International Personal Finance plc Finance Personal International International Personal Finance Annual Report and Financial Statements 2012 Statements Financial Report and Annual International Personal Finance plc Number Three Leeds City Office Park International Personal Finance plc Meadow Lane Leeds LS11 5BD Annual Report and Financial Statements 2012 Telephone +44 (0)113 285 6700 Fax +44 (0)113 245 1675 Email
[email protected] Website www.ipfin.co.uk Who we are We are a leading international provider of home credit • 2.4 million customers • 28,500 agents and 6,330 employees • operate in six growth markets • well-established, successful business model • publicly recognised for outstanding customer service and employment practices Using the Provident brand, we provide unsecured, short-term credit to consumers wanting smaller loans and who are relatively underserved by existing financial institutions. We promote inclusive and responsible lending. Typically, our customers borrow between £50-£1,000 and repay their loans over a 12-month period with small weekly repayments reflecting their household budget. Read more: Where we operate – see page 08 Contents Directors’ Report: Business Review Directors’ Report: Governance Supplementary Information 01 Performance highlights 2012 36 Our Board and Committees 107 Shareholder Information 02 Message from the Chairman 38 Corporate Governance 04 How we create value Statement 06 A growth business 51 Other Information 08 Where we operate 10 Message from the CEO Directors’ Remuneration Report 12