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Determinants of Job Satisfaction of Employees in Lideta Sub City Administration DETERMINANTS OF JOB SATISFACTION OF EMPLOYEES IN LIDETA SUB CITY ADMINISTRATION A Thesis Submitted to Graduate program of the department of management and the college of business and economics, of Addis Ababa University IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE DEGREE MASTER OF BUSINESS ADMINISTRATION (MBA Program) BY ADDISU JAGEMA ADDIS ABABA UNIVERSITY ADDIS ABABA, ETHIOPIA JUNE, 2021 DETERMINANTS OF JOB SATISFACTION OF EMPLOYEES IN LIDETA SUB CITY ADMINISTRATION A Thesis Submitted to Graduate program of the department of management and the college of business and economics, of Addis Ababa University in Partial Fulfillment of the Requirement for the Degree \MASTER OF BUSINESS ADMINISTRATION (MBA Program office) BY ADDISU JAGEMA (GSE/0876/11) Advisor: Dr. Tilahun Teklu ADDIS ABABA UNIVERSITY ADDIS ABABA, ETHIOPIA JUNE, 2021 Statement of Declaration I hereby declare that this thesis, titled ―Determinants of Job Satisfaction in the Case of Lideta Sub City in Addis Ababa,‖ was written in partial fulfillment of the Masters of Business Administration in Management degree requirement, with the direction and support of the research supervisor. This is my original work, which has not been presented for any graduate or diploma program at this or any other university/institution, and the sources of materials used in the thesis have been properly accredited. Declared by: Addisu Jagema Signature Addis Ababa University School of Graduate Studies This is to demonstrate that the thesis prepared by Addisu Jagema, eligible: Determinants of job satisfaction: in the case of Lideta sub-city in Addis Ababa and required to submit as part of the Master's Degree of Business Administration act under the University's regulations and meets the recognized values in terms of authenticity and reliability. Signed by the Examining Committee: Advisor: Signature: Date: Name: Dr. Tilahun Teklu ______________ ______________ Internal Examiner: Signature: Date: Name: Mr. Tewedros Wuhib ______________ ______________ External Examiner: Signature: Date: Name: Dr. Getie Andualem 05/7/21 Acknowledgment First and foremost, I would like to express my gratitude to the Almighty God and his mother St. Mary for giving me health and endurance. Next to God, I would like to express my appreciation and gratitude to my advisor Dr. Tilahun Teklu for his unlimited support, guidance, and commitment until the end of this study. The accomplishment of this research study could not have been done without the effort, suggestion, and support of many individuals who helps me differently from the starting to the end. Finally, I would like to say thanks to my family, especially my beloved wife for her support and encouragement in the difficult situation. i Table of contents Contents page Acknowledgment ............................................................................................................................. i Table of contents ............................................................................................................................. ii List of Tables ................................................................................................................................. vi List of Figures ............................................................................................................................... vii ACRONYMS ............................................................................................................................... viii Abstract .......................................................................................................................................... ix CHAPTER ONE ............................................................................................................................. 1 1. INTRODUCTION ...................................................................................................................... 1 1.1. Background of the study ..................................................................................................... 1 1.2. Back ground of Ethiopian Civil Service ............................................................................. 3 1.3. Statement of the problem .................................................................................................... 5 1.4. Research question ............................................................................................................... 6 1.4.1. Basic research question ................................................................................................. 6 1.4.2. Sub research Questions ................................................................................................. 6 1.5. Objective Of The Study ...................................................................................................... 7 1.5.1. General objective .......................................................................................................... 7 1.5.2. Specific objectives ........................................................................................................ 7 1.6. HYPOTHESIS .................................................................................................................... 7 1.7. Justification of the study ..................................................................................................... 8 1.8. Significance of the study ..................................................................................................... 9 1.9. Scope of the study ............................................................................................................. 10 1.10. Limitation of the study ...................................................................................................... 10 1.11. Organization of the Study ................................................................................................. 10 CHAPTER TWO .......................................................................................................................... 11 2. RELATED REVIEW OF LITERATURE ............................................................................... 11 Introduction ................................................................................................................................... 11 2.1. Review of theoretical literature ......................................................................................... 11 ii 2.1.1. Job satisfaction definition ........................................................................................... 11 2.1.2. Job satisfaction theoretical framework ....................................................................... 12 2.1.2.1. Herzberg‘s two-factor model .............................................................................. 12 2.1.2.2. Maslow‘s hierarchy of needs............................................................................... 13 2.1.2.3. The expectancy theory of motivation .................................................................. 13 2.1.2.4. Equity theory ....................................................................................................... 14 2.2. Determinants of job satisfaction ....................................................................................... 14 2.2.1. Pay and Benefit ........................................................................................................... 14 2.2.2. Working environment and job satisfaction ................................................................. 15 2.2.3. Promotion opportunity and job satisfaction ................................................................ 16 2.2.4. Supervisor and job satisfaction ................................................................................... 17 2.2.5. Trust in leaders and job satisfaction............................................................................ 18 2.2.6. Gender and job satisfaction ......................................................................................... 18 2.2.7. Age and job satisfaction .............................................................................................. 19 2.2.8. Education level and job satisfaction ........................................................................... 19 2.2.9. Year of experience and job satisfaction ...................................................................... 20 2.2.10. Job level or position ................................................................................................ 20 2.3. Review of Empirical studies ............................................................................................. 21 2.4. Conceptual frame work ..................................................................................................... 22 CHAPTER THREE ...................................................................................................................... 24 3. RESEARCH METHODOLOGY ............................................................................................. 24 Introduction ................................................................................................................................... 24 3.1. Research approach ............................................................................................................ 24 3.1.1. Quantitative Research Methodology........................................................................... 24 3.2. Research Design...............................................................................................................
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