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ANNUAL REPORT 2013 SUSTAINABLE PUBLIC ORIENTED RELIABLE AFFORDABLE >> FOR MORE INFORMATION ANNUALREPORT.ENEXIS.NL This page intentionally left blank. Enexis | Annual Report 2013 | 2 CONTENT ABOUT ENEXIS KEY DATA 2013 4 FOREWORD FROM THE EXECUTIVE BOARD 6 REPORT OF THE SUPERVISORY BOARD 8 REPORT OF THE SHAREHOLDERS COMMITTEE 11 KEY FIGURES 2013 12 STRATEGY 15 ABOUT THIS REPORT 17 REPORT ON 2013 GOVERNMENT AND THE FINANCIAL WORLD 18 CUSTOMERS AND THE MARKET 21 ENERGY GRIDS 30 PEOPLE AND ORGANISATION 36 CO2 FOOTPRINT 41 FINANCIAL SITUATION 44 GOVERNANCE RISK MANAGEMENT 46 CORPORATE GOVERNANCE 49 FINANCIAL STATEMENTS CONSOLIDATED FINANCIAL STATEMENTS 2013 54 COMPANY FINANCIAL STATEMENTS 2013 96 PROFIT APPROPRIATION 106 COMBINED INDEPENDENT AUDITOR’S REPORT 107 EVENTS AFTER THE BALANCE SHEET DATE 109 CSR CORPORATE SOCIAL RESPONSIBILITY 110 GRI-INDEX 117 ADDITIONAL INFORMATION PERSONALIA 122 GLOSSARY 124 COLOPHON 125 Enexis | Annual Report 2013 | 3 Key data 2013 About Enexis Key data 2013 KEY DATA ENEXIS 2013 CHANGES AN OVERVIEW 23.6 21.6 NET REVENUE In EUR millions Low voltage Outage time electricity Medium voltage in minutes High voltage 2013 2012 1,385.7 2012: 1,367.0 4,294 4,229 50 GROSS INVESTMENTS 36 In EUR millions 126,965 122,677 470.7 2012: 504.4 Outage time gas Employees Gross footprint own in seconds emissions Enexis in tons of CO2 PROFIT AFTER TAX 2013 2012 2013 2012 2013 2012 In EUR millions The net footprint is zero. The remaining emissions are compensated with the purchase of Gold Standard certificates. 239.1 2012: 223.7 KEYDATA ELECTRICITY GRID BALANCE SHEET TOTAL 135,200 km In EUR millions 2,672,000 connections 34,900 GWh 6,264.9 2012: 7,023.5 DART-RATE ENEXIS Safety index GAS GRID 44,800 km 2,079,000 connections 0.54 2012: 0.49 6,510 Mm3 Enexis | Annual Report 2013 | 4 About Enexis Key data 2013 ENEXIS IN THE CHAIN Power station for the High-voltage grid production of electricity 150 kV Meter box in Electricity box Transformer station High-voltage station Switchyard your home from 10 kV to 400/230 Volt from 150 kV to 10 kV Delivering back energy Enexis | Annual Report 2013 | 5 Foreword from the Executive Board About Enexis Foreword from the Executive Board FOREWORD FROM THE EXECUTIVE BOARD Enexis had a very busy year in 2013. Characterised not so much by striking events as by the completion of a number of important projects. And that of course in addition to the activities that can be expected of a grid operator: providing safe, reliable and affordable energy to customers. A role behind the scenes. However, the major outage in the first days of the year that hit Enschede, made it clear in just seconds that a reliable energy supply remains a permanent top priority. And in this manner, we look back on this year. Proud of what we have achieved, but also more determined than ever to ensure the quality of our core activities. Strength and balance Environment in motion This is why we work hard at building a strong organisation, with all Our company, which is literally connected to society with every the necessary expertise and experience to maintain and constantly fibre, is constantly adapting to all of the changes that are occurring. improve the grids. At the same time, we also have to keep an eye on A reactive approach is not an option in this case. This was also one the balance in many areas. We have to ensure that our grids meet of the messages that we received in our stakeholder dialogue. today’s requirements, but we also have to think ahead about the The social and political reality demands an active role on the social requirements and possibilities in the future. We strive for platforms, including the media, in order to continue to carry on affordability but we also have to provide a satisfactory return for a dialogue with our customers. The technological developments, our shareholders. In this manner, our daily operations are determined with an explosive increase in solar energy generated by customers by two variables: strength and balance. On the one hand, a strong and a rapid ascendency of electric cars, demand an active role in organisation with healthy financial business operations and, on the development of the grids. And where sustainability is concerned, the other hand, a well-balanced policy, in which all stakeholders we can only be pleased that we took a pro-active approach and have are served optimally, now and in the future. This often leads to carried out an inventory of our tasks and translated this into policy. dilemmas. Such as weighing the affordability for the customer against I regard it as characteristic of our positioning in this changing world the need to modernise the grids. Or investing in infrastructure in that we have relocated our offices to a new, low-energy building order to stimulate new developments when market parties are not next to the ’s-Hertogenbosch central station that is completely yet willing to assume this role. Enexis | Annual Report 2013 | 6 About Enexis Foreword from the Executive Board tailored to the requirements of the Enexis Way of Working. We responsibility (CSR) or sustainability. In the meantime, sustainability proudly showed the building to King Willem-Alexander who granted has been integrated to a large extent in our daily operations. us the honour of officially opening the building on 29 January 2014. Nevertheless, we still have a lot of work to do to ensure that our business operations are fully sustainable. Therefore, we are working Profit in perspective very hard on projects that either make our business operations more If we look back at what 2013 has brought us, apart from a good sustainable or that help our customers to become more sustainable. service level and, in general, a satisfactory reliability, then this is a The latter often in the form of increasing energy awareness, financial performance that benefits the various stakeholders in a occasionally supported by ICT and devices. Enexis launched two well-balanced manner. To start with the customers: with a 2.2% projects in 2013 that provide support to groups that wish to take increase in tariffs, we charged approximately EUR 140 million less than action themselves: Neighbourhood Power [Buurkracht] and ‘The sun permitted by the supervisor. We then made a profit for the year of gives you energy’ [Van zon krijg je energie], for neighbourhoods and EUR 239 million on an invested capital of EUR 5.3 billion, of which half schools, respectively. These are examples, just like many other can be distributed to the shareholders and the other half is invested projects and pilots, of our intention to play a strong supporting role in the energy grids, the valuable assets of our society. Customers, in this area. Also on other platforms: we made a major contribution shareholders and society all benefited equally from Enexis’s efforts to the drafting of the Sustainable Energy Action Plan of the in 2013. That is a good result. Association of Energy Network Operators in the Netherlands [Actieplan Duurzame Energievoorziening van Netbeheer Nederland]. Completed projects All of these activities are the result of clear choices in our strategy No less important than the financial figures are the projects that we and it can be expected that we will continue to define these choices started and completed in the past year. First of all, the last step in the even more clearly in the future. transition to the New Market Model. The preparations took many years and had a large impact on the organisation. Two new major systems, A pioneer bids farewell the Central Connection Register [Centraal Aansluitingenregister At the end of the year under review, we said our CEO Han Fennema (C-AR)] and the Payment Control System [Afdrachtcontrolesysteem farewell. During the last few years, he has had a marked influence on (ADC)] were taken into use without any difficulties. We can conclude Enexis’s strategy and policy and has translated his ideas into practice that the transition to the New Market Model did require a major especially where affordability and the importance of a customer- effort but that it can go on record as a success for Enexis. A totally oriented, efficient organisation are concerned. We are grateful to him different matter was the completion of the digital map of our grids, for this and we wish him a lot of success in his new position at so that, from now on, all parties involved can have an up-to-date Gasunie. overview of the grids in the areas where they intend to work. As damage caused by third party excavation activities is the main Shoulder to shoulder in 2014 cause of outages, this is an important gain for society. A third However much we have achieved in 2013, we are certainly aware that milestone was the launch of the portal on which customers can there are still matters that require improvement in the short term. request and arrange simple matters themselves, a first step on the For instance, in order to ensure affordability for our customers, we road whereby the customer can increasingly take control of his own will have to work even harder on reducing costs by simplifying our energy supply. And that this wish exists is clear from the increase in working methods. We have formulated a course of action in the past customer satisfaction among the users. year and we have taken an important step by implementing a change in the organisation of the Infra Services department. Another area of Growing importance of ICT concern is safety.

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