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Stylus Magazine Indesign Template SUSTAINABILITY REPORT RELACOM GROUP 2017 About Relacom CEO Message: About Relacom Relacom is a leading technology services provider offering companies can feel confident that our deliveries will strategic solutions to the telecommunications, power and strengthen their businesses. IoT markets. Over the years, Relacom has become the On Track for the Future preferred partner of leading global telecommunications and The IoT market and related services are expected to expand power companies as well as of national retail and logistics considerably as a result of increasing digitalization. We enterprises. define IoT as a network of physical objects and solutions with Relacom’s internal operations have long involved a One of our priority areas is health and safety. In fact, we embedded technology for communicating and sensing, or strong focus on sustainability in all parts of our business. have decided that health and safety should be a standing Within the telecom business area, Relacom’s main objective interacting with, their internal states or the external environ­ In concrete terms, this means that we have developed a item on the agenda at all board and management meetings. in planning, building and maintaining wired and wireless ment. They offer smart and efficient solutions for consumers, holistic view that includes not only environmental and social It should also be one of the key metrics for monitoring our networks and delivering state-of-the-art fibre rollouts is to businesses, society and Relacom alike. responsibility, but also corporate governance, working activities in all of the countries in which we operate. Our provide high-quality and cost-efficient networks that operate conditions and ethics. Moreover, we also want to be goal is to increase awareness of health and safety issues with minimal interruption. Our customers can feel confident Relacom can create value for system and application trans parent about the work we do by reporting on our throughout the organization and to minimize both sick leave in their ability to meet their own customers’ needs when they providers and users by providing the following services: efforts. With that in mind, this year’s sustainability report is and the risk of occupational injuries. use Relacom’s solutions. Relacom has considerable professional rollout, installation, maintenance, break & fix, the seventh such report to be published by Relacom. We experience in providing end­customer interaction that upgrade, operation, on­site support and end­of­life and published our first report back in 2011. Relacom also has a number of initiatives in place in connec­ increases customer satisfaction and strengthens loyalty to recycling support. We also aim to develop business models tion with environmental sustainability. For example, we their operator. Our presence in four countries and strong based on managing data on IoT platforms. are currently renewing virtually our entire vehicle fleet in relationships with leaders in the field make Relacom a key Sweden. This upgrade will be completed in the first half of provider of network services for pan­Nordic customers. Relacom’s target customers in IoT are application vendors, 2018, making 95 per cent of our fleet compliant with the operators, developers, importers and application users latest Euro 6 standard’s emissions requirements. In addition, The power business area’s fast­growing market necessitates with a suitable size/volume. We also focus on cases where we only buy green electricity for use in our rented premises major investments in power and energy infrastructure. As an technology, application, business environment, or use­ wherever possible. alternative to establishing in­house resources, several power case knowledge and understanding comprise competitive companies and network owners utilize service providers advantages for Relacom. Our growing customer base is Relacom is also working to certify its operations in line with to manage non­core business and processes. Thanks to clear evidence of our ability to package our experience into ISO standards In 2017 our Denmark division also achieved Relacom’s strong construction operations and renowned competitive, transnational services that offer commercial certification according to ISO 9001, ISO 14001 and OHSAS production management and efficiency models, power value to our customers. 18001. In both Denmark and Finland, Relacom also received EcoVadis’ prestigious award for our CSR work. Our 2016 sustainability report had the theme “We Aim for the Future”. Naturally, the same is true of this year’s report and I am both happy and proud to state that we are on track to meet that aim. We support UN Global Compact That said, we don’t plan to rest on our laurels. There is As of 2012, Relacom is a UNGC signatory. always more work to be done! Company Name This commitment entails working in Relacom Group (Relacom Management AB) accordance with the UN’s ten fundamental Veronica Ezeyza-Alvear Countries of Operation principles for responsible business. The President & CEO Sweden, Norway, Finland and Denmark Global Compact includes: Principles for Number of employees human rights, labour conditions, ~ 2,700 environment and anti-corruption. Location of Headquarters Content: Solna, Sweden We also submit a report annually, entitled Revenue ‘Communication on Progress’, which 2 CEO Message 17 Relacom Norway ~ 3.6 Billion SEK summarises our commitment to the 3 About Relacom 21 Relacom Denmark Global Compact’s ten principles. 5 Sustainability Management 24 Relacom Finland For further financial information please see the Did you know? 7 Materiality Analysis 29 About This Report annual report for Relacom Management AB. 10 The Relacom Way 30 GRI Cross Reference Index 12 Relacom Sweden 9 2 3 About Relacom Organization Technical Consultancy Services – We offer special­ Company guidelines, targets and visions are decided jointly ized technical consulting for site acquisition, network at the group level. The Group includes Relacom Sweden, planning, implementation, operation and integration, as Relacom Finland, Relacom Norway, Relacom Denmark well as procurement process consulting. and Orbion Consulting. Relacom Group’s CEO is Veronica Ezeyza-Alvear. Corporate Governance Sustainability Relacom Management AB is Relacom Group’s parent Relacom is active in four business areas and supplies the company and is owned by Nordea Bank and DNB Bank. following products and services: The company’s shareholder meeting is the Group’s primary legal decision-making body. Decisions made by the shareholders are converted into directions, frameworks and Management Telecom – Working together with our customers, we targets by the board of directors and communicated to the ensure that the Nordic countries are connected to fibre Group’s management team. and copper, 3G, 4G and the future 5G networks, both Relacom has a group­level code of conduct and anti­ A brief Summary of our Code of Conduct: indoors and outdoors. The Group’s management team is responsible for guiding the corruption policy that applies in each country where we Relacom strives to create sustainable advantages for its company to meet the targets set by the board of directors ac­ operate. In 2016, we integrated sustainability goals with customers, employees, suppliers, the environment and the IoT – We take part in network design, construction, main­ cording to the directions given and within the set frameworks. our business goals. We follow up on and evaluate our community. tenance and fault repair for both today’s and to morrow’s Below this executive level, the Group is managed by manage­ progress in connection with these goals on a monthly needs. This includes smart metering, meter value ment committees and along solid reporting lines. To ensure basis. Where our goals have not been achieved, an Relacom most often represents its business­to­business manage ment and smart grid solutions. responsible decision­making, Relacom has developed what action plan is presented to get us back on track. customers when meeting end-customers. As such, our con­ is known as our Group Authorization Matrix. This document duct is critical to our customers’ success. Power – We are a part of today’s and tomorrow’s net­ defines levels of authority for key positions regarding the These reviews aim to promote the joint development of work design, construction, maintenance and fault repair. right of attestation and the right to make decisions on behalf our sustainability efforts for the countries involved. We Smart metering, meter value management and smart of the company. have performed a SWOT analysis on our material issues Relacom obeys the laws and regulations of each country grid solutions. and have identified which of these we need to follow up in our business activities. on and prioritize during 2018. Relacom respects human rights and our growth is Relacom also requires that effective systems for managing based on a sustainable and responsible approach in quality, environmental issues and the working environment which our employees play a key role. Relacom aims are in place in every country where we operate. to be the benchmark in our industry and to offer an attractive working environment that draws new em- Sustainability Goals & indicators 2017: ployees. CEO That our customers are satisfied Relacom strives to employ a long-term environmental - CES (Customer Effort Score) strategy that minimizes our negative environmental That we develop the competence of our project leaders impact and to follow the precautionary principle. Support & CFO - Certified project leaders Group Functions That our employees are engaged and motivated Relacom strives to establish long-term relationships - Shorter periods of sick leave with suppliers and to achieve sustainable advantages That we have a safe working environment through cooperation. Sweden Norway Denmark Finland - Accidents resulting in sick leave - Accidents not resulting in sick leave We are committed to preventing corruption in all its - Number of incidents forms and do not tolerate it in our own operations, nor in Telecom those with whom we do business. We are achieving our goals related to shorter periods of sick leave.
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