CHAMBER chat

INSIDE: Awards: There is still time to get involved Brexit: Advice on how to mitigate Together risks Skills: Cooperation can help bridge gaps stronger Exit strategies: Leave your firm in Prepare and use the Chamber to overcome a bumpy Brexit good hands

South Wales Mid Wales The quarterly magazine of Chamber of Chamber of the south and mid wales Commerce Commerce chambers of commerce Connect. Effect. Grow. Connect. Effect. Grow. Winter 2018 issue 4 Find the ideal premises

South Wales Chamber of Commerce Connect. Effect. Grow. Property

14 @ 400 sq ft The South Wales Chamber of Phoenix Park, Newport 3 @ 5000 sq ft Commerce has a portfolio of A modern industrial estate situated The total size of the business park is commercial properties available to off Corporation Road, Telford approximately 4.4 acres. rent. Street, Newport. NP19 0LW. The site (previously known as The Pirelli Site) Detail • Station Enterprise Park, is situated 14 miles east of Cardiff and Easy in – easy out terms Abergavenny. approximately 31 miles west of Bristol. No long-term commitment – one full • Phoenix Park, Newport. The site is secured by steel perimeter calendar months’ notice. • The Orion Suite, Enterprise Way, fencing with an automated gate entry. 24-hour access Newport. Accommodation CCTV surveillance cover All three properties are managed The development comprises 45 Security gates in conjunction with Rowland Jones. industrial/workshop units arranged Car parking to the front Contact Enterprise Way Reception: over nine terraces: - Vehicle loading/unloading 01633 254041 14 @ 1000 sq ft Customer parking 14 @ 600 sq ft Toilet facilities The Orion Suite, Newport The Orion Suite, Enterprise Way, NP20 2AQ sits within a small business Station Enterprise park approximately half a mile from Park, Abergavenny Newport town centre. Station Enterprise Park, Abergavenny Accommodation lies adjacent to the town’s railway The suite comprises of a range of station which is approximately half a 40 furnished office and unfurnished mile from Abergavenny town centre, a workshop premises varying in size from market town in Monmouthshire, some 112 sq ft to 800 sq ft. 19 miles north of Newport. Manned reception between 08.30 Detail -17.00, Monday to Friday Accommodation Easy in – easy out terms Postal delivery & collection The site comprises of a parade of 11 No long-term commitment – one full Customer parking single storey industrial units at 600 calendar months’ notice. Kitchen & Toilet facilities sq ft and a two-storey railway house 24-hour access Meeting/conference/training room known as the former goods office. Free car parking facilities Each unit has two parking spaces and is ideal start-up accommodation. Conference Room Hire Detail Rates available – between 8.30 am & Easy in – easy out terms 4.30 pm No long-term commitment – one full Hourly/Half day/Full day calendar months’ notice. Seats 15-18 candidates Additional pay & display car parking in Tea & coffee provided at an additional close proximity. charge Short walk from the railway station. Range of buffet lunches available at an Toilet facilities additional charge. Voice 3

Brexit is not the key priority for many Welsh businesses

almost all of time and space to be welcomed, but to fully for economic and business take advantage we need the debate leaving many other upgrade in road infrastructure issues getting little or no to fully enjoy the potential attention. It is clear from economic benefit. It is my conversations that there therefore paramount that are matters closer to home the new Welsh First Minister which could and will have makes getting the upgrade to a far greater impact on our this vital infrastructure a top local economy than the priority. eventual Brexit outcome and The second area of interestingly are more within concern is the seemingly our control. slow progress on the City I have heard several Welsh politicians from all the parties Deal front. The City Deals spending a great deal of time have the potential to do discussing and debating the a huge amount of good likely Brexit outcome, despite for our economy, and the the fact they will have little or ability to deliver them rests almost entirely ver the last two no impact on Harri months, I have the final deal. with Welsh Lloyd This is time that “I believe Politicians. Davies, spoken with I hope the President many businesses could be put that the O towards finding new First across South Wales on the impact that Brexit will have solutions to whole business Minister works on their business. Many of some of the community pragmatically the businesses I have spoken key problems with the to have considered the we have in would welcome Secretary implications, but the vast the Welsh greater focus of State for majority have concluded economy. Wales and the there is little or nothing that At the time on the matters representatives they can do at this stage to of writing, we within our at the local do not know prepare. government who the new control.” What I found more level to get First Minister interesting, was that many these deals of the businesses feel for Wales will moving forwards and the whatever the outcome of the be, but I hope that he or projects within them signed Brexit negations the direct she focuses their efforts on off. impact on their business matters directly within their would be minimal. For most control. This will of course I believe that the whole the only major impact for include ensuring that Wales business community would their business would be a is not disadvantaged by the welcome greater focus on the significant downturn in trade, eventual Brexit deal, but there matters within our control, if a no deal outcome led are two other issues I think such as the City Deals and to significant widespread should be top of the list of a M4 relief road rather than economic disruption. priorities as well. further months of delay by Given the general lack of The removal of the tolls allowing ourselves to become concern for many businesses across the Prince of Wales distracted by Brexit. over the impact of Brexit, it Bridge gives Wales a more is therefore very frustrating even playing field for the first Harri Lloyd Davies, that it seems to suck up time in a generation. This is President 4 Con tents

GET IN TOUCH Chamber Chat Enquiries [email protected]

Relationship Team Jo Price Tel: 07976 745 008 Email: [email protected] Representative for Torfaen, Monmouthshire, Newport, Cardiff and Vale of Glamorgan

Neil Cross Tel: 07734 995 733 Email: [email protected] Representative for Rhondda Cynon Taff, Merthyr Tydfil, Caerphilly and Blaenau Gwent

Ceri Stephens Tel: 07811 342 228 28 Solving the skills gap through cooperation Email: [email protected] Representative for Powys and Ceredigion

Sharon Adams Relationship manager for Swansea and West Wales [email protected]

Claire Reardon Relationship manager for South East Wales [email protected]

International Trade Business Support Tel: 01633 242 723

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Lesley Lewis Email: [email protected] Martine Richards 18 Email: martine.richards@southwaleschamber. Flying the flag for Swansea co.uk

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Policy and Public Affairs Elgan Morgan Tel: 07866 129 721 Email: [email protected]

Event, Speaker and Sponsorship Opportunities Rebecca Davies [email protected]

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20 Celebrating excellence Contents 5

CHAMBER chat

Winter 2018 Issue 04

OPINION ROUND TABLE 6 Brexit could be bumpy – but firms 28 How businesses and education Solving the skills gap through cooperation will endure. can partner to tackle the skills gap.

POLICY AND PUBLIC People 10 AFFAIRS 34 A time banking scheme is As Brexit looms, the Chamber is launched in the Port of Milford Haven. encouraging businesses to plan. PAST EVENTS Awards 40 A diary of upcoming events in 16 How to get involved in the the region plus a round-up of events and biggest business awards in South Wales. highlights from preceding months.

EXIT PLANS FUTURE EVENTS 22 Planning ahead to leave your 4 1 A diary of the must-attend business in safe hands when you retire. upcoming events in the region.

26 Chamber Chat Magazine is published on behalf of the South and Mid Wales New Italian restaurant opens Chambers of Commerce by:

Seren Global Media +44 (0)1792 293 222 / +44 (0)7715 770 468 Compass House, Unit 11, Tawe Business Village, Phoenix Way, Swansea Enterprise Park, SA7 9LA www.serenglobalmedia.com

Advertising sales Wyn Jenkins 01792 293 222 [email protected]

The views expressed in this magazine are not necessarily those of the Chamber. This publication (or any part thereof) may not be reproduced, transmitted or stored in print or electronic format (including, but not limited to, any online service, any database or any part of the internet), or in any other format in any media whatsoever, without prior written permission of the publisher. Although every effort is made to ensure the accuracy of information contained in the magazine, neither the Chamber nor the publisher can accept responsibility for any omissions or inaccuracies it contains.

10 Printed by: Uprise Print Post Brexit unknowns 6 V oice A bumpy ride but in one piece Wales or Hinckley Point and when we join together. We get a greater share of the call it Business Togetherness work via procurement? And, and you will see this phrase of course, will there ever be starting to appear across a decision on the M4 Relief the UK British Chambers Road? network. These are just some of As the only Accredited the concerns that you British Chamber of collectively ask me about. Commerce located in Wales, Currently, we don’t have we are regularly visited by the many of the answers, UK Minsters, by UK trade however, we do have a voice. advisers, and we attend elcome to this Heather edition, the last Myers, Director of 2018. As I Wlook back, it’s “The name of Chamber Chat is been quite a bumpy ride and as a business community we going to change. Chamber Chat are going through turbulent times right now. The only is your voice and from the next thing that is certain is edition it will be called Chamber uncertainty (and death and taxes… and don’t get me Voice, to demonstrate the started on taxes!). gravitas and strength that we Trying to second guess what new border have when we join together.” arrangements there might be with the EU creates a list of uncertainties in itself. Through your Chamber regular meetings with Welsh How we will ensure we have membership you collectively Government; we are asked the workforce we need, the have a voice in Westminster for regular comment by the skills we need? How will the and in Welsh Government. press and media, and we are new leadership of the Welsh I believe that the “chats” listened too on many matters Assembly change policies we all have daily, have that affect you. My ask is to that affect businesses? What mobilised into serious and make your views known to are the opportunities from forthright conversations that us on what is really affecting new Free Trade Agreements? articulate the needs of Welsh you? Will Making Tax Digital go businesses. In other words, There are many ways you live the day after Brexit, or we have a strong voice. can help us build up your can we lobby for it to be Hence, the name of Voice…. postponed? Chamber Chat is going 1. Write articles for And then there are matters to change. Chamber Chat Chamber Voice about closer to home. What do is your voice and from your issues, how you the Growth and City Deals the next edition it will be overcame them and mean for SME’s? How can called Chamber Voice, to inform others what SME’s access more supply demonstrate the gravitas were the factors in your chains, like Transport for and strength that we have success. Voice 7

2. Attend one of our regular Round-tables and give first hand feedback to influencers on given “As a Chamber we are here topics. 3. Talk to your Relationship for you, because together Manager about our we are stronger and working three Regional Councils (Swansea Bay and the collectively, we can accelerate West: Cardiff City Region: your market growth and sales Mid Wales) where we discuss national and local opportunities.” issues on a quarterly basis. 4. Attend our events, where we pick up many informal International Trade. I believe together we are stronger conversations, which that by joining the Chamber and working collectively, collectively form a really you have already made a we can accelerate your helpful picture of what strong and fundamental step market growth and sales are the main concerns forward. opportunities, open the door and issues you have. In the last edition I told to the right information and 5. Complete the Welsh you about how we were people, add additional expert Business Barometer, it changing, making sure we resources and be a key literally takes minutes offered you support that influencer for your business. and gives us a position is relevant and of value. By Whilst, many people see us for Wales and is fed giving you a membership as a networking organisation, into the only National that demonstrates a very I urge you to use the hugely Quarterly business study strong return on your greater potential of the of the British Chambers investment we are able to network of opportunities that of Commerce- widely indicate the potential value we can offer. As Steve Jobs reported in the press and and of each package. I said, “life is about connecting used in Westminster. explained how our new the dots” and that is exactly 6. Email us, either myself packages were specifically what we at the Chamber are of Elgan on the key designed to meet your needs here to do for your business. issues that affect and build in choice. I hope As we move into this you Heather.myers@ that you will soon see this Festive time, I hope this gives southwaleschamber. change, on our website, in you chance to reflect on co.uk elgan.morgan@ our marketing and at our what your future business southwaleschamber.co.uk events. looks like. I’ll leave you with 7. Enter our Welsh Business We have freshened up our a simple question as we awards and explain to brand, changing from the ponder 2019 and what it will others how you achieved familiar blue to a fresh green; bring “what is your vision for growth and overcame we are overhauling our growth over the next 5- 10 barriers. events and Round-tables to years and what do you need 8. Tag us in your social ensure they cover the topics to help you achieve it much, media posts on Twitter you tell us matter; we are much faster?” We want to (@swaleschamber) creating more local informal hear your answers and work and on LinkedIn and networking and we are now to see what we can do to Facebook. rolling out our new Packages. help you, join the dots, find Along with making sure You will be receiving a new markets, accelerate you have a voice we are copy in the post, and your growth and hear your voice. all about driving UK and Relationship Manager will be I wish you and your families International Trade and in touch before renewal to a very Happy Christmas and making sure your business explain the new options for roll on 2019 - we’re ready for in Wales has the best you. Of course, contact them you! trading environment to give at any point if you want to you the competitive edge, chat this over. Heather Myers grow your markets and As a Chamber we are CEO South and Mid Wales support increased sales and here for you, because Chambers of Commerce 8 Voice GDPR 6 months on (so you think it’s gone away)

alf a year on from Six months since GDPR came into force, the GDPR start date the hype has businesses need to keep the new regulations Hdied down and it’s at the forefront of their minds, says Matrika tempting to think, GDPR? That’s so ‘yesterday’! But Lindley-Thompson, event director and GDPR GDPR is alive and well. Hiding project manager, South Wales Chamber of from it isn’t an option. If you Commerce. don’t engage, you’re likely to get bitten on the nose when communicate legal and IT really. How we use data has least expecting it. concepts to the general been changing for a while. In a recent newsletter public. Many of us left our closed, the ICO announced that Now here’s the good on-site networks behind it is starting to prosecute news. Compliance doesn’t for Cloud solutions some eligible data controllers who necessarily require large- time ago. We’re increasingly have not paid their annual scale investment (although comfortable marketing via fee, you may also find the this may be the case if your social media platforms, and ICO on the doorstep if they infrastructure can’t properly use any gadget to hand. receive complaints about support data security). It’s We live in an age of criminal you because you haven’t hacking and cyber warfare, responded adequately to a so effective regulations are data subject access request, essential for security and or if you haven’t informed “So what does survival. GDPR is just the them about a serious data compliance beginning. A raft of new breach within the designated and revised regulations are 72 hour time frame. mean? It means heading your way, all aimed The most common forms that you are at making data environments of data breach are firstly running a tight safe for you and your clients. accidentally sending sensitive So what does compliance personal information to ship.” mean? It means that you inappropriate recipients are running a tight ship. by using the ‘Reply All’ It demonstrates that your facility on your email, and mostly about increased company is managing secondly losing your laptop. awareness, ongoing risk sensitive personal and Operationally, lack of/ assessments and proper commercial data with care superficial GDPR compliance planning. Time to put into and respect. Ultimately, this is a liability to potential practice all those little things will help build trust and clients. As case law starts to you know need doing, but increase your reputation in a back this up, contracts will be somehow never get around to competitive market. Don’t get harder to come by. (like backing up or using your left behind and have to play Yes, GDPR compliance is dedicated, secure Cloud filing catch-up. Embrace GDPR complex. The ICO say you system rather than working now and stay on top of your should be able to figure it off a laptop hard drive). In game. out from the advice on their short, get your ’data hygiene’ website. However, their basic sorted so it becomes second Matrika Lindley-Thompson guide was over 240 pages nature. This is done through is GDPR Project Manager last time I downloaded it, and devising and implementing for South Wales Chamber of seems to grow daily. GDPR practical policies and Commerce is cross-discipline, covering procedures, and through www.linkedin.com/in/ law, IT, and data management, training. matrika-lindley-thompson along with the PR skills to GDPR is a good thing. Yes, [email protected] Ry’n ni’n hyrwyddo busnesau beth We champion businesses, bynnag fo’u natur. whatever the business. Yn Busnes Cymru ry’n ni’n closio at At Business Wales we get closer fusnesau. Eich busnes chi. to business. Your business. Gwybodaeth sy’n cael ei chasglu Knowledge gained with real, trwy brofiad ymarferol go iawn, hands-on, hard-earned experience. profiad sy’n dod o waith caled. And it’s all yours. A chi sydd biau’r cyfan. After all, together we are Gyda’n gilydd, ni yw Busnes Cymru. Business Wales.

YN Y MANYLION GET CLOSER

03000 6 03000 busnescymru.llyw.cymru businesswales.gov.wales 10 B rexit

Planning for post Brexit unknowns

he South Wales Two sessions held by the Chamber in Chamber held two back to back October in Cardiff and Swansea were well Tevents in Cardiff attended by businesses trying to assess and Swansea on October 23 designed to offer members the risks around Brexit, and plan for their practical advice on the potential impact across a wide range of potential implications of parts of their business. Brexit against a backdrop of growing uncertainty at the time around the nature of the Brexit Checklist, which is the session, discussed tax final deal. designed to help businesses implications; Andy Medler Chaired by Chamber ensure they are Brexit ready, of Moneycorp; and Elliott president Liz Maher, the whatever the outcome might Davies from Wynne-Jones events were held at the be. who discussed intellectual, offices of Atradius in Cardiff The event in Cardiff property. Also in attendance Bay and UWTSD, Business featured speakers including were representatives from School, Swansea. As well Owen Bassett from the Welsh Government: as featuring a number of Atradius, who discussed Liz Lalley, deputy director speakers, the events also risk; Brian Dakers from of European Transition allowed an open discussion/ i2i Infinity who discussed Preparedness and Eleanor survey of participants around export requirements; Liz Harris, head of trade. the recently published British Maher from Centurion VAT In Cardiff, Dakers started by Chamber of Commerce who, as well as chairing emphasising the importance Brexit 11

of businesses managing their own Brexit plans – as opposed to relying on others. Specifically, he stressed that businesses should use Brexit “That support has been in place toolkits to help understand tariff and code changes to for a long time – I strive to imports and exports. make that support as flexible as Medler highlighted the volatility Brexit had triggered possible, so it can respond to in the currency markets and the great unknown - Brexit.” the uncertainty surrounding it. But he claimed that many businesses are fearful of the losses they may suffer, instead of seeking out the offered their perspectives. featured speakers including gains they could potentially As somebody whose main Maher from Centurion make. He advised business role is to link exporters with VAT who, again, as well to prepare for further overseas markets, Harris as chairing the session fluctuations in foreign stressed that the same discussed tax implications; exchange rates and look to exporter rules would still Manjit Biant from UWTSD; hedge them. apply to territories outside of and Dakers from i2i. Bassett from Atradius the EU. Harris emphasised the fact UK brought up a topic on Lalley said that although that the Welsh Government everyone’s minds – the ministers in the Welsh is keen to inspire companies timing of Brexit. Whilst Government were completely to look at starting to export 29th March 2019 has been against a no-deal outcome, or grow the export business used as a placeholder date her priority has been to then have. She stressed that for Britain’s exit from the prepare for that. She said many companies don’t know European union, there is no that the government is trying where to start. “The Welsh absolute certainty that will to set up a critical path to Government is here to help happen, causing even more manage this scenario by uncertainty for businesses. you on that journey and Jones, a patent attorney January 21st 2019. can help you connect with at Wynne-Jones offered During the talk, a business opportunities and clients insights into the potential owner from the crowd overseas – via trade missions implications for trademarks provided an interesting and other means,” she said. and intellectual property analogy: “When the clock “That support has been (IP) after Brexit. He noted strikes midnight on March in place for a long time – I that a meeting between 29th 2019, will we all turn strive to make that support the European Patent Office back into pumpkins?” they as flexible as possible, so (EPO) and the Chartered asked, perhaps illustrating it can respond to the great Institute of Patent Attorneys the fear that Brexit could unknown - Brexit. I’m seeing (CIPA) in January 2018 hurt the UK. different responses from confirmed that since the The speakers of the businesses regarding Brexit. EPO is a separate entity day unified with a closing Our Brexit toolkit won’t give from the EU, Brexit will have suggestion that business you all the answers but will no consequence on UK owners should continue help you on your way – self membership of the European to feed questions through assessment for the areas you Patent Organisation, nor the chamber to the Welsh need to concentrate on first. on the effect of European Government. Maher closed The main message is the patents in the UK. However, by saying the day was about Welsh Government is here to he still urged that businesses bringing a diverse number support businesses through have an IP strategy in place of businesses and informers thick and thin,” she said. to be safe rather than sorry. together to share knowledge, She admitted that some Finally, Eleanor Harris, and the South Wales businesses are worried head of trade & Liz Lalley, Chamber of Commerce about the implications. deputy director of European would continue to do so to “The priority is preserving Transition Preparedness and beyond March 2019. your business – where are at the Welsh Government, The event in Swansea the threats and risks? Don’t 12 B rexit

Brexit events in Cardiff (above) and Swansea (right)

forget to look at vulnerable “It’s a case of planning clients and understand who for the worst and achieve is responsible for duties, something better. We systems, and risk analysis,” “You are not also work with a number she said. alone – there of businesses looking to Medler acknowledged do their own customs that Brexit has a massive are millions of declarations.” effect on FX. He said that businesses in Biant, a business and now is the time to get FX finance lecturer at UWTSD, specialists to help manage this position.” advised businesses to the risk. “Market swings have conduct a risk analysis on massive effect on a business’ your business. “What is the profitability,” he said. “The predicted impact of Brexit? market has been crazy since every country in the world. Have you got a back-up the Brexit vote – businesses He said he had seen an uplift plan? How will we guard are seeing markets move but in recent months in Brexit ourselves if the worst comes are not really assessing the preparation. “We also have to the worst? You are not impact of the business.” a Brexit toolkit launched in alone – there are millions of Dakers from i2i infinity April last year. This allows businesses in this position. I explained that his business businesses to understand advise to stock up on cash helps facilitate trade – some of the formalities that’s reserves – if you have a moving goods beyond involved in moving goods cushion, you can ride it out,” borders to pretty much over borders,” he said. he said. Advertorial 13 300% growth in 3 years

Taff’s Well-based to embrace digital in 2015 UK and the Channel Islands. civil and structural when it introduced Building Having seen such a engineering Information Modelling transformation with digital, Acompany has grown software to offer clients digital Sparkes sought the expertise by 300% and employed visualisation models, real time of Superfast Business Wales. six new members of staff project updates, and better He attended a social media since it started using cloud supply chain management. workshop so he could learn technology to integrate its It also introduced an online how to make the best of systems and streamline its accountancy package to platforms and kick-start a processes. manage cash flow, reduce digital marketing strategy. It isn’t typical to adopt admin, and to plan projects He also received one-to-one modern technology in an effectively. advice around a range of industry often associated with There is no doubting the other digital enhancements more traditional methods. But move to digital has brought that could help growth Intrado Consulting Engineers dividends. The company and support streamlined is convinced it’s transformed works on a range of processes. the way the company commercial projects across Superfast Business Wales operates. the public and private sector; is a fully-funded Welsh “Digital has simplified our from schools and care home Government and European internal processes and it’s builds, new housing and Regional Development Fund- given us an edge in a very infrastructure schemes, and backed scheme offering free competitive industry,” said domestic services such as 1-1 digital business advice and Darren Sparkes, a director at property surveys. And though workshops. the business. it has a particularly strong To find out more search The company was set base in South Wales, Intrado online: Superfast Business up in 2006 and decided clients span the whole of the Wales

LLWYDDIANT AR LEIN SUCCESS ONLINE Intrado Consulting Engineers Cyfl ymu Cymru i Fusnesau Superfast Business Wales

03000 6 03000 busnescymru.llyw.cymru businesswales.gov.wales 14 B rexit

Getting to grips with Brexit

s Parliament As uncertainty around the nature of Brexit continues to discuss the UK’s future continues with more political twists and Aarrangements turns almost inevitable, Heather Myers, with the EU, all action that CEO, South and Mid Wales Chambers of avoids the cliff edge of a “no deal” seems to be widely Commerce, reminds members that the supported by the business Chamber is here to help – and to prepare as community. But, if I’m sensing it right, the mood music of much as possible. business seems to changing - to one of exasperation and frustration and a view of “just get on with it”. We are often asked how prepared businesses are for Brexit. We know from the largest business survey firms will cut investments, 18 waste of effort because undertaken since the percent will cut recruitment things are changing daily? referendum that the business and 20 percent of firms We’d respond by saying, community is not widely will move all or part of the not everything will change prepared. business to the EU. and also being in a state of In a survey conducted With all this in mind, it preparedness is surely better six months before Brexit, helps to have support. that simply waiting to find out the British Chamber of Being a member of the how your competition might Commerce discovered that Chamber means that you 62 percent of all firms have are connected to a National respond, leaving you at a still not done a Brexit risk and International Business competitive disadvantage? assessment, 24 percent Organisation. As such we With that in mind, here are of firms with more than have insight and information some positive steps – see 250 employees have not that you would struggle to links below - you can take, completed a Brexit risk get elsewhere. just to start to map out what assessment and 69 percent Things are changing the issues for you. of mirco firms have not rapidly on our future trading Please remember we also completed a Brexit risk arrangement with the EU have a team of International assessment. we want to share with you Team Export Documentation This publication goes to some practical information experts and an International press before the critical vote that you can use to help you Trade Manager at the end in Parliament on December plan through this increasingly of the phone, along with 11 when MPs will accept or uncertainty time. reject prime minister Theresa Just some of the questions the ability to field technical May’s withdrawal agreement we hear from are members questions to the British with the EU. But the survey include: How can we prepare Chambers. Your Chamber is also showed that in the event for what you don’t know? here to help your business be of a ‘No Deal’ 22 percent of And will it be a complete Brexit prepared.

Some helpful links to prepare for Brexit • https://www. britishchambers.org.uk/ page/brexit/business- brexit-checklist • https://businesswales.gov. wales/brexit/ Advertorial 15

South Wales Chamber of 2018 Commerce Connect. Effect. Grow.

INTERNATIONAL TRADE TRAINING CALENDAR

FEBRUARY JULY

Tuesday 20 FULL DAY Wednesday 18 FULL DAY Understanding Exporting Export Documentation ACCREDITATION Wednesday 21 FULL DAY Thursday 19 FULL DAY International trade courses accredited by the British Letters of Credit & Methods of Customs Procedures/Preference Chambers of Commerce. Certifictes are issued on Payment Rules of Origin successful completion of each module.

A Foundation Award in International Trade is awarded MARCH SEPTEMBER on the completion of six modules. Wednesday 21 FULL DAY Tuesday 18 FULL DAY International Sales & Marketing Import Procedures Thursday 22 FULL DAY Wednesday 19 FULL DAY PRICE Use of Agents & Distributors Understanding Exporting Abroad Full Day Standard £310 + VAT OCTOBER APRIL Member £250 + VAT Wednesday 17 FULL DAY Wednesday 18 FULL DAY 09:15 - 16:30 Export Documentation Use of Agents & Distributors International training 2018Abroad Thursday 19 FULL DAY Half Day • 6th Feb – Understanding •Thursday 13th June 18 FULL– U seDAY of Agents & ExportingImport Procedures Distributors abroad Standard £160 + VAT International Sales & Marketing • 7th Feb- Letters of Credit & • 10th July – Export Member £130 + VAT Methods of Payment Documentation MAY 09:15 - 12:30 (am) 13:30 - 17:00 (pm) • 6th March – Export •NOVEMBER 11th July – Customs Tuesday 22 FULL DAY Documentation PWednesdayrocedures/ 14P FULLreference DAY of Understanding Exporting Origin • 7th March – Import Export Documentation ProceduresWednesday 23 HALF DAY • 18th Sept – Import Inclusive of certification fee. PThursdayrocedures 15 FULL DAY • 3rdClassification Apr – Understanding of Goods AM Exporting •Letters 19th S eptof Credit – U nderstanding& Methods of Bespoke training package and in-house delivery Incoterms PM ExportingPayment available. • 4th Apr – Classification of Goods / AM - Incoterms / PM • 22nd Oct – Export Contact: JUNE Documentation • 21st May – Export Controls / DECEMBER AM - Inward Processing / PM • 23rd Oct – Letters of Credit [email protected] for further Wednesday 20 HALF DAY Tuesday 12 FULL DAY & Methods of Payment details. • 22ndExport May Controls – Letters AM of Credit Understanding Exporting & Methods of Payment • 27th Nov – Understanding Inward Processing PM ExportingWednesday 13 HALF DAY • 12th June – International SalesThursday & Marketing 21 FULL DAY •Classification 28th Nov – Classificationof Goods AM of Goods /AM - Incoterms / PM Letters of Credit & Methods of Incoterms PM *CoursesPayment may be subject to change to reflect the needs of exporters.

To book your place contact: @swaleschamber Jo Price T: 01633 242771 @mwaleschamber [email protected] www.southwaleschamber.co.uk/events [email protected] 16 Aw ards

Anticipation builds ahead of business awards he hotly anticipated Nominations have just closed for Wales’ South Wales Chamber of most prestigious business awards – but TCommerce Welsh with the entries looking stronger than ever, Business Awards 2018 are there remain a limited number of categories around the corner, with entry providing businesses that can be sponsored at the annual Welsh across the country with the Business Awards. opportunity to compete for a place on the ballot of one of set to be announced on 21st categories before being the region’s most prestigious January. named Welsh Business of the accolades. A record number of entries Year. A celebration of innovation, have been received of a There is already much growth and success within calibre higher than ever. The excitement surrounding Welsh industry, this glitzy biggest winner from the 2017 the awards, which are now awards gala dinner is set awards was Treforest-based in their fourth year – with to be held at City Hall on Concrete Canvas, which a number of large Welsh 21st February 2019. The won the Success Through businesses jumping on board application closed on 7th Innovation and Success to sponsor the awards. The December, with the finalists Through Overseas Trade awards aim to recognise the Awards 17

The categories and sponsors are: • Success through innovation - Western Power Distribution • Commitment to skills and people development – NPTC Group • Excellence in marketing and communications - Global Radio (Heart FM) • Commitment to customer service - available • Excellence in community relations - Effective Communication very best from businesses this year is the University • Excellence in environmental across Wales, celebrating of South Wales, who have management -available success, excellence in best supported the Awards for • Start-up business of the practice and the contribution a number of years: other year - Pro-Steel Engineering Welsh businesses make to sponsors have included • Growth business of the the wider community. The businesses such as the Port year - Port of Milford Haven Awards are an excellent of Milford Haven, Vodaphone, • Success through overseas platform for any business Heart Radio, Western Power, trade – Atradius wishing to engage with the RBS to name just a few. • Young entrepreneur of the business community and Sponsorship of one of the year – available support their achievements categories will give you the opportunity to engage What sponsors get: with the many businesses • Logo and branding as that enter, are short listed category sponsor on all marketing and PR promoting and of course the winners. the Awards, including Along the way you will dedicated website and e “Our businesses, receive significant profile shots whether small, and branding opportunities • Inclusion as category culminating in the Gala sponsor in social media medium or large, all Dinner to be held on 21st posts relating to award February 2019 at City Hall category play a fundamental in Cardiff with an expected • Involvement in judging of role in driving the audience of around 400+ chosen category guests. • Table of ten at the gala Welsh economy Categories still available dinner include: Commitment • Opportunity to present forward.” to customer service, award at gala dinner Excellence in environmental • Photo opportunity with management and Young category award winner at entrepreneur of the year. gala dinner As well as sponsorship • Branding at the gala and hard work. for the specific awards, the dinner including mention in There are a range of drinks reception is set to be script and logo on screen presentation throughout sponsorship opportunities sponsored by Qatar Airways, • Logo on winner award and available offering brand with print being sponsored finalist certificates for chosen alignment with a trusted by Horizon Digital Media. category and established awards Heather Myers, director • Branding within dedicated process. As the number one of South and Mid Wales Chamber Chat Award trending item on twitter Chamber of Commerce, said: Special magazine which will last year across the UK, the “Our businesses, whether be distributed at the dinner Welsh Business Awards small, medium or large, all together with short sponsor are arguably the highest play a fundamental role in profile editorial. profile awards of its kind in driving the Welsh economy • Opportunity to purchase Wales – therefore ensuring forward. These awards will special advertising space engagement with the celebrate success, excellence within the Award Special business community across in best practice and the magazine if required at a Wales and the UK. contribution they make to 50% discount off member Our headline Sponsor again the wider community.” rates. 18 Aw ards Flying the flag for Swansea

taff from Arvato’s Arvato, which employs 200 in Swansea, was shared service team in Swansea one of the Welsh companies represented at Stravelled to London the national British Chamber of Commerce in November to attend the awards in November after winning the prestigious British Chamber of Commerce’s annual Customer Commitment accolade at the awards held at Tobacco 2018 regional Chamber Business Awards. Dock, London, after winning the Customer Commitment management and has also clients. It now employs more accolade at the 2018 regional completed the World Host than 200 people, delivering Chamber Business Awards. and City and Guilds Customer HR, payroll, finance and The awards recognise Service accreditation, which procurement services for excellence in British has resulted in a 15 per cent 22,500 civil servants across business, with the Customer reduction in escalations and the UK. Commitment category complaints. “Understanding and rewarding companies that Anthony Pompa, head of managing our customer’s demonstrate innovation customer services in the requirements, in an accurate and dedication to customer Swansea operation, said he and secure fashion is our key service and care. While they was proud of what the team priority, whilst ensuring the did not win the overall award, had achieved in recent years, customer experience and it was a fantastic opportunity service level agreements are to represent the company achieved,” he said. and the region at one of the He said the company most eagerly anticipated “We have a is identifying internal awards in the country. processes which will benefit The company’s 30-strong low turnover from the utilisation of helpdesk acts as the first of staff, due robotics and automation. point of contact for 22,500 He said the use of Robotic civil servants working for the to a fair and Process Automation (RPA) Department for Transport positive technology will provide (DfT); its executive agencies greater accuracy, consistency achieved a record 97 percent workplace and increase productivity, customer satisfaction rating, which will in turn benefit the against a target of 85 per culture.” customer. “RPA technology cent in 2017. The team also is ideally suited to our handled 120,000 enquiries BPO (Business Process last year and answered especially the way it has Outsourcing) offerings, which 99.9 % of all calls within five implemented better systems will help streamline processes seconds. and processes designed to and help grow business The shared service centre measure the effectiveness of services,” he said. has also attained the the team in Swansea, which He stressed that the Customer Service Excellence opened in 2013. objectives and strategy is certification for the second The service in Swansea centred around people and consecutive year, has been provides fully standardised development - enabling them awarded the IS020000 back-office services to a to be the difference between accreditation in service range of central government Arvato and its competitors. Awards 19

In terms of staff training, two consecutive years and these forums, several channel Anthony the company has worked the ISO20000 accreditation shift opportunities have Pompa with Gower College. Its in service management. been identified and taken (left), head of customer customer service advisors are The team continues to build forward. An example of services, accredited in World Host and upon this success in order to this is a change of process Arvato City and Guilds Customer achieve future accreditations for supplier compliance Swansea, Service qualifications. including ISO20071. queries. An innovation hub collects the award for The completion of these The company also conducts has also been created as Customer qualifications has seen team regular quality checks based an opportunity to generate Commitment members achieve promotion on customer interactions. The ideas and share best accolade and further develop their outcome from the quality practice. We have a low at the 2018 regional careers, he explained. checks is then fed back to turnover of staff, due to a Chamber He added that a number the customer service agents fair and positive workplace Business of advisors are working during regular one to one culture, which helps maintain Awards from towards completing NVQs in meetings to help them build consistency in the workforce Chamber president Business Admin Management on their skills and improve and develop more skilled Harri Lloyd with one team member service to customers. He said employees,” Pompa said. Davies successfully completing a BA the team receives 120,000 Pompa also highlighted the Hons Business Management contacts each year with a many forms of engagement degree. Two school leavers relativity minor complaint the company has with the from the local community volume (0.002%) which local community in Swansea. have also been offered demonstrates the excellent “We are proud to support apprenticeships in customer relationship it has developed the local community services, providing them real meeting its customers’ needs. and have set up an work skills whilst they finalise The company has also apprenticeship programme their studies. set up structured employee and support various charity In addition, the Customer surveys and forums with and community initiatives Service team have achieved specific focus on employee in the local area. Arvato are the Customer Service empowerment and the proud patrons of The Prince’s Excellence accreditation for customer journey. “Through Trust,” he said. 20 P owys Business Awards Celebrating excellence

The Powys Business Awards, organised by Mid Wales Manufacturing Group, saw a number of chamber members receive accolades at the annual event held at the The Hafren, Newtown.

number of Chamber A team of engineers, histopathology, CellPath Managing members from chemists and biomedical secured funding of 1.2 million director Mike mid-Wales collected scientists was recruited, euros from Europe and UK Cook (left) to work with five countries and the 5C awards at the taking the R&D head count A to develop an automated Services Powys Business Awards from 0.5 to five. Productivity team receive in early October including was improved by embedding microtomy solution. A the Small CellPath, 5c Services and an accelerated design working prototype reduced Business turn-around times for Growth EvaBuild. process, which more than Award from CellPath collected the halved the time taken to specimen diagnosis and Nick Jones Technology and Innovation market a new product. eliminated risks associated and Jean Award sponsored by Trax with human error and Vavere Since 2012, revenue from from Myrick JH for the third time at the new products has risen misdiagnosis. Training annual awards night. fourfold. CellPath now has 20 CellPath has also worked Paul Webber, CellPath’s joint instruments in its histology with Wolfson School of managing director, said: “It’s range, with sales set to Engineering, Loughborough fabulous to win this award contribute more than five per University on a £400,000 because it’s recognition from cent of total sales revenue project, funded by Innovate our peers. These awards help this year. In addition, global UK, to develop ultrasonically with recruitment because distribution agreements are assisted microtomy. A people want to join a winning expected to generate a similar working prototype has team and this is proof that we figure. been tested at St Thomas’s are doing a good job. The company’s Supa Hospital, London and, when “The company is enjoying Mega ‘Large Format’ Tissue commercialised, CellPath double digit growth this year Processing Products, which predicts annual revenues to which is fuelled by exports.” halves processing time for increase by more than 16% CellPath is reaping the large specimens critical in the within three years. rewards of investing in treatment of cancer, is set to Builth Wells-based 5c research and development achieve sales greater than Services received the Small in 2011 to develop the next 20% up on last year. Business Growth Award, generation of products for Development of automated sponsored by Myrick Training. cancer diagnosis. These robotic production cells Mike Cook, managing products not only offered within the injection moulding director of 5c Services Ltd improved diagnosis and department helped to open said: “I think the award is were easier to use, but 40% of a global market well deserved by the whole also provided significantly for cassettes which was team at 5c Services. It’s improved profit margins and previously closed to CellPath. these people that make the secure revenue streams. An innovation leader in business and our customers Powys Business Awards 21

that drive us forward. requirements,” said Mike. “Our groundworks in the modular “It’s an important award building industry and Left: Peter focus will be to provide an IT and Paul simply for the recognition support contract and project EvaBuild recently partnered Webber and of the team. Our business consultation for clients with Wernick Buildings, Dr Neil Haine has grown through word throughout the country and Swansea University and from Cell- Path receive of mouth recommendation its borders.” Specific in a ground-breaking the award to meet the needs of our EvaBuild collected the project to construct a low from Adam customers.” Powys Entrepreneurship carbon office building which Watkin, The company was Award, sponsored by Welsh Managing acted as a power station, Director of established in 2004 to fill Government, at the dinner. using systems to generate, sponsor Trax a gap in the market for a Managing director Nick Evans store and release solar JH Ltd professional, customer- said: “This award is great energy. Right: Man- focused IT company with recognition for the hard work aging direc- In addition to delivering tor Nick Ev- a down to earth approach. of everybody in the team at innovative construction ans and his The current workforce of 12 EvaBuild. solutions for clients across team from is expected to double within “I am passionate about the UK, the company has EvaBuild three years as the company receive the being based in Powys. also bought a parcel of land builds on its excellent Powys En- Delivering quality with high on the Vastre Industrial trepreneur- reputation for providing productivity is inbred in Mid Estate and the Ladywell ship Award customer-focused solutions. Wales people and that’s from Rhodri Shopping Centre with a Over the past six years, something that separates Griffiths view to reinvesting in and turnover had grown from us from competitors representing regenerating Newtown. the Welsh £168,000 to £735,000 and nationwide.” “This move has been Government, the business is on track for EvaBuild is entering its sponsor instigated by the need to a predicted growth rate second major phase of inject ambition, innovation of around 30% this year. growth, founded upon and sheer guts into private Expansion to date has the ambition, drive and been self-funded through innovation of main directors investment into our home reinvestment of profit. Mr Evans and Dan Jones. The town,” said Nick. “We are The company has more company increased turnover planning to demonstrate that than 100 clients many of by a third and increased its regeneration has to come which are long standing workforce by 20 per cent in from within the community support contract clients. the last financial year. Future and by local businesses To accelerate growth, 5c growth projections are set at reinvesting will demonstrate Services Ltd is now focusing 20% for each of the next two that positive changes can and on improving sales, cross years, which will take turnover will happen befitting to the selling and maximising to more than £5 million. needs of local residents. revenue as the company To retain an advantage over “We see ourselves as plans to expand its footprint competitors, Eva Build is innovators who dream of from Mid Wales. striving to attain the ISO 9001 continually shattering the “Our value is in high levels and 18001 accreditations in status quo and creating a of personal service, with the addition to ISO 14001. better, new and exciting focus on finding innovative One of the company’s environment for those that solutions that meet customer core markets is providing live and work in it.” 22 Ev ent Exiting in style some of the options firms could consider such as bringing in independent management, a trade sale, a management buyout, management buy-in or employee buyout. It also ran through some case studies illustrating the success of such deals. McNamara then spoke on his experiences with Bluestone National Park Resort, which celebrated its 10th birthday in July 2018. He The Wales Co-operative Centre on behalf of Social noted that it opened in 2008 Business Wales tackled the challenges of succession during the recession – not planning at an event in October at which William ideal timing and spent the first five years “surviving”. McNamara, the CEO of Bluestone National Park But it did survive and is now Resort, was the keynote speaker. a hugely successful business, celebrating 97% occupancy he Wales Co- main ownership structure. all year round. The resort has operative Centre Against this context had 160,000 people stay over delivered an event in she noted that the Welsh the last 12 months, he said. October dedicated economy is seen to be He summarized the T scale of the company’s to helping business owners especially vulnerable to SME better understand the succession failure, because it employment. It has some 740 challenges of succession is reliant on micro-businesses members of staff, including planning in business. The and rural areas depend a management team of 40. event, which featured heavily on key employers. Bluestone also endeavors to William McNamara, the CEO She showed the statistic employ local people – though of Bluestone National Park that 75% of SMEs have not there is the odd exception, Resort as the main speaker, planned for the full transfer McNamara said. was organized by Social of the ownership of closure Her said their philosophy is Business Wales, funded of the business, 43% of to “manufacture fun”. He likes by the European Regional family firms do not have a to see “frazzled urbanites” Development Fund and succession plan and only 12% arrive and leave relaxed and Welsh Government. of firms make it to a third happy. He added that he fully The event, called Exiting generation. understands that for guests in Style: Planning for Owens then went on to to be happy the employees Sustainable Success, was show that one in five (21%) need to be too. designed to help tackle SMEs in Wales was planning To ensure this happens, the problem of businesses closure or succession in the McNamara said he believes failing because of a lack of next five years; small business in employing the right succession planning. Sarah owners in Wales tend to hold people to being with – they Owens from the Wales Co- on to their firms for longer need to be enthusiastic and operative Centre started by than the UK average; and passionate about their job. showing that SMEs make up across Europe an estimated They need to be fully aware 99% of the business count in 150,000 companies with of what is expected of them Wales and account for 62% 600,000 jobs may be lost and also be engaged with of private sector employment each year. what is happening with the with family ownership the Owens then ran through company. Event 23

clear progression for In attendance: employees who are • William McNamara trained over time to Bluestone National supervisor/management Join us Park Resort roles,” McNamara said. • Sarah Owens Part of this ethos for the Wales Co-operative means giving staff Centre real ownership of the • David Madge company. In 2016, the Wales Co-operative Six Nations company completed a Centre management buyout, • Branwen Ellis Join Cardiff part of which included Wales Co-operative Blues for Wales’ Centre a 30% shareholding mouth-watering • Ceri Crichton being transferred to home matches NSPCC an Employee Benefit against England • Donna James Trust (EBT) – a move and Ireland Signspeed believed to be unique in the 2019 • Harri Lloyd Davies in the resort sector. This Six Nations at Bevan & Buckland - means they will share Cardiff Arms CHAIR in any dividend flow Park. • Jeremy Martineau that results from strong Our popular Fishguard & financial performance. hospitality packages are back Goodwick Chamber of Last year, Bluestone offering supporters the unique Trade and Tourism won the Wellbeing at opportunity to soak up the best of • Leon Burns Work Award at the the pre-match atmosphere at our Burns Pet Nutrition annual Responsible iconic home. • John Burns Business Awards Following a stunning clean sweep Burns Pet Nutrition organised by Business in • Linda Wilshaw in the autumn internationals, the Community (BITC) Warren Gatland’s men will be Apple Blossom Cymru. The awards Cleaning Services targeting the Championship as showcase the most preparations for next year’s Rugby • Mathew Rickard responsible employers Pure West Radio World Cup intensify. in Wales – highlighting • Paula Ellis Wales face England at the companies that go Retreats Group Principality Stadium on Saturday, above and beyond • Robert Stanton February 23 (16.45) and Ireland on Infinity Document for their staff and Saturday, March 16 (14.45pm). Solutions communities. And you can join us, just a stone’s • Tom Jenkins Also important to throw away, to enjoy a stunning Sinclair Finance & the company is the three-course meal, complimentary Leasing Co Ltd Bluestone Foundation, bar and entertainment from • Tony Burnett the company’s charity numerous greats of the game, Swansea University – arm. It was established hosted by Rick O’Shea. ION Leadership to help people to help For just £195+VATpp, you can • Alison Whistance themselves through enjoy the following: Thincats environmental, economic • Three-course meal • Jeremy Bowen Rees and social projects in • Complimentary bar pre-match Landsker Business Pembrokeshire. It looks and for an hour and half post- Solutions to provide economic match • David Longdon growth and social • Savoury snacks post-match opportunities to the • Entertainment from former people of West Wales Wales internationals pre-match The company’s through projects funded • Cardiff Blues stars present strategy on this revolves by the money it raises. throughout. around the three ‘Ps’: In 2017, the Bluestone People, Product, Profit – Foundation Community the key to making any of Fund donated over For more information on this this work is the people, £21,000 in grants and fantastic opportunity, please call he said. “Be passionate, support to various 029 20 302030 or email chris. be the best, help us projects around the [email protected] make money. There is county. 24 Ne ws

Zero waste to landfill goal achieved recyclable blue box, was a challenging strategic introduced to Biocatalysts’ objective. With exciting customers as their new imminent company growth enzyme packaging. This plans, it is imperative we align move to fully recyclable all aspects of our business packaging was well received to support our expansion by customers and sparked and maintain our status the drive for the company to as a Sustainable & Ethical continue to reduce its impact manufacturing organisation. on the environment. We are delighted to receive Historically as a site this award in recognition of Biocatalysts generated 30T our innovative approach to of waste per annum, of which environmental management.” 10T was sent to landfill. The Alongside Biocatalysts iocatalysts, a company target of sending fulfilling its social Biocatalysts speciality enzyme no waste to landfill by March responsibility, the company receive the development and 2019 was achieved 9 months is also striving to contribute Sustainable/ early. This was accomplished to the Welsh economy. It Ethical manufacturing B by concerted teamwork was recently announced that Manufacturer company, has won the award at Sustainable/Ethical across all departments Biocatalysts is significantly the Made Manufacturer award at the and the buy in to manage investing in its manufacturing in Wales recent Made in Wales Awards. all its internal waste in an facilities at Nantgarw, South Awards This follows the achievement environmentally friendly Wales. of becoming a zero waste manner. A £6m investment will see to landfill manufacturing Craig Galeozzie, operations state of the art technology company in June 2018. manager at Biocatalysts, said: and custom manufacturing The environment has “Winning this award is a great equipment installed in always been important example of how Biocatalysts 2019, which will expand the to Biocatalysts with the sets new standards in global company’s manufacturing company achieving ISO 14001 Operational Excellence. capacity and capabilities. It accreditation in 2012 – the “Our journey to ‘zero will also create a number of international standard for to landfill’ started with new job opportunities and environmental management – an internal packaging secure Biocatalysts as one and maintaining it ever since. project that over a period of the leading biotechnology In 2014 the BioBox, a 100% of 4 years progressed into companies in South Wales. Wales Nuclear Forum plans Wylfa visit ompanies interested Gascoyne sits on its Steering senior business executives, in engaging with Committee. two industry associates and the nuclear industry She stressed that for a representation from the Cin Wales are being nominal annual membership Welsh Government. encouraged to engage fee, Welsh companies can Recent meetings have seen with the Wales Nuclear engage with the forum, get speakers from Balfour Beatty, Forum, leading pan-Wales support and be given every EDF, Cavendish Nuclear, forum providing a platform opportunity to be considered Welsh Government and for strategic engagement for many new contracts in Hinkley Point Supply Chain between the nuclear industry the ever-growing nuclear Programme to name just a and Welsh-based suppliers. industry. few. The Forum is currently The Forum aims to ensure The WNF arranged a site engaging with Horizon as many Welsh businesses visit to Hinkley Point C in the Nuclear Power in anticipation as possible are given the summer where 20 members of the new build Wylfa, opportunity to supply into had a tour of what is one Anglesey, and are a nuclear new build and of the largest construction planning a member event/ decommissioning projects projects currently underway visit for 2019. Chamber across the UK. in Europe. A tour like this member Huntingdon Fusion At present over 120 Welsh is out of reach of individual Techniques is a member of Companies are members of companies but via the Forum, the Wales Nuclear Forum the WNF being supported becomes a real opportunity. and its CEO Georgia by a Steering Group of 8 www.walesnuclearforum.com News 25

NGOs must act against weak pound and vulnerable people these FX strategy in place at all. projects are designed to help With prolonged political have been left under-funded. and economic uncertainty, Paul Langley, managing it is important now more director of Swansea-based than ever for NGOs to be FX company Godi Financial, aware of how fluctuations claims the fluctuating pound in the currency market can since the Brexit vote is set to influence their operations continue, with stability only and how their rates are being likely once Brexit deals have managed. ith a recent been formalised. He urges “Simply accepting a Paul Langley report NGOs with currency exposure standard transfer rate instead showing non- to make moves now towards of shopping around for a governmental establishing a robust currency better deal for example, is W management strategy to one way in which NGOs organisations (NGOs) are losing significant amounts prevent further losses. can save money. So many of money as a result of the According to Langley, organisations fall victim to depreciation of the pound NGOs can alleviate losses a hidden transfer fee due to since the Brexit referendum, and establish some certainty a lack of transparency from one foreign exchange (FX) during these turbulent times their FX service provider. This expert is calling on NGOs with better knowledge and is not acceptable, particularly to take action now or risk awareness about FX and how when considering the nature further losses as uncertainty to get the best rate. Seeking of organisations like NGOs surrounding Brexit continues. the best currency transfer is to implement international Aid projects focused on rate is encouraged, as rates aid and development alleviating poverty and from firms like Godi are often programmes. mitigating climate change a fraction of the cost of major “There must be education have been highlighted as UK banks. and openness surrounding FX suffering massive financial Langley said: “It’s sad management. With a robust losses due to the fall in the to see organisations that FX strategy, financial loss can value of the pound since the are dedicated to such be minimised and NGOs can 2016 vote on whether the UK crucial causes losing much continue to operate without should remain in or leave the needed funds because of the concern of a major hit European Union (EU). As a an insufficient FX strategy, because of a fluctuating result, the important causes or perhaps not having a pound.” Partnerships can boost staff welfare rom the likes of no cost to the employer. By introducing staff to the Airbus, to Celtic Newport-based maternity concept of payroll deduction Manor or Legal & wear and baby clothing where a nominal sum is taken FGeneral to Cardiff retailer JoJo Maman Bebe, from their wage and placed Airport and JoJo Maman Cardiff Council and Cardiff into a savings account before Bebe, more than 140 Bus won the three Payroll they can miss it, employers businesses across Wales are Partner categories at the are encouraging a more offering their staff savings awards, hosted by the Welsh financially stable workforce. and loans with a credit union Government and presented Once employees have the as a perk of employment. by Jane Hutt AM and BBC savings habit, it can help The Credit Unions of Wales Broadcaster Jennifer Jones. to reduce financial stress Payroll Partner scheme As well as being a good and therefore any related helps employers support the thing to do, becoming absenteeism. financial welfare of their staff a Payroll Partner makes The scheme also by allowing them to save or sound business sense. demonstrates how much borrow responsibly. Chartered Institute of Payroll employers value the This year’s Credit Unions of Professionals research states wellbeing of their workforce, Wales Awards, at Pierhead, that around a third of the UK which increases morale and showcased best practice in population with significant productivity. what is becoming a popular personal debt and financial For more information visit way for Welsh businesses to stress causes the loss of 17.5 www.creditunionsofwales. promote staff wellbeing, at million working hours each. co.uk 26 Ne ws

New Italian restaurant opens in Milford Waterfront “The Waterfront location of our restaurant is simply perfect. Loren and I are both from Milford, and we are very excited to be bringing the flavours of Italy to the area. The views of the water are going to perfectly complement our vision for Impasto, and we knew “The that Milford Waterfront Waterfront was the only location place we is simply wanted to perfect.” be.” new Italian as well as Melanie Michael Jenkins, Turpin serves restaurant has calzone, his mother opened in Milford pasta and property a freshly- Waterfront. a range of and legal cooked A manager of Quayside Neapolitan Impasto, owned by Michael flavourful sides. pizza Turpin and Loren Mulholland, Impasto will also be offering Properties, that lets is a new pizza and pasta a range of locally sourced Impasto’s new premises, restaurant that will deliver drinks from Wilson Wines, added: “Impasto will make a Turpin’s familial connection to Tenby Brewing Co., Gethyns fantastic addition to Milford Naples. Cider; and coffee from Waterfront. Michael and Loren The menu will offer ten Morrillo’s, as well as having have created a pizzeria that Neapolitan style pizzas that three beers on tap. promises excellence, both will be cooked on freshly Impasto will fuse Turpin’s in its décor and food. We made dough and customised Italian heritage with his love wish them all the best for the with additional toppings, for Milford Haven. He said: future.” Sustainability in Newport event hamber member time with a focus on waste. Lightology teamed There was also a section up with training around reducing waste and Cprovider MVRRS to carbon footprint through conduct a free sustainability implementing the latest event at the University of lighting technology. Wales, Newport campus. This half day event was one The session was called: “An of a series of sustainability introduction to becoming a workshops run my MVRRS sustainable organisation.” and organised by Phil Jones. The current Wales The full list for 2019 will soon Sustainability Champion, be issued – if you would like Phil Williams spoke on the to attend a future event, email subject of sustainability – this [email protected]. News 27

Swansea Building Society plans new branch the first week of January project and priority for the 2019. The new retail branch Society is the opening of the will complement the new Swansea branch in the Society’s other branches in new year, which will further Mumbles, Carmarthen and its develop our business in our newest branch in Cowbridge, heartland of Swansea and which opened in December enhance the accessibility of 2017. our products and services. The Society’s existing With the redevelopment Swansea branch on Cradock of the city centre, the Street will remain the expansion of the Society to company’s headquarters and Portland Street in addition expand further as it takes to our current head office in on more back office staff to Cradock Street complements wansea Building support its growing network this and shows our belief in a Swansea Society is closer of branches. thriving future for the city of Building The new Swansea branch Swansea.” Society chief to opening a new executive branch in Swansea will provide an enhanced Rob Stewart, leader of Alun Williams S service to the Society’s retail Swansea Council, said: “It’s City Centre, the company has confirmed. customers in the area due to great to see a Swansea The Society has its more central location, and based business that has been successfully negotiated will help generate further operating for nearly 100 planning permission for a growth for the Society. years expanding and taking new Swansea branch at 1-4 Alun Williams, chief a prime position in the new Portland Street, Swansea, executive of Swansea city centre we are creating. I which is due to open during Building Society, said: “A key wish them every success.” Riskmonitor achieves fire safety standard iskmonitor, a During the certification fire risk assessments, while specialist fire safety audit, the auditor witnessed also giving its customers consultancy based multiple assessments at confidence in the quality and Rin Llantrisant, has customer premises and the relevance of the service it recently been awarded third final assessment sign off provides. party certification through process by a senior validator Scott Jones, operations the BAFE Life Safety Fire Risk before issue to the customer. director, stated: “achieving Assessment Scheme SP205. As a company, Riskmonitor BAFE SP205 certification is BAFE SP205 is awarded to employs the services of an important reflection on companies undertaking life former fire service personnel, the quality of work that we safety fire risk assessments, all of which have developed undertake, and reassures which meet the industry a wealth of knowledge and our customers that they are standard following an in- experience while working working with industry experts depth examination of their in specialist fire safety who have the required capabilities to deliver the departments within local technical knowledge and service. authority fire and rescue experience to deliver the The audit carried out by services. service they require.” a third-party certification Riskmonitor’s Leadership Riskmonitor will continue body involves the critique of Team choose to invest in to undergo regular audits the company’s management the BAFE SP205 scheme to to ensure it meets the systems, and the evaluation further enhance its reputation requirements set out in the of its technical capabilities. for delivering life safety BAFE SP205 Scheme. 28 T rade

Solving the skills gap through cooperation he skills gaps, skills The South Wales Chamber held a round shortages and skills mismatches table in October, sponsored by NPTC Group Tare impacting on of Colleges, focused on skills shortages productivity, competitiveness and skills mismatches in industry – and and growth for businesses in Wales. But these can be how closer dialogue and partnerships with closed if the education sector education providers might help solve this. and businesses work closer together and communicate around what industries need their needs in a rapidly the employer in terms of and what education can evolving workplace. productivity, recruitment deliver. The event covered a wide activity and retention; That was the key theme ranging spectrum of topics and how employers might of a round table hosted by including the current and respond to skills shortages, the South Wales Chamber of future opportunities and gaps an mismatches. Commerce and sponsored challenges facing businesses; Nicola Thornton-Scott, by NPTC Group of Colleges how can succession planning principal for skills, NPTC (Neath Port Talbot College) in and identifying training needs Group of Colleges, started the October which saw a number assist in driving the skills debate by explaining that the of business leaders engage agenda; the determinants of college has initiated a number with the college’s business employer demand for skills; of events in recent months to development team to discuss the impact of skills shortages, engage with local businesses gaps and mismatches on and assess their training and Round table 29

Jayne Jones Mark Stevens Nicola Thornton-Scott

In attendance: • Harri Lloyd Davies, partner, Bevan & Buckland, president, South Wales Chamber • Jayne Jones, business development manager, NPTC Group of Colleges • Nicola Thornton- Scott, principal for skills, NPTC Group of Anthony Pompa Colleges Harri Lloyd Davies • Anthony Pompa, head of customer services, Arvato • Nia Godsmark, commercial solicitor, Peter Lynn Partners • Mark Stevens, fundraising manager, Wales Air Ambulance • Ian Price, director, CBI Wales • Wyn Jenkins, managing director Seren Global Media and event chair Nia Godsmark Ian Price educational needs. they are facing and identify college is especially keen She said that colleges are the skills they might need to better understand their sometimes criticised for in the future,” she said. “We needs. She noted that the being unresponsive but only have been on a quest to college could help such by speaking to businesses gather information from the businesses in a number of and discovering their needs business community. We are ways including by providing can they truly establish interested in feedback from bespoke training, which is what they want and how the any companies in any sector also now eligible for part college can help deliver the and of any size.” funding from the Welsh type of people they need Thornton-Scott added Government. going forward. that SMEs represent a large Anthony Pompa, head of “We want companies to proportion of the private customer services, Arvato, tell us about the challenges sector in Wales and the which provides back office 30 Round table

is good customer service skills, which he finds does not necessarily come with qualifications of a certain level. He said that some of the charity’s most successful recruits have ended up working there because they have initially volunteered and have a passion for the charity’s work. He said that doing work experience in this way can help young people develop what he calls critical thinking, services to public sector apprenticeships. But she which they often lack at this bodies across the UK, said added another big challenge stage in life. The charity has that the company employs was recruiting young people launched an initiative where around 200 people in with commercial acumen. it is working with students in Swansea across a wide range “They often have the schools to help educate them of skills. He said the company qualifications, but they lack around some of the skills struggles to recruit people the commercial and life skills,” needed in business including with the right skills in some she said. public speaking and other areas such as IT and instead Ian Price, director, CBI commercial skills. has to rely on contractors Wales, concurred that this Price argued that a gap from outside Wales. was a common problem exists in the careers guidance “We would like to have echoed by many of the available in schools; this these skills in-house so companies he speaks to. function is also heavily perhaps it is a question of He noted that he has met influenced by the fact that working with some of the law firms that are using the most teachers have been to education providers locally to apprentice route to train university and completed invest in people gaining these lawyers very successfully. a degree. “Yet many young skills for the future,” he said. “Anecdotally, I am told they people who end up being He added that Arvato are productive, faster and are guided into doing a degree has worked with several also more rounded individuals end up in a lot of debt and colleges in the past to deliver when they train this way,” he the jobs they end up in do not bespoke training to some of said. deliver payback on that,” he its staff and this has worked Harri Lloyd Davies, partner, said. well, delivering tangible, Bevan & Buckland, president, “There are a growing measurable results in most South Wales Chamber, number of examples of good cases. said that big changes are work being done in schools Nia Godsmark, commercial occurring in the accountancy to educate kids about other solicitor, Peter Lynn Partners, sector, partly as a result routes into the workplace said that the law firm has two of technology and the but it all needs to be drawn main problems regarding automation of certain skills, together in a cohesive recruitment: one is that which also means a different strategy,” he said. many students perceive skillset is often required now. “I have worked with the CBI that most jobs in law are in “The traditional role of an for around 12 years and many Cardiff, Bristol or London – as accountant is changing; the of the same challenges exist. opposed to Swansea – and ability to communicate and The system is clunky and secondly that fewer students commercial awareness is not reactive to the needs of trained in specific areas becoming more important businesses. It takes too long of law such as property in now,” he said. “Yes, you need for policies around education the aftermath of the 2008 to be a good accountant, to be drafted never mind financial crisis. Though this but you also need to have implemented; by the time that was almost ten years ago, the ability to keep customers happens, technology and the there remains a shortfall in happy. That requires life skills needs of industry will have some critical areas as a result. as well as qualifications and changed again.” She said that, as such, the technical knowledge.” Godsmark agreed that there law firm has been exploring Mark Stevens, fundraising is too much emphasis on alternative ways to train manager, Wales Air schools given to the benefits lawyers outside of the Ambulance, which employs of university as opposed to traditional university route. around 25 members of staff the other options available She said that it had explored across Wales, said that the such as apprenticeships. the idea of training through most important skills he seeks Lloyd Davies said that he Advertorial 31

Boost your business with fully funded upskilling opportunities!

here has never been or learn new management while earning a wage. a better time for skills or improve their use of Within the College we businesses to invest Excel – this fund can help. have a work-based Tin their employees The fund covers the full cost learning department as a new round of funding of the course and provides that deal specifically from the Welsh Government learners with an accredited with the delivery of is released to boost regional qualification. apprenticeships – skills. • Upskilling at work – For Pathways Training. The The Welsh Government has NPTC Group this is a cost of delivery of the released £10 million as part Powys based funding qualifications is fully of the Skills Development scheme supported by the funded. Fund (SDF) to help target European Social Fund via • Further Education job specific skills gaps Welsh Government and funding – We provide and increase employment is designed to enhance further opportunities for the unemployed education and to up-skill courses to those currently in many students employment. “Make sure you are on across south NPTC Group board and take advantage and mid Wales of Colleges is via the Welsh already working of the support and funding Government FE closely with core funding businesses to available to help your stream. determine how business prosper.” The business this fund can engagement be best utilised team spend time to support their growth plans and with business assist with the upskilling of skills and increase owners and managers – their workforce. productivity. This fund talking and reviewing their The College has a number provides employers workforce development of funding streams that the opportunity to gain needs. A fully comprehensive can be used to support subsidised accredited service is available. Make sure organisations that invest in qualifications for their you are on board and take their workforce development. workforce. advantage of the support The College’s Business • Skills for Industry 2 – and funding available to Development Unit (BDU) This fund ensures that help your business prosper. has a team of engagement businesses in south west Contact the Business advisors that can discuss Wales have the skills Development Unit today. growth plans and how best required to support them We truly are……. ‘More than to utilise the various funding grow, thrive and prosper. just an education’. pots available to business. Delivery is subsidised There are various options and it’s sector specific available at the College and training. they include the following: • Apprenticeships – • Skills Development The funding provides Fund –Providing organisations and opportunities for people to individuals in Wales upskill in a wide variety of with the opportunity topic areas. For example, to gain valuable if people wish to update accredited qualifications 32 Pe ople

is starting to see a change can be designed to fit specific and courses designed for the in attitudes on going to goals and objectives of that specific needs of different university, partly because of firm. She added that six sectors – as opposed to the debt this involves getting months after the training has recruiting from universities – into. He added that in any taken place, the college will all the business leaders in the profession, young people assess how effective that was room agreed this could help will also need commercial for the company in question. solve talent gaps in business. awareness and basic skills She explained that the Pompa said Arvato often around things like finances, Welsh Government has hires graduates who initially which should be taught in allocated £10 million that see the job as something a more consistent manner. colleges can apply for to part as a stop gap but soon end “Whatever you do, however fund these bespoke training up learning a new set of good you are at it, you will programmes. “We identify skills and turning it into a need these basic skills,” he a need, agree a package of career. “They have degrees said. “Even the best plumber training and draw down the but they are not using them; will not succeed if they do not funds,” she said. apprenticeships could shrink know how to invoice or pay a Jayne Jones, business the gap for us,” he said. bill.” development manager, NPTC Stevens agreed that it Thornton-Scott explained Group of Colleges, said her was more about finding the the process that needs to team had visited some 300 right person than the right take place for the college companies to assess their qualifications and the process to offer a new course. She training needs. She picked of young people learning the explained that once a need up on a theme from earlier life skills they will need for has been identified, an expert their careers should start at would then need to draft a an earlier stage in school. curriculum that would need Godsmark commented on to then be approved by an the length of time it takes examination body authorised “We are from starting a law degree to give qualifications. to becoming productive as a And she said the proactive and lawyer. She said the process, framework underpinning the responsive, including completing the apprenticeship framework has LPC and further internal even more layers of approval, willing to help training contracts, can take and thus takes even longer wherever we as long as ten years. “The to get in place. She explained apprenticeship model could the role that Regional Skills can.” cut this lead time,” she said. Partnerships can play in “There are some big gaps in coordinating the requirements our industry at the moment of industry with the strategic in areas such as property and and policy direction of the in the discussion that many we are considering every way Welsh Government. This young people lack the so- of filling these.” system relies on feedback called life skills required to do Lloyd Davies said Bevan from so-called cluster groups a hard day’s work. She said & Buckland was also to establish what courses that many also believed that considering alternative ways should be developed based apprenticeships often proved of training accountants on the changing needs more effective at producing in-house, as opposed to of different parts of the people with these skills. the more traditional routes, economy. She also added that many for similar reasons. He said “It can be hard to react companies also believed in the company has invested quickly, but it is possible the value of work experience heavily in all forms of training if the needs of industry as a means of plugging this and different learning and are clearly there. Plus, we gap. All of the representatives development paths for can offer bespoke training from industry at the event this reason and would be to companies which can agreed that they believed interested in partnering with fulfil specific needs and this was a good way of colleges where appropriate. requirements,” she said. preparing young people for Thornton-Scott concluded She explained that after the workplace. Price noted by saying that it had a fact finding visit with that evidence shows very high been fascinating hearing businesses it is possible that retention rates of staff where the perspectives of local the college can work closely work experience has been businesses first hand and to map out a training plan completed in advance. that she looked forward to designed to perfectly fit the Asked for their views on further conversations in the needs of that company. This the value of apprenticeships future. “We are proactive and can involve any mixture of on and working directly with responsive, willing to help site or in college training and colleges to craft training plans wherever we can,” she said. People 33

When divorce involves business assets Divorce can be a difficult time, and while many presume correctly that the main concern is children, on many occasions, there are other Swansea Building Society at the Gower important issues such as Macmarathon 2018 business ownership. Aspects that need to be considered include: • Division of and protection of Building society The Divorce and Family assets Law Team at Peter Lynn walks for charity • Pensions • Tax issues team from recovering from • Provision for debt Sara continued: “For a limited company where Swansea treatment to get • Business Structures and business valuations husband and wife or civil Building involved. Sara Plant, Partner and partners are involved in the ASociety This year has seen divorce specialist at Peter business, having the positions has completed Swansea Building Lynn & Partners, commented: documented correctly allows the recent Gower Society extend “A business can be established not only for the business to be Macmarathon walk, its sponsorship in many different ways, and managed through successful with the Society agreement with divorce may have a direct times but also to deal with impact on its running and any future relationship being headline Macmillan until 2019. breakdown”. sponsors of this This commitment ownership during a marital breakdown.” What can be done to help? major fundraising by guarantees a While divorce can be Shareholder Agreements event for Macmillan minimum pledge of extremely emotional on a Stating who owns what and Cancer Support £12,000 per annum personal level and complex on how shares can be transferred since 2015. to Macmillan for a business level, the sooner on exit. The Swansea 2018 and 2019. an agreement can be reached Service Contracts Providing a mechanism to Building Society Alun Williams, regarding the business, the better it is for all concerned, deal with a director leaving team joined chief executive of voluntarily (or otherwise). approximately 1000 Swansea Building directly and indirectly. Ideally, parties agree on Partnership Agreements walkers to complete Society, said: “We Crucial to determining who the business and its assets owns what and precisely the 22-mile walk were delighted in a manner that is fair and what is contained within the from Rhossili to once again to be equitable for all parties. If partnership and what is not. Mumbles Cricket sponsoring and this is not an option, it is The Divorce and Family vital to seek the advice of a Club to raise money taking part in this Law team working with the law firm that can offer both for Macmillan popular fundraising Commercial Law team at Cancer Support. event. It’s great matrimonial and commercial Peter Lynn and Partners are Walkers also that we can put law services. arguably the largest in the By combining both areas had the option to something back into region and offer a successful of law, you can be sure your combination of experience complete a 14 mile the local community business interests are properly or 2.5 mile walk as the only building and resources when working considered. To this end, with business clients. around the Gower society or bank with transfer of shares, treatment When it comes to divorce peninsula. The 14- its headquarters in of debt and business assets involving a business, call mile option took West Wales. The and many other factors can the experts who combine walkers from Port walk is a fun social be evaluated in a manner that matrimonial and commercial Eynon to Mumbles event and it helps seeks to protect the business, law expertise by calling its staff and clients. 01792 45000 or email Cricket Club, and with fitness too, so Exit strategies and new the 2.5 mile journey I’m delighted that [email protected] to business structures may arrange a free initial meeting. took walkers from Swansea Building need to be considered, and if Caswell Bay to Society is the required, sources of finance Mumbles. The headline sponsor. can be identified to secure shorter walk is a We hope that we funds for any potential buy- recent addition to can add to the outs, mergers or re-structures the event, which money we raised should a partner need to be ‘bought out’. allows those last year.” 34 Pe ople

Port of Milford Haven backs time banking scheme

used within a network of local businesses that are signed up to the programme as time bank sponsors. The programme aims to have six time banks established that are volunteer-led and demonstrate sustainability. Lee Hind, time banking development officer at PAVS, said: “This is a fantastic programme for the area and we have worked closely with Timebanking UK to bring this practise into “Time banking Pembrokeshire. is an excellent This has worked way for very well in other areas of Wales he Port of Milford and abilities as people to and the UK, and Mount Estate Haven is backing a the types of exchange time we are excited to one-year pilot project activities that and skills.” see the positive Tthat aims to improve can be carried effect it will community engagement and out to earn have on the wellbeing in the town’s Mount volunteering community.” Estate. hours can After visiting the Mount The time banking initiative vary widely, for example Community Centre, is an exciting opportunity for DIY tasks, dog walking or stakeholder engagement and the area, having been made companionship. communications manager possible with funding from Time banking is a way of at the Port Anna Malloy, said the Port in collaboration encouraging people to give “We are pleased to have with the majority contributor their time to each other, using collaborated with other Public Health Wales and the time as currency. With every institutions in Wales to back Welsh Government Integrated hour spent volunteering, a this programme for our local Care Fund. time credit is earned. These community in the Mount The programme, being time credits can then be used Estate. Time banking is an co-ordinated by PAVS to access local, community- excellent way for people to (Pembrokeshire Association led opportunities such as exchange time and skills with of Voluntary Services), is events and training courses. each other for the benefit of open to people of all ages Alternatively, they can be all.” Port of Milford Haven appoints interim CEO hairman at the Port appointment comes following management change, it is of Milford Haven, the departure of Alec Don very much business as usual Chris Martin, has who had been in post since here at the Port. I look forward Cconfirmed that Andy 2010. Jones, who had been to building on the strong Jones has been appointed deputy chief executive since foundations Alec has made interim chief executive. The 2014, said: “Despite this for the future of our business.” People 35

Why you shouldn’t ignore PR in 2019 As Welsh businesses review their marketing strategies for the upcoming year, Effective Communication’s Katherine Kennedy shares a few reasons why PR should definitely be part of any marketing mix for 2019. Kellie Beirne Press Isn’t Dying; It’s Evolving, Bringing Digital Cardiff Capital Region Opportunities With traditional print appoints director figures at an all-time low, some businesses in Wales ellie Beirne, as the other four mistakenly feel PR has deputy boards which become outdated. chief comprise the CCR. However, these same executive These are the K publications are reporting of Monmouthshire Regional Transport record-high figures for Council, has been Authority, the people visiting their sites appointed director Economic Growth online – which is why PR is Katherine Kennedy for the Cardiff Partnership, the as important as ever. The Capital Region Business Council, reach of Media Wales, for successful PR campaign. (CCR) City Deal. and the Skills example, is now the biggest Beirne has Partnership. since the 1970s, and despite Take Your Content Further extensive Beirne said: “I feel readership for the Western Ultimately the role of experience honoured to have Mail dropping, Wales Online PR is to raise the profile delivering key the chance to lead gets 4.6 million people of your business, which strategies across the development visiting its website every means delivering the right Wales and has of the Cardiff month! messages across the right worked with Capital Region Subsequently, just like channels; both online and businesses in every City Deal. There the media industry, PR has offline. area of the Cardiff is real potential transformed and adapted Something we emphasise Capital Region. for prosperity for to the online era, ensuring to our clients is that by As the new all, but in today’s people read clients’ business using PR you can make director, Beirne fast-changing stories online and on the go. your messages go further. is responsible for world we need to For example, a press making a senior- show ambition and PR Is Smarter Than release can be turned into level contribution determination. You Think a blog or broken down towards developing “This is why PR no longer uses vague into a simple infographic, and ensuring we will continue figures and metrics to giving you different ways the delivery of to build on the measure success. Instead, of communicating your the programme strengths of all ten like other industries we work message. spanning 20 local authorities to in the age of analytics. By sharing content in years. She is also lay the foundations Every click on your social a whole host of ways, helping to identify for investment for media posts can be tracked, including in publications, opportunities to both current and so you can see what your on websites, through social promote the needs future generations, followers really engage media, or directly using and potential of the not solely focussing with and look for. We can email, PR ensures your CCR. on growth but analyse the impact of email business delivers consistent Beirne is working also re-balancing newsletters and marketing. messaging to drive your We can listen to online brand’s reputation forward. closely with the our economy to communities and hear what In 2019 make sure your Regional Cabinet be sustainable, is being said about our business is being seen and comprising the resilient and able to business. And, ultimately your news heard by keeping leaders of the 10 embrace and shape we can measure the spikes PR a top priority in your local authority what the future will in website traffic after a marketing mix. partners, as well bring.” 36 Pe ople Mines Rescue Service – then and now

“The he Mines Rescue Opened by King George V The MRS Service has reinvention and Queen Mary in 1912, the Training site has undergone many and Rescue successfully comes after a building reinvented itself changes over the years but as it looks T lots the original features as a company offering long and proud today and shown in the photographs (right) how unique rescue services and it used to a comprehensive range of tradition.” from back then are still look accredited health and safety present today. training including work at Part of the National height, first aid and confined those who come on our Coal Board, later British space training. courses, so we make the Coal Corporation until Now known as MRS theory come alive.” its privatisation in 1996, Training & Rescue, the The reinvention comes the team from Dins have company also boasts, at its after a long and proud attended many emergency Dinas site, training galleries tradition. For over 100 years, calls to coal mines over the designed recreate the Mines Rescue Service, has years, including the Aberfan conditions of confined space developed specialist skills, disaster in 1966 and more working and emergencies. experience and knowledge recently, the disaster at The tunnels can be filled gained from working in Gleision colliery which led to with smoke, the temperature difficult and potentially the colliery’s closure in 2011. can be raised and the dangerous environments, Given the gradual decline layout altered to replicate to effect the rescue and of the coal mines over many conditions in a real work escape of mine workers from years, culminating in the situation. underground. closure of the last deep Kevin Griffiths, operations Established at the turn of coal mine in Yorkshire in manager who has 40 years the 20th century to respond December 2015, MRS has mining experience, 30 of to emergencies from the now been able to expand and them as full time Mines UK mining industry, there diversify to meet the needs Rescue, said: “We are able has been a rescue station of today’s health and safety to share real life stories with in Dinas for over 100 years. market. Advertorial 37

First FairPlay Business Network the UK average of 18%. The number of women applying Welsh gender pay gap has and working at the company reduced at a higher rate than as a result. the rest of the UK over the The event also recognised past year. several businesses who have Chwarae Teg works with recently completed the Agile Welsh businesses to take Nation2 programme. These the lead on gender equality included Control 2K Training, through its Agile Nation2 Bridgend, and Blue Water Business Programme, funded Recruitment, Nantgarw. Both by the European Social Fund organisations were awarded through Welsh Government. the ‘Leading’ Agile Nation2 hwarae Teg brought The event gave guests a Fairplay Employer award. Control 2k the local business taster of the specialist advice The FairPlay Business award community together and support on offer from the Network will be holding Cfor its inaugural programme. further events around Wales FairPlay Business Network Guest speaker Ryan in 2019, plus introductory event at the Virgin Money Cullen, People Success Lead webinars on key topics. Lounge, Cardiff, last month. at DevOpsGroup, shared The next webinar on The new network aims to insights into how the hugely Thursday 13th December support Welsh businesses on successful Cardiff-based at 2pm will take a look at gender equality issues. IT business identified and overcoming barriers to Latest figures show the addressed unconscious bias flexible working. Register 2018 gender pay gap in Wales in their recruitment practices for this free webinar at www. is 13.5%, a lower gap than - with dramatic effects on the cteg.org.uk/webinars BECOME A FAIRPLAY EMPLOYER The Agile Nation2 Business Programme, delivered by Chwarae Teg, is funded by the European Social Fund through the Welsh Government. We work with businesses to improve performance through effective recruitment, retention and the development of a diverse workforce.

Mae Rhaglen Fusnes Cenedl Hyblyg2, a ddarperir gan Chwarae Teg, yn cael ei chyllido’n llawn gan Gronfa Gymdeithasol Ewrop a Llywodraeth Cymru. Rydym yn gweithio gyda busnesau i wella perfformiad AGILE drwy recriwtio effeithiol, cadw staff a NATION2 datblygu gweithlu amrywiol. Business Programme 0300 365 0445 www.agilenation2.org.uk/contact-us Rhaglen Fusnes 38 Ev ent testimonial

A letter to the Chamber Rugby and chamber leads to quality standard “ accepted an opportunity the whole process as a critical to attend an event held by friend. South Wales Chamber of We have just achieved ICommerce in 2017 at the certification for our second Cardiff Blues: it sounded too year of the journey with further good to be true - beer, rugby, development and a widening The great skate is here! food and oh networking on a of the scope to cover our Friday evening in Cardiff… externally accredited training Enjoy a wonderful winter adventure What has occurred as a portfolio as the immediate filled with more magic and sparkle result of the meeting has been next step. I also pointed Alun than ever. The Celtic Manor Resort’s what I can only describe as a in the direction of two other sensational new festive event, The journey for Resource Staffing. organisations and through the Great Skate, will entertain and From this single event as an enchant all ages from 23rd November same process, (one excelling to 6th January. organisation we have improved this year as an award winning Get your whole team into the our operation and compliance fast growing business) he festive spirit with a fun Christmas to achieve certification against assisted them also to achieve night out, joining the party after dark ISO9001: 2015, in 2017 with certification against ISO9001: as our rooftop winter wonderland only a handful of issues 2015. comes alive with music, lights and needing to be addressed; these Working to a quality the irresistible aroma of sizzling hot subsequently management goodies. being resolved standard does Skate like no-one’s watching, sip with Alun Wallace make you look a tipple, smile and laugh! Whatever as part of the “Many at how you the weather, you will be able to internal review operate and enjoy festive skating undercover process. thanks to the not just at the on our sparkling ice rink sponsored The catalyst outcomes. It is by Castell Howell, then warm up in this journey South Wales a great learning with a glass of spiced mulled wine, was another Chamber of curve which can Christmas cocktails or hot chocolate attendee: Alun influence staff at the bar and a sizzling hot snack Wallace of ADW Commerce behaviour and from our fabulous Bratwurst Grill. Consulting. As we for the management Enjoy festive music and a magical consumed a fish interventions atmosphere as you tuck into an and chip supper opportunity.” in a controlled array of traditional Christmas market we chatted. manner. favourites including delicious German Not only was I Many thanks to Bratwurst sausages freshly cooked won over by his the South Wales on an open grill, as well as tasty beef no nonsense Chamber of Commerce for burgers and more. approach but also his the opportunity and thanks to With its Christmassy atmosphere knowledge levels. Alun for his initial and ongoing and glittering surroundings, The Great I had been considering the assistance. Thanks also to all Skate is the perfect place to meet up ISO standards approach but my staff for engaging on the with friends and colleagues for festive felt inhibited on picking up journey and there’s more to drinks at the J2O bar and a fun night the telephone to a company come! out in the run-up to Christmas. providing that service due to So next time someone my dread of the bureaucracy says it’s a networking event Group Skating Offer and costs incurred in this area perhaps it may just cut down Book a one hour exclusive use skating previously experienced. on your development and event up to 130 people from only £5 However, through Alun’s management dithering time to per person*, or enjoy our Great Skate guidance this was not the get to competent practicing Sizzler skating package including case. He explained the people across a multitude of choice of drink and hot snack from most recent changes and disciplines. only £14 per person! minimum requirements Just for those worrying the Book now at celtic- for documentation being Blues won that night as well as manor.com or call proportionate to the level of us!” 01633 410318 risk. I was back on the trail. An agreement was then struck Steven John Skivens, Terms and conditions apply – see website for details. Bookings are subject to availability. *Exclusive use total cost following a separate meeting managing director, Resource from £650 per session. and Alun guided me through Staffing Chamber Events 39

Events by the Mid-Wales Chamber of Commerce

It has been an eventful few months for the Mid-Wales Chamber of Commerce for events. Here are some highlights.

Mid Wales Growth Deal Mid Wales Relationship Manager, Ceri Stephens, along with Chamber HR Update event members from Members in Mid Wales attended a HR Update event Mid Wales in Newtown, where Helen Spencer, HR Partner at recently met with Montgomeryshire Whittingham, Riddell went through some key guidance Assembly Member Russell George on Enabling Great Performance and Anne Smith, who was chairing a meeting at Partner at Harrisons Solicitors covered the latest NPTC in Newtown at which local legislation changes and best practice. business leaders and representatives were invited to meet with the Parliamentary Under Secretary for Wales, Lord Nick Bourne, to discuss ideas on how a potential Mid Wales Growth Deal could work in practice, providing important local input into ongoing discussions.

Mid Wales Business Networking Event The latest Mid Wales Business Networking Event held in conjunction with Business Wales and Mid Wales manufacturing Group was again well supported, guests were treated to talks by Tricia Evans from Compact Orbital Gears, which specializes in gearbox and test rigs, looking at some of the challenges of SMEs particularly in recruitment and how to manage the maze of information when seeking help. Becky Lloyd, from Charlies Stores, also discussed on how the company has managed growth of seven stores making up the Charlies Stores Group with branches located around the Mid Wales and Borders countryside in Newtown, Aberystwyth, Carmarthen, Shrewsbury, Queensferry and the flagship store Coed Y Dinas in Welshpool. The Welsh, independent, family-run retailer has been operating for nearly 30 years. 40 C hamber Events

Past Events

20th September – HMT Engagement Discussion FCA Model Hosted by: Associated British Ports Internationally trading members were invited to a roundtable discussion with HMT Customs Unit to discuss the proposed new Facilitated Customs Arrangement (FCA). The FCA is designed to provide the most frictionless trade possible in goods between the UK and the EU, while allowing the UK to forge new trade relationships with partners around the world. The final configuration of the model is obviously subject to ongoing discussions with the EU.

1st October – Qatar Airways – Aircraft Tour Hosted by: Cardiff Airport & Qatar Airways A small group of members were invited for an exclusive tour of the Dreamliner aircraft which provides complete luxury travel for their business class passengers. Qatar now fly from Cardiff Airport to Doha connecting Cardiff with more than 150 destinations around the world. There is also a newly built guest lounge for travellers to utilise before their flight.

2nd October – Exiting in Style – Succession Planning with Wales Co- operative Centre Venue: Plas Hyfryd, Narberth In partnership with: Wales Co-operative Centre Guest speaker William McNamara CEO from Bluestone National Park Resorts, spoke to attendees about how he built up the business, the challenges he has faced and above all the importance of keeping his employees happy and engaged through part employee ownership.

15th October – DIT Roundtable on Trade Policy Venue: Cardiff & Vale College In partnership with DIT and Cardiff & Vale College In July, the Department for International Trade (DIT) launched four consultations to inform the UK’s future trade relationship and potential negotiations with Australia, New Zealand, the Trans-Pacific Partnership (CPTPP) and the United States. In partnership with DIT we hosted a regional stakeholder event to discuss the consultations, and the UK’s current and future trade relationships with the countries on which they are consulting. The event was chaired by the Minister for Trade Policy, George Hollingbery MP, and included presentations from senior DIT officials. Chamber Events 41

Future Events December Christmas Networking - The Foresters, Chepstow Road, Llandevaud th Opportunity to meet other members and find out how you can make the most of your 5 Chamber membership while enjoying a mince pie! Time: 11.30am – 1pm Cost: FREE to attend but registration is essential

Mid Wales Christmas Lunch – Elephant & Castle, Newtown th Sponsored by: Harrisons Solicitors 5 Join us for a three-course festive lunch where we will be joined by local hero Gary Mitchell. Gary took part in the rescue of the 12 boys and their football coach after exploring caves in Thailand’s Chiang Rai province. Time: 12pm – 2.30pm Cost: £29 + vat members, £35 + vat non-members

Chamber Christmas @ Treetop Adventure Golf th Venue: Treetop Adventure Golf, St David’s Centre, Cardiff 13 Join us for an informal afternoon of festive networking while enjoying a game of adventure golf! Perfect way to start the festive season! Cost: £20 + vat members, £25 + vat non-members February 21st February – Welsh Business Awards 2018 st Venue: City Hall Cardiff 21 Join us for a glittering evening of celebrations as we present winning Welsh businesses with our Welsh Business Awards 2018! The event will be hosted by Gethin Jones. Cost: £85 + vat per person (tickets on sale in January) Circular Economy Club launched in Swansea economy. Generations (Wales) Act 2015 EFT Consult, a specialist is the first act of its type in in building services design the world that puts the well- consultancy and the being of people, resources implementation of the and the planet at the heart of principles of the circular policy, key-decision-making economy, officially launched and shared resource-values. the Circular Economy Club in As part of the event, Swansea on 14th November attendees were shown a 2018 with the support of number of inspiring short 4theRegion - a new regional films curated by the Ellen engagement project for South MacArthur Foundation, and West Wales. discussed the progress the Held at the new region is making towards Construction Wales implementing a circular Innovation Centre at the economy strategy for future Adrian round 25 Matthews University of Wales Trinity generations to benefit from professionals and Zoe Saint David Waterfront now and in the future. gathered for Wales’ Antrobus Campus in SA1, the The Circular Economy is first global online A event brought together an alternative to the current festival last week dedicated professionals and businesses linear model of take, make, to bringing together the interested in sustainability, the waste. It is designed to circular economy community bio-based economy, the built help organisations be more from across South West environment, valorisation of prudent with their use of Wales. The event helped waste, and the Well-being of resources – to reuse, recycle, organisations understand the Future Generations (Wales) regenerate, and care for theory and application behind Act 2015. the well-being of people, the concept of the circular The Well-being of Future resources and the planet. 42 Ne w Members

New members Joining the Chamber is one of the best investments you can make for your business, let us help you access a whole host of support services that will enhance your business strategy.

BizSpace Ltd HJ Weir Engineering Co Ltd Smart Solutions Sharon Williams Ross Weir Nathan Bowles [email protected] [email protected] [email protected] 02920 491799 01291 622036 01633 415600 Douglas Hughes Architects Kwan Yick (UK) Limited The Angel Hotel Ltd Daniel Wo Kim Pedlar Doug Hughes [email protected] salesmgr@angelhotelcardiffcity. 01633 280280 doug.hughes@hughesarchitects. co.uk 02920 649200 co.uk Makefast Ltd 01686 610311 Michael Mills The Maltings [email protected] Chris James Dragon Executive 01686 611480 [email protected] Management Ltd 02920 793434 Geoff Hancock Monkey Puzzler Business [email protected] Solutions Limited t/a The Trinsic Ltd 07768 468955 Business Doctors Haylie Couchman Graham Morgan [email protected] Eurosource Ltd [email protected] 01489 850000 Karen Tovey 0845 1631484 [email protected] Vermilion Digital Marketing Ltd 01443 828180 QuadConsult Limited Graham Loveluck-Edwards Chris Usher [email protected] Freeman Surveying Ltd [email protected] 02920 607607 Adam Freeman 02920 779644 Welsh Automotive Forum [email protected] Renold Couplings Tim Williams 07510 090633 Janine Smith tim.williams@ Going Green for a Living [email protected] welshautomotiveforum.co.uk Community Land Trust t/a 02920 792737 01656 658855 Open Newtown St David’s Hospice Care Welsh Ballet Adam Kennerley Skye Lewis Jennifer Isaacs [email protected] skye.lewis@stdavidshospicecare. [email protected] 07791 122491 org 01633 892927 Chamber Events 43

EVENTS 2019

‘THE DNA OF WELSH WOMEN IN BUSINESS’

CELTIC MANOR RESORT NEWPORT Thursday 7th February 11am - 3pm Tickets: £38 + vat Members £48 + vat Non Members

11.00 – 11.30 – Tea, coffee and networking 11.30 – 12.30 – What does a business woman need to be a Welsh woman in business? 12.30 – 13.15 – Lunch and facilitated discussion 13.15 – 14.00 – Feedback from discussions and next steps 14.00 – 14.30 – Closing remarks 14.30 – 15.00 – Optional further networking

Contact Rebecca Davies T: 01633 242746

What does a business woman need to be a Event Partners Welsh woman in business? Join us at this interactive session to discuss this question. Attendees will get the opportunity to voice their opinions in a facilitated session and this will feed into policy conversations post event. This event is not just for women, as it is just as important for men to be involved in this discussion.

www.southwaleschamber.co.uk Perfect Partnership Programme

Designed to give companies of all sizes the opportunity to become part of Celtic Manor’s future and to use our award-winning facilities to entertain clients, reward and incentivise staff, and to network with other like-minded businesses.

- Packages can be tailored to meet your company’s unique requirements

- Brand awareness at high profi le events including Polo at the Manor and The Celebrity Cup

- Exclusive Celtic Manor benefi ts including complimentary event tickets and hospitality

- Brand exposure to over 69,000 Twitter followers, 19,500 Instagram followers and 59,000 Facebook fans

- Unique year-round resort benefi ts including complimentary rooms, spa and golf plus discounts for your employees

- Exclusive Privilege card and complimentary car parking for the company Director along TO JOIN US with special discounts on all Contact Gemma Smith, Sponsorship & Hospitality Manager meetings and events within the Celtic Manor Collection. T: 01633 410487 M: 07899 913 908 E: [email protected]