Facts, Figures & Opinions
BSA Yearbook 2017/18 …mitigating mortgage security risk…
Specialist property valuati on advice, carefully sourced, managed, monitored, checked and delivered… Valuati on Risk Management www.AppraisersUK.com [email protected] …mitigating The Building Societies Association (BSA) is the voice Contents of building societies in the UK. We also represent four mortgage credit unions. Our objective is to push for the best outcomes for our Introduction members across the plethora of new and changing • Welcome from Robin Fieth, Chief Executive of 3 security regulation and legislation in the UK and the EU. To do this Building Societies Association we work with the UK Government, the EU Commission, Council and Parliament and regulators, especially the risk… Prudential Regulation Authority and Financial Conduct Editorial Authority. In Europe we are a member of the European Association of Co-operative Banks. • Supporting housing that is affordable, 6 community-led and ecological We also speak out on relevant issues and provide technical information to our members. Our economists • Skipton, Building a better society 8 and specialist policy teams have expertise covering mortgages and housing, savings, financial policy, and • Mortgages for people, not numbers 11 legal and compliance matters. • Coventry Building Society – a new perspective 13 Email: [email protected] • The development of The Nottingham’s Web: www.bsa.org.uk 15 “all under one roof” advice and service Follow us on Twitter: @BSABuildingSocs member proposition
ISBN 978-1-869839-40-6 • Building Society, Nationwide 19 • Women in Finance: Key to mutuality? BSA yearbook (Print) ISSN 2044-7116 21 BSA yearbook (Online) ISSN 2057-0333 • Spreading the benefits of Corporate 23 Social Responsibility The views expressed in this magazine are not necessarily those of The Building Societies Association (BSA). This • Council & BSA Team 27 publication (or any part thereof) may not be reproduced, transmitted or stored in print or electronic format • Regional Associations 28 (including, but not limited to, any online service, any database or any part of the internet), or in any other format in any media whatsoever, without the prior BSA Member’s Directory written permission of the publisher. • Alphabetical listing of all BSA members including 30 Although every effort is made to ensure the accuracy contact details and summary financial position of information contained in the magazine, neither the BSA nor the publisher can accept responsibility for any • BSA Associates 79 omissions or inaccuracies it contains. • BSA Overseas Associates 93 Building Societies Association Yearbook is published on behalf of the BSA by Financial Statistics • Key statistics 96 • Building society operational information 98 Lansdowne Publishing Partnership Ltd, 11 School House, 2nd Avenue, Trafford Park Village, • Building society / mutuals mortgage lending, UK 99 Manchester M17 1DZ T: 0161 872 6667 • Mortgage balances outstanding 100 W: www.lansdownepublishing.com • Mortgage gross advances E: [email protected] 101 • Number of loans approved 102 Senior Sales Manager Shahzadi Khan • Building society shares and deposits 103 Specialist property valuati on T: 0161 872 6667 advice, carefully sourced, E: [email protected] • ISA inflows 104 Printed by Buxton Press • House prices, retail prices & earnings 105 managed, monitored, • House prices & sales 106 • Interest rates 107 Valuati on Risk Management checked and delivered… • Taxation 114 • Mergers & Name Changes 115 www.AppraisersUK.com [email protected] Accelerate your career in Mortgage Advice Our industry-leading mortgage advice quali cations will guide you throughout every stage of your career.
CeMAP® The industry benchmark quali ication for the mortgage sector, recognised nationally by employers and clients as a mark of 95% excellence and providing a practical approach to study. of our students would recommend CeMAP to a CeMAP® Diploma friend or colleague A higher level quali ication enabling mortgage advisers to set themselves apart from their peers and develop an enriched understanding of the broader inancial services environment and residential lending sector. Certi icate in Regulated Equity Release (CeRER®) 100,000 Develop an extensive understanding of the equity release students that have completed CeMAP environment and qualify to advise for one of the fastest growing industries with our Certi icate for established mortgage advisers.
Find out more and register at libf.ac.uk/mortgage-advice
CeMAP gave me a great “ insight into the inancial services industry and I now understand how money works. This also led to a successful promotion at work. ” Adam Cowburn Trainee Mortgage Adviser
LIBF A4 BSA Yearbook 2017.indd 1 22/09/2017 14:54 Robin Fieth Chief Executive Building Societies Association “Building societies saw the proportion of lending to borrowers with terms taking them Introduction beyond age 65 rise Welcome to the BSA Yearbook for 2017/18, containing to 38% during 2016. useful reference data about BSA members: all of the UK’s Already, all UK building 44 building societies and four of the country’s largest societies have reviewed credit unions. It is here where you will also find information their lending policies about our Associate members, who come from a range of and 34 will lend up to different sectors from the big four accountants, fintech, age 80 or beyond.” legal, surveyors and many more.
You will also find articles from our members. the mutual sector is strong and we need to build This year the Coventry details its innovative on that and hold true to our values”. perspective on savings. The Ecology Building Society shares its community-led approach The BSA commissioned some research – released to housing. Glasgow Credit Union talks in November 2017 – on culture in the mutual about spreading the benefits of Corporate sector. The paper investigates the extent to which Social Responsibility and Nationwide explores customer-ownership is embedded in building its social purpose. societies’ cultures, and therefore whether it has an effect on employee behaviour, surveying over Leeds Building Society debates gender and its 2,300 employees across the sector. Striking figures approach to Women in Finance. Ipswich Building from the research showed that, according to their Society shares how its mortgage lending policy is employees, customers of building societies get helping consumers who find themselves ‘Mortgage 37% of the benefit created by a building society Misfits’ and the Nottingham uncovers its approach (versus bank employees, who said that their to delivering ‘all under one roof’ advice. customers get just 13% of the benefit created by plcs). Similarly, employees at building societies Just from this range of editorial there is evidently said that local communities get 12% of the benefit a lot going on in our sector. These articles only created by building societies, whereas plc begin to scratch the surface of wealth of policy employees estimated that local communities got innovation that is happening. What is quite special just 3% of the benefit created by plcs. about the mutual sector – and perhaps unique in the financial services world – is the willingness to The BSA and building societies are focusing share non-competitive information and knowledge in particular on three development areas, with one another. This approach to collaboration all consumer related: reminds me of a quote from George Bernard Shaw, Older borrowers – the UK has an ageing Irish playwright and critic. He said: population. Research commissioned by the BSA from the UK International Longevity Centre “If you have an apple and I have an apple and we (UK-ILC) and published in May 2017 showed that exchange these apples, then you and I will still each the need for people to borrow for longer and later have one apple. But if you have an idea and I have an in life is growing. Already there are clear signs that idea and we exchange these ideas, then each of us the traditional homebuyer journey – buy in your will have two ideas.” 20s; trade up in your 30s and 40s; pay off debt in your 50s and 60s and retire mortgage free is This simple yet powerful approach is at work in changing. Building societies saw the proportion of the building society sector. It is evident in the lending to borrowers with terms taking them recent establishment of a Collaboration working beyond age 65 rise to 38% during 2016. Already, group, which enables representatives from the all UK building societies have reviewed their UK’s building societies to think about certain areas, lending policies and 34 will lend up to age 80 or like employee education or exploring Fintech beyond. The risks of lending to older borrowers solutions where they can effectively and legally are different but must be grappled with, as this work together. This is a typical example of the societal change is unstoppable. approach of our very practical sector. I was particularly struck by a recent article from Helping to solve the housing crisis – This work Principality Building Society’s new CEO, goes well beyond our traditional role of mortgage Steve Hughes, who explains how in his first lending, which already sees societies lend to 100 days, he “locked the door from the outside” consumers with more complex needs, from zero and “learned to walk the talk” by visiting each and hours contracts and self-employment through to every Principality branch hearing from staff and self-builders and shared ownership. The bottom members. He learned a lot about where to focus line is that we will never solve the housing crisis his attention, and found in particular that “trust in until demand and supply are in better balance.
www.bsa.org.uk 3 “If you have an apple and I have an apple and we exchange these apples, then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas.” This simple yet powerful approach is at work in the building society sector.
Modern methods of construction in the Netherlands
That means building more homes to buy and disclosed, for example specific arrangements to homes to rent. With challenges over skills and people who share joint products. materials in the building industry, greater use of modern methods of construction – off-site – Positive sentiment about mutuality plus could be a part of the solution. We are working industry-leading policy development are just across the wider industry to make sure that two of the reasons why the number of building lenders can play their part in this nascent sector. society members is on the rise – now more We can learn much from countries like the than 23 million and the largest membership Netherlands where these forms of construction network in the UK. Others are the fact that have been in use since the 1970s. building societies deliver around one in every three new mortgages and the ethos of being a Vulnerability – and supporting vulnerable forward-looking force for good in financial customers – is becoming an increasingly important services. In a world where things change at a responsibility for financial services. As technology dizzying pace, people are reassured by our ethos “In a world where advances people are becoming more independent of member first, for people, not shareholders. and self-contained. Many no longer know their things change at a neighbours; fewer still would borrow a cup of sugar dizzying pace, people from them let alone spot signs of vulnerability. To this end – and just one way in which the sector is are reassured by addressing vulnerability – the BSA worked with the British Bankers Association (now UK Finance) and our ethos of member other key organisations to develop the ‘Addressing Financial Abuse Framework’. The framework first, for people, outlines how to support customers who may be in not shareholders.” an abusive relationship. The framework highlights the importance of encouraging disclosure and validating it, as well as how to deal with abuse when
4 www.bsa.org.uk
Ian Rigarlsford External Affairs Manager Ecology Building Society
Supporting housing that is affordable, community-led and ecological A community-led approach to housing ensures that local people play a leading and lasting role in addressing local housing issues, creating genuinely affordable homes and strong communities.
So it’s not surprising that Ecology Building Society, supplemented by shared facilities, encourage the which is dedicated to improving the environment efficient use of resources and low impact living. by supporting ecological building practices and Long before the recent media interest in cohousing, sustainable communities, has been a long standing driven by the development of cohousing projects supporter of community-led housing. focused on ‘like-minded’ groups such as older women retirees, Ecology supported cohousing We see social housing provision, an increase in schemes such as Lancaster Cohousing. affordable homes and the development of new vibrant housing communities as key parts of a Lancaster Cohousing development is a multi-award Ian Rigarlsford, External Affairs Manager, more sustainable housing mix. We want more winning eco cohousing community which includes Ecology Building Society people to be able to buy, rent or share high quality, 35 homes built to the Passivhaus energy efficiency energy efficient housing in their local area. standard, a communal kitchen and meeting space, workshops and shared outdoor space. Ecology specialises in providing mortgages for a range of different tenures and types of More recently Ecology pioneered an innovative “We see social housing occupation such as housing co-operatives, solution to provide mortgages for homes that will provision, an increase housing associations, community land trusts be permanently affordable in London. (CLTs), cohousing, and community self-builders. in affordable homes St. Clements in Tower Hamlets, London is a former We take a balanced view of the social and Victorian workhouse housing development which and the development ecological merits of each case when considering is providing 252 new homes including 23 affordable support for community-led housing proposals homes for the London Community Land Trust. of new vibrant which includes lending on properties that would housing communities have been turned down by other lenders such Community Land Trusts (CLTs) are a form of as rescuing empty homes, converting derelict community-led housing, set up and run by as key parts of a properties or ecological new builds with innovative ordinary people to develop and manage homes or traditional construction methods and materials. as well as other community assets. CLTs act as more sustainable long-term stewards of housing, ensuring that housing mix.” While it may not suit everyone, community-led it remains genuinely affordable, based on what projects such as cohousing which are a type of people actually earn in their area, not just for now intentional community composed of private homes but for every future occupier.
Lancaster Cohousing
6 www.bsa.org.uk “The homes mean that the CLT residents can afford to stay in the local area, helping to maintain local communities.”
Lancaster Cohousing residents in the communal room
The construction of London CLT homes followed a rather than with the open market, ensuring the long grassroots campaign led by charity Citizens homes stay affordable. UK. The homes are being sold to local residents who have a long standing connection to Tower Hamlets The London CLT scheme challenged the traditional and who meet certain minimum and maximum mortgage market reliance on open market value household income criteria at a price linked to local for underwriting and required the development earnings at around half their open market value. of a bespoke solution which takes account of the homes’ permanent affordability so that Ecology The homes mean that the CLT residents can could provide mortgages for the CLT residents. afford to stay in the local area, helping to maintain local communities. Ecology is currently working with a number of CLT’s across the UK to replicate this approach If the CLT homeowners move, they have to reapply more widely. In time we hope that this radical the same formula when they sell. This means prices approach to mortgage provision will become St Clements will rise with average incomes across the borough business as usual.
Citizens UK campaign outside St Clements in 2009
Source: National Community Land Trust Network One of the blocks under construction at St Clements www.bsa.org.uk 7 Kris Brewster Head of Products Skipton Building Society
Skipton, Building a better society Having a charity partner is about much more than raising money. It’s about partnering with a cause that our people, our members and our wider communities believe in. It’s about understanding how we can add value, how we really make a difference and how we work together to achieve more than we can alone.
Towards the end of last year Skipton colleagues voted overwhelmingly to support the Alzheimer’s Society and Alzheimer Scotland. They became our Head of Products, Kris Brewster chosen charities for the next three years, and since then we’ve been busy doing what we can to make a difference – for them, for our members, and for We’ve challenged ourselves when considering our own people. the needs of people affected by dementia “98% of our branch when we develop new products and services. As well as helping raise vital funds to help the fight We’ve reviewed the way we develop our processes against dementia we’ve learned much more than colleagues have when making changes to the way we do things. we thought we knew about this awful disease. This includes how we make changes to our We’ve been able to see first-hand the devastating become dementia systems, designing our premises and physical impact it has on family life. And we’ve been able friends – with each environments as well as thinking about how we to understand how a simple trip to pay some communicate with customers digitally, through money in to a savings account can turn in to a making a personal marketing and letters. We hope in doing this, our distressing and frightening experience for people more vulnerable customers, and specifically those living with dementia. commitment that will living with dementia, are always front of mind. help make a difference This has inspired everyone at Skipton to Fundraising clearly is a key weapon in helping fight work together to become a dementia friendly to people living with dementia. And of course we’re doing all sorts of organisation. weird and wonderful things to raise money for this the disease and their incredibly worthwhile cause. Our most recent At the time of writing this, less than six months families too.” activity saw us host for the first time a giant into our partnership, 98% of our branch colleagues charity ball. We raised a staggering £46,000 on have become dementia friends – with each making the night, and – thanks to some incredible and a personal commitment that will help make a inspirational guest speakers – have even more difference to people living with the disease and drive and determination to do even more. their families too. Becoming a dementia friend means we’ve all attended a dedicated session that As a mutual, Skipton’s vision is to help build a provides support and insight when helping better society. We’ve been doing this for over customers and their families who are living with 164 years, bringing people together so they can dementia. It also means we can be better setup to save for the future and buy their own homes. serve the needs of our members at a difficult and But building a better society means more than emotional time when they might need us the most. just this, it also encapsulates the role we play in making society a better place, playing an active But we’ve not stopped there. Developing strong role in our communities and helping to tackle the relationships with Alzheimer’s Society and challenges that our members face. The Alzheimer’s Alzheimer Scotland has meant we’ve been able to Society vision is simply to have a world without work together to run face to face events both for dementia. We believe this is a goal that we can colleagues and for customers in our branches. play a little part in helping make happen.
8 www.bsa.org.uk PERFECT TITLE FOR TARGETING DILIGENCE
0844 800 1043 [email protected] www.titlesolv.com
Titlesolv is the trading name of London & European Title Insurance Services Ltd authorised and regulated by the Financial Conduct Authority
3284TLV_Targeting_Diligence_A4_Advert_V1_140916.indd 1 14/09/2016 14:41 Working together to improve efficiency and tackle fraud
Digitisation further secures the monetary chain and drives increased security, speed and visibility to help protect against ever increasingly sophisticated threats. Such progress reduces the risk of intervention and also has the positive consequence of reducing turnaround timescales. Adapting to technological developments also gains favour for societies among their members both new and old and enables access to services via mobile technology. Over 50% of internet users now access the web mainly by phone or tablet.
Established for over 25 years, LMS have
vast“ experience of delivering efficiencies within societies that provide“ benefits to both
Building Society law firm panels are a vital component of process and risk profile. their ability to operate effectively in the mortgage market. The resource and effort required to fully check and vet firms Established for over 25 years, LMS have vast experience of as well as the need to undertake ongoing monitoring and delivering efficiencies within societies that provide benefits to track and process individual transactions is increasingly both process and risk profile. LMS Panel Link® is an example significant. of a service that creates an economy of scale for societies whilst reducing risk and allowing each to maintain autonomy Societies face a host of challenges to manage their law firm over their law firm panel. It allows the society to lean on the panels and to retain strong oversight of the firms they choose experience of a team that specialises in understanding the law to work with. Activities can typically include sourcing and firm market and in assessing and monitoring law firms and managing individual law firm applications, renewals and the transactions to ensure they meet the lenders requirement. processing and monitoring of each individual case. These activities can prove time consuming when available resource LMS Panel Link® assists in securing the monetary chain is at a premium. through electronic distribution of mortgage offers, transmission of the COT electronically and monitoring post Protecting against fraudulent activity completion activity. It facilitates information and document flow between lender, consumer and law firm. Managing Fraudulent activity in property transactions will always transactional panels online and in one place also allows legal carry a real threat and have disastrous consequences for professionals and society staff to better communicate with the consumer, the society and the industry’s reputation each other to smooth the facilitation of the conveyancing as a whole. It is fundamental that robust processes are in process whilst assisting collaboration when dealing with place to ensure such risks are mitigated through precaution risk issues. and control. LMS continues to work with a growing number of Building Societies and is proud to be an associate member of the BSA. Fraudulent activity in property “ We have dialogue both with clients and non-clients aimed at transactions will always carry a real improving process, reducing the risk of fraud risk and working
threat and have disastrous consequences collaboratively to improve the conveyancing landscape. for the consumer, society and the “ industry’s reputation as a whole.
Find out how we can help you respond to current demands and risks in the market, visit www.lms.com or contact Paul Davies, Business Development Director at [email protected]
BSA_Yearbook_A4_3mm bleed_Aug 17.indd 1 16/08/2017 13:05:28 Richard Norrington Chief Executive Officer Working together to improve Ipswich Building Society efficiency and tackle fraud
Digitisation further secures the monetary chain and drives increased security, speed and visibility to help protect against Mortgages for people, not numbers ever increasingly sophisticated threats. Such progress reduces the risk of intervention and also has the positive consequence How people buy a home or access the mortgage of reducing turnaround timescales. Adapting to technological Richard Norrington, Chief market has considerably changed in recent years, developments also gains favour for societies among their Executive Officer, tells us enforced both by regulation and social circumstance. members both new and old and enables access to services via We know first time buyers are getting on the mobile technology. Over 50% of internet users now access the about the approach to property ladder at an average age of 30 years old, web mainly by phone or tablet. mortgage lending at the which has remained the case for a number of years, but we also know that lifestyles are no longer ‘one Ipswich Building Society and size fits all’ and 9-5 employment is on the decrease.
Established for over 25 years, LMS have explains how they are helping
“ Despite evolving borrower circumstances, the vast experience of delivering efficiencies so-called Mortgage Misfits. way we underwrite mortgages remains the same. “ We, along with many other societies, underwrite within societies that provide benefits to both all applications manually; employing experienced Marcus Garvey, Civil Rights Activist, 1887-1940 individuals to look at each case on its merits and Building Society law firm panels are a vital component of process and risk profile. said “a people without the knowledge of their assess risk. Whilst MMR introduced affordability their ability to operate effectively in the mortgage market. past history, origin and culture is like a tree checks we were already taking a keen eye on The resource and effort required to fully check and vet firms Established for over 25 years, LMS have vast experience of without roots”. weighing up income and expenditure. as well as the need to undertake ongoing monitoring and delivering efficiencies within societies that provide benefits to Building societies have a well documented history. Around the time of MMR we coined the term track and process individual transactions is increasingly both process and risk profile. LMS Panel Link® is an example We were founded in 1849 as the Ipswich and Mortgage Misfit: credit-worthy individuals who significant. of a service that creates an economy of scale for societies Suffolk Freehold Land Society to “improve the found themselves shut out of the mortgage whilst reducing risk and allowing each to maintain autonomy social position & promote the moral elevation of market. We, along with several others, campaigned Societies face a host of challenges to manage their law firm over their law firm panel. It allows the society to lean on the the unfranchised population of this country”. and helped those who didn’t suit the computer panels and to retain strong oversight of the firms they choose experience of a team that specialises in understanding the law Today, societal issues may have changed but we’re based assessments of many lenders, including the still very much aware of the need for people to self employed, older borrowers, those on zero hour to work with. Activities can typically include sourcing and firm market and in assessing and monitoring law firms and have an opportunity to own a home of their own. contracts and more. managing individual law firm applications, renewals and the transactions to ensure they meet the lenders requirement. processing and monitoring of each individual case. These Self Employed, Contractor or Freelancer activities can prove time consuming when available resource LMS Panel Link® assists in securing the monetary chain Latest ONS figures show 9 in every 50 working Chief Executive Officer, Richard Norrington is at a premium. through electronic distribution of mortgage offers, “We, along with people are self employed. Research we carried out with the Association of Independent Professionals transmission of the COT electronically and monitoring post many other societies, and the Self Employed (IPSE) found 38% of from October-December 2016 were on zero hours, Protecting against fraudulent activity completion activity. It facilitates information and document members were concerned there might be difficulty equating to 905,000 people. That’s a rise of 460% flow between lender, consumer and law firm. Managing underwrite all arranging a mortgage. Of these, 77% were worried in ten years. No longer seen as a short term Fraudulent activity in property transactions will always transactional panels online and in one place also allows legal applications manually; about having a limited choice of providers and option, of all people on a zero hours contract one professionals and society staff to better communicate with 17% thought they may need to return to salaried in three (34%) reported working on a full time carry a real threat and have disastrous consequences for employing experienced employment to get a mortgage approved. 61% of basis with almost half (46%) of all workers having the consumer, the society and the industry’s reputation each other to smooth the facilitation of the conveyancing self employed people believed many mortgage been with their employer for two years plus. as a whole. It is fundamental that robust processes are in process whilst assisting collaboration when dealing with individuals to look at providers don’t fully understand their business. place to ensure such risks are mitigated through precaution risk issues. Older Borrowers each case on its merits Zero Hours Contracts The BSA Lending into Retirement report found and control. LMS continues to work with a growing number of Building and assess risk.” There’s a growing number of people employed on around half of 25-34 year olds think they will need a zero hours contract, with the ONS Labour Force a mortgage that lasts into retirement. The UK has Societies and is proud to be an associate member of the BSA. Fraudulent activity in property Survey reporting 2.8% of people in employment 11.6 million people over the age of 65, and by “ We have dialogue both with clients and non-clients aimed at 2034 it is estimated that around a quarter of the transactions will always carry a real improving process, reducing the risk of fraud risk and working population will be 65 and over.
collaboratively to improve the conveyancing landscape. threat and have disastrous consequences Shared Ownership Case Study: Self Build “ The launch of the Selfbuild and Custom for the consumer, society and the A new home for Daisy Housebuilding Act made it easier for those industry’s reputation as a whole. Wayne and Joanna Newman were renting a home adapted for their five-year-old daughter interested in building their own home to find Daisy, who has severe cerebral palsy – but then the landlord had to sell. suitable land. Our research with the National Custom and Self Build Association (NaCSBA) ‘We had nowhere to go,’ says Wayne. ‘We couldn’t find a suitable house within ten miles, and found one in eight Brits will research how to Find out how we can help you respond to current demands and Daisy can’t travel that far to her school.’ Wayne wrote to his MP and Orwell Housing Association build their own home in the next 12 months, risks in the market, visit www.lms.com or contact Paul Davies, for help. Orwell said they would buy half of their existing home if the Newmans got a mortgage with 35-44 year olds the most interested (15%). for the other half. Orwell Housing Association suggested they talk to us about a mortgage for Business Development Director at [email protected] the other half. The Newmans’ household income consisted of a part-time job and benefits as Shared Ownership carers for their disabled daughter. Because we assess each case individually, we could see that A CML report in 2016 revealed this type of housing the Newmans could afford the mortgage they needed for their half of the property. accounts for 0.4% of housing stock in England, and 1.3% of all mortgages held (0.7% of total value).
www.bsa.org.uk 11
BSA_Yearbook_A4_3mm bleed_Aug 17.indd 1 16/08/2017 13:05:28 delivering to BSA members since 2006
innovative market leading origination solutions online account opening digital banking and eSavings
“Sandstone is not just a solution provider but a key strategic partner. Our 10 year journey with them has culminated in the delivery of what we perceive to be one of the most comprehensive and advanced digital banking platforms in the market.”
Gary Richardson, General Manager – IT, Cumberland Building Society
Colin F Rankin Head of New Business Development (UK) [email protected] | 0771-541-9570 | www.sandstone-tech.co.uk
BSA_YearBook.indd 6 11/09/2017 12:58 PM Andy Deeks Product, Marketing and Strategy Director Coventry Building Society
Coventry Building Society – a new perspective Savings are the foundation of a building society. And at Coventry Building Society we believe that people want simple, good value savings products from an organisation that is safe and secure – and one that they can trust to put them first.
“We’re utterly committed to making saving simple and open, and to giving existing and future members a new perspective.” delivering to BSA members since 2006 innovative market leading Product, Marketing and Strategy Director, Andy Deeks origination solutions The financial services industry, however, is websites to check out the best rates, so why demonstration of how bringing this new struggling with a reputation for complexity and not make it easier for them and put competitor perspective can make things simpler for savers. a record of being anything but trustworthy. information directly on our website? online account opening Our aim is to offer an alternative. The next thing we did was take a critical look at And, if at first they’d rather compare our products our small print. Terms and conditions are often We think that savings should be simple and open. by opening up a comparison website, let’s make very long, arguably overly-complicated and could digital banking and eSavings It should be easy for people to see what a savings that easier for them as well, by including links to give the impression they are designed to conceal account is for, to understand how it works, to be the best-known sites on our website too. rather than inform. But they should be useful. As we clear about what it pays and to compare it with wanted our general savings terms and conditions alternatives, so that they can be confident of But it’s not just about making it easier to to be different, we redesigned them, rewrote them opening the savings account that is right for them. compare us with the competition. We want and, in May, relaunched them to all our savers. “Sandstone is not just a solution provider but a key strategic partner. people to understand the choices they’re making. But we would say this wouldn’t we? And we Some of our members tell us that they struggle The new document is shorter and simpler. Its clear Our 10 year journey with them has culminated in the delivery of what wouldn’t be alone with many financial services with financial jargon or acronyms like ‘APR’. layout and simple navigation have been recognised we perceive to be one of the most comprehensive and advanced digital organisations saying much the same. But whilst So now we make it clear exactly how much interest by consumer champion, Fairer Finance, who gave it they might be saying similar things, we are they could earn with our savings accounts by their ‘Clear & Simple’ mark – and we are proud to banking platforms in the market.” doing things very differently. allowing them to see this in pounds and pence as be the first savings provider to receive this. well as the traditional percentages. Gary Richardson, General Manager – IT, Cumberland Building Society Earlier this year we brought a new perspective However, these initiatives are only the beginning to our website. Our new website – launched in January this year – for us. We’re utterly committed to making saving featured all of these ‘firsts’, as well as a new simple and open, and to giving existing and future We thought we could do things more simply and look and feel and a straightforward layout that members a new perspective. In doing so, we aim make life a lot easier for our existing and future reflect our simple and open perspective. We think to put in place the foundations for the Society’s members. We know that savers use comparison it is a step in the right direction and a strong successful future.
Colin F Rankin Head of New Business Development (UK) [email protected] | 0771-541-9570 | www.sandstone-tech.co.uk www.bsa.org.uk 13
BSA_YearBook.indd 6 11/09/2017 12:58 PM
David Marlow Chief Executive Nottingham Building Society
The development of The Nottingham’s “all under one roof” advice and service member proposition
“Delivering advice, service and building long lasting relationships with members is central to our strategy.”
Chief Executive, David Marlow
Our vision states that we Over the past 5 years we at The Nottingham have provider in a way and at a time that suits them. been working hard on developing a proposition There is little doubt that if we are to be our reward our members for that we believe can best support our current members trusted partner, helping them navigate members and grow our membership too. We are the challenges of planning and preparing for their doing the right thing, to living longer and we will all need to take greater financial future we must be able to do it their way. plan, protect and save responsibility for planning our own financial The significant investment in digital technology future. Access to independent, quality face-to-face we are making marks the start of a new business for their futures, through advice from a source that members can trust has phase for us that will, over time, transform the delivering our all under never been more important. way we interact with our members. one roof advice and service The principle of our strategy is to give our members We will start by replacing our current e-savings and access to those services and whilst doing so, online mortgage broking platforms. Once completed offering. As an organisation reward them for thinking ahead, recognising their the new programme will give members high-quality we do this by being easy loyalty to and membership of The Nottingham. access to advice and services, however they In 2017, we have made three major announcements choose to interact with us. It could be by visiting to deal with, being known that support our strategy: a multi-million pound one of our branches for face-to-face advice by as a force for good in our investment in digital technology; the launch of using a digital format, or a combination of both. a reward scheme for members and a commitment heartland, with everything to expansion of our branch network. From next year, the first members to benefit from these digital enhancements will be our online delivered by enthusiastic Delivering advice and service savings account holders who will experience a and expert team members. in an omni-channel world faster and more efficient service. Another important Current and future customers will increasingly factor is that the development will bring enhanced expect to deal with their financial services data security and improved self-service options. www.bsa.org.uk 15 Virtually all of our mortgage business comes through brokers, so it is vital to our success that it is easy for them to do business with us. When the new portal is in place, brokers will have access to an improved, market-leading mortgage platform. A more modern and responsive system that will streamline processes to give faster turnaround times and enhanced data security. This is in addition to the excellent personal support brokers have come to expect from us. Once that phase is complete we will embark on digitising the remainder of our offering, working in partnership with Salesforce, the global leader in customer relationship management (CRM). Over time we will incorporate every element of our customer operations and offer members a unique omni-channel advice and service proposition. We believe that this will enable the Society to be relevant to a far greater number of existing and new members throughout our heartland.
Branches remain key in building relationships and delivering advice and service Delivering advice, service and building long lasting relationships with members is central to our strategy. Everything that we have done and learnt in the past five years tells us that branches will have a pivotal role in achieving this. All our research and experience shows that customers looking for that brand of service, advice and value, want to mix ease of digital access with physical presence and face-to-face contact. We see branches as an essential ingredient of being easy for and protect their financial futures, as well as to deal with. recognise their loyalty to the Society.
Our branches offer a unique range of services – “We see branches At the start of the scheme more than 100,000 of from savings products, whole of market advice on as an essential our members were eligible to receive a range of mortgages and financial planning, estate planning rewards ranging from £500 off estate agency fees, services and estate agency services. This range ingredient of being discounted prices for making a will or taking out makes us relevant to many living in our heartland home insurance, free access to whole-of-market communities where we have branches. easy to deal with.” mortgage advice against a standard advice fee of £249 and access to enhanced savings rates such as This winning formula has been evidenced by our Member Reward savings bond. our performance in recent years. Transactions in branches are generally falling but our proposition following closures by Santander, Co-op, Britannia We feel strongly that loyalty should be rewarded, continues to attract people to our branches. and The Derbyshire. Without exception we have so we backdated the scheme to the beginning of Footfall has actually increased over 10% in recent been welcomed by customers and communities the year for over 1500 members, who received years. Around 78% of those customers are willing in our new locations. a share of a £70,000 ‘cash back’. This was their to recommend us to others. This has benefited reward for making sound financial decisions for the society significantly. It took us 160 years to Access to face-to-face advice and service remains themselves and their family with The Nottingham. reach £1 billion in branch savings balances; it important to large parts of our communities, has taken under four years to double that to £2 particularly in market towns, where much of our Although the scheme has only been operating for billion – compelling evidence that the demand for focus is. We expect to continue the expansion of our a few months, the benefit enjoyed by members branches, in the right place, with the right offering branch network, in line with our location strategy. is growing, as is the number of members eligible remains strong to take part. This has increased by over 7% in the Rewarding Membership and first three months alone. We were delighted to announce in 2017 that we doing the right thing would take over seven new branches, formerly As a building society and therefore a mutual, We think providing this kind of support to our run by Norwich & Peterborough Building Society, I believe we have an important role in helping our members, helping them to navigate their way in Norfolk, Lincolnshire and Cambridgeshire. members to save and plan for their future. through the challenges of planning for their future is It means we have moved into our eleventh county To support this, in May we launched a reward an important part of our role as a modern, building and increased our branch network to 67 from 32 scheme for our members. Called Member Rewards, society. Putting our members at the heart of our just four years ago. This repeats what we have this strategic initiative is designed to reward loyal business is our vision and the best way to build done successfully elsewhere in our heartland savings members for taking the right steps to plan flourishing, sustainable membership of the society.
16 www.bsa.org.uk Look at things differently BLP Insurance – helping you to build a better future
Recognised assurance for innovative or non-traditional methods of construction. BLP helped to develop BOPAS which addresses the perceived risks associated with innovative construction and is recognised by the principal mortgage lenders as providing the necessary assurance underpinned by a warranty provision.
Find out how at blpinsurance.com
Building LifePlans Ltd (BLP). Registered Office 90 Fenchurch Street, London EC3M 4ST. Registered in England No.3871048 BLP is authorised and regulated by the Financial Conduct Authority (FCA) ref: 311894 Land & Property Data Services
Registers of Scotland is the non-ministerial department responsible for compiling and maintaining 18 public registers relating to land, property and other legal documents.
Our Land & Property Data Team provides access to data relating to all property transactions throughout Scotland. The data is compiled from information collected as part of the land registration process and is the most complete picture of the residential and non-residential market in the country, including property transactions without a mortgage. We can provide both generic and bespoke reports.
Key Products
Land Values – A raw data extraction showing all transfers of ownership for residential and non-residential property.
Sales for Consideration – A quality assured monthly data extraction showing the price paid for any residential property over the value of £5,000.
Bespoke Reports – Reports tailor-made to suit your needs. You define your requirements from our datasets, which include geographical area, price paid, property type, time period and transfer of ownership.
Sasine Minutes – Monthly extracts of all transactions in the Register of Sasines.
Register of Inhibitions – Daily extract of all transactions in the Register of Inhibitions.
Data Matching Reports – We provide a number of data matching options, including ownership confirmation, bulk ownership searches and mortgage book searches.
Official Statistics publication – Quarterly house price time series.
UK HPI – A monthly house price index produced with partners ONS, HMLR and Land & Property Services Northern Ireland and including the Scottish component of the UK Monthly House Price Index.
10 Year Property Market Report.
Calendar year reports.
Free Statistical reports are available from ros.gov.uk
If you would like further information about our statistical reports and services, please contact us at: [email protected]
Alternatively visit our website www.ros.gov.uk and find out more information by clicking on Property Data. Stephen Uden Land & Property Head of Social Investment Nationwide Building Society Data Services
Registers of Scotland is the non-ministerial department responsible for compiling and maintaining 18 public registers relating to land, property and other legal Building Society, Nationwide documents. Nationwide has a long history of pursuing a core social purpose beyond a purely commercial need. As a mutual, the Society was formed to improve the living conditions of what our founders referred to as the ‘industrious classes’, who were working people excluded from home ownership and seeking a place fit to call home. Today, those values are just as strong and still as Our Land & Property Data Team provides access to data relating to all property relevant as they were more than 100 years ago. transactions throughout Scotland. The data is compiled from information collected as part of the land registration process and is the most complete picture of the residential and having a safe and comfortable place to call home. We do this by helping first time buyers, providing non-residential market in the country, including property transactions without a mortgage. buy to let lending to support the rental market and “Nationwide is working in partnership with charities. Our five-year We can provide both generic and bespoke reports. target was to help 750,000. By 2017, we had championing the need helped almost one million people into a home of their own. for a private rented sector that caters for Key Products In 2016/17: • We continued our work with housing and the needs of tenants homeless charity Shelter to help 17,000 people into a home of their own. Since 2012, 44,000 and acknowledges Land Values – A raw data extraction showing all transfers of ownership for residential and non-residential property. people have been helped against a target of 16,000. This includes interventions when people the need to support Sales for Consideration – A quality assured monthly data extraction showing the price paid for any residential property are at risk of losing their homes and helping landlords.” over the value of £5,000. vulnerable people find and keep a home. • Our partnership with Elderly Accommodation Bespoke Reports – Reports tailor-made to suit your needs. You define your requirements from our datasets, which Counsel enabled 5,600 older people to stay in include geographical area, price paid, property type, time period and transfer of ownership. their own homes through our support of its disadvantaged people in the UK. At the heart Head of Social Investment, Stephen Uden ‘Live Safely and Well at Home’ campaign and of what the Nationwide Foundation does is a Sasine Minutes – Monthly extracts of all transactions in the Register of Sasines. its UK telephone advice service. commitment to tackling the root causes of the social issues that lead to poverty and inequality. The importance of those values also finds • We have been working with military communities Its strategy supports its vision for everyone in Register of Inhibitions – Daily extract of all transactions in the Register of Inhibitions. relevance in our social investment. What do we to make it easier for them to access a mortgage the UK to have access to a decent home that mean by social investment? In a nutshell, it’s and a home. This work was recognised when the they can afford. In 2016/17 the Nationwide Data Matching Reports – We provide a number of data matching options, including ownership confirmation, bulk about doing what is right for our members and Society received a ‘Gold’ award from the MOD in Foundation received a donation of £2.8 million ownership searches and mortgage book searches. their communities. And it goes to the heart of its Employer Recognition Scheme. from Nationwide Building Society and funded what it means to be a building society. 26 charitable causes. This funding supported In addition, £5 million was channelled into making housing cooperatives, self-build housing, the Official Statistics publication – Quarterly house price time series. We believe everyone should have a place fit to a difference through community and charity development of community-led housing, research call home. So this year we are working on a new support. The aim was to make a big difference at a into the availability of land and the experience UK HPI – A monthly house price index produced with partners ONS, HMLR and Land & Property Services Northern programme to help make this happen. Based community level, not only through donations but of vulnerable tenants in the private rented sector, Ireland and including the Scottish component of the UK Monthly House Price Index. on feedback from members, we are developing also by unlocking the volunteering and fundraising and bringing empty properties into use. a new social ambition to find local solutions to capacity of both colleagues and Nationwide national housing issues. We will be working with members. In 2016/17, 75 per cent of colleagues were The drive to improve housing standards, whatever 10 Year Property Market Report. colleagues and members locally to make a long- involved in fundraising, volunteering or payroll giving the type of tenure, continues. Nationwide is lasting difference to their communities and we (this was 6 per cent in 2012), with £1.7 million championing the need for a private rented Calendar year reports. will continue to invest at least 1% of our pre-tax raised for charity by members and colleagues this sector that caters for the needs of tenants and profits to support good causes. year. The value of colleagues volunteering their acknowledges the need to support landlords. time was £1.2 million (all colleagues are given up In the light of the consensus on improving standards, Free Statistical reports are available from ros.gov.uk But it’s been a focus for us for a long time. Back in to 14 hours to volunteer during work time each Nationwide has launched a new cross-industry 2012, we asked our members how we could make year). More than £438,000 was donated to 1,200 body, supported by the National Landlords a lasting difference to their local communities, local charities or causes in 2016/17, while 4,200 Association, the Association of Residential Letting setting out ambitious targets to be delivered by colleagues are now CPR trained through the Agents (ARLA), Shelter, Countrywide and the 2017. Our members, colleagues and charity partners partnership with the British Heart Foundation Nationwide Foundation, to monitor the private If you would like further information about our statistical have worked together and not only have these and its ‘Nation of Lifesavers’ programme. rented sector at a time of ongoing change. targets been met, they have been exceeded, reports and services, please contact us at: benefiting thousands of communities across the UK. In addition to Nationwide’s work, the Nationwide The commitment to addressing social need Foundation, an independent charity funded by continues, with the Society continuing to put [email protected] Helping people into a home of their own involves Nationwide, works to create positive and housing issues, decent homes and building far more than just buying a house. It is about meaningful changes to improve the lives of communities at the heart of what it does. Alternatively visit our website www.ros.gov.uk and find out more information by clicking on Property Data. www.bsa.org.uk 19 CHEQUE CLEARING IS CHANGING OCTOBER 2017
YOUR BUILDING SOCIETY NEEDS SOLCHAR
Compatible with all core banking systems. Compliant with all C&CCC regulations.
Solchar will allow YOUR Building Society to take FULL advantage of the new cheque imaging system. Make sure you are ready!
Transaction Journal helps Progressive building society streamline its payment processing Neil Finlay, IT Support Analyst, Progressive Building Society Call us or Email us now for more information Tel: +44 (0) 118 902 6618 | Email: [email protected]
Solchar Limited, Merlin House, Brunel Road Theale, Berkshire, RG7 4AB Tel: +44 (0) 118 902 6620 Solchar is a trading name of Hague Software Solutions Limited, registered in England and Wales as company No. 4650272 www.solchar.com CHEQUE CLEARING Becky Hewitt Director of People IS CHANGING Leeds Building Society OCTOBER 2017 Women in Finance: Key to mutuality?
“The aim of every YOUR BUILDING business is to have the SOCIETY NEEDS best talent for its long- term sustainability SOLCHAR and success.”
Compatible with all core banking systems. Compliant with all C&CCC regulations.
Director of People, Becky Hewitt
In July 2017, HM Treasury not a helpful approach for any under-represented • leadership development programmes, with group either. However, by taking more proactive elements which address female-specific issues – announced that 141 firms steps to keeping women in the talent pipeline for often around confidence, impact and influencing longer, we’ll be further improving our ability to (rather than functional expertise) had become Women in attract and retain a more diverse range of skills, Solchar will allow YOUR Building Society to take FULL advantage Finance signatories, as an experience, backgrounds and opinions. • mentoring programmes for identified talent outcome of the Empowering of the new cheque imaging system. Make sure you are ready! A representative and diverse workforce is • consideration of flexible working approaches – Productivity report in 2015. something that is expected more and more by not necessarily reduced hours, but flexibility our members and the general-public as a whole. around location and timing (performance The Women in Finance Charter seeks to support Indications are that the millennial population will assessed on outcomes) fairness, equality and inclusion for men and women rate an organisation’s approach to diversity highly – more women than men start out in financial when considering who they want to work for For me, the purpose of becoming a signatory is services but, as they progress, the majority fall out, and do business with. to raise the profile of gender representation and especially at middle management level, meaning I have found our colleagues are pleased we’re most of the top jobs are in the hands of men. The achievement of real diversity on boards and in supporting the initiative. Having clear objectives, Transaction Journal helps Progressive building society streamline its payment processing senior leadership teams will take time. The actions which are action-oriented, rather than simply A Women in Finance Board has been established, we can take, therefore, are a mixture of quick wins having targets, helps focus activities and can Neil Finlay, IT Support Analyst, Progressive Building Society with representation from all sections of financial and longer-term strategies. From discussions with provide a practical way of remunerating senior services. I am proud to represent the building signatories, these include: leaders, as part of a basket of bonus measures. society and credit union sectors, where currently we have 12 signatories (8 BSA Members). The • using executive search firms who have signed I believe some firms are reluctant to become Call us or Email us now for more information purpose of the Board is to help signatories share up to the industry Code of Conduct, ensuring a signatory, perhaps not wanting to single out Tel: +44 (0) 118 902 6618 | Email: [email protected] good practice. This includes calls, where we can balanced shortlists gender among broader diversity aspirations. discuss issues facing the sector, or at events open My view is that gender is simply one part of our to all signatories. • adoption of the same principles, in-house, for diversity and inclusion agenda. The second point senior leadership and for other talent pipeline roles is not to be afraid of setting a target. Done well, Solchar Limited, Merlin House, Brunel Road Theale, Berkshire, RG7 4AB The aim of every business is to have the best it will lead to better talent pipeline and selection Tel: +44 (0) 118 902 6620 talent for its long-term sustainability and success. • review of recruitment advertising and selection processes for everyone and it’s well understood We all acknowledge this won’t be achieved by methods (many advertisements and interview that this is a dial which will take some time Solchar is a trading name of Hague Software Solutions Limited, registered in filling roles on a ‘quota’ basis, which is actually approaches are geared to male traits) to move. England and Wales as company No. 4650272 www.solchar.com www.bsa.org.uk 21
Hayley Street Marketing and Communications Executive Glasgow Credit Union
Spreading the benefits of Corporate Social Responsibility Although Corporate Social Responsibility (CSR) has been embedded at the very foundation of the mutual model for decades, it is still a relatively new concept for many businesses. By helping employers in the greater Glasgow area meet their CSR objectives, Glasgow Credit Union has not only improved its community, but also strengthened its membership base.
Glasgow Credit Union’s ethos is to improve our community through financial empowerment and education. Examples of this include providing regular budgeting workshops to employability groups, taking part in finance weeks hosted by local primary schools, and carrying out credit union education sessions with local high schools.
For almost 30 years, Glasgow Credit Union has been working with local companies to provide a benefit that not only appeals to their employees, but is also good for their business and wider community. By partnering with us, employers are sharing and investing in our financial education ethos. The services offered to employees help to increase their financial capability, but more than that, a portion of the profits generated by the credit union are invested back into their local community.
Our innovative Employer Partner scheme allows employees to access our loans, savings and mortgage services directly via their salary. Marketing and Communications Executive, Hayley Street The ease of being able to save on a regular basis, directly from their salary makes it simple for employees to get into a savings pattern. There are now over 90 Employer Partners working with Glasgow Credit Union, ranging from some of the largest employers in the city, to start-ups with less than 50 staff.
Along with competitive pay and a good working environment, employees consistently cite an attractive benefits package as an important factor in their decision of where to work. While benefits
“Glasgow Credit Union’s ethos is to improve our community through financial empowerment and education.” www.bsa.org.uk 23 Wren Sterling guides your members’ financial journeys
Members look to their society for guidance in the parts of life that matter, like buying a home or saving for weddings and raising a family. But where do they go for advice about pensions, protection and passing on wealth?
Without specialist financial planning advice, your members could be: • Paying more tax than they need to • Putting their savings and investments at risk • Jeopardising their retirement by not saving • Unable to pass on a legacy to their loved enough ones in a tax-efficient manner
We provide an in-branch service to your members £1m. 10. In 2016, we passed over in a way that supports We’re now working with £1m to our building your core products and ten societies across like holiday allowance and flexible working cost Government also champions credit unions as society partners in money to employers, partnering with a reputable an alternative lender, and a way out of high cost services, adds value to the UK, supporting additional revenue and credit union doesn’t cost a penny – but adds lots of credit for employees trapped in the cycle of “The Scottish your proposition and thousands of members value for employees. payday loans. In 2016, they produced a publication that is forecast to grow entitled ‘Scotland’s Credit Unions: Investing in Government also creates an additional on their financial By listening to our Employer Partners, we have Our Future’, in which they encourage all employers considerably in 2017. journeys. refined the process of maintaining existing and to offer the services of a credit union as a standard champions credit revenue stream. setting up new partnerships, to make it as simple workplace benefit. unions as an as possible. We help our partners promote this free employee benefit by providing promotional The Scottish First Minister took the step of writing alternative lender, and material such as posters, newsletters, web content, to Scottish employers, to highlight the benefits of and leaflets. We can also offer free resources for credit union membership and to urge them to set a way out of high cost employees such as financial education workshops, up a partnership scheme with ‘a view to improve credit for employees and budgeting literature. financial health and boost the productivity of Scotland’s businesses’. trapped in the cycle In countries such as the USA, Canada, and Australia, where credit union employer partnerships are The Chartered Institute of Payroll Professionals of payday loans.” more commonplace, it is widely recognised that (CIPP) are also actively working to increase the there is a direct link between employees’ financial number of partnerships throughout UK wellbeing and their productivity (source: The Filene employers and have developed an Employer Institute). A financially stable workforce results in Engagement Standard. Contact Paul Chafer less absenteeism, less turnover in staff, and lower : [email protected] employer benefits costs. Now with over 40,000 members, Glasgow Credit Union’s Employer Partner strategy has helped us : 07500 601 805 And it’s not just people within the credit become the largest credit union in the UK, and union industry that are singing the praises of proves that embedding CSR in our culture can be employer/credit union partnerships. The Scottish beneficial for everyone. Wren Sterling is a trading name of Wren Sterling Financial Planning Limited, which is authorised and regulated by the Financial Conduct Authority. Registered No. 665653. Registered office: Castle Marina 24 www.bsa.org.uk Road, Castle Bridge Office Village, Nottingham NG7 1TN. Registered in England No. 09157918. Wren Sterling guides your members’ financial journeys
Members look to their society for guidance in the parts of life that matter, like buying a home or saving for weddings and raising a family. But where do they go for advice about pensions, protection and passing on wealth?
Without specialist financial planning advice, your members could be: • Paying more tax than they need to • Putting their savings and investments at risk • Jeopardising their retirement by not saving • Unable to pass on a legacy to their loved enough ones in a tax-efficient manner
We provide an in-branch service to your members £1m. 10. In 2016, we passed over in a way that supports We’re now working with £1m to our building your core products and ten societies across society partners in services, adds value to the UK, supporting additional revenue and your proposition and thousands of members that is forecast to grow creates an additional on their financial considerably in 2017. revenue stream. journeys.
Contact Paul Chafer : [email protected] : 07500 601 805
Wren Sterling is a trading name of Wren Sterling Financial Planning Limited, which is authorised and regulated by the Financial Conduct Authority. Registered No. 665653. Registered office: Castle Marina Road, Castle Bridge Office Village, Nottingham NG7 1TN. Registered in England No. 09157918. FAST
Efficient Online Legal Indemnity Insurance
Today’s conveyancing demands instant results. With Ci Self-Issue Insurance it’s about a simple ordering platform with immediate cover at affordable premiums.
To order now visit www.conveyancinginsurance.co.uk
Conveyancing Insurance (Ci) Self-Issue is a portfolio of insurance products provided by Legal & Contingency Limited Legal & Contingency Limited – 60 Fenchurch Street, London, EC3M 4AD – DX: 843 London/City Tel: +44 (0) 20 7397 4343 – Fax: +44 (0) 20 7397 4344 – Email: [email protected] Legal & Contingency Limited is authorised and regulated by the Financial Conduct Authority, Registration No. 312376 Registered Office: 60 Fenchurch Street, London, United Kingdom, EC3M 4AD – Registered in England & Wales, No. 3511606 www.legal-contingency.co.uk
E5414-L&C-Artwork-210x297mm_AW.indd 2 01/09/2017 16:57 Council & BSA Team
BSA Council
Chairman 2017/18 Regional Jonathan Westhoff (West Bromwich) David Marlow (Nottingham) (Midlands & West) Stephen Mitcham (Cambridge) (Metropolitan) Deputy Chairman Paul Ellis (Ecology) (Northern) Stephen Mitcham (Cambridge) Co-opted Nominated Dick Jenkins (Bath) Joe Garner (Nationwide) Mark Parsons (Coventry) The list of Council members was correct as at 10 October 2017 Mike Regnier (Yorkshire)
FAST
BSA Secretariat
Chief Executive External Affairs Robin Fieth Head of External Affairs: Hilary McVitty [email protected] [email protected] PA to Chief Executive: Amanda Esteban (Mon-Weds) Press and Publications Officer:Amy Harland [email protected] [email protected] Efficient Online Legal Indemnity Insurance Keeley Ball (Thurs & Fri) Public Affairs Manager: Kate Creagh [email protected] [email protected] Policy and External Affairs Officer: Katie Wise (Mon-Weds) Today’s conveyancing demands instant results. Financial Policy [email protected] Head of Financial Policy: Jeremy Palmer With Ci Self-Issue Insurance it’s about a simple [email protected] Commercial Activities Policy Adviser: Andrea Jeffries Commercial Manager: Charlotte Bell ordering platform with immediate cover at [email protected] [email protected] Events Officer:Christie Sharp affordable premiums. Legal and Practice [email protected] Head of Legal Services: Chris Lawrenson Events/Catering Assistant: Tracey Ward [email protected] [email protected] Policy Adviser: Andrew Hopkins [email protected] HR, Finance and Administration Policy Adviser: James O’Sullivan Head of HR & Finance: Louise Thornbury [email protected] [email protected] Personnel Officer:Mel Snelgrove Mortgage Policy [email protected] Head of Mortgage Policy: Paul Broadhead Finance Officer: Victoria Sadler [email protected] [email protected] Mortgage Policy Adviser: Sarah Wilde Consultant – Accounts: Phil Lickfold [email protected] [email protected] Mortgage Policy Adviser: Robert Thickett Receptionist: Irene Dawson-Otoo [email protected] [email protected]
Savings Policy Library and Information To order now visit www.conveyancinginsurance.co.uk Head of Savings Policy: Brian Morris Information Services Manager: Simon Rex [email protected] [email protected]
Economics Chief Economist: Andrew Gall Conveyancing Insurance (Ci) Self-Issue is a portfolio of insurance products provided by Legal & Contingency Limited [email protected] Legal & Contingency Limited – 60 Fenchurch Street, London, EC3M 4AD – DX: 843 London/City Business Economist: Joseph Thompson Tel: +44 (0) 20 7397 4343 – Fax: +44 (0) 20 7397 4344 – Email: [email protected] [email protected] Legal & Contingency Limited is authorised and regulated by the Financial Conduct Authority, Registration No. 312376 Registered Office: 60 Fenchurch Street, London, United Kingdom, EC3M 4AD – Registered in England & Wales, No. 3511606 Policy Officer – Special Projects: Charlie Blagbrough www.legal-contingency.co.uk [email protected] www.bsa.org.uk 27
E5414-L&C-Artwork-210x297mm_AW.indd 2 01/09/2017 16:57 Regional Associations
There are three independently run regional associations of BSA members – The Metropolitan, The Midlands and West and The Northern Association. These associations work in conjunction with, and in support of, the BSA, to represent their member societies on the BSA Council.
The Metropolitan Association Date of establishment: 1988 Chairman: Stephen Mitcham (Cambridge) Members Deputy Chairman: Mark Bogard (National Counties) • Bath Investment • Nationwide Honorary Secretary: Tonia Lovell (Bath) • Buckinghamshire • Newbury • Cambridge • Progressive Membership • Harpenden • Saffron Membership is open primarily to BSA members whose chief office is situated • Holmesdale • Teachers in London or the Home Counties. However a small number of societies outside • Ipswich • The Family Building Society these areas have elected to join this association. • London Mutual Credit Union
The Midlands and West Association
Date of establishment: 1920 Members Chairman: David Marlow (Nottingham) • Coventry • Melton Mowbray Deputy Chairman: Paul Tilley (Earl Shilton) • Dudley • The Monmouthshire Honorary Secretary: (TBA) Rachel Kolebuk (Nottingham) • Earl Shilton • Nottingham • Hanley Economic • Principality Membership • Hinckley and Rugby • The Stafford Railway Membership is open primarily to BSA members in Wales, the Midlands • Leek United • Swansea and western counties of England. • Loughborough • Tipton & Coseley • The Mansfield • West Bromwich • Market Harborough
The Northern Association
Date of establishment: 1988 Members Chairman: Rob Pheasey (Marsden) • Beverley • Manchester Deputy Chairman: Mark Thomson (Scottish) • The Chorley and District • Marsden Honorary Secretary: Lesley Cairns (Chorley) • Capital Credit Union • Newcastle • Cumberland • No1 CopperPot Membership • Darlington • Penrith Membership is open primarily to BSA members whose chief office is • The Ecology • Scottish situated in Scotland, Northern Ireland or Northern England, bounded by • Furness • Skipton the southern geographical boundaries of Cheshire and Humberside. • Glasgow Credit Union • Vernon • Leeds • Yorkshire
28 www.bsa.org.uk PERFECT TITLE FOR TARGETING DILIGENCE
Risk management and asset security are top priorities for institutions lending against CASE STUDY or investing in property, whilst capital and The freehold property was purchased by the borrower balance sheet management are amongst (X) and a third party (Y). X and Y entered into a lease their greatest challenges. for the property whereby X was the tenant. X and Y Titlesolv’s Perfect Title products are truly then entered into a form of transfer, transferring the intuitive and provide an intelligent answer freehold property to Y. An application was then made to concerns that permeate the real estate by X to a lender (‘the Insured’) who subsequently sector today. Some perfect title policies granted a mortgage charged on the leasehold even offer a true guarantee, rather than property (the ‘Property’). The amount advanced was a mere indemnity: in some instances the £178,809 and a legal charge was duly registered. insured is not required to prove a loss and The borrower fell into arrears and the property was in some cases claims are settled within six repossessed. months, under our unique “cure or pay” promise. Perfect Title insurance provides A claim was made to Titlesolv by the Insured greater security protecting against threats because the freehold property only had planning such as fraud, forgery, undue influence permission to convert the building to form five self- and negligence. The cover is specifically contained flats and specifically that the basement designed for those trading in the capital was not to be used as habitable accommodation. markets, in particular supporting the The subject property was the basement ‘sixth flat’ representations and warranties given by that did not have the benefit of planning consent. the vendor in any property transaction. The policy covered the defect and the claim was accepted. The claim was investigated and a report The case study opposite shows how Titlesolv’s unique six was obtained from planning consultants which month cure or pay promise work with some Perfect Title concluded that retrospective planning permission policies when handling title insurance claims. or Buildings Regulations consent was unlikely to be Very simply, we have six months to cure a title defect from granted in respect of the Property as the basement acceptance of the claim or we settle the claim with the flat had the benefit of natural light in only one room. insured which usually means paying the loan amount plus any interest accrued not yet paid along with any approved The Property was valued at £250,000 before the loan legal fees. was granted and then £25,000 once the defect was known. It was not possible to cure this defect and therefore the claim was settled within 6 months of acceptance for £198,184 comprising the loan amount plus all unpaid interest accrued. BSA Members Directory
Every UK building society is a member of the BSA, and we also have four credit union members. The following section details key information, summary financial information and key financial ratios for each of the 48 members.
Building societies which are trading names of other building societies
Chelsea Building Society Norwich & Peterborough Chelsea Building Society became a trading Building Society name of Yorkshire Building Society Norwich & Peterborough Building following their merger on 1 April 2010. Society became a trading name of Website: www.thechelsea.co.uk Yorkshire Building Society following their merger on 1 November 2011. Website: www.nandp.co.uk Family Building Society A trading name of National Counties Building Society. It was launched in summer 2014. Website: www.thefamilybusinesssociety.co.uk
30 www.bsa.org.uk Bath Building Society Financial position
As at 31 December 2016
Head office: 15 Queen Square, Bath, BA1 2HN Results for the year £000 T: 01225 423271 Net interest receivable 7,508 W: bathbuildingsociety.co.uk Other income and charges 188 E: [email protected] Administrative expenses (3,967) Twitter: @BathBuildingSoc Operating profit before provisions 3,486 Facebook: facebook.com/bathbuildingsociety Movement in provisions for bad and doubtful debts (17) Movement in provisions for liabilities Established: 1904 Non-executive directors – FSCS levy charge (58) Incorporated: 1953 Chris Smyth Operating profit and profit on Ann Berresford Auditor: Deloitte LLP Denzil Stirk ordinary activities before tax 3,411 Solicitor: Royds Withy King Angela Cha Tax on profit on ordinary activities (676) No. of branches: 2 Robert Derry-Evans David Smith No. of agents: 6 No. of estate agency branches: 0 Other principal executives Head of Mortgages, Steve Matthews No. of ATMs: 0 Head of Savings & Investments, Profit for the year 2,735 No. of full time staff: 52 Mark Wiltshaw Assets £000 No. of part time staff: 13 Associated companies Liquid assets 63,643 No. of borrowing members: 1,256 Bath Property Letting Ltd Mortgages 231,243 No. of investing members: 9,008 Fixed and other assets 4,060 Total members: 10,264 Sales distribution channels for mortgages No. of depositors: 19,260 Telephone: 25% Internet: 5% Executive directors Intermediaries: 70% Total assets 298,946 Chief Executive, Dick Jenkins Liabilities £000 Deputy Chief Executive, Kevin Gray Shares 203,675 Director of Risk Management & Society Secretary, Tonia Lovell Borrowings 63,875 Other liabilities 1,541 More about the society General reserve 29,507 Revaluation reserve 348 Bath Building Society is a lender that specialises in niche mortgage products and is renowned for its innovative products targeted at first time buyers and students.
The society is committed to supporting the local community via its sponsorships and Total liabilities 298,946 charitable activities. The society also provides residential property management services via its subsidiary company. Financial ratios % As a percentage of shares and borrowings – Gross capital 11.20 Liquid assets 23.80 As a percentage of mean total assets – Profit for the year 0.92 Management expenses 1.42 Lending Limit 8.00 Funding Limit 23.90
Percentage increase in 2.20 total assets during the year www.bsa.org.uk 31 Beverley Building Society Financial position
As at 31 December 2016
Head office: 57 Market Place, Beverley, HU17 8AA Results for the year £000 T: 01482 881510 Net interest receivable 2,167 W: beverleybs.co.uk Other income and charges 9 E: [email protected] Administrative expenses (1,620) Twitter: @BeverleyBS Operating profit before provisions 556 Facebook: facebook.com/beverleybuildingsociety Movement in provisions for bad and doubtful debts (181) Movement in provisions for liabilities Date established: 1866 Non-executive directors – FSCS levy charge (38) Date incorporated: 1896 Chairman, Brian Young Operating profit and profit on Senior Independent, Richard Pattinson Auditor: KPMG LLP Sue Symington ordinary activities before tax 337 Solicitor: Addleshaw Goddard Mike Heenan Tax on profit on ordinary activities (72) No. of branches: 1 Martin Cocker
No. of agents: 0 Other principal executives No. of estate agency branches: 0 Head of Lending, Graham Carter Head of Operations, Lesley Wegg No. of ATMs: 0 Profit for the year 265 No. of full time staff: 16 Sales distribution channels Assets £000 No. of part time staff: 7 for mortgages Branches: 20% Liquid assets 43,041 No. of borrowing members: 1,309 Telephone: 18% Mortgages 146,977 No. of investing members: 10,460 Intermediaries: 62% Fixed and other assets 1,629 Total members: 11,769 No. of depositors: 281
Executive directors Total assets 191,647 Chief Executive, Karl Elliott Liabilities £000 Deputy Chief Executive, Janet Bedford Shares 162,078 Risk Director, Mark Marsden Borrowings 16,289 More about the society Other liabilities 346 General reserve 9,628 Beverley Building Society was founded in 1866 and is one of the UK’s oldest established societies. Revaluation reserve 556 With 2016 having been our 150th year of business in Beverley, the Society remains a major Subordinated liabilities 2,750 financial institution in the heart of the town and has served generations of local families in the East Riding community. Total liabilities 191,647 The Society is very proud of its local heritage and the part we play in supporting local charities and events. Financial ratios % As a percentage of shares and borrowings – Today, the Society concentrates on its core services of mortgage and savings, offering Gross capital 7.25 straightforward, value for money products that are easy to understand. We also pride ourselves on providing a professional and friendly service to all of our customers. Our flexible policy in Liquid assets 24.13 assessing mortgage applications, enables each customer to be considered on their own merits. As a percentage of mean total assets – Whilst primarily serving the East Riding of Yorkshire, our mortgages and savings products are Profit for the year 0.14 available nationally. Management expenses 0.87 Lending Limit 5.33 Funding Limit 9.13
Percentage increase in 5.00 total assets during the year
32 www.bsa.org.uk Buckinghamshire Building Society Financial position
As at 31 December 2016
Head office: High Street, Chalfont St Giles, Buckinghamshire, HP8 4QB Results for the year £000 T: 01494 879500 Net interest receivable 4,547 W: bucksbs.co.uk Other income and charges (53) E: [email protected] Administrative expenses (2,852 ) Operating profit before provisions 1,642 Established: 1907 Executive directors Movement in provisions for bad and doubtful debts 50 Chief Executive, Andrew Craddock Incorporated: 1907 Movement in provisions for liabilities Finance Director, Rajesh Patel Auditor: Deloitte LLP – FSCS levy charge (20) Solicitor: Various Non-executive directors Operating profit and profit on No. of branches: 1 Chairman, Robin Bailey Vice-Chairman, Stephen Nichols ordinary activities before tax 1,672 No. of agents: 0 Ian Powell Tax on profit on ordinary activities (321) Robert Sinclair No. of estate agency branches: 0 Other comprehensive income 127 Christine Higgins No. of ATMs: 0 Eric Leenders No. of full time staff: 25 No. of part time staff: 11 Other principal executives Compliance Manager, Linda Reed Profit for the year 1,351 No. of borrowing members: 1,394 Chief Risk officer, Phil Relf Assets £000 No. of investing members: 9,639 Sales distribution channels Liquid assets 44,037 Total members: 11,033 for mortgages Mortgages 178,490 No. of depositors: 320 Intermediaries: 100% Fixed and other assets 2,452
More about the society Total assets 224,979 The society offers a range of savings accounts available to savers in the whole of the UK. Liabilities £000 Mortgages are available to borrowers in England and Wales, and the society has a number of Shares 161,167 different schemes on offer. Borrowings 41,373 Buckinghamshire Building Society prides itself on having the personal touch when it comes to Other liabilities 1,064 customer service and has many loyal members. The society is involved with a number of local community activities and supports both local and national charities. General reserve 21,135 Revaluation reserve 240
Total liabilities 224,979 Financial ratios % As a percentage of shares and borrowings – Gross capital 10.55 Liquid assets 21.74 As a percentage of mean total assets – Profit for the year 0.63 Management expenses 1.33 Lending Limit 2.09 Funding Limit 20.94
Percentage increase in 9.52 total assets during the year www.bsa.org.uk 33 THE CAMBRIDGE Building Society
Cambridge Building Society Financial position
As at 31 December 2016
Head office: PO Box 232, 51 Newmarket Road, Cambridge, CB5 8FF Results for the year £000 T: 0345 6013344 Net interest receivable 16,180 W: cambridgebs.co.uk Other income and charges 511 E: [email protected] Administrative expenses (13,535) Twitter: @cambridgebs Movement in provisions for bad and doubtful debts 11 Facebook: facebook.com/yourcambridge Movement in provisions for liabilities – FSCS levy charge 369 Established: 1850 Non-executive directors Operating profit and profit on Incorporated: 1945 Chairman, Jonathan Spence ordinary activities before tax 2,798 Vice Chairman, Stuart Cruickshank Auditor: KPMG LLP Pauline Holroyd Tax credit/(expense) 79 Solicitor: Ashton Legal Andrew Morley No. of branches: 13 Andrew Jones Andy Brown No. of agents: 0 Stephen Jack No. of estate agency branches: 0 Francis Burkitt No. of ATMs: 0 Other principal executives Profit for the year 2,877 No. of full time staff: 143 Company Secretary and Head of Assets £000 No. of part time staff: 56 Compliance, Janet Reid Liquid assets 106,458 No. of borrowing members: 13,677 Associated companies Mortgages 992,706 No. of investing members: 114,583 Cambridge Services Limited Fixed and other assets 10,074 Cambridge Property Services Limited Total members: 122,851 Cambridge IT Services Limited No. of depositors: 2,483 Sales distribution channels Executive directors for mortgages Total assets 1,109,240 Chief Executive & Director, Branches: 8% Liabilities £000 Stephen Mitcham Telephone: 21% Shares 974,653 Finance Director, Peter Burrows Intermediaries: 71% Chief Operating Officer, Andy Lucas Borrowings 60,570 Chief Risk Officer, Victoria Stubbs Other liabilities 6,667 General reserve 59,436 More about the society Provisions for liabilities 529 Retirement benefit obligations 7,385 The Cambridge Building Society has provided funding for people buying their own homes and been a trusted home for those wishing to save since 1850. Today The Cambridge continues to offer mortgage and savings products whilst delivering an increasingly enhanced customer Total liabilities 1,109,240 experience. It also works with partners to offer supporting products such as investments and home insurance. Customers are able to do business at a time and place that suits them Financial ratios % whether this is through branches, the customer contact centre, e-commerce site or flexible As a percentage of shares and borrowings – Mortgage Advisers who take appointments seven days a week. Residential and Buy to Let Gross capital 5.74 mortgages are available on properties in Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Norfolk, Northamptonshire and Suffolk. The award-winning Society Liquid assets 10.28 was named Regional Lending Provider of the Year at the Moneyfacts awards in 2014, 2015 As a percentage of mean total assets – and 2017. It was also recognised as Highly Commended in the Best Regional Building Society category at the What Mortgage awards in 2017 having won the award from 2014-2016. The Profit for the year 0.26 Society continues to evolve and in 2016 announced a three-year investment programme that Management expenses 1.21 has already seen the launch of a new-look store that combines digital and assisted-service technology with face-to-face expertise. The Cambridge has also launched its first consumer Lending Limit 2.11 mobile app giving customers the flexibility of being able to check their accounts on the move. Funding Limit 5.85 The Cambridge has an extensive community programme in place that includes a Charity
Partnership programme, sponsorship of events and a volunteering scheme to provide hands-on support where it’s needed. The Cambridge prides itself on offering a personal service to its customers and to do this has a dedicated, knowledgeable team in place who can provide the Percentage increase in -1.27 best support and advice – when and how the customer needs it. total assets during the year
34 www.bsa.org.uk Capital Credit Union Financial position
As at 30 September 2016
Head office: 62 Hamilton Place, Edinburgh, EH3 5AZ Results for the year £000 T: 0131 225 9901 Net interest receivable 1,581 W: capitalcreditunion.com Other income and charges 183 E: [email protected] Administrative expenses (1,208) Facebook: facebook.com/capitalcreditunion.uk Operating profit before provisions 556 Movement in provisions for bad and doubtful debts (148) Established: 1989 Non-executive directors Movement in provisions for liabilities Incorporated: 1989 President, Donald Urquhart; – FSCS levy charge (13) External Auditor: Alexander Sloan CA Vice President, Andy Forrest; Operating profit and profit on Secretary, Sonia Johnston; Internal Auditor: Scott-Moncrieff CA Treasurer, Neil Blake; ordinary activities before tax 395 Solicitor: Beveridge Philp & Ross Assistant Treasurer, Alex Spence; Tax on profit on ordinary activities (14) No. of branches: 2 Jim Suddon, Mary Willis, Richard Clark, Julie Gregory, Susan Brown, Sonya Buczyn No. of agents: 0 No. of estate agency branches: 0 Other principal executives Chief Executive, Marlene Shiels OBE; No. of ATMs: 0 Director of Finance & Compliance, Alison Massie Profit for the year 381 No. of full time staff: 15 Assets £000 No. of part time staff: 6 Liquid assets 8,333 No. of borrowing members: 5,149 Mortgages 6,136 No. of investing members: 23,505 Fixed and other assets 14,268 Total members: 23,505 No. of depositors: 0
Total assets 28,737 More about the credit union Liabilities £000 Shares 24,585 Capital Credit Union was established in June 1989 and is one of the largest credit unions in the UK, with more than 23,000 members and assets of more than £30m. Offering a range Other liabilities 180 of ethical financial services, membership is open to anyone living or working in the Lothians, General reserve 3,972 Borders, Fife, Clackmannanshire, Falkirk, Dundee and Angus areas; and to anyone who is a member of Community Trade Union. As a financial co-operative, anyone who opens a savings account with us becomes a member of the credit union. Full membership begins at age 16; junior membership is also available.
Total liabilities 28,737 Financial ratios % As a percentage of shares and borrowings – Gross capital 16.00 Liquid assets 34.00 As a percentage of mean total assets – Profit for the year 1.33 Management expenses 4.20
Percentage increase in 9.00 total assets during the year www.bsa.org.uk 35 The Chorley and District Building Financial position Society As at 6 February 2017
Head office: Key House, Foxhole Road, Chorley, Lancashire, PR7 1NZ Results for the year £000 T: 01257 235000 Net interest receivable 4,183 W: chorleybs.co.uk Other income and charges 300 E: [email protected] Administrative expenses (3,118) Twitter: @ChorleyBS Operating profit before provisions 1,365 Facebook: facebook.com/chorleybs Movement in provisions for bad and doubtful debts (72) Movement in provisions for liabilities Date established: 1859 Executive directors – FSCS levy charge (64) Date incorporated: 1896 Chief Executive, Stephen Penlington Operating profit and profit on Deputy Chief Executive, Secretary and Auditor: PricewaterhouseCoopers LLP Treasurer, Mrs Lesley Cairns ordinary activities before tax 1,229 No. of branches: 3 Finance Director, Angela Kos Tax on profit on ordinary activities (249) No. of agents: 0 Non-executive directors No. of estate agency branches: 0 Chairman, John Sandford No. of ATMs: 0 Vice Chairman, Andrew Horsley Erfana Mahmood No. of full time staff: 41 David Jenkinson Profit for the year 980 No. of part time staff: 15 Kevin Bernbaum Assets £000 No. of borrowing members: 2,890 David Bagley Liquid assets 57,777 No. of investing members: 25,104 Sales distribution channels Mortgages 160,204 Total members: 27,340 for mortgages Fixed and other assets 2,570 Intermediaries: 76% No. of depositors: 35 Direct: 24%
More about the society Total assets 220,551 Liabilities £000 Chorley and District Building Society is the oldest building society in Lancashire. It became Shares 199,920 established on the 7th March 1859 and was originally called The Chorley Permanent Benefit Building Society. It was created to help mill workers buy their homes. The society became Borrowings 2,581 incorporated under the Building Society’s Act on the 6th August 1874. The original name was Other liabilities 707 then changed to The Chorley (£60 Shares) Permanent Benefit Building Society on the 17th February 1897. General reserve 17,343
The name officially became The Chorley and District Building Society on the 6th February 1933. The mills may have long gone but Chorley and District Building Society is still going strong and growing stronger. The society has over 27,000 customers and assets in excess of £220 million. It currently operates from three branches, including the Head Office which offers full branch Total liabilities 220,551 facilities including a ‘drive-through’ service and employs around 56 members of staff. Financial ratios % Whilst the world may have changed beyond recognition since 1859 the core values of the As a percentage of shares and borrowings – society have remained constant. We attribute our success to delivering a simple, traditional, Gross capital 8.56 high quality service combined with attractive products providing long term value to our members and a highly flexible, innovative approach. Liquid assets 28.53 As a percentage of mean total assets – Above all the society remains connected to the local community and is engaged in numerous fund raising activities and provides support for various local charities and deserving causes. Profit for the year 0.45 Management expenses 1.43 Lending Limit 1.04 Funding Limit 0.90
Percentage increase in 2.54 total assets during the year
36 www.bsa.org.uk Coventry Building Society Financial position
As at 31 December 2016
Head office: Economic House, High Street, Coventry, CV1 5QN Results for the year £m T: 0800 121 8899 W: thecoventry.co.uk Net interest receivable 385.0 Twitter: @CoventryBS Other income and charges 9.5 Facebook: facebook.com/coventrybuildingsociety Administrative expenses (149.5) Operating profit before provisions 245.0 Date established: 1884 Non-executive directors Movement in provisions for bad and doubtful debts 1.5 Chairman, Peter Ayliffe Date incorporated: 1884 Movement in provisions for liabilities Catherine Doran Auditor: Ernst & Young LLP Roger Burnell – FSCS levy charge (6.1) Solicitor: Various Ian Geden Charitable donation to the Poppy Appeal (1.3) No. of branches: 70 Associated companies Operating profit and profit on No. of agents: 18 Godiva Mortgages Limited ordinary activities before tax 239.1 ITL Mortgages Limited No. of estate agency branches: 0 Tax on profit on ordinary activities (56.7) Five Valleys Property Company Limited No. of ATMs: 71 Coventry Financial Services Limited No. of full time staff: 1,664 Coventry Property Services Limited Godiva Financial Services Limited No. of part time staff: 697 Godiva Housing Developments Limited Profit for the year 182.4 No. of borrowing members: 427,115 Godiva Savings Limited Assets £m No. of investing members: 1,529,601 Godiva Securities and Investments Limited Coventry Building Society Covered Bond LLP Liquid assets 4,827.8 Total members: 1,869,206 Leofric No.1 plc Mortgages 32,881.6 No. of depositors: 7,392 Mercia No.1 plc Fixed and other assets 586.5 Offa No.1 plc Executive directors Chief Executive, Mark Parsons Chief Financial Officer, Michele Faull Chief Operating Officer, Peter Frost Total assets 38,295.9 Andy Deeks Liabilities £m Shares 28,054.3 More about the society Borrowings 7,742.0 Other liabilities 678.3 Coventry Building Society looks after its members’ money from a different perspective. A simple and open one. The Society helps savers to compare its accounts to the competition, it has been Reserves and other equity instruments 1,821.3 awarded the clear and transparent mark for its savings terms and conditions, and has been rated number 1 for savings by consumer organisation, Fairer Finance, since Autumn 2016 based on trust, complaints handling, transparency and customer happiness. Its exemplary service also underpins its position as one of the UK’s top ten mortgage lenders. Total liabilities 38,295.9 Coventry’s simple and prudent business model continues to deliver robust financial performance and consistent growth. The Society has increased its share of both the mortgage Financial ratios % and savings markets in recent years and remains strongly profitable and well capitalised. As a percentage of shares and borrowings – Gross capital 5.28 The Society offers a competitive portfolio of savings accounts that can be operated via telephone, internet, post and branches. Its network of 78 branches and agencies is centred on Liquid assets 13.50 the Midlands and South West of England, but it is a national organisation with over 1.8 million As a percentage of mean total assets – savings and borrowing members across the UK. Profit for the year 0.50 The Board places a high priority on engaging its members and the wider community. The Management expenses 0.41 Members’ Council and newly launched online Members’ Panel provide regular and structured input in addition to that gained by a programme of Member Roadshows and extensive member Lending Limit 1.90 research. Funding Limit 21.60
The Society helped over 70 charities and good causes with fundraising and volunteering through its Community Partner programme in 2016 and has donated over £13.8m to The Royal British Legion, its corporate charity, since 2008. In addition, over three quarters of the Percentage increase in 12.30 Coventry’s staff took part in the Community programme in 2016, volunteering over 5,000 total assets during the year hours for a wide range of activities. www.bsa.org.uk 37 Cumberland Building Society Financial position
As at 31 March 2017
Head office: Cumberland House, Cooper Way, Parkhouse, Carlisle, CA3 0JF Results for the year £000 T: O1228 403141 Net interest receivable 37,415 W: cumberland.co.uk Other income and charges 2,971 E: [email protected] Gain on equity share investment 6,066 Twitter: @CumberlandBS Administrative expenses (21,484) Facebook: facebook.com/cumberlandbuildingsociety Operating profit before provisions 24,968 Movement in provisions for bad and doubtful debts (353) Date established: 1850 Non-executive directors Movement in provisions for liabilities Date incorporated: 1875 Chairman, Trevor Hebdon – FSCS levy charge 130 Vice-Chairman Alan Johnston Auditor: Deloitte LLP Non-Executive Directors, Gill Gardner Operating profit and profit on Solicitor: In-house Michael Hulme, John Hooper, Peter Anstiss, ordinary activities before tax 24,745 Eric Gunn No. of branches: 34 Tax on profit on ordinary activities (5,075) No. of agents: 0 Other principal executives No. of estate agency branches: 10 General Manager (IT, Office Services & Premises), Gary Richardson No. of ATMs: 20 General Manager (Marketing), Alex Windle Profit for the year 19,670 No. of full time staff: 307 General Manager (Cumberland Business), Assets £000 No. of part time staff: 192 Simon Whitwham General Manager (Branches), Nyree Legge Liquid assets 305,776 No. of borrowing members: 18,447 Chief Risk Officer, Will O’Carroll Mortgages 1,888,677 No. of investing members: 147,096 Fixed and other assets 47,524 Total members: 159,792 Associated companies Cumberland Estate Agents Ltd No. of depositors: 4,873 Cumberland Financial Planning Ltd Cumberland Financial Services Ltd Executive directors Cumberland Holdings Ltd Total assets 2,241,977 Chief Executive, Kevin Parr Cumberland Homes Ltd Liabilities £000 Deputy Chief Executive, Peter Temple Cumberland Property Services Ltd Shares 1,743,879 Finance Director, John Kidd Borderway Finance Limited Operations & Human Resources Director, Borrowings 305,119 Chris McDonald Sales distribution channels Other liabilities 40,745 for mortgages Branches: 79.41% General reserve 152,234 Telephone: 3.42% Intermediaries: 17.17%
More about the society Total liabilities 2,241,977
Established in 1850, Cumberland Building Society is Cumbria’s largest financial institution and Financial ratios % is committed to remaining a mutual. The Society has 34 branches located throughout Cumbria, As a percentage of shares and borrowings – South West Scotland, North Lancashire and Northumberland. Gross capital 7.43 With assets in excess of £2.2 billion, the Society aims to be the natural choice for mortgages, Liquid assets 14.92 current accounts and savings and a leading provider of other retail residential mortgage As a percentage of mean total assets – products. It also offers a commercial lending division, an estate agency, an IFA subsidiary and a vehicle finance subsidiary. Profit for the year 0.90 Management expenses 0.98 As well as a range of savings products, the Society provides a full current account service (for personal and business customers) which offers a mobile app, internet banking and payment Lending Limit 10.26 services including Apple Pay, Android Pay and Paym. Funding Limit 14.89
Percentage increase in 5.20 total assets during the year
38 www.bsa.org.uk Darlington Building Society Financial position
As at 31 December 2016
Head office: Sentinel House, Morton Road, Darlington, DL1 4PT Results for the year £000 T: 01325 366366 Net interest receivable 9,077 W: darlington.co.uk Other income and charges 431 E: [email protected] Administrative expenses (7,741) Twitter: @DarlingtonBS Operating profit before provisions 1,767 Facebook: facebook.com/darlingtonbuildingsociety Movement in provisions for bad and doubtful debts (15) Movement in provisions for liabilities Established: 1946 Non-executive directors – FSCS levy charge 25 Incorporated: 1946 Chairman, James Ramsbotham Operating profit and profit on Vice Chairman, Alison Thain OBE Auditor: Deloitte LLP Jack Cullen ordinary activities before tax 1,777 Solicitor: Latimer Hinks Robert Cuffe Tax on profit on ordinary activities (366) No. of branches: 10 Kate Davies Andrew Gosling No. of agents: 0 Rachel Turnbull No. of estate agency branches: 0 No. of ATMs: 0 Other principal executives Customer Strategy & Delivery, Profit for the year 1,411 No. of full time staff: 95 Caroline Darnbrook Assets £000 No. of part time staff: 34 Customer Experience & Distribution, Darren Ditchburn Liquid assets 104,193 No. of borrowing members: 5,304 Mortgages 434,260 No. of investing members: 70,160 Associated companies Fixed and other assets 8,495 Darlington Homes Limited Total members: 75,464 No. of depositors: 267 Sales distribution channels for mortgages Executive directors Branches: 38.44% Total assets 546,948 Chief Executive, Colin Fyfe Intermediaries: 61.56% Liabilities £000 Finance Director, Christopher White Shares 469,212 Director, Risk & Governance, Paul Richardson Borrowings 32,540 More about the society Other liabilities 5,219 General reserve 39,977 Darlington Building Society is an independent building society that strives to create a feeling of pride amongst its staff, members and local communities.
Our focus is to remain a regional building society dedicated to making a genuine difference to the communities we serve. We are passionate about sharing our knowledge expertise, physical Total liabilities 546,948 and online resources for mutual benefit. Financial ratios % As a member-driven building society with no shareholders we aim to build on our reputation as As a percentage of shares and borrowings – the approachable expert by providing a range of mortgage, savings, investment and insurance Gross capital 7.98 products delivered with a quality of service we can all be proud of. Liquid assets 20.77 As a percentage of mean total assets – Profit for the year 0.26 Management expenses 1.43 Lending Limit 6.89 Funding Limit 6.49
Percentage increase in 2.75 total assets during the year www.bsa.org.uk 39 Dudley Building Society Financial position
As at 31 March 2017
Head office: 7 Harbour Buildings, The Waterfront, Brierley Hill, DY5 1LN Results for the year £000 T: 01384 231414 Net interest receivable 7,323 W: dudleybuildingsociety.co.uk Other income and charges 124 E: [email protected] Administrative expenses (5,519) Twitter: @DudleyBS Operating profit before provisions 1,928 Movement in provisions for bad and doubtful debts (151) Date established: 1858 Non-executive directors Movement in provisions for liabilities Date incorporated: 1895 Anna East – FSCS levy charge (57) Auditor: KPMG LLP David Milner Operating profit and profit on Paul Doona No. of branches: 5 Karen Wilshere ordinary activities before tax 1,720 No. of agents: 0 Jim Muir Tax on profit on ordinary activities (350) No. of estate agency branches: 0 Other principal executives No. of ATMs: 0 Head of Risk, Compliance and Financial Crime, No. of full time staff: 51 Ali Fellows Head of Strategic Development No. of part time staff: 46 and Legal, Raj Bains Profit for the year 1,370 No. of borrowing members: 4,154 Head of Lending, Sam Ward Assets £000 No. of investing members: 30,153 IT Manager, Imran Begg HR Manager, Megan Price Liquid assets 72,892 Total members: 34,831 Mortgages 277,305 No. of depositors: N/A Sales distribution channels Fixed and other assets 4,528 for mortgages Executive directors Intermediaries: 100% Chief Executive, Jeremy Wood Finance Director, Peter Beddows Total assets 354,725 Liabilities £000 More about the society Shares 331,779 Dudley Building Society has been providing mortgages and savings accounts to the people of Borrowings 281 the Black Country for over 150 years. With five branches in the region, the Dudley remains Other liabilities 1,338 committed to its core philosophy of serving the communities in and around the Black Country and West Midlands area. We have selected trusted local partners and carefully selected General reserve 21,327 intermediaries to provide advice to mortgage customers.
We believe this to be the best option to ensure we continue to offer the best solutions to our customers. We are proud of the fact we underwrite each case individually to understand each case on its merit and not rely on a computer system providing automated responses. It is due Total liabilities 354,725 to this that we are able to offer specialist mortgages to meet the needs of different personal circumstances. Our savings products are updated regularly to reflect the needs of members Financial ratios % and to remain competitive in the changing economic backdrop. Dudley Building Society can As a percentage of shares and borrowings – also provide Home Insurance, Will Writing and a wider range of financial services; ensuring Gross capital 6.43 members are able to conduct their key financial transactions quickly, easily and with a warm and friendly welcome. Liquid assets 21.97 As a percentage of mean total assets – Profit for the year 0.39 Management expenses 1.56 Lending Limit 1.20 Funding Limit 0.79
Percentage increase in 0.29 total assets during the year
40 www.bsa.org.uk Earl Shilton Building Society Financial position
As at 31 March 2017
Head office: 22 The Hollow, Earl Shilton, Leicester, Leicestershire, LE9 7NB Results for the year £000 T: 01455 844422 Net interest receivable 2,492 W: esbs.co.uk Other income and charges 64 E: [email protected] Administrative expenses (1,843) Twitter: @earlshiltonbs Operating profit before provisions 713 Facebook: facebook.com/earlshiltonbs Movement in provisions for bad and doubtful debts 31 Movement in provisions for liabilities Established: 1857 Non-executive directors – FSCS levy charge (52) Incorporated: 1896 Chairman, Martin Rice Operating profit and profit on Vice-Chairman, Paul Beardsmore Auditor: KPMG LLP Stephen Burnside ordinary activities before tax 692 Solicitor: Thomas Flavell & Sons Ian Dale Tax on profit on ordinary activities (145) No. of branches: 2 Gary Little Audrey McNair No. of agents: 0 No. of estate agency branches: 0 Other principal executives Hilary Bonnette, Management Accountant No. of ATMs: 0 and Resources Manager Profit for the year 547 No. of full time staff: 17 Richard Carson, Business Development and Assets £000 No. of part time staff: 12 Marketing Manager Sally Hunt, Regulation and Compliance Liquid assets 25,781 No. of borrowing members: 1,516 Manager Mortgages 101,027 Martyn Jones, Information Systems & No. of investing members: 14,566 Fixed and other assets 857 Estates Manager Total members: 16,082 Dot Truman, Customer Services Manager No. of depositors: 185 Stephen Wigfull, Financial Controller
Executive directors Sales distribution channels Total assets 127,665 Chief Executive, Paul Tilley for mortgages Liabilities £000 Deputy Chief Executive & Finance Director, Branches: 10% Shares 108,645 Neil Adams Telephone: 15% Intermediaries: 75% Borrowings 8,132 Other liabilities 414 More about the society General reserve 10,474
Earl Shilton Building Society is one of the UK’s longest established building societies and 2017 marks our 160 Year anniversary! The first meeting of “Earl Shilton Permanent Benefit Building & Land Society” was held in the Royal Oak Club Room, in the High Street, Earl Shilton, on the 17th December 1856. Members paid their first subscriptions on 3rd January 1857. The Society’s Total liabilities 127,665 main objectives back then were to promote thrift and home ownership – these remain as valid today as they did 160 years ago. The Society has assets over £127 million, over 10,000 Financial ratios % members and approaching 30 staff. It is in excellent financial health and remains committed, As a percentage of shares and borrowings – as it always has been, to providing a range of simple to understand financial service products Gross capital 8.97 to meet members’ needs. The Society also prides itself on offering a friendly and professional service. Liquid assets 22.08 As a percentage of mean total assets – During the years, the Society has moved its Head Office on a number of occasions but has always been based in Earl Shilton which is located in the Midlands county of Leicestershire. The Profit for the year 0.43 Society also has a branch located in nearby Barwell. The Society has been at its current home Management expenses 1.46 at The Hollow since 1940. Following an extensive refurbishment in 2013 the Head Office now provides even more of a secure, clean, professional and modern environment for members and Lending Limit 2.46 staff, demonstrating the Society’s continued commitment to Earl Shilton. Funding Limit 6.96
Percentage increase in 2.99 total assets during the year www.bsa.org.uk 41 Ecology Building Society Financial position
As at 31 December 2016
Head office: 7 Belton Road, Silsden, Keighley, West Yorkshire, BD20 0EE Results for the year £000 T: 01535 650 770 Net interest receivable 3,742 W: ecology.co.uk Other income and charges 10 E: [email protected] Administrative expenses (2,306) Twitter: @EcologyBS Operating profit before provisions 1,446 Facebook: facebook.com/ecologybs Movement in provisions for bad and doubtful debts (260) Movement in provisions for liabilities Date established: 1980 Non-executive directors – FSCS levy charge (68) Date incorporated: 1981 Chairman, Steve Round Operating profit and profit on Vice Chairman, Alison Vipond Auditor: KPMG LLP Andrew Gold ordinary activities before tax 1,118 Solicitor: Addleshaw Goddard, Timothy Morgan Tax on profit on ordinary activities (198) Christopher Newman Bates Wells Braithwaite Louise Power No. of branches: 1 No. of agents: 0 Other principal executives Chief Operating Officer, Martin Sims No. of estate agency branches: 0 Profit for the year 920 No. of ATMs: 0 Sales distribution channels Assets £000 No. of full time staff: 26 for mortgages Telephone: 100% Liquid assets 51,803 No. of part time staff: 2 Mortgages 117,989 No. of borrowing members: 980 Fixed and other assets 3,264 No. of investing members: 8,663 Total members: 9,643 No. of depositors: 449 Total assets 173,056 Executive directors Liabilities £000 Chief Executive, Paul Ellis Shares 153,701 Finance Director and Secretary, Pam Waring Borrowings 9,375 More about the society Other liabilities 551 Sub-ordinated liabilities 749 Ecology Building Society specialises in mortgages for properties and projects that benefit General reserve 8,680 the environment. This includes sustainable new builds, renovation or conversion of derelict
buildings, and energy saving improvements to existing buildings. We support sustainable lifestyles and economic activity, including ecological and community businesses, co-operative living and organic farming. We also support affordable housing, including shared ownership and Total liabilities 173,056 community-led housing. Financial ratios % By offering interest rate discounts linked to energy saving measures in a property, we As a percentage of shares and borrowings – encourage our borrowing members to reduce the carbon footprint of their homes. Gross capital 5.53 We offer a range of simple, transparent ethical savings accounts which give our members the benefit of knowing that their money is used in line with their values. We are proud of our Liquid assets 31.77 mutual status, driven by our members’ interests and encourage all members to have their say As a percentage of mean total assets – about our work. Profit for the year 0.58 We operate across the UK including Northern Ireland from our eco-build offices. All our Management expenses 1.45 electricity is sourced from renewables and we have offset the carbon emissions from our operations since 1981. We actively support our local community and the wider environmental Lending Limit 8.90 community through sponsorship, staff volunteering and the Ecology Building Society Funding Limit 3.20 Charitable Foundation. In 2016 we became the first building society to be awarded the Fair Tax
Mark.
Percentage increase in 18.59 total assets during the year
42 www.bsa.org.uk Family Building Society / National Financial position Counties As at 31 December 2016
Head office: Ebbisham House, 30 Church Street, Epsom, Surrey, KT17 4NL Results for the year £000 T: 01372 742211 Net interest income 19,852 W: familybuildingsociety.co.uk / ncbs.co.uk Fees and commissions receivable and payable 92 E: [email protected] Net losses from financial instruments (2,532) Other income 102 Date established: 1896 Non-executive directors Administrative expenses (13,619) Chairman, Rodger Hughes MA, FCA Date incorporated: 1896 Provisions for impairment losses Vice Chairman, John Howard BSc Auditor: KPMG LLP Fiona Crisp MSc, DIC, FCT on loans and advances (26) Solicitor: Various Patrick Muir Provisions for liabilities – FSCS levy charge (287) Simon Wainwright BSc, MA, FCIB No. of branches: 1 Profit before tax 3,582 No. of agents: 0 Associated companies Tax expense (724) No. of estate agency branches: 0 Counties Home Loan Management Ltd National Counties Financial Services Ltd No. of ATMs: 0 No. of full time staff: 140 Sales distribution channels No. of part time staff: 14 for mortgages Telephone: 13% Profit for the financial year 2,858 No. of borrowing members: 12,115 Intermediaries: 87% Assets £000 No. of investing members: 40,022 Liquid assets 462,914 Total members: 51,069 Mortgages 1,392,220 No. of depositors: 408 Fixed and other assets 10,310 Executive directors Chief Executive, Mark Bogard MA Finance Director, Christopher Fry BA, ACA Group Secretary and Director, Total assets 1,865,444 Christopher Croft LLB Liabilities £000 Shares 1,286,835 More about the society Borrowings 290,315 Derivative financial instruments 164,211 Family Building Society (a trading name of National Counties Building Society) is committed to its status as a mutual organisation, run for the benefit of its Members. Other liabilities 7,543 General reserve 115,733 It is the UK’s largest single office building Society and, from its headquarters in Epsom, Surrey, the Available for sale reserve 807 Society provides a professional service to over 50,000 customers throughout England and Wales.
Family Building Society offers a wide range of innovative products designed for the way that Total liabilities 1,865,444 families live today. We are committed to delivering innovative solutions that make the most of our members’ circumstances, and offering a more personal approach to savings and mortgages. Financial ratios % As a percentage of shares and borrowings – That is why we aim to be the first choice provider of savings and mortgage solutions to modern Gross capital 7.39 families, helping every generation to own a home and to save for their, or their family’s, future. Liquid assets 29.35 The Society’s mortgage products are underwritten by a dedicated team of underwriters who As a percentage of mean total assets – look at each case on an individual basis. This conservative approach to lending has resulted in the society experiencing a low level of default on its mortgages. Profit for the year 0.17 Management expenses 0.79 Group assets increased in 2016 to £1,865 million, supported by reserves of £117 million. The Group’s capital ratios compare favourably with the average for the Society’s peer Lending Limit 1.65 group and the Society’s Common Equity Tier 1 ratio, commonly used to compare financial Funding Limit 18.41 institutions’ capital strength, at 21%, continues to provide much envied financial strength.
Percentage increase in 18.86 total assets during the year www.bsa.org.uk 43 Furness Building Society Financial position
As at 31 December 2016
Head office: 51-55 Duke Street, Barrow-in-Furness, Cumbria, LA14 1RT Results for the year £000 T: 01229 824560 Net interest receivable 13,646 W: furnessbs.co.uk Other income and charges (420) E: [email protected] Administrative expenses (12,224) Facebook: facebook.com/furnessbuildingsociety Operating profit before provisions 1,002 Twitter: @furnessbs Movement in provisions for bad and doubtful debts 265 Movement in provisions for liabilities Established: 1865 Non-executive directors – FSCS levy charge (168) Incorporated: 1891 Chairman, Colin Millar Operating profit and profit on Vice-Chairman, Kim Kearney Auditor: KPMG Audit Plc Andrew Haigh ordinary activities before tax 1,099 No. of branches: 9 Nic Gower Tax on profit on ordinary activities (2) No. of agents: 14 Kim Rebecchi Phillip McLelland No. of estate agency branches: 0 No. of ATMs: 2 Associated companies Furness Mortgage Services Ltd (FMSL) No. of full time staff: 98 Profit for the year 1,097 No. of part time staff: 67 Sales distribution channels Assets £000 No. of borrowing members: 12,039 for mortgages Intermediaries: 85% Liquid assets 113,676 No. of investing members: 93,112 Direct: 15% Mortgages 696,289 Total members: 105,151 Fixed and other assets 6,047 No. of depositors: 2,962 Executive directors Chief Executive, Chris Harrison Finance Director, Matthew Dobson Total assets 816,012 Marketing and Sales Director, Sue Heron Liabilities £000 Shares 678,552 More about the society Borrowings 60,148 Other liabilities 14,501 Furness Building Society’s branch operating area covers the North West of England, where it also has a number of agencies. The Society also undertakes business nationally. Offering a full General reserve 62,749 range of mortgage and savings products. Other reserves 62
Having been established in 1865, the Furness is determined to remain a mutual independent society known for its excellent, personal customer service. Total liabilities 816,012 Financial ratios % As a percentage of shares and borrowings – Gross capital 9.18 Liquid assets 15.39 As a percentage of mean total assets – Profit for the year 0.13 Management expenses 1.44 Lending Limit 1.45 Funding Limit 8.18
Percentage increase in -7.60 total assets during the year
44 www.bsa.org.uk Glasgow Credit Union Financial position
As at 30 September 2016
Head office: 95 Morrison Street, Glasgow, G5 8BE Results for the year £000 T: 0141 274 9933 Net interest receivable 4,764 W: glasgowcu.com Other income and charges 88 E: [email protected] Administrative expenses (1,632) Twitter: @Glasgow_CU Operating profit before provisions 2,646 Facebook: facebook.com/glasgowcreditunion Movement in provisions for bad and doubtful debts 935 Operating profit and profit on Date established: 1989 Non-executive directors ordinary activities before tax 1,711 Date incorporated: 1989 Chairperson, Archie Ferguson Tax on profit on ordinary activities (83) Vice Chairperson, James Martin Auditor: Alexander Sloan Secretary, Kennedy Foster Solicitor: Morton Fraser Director, Iain Brown No. of branches: 1 Director, Tracey Chrystal Director, Robert Kerr No. of agents: 0 Director, Robert Taylor No. of estate agency branches: 0 No. of ATMs: 0 Other principal executives Finance Manager, Colin Gailey Profit for the year 715 No. of full time staff: 26 Operations Manager, Paul Mcfarlane Assets £000 No. of part time staff: 7 Liquid assets 53,965 No. of borrowing members: 12,714 Mortgages 45,730 No. of investing members: 0 Fixed and other assets 194 Total members: 39,399 No. of depositors: 39,399
Total assets 146,677 More about the credit union Liabilities £000 Shares 127,397 Glasgow Credit Union is the largest and most successful credit union in the UK, providing our 39,000+ members with loans, mortgage and savings products. Other liabilities 1,555 General reserve 17,724 We’re a local organisation, working exclusively with people who live or work within the Glasgow area which means we truly understand our members and are able to tailor our products to meet their specific needs.
As well as being a financial mutual, we’re also a social enterprise – so our over-arching ethos is to improve our community through financial empowerment and education. Total liabilities 146,677 This means that as well as providing award winning products and service to our members, we’re also committed to working with local organisations and employers to increase financial Financial ratios % awareness in the wider community. As a percentage of shares and borrowings – Gross capital 13.90 Liquid assets 42.00 As a percentage of mean total assets – Profit for the year 0.50 Management expenses 0.70
Percentage increase in 5.30 total assets during the year www.bsa.org.uk 45 The Hanley Economic Building Society Financial position
As at 31 August 2016
Head office: Granville House, Festival Park, Hanley, Stoke-on-Trent, ST1 5TB Results for the year £000 T: 01782 255000 Net interest receivable 4,921 W: thehanley.co.uk Other income and charges 82 E: [email protected] Administrative expenses (4,115) Twitter: @hanleyeconomic Operating profit before provisions 888 Facebook: facebook.com/hanleyeconomic Movement in provisions for bad and doubtful debts 245 Movement in provisions for liabilities Date established: 1854 Non-executive directors – FSCS levy charge (75) Date incorporated: 1875 Chairman, Phillip Dearing Operating profit and profit on Vice Chairman, Andrew Macdonald Auditor: PricewaterhouseCoopers LLP Fionnuala Earley ordinary activities before tax 1,058 Solicitor: Grindeys Veronica Oak Tax on profit on ordinary activities (362) No. of branches: 6 Simon Woodings Bob Young No. of agents: 1 No. of estate agency branches: 1 Other principal executives Head of Marketing & Business Development, No. of ATMs: 0 David Lownds Profit for the year 696 No. of full time staff: 51 Head of Human Resources, Deborah Henry Assets £000 No. of part time staff: 22 Head of Risk & Compliance, Victoria Thackstone Liquid assets 82,271 No. of borrowing members: 2,583 Head of Operations, Rob Hassall Mortgages 291,211 No. of investing members: 16,500 Head of Finance, Larne Barlow Fixed and other assets 4,685 Head of Branches, Tracy-Ann Ratcliffe Total members: 19,097 No. of depositors: 196 Associated companies Hanley Financial Services Limited Executive directors Hanley Mortgage Services Limited Total assets 378,167 Chief Executive, Mark Selby Liabilities £000 Finance Director & Deputy Chief Executive, Sales distribution channels Shares 311,013 Steve Jones for mortgages Branches: 20% Borrowings 40,718 Telephone: 10% Other liabilities 1,404 Internet: 5% Intermediaries: 65% General reserve 25,027 Available for sale reserve 5 More about the society
The society was established in 1854 as the ‘Staffordshire Potteries Economic Permanent Total liabilities 378,167 Benefit Building Society’. In 1930, it changed its name to ‘Hanley Economic Building Society’. The society has prospered since being established without involvement in mergers or takeover, Financial ratios % and today, as throughout its existence, strives to offer customer service by being the number As a percentage of shares and borrowings – one provider of financial services in its heartland of Stoke-on-Trent and surrounding areas. Gross capital 7.12 The society offers a Professional Financial Advice service to complement its traditional savings and mortgage facility. Qualified mortgage advice combined with competitive mortgage Liquid assets 23.39 products has seen the society win numerous awards. As a percentage of mean total assets – The society maintains a proactive role in the local community and has in recent years received Profit for the year 0.19 recognition and a number of formal awards for its involvement in community projects. Management expenses 1.10 The society has an active apprenticeship program which provides opportunities for local school/college leavers to gain skills in financial services which for many leads to a full time role Lending Limit 2.08 with the business. Funding Limit 11.58
Percentage increase in 2.67 total assets during the year
46 www.bsa.org.uk Harpenden Building Society Financial position
As at 31 December 2016
Head office: Mardall House, 9-11 Vaughan Road, Harpenden, Hertfordshire, AL5 4HU Results for the year £000 T: 01582 765411 Net interest receivable 6,696 W: harpendenbs.co.uk Other income and charges 179 E: [email protected] Administrative expenses (4,595) Operating profit before provisions 2,280 Established: 1953 Non-executive directors Movement in provisions for bad and doubtful debts 179 Chairman, Stephen Richardson Incorporated: 1953 Movement in provisions for liabilities Vice Chair and Senior Independent Director, Auditor: KPMG LLP Judith Mortimer-Sykes – FSCS levy charge (106) Solicitor: Neves Peter Baynham Operating profit and profit on Alison Crossley-Mintern No. of branches: 6 Jill Robinson ordinary activities before tax 2,353 No. of agents: 0 Paul Smith Tax on profit on ordinary activities (488) No. of estate agency branches: 0 Other principal executives No. of ATMs: 0 Head of Operations, Phil Bannister No. of full time staff: 42 Head of Lending, Ken Hale Society Secretary, Lynn Hey No. of part time staff: 20 Head of Treasury & Risk, Nat Lewis Profit for the year 1,865 No. of borrowing members: 940 Head of IT, William Purdy Assets £000 No. of investing members: 21,547 Sales distribution channels Liquid assets 111,332 Total members: 22,487 for mortgages Mortgages 201,028 No. of depositors: 273 Intermediaries: 100% Fixed and other assets 4,520 Executive directors Chief Executive, Carl Astley Finance Director, George McGrady Total assets 316,880 Liabilities £000 More about the society Shares 285,624 We are a traditional building society and have built our reputation on being able to offer a Borrowings 6,389 range of uncomplicated savings accounts as well as “tailor made” mortgage products to suit Other liabilities 803 the individual needs of our borrowers. General reserve 22,667 Revaluation reserve 1,397
Total liabilities 316,880 Financial ratios % As a percentage of shares and borrowings – Gross capital 8.25 Liquid assets 38.13 As a percentage of mean total assets – Profit for the year 0.60 Management expenses 1.47 Lending Limit 3.81 Funding Limit 2.19
Percentage increase in 3.10 total assets during the year www.bsa.org.uk 47 Hinckley & Rugby Building Society Financial position
As at 30 November 2016
Head office: Upper Bond Street, Hinckley, Leicestershire, LE10 1DG Results for the year £000 T: 01455 251234 Net interest receivable 7,076 W: hrbs.co.uk Other income and charges 256 E: [email protected] Net loss from derivatives (186) Twitter: @HinckleyRugbyBS Administrative expenses (6,661) Facebook: facebook.com/hinckleyrugby Operating profit before provisions 485 Financial Services Compensation Scheme Levy (144) Date established: 1865 Non-executive directors Profit for the year before taxation 341 Date incorporated: 1865 Chairman, Colin Franklin Taxation (101) Senior Independent Director, David Woodward Auditor: KPMG LLP Geneane Bell Solicitor: Stephen Castling Barbara Mellish No. of branches: 8 Gary Wilkinson Nemone Wynn-Evans No. of agents: 4 No. of estate agency branches: 0 Other principal executives Solicitor & Secretary, Stephen Castling No. of ATMs: 0 Mortgage Services Manager, Profit for the year 240 No. of full time staff: 97 Martyn Shortland Assets £000 No. of part time staff: 32 Head of Intermediary Sales, Carolyn Thornley-Yates Liquid assets 90,233 No. of borrowing members: 5,500 Savings Manager, Kerry McDonagh Mortgages 539,847 No. of investing members: 43,000 Financial Controller, Chris Reid Derivative financial instruments 605 Financial Risk Manager, Rebecca Griffin Total members: 48,500 IT Services Manager, Michael Sharpe Fixed and other assets 6,014 No. of depositors: 300 Branch & Agency Support Manager, Jill Storey Executive directors Marketing & PR Manager, Stewart Heeley Total assets 636,699 Chief Executive, Chris White HR Manager, Lisa Bengi Liabilities £000 Finance Director, Andrew Payton Sales distribution channels Shares 504,756 for mortgages Borrowings 89,726 Branches: 5% Derivative financial instruments 1,272 Telephone: 5% Intermediaries: 90% Other liabilities 585 Reserves 40,360 More about the society
The Society is committed to providing an extensive range of competitive savings accounts and Total liabilities 636,699 mortgage schemes and to providing the highest standards of customer service. Financial ratios % With 8 branches and 4 agencies, Hinckley & Rugby is not only represented in some of the towns As a percentage of shares and borrowings – and cities of the East and West Midlands, but it is also strongly committed to having outlets Gross capital 6.79 in smaller village communities, where it is often the only financial services provider for miles around. Liquid assets 15.18 As a percentage of mean total assets – The Society is proud of its pioneering volunteer scheme ‘Community First’ which gives staff up to three days’ paid leave each year to get involved in volunteering projects of their choice. Profit for the year 0.04 Management expenses 1.10 As well as opportunities to become involved with many national and local charities, the Society is committed to working with Leicestershire Cares, which fosters links between businesses and local Lending Limit 0.60 people and organisations in need of help. Funding Limit 15.10
In addition, staff throughout the 8 branches and at the Hinckley Principal Office have raised thousands of pounds for various charities. Percentage increase in 11.45 total assets during the year
48 www.bsa.org.uk Holmesdale Building Society Financial position
As at 31 March 2017
Head office: 43 Church Street, Reigate, Surrey, RH2 0AE Results for the year £000 T: 01737 245716 Net interest receivable 3,824 W: theholmesdale.co.uk Other income and charges 40 E: [email protected] Administrative expenses (2,323) Twitter: @TheHolmesdale Operating profit before provisions 1,542 Facebook: facebook.com/holmesdalebuildingsociety Movement in provisions for bad and doubtful debts 10 Movement in provisions for liabilities Established: 1855 Executive directors – FSCS levy charge (16) Incorporated: 1954 Chief Executive, David Jervis Operating profit and profit on Finance Director, Jeff Boss Auditor: KPMG LLP ordinary activities before tax 1,535 Solicitor: Thomas Eggar Non-executive directors Tax on profit on ordinary activities (364) No. of branches: 1 Chairman, Joanne Hindle Senior Independent Director, Jan Smith No. of agents: 0 Keith Halstead No. of estate agency branches: 0 Mike McDermott No. of ATMs: 0 Other principal executives Profit for the year 1,171 No. of full time staff: 22 Compliance Manager, Secretary & MLRO, Assets £000 No. of part time staff: 4 Jamie Green Liquid assets 37,329 No. of borrowing members: 1,155 Sales distribution channels Mortgages 146,159 No. of investing members: 6,288 for mortgages Fixed and other assets 1,845 Branches: 12% Total members: 7,443 Intermediaries: 88% No. of depositors: 187
Total assets 185,334 More about the society Liabilities £000 Shares 144,995 The society was established in 1855 and its principal purpose is making loans which are secured on residential property and are funded substantially by its members. Borrowings 22,905 Other liabilities 1,223 The Holmesdale Building Society operates as a local, independent, mutual society which the Directors consider is most effective for the long term benefit of the members. General reserve 15,663 Revaluation reserve 548 The society aims to continue to provide both investment and mortgage facilities at competitive rates, offering an efficient, flexible, friendly and personal service.
Total liabilities 185,334 Financial ratios % As a percentage of shares and borrowings – Gross capital 9.66 Liquid assets 22.20 As a percentage of mean total assets – Profit for the year 0.62 Management expenses 1.24 Lending Limit 3.61 Funding Limit 13.64
Percentage increase in -2.8 total assets during the year www.bsa.org.uk 49 Ipswich Building Society Financial position
As at 30 November 2016
Head office address: PO Box 547, Ipswich, IP3 9WZ Results for the year £000 T: 0330 1230723 Net interest receivable 11,262 W: ibs.co.uk Other income and charges (64) E: [email protected] Administrative expenses (8,407) Twitter: @IpswichBuildSoc Movement in provisions for bad and doubtful debts (82) Facebook: facebook.com/ipswichbuildingsociety Movement in provisions for liabilities – FSCS levy charge (143) Date established: 1849 Non-executive directors Operating profit and profit on Date incorporated: 1961 Chairman, Sarah Evans ordinary activities before tax 2,566 Deputy Chairman, Valerie Dias Auditor: KPMG LLP Senior Independent Director, Michelle Tennens Tax on profit on ordinary activities (550) Solicitor: Birketts Alan Harris No. of branches: 9 Peter Elcock Steve Reid No. of agents: 4 No. of estate agency branches: 0 Other principal executives General Manager (Operations), Ian Brighton No. of ATMs: 0 General Manager (Retail & Distribution), Profit for the year 2,016 No. of full time staff: 89 Jo Leah Assets £000 No. of part time staff: 50 General Manager (Risk & Compliance), Mark Nash Liquid assets 101,952 No. of borrowing members: 5,583 Mortgages 476,945 No. of investing members: 64,734 Sales distribution channels Fixed and other assets 5,178 Total members: 70,317 for mortgages Telephone: 13.60% No. of depositors: 864 Intermediaries: 86.40%
Executive directors Total assets 584,075 Chief Executive: Richard Norrington Liabilities £000 Finance Director: Kieron Blackburn Shares 489,178 Borrowings 57,894 More about the society Other liabilities 8,183
We’re all about helping our members to grow and prosper. And we’re all about being local. General reserve 28,796 We’ve been doing this since 1849, and we’re Suffolk through and through. We’re interested in Revaluation reserve 24 what our members and the local community are doing and we want to roll up our sleeves and help out.
Total liabilities 584,075 Financial ratios % As a percentage of shares and borrowings – Gross capital 6.03 Liquid assets 18.64 As a percentage of mean total assets – Profit for the year 0.35 Management expenses 1.46 Lending Limit 0.77 Funding Limit 10.60
Percentage increase in 3.17 total assets during the year
50 www.bsa.org.uk Leeds Building Society Financial position
As at 31 December 2016
Head office: 105 Albion Street, Leeds, LS1 5AS Results for the year £m T: 0113 2257777 W: leedsbuildingsociety.co.uk Net interest receivable 201.8 E: [email protected] Other income and charges 10.2 Twitter: @LeedsBS Facebook: facebook.com/leedsbs Administrative expenses (91.9) Operating profit before provisions 120.1 Established: 1875 Other principal executives Movement in provisions for bad and doubtful debts (1.2) Director of Finance Operations, Gary Mitchell Incorporated: 1875 Movement in provisions for liabilities Chief Internal Auditor, Karen Bassett Auditor: Deloitte Deputy Finance Director, Stuart Whittle – FSCS levy charge (2.3) Solicitor: DLA Piper LLP and Director of Treasury, Paul Riley Operating profit and profit on Director of Strategy, Alison Port Addleshaw Goddard LLP Director of Compliance & Secretary, ordinary activities before tax 116.6 No. of branches: 62 Katherine Tong Tax on profit on ordinary activities (30.6) Deputy Chief Risk Officer, Andrew Moody No. of agents: 0 Director of Prudential & Enterprise Risk, No. of estate agency branches: 0 Andrew Mellor No. of ATMs: 0 Director of Operations, Martin Richardson Director of People, Becky Hewitt No. of full time staff: 1,148 Director of Change, Tom Tinkler Profit for the year 86.0 No. of part time staff: 221 Chief Information Officer, Tom Clark Assets: £m No. of borrowing members: 182,343 Director of Customer & Digital, Nikki Marsh Director of Product & Distribution, Liquid assets 1,904 No. of investing members: 566,021 Jaedon Green Mortgages 13,478 Total members: 756,612 Fixed and other assets 548 Associated companies Executive directors Leeds Financial Services Limited Chief Executive Officer, Peter A Hill Leeds Mortgage Funding Limited Chief Risk Officer, Andrew J Greenwood Leeds Building Society Covered Bonds LLP Chief Operating Officer, Karen R Wint Albion No. 2 plc, Albion No. 2 Holdings Ltd Total assets 15,930 Chief Financial Officer, Robin S P Litten Albion No. 3 plc, Albion No. 3 Holdings Ltd Liabilities and equity £m Chief Commercial Officer, Richard G Fearon Guildford No. 1 plc, Guildford No. 1 Holdings Ltd Shares 11,233 Leeds Covered Bonds Designated Member (No. 1) Non-executive directors Ltd Borrowings 3,401 Robin Ashton, Les Platts, Gareth Hoskin, Leeds Covered Bonds Designated Member (No. 2) Other liabilities 422 Phil Jenks, David Fisher, Philippa Brown, Ltd John Hunt, Susan Cooklin Leeds Covered Bonds Holdings Limited General reserve 863 Revaluation reserve 11 More about the society
During 2016, we consistently provided security and value through attractive products and Total liabilities 15,930 excellent service to meet the needs of our growing membership. As a result, the Society has more savers and borrowers than ever before, achieved record profits and our total assets now Summary of key financial ratios % exceed £15.9bn (£13.5bn 2015). As a percentage of shares and borrowings – We created 120 new roles last year and now employ more colleagues than at any time in our Gross capital 6.11 history. We moved our North East operating centre to a new, energy-efficient building, with Liquid assets 13.01 more room for our larger workforce. As a percentage of mean total assets – Great service comes from engaged colleagues – for the second year running we achieved accreditation from Best Companies, and were the first financial services organisation to secure Profit for the financial year 0.58 Investors in Diversity status (Awarded by the National Centre for Diversity) further promoting Management expenses 0.62 the Society as an ‘employer of choice’. Lending Limit 6.90 Our consistent approach was recognised with the ‘Best Building Society Savings Provider’ Funding Limit 23.50 award from independent comparison site Moneyfacts. In addition, we were named ‘Best Regular Savings Account Provider 2016’ for the second consecutive year by independent consumer advice website Savings Champion.
Our support for borrowers was acknowledged with awards for ‘Innovation in Personal Finance’ Percentage increase in 18.00 from Moneyfacts, for our Interest Only proposition, and ‘Best Shared Ownership Mortgage total assets during the year Lender’ from What Mortgage magazine. www.bsa.org.uk 51 Leek United Building Society Financial position
As at 31 December 2016
Head office: 50 St Edward Street, Leek, Staffordshire, ST13 5DL Results for the year £000 T: 01538 384151 Net interest receivable 11,884 W: leekunited.co.uk Other income and charges 527 E: [email protected] Administrative expenses (8,718) Net finance credit on pension scheme (82) Date established: 1863 Non-executive directors Net impairments gains/(losses) Chair, Rachel Court Date incorporated: 1863 on loans and advances 7 Richard Goddard Auditor: KPMG John Leveson Provisions for contingent liabilities and Commitments No. of branches: 12 Keith Abercromby – FSCS Levy (123) Jane Kimberlin No. of agents: 2 Colin Kersley Profit on ordinary activities before tax 3,495 No. of estate agency branches: 0 Tax on profit on ordinary activities (714) No. of ATMs: 0 Associated companies Leek United Home Loans Limited No. of full time staff: 134 Leek United Financial Services Limited No. of part time staff: 53 No. of borrowing members: 6,585 Sales distribution channels for mortgages Profit for the year 2,781 No. of investing members: 76,110 Branches: 21% Assets £000 Total members: 82,353 Telephone: 20% Intermediaries: 59% Liquid assets 180,328 No. of depositors: 408 Mortgages 742,844 Fixed and other assets 4,720 Executive directors Chief Executive, Kevin Wilson Finance Director, Paul Wilson Operations Director, John Kelly Total assets 927,892 Liabilities £000 More about the society Shares 836,578 Leek United Building Society is the friendlier face of finance – working with our members, for Borrowings 21,781 our members. We focus on providing reliable financial services with a range of mortgages, Other liabilities 11,506 savings and insurance products which all reflect the traditional, mutual values that the Society is built upon. General reserve 56,894 Revaluation/AFS reserve 1,133 With 12 branches and 2 agencies across the counties of Staffordshire, Derbyshire, Cheshire and Shropshire, Leek United focuses on delivering a fantastic service which helps customers find the right products for them – making sure that it is affordable and will deliver the short, medium and long term results they are looking for. Total liabilities 927,892
Each and every customer is important to us – that is why, whether in branch, by phone or Financial ratios % online, we always deliver a service recognising individual needs and provide financial help and As a percentage of shares and borrowings – advice which puts the customer first. Gross capital 6.76 Liquid assets 21.01 As a percentage of mean total assets – Profit for the year/year end assets 0.30 Management expenses 0.96 Lending Limit 0.60 Funding Limit 2.54
Percentage increase in 4.18 total assets during the year
52 www.bsa.org.uk London Mutual Credit Union Ltd Financial position
As at 30 September 2016
Head office: 4 Heaton Road, London, SE15 3TH Results for the year £000 T: 020 3773 1751 Net interest receivable 2,301 W: creditunion.co.uk Other income and charges 571 E: [email protected] Administrative expenses (2,673) Twitter: @LMCULondon Operating profit before provisions 199 Movement in provisions for bad and doubtful debts (362) Date established: 1982 Non-executive directors Operating profit and profit on Date incorporated: 1982 Abu Barkatoolah ordinary activities before tax (163) Auditor: Alexander Sloan Dr. Floyd Millen Tax on profit on ordinary activities (8) Heather Harris Solicitor: Brethertons LLP Lord Roy Kennedy No. of branches: 4 Mufu Durowoju No. of agents: 0 Richard Cooper Roy McLeod No. of estate agency branches: 0 No. of ATMs: 2 Other principal executives Chief Executive, Lakshman Chandrasekera No. of full time staff: 43 Profit for the year (171) No. of part time staff: 12 Assets No. of borrowing members: 10,700 Liquid assets 8,392 No. of investing members: 25,206 Fixed and other assets 16,369 Total members: 25,206 No. of depositors: 25,206
More about the credit union Total assets 24,761 Liabilities Established in 1982 to provide Credit Union services to employees of the London Borough of Shares 21,412 Southwark, the London Mutual Credit Unions (LMCU) has merged with six of the local Credit Unions over the past 15 years. LMCU now provides financial services to members who live Other liabilities 498 and/or work in London Boroughs of Southwark, Lambeth, Westminster or Camden, serving General reserve 1,697 members of British Armed Forces and all worshippers of the New Testament Church of God. We offer a range of financial services including savings, loans, current accounts, online and Other reserves 1,154 mobile banking.
Total liabilities 24,761 Financial ratios % As a percentage of shares and borrowings – Gross capital 13.00 Liquid assets 39.00 As a percentage of mean total assets – Profit for the year (1.00) Management expenses 11.00
Percentage increase in 4.00 total assets during the year www.bsa.org.uk 53 Loughborough Building Society Financial position
As at 31 October 2016
Head office: 6 High Street, Loughborough, Leicestershire, LE11 2QB Results for the year £000 T: 01509 610707 Net interest receivable 4,835 W: theloughborough.co.uk Other income and charges (67) E: [email protected] Administrative expenses (3,989) Operating profit before provisions 779 Date established: 1867 Non-executive directors Movement in provisions for bad and doubtful debts (9) Chairman, David Bowyer Date incorporated: 1875 Movement in provisions for liabilities Cheryl Clifford Auditor: KPMG LLP David Huntley – FSCS levy charge (52) No. of branches: 3 Michael Parrott Operating profit and profit on Jane Pilcher No. of agents: 2 Ian Webb ordinary activities before tax 718 No. of estate agency branches: 0 Tax on profit on ordinary activities (158) No. of ATMs: 0 Other principal posts Head of IT Services, Angela Robinson No. of full time staff: 42 Head of Operations, Simon Vaughan No. of part time staff: 12 Head of Risk and Compliance, Susan Lee Head of Marketing & Business Development, No. of borrowing members: 2,034 Eileen Wheatley Profit for the year 560 No. of investing members: 24,281 Assets £000 Total members: 26,315 Sales distribution channels for mortgages Liquid assets 71,756 No. of depositors: 336 Branches: 20% Mortgages 228,712 Telephone: 80% Fixed and other assets 2,587 Executive directors Chief Executive, Gary Brebner Operations Director, Caroline Joyce Finance Director, Stephen Jeffries Total assets 303,055 Liabilities £000
Shares 256,577 Borrowings 22,966 Other liabilities 1,801 General reserve 21,641 Available for sale reserve 70
Total liabilities 303,055 Financial ratios % As a percentage of shares and borrowings – Gross capital 7.77 Liquid assets 25.67 As a percentage of mean total assets – Profit for the year 0.19 Management expenses 1.34 Lending Limit 4.01 Funding Limit 8.22
Percentage increase in 4.32 total assets during the year
54 www.bsa.org.uk Manchester Building Society Financial position
As at 31 December 2016
Head office: 125 Portland Street, Manchester, M1 4QD Results for the year £000 T: 0161 9238000 Net interest receivable 8,472 W: themanchester.co.uk Other income and charges 738 E: [email protected] Administrative expenses (8,663) Operating profit before provisions 547 Date established: 1922 Non-executive directors Movement in provisions for bad and doubtful debts (3,448) Chairman, David Harding Date incorporated: 1922 Movement in provisions for liabilities Vice Chairman, Harry Baines Auditor: PricewaterhouseCoopers LLP John Allen – FSCS levy charge (67) Solicitor: Lyons Wilson Ian Dewar Operating profit and profit on Fiona Smith No. of branches: 1 ordinary activities before tax (2,968) No. of agents: 3 Associated companies Tax on profit on ordinary activities (382) No. of estate agency branches: 0 MBS (Mortgages) Ltd MBS (Property) Ltd No. of ATMs: 0 No. of full time staff: 43
No. of part time staff: 8 Profit for the year (3,350) No. of borrowing members: 2,517 Assets £000 No. of investing members: 15,748 Liquid assets 82,120 Total members: 18,204 Mortgages 288,234 No. of depositors: 378 Derivative Financial Instruments 278 Executive directors Other loans 1,218 Interim Chief Executive, Paul Lynch Fixed and other assets 10,454 Interim Finance Director, Janice Lincoln Total assets 382,304 Liabilities £000 More about the society Shares 315,391 At Manchester Building Society, we have been providing sound financial products since 1922. Borrowings 24,753 We are committed to mutuality because we believe it enables us to offer not only higher Other liabilities 3,313 levels of service than many banks, but also a comprehensive range of attractive savings and mortgage products. Derivative Financial Instruments 1,641 Subordinated Capital 14,200 We operate a streamlined organisation, based in the heart of Manchester with a small number of Subscribed Capital 32,249 agencies. Because of this, we are able to keep our costs to a minimum and pass on the benefits to our members. General reserve (9,243) Total liabilities 382,304 Financial ratios % As a percentage of shares and borrowings – Gross capital 10.94 Liquid assets 24.14 As a percentage of mean total assets – Loss for the year (0.84) Management expenses 2.17 Lending Limit 11.13 Funding Limit 7.28
Percentage increase in -8.23 total assets during the year www.bsa.org.uk 55 The Mansfield Building Society Financial position
As at 31 December 2016
Head office: Regent House, Regent Street, Mansfield, Nottinghamshire, NG18 1SS Results for the year £000 T: 01623 676300 Net interest receivable 5,898 W: mansfieldbs.co.uk Other income and charges 91 E: [email protected] Administrative expenses (3,902) Twitter: @mansfieldbs Operating profit before provisions 2,087 Movement in provisions for bad and doubtful debts 8 Date established: 1870 Non-executive directors Movement in provisions for liabilities Date incorporated: 1875 Chairman, Jeremy Cross – FSCS levy charge (118) Auditor: KPMG LLP Robert Hartley Operating profit and profit on Robert Clifford Solicitor: Harrop White Vallance & Alison Chmiel ordinary activities before tax 1,977 Dawson Colin Bradley Tax on profit on ordinary activities (402) No. of branches: 4 Nicholas Baxter
No. of agents: 0 Other principal executives No. of estate agency branches: 0 Risk and Compliance Executive, Jill Watson Commercial Development Executive, No. of ATMs: 0 Richard Crisp Profit for the year 1,575 No. of full time staff: 59 Mortgage Executive, David Newby Assets £000 No. of part time staff: 20 Sales distribution channels Liquid assets 68,001 No. of borrowing members: 4,878 for mortgages Mortgages 258,813 No. of investing members: 17,551 Branches:13% Fixed and other assets 1,953 Intermediaries: 87% Total members: 22,429 No. of depositors: 492
Executive directors Total assets 328,767 Chief Executive, Gev Lynott Liabilities £000 Deputy Chief Executive, Finance Director & Shares 278,604 Secretary, Paul Wheeler Borrowings 24,780 More about the society Other liabilities 889 General reserve 24,494 The society was established in 1870. We offer a range of attractive, easy to understand savings products and innovative and affordable mortgage solutions.
Our lending area covers England & Wales and we support borrowers with a variety of needs and circumstances including low deposits, shared ownership, self build, buy to let, let to buy, self- Total liabilities 328,767 employed, contract workers, etc. Financial ratios % On the savings front we cater for the needs of most savers by offering an attractive range of As a percentage of shares and borrowings – accounts available through either our branches, by post or via the internet. Savings products Gross capital 8.07 includes fixed rate, variable rate, tax free Isa accounts, regular savings and young saver accounts. We also offer businesses, schools, clubs and charities and SIPP (pensions) cash deposits. Liquid assets 22.41 As a percentage of mean total assets – All the above is backed by individual, personal service for the benefit of investors and borrowers alike. Through our business relationships our customers also have access to independent financial Profit for the year 0.49 advice and a comprehensive range of protection and general insurance products. Management expenses 1.21
We are committed to supporting our local community through direct donations and work in the Lending Limit 0.50 community schemes. Funding Limit 17.91
Percentage increase in 4.47 total assets during the year
56 www.bsa.org.uk Market Harborough Building Society Financial position
As at 31 December 2016
Head office: Welland House, The Square, Market Harborough, Leicestershire, LE16 7PD Results for the year £000 T: 01858 412250 Net interest receivable 8,854 W: mhbs.co.uk Other income and charges 338 E: [email protected] Administrative expenses (6,125) DX: 27312 Market Harborough Operating profit before provisions 3,067 Twitter: @MarketHarbBS Movement in provisions for bad and doubtful debts (52) Movement in provisions for liabilities Established: 1870 Non-executive directors – FSCS levy charge (22) Incorporated: 1885 Chairman, Nick Johnston Operating profit and profit on Vice Chairman, Ken Piggott Auditor: KPMG LLP Melanie Duke ordinary activities before tax 2,993 Solicitor: Shoosmiths Jon Fox Tax on profit on ordinary activities (722) No. of branches: 6 Zoe Shapiro Michael Thomas No. of agents: 1 No. of estate agency branches: 0 Other principal executives Head of Risk, Michelle Pledger No. of ATMs: 0 Secretary and Financial Controller, Profit for the year 2,271 No. of full time staff: 68 Lizzie Souter Assets £000 No. of part time staff: 52 Head of Sales and Marketing, Louise Bunce Head of Mortgages and Savings, Liquid assets 47,137 No. of borrowing members: 3,789 Stephen Barringer Mortgages 367,035 No. of investing members: 33,078 Fixed and other assets 3,519 Total members: 36,867 Associated companies Market Harborough Mortgages Limited No. of depositors: 277 Sales distribution channels Executive directors for mortgages Total assets 417,691 Chief Executive, Mark Robinson Telephone: 8% Liabilities £000 Finance Director, Nick Fielden Intermediaries: 92% Shares 345,295 Borrowings 35,467 More about the society Other liabilities 3,292
Market Harborough Building Society was established in the south Leicestershire town of General reserve 33,637 Market Harborough in 1870. The Society has grown steadily and prudently over the last 147 years with assets in excess of £417m, over 33,000 savings members and 3,000 mortgage members.
Total liabilities 417,691 Financial ratios % As a percentage of shares and borrowings – Gross capital 8.80 Liquid assets 22.60 As a percentage of mean total assets – Profit for the year 0.50 Management expenses 1.40 Lending Limit 3.80 Funding Limit 9.30
Percentage increase in -2.28 total assets during the year www.bsa.org.uk 57 Marsden Building Society Financial position
As at 31 December 2016
Head office: 6-20 Russell Street, Nelson, Lancashire, BB9 7NJ Results for the year £000 T: 01282 440500 Net interest receivable 6,000 W: themarsden.co.uk Other income and charges 534 E: [email protected] Administrative expenses (5,288) Twitter: @MarsdenBS Operating profit before provisions 1,246 Facebook: facebook.com/marsdenbuildingsociety Movement in provisions for bad and doubtful debts 16 Movement in provisions for liabilities Established: 1860 Non-executive directors – FSCS levy charge (87) Incorporated: 1885 Chairman, Roger Barlow Operating profit and profit on Tim Brooke Auditor: KPMG LLP Michele Ibbs ordinary activities before tax 1,175 Solicitor: Addleshaw Goddard LLP, Alison Hope Tax on profit on ordinary activities (250) DWF LLP, Baines Wilson LLP Carol Ritchie Ian Bullock No. of branches: 8 No. of agents: 0 Other principal executives General Manager (Resources), Phil Fox No. of estate agency branches: 0 Secretary & Head of Compliance, Profit for the year 1,029 No. of ATMs: 0 Tracy Ashworth Assets £000 No. of full time staff: 66 Heather Crinion, General Manager (Operations) Liquid assets 67,169 No. of part time staff: 18 Head of Lending, Steve Robinson Mortgages 346,229 No. of borrowing members: 4,728 Head of Treasury, Mark Walker Fixed and other assets 2,606 No. of investing members: 37,066 Sales distribution channels Total members: 41,427 for mortgages No. of depositors: 71 Telephone: 10% Intermediaries: 90% Total assets 416,004 Executive directors Liabilities £000 Director & Chief Executive, Rob Pheasey Shares 344,610 Finance Director & Chief Risk Officer, Neal Walker Borrowings 33,234 Other liabilities 2,437 More about the society General reserve 35,723
A regional building society based in the North West serving local members through its eight retail outlets and extending its reach nationally through telephone and internet operations. With a focus on home ownership and savings, the society delivers a professional and highly personalised service to its members. Total liabilities 416,004 Financial ratios % As a percentage of shares and borrowings – Gross capital 9.45 Liquid assets 17.78 As a percentage of mean total assets – Profit for the year 0.23 Management expenses 1.29 Lending Limit 1.49 Funding Limit 8.86
Percentage increase in 3.09 total assets during the year
58 www.bsa.org.uk Melton Mowbray Building Society Financial position
As at 31 December 2016
Head office: Mutual House, Leicester Road, Melton Mowbray, Leicestershire, LE13 0DB Results for the year £000 T: 01664 414141 Net interest receivable 5,864 W: themelton.co.uk Other income and charges 761 E: [email protected] Administrative expenses (5,263) Operating profit before provisions 1,362 Date established: 1875 Non-executive directors Loss on revaluation of investment property (150) Alan Craft Date incorporated: 1875 Impairment credit on loans and advances 298 Lorraine Alldritt Auditor: KPMG LLP Andrew Capps Provisions for liabilities – FSCS levy charge (52) No. of branches: 3 Darren McKenzie Operating profit and profit before tax 1,458 Fiona Pollard No. of agents: 0 Kenneth Romney Tax expense (296) No. of estate agency branches: 0 No. of ATMs: 0 Other principal executives Chief Risk Officer, Rebecca Cartwright No. of full time staff: 62 Director of Operations, Debbie Flint No. of part time staff: 28 Director of Sales & Marketing, Nicola Alvarez Financial Controller, Siân Gant No. of borrowing members: 6,172 Head of Group IT, Steve Clayton Profit for the year 1,162 No. of investing members: 38,320 Society Secretary, Alison Bourne Assets £000 Total members: 43,262 Associated companies Liquid assets 64,230 No. of depositors: 601 MBS Lending Ltd Mortgages 339,019 MMBS Services Ltd Fixed and other assets 15,918 Executive directors MMBS Trading Ltd Chief Executive, Martin Reason Deputy Chief Executive and Sales distribution channels Finance Director, John Mulvey for mortgages Branches: 10% Total assets 419,167 Telephone: 20% Liabilities £000 Intermediaries: 70% Shares 346,057 Borrowings 33,841 More about the society Other liabilities 2,782
The Melton is a modern, mutual building society which has been serving the people of Melton Reserves 36,487 Mowbray and the surrounding area since 1875. The Society is a national provider of mortgages and savings with over 40,000 members and has a reputation for being a trusted provider of financial products including mortgages, savings, insurance and investments.
The Society’s success is built on being an independent, mutual Society, which places members at Total liabilities 419,167 the heart of the business by sharing the results of our success through higher interest rates for savers, lower rates for borrowers and providing better services. This also means contributing to Financial ratios % the communities we serve both through sponsoring local groups and through supporting our own As a percentage of shares and borrowings – Charitable Foundation. Gross capital 9.60 The Melton works with its local Wildlife Trusts to raise funds to protect wildlife and encourage Liquid assets 16.91 enjoyment of the natural world. Supporting wildlife and the Trusts ties in with the Society’s As a percentage of mean total assets – community ethos and its commitment to providing sustainable mortgages, affordable housing and encouraging responsible living. Profit for the year 0.29 Management expenses 1.30 Lending Limit 4.01 Funding Limit 9.98
Percentage increase in 7.62 total assets during the year www.bsa.org.uk 59 Monmouthshire Building Society Financial position
As at 30 April 2017
Head office: John Frost Square, Newport, South Wales, NP20 1PX Results for the year £000 T: 01633 844444 Net interest receivable 15,362 W: monbs.com Other income and charges 69 E: [email protected] Administrative expenses (9,898) Twitter: @MonmouthshireBS Operating profit before provisions 5,533 Facebook: facebook.com/monmouthshirebs Movement in provisions for bad and doubtful debts 193 Movement in provisions for liabilities Established: 1869 Non-executive directors – FSCS levy charge 15 Incorporated: 1881 Chairman, Haydn Warman Operating profit and profit on Vice Chairman, Tony Morgan Auditor: Deloitte LLP Debra Lewis; Nina Hingorani-Crain; ordinary activities before tax 5,741 Solicitor: Various Trevor Barratt; Roger Turner; William Carroll; Tax on profit on ordinary activities (1,176) No. of branches: 11 Paul Leader
No. of agents: 18 Other principal executives No. of estate agency branches: 0 Director of Distribution, Dawn Gunter Head of Risk & Compliance, David Mollison No. of ATMs: 0 Profit for the year 4,565 No. of full time staff: 102 Sales distribution channels Assets £000 No. of part time staff: 62 for mortgages Branches: 20% Liquid assets 232,825 No. of borrowing members: 12,142 Intermediaries: 80% Mortgages 811,268 No. of investing members: 42,798 Fixed and other assets 8,566 Total members: 69,084 No. of depositors: 2,290
Executive directors Total assets 1,053,828 Interim Chief Executive Officer, William Carroll Liabilities £000 Interim Chief Finance Officer, Iwan Jones Shares 816,089 Corporate Governance Director & Secretary, Paul Leader Borrowings 170,448 Other liabilities 6,041 More about the society General reserve 61,250
Monmouthshire Building Society, one of Wales’ largest and most successful financial
institutions, provides a competitive range of mortgage, savings and insurance products as well as a broad range of ancillary services provided via referral to a range of third party providers (e.g. financial planning, legal services, funeral plans). Total liabilities 1,053,828
The society was established as a mutual organisation in Newport in 1869 to meet the needs Financial ratios % of local people and operates through a network of branch and agency offices, covering the M4 As a percentage of shares and borrowings – corridor from Chepstow in the east, to Swansea in the west. Gross capital 6.21 In 2000, the society launched Monmouthshire Building Society Charitable Foundation, a Liquid assets 23.60 registered charity which has contributed over £200,000 to more than 300 local organisations As a percentage of mean total assets – and charities across South Wales. Profit for the year 0.43 Management expenses 0.93 Lending Limit 3.20 Funding Limit 17.28
Percentage increase in -1.83 total assets during the year
60 www.bsa.org.uk Nationwide Building Society Financial position
As at 4 April 2017
Head office: Nationwide House, Pipers Way, Swindon, SN38 1NW Underlying and statutory T: 01793 656363 results for the year £m Net interest income 2,960 W: nationwide.co.uk Net other income 325 Twitter: @AskNationwide and @NationwidePress Underlying administrative expenses (1,979) Facebook: facebook.com/nationwidebuildingsociety Impairment losses (140) Established: 1884 Chief Legal Officer and Society Secretary, Underlying provisions for liabilities and charges (136) Keith Ford Incorporated: 1884 Chief People Officer, Alison Robb Underlying profit for the year before taxation 1,030 Auditor: PricewaterhouseCoopers Chief Internal Auditor, Janet Chapman Bank levy (42) Solicitor: Allen & Overy, Linklaters, Sales distribution channels for mortgages Gains from derivatives and hedge accounting 66 Branches: 17% Addleshaw Goddard and Eversheds. Statutory profit before tax 1,054 Telephone: 13% No. of branches: c.700 Internet: 23% Taxation (297) Intermediaries: 47% No. of agents: 0 Profit for the year 757 No. of estate agency branches: 0 Associated companies Assets £m Derbyshire Home Loans Limited Liquid assets 25,368 No. of ATMs: c.1,400 E-MEX Home Funding Limited No. of full time staff: c.14,400 Nationwide Syndications Limited Mortgages 171,119 The Mortgage Works (UK) plc Commercial lending 12,555 No. of part time staff: c.4,100 UCB Home Loans Corporation Limited No. of borrowing members: c.2.2 million The Nationwide Foundation (Independent Charity, Other lending 3,697 not a Group Subsidiary for accounting purposes). No. of investing members: c.13.8 million At.Home Nationwide Limited Derivative financial instrument assets 5,043 Confederation Mortgage Services Limited Total members: c.15.2 million Fixed and other assets 3,888 Dunfermline BS Nominees Limited No. of depositors: c.0.85 million First Nationwide Total assets 221,670 Jubilee Mortgages Limited Liabilities £m Monument (Sutton) Limited Executive directors Shares (member deposits) 144,542 Chief Executive Officer, Joe Garner Nationwide Anglia Property Services Limited Chief Relationship and Distribution Officer, Nationwide Housing Trust Limited Borrowings 57,908 Nationwide Investments (No 1) Limited Tony Prestedge Derivative financial instrument liabilities 3,182 Chief Financial Officer, Mark Rennison Nationwide Mortgage Corporation Limited Chief Products and Propositions Officer, Nationwide Trust Limited Other liabilities 1,724 Chris Rhodes NBS Fleet Services Limited Staffordshire Leasing Limited Subordinated liabilities 2,905 Non-executive directors The Derbyshire (Premises) Limited Subscribed capital 276 Chairman, David Roberts Ashton Employment Limited Rita Clifton, Mitchel Lenson, Lynne Peacock, Ethos Independent Financial Services Limited Core capital deferred shares 531 Exeter Trust Limited Mai Fyfield, Tim Tookey, Kevin Parry, Other equity instruments 992 Baroness Usha Prashar LBS Mortgages Limited Moulton Finance Overseas B.V. General reserve 9,316 Nationwide (Isle of Man) Limited Other principal executives Revaluation reserve 67 Chief Information Officer, Debra Bailey Nationwide (Overseas) UK Limited Chief Strategy and External Relations Officer, Nationwide Financial Services Limited Cash flow hedge reserve 183 Nationwide Home Loans Limited Richard Beck Available for sale reserve 44 Chief Marketing Officer, Sara Bennison Nationwide International Limited Director of Intermediaries, Branches and Nationwide Lease Finance Limited Total members’ interest, equity and liabilities 221,670 Regulated Advice, Graeme Hughes Nationwide Property Services (NBS) Limited Chief Data Officer, Lee Raybould Nationwide Covered Bonds LLP Financial ratios % Chief Transformation Officer, Martin Boyle Silverstone Master Issuer plc As a percentage of shares and borrowings – Silverstone Funding No.1 Limited Chief Risk Officer, Julia Dunn Gross capital 7.10 Cromarty CLO Limited Liquid assets 12.50 As a percentage of mean total assets – More about the society Profit for the year 0.35 Nationwide is the world’s largest building society as well as one of the largest savings providers Management expenses 0.94 and a top-three provider of mortgages in the UK. It is also a major provider of current accounts, credit cards, ISAs and personal loans. Nationwide has around 15 million customers. Lending Limit 7.92 Customers can manage their finances in branch, on the telephone, internet and post. Funding Limit 28.26 The Society has around 20,000 employees. Nationwide’s head office is in Swindon with administration centres based in Northampton, Bournemouth and Dunfermline. The Society Percentage increase in 6.09 also has a number of call centres across the UK. total assets during the year www.bsa.org.uk 61 Newbury Building Society Financial position
As at 31 October 2016
Head office: 17 Bartholomew Street, Newbury, Berkshire, RG14 5LY Results for the year £000 T: 01635 555700 Net interest receivable 15,942 W: newbury.co.uk Other income and charges 12 E: [email protected] Net (loss)/gain from derivatives (447) Twitter: @NewburyBS Administrative expenses (8,292) Facebook: facebook.com/newburybs Operating profit before provisions 7,215 Movement in provisions for bad and doubtful debts (28) Date established: 1856 Non-executive directors Movement in provisions for liabilities – Auditor: KPMG LLP Chairman, Peter Brickley FSCS levy charge (195) Vice Chairman, John Parker Solicitor: Coffin Mew Ron Simms Operating profit and profit on No. of branches: 10 Tracy Morshead ordinary activities before tax 6,992 William Roberts No. of agents: 0 Tax on profit on ordinary activities (1,387) Sarah Hordern No. of estate agency branches: 0 No. of ATMs: 0 Other principal executives Head of Compliance & Company Secretary, No. of full time staff: 112 Nigel Briggs Profit for the year 5,605 No. of part time staff: 39 Head of Risk & Conduct, Erika Neves Assets £000 No. of borrowing members: 10,274 Head of IT, Ian Willson Liquid assets 150,008 No. of investing members: 57,462 Sales distribution channels Mortgages 780,787 Total members: 66,469 for mortgages Fixed and other assets 8,543 Branches: 38% No. of depositors: 341 Intermediaries: 62% Executive directors Chief Executive, Roland Gardner Finance Director, Lee Bambridge Total assets 939,338 Operations and Sales Director, Liabilities £000 Phillippa Cardno Shares 767,617 Borrowings 105,734 More about the society Other liabilities 4,178
Today, with over 66,000 members, the Society is stronger than ever. Newbury Building Society General reserve 60,384 has around 140 staff and ten branches across Berkshire, Hampshire and Oxfordshire. Its Head Revaluation reserve 1,425 Office is based in Newbury, Berkshire.
Total liabilities 939,338 Financial ratios % As a percentage of shares and borrowings – Gross capital 7.08 Liquid assets 17.18 As a percentage of mean total assets – Profit for the year 0.62 Management expenses 0.92 Lending Limit 1.70 Funding Limit 12.10
Percentage increase in 7.87 total assets during the year
62 www.bsa.org.uk Newcastle Building Society Financial position
As at 31 December 2016
Head office: Principal Office, Portland House, New Bridge Street, Results for the year £m Newcastle upon Tyne, NE1 8AL Net interest receivable 27.1 T: 0191 244 2000 Other income and charges 27.5 W: newcastle.co.uk Administrative expenses (42.7) E: [email protected] Operating profit before provisions 11.9 Twitter: @NewcastleBSoc Movement in provisions for bad and doubtful debts (3.2) Facebook: facebook.com/newcastlebsoc Movement in provisions for liabilities – FSCS levy charge (0.6) Date established: 1863 Non-executive directors Operating profit and profit on Chairman, Philip Moorhouse Date incorporated: 1874 Deputy Chairman & Senior Independent ordinary activities before tax 8.1 Auditor: PricewaterhouseCoopers LLP Director, David Buffham Tax on profit on ordinary activities (2.0) Solicitor: Addleshaw Goddard LLP Richard Bottomley, Bryce Glover, Karen Ingham, John Morris, Anne Shiels, No. of branches: 27 Ian Ward No. of agents: 1 No. of estate agency branches: 0 Other principal executives Karen Anderson, Phil Grand, Steve Watchman Profit for the year 6.1 No. of ATMs: 0 Assets £m No. of full time staff: 833 Associated companies Newcastle Financial Advisers Ltd Liquid assets 776.5 No. of part time staff: 211 Newcastle Mortgage Loans (Jersey) Limited Derivative Financial Instruments 6.5 No. of borrowing members: 28,270 Newcastle Portland House Limited Mortgages 2,563.8 Newcastle Strategic Solutions Limited No. of investing members: 334,488 Newcastle Systems Management Limited Fair Value Adjustments for Hedged Risk 233.8 Total members: 355,175 Fixed and other assets 40.9 No. of depositors: 3,845 Sales distribution channels for mortgages Total assets 3,621.5 Executive directors Branches: 4% Liabilities £m Chief Executive, Andrew Haigh; Deputy Telephone: 19% Shares 2,709.2 Chief Executive and Finance Director, Angela Intermediaries: 77% Russell; Strategy Planning & Risk Director, Fair Value Adjustments for Hedged Risk 5.2 Patrick Ferguson Borrowings 398.4 Derivative Financial Instruments 234.3 More about the society Other liabilities 16.1 Subordinated liabilities 50.0 Newcastle Building Society is the largest building society in the North East, with more branches than any other society in the region, and with assets of more than £3.6bn. Subscribed Capital 30.0 Reserves 178.3 We help people to save, plan their finances and own their own home. We aim to be a great place to work, and invest in helping our colleagues to develop and grow their potential. We are Total liabilities 3,621.5 proud to hold Investors In People Gold and to have been voted ‘Best Regional Building Society’ Financial ratios % in the What Mortgage Awards 2017. As a percentage of shares and borrowings – We play an active role in our heartland communities, helping them make positive changes via Gross capital 8.31 community grant donations and our growing colleague volunteering programme. Our financial Liquid assets 24.99 education programme aims to encourage better financial understanding and informed financial decision making across all age groups. As a percentage of mean total assets – Profit for the year 0.17 Management expenses 1.21 Lending Limit 5.30 Funding Limit 12.82
Percentage increase in 5.1 total assets during the year www.bsa.org.uk 63 Nottingham Building Society Financial position
As at 31 December 2016
Head office: Nottingham House, 3 Fulforth Street, Nottingham, NG1 3DL Results for the year £m T: 0344 4814444 Net interest receivable 45.6 W: thenottingham.com Other income and charges 8.0 E: [email protected] Administrative expenses (39.0) Facebook: facebook.com/thenottingham Operating profit before provisions 14.6 Movement in provisions for liabilities Established: 1849 – FSCS levy charge (0.4) Non-executive directors Incorporated: 1881 Chairman, John Edwards Operating profit and profit on Auditor: Ernst & Young LLP Vice-Chair, Jane Kibbey ordinary activities before tax 14.2 Andrew Neden Solicitor: Various Kerry Spooner Tax on profit on ordinary activities (3.2) No. of branches: 60 Kavita Patel No. of agents: 0 Associated companies No. of estate agency branches: 34 Nottingham Property Services Ltd No. of ATMs: 5 Nottingham Mortgage Services Ltd Harrison Murray Ltd No. of full time staff: 501 HM Lettings Ltd Profit for the year 11.0 No. of part time staff: 195 Assets £m No. of borrowing members: 38,836 Sales distribution channels for mortgages Liquid assets 527.0 No. of investing members: 162,242 Intermediaries: 96% Mortgages 3,032.6 Total members: 202,132 Direct: 4% Fixed and other assets 31.8 No. of depositors: 1,656 Executive directors Chief Executive, David Marlow Finance Director, Daniel Mundy Total assets 3,591.4 Chief Operating Officer, Simon Taylor Liabilities £m Shares 2,457.4 Borrowings 872.0 Other liabilities 62.2 General reserve 199.8
Total liabilities 3,591.4 Financial ratios % As a percentage of shares and borrowings – Gross capital 6.79 Liquid assets 15.83 As a percentage of mean total assets – Profit for the year 0.32 Management expenses 1.12 Lending Limit 3.22 Funding Limit 26.19
Percentage increase in 8.20 total assets during the year
64 www.bsa.org.uk Number One Police Credit Union Limited Financial position trading as No1 CopperPot Credit Union As at 30 September 2016
Head office: Slater House, Oakfield Road, Cheadle Royal Business Park, Cheadle, Results for the year £000 Cheshire, SK8 3GX Net interest receivable 6,014 T: 0161 741 3160 Other income and charges 351 W: no1copperpot.com Administrative expenses (1,994) E: [email protected] Operating profit before provisions 4,371 Twitter: @No1CopperPot Movement in provisions for bad and doubtful debts 558 Facebook: facebook.com/no1copperpot Operating profit and profit on ordinary activities before tax 3,813 Established: 1986 Executive directors Tax on profit on ordinary activities (109) Chief Executive, Caroline Domanski Incorporated: 1986 Chief Finance Officer, Lisa Ridgway Auditor: Hallidays 1843 Limited No. of branches: 1 Non-executive directors Chairman, Chris Burrows No. of agents: 0 Vice-Chair, Arthur Elstone No. of estate agency branches: 0 Secretary, Fiona Worall Peter Henson No. of ATMs: 0 Helen Thomas Profit for the year 3,704 No. of full time staff: 27 Chair of Audit, Rod Ashley Assets £000 No. of part time staff: 4 Vice-Chair of Audit, Melanie Crooke Liquid assets 53,275 No. of borrowing members: 8,604 Mortgages 13,648 No. of investing members: 31,488 Fixed and other assets 67,068 Total members: 31,488 No. of depositors: 0
Total assets 133,991 More about the credit union Liabilities £000 Shares 113,982 No1 CopperPot Credit Union has been established for 30 years and is England’s largest Credit Union as well as one of only four credit unions offering mortgage products. The members of Other liabilities 1,561 No1 CopperPot are serving or retired Police Officers, Police staff members, Special or Police General reserve 18,448 Community Support Officers within the UK as well as their families.
The Credit Union offers a wide range of savings and loans products which are tailored to the members’ financial needs at competitive rates. The Credit Union has seen a significant growth in assets over the past year whilst maintaining its ethical ethos of delivering the best value and excellent customer service for the members. Total liabilities 133,991 Financial ratios % As a percentage of shares and borrowings – Gross capital 16.00 Liquid assets 47.00
Percentage increase in 6.61 total assets during the year www.bsa.org.uk 65 Penrith Building Society Financial position
As at 31 December 2016
Head office: 7 King Street, Penrith, Cumbria, CA11 7AR Results for the year £000 T: 01768 863675 Net interest receivable 1,693 W: penrithbuildingsociety.co.uk Other income and charges 50 E: [email protected] Administrative expenses (1,494) Twitter: @Penrith_BS Operating profit before provisions 249 Movement in provisions for bad and doubtful debts (25) Date established: 1877 Non-executive directors Movement in provisions for liabilities Date incorporated: 1877 Chairman, Robert Cairns – FSCS levy charge (22) Auditor: KPMG Vice Chairman, Alan Waterfield Operating profit and profit on Senior Independent Director, Will Lindsay Solicitor: Gaynham King & Mellor Janice Lincoln ordinary activities before tax 202 No. of branches: 1 Natalie Ruane Tax on profit on ordinary activities (36) No. of agents: 0 Other principal executives No. of estate agency branches: 0 Retail Operations Director, Tim Bowen No. of ATMs: 0 Head of Risk and Compliance and Secretary, Susan Askew No. of full time staff: 15 Profit for the year 166 No. of part time staff: 8 Sales distribution channels Assets £000 No. of borrowing members: 799 for mortgages Branches: 25% Liquid assets 25,669 No. of investing members: 6,378 Telephone: 10% Mortgages 79,266 Total members: 6,803 Internet: 5% Fixed and other assets 1,128 Intermediaries: 60% No. of depositors: 29 Executive directors Chief Executive, Amyn Fazal FCIB Finance Director, Elspeth James FCA Total assets 106,063 Liabilities £000 More about the society Shares 93,330 Borrowings 1,720 Penrith Building Society is highly regarded locally for its personal service and community Other liabilities 185 involvement in Cumbria. The Society also operates nationally and its mortgages are distributed directly and via a broker network. Firmly committed to mutuality, the Society believes that the General reserve 10,828 customers want to deal with real people who act with good values and integrity.
Total liabilities 106,063 Financial ratios % As a percentage of shares and borrowings – Gross capital 11.39 Liquid assets 27.01 As a percentage of mean total assets – Profit for the year 0.16 Management expenses 1.45 Lending Limit 2.72 Funding Limit 1.81
Percentage increase in 5.98 total assets during the year
66 www.bsa.org.uk Principality Building Society Financial position
As at 31 December 2016
Head office: Principality Buildings, PO Box 89, Queen Street, Cardiff, CF10 1UA Results for the year £m T: 0330 3334000 Net interest receivable 124.9 W: principality.co.uk Other income and charges 11.3 E: [email protected] Administrative expenses (82.1) Twitter: @PrincipalityBS Impairment provisions 2.7 Facebook: facebook.com/principalitybuildingsociety Provisions for other liabilities and charges (6.5) Profit for the year before taxation 50.3 Established: 1860 Non-executive directors Taxation (11.2) Incorporated: 1874 Chairman, Laurence Adams Sally Jones-Evans Auditor: Deloitte LLP Senior Independent Director, Derek Howell Solicitor: Eversheds LLP David Rigney No. of branches: 53 Natalie Elphicke Nigel Annett No. of agents: 18 No. of estate agency branches: 0 Other principal executives Managing Director of Principality No. of ATMs: 13 Commercial, Peter Hughes Profit for the year 39.1 No. of full time staff: 887 Director of Human Resources, Sue Lane Assets £m No. of part time staff: 232 Treasurer, David Cunningham-Jones Liquid assets 1,116.8 No. of borrowing members: 93,465 Associated companies Mortgages 7,073.9 No. of investing members: 451,326 Nemo Personal Finance Limited Fixed and other assets 90.5 (secured personal loans) Total members: 535,387 Loan Link Limited (mortgage broking) Executive directors Group Chief Executive, Steve Hughes Sales distribution channels Chief Financial Officer, Tom Denman for mortgages Total assets 8,281.2 Group Risk Director, Michael Jones Branches: 5.6% Liabilities £m Chief Customer Officer, Julie-Ann Haines Broker: 88.6% Shares 6,165.2 Telephone: 5.8% Borrowings 1,468.8 More about the society Other liabilities 84.2 Retirement benefit obligations 15.3 As Wales’ largest building society, Principality Building Society, has over £8bn assets and is the Subscribed capital 69.3 sixth largest building society in the UK. Reserves 478.4 Founded as a mutual building society in 1860, Principality prides itself on providing excellent customer service and a home for its members’ money and a real focus on delivering for its Total liabilities 8,281.2 Members and customers. Financial ratios % Principality strives to make a positive impact not just on individuals but also on their As a percentage of shares and borrowings – communities up and down Wales. Sponsors of the Principality Premiership, Only Boys Aloud Gross capital and Junior Wales Open, the building society plays a key role in supporting life and culture in 7.20 Wales as well as driving the housing agenda. Liquid assets 14.63 As a percentage of mean total assets – Profit after taxation 0.49 Management expenses 1.04 Lending Limit 5.10 Funding Limit 19.30
Percentage increase in 9.18 total assets during the year www.bsa.org.uk 67 Progressive Building Society Financial position
As at 31 December 2016
Head office: Progressive House, 33/37 Wellington Place, Belfast, BT1 6HH Results for the year £000 T: 028 90244926 Net interest receivable 25,077 W: theprogressive.com Other income and charges (52) E: [email protected] Administrative expenses (12,349) Twitter: @Progressivebsoc Operating profit before provisions 12,676 Facebook: facebook.com/ProgressiveBSoc Movement in provisions for bad and doubtful debts (603) Movement in provisions for liabilities Date established: 1914 Non-executive directors – FSCS levy charge (314) Date incorporated: 1914 Chairman, Michael Parrott Operating profit and profit on Vice-chairman, Gerry McGinn Auditor: Deloitte LLP Adrian Coles OBE ordinary activities before tax 11,759 Solicitor: Messrs Peden & Reid Solicitors Dr Margaret Cullen Tax on profit on ordinary activities (2,387) No. of branches: 12 Keith Jess
No. of agents: 39 Other principal executives No. of estate agency branches: 0 Secretary & Head of Retail Credit, Peter Lyttle, No. of ATMs: 0 Chief Information Officer, Tommy O’Neill, Profit for the year 9,372 No. of full time staff: 123 Head of Human Resources, Ailsa McNeill, Assets £000 No. of part time staff: 52 Head of Conduct Risk, Mairead King, Head of Prudential Risk, Gareth Robinson Liquid assets 337,704 No. of borrowing members: 26,018 Derivative financial instrument 1 No. of investing members: 87,479 Sales distribution channels Mortgages 1,446,670 Total members: 111,079 for mortgages Branches: 20% Fixed and other assets 10,538 No. of depositors: 41 Intermediaries: 80%
Executive directors Total assets 1,794,913 Chief Executive, Darina Armstrong, Liabilities £000 Deputy Chief Executive & Finance Director, Shares 1,578,631 Michael Boyd Operations Director, Declan Moore Borrowings 101,169 Other liabilities 12,115 More about the society General reserve 103,333 Revaluation reserve (335) Progressive Building Society was formed in Belfast in 1914 out of the merger of 5 small societies. Today, Progressive is the largest locally owned financial institution in Northern Ireland. Total liabilities 1,794,913 The Society has branch offices in most of the main centres of population in Northern Ireland and Members in rural areas are served through an extensive network of agency offices. Financial ratios % As a percentage of shares and borrowings – Progressive focuses primarily on traditional mortgage and savings products and Members Gross capital 6.13 requesting advice on family income protection and investment products are referred to the Mortgage Advice Bureau Limited. Progressive’s Board are firmly committed to the principles Liquid assets 20.10 of mutuality. As a percentage of mean total assets – Social responsibility is at the core of the business. As a local organisation the Society has a Profit for the year 0.53 responsibility towards its community and its local economy. Management expenses 0.70
To this end, Progressive’s management and staff are firmly committed to fundraising for local Lending Limit 0.50 charities and to community involvement. Funding Limit 13.59
Percentage increase in 3.35 total assets during the year
68 www.bsa.org.uk Saffron Building Society Financial position
As at 31 December 2016
Head office: Saffron House, 1a Market Street, Saffron Walden, CB10 1HX Results for the year £000 T: 01799 522211 Net interest receivable 19,917 W: saffronbs.co.uk Other income and charges (191) E: [email protected] Administrative expenses (16,211) Twitter: @SaffronBS Operating profit before provisions 3,515 Facebook: facebook.com/saffronbs Movement in provisions for bad and doubtful debts (2,099) Movement in provisions for liabilities Established: 1849 Non-executive directors – FSCS levy charge (169) Auditor: Deloitte LLP Chairman, Geoffrey Dunn Operating profit and profit on Vice Chairman, Nick Treble No. of branches: 11 Neil Holden ordinary activities before tax 1,231 No. of agents: 1 Gary Barr Tax on profit on ordinary activities 35 No. of estate agency branches: 0 Liz Kelly Jenny Ashmore No. of ATMs: 5 No. of full time staff: 130 Other principal executives Chief Risk Officer, Clive Moore No. of part time staff: 32 IT Director, Antony Bush Profit for the year 1,266 No. of borrowing members: 6,570 Assets £000 No. of investing members: 114,961 Associated companies Crocus Home Loans Ltd Liquid assets 228,170 Total members: 121,531 Mortgages 862,812 No. of depositors: 893 Sales distribution channels Fixed and other assets 13,955 for mortgages Executive directors Branches: 12% Chief Executive, Colin Field Intermediaries: 88% Chief Finance Officer and Society Secretary, Darren Garner Total assets 1,114,537 Chief Customer Officer, Sarah Howe Liabilities £000 Shares 903,475 More about the society Borrowings 113,072 Other liabilities 35,321 Saffron Building Society is a regional building society serving the East of England and offers a range of savings and mortgage products. It has served the community since 1849 through its General reserve 51,678 branch network and now also serves its national customers through both web, webchat and Revaluation reserve 721 phone channels. Saffron partners with Wren Sterling to offer financial advice to members and clients in the society’s network. Recognised for their award winning Children’s Regular Saver product, and listed in National ‘Best Buy’ tables across both Savings and Mortgages most weeks. We work closely with our Mortgage Intermediary arm offering a personal and effective Total liabilities 1,114,537 service through our new broker portal. Financial ratios % The society prides itself on involving its members in our day to day activities with twice yearly As a percentage of shares and borrowings – member events , a vibrant member panel and also a community fund grant panel made up Gross capital 6.20 of members and staff who decide on the grants made to deserving local charitable causes. Fundraising to help others less fortunate is an important part of the employee culture of the Liquid assets 22.40 society. As a percentage of mean total assets – Profit for the year 0.11 Management expenses 1.44 Lending Limit 1.40 Funding Limit 11.10
Percentage increase in -1.81 total assets during the year www.bsa.org.uk 69 Scottish Building Society Financial position
As at 31 January 2017
Head office: SBS House, 193 Dalry Road, Edinburgh, EH11 2EF Results for the year £000 T: 0131 3137700 Net interest receivable 6,258 W: scottishbs.co.uk Other income and charges 54 E: [email protected] Administrative expenses (5,221) Operating profit before provisions 1,091 Established: 1848 Non-executive directors Movement in provisions for bad and doubtful debts 243 Chairman, Robert Golbourn Incorporated: 1848 Movement in provisions for liabilities Vice Chairman, Raymond Abbott Auditor: KPMG LLP David Peebles – FSCS levy charge (59) Solicitor: Biggart Baillie Jack Ogston Operating profit and profit on Simon Pashby No. of branches: 6 Margaret Mackay ordinary activities before tax 1,275 No. of agents: 61 Tax on profit on ordinary activities (211) No. of estate agency branches: 0 Other principal executives Chief Operating Officer, Alan Searl No. of ATMs: 0 Head of Finance, Graeme Chandler No. of full time staff: 54 Head of Sales, John Lloyd Head of Lending, Andrew Moses No. of part time staff: 20 Head of IT, Alison Quilter Profit for the year 1,064 No. of borrowing members: 6,170 Head of HR, Emily Dixon Assets £000 No. of investing members: 26,873 Head of Risk, Kenny Mearns Head of Marketing & Communications, Liquid assets 95,856 Total members: 33,451 Kerra McKinnie Mortgages 311,313 No. of depositors: 273 Secretary, Aileen Rose Fixed and other assets 2,063 Executive directors Associated companies Chief Executive, Mark Thomson SBS Mortgages Ltd Finance Director, Aileen Brown Sales distribution channels Total assets 409,232 for mortgages Liabilities £000 Branches: 30% Shares 365,007 Intermediaries: 70% Borrowings 10,490 More about the society Other liabilities 1,142 General reserve 32,596 Founded in Edinburgh in 1848, Scottish Building Society is the only independent building Available for sale reserves (3) society based in Scotland. The Society operates across Scotland through its branch and agency network.
Scottish Building Society is committed to making a positive difference to the communities it Total liabilities 409,232 serves, with members in each area voting for an annual ‘Community Charity of the Year’. Financial ratios % As sponsors of the Scottish Women’s Premier League, the Society is working with Scottish As a percentage of shares and borrowings – Women’s Football to help unlock the potential of the sport and support its future development Gross capital 8.70 across Scotland. Liquid assets 25.50 As a percentage of mean total assets – Profit for the year 0.27 Management expenses 1.31 Lending Limit 4.74 Funding Limit 3.00
Percentage increase in 5.20 total assets during the year
70 www.bsa.org.uk Skipton Building Society Financial position
As at 31 December 2016
Head office: The Bailey, Skipton, North Yorkshire, BD23 1DN Results for the year £m T: 01756 705000 Net interest receivable 212.4 W: skipton.co.uk Other income and charges 466.2 Twitter: @SkiptonBS, @SkiptonBS_press Administrative expenses (499.1) Facebook: facebook.com/skiptonbs Operating profit before provisions 179.5 Movement in provisions for bad and doubtful debts 0.3 Date established: 1853 Non-executive directors Movement in provisions for liabilities Auditor: KPMG LLP Chairman, Robert East – FSCS levy charge (2.1) Solicitor: Addleshaw Goddard, Allen Amanda Burton – Other provisions (8.8) & Overy, Dentons UKMEA, DLA Piper, Marisa Cassoni Operating profit and profit on Pinsent Curtis, Walker Morris, and others Richard Coates Denise Cockrem ordinary activities before tax 168.9 No. of branches: 87 Denis Hall Tax on profit on ordinary activities (39.1) No. of agents: 0 Mark Lund Graham Picken Equity minority interest 0.3 No. of estate agency branches: 583 Helen Stevenson No. of ATMs: 0 Profit for the year 130.1 No. of full time staff: 1,681 Other principal executives Chief Conduct Risk Officer and Secretary, Assets £m No. of part time staff: 464 John Gibson No. of borrowing members: 172,778 Chief Financial Risk Officer, Andy Nelson Liquid assets 2,677.4 Chief Operating Officer, Henry Varney No. of investing members: 696,730 Mortgages 15,317.0 Fixed and other assets 1,025.3 Total members: 860,403 Associated companies No. of depositors: Not disclosed Amber Homeloans Limited Connells Limited Executive directors Jade Software Corporation Limited Group Chief Executive, David Cutter North Yorkshire Mortgages Limited Total assets 19,019.7 Commercial Director, Ian Cornelius Skipton Business Finance Limited Liabilities £m Group Finance Director, Bobby Ndawula Skipton Financial Services Limited Shares 14,093.5 Distribution and Financial Services Director, Skipton International Limited Andrew Bottomley Skipton Trustees Limited Borrowings 2,682.7 Other liabilities 966.0 Sales distribution channels for mortgages General reserve 1,278.5 Direct: 6% Minority Interests (1.0) Intermediaries 94%,
More about the society Total liabilities 19,019.7
With its 164 year heritage, Skipton has strong connections to communities across the UK. Financial ratios % Owned by its members, they have remained central to everything Skipton does. As a percentage of shares and borrowings – Gross capital 8.60 One of the first mutual societies, formed in Yorkshire, it now provides a range of services including financial products, estate agency and financial advice, whilst supporting the Liquid assets 15.90 communities in which it operates. As a percentage of mean total assets – Profit for the year 0.71 Management expenses 2.73 Lending Limit 6.79 Funding Limit 10.41
Percentage increase in 8.61 total assets during the year www.bsa.org.uk 71 Stafford Railway Building Society Financial position
As at 31 October 2016
Head office: 4 Market Square, Stafford, ST16 2JH Results for the year £000 T: 01785 223212 Net interest receivable 3,800 W: srbs.co.uk Administrative expenses (2,332) E: [email protected] Operating profit before provisions 1,428 Movement in provisions for bad and doubtful debts 3 Date established: 1877 Non-executive directors Movement in provisions for liabilities Chairman, James Dean Date incorporated: 1877 – FSCS levy charge (58) Vice-Chairman, Nick Sandy Auditor: KPMG LLP Senior Independent Director, Colin Lloyd Operating profit and profit on Solicitor: 0 Gary Crowe ordinary activities before tax 1,373 Karen McCormick No. of branches: 1 David Grant Tax on profit on ordinary activities (283) No. of agents: 0 No. of estate agency branches: 0 Other principal executives Manager, Adrian Phipps, No. of ATMs: 0 Manager Catherine Bennett, No. of full time staff: 16 Manager Emma Parker, Manager Martin Davies, No. of part time staff: 13 Manager Anna Guy Profit for the year 1,090 No. of borrowing members: 2,282 Manager Heather Hamilton Assets £000 No. of investing members: 16,460 Sales distribution channels Liquid assets 98,965 Total members: 18,742 for mortgages Mortgages 171,969 Executive directors Branches: 59% Fixed and other assets 558 Chief Executive, Susan Whiting Intermediaries: 41% Finance Director, Jeremy Hodgkiss
More about the society Total assets 271,492 Liabilities £000 The society was established on 17th October 1877, and it remains committed to its Shares 232,404 independent and mutual status. Service to members has always been the primary focus of the society which is why the vast majority of growth comes from repeat business or Borrowings 19,103 recommendation from existing members and professionals. Other liabilities 460 General reserve 19,525
Total liabilities 271,492 Financial ratios % As a percentage of shares and borrowings – Gross capital 7.76 Liquid assets 39.35 As a percentage of mean total assets – Profit for the year 0.41 Management expenses 0.88 Lending Limit 1.30 Funding Limit 7.60
Percentage increase in 2.32 total assets during the year
72 www.bsa.org.uk Swansea Building Society Financial position
As at 31 December 2016
Head office: 11/12 Cradock Street, Swansea, SA1 3EW Results for the year £000 T: 01792 739100 Net interest receivable 5,745 W: swansea-bs.co.uk Other income and charges (71) E: [email protected] Administrative expenses (3,018) Twitter: @SwanseaBS Operating profit before provisions 2,656 Movement in provisions for bad and doubtful debts (52) Established: 1923 Non-executive directors Movement in provisions for liabilities Incorporated: 1923 Chairman, Gwyn Williams – FSCS levy charge (44) Auditor: PwC (external) KPMG (Internal) Deputy Chairman, Roger Poolman Operating profit and profit on Paula Kathrens Solicitor: Blake Morgan Jeff Herdman ordinary activities before tax 2,560 No. of branches: 3 Ieuan Griffiths Tax on profit on ordinary activities (515) No. of agents: 0 Steve Maddock
No. of estate agency branches: 0 Other principal executives No. of ATMs: 0 Financial Controller & Company Secretary, Gareth Stroud No. of full time staff: 25 Financial Accountant, Catherine Griffiths Profit for the year 2,045 No. of part time staff: 17 Head of Lending, Simon Darshan Assets £000 No. of borrowing members: 1,554 Area Manager West Wales, Alan Ellerton Area Manager East Wales, Richard Miles Liquid assets 82,077 No. of investing members: 12,762 Mortgages 184,994 Total members: 14,316 Sales distribution channels Fixed and other assets 1,545 No. of depositors: 361 for mortgages Branches: 46% Executive directors Intermediaries: 54% Chief Executive, Alun Williams Deputy Chief Executive, Neil Rosser Total assets 268,616 Liabilities £000 More about the society Shares 225,662 Borrowings 24,634 The Swansea (then Dillwyn Permanent) Building Society was founded in 1923 by a well-known Other liabilities 548 local Estate Agent and Valuer, Jno Oliver Watkins, and a small group of other high profile Swansea businessmen. General reserve 17,745 Revaluation reserve 27 The Society’s core activity is the provision of retail residential mortgage lending in the South West Wales area funding by personal and business savings deposited in a variety of traditional branch based accounts. These products are delivered through branch, direct and intermediary channels. Total liabilities 268,616 On 31 October 2015 the Society opened a new retail building society branch office in Carmarthenshire, expanding its franchise into West Wales. This new branch will become the Financial ratios % regional hub for the Society’s business in Carmarthenshire, Ceredigion and Pembrokeshire. This As a percentage of shares and borrowings – new office is the second branch, complementing its head office in the centre of Swansea and its Gross capital 7.10 Mumbles branch which opened in 2010. Liquid assets 32.79 Swansea Building Society, whilst justifiably proud of its history, can look forward to a future of As a percentage of mean total assets – offering the public of Swansea and South West Wales the highest standards of financial service support as a strong and secure haven for their finances. Profit for the year 0.82 Management expenses 1.21 Lending Limit 2.73 Funding Limit 9.84
Percentage increase in 16.22 total assets during the year www.bsa.org.uk 73 Teachers Building Society Financial position
As at 31 December 2016
Head office: Allenview House, Hanham Road, Wimborne, Dorset, BH21 1AG Results for the year £000 T: 01202 843500 Net interest receivable 3,669 W: teachersbs.co.uk Other income and charges 19 E: [email protected] Administrative expenses (3,119) Twitter: @TeachersBS Operating profit before provisions 569 Facebook: facebook.com/teachersbs Movement in provisions for bad and doubtful debts 140 Movement in provisions for liabilities Date established: 1966 Non-executive directors – FSCS levy charge (88) Auditor: Deloitte LLP Chairman, Roy Spragg Operating profit and profit on Alexandra Pike Solicitor: Various Ian Grayson ordinary activities before tax 621 No. of branches: 1 Andrew Lee Tax on profit on ordinary activities (197) No. of agents: 0 Paul Winter
No. of estate agency branches: 0 Other principal executives No. of ATMs: 0 Executive Manager Service Delivery, Ian Pullen No. of full time staff: 32 Risk Manager, Sue Morgan Profit for the year 424 No. of part time staff: 10 HR Manager, Jo Mclean Assets £000 No. of borrowing members: 2,137 Marketing Manager, Jo Clarke Liquid assets 32,749 No. of investing members: 10,638 Sales distribution channels Mortgages 219,242 Total members: 12,775 for mortgages Fixed and other assets 1,493 Telephone: 60% No. of depositors: 121 Intermediaries: 40% Executive directors Chief Executive, Simon Beresford Legal Director, Patrick Jarman Total assets 253,484 Finance Director, Dean Fensome Liabilities £000 Shares 213,655 More about the society Borrowings 19,271 Other liabilities 974 Teachers Building Society was founded over 50 years ago by the National Union of Teachers to provide mortgages to teachers as well as a safe haven for their savings. The Society’s primary General reserve 18,833 activity is the provision of residential mortgages to the education profession, as well as other Revaluation reserve 751 customers, in England and Wales, and savings accounts are available to everyone in the UK.
Teachers Building Society deals directly with members from its head office and via mortgage intermediaries. The Society offers both fixed and discounted rate mortgages and supports Total liabilities 253,484 affordable home buying initiatives such as Help to Buy and Shared Ownership. The Society can lend to Newly Qualified Teachers before they start their first post and also has Financial ratios % mortgage options available that allow family members to assist young teachers to get onto As a percentage of shares and borrowings – the property ladder. Gross capital 8.40 Teachers Building Society is proud to offer a truly personal service and is recognised frequently Liquid assets 14.10 for the level of service and customer care it provides. As a percentage of mean total assets – The society is firmly committed to remaining a mutual organisation. Profit for the year 0.17 Management expenses 1.26 Lending Limit 1.30 Funding Limit 8.30
Percentage increase in -0.75 total assets during the year
74 www.bsa.org.uk Tipton & Coseley Building Society Financial position
As at 31 December 2016
Head office: 70 Owen Street, Tipton, West Midlands, DY4 8HG Results for the year £000 T: 0121 5572551 Net interest receivable 5,798 W: thetipton.co.uk Other income and charges 302 E: [email protected] Administrative expenses (4,090) Operating profit before provisions Established: 1901 Non-executive directors Movement in provisions for bad and doubtful debts 322 Chairman, Marcus Daly Incorporated: 1901 Movement in provisions for liabilities Vice Chairman, David Bassett Auditor: KPMG LLP Gavin Loynes – FSCS levy charge (53) Solicitor: Higgs & Sons Andrew Higgins Operating profit and profit on Sara Shepherd No. of branches: 4 Keith Rolfe ordinary activities before tax 2,122 No. of agents: 0 Tax on profit on ordinary activities (434) No. of estate agency branches: 0 Other principal executives General Manager, Sales & Marketing, No. of ATMs: 0 Lee Judson No. of full time staff: 55 Assistant General Manager, IS, Robert Savage Risk and Compliance Executive, No. of part time staff: 32 Lesley Thacker Profit for the year 1,688 No. of borrowing members: 5,047 Operations Executive, Sally Wrigglesworth Assets £000 No. of investing members: 29,896 Associated companies Liquid assets 83,223 Total members: 34,137 Tipton & Coseley Financial Services Ltd Mortgages 287,069 No. of depositors: 381 Fixed and other assets 2,163 Sales distribution channels Executive directors for mortgages Chief Executive, Richard Newton Branches: 17.50% Intermediaries: 82.50% Total assets 372,472 Liabilities £000 More about the society Shares 330,989 Tipton & Coseley is a successful, independent building society founded in 1901 in the offices Borrowings 3,267 of a local solicitor and now situated in modern purpose-built headquarters in the heart of the Other liabilities 971 West Midlands. Provision for FSCS levy 67 It concentrates on core business activities and has chosen not to diversify into areas in which General reserve 36,997 it has little experience, preferring to work with other professions in order to offer combined services of the highest standard. This policy, together with a long held philosophy of treating customers as individuals who deserve personal attention and a high level of customer service, is proving extremely popular. Total liabilities 372,472
As a mutual organisation it utilises profits for the benefit of its members and customers Financial ratios % while maintaining a strong capital base to ensure that it provides a safe and secure home for As a percentage of shares and borrowings – members’ savings. Gross capital 11.07 Liquid assets 24.90 As a percentage of mean total assets – Profit for the year 0.46 Management expenses 1.15 Lending Limit 1.45 Funding Limit 1.03
Percentage increase in 2.40 total assets during the year www.bsa.org.uk 75 Vernon Building Society Financial position
As at 31 December 2016
Head office: 19 St Petersgate, Stockport, Cheshire, SK1 1HF Results for the year £000 T: 0161 4296262 Net interest receivable 5,233 W: thevernon.co.uk Other income and charges (13) E: [email protected] Administrative expenses (3,953) Twitter: @VernonStockport Operating profit before provisions 1,267 Movement in provisions for bad and doubtful debts 87 Date established: 1924 Non-executive directors Movement in provisions for liabilities Date incorporated: 1924 Chairman, Don Bailey – FSCS levy charge (51) Auditor: KPMG LLP Vice Chairman, John Hughes Operating profit and profit John Longworth No. of branches: 6 Alan Murdoch on ordinary activities before tax 1,304 No. of agents: 0 Susan Jee Tax on profit on ordinary activities (251) No. of estate agency branches: 0 Other principal executives No. of ATMs: 0 Director of Sales and Marketing, Ian Keeling No. of full time staff: 46 Head of Compliance & Risk Management, Robert Earnshaw No. of part time staff: 28 Director of Operations, Andrew Entwisle Profit for the year 1,053 No. of borrowing members: 2,406 Assets £000 No. of investing members: 29,845 Sales distribution channels for mortgages Liquid assets 64,667 Total members: 31,647 Branches: 29% Mortgages 233,702 No. of depositors: 227 Intermediaries: 71% Fixed and other assets 1,863 Executive directors Chief Executive, Mike Hanson Finance Director, Judith Aspin Total assets 300,232 Liabilities £000 Shares 260,482 Borrowings 16,944 Other liabilities 1,494 General reserve 21,200 Revaluation reserve 112
Total liabilities 300,232 Financial ratios % As a percentage of shares and borrowings – Gross capital 7.68 Liquid assets 23.31 As a percentage of mean total assets – Profit for the year 0.31 Management expenses 1.32 Lending Limit 5.33 Funding Limit 9.90
Percentage increase in 0.20 total assets during the year
76 www.bsa.org.uk West Bromwich Building Society Financial position
As at 31 March 2017
Head office: 2 Providence Place, West Bromwich, B70 8AF Results for the year £m T: 0345 241 3784 Net interest receivable 55.3 W: westbrom.co.uk Other income and charges 7.1 E: [email protected] Administrative expenses (50.1) Operating profit before provisions and revaluations 12.3 Date established: 1849 Other principal executives Revaluation gains on investment properties 5.4 Chief Financial Risk Officer, Manjit Hayre Date incorporated: 1928 Movement in provisions for bad and doubtful debts (7.6) Group Secretary, Neil Noakes Auditor: KPMG LLP Divisional Director (Treasury & Finance), Movement in provisions for liabilities Solicitor: Various Thomas Lynch, – FSCS levy charge (0.8) Divisional Director (Operations), No. of branches: 37 Andrea Hackett – Other provisions (29.1) No. of agents: 0 Divisional Director (IT), Peter Collingridge Operating loss and loss on Divisional Director (HR), Jacqui Randle No. of estate agency branches: 0 ordinary activities before tax (19.8) Divisional Director (Internal Audit), No. of ATMs: 3 John McErlean Tax on loss on ordinary activities (6.0) No. of full time staff: 616 Divisional Director (Marketing & Distribution), James Wright No. of part time staff: 134 Divisional Director (Change), Greg Johnson Loss for the year (25.8) No. of borrowing members: 56,150 Assets £m No. of investing members: 394,225 Associated companies Insignia Finance Limited Liquid assets 853.8 Total members: 448,447 White Label Lending Limited Mortgages 4,776.5 Number of Depositors: N/A West Bromwich Commercial Limited Fixed and other assets 200.5 West Bromwich Homes Limited Executive directors West Bromwich Mortgage Company Limited Chief Executive, Jonathan Westhoff West Bromwich Financial Planning Limited Group Finance & Operations Director, Ashraf Piranie Sales distribution channels Total assets 5,830.8 for mortgages Liabilities £m Non-executive directors Branches: 2% Shares 4,427.3 Chairman, Mark Nicholls Telephone: 5% Deputy Chairman, Martin Ritchley Intermediaries: 93% Borrowings 846.2 James Turner Other liabilities 93.8 Mark Preston Richard Sommers Reserves and other equity instruments 463.5 Colin Walklin Julie Hopes
More about the society Total liabilities 5,830.8
The West Brom is the leading regional building society in the Black Country and Birmingham, and Financial ratios % the seventh largest in the UK. As a percentage of shares and borrowings – Gross capital 9.25 The society is a major provider of financial products and services, notably savings, investments, prime residential mortgages, insurance protection and financial planning. It has an extensive Liquid assets 17.04 network of branches across the Black Country and Birmingham, as well as an important presence As a percentage of mean total assets – in mid-Wales and Shropshire. Loss for the year (0.44) The society was formed as a mutual organisation – owned and run for the benefit of its members Management expenses 0.86 – on St George’s Day in 1849 by 20 local citizens with the aim of helping people to better themselves through savings and the security of owning their own homes. Lending Limit 11.5 Funding Limit 11.7 The West Brom remains proudly committed to this principle of mutuality. This also means contributing to the communities it serves and supporting charities that do so much to help those in genuine need. These include the Kaleidoscope Plus Group, one of the largest voluntary sector providers of health and wellbeing services in the West Midlands region. Percentage increase in 1.10 total assets during the year www.bsa.org.uk 77 Yorkshire Building Society Financial position
Head office: Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ As at 31 December 2016 T: 0345 1200 100 W: ybs.co.uk E: [email protected] Results for the year £m Twitter: @Yorkshire_BS Facebook: facebook.com/yorkshirebuildingsociety Net interest receivable 475.60 Other income and charges 24.10 Established: 1864 Non-executive directors Administrative expenses (346.00) Incorporated: 1864 Chairman, John Heaps; Vice Chairman, Mark Operating profit before provisions 168.60 Auditor: Deloitte LLP Pain; David Paige; Dame Kate Barker; Alison Hutchinson; Guy Parsons; Gordon Ireland Movement in provisions for bad and doubtful debts (0.10) Solicitor: Addleshaw Goddard LLP Movement in provisions for liabilities No. of branches: 208 Other principal executives Chief Risk Officer, Richard Wells; – FSCS levy charge (3.80) No. of agents: 100 Chief People Officer, Jane Hanson Operating profit and profit on No. of estate agency branches: 0 ordinary activities before tax 151.50 No. of ATMs: 21 Associated companies Accord Mortgages Ltd, Arkose Funding Ltd, Tax on profit on ordinary activities (37.30) No. of full time staff: 3,377 BSC Loans & Mortgages Ltd, Brass No.1 Plc, No. of part time staff: 1,100 Brass No.2 Plc, Brass No.3 Plc, Brass No.4 Plc, Chelsea Mortgage Services Ltd, No. of borrowing members: 260,000 MutualPlus Ltd, Norwich & Peterborough No. of investing members: 2,550,000 Estate Agents Ltd, Norwich & Peterborough Profit for the year 114.20 Total members: 2,950,000 Insurance Brokers Ltd, Norwich & Peterborough (LBS) Ltd, YBS Properties Assets £m No. of depositors: 34,000 (Edinburgh) Ltd, YBS Properties Ltd, Executive directors Yorkshire Building Society Covered Bonds LLP, Liquid assets 4,675.90 Chief Executive, Chris Pilling Yorkshire Key Services Ltd Mortgages 34,103.30 Chief Customer Officer, Mike Regnier Fixed and other assets 816.30 Finance Director, Robin Curchouse Sales distribution channels Chief Operating Officer, Stephen White for mortgages Branches: 13% Telephone: 11% Internet: 12% Total assets 39,595.50 Intermediaries: 64% Liabilities £m Shares 28,693.20 More about the society Borrowings 7,916.90 Other liabilities 764.50 Our vision is to be the most trusted provider of financial services in the UK. We will deliver this by focusing on our core business areas of mortgages and savings. As an organisation owned by General reserve 2,220.90 our members, who are also our customers, we consistently prioritise delivering good long-term value to our membership and maintaining a strong, sustainable business fit for the future. Our aim is to be simply brilliant at mortgages and savings.
Our vision is supported by five strategic priorities, Customer Experience, Easy & Simple, Total liabilities 39,595.50 People Experience, Sustainable Financial Security and Locally Famous. Our values, developed by our people are; trustworthy, keeping it personal, being passionate and keeping customers Financial ratios % at our heart. As a percentage of shares and borrowings – Gross capital 6.90 In 2012, we embarked upon an ambitious investment programme to support the delivery of these strategic priorities. This ongoing investment continues to transform our business. Liquid assets 12.77 We continue to invest in the business to improve our customer experience, our efficiency and As a percentage of mean total assets – maintain regulatory compliance. Profit for the year 0.29 At the YBS Group we’re committed to helping create a better society. The Locally Famous Management expenses 0.89 strategic priority has in previous years focused on our community and environmental activities, during 2016 we expanded the scope to reflect our wider corporate responsibility ambitions. Lending Limit 3.15 Following a period of thorough stakeholder research, we created our corporate responsibility Funding Limit 21.62 strategy which we have named Society Matters. This strategy focuses on four key areas,
Customer, People, Community and Environment. Through these areas the Group donated over 26,000 hours to communities across the UK. We raised £1.15m for Marie Curie over our 2 and half year partnership and the Charitable Foundation donated £554,000 to local charities and Percentage increase in 3.60 good causes bringing the amount donated since 1999 to £7 million. total assets during the year
78 www.bsa.org.uk BSA Associates Directory
The benefits of being an associate
Associateship gives you access to the latest intelligence for the industry, including news, research, policy developments and analysis from our experts. Organisations can also profit from increased sector recognition, networking opportunities and more .....
Access to information and knowledge: Includes member-only policy briefs, the latest research and guidance and seminars and briefings.
A stronger presence in the industry: Speaker opportunities, exclusive sponsorship packages and the opportunity to partner us in jointly branded seminars and workshops. Join relevant BSA panels and working groups and be featured on the BSA website.
Feature in our publicity and listings: Subscribe or feature in one of our publications and be listed in this section of the BSA Yearbook available in hard copy and digital format. Feature in our social media activity.
Use our facilities: Use the meeting rooms at our central London office at a discounted rate, and our reference library for free.
www.bsa.org.uk 79 BSA Associates
Aberdein Considine Head offi ce: 5-9 Bon-Accord Crescent, Aberdeen AB11 6DN T: 0333 00 44 333 W: www.acandco.com E: [email protected]
About us We are a Scottish-headquartered UK law fi rm We are proud to act on behalf of the majority operating across England, Scotland and Wales and of banks, lenders, building societies and fi nancial with capability in Northern Ireland through a long institutions in the UK and believe profoundly in term strategic partnership. long-term, lasting partnerships that are founded on principles of trust, honesty and integrity. Our lender services practice group is ranked as being among the best in the country by the What we do: Key contacts independent legal guides and is regarded as ‘best in • Asset management Rob Aberdein, Partner class’ by banking clients. • Banking & fi nance litigation T: 01224 337477 • Conveyancing & property law E: [email protected] Our clients tell us that we are a bit different from • Debt & asset recovery other law fi rms and that they like that. We never Joe Bowie, Lender Services Director accept being average, strive to innovate and will T: 01224 560678 always challenge the status quo. We employ only E: [email protected] the brightest of people and empower them to become respected leaders in their fi elds.
Addleshaw Goddard LLP Head offi ce: Milton Gate, 60 Chiswell Street, London EC1Y 4AG T: 020 7606 8855 F: 020 7606 4390 W: addleshawgoddard.com E: [email protected] DX: 47 London
Partner, Neil Woolhouse in Dubai, Oman, Qatar, Singapore and Hong Kong) T: 0113 209 2289 we can fi eld quality professionals where and when E: [email protected] needed.
Key contacts About us Addleshaw Goddard can justifi ably claim to be a Partner, Adam Bennett Addleshaw Goddard is a leading law fi rm focussed leading provider of legal advice to building societies, T: 020 7160 3036 on delivering the highest quality advice and advising 30 of the 44 building societies in the UK, as E: [email protected] excellent client service. We listen, think and we well as in excess of 160 fi nancial institutions. aim to achieve real commercial value for clients Partner, Ben Koehne by drawing together professionals from across T: 020 7160 3100 our leading Commercial, Corporate, Employment, E: [email protected] Litigation, Finance and Property practices.
Partner, Rosanna Bryant With 222 partners and 750 other lawyers spread T: 0113 209 2048 across six UK offi ces in London, Leeds, Manchester, E: [email protected] Edinburgh, Glasgow and Aberdeen (as well as offi ces
Allen & Overy Head offi ce: One Bishops Square, London E1 6AD T: 020 3088 0000 F: 020 3088 0088 W: allenovery.com
Willoughby Knight | Associate fi nancing and capital markets, portfolio transfers and Direct: +44 (0)20 3088 3840 securitisations. The group has led on a number of ‘fi rst of E: [email protected] kind’ transactions in the sector. We advised on the fi rst Key contacts issues of Core Capital Deferred Shares and additional tier Richard Slynn | Partner About us 1 capital securities. Innovative transactions include the Direct: +44 (0)20 3088 3233 Our mutuals and building societies practice provides fi rst transaction under the “Butterfi ll” legislation. We also E: [email protected] our clients with informed and commercial legal advice, advised on the establishment of Reclaim Fund Ltd and and our team has been ranked as “Standout” in the FT the UK unclaimed assets scheme. Stephen Mathews | Partner Innovative Lawyers Awards for our work on mergers and Direct: +44 (0)20 3088 3268 rescue transactions and “Highly commended” for our The team plays an active role in helping to shape the E: [email protected] work on Core Capital Deferred Shares. sector. We advised on the fi rst acquisition under the Banking Act 2009, the fi rst ever covered bond issue by a Karishma Naravane | Associate We advise our clients on a wide range of issues from building society and the fi rst ever regulated covered bond Direct: +44 (0)20 3088 2037 mergers and other strategic transactions to corporate in the sector. Other recent work in the sector includes E: [email protected] governance and regulatory matters, as well as advising on the recapitalisation of The Co-operative Bank employment, pensions and incentives, IP and insurance. in 2013/2014 and advising The Co-operative Group on We also work with clients on commercial lending, its new constitution and governance model. 80 www.bsa.org.uk BSA Associates
Allied Surveyors & Valuers Ltd Head offi ce: Westgate Chambers, 3 High Street, Chipping Sodbury, Bristol BS37 6BA T: 0333 6667777 F: 0845 2601059 W: alliedsurveyors.com E: [email protected]
Key contacts Whilst we act for building societies and other Chief Executive, Robert Bryant Pearson mortgage lenders in valuing for mortgage purposes T: 01454 858888 and carry out surveys for purchasers, we also offer E: [email protected] a host of specialist services affecting residential property including: Operations Director, Simon Jago • Affordable Housing T: 01454 803100 • Asset Management Support Services E: [email protected] • Boundary Disputes • Charities Act (Sec 36) • Property Management About us • Compulsory Purchases • Reinstatement Cost Advice for Insurance Our general practice surveyors have many years of • Estate Agency Purposes experience in their local areas throughout England • Auctions and Lettings • Surveys and Specifi c Defects and Wales. • Expert Witness • Valuations for probate, taxation and family • Leasehold Reform Act and lease extensions purposes They are equipped with the latest techniques and • Listed Buildings and Conservation Advice data in valuation and survey matters. • Party Wall Act
ALMIS International Limited Head offi ce: 7 Canning Street Lane, Edinburgh EH3 8ER T: 0131 452 8898 W: almis.co.uk E: [email protected]
Key contacts prepared for the evolving regulatory environment or Colin McKay, Chief Commercial Offi cer accounting issues. T: 0131 510 1375 E: [email protected] Jenna Haston, PA/Offi ce Manager ALMIS® provides accurate current and forward T: 0131 4528898 E: [email protected] looking analyses providing decision support for executives and boards, allowing them to plan with About us increased confi dence. extensive reporting functionality and dynamic and Over 25 years our comprehensive ALM, Regulatory confi gurable interfaces to accounting systems. Reporting, and Hedge Accounting solutions have Cobalt® treasury management system enables set the highest standards in the UK, making treasury trades to be securely entered into the Knowing and understanding our customers is ALMIS® the trusted choice for Building Societies. system directly by dealers. important to ALMIS, allowing us to respond The futureproofed system ensures compliance effectively to their needs. We have designed with national and international regulations on your The two systems seamlessly integrate, enabling solutions in collaboration with clients and in complex and extensive reporting. Our superior straight through processing of treasury deals into ALM consultation with industry experts, making support plus thought leadership ensures our clients & Regulatory Reports. Other Cobalt® features include processes more robust and effi cient, providing are equipped with the latest techniques and collateral management, versatile limits management, key analyses to help control fi nancial risk.
AmTrust International, Mortgage & Credit Head offi ce: 47 Mark Lane, London EC3R 7QQ T: 020 7280 6000 W: www.amtmortgageinsurance.co.uk E: [email protected]
Key contacts products. Since 1993 we have been offering Simon Crone: Chief Underwriting Offi cer fl exible insurance solutions to suit different lender [email protected] requirements, whether this is on a loan-by-loan T: +44 (0)20 7280 6000 basis or at portfolio level. M: +44 (0)7926 366619 The protection we provide to lenders makes high A.M Best and a commercial network spanning fi ve Patrick Bamford: Business Development Director LTV loans available to good quality borrowers. We continents, AmTrust has the strength and resources [email protected] have signifi cant expertise within the sector which to support your business for the long term. T: +44 (0)20 7152 1384 helps us to form long-term partnerships, providing M: +44 (0)7920 702154 competitive premium costs and adding value The insurance entities within AmTrust International beyond the insurance we offer. are authorised by the PRA and regulated by the About us PRA and FCA and have risk absorbing capacity to In the UK, AmTrust International, Mortgage & Credit As part of the AmTrust Group, AmTrust International meet all lending requirements, given our unique (M&C) focuses on mortgage insurance, working have the knowledge and expertise to provide a arrangement with highly rated reinsurers. We can with Building Societies, Banks and other fi nancial comprehensive range of risk solutions worldwide. offer capacity in both the companies market or institutions to provide a number of risk mitigation With an ‘A’ (Excellent) rating credit rating from the Lloyd’s of London market. www.bsa.org.uk 81 BSA Associates
ABCUL – Association of British Credit Unions Ltd Head offi ce: Holyoake House, Hanover Street, Manchester M60 0AS T: 0161 832 3694 F: 0161 832 3706 W: abcul.coop E: [email protected]
ABCUL represents credit unions to governments, growing rapidly in recent years. In fact, over the last policy makers and the media and provides a full decade, credit union membership and lending has range of information, training and development doubled, while deposits and assets have trebled. services to help its members grow as sustainable fi nancial co-operatives. ABCUL has been the leading advocate and enabler of credit union growth in Britain. About us In Britain, there are 337 credit unions serving 1.27 The Association of British Credit Unions Limited million members, including 136,000 junior savers. For more information about ABCUL and its services, (ABCUL) is the main trade association for credit Credit unions hold over £1.2 billion in members’ email [email protected] or call the Association on unions in Britain. It is a co-operative of co-operatives, deposits and are lending £761 million, and the 0161 832 3694. owned by its member credit unions and governed by sector’s assets are worth more than £1.4 billion. volunteer directors. The British credit union movement has been
Capita Tracing Solutions Head offi ce: Hartshead House, 2 Cutlers Gate, Sheffi eld S4 7TL T: 0114 273 7331 F: 0114 275 0998 W: www.capitaemployeebenefi ts.co.uk E: [email protected]
About us Capita is the leading provider of customer tracing We offer a range of solutions to suit your needs and mortality screening services to the Life and and your budget: from historic tracing and Pensions industry. re-engagement exercises to regular mortality Key contacts screening of mortgage guarantors, we have the Robert Lockwood, In 2015 we successfully traced 2.2 million experience, expertise and technology to support Business Development Manager customers and mortality screened 9.6 million. A you. M: 07785 454998 recent survey of ‘gone away’ members traced by us E: [email protected] on behalf of a well-known pension provider gave a 92% satisfaction rating for our service.
We are delighted to be now offering this same expertise and range of services to the members of the Building Societies Association. Keeping track of your members and any associated guarantors is a challenge but also a fundamental exercise in good governance.
Council for Licensed Conveyancers Head offi ce: CAN Mezzanine, 49-51 East Road, London N1 6AH T: 020 7250 8465 W: www.clc-uk.org E: [email protected]
About us The CLC is the regulator of specialist conveyancers Three-quarters of CLC lawyers think that regulation and probate lawyers. by the CLC provides value for money and supports innovation and growth in their business and the Our mission is to deliver effective regulation that Legal Services Board gave us the best assessment of protects consumers and fosters competition and any of the front line regulators in 2016. innovation in the provision of legal services. We do so by setting entry standards and regulating providers to deliver high quality, accessible legal Key contacts services. Chief Executive Offi cer, Sheila Kumar Director of External Relationships, Stephen Ward We work hard to ensure that our tailored approach Director of Finance & Operations, Jason Hindrichesen to regulation fosters innovation in the delivery of Simon Blandy, Director of Regulatory Standards legal services.
82 www.bsa.org.uk BSA Associates
Deloitte Head offi ce: Four Brindleyplace, Birmingham B1 2HZ T: 0121 632 6000 F: 0121 695 5678 W: deloitte.co.uk
Key contacts About us Midlands: Matt Perkins – Head of Building Society sector Deloitte is one of the fastest growing professional T: 0121 695 5951 E: [email protected] services fi rm in the UK with offi ces in 23 locations and Midlands: Kieren Cooper over 17,000 staff nationwide. We provide professional T: 0121 695 5000 E: [email protected] services and advice to many leading businesses, government departments and public sector bodies and the top six societies amongst others of all sizes. Deloitte North: Peter Birch publish many infl uential studies and thought leadership delivers a breadth and depth of fi nancial services T: +44 161 455 6214 E: [email protected] pieces in our own right. expertise for a large part of the fi nancial services sector. North: David Heaton T: +44 161 455 6266 E: [email protected] Deloitte delivers quality audits and comprehensive Deloitte is committed to serving the building societies Scotland: Stephen Williams solutions to complex business challenges across a market and recognises the importance and advantages T: 0131 535 7463 E: [email protected] multitude of disciplines. Over 2,000 professionals work of mutuality. We believe in the importance of the in our largest industry sector; UK Financial Services. consumer; a culture we share. As a result we are the South: Simon Cleveland Within this practice, a dedicated building society group fastest growing building society practice in the UK. T: +44 117 984 2739 E: [email protected] provides a unique integrated service approach that South: Matt Cheetham combines audit, tax, consulting and other advisory T: +44 117 984 1158 E: [email protected] services. We provide external audit services to three of
Drainage and Water Searches Network Head offi ce: 36-38 Hatton Garden, London EC1N 8EB T: 0203 126 6517 W: www.dwsn.org.uk E: [email protected]
Key contacts Who are we? Chairman, Director & Treasurer: DWSN is a membership organisation for companies Kevin Brown, Geodesys who are responsible for compiling full and complete Director: Owen Davies, Severn Trent Searches responses to the Law Society’s CON29DW Enquiry Director: Katy Mears, Southern Water LandSearch or the Commercial Drainage and Water Enquiry. Director: Nicola Higgins, Thames Water Property Searches What do we do? Secretariat: Lodestar The Network exists to promote and raise product The Network provides a technical centre of excellence quality and customer service standards for the and a forum for sharing good practice. It provides About us benefi t of homebuyers, their professional advisors commentary, guidance and advice on all legal As providers of essential property search and lenders. DWSN works closely with conveyancing and regulatory developments that impact on the information to building societies’ customers and professionals and lenders to ensure a robust national completion of the Law Society’s CON29DW enquiry. their professional advisers, the Drainage and Water standardised CON29DW Enquiry for the residential Searches Network (DWSN) and its members and commercial property markets. It also works are keen to work with the BSA membership to closely with the Law Society, Water UK, and other develop an improved home buying process and an organisations to provide specialist technical support exemplary framework for property information. and advice.
Eversheds Sutherland Head offi ce: Eversheds Sutherland, One Wood Street, London EC2V 7WS T: +44 (0)20 7919 4500 F: +44 (0)20 7919 4919 W: Eversheds-sutherland.com
Key contacts: Our services include: David Saunders, Partner • Retail fi nance – mortgages, savings, cards, current accounts, T: +44 (0)20 7919 4685 deposits, payments, digital and distribution issues. E: [email protected] • Litigation and regulatory – disputes, FOS, complaints handling, mis-selling, investigations, professional Chris Busby, Partner negligence, competition, employment. • Interim resource – interim lawyers and compliance T: +44 (0)121 232 1225 • Corporate/Commercial – IT, procurement, outsourcing, specialists. E: [email protected] data privacy/GDPR, commercial agreements, corporate transactions. Our multi-disciplinary team consists of lawyers and Geraint Thomas, Partner • Lending – commercial lending, debt and loan sales, regulatory consultants who have worked for the T: +44 (0)29 2047 7518 restructuring, insolvency/bankruptcy. sector for many years as well as individuals who E: [email protected] • Property – premises strategy, portfolio management, have previously worked at the FCA in supervision lease renewals/disposals, acquisitions, property and enforcement. We are one of a few law fi rms appointed About us: disputes. to the FCA’s skilled persons’ panel to undertake s166 Eversheds is a full service law fi rm. In the UK, we have offi ces in • Regulatory compliance – conduct of business, reviews on governance and individual accountability, Birmingham, Cambridge, Cardiff, Ipswich, London, Manchester, governance, senior managers and certifi cation regime, conduct of business, fi nancial crime and CASS. Nottingham, Newcastle, Leeds, Belfast and Edinburgh. risk, past business reviews/remediation. www.bsa.org.uk 83 BSA Associates
EY Head offi ce: 25 Churchill Place, Canary Wharf E14 5EY T: 020 7951 2000 W: ey.com/ukbanking
Key Contacts About us Paul Maddox, Partner, Financial Services EY is a global leader in assurance, tax, transactions T: 020 7951 1613, E: [email protected] and advisory services. We have a dedicated and integrated fi nancial services practise focused on Steven Robb, Partner, Financial Services serving the needs of our clients across the globe. T: 011 3298 2600, E: [email protected] Within this team we have specialist advisors based in our Leeds, Manchester, Birmingham, Bristol, Michael Cooke, Director, Financial Services Edinburgh and London offi ces who are working T: 011 3236 4354, E: [email protected] with a large number of building societies, helping them navigate their way through the challenges Javier Faiz, Partner, Financial Services posed by new regulation, new sources of T: 020 7951 5284, E: [email protected] competition, the growing demands of consumers and the need to embrace new technologies and Dan Cooper, Partner, Financial Services distribution channels. T: 020 7951 5381, E: [email protected]
FICO Head offi ce: European Headquarters: Cottons Centre, Hays Lane, London SE1 2QP T: 020 7940 8718 F: 020 7403 8981 W: www.fi co.com E: info@fi co.com
About us FICO (NYSE: FICO) powers decisions that help FICO works with most of the leading banks in people and businesses around the world prosper. Europe, as well as building societies, card issuers, Founded in 1956 and based in Silicon Valley, the retailers and other credit providers. We can help company is a pioneer in the use of predictive building societies with any area of predicting Key contacts analytics and data science to improve operational customer behaviour, managing risk, protecting Kate Winterfl ood, Client Sales Partner decisions. FICO holds more than 170 US and foreign members from fraud or improving success in T: 0118 922 7929 patents on technologies that increase profi tability, collections. FICO has the analytics, the software E: katewinterfl ood@fi co.com customer satisfaction and growth for businesses and the consulting that have helped thousands of in fi nancial services, telecommunications, health fi nancial institutions worldwide thrive. Learn more Liam Burke, Client Sales Partner care, retail and many other industries. Using FICO at www.fi co.com. T: 0785 091 9937 solutions, businesses in more than 100 countries E: liamburke@fi co.com do everything from protecting 2.6 billion payment cards from fraud, to helping people get credit, to ensuring that millions of aeroplanes and rental cars are in the right place at the right time.
Fiserv Head offi ce: 7 Roundwood Avenue, Stockley Park, Uxbridge T: +44 (0)20 8833 3000 W: www.fi serv.com E: agiliti@fi serv.com
About us Our Mission: Fiserv, Inc. (NASDAQ: FISV) is a leading global To provide integrated technology and services technology provider serving the fi nancial services solutions that enable best-in-class results for our industry, driving innovation in payments, clients. Key contacts processing services, risk and compliance, customer Melanie Cousins, Head of Marketing and and channel management, and business insights What We Do: Communications, EMEA and optimization. For more information, visit We help our clients solve complex business E: melanie.cousins@fi serv.com www.fi serv.com. challenges. Whether you want to grow deposits, attract and retain customers, fi ght fraud or meet Heidi Barnes, Marketing Manager, Agiliti Fiserv has been named to FORTUNE® magazine’s regulatory compliances, Fiserv provides the E: heidi.barnes@fi serv.com 2017 list of World’s Most Admired Companies. expertise, tools and guidance to help you solve This is the fourth consecutive year the company problems and meet business demands. Stewart Davies, Sales Director, Agiliti has been named to the list, which is a defi nitive E: stewart.davies@fi serv.com benchmark of corporate reputation. https://twitter.com/Fiserv
Jeremy Young, Head of Sales, EMEA https://www.linkedin.com/company/fi serv E: jeremy.young@fi serv.com 84 www.bsa.org.uk BSA Associates
Gateway Surveyors Head offi ce: Weston House, Bradgate Park View, Chellaston, Derby DE73 5UJ T: 01332 693100 F: 01332 691156 W: www.gwsurvey.co.uk E: [email protected]
Key contacts Gateway delivers professional advice and support Managing Director, Peter Hughes to its solid base of Building Society clients and is at M: 07950 395951 the forefront of advising on self-build and modern E: [email protected] methods of construction. Gateway’s in house team (Sonas) have adopted hand-held technology for Client Services Director, Mel Kettle recording site notes thereby enhancing the data M: 07714 450753 capture and risk management profi le. The Q Mobile E: [email protected] technology enables rapid audit and query resolution as well as compliance with GDPR. Gateway works About us with its clients to understand the impact of Gateway is a high quality independent panel changing market conditions and the impact management company with 90 in-house chartered these can have on Lender risk in the residential surveyors operating under the brand Sonas and property market. a panel of over 70 chartered surveying fi rms.
Huntswood CTC Ltd Head offi ce: Abbey Gardens, Abbey Street, Reading, Berkshire RG1 3BA T: 0333 321 7811 W: huntswood.com
Get in touch with us • Develop and embed appropriate systems, controls T: 0333 321 7811 and processes to ensure robust governance and E: [email protected] oversight. • Better manage ongoing regulation. About us Huntswood is the UK’s leading specialist resourcing We support the building society sector with a range and consultancy fi rm focused on governance, risk of services: business assurance, regulatory services, and compliance in the areas of regulatory conduct complaints, past business review and remediation, and fi nancial crime. Our ambition is to enhance fi nancial crime and fraud, recruitment, and culture the reputation of our clients with their customers, and people development. Visit our website to fi nd out more about the people and regulators. services we offer: huntswood.com Our key differentiator is our ability to combine We do this by helping fi rms: in-depth technical knowledge, agility, operational • Quickly and effectively react to regulatory issues, excellence, integrity and deep relationships with our with high quality, swift intervention. clients and people – for the benefi t of our clients.
Irwin Mitchell LLP Head offi ce: London Offi ce – 40 Holborn Viaduct, London EC1N 2PZ T: 0114 276 7777 F: 0114 275 3306 W: www.irwinmitchell.com
Key contacts About us Sarah Naylor, Partner, Banking and Finance We work with building societies to help them T: 01293 742913 manage their risk, build new markets and focus E: [email protected] on growth. We do this through our in-depth understanding of your market place and the Andrew Watson, National Head of Banking legislation affecting it. Whenever you deal with us, and Finance you’ll notice that our core values guide us at every T: 020 7421 3965 stage. E: [email protected] We always seek to be : pioneering with an creative outlook, approachable and caring, tenacious in the pursuit of your objectives, effi cient in the way we deliver our services to you and to work with integrity. www.bsa.org.uk 85 BSA Associates
Key Retirement Head offi ce: Baines House, 4 Midgery Court, Fulwood, Preston PR2 9ZH T: 0808 252 9170 W: www.keyretirement.co.uk E: [email protected]
About us At Key Retirement, we’re passionate about helping As a business partner, Key works with many building people in or approaching retirement to make the societies in offering equity release solutions to their most of their fi nances. Our customers are at the customers on an integrated referral basis through heart of everything we do. From the fi rst contact, our referral business, Key Partnerships. right through the whole process and beyond, we always put the client’s needs and priorities fi rst. Our values are simple – to be independent, transparent, Key contacts supportive and straightforward. Jason Ruse, Head of Key Partnerships T: 07920 573604 Key Retirement was established in 1998, as one of E: [email protected] the UK’s fi rst equity release advisory services. Today Key Retirement arranges over a third of all equity release borrowing in the UK. Three of the founding directors are still very much part of life at Key; as is the deep-rooted belief in fantastic value and exceptional customer service.
King & Shaxson Ltd Head offi ce: 120 Cannon Street, London EC4N 6AS T: 020 74265950 F: 020 74265997 W: kingandshaxson.com E: [email protected]
About us King & Shaxson is a long-established City name, & monitoring, portfolio management advice, with a history that goes back to the mid- and regulatory issues. Bespoke treasury related nineteenth century. King & Shaxson provides training courses can be provided at both Key contacts a range of transactional services to building executive and board level. Marc Dodd societies covering the execution of bond, money T: 020 79298483 market and derivative instruments. The King & Shaxson Treasury Forum has been E: [email protected] established for societies to share ideas and Treasury advisory services are provided by develop knowledge in the various areas of Dean Carter King & Shaxson Treasury Solutions, which can Treasury within which they operate. Please M: 07564 922761 provide help with interest rate and economic contact Dean Carter for further details. E: [email protected] forecasting, investment and funding advice, risk management (including change of approach), policy & procedures review, management and raising of capital, counterparty services, valuation services, product development, implementation
KPMG Head offi ce: 15 Canada Square, London E14 5GL T: 020 7311 1000 W: kpmg.co.uk E: [email protected]
About us KPMG’s Financial Services professionals provide KPMG’s Building Society team holds regular audit, tax and advisory services to many of the UK’s technical updates and related seminars and building societies. produces a range of publications aimed specifi cally at the sector. We offer advice to clients based on our extensive knowledge and experience of the sector, as well With over 1,600 UK-based professionals dedicated as an in-depth understanding of our clients’ to our fi nancial sector clients, KPMG in the UK Key contacts current business issues and activities. We help has the capability, resources and expertise to offer Partner, Richard Gabbertas societies make decisions that can add value to solutions to the signifi cant challenges being faced T: 0113 2313123 their operations and help ensure they can compete by building societies today. E: [email protected] successfully in a challenging environment.
86 www.bsa.org.uk BSA Associates
Legal & General Group PLC Head offi ce: One Coleman Street, London EC2R 5AA T: 020 3124 3000 W: legalandgeneralgroup.com
Key contacts About us Account Director Building Societies, Nick Lake The Legal & General Group, established in 1836, M: 07788 926124 is one of the UK’s leading fi nancial services E: [email protected] companies. As at 30 June 2017, the total value of assets across the group was £951.1 billion, including derivative assets. We also had over 9.5 million customers in the UK for our life assurance, pensions, investments and general insurance plans.
LMS Head offi ce: Aldford House, Lloyd Drive, Cheshire Oaks Business Park, Cheshire CH65 9HQ T: 0343 221 0673 W: lms.com E: [email protected]
Key contacts We have a reputation for innovation and Paul Davies development and lead the digital revolution in M: 07881 266072 legal supply to the mortgage market whilst serving E: [email protected] a breadth of clients from the mortgage lending industry, the fi nancial intermediary and estate About us agency markets. We focus exclusively on LMS is the market leading provider of conveyancing delivering market leading risk mitigation strategies panel management services to the UK lending across all our services and deliver service community. We specialise in providing the full suite excellence to you and your customers whilst of bespoke conveyancing services and have been providing optimum value. trusted by our partners for over 25 years.
LGT Vestra LLP Head offi ce: 14 Cornhill, London EC3V 3NR T: 020 3207 8110 F: 020 3207 8001 W: www.lgtvestra.com E: [email protected]
Key contacts private banking and asset management group LGT. Jacqueline Crawley, Partner/Investment Manager We have a proven track record and particular expertise T: +44 (0) 20 3207 8110 working with Defi ned Benefi t pension scheme trustees, M: +44 (0) 75 5741 2103 helping them shape their investment strategy and E: [email protected] working to meet their objectives. Our approach is to develop bespoke solutions that fi t the Scheme’s needs Mark Myers, Strategic Advisor precisely and are specifi cally targeted at optimising • Access to an extensive research capability across all T: +44 (0) 20 3207 8444 the Scheme’s funding position as much as delivering asset classes. M: +44 (0)7528 758711 immediate returns. • Capability to match scheme assets to liabilities. E: [email protected] Areas where we can help Trustees We are unashamedly service led and offer an About us • Support and guidance in creating and reviewing the experienced, personalised and fl exible approach to LGT Vestra was set up by experienced industry Statement of Investment Principles. investment management across multiple asset classes. professionals to provide an exceptional wealth • Expert input in deciding and reviewing the pension management service to companies, trustees, fi nancial scheme’s investment strategy. If you would like to have an exploratory discussion mutuals, charities and private clients. LGT Vestra is a • Proactive assistance to the trustees in the effective please contact either Jacqueline Crawley or partnership between the executive partners and the management of investment risk in the portfolio. Mark Myers. www.bsa.org.uk 87 BSA Associates
Mutual Vision Head offi ce: Unit 7, Millbank House, Bollin Walk, Wilmslow, Cheshire SK9 1BJ T: 01625 441000 W: www.mutualvision.co.uk E: [email protected]
We provide everything needed for building societies of time, ensuring peace of mind and business to grow their business whilst making their back continuity for our clients. offi ce functions effi cient and allowing them to engage with their clients – both face to face and We innovate continuously and work collaboratively digitally. with customers to meet their needs. Our passion Key contacts lies in harnessing the power of good design to CEO, George Webb Large fi nancial institutions have huge resource they help solve customer problems and fundamentally can use to gain technological advantages. It is our improve our customers performance. About us mission to level the playing fi eld so that the smaller Mutual Vision provides powerful loans and savings and medium sized players can use their agility and software to the fi nancial services sector. our innovation to compete.
Our solutions, based around our core product The fi nancial services market is heavily regulated ProVision, underpin every transaction and process and compliance is essential for all Mutual Vision performed by our clients. customers. Therefore we are proud of our unbroken track record of delivering regulatory changes ahead
Paragon Customer Communications Head offi ce: Park House, 16-18 Finsbury Circus, London EC2M 7EB T: 020 7601 6270 W: www.paragon-cc.co.uk E: [email protected]
About us Solutions relevant to Building Societies include: Paragon Customer Communications use the latest • Regulatory and secure member technology to enable responsive and meaningful communications. engagements that support our clients and their • Monthly statements. customer journeys. • Event triggered customer journey communication. Key contacts With over 20 years’ experience pioneering FCA- • On-boarding communications. Peter Toole, Strategic Relationship Director compliant communications, our expert team gives you • Demutualisation communications. T: 07799 130 251 easy access to the highly secure, effi cient and effective • Web to Print and On Demand branch literature. E: [email protected] solutions and services your industry demands. • AGMs and EGMs. • Customer profi ling. We offer integrated Print, Digital, Secure • Customer journeys and lifecycles. Document Archive, Data and Insight Services, • Multi-channel planning and distribution. from our sites throughout the UK. • GDPR, consent & preference.
PricewaterhouseCoopers Head offi ce: 1 Embankment Place, London WC2N 6RH T: 020 7583 5000 F: 020 7804 1001 W: pwc.com
About us We are the UK’s leading professional services fi rm; • Tax – including corporate tax advisory, indirect bringing real value to our clients, investing in our taxes, corporate tax compliance and outsourcing. people and supporting local communities. • Consulting – including revenue growth, channel With more than 19,000 partners and staff in offi ces management and product profi tability, strategic around the UK we are able to draw on the knowledge cost management, digital / social media, and and skills of our people and of colleagues in our global fi nance transformation. Key contacts network of fi rms. • Business recovery – including advising on Nick Elliott T: 0161 245 2264 We provide a wide range of services to building transaction and underperformance issues, E: [email protected] societies including: including refi nancing and restructuring. Iwan Griffi ths T: 0161 245 2288 • Assurance – Financial accounting support (including • Corporate fi nance. E: iwan.griffi [email protected] new UK GAAP and IFRS 9), Cyber and information • Human resource services – including reward Heather Varley T: 0161 245 2361 security, and programme and transformation and compensation, pensions and retirement, E: [email protected] assurance including statutory audit, regulatory HR management, human capital metrics and Gary Shaw T: 0113 2894367 compliance (Conduct and Prudential), internal audit, benchmarking. E: [email protected] controls optimisation, independent controls and • Forensic services – including anti-money laundering process assurance and transaction services. and forensic technology solutions. 88 www.bsa.org.uk BSA Associates
Reclaim Fund Ltd Head offi ce: Emperor Court, Emperor Way, Crewe CW1 6BD T: 01270 660355 W: reclaimfund.co.uk E: [email protected]
Key contacts Our role is to support the UK Government and Head of Operations & Finance, Diane Millward Financial Services industry in enabling dormant T: 01270 660360 account monies to be used for good causes, whilst E: [email protected] ensuring the right of account holders to reclaim account balances is protected in perpetuity, by Operations & Finance Analyst, Victoria Whitmore transferring the individuals’ claim against their T: 01270 667070 Building Society or Bank to RFL. E: [email protected] We continue to work to support Societies in joining About us the scheme and contributing to the funds available Reclaim Fund Ltd (RFL) has been actively for good causes. operational in its management of dormant account monies since 28 March 2011, following the passing If you require further information or would like of the Dormant Bank & Building Society Accounts to talk to us about participating in the Dormant Act 2008. Accounts Scheme, please contact Diane Millward or Victoria Whitmore.
RSM Head offi ce: 25 Farringdon Street, London EC4A 4AB T: 020 3201 8000 F: 020 3201 8001 W: www.rsmuk.com E: [email protected]
Key contact About us Jonathan Pepper RSM is a leading provider of audit, tax and consulting services to middle market leaders globally. We empower our clients to move forward with confi dence and realise their full potential. With around 3,450 partners and staff in the UK and access to more than 41,400 people in over 120 countries across the RSM network, we can meet our clients’ needs wherever in the world they operate.
We advise on a full range of business matters across the fi nancial services sector and have signifi cant experience advising on complex projects and requirements.
Sopra Banking Soft ware Head offi ce: 3rd and 4th fl oor – Offi ce 1, The Square, 2 Broad Street West, Sheffi eld S1 2BQ T: +44 (0)1582 889 700 W: www.soprabanking.com E: [email protected]
Key contacts a world leader in digital transformation, with more Martin Cakebread, UK Marketing Manager than 40 000 employees. In 2016, Sopra Steria E: [email protected] achieved a pro forma turnover of €3,7 billion.
About us Sopra Banking Software has been a mainstay of With over 3,500 experts and one of the deepest, the building society sector for over 4 decades, broadest portfolios of software and services, Sopra providing core solutions to an unparalleled number Banking Software is a trusted, long-term partner of of societies of all sizes. With powerful and robust over 800 banks in more than 70 countries. Sopra business process modelling out of the box, we Banking Software has an unequalled ability to ensure that you are able to keep your customer at address the requirements for banks and fi nancial the heart of all you do. institutions of any size and scope, allowing them to innovate and expand their services. Sopra Banking Software is a subsidiary of the Sopra Steria Group, www.bsa.org.uk 89 BSA Associates
The Miles Partnership Head offi ce: 4th Floor, 19-21 Old Bond Street, London W1S 4PX T: 020 7495 7772 F: 020 7495 7773 W : miles-partnership.com E: [email protected]
About us: Combining heritage with innovation, The Miles Our broad cross-sector knowledge enables us to Partnership is a Tier One search fi rm which enables provide a fresh focus to key appointments through organisations to excel through the appointment and which we can apply lateral and enhanced creative development of diverse, talented leaders in Executive thinking. Interwoven with our process is a strong Key Contacts: and Non-Executive roles. commitment to due diligence, risk and compliance. Deborah Cooper, Partner. We deliver high-paced, high-quality research and Board and Head of Financial Services. Built on a foundation of over twenty years of long place great emphasis on client and candidate T: 020 7569 9546 term relationships, we have acted as trusted advisors communication and feedback. E: [email protected] to clients and candidates and understand the challenges and the opportunities that boards and Our fi nancial services practice works closely with leadership teams face. a defi ned number of clients spanning building societies, banking (retail, business, corporate We are a growing team of some fi fty professionals and investment); insurance; wealth and asset structured into 12 sector and functional specifi c management. We are a very sizable practice with a practices (offering dedicated Board, Interim, Consulting fi fth of the fi rm focused on fi nancial services. Services Finance/Risk, HR, and Digital expertise).
The TALL Group of Companies Head offi ce: Pembroke Court, Manor Park, Runcorn, Cheshire WA7 1TJ T: TALL Security Print: 01928 579200 T: Checkprint: 01455 615616 T: DLRT: 028 9262 2999 E: [email protected] W: tallgroup.co.uk
About us products and software packages in readiness for The TALL Group of Companies comprises TALL the new Image Clearing System together with a Security Print Limited, based in Runcorn, Cheshire; comprehensive cheque scanner fulfi lment service Checkprint Limited, based in Hinckley, Leicestershire to support this activity. and DLRT based Lisburn, Northern Ireland. Key contacts Working with numerous Societies, the TALL Group Business Process Outsourcing services include Commercial Director, TALL Security Print, continuously develops payment solutions that electronic and paper statements, cheque issuance, Brian Carney T: 01928 579200 respond to technology shifts, regulatory change and T’s & C’s changes and customer advice mailings. E: [email protected] reduced costs of manufacture and development. The Group can also provide non-fi nancial print, such as ballot materials for AGM, securely and Customer Service Team Manager, Checkprint, The TALL Group supplies all forms of secure effi ciently. Marketing print and customer mailing Nicky Dunn T: 01455 623728 documents from cheques, cheque and credit books materials and fulfi lment are offered through TALL E: [email protected] to passbooks, UV signature strips to credit slips. Colour Print, a division of the TALL Group. Payment solutions for Societies include desktop Managing Director, DLRT, cheque imaging, and fully integrated cheque Peter Thomas T: 028 9262 2999 and electronic payment applications. In addition, E: [email protected] the Group Companies supply cheque scanning
Titlesolv Head offi ce: 10 Fenchurch Street, London EC3M 3BE T: 0844 800 1043 W: www.titlesolv.com E: [email protected]
About us Intelligent thinking, market intuition and Titlesolv is the trading name for London & innovation powered by ground breaking European Title Insurance Services Ltd, one of the technology underpin everything Titlesolv does pioneers that introduced title insurance to the UK both in the UK and Ireland, but none of this could and the Republic of Ireland. be achieved without an inspired team with some of the greatest minds in the sector who pride The company has established itself as an authority themselves in delivering intelligent and intuitive Key contacts in the real estate sector, helping institutional solutions every day. CEO, Christopher Taylor lenders, investors and solicitors to mitigate risk T: 020 7621 7809 and enhance their processes when conducting Titlesolv’s policies are underwritten by the E: [email protected] residential or commercial property transactions. Hannover Re group, “the somewhat different” reinsurer which, as the third largest reinsurance BDM, Christopher Goodwin Building on 20 years of experience in property group in the world, with very strong fi nancial T: 07918 708827 markets across Europe, Titlesolv now provides ratings (AA- “Very Strong” by Standard & Poors E: [email protected] a spectrum of insurance policies across the real and A+ “Superior” by A.M. Best) is able to protect estate industry. the industry with arguably some of the strongest security you can fi nd in the insurance market today. 90 www.bsa.org.uk BSA Associates
TPT Retirement Solutions Head offi ce: Verity House, 6 Canal Wharf, Leeds LS11 5BQ T: 0113 394 2686 W: www.tpt.org.uk E: [email protected]
Key contacts • Liability Driven Investments which are available Jonathan Jackaman to you as a standard part of our sophisticated M: 07855 366 439 investment strategies. LDI can improve the E: [email protected] capital position of the Society for PRA stress testing, at a competitive cost. About us We are a specialist provider of defi ned benefi t • Professional management of your scheme, pensions with 70 years’ experience. with your scheme being in a separate section of our Master Trust with ring-fenced assets and • TPT works with the Society to agree the funding Like a Building Society, we’re a not-for-profi t liabilities. and investment strategies to help you get to organisation, with c.£10 billion assets and run for your targeted end-game. the benefi t of our members. • Preparation of your ICAAP stress testing fi gures and FRS102/IAS19 fi gures. • Benefi t from the economies of scale of the By consolidating your defi ned benefi t (DB) pension Master Trust, which could lead to typical savings scheme into our DB Complete Master Trust • Existing balance of powers remain unchanged of c.30% of the current non-investment and arrangement, you can gain access to: and members’ benefi ts also remain unchanged. investment costs.
Walker Morris LLP Head offi ce: Kings Court, 12 King Street, Leeds LS1 2HL T: 01132 832500 F: 01132 459412 W: walkermorris.co.uk
Key contacts Our focus is on adding value to our clients’ Partner, Andrew Beck T: 01132 832520 businesses. Through employing experienced, E: [email protected] specialist staff who understand the lending Partner, Louise Power T: 01132 832542 industry we are able to deliver value and E: [email protected] excellence in a practical, commercial way. • Encouraging a collaborative approach with our Partner, Andrew Bennett T: 0113 3991910 Our mission is to provide our clients with a colleagues, clients and other stakeholders and E: [email protected] suite of innovative solutions, complemented by nurturing long term, trusting partnerships. excellent legal representation and a dedication • A commitment to quality and integrity to further About us to quality customer service. our reputation for delivering the highest Walker Morris is a law fi rm, uniquely recognised professional and ethical standards for its strong multi disciplinary teamwork and We seek to achieve our strategy by living by our in all we do. straightforward advice. core values: • Always looking to make a positive • Putting our clients’ interests fi rst to understand contribution in all our actions to Our aim is to ensure that we are regarded as a our clients and help deliver mutual success. add value and achieve success in distinctive law fi rm, valued by our clients, and • Working hard on talent engagement so as to all that we do. consistently delivering excellent results. develop, retain, and attract highly talented In 2015 the Team won the Mortgage Finance lawyers, paralegals, secretarial and support staff. Gazette’s ‘Best Law Firm’ Award.
Warren Partners Head offi ce: London Offi ce: 78 Pall Mall, London SW1Y 5ES T: 0845 2610600 F: 0845 261 0606 W: warrenpartners.co.uk E: [email protected]
Key contacts operating from offi ces in London, Cheshire Director, Financial Services Practice, Julia Fearn and Edinburgh. M: 07468 860 942 E: [email protected] We are devoted to inspiring and placing exceptional executive and non-executive directors in roles At Warren Partners we believe that working with Executive Chairman, Joëlle Warren where their talent is utilised to best effect. extraordinary people, whether they be clients, M: 07973 897 536 candidates or our own employees is a privilege that E: [email protected] Within the building society sector, we have has to be earned. developed a reputation for innovation and fresh Director, Board Practice, Rupert Gibb thinking and can demonstrate a signifi cant track As a consequence we strive to set high standards M: 07971 218 349 record in appointing high calibre executives and for ourselves by being adventurous in our thinking E: [email protected] non-executives in key senior leadership roles. and ambition, rigorous in maintaining the very highest professional and ethical standards, generous About us Our approach is to work with our clients in in our dealings with others and commercial in the Warren Partners is one of the UK’s largest partnership, developing long term relationships way we go about our business. independent Board Advisory and Executive that focus on enhancing the performance of the Search fi rms with sector focused teams Societies that we work with. www.bsa.org.uk 91 BSA Associates
Willis Towers Watson Head offi ce: 51 Lime Street, London EC3M 7DQ T: +44 (0)20 3124 6000 W: www.willistowerswatson.com
About us Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company Key contacts that helps clients around the world turn risk into a Please contact us to fi nd out more about our work path for growth. With roots dating to 1828, Willis with Building Societies of all sizes: Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver Alan Layton, Corporate Risk and Broking solutions that manage risk, optimise benefi ts, E: [email protected] cultivate talent, and expand the power of capital to T: +44 (0)20 3124 6849 protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical Paul Bloomfi eld, Human Capital and Benefi ts intersections between talent, assets and ideas – the E: paul.bloomfi [email protected] dynamic formula that drives business performance. T: +44 (0)7866 982863 Together, we unlock potential. Learn more at willistowerswatson.com
92 www.bsa.org.uk OverseasBSA Associates
General Building The Victoria Mutual & Loans Association Building Society
Head office: Head office: 81-83 Abercromby Street 80-10 Duke Street Port of Spain Kingston Trinidad Jamaica
Housing Finance Corporation (HFC)
Head office: 41 Themistokleous Dervi Flat 101 1066 Nicosia Larnaca Cyprus
The New Building Society Ltd
Head office: 1 Avenue of the Republic Georgetown Guyana
www.bsa.org.uk 93 ImmerseImmerse yourselfyourself inin thethe buildingbuilding societysociety familyfamily