DAILY OPERATIONAL PERFORMANCE REVIEW Wednesday, 1St April, 2015

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Wednesday, 1st April, 2015

SENIOR OPERATING OFFICER’S SUMMARY Holborn station was closed for in excess of 4 hours due to a cable fire at street level between Holborn station and Kingsway with the station reopened at 19:13. The Bakerloo line suffered with severe delays due to multiple signal failures in the Marylebone – Edgware Road area. (VJD)

B C V W&C J N P H&C C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 14 7 1 1 4 5 11 12 16 15 12

Platform Wait Time (Trains in Target excess

10 10 8 7 9 13 17 29 - 20 19 % Platform Wait Time Headway proxy (%) 98.1 98.5 99.7 100 98.4 99.1 97.6 99.2 99.5 97.8 97.1 Advertised good 78.4 100 100 100 100 100 100 100 100 100 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 0 / 279 100 09:00 1R 1R 1R1C 1Rd 2C 7 / 542 98.7 12:00 1R 1 / 455 99.8 15:00 1R 1 / 459 99.8 18:00 1R 1R 2 / 543 99.6 21:00 4S 1R 5 / 462 98.9 24:00 1St 1 / 356 99.7 % trains across 96.1 99.3 100 100 99.7 100 99.6 99.5 99.8 99.3 snapshots (per line) 99.5 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 692 878 1020 568 937 1484 800 466 994 706 SCHEDULED Complete Trips 39 12 7 0 8 6 7 4 2 15 *A trip is defined as a CANCELLED journey between Part Trips scheduled termination 22 4 0 0 0 4 10 2 0 2 CANCELLED points in one direction. % Complete 91.2 98.2 99.3 100 99.1 99.3 97.9 98.7 99.8 97.6

Notes: Bakerloo line – 21.00 – all cancellations attributed to the signal failue at Marylebone

LCH for 24 hours Aggregate for this Week 337,678 Aggregate for this Period 1,467,127 44,745 previous to this report Weekly Target 323,547 Period Target 1,422,382 Week-day Target = 58,277 Target for Sat = 20,521 Target for Sun = 11,641

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 14.47 Central Holborn Fire alert 247 18,748 COO 20.25 Bakerloo Marylebone Signal failure 22 1,933 APBCV

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 5

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: 22 PM Target 22: 22 Trains Per Hour Oxford Circus northbound - AM Target 22: 22 PM Target 22: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Regent’s Park (2) ERoS April 2015 Planned: Elephant & Castle (3&4) ERoS 16th September 2015 Comments/Other business Issues:

20.25 – Marylebone – signal failure – severe delays Owner – APBCV Summary Multiple signal failure northbound Marylebone – Edgware Road. Impact Severe delay status Indicative LCH 1,933 Stalled trains Nil – trains held in platforms before working through the failure area Response 20.27 – Four signals, A432, A436, A442 & A4421 failing to clear for northbound train 224, which is authorised to work through area under failure conditions. 20.30 – DRM called to assist. Technical Officer to be dispatched ex Queen’s Park. 20.36 – Technical Officer en route from Queen’s Park with a replacement code generator. 20.45 – DRM on site at Marylebone. 20.54 – Technical Officer on site at Edgware Road. 21.04 – Clear signals after replacement code generator fitted. Recovery 22.00 – Delay message downgraded to minor, remaining so until EoT Immediate Defective code generator identified and replaced. cause & resolution Subsequent None Actions

CENTRAL LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 28 Shepherds Bush eastbound - PM Target 30: 28 Trains Per Hour Leyton westbound - AM Target 30: 28 Leyton westbound - PM Target 27: 27 Waterloo eastbound – AM Target 21: 20 PM Target 20: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Holborn (2) damaged inverter SoT – 11.20 (Day 2) th Planned: Queensway (2) ERoS 6 May 2015 Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 2 of 5

14.47 – Holborn – fire alert – station closure Owner – COO Summary Report of power surge, into a cable fire at street level between Holborn Station and Kingsway Impact Station closure Indicative LCH 17,452 (Holborn) + 269 (Temple) + 1,027 (Bond Street) = 18,748 Stalled trains N/A Response 14.58 – UKPN confirm a cable fault / fire in the Holborn / Kingsway area, various electrical circuits affecting Holborn station. 15.06 – Holborn station closed loss of 25% lighting, POM and UTS gates. 15.08 – BTP en route, NIRT to site. 15.16 – LFB declare major incident. UKPN cable fires are seen at street level along Kingsway. 15.20 – Category 1 incident declared. Network Operations Manager as Silver. 15.28 – Smoke seen to emanate from manhole covers. 15.35 – Piccadilly DSM to Covent Garden to assist. 15.34 – NIRM on site. 15.51 – All emergency service silver controls in place. 15.55 – LFB advise that investigation centres on two service tunnels (not LU). 15.56 – Temple station closed, no OPO monitors and Fire Panel actuating. 16.12 – SRT dispatching staff to Chancery Lane to be used by local stations as appropriate. 16.15 – NIRM now Silver. 16.28 – Piccadilly DRM to be based at Covent Garden, to maintain watching brief. 16.31 – JNP Incident Engineer to undertake investigations re Aldwych disused tunnels over the course of the evening. 16.34 – Temple station open. District DRM on site. One phase lost and electrician will remain on site to reset equipment once the fire alert issue is contained. 16.45 – Electricians undertaking testing of Holborn station electrical circuits. 17.09 – Area of cable fire identified. UKPN and LFB tackling the fire. NIRM working with station team and Electricians to establish the readiness of the station to open. 17.25 – All local stations local to Holborn contacted, no additional customer issues reported. SRT to keep staff at Chancery Lane pending further requirements. 17.50 – Incident Engineer en route to Aldwych disused to check station. 17.55 – All escalators confirmed as working. Cordon for the fire now includes station entrance thus station remains closed. 18.20 – Generator being sourced to supply power overnight. 18.30 – Aldwych station check completed, no issues reported. 19.13 – Station open. Cordon reduced to allow the High Holborn exit to be used. NIRM liaising with emergency service silver to arrange for the station exits to be fully open 19.27 – Category 1 stood down. 21.46 – Bakerloo line OPO monitors at Charing Cross lose power and the platforms have to be staffed until contractors reset MCBs at 22.43. 22.27 – Bond Street station PA loses power and the station closes, with Central and Jubilee line trains non-stopping until contractors arrived and reset power feed MCBs at 23.34 Recovery 19.13 – Holborn station open. Immediate Cable fire in the Kingsway area at street level. Holborn and Temple closed in consequence due to cause & loss various electrical circuits. resolution

Incident Site

Further power disruption experienced by Charing Cross and Bond Street later in the evening Subsequent A visual inspection of the Aldwych (disused) running tunnel by APJNP confirmed no consequential Actions damage. Tunnel lies directly below the damaged cable.

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 5

VICTORIA LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 34 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 34 PM Target 34: 34 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Warren Street (1) low step detected, 09.30 – 12.20 Brixton (1) ERoS 17th April 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 13 Waterloo eastbound – AM Target 30: 30 PM Target 30: 30 Trains Per Hour Waterloo westbound – AM Target 30: 30 PM Target 30: 30 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Canada Water (3) shopping trolley stuck in groove 12.00 – 15.18 Unplanned: Canada Water (4) failed to restart in reverse 12.56 – 16.00 Canning Town (1) ERoS 31st March 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

PICCADILLY LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 53 Leicester Square eastbound - AM Target 24: 23 PM Target 24: 25 Trains Per Hour Leicester Square westbound - AM Target 24: 27 PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (3&4) ERoS November 2015 Green Park (9) ERoS July 2015 Planned: - Station exit only Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 5

Operations Unit SSL

DISTRICT LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 146 Westminster eastbound - AM Target 22: 22 PM Target 22: 23 Trains Per Hour Westminster westbound - AM Target 22: 21 PM Target 22: 20 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues: 15.55 – Temple – station closed, in consequence of the fire alert in the Kingsway area. Various electrical circuits were lost. Station open from 16.32 after DRM attended and assisted station staff to open the station. LCH = 267

METROPOLITAN LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 336 Finchley Road southbound - AM Target 22: 21 PM Target 23: 25 Trains Per Hour Finchley Road northbound - AM Target 22: 22 PM Target 22: 23 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were 25 instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT Ideal Home Exhibition Olympia 10.00 18.00 15,000 Kensington (Olympia) Show

Notes: Provisional Platform Wait Time – EJT Proxy measures the average time (secs) customers wait for a train over and above the timetabled wait time. Headway – % of trains that pass through a defined measuring point within two scheduled headways of the previous train. Train Cancellations – Number of trains not in service at the time of the snapshots Percentage Good Service – % of core traffic hours (defined as 05.30-00.45, Monday – Saturday and 07.00-00.15, Sunday) that a line is advertised to customers as operating a good service. TPH data is obtained from the ‘Network Reliability’ site and may be subject to subsequent adjustment. All targets (+1/-1) Indicative Lost Customer Hours (I-LCH) scores are an initial calculation made by the LUCC immediately after an incident and may differ from the final figure which is calculated by the Service Performance Information team.

Compiled by Network Operations Manager, LUCC Tel: Page 5 of 5

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Thursday, 2nd April, 2015

SENIOR OPERATING OFFICER’S SUMMARY

The Northern line initially suffered minor delays between High Barnet and Camden Town and was then suspended in the same location due to a disturbed axle counter on the approach to East Finchley. The District line was suspended Earls Court and Wimbledon due to a trespasser on the track between East Putney and Putney Bridge. (VJD)

B C V W&C J N P H&C C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 9 9 1 3 2 14 9 14 32 14 7

Platform Wait Time (Trains in Target excess

10 10 8 7 9 13 17 29 - 20 19 % Platform Wait Time Headway proxy (%) 98.6 98.7 100 99.6 99.5 96.5 98.1 97 96.9 97.5 98.2 Advertised good 100 100 100 100 100 84.8 100 100 90.5 95.2 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 0 / 100 100 09:00 1R 4R 5 / 542 99.1 12:00 1R 1 / 455 99.8 15:00 1R 1 / 459 99.8 18:00 1R1C 1R 3 / 543 99.5 21:00 8S 1C 9 / 462 98.1 24:00 0 / 355 100 % trains across 98.3 98.6 100 100 100 98.5 99.8 99.5 100 100 snapshots (per line) 99.4 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL

SCHEDULED Complete Trips *A trip is defined as a CANCELLED journey between Part Trips scheduled termination

CANCELLED points in one direction. % Complete

Notes: Central line – 09.00 – 2x trains No Ok stock, 2x trains defective in service Northern line – 21.00 – all cancellations attributed to the ACB failure at East Finchley

All trip cancellation data withheld as potentially corrupt

LCH for 24 hours Aggregate for this Week 44,008 Aggregate for this Period 44,008 44,008 previous to this report Weekly Target 503,941 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 17.39 Central Chancery Lane Signal Failure 8 4,464 APBCV 19.44 Northern East Finchley Signal failure 32 3,207 APJNP 23.20 District East Putney Person on Track 53 314 COO

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 6

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: 20 PM Target 22: 23 Trains Per Hour Oxford Circus northbound - AM Target 22: 20 PM Target 22: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Regent’s Park (2) ERoS April 2015 Planned: Elephant & Castle (3&4) ERoS 16th September 2015 Comments/Other business Issues:

CENTRAL LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 27 Shepherds Bush eastbound - PM Target 30: 31 Trains Per Hour Leyton westbound - AM Target 30: 30 Leyton westbound - PM Target 27: 26 Waterloo eastbound – AM Target 21: 21 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Holland Park (2) stalled in shaft, 07.09 – 09.00 th Planned: Queensway (2) ERoS 6 May 2015 Bank/Monument Comments/Other business Issues:

17.39 – An 8 minute delay was incurred by Central line services at Chancery Lane when westbound station starter, HOL4362 failed to clear for train 140. After several emergency releases the train worked forward under failure conditions and a further release cleared the fault for subsequent trains. LCH = 4,464

VICTORIA LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 34 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 34 PM Target 34: 34 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (1) ERoS 17th April 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 13 Waterloo eastbound – AM Target 30: 30 PM Target 30: 30 Trains Per Hour Waterloo westbound – AM Target 30: 30 PM Target 30: 30 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Wembley Park (2) failed top landing, 17.11 – 19.58 Canning Town (1) ERoS 31st March 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 2 of 6

NORTHERN LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 55 Euston (CHX) southbound - AM Target 24: 24 Euston (CHX) northbound - PM Target 24: 24 Trains Per Hour Elephant & Castle northbound - AM Target 26: 26 Euston (Bank) northbound – PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Archway (1) motor fault, 08.48 – 09.20 Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015. Comments/Other business Issues:

19.44 – East Finchley – signal (repeat) failure – part suspended Owner – AP JNP Summary Disturbed axle counter block (ACB) 1941 approaching East Finchley southbound Impact 19.53 – Minor delays between Camden Town and High Barnet 20.04 – Part suspended High Barnet to Camden Town both directions. Indicative LCH 2,579 + 628 = 3,207 Stalled trains Nil Response 2x Technical Officers and line DRM on route 19.46 – Train 112 conducted a sweep of the area in attempt to reset the disturbed ACB which proved unsuccessful. 19.54 – Train 011 used to conduct a 2nd reset which was also unsuccessful 19.55 – No.7 points at East Finchley were unable to be thrown. Technical staff in SCR 20.04 – Category 1 incident declared with the Northern line SM as silver control. 20.13 – Remote point deadlocking override (RPDO) used to reverse No.7 points to allow a train to sweep area in effort to reset disturbed ACB 20.20 – RPDO completed, once systems were reset empty train was used to attempt a sweep. 20.28 – Train sweep conducted with ACB reset. 20.34 – ATO obtained after sweep. 20.42 – Category 1 incident stood down 23.34 – Incident reoccurs after the first Highgate Depot stabler enters platform 3. An attempt to use the following train, also a stabler, to sweep the ACB is unsuccessful . 23.46 – RPDO being implemented. Reformations taking place to group the last 7 southbound services and subsequent stablers together. 23.54 - Points thrown and services on the move. Minor delays to the branch in consequence. 00.23 – The last southbound service successfully sweeps the block and the points are thrown for the stabling train. The block then fails again after the first stabler passes en route to platform 3. Technical staff remaining on site. Recovery 20.36 – Service resumed to severe delays between High Barnet and Camden Town 21.05 – Minor delays 21.40 – Good service 23.54 – Minor delays on the High Barnet branch until EoT Immediate ACB failed on approach to East Finchley. Remote Point Deadlocking Override process used to cause & reverse No.7 points after a number of sweeps of the track fail to rectify the problem. resolution The subsequent failure occurred despite 2x ZPR cards, 2x DSV cards and 1x power card having been replaced in the axle counter evaluator (ACE.) Subsequent Investigations overnight identified a damaged Actions cable between the ACB head and ACE due to raised ballast pushing it against the underside of the traction current rail.

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 6

PICCADILLY LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 53 Leicester Square eastbound - AM Target 24: 25 PM Target 24: 25 Trains Per Hour Leicester Square westbound - AM Target 24: 24 PM Target 24: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (3&4) ERoS November 2015 Green Park (9) ERoS July 2015 Planned: - Station exit only Comments/Other business Issues:

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: Nil Timetable in operation : WTT 32 HAMMERSMITH LINE Great Portland Street outer rail - AM Target 13: 12 PM Target 13: 13 Trains Per Hour Great Portland Street inner rail - AM Target 13: 12 PM Target 13: 12 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: King’s Cross (1) defective 13.51 – 14.55 Planned: Comments/Other business Issues:

DISTRICT LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 146 Westminster eastbound - AM Target 22: 23 PM Target 22: 24 Trains Per Hour Westminster westbound - AM Target 22: 20 PM Target 22: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 6

03.11 – Earl’s Court – LSP – local customer impact Owner – APSSL Summary Broken rail identified by track patrolman to the west of the station in the vicinity of No.23A points Impact Late start up of traffic Indicative LCH Nil Stalled trains Nil Response Track Manager dispatched to site. NIRM deployed. 03.17 – ERU en route from Acton. 03.20 – P-Way staff being prepared. Spare rail located and being brought to site. 04.00 – Work underway. 04.34 – Replacement rail fitted and bonding/testing being carried out. 04.45 – All clear. LSP given up. Recovery 04.47 – Services commence to all destinations. First services ex Parsons Green approx 20 minutes late Immediate No suspension message was required as only empty train movement was affected. Local cause & information to be provided if and when necessary. resolution Broken rail was in a location that made clamping impossible. Rail replacement being the only viable option.

Subsequent None Actions

23.20 – East Putney – trespasser on track – part suspended Owner – COO Summary Report received of a person trackside in the vicinity of the station. Impact Initial service alert broadcast. 23.27 – Service suspended between Putney Bridge and Wimbledon 23.37 – Suspension area extended to Earl’s Court. Indicative LCH 314 Stalled trains Nil Response NIRT dispatched from Southwark on immediate grade response. 23.25 – Traction current discharged (via the NR PCR at Raynes Park) between Point Pleasant and Wimbledon. Police units on site attempting to talk to person who is back on the platform, but edging towards the track. 23.27 – Cat 1 incident declared. Service Manager Silver Control. 23.29 – Report that an attempt to apprehend the individual has been unsuccessful and that he has now made off along the track towards Putney bridge 23.34 – Traction current discharged between Earl’s Court and Putney Bridge, both roads. 23.53 – Track search underway. DRM, NIRT and Multiple BTP units on site. 00.04 – Confirmed sighting of person, off LU premises on the roof of an adjoining Sainsbury’s. All clear given. 00.05 – Traction current recharged Earl’s Court to Putney Bridge. NR requested to recharge tracks to Wimbledon 00.13 – Traction current recharged by NR Recovery 00.13 – Service resumed to Wimbledon with minor delays. 00.22 – Good service restored. Immediate Person was observed trackside, and subsequently ran away from Station Supervisor claiming he cause & was being chased by Aliens! resolution Subsequent Situation subsequently dealt with by Metropolitan Police. Person found to have mental Actions health/drugs issues.

Compiled by Network Operations Manager, LUCC Tel: Page 5 of 6

METROPOLITAN LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 336 Finchley Road southbound - AM Target 22: 23 PM Target 23: 23 Trains Per Hour Finchley Road northbound - AM Target 22: 23 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

Work continued throughout the day to contain the damage caused by yesterdays cable fire near to Holborn station. Technical teams confirmed at 22.00 that the leaking gas main was almost isolated and that once complete, the LFB would recommence damping down the area. The London Resilience Team advised that Kingsway is likely to remain closed for a number of days.

There were 25 instances of ambulances requested to attend LU premises, including 1for a member of p-way staff Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT Ideal Home Exhibition Olympia 10.00 21.00 15,000 Kensington (Olympia) Show

Compiled by Network Operations Manager, LUCC Tel: Page 6 of 6

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Friday, 3rd April 2015

SENIOR OPERATING OFFICER’S SUMMARY

From 16:28 the Picc line thru Acton Town and Northfields was at Severe delays, later improving to Minor and finally Good around CoT, due to an intermittent signalling problem. Considerable fault finding took place and a number of cards replaced, but at CoT the fault was still intermittently present.

There were no CAT 1s declared by the SOO with no waivers requested or issued. The weather was wet for a large part of the day with average temperatures. TP

B C V W&C J N P H&C C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 5 13 7 5 3 6 32 13 3 14 --

Platform Wait Time (Trains in Target excess

10 10 8 7 9 13 17 29 - 20 19 % Platform Wait Time Headway proxy (%) 99.7 97.9 97.9 100 99.5 98.9 95.3 99.5 100 98.7 -- Advertised good 100 100 100 100 100 100 69.7 100 100 100 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 0 / 223 100 09:00 0 / 384 100 12:00 0 / 403 100 15:00 0 / 411 100 18:00 1C 4S 5 / 410 98.8 21:00 7S 7 / 392 98.2 24:00 7S 7 / 304 97.7 % trains across 100 99.8 100 100 100 100 95.9 100 100 100 snapshots (per line) 19 / 2527 99.3 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 648 848 940 366 -- 1444 760 457 1034 -- SCHEDULED Complete Trips 4 11 7 0 - 3 39 4 0 - *A trip is defined as a CANCELLED journey between Part Trips scheduled termination 0 26 6 0 - 2 10 0 2 - CANCELLED points in one direction. % Complete 99.4 95.6 98.6 100 -- 99.7 93.6 99.1 99.8 --

Notes:

Piccadilly line (18.00, 21.00, 24.00) – all cancellations attributed to signal scanning failure at Northfields.

Metropolitan and Jubilee Lines – no trips-run data - planned engineering work.

LCH for 24 hours Aggregate for this Week 45,122 Aggregate for this Period 45,122 N/A previous to this report Weekly Target 503,941 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 16.28 Piccadilly Northfields Signal failure – severe delays. 15 1,848 AP JNP ------

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 5

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 39 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Elephant & Castle (6) Stuck on bottom landing 07.38 - 10.13 Unplanned: Regent’s Park (2) stalled in shaft, 20.17 – EoT Warwick Avenue (2) defective comb switch, 14.00 – 15.00 - three-customers stalled for 8-minutes th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

CENTRAL LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Queensway (1) stalled in shaft 13.57 - 14.06 Unplanned: 17 people released after 5 mins Hainault (3) defective 20.17 – 22.15 th Planned: Queensway (2) ERoS 6 May 2015 Comments/Other business Issues:

VICTORIA LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 37 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (1) ERoS 17th April 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 2 of 5

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: Nil Timetable in operation : TTN 241/14 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Canning Town (1) ERoS 31st March 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

Planned work - no service between Waterloo and Wembley Park.

PICCADILLY LINE No of passenger comments received by CSC: 2 Timetable in operation : TTN 33/15 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (3&4) ERoS November 2015 Green Park (9) ERoS July 2015 Planned: - Station exit only Comments/Other business Issues:

16.28 – Northfields – signal failure – severe delays Owner – AP JNP Summary Westbound ‘fast’ starter WR32A failing to clear – all trains worked down the westbound local line. Impact Initial 15-minute delay to westbound service, then minor delay message into a severe delay message for the Heathrow branch. Indicative LCH 1,848 Stalled trains None Response 16.41 – Westbound local starter WR32A failing. Westbound 343 held in platform and westbound Piccadilly line train held at South Ealing. 16.45 – Technical Officer investigation in control room, local Technical Officer dispatched to site. 16.50 – All westbound trains on the Heathrow branch worked down the local line from Acton Town. With Northfields reversing trains in the area, blocking-back occurred on the local line. 16.52 - Technical Officer on site, investigation ongoing. 17.04 – Minor delay message for the Heathrow branch. 17.23 – Severe delays for the branch, blocking back occurring in the area. 17.45 – Technical staff advised that investigation remains ongoing, with track circuits being tested. 18.38 – Signals clearing at Northfields. Investigations continued. 21.00 – intermittent failure ongoing 23.28 – service ‘window’ utilised to exchange a suspected faulty RX4 high-speed scanning ‘card’. 23.40 – ‘card’ exchanged (with air off-frame) but failure persisted. 23.50 – another service ‘window’ utilised to exchange another scanning ‘card’. 00.03 – ‘card’ exchanged (again with air off-frame) but failure persisted. 02.04 – normal signalling after further scanning ‘card’ reportedly exchanged. Recovery 18.30 – Minor delays on Heathrow branch. 19.20 – Good service. 22.00 - Minor delays, Acton Town to Heathrow. 00.30 – good service Immediate WR32A reported as failing. All trains worked via the local-road. Signals cleared on test and were cause & returned to service use. Investigation continued. resolution Subsequent Further investigation scheduled for after EoT. Actions

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 5

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: Nil Timetable in operation : TTN 19/15 HAMMERSMITH LINE Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Kings Cross (2) stalled in shaft, 11.05 – 12.21 Planned: Comments/Other business Issues:

DISTRICT LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 146 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

METROPOLITAN LINE No of passenger comments received by CSC: 2 Timetable in operation : TTN 32/15 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

Planned work - no service between Aldgate and Uxbridge/Northwood.

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 5

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were eleven instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT Ideal Home Exhibition Olympia 10.00 18.00 15,000 Kensington (Olympia) Show London Bridge, take Millwall v Ground Capacity Southern to South Football The Den 15.00 16.45 C Charlton 20,000 Bermondsey or New Cross Gate Fulham v Ground Capacity Football Craven Cottage 15.00 16.45 Putney Bridge C Brentford 24,000 Charing Cross, The Passion of 12.00 & Up to 8,000 at any Event Trafalgar Square TBA Embankment, Leicester the Christ 15.15 time Square

Compiled by Network Operations Manager, LUCC Tel: Page 5 of 5

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Saturday, 4th April 2015

SENIOR OPERATING OFFICER’S SUMMARY

Saturday 04th April saw a relatively smooth start up on all lines, the exception being signalling problems at Watford on the Metropolitan line. From 04.41 until 05.53 trains could not be routed out of platforms one or two, as a result northbound services were detrained on arrival at Croxley and reversed via 24 road at Watford. At 14.00 customers were delayed on the Bakerloo line, owing to a loss of point indications at Elephant & Castle. The incident was declared Category One, with trains reversing south to north at Lambeth. A track side investigation identified an obstruction in the point work, with services resuming to booked destinations at 14.43. During the course of the evening services operated with minimal disruption, and traction current was discharged at close of traffic as per agreed parameters. (IS)

B C V W&C J N P C&H C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 32 7 4 5 -- 4 33 10 13 14 --

Platform Wait Time (Trains in Target excess

10 10 8 7 9 13 17 29 - 20 19 % Platform Wait Time Headway proxy (%) 93.4 97.9 98.6 99.4 -- 99.4 93.3 99.5 99 98.7 -- Advertised good 89.6 100 100 100 100 100 90.5 100 100 100 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 0 / 223 100 09:00 1St 1 / 384 99.7 12:00 1S 1R 2 / 403 99.5 15:00 5S 2R 1St 4C 1R 13 / 411 97 18:00 1St 7S 8 / 410 98.1 21:00 0 / 392 100 24:00 1St 1 / 56 99.7 % trains across 96.5 99 100 100 100 100 97.2 99.5 99.5 100 snapshots (per line) 25 / 2527 99.0 Attribution Key: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 648 848 940 366 -- 1444 760 457 1034 -- SCHEDULED Complete Trips *A trip is defined as a 54 16 12 0 - 9 71 4 1 - CANCELLED journey between scheduled termination Part Trips 18 10 0 0 - 4 16 4 0 - points in one direction. CANCELLED % Complete 88.9 96.9 98.7 100 -- 99.1 88.6 98.2 99.9 --

Notes: Bakerloo Line (15.00) – all cancellations attributed to the point failure at Elephant & Castle. Piccadilly Line (15.00) - cancellations attributed to customer action at Piccadilly Circus, Piccadilly Line (18.00) - cancellations attributed to timetable upload failure. ** Metropolitan and Jubilee Lines – no trips-run data - planned engineering work **

LCH for 24 hours Aggregate for this Week 54,170 Aggregate for this Period 54,170 N/A previous to this report Weekly Target 503,941 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 13.57 Bakerloo Elephant & Castle Point failure – part suspension. 46 156 AP BCV 04.41 Metropolitan Watford Signal failure – part suspension. 72 18 AP SSL / COO ------

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 5

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 39 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Elephant & Castle (6) stuck in shaft 08.49 – 09.00 Oxford Circus (1) over-speed detected, SoT - EoT th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

13.57 – Elephant & Castle – point failure – part suspension Owner – AP BCV Summary No.26 points failed to ‘normalise’. Impact Service suspended from Lambeth North to Elephant & Castle. Indicative LCH 156 Stalled trains Southbound train 235 at signal BS21 Lambeth North 13.58 – 14.09 Response 13.58 – Technical staff on way from Waterloo 14.03 – Wrong direction move of train 235 to Lambeth North authorised. 14.05 – Category 1 incident declared. Service Manager as Silver Control. 14.09 – WDM of train 235 completed – no customer issues reported. 14.14 – Waterloo Technical Office en route to the IMR. 14.18 – Station supervisor preparing to access the track to inspect pointwork. 14.21 – DRM en route via taxi, but traffic impeding progress to site. 14.25 – Two additional Technical Officers on site. Issue reported trackside and not in the IMR. 14.27 – NIRT on site. 14.32 – NIRM and two Technical Officers going trackside to investigate. 14.37 – a washer from a chug-bolt (removed during an earlier failure) had become dislodged and moved into the blade of the points. 14.41 – All staff clear of the track, points tested and all operating normally. 14.55 – Category 1 incident withdrawn. Recovery 14.46 – Resumed to a good service. Immediate A chug-bolt washer had become an obstruction in the cause & blades of No.26 points - removed and points operated resolution normally. Technical staff had attended an incident at 09.28, to remove a chug-bolt from these points, when they had failed to ‘reverse’.

Subsequent Overnight examination of the points scheduled. Actions

Compiled by Network Operations Manager, LUCC Tel: Page 2 of 5

CENTRAL LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th Planned: Queensway (2) ERoS 6 May 2015 Comments/Other business Issues:

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: Nil Timetable in operation : TTN 241/14 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use London Bridge (4) stuck in shaft, 14.28 – 17.20 (eight-customers detained for 3- minutes) Unplanned: London Bridge (15) hand-rail fault, 05.40 - EoT Canada Water (1) customer action (vomit), 20.23 – 21.55 Canada Water (1) doors fail to close, 23.50 - EoT Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

Planned work - no service between Waterloo and Wembley Park.

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 5

PICCADILLY LINE No of passenger comments received by CSC: 4 Timetable in operation : TTN 33/15 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (3&4) ERoS November 2015 Green Park (9) ERoS July 2015 Planned: - Station exit only Comments/Other business Issues:

CTFS Signalling System - correct timetable loaded, but discovered that had corrupted data (some 300 errors reported). Signallers required to manually enter data throughout the day. Good service maintained, but seven trains were cancelled for the 18.00 snapshot, attributed to this failure’s impact, after what would normally have been a rapidly resolvable customer incident at Piccadilly Circus. By 23.00, it was stated that the system memory was full, and no more edits could be inserted. It was subsequently reported, that a previous timetable had now been sourced, for loading tomorrow morning.

This incident is in addition to the incorrect timetable supplied yesterday (Friday), where the normal Saturday was supplied instead of the engineering work timetable required.

Operations Unit SSL

METROPOLITAN LINE No of passenger comments received by CSC: 1 Timetable in operation : TTN 32/15 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

Planned work - no service between Aldgate and Uxbridge / Northwood.

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 5

04.41 – Watford – signal failure – part suspension Owner – AP SSL / COO Summary Signal JP101 failed for the departure of southbound train 405. Alternate routes attempted and signalling ‘releases’ undertaken. Thereafter, unable to route trains from either of the Watford platforms. Impact No service between Croxley and Watford – northbound trains detrained at Croxley and reversed via No.24 siding. Indicative LCH 18 Stalled trains None Response Technical Officer despatched to site. DRM tasked to attend signal cabin, thence to site. Taxi shuttle-service arranged.

05.04 - Technical Officer on site 05.15 – DRM arrived on site. 05.53 - Normal signalling restored, without intervention of the Technical Officer. Recovery 05.53 – Through service commenced. Immediate Loss of routes ex the terminus – under DRM and Technical Officer investigation. cause & resolution Subsequent Further technical and staff investigations ongoing. Actions

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were seven instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day.

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT Ground Arsenal v Arsenal, Finsbury Park, Football Emirates Stadium 12.45 14.15 Capacity TBA Liverpool Highbury & Islington 60,000 Ground Football Chelsea v Stoke Stamford Bridge 17.30 19.15 Capacity Fulham Broadway TBA 42,522 Concert McBusted O2 Arena 18.30 23.00 17,000 North Greenwich Wembley Park, Wembley 13.30 Up to 13,000 Central (or) Chiltern Concert Cbeebies Live Wembley Arena & per show Railways to Wembley 16.45 Stadium

Compiled by Network Operations Manager, LUCC Tel: Page 5 of 5

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Sunday, 5th April 2015

SENIOR OPERATING OFFICER’S SUMMARY

At 08.58 Sloane Square station closed on the District line, owing to a fire alert on the MFCP. It transpired a smoke detector had activated in the staff mess room, and the station reopened at 09.09. At 09.10 Clapham North station closed due to the malicious operation of a call point. The SS was initially unable to reset the affected device, however the station did reopen at 09.41 following an intervention by the local DSM. Bakerloo line train services were delayed in the Willesden Junction area from 14.19, this was due to a defect with signal WS25. Problems were experienced intermittently during the course of the afternoon, until a temporary restoration was given by NR at 18.51. Northolt station was closed from 15.08 until 17.40, at the request of the Metropolitan Police. This was due to a customer altercation outside the station entrance, that resulted in a crime scene being declared. At 18.03 train services were suspended from Hammersmith to Edgware Road in both directions, owing to a trespasser on the track incident at Paddington Suburban station. A track search was led by the local SS, with train services restored at 18.31 following the arrest of the trespasser concerned by a BTP team. IS

B C V W&C J N P C&H C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 17 4 2 -- 1 10 7 12 26 10 --

Platform Wait Time (Trains in Target excess

10 10 8 -- 9 13 17 29 - 20 19 % Platform Wait Time Headway proxy (%) 97.9 99.4 99.7 -- 99.4 98.6 98.4 97.8 97.7 98.7 -- Advertised good 70.0 100 100 N/A 100 100 100 94.7 89.9 100 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 09:00 0 / 340 100 12:00 1St 1St 2 / 385 99.5 15:00 1S 1R 2 / 386 99.5 18:00 1St 2S 3 / 386 99.2 21:00 1St 1 / 363 99.7 % trains across 95 100 100 -- 100 99.8 100 99.4 100 100 snapshots (per line) 8 / 1860 99.6 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 512 656 812 -- -- 1244 616 419 932 -- SCHEDULED Complete Trips *A trip is defined as a 23 2 1 -- -- 0 0 6 0 -- CANCELLED journey between scheduled termination Part Trips 24 6 0 -- -- 8 2 8 0 -- points in one direction. CANCELLED % Complete 90.8 98.8 99.9 -- -- 99.4 99.7 96.7 100 --

Notes:

** Metropolitan and Jubilee Lines – no trips-run data due to planned engineering work **

LCH for 24 hours Aggregate for this Week 91,556 Aggregate for this Period 91,556 N/A previous to this report Weekly Target 503,941 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Indicative Time Line Location Reason Delay Owner LCH 18.03 H&C Paddington Customer action – part suspension. 28 2,994 COO 14.19 Bakerloo Willesden Junc Signal failure – part suspension. 255 1,092 COO 15.08 Central Northolt Police request – station closure from 15.21 139 370 COO 09.10 Northern Clapham North First alert – station closure. 31 40 COO 08.58 District Sloane Square Fire alert – station closure. 11 24 COO

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 6

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 39 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Regents Park (2) stalled in shaft, 18.02 – 19.50 Unplanned: Oxford Circus (1) over-speed detected, RES for SoT Regents Park (2) stalled at top landing, 21.27 – 23.30 th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

14.19 – Willesden Junction – signal failure – part suspension Owner – COO Summary Northbound signal WS25 was front tripping trains, train 231 was the first train delayed. Trains were also being rear-tripped on signal WS303. Impact 14.44 – Minor delays advertised north of Queens Park. 17.20 – Service suspended from Queens Park to Harrow & Wealdstone. Indicative LCH 511 (signal failure) + 581 (part suspension) = 1092 Stalled trains None Response S&T on route to site. DRM despatched by train.

15.15 – DRM on site to assist with cutting out of rear tripcocks on trains. 15.31 – The NR Wembley Signaller is able to clear the signal manually when trains approach, preventing the trains from being front tripped. 16.17 – Signaller no longer able to clear the signal in time. S&T changed a motor pump unit on the trainstop but this has not resolved the problem. DRM en route back to the station to assist with cutting out the rear tripcocks. 17.25 – Northbound train 240 misunderstood the communication from the DRM confirming the rear trip had been cut out and proceeded without authority from the NR Wembley Signaller. Now treated as a SPAD, awaiting NR procedure to be carried out. Service suspended, as no trains north or south of train 240. 17.45 – Train 240 cancelled to Depot and trains on the move but awaiting trains to populate the area. Investigations in to signal failure continue. 18.51 – Motor pump replacement seems to have worked and temporary all clear given by S&T. Recovery 15.20– Good service. 16.46 – Minor delays Stonebridge Park to Harrow & Wealdstone. 17.54 – Service resumed to severe delays Queens Park to Harrow & Wealdstone. 18.57 – Minor delays north of Queens Park. 20.30 – Minor delays Stonebridge Park to Harrow & Wealdstone. 21.30 – good service Immediate Signal WS25 failing to clear, defective motor pump unit of trainstop WS25 identified and replaced. cause & resolution Subsequent Further overnight investigations required by S&T Actions

Compiled by Network Operations Manager, LUCC Tel: . Page 2 of 6

CENTRAL LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 67 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th Planned: Queensway (2) ERoS 6 May 2015 Comments/Other business Issues:

15.08 – Northolt – police request – station closure Owner – COO Summary A person had been stabbed directly outside the station - entry / exit closed due to a Metropolitan Police cordon. Impact Station closed from 15.21 Indicative LCH 370 Stalled trains N/A Response 16.55 – Investigations elongated as person stabbed with potentially fatal wounds. Cordon extended and dogs being used to conduct search. 17.39 – Police investigation completed and cordon removed. Recovery 17.40 – Station re-opened Immediate Stabbing incident outside the station - closed on Police request. cause & resolution Subsequent None. Actions

Compiled by Network Operations Manager, LUCC Tel: . Page 3 of 6

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: 2 Timetable in operation : TTN 241/14 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Canada Water (1) doors fail to close, RES for SoT London Bridge (15) hand-rail fault, RES for SoT Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues: Planned work - no service between Waterloo and Wembley Park.

NORTHERN LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 55 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Tufnell Park (2) stall at lower landing, 21.54 - EoT Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015. Comments/Other business Issues:

16.47 – Bank – intermittent loop failure. Technical staff sent to Bank and London Bridge to monitor. A compression issue identified in the Bank platform area, loop being moved due to a loose pit-block. ERU requested to attend as a precaution. Track access arranged for Technical Officer to splice the cable if needed. At 18.08 traction current was switched off, to allow track access and a temporary fix to occur. Traction current switched on at 18.19. Track inspection to be undertaken overnight, regarding track condition. LCH 2,514

09.10 – Clapham North – fire alert – station closure Owner – COO Summary Station into evacuation mode - malicious call point operation. Supervisor unable to reset. Impact Station closure Indicative LCH 40 Stalled trains N/A Response 09.10 – MJ Quinn’s fire engineer tasked to attend 09.37 – Duty manager isolated fire call-point Recovery 09.41 – Station re-opened Immediate Call-point reset by Duty Manager, further engineer attended and confirmed that had been reset cause & correctly. resolution Subsequent None Actions

PICCADILLY LINE No of passenger comments received by CSC: Nil Timetable in operation : TTN 33/15 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (3&4) ERoS November 2015 Green Park (9) ERoS July 2015 Planned: - Station exit only Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: . Page 4 of 6

Operations Unit SSL

18.03 – Paddington Suburban – customer action – part suspension Owner – COO Summary A female was observed accessing the westbound track by a customer at Paddington and then train 205 observed the person and activated a mayday call. Code red issued. Impact Service suspended from Hammersmith to Edgware Road. Indicative LCH 2994 Stalled trains None Response 18.08 – Traction current switched off, Paddington to Royal Oak both directions. 18.12 – NIRT dispatched. 18.14 - Category 1 incident declared. Service Manager as Silver Control. 18.15 – Staff lost sight of person, so Station Supervisors starting a track search from both ends. 18.22 – BTP ETA to Royal Oak two-minutes. 18.30 – Person off the track. 18.31 – Traction current switched on. 18.33 – Category 1 incident withdrawn. Recovery 18.31 – Service resumed to minor delays Hammersmith to Edgware Road. 19.03 – Circle line minor delays outer rail only, good on the H&C. 20.00 – Good service to all destinations. Immediate A female with mental health issues accessed the track and walked from Paddington to Royal Oak. cause & Person removed by BTP and service resumed. resolution Subsequent None. Actions

METROPOLITAN LINE No of passenger comments received by CSC: Nil Timetable in operation : TTN 32/15 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

Planned work - no service between Aldgate and Uxbridge / Northwood.

Compiled by Network Operations Manager, LUCC Tel: . Page 5 of 6

DISTRICT LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 146 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

08.58 – Sloane Square – fire alert – station closure Owner – COO Summary Station into evacuation mode Impact Station closed Indicative LCH 24 Stalled trains None Response LFB tasked to attend. Supervisor commenced investigations.

09.05 – LFB on site, then panel reset. Recovery 09.09 – Station re-opened Immediate Burnt toast under detector - reset after fire brigade all-clear. cause & resolution Subsequent None Actions

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were five instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day.

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT Ideal Home Exhibition Olympia 10.00 18.00 15,000 Kensington (Olympia) Show Concert McBusted O2 Arena 18.30 22.30 17,000 North Greenwich Wembley Park, Wembley 11.00 Up to 13,000 Central (or) Chiltern Concert Cbeebies Live Wembley Arena & per show Railways to Wembley 14.00 Stadium

Compiled by Network Operations Manager, LUCC Tel: . Page 6 of 6

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Monday, 6th April 2015

SENIOR OPERATING OFFICER’S SUMMARY

At 05:35 Hyde Park Corner station was closed owing to a local power supply issue. This was identified as an On Line Battery Inverter defective circuit board which was replaced. The station re opened at 06:36. At 06:28 the Central line was suspended Leytonstone to Hainault on the Inner Rail. This was owing to up to 800 meters of Tunnel Telephone wiring that had to be removed after breaking away from the tunnel wall and impacting upon passenger train No 113 shoe gear equipment. An all clear was given from site at 09:58 with services resuming on the Inner rail. Remedial works are being carried out in engineering hours.

B C V W&C J N P H&C C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 4 17 6 4 -- 5 8 14 11 17 --

Platform Wait Time (Trains in Target excess

10 10 8 7 9 13 17 29 - 20 19 % Platform Wait Time Headway proxy (%) 100 96.3 98.6 100 -- 99.4 97.9 98 98.4 98.4 -- Advertised good 100 78.8 100 100 100 100 100 100 100 100 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 0 / 218 100 09:00 1St 1 / 379 99.7 12:00 0 / 398 100 15:00 0 / 406 100 18:00 3R 3 / 405 99.3 21:00 0 / 387 100 24:00 1R 1 / 299 99.7 % trains across snapshots (per line) 100 99.3 100 100 100 100 99.8 99.5 100 100 5 / 2492 99.8 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 648 848 940 368 -- 1444 760 457 1034 -- SCHEDULED Complete Trips 1 35 8 2 - 4 8 8 0 - *A trip is defined as a CANCELLED journey between Part Trips scheduled termination 0 24 0 0 - 14 2 2 2 - CANCELLED points in one direction. % Complete 99.8 93 99.1 99.5 -- 98.8 98.7 97.8 99.8 --

Notes: ** Metropolitan and Jubilee Lines – no trips-run data due to planned engineering work **

LCH for 24 hours Aggregate for this Week 2,994 Aggregate for this Period 48,126 2,994 previous to this report Weekly Target 503,941 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 06.28 Central Newbury Park Track obstruction – part suspended 223 634 AP BCV 05.35 Piccadilly Hyde Park Corner Power supply issues – station closed 61 37 POW

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 5

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : TTC 7 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Regents Park (2) stalled in shaft, 18.30 - CoT th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

CENTRAL LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : TTC 7 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th Planned: Queensway (2) ERoS 6 May 2015 Comments/Other business Issues:

06.28 – Newbury Park – track obstruction – part suspension Owner – AP BCV Summary Report of track obstruction approaching Newbury Park inner rail Impact Train service suspended Leytonstone – Hainault inner rail via Newbury Park. Indicative LCH 634 Stalled trains Inner Rail Central line train 113 reported loud bang – train moved to Newbury Park sidings Response 06.40 – Train 113 reported loud bang and sparks in tunnel and possible damage to shoegear. Train being moved to siding for investigation. 06.41 – Technical Officer, ERU and Duty Manager all tasked to attend site. Inner Rail 014 held at Gants Hill to convey all parties to site of work. 06.45 – Category 1 incident declared. 06.51 – Technical Officer en route via car. 07.07 – ERU on site. 07.18 – DRM on site. All parties on site and train 014 about to move. 07.30 – Train 014 in vicinity of signal A6351. TT wires are down and in need of removal. ERU team tasked to remove the wires. 07.34 – Traction current switched off Redbridge – Newbury Park Inner Rail. 07.45 – ERU to cut and remove wires via train 014. 07.53 – Depot staff on site at Newbury Park 07.55 – ERU & DRM confirm they are currently removing damaged wire. 08.33 – Negative earth remains – as train 014 proceeds more wire is found. 08.52 – Damaged TT wire continues to be found from initial site to tunnel mouth. ERU is process of moving the train and removing wire as it’s found. 09.15 – Train 014 in platform at Newbury Park. 09.35 – All parties now at Newbury Park ready to inspect train 113. Once inspection is complete, the train will be worked to Hainault depot and train service will resume. 09.54 – Train 113 en route to depot. Minor, superficial damage to leading car shoegear. Train cleared to depart for depot. 09.58 – All clear, trains cleared to operate. 10.10 – CAT 1 withdrawn. Recovery 09.57 – Service resumes with Minor delays Leytonstone and Woodford via Hainault anti clockwise. 10.47 – Good service.

Compiled by Network Operations Manager, LUCC Tel: Page 2 of 5

Immediate TT wire down approaching Newbury Park inner rail. ERU tasked with removing up to 800m of TT cause & wires. Once all wire removed and secured. Train service resumed. resolution

Subsequent Repair of TT wires programmed for engineering hours over the course of the week. Actions

VICTORIA LINE No of passenger comments received by CSC: Nil Timetable in operation : TTC 7 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (1) ERoS 17th April 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: 3 Timetable in operation : TTN 241 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Westminster (3) Doors failing to close, 17.28 – 21.38 Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

Planned work - no service between Waterloo and Stanmore.

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 5

NORTHERN LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 55 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Tufnell Park (2) stalled at lower landing, returned to Unplanned: service for SoT Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015. Comments/Other business Issues:

05.35 – Hyde Park Corner – power failure – station closure Owner – POW Summary OLBI fault found during overnight testing and circuit-board replaced. However, it was reported that this highlighted a further problem, with another circuit-board required. Impact Station closed. Indicative LCH 37 Stalled trains N/A Response SSE engineers already on site. Replacement card sourced at Tufnell Park. MJ Quinn’s and Telent contractors tasked to attend.

06.34 – faulty circuit board replaced, but station able to re-open. Replacement board transported to site, but can wait until engineering hours to fit. Recovery 06.36 – station opened Immediate Fault found upon OLBI circuit – replaced after efforts to repair. Station opened with known fault, cause & as per procedures. resolution Subsequent Replacement circuit-board to be delivered to site. To be fitted overnight, unless required earlier. Actions

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: 1 Timetable in operation : TTN 19/15 HAMMERSMITH LINE Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Kings Cross (1) stopped in shaft, 17.38 – 19.00 Unplanned: 3 persons trapped for 15 minutes Planned: Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 5

DISTRICT LINE No of passenger comments received by CSC: Nil Timetable in operation : TTN 80 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Earl’s Court (4) comms fault, 16.20 – 18.05 Unplanned: Earl’s Court (4) failed top landing, 18.53 – 20.40 Planned: Comments/Other business Issues:

Planned work - no service between Aldgate and Uxbridge / Northwood.

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were 7 instances of ambulances requested to attend LU premises Of these, Nil resulted in ORR notification.

There was a small risk of rail ice issued to the network

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT Exhibition Ideal Home Show Olympia 10.00 18.00 15,000 Kensington (Olympia), High Street Kensington Football Watford v Vicarage Road 12.30 14.15 Ground London Overground to TBA Middlesbrough Capacity Watford High Street 17,000 Football Leyton Orient v Matchroom Stadium 15.00 16.45 Ground Leyton (or) London TBA Gillingham capacity 9,300 Overground to Leyton Midland Road Football Brentford v Griffin Park 15.00 16.45 Ground South Ealing, Gunnersbury, B Nottingham Forest Capacity Northfields (or) Brentford 12,500 (SWT) Football Crystal Palace v Selhurst Park 20.00 21.45 Ground Victoria, take Southern to TBA Manchester City Capacity Selhurst 26,000

Notes: Provisional Platform Wait Time – EJT Proxy measures the average time (secs) customers wait for a train over and above the timetabled wait time. Headway – % of trains that pass through a defined measuring point within two scheduled headways of the previous train. Train Cancellations – Number of trains not in service at the time of the snapshots Percentage Good Service – % of core traffic hours (defined as 05.30 - 00.45, Monday – Saturday and 07.00 - 00.15, Sunday) that a line is advertised to customers as operating a good service. TPH data is obtained from the ‘Network Reliability’ site and may be subject to subsequent adjustment. All targets (+1/-1) Indicative Lost Customer Hours (I-LCH) scores are an initial calculation made by the LUCC immediately after an incident and may differ from the final figure which is calculated by the Service Performance Information team.

Compiled by Network Operations Manager, LUCC Tel: Page 5 of 5

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Tuesday, 7th April, 2015

SENIOR OPERATING OFFICER’S SUMMARY

At 10:39, Victoria line northbound between Oxford Circus and Green Park, a temporary speed restriction was applied owing to a trackside defect. This along with a defective train at Pimlico as a consequence caused some cancellations through the day leading to a missed PM TPH snapshot target. At 13:26 a loop failure was identified at Queensbury on the Jubilee line. This lead to partial suspension Stanmore to Wembley Park from 14:20 – 14:36 whist the failure was located and temporary repair carried out. At 15:10 owing to a defective train at Pimlico northbound, a 15 minute delay occurred and a partial suspension between Brixton and Victoria as a result. Isolations were carried out and normal line speed was eventually achieved with the train being worked to the depot for investigation and remedial works. SOO Kamrul Islam.

B C V W&C J N P H&C C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 6 6 25 2 18 19 11 14 25 14 11

Platform Wait Time (Trains in Target excess

10 10 8 7 9 13 17 29 - 20 19 % Platform Wait Time Headway proxy (%) 99.5 98.2 91.2 100 94 94.7 98 98 - 98 97.4 Advertised good 100 100 79.2 100 85.7 100 100 97 97.9 100 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 1R 1R 1St 1Rd 4 / 280 98.6 09:00 2R 1Rd 3 / 542 99.5 12:00 0 / 455 100 15:00 13S 13 / 459 97.2 18:00 2R 4S 1R 1C 8 / 543 98.5 21:00 1R 4S 1St 1C 2R 9 / 462 98.1 24:00 1St 1St 2 / 356 99.4 % trains across 98.9 99.3 95.7 100 95.2 100 99.8 99.1 99.3 98.9 snapshots (per line) 98.7 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL ------SCHEDULED Complete Trips ------*A trip is defined as a CANCELLED journey between Part Trips scheduled termination ------CANCELLED points in one direction. % Complete ------

Notes: Jubilee – 15.00 – all cancellations attributed to the loop failure at Queensbury. Victoria – 18.00 – all cancellations attributed to the TSR between Green Park and Oxford Circus. Trip Cancellations – No data, please await update from Insight team.

LCH for 24 hours Aggregate for this Week 118,824 Aggregate for this Period 118,824 7,406 previous to this report Weekly Target 503,941 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 13.26 Jubilee Queensbury Loop failure – part suspension 34 4,015 AP JNP 15.10 Victoria Pimlico Defective train – part suspension 15 8,374 AP BCV

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 5

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: 20 PM Target 22: 22 Trains Per Hour Oxford Circus northbound - AM Target 22: 22 PM Target 22: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Regent’s Park (2) stalled in shaft, SoT – 14.00 (Day 2) th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

AM TPH missed – defective trains.

CENTRAL LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 27 Shepherds Bush eastbound - PM Target 30: 29 Trains Per Hour Leyton westbound - AM Target 30: 30 Leyton westbound - PM Target 27: 30 Waterloo eastbound – AM Target 21: 21 PM Target 20: 20 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th Planned: Queensway (2) ERoS 6 May 2015 Comments/Other business Issues:

VICTORIA LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 34 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 34 PM Target 34: 29 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (1) ERoS 17th April 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

10.39 – Green Park to Oxford Circus – TSR 3 - A re-rail had been carried out overnight but it had not been clamped. A TSR 2 was first implemented and this was then reduced to a TSR 3 at 13.11. This resulted in train cancellations throughout the remainder of the day.

TPH – NB PM Target missed due to defective 204 defective in service at Pimlico and the above TSR.

15.10 – Pimlico – defective train – part suspension Owner – AP BCV Summary Northbound train 204 became defective when two ACM’s failed on car 11058. Initial assumption was that the train will only gain movement in restricted manual. Impact 15.16 - Minor delays advertised Brixton to Warren Street northbound only. 15.22 - Service suspended from Brixton to Victoria. Indicative LCH 8,374 Stalled trains Train 241 to the rear of the incident train from 15.10 until 15.25. Train 246 stalled outside Vauxhall from 15.18 until 15.27. Response 15.15 – Plan is to send the defective train 204 into Victoria sidings as in RM. 15.19 – NIRM dispatched to site and requested to pick up the Vauxhall train maintainer on the way. 15.23 – Train 204 gains forward movement and departs in auto working. Worked empty to Northumberland Park Depot. Recovery 15.30 – Service resumed to minor delays to all destinations. 18.21 – Good service. (Service recovery impeded by other small incidents and the TSR at Green Park). Immediate Two defective ACM’s on train 204 meant it could not gain forward movement. The Train Operator Compiled by Network Operations Manager, LUCC Tel: Page 2 of 5

cause & carried out isolations and the train was worked empty to Depot. resolution Subsequent Depot investigation planned. Actions

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 13 Waterloo eastbound – AM Target 30: 30 PM Target 30: 28 Trains Per Hour Waterloo westbound – AM Target 30: 30 PM Target 30: 27 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: West Ham (3) Defective 10.44 – 11.20 Westminster (3) defective 10.59 – 11.55 Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

TPH – PM targets missed due to the below incident at Queensbury, also further incidents with train 344, 321 and 325.

13.26 – Queensbury – loop failure – part suspension Owner – AP JNP Summary Due to a loop failure approaching Queensbury southbound train 357 had to traverse in restricted manual into the platform and then to Kingsbury. Impact 13.34 - Severe delays from Stanmore to Wembley Park. 14.20 – Service suspended from Stanmore to Wembley Park. Indicative LCH 4,015 Stalled trains Nil Response Two technical officers were dispatched to site. 13.40 – First train has gone through the area in RM but unable to remove ‘emergency brakes’, further causing a delay through the area. 13.51 – Loop failure area more extensive than first thought, trains having to RM into platform as well as between Queensbury and Kingsbury. 14.15 – Three technical officers walking to 1000 metres doing a visual check. 14.18 – Technical Officers have found the location of the loop failure, no visible break seen but in the area of an old repair the amp metre is showing that failure is in that area. Fifteen minutes track access granted for repair. 14.25 – Temporary repair carried out. Further investigations to be carried out during engineering hours. 14.36 – Trains gaining auto working Queensbury through to Kingsbury. Recovery 14.12 – Additionally minor delays advertised Wembley Park to Stratford. 14.37 – Service resumed, severe Stanmore to Wembley Park and minor the rest. 14.45 – Minor delays all destinations. 16.14 – Good service to all destinations. Immediate Loop failure. Fault in the area of an old repair, new temporary fix made. cause & resolution Subsequent Further investigations to be carried out during engineering hours. Actions

NORTHERN LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 55 Euston (CHX) southbound - AM Target 24: 24 Euston (CHX) northbound - PM Target 24: 24 Trains Per Hour Elephant & Castle northbound - AM Target 26: 26 Euston (Bank) northbound – PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015. Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 5

PICCADILLY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 53 Leicester Square eastbound - AM Target 24: 25 PM Target 24: 25 Trains Per Hour Leicester Square westbound - AM Target 24: 22 PM Target 24: 26 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (3&4) ERoS November 2015 Green Park (9) ERoS July 2015 Planned: - Station exit only Comments/Other business Issues:

AM TPH missed – train rear tripped at Southgate

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: 2 Timetable in operation : WTT 32 HAMMERSMITH LINE Great Portland Street outer rail - AM Target 13: 13 PM Target 12: 12 Trains Per Hour Great Portland Street inner rail - AM Target 13: 13 PM Target 13: 13 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

DISTRICT LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 146 Westminster eastbound - AM Target 22: 23 PM Target 22: 23 Trains Per Hour Westminster westbound - AM Target 22: 22 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Fulham Broadway (1) failed bottom landing, 15.45 – 17.10 Planned: Comments/Other business Issues:

METROPOLITAN LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 336 Finchley Road southbound - AM Target 22: 25 PM Target 22: 22 Trains Per Hour Finchley Road northbound - AM Target 22: 22 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 5

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

01.16 – Oxford Circus – Fire Brigade called to attend a report of smoke in the Bakerloo line substation. Burnt out trip coil found, and fire brigade passed all clear.

There were 16 instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day.

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT Ground Arsenal U21 v Arsenal, Finsbury Park, Football Emirates Stadium 19.00 20.45 Capacity N/A Stoke City U21 Highbury & Islington 60,000 Ground Charlton v Football The Valley 19.45 21.15 Capacity North Greenwich N/A Fulham 26,000

Compiled by Network Operations Manager, LUCC Tel: Page 5 of 5

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Wednesday, 8th April, 2015

SENIOR OPERATING OFFICER’S SUMMARY At 05:30 the Metropolitan line was partially suspended north of Wembley Park owing to a signal failure at Harrow On The Hill. The initial symptoms were of a red aspect fuse continuously expiring caused by a cable earth. Services resumed with severe delays to all destinations at 06:20 with Platform No 3 out of commission whilst investigations continued. Availability of all platforms from 09:35 with isolations in place in readiness for a full investigation in engineering hours. At 13:56 the Central Line was partially suspended west of North Acton with severe delays to the rest of the line owing to a points failure at North Acton which was finally diagnosed as a defective relay. Normal indications were restored on 2401 points at 15:26 enabling a through service to West Ruislip and Ealing Broadway to commence. All remaining lines advertised a good service throughout the day. SOO Kamrul Islam.

B C V W&C J N P H&C C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 7 38 3 5 5 6 16 16 19 16 49

Platform Wait Time (Trains in Target excess

10 10 8 7 9 13 17 29 - 20 19 % Platform Wait Time Headway proxy (%) 98.7 88.7 99.2 98.8 97.8 98.6 97.2 97.5 97.4 97.1 87.3 Advertised good 100 75.8 100 100 100 100 100 100 100 100 72.7 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 15S 15 / 280 94.6 09:00 2R 2R 15S 19 / 542 96.5 12:00 1Rd 1 / 455 99.8 15:00 1C 8S 9 / 459 98.0 18:00 16S 16 / 543 97.0 21:00 0 / 462 100 24:00 1St 1 / 356 99.7 % trains across 98.3 93.8 100 100 100 100 99.8 100 99.8 89.3 snapshots (per line) 98 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 692 878 1020 568 937 1484 800 466 1001 706 SCHEDULED Complete Trips 15 71 15 2 12 21 17 0 0 101 *A trip is defined as a CANCELLED journey between Part Trips scheduled termination 0 128 0 0 6 4 4 0 6 0 CANCELLED points in one direction. % Complete 97.8 77.3 98.5 99.6 98.1 98.3 97.4 100 99.4 85.7

Notes: Metropolitan line (06.00, 09.00) all trains cancelled due to a signal failure at Harrow-on-the-Hill Central line (15.00, 18.00) all trains cancelled due to a signal failure at North Acton

LCH for 24 hours Aggregate for this Week 192,568 Aggregate for this Period 192,568 61,627 previous to this report Weekly Target 503,941 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 05.30 Metropolitan Harrow on the Hill Signal failure – part suspension 36 709 AP SSL 13.56 Central North Acton Points failure – part suspension 85 3,085 AP BCV

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 5

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: 23 PM Target 22: 23 Trains Per Hour Oxford Circus northbound - AM Target 22: 20 PM Target 22: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Regent’s Park (2) stalled in shaft, SoT – 14.00 Unplanned: Regent’s Park (2) stalled in shaft 21.31 - EoT th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

AM TPH missed – defective train at Queen’s Park

CENTRAL LINE No of passenger comments received by CSC: 4 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 27 Shepherds Bush eastbound - PM Target 30: 27 Trains Per Hour Leyton westbound - AM Target 30: 30 Leyton westbound - PM Target 27: 20 Waterloo eastbound – AM Target 21: 21 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Queensway (1) planned maintenance 23.00 - EoT Holborn (6) pre start test failed, SoT - EoT th Planned: Queensway (2) ERoS 6 May 2015 Comments/Other business Issues:

PM TPH missed – signal failure at North Acton

13.56 – North Acton – points failure – part suspension Owner – AP BCV Summary Eastbound Central line train 031 was held at signal NOA2353 due to a loss of indication on 2401 points. Impact Line suspended North Acton to West Ruislip and Ealing Broadway with severe delays to the rest of the line. Indicative LCH 3,085 Stalled trains Eastbound train 102 stalled between West Acton and North Acton from 13.58 until 14.55. Eastbound train 031 stalled between Hanger Lane and North Acton from 14.00 until 14.39 Eastbound train 065 stalled between Ealing Broadway and West Acton from 14.10 until 14.28 Response Eastbound train 031 authorised to 2401 points to confirm position. DRM and Technical officer sent to site from White City. North Acton Station supervisor (SS) requested to prepare to secure points. 14.18 – Points confirmed as normal, but points need to be secured for train movement over them, Station supervisor sent from North Acton to do so. Category 1 incident declared SM Silver control. 14.30 – DRM, SS and Technical officer now on site at the points. 14.35 – Train 031 found to be over points and unable to secure so authorised forward. 14.47 – Points hand wound to the reverse and secured to move trains from the Ealing branch. 15.25 – All trains cleared from the Ealing Broadway branch, points unsecured and local control taken from the North Acton SCR. 15.26 – Normal indications restored on 2401 points. 15.28 – Site control restored to White City control room and service restored. 15.46 – Cat 1 withdrawn. Recovery 15.28 – Service restored to all destinations with severe delays. 17.48 – Minor delays advertised west of Leytonstone with severe remaining east of. 18.37 – Minor delays advertised on the whole line. 18.57 – Good service advertised. Immediate The RLR and NLR relays had become de-energised and would not re-set. cause & Once local control was taken both relays became energised and normal signalling was restored. resolution Subsequent Full investigation into root cause took place and the 2355 RUR relay was found to be defective Actions and was replaced. Compiled by Network Operations Manager, LUCC Tel: Page 2 of 5

VICTORIA LINE No of passenger comments received by CSC: 4 Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 34 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 34 PM Target 34: 34 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (2) obstruction in machine room 13.30 - EoT Brixton (1) ERoS 17th April 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 13 Waterloo eastbound – AM Target 30: 30 PM Target 30: 30 Trains Per Hour Waterloo westbound – AM Target 30: 30 PM Target 30: 30 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Southwark (7) relay fault, SoT – 08.35 Unplanned: North Greenwich (4) stalled in shaft 17.15 – 20.15 London Bridge (19) comms fault, 12.55 – 14.31

Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

NORTHERN LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 55 Euston (CHX) southbound - AM Target 24: 24 Euston (CHX) northbound - PM Target 24: 24 Trains Per Hour Elephant & Castle northbound - AM Target 26: 26 Euston (Bank) northbound – PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015. Comments/Other business Issues:

PICCADILLY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 53 Leicester Square eastbound - AM Target 24: 23 PM Target 24: 21 Trains Per Hour Leicester Square westbound - AM Target 24: 25 PM Target 24: 27 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Heathrow T123 (6) obstruction in teeth, 08.06 – 13.15 Covent Garden (3&4) ERoS November 2015 Green Park (9) ERoS July 2015 Planned: - Station exit only Comments/Other business Issues:

PM EB target missed

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 5

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: Nil Timetable in operation : WTT 32 HAMMERSMITH LINE Great Portland Street outer rail - AM Target 13: 12 PM Target 12: 12 Trains Per Hour Great Portland Street inner rail - AM Target 13: 13 PM Target 13: 14 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Farringdon (5) failed in shaft, 09.00 – 10.26 Planned: Comments/Other business Issues:

DISTRICT LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 146 Westminster eastbound - AM Target 22: 21 PM Target 22: 22 Trains Per Hour Westminster westbound - AM Target 22: 24 PM Target 22: 23 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Gloucester Road (4) failed in shaft, 09.02 – 10.50 Unplanned: No customers trapped Planned: Comments/Other business Issues:

METROPOLITAN LINE No of passenger comments received by CSC: 7 Timetable in operation : WTT 336 Finchley Road southbound - AM Target 22: 13 PM Target 23: 22 Trains Per Hour Finchley Road northbound - AM Target 22: 14 PM Target 22: 23 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Hillingdon (2) door obstruction, 07.45 – 09.10 Planned: Comments/Other business Issues:

AM TPH missed – signal failure Harrow on the Hill

05.30 – Harrow on the Hill – signal failure – part suspension Owner – AP SSL Summary JB15 failing to clear on northbound approach to platform 3. Impact Initial Service Alert into service suspended north of Wembley Park Indicative LCH 709 Stalled trains Nil Response 05.30 – On site Technical Officer working with Signaller, JB15 failing to clear. 05.35 – DRM on site at Harrow on the Hill. 05.39 – Category 1 incident declared. 05.50 – Technical Investigation ongoing. If no technical fix by 06.00, then securing of routes will take place. 05.57 – Technical Officer replaces expired fuse, normal signalling confirmed. 06.05 – JB15 confirmed no red aspect again. All trains held approaching Harrow on the Hill northbound. 06.12 – Confirmation that currently only platform 4 can be used for northbound working. All trains to be routed via platform 4. 06.15 – Unable to clear signals in the Harrow on the Hill area once again. 06.20 – Signals able to be cleared for northbound platforms 1 & 4. Train 402 remains held in platform 3 and investigation ongoing into the failure of JB15. 06.30 – Technical investigation ongoing. Train 402 moved northbound, but platform 3 remains out of commission. Fuses associated with JB15 signal remain failing. Chesham / Amersham trains to run via platform 1, Uxbridge & Watford trains via platform 4. Compiled by Network Operations Manager, LUCC Tel: Page 4 of 5

07.20 – 3 x TO in IMR continue until why the fuse associated to signal JB15 kept blowing. 09.00 – Isolations performed in the IMR and fuses no longer blowing. 09.35 – Isolations holding and signals clearing into platform 3 10.17 – Fuse blown again, technical teams and DRM remain on site. 10.27 – Category 1 incident withdrawn. Recovery 06.20 – Severe delays occurring on the whole line. 09.35 – Minor delays. 11.00 – Good service. Immediate Fuse associated with signal JB15 keeps blowing. Isolations put in place with further investigations cause & to take place throughout the day and into engineering hours. resolution Subsequent See SOO debrief Actions

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were 17 instances of ambulances requested to attend LU premises Of these, 1 resulted in ORR notification.

There were no weather warnings issued during the traffic day

TODAY’S SIGNIFICANT EXTERNAL EVENTS No significant events

Compiled by Network Operations Manager, LUCC Tel: Page 5 of 5

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Thursday, 9th April, 2015

SENIOR OPERATING OFFICER’S SUMMARY At 09.07 the Piccadilly line was held at Osterley westbound investigating a defective train, westbound train 334. Brakes on car 5 were isolated and the train was worked to Northfields depot for investigation. At 14.42 Piccadilly line train 245 was detrained at Finsbury Park westbound and worked to depot with a reported door defect. All other lines reported 100% good service throughout the traffic day. There were no weather warnings across the traffic day. SOO Kamrul Islam.

B C V W&C J N P H&C C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 8 10 2 5 5 7 36 17 23 18 9

Platform Wait Time (Trains in Target excess

10 10 8 7 9 13 17 29 - 20 19 % Platform Wait Time Headway proxy (%) 97.6 97.6 99.5 99.6 98.4 98.3 94.1 98 97.9 96.8 97.3 Advertised good 100 100 100 100 100 100 81.4 100 100 100 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 1R 1R(d) 2 / 280 99.3 09:00 1R 1R 1R 1R(d) 4 / 542 99.3 12:00 1R 1R 2 / 455 99.6 15:00 10R 10 / 459 97.8 18:00 3R 3 / 543 99.5 21:00 1R 1 / 462 99.8 24:00 1R 1C 1St 3 / 356 99.2 % trains across 98.9 99.5 99.5 100 99.7 100 96.7 99.5 99.3 100 snapshots (per line) 99.2 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

Notes: Piccadilly line – 15.00 & 18.00 – all cancellations attributed to the defective train at Finsbury Park Trip Cancellations – No data, please await update from Insight team.

LCH for 24 hours Aggregate for this Week 237,723 Aggregate for this Period 237,723 43,471 previous to this report Weekly Target 503,941 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 14.42 Piccadilly Finsbury Park Defective train 21 6194 APJNP 09.07 Piccadilly Osterley Defective train 11 827 APJNP

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 5

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: 21 PM Target 22: 23 Trains Per Hour Oxford Circus northbound - AM Target 22: 22 PM Target 22: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Regent’s Park (2) stalled in shaft SoT – 07.00 Planned: Elephant & Castle (3&4) ERoS 16th September 2015. Comments/Other business Issues:

CENTRAL LINE No of passenger comments received by CSC: 4 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 28 Shepherds Bush eastbound - PM Target 30: 30 Trains Per Hour Leyton westbound - AM Target 30: 30 Leyton westbound - PM Target 27: 29 Waterloo eastbound – AM Target 21: 21 PM Target 20: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Hainault (3) stopping in service 10.10 - EoT Planned: Queensway (1) ERoS 6th May 2015 Comments/Other business Issues:

VICTORIA LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 34 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 34 PM Target 34: 34 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (3) ERoS 17th April 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

Operations Unit JNP

Compiled by Network Operations Manager, LUCC Tel: Page 2 of 5

NORTHERN LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 55 Euston (CHX) southbound - AM Target 24: 24 Euston (CHX) northbound - PM Target 24: 24 Trains Per Hour Elephant & Castle northbound - AM Target 26: 26 Euston (Bank) northbound – PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Tufnell Park (1) defective 23.04 - EoT Angel (5) ERoS 9th July 2015 Planned: th Euston (1) ERoS 16 June 2015 Comments/Other business Issues:

PICCADILLY LINE No of passenger comments received by CSC: 4 Timetable in operation : WTT 53 Leicester Square eastbound - AM Target 24: 24 PM Target 24: 24 Trains Per Hour Leicester Square westbound - AM Target 24: 24 PM Target 24: 19 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (3&4) ERoS November 2015 Planned: Green Park (9) ERoS July 2015 - Station exit only Comments/Other business Issues:

TPH missed – defective train at Finsbury Park

09.07 – Osterley – defective train – part suspension Owner – APJNP Summary Westbound train 334 report of smoke from car 5. Impact Piccadilly line part suspended Acton Town to Heathrow Westbound only. Indicative LCH 827 Stalled trains Nil Response 09.07 – Train Operator confirms brakes failing to fully release in car 5. 09.12 – Train technician tasked from Acton Town. 09.13 – ERU tasked. 09.15 – Train Operator isolated brakes in car 5 and movement obtained. Recovery 09.18 – Piccadilly line minor delays between Acton Town and Heathrow only. 09.55 – Good service. Immediate Brakes failing to fully release, isolated by the Train operator. cause & resolution Subsequent On depot inspection it was found that C1 brake hanger key was worn causing the brake Actions block to jam against the wheel. The worn key and brake block were both replaced.

14.42 – Finsbury Park – defective train – severe delays Owner – APJNP Summary Westbound train 245 became defective with passenger doors on the leading car failing to close. Impact Initial service alert broadcast. Indicative LCH 6,514 Stalled trains Westbound train 250 was stalled in section behind from 14.44 until 15.08 Response Attempts to close the doors using the porter buttons and from the rear cab prove unsuccessful. 14.50 – Train withdrawn from service. 14.55 – Station staff assisting Train Operator to isolate and close the doors on the leading car. 15.06 – Train 245 departs empty to Northfields Depot. Recovery 15.08 – Severe delays on the westbound between Cockfosters and Acton Town. 15.40 – Delay message downgraded to minor east of Acton Town with severe delays on the western branches.

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 5

16.45 – Delay message downgraded to minor across the entire line. 17.12 – Good service restored east of Acton Town 18.00 – Good service restored throughout. Immediate Staff experienced difficulty getting the doors closed and the train moving. Local cause & management to review. resolution Subsequent Awaiting fleet staff report regarding door failure. Actions

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: 1 Timetable in operation : WTT 32 HAMMERSMITH LINE Great Portland Street outer rail - AM Target 13: 13 PM Target 13: 12 Trains Per Hour Great Portland Street inner rail - AM Target 13: 12 PM Target 13: 12 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: King’s Cross (9) defective SoT – 10.30 King’s Cross St Pancras (1, 2 & 3) ERoS July 2015 Planned: Moorgate (3) ERoS December 2015 Comments/Other business Issues:

DISTRICT LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 146 Westminster eastbound - AM Target 22: 22 PM Target 22: 23 Trains Per Hour Westminster westbound - AM Target 22: 25 PM Target 22: 23 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Earl’s Court (4) defective codes 10.15 – 11.35 Unplanned: Fulham Broadway (1), stuck lower landing 13.45 – 15.15 Planned: Comments/Other business Issues:

METROPOLITAN LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 336 Finchley Road southbound - AM Target 22: 23 PM Target 23: 22 Trains Per Hour Finchley Road northbound - AM Target 22: 22 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were 9 instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day.

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 5

TODAY’S SIGNIFICANT EXTERNAL EVENTS No significant events

Compiled by Network Operations Manager, LUCC Tel: Page 5 of 5

Transport for London

Lo ndon Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Friday, 10th April, 2015

SENIOR OPERATING OFFICER’S SUMMARY

Friday saw the Victoria line advertise delays across the peaks owing to a speed restriction imposed over 5162 points following ultrasonic testing overnight. The Central line also moved to delays owing to a defective train and a signal failure at opposite ends of the line. Later Northern line services were delayed and further services were part suspended through Stockwell station owing to a customer receiving an injury whilst awaiting a train. The male was stabilised and supported by LU staff whilst awaiting the arrival of emergency services. The intrapeak period saw the District line moving to minor delays owing to signal EJ11 failing to clear at Tower Hill when ‘CD’ circuit failed. Whilst normal signalling was quickly regained scaling was removed with further investigations programmed for engineering hours. The Metropolitan, Hammersmith & City and Circle lines were part suspended owing to 13 points failing at Aldgate. This was traced to a defective WL which was taken out of use to allow services to resume. The evening saw the Piccadilly line advertising delays as a defective track relay saw a dual aspect on signal A769a approaching Holborn eastbound. This was replaced and clear signals regained at 20:45

B C V W&C J N P H&C C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 5 10 25 3 6 25 19 115 188 48 24

Platform Wait Time (Trains in Target excess

10 10 8 7 9 13 17 29 - 20 19 % Platform Wait Time Headway proxy (%) 99.5 96.6 91.4 99.6 98.4 94.2 95.7 84.9 78.2 90.4 94.6 Advertised good 100 86 54 100 100 95 78 62 58 67 88 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 1R 1St 2 / 280 99.3 1R 09:00 2R 2T 7 / 542 98.7 2O 12:00 4C 2St 6 / 455 98.7 15:00 20S 8S 28 / 459 94 18:00 4T 2R 13S 2S 21 / 543 96.1 21:00 4T 3S 4S 11 / 462 97.6 1St 24:00 2O 1C 5 / 355 99.6 1C % trains across 100 99.5 94.2 100 98.8 99.3 98.5 81.1 99.6 97.1 snapshots (per line) 97.4 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 692 878 1020 568 937 1484 800 465 1001 706 SCHEDULED Complete Trips 7 11 121 0 10 56 37 71 6 30 *A trip is defined as a CANCELLED journey between Part Trips scheduled termination 0 42 22 0 32 58 12 8 4 4 CANCELLED points in one direction. % Complete 99 94 86 100 95.5 92.3 93.9 83 99 95.2

Notes: Metropolitan line – 15.00 – All cancellations attributed to the signal failure at Aldgate. Northern line - 12.00 - All cancellations attributed to a customer incident at Stockwell H&C line – 15.00, 18.00 and 21.00 – All but one cancellation attributed to the points failure at Aldgate, 1 cancellation for service requirement. Victoria line – 18.00 and 21.00 – All cancellations attributed to TSR at Brixton.

LCH for 24 hours Aggregate for this Week 275,501 Aggregate for this Period 275,501 35,371 previous to this report Weekly Target 503,941 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 08.49 Northern Stockwell Customer action – part suspension 17 10,201 COO 15.30 Victoria Kings Cross PIOT – severe delays 17 7439 COO 06.33 Central Woodford Points failure – part suspension 41 7376 AP BCV 13.28 District Tower Hill Signal failure – part suspension 27 6,052 AP SSL SoT Victoria Brixton Cat 1A rail defect – speed restriction 1440 3175 AP BCV Compiled by Network Operations Manager, LUCC Tel: Page 1 of 8

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: 22 PM Target 22: 23 Trains Per Hour Oxford Circus northbound - AM Target 22: 22 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Elephant & Castle (3&4) ERoS 16th September 2015 Comments/Other business Issues:

CENTRAL LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 26 Shepherds Bush eastbound - PM Target 30: 29 Trains Per Hour Leyton westbound - AM Target 30: 30 Leyton westbound - PM Target 27: 27 Waterloo eastbound – AM Target 21: 21 PM Target 20: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Hainault (3) stopping in service, 10.10 – 14.00 Unplanned: Hainault (3) reoccurring fault, 20.00 – 22.10 Planned: Queensway (1) ERoS 6th May 2015 Comments/Other business Issues:

06.20 – West Ruislip – defective train – severe delays Owner – AP BCV Summary Eastbound train 010 lost codes Impact Minor delays on the eastbound between White City and West Ruislip Indicative LCH 1,548 Stalled trains Nil Response 06.20 – Train 010 in restricted manual eastbound, plan in place to run to Northolt and reverse back to depot. 06.48 – Severe delays operating between White City and West Ruislip. 06.51 – Train reversed via Northolt sidings. 07.05 – Train now berthed in White City depot for fleet attention. Recovery See Woodford entry below for service recovery Immediate Unknown, full train down load required. cause & resolution Subsequent Awaiting train download. Actions

06.32 – Woodford – signal failure – part suspension Owner – AP BCV Summary Eastbound train 006 was delayed due to, No. 7318 points failing to normalise and signal WOO7279(1) remaining at danger. Impact Severe delays operating on the line. Indicative LCH 7,376 Stalled trains Nil Response Technical Officer on route from Loughton 06.46 – Eastbound service suspended between Woodford and Epping with severe delays on the rest of the line. 07.00 – T.O. on site investigating. 07.12 – Indications returned with T.O. assistance. Further investigations ongoing Compiled by Network Operations Manager, LUCC Tel: Page 2 of 8

07.25 – Two T.O.’s on site, points lubricated and throwing normally, T.O. remained on site to monitor. 07.31 – Dry slide chairs identified, points lubricated and operating normally. Recovery 07.15 – Severe delays whole line, a defective train at Ruislip also impacted on the service status. 07.50 – Minor delays operating to the whole line. 09.15 – Good service Immediate No. 7318 points stuck in the mid position. Points wound over by technical staff, dry slide chairs cause & believed to be the cause, lubricated and operating normally resolution Subsequent Area to be checked during engineering hours. Actions

VICTORIA LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 34 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 30 PM Target 34: 29 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (1) ERoS 17th April 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

TPH missed due to a rail defect at Brixton with a 33KPH TSR imposed and the PIOT at Kings Cross.

02.23 – Brixton – defective rail – local customer impact Owner – AP BCV Summary Cracked rail affecting 5161 & 5162 points. 33KPH TSR introduced over point work. Impact Trains reversing at Victoria as required to reduce congestion at Brixton. Indicative LCH 3,175 Stalled trains N/A Response 02.45 – ERU called to assist. NIRM en route. 03.00 – Cracked rail indentified and TSR to be placed in / out Brixton of 33KPH. 04.37 – TSR placed and implemented. 05.26 – Train service begins – good service status for start of traffic 06.13 – SRT requested to assist with detrainments at Victoria as a precaution. Recovery N/A Immediate Cat 1A defect on the chog bolt hole on the cause & left hand switch of the crossover for 5162 resolution points.

Subsequent Switch to be replaced. Actions

15.30 – Kings Cross – PIOT – severe delays Owner – COO Summary Northbound Victoria line train 241 reported a PIOT. Impact 15.47 - Severe delays advertised. Indicative LCH 7,439 Stalled trains Train 224 was stalled on the approach to Kings Cross from 15.30 until 15.48 Response NIRM, BTP and LAS sent to site. Station staff sent to access the situation and attempt to remove person from the train. 15.37 – Person still fitting so staff unable to remove.

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 8

15.46 – Person removed from the train by BTP and station staff. 15.47 – Train departs. Recovery 16.33 – Minor delays advertised until the close of traffic. Service recovery was severely hampered by the TSR at Brixton. Immediate A male customer suffered a fit on train 241. cause & They were removed from the train and taken to hospital by the LAS. resolution Subsequent Nil Actions

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 13 Waterloo eastbound – AM Target 30: 28 PM Target 30: 30 Trains Per Hour Waterloo westbound – AM Target 30: 27 PM Target 30: 30 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

TPH - AM missed due a defective train 340 which was withdrawn from service and stabled in Willesden Green sidings throughout the morning peak.

23.18 – Kilburn – security alert – a customer asked to leave a cellophane wrapped pallet on the station whilst they retrieved their phone from their workplace in the locality. The station staff refused but the customer left it anyway and the Supervisor declared the item suspicious. BTP and NIRT dispatched. Person returned and the station re-opened at 23.30. LCH 50.

NORTHERN LINE No of passenger comments received by CSC: 4 Timetable in operation : WTT 55 Euston (CHX) southbound - AM Target 24: 24 Euston (CHX) northbound - PM Target 24: 24 Trains Per Hour Elephant & Castle northbound - AM Target 26: 26 Euston (Bank) northbound – PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Chalk Farm (1) door defect, 15.30 – 17.30 Unplanned: Chalk Farm (1) door defect, 19.40 – CoT Belsize Park (3) failed on bottom landing, 23.50 - CoT Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015 Comments/Other business Issues:

08.48 – Stockwell – PTI incident – part suspension Owner – COO Summary Person hit by northbound train 003 whilst entering the platform. Impact Initially non-stopping northbound. 09.22 – Service suspended from Stockwell to Morden. Indicative LCH 10,201 Stalled trains Nil Response 08.50 – NIRT dispatched under blue light, LAS requested. 09.01 – Train 003 on the move in service once several PEA’s had been reset, LAS and station staff assisting person on the platform. 09.05 – Station staff confirm accidental, NIRT and LAS now on site, HEMS on route 09.10 – Category 1 incident declared. NIRM appointed silver control. 09.19 – HEMS onsite requested service suspended due to the nature of persons injuries. 09.31 – Victoria line services non-stopped northbound at the request of HEMS while the person is removed from the station. Compiled by Network Operations Manager, LUCC Tel: Page 4 of 8

09.38 – Person removed from the station to hospital. Northern line resumed with the platform remained closed, Victoria line stopping normally. 09.55 – Platform clear up complete, Northern line stopping normally. Recovery 09.39 – Northern line resumed to minor delays to the whole line 10.05 – Good service Immediate Person standing close to the platform edge, as train was pulling into the platform person bent cause & down to pick up a bag. As a result the person was hit in the head by the train. LAS requested and resolution person later removed to hospital with life threatening injuries. Subsequent See SOO debrief Actions

PICCADILLY LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 53 Leicester Square eastbound - AM Target 24: 24 PM Target 24: 24 Trains Per Hour Leicester Square westbound - AM Target 24: 21 PM Target 24: 26 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (3&4) ERoS November 2015 Planned: Green Park (9) ERoS July 2015 - Station exit only Comments/Other business Issues:

TPH – PM westbound target missed due to a PIOT incident on westbound train 340 that was initially thought to be a PUT incident.

18.28 – Holborn – signal failure – severe delays Owner – AP JNP Summary Eastbound auto signal A769a was showing a dual aspect and slow to clear to a green aspect. Impact 19.26 – Minor delays Arnos Grove to Cockfosters. 19.46 - Severe delays advertised from Arnos Grove to Cockfosters. Indicative LCH 333 (initial delay) + 239 (train 333 held) = 572 Stalled trains Nil Response The signal was clearing for trains just before they were about to work past under failure conditions. Technical Officer and DRM dispatched to. 18.45 – DRM rides through the area on the front of a train, no obvious reason for the failure. 18.55 – Technical Officer riding through the area. 19.11 – A slow motor is suspected and adjusted, the Technical Officer will remain on standby to monitor. 19.30 – The track circuit relay is now thought to be the root cause. Spare to be sourced. 20.41 – Technical Officer and DRM accessing the track to change the relay, train 333 held as protection. 20.45 – Relay changed and normal signalling restored. Recovery 21.09 – Minor delays Arnos Grove to Cockfosters and west of Acton Town. 23.39 – Good service to all destinations advertised. Immediate Signal A769a was showing a dual aspect and was very clear to slow to a full green. Relay cause & changed for the track circuit and signals cleared normally. resolution Subsequent None. Actions

Compiled by Network Operations Manager, LUCC Tel: Page 5 of 8

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: 3 Timetable in operation : WTT 32 HAMMERSMITH LINE Great Portland Street outer rail - AM Target 13: 13 PM Target 13: 8 Trains Per Hour Great Portland Street inner rail - AM Target 13: 14 PM Target 13: 5 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Kings Cross (5) defective comb 19.08 – 20.04 King’s Cross St Pancras (1, 2 & 3) ERoS July 2015 Planned: Moorgate (3) ERoS December 2015 Comments/Other business Issues:

13.28 – Tower Hill – signal failure – part suspension (See District line entry for details)

TPH – PM targets missed due to the signal failures at Aldgate and Tower Hill.

14.02 – Aldgate – points failure – part suspension Owner – AP SSL Summary Eastbound Metropolitan line train 412 reported signal OB2 failing to clear. Impact Circle line suspended. Hammersmith & City line suspended Moorgate to Barking. Metropolitan line suspended Baker Street to Aldgate. Indicative LCH 2,223 Stalled trains Eastbound train 412 stalled on the approach to Aldgate from 14.02 until 14.12 after a wrong direction move back to Liverpool Street. Westbound train 231 was stalled on the approach to Liverpool Street from 14.02 until 14.56 following a wrong direction move back to Aldgate East (no customer issues reported). Response NIRM, Technical officer, DRM and LAS (stalled train) sent to site. 14.10 – CAT 1 incident declared Metropolitan line SM confirmed as Silver control. 14.12 – Train 412 returned to Liverpool Street following WDM. 14.14 – NIRM on site. Train operator of W231 requested to change ends for WDM. 14.20 – DSIM and Technical officers on site investigating. 14.46 – Technical staff confirm 13 points caught on the WL. Will adjust then test out. 14.50 – No. 13 Points now fully tested and working but likely to repeat fail so taken out of service. 14.56 – Train 231 returned to Aldgate East platform, no issues reported. 15.00 – Normal signalling restored and all routes unsecured, service restored to all destinations. 15.13 – Category 1 withdrawn. Recovery Metropolitan line advertised with severe delays Baker Street to Aldgate. Circle line restored with severe delays. Hammersmith & City line restored to severe delays. 16.30 – Metropolitan line advertised with a good service. 18.47 – Circle line advertised with Minor delays. 19.20 – Circle line advertised with a good service. 20.25 - Hammersmith & City line minor delays. 21.26 – Hammersmith & City line good service. Immediate The points lost indication in the Normal position as the WL was catching on the lock. This was cause & adjusted by the Technical officer but further failure was likely due to the condition of the points. resolution Subsequent Full investigation and repair as required to be conducted during engineering hours. Actions

Compiled by Network Operations Manager, LUCC Tel: Page 6 of 8

DISTRICT LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 146 Westminster eastbound - AM Target 22: 21 PM Target 22: 19 Trains Per Hour Westminster westbound - AM Target 22: 24 PM Target 22: 23 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Fulham Broadway (1) failed top landing, 08.28 – 13.35 Unplanned: Cannon Street (2) Em eng work, 10.25 – 11.12 Planned: Comments/Other business Issues:

TPH – PM eastbound target missed due to Tower Hill signal failure.

13.28 – Tower Hill – signal failure – part suspension Owner – AP SSL Summary CD Track circuit failing resulting in station starter signal EJ11 failing to clear. Impact District line part suspension Whitechapel to Mansion House Westbound. Circle line part suspended clockwise only. Hammersmith & City line severe delays whole line. Indicative LCH 5064 + 988 = 6,052 Stalled trains Westbound Circle line train 203 approaching Tower Hill into platform at 13.48. Response 13.30 – DRM on route from Embankment. 13.31 – Technical staff on route from Embankment and Aldgate. 13.32 – Category 1 instigated with Service Manager as Silver Control. 13.32 – NIRM on route. 13.36 – Station Supervisor on route to secure No. 8 points. 13.45 – Clear signals obtained prior to No. 8 points being secured. 13.46 – NIRM on site. 13.47 – Technical staff on site carrying out investigation within IMR. 14.42 – Failure re-occurs. 14.51 – Defect self clears. 15.18 – Category 1 withdrawn. Recovery 13.47 – District line resumes with severe delays. 13.53 – Hammersmith & City line severe delays whole line. 13.53 – Circle line suspended. (further C&H updates in the Aldgate item) 19.03 – District line now advertised with minor delays. Service recovery was severely hampered by the Aldgate item and a further signal failures at Plaistow and Upminster. 20.03 – Good service advertised. Immediate Scaling was found and removed from the block joint by the Technical Officer. cause & resolution Subsequent Metal pick to be conducted during engineering hours. Actions

METROPOLITAN LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 336 Finchley Road southbound - AM Target 22: 22 PM Target 23: 23 Trains Per Hour Finchley Road northbound - AM Target 22: 23 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues: 14.02 – Aldgate – points failure – part suspension (See Circle & Hammersmith entry)

Compiled by Network Operations Manager, LUCC Tel: Page 7 of 8

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER 19.27 – Kew Gardens – local power failure – a local HV cable fault meant that the station lost some facilities such as connect radio lost power supply. Trains continued to stop at the station as normal. At 21.18 – the power was restored.

22.35 – West Ruislip – local power failure – the Central Line experienced two PLC alarms at West Ruislip and Ruislip Gardens. Also lighting was lost to part of the Depot. It transpires that there was a local power provider failure, all signalling transferred to LU supply but the lighting remained off. The ERU were requested to put emergency lighting in the Depot. An electrician arrived at the Depot around midnight. At 04.22 half lighting was restored but investigations into the loss of the remainder of the lighting continued at the time of writing this report.

There were twenty instances of ambulances requested to attend LU premises Of these, one resulted in ORR notification.

There were no weather warnings issued during the traffic day

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT Ground Fulham v Football Craven Cottage 20.00 21.45 Capacity Putney Bridge N/A Wigan 24,000 Wembley Park, Wembley System of a Up to Central (or) Chiltern Concert Wembley Arena 19.00 22.30 Down 13,000 Railways to Wembley Stadium

Compiled by Network Operations Manager, LUCC Tel: Page 8 of 8

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Saturday, 11th April, 2015

SENIOR OPERATING OFFICER’S SUMMARY

Saturday saw only two significant issues of note experienced. The first of these was a signal failure at Earl’s Court which delayed District line services in the area. Signal EC29 failed with investigations finding that 32s lever had not fully normalised. This was resolved with normal signalling regained enabling services to resume. Outside of this incident the rest of the day saw services operating well with any threats to services being quickly managed and resolved by local teams. Finally as the network wound down for the evening the Victoria line was part suspended between Victoria and Brixton whilst a male, reported to be under the influence of substances unknown, who had fallen onto the track was attended to by staff and medics causing the last southbound service to cancelled between Victoria and Brixton stations.

10 lines offered a good service across the traffic day with eight lines meeting or beating their excess wait targets.

B C V W&C J N P C&H C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 5 7 6 6 1 8 11 22 45 24 0

Platform Wait Time (Trains in Target excess

10 10 8 7 9 13 17 29 - 20 19 % Platform Wait Time Headway proxy (%) 98.8 98.8 98 99.4 99.5 97.9 97.6 96.7 96.9 96.2 - Advertised good 100 100 98 100 100 100 100 100 100 100 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 1St 1 / 222 99.6 09:00 2St 2 / 383 99.5 12:00 1St 1 / 401 99.8 15:00 1St 1 / 409 99.8 18:00 0 / 408 100 21:00 1St 1St 2 / 391 99.5 24:00 0 / 302 100 % trains across 100 99.8 100 100 100 100 100 97.1 100 100 snapshots (per line) 99.7 Attribution Key: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 648 848 940 364 - 1444 760 457 1039 - SCHEDULED Complete Trips *A trip is defined as a 6 8 15 2 - 17 5 18 6 - CANCELLED journey between scheduled termination Part Trips 2 10 2 0 - 8 0 6 2 - points in one direction. CANCELLED % Complete 98.8 97.9 98.2 99.5 - 98.3 99.3 94.7 99.2 -

Notes:

LCH for 24 hours Aggregate for this Week N/A Aggregate for this Period N/A N/A previous to this report Weekly Target 503,941 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 00.32 Victoria Stockwell Customer action – last train cancelled. 43 985 COO

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 4

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 39 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Elephant & Castle (1) stuck bottom landing 19.45 – 01.15 Planned: Elephant & Castle (3&4) ERoS 16th September 2015 Comments/Other business Issues:

CENTRAL LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Queensway (1) ERoS 6th May 2015 Comments/Other business Issues:

00.32 – Stockwell – customer action – last southbound cancelled Owner – COO Summary A male who appeared to be intoxicated fell onto the southbound track. Impact Last southbound train was cancelled from Victoria. Indicative LCH 985 Stalled trains Nil Response 00.34 – Traction current discharged Gillingham to Stockwell southbound. 00.37 – NIRT dispatched. LAS requested. 00.41 – NIRT on site. 00.47 – SCDs being laid before moving the casualty. 00.49 – LAS on site. 00.51 – Category 1 incident declared. NIRM on site Silver Control. 00.55 – Staff at Victoria station only booked on until 01.00, station likely to close. 00.58 – CCTV reviewed, person appears to be intoxicated, swaying a lot when walking, moves from a bench and walks off the platform edge, falling head first. BTP declare non-suspicious. 00.59 – TAC advised, all engineering staff cleared. 01.00 – Northern line DRM on site to assist. 01.04 – Person being removed from the track and appears to be stepping on to the platform themselves, albeit aided. 01.17 – Traction current recharged. Emergency plunger to be reset. Empty trains moved to Brixton. 01.20 – Category 1 incident withdrawn. Recovery 01.17 – Traction current recharged and empty trains on the move. Immediate Intoxicated male fell onto the track – person removed by the LAS with minor injuries. cause & resolution Subsequent Go Look See to be held on the 29 April 2015. Actions Compiled by Network Operations Manager, LUCC Tel: Page 2 of 4

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: Nil Timetable in operation : TTN 130/14 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

NORTHERN LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 55 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Tufnell Park (1) safe edge door fault, 10.20 – 16.00 Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015 Comments/Other business Issues:

PICCADILLY LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 53 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (3&4) ERoS November 2015 Planned: Green Park (9) ERoS July 2015 - Station exit only Comments/Other business Issues:

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: Nil Timetable in operation : WTT 32 HAMMERSMITH LINE Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: King’s Cross St Pancras (1, 2 & 3) ERoS July 2015 Planned: Moorgate (3) ERoS December 2015 Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 4

DISTRICT LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 146 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Embankment(2) carriage tension switch activation 16.45 – 18.05 Planned: Comments/Other business Issues:

METROPOLITAN LINE No of passenger comments received by CSC: 2 Timetable in operation : TTN 17/15 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

SoT – Possession – due to a late running engineering train (GBRF), the first trains from Amersham / Rickmansworth and Uxbridge were delayed.

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were ten instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT Kew Gardens, Turnham Oxford / Green, Stamford Brook, Sport Cambridge River Thames 17.30 50,000 Hammersmith, Putney Boat Race Bridge Ground Tottenham v Seven Sisters, take Greater Football White Hart Lane 15.00 16.45 Capacity N/A Aston Villa Anglia to White Hart Lane 36,000 Ground West Ham v Football Boleyn Ground 15.00 16.45 Capacity Upton Park, Plaistow N/A Stoke 35,500 London Bridge, take Ground Millwall v Southern to South Football The Den 15.00 16.45 Capacity N/A Watford Bermondsey or New Cross 20,000 Gate

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 4

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Sunday, 12th April, 2015

SENIOR OPERATING OFFICER’S SUMMARY

The Circle, Hammersmith and District lines were disrupted in the afternoon due a points failure at Praed Street junction. On the Bakerloo a defective train resulted in a suspension on the southern section of the line. The train was eventually moved off to Stonebridge Park depot with the line resuming to severe delays. The Metropolitan line saw a brief delay late in the evening due to a signal failure at Harrow on the Hill, subsequently resolved by technical staff. All other lines (outside of planned engineering works) achieved a good service throughout the traffic day.

B C V W&C J N P H&C C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 41 4 2 - 0 17 8 45 128 14 -

Platform Wait Time (Trains in Target excess

10 10 8 7 9 13 17 29 - 20 19 % Platform Wait Time Headway proxy (%) 93.9 99.7 99.5 - 100 95.8 98.6 94.7 89.1 98.7 - Advertised good 86 100 100 - 100 100 100 77 77 86 96 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 09:00 1R 1 / 339 99.7 12:00 1R 1 / 383 99.7 15:00 6S 6 / 384 98.4 18:00 2R 2 / 384 99.5 21:00 1R 1 / 362 99.7 % trains across 98.4 99.7 100 100 99.8 100 100 95.5 100 100 snapshots (per line) 99.4 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 512 656 812 - - 1244 618 419 936 - SCHEDULED Complete Trips 31 0 2 - - 11 0 14 19 - *A trip is defined as a CANCELLED journey between Part Trips scheduled termination 22 0 0 - - 18 0 2 0 - CANCELLED points in one direction. % Complete 89.6 100 99.8 - - 97.7 100 96.2 98 -

Notes: H&C line - 15:00 – All cancellations attributed to the signal failure at Edgware Road.

LCH for 24 hours Aggregate for this Week 0 Aggregate for this Period 401,196 15,785 previous to this report Weekly Target 314,209 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 11.55 H&C Edgware Road Points failure – part suspension 65 13,639 AP SSL 15.16 Bakerloo Lambeth North Defective train – part suspension 44 882 AP BCV 12.53 Piccadilly Hyde Park Corner Local power failure – station closure 14 74 POW 23.17 Metropolitan Harrow-on-the-Hill Signal failure – part suspension 34 222 CPD

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 6

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 39 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Elephant & Castle (1) defective, 11.35 – 12.06 Planned: Elephant & Castle (3&4) ERoS 16th September 2015 Comments/Other business Issues:

15.16 – Lambeth North – defective train – part suspension Owner – AP BCV Summary Northbound train 203 experienced no forward movement on departing the platform. Impact Bakerloo line part suspended Elephant & Castle to Piccadilly Circus. Indicative LCH 882 Stalled trains Northbound 246 stalled approaching Lambeth North into platform at 15.57. Southbound 206 approaching Lambeth North into platform at 15.30. (No complaints or issues). Response 15.15 – Train Operator carrying out checks. 15.17 – Train Operator on Southbound train 234 in opposite platform assisting. 15.22 – Defective train 203 being detrained confirmed no forward movement. 15.30 – NIRM on site. 15.31 – Train Maintainer tasked from London Road Depot. 15.32 – ERU tasked. 15.36 – Train Operator suspects defective traction fuse. Taking fuse from south end cab now. 15.41 – Category 1 incident declared, with Service Manager as Silver Control. 15.43 – Train Technician on site. 15.44 – Stalled train 246 moving forward to rear of defective train in preparation for detrainment through rear car. 15.52 – Defective train on the move empty to Stonebridge Park Depot. 15.57 – Train 246 rear tripped entering platform, trip cock cut out and butterfly cocks operated to allow passengers off the train. 16.00 – Train 246 departs platform. 16.32 – Category 1 incident withdrawn. Recovery 16.00 – Line resumes with severe delays whole line. 17.02 – Minor delays whole line. 18.01 – Good service. Immediate Train to Stonebridge Park Depot under fleet investigation to determine route cause. Fuses cause & checked, found the 40a Doors & Aux fuse holder burnt through. Fuse holder changed. resolution Subsequent See SOO Debrief Actions

CENTRAL LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Queensway (1) ERoS 6th May 2015 Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 2 of 6

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 13 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Waterloo (2) defective doors, 21.15 – 22.45 Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

NORTHERN LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 55 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015 Comments/Other business Issues:

PICCADILLY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 53 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (3&4) ERoS November 2015 Planned: Green Park (9) ERoS July 2015 - Station exit only Comments/Other business Issues:

12.52 – Hyde Park Corner – local power failure – station closure Owner – POW Summary Hyde Park Corner closed due to a local power failure. Impact Piccadilly line trains non stopping. Indicative LCH 75 Stalled trains Nil Response DSM and Engineers dispatched. 12.58 – DSM on site. 13.02 – All power restored, unable to reset escalators, awaiting engineers to assist. 13.07 – Escalators restarted by station staff. 13.16 – Escalator engineer on site, supplies confirmed ok. Recovery 13.07 – Station open, Piccadilly line trains stopping normally.

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 6

Immediate A local power failure caused the loss of the escalators on the station. Station staff were initially cause & unable to reset the escalators, but could at 13.07. resolution Subsequent None Actions

Operations Unit SSL

11.55 – Edgware Road – signal failure – part suspension Owner – AP SSL Summary Loss of indications on No. 26 points. Impact Severe delays on the H&C and Circle lines and part suspended on the District line between Edgware Road and High Street Kensington. Indicative LCH 3,256 (H&C) + 4,163 (Circle) + (District) + 6,220 = 13,639 Stalled trains 200 stalled from 11.55 until 12.10 after a shunting over OP32 back into Edgware Road. 206 stalled from 11.55 until 12.30 after completing a wrong direction move completed to Paddington. 222 stalled from 12.00 until 12.28 after completing a wrong direction move completed to Notting Hill Gate. 207 stalled from 12.00 until 12.27 after completing a wrong direction move to Bayswater. Response Technical officer, DRM and NIRT on route. 12.05 – Category 1 incident declared and the MCH Service Manager as Silver Control. 12.15 – Circle line now suspended, H&C severe delays on the entire line. 12.17 – T.O. on site, headed to signal cabin to begin investigation. 12.17 – NIRT and DRM on site. 12.30 – All stalled trains now dealt with, H&C suspended Edgware Road to Hammersmith. 12.32 – Track access granted for the T.O. and DRM / NIRM to investigate failure of No. 26 points. 12.35 – Second T.O. on site and third on route ex Embankment to assist with fault finding. 12.42 – Indications on No. 26 points restored. 12.50 – Stations in area report no issues with football traffic. 12.55 – One T.O. to remain on site assist as required. T.O. to Baker Street to collect extra equipment with the NIRT. 13.30 – T.O. and NIRT returned to Edgware Road. Track access arranged (track access not taken as failure has not re-occurred). 13.58 – Category 1 withdrawn. DRM & T/O remaining on site. Recovery 13.00 – H&C and Circle lines resume to severe delays to all destinations, District line remain suspended between High Street Kensington and Edgware Road. 13.51 – District line resumes with severe delays Earl’s Court to Edgware Road. 14.35 – District line good service. 15.00 – H&C and Circle lines Minor delays to all destinations. 16.00 – H&C and Circle lines good service. Immediate Loss of indications on No. 26 points. Full contact not being made on the points. Points adjusted. cause & Further investigations to be carried out during engineering hours. resolution Subsequent See SOO Debrief. Actions

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 6

DISTRICT LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 146 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues: 11.55 – Edgware Road – signal failure – part suspended See H&C item above for commentary

METROPOLITAN LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 336 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

23.17 – Harrow-on-the-Hill – signal failure – part suspension Owner – CPD Summary Following an engineers train leaving the possession, the signaller was unable to clear signals for platforms 5 & 6. Impact Service suspended from Harrow-on-the-Hill to Uxbridge. Indicative LCH 222 Stalled trains Nil Response Initially signal would not clear for platform 6 so an attempt to work from platform 5 was made but that was also unsuccessful. 23.30 - Technical officer attending investigating on site. 23.38 – ‘AE’ track locked up, Technical Officer attempting to release the locking. 23.41 – Locking released by the Technical Officer. Recovery 23.41 – Service resumed to Uxbridge to minor delays. 00.15 – Good service. Immediate Route locked after the passage of an engineers train for the possession. cause & resolution Subsequent None. Actions

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were eleven instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT Ground Shepherds Bush Market, Football QPR v Chelsea Loftus Road Stadium 13.30 14.15 Capacity N/A White City, Wood Lane 19,000 St. John's Wood, Maida Middlesex v Cricket Lord's Cricket Ground 11.00 TBA TBA Vale, Warwick Ave, Baker Nottinghamshire Street

Compiled by Network Operations Manager, LUCC Tel: Page 5 of 6

Train Cancellations – Number of trains not in service at the time of the snapshots Percentage Good Service – % of core traffic hours (defined as 05.30-00.45, Monday – Saturday and 07.00-00.15, Sunday) that a line is advertised to customers as operating a good service. TPH data is obtained from the ‘Network Reliability’ site and may be subject to subsequent adjustment. All targets (+1/-1) Indicative Lost Customer Hours (I-LCH) scores are an initial calculation made by the LUCC immediately after an incident and may differ from the final figure which is calculated by the Service Performance Information team.

Compiled by Network Operations Manager, LUCC Tel: Page 6 of 6

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Monday, 13th April 2015

SENIOR OPERATING OFFICER’S SUMMARY

In the morning disruption was experienced on the District, Circle and Hammersmith lines due to a points failure at Praed Street junction, on the Metropolitan line due to a signal failure at Uxbridge and on the Jubilee due to a signalling issue at Wembley Park. Significant disruption occurred on the Jubilee throughout the afternoon and early evening due to a defective train at Neasden, additionally having a knock on effect to the Metropolitan line. Delays also occurred on the District and Hammersmith lines due to a signal failure at Whitechapel and on the Victoria line due to a defective train at Seven Sisters.

B C V W&C J N P H&C C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 1 5 3 4 44 N/A 6 50 111 22 47

Platform Wait Time (Trains in Target excess

10 10 8 7 9 13 17 29 - 20 19 % Platform Wait Time Headway proxy (%) 100 88.9 98.9 98.6 79.4 N/A 84.7 93 76 95.5 91.4 Advertised good 100 100 99.6 100 45.9 100 100 59.7 72.7 68.4 62.3 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 2St 2R(d) 4 / 282 98.6 09:00 7S 1R 11S 2R(d) 1R 1S 23 / 542 95.8 12:00 2S 2 / 455 99.6 15:00 2R 22R 24 / 459 94.8 18:00 1R 1R 22R 1R 3S 1S 2O 31 / 543 94.3 21:00 17R 1St 18 / 462 96.1 24:00 18 18 / 356 94.9 % trains across 100 99.3 100 95.7 74.1 100 99.6 91.3 98.9 98.6 snapshots (per line) 120 / 3099 96.1 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL

SCHEDULED Complete Trips *A trip is defined as a CANCELLED journey between Part Trips scheduled termination Data siificantly inaccurate - as result of IM failures today CANCELLED points in one direction. % Complete

Notes: Jubilee Line (09.00) – all cancellations attributed to signal failure at Wembley Park. C&H Lines (09.00) - all cancellations attributed to signal failure Edgware Road. Jubilee Line (15.00, 18.00, 21.00) – all cancellations attributed to defective train at Neasden.

LCH for 24 hours Aggregate for this Week N/A Aggregate for this Period N/A N/A previous to this report Weekly Target 314,209 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553 Data not available as reslt of IM failures today

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner

13.28 Jubilee Neasden Defective train – par suspensions. 185,883 CPD / AP JNP 06.34 C&H Edgware Road Point failure – part suspension. 13,680 AP SSL 16.20 District Whitechapel Signal failure – part suspension. 3,126 AP SSL 08.02 Jubilee Wembley Park Signal failure – part suspension. 3,025 AP JNP --

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 8

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: N/A PM Target 22: 23 Trains Per Hour Oxford Circus northbound - AM Target 22: N/A PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

TPH (AM): not available - see end of report.

CENTRAL LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: N/A Shepherds Bush eastbound - PM Target 30: 31 Trains Per Hour Leyton westbound - AM Target 30: N/A Leyton westbound - PM Target 27: 27 Waterloo eastbound – AM Target 21: N/A PM Target 20: N/A Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Queensway (1) ERoS 6th May 2015 Comments/Other business Issues:

Central Line TPH (AM): not available -see end of report.

W&C Line TPH (both): not available - see end of report.

VICTORIA LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 34 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 34 PM Target 34: 34 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (1) ERoS 17th April 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

The southbound services was delayed for 9-minutes at 17.50, when train 235 became defective between Tottenham Hale and Seven Sisters, having lost auto-working, and had to be worked into Seven Sisters platform to detrain and reverse into Northumberland Park Depot. LCH = 9,376

Compiled by Network Operations Manager, LUCC Tel: Page 2 of 8

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: 6 Timetable in operation : WTT 13 Waterloo eastbound – AM Target 30: N/A PM Target 30: N/A Trains Per Hour Waterloo westbound – AM Target 30: N/A PM Target 30: N/A Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: West Ham (4) doors FTC, 18.37 – 22.34 Canada Water (3) unable to start, 03.40 – 06.03 Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

TPH (both): not available - see end of report.

CSC: five of the six comments were regarding delayed journeys

08.02 – Wembley Park – signal failure – part suspension Owner – AP JNP Summary Axle counter block (WEPAB301) reported as ‘disturbed’ following the passage of a train into the local siding. Impact Service suspended between Willesden Green and Stanmore, good service on the rest. 10.50 – Service suspended between Willesden Green and Stanmore for track access Indicative LCH 1595 + 1430 = 3,025 Stalled trains N336 approaching Wembley Park. Arrives in platform at 08.18 Response Technical Officers already on site. 08.14 – Cat 1 declared with Service Manager as Silver. 08.16 - Failure cleared following a reset. Siding temporarily withdrawn from service. 08.21 – Cat 1 withdrawn. Plan is to grant track access to investigate the failure after the peak. 10.50 – Service suspended between Willesden Green and Stanmore for technical staff to access the track for investigations/remedial work. 10.54 – Track access process commences. 10.55 – Traction current section (Preston Road to Neasden both roads) switched off. 11.16 – Staff and equipment off track after a DSP card was replaced and tested out. 11.17 - Traction current section (Preston Road to Neasden both roads) switched back on. 11.18 – Services resumed 11.45 – Failure reoccurs. Siding subsequently withdrawn from use pending further attention. Recovery 08.20 – Resumed to a good service, with trains not reversing at Wembley Park. 08.40 – Minor delays on the line. 11.18 - Resumed with severe delays whole line. 12.25 – Minor delays. Immediate A DSP card was initially replaced and the failure cleared. However, failure then re-occurred. cause & Agreed plan to leave siding out of use, pending engineering hours investigations, as there is resolution suspicion failure could be due to some cabling fault. It was noted that some engineering work was undertaken in the area over the weekend. Subsequent Signals team investigation scheduled for after EoT. Actions

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 8

13.28 – Neasden – defective train – part suspension Owner – CPD / AP JNP Summary Southbound train 337 became defective with no forward movement after entering service from Neasden depot. Impact Jubilee Line suspended between Stanmore and Willesden Green 16.22 – Metropolitan line severe delays south of Wembley Park. Indicative LCH Initial suspension STA - WIG = 6,914 Reduced suspension WEP - WIG = 121,769 Extended suspension area WEP – WHD = 13,437 Reduced suspension area WEP – WIG = 34,641 Metropolitan line 30 min delay to southbound service from 15.56 = 4,755 Metropolitan line suspension on southbound road from 18.27 = 4,367 Total Indicative LCH = 185,883 Stalled trains None Response 13.47 – Train Technician and DRM on site. 13.50 – Cat 1 declared with Service Manager as Silver Control. 13.52 – Traction current discharged on the southbound Metropolitan line after allegation received that doors on the incident train are/were opened on the wrong side. 14.02 – Traction current recharged. 14.03 – Technical staff identify a double ASB (Auxiliary Service Brake) defect. 14.12 – ERU requested to attend. 14.14 – Assisting train departing Wembley Park southbound. 14.48 – 5-train shuttle introduced north of Wembley Park. 15.02 – Assisting train coupling up. 15.12 – Unable to get brake release on defective train. 15.20 – Plans being formulated to isolate the SAPBs on the defective train to allow movement. 15.30 – Technical staff present the possibility of resetting defective equipment in situ. Discussion between Gold Control and various technical experts conclude that this presents the best option. 15.56 – Metropolitan line train at Wembley platform five withdrawn from service to work forward and act as protection, whilst technicians gain access under the incident train. 16.08 – Traction current discharged southbound on both Jubilee and Metropolitan lines. 16.15 – ASB on north end reset. 16.18 – Traction current recharged however subsequent testing revealed that low batteries prevented the defective train from being moved under its own power. Reverting to initial plan to isolate brakes. 16.52 – Professional Head of Rolling stock on site, overseeing brake isolations. 17.00 – Brakes isolated and 14-car train moving southbound, to clear the route back into Neasden Depot. 17.07 – Neasden VCC Operator attempting to lift reservations to enable route to be set. 17.26 – 14 car train being moved further south in order to release TBTC signal locking. 18.04 – Train movement affecting the ability to reverse trains at Willesden Green. Suspension area expanded southwards to West Hampstead 18.10 – Release of all signalling reservations obtained as the train arrives at Dollis Hill. 18.15 – 14 car unit en route northbound from Dollis Hill working wrong road. 18.27 – Metropolitan line service suspended south of Wembley Park with trains held as protection to enable the route into the depot. 18.45 – 14-car train fully berthed on the Klondyke. 18.50 – ERU and line Management locate a number of traction current shoes in the vicinity of No.22 points, positively identified as coming from the incident train 19.20 – All respondents stood down from Cat 1. Recovery 14.48 – Suspension area reduced to Wembley Park - Willesden Green. 16.40 – Metropolitan line delay message downgraded to minor. 18.04 – Suspension area extended to West Hampstead. 18.15 – Suspension area reduced back to Willesden Green 18.27 – Metropolitan line suspended southbound between Wembley Park and Aldgate whilst trains are held to allow defective and assisting train to enter Neasden depot south end. 18.50 – Jubilee line resumed with severe delays throughout. Metropolitan line resumed with severe delays south of Wembley Park. 20.00 – Metropolitan line delay message downgraded to minor. 20.30 – Good service restored on the Metropolitan line. Jubilee line delay message downgraded to minor. 21.30 – good service on Jubilee Line Compiled by Network Operations Manager, LUCC Tel: Page 4 of 8

Immediate The incident train had been held over in the depot for its southbound trip as a result of the earlier cause & failure at Wembley Park, and had previously been in service since 05.41. resolution The delay was worsened after the initial plan to isolate brakes was interrupted, in an attempt to rectify the fault.

Staff at other parts of the line reported heavy passenger loadings caused by the reduced TPH, with congestion-control hindered by the concurrent failure of Trackernet (amongst other IM applications), which prevented station staff from locating trains.

Subsequent overnight inspections of the track area around Nos. 21 and.22 points, reportedly identified that the positive conductor rail ramp-ends had been incorrectly fitted during work over the weekend, and were significantly out of gauge. This lead to a total of eight traction current shoes being dislodged from the incident train, found scattered around the area. Nos.21 and 22 points were thence ‘secured’ out of use, pending further track work on Tuesday night. Subsequent Train withdrawn to Depot for ‘download’. Track and Signals teams attended area between Actions Nos.21 and 22 points overnight. A comprehensive review of the incident to be undertaken by the line team.

TPH (both): provided by line management.

PICCADILLY LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 53 Leicester Square eastbound - AM Target 24: N/A PM Target 24: 23 Trains Per Hour Leicester Square westbound - AM Target 24: N/A PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (3&4) ERoS November 2015 Planned: Green Park (9) ERoS July 2015 - Station exit only Comments/Other business Issues:

TPH (AM): not available - see end of report.

Compiled by Network Operations Manager, LUCC Tel: Page 5 of 8

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: 1 Timetable in operation : WTT 32 HAMMERSMITH LINE Great Portland Street outer rail - AM Target 13: N/A PM Target 12: 11 Trains Per Hour Great Portland Street inner rail - AM Target 13: N/A PM Target 13: 10 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: King’s Cross St Pancras (1, 2 & 3) ERoS July 2015 Planned: Moorgate (3) ERoS December 2015 Comments/Other business Issues:

16.30 – Whitechapel – signal failure – part suspension -- see District Line entry below

TPH (AM): not available - see end of report. TPH (PM): target missed as result of signal failure at Whitechapel.

06.34 – Edgware Road – point failure - part suspension Owner – AP SSL Summary Praed St Junction No.26 points failed with loss of indications Impact Circle lines suspended. Hammersmith&City line suspended between Edgware Road and Hammersmith. Severe delays on the rest of the line from 07.49 District line suspended between High Street Kensington and Edgware Road. 07.04 – Metropolitan line severe delays between Baker Street and Aldgate Indicative LCH 13,680 Stalled trains Inner rail Circle line train 207 stalled between Edgware Road and Paddington. Arrived in platform at Edgware Road at 06.49 following a shunt move. Outer rail Circle line train 210 stalled between Paddington and Edgware Road. Arrived in platform at Paddington at 06.52 following a wrong direction move. Was lightly loaded and no customer complaints reported. Response Techical Officer (TO) dispatched from Baker Street. NIRT dispatched from Southwark.

06.49 – Cat 1 declared with Service Manager initially as Silver Control. 06.55 – NIRM on site, and subsequently made Silver. 06.59 – TO on site. 07.04 – Track access requested. 07.13 – NIRM and Techical staff on track at No.26 points. 07.28 – No.26 points tested-out successfully, after an open-circuit was found to be caused by grease in the contacts and cleaned. 07.33 – Staff and equipment off track. 08.07 – Cat 1 withdrawn Recovery 07.38 – Resumed with severe delays on the Hammersmith & City and Circle lines. Metropolitan and District lines remain suspended. 08.05 – District line resumed with severe delays between Edgware Road and Wimbledon. 08.19 – Minor delays on the Metropolitan line. 09.12 – Minor delays on the whole of the District line. 09.48 – Good service on the Metropolitan line 10.39 – Good service on the District line. 10.48 – Both Circle lines now minor delays. 11.04 – Minor delays on the Hammersmith & City and Circle lines. 12.02 – Good services on the Hammersmith & City and Circle lines. Immediate Grease found between contacts in the contact box, which was subsequently cleaned. cause & resolution Subsequent Further attention scheduled for after EoT. Actions

Compiled by Network Operations Manager, LUCC Tel: Page 6 of 8

DISTRICT LINE No of passenger comments received by CSC: 4 Timetable in operation : WTT 146 Westminster eastbound - AM Target 22: N/A PM Target 22: 18 Trains Per Hour Westminster westbound - AM Target 22: N/A PM Target 22: 23 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

TPH (AM): not available - see end of report.

TPH (PM): target missed as result of signal failure at Whitechapel.

CSC: all comments were regarding delayed journeys.

16.20 – Whitechapel – signal failure – part suspension Owner – AP SSL Summary Signals EN1, EN3A and EN3B all reported as ‘bobbing’. Impact 16.30 – Hammersmith & City line suspended east of Liverpool Street 16.39 – District line minor delays between Earls Court and Tower Hill. Indicative LCH 3,126 Stalled trains Nil - however the incident caused significant blocking-back of eastbound trains. Response Power Control confirms all signal feeds to the area. 16.38 – Westbound District line train 036 works through the area under failure conditions. 16.39 – Clear signals for following train. 16.59 – Technical Officer on site investigating. Recovery 16.49 – Hammersmith & City line resumed with severe delays. 17.53 – Hammersmith & City line delays downgraded to minor. 18.30 – Good service restored on the District line. 19.00 – Good service restored on the Hammersmith & City line. Immediate Track circuits 870F and 870E were found to have ‘bobbed’ simultaneously. cause & resolution Subsequent Technical staff remained in the vicinity throughout the evening peak, in case of further Actions failure. With scaling suspected to be the cause, a full metal-pick is scheduled for after EoT.

METROPOLITAN LINE No of passenger comments received by CSC: 6 Timetable in operation : WTT 336 Finchley Road southbound - AM Target 22: N/A PM Target 23: 22 Trains Per Hour Finchley Road northbound - AM Target 22: N/A PM Target 22: 20 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

13.51 – Neasden – defective Jubilee Line train – part suspension -- see Jubilee Line entry above

TPH (AM): not available - see end of report.

TPH (PM): target missed as result of earlier defective Jubilee train at Neasden.

CSC: four of the comments were regarding delayed journeys, with the remaining two commending staff actions.

Compiled by Network Operations Manager, LUCC Tel: Page 7 of 8

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

Trackernet: District, Northern and Jubilee trackernet failure from 06.45. District and Jubilee restored by 17.50, with JNP team later required to reset NLU feed for Jubilee Line by 19.15

Proxy: site data-holes inserted on the Northern (all day) Jubilee (14.30 - 19.15) and Waterloo & City (12.40 - 15.35 plus 19.00 - 20.50).

Cupid RP2: reported as failed from 15.50 – Fujitsu Load Balancer fault suspected.

There were twenty-two instances of ambulances requested to attend LU premises Of these, two resulted in ORR notification.

There were no weather warnings issued during the traffic day.

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT WWE Raw and Sport O2 Arena 18.30 23.00 Up to 17,000 North Greenwich SmackDown

Compiled by Network Operations Manager, LUCC Tel: Page 8 of 8

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Tuesday, 14th April 2015

SENIOR OPERATING OFFICER’S SUMMARY

The Circle and District lines were delayed due to a points failure at Praed Street junction. On the District a points failure at Gunnersbury resulted in a suspension of services on the Richmond branch. The Northern line experienced severe delays due to a defective train at Euston and the District and Circle lines were disrupted further due to an intermittent points failure at High Street Kensington.

B C V W&C J N P H&C C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 19 17 10 3 7 16 21 55 185 44 24

Platform Wait Time (Trains in Target excess

10 10 8 7 9 13 17 29 - 20 19 % Platform Wait Time Headway proxy (%) 94.5 94.7 95.8 100 95.6 91.5 94.4 88.8 84.2 90.2 92.4 Advertised good 100 100 100 100 100 89.6 100 87.9 64.9 82.3 90.5 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 1S 1 / 280 99.6 09:00 1R 1R 3S 1S 6 / 542 98.9 12:00 1St 1R 1R 3 / 455 99.3 15:00 1R 1R 1R(s) 3 / 459 99.4 18:00 1R 1C 1S 1R(d) 4 / 543 99.3 21:00 1R 1C 2 / 462 99.6 24:00 3St 3 / 356 99.2 % trains across 99.4 99.3 98.6 100 99.7 100 99.6 95.9 99.6 99.6 snapshots (per line) 22 / 3097 99.3 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 692 878 1020 568 937 1484 800 466 1001 706 SCHEDULED Complete Trips 33 42 51 6 38 * 40 39 58 52 *A trip is defined as a CANCELLED journey between Part Trips scheduled termination 4 30 2 0 0 * 4 2 6 6 CANCELLED points in one direction. % Complete 94.7 91.8 94.8 98.9 95.9 * 94.5 91.2 93.6 91.8

Notes:

Circle & Hammersmith lines (09.00) – all cancellations attributed to the points failure at Praed Street Junction.

* Northern Line Trip data corrupted and significantly inaccurate – ongoing fault from yesterday.

LCH for 24 hours Aggregate for this Week 252,434 Aggregate for this Period 629,756 240,293 previous to this report Weekly Target 314,209 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 09.58 Northern Euston Defective train – severe delays. 26 8,537 AP JNP 06.20 C&H Edgware Road No. 26 point failure – part suspension. 47 4,221 AP SSL 07.23 District Gunnersbury No.102 point failure – part suspension. 50 3,531 NR 13.15 District High Street Kensington No.6 point failure – severe delays. 25 3,251 AP SSL 06.29 District Fulham Broadway Signal failure – local customer impact various 3,156 AP SSL

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Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: 22 PM Target 22: 22 Trains Per Hour Oxford Circus northbound - AM Target 22: 22 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Harrow & Wealdstone (4) failed lower landing 12.05–14.10 Marylebone (3) handrail tension switch problem 18.30 – 19.12 th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

CENTRAL LINE No of passenger comments received by CSC: 3 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 27 Shepherds Bush eastbound - PM Target 30: 28 Trains Per Hour Leyton westbound - AM Target 30: 29 Leyton westbound - PM Target 27: 28 Waterloo eastbound – AM Target 21: 20 PM Target 20: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Queensway (1) ERoS 6th May 2015 Comments/Other business Issues:

TPH (AM): apart from cancellation of train 062 and train 124 late entering service ex Ruislip Depot, no other cause reported for the missed target.

VICTORIA LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 34 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 34 PM Target 34: 34 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (1) ERoS 17th April 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 2 of 7

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 13 Waterloo eastbound – AM Target 30: 30 PM Target 30: 30 Trains Per Hour Waterloo westbound – AM Target 30: 30 PM Target 30: 30 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Canada Water (3) chain problem, 05.30 - EoT Unplanned: Caning Town (3) doors FTC10.45 – 13.46 St John's Wood (3) unable to reset carriage switch18.20 – 19.20 Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

NORTHERN LINE No of passenger comments received by CSC: 4 Timetable in operation : WTT 55 Euston (CHX) southbound - AM Target 24: 24 Euston (CHX) northbound - PM Target 24: 24 Trains Per Hour Elephant & Castle northbound - AM Target 26: 26 Euston (Bank) northbound – PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015 Comments/Other business Issues:

09.58 – Euston – defective train – severe delays Owner – AP JNP Summary Southbound Northern line train 025 was withdrawn from service at Chalk Farm with a defective Train Operators Display. The train was further worked empty to Euston where a soft Tat and Tas was attempted to reset the equipment. This failed and the train became NCT. Impact Severe delays advertised on the city branch between Camden Town and Kennington SB. Indicative LCH 8,537 Stalled trains None Response The Train maintainer was on the train and assisting the Train operator. 10.00 – Train to be moved into Euston loop in RM. 10.10 – Train 025 stopped past RM board and is set back before passing into sidings. 10.15 – Conflict Avoidance Zone put in place by the TBTC system over No.5 points. 10.32 – Southbound train 026 worked through the area in RM and CAZ cleared. Recovery 10.56 – Minor delays advertised for the whole line. 12.15 – Good service advertised. Immediate The train had a defective TOD. The Train maintainer attempted to clear this with a soft Tat and cause & Tas but the train then became NCT. The train was worked to the sidings and the following train resolution passed through the area re-setting signal equipment. Subsequent Train stabled in Euston Loop - transferred to Golders Green Depot at EoT, for further Actions investigation.

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 7

PICCADILLY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 53 Leicester Square eastbound - AM Target 24: 25 PM Target 24: 25 Trains Per Hour Leicester Square westbound - AM Target 24: 24 PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (1) stalled 13.15 – 14.15 Covent Garden (3&4) ERoS November 2015 Planned: Green Park (9) ERoS July 2015 - Station exit only Comments/Other business Issues:

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: 5 Timetable in operation : WTT 32 HAMMERSMITH LINE Great Portland Street outer rail - AM Target 13: 12 PM Target 13: 10 Trains Per Hour Great Portland Street inner rail - AM Target 13: 9 PM Target 13: 13 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Kings Cross (1) doors FTO 18.54 – 20.05 Unplanned: - 3 passengers trapped for 7 minutes King’s Cross St Pancras (1, 2 & 3) ERoS July 2015 Planned: Moorgate (3) ERoS December 2015 Comments/Other business Issues:

13.15 – High Street Kensington – point failure – severe delays - see District line entry below

TPH (AM): target missed as result of earlier point failure at Edgware Road TPH (PM): target missed as result of signal failure at High Street Kensington

06.20 – Edgware Road – point failure – part suspension Owner – AP SSL Summary Praed St Junction No.26 points failed with loss of indications. Impact Circle line suspended throughout. District line suspended High Street Kensington to Edgware Road. Hammersmith & City line suspended Baker Street to Hammersmith. Metropolitan line advertised with minor delays Baker Street to Aldgate. Indicative LCH 4,221 Stalled trains Outer Rail train 207 until 07.02 – wrong directional move to Bayswater – no issues Response DRM, Technical Officer and NIRT sent to site. 06.33 - Cat 1 incident declared, with Service Manager as Silver Control 06.48 – NIRM and Technical officer accessing track to check points. 07.00 – Point-detection contacts adjusted and cleaned, testing out. 07.02 – All testing complete and all staff clear of the track. Normal signalling restored. Recovery 07.07 – Circle & Hammersmith lines restored to severe delays. District line restored with severe delays High St Kensington to Edgware Rd. 07.42 – District line now advertised with minor delays High St Kensington and Edgware Rd. 08.25 – Metropolitan line now good service. Circle & Hammersmith line minor delays. 09.00 – Hammersmith & City line now advertised with a good service. 09.15 – District line now advertised with a good service. 09.30 – Circle line good service Immediate Electrical contacts within the detection equipment were cleaned and tightened resulting in clear cause & signals. The points were also hand wound reverse and then normal. resolution Subsequent Full investigation to be conducted during engineering hours. Point motor also to be exchanged. Actions

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 7

DISTRICT LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 146 Westminster eastbound - AM Target 22: 21 PM Target 22: 23 Trains Per Hour Westminster westbound - AM Target 22: 19 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

06.33 – Edgware Road – point failure – part suspension -- see Circle & Hammersmith line entry above

TPH (AM): target missed as result of earlier point failure at Edgware Road and signal failure at Fulham Broadway

06.29 – Fulham Broadway – signal failure – local customer delay Owner – AP SSL Summary Westbound District line 046 reported signal WFX684 displaying a dual aspect. Impact Local customer delay. Indicative LCH 3,156 Stalled trains None Response DRM and Technical officer sent to site. Train 046 and following trains authorised through the area under failure conditions. 06.40 – DRM and Technical officer on site investigating. 07.50 – Train stop ‘snake’ cable found to be defective, temporary fix commenced. 07.55 – Temporary fix failed. 08.00 – Plan now to pack area around train stop to firm-up area. 08.07 - Cat 1 incident declared. 08.10 – Area around train stop packed and defect cleared. Plan to further parallel loop defective connections and the replace the ‘snake’ in engineering hours. 10.27 – Defective contact paralleled-out. 2 11.03 – Cat 1 withdrawn Recovery N/A Immediate The ‘Snake’ for the train stop on signal WFX684 was found to be defective. The defective contact cause & was further paralleled out and the ‘snake’ will be replaced during engineering hours. resolution Subsequent Signal monitored until defective ‘snake’ replaced after EoT. Actions

07.23 – Gunnersbury – point failure – part suspension Owner – NR Summary Gunnersbury Junction No.102 points failed with loss of indications Impact District line suspended Turnham Green to Richmond. Indicative LCH 3,531 Stalled trains None Response Network Rail Mobile Operations Manager and Signal & Telephone technicians sent to site. 07.33 – Cat 1 incident declared. 07.45 – Network Rail MoM and S&T on site. 07.50 – Line block taken, technical staff trackside checking points. 08.10 – Technical staff find and replace a defective Reed filter on the point detection circuit. 08.15 – Block lifted. Normal signalling restored. 08.31 – Cat 1 withdrawn. Recovery 08.18 – Service restored to Richmond with severe delays advertised on the branch. 08.22 – Minor delays advertised. 09.15 – Good service advertised. Immediate A defective Reed-filter was found and replaced. cause & resolution Subsequent NR asset – no further action required. Actions

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13.15 – High Street Kensington – point failure – severe delays Owner – AP SSL Summary No.6 points failing to normalise, resulted in signal ED20 remaining at danger for outer rail Circle line train 217. Impact 13.38 – Severe delays on the Circle line. 13.40 – Minor delays on the District line, Edgware Road branch. Indicative LCH 1,408 + 854 + 989 = 3,251 Stalled trains Incident train 217 stalled until reversed at 13.31 Westbound 050 was stalled on the approach to South Kensington 13.30 – 13.37 Westbound 024 was stalled on the approach to Sloane Square 13.33 – 13.38 Response Technical Staff dispatched to site from Earl’s Court. 13.31 – Train 217 undertaking a wrong direction move to reverse to the inner rail via No.206 crossover at Gloucester Road. 13.36 – Technical staff on site. 13.37 – Points normalised and clear signals obtained after a number of signalling ‘releases’ were taken. 16.06 – The failure re-occurs for train 217, again at signal ED20. Technical staff dispatched from Earl’s Court. 16.08 – NIRT deployed on immediate grade response. 16.14 – As a wrong direction move was being organised, clear signals were obtained, again after a number of ‘releases’. 16.16 – Incident train on the move. 16.30 – Points failing again. No.6 lever found to be moving in the frame but no points movement on the ground. 16.35 – NIRT on site. 16.38 – Inner rail train being held to enable track access. 16.45 – Points mechanism found to be catching. 16.46 – Clear signals obtained. Recovery 14.07 – Delay message downgraded to minor on the Circle line. 14.30 – Good service restored on both lines. 16.17 – Severe delays on the outer rail circle. 16.45 – Severe delays extended to both inner and outer rail.

Immediate The point locking-arm was found to be catching on the lock housing. cause & resolution Subsequent Point-fitter scheduled to attend after EoT. Actions

METROPOLITAN LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 336 Finchley Road southbound - AM Target 22: 23 PM Target 23: 23 Trains Per Hour Finchley Road northbound - AM Target 22: 20 PM Target 22: 23 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

06.33 – Edgware Road – point failure – minor delays - see C&H Line entry above

TPH (AM): target missed as result of earlier point failure at Edgware Road

Compiled by Network Operations Manager, LUCC Tel: Page 6 of 7

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were thirteen instances of ambulances requested to attend LU premises Of these, one resulted in ORR notification.

There were no weather warnings issued during the traffic day

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT The London Book Exhibition Olympia 09.00 18.30 15,000 Kensington (Olympia) Fair (Trade) WWE Raw and Sport O2 Arena 18.30 23.00 Up to 17,000 North Greenwich SmackDown Leyton (or) London Leyton Orient v Ground Football Matchroom Stadium 19.45 21.30 Overground to Leyton N/A Doncaster capacity 9,300 Midland Road London Bridge, take Ground Southern to South Football Millwall v Wigan The Den 19.45 21.30 Capacity N/A Bermondsey or New Cross 20,000 Gate

Compiled by Network Operations Manager, LUCC Tel: Page 7 of 7

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Wednesday, 15th April 2015

SENIOR OPERATING OFFICER’S SUMMARY

The Bakerloo line experienced delays at start of traffic due to track circuits failing at Elephant & Castle and Lambeth North. Points failures at both Mornington Crescent and Edgware resulted in disruption on the Northern line and the Circle and District lines were affected by a points failure at Tower Hill. All other lines achieved a good service throughout the traffic day.

B C V W&C J N P H&C C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 25 16 4 7 4 30 11 21 80 30 10

Platform Wait Time (Trains in Target excess

10 10 8 7 9 13 17 29 - 20 19 % Platform Wait Time Headway proxy (%) 95.2 95.4 98.4 99.2 98.2 91.6 96.8 97 93.3 94.3 97.3

Advertised good workTotals 81.0 100 100 100 100 87.9 100 100 72.3 99.6 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Net Network Service) 06:00 1R 1 / 280 99.9 09:00 1S 1R 1C 3 / 542 99.5 12:00 2R 8S 10 / 455 97.8 15:00 1S 1S 2 / 459 99.6 18:00 3R 3 / 543 99.5 21:00 2R 2 / 462 99.6 24:00 1St 1O 2 / 356 99.4 % trains across 99.4 98.3 100 100 99.7 98.5 100 98.2 99.8 99.6 snapshots (per line) 23 / 3096 99.3 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 692 878 1020 568 937 1484 798 466 1001 706 SCHEDULED Complete Trips 39 29 14 12 9 60 4 4 17 10 *A trip is defined as a CANCELLED journey between Part Trips scheduled termination 10 32 0 0 0 144 10 0 16 0 CANCELLED points in one direction. % Complete 92.9 93.1 98.6 97.9 99 86.3 98.2 99.1 96.7 98.6

Notes:

Northern line (12.00) – all cancellations attributed to the point failure at Mornington Crescent.

LCH for 24 hours Aggregate for this Week 325,109 Aggregate for this Period 684,078 57,409 previous to this report Weekly Target 314,209 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 12.50 District Tower Hill Signal failure – part suspension Various 4,500 AP SSL 10.47 Northern Mornington Crescent Point failure – part suspension. 56 3,760 AP JNP 05.57 Bakerloo Elephant & Castle Signal track circuit failure – part suspended 103 1,599 AP BCV 12.50 Northern Edgware Point failure – part suspension. 15 929 AP JNP --

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 7

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: 16 PM Target 22: 22 Trains Per Hour Oxford Circus northbound - AM Target 22: 18 PM Target 22: 23 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Marylebone(1) defective hand rail switch 17.52 – 19.00 Oxford Circus (6) broken combs 15.59 - EoT th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

TPH (AM): targets missed as result of earlier signal failure at Elephant & Castle.

05.58 – Elephant and Castle – signal failure – part suspension Owner – AP BCV Summary Signal track circuits ‘TB’ and ‘WF’ failure. Track circuit 341C reported as having ‘bobbed’. Impact Bakerloo line suspended between Elephant & Castle and Lambeth North Indicative LCH 1,599 Stalled trains None Response Technical Officer tasked to attend ex Waterloo. DRM ex Baker Street. 06.15 – Technical Officer in Waterloo IMR 06.12 – Category one incident declared, with Service Manager as Silver Control. 06.28 – Track circuit 341C now continuous failure. 06.32 – Normal signalling on ‘TB’ and ‘WF’ tracks, without technical intervention. 06.34 – Normal signalling on 341C track, again without intervention. 06.53 – ‘TB’ track circuit failed again. 06.58 – DSIM and other signal staff on site at Elephant and Castle, NIRT en route ex Waterloo. 07.17 – DSIM and signal staff trackside investigating fault. 07.25 – ERU requested to attend as a precaution 07.34 – All persons clear of track, Swarf cleared from IBJ and normal signalling restored. Recovery 06.42 – Through service with minor delays 06.55 – Service suspended between Elephant and Castle and Lambeth North with minor delays on the rest of the line. 07.38 – Service resumed to minor delays 08.34 – Minor delays north of Queen’s Park with a good service on the rest of the line. 09.19 – Good service Immediate ‘Swarf found on an IBJ for ‘TB’ track, cleaned cause & and normal signalling restored. resolution

Subsequent Metal litter-pick arranged for engineering hours. Actions

Compiled by Network Operations Manager, LUCC Tel: Page 2 of 7

CENTRAL LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 28 Shepherds Bush eastbound - PM Target 30: 30 Trains Per Hour Leyton westbound - AM Target 30: 30 Leyton westbound - PM Target 27: 24 Waterloo eastbound – AM Target 21: PM Target 20: Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Bank Monument (11) left -hand rail underspeed ,17.46 - EoT Planned: Queensway (1) ERoS 6th May 2015 Comments/Other business Issues:

Shepherd’s Bush: station closed at Met Police request, from 07.54 until 08.06, due to an RTC outside the station.

TPH (PM): target missed as result of train W105 PLC at Holborn and defective W025 at Leytonstone.

VICTORIA LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 34 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 34 PM Target 34: 34 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (1) ERoS 17th April 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 13 Waterloo eastbound – AM Target 30: 30 PM Target 30: 30 Trains Per Hour Waterloo westbound – AM Target 30: 30 PM Target 30: 30 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Canada Water (3) chain problem, SoT – 10.03 Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 7

NORTHERN LINE No of passenger comments received by CSC: 5 Timetable in operation : WTT 55 Euston (CHX) southbound - AM Target 24: 24 Euston (CHX) northbound - PM Target 24: 24 Trains Per Hour Elephant & Castle northbound - AM Target 26: 26 Euston (Bank) northbound – PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Kentish Town (2) low-pressure brakes, 05.43 – 06.05 Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015 Comments/Other business Issues:

10.47 – Mornington Crescent – point failure – partial suspension Owner – AP JNP Summary Southbound Northern line 055 was delayed arriving to Mornington Crescent due to No18 points becoming disturbed. Impact Service suspended Camden Town to Kennington via Charing Cross Indicative LCH 3,760 Stalled trains S055 stalled on the approach to Mornington Crescent from 10.47 until 11.44 (No issues reported) N147 stalled on the approach to Mornington Crescent from 10.47 until 11.14 (No issues reported) Response DRM, DSIM, Technical Officer, NIRT and LAS, despatched to site. Arrangements made to move train 122 from northbound platform one, to allow train 142 into the platform. No.18B points showing as non-movable and will not need to be secured. Technical Officer on site investigating failure in the SCR. Cat 1 incident declared. 11.10 – DRM on site. LAS requested to attend as a precaution for stalled trains. 11.14 – Train 122 cleared from platform 1 and stalled train N142 brought into the platform. 11.17 –Technical Officer confirmed defect as track side. No.18 points to be secured ‘normal’ for through running. 11.29 – DRM and NIRM trackside securing the A and B end of No.18 points. The A end of 18 points found to be in the reverse position and needs to be hand-wound to the Normal position. 11.41 – Points secured ‘normal’ and all staff clear of track. Normal signalling restored. 11.44 – Train 055 fully berthed, no issues reported. Recovery 11.47 – Service restored to minor delays on the whole line. 13.01 – Good service. Immediate The A end of 18 points were founded to be ‘catching on the lock’. The points were hand-wound to cause & the ‘normal’ position and fully secured. resolution Subsequent Points to be worked on during engineering hours. Actions

12.50 – Edgware – point failure – part suspension Owner – AP JNP Summary Southbound train 007 departed Edgware, and train emergency-braked (EB’d) over No.7B points. Points subsequently identified as ‘disturbed’. Impact Northern Line suspended Colindale to Edgware both roads. Indicative LCH 929 Stalled trains Northbound 050 approaching Edgware into platform at 13.23 (no complaints or issues). Response Technical staff already on site as No 7B points had been reported as disturbed at 12.37. 13.09 – Technical Officer confirmed points lying ‘reverse’ on the ground, SCC still showing points as ‘disturbed’. 13.14 – SM decided that as the train’s Train Operator Display (TOD) has a target point, and points are trailing points, train authorised to proceed in RM 13.20 – All Manual Route Reservations (MRR) in place cancelled and train departed, following the driving in RM procedure. Recovery 13.25 – Good service. Immediate A SMC reservation has been placed over No.7 points with platform one out of use. Investigations cause & ongoing to establish root cause. resolution Subsequent Further investigations scheduled for after EoT. Actions

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 7

PICCADILLY LINE No of passenger comments received by CSC: 3 Timetable in operation : WTT 53 Leicester Square eastbound - AM Target 24: 23 PM Target 24: 24 Trains Per Hour Leicester Square westbound - AM Target 24: 25 PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (3&4) ERoS November 2015 Planned: Green Park (9) ERoS July 2015 - Station exit only Comments/Other business Issues:

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: 3 Timetable in operation : WTT 32 HAMMERSMITH LINE Great Portland Street outer rail - AM Target 13: 13 PM Target 13: 12 Trains Per Hour Great Portland Street inner rail - AM Target 13: 13 PM Target 13: 13 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: King’s Cross St Pancras (1, 2 & 3) ERoS July 2015 Planned: Moorgate (3) ERoS December 2015 Comments/Other business Issues:

12.52 – Tower Hill – Signal failure – Part suspension -- see District line entry below.

METROPOLITAN LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 336 Finchley Road southbound - AM Target 22: 23 PM Target 23: 22 Trains Per Hour Finchley Road northbound - AM Target 22: 23 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 5 of 7

DISTRICT LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 146 Westminster eastbound - AM Target 22: 23 PM Target 22: 24 Trains Per Hour Westminster westbound - AM Target 22: 24 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Fulham Broadway (2) planned maintenance 11.15 – 11.28 Planned: Comments/Other business Issues:

12.50 – Tower Hill – point failure – part suspension Owner – AP SSL Summary Station starter signal EJ11 initially failing to clear. Impact District line part suspended Whitechapel to Mansion House westbound only. Circle line part suspended outer rail. 15.00 – Repeat failure, Circle line part suspended outer rail. Indicative LCH 1,728 + 607 + 2,165 = 4,500 Stalled trains Westbound 046 approaching Tower Hill into platform at 13.05 (no complaints or issues). Response 12.52 – DRM on site. 12.55 – Technical staff en route from Embankment and Aldgate. 13.00 – clear signals obtained after passage of first train. 14.59 – Failure re-occurred. 15.00 – Track access granted for No 8 points to be secured and withdraw use of the bay-road, 15.04 – Technical staff clear of the track and clear signals obtained. 16.30 – DSIM, DRM and NIRM on site. 16.41 – Westbound train 024 held in platform as protection to allow DSIM track access to padlock No 8 points prior to ‘pegging-out’. 16.45 – All staff clear of the track. 16.46 – DSIM to IMR to complete ‘pegging-out’. Recovery 13.05 – District line good service. 13.08 – Circle line resumes with severe delays outer rail. 13.43 – Circle line minor delays outer rail. 14.10 – Circle line good service. 15.00 – Circle line part suspended outer rail. 15.10 – Circle line minor delays outer rail. 16.40 – Circle line severe delays outer rail. 17.20 – Circle line minor delays outer rail. 17.41 – Circle line good service. Immediate Technical staff remaining on site, however unable to identify root cause, therefore investigations cause & continue. Light contact on No 8B points appears to be the root cause. No 8 points secured in the resolution ‘reverse’ position. This is a known failure from 20/03/15 and 23/03/15.

Subsequent Suspected issue with 8W (B) point indications. Night investigation scheduled. Actions

Compiled by Network Operations Manager, LUCC Tel: Page 6 of 7

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were nine instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT The London Exhibition Book Fair Olympia 09.00 18.30 15,000 Kensington (Olympia) (Trade) Paul Simon & Concert O2 Arena 18.30 23.00 17,000 North Greenwich Sting Ground Fulham v Football Craven Cottage 20.00 21.45 Capacity Putney Bridge N/A Rotherham 24,000

Compiled by Network Operations Manager, LUCC Tel: Page 7 of 7

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Thursday, 16th April 2015

SENIOR OPERATING OFFICER’S SUMMARY

The Victoria line was delayed briefly at start of traffic due to emergency engineering works at Warren Street. The Piccadilly and Northern lines experienced minor delays due a signal failure and defective train respectively. All other lines delivered a good service throughout the traffic day. During the evening Southfields station closed for a period due to a loss of power.

B C V W&C J N P H&C C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 15 7 3 4 6 21 13 16 6 16 11

Platform Wait Time (Trains in Target excess

10 10 8 7 9 13 17 29 - 20 19 % Platform Wait Time Headway proxy (%) 95.8 98.3 99.4 100 98 95 94.5 97.7 100 07.2 97.4 orkTotals Advertised good 100 100 97.0 100 100 92.2 93.9 100 100 100 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Netw Network Service) 06:00 1R 1R(s) 1R 2O 5 / 280 98.2 09:00 1S 2R 2S 5 / 542 99.1 12:00 1R 1 / 455 99.8 15:00 1R 2R 3 / 459 99.4 18:00 2R 3R 1R(d) 6 / 543 98.9 21:00 0 / 462 100 24:00 0 / 356 100 % trains across 97.7 96.1 100 100 100 100 99.6 99.5 99.6 98.9 snapshots (per line) 20 / 3096 99.4 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 692 878 1020 568 937 1484 798 466 1001 706 SCHEDULED Complete Trips 41 41 47 10 40 71 34 16 40 30 *A trip is defined as a CANCELLED journey between Part Trips scheduled termination 12 11 2 0 8 58 6 0 4 2 CANCELLED points in one direction. % Complete 92.3 94 95.2 98.2 94.9 91.3 95 96.6 95.6 05.5

Notes:

LCH for 24 hours Aggregate for this Week 371,651 Aggregate for this Period 730,667 57,570 previous to this report Weekly Target 314,209 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Indicative Time Line Location Reason Delay Owner LCH 02.57 Victoria Warren street Defective rail - late finish engineering work - part suspension 12 229 AP BCV 20.32 District Southfield Loss of platform lighting – station closure. 56 176 COO / AP SSL 17.10 Jubilee Canada Water Defective lift – customers trapped – local customer impact 62 6 AP JNP -- --

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Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: 21 PM Target 22: 22 Trains Per Hour Oxford Circus northbound - AM Target 22: 21 PM Target 22: 20 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

TPH (PM): target missed as result of defective train 206 (doors) at Baker Street, and the cancellation of train 241 (No OK stock)

Lift No.3 at Wembley Central (NR Asset - ticket hall to platform 6) was defective and out of service between 09.13 and 12.40

CENTRAL LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 27 Shepherds Bush eastbound - PM Target 30: 30 Trains Per Hour Leyton westbound - AM Target 30: 30 Leyton westbound - PM Target 27: 27 Waterloo eastbound – AM Target 21: 20 PM Target 20: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Bank Monument (11) left -hand rail underspeed , RES for SoT Planned: Queensway (1) ERoS 6th May 2015 Comments/Other business Issues:

VICTORIA LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 34 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 34 PM Target 34: 34 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (1) ERoS 17th April 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

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02.57 – Warren Street – defective rail – part suspension Owner – AP BCV Summary Charge-hand from welding team reported a rail defect in the near vicinity of his worksite. This defect being on a crossing right-hand wing-rail, some 190m north of Warren Street on the northbound. This led to a late surrender of protection in the area at SoT. Impact Victoria Line suspended between Highbury & Islington and Victoria. Indicative LCH 229 Stalled trains N/A Response ERU teams from Camden, Battersea and Stratford tasked to attend. NIRM ex Waterloo and DRM ex Seven Sisters despatched to site. Technical staff also sent o site.

03.31 – ERU and NIRM on site 03.39 – three additional ERU teams arrived on site. Spare rail identified 30-metres away on the southbound. 04.11 – ERU state ‘chunk’ out of top of rail and will definitely require re-rail. 04.26 – DRM arrived on site. 05.28 – work completed and signal testing underway. 05.35 – site-clear received. Recovery 05.38 – services commenced, with minor delays on the line. 06.03 – good service Immediate Defective rail identified – cause & replaced with spare length. resolution

Subsequent None Actions

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 13 Waterloo eastbound – AM Target 30: 30 PM Target 30: 30 Trains Per Hour Waterloo westbound – AM Target 30: 30 PM Target 30: 30 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Canada Water (1) stalled in shaft, 17.10 – EoT Unplanned: Canary Wharf (13) unable to reset, 10.38 – 11.40 See commentary below Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

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17.10 – Canada Water – defective lift – local customer impact Owner – AP JNP Summary Lift No.1 became stalled in the shaft with six-passengers (including two infants and one pregnant female) trapped inside. Impact Local customer impact only Indicative LCH 6 Stalled trains N/A Response 17.25 – Lift hand-wound close to bottom landing, outer doors opened but inner doors failed to open more than a few inches. In trying to move the lift closer to the exact position it dropped just below the landing, locking the inner doors in position. 17.28 – Engineers en route. Local DRM and DSM on way. A request for the LFB was declined with no-one yet in medical distress. 17.39 – LAS requested to attend (on site 17.55) as precaution. 17.48 – NIRT en route from West London and ERU IRV en route from Stratford, both on immediate grade response. (on site 18.05) 17.54 – Lift engineer on site. LFB agree to attend as temperature inside lift became uncomfortable and the passengers were distressed. (on site 18.06) 18.05 – LFB and Engineer accessed shaft above the lift, in attempt to wind doors open. 18.12 – Inner doors open and passengers released. Recovery The lift remained out of service until EoT Immediate The lift having moved below its normal lower stopping level, it is believed that the cause & emergency brake operated, rendering the lift immoveable. resolution The LFB and Engineer managing to wind the door mechanism open, preventing the need for the doors to be forced. Subsequent Engineer remained on site investigating. Actions

NORTHERN LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 55 Euston (CHX) southbound - AM Target 24: 21 Euston (CHX) northbound - PM Target 24: 24 Trains Per Hour Elephant & Castle northbound - AM Target 26: 26 Euston (Bank) northbound – PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Chalk Farm (1) doors failing, 21.30 - EoT Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015 Comments/Other business Issues:

AM TPH: target missed due to earlier non-communicating train at Morden

PICCADILLY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 53 Leicester Square eastbound - AM Target 24: 25 PM Target 24: 25 Trains Per Hour Leicester Square westbound - AM Target 24: 23 PM Target 24: 25 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (3&4) ERoS November 2015 Planned: Green Park (9) ERoS July 2015 - Station exit only Comments/Other business Issues:

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Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: Nil Timetable in operation : WTT 32 HAMMERSMITH LINE Great Portland Street outer rail - AM Target 13: 13 PM Target 13: 12 Trains Per Hour Great Portland Street inner rail - AM Target 13: 12 PM Target 13: 12 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: King’s Cross St Pancras (1, 2 & 3) ERoS July 2015 Planned: Moorgate (3) ERoS December 2015 Comments/Other business Issues:

DISTRICT LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 146 Westminster eastbound - AM Target 22: 21 PM Target 22: 21 Trains Per Hour Westminster westbound - AM Target 22: 23 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

Tower Hill: bay-road remained out of use all day, due to ongoing No.8 points problem. Scheduled terminating trains reversed at Mansion House or High Street Kensington.

20.32 – Southfields – defective lighting – station closure Owner – COO / AP SSL Summary Loss of platform lighting. Impact Station closed Indicative LCH 176 Stalled trains N/A Response DRM, Telent Quinn and ERU (with emergency lighting) tasked to attend. Supervisor reported no circuits tripped in switch room.

21.05 – DRM and ERU arrived on site 21.37 – lighting restored after switch in ‘Canopy Lighting Control’ box found switched off, then turned on by DRM Recovery 21.28 – station re-opened. Immediate Loss of platform lighting – reset by DRM. Technician attended but found no defect. cause & resolution Subsequent For local management investigation. Actions

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METROPOLITAN LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 336 Finchley Road southbound - AM Target 22: 22 PM Target 23: 22 Trains Per Hour Finchley Road northbound - AM Target 22: 24 PM Target 22: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were thirteen instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day.

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT The London Exhibition Book Fair Olympia 09.00 17.00 15,000 Kensington (Olympia) (Trade) Concert Ben Howard Alexandra Palace 18.30 23.00 10,000 Wood Green Paul Simon & Concert O2 Arena 18.30 23.00 17,000 North Greenwich Sting

Compiled by Network Operations Manager, LUCC Tel: Page 6 of 6

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Friday, 17th April 2015

SENIOR OPERATING OFFICER’S SUMMARY Friday 17th April saw disruption on the District and Circle lines during the AM peak, this was due to signals failing at Cannon Street on the westbound road. Outer rail Circle line services were advertised as suspended from 07.47 until 08.10, with scaling identified as the reason for signals remaining at danger. The next item of note was a points failure at Wembley Park on the Jubilee line. 48 points failed to normalise at 23.12, following a train being worked in to Neasden depot. Technical staff were requested to attend and services were back on the move at 23.39. In consequence of the delays incurred, last customer trains were late running in both directions. IS

H& W&C B C V J N P C C D M PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 4 7 4 4 5 13 8 26 74 23 7

Platform Wait Time (Trains in Target excess

10 12 7 7 9 10 18 29 - 21 17 % Platform Wait Time Headway proxy (%) 99.5 98.2 99.0 99.6 98.3 96.8 97.1 95.5 94.8 95.5 98.6 Advertised good 100 100 100 100 90.0 100 100 100 80.5 90.9 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 0 / 280 100 09:00 4S 2S 6 / 542 98.9 12:00 2R 3S 5 / 455 98.9 15:00 1R 1 / 459 99.8 18:00 3R 1St 4 / 543 99.3 21:00 1R 1 / 462 99.8 24:00 0 / 356 100 % trains across 99.4 99.3 100 100 98.8 100 100 96.8 99.6 100 snapshots (per line) 17/3096 99.5 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 692 878 1020 568 937 1484 798 466 1001 706 SCHEDULED Complete Trips 5 6 3 4 5 0 0 0 15 0 *A trip is defined as a CANCELLED journey between Part Trips scheduled termination 2 16 0 0 34 42 2 4 2 2 CANCELLED points in one direction. % Complete 99.0 97.5 99.7 99.3 95.8 97.2 99.7 99.1 98.3 99.7

Notes: C&H (09.00 & 12.00) - All trains cancelled due to signal failure at Cannon Street. Jubilee (18.00) - 3 trains cancelled due to a defective train at North Greenwich with door issues

LCH for 24 hours Aggregate for this Week 362,846 Aggregate for this Period 766,915 33,202 previous to this report Weekly Target 314,209 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 07.28 District Cannon Street Signal failure – part suspended 40 26,289 AP SSL 23.15 Jubilee Wembley Park Points failure – severe delays 35 883 AP JNP

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 5

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: 22 PM Target 22: 22 Trains Per Hour Oxford Circus northbound - AM Target 22: 22 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Elephant&Castle (1), stuck bottom landing, 12.47 – 13.04 Unplanned: 15 customers on board, released at 12.58 th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

CENTRAL LINE No of passenger comments received by CSC: 3 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 28 Shepherds Bush eastbound - PM Target 30: 29 Trains Per Hour Leyton westbound - AM Target 30: 31 Leyton westbound - PM Target 27: 28 Waterloo eastbound – AM Target 21: 21 PM Target 20: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Queensway (1) ERoS 6th May 2015 Comments/Other business Issues:

VICTORIA LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 34 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 34 PM Target 34: 34 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (1) ERoS 17th April 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 2 of 5

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: 3 Timetable in operation : WTT 13 Waterloo eastbound – AM Target 30: 30 PM Target 30: 30 Trains Per Hour Waterloo westbound – AM Target 30: 30 PM Target 30: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Canada Water (1) stalled in shaft, RES for SoT Unplanned: Canada Water (1), remedial work, 13.46 – 14.05 Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues: PM TPH missed due to a defective train (356) at North Greenwich at 17.11, all trains routed through platform 2 causing delays to the service with minor delays being advertised until 18.45 and 3 x defective in Service.

23.15 – Wembley Park – points failure – severe delays Owner – AP JNP Summary No 48 points showing disturbed. Impact Jubilee line severe delays Stanmore to Waterloo. Indicative LCH 883 Stalled trains Southbound 304 into Wembley Park platform at 23.26. Northbound train 310 into Wembley Park platform at 23.40. Response 23.17 – Attempt to swing points failed. 23.20 – Technical staff in SCR carrying out investigations. 23.22 – TBTC Route locking being used to get stalled trains into platform. 23.30 – CAT 1 implemented with Service Manager as Silver Control. 23.34 – Interline assistance being provided by the Metropolitan line DRM from Harrow. 23.35 – Normal indications obtained after technical intervention. 23.39 – Southbound train 304 departs under clear signals. 23.47 – Route tested with empty train 335 to depot and points functioning correctly. 00.30 – CAT 1 withdrawn. Recovery 23.40 – Jubilee line resumes with severe delays Stanmore to Waterloo. 23.55 – Good service. Immediate No 48 points showing disturbed. Nigh time investigation being carried out to establish root cause. cause & resolution Subsequent See SOO debrief. Actions

NORTHERN LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 55 Euston (CHX) southbound - AM Target 24: 24 Euston (CHX) northbound - PM Target 24: 24 Trains Per Hour Elephant & Castle northbound - AM Target 26: 26 Euston (Bank) northbound – PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Chalk Farm (1) doors failing, RES for SoT Euston (6) low step detected, 18.10 – 19.35 Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015 Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 5

PICCADILLY LINE No of passenger comments received by CSC: 3 Timetable in operation : WTT 53 Leicester Square eastbound - AM Target 24: 24 PM Target 24: 26 Trains Per Hour Leicester Square westbound - AM Target 24: 25 PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (3&4) ERoS November 2015 Planned: Green Park (9) ERoS July 2015 - Station exit only Comments/Other business Issues:

Finsbury Park station was closed to incoming customers from 16.26 until 16.33 whilst staff investigated fire alarm activation.

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: Nil Timetable in operation : WTT 32 HAMMERSMITH LINE Great Portland Street outer rail - AM Target 13: 12 PM Target 13: 12 Trains Per Hour Great Portland Street inner rail - AM Target 13: 12 PM Target 13: 12 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: King’s Cross St Pancras (1, 2 & 3) ERoS July 2015 Planned: Moorgate (3) ERoS December 2015 Comments/Other business Issues: 07.28 – Cannon Street- signal failure – part suspended 07.47 - Outer rail Circle line suspended until 08.10. (Details in District line entry)

DISTRICT LINE No of passenger comments received by CSC: 6 Timetable in operation : WTT 146 Westminster eastbound - AM Target 22: 18 PM Target 22: 23 Trains Per Hour Westminster westbound - AM Target 22: 20 PM Target 22: 17 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: East Ham (2), lower door edge fault, 06.40 – 01:55 Planned: Comments/Other business Issues:

AM & PM TPH missed due to signal failure at Connon Street.

07.28 – Cannon Street- signal failure – part suspended Owner – AP SSL Summary Signals A844, A8400 and EGX840 failing. Impact District line severe delays between Tower Hill and Earl’s Court, and minor delays between Tower Hill and Barking. 07.47 - Outer rail Circle line suspended. Indicative LCH 26,289 Stalled trains 07.36 - W200 approaching Monument, arrived in platform at 07.46 07.39 – W067 approaching Tower Hill, arrived in platform at 07.48 Response Technical Officer, DRM and NIRT dispatched.

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07.49 – Track picked up of its own accord following passage of the first train. Recovery 08.06 – Minor delays between Barking and Earl’s Court. 08.10 – Outer Circle line resumed to severe delays. 08.40 – Minor delays on the outer rail Circle. 09.14 – Good service on the Circle line. Immediate Scaling removed from track by technical staff. cause & resolution Subsequent Metal and litter picking arranged for tonight. Actions

METROPOLITAN LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 336 Finchley Road southbound - AM Target 22: 22 PM Target 23: 23 Trains Per Hour Finchley Road northbound - AM Target 22: 23 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Baker Street (5), lower comb, 12.31 – 15:33 Planned: Comments/Other business Issues:

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were Eighteen instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT Concert Zelda: Wembley Arena 19.30 22.30 Up to 13,000 Wembley Park, Wembley Symphony of the Central (or) Chiltern Godess Railways to Wembley Stadium

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Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Saturday, 18th April, 2015

SENIOR OPERATING OFFICER’S SUMMARY

Saturday 19th April saw late surrender protection implemented at the west end of the Central line, this was due to the delayed departure of Transplant trains from Ruislip depot in to the possession worksite. The first customer service train was delayed by approximately forty minutes. At 07.05 Highbury & Islington station was evacuated and closed, owing to an activation of the Main Fire Control Panel. LFB were requested and following an investigation, the station was able to reopen at 07.25. At 09.24 District and Outer rail Circle line trains were delayed approaching Earls Court on the westbound, this was due to a signalling problem. Technical staff attended the IMR at Earls Court and 32 points lever was identified as sticking, with services back on the move at 09.42. At 18.11 GK track circuit was reported as down at Aldgate, which prevented all routes from clearing through Aldgate junction. Technical staff were on hand and an expired track fuse was identified and replaced, with train services back on the move at 18.23. IS

B C V W&C J N P C&H C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess No 6 6 3 7 7 7 24 73 16 17 Platform Wait Time

Data (Trains in Target excess

10 12 7 7 8 10 18 29 - 21 17 % Platform Wait Time Headway proxy (%) 98.9 97.6 98.7 100 97.0 98.6 95.6 95.4 95.6 98.0 96.5 Advertised good 100 95.7 100 100 100 100 100 94.8 90.0 94.4 89.6 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 0 / 267 100 09:00 1R 1R 2 / 421 99.5 12:00 2St 2 / 434 99.5 15:00 0 / 440 100 18:00 1S 1 / 439 99.8 1R 21:00 1St 2St 1St 6 / 429 98.6 1St 24:00 1St 2St 2St 1O 6 / 351 98.3 % trains across 100 100 100 100 98.7 100 99.3 96.3 100 99.2 snapshots (per line) 17/2781 99.4 Attribution Key: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL

SCHEDULED Complete Trips *A trip is defined as a

CANCELLED journey between scheduled termination Part Trips points in one direction. CANCELLED % Complete

Notes:

Total Unscheduled Trip Cancellations – data corrupt.

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 18.06 MCH Aldgate Signal failure 17 1,654 APSSL 09.24 District Earls Court Signal failure – severe delays 18 452 APSSL 04.40 Central West Ruislip Late Surrender of Protection – part suspension 40 346 CPD 07.06 Victoria Highbury & Islington Fire Alert – station closure 23 99 APBCV

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 7

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 39 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Warwick Avenue (2), comb switch fault 18.25 – 19.30 th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

CENTRAL LINE No of passenger comments received by CSC: Nil Timetable in operation : TTN 24

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Queensway (1) ERoS 6th May 2015 Comments/Other business Issues:

04.40 – West Ruislip – LSP – part suspended Owner – CPD Summary 5 x Engineers trains late departing Ruislip Depot resulted in a LSP Impact Part suspended West Ruislip and Ealing Broadway to North Acton. Indicative LCH 346 Stalled trains Nil Response 02.17 – Stage 1 of possession taken. 02.46 – West end traction current discharged to allow 5 x engineer’s trains to depart depot. 03.29 – Service Manager agrees plan to move all trains eastbound to Hanger Lane. 03.31 – Train 550 ATP enabled depart depot. 03.34 – Train 647 depart depot. 04.03 – Train 646 depart depot. 04.14 – Train 645 departs depot. 04.23 – Train 650 departs depot. 04.20 – LSP due to 645 & 650 engineers trains still not within possession limits. 04.37 – Service Manager request possession to be reduced West Ruislip to Northolt. 05.09 – CPD testing out commences. 05.15 – Stage 2 of possession taken. 05.20 – LSP withdrawn. 05.27 – Traction current re-charged. 05.33 – Train 001 into platform at West Ruislip. Recovery 05.38 – Central line resumes with severe delays West Ruislip and Ealing Broadway to North Acton. 06.15 – Good service.

Immediate 5 x Engineers trains late departing Ruislip Depot resulted in a LSP. A contingency arrangement cause & was agreed between TAC, Service Control and Power Control to give back the area between resolution West Ruislip and Greenford creating a buffer section in-between the Service and the revised Possession, but this was not implemented by the POM. A Site Clear message was passed to TAC at 05:16 resulting in a 40 minute delay to switching traction current on the west end of the Possession. Subsequent None Compiled by Network Operations Manager, LUCC Tel: Page 2 of 7

Actions

07.06 – Highbury & Islington – fire alert – station closure Owner – AP BCV Summary A vent shaft alarm activation (DR Vent shaft 2/791). Impact Station closure. Indicative LCH 100 Stalled trains Nil Response 07.13 – LFB, DRM & TQ Engineers tasked. 07.18 – LFB on site. 07.20 – DRM on site. 07.25 – LFB give all clear. Recovery 07.29 – Station open. Immediate Dust in shaft. cause & resolution Subsequent None Actions

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 13 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 7

NORTHERN LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 55 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015 Comments/Other business Issues:

PICCADILLY LINE No of passenger comments received by CSC: 1 Timetable in operation : TTC 8 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (3&4) ERoS November 2015 Planned: Green Park (9) ERoS July 2015 - Station exit only Comments/Other business Issues:

Operations Unit SSL

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 7

09.24 – Earls Court – signal failure – severe delays Owner – AP SSL Summary Signaller unable to clear signals on westbound into Earls Court. Impact Severe delays to Outer rail Circle and westbound District lines Whitechapel to Ealing Broadway/Richmond/Wimbledon. Indicative LCH 452 Stalled trains Train 043 at signal EC29 09.24 – 09.37. Train 054 at signal EC31A 09.25 – 09.43. Train 071 at signal EC 35 09.25 – 09.33. Train 071 at signal EC 35 22.50 – 22.55. Response 09.31 – Technical staff to IMR. 09.37 – NIRM on way. 09.42 – Trains moving. 22.50 – Failure re-occurs. 22.51 – Technical officer in IMR. 22.54 – Clear signals obtained. Recovery 10.02 – Circle line minor delays Aldgate – Edgware Road via Embankment. 10.17 – District line minor delays Whitechapel to Ealing Broadway/Richmond/Wimbledon. 10.30 – Circle line good service. 10.52 – District line – good service. Immediate EC 32 Signal lever sticking, assisted by technical staff. Failure re-occurred at 22.50 and it was cause & confirmed by technical staff that the issue was with 32 signal lever being stuck in the mid position. resolution Investigations to be conducted during Eng Hrs. Subsequent None Actions

METROPOLITAN LINE No of passenger comments received by CSC: Nil Timetable in operation : TTN 90 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

18.06 – Aldgate – signal failure – severe delays Owner – APSSL

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Summary GK track circuit failed causing the loss of all routes through Aldgate Junction. Impact 18.17 - Metropolitan line suspended south of Moorgate. Inner rail Circle line suspended. Hammersmith & City line suspended between Liverpool Street and Barking. Indicative LCH 1,654 Stalled trains Nil Response The Aldgate Technical Officer was tasked to investigate. 18.12 – District line DRM en route from Tower Hill to assist. 18.20 – An expired incoming track fuse is identified and replaced. 18.22 – Clear signals obtained. Recovery 18.23 – All services resumed with severe delays. 19.02 – Good service restored on the Metropolitan line. Delay message downgraded to minor on the Circle & Hammersmith lines. 19.15 – Good service restored on the Circle & Hammersmith lines. Immediate Cat 1 was in the process of being declared when the failure was resolved. cause & Technical staff remained in the IMR to monitor the fuse, in case of any underlying issue. resolution Subsequent Nil Actions

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were fourteen instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no reported arrests made by BTP across the network.

There were no weather warnings issued during the traffic day

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT Ground Watford v London Overground to Football Vicarage Road 15.00 16.45 Capacity Birmingham Watford High Street 17,000 Ground South Ealing, Gunnersbury, Brentford v Football Griffin Park 15.00 16.45 Capacity Northfields (or) Brentford Bolton 12,500 (SWT) Ground Charlton v Football The Valley 15.00 16.45 Capacity North Greenwich Leeds 26,000 Ground Crystal Palace Victoria, take Southern to Football Selhurst Park 15.00 16.45 Capacity v West Brom Selhurst 26,000 Wembley Park, Wembley FA Cup Semi Ground Central (or) Chiltern Football Final - Reading Wembley Stadium 17.20 TBA Capacity Railways to Wembley v Arsenal 90,000 Stadium Ground Chelsea v Football Stamford Bridge 17.30 19.15 Capacity Fulham Broadway Manchester Utd 42,522 Compiled by Network Operations Manager, LUCC Tel: Page 6 of 7

Concert Ben Howard Alexandra Palace 18.30 23.00 10,000 Wood Green Concert Russell Peters O2 Arena 18.30 23.00 17,000 North Greenwich Wembley Park, Wembley Harlem Central (or) Chiltern Sport Wembley Arena 19.30 22.30 Up to 13,000 Globetrotters Railways to Wembley Stadium

Compiled by Network Operations Manager, LUCC Tel: Page 7 of 7

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Sunday, 19th April, 2015

SENIOR OPERATING OFFICER’S SUMMARY

Sunday 19th April saw a relatively smooth start up across all lines, following overnight engineering works. The first item of note was a service delay in the Baker Street area (SSL), owing to reports of signals failing to clear. Trains were held from 08.59 until 09.14, at which point services were able to proceed under clear signals. At 13.37 Bakerloo line services were suspended From Queen’s Park to Paddington, this was due to a report of a train line burst on a train at Warwick Avenue. Operational and fleet staff attended, and following isolations being made on the defective train, through services resumed to severe delays at 14.49. At 19.05 signals were reported as failing in the Moorgate area, which resulted in service disruption on the Metropolitan, Circle and H&C lines. Technical staff conducted a track side investigation and removed foil debris in the area concerned, with through services restored as of 19.57. The final item saw trains held across the Jubilee line from 19.23, owing to a PIOT incident at St John’s Wood. LAS teams removed the customer from the train at 19.49, thus allowing services to resume to severe delays. IS

B C V W&C J N P C&H C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 75 2 3 12 6 6 42 90 13 27

Platform Wait Time (Trains in Target excess

10 12 7 - 8 10 18 29 - 21 17 % Platform Wait Time Headway proxy (%) 89.4 99.4 99.5 97.1 99.7 99.1 92.7 90.3 98.7 93.9 Advertised good 80.2 100 100 N/A 94.2 100 100 79.7 75.4 100 85.0 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 09:00 1St 1St 2 / 360 99.4 12:00 1St 1 / 397 99.8 15:00 2St 2St 4 / 398 99.0 18:00 1St 1 / 398 99.8 21:00 3C 2S 2St 7 / 370 98.1 % trains across 100 100 100 98.7 100 100 94.9 100 97.8 snapshots (per line) 15/1923 99.2 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 512 494 812 726 884 618 427 936 536 SCHEDULED Complete Trips *A trip is defined as a 54 1 4 15 0 0 22 1 35 CANCELLED journey between scheduled termination Part Trips 12 0 0 28 0 0 12 26 0 points in one direction. CANCELLED % Complete 87.1 99.8 99.5 94.1 100 100 92.0 97.1 93.7

Notes: Jubilee line – 21:00 – All cancellations attributed to the PIOT at St John’s Wood.

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 19.26 Jubilee St John’s Wood PIOT – Severe delays 24 3,935 COO 19.06 Metropolitan Moorgate Signal failure – part suspension 51 2,980 AP SSL 13.37 Bakerloo Warwick Avenue Defective train – part suspension 57 1,308 AP BCV 08.53 C&H Baker Street Signal failure – Severe delays 11 552 AP SSL

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 7

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 39 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

13.37 – Warwick Avenue – defective train – part suspended Owner – AP BCV Summary Southbound train 235 became defective in the platform with a loss of train line air. Impact Initial service alert broadcast. 13.55 – Line part suspended between Queens Park and Paddington. Southbound trains reversing via Kilburn High Road. Indicative LCH 1,308 Stalled trains Southbound train 224 stalled in section to the rear. The train was moved forward with detrainment completed by 14.44 Response DRM dispatched from Baker Street. ERU IRV deployed on immediate grade response from Camden. 13.49 – Train Technician en route by train from London Road Depot. 13.56 – Cat 1 declared with Service Manager as silver. 14.01 – Stalled train authorised to work up behind defective train in the platform. 14.10 – Front unit of the defective train isolated. Decision made to wait for defective train to move before bringing stalled train into platform. 14.25 – Delay occurring setting up cab to cab communications. Brake release valves being operated on defective unit by Train Operator and Train Technician. 14.30 – As the defective train departs cab to cab communication is lost. Additional delay whilst a connect channel is utilised for back to back comm’s. 14.35 – Stalled train moves one car into platform and detrainment commences. 14.45 – Defective train reverses to the northbound at Paddington. 15.14 – Defective train stables in Stonebridge Park Depot. All respondants stood down from Cat 1. Recovery 14.49 – Line resumed with severe delays throughout. 15.42 – Delay message downgraded to minor south of Queens Park. 16.46 – Delay message downgraded to minor north of Queens Park, good elsewhere 17.21 – Good service restored throughout. Immediate The fault was quickly diagnosed and isolations applied. cause & The decision to delay the detrainment of stalled train 224 was made on the understanding that resolution movement of the incident train was imminent. However delays in establishing robust cab to cab communications caused the stalled train delay to reach 58 minutes. Depot investigation revealed that the Train Operator had inadvertently tripped out the dead man MCB whilst carrying out checks. Subsequent Fleet staff to investigate and report. Actions

CENTRAL LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 67 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use

Compiled by Network Operations Manager, LUCC Tel: . Page 2 of 7

Unplanned: Planned: Queensway (1) ERoS 6th May 2015 Comments/Other business Issues:

VICTORIA LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 37 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (1) ERoS 17th April 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

00.53 – Victoria – smouldering on the track – not service affecting Owner – COO Summary Station Supervisor reports a smell of smouldering from the Southend of the Northbound platform. Impact Nil Indicative LCH N/A Stalled trains Nil Response 00.55 – NIRM and Technical staff tasked. 01.01 – Technical officer on site and confirms the smell of burning. 01.02 – Cable Lineman and ERU tasked. 01.03 – NIRM on site. 01.05 – ITG 24 used to monitor situation on site (not declared CAT 1). 01.21 – DCRM and Thales requested to check for alarms or indications of any issues. 01.23 – Hot cable identified using thermal imaging camera adjacent to No 5142 points. 01.24 – ERU on site. 01.25 – Thales engineers tasked to check their assets on site. 01.28 – SOM on site. 01.29 – ERU and SOM agree LFB required. 01.32 – SOM confirms cable is a signalling cable. 01.44 – LFB on site. 01.49 – BCV & SSL DSIM’s en route. 01.59 – Incident being escalated due to cable having been “liquefied” and the sheathing has disintegrated therefore, unable to identify what the caballing operates. 02.00 – SSL DSIM on site. 02.02 – Senior Signals Incident Manager advised. 02.13 – Caballing has been identified as redundant signals cable. 02.15 – Victoria line DRM on site. 02.20 – SOM & T/O commence clearing the affected area of a build up of rubbish. 02.31 – Cable Lineman on site. 02.50 – LFB stood down. 03.06 – ERU stood down. 03.47 – Points and sgnals site test being conducted. 03.58 – Signals tested out successfully. 04.27 – All clear given. Recovery All responders clear of the site, with no effect to the start of traffic. Immediate Under investigation. cause & resolution Subsequent Actions

Compiled by Network Operations Manager, LUCC Tel: . Page 3 of 7

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 13 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Canada Water (7), step striking cones, 12.11 – CoT (being used as Unplanned: a fixed stairway). Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

19.26 – St John's Wood – PIOT – severe delays Owner – COO Summary A male passenger was reported to be bleeding heavily from a head wound after falling aboard southbound train 357 at Wembley Park with the additional symptom of chest pains. Impact A suspension message was in the process of being broadcast when the incident was resolved. Indicative LCH 3,935 Stalled trains Southbound train 337 stalled in section behind for the duration of the incident. Response LAS requested to attend. BTP Police Medic dispatched to site. 19.42 – LAS on site. 19.49 – Person off train Recovery 19.50 – Severe delays across the line. 20.35 – Delay message downgraded to minor. 20.45 – Good service restored. Immediate With an off duty medic advising that the casualty should not be moved, arrangements were in cause & place to move the train, together with staff and casualty to Baker Street, however as the train resolution was preparing to move, LAS units arrived on site. Subsequent Nil Actions

NORTHERN LINE No of passenger comments received by CSC: 8 Timetable in operation : WTT 55 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Tufnell Park (2) doors failed 09.10 – Unplanned: Chalk Farm (1) door will not lock 10.20 – 12.20 Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015 Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: . Page 4 of 7

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: 1 Timetable in operation : WTT 32 HAMMERSMITH LINE Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: King’s Cross St Pancras (1, 2 & 3) ERoS July 2015 Planned: Moorgate (3) ERoS December 2015 Comments/Other business Issues:

08.53 – Baker Street – signal failure – severe delays Owner – AP SSL Summary No signals able to be cleared in the Baker Street area Impact Severe delays on Circle, Hammersmith & City between Baker Street and Barking and Metropolitan line between Baker Street and Aldgate Indicative LCH 553 Stalled trains Westbound/inner rail train 443, 231, 217, 232, 445, outer rail 212 held in section Response 08.53 – Baker Street technical staff investigating 09.08 – Signal computers switched over, technical officer in IMR, signals now clearing Recovery 09.30 – Minor delays Circle, Hammersmith & City between Baker Street and Barking and Metropolitan line between Baker Street and Aldgate 10.15 – Good service on Metropolitan and Hammersmith & City lines 11.02 – Circle line good service Immediate Under investigation. cause & resolution Subsequent None Compiled by Network Operations Manager, LUCC Tel: . Page 5 of 7

Actions

19.06 – Moorgate – signal failure – part suspended Owner – APSSL Summary DG1.2. track circuits failing caused signals; OE47, OE46 and OE45 to remain at danger on the eastbound approach to the station Impact Initial service alert broadcast 19.25 – Metropolitan line suspended south of Baker Street. Outer rail Circle line suspended. Hammersmith & City line suspended east of Moorgate. Indicative LCH 2,980 Stalled trains Nil Response Technical staff dispatched from Aldgate. Route proving used to route eastbound train 243 through the failure area, following which DG1 track circuit picked up, DG2 remaining hard down. 19.14 – NIRM en route. 19.25 – Cat 1 declared with the Service Manager as silver. 19.45 – Technical staff on site. 19.52 – Traction current discharged Charlton Street to Moorgate to enable track access. 19.55 – Clear signals restored. Traction current recharged. 20.09 – All respondants stood down from Cat 1 Recovery 19.57 – Circle & Hammersmith lines resume with severe delays. 20.25 – Metropolitan line resumes to Aldgate with severe delays. 20.39 – Delay message downgraded to minor on the Metropolitan line. 21.00 – Metropolitan line good service. 21.00 – Minor delays on the Circle & Hammersmith lines. 22.00 – Good service on the Circle & Hammersmith lines. Immediate A large piece of tin foil was found trackside cause & which had tripped the track circuit breaker. resolution

Subsequent Metal and litter pick arranged for after EoT Actions

Compiled by Network Operations Manager, LUCC Tel: . Page 6 of 7

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were eleven instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no reported arrests made by BTP across the network.

There were no weather warnings issued during the traffic day.

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT Wembley Park, Wembley FA Cup Semi Ground Central (or) Chiltern Football Final - Aston Wembley Stadium 15.00 TBA Capacity Railways to Wembley Villa v Liverpool 90,000 Stadium Wembley Park, Wembley Top Music Central (or) Chiltern Concert Wembley Arena 19.00 22.30 Up to 13,000 Wembley Railways to Wembley Stadium

Compiled by Network Operations Manager, LUCC Tel: . Page 7 of 7

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Monday, 20th April 2015

SENIOR OPERATING OFFICER’S SUMMARY

Disruption from SoT on the Jubilee line where a VCC fault suspended service north of Wembley Park until 09.06. The Piccadilly line suffered a signal failure from 06.13 until 10.50, there were delays to the line until 18.30. A signal failure on the Central line at Woodford resulted in a 15 minute service suspension to Epping which was resolved when point indications restored. At 07.27 the Bakerloo line suffered a train with no forward movement at Piccadilly Circus, the train was propelled clear with a 33 minute delay recorded. Uxbridge station was closed from 10.28 until 11.06 owing to a fire panel fault. The afternoon period was free of major wheel-stop incidents, however EoT on the Central line was disrupted by the derailment of an engineers’ train which prevented the passage of the last 2 eastbound trains beyond Holland Park and White City respectively. 3 lines met their PWT target whilst 6 recorded 100% good service. 96.7% of scheduled trains were in operation at snapshot times across the day equating to 102 cancellations. (MRT)

H& W&C B C V J N P C C D M PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 59 16 3 11 32 8 74 27 29 24 24

Platform Wait Time (Trains in Target excess

10 12 7 7 8 10 18 29 - 21 17 % Platform Wait Time Headway proxy (%) 91.5 96.6 99.4 99.6 90.1 98.4 80.1 96.7 97.4 96.7 94.1 Advertised good 77.5 97 100 100 76.2 100 39.4 100 100 100 93.9 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 6S 2S 8 / 281 97.2 09:00 5R 1R 13S 1R 10S 1S 3S 34 / 542 93.7 12:00 2R 3S 25S 30 / 455 93.4 15:00 15S 15 / 459 96.7 1 x R(d) 18:00 2R 9S 1 x R(s) 13 / 543 97.6 21:00 1S 1 / 462 99.8 24:00 1St 1 / 355 99.7 % trains across 94.9 100 100 95.7 93.1 100 86.9 99.1 99.6 98.2 snapshots (per line) 96.7 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 692 878 1020 568 937 1484 798 466 1001 706 SCHEDULED Complete Trips 88 17 14 26 98 17 211 0 37 37 CANCELLED No Data – See Insight data Part Trips 20 32 0 0 124 12 10 8 6 6 when available CANCELLED % Complete 84.4 94.4 98.6 95.4 76.3 98.0 72.3 98.3 93.9 93.9

Notes: Jubilee line (06.00, 09.00 &12.00) all trains cancelled due to a signal systems failure between Stanmore and Kingsbury. Piccadilly line (09.00, 12.00, 15.00, 18.00) all trains cancelled due to a signal failure at Caledonian Road. Bakerloo line (09.00) all trains cancelled due to a defective train at Piccadilly Circus.

LCH for 24 hours Aggregate for this Week 15,180 Aggregate for this Period 836,106 15,180 previous to this report Weekly Target 314,209 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 05.21 Jubilee Stanmore Signal systems failure – part suspended 218 89,498 AP JNP 06.13 Piccadilly Caledonian Road Signal failure – severe delays 277 51,503 AP JNP 07.27 Bakerloo Piccadilly Circus Defective train – part suspended 33 5,594 AP BCV 06.34 Central Woodford Signal failure – part suspended 15 1,935 AP BCV 00.12 Central Holland Park Engineering train derailment -- 1,029 AP BCV

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 7

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: 12 PM Target 22: 21 Trains Per Hour Oxford Circus northbound - AM Target 22: 17 PM Target 22: 19 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Elephant & Castle (6) stalled at top landing, 19.16 – 21.17 Unplanned: - 22-persons trapped for 9-minutes. th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

TPH missed – defective train at Piccadilly Circus

07.27 – Piccadilly Circus – defective train - part suspension Owner – AP BCV Summary Northbound train 242 with no forward movement Impact Bakerloo Line suspended between Elephant & Castle and Paddington (NB) Indicative LCH 5,594 Stalled trains Train 223 stalled approaching Piccadilly Circus, berthed at Piccadilly Circus at 07.56 - No customer issues reported. Response DRM and TT en route 07.30 – T/Op going through checks, still unable to obtain forward movement. 07.32 – ERU and NIRT dispatched. 07.37 – Severe delays status for the line. 07.44 – Operator able to obtain movement from the rear cab. 07.45 – Piccadilly Circus station adv to provide water to customers on stalled train 223. NIRM also on site. Category 1 incident declared using ITG 24. 07.47 – Service suspended between Elephant and Castle and Paddington Northbound only. 07.53 – Cab to cab communications obtained between T/Op and NIRM. Preparing to propel the train from the rear cab. 07.55 – Train 242 now on the move to Stonebridge Park Depot. 08.16 – DRM on train acting as pilot. Recovery 07.55 – Severe delays to the whole line. 09.13 – Minor delays. 11.59 – Good service. Immediate No forward movement. Train propelled from the rear with DRM as ‘pilot’. Train departed empty to cause & Stonebridge Park depot for investigation. resolution Subsequent Train withdrawn to depot for further investigation. Actions

CENTRAL LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 27 Shepherds Bush eastbound - PM Target 30: 32 Trains Per Hour Leyton westbound - AM Target 30: 33 Leyton westbound - PM Target 27: 28 Waterloo eastbound – AM Target 21: 15 PM Target 20: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Holland Park (1) Door fault, SoT – 10.45 Planned: Queensway (1) ERoS 6th May 2015 Comments/Other business Issues: TPH missed – signal failure at Woodford TPH missed – Waterloo & City – no cause available

Compiled by Network Operations Manager, LUCC Tel: Page 2 of 7

06.34 – Woodford – signal failure – part suspended Owner – AP BCV Summary No indications on 7318 points Impact Central line part suspended between Woodford and Epping westbound Indicative LCH 1,935 Stalled trains Westbound 141 stalled approaching Woodford. Response TO and DRM on route ex Loughton. 06.44 – Category 1 incident declared. 06.48 – White route locking used to allow train 141 over the points and into Woodford. 06.56 – Indications restored. 07.06 – Category 1 incident withdrawn. Recovery 06.56 – Minor delays Woodford to Epping. 07.16 – Good service. Immediate No fault found - investigations continued. cause & resolution Subsequent Further investigations scheduled for after EoT. Actions

00.12 – Holland Park – engineering train derailed – part suspension Owner – AP BCV Summary Engineering train 570 reported as uncoupled, rearmost wagon confirmed as derailed. Impact Eastbound service suspended for last two customer trains. Indicative LCH 1,029 Stalled trains Eastbound Central line train 064 held outside Holland Park, train authorised into platform and detrained with 45 customers leaving the train. 00.13 – 00.35. No customer issues. Response 00.15 – Report from site and rear wagon has derailed. Emergency services have deployed to site alongside the ERU. 00.17 – TAC advised. 00.18 – NIRM en route, reports from site of possible injuries. 00.19 – Traction Current discharged Wood Lane to Notting Hill Gate eastbound. 00.22 – Category 1 incident declared. Central SM as silver. 00.24 – Fire Brigade called to attend. 00.30 – NIRM on site. 00.35 – Eastbound Central line train 064 confirmed as detrained. 00.36 – NIRM now silver. 00.45 – NIRM on track making first initial assessment. 00.49 – Two train staff reported as requiring treatment for minor injuries. 00.55 – RAIB contacted. 00.57 – Fire Brigade stood down. 00.58 – 2 sets of wheels of the rearmost unit are off track. 01.10 – RAIB co-ordinator advises no work to commence pending further advice. 01.23 – RAIB to deploy to site. 01.57 – RAIB ETA for 03.30 for arrival of RAIB inspectors. 02.00 – See commentary for Tuesday 21/04/15 for timeline from 02.00 Recovery Train service remained suspended eastbound to EOT. Immediate Derailment of rearmost wagon of Engineering Train 570. ERU, NIRT team and emergency cause & services called to site. 1 bogie was derailed. Minor injuries to three on board train staff members, resolution treated at Holland Park. RAIB attended site, then recovery work would commence. Subsequent See entry for Tuesday 21/04/15 for subsequent actions Actions

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 7

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: 12 Timetable in operation : WTT 13 Waterloo eastbound – AM Target 30: 23 PM Target 30: 30 Trains Per Hour Waterloo westbound – AM Target 30: 26 PM Target 30: 30 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use30 Unplanned: London Bridge (4) stalled top landing 05.40 – 07.15 Westminster (10) 05.40 – 12.35 Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

AM TPH: targets missed due to the signal system failure between Kingsbury and Stanmore.

05.21 – Neasden SCC – signal failure – part suspension Owner – AP JNP Summary Vehicle Control Centre 5 (VCC) failure within Neasden SCC. Impact Jubilee line suspended Stanmore to Wembley Park. Indicative LCH 2,085 + 87,498 = 89,498 Stalled trains None initially Response Signal Systems Delivery Manager (SSDM) investigating.

05.35 – Category 1 incident implemented, with Service Manager as Silver Control. 05.45 – Rebooted VCC, now awaiting confirmation of synchronisation. 05.53 – Press Office advised. 05.55 – System start-up of all three Central Processing Units (CPUs) carried out and working. Self diagnostics now being conducted and will take 20-minutes. 06.10 – All CPUs now up and running, re-assigning trains. 06.33 – SCS failing and points at Stanmore locked and unable to be moved. TO en route by road to Stanmore SER. 06.50 – VCC being taken off-line again, TO on site at Stanmore 07.25 – VCC coming back on-line – SRS required reboot bringing the line to a halt for a few minutes. Nine stalled trains between Kingsbury and Stanmore all non-communicating (NCT) due to system reboot. 09.06 – All nine NCT trains dealt with and service resumed north of Wembley Park. 09.16 – Category 1 incident withdrawn. Recovery 06.14 – Resumed to severe delays Stanmore to Wembley Park, good service the remainder. 06.44 – Service suspended again between Stanmore and Wembley Park, with minor delays on the rest of the line. 09.06 – Minor delays operating on the whole line. 09.42 – Minor delays between Wembley Park and Stanmore, good service on the rest of the line. 10.02 – Good service. Immediate VCC failure – rebooted. cause & resolution Subsequent Further attention to VCC after EoT. Actions Compiled by Network Operations Manager, LUCC Tel: Page 4 of 7

PICCADILLY LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 53 Leicester Square eastbound - AM Target 24: 12 PM Target 24: 23 Trains Per Hour Leicester Square westbound - AM Target 24: 14 PM Target 24: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Green Park (2) outer doors not open, 20.18 – 22.30 Covent Garden (3&4) ERoS November 2015 Planned: Green Park (9) ERoS July 2015 - Station exit only Comments/Other business Issues:

TPH target missed – signal failure

06.13 – Caledonian Road – signal failure – severe delays Owner – AP JNP Summary Signal A801 failing to clear between Kings Cross and Caledonian Road eastbound. Impact Severe delays on the Piccadilly line. Indicative LCH 51,503 Stalled trains None. Response Technical Officer and DRM on route. 06.24 – Signals known to have failed form issued to T/Ops. 06.50 – Minor delays operating eastbound between Acton Town and Cockfosters. 07.20 – GQ fuse changed and signal holding. 07.22 – Fuse expired and signal failed again. 07.58 – Further investigations ongoing, possible issue with ‘GR’ relay. 08.13 – Minor delays now operate between Acton Town and Cockfosters both directions. 08.15 – Replacement relay sourced at Ealing Common, ERU to transport to site, signal still failing. 08.39 – Severe delays operating between Acton Town and Cockfosters with a good service west of Acton Town. 08.57 – Replacement relay on site, TO in IMR and preparing to go track side. 09.18 – Relay changed and clear signals obtained. 09.28 – Fuse expired again. 10.10 – Senior signals manager on site working with technical staff. 10.21 – Initial investigations point to a cable fault. Emergency timetable being implemented. 10.50 – Signal now clearing on the ground. Recovery 10.26 – Severe delays on the whole line. 14.00 – Delay message downgraded to minor between Cockfosters and Heathrow. Remaining severe on the Rayners Lane/Uxbridge branch. 16.30 – Good service between Arnos Grove and Acton Town. Minor delays between Cockfosters and Arnos Grove, also between Acton Town and Heathrow. Severe delays between Acton Town and Rayners Lane. 17.20 – Good service Cockfosters to Acton Town, minor delays west thereof. 18.30 – Good service. Immediate Green LED for the signal and a further cable fault identified. Repair made and signals working cause & correctly. resolution Subsequent Technical Officer remained on site monitoring – with plans to further investigation after EoT. Actions

Compiled by Network Operations Manager, LUCC Tel: Page 5 of 7

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: Nil Timetable in operation : WTT 32 HAMMERSMITH LINE Great Portland Street outer rail - AM Target 13: 14 PM Target 12: 12 Trains Per Hour Great Portland Street inner rail - AM Target 13: 9 PM Target 13: 14 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: King’s Cross St Pancras (1, 2 & 3) ERoS July 2015 Planned: Moorgate (3) ERoS December 2015 Comments/Other business Issues:

TPH missed – signal failure (10 minutes) at Baker Street

DISTRICT LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 146 Westminster eastbound - AM Target 22: 21 PM Target 22: 23 Trains Per Hour Westminster westbound - AM Target 22: 25 PM Target 22: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

METROPOLITAN LINE No of passenger comments received by CSC: 5 Timetable in operation : WTT 336 Finchley Road southbound - AM Target 22: 18 PM Target 23: 22 Trains Per Hour Finchley Road northbound - AM Target 22: 21 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues: TPH missed – signal failure Harrow North Junction

10.28 – Uxbridge – fire alert – station closure Owner – AP SSL Summary Faulty fire control panel. Impact Station closed Indicative LCH 543 Stalled trains N/A Response Engineers dispatched to site 10.37 – Call made to Station Supervisor, LFB not required. Fault with fire control panel and unable to reset. 10.51 – DSM en route to Uxbridge. Recovery 11.06 – Station re-opened Immediate Faulty fire panel, engineers attended and reset system. cause & resolution Subsequent Local management action required. Actions

Compiled by Network Operations Manager, LUCC Tel: Page 6 of 7

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were 18 instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT

No significant events scheduled.

Compiled by Network Operations Manager, LUCC Tel: Page 7 of 7

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Tuesday, 21st April 2015

SENIOR OPERATING OFFICER’S SUMMARY Central line services were suspended at SoT between White City and Marble Arch whilst RAIB continued their investigation into Monday night’s derailment of engineers’ train 570. Elsewhere there was early disruption to the H&C line owing to a points failure at Plaistow which was resolved by 05.58. During the morning peak Bond Street station was closed for 83 minutes owing to a fire alert. Recovery of the derailment was completed allowing through services by 12.47, the resumption was however short-lived because of a PUT incident at Liverpool Street which saw a further service suspension for the line. There were no subsequent major wheel-stop events. 6 lines met their PWT target whilst 8 recorded 100% good service. 95.3% of scheduled trains were in operation at snapshot times across the day equating to 145 cancellations, the vast majority of these recorded on the Central line. (MRT)

B C V W&C J N P H&C C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 5 184 13 -- 3 13 13 18 36 15 8

Platform Wait Time (Trains in Target excess

10 12 7 7 8 10 18 29 - 21 17 % Platform Wait Time Headway proxy (%) 99.4 70.1 95.7 -- 98.9 96.4 97.8 97.7 97.9 98.3 98.2 Advertised good 100 21.6 97.4 100 100 100 100 92.2 100 100 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 9O 1S 1Rd 11 / 280 96.1 09:00 46O 2R 1St 2Rd 51 / 542 90.6 12:00 34O 1R 35 / 455 92.3 15:00 32C 32 / 459 93 18:00 14C 1St 15 / 543 97.2 21:00 1R 1 / 462 99.8 24:00 0 / 355 100 % trains across 100 67.9 99 100 99.7 99.8 100 99.1 99.1 100 snapshots (per line) 95.3 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 692 878 1020 -- 937 1484 798 466 1001 706 SCHEDULED Complete Trips 31 400 47 -- 27 62 22 21 36 24 *A trip is defined as a CANCELLED journey between Part Trips scheduled termination 0 70 8 -- 2 10 4 0 2 4 CANCELLED points in one direction. % Complete 95.5 46.5 94.6 -- 96.9 95.1 96.7 95.5 96.2 96

Notes: Central line (06.00, 09.00 & 12.00) – all cancellations attributed to the derailed engineer’s train at Holland Park. Central line (15.00, 18.00) – all cancellations attributed to the PUT incident at Liverpool Street.

LCH for 24 hours Aggregate for this Week 165,479 Aggregate for this Period 981,290 151,075 previous to this report Weekly Target 314,209 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner SoT Central Holland Park Derailment – part suspension. 502 141,686 APJNP 13.06 Central Liverpool Street Person under train – part suspension. 103 15.827 COO 08.32 Central Bond Street Fire alert – station closure. 83 5,679 APBCV 05.30 District Plaistow Point failure 29 828 APSSL

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 6

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: 23 PM Target 22: 22 Trains Per Hour Oxford Circus northbound - AM Target 22: 22 PM Target 22: 23 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th Planned: Elephant & Castle (3&4) ERoS 16 September 2015. Comments/Other business Issues:

VICTORIA LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 33 PM Target 34: 33 Trains Per Hour Oxford Circus northbound - AM Target 34: 34 PM Target 34: 34 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (3) ERoS July 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

CENTRAL LINE No of passenger comments received by CSC: 23 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 0 Shepherds Bush eastbound - PM Target 30: 25 Trains Per Hour Leyton westbound - AM Target 30: 9 Leyton westbound - PM Target 27: 22 Waterloo eastbound – AM Target 21: 20 PM Target 20: N/A Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Queensway (1) doors FTC 15.57 – 16.45 th Planned: Queensway (2) ERoS 6 May 2015 Comments/Other business Issues: Central TPH missed – derailment at Holland Park / PUT at Liverpool Street Waterloo & City – PM no data available

02.00 – Holland Park – Engineering train derailed – part suspension Owner – AP JNP Summary Continuation of derailment incident involving engineering train 570 at 00.12 (see previous review) Impact SoT - Service suspended between White City and Marble Arch. 08.04 – Wanstead closed due to the station staff being utilised to assist at Leytonstone. 08.11 – South Woodford closed. Indicative LCH 141,686 Stalled trains None Response 02.05 – Five shuttle services planned for SoT. North Acton – West Ruislip; White City – Ealing Broadway; Marble Arch – Hainault Hainault – Woodford; Leytonstone – Epping. 02.08 – RAIB confirmed as en route. ETA 03.30. 03.38 – First inspector on site. 04.17 – Full information package issued regarding service suspension at SoT. 04.47 – Stalled train 064 en route back to White City. 04.55 – Train 064 back at White City. 05.25 – RAIB now investigating with on site ERU. 06.10 – Inspection ongoing focusing on coupling between tamping unit and defective wagon. Compiled by Network Operations Manager, LUCC Tel: Page 2 of 6

06.50 – Rear unit now fully in the westbound platform. ERU and signals now to access track for further inspection before commencing re-railing of the derailed wagon. 07.26 – ERU estimates 2 hours to re-rail the derailed unit – one flat bed wagon. 09.03 – Revised estimated time to complete re-railment is now 11.00 10.22 – Derailed unit now re-railed. Inspections of the coupling commence, after which unit will be pushed back into the westbound platform, to be then coupled with the other unit following checks. 10.51 – Units now secured in platform. RAIB now to access track for further investigations 11.22 – RAIB have now finished their investigations. 11.50 – Incident train on the move (wrong direction move) back to White City. 12.23 – Incident train arrives at White City. 12.30 – Incident train berthed in the siding at White City. 01.30 – Incident train worked at 5mph from White City to Ruislip depot. Recovery 09.26 – Wanstead and South Woodford reopened. 12.47 – First passenger train departs White City on the eastbound. 12.55 – Services advertised as resumed with severe delays on the whole line Further recovery impeded by the PUT incident at Liverpool Street (see below) Immediate cause & resolution

Engineer train derailed – re-railed and withdrawn to White City siding pending overnight transfer to Ruislip depot. Subsequent Further incident review. Train transferred to Ruislip Depot after EoT. Actions

08.32 – Bond Street – fire alert – station closure Owner – AP BCV Summary Fire control panel activated. Subsequent report of smell of burning from the ceiling void of the ticket hall area. Impact Station closed. Indicative LCH 5,679 Stalled trains N/A Response Contractor dispatched. DSM attending 08.40 – Fire Brigade on site. 09.08 – ERU requested to Attend. Electrician and Laines for Drains technician also requested to attend. 09.45 – A battery (part of the ventilation system) found to be cause of smoke. Subsequently isolated. Recovery 09.55 – Station re-opened following clean up. Immediate Initial report identified that a battery in the UPS controlling shutter No.5 overheated, melted and cause & gave off smoke. Battery subsequently removed and UPS isolated pending further attention. resolution Subsequent Overnight investigation/repair by contractors Actions

13.06 – Liverpool Street – customer action – part suspension Owner – COO Summary Person under westbound train 054. Impact Central Line suspended between Holborn and Leytonstone. Indicative LCH 15,827 Stalled trains None. Response Traction current switched off, between Bethnal Green and Liverpool Street. All emergency services requested. ERU IRV dispatched on immediate grade response. NIRM (without transport) deployed. Cat 1 declared with Service Manager as silver. 13.09 – CCTV replay confirms the incident as deliberate and non-suspicious.

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 6

13.14 – Red-alert taxis arranged to convey line DRM and spare Train Operator to site. 13.24 – Casualty declared deceased. 13.30 – Casualty removed from under train. 13.32 – NIRM on site, and assumed silver control. 13.55 – Traction current switched on. 14.00 – Incident train departed. 14.02 – Track area clearance commenced. 14.12 – Site-clear. 14.20 – First eastbound train (303) departed Oxford Circus. 14.23 – All respondents stood down from Cat 1. 14.35 - First westbound train (014) departed Leytonstone. Waiting for sufficient trains to populate suspension area before advertising resumption to the public. Recovery 14.50 – Line now advertised as resumed with severe delays. 17.30 – Delay message downgraded to minor. 19.55 – Good service. Immediate Deliberate Customer act and confirmed as a non-suspicious act. cause & resolution Subsequent None. Actions

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 13 Waterloo eastbound – AM Target 30: 30 PM Target 30: 30 Trains Per Hour Waterloo westbound – AM Target 30: 30 PM Target 30: 30 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Canada Water (1) stuck in shaft, 11.14 - 18.20 Unplanned: - one customer trapped for 14-minutes Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

NORTHERN LINE No of passenger comments received by CSC: 5 Timetable in operation : WTT 55 Euston (CHX) southbound - AM Target 24: 24 Euston (CHX) northbound - PM Target 24: 24 Trains Per Hour Elephant & Castle northbound - AM Target 26: 26 Euston (Bank) northbound – PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015. Comments/Other business Issues: Platform 1 at High Barnet was unavailable for use from 12.45 due to foul water flooding from an overflowing drain. Contractors attended and resolved the problem with the platform cleaned and returned to service by 14.38. – Platform 1 provides the only step free access at the station

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 6

PICCADILLY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 53 Leicester Square eastbound - AM Target 24: 25 PM Target 24: 21 Trains Per Hour Leicester Square westbound - AM Target 24: 24 PM Target 24: 25 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Green Park (2) stopped short of landing, 14.45 – 17.50 Covent Garden (3&4) ERoS November 2015 Planned: Green Park (9) ERoS July 2015 - Station exit only Comments/Other business Issues:

PM TPH missed – no data available

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: 2 Timetable in operation : WTT 32 HAMMERSMITH LINE Great Portland Street outer rail - AM Target 13: 14 PM Target 12: 12 Trains Per Hour Great Portland Street inner rail - AM Target 13: 12 PM Target 13: 13 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Paddington Sub (3) stopped in service 16.25 – 16.34 King’s Cross St Pancras (1, 2 & 3) ERoS July 2015 Planned: Moorgate (3) ERoS December 2015 Comments/Other business Issues: 05.30 – Plaistow – point failure – part suspension See District line commentary for details. Hammersmith & City line suspended. First eastbound District line train 4 minutes late.

DISTRICT LINE No of passenger comments received by CSC: 3 Timetable in operation : WTT 146 Westminster eastbound - AM Target 22: 20 PM Target 22: 23 Trains Per Hour Westminster westbound - AM Target 22: 24 PM Target 22: 23 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Earl’s Court (4) defective 13.15 – 14.40 Planned: Comments/Other business Issues:

TPH missed – point failure at Plaistow.

05.30 – Plaistow – point failure – part suspension Owner – AP SSL Summary No.6 points fail to normalise following frame-test. Impact Hammersmith & City line suspended eastbound. First District line train held for four minutes. Indicative LCH 828 Stalled trains N/A Response 05.30 – Technical Officer en route ex Barking. 05.35 – Technical Officer on site. Westbound District service unaffected, Hammersmith & City suspended east of Moorgate. 05.54 – First eastbound District line train held at West Ham. 05.57 – No.6 Points returned to normal. 05.58 – Relay replaced and normal signalling confirmed. First eastbound District line train (EB 032) delayed four minutes. Recovery 05.59 – Hammersmith & City line resumes to Barking, severe delay status. 06.42 – Minor delay status for the Hammersmith & City line. 07.10 – Hammersmith & City line good service. Immediate 6 points failed on frame test. Technical Officer found and replaced a defective relay. Normal cause & signalling confirmed after testing. resolution Subsequent Further attention scheduled for after EoT. Actions Compiled by Network Operations Manager, LUCC Tel: Page 5 of 6

METROPOLITAN LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 336 Finchley Road southbound - AM Target 22: 23 PM Target 23: 23 Trains Per Hour Finchley Road northbound - AM Target 22: 22 PM Target 22: 23 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Baker Street (2) missing teeth, 18.57 – 19.51 Planned: Comments/Other business Issues:

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were 22 instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day

TODAY’S SIGNIFICANT EXTERNAL EVENTS

No significant events

Compiled by Network Operations Manager, LUCC Tel: Page 6 of 6

Transport for London London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW ADDENDUM Tuesday, 21th April, 2015

TRIPS OPERATED

TOTAL SCHEDULED 692 878 1020 568 937 1484 798 466 1001 706 Complete Trips 88 17 14 26 98 17 211 0 37 37 CANCELLED Part Trips 20 32 0 0 124 12 10 8 6 6 CANCELLED % Complete 84.4 94.4 98.6 95.4 76.3 98.0 72.3 98.3 93.9 93.9

Compiled by the Network Operations Manager, LUCC Palestra. Tel: 020 7918 7300 (Auto 47300) E-Mail [email protected]. Page 1 of 1

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Wednesday, 22nd April, 2015

SENIOR OPERATING OFFICER’S SUMMARY

A clean start to traffic however from approximately 06.30 the westbound starting signals at Earl’s Court failed to clear as a result of a signal lever in the mid position resulting in delays to the District line and a temporary suspension to outer rail Circle line services. The rest of the AM peak was free from major disruption. At 10.01 a fire alert at Piccadilly Circus suspended Bakerloo line services whilst the Fire Brigade and other responders attended; the suspension area was extended when points being used to reverse the service at Paddington failed. Services resumed at 11.45 with a good service seen at 14.45. The rest of the traffic day was free from other wheel stop incidents. 5 lines met their PWT target whilst 8 recorded 100% good service. 99% of scheduled trains were in operation at snapshot times across the day which equated to 30 cancelations. (MRT)

B C V W&C J N P H&C C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 92 15 2 4 2 12 22 28 107 43 8

Platform Wait Time (Trains in Target excess Totals 10 12 7 7 8 10 18 29 - 21 17 % Platform Wait Time Headway proxy (%) 83.6 96.5 99.3 99.2 99.4 97.5 95.8 94.3 92.6 93.3 98.7 Advertised good 100 100 100 100 100 100 96.5 100 95.2 96.1 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Network Network Service) 06:00 0 / 280 100 09:00 3R 2S 2S 7 / 542 98.7 12:00 7T 7 / 455 98.5 15:00 3T 2R 1St 6 / 459 98.7 18:00 1R 3R 2St 6 / 543 98.9 21:00 1R 2St 3 / 462 99.6 24:00 1St 1 / 355 99.7 % trains across 94.4 99.1 100 100 100 100 98.9 95.9 99.6 100 snapshots (per line) 30 / 3096 99% Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 692 878 1020 568 937 1484 798 466 1001 706 SCHEDULED Complete Trips 113 12 11 6 1 7 11 8 10 4 *A trip is defined as a CANCELLED journey between Part Trips scheduled termination 20 8 0 0 2 24 4 4 12 4 CANCELLED points in one direction. % Complete 80.8 97.7 98.9 98.9 99.7 97.9 98.1 97.4 97.8 98.9

Notes: Bakerloo line 12.00 / 15.00 – all cancellations attributed to fire alert at Piccadilly Circus. Piccadilly line 18.00 – all cancellations in consequence of defective train at Barons Court.

LCH for 24 hours Aggregate for this Week 306,863 Aggregate for this Period 1,127,707 59,221 previous to this report Weekly Target 314,209 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 10.01 Bakerloo Piccadilly Circus Fire alert – part suspended 105 3,365 AP BCV 06.34 District Earl’s Court Signal failure – minor delays 23 3,231 AP SSL

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 5

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: 20 PM Target 22: 23 Trains Per Hour Oxford Circus northbound - AM Target 22: 19 PM Target 22: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

AM TPH missed – defective train at Lambeth North

10.01 – Piccadilly Circus – fire alert – part suspended Owner – AP BCV Summary Confirmed fire on No.7 points north of Piccadilly Circus northbound. Impact Bakerloo line part suspended between Paddington and Elephant and Castle. Station remains open to the Piccadilly line. Indicative LCH 3,365 Stalled trains Nil Response LFB, NIRT, DRM, ERU dispatched to site.

10.02 – DSM confirms flames emanating from No.7B points north of Piccadilly Circus station. 10.05 – Category 1 incident declared using ITG24. 10.12 – NIRT and LFB on site, in the process of gaining track access. 10.16 – Confirmed fire on No.7B points, LFB working to extinguish. 10.20 – Debris removed from under a sleeper which caught fire, second extinguisher used to cool. 10.25 – Technical officer on site. 10.27 – Points at Paddington now failed, service suspension extended between Queens Park and Elephant and Castle. TO on route from Baker Street and Queens Park. 10.30 – ERU on site. 10.37 – Further smouldering confirmed on the track, LFB still dealing. 10.50 – Piece of sleeper being cut away to allow improved access and deal with smouldering. 11.00 – Two TO and DSIM on site at Paddington investigating cause of point’s failure. 11.03 – Temperature levels on the sleeper dropping after use of eight fire extinguishers. 11.15 – LFB and staff clear of the track and handed back to service control. LFB to remain on site and monitor for a few trains. 11.27 – Traction current recharged, train 235 on the move northbound. 11.45 – Service resumes to all destinations. 12.05 – Category 1 incident withdrawn. Recovery 11.45 – Severe delays operating on the entire line. 13.11 – Severe delays north of Queens Park, minor delays on the rest of the line. 14.00 – Good service south of Stonebridge Park, severe delays north thereof. 14.45 – Good service advertised. Immediate Build up of litter under No.7B points causing the sleeper to ignite. Debris removed and area cause & checked, litter pick arranged for engineering hours. No.7 points at Paddington failing to reverse to resolution be investigated during engineering hours. Subsequent Further investigation scheduled for after EoT. Actions

CENTRAL LINE No of passenger comments received by CSC: 5 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 25 Shepherds Bush eastbound - PM Target 30: 30 Trains Per Hour Leyton westbound - AM Target 30: 32 Leyton westbound - PM Target 27: 27 Waterloo eastbound – AM Target 21: 19 PM Target 20: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th Planned: Queensway (2) ERoS 6 May 2015

Compiled by Network Operations Manager, LUCC Tel: Page 2 of 5

Comments/Other business Issues:

Central AM TPH missed – No Ok stock & defective train at North Acton

VICTORIA LINE No of passenger comments received by CSC: 3 Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 34 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 34 PM Target 34: 34 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (3) ERoS July 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

Victoria station was closed to Victoria line trains only from 08.43 until 08.50 due to overcrowding on the District line platforms.

Operations Unit JNP

NORTHERN LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 55 Euston (CHX) southbound - AM Target 24: 24 Euston (CHX) northbound - PM Target 24: 24 Trains Per Hour Elephant & Castle northbound - AM Target 26: 26 Euston (Bank) northbound – PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Tufnell Park (2) door fault, 07.10 – 07.55 Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015 Comments/Other business Issues:

PICCADILLY LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 53 Leicester Square eastbound - AM Target 24: 25 PM Target 24: 23 Trains Per Hour Leicester Square westbound - AM Target 24: 25 PM Target 24: 25 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Green Park (4) defective 21.25 – EoT Covent Garden (3&4) ERoS November 2015 Planned: Green Park (9) ERoS July 2015 - Station exit only Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 5

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: 2 Timetable in operation : WTT 32 HAMMERSMITH LINE Great Portland Street outer rail - AM Target 13: 12 PM Target 13: 12 Trains Per Hour Great Portland Street inner rail - AM Target 13: 13 PM Target 13: 13 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: King’s Cross St Pancras (1, 2 & 3) ERoS July 2015 Planned: Moorgate (3) ERoS December 2015 Comments/Other business Issues:

06.34 – Earl’s Court – signal failure – part suspension -- see District line item below

DISTRICT LINE No of passenger comments received by CSC: 6 Timetable in operation : WTT 146 Westminster eastbound - AM Target 22: 25 PM Target 22: 22 Trains Per Hour Westminster westbound - AM Target 22: 16 PM Target 22: 18 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

AM target missed – signal failure at Earl’s Court

06.34 – Earl’s Court – signal failure – part suspension Owner – AP SSL Summary Signals EC28 and EC34 failed to clear on the westbound. Impact Minor delays on the District line. Outer Rail Circle line suspended between Aldgate and Edgware Road. Indicative LCH 3,231 Stalled trains Nil Response TO on site in IMR. 06.44 – No.32 lever found stuck in the ‘mid’ position - TO assisted over. Clear signals obtained. Recovery 07.00 – Severe delays on the Circle line. 07.05 – Minor delays on the District line west of Earl’s Court, good service on the rest of the line. 07.20 – Minor delays on the Circle. 07.32 – District line good service. 07.35 – Circle line good service. Immediate No.32 Lever stuck in the frame in the IMR. Assisted over by Technical Officer. cause & resolution Subsequent Further technical attention undertaken. Actions

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 5

METROPOLITAN LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 336 Finchley Road southbound - AM Target 22: 21 PM Target 23: 24 Trains Per Hour Finchley Road northbound - AM Target 22: 24 PM Target 22: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were 22 instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day.

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT Exhibition London ExCel 11.00 20.00 10,000 Canning Town Marathon over the day Exhibition Event Disney on Ice Wembley Arena 19.00 22.30 Up to All Wembley’s

13,000

Compiled by Network Operations Manager, LUCC Tel: Page 5 of 5

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Thursday, 23rd April, 2015

SENIOR OPERATING OFFICER’S SUMMARY The Epping branch of the Central line was disrupted at SoT by an LSP at Loughton which affected first trains in the area. Good service by 05.50. The District & Circle lines were delayed when HF signal track circuit failed at Tower Hill. The problem self cleared however a relay was identified and changed. Tufnell Park station was closed on two occasions during the day; first ay 07.25 when a local power failure occurred and second at 18.15 when both lifts stalled requiring staff to power wind. 7 lines met their PWT target whilst 6 recorded 100% good service. 99.3% of scheduled trains were in service at snapshot times equating to 21 cancellations. (MRT)

B C V W&C J N P H&C C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 7 12 1 5 3 5 16 39 122 30 12

Platform Wait Time (Trains in Target excess

10 12 7 7 8 10 18 29 - 21 17 % Platform Wait Time Headway proxy (%) 99.5 97.5 100 98.5 98.9 99 97.1 94 92.7 95.3 96 Advertised good 100 98.3 100 100 100 100 100 88.7 69.3 94.8 88.7 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 1R 1 / 260 99.6 09:00 1R 1R 1S 1R(d) 4 / 542 99.3 12:00 2St 2 / 455 99.6 15:00 3St 5St 8 / 459 98.3 18:00 1R 1St 1St 3 / 543 99.5 21:00 1St 1S 2 / 462 99.6 24:00 1St 1 / 355 99.7 % trains across 99.4 99.8 100 100 99.4 99.8 98.9 95.9 99.8 99.6 snapshots (per line) 21 / 3096 99.3 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 692 878 1020 -- 937 1484 794 466 1001 706 SCHEDULED Complete Trips 4 1 6 -- 5 0 4 18 4 12 *A trip is defined as a CANCELLED journey between Part Trips scheduled termination 2 38 0 -- 2 6 10 2 8 0 CANCELLED points in one direction. % Complete 99.1 95.6 99.4 -- 99.3 99.6 98.2 95.7 98.8 98.3

Notes: Piccadilly line 15:00 – All cancellations attributed to the SPAD at Northfields Depot. C & H 15:00 – 4 X Cancellations attributed to non availability of staff and 1 x SPAD at Farringdon.

LCH for 24 hours Aggregate for this Week 488,952 Aggregate for this Period 1,303,202 43,426 previous to this report Weekly Target 314,209 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 07.19 District Tower Hill Signal failure – part suspension 10 12,258 AP SSL 07.25 Northern Tufnell Park Local Power failure – station closure 93 755 POW 18.15 Northern Tufnell Park Defective lifts – station closure 40 165 AP JNP 04.35 Central Loughton LSP – Part suspension 40 60 AP BCV

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 6

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: 22 PM Target 22: 22 Trains Per Hour Oxford Circus northbound - AM Target 22: 23 PM Target 22: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

CENTRAL LINE No of passenger comments received by CSC: 4 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 20 Shepherds Bush eastbound - PM Target 30: 29 Trains Per Hour Leyton westbound - AM Target 30: 34 Leyton westbound - PM Target 27: 27 Waterloo eastbound – AM Target 21: 21 PM Target 20: 20 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th Planned: Queensway (2) ERoS 6 May 2015 Comments/Other business Issues:

AM TPH missed – point failure at White City

04.35 – Loughton – LSP – part suspension Owner – AP BCV Summary Overrun of engineering work at Loughton. Impact Central line train service suspended Loughton – Epping. Indicative LCH 60 Stalled trains Nil Response 04.35 – Late surrender protection called, Ultrasonic testing was undertaken overnight and work not complete in time for SOT. 04.55 – Central line advertised as suspended Loughton – Epping. 05.05 – Work at site complete, all staff to leave the track. 05.15 – Clearance passed for train service to operate. Recovery 05.20 – Severe delays Loughton – Epping. 05.50 – Good service. Immediate Ultrasonics restressing work not complete at SOT. Works completed and site handed back at cause & 05.15 resolution Subsequent Actions

VICTORIA LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 34 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 34 PM Target 34: 34 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (3) ERoS July 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 2 of 6

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 13 Waterloo eastbound – AM Target 30: 30 PM Target 30: 30 Trains Per Hour Waterloo westbound – AM Target 30: 30 PM Target 30: 30 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Canada Water (7), step striking cones, SoT – CoT (Day 5) Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

NORTHERN LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 55 Euston (CHX) southbound - AM Target 24: 24 Euston (CHX) northbound - PM Target 24: 24 Trains Per Hour Elephant & Castle northbound - AM Target 26: 26 Euston (Bank) northbound – PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Tufnell Park(1&2) defective 18.15 – 18.55 Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015. Comments/Other business Issues:

20:21 – Colindale station closed due to a customer assault Met Police attended. Station re-opened at 20:25hrs.

07.25 – Tufnell Park – local power failure – station closed Owner – POW Summary A local power failure resulted in loss of 50% lighting and lift number 2 becoming stalled in shaft with two customers on board. Impact Station closed Indicative LCH 755 Stalled trains Nil Response ERU, lift and electrical engineers dispatched. 07.28 – Customers released following a power-wind operation by station staff. 07.43 – Lift engineers on site. 07.57 – DSM on site. 08.04 – Initial estimated fix time by UKPN was given as 15.00. Request subsequently made to UKPN for the supply of a temporary generator. 08.23 – Temporary lighting requested to be supplied by ERU to facilitate the possibility of opening the station for exit only for customers willing to climb the stairs. 08.29 - Estimated time of fix revised to 11.30 09.17 – Temporary lights installed on station by ERU. Now sourcing additional staff to assist with the implementation of opening station to exit only. 09.29 – Estimated time of fix revised to 10.30. Recovery 09.58 – Station fully reopened with lights and lifts in operation. However, CCTV on platform lost, and platform subsequently staffed. Immediate Local issue with a link box linked to the 11KV supply to the substation. Attended to by UKPN. cause & resolution Subsequent Actions

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 6

18.15 – Tufnell Park – defective lifts – station closed Owner – AP JNP Summary Lifts No1 & 2 became defective with lift No1 stalled in shaft (9 customers). Power wound and customers released after 5 minutes with no complaints or issues. Impact Station closed. Indicative LCH 165 Stalled trains Nil. Response Engineers already on site due to the earlier local power failure. DSM on site. Recovery 18.55 – Station re-opened. Immediate Lifts No1 & 2 became defective with lift No1 stalled in shaft (9 customers) power wound and cause & released after 5 minutes with no complaints or issues. Root cause remains under investigation. resolution Subsequent Overnight investigation to be undertaken. Actions

PICCADILLY LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 53 Leicester Square eastbound - AM Target 24: 26 PM Target 24: 22 Trains Per Hour Leicester Square westbound - AM Target 24: 24 PM Target 24: 23 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (3&4) ERoS November 2015 Planned: Green Park (9) ERoS July 2015 - Station exit only Comments/Other business Issues:

PM target missed – SPAD incident

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: 5 Timetable in operation : WTT 32 HAMMERSMITH LINE Great Portland Street outer rail - AM Target 13: 13 PM Target 13: 13 Trains Per Hour Great Portland Street inner rail - AM Target 13: 10 PM Target 13: 13 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: King’s Cross St Pancras (1, 2 & 3) ERoS July 2015 Planned: Moorgate (3) ERoS December 2015 Comments/Other business Issues:

AM TPH missed – signal failure Tower Hill

DISTRICT LINE No of passenger comments received by CSC: 5 Timetable in operation : WTT 146 Westminster eastbound - AM Target 22: 22 PM Target 22: 26 Trains Per Hour Westminster westbound - AM Target 22: 20 PM Target 22: 23 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Earl’s Court (3), doors failing to open, 12.05 – 16.05 Planned: Comments/Other business Issues:

AM TPH missed – signal failure Tower Hill

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 6

07.19 – Tower Hill – signal failure – part suspended Owner – AP SSL Summary Signal track circuit ‘HF’ on the eastbound failing causing signal OB27 to fail to clear. Impact Inner rail Circle line suspended. Minor delays between Earl’s Court and Tower Hill eastbound. Indicative LCH 12,258 Stalled trains W043 between Tower Hill and Aldgate East until 07.36 Response Technical Officer (TO) and NIRT dispatched. DRM already on site. 07.26 – Track picked up of its own accord following passage of train E231. 07.30 – TO on site. A defective relay was subsequently replaced, whilst investigations continue. Recovery 07.57 – Inner rail Circle line resumed to severe delays 08.30 – Good service on the District line. 08.51 – Minor delays on the inner rail Circle. 09.22 – Good service on the Circle line. Immediate ‘HFT1R’ relay found defective and replaced. cause & resolution Subsequent Further monitoring. Actions

METROPOLITAN LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 336 Finchley Road southbound - AM Target 22: 23 PM Target 23: 22 Trains Per Hour Finchley Road northbound - AM Target 22: 21 PM Target 22: 23 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were 19 instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT Exhibition London ExCel 10.00 20.00 15,000 Canning Town Marathon over the day Exhibition Event Disney on Ice Wembley Arena 19.00 22.30 Up to Wembley Park, Wembley 13,000 Central (or) Chiltern

Railways to Wembley Stadium

Compiled by Network Operations Manager, LUCC Tel: Page 6 of 6

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Friday, 24th April, 2015

SENIOR OPERATING OFFICER’S SUMMARY

Services started without incident with all lines advertising a good service well into the afternoon. Two customer incidents then caused disruption on the Edgware branch of the Northern line; a child walking on the track from Brent Cross towards Golders Green was recovered by station staff and a customer at Edgware, who was apparently attempting suicide, was restrained by the staff on site. A customer having a fit on board a train at Mansion House resulted in a brief period of minor delays on the Circle and District lines. (DAP)

B C V W&C J N P H&C C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 10 4 1 4 7 12 11 No Data 29 12 14

Platform Wait Time (Trains in Target excess

10 12 7 7 8 10 18 29 - 21 17 % Platform Wait Time Headway proxy (%) 98.4 98.6 100 99.1 98.7 96.5 98.1 97.3 96.7 98.5 98.4 Advertised good 100 100 100 100 100 97.0 100 100 93.9 97.8 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 1St 1 / 280 99.6 09:00 2R 2 / 542 99.6 12:00 1R 1R 1St 3 / 455 99.3 15:00 2R 3St 5 / 459 98.9 18:00 1R 1R 2 / 543 99.6 21:00 0 / 462 100 24:00 1C 1 / 355 99.7 % trains across 96.6 100 99.5 100 99.7 100 99.8 97.7 100 100 snapshots (per line) 99.6 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL

SCHEDULED Complete Trips *A trip is defined as a CANCELLED journey between Part Trips scheduled termination

CANCELLED points in one direction. % Complete

Notes: All trip cancellation data withdrawn as corrupt.

LCH for 24 hours Aggregate for this Week 531,445 Aggregate for this Period 1,345,594 45,524 previous to this report Weekly Target 314,209 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 15.40 Northern Brent Cross Trespasser 27 5,273 COO

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 4

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 39 No Oxford Circus southbound - AM Target 22: Data PM Target 22: 22 Trains Per Hour No Oxford Circus northbound - AM Target 22: Data PM Target 22: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

CENTRAL LINE No of passenger comments received by CSC: 3 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 No Shepherds Bush eastbound - AM Target 27: Data Shepherds Bush eastbound - PM Target 30: 30 No Trains Per Hour Leyton westbound - AM Target 30: Data Leyton westbound - PM Target 27: 27 No Waterloo eastbound – AM Target 21: Data PM Target 22: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th Planned: Queensway (2) ERoS 6 May 2015 Comments/Other business Issues:

VICTORIA LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 34 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 34 PM Target 34: 34 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (01) door failing to open, 08.50 – 13.51 Brixton (3) ERoS July 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 2 of 4

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 13 Waterloo eastbound – AM Target 30: 30 PM Target 30: 30 Trains Per Hour Waterloo westbound – AM Target 30: 30 PM Target 30: 30 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: London Bridge (14) misaligned step, SoT – 13.30 Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

NORTHERN LINE No of passenger comments received by CSC: 3 Timetable in operation : WTT 55 Euston (CHX) southbound - AM Target 24: 24 Euston (CHX) northbound - PM Target 24: 24 Trains Per Hour Elephant & Castle northbound - AM Target 26: 26 Euston (Bank) northbound – PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Chalk Farm (1) door defect, 18.00 – 20.20 Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015. Comments/Other business Issues: 16.46 – A 17 minute delay was incurred by southbound trains at Golders Green whilst an agitated passenger was prevented from accessing the track by staff and customers. LCH = 2,952.

15.40 – Brent Cross – trespasser on the track – part suspension Owner – COO Summary Northbound Northern line train 051 was delayed arriving at Brent Cross due to a trespasser on the track between Brent Cross and Golders Green. Impact Northern line suspended Camden Town to Edgware. Indicative LCH 5,273 Stalled trains Northbound train 051 was stalled on the approach to Brent Cross from 15.40 until 16.05 Northbound train 052 was stalled on the approach to Golders Green from 15.40 until 16.07 Response BTP, LAS, NIRM, DSM and DRM sent to site. 15.43 – Traction current switched off Golders Green to Hendon Central both. 15.45 – Station supervisor requested to go track side in pursuit of trespasser. 15.51 – Cat 1 incident declared. 15.57 – Supervisor now with the trespasser and proceeding to Golders Green. 16.00 – Supervisor and trespasser now on the platform at Golders Green. 16.02 – Traction current switched on. 16.07 – Cat 1 withdrawn. Recovery 16.05 – Service restored with minor delays between Camden Town and Edgware. Immediate A young male (8 years old) was trespassing on the track between Brent Cross and Edgware. They cause & were removed from the track by the Brent Cross station supervisor and taken to Golders Green. resolution There were no reported injuries or damage. Subsequent Person spoken to by the BTP. Actions

PICCADILLY LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 53 No Leicester Square eastbound - AM Target 24: Data PM Target 24: 25 Trains Per Hour No Leicester Square westbound - AM Target 24: Data PM Target 24: 25 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 4

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: Nil Timetable in operation : WTT 32 HAMMERSMITH LINE No Great Portland Street outer rail - AM Target 13: Data PM Target 13: 12 Trains Per Hour No Great Portland Street inner rail - AM Target 13: Data PM Target 13: 12 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: King’s Cross (17) defective, 09.15 – 10.30 King’s Cross St Pancras (1, 2 & 3) ERoS July 2015 Planned: Moorgate (3) ERoS December 2015 Comments/Other business Issues:

DISTRICT LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 146 No Westminster eastbound - AM Target 22: Data PM Target 22: 24 Trains Per Hour No Westminster westbound - AM Target 22: Data PM Target 22: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

METROPOLITAN LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 336 No Finchley Road southbound - AM Target 22: Data PM Target 23: 23 Trains Per Hour No Finchley Road northbound - AM Target 22: Data PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were 15 instances of ambulances requested to attend LU premises Of these, 1 resulted in ORR notification.

There were no weather warnings issued during the traffic day

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT London 15,000 Exhibition Marathon ExCel 10.00 20.00 Canning Town over the day Exhibition Wembley Park, Wembley Up to Event Disney on Ice Wembley Arena 19.00 22.30 Central, Wembley Stadium 13,000 (Chiltern)

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 4

Transport for London

London Underground Control Cen tre

DAILY OPERATIONAL PERFORMANCE REVIEW Saturday, 25th April 2015

SENIOR OPERATING OFFICER’S SUMMARY

The only significant incident of the day came at 22.07 when a customer fell on the track at Colliers Wood. Services resumed after the unconscious casualty was removed from the track by LFB. Nine lines advertised a good service for the whole day with all lines beating their proxy targets. (DAP)

B C V W&C J N P C&H C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 4 5 1 4 7 7 15 26 60 10 8

Platform Wait Time (Trains in Target excess

10 12 7 7 8 10 18 29 - 21 17 % Platform Wait Time Headway proxy (%) 99.5 98.9 99.8 100 98.1 98.7 97.8 96.5 95 99.3 99 Advertised good 100 100 100 100 100 96.1 100 100 97.0 100 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 1St 1 / 261 99.6 09:00 2R 1St 3 / 425 99.3 12:00 1St 1 / 438 99.8 15:00 1St 1R 1St 3 / 444 99.3 18:00 1R3St 4St 1St 9 / 443 98 21:00 2St 2St 2St 6 / 433 98.6 24:00 1St 1St 2 / 349 99.4 % trains across 100 99.3 100 100 97.8 100 98.2 96.3 100 100 snapshots (per line) 99.1 Attribution Key: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 648 642 940 364 863 1444 758 466 1039 604 SCHEDULED Complete Trips *A trip is defined as a 0 4 2 2 28 0 15 23 0 0 CANCELLED journey between scheduled termination Part Trips 2 2 2 0 6 20 4 6 0 0 points in one direction. CANCELLED % Complete 99.7 99.1 99.6 99.5 96.1 98.6 97.5 93.8 100 100

Notes: Piccadilly line 18.00 – 3x cancellations attributed to a SPAD incident at Arnos Grove.

LCH for 24 hours Aggregate for this Week No Data Aggregate for this Period No Data No Data previous to this report Weekly Target 314,209 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 22.07 Northern Colliers Wood Fall on Track 24 1,449 COO

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 5

Operations Unit BCV

CENTRAL LINE No of passenger comments received by CSC: Nil Timetable in operation : TTN 51/14

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Lancaster Gate (1) stalled, 12.39 – 14.05 Unplanned: Lancaster Gate (2) stalled, 12.39 – 13.40 - 10- persons stuck for 5-minutes th Planned: Queensway (2) ERoS 6 May 2015 Comments/Other business Issues:

No service between White City and Ealing Broadway / West Ruislip all weekend.

VICTORIA LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 37 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (1) defect door at upper level, 09.20 – 10.24 Brixton (2) slow handrail SoT - EoT (Day 2) Brixton (3) ERoS July 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 2 of 5

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 13 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

West Ham (Lift No.3) – NR asset to C2C platforms, unavailable for service 23.12 – 23.33

NORTHERN LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 55 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Golders Green (2), soiled, 20.20 – 21.43 Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015. Comments/Other business Issues:

22.07 – Colliers Wood – person on track – part suspended Owner – COO Summary Report received of a person lying in the track pit towards the front of the southbound platform. Impact Service part suspended between Kennington and Morden. Indicative LCH 1,449 Stalled trains Nil. Trains held in platforms back as far as Oval. Response Traction current discharged between Balham and Morden on the southbound road. All emergency services dispatched to site as a precaution. NIRT dispatched on immediate grade response. 22.22 – Staff on site report unconscious male, bleeding from the nose, lying in the pit. Staff unable to lift the person clear due to his size. 22.23 – Cat 1 declared with Service Manager as silver control 22.27 – NIRT on site 22.29 – Casualty recovered to platform by emergency services. 22.34 – Traction current recharged. 22.42 – All respondents stood down from Cat 1. Recovery 22.36 – Line resumed with minor delays. 23.00 – Good service restored. Immediate CCTV replay quickly ascertained the incident as accidental/non-suspicious. cause & The casualty was observed alighting from the leading car of train 023 in a seemingly inebriated resolution state, before staggering along the platform and falling onto the track behind the train as it departed. At no time was the casualty struck by the moving train. Subsequent Actions

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 5

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: Nil Timetable in operation : WTT 32 HAMMERSMITH LINE Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Kings Cross (5), failed in shaft 21.28 - EoT Unplanned: - 16 passengers trapped for 7 minutes King’s Cross St Pancras (1, 2 & 3) ERoS July 2015 Planned: Moorgate (3) ERoS December 2015 Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 5

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were 12 instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT Anzac Day Up to Hyde Park Corner, Knights Event Dawn Hyde Park (Wellington Arch) 05.00 06.00 3,000 Bridge Ceremony London 25,000 Exhibition Marathon ExCel 09.00 17.00 Canning Town over the day Exhibition Charing Cross, Feast of St. 6,000 Event Trafalgar Square 12.00 18.00 Embankment, Leicester George at any time Square London Bridge, take Ground Southern to South Football Millwall v Derby The Den 15.00 16.45 Capacity N/A Bermondsey or New Cross 20,000 Gate Ground Fulham v Football Craven Cottage 15.00 16.45 Capacity Putney Bridge N/A Middlesbrough 24,000 Ground QPR v West Shepherds Bush Market, Football Loftus Road Stadium 15.00 16.45 Capacity N/A Ham White City, Wood Lane 19,000 Ground Crystal Palace Victoria, take Southern to Football Selhurst Park 15.00 16.45 Capacity N/A v Hull Selhurst 26,000 11.00, Wembley Park, Wembley 15.00 Up to 13,000 Central (or) Chiltern Event Disney on Ice Wembley Arena & per show Railways to Wembley 19.00 Stadium

Compiled by Network Operations Manager, LUCC Tel: Page 5 of 5

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Sunday, 26th April 2015

SENIOR OPERATING OFFICER’S SUMMARY

A busy day in the capital with large crowds gathering for the London marathon. There were no prolonged incidents, however, during the course of the day minor delays were advertised on the Bakerloo, Circle, Hammersmith & City and Piccadilly lines. (DAP)

B C V W&C J N P C&H C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 3 6 1 11 14 18 45 80 35 9

Platform Wait Time (Trains in Target excess

10 12 7 - 8 10 18 29 - 21 17 % Platform Wait Time Headway proxy (%) 99.8 99.2 99.9 96.6 97.2 95.9 92.7 93.4 94.6 99.1 Advertised good 98.1 100 100 N/A 100 100 96.6 90.8 94.7 100 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 09:00 2St 2 / 384 99.5 12:00 1St 1R(d) 2 / 421 99.5 15:00 1St 1St 1St 3 / 421 99.3 18:00 1St 1St2O 1R2O 1C5O 13 / 421 96.9 21:00 3St 3 / 399 99.3 % trains across 100 100 100 99.1 100 98.8 93.6 97.7 100 snapshots (per line) 98.9 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 462 572 812 726 1244 618 427 936 556 SCHEDULED Complete Trips *A trip is defined as a 0 0 1 9 4 11 27 9 0 CANCELLED journey between scheduled termination Part Trips 0 0 0 20 4 4 2 8 2 points in one direction. CANCELLED % Complete 100 100 99.9 96 99.4 97.6 93.2 98.2 99.6

Notes: Piccadilly, Circle & Hammersmith and District lines – 18.00 – all ‘other’ cancellations attributed to overcrowding caused by London Marathon passenger traffic

TODAY’S TOP FIVE INCIDENTS Indicative Time Line Location Reason Delay Owner LCH

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 5

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : TTN 08/15 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

No service between Harrow & Wealdstone and Queens Park today.

CENTRAL LINE No of passenger comments received by CSC: Nil Timetable in operation : TTN 51/14 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th Planned: Queensway (2) ERoS 6 May 2015 Comments/Other business Issues:

No service between Ealing Broadway / West Ruislip and White City all weekend.

VICTORIA LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 37 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (2) slow handrail SoT - EoT (Day 3) Brixton (3) ERoS July 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: . Page 2 of 5

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 13 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Southwark (2) doors fail at upper landing, 10.05 – 11.59 Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

07.10 – Southwark - staff shortage – station closed until 07.24

NORTHERN LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 55 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Chalk Farm (2) continuous alarms, SoT – 08.30 Unplanned: Clapham South (3), missing comb teeth, 20.31 – 21.44 Chalk Farm (1), failed top landing, 20.15 - EoT Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015. Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: . Page 3 of 5

Operations Unit SSL

Compiled by Network Operations Manager, LUCC Tel: . Page 4 of 5

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were 8 instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT London District and Jubilee line Sport Streets of London 08.30 14.00 100,000 + Marathon stations along route Ground Arsenal v Arsenal, Finsbury Park, Football Emirates Stadium 16.00 17.45 Capacity N/A Chelsea Highbury & Islington 60,000 11.00, Wembley Park, Wembley Up to 13,000 Event Disney on Ice Wembley Arena 15.00 & Central, Wembley Stadium per show 19.00 (Chiltern)

Compiled by Network Operations Manager, LUCC Tel: . Page 5 of 5

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Monday, 27th April, 2015

SENIOR OPERATING OFFICER’S SUMMARY

At 04:00 it became apparent that works on escalator 3 at Brixton would not be completed before SoT. An SOO waiver was issued and the station opened, with further works in EH. At 06:19 at Victoria a PUT suspended services through the area. The pax was confirmed deceased and after an extensive clean up services resumed. At 11:50 9 points at Hangar Lane failed to reverse. Dry slide chairs were lubricated and services resumed. At 17:15 a PIOT suspended services through Queensbury. The pax was removed from the train into the care of the LAS and services resumed. There were 2 CAT 1’s declared by the SOO (Hangar Lane and Victoria) and one waiver issued by the SOO (Brixton). The weather was partly cloudy and dry, with below average temperatures. TP

B C V W&C J N P H&C C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 3 8 83 6 7 8 17 16 24 22 18

Platform Wait Time (Trains in Target excess

10 12 7 7 8 10 18 29 - 21 17 % Platform Wait Time Headway proxy (%) 99.6 97.9 89 99.6 97.5 98.3 97.2 97.4 97.7 96.5 97.4 Advertised good 100 100 74.9 100 97 100 86.6 100 100 100 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 0 / 281 100 09:00 14C 1R 1Rd 16 / 542 97.1 12:00 1R 1 / 455 99.8 15:00 0 / 459 100 18:00 1R 2C 1S 1S 5 / 543 99.1 21:00 1C 1St 2 / 462 99.6 24:00 1St 1 / 356 99.7 % trains across 100 99.5 93.2 100 99.1 100 99.8 99.1 99.6 99.6 snapshots (per line) 25 / 3098 99.2 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 692 878 1020 568 937 1484 800 466 1001 706 SCHEDULED Complete Trips 1 3 178 16 14 8 0 0 0 24 *A trip is defined as a CANCELLED journey between Part Trips scheduled termination 0 4 8 0 72 8 4 4 2 0 CANCELLED points in one direction. % Complete 99.9 99.2 81.8 97.2 90.8 98.9 99.5 99.1 99.8 96.6

Notes:

09.00 Victoria line cancellations owing to person under train

LCH for 24 hours Aggregate for this Week 18,632 Aggregate for this Period 1,267,358 18632 previous to this report Weekly Target 314,209 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 06.19 Victoria Victoria Person under train – part suspended 127 31,131 COO 17.15 Jubilee Queensbury PIOT – part suspended 27 6,995 COO 11.50 Piccadilly Ealing Common Signal failure – part suspended 68 1,910 AP SSL 05.20 Victoria Brixton Defective escalator – station closed 44 114 AP BCV

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 6

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: 21 PM Target 22: 22 Trains Per Hour Oxford Circus northbound - AM Target 22: 22 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Marylebone (3), unable to start SoT – 11.50 Unplanned: - Used as a fixed stairway th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

CENTRAL LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 27 Shepherds Bush eastbound - PM Target 30: 27 Trains Per Hour Leyton westbound - AM Target 30: 32 Leyton westbound - PM Target 27: 27 Waterloo eastbound – AM Target 21: 21 PM Target 20: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Queensway (1) defective, 14.57 - CoT Lancaster Gate (2) stalled in shaft 15.45 - CoT Unplanned: 20 customers trapped from 15.45 until 16.05 after a cross transfer was performed th Planned: Queensway (2) ERoS 6 May 2015 Comments/Other business Issues:

VICTORIA LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 22 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 23 PM Target 34: 34 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Brixton (2) defective handrail SoT - EoT (Day 3) Unplanned: - See commentary below Brixton (3) ERoS July 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

AM TPH missed due to a person under a train at Victoria.

Compiled by Network Operations Manager, LUCC Tel: Page 2 of 6

04.00 – Brixton – defective escalator – station closure Owner – AP BCV Summary Notification was received that work to repair escalator No.2 would not be completed in time for SoT. Escalator No.3 was already out of use for planned maintenance. Impact Station remained closed at SoT Indicative LCH 114 Stalled trains Nil Response 04.25 – EroS of 06.00 provided by technical staff on site. Decision made to allow work to be completed in order to avoid potentially high levels of passenger congestion if the escalator were to be used as a fixed stairway. 05.05 – ERoS now 06.30 – 07.00 05.12 – Instruction passed to site to clear area and make safe for station to open. Full information package and avoidance message broadcast. 05.50 – Area cleared of equipment. 00.00 – Station became exit only to allow engineers extra time to repair defective handrail. Recovery 06.04 – Station open (escalator to be used as a fixed stairway under a SOO waiver) Immediate The escalator had been out of service since Saturday due to a defective handrail. The cause & replacement, when delivered to site was found to be oversize and in need of cutting. resolution Subsequent Area made safe for work to be continued tonight. Station became exit only at 00.00 to allow the Actions work to replace the hand rail to commence.

06.19 – Victoria – person under train – part suspension Owner – COO Summary A female person under northbound train 216 Impact Part suspension Warren Street – Brixton, Victoria station closed Indicative LCH 30,272 + 859 for station closure = 31,131 Stalled trains None Response 06.21 – NIRM and all emergency services despatched 06.22 – ERU on way from Camden Town and Battersea 06.31 – Confirmed non-suspicious 06.33 – NIRM on site 06.51 – Person confirmed deceased 06.51 – Victoria station open for District Line 07.15 – Traction current switched on 07.18 – Incident train now berthed in platform 07.20 – Incident train departs northbound 07.27 – Traction current switched off for recovery 07.41 – Traction current switched on 07.52 – Train departs Victoria northbound to confirm no debris in tunnel 07.58 – Debris located north of Victoria, but search train too far foward to recover 08.10 – Traction current switched off for trackside search 08.11 – Search party departs 08.17 – Search party returning to platform after two items of debris recovered 50m north of platform 08.19 – Search party back on platform 08.21 – Traction current switched on 08.26 – Service resumes to 25 train special service, trains moving after customers let down to platforms 08.32 – Category 1 stood down Recovery 10.19 – Good service Immediate Person under train. Non-suspicious deliberate act. cause & resolution Subsequent See SOO debrief Actions

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 6

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: 3 Timetable in operation : WTT 13 Waterloo eastbound – AM Target 30: 30 PM Target 30: 24 Trains Per Hour Waterloo westbound – AM Target 30: 30 PM Target 30: 25 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Canning Town (3) Comms fault, 16.15 - CoT Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

PM TPH missed due to a passenger ill on a train incident at Queensbury (See item below)

17.15 – Queensbury – PIOT – part suspended Owner – COO Summary Northbound train 360 delayed due to a person ill on a train Impact Jubilee line part suspended between Wembley Park and Stanmore northbound Indicative LCH 6,995 + 764 = 7759 Stalled trains 371 stalled approaching Kingsbury, berthed in the platform at 17.21 with no customer issues Response LAS, NIRT, DRM, DSM dispatched to site. 17.15 – Station staff unable to remove unconscious customer. 17.20 – Station staff performing CPR on the customer who has stopped breathing. 17.24 – Blue light authorised for NIRT team. 17.29 – LAS on site. 17.32 – Off duty DRM on site and assisted person off the train with LAS 17.52 – NIRT on site, Person still being worked on by LAS and unable to be moved, CPR still being performed. 18.15 – Person declared deceased. 18.36 – Station reopened after customer removed from the platform Recovery 17.32 – Service resumed to minor delays, Queensbury station remains closed while LAS still work on casualty. 17.59 – Good service Immediate Passenger ill on a train, LAS attended and removed from the train following CPR. cause & resolution Subsequent Actions

NORTHERN LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 55 Euston (CHX) southbound - AM Target 24: 24 Euston (CHX) northbound - PM Target 24: 24 Trains Per Hour Elephant & Castle northbound - AM Target 26: 26 Euston (Bank) northbound – PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Chalk Farm (1), RTS for SoT Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015. Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 6

PICCADILLY LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 53 Leicester Square eastbound - AM Target 24: 24 PM Target 24: 23 Trains Per Hour Leicester Square westbound - AM Target 24: 23 PM Target 24: 25 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (3&4) ERoS November 2015 Planned: Green Park (9) ERoS July 2015 - Station exit only Comments/Other business Issues:

11.50 – Hanger Lane Junction – signal failure – part suspension Owner – AP SSL Summary Unable to obtain reverse route for Piccadilly line towards North Ealing Impact Part suspension Acton Town - Uxbridge Indicative LCH 1910 Stalled trains Nil Response 11.55 – Piccadilly line train 234 sent to Ealing Broadway 12.07 – Technical staff on way from Acton Town and Ealing Broadway 12.12 – Category 1 incident 12.14 – ERU to site from Acton Town 12.31 – Duty manager on site checking for physical obstruction in points 12.50 – Technician identifies No 9 points require lubricating 12.58 – Piccadilly line train 254 obtains route at Hanger Lane Junction Recovery 12.57 – Severe delays to Piccadilly line Acton Town – Uxbridge 14.00 – Severe delays between Uxbridge and Rayners Lane, minor delays Rayners Lane to Acton Town. 14.46 – Good service Immediate Dry slide chairs on No 9 points, lubricated by Technical staff and working normally cause & resolution Subsequent See SOO debrief Actions

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: 2 Timetable in operation : WTT 32 HAMMERSMITH LINE Great Portland Street outer rail - AM Target 13: 13 PM Target 13: 12 Trains Per Hour Great Portland Street inner rail - AM Target 13: 12 PM Target 13: 13 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Liverpool Street (6) defective 08.10 - CoT King’s Cross St Pancras (1, 2 & 3) ERoS July 2015 Planned: Moorgate (3) ERoS December 2015 Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 5 of 6

DISTRICT LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 146 Westminster eastbound - AM Target 22: 19 PM Target 22: 23 Trains Per Hour Westminster westbound - AM Target 22: 22 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: East Ham (2) doors failing to close, 16.40 – 20.32 Planned: Comments/Other business Issues:

METROPOLITAN LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 336 Finchley Road southbound - AM Target 22: 22 PM Target 23: 21 Trains Per Hour Finchley Road northbound - AM Target 22: 22 PM Target 22: 20 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

PM TPH missed due to a points failure within Neasden depot (25 points no indications)

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were 20 instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day

TODAY’S SIGNIFICANT EXTERNAL EVENTS No significant events

Compiled by Network Operations Manager, LUCC Tel: Page 6 of 6

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Tuesday, 28th April, 2015

SENIOR OPERATING OFFICER’S SUMMARY At SoT there was an LSP on the Central line at Liverpool St due to a track inhibit switch being activated by an engineer’s train. This was reset and services started. At 15:30 Marble Arch station was closed due to a security alert outside the station. A controlled explosion was carried out by the MPS, the all clear given and the station re-opened. There was one CAT 1 declared by the SOO (Marble Arch), with no waivers requested or issued. The weather was partly cloudy, with average temperatures. TP

B C V W&C J N P H&C C D M

PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 6 8 3 2 2 6 9 19 19 15 11

Platform Wait Time (Trains in Target excess

10 12 7 7 8 10 18 29 - 21 17 % Platform Wait Time Headway proxy (%) 99.6 98.3 99.5 99.3 99.9 98.9 98.3 97.6 99.1 98.1 98.1 Advertised good 100 100 100 100 100 100 100 100 100 100 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 0 / 281 100 09:00 1R 1 / 542 99.8 12:00 0 / 455 100 15:00 0 / 459 100 18:00 1R 2S 3 / 543 99.5 21:00 0 / 462 100 24:00 1St 1 / 356 99.7 % trains across 100 99.5 100 100 100 100 100 99.5 100 99.3 snapshots (per line) 5/ 3097 99.8 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 692 878 1020 568 937 1484 800 466 1001 706 SCHEDULED Complete Trips 2 0 5 6 0 0 0 0 0 15 *A trip is defined as a CANCELLED journey between Part Trips scheduled termination 2 8 0 0 0 4 2 4 2 0 CANCELLED points in one direction.

% Complete 99.4 99.1 99.5 98.9 100 99.7 99.8 99.1 99.8 97.9

Notes:

LCH for 24 hours Aggregate for this Week 109,169 Aggregate for this Period 1,421,034 92,218 previous to this report Weekly Target 314,209 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner SoT Central Liverpool Street Late finish to engineering – local customer impact 14 804 CPD 15:30 Central Marble Arch Security alert – Station closure 51 441 COO

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 6

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: 22 PM Target 22: 23 Trains Per Hour Oxford Circus northbound - AM Target 22: 21 PM Target 22: 23 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

CENTRAL LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 27 Shepherds Bush eastbound - PM Target 30: 30 Trains Per Hour Leyton westbound - AM Target 30: 30 Leyton westbound - PM Target 27: 27 Waterloo eastbound – AM Target 21: 21 PM Target 20: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Queensway (1) defective, RTS - SoT Unplanned: Lancaster Gate (2) stalled in shaft, RTS - SoT. th Planned: Queensway (2) ERoS 6 May 2015 Comments/Other business Issues:

SoT – Liverpool Street – late finish to engineering – local customer impact Owner – CPD Summary Inhibitor activated by engineers train in sidings. Impact First westbound train 14 minute delay. Indicative LCH 804 Stalled trains Nil. Response 05.31 – Inhibitor reset. 05.40 – Late surrender of protection given up. Recovery 05.40 – Good service. Immediate Engineers train activated inhibitor, reset. cause & resolution Subsequent None. Actions

15.30 – Marble Arch – security alert – station closed Owner – COO Summary Metropolitan Police reported dealing with a suspicious item at Old Quebec Street Impact 15.52 - Station closed on Police request. Indicative LCH 441 Compiled by Network Operations Manager, LUCC Tel: Page 2 of 6

Stalled trains Nil Response DSM and NIRT dispatched. 15.46 – NIRM on site. 16.06 – Controlled explosion carried out. 16.12 – Further checks of the station being carried out by the Police. 16.21 – All clear given for station to reopen. Recovery 16.22 – Station reopened. Immediate Suspicious item (described as a 1m x 1m box) outside the station on Old Quebec Street resulted cause & in the Police requesting the station to be closed. At 16:06 MPS carried out a controlled explosion. resolution The item was a suit case containing a quantity of clothes.

Subsequent Debrief carried out by SOO Actions

VICTORIA LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 34 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 34 PM Target 34: 34 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (2) defective handrail RTS at SoT Brixton (3) ERoS July 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

Operations Unit JNP

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 6

NORTHERN LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 55 Euston (CHX) southbound - AM Target 24: 24 Euston (CHX) northbound - PM Target 24: 24 Trains Per Hour Elephant & Castle northbound - AM Target 26: 26 Euston (Bank) northbound – PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Chalk Farm (2), doors failing to close SoT - 13.00 Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015. Comments/Other business Issues:

PICCADILLY LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 53 Leicester Square eastbound - AM Target 24: 25 PM Target 24: 26 Trains Per Hour Leicester Square westbound - AM Target 24: 25 PM Target 24: 26 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (3&4) ERoS November 2015 Planned: Green Park (9) ERoS July 2015 - Station exit only Comments/Other business Issues:

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: 2 Timetable in operation : WTT 32 HAMMERSMITH LINE Great Portland Street outer rail - AM Target 13: 12 PM Target 13: 12 Trains Per Hour Great Portland Street inner rail - AM Target 13: 12 PM Target 13: 13 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Liverpool Street (6) defective RTS - SoT (Day 2) King’s Cross St Pancras (1, 2 & 3) ERoS July 2015 Planned: Moorgate (3) ERoS December 2015 Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 6

DISTRICT LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 146 Westminster eastbound - AM Target 22: 22 PM Target 22: 26 Trains Per Hour Westminster westbound - AM Target 22: 23 PM Target 22: 23 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

METROPOLITAN LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 336 Finchley Road southbound - AM Target 22: 23 PM Target 23: 20 Trains Per Hour Finchley Road northbound - AM Target 22: 22 PM Target 22: 18 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues: PM TPH missed due to a signal system failure at Neasden (25 points failing to reverse causing signal MM14 to fail) (2 x trains cancelled in consequence).

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were eleven instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

There were no weather warnings issued during the traffic day

TODAY’S SIGNIFICANT EXTERNAL EVENTS No significant events

Compiled by Network Operations Manager, LUCC Tel: Page 5 of 6

Compiled by Network Operations Manager, LUCC Tel: Page 6 of 6

Transport for London

London Underground Control Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Wednesday, 29th April 2015

SENIOR OPERATING OFFICER’S SUMMARY

At 06:42 Borough stn was briefly closed due to defective lifts. An AC drive unit was rectified by engineers and the station was able to re-open. At 18:10 there were reports of flames and smoke from a District line D stock at Bow Road. The LFB and engineering staff attended and the train was worked into West Ham sidings, and later taken to Upminster depot after EoT. At 21:05 there was a defective train EB at Leytonstone. Movement was obtained after checks, and train was sent to the depot. There was one CAT 1 declared by the SOO (Bow Road) with no waivers requested or issued. The weather was partly cloudy, with a band of quite heavy rain passing through mid morning to leave a cold but dry afternoon and evening. TP

W& H&C B C V C J N P C D M PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 5 12 4 5 5 5 11 53 96 46 11

Platform Wait Time (Trains in Target excess

10 12 7 7 8 10 18 29 - 21 17 % Platform Wait Time Headway proxy (%) 99.6 97.4 98.7 98.9 98.5 99.4 98.0 91.2 91.0 90.9 96.8 Advertised good 100 93.9 100 100 100 100 100 72.7 68.4 66.2 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 1R 1 / 280 99.6 1R1 09:00 1R 1Rd 1R 5 / 542 99.1 C 12:00 1R 1 / 455 99.8 15:00 2R 1St 3 / 459 99.4 18:00 3R 1St 4 / 543 99.3 21:00 9O 13O 2S 24 / 462 94.8 24:00 3O 3 / 356 99.2 % trains across 99.4 98.6 100 100 99.4 100 100 95.0 96.2 98.6 snapshots (per line) 41/ 3097 98.7 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 692 878 1020 568 937 1,484 800 466 1001 706 SCHEDULED Complete Trips 2 10 4 0 5 2 0 29 53 9 *A trip is defined as a CANCELLED journey between Part Trips scheduled termination 4 22 0 0 4 6 4 2 8 2 CANCELLED points in one direction.

% Complete 99.1 96.4 99.6 100 99.0 99.5 99.5 93.3 93.9 98.4

Notes: Central line – 18:00 – All cancellations attributed to none availability of stock. District line – 21:00 & 24:00 – All cancellations attributed to the defective train at Bow Road. C&H – 21:00 – All cancellations attributed to the defective train at Bow Road.

LCH for 24 hours Aggregate for this Week 124,232 Aggregate for this Period 1,442,437 20,408 previous to this report Weekly Target 314,209 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 06.42 Northern Borough Defective lift – Station closure 12 16 AP JNP 18.10 District Bow Road Defective train – Part suspension 72 15,994 AP SSL 21.05 Central Leytonstone Defective train – Severe delays 17 1,063 AP BCV

Compiled by Network Operations Manager, LUCC Tel: Page 1 of 7

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: 24 PM Target 22: 22 Trains Per Hour Oxford Circus northbound - AM Target 22: 22 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Kilburn Park (1) incorrect stop, 07.30 – 14.17 th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

CENTRAL LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 27 Shepherds Bush eastbound - PM Target 30: 28 Trains Per Hour Leyton westbound - AM Target 30: 26 Leyton westbound - PM Target 27: 29 Waterloo eastbound – AM Target 21: 21 PM Target 20: 20 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th Planned: Queensway (2) ERoS 6 May 2015 Comments/Other business Issues:

AM TPH missed, however no reason given. PM TPH missed due to 3 x Defective in Service.

21.05 – Leytonstone – defective train – Severe delays Owner – AP BCV Summary Eastbound train 105 with no forward movement. Impact 21.20 – Minor delays Eastbound only. Severe delays Leytonstone to Epping via Woodford with minor delays on the remainder. Indicative LCH 1,063 Stalled trains Eastbound 002 approaching Leytonstone into the platform at 21.25 Eastbound 123 approaching Leytonstone into the platform at 21.30 Eastbound 145 approaching Leyton into the platform at 21.27 (No complaints or issues raised). Response Train technician and DRM en route. 21.10 – Train Operator carrying out checks. 21.15 – DRM on site. 21.19 – No forward movement therefore currently changing ends and shunting East to West. 21.22 – Defective train on the move. Recovery 21.25 – Severe delays Leytonstone to Epping via Woodford with minor delays on the remainder. 21.56 – Minor delays Leytonstone to Epping. 22.30 – Good service. Compiled by Network Operations Manager, LUCC Tel: Page 2 of 7

Immediate Further technical investigation ongoing. Train to be moved to depot after EoT. cause & resolution Subsequent Awaiting downloads to establish root cause. Actions

VICTORIA LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 34 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 34 PM Target 34: 34 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Seven Sisters (5) 10.00 – 10.05 Brixton (3) ERoS July 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

Operations Unit JNP

JUBILEE LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 13 Waterloo eastbound – AM Target 30: 30 PM Target 30: 30 Trains Per Hour Waterloo westbound – AM Target 30: 30 PM Target 30: 30 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Bermondsey (1) stalled in shaft, 15.41 – 16.31 - Three youths were trapped inside for 7-minutes. This Unplanned: Canada Water (5) screw stuck in comb, 06.55 – 07.36 incident was caused by the youths jumping up and down in a deliberate attempt – a regular occurrence at this location. Canning Town (2) ERoS 12th May 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues:

NORTHERN LINE No of passenger comments received by CSC: 4 Timetable in operation : WTT 55 Euston (CHX) southbound - AM Target 24: 24 Euston (CHX) northbound - PM Target 24: 24 Trains Per Hour Elephant & Castle northbound - AM Target 26: 26 Euston (Bank) northbound – PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Borough (2) stuck in shaft, 06.44 – 07.27 Compiled by Network Operations Manager, LUCC Tel: Page 3 of 7

Tufnell Park (1) failed after alarm activated, 14.00 – 15.02 Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015. Comments/Other business Issues:

06.42 – Borough – defective lift – station closure Owner – AP JNP Summary Lift No.2 stalled in shaft near top landing, whilst ascending - two persons trapped. Impact Station closed. Indicative LCH 16 Stalled trains N/A Response Accord engineer and DRM tasked to attend. 06.53 – persons released without issue. 06.45 – Station supervisor commenced performing cross-transfer of customers, after power-wind failed. Recovery 06.54 – Station re-opened. 07.27 – lift returned to service. Immediate AC drive fault – rectified by engineer. cause & resolution Subsequent None Actions

PICCADILLY LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 53 Leicester Square eastbound - AM Target 24: 23 PM Target 24: 24 Trains Per Hour Leicester Square westbound - AM Target 24: 25 PM Target 24: 25 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Covent Garden (3&4) ERoS November 2015 Planned: Green Park (9) ERoS July 2015 - Station exit only Comments/Other business Issues:

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: 4 Timetable in operation : WTT 32 HAMMERSMITH LINE Great Portland Street outer rail - AM Target 13: 11 PM Target 13: 11 Trains Per Hour Great Portland Street inner rail - AM Target 13: 11 PM Target 13: 11 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 7

Unplanned: King’s Cross St Pancras (1, 2 & 3) ERoS July 2015 Planned: Moorgate (3) ERoS December 2015 Comments/Other business Issues:

AM TPH missed due to 1 x Defective in Service. PM TPH missed due to 1 x non availability of staff.

METROPOLITAN LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 336 Finchley Road southbound - AM Target 22: 21 PM Target 23: 23 Trains Per Hour Finchley Road northbound - AM Target 22: 21 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

DISTRICT LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 146 Westminster eastbound - AM Target 22: 20 PM Target 22: 23 Trains Per Hour Westminster westbound - AM Target 22: 23 PM Target 22: 23 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

AM TPH missed due to 1 x Defective in Service.

18.10 – Bow Road – defective train – part suspension Owner – AP SSL Summary Report of flames and smoke from beneath the leading car (7034) of westbound train 123. Impact District line suspended between West Ham and Whitechapel (WB). H&C line suspended between Liverpool Street and Barking. 18.35 – Inner Rail Circle line suspended. 18.45 – District line severe delays between Whitechapel and Earl’s Court. Also, minor delays on Outer Rail Circle line. Indicative LCH 15,994 - This figure calculated for suspension East Ham to Whitechapel – West Ham reversing point no available for calculation. Stalled trains None Response LFB, ERU (IRV), LAS and NIRT (I-grade) despatched to site. DRM ex Aldgate East and Train Technician ex Barking, both by taxi. Local Supervisor confirmed initial report and attending with fire extinguishers.

Compiled by Network Operations Manager, LUCC Tel: Page 5 of 7

18.17 – Category one incident declared, with Service Manager as Silver Control. 18.22 – LFB arrived on site. 18.23 – ERU arrived on site. 18.32 – NIRT on site 18.34 – Traction current switched off 18.38 – NIRM assumed Silver Control 18.44 – reported from site that suspected overheating wheel-bearing. 18.45 – LFB utilising thermal-image camera. 18.53 – Traction current switched on. 19.01 – Incident train departed at reduced-speed, after confirmed that wheels rolled freely. ERU lorries followed progress of train, at street-level. 19.17 – Incident train reversed at Whitechapel, and departed eastbound. 19.18 – Train Technician on site at Bow Road eastbound platform. 19.40 – Incident train stabled within West Ham siding. 19.40 – Category one incident withdrawn. Recovery 19.17 – District line resumed, with severe delays between Barking and Richmond / Ealing Broadway. 20.18 – Severe delays on Outer Rail Circle line. 20.30 – Through service on Circle and H&C lines, with severe delays. 20.34 – Severe delays Barking to Upminster, with minor delays the remainder of the line. 21.06– District line minor delays Upminster to Richmond and Ealing Broadway good the remainder. 21.50 – District line severe delays whole line. 22.00 – Circle line minor delays. 22.40 – H&C minor delays. 23.30 – Circle and H&C lines good service. District line remained with minor delays until CoT. Immediate Suspected seized / overheated bearing on leading car 7034 – bearing cooled and train moved at cause & reduced speed to West Ham sidings. resolution Subsequent Further technical investigation ongoing. Train to be moved to depot after EoT. Actions

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were seventeen instances of ambulances requested to attend LU premises Of these, none resulted in ORR notification.

A lightning risk warning was issued between 09.00 and 20.00

TODAY’S SIGNIFICANT EXTERNAL EVENTS

Compiled by Network Operations Manager, LUCC Tel: Page 6 of 7

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT No significant events

Compiled by Network Operations Manager, LUCC Tel: Page 7 of 7

Transport for London

London Underground Cont rol Centre

DAILY OPERATIONAL PERFORMANCE REVIEW Thursday, 30th April, 2015

SENIOR OPERATING OFFICER’S SUMMARY

At 06:51 Kennington stn was closed due to a fire alert. Dust was blowing over a sensor, the fire alarm was reset and the stn re-opened, with a new door to be fitted later. At 08:52 Covent Garden was closed due to defective lifts. A control card was changed and the station re-opened. At 11:26 LHR T5 was closed due to a fire alert. BAA responders found an alarm from an escalator and the stn re-opened. At 11:31 NB train 143 had a loss off air between T&W and High Barnet. After isolations the train was worked to platform 1 at High Barnet with further investigation in EH. At 13:15 there was a PIOT at Manor Hse. Despite attention by the LAS the pax was decaled life extinct and removed to the designated room and the station re-opened. At 21:33 there was a PUT at Embankment on the SB Northern line. The pax was removed to the platform by the LFB / ERU, and after being stabilised by HEM’s the pax was taken to hospital by the LAS. After a cleanup services resumed. There were three CAT 1’s declared by the SOO (High Barnet, Manor House and Embankment) with no waivers requested or issued. The weather dry and sunny though rather cold for the time of year. TP

H& W&C B C V J N P C C D M PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 6 14 5 2 6 22 42 22 28 19 5

Platform Wait Time (Trains in Target excess

10 12 7 7 8 10 18 29 - 21 17 % Platform Wait Time Headway proxy (%) 99.7 96.3 99.1 99.6 98.4 94.0 92.4 96.5 97.7 97.0 99.0 Advertised good 100 95.2 100 100 100 90.9 75.8 100 100 100 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 0 / 280 100 09:00 1R 2R 1R 4 / 542 99.3 12:00 3S 1R 4 / 455 99.1 15:00 2R 1R 7C 7 / 459 97.8 18:00 3R 4S 2St 9 / 543 98.3 21:00 1S 8S 9 / 462 98.1 24:00 2S 2 / 356 99.4 % trains across 100 97.9 98.6 100 99.7 99.8 95.6 99.1 99.6 100 snapshots (per line) 38 / 3097 98.8 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable.

TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 692 878 1020 568 937 1,484 800 466 1001 706 SCHEDULED Complete Trips 4 17 15 2 4 25 55 8 10 0 *A trip is defined as a CANCELLED journey between Part Trips scheduled termination 0 40 0 0 10 96 10 0 2 0 CANCELLED points in one direction. % Complete 99.4 93.5 98.5 99.6 98.5 91.8 92.1 98.3 98.8 100

Notes: Piccadilly line – (15:00) – All trains cancelled due to a PIOT at Manor House.

Central line – (15:00) – All cancellations attributed to a track circuit failure at Leyton. Central line – (18:00) – All cancellations attributed to No OK stock. Piccadilly line – (18:00 & 21:00) – All cancellations attributed to a signal failure at Green Park.

LCH for 24 hours Aggregate for this Week 192,685 Aggregate for this Period 1,511,035 72,266 previous to this report Weekly Target 314,209 Period Target 1,446,569 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553

TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 06.51 Northern Kennington Fire alert – Station closed. 27 41 AP JNP 11.26 Piccadilly Heathrow T5 Fire alert – Station closed. 24 144 COO 11.31 Northern High Barnet Defective train – Part suspended. 24 546 AP JNP 13.13 Piccadilly Manor House PIOT – Part suspended. 22 3,357 COO 21.33 Northern Embankment PUT – Part suspended. 67 2,753 COO Compiled by Network Operations Manager, LUCC Tel: Page 1 of 8

Operations Unit BCV

BAKERLOO LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: 22 PM Target 22: 22 Trains Per Hour Oxford Circus northbound - AM Target 22: 21 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th Planned: Elephant & Castle (3&4) ERoS 16 September 2015 Comments/Other business Issues:

CENTRAL LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 67

WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 27 Shepherds Bush eastbound - PM Target 30: 29 Trains Per Hour Leyton westbound - AM Target 30: 30 Leyton westbound - PM Target 27: 28 Waterloo eastbound – AM Target 21: 21 PM Target 20: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Bank (11) defective 07.55 – 14.30 th Planned: Queensway (2) ERoS 6 May 2015 Comments/Other business Issues:

VICTORIA LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 34 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 34 PM Target 34: 34 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Brixton (3) ERoS July 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues:

Compiled by Network Operations Manager, LUCC Tel: Page 2 of 8

Operations Unit JNP

NORTHERN LINE No of passenger comments received by CSC: 4 Timetable in operation : WTT 55 Euston (CHX) southbound - AM Target 24: 24 Euston (CHX) northbound - PM Target 24: 24 Trains Per Hour Elephant & Castle northbound - AM Target 26: 26 Euston (Bank) northbound – PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: th st Angel (5) ERoS 9 July 2015 Planned: Chalk Farm (1) ERoS 01 May 2015. Euston (1) ERoS 16th June 2015. Comments/Other business Issues:

06.51 – Kennington – fire alert – station closure Owner – AP JNP Summary Fire alarm activation. Impact Station closure. Indicative LCH 41 Stalled trains N/A Response 06.55 – Kennington SS advises panel fault. Attempting to reset the panel. 07.00 – DSM en route ex Euston. 07.15 – Engineers en route ETA 07.40. 07.18 – Fire alarm reset. Recovery 07.18 – Station re-opened. Immediate Door found open at track level allowing dust to blow over fire sensor head. Door closed and fire cause & equipment reset. resolution Subsequent Technicians fitted a new lock to the door. Actions

Compiled by Network Operations Manager, LUCC Tel: Page 3 of 8

11.31 – High Barnet – defective train – part suspension Owner – AP JNP Summary Northbound train 143 loss of air midway between Totteridge and Whetstone and High Barnet. Impact Part service suspension Finchley Central – High Barnet. Indicative LCH 546 Stalled trains Incident train 143 11.31 – 11.59. Northbound train 125 - 11.34 – 12.01. Response 11.42 – ERU despatched. 11.42 – Train technicians on way from Golders Green and Camden Town 11.45 – Category 1 incident declared. 11.55 – Isolations made to rear unit of the train. 12.06 – Category 1 incident stood down. Recovery 12.04 – Minor delays High Barnet branch. Immediate Loss of air on the rear unit, Train Operator assisted by second Train Operator was able to isolate cause & the unit allowing movement in slow speed to platform 1. resolution Subsequent Train remained in situ in platform 1 to allow ERU and train technicians to investigate. Actions

21.33 – Embankment – person under train – Part suspension Owner – COO Summary A male person under southbound train 056. Impact Part suspended Camden Town to Kennington via Charring Cross. Indicative LCH 2,753 Stalled trains Nil. Response All emergency responders NIRM, ERU, LFB, BTP and LAS tasked. 21.34 – CAT 1 instigated with the Service Manager appointed Silver control. 21.36 – Traction current switched off Leicester Square to Embankment southbound. 21.41 – LFB on site. 21.42 – Northern line DRM en route from Euston. 21.43 – Spare Train Operator being sourced from all depots. 21.47 – NIRM on site and assumes Silver Control. 21.47 – Incident declared as non-suspicious. 21.48 – Additional traction current section Embankment to Lambeth switched off as protection. 21.51 – Casualty extracted from under the train to the platform with HEM’s stabilising casualty. 21.59 – DSM on site. 22.01 – Northern line DRM on site. 22.16 – Spare Train Operator and trauma support on site. 22.21 – Casualty being extracted from the platform. 22.26 – Casualty removed from station into awaiting ambulance. 22.28 – DCRM confirm traction current has now been switched on for both sections. 22.31 – Incident train departs platform. 22.33 – Traction current switched off to allow for clean up. 22.40 – ERU clear of the track after clean up and traction current switched back on. 22.41 – CAT 1 withdrawn and service resumes. Recovery 22.40 – Good service. Immediate Person under train. Non-suspicious deliberate act. cause & resolution Subsequent See SOO debrief. Actions

Compiled by Network Operations Manager, LUCC Tel: Page 4 of 8

PICCADILLY LINE No of passenger comments received by CSC: 2 Timetable in operation : WTT 53 Leicester Square eastbound - AM Target 24: 23 PM Target 24: 25 Trains Per Hour Leicester Square westbound - AM Target 24: 25 PM Target 24: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Green Park (2) stalled, 14.00 – 15.05 Covent Garden (3&4) ERoS November 2015 Planned: Green Park (9) ERoS July 2015 - Station exit only Comments/Other business Issues:

PM TPH missed due to PIOT at Manor House.

08.52 – Covent Garden – defective lift - platform closure Owner – AP JNP Summary Lift 1 failed. Impact With only one lift available, westbound service was non-stopped. Indicative LCH 786 Stalled trains N/A Response 08.52 – Technicians on site and fault finding. 11.30 – Control-card identified as requiring changing. 12.00 – Testing of lift ongoing. 12.26 – Westbound platform open. Recovery 12.26 – platform open Immediate Lift failing. Control card changed and lift returned to service. cause & resolution Subsequent None Actions

11.26 - Heathrow Terminal 5 – fire alert - station closure Owner – COO Summary A fire alert on the station. Impact Station closure, trains operate in/out empty. Indicative LCH 144 Stalled trains Nil Response BAA responders to site. Recovery 11.50 – Station open. Immediate Alarm from escalator. cause & resolution Subsequent None Actions

13.13 – Manor House – customer action – part suspension Owner – COO Summary Male person experienced cardiac arrest on board eastbound train 233. Impact Piccadilly Line suspended between Kings Cross and Arnos Grove (EB). 13.25 – minor delays to the remainder of the line. I-NACH 3,268 (train service) + 89 (platform closures) = 3,357. Stalled trains Train 350 stalled ‘in section’ behind. Incident train moved forward, and train 350 partially moved into platform at 13.23. Compiled by Network Operations Manager, LUCC Tel: Page 5 of 8

Response LAS, BTP and NIRM despatched to site. Supervisor tasked to ready the defibulator. 13.20 – LAS on site. 13.23 – NIRM on site. 13.30 - Category one incident declared. 13.32 – Person removed from train, to enable further CPR and use of LUCAS machine. 13.35 – Through service restored with the eastbound platform remaining closed (dignity screens utilised). 14.14 - Male declared as life-extinct. 14.35 – Male removed to designated room, awaiting coroner. 14.40 – Category one incident withdrawn. Recovery 13.35 – Through services restored with minor delays between Kings Cross and Cockfosters only. 14.30 – Minor delays Kings Cross to Acton Town (WB). 14.36 – Station fully re-opened. 15.30 – Good service. Immediate Customer experienced cardiac arrest on train. cause & resolution Subsequent None Actions

Operations Unit SSL

CIRCLE & No of passenger comments received by CSC: 2 Timetable in operation : WTT 32 HAMMERSMITH LINE Great Portland Street outer rail - AM Target 13: 11 PM Target 13: 12 Trains Per Hour Great Portland Street inner rail - AM Target 13: 13 PM Target 13: 11 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Kings Cross (6) defect doors lower landing, 13.56 - CoT Unplanned: Kings Cross (5,7,8,10,11) comms failure, 14.35 - CoT King’s Cross St Pancras (1, 2 & 3) ERoS July 2015 Planned: Moorgate (3) ERoS December 2015 Comments/Other business Issues:

AM TPH missed with no reason given. PM TPH missed due to 2 x non availability of staff.

Compiled by Network Operations Manager, LUCC Tel: Page 6 of 8

DISTRICT LINE No of passenger comments received by CSC: 4 Timetable in operation : WTT 146 Westminster eastbound - AM Target 22: 19 PM Target 22: 22 Trains Per Hour Westminster westbound - AM Target 22: 18 PM Target 22: 22 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

AM TPH missed with no reason given.

METROPOLITAN LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 336 Finchley Road southbound - AM Target 22: 22 PM Target 23: 22 Trains Per Hour Finchley Road northbound - AM Target 22: 23 PM Target 22: 23 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues:

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were twelve instances of ambulances requested to attend LU premises Of these, one resulted in ORR notification.

A lightning risk was issued between 11.00 and 19.00 hours

TODAY’S SIGNIFICANT EXTERNAL EVENTS

START FINISH ATTENDANCE TYPE EVENT LOCATION TIME TIME NEAREST STATIONS CAT No Significant Events

Compiled by Network Operations Manager, LUCC Tel: Page 7 of 8

Percentage Good Service – % of core traffic hours (defined as 05.30-00.45, Monday – Saturday and 07.00-00.15, Sunday) that a line is advertised to customers as operating a good service. TPH data is obtained from the ‘Network Reliability’ site and may be subject to subsequent adjustment. All targets (+1/-1) Indicative Lost Customer Hours (I-LCH) scores are an initial calculation made by the LUCC immediately after an incident and may differ from the final figure which is calculated by the Service Performance Information team.

Compiled by Network Operations Manager, LUCC Tel: Page 8 of 8