Transport for London London Underground Control Centre DAILY OPERATIONAL PERFORMANCE REVIEW Wednesday, 1st April, 2015 SENIOR OPERATING OFFICER’S SUMMARY Holborn station was closed for in excess of 4 hours due to a cable fire at street level between Holborn station and Kingsway with the station reopened at 19:13. The Bakerloo line suffered with severe delays due to multiple signal failures in the Marylebone – Edgware Road area. (VJD) B C V W&C J N P H&C C D M PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional excess 14 7 1 1 4 5 11 12 16 15 12 Platform Wait Time (Trains in Target excess 10 10 8 7 9 13 17 29 - 20 19 % Platform Wait Time Headway proxy (%) 98.1 98.5 99.7 100 98.4 99.1 97.6 99.2 99.5 97.8 97.1 Advertised good 78.4 100 100 100 100 100 100 100 100 100 100 service (%) UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network Service) 06:00 0 / 279 100 09:00 1R 1R 1R1C 1Rd 2C 7 / 542 98.7 12:00 1R 1 / 455 99.8 15:00 1R 1 / 459 99.8 18:00 1R 1R 2 / 543 99.6 21:00 4S 1R 5 / 462 98.9 24:00 1St 1 / 356 99.7 % trains across 96.1 99.3 100 100 99.7 100 99.6 99.5 99.8 99.3 snapshots (per line) 99.5 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable. TOTAL UNSCHEDULED TRIP* CANCELLATIONS TOTAL 692 878 1020 568 937 1484 800 466 994 706 SCHEDULED Complete Trips 39 12 7 0 8 6 7 4 2 15 *A trip is defined as a CANCELLED journey between Part Trips scheduled termination 22 4 0 0 0 4 10 2 0 2 CANCELLED points in one direction. % Complete 91.2 98.2 99.3 100 99.1 99.3 97.9 98.7 99.8 97.6 Notes: Bakerloo line – 21.00 – all cancellations attributed to the signal failue at Marylebone LCH for 24 hours Aggregate for this Week 337,678 Aggregate for this Period 1,467,127 44,745 previous to this report Weekly Target 323,547 Period Target 1,422,382 Week-day Target = 58,277 Target for Sat = 20,521 Target for Sun = 11,641 TODAY’S TOP FIVE INCIDENTS Time Line Location Reason Delay Indicative LCH Owner 14.47 Central Holborn Fire alert 247 18,748 COO 20.25 Bakerloo Marylebone Signal failure 22 1,933 APBCV Compiled by Network Operations Manager, LUCC Tel: Page 1 of 5 Operations Unit BCV BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 39 Oxford Circus southbound - AM Target 22: 22 PM Target 22: 22 Trains Per Hour Oxford Circus northbound - AM Target 22: 22 PM Target 22: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Regent’s Park (2) ERoS April 2015 Planned: Elephant & Castle (3&4) ERoS 16th September 2015 Comments/Other business Issues: 20.25 – Marylebone – signal failure – severe delays Owner – APBCV Summary Multiple signal failure northbound Marylebone – Edgware Road. Impact Severe delay status Indicative LCH 1,933 Stalled trains Nil – trains held in platforms before working through the failure area Response 20.27 – Four signals, A432, A436, A442 & A4421 failing to clear for northbound train 224, which is authorised to work through area under failure conditions. 20.30 – DRM called to assist. Technical Officer to be dispatched ex Queen’s Park. 20.36 – Technical Officer en route from Queen’s Park with a replacement code generator. 20.45 – DRM on site at Marylebone. 20.54 – Technical Officer on site at Edgware Road. 21.04 – Clear signals after replacement code generator fitted. Recovery 22.00 – Delay message downgraded to minor, remaining so until EoT Immediate Defective code generator identified and replaced. cause & resolution Subsequent None Actions CENTRAL LINE No of passenger comments received by CSC: 1 Timetable in operation : WTT 67 WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 28 Shepherds Bush eastbound - PM Target 30: 28 Trains Per Hour Leyton westbound - AM Target 30: 28 Leyton westbound - PM Target 27: 27 Waterloo eastbound – AM Target 21: 20 PM Target 20: 21 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Holborn (2) damaged inverter SoT – 11.20 (Day 2) th Planned: Queensway (2) ERoS 6 May 2015 Comments/Other business Issues: Compiled by Network Operations Manager, LUCC Tel: Page 2 of 5 14.47 – Holborn – fire alert – station closure Owner – COO Summary Report of power surge, into a cable fire at street level between Holborn Station and Kingsway Impact Station closure Indicative LCH 17,452 (Holborn) + 269 (Temple) + 1,027 (Bond Street) = 18,748 Stalled trains N/A Response 14.58 – UKPN confirm a cable fault / fire in the Holborn / Kingsway area, various electrical circuits affecting Holborn station. 15.06 – Holborn station closed loss of 25% lighting, POM and UTS gates. 15.08 – BTP en route, NIRT to site. 15.16 – LFB declare major incident. UKPN cable fires are seen at street level along Kingsway. 15.20 – Category 1 incident declared. Network Operations Manager as Silver. 15.28 – Smoke seen to emanate from manhole covers. 15.35 – Piccadilly DSM to Covent Garden to assist. 15.34 – NIRM on site. 15.51 – All emergency service silver controls in place. 15.55 – LFB advise that investigation centres on two service tunnels (not LU). 15.56 – Temple station closed, no OPO monitors and Fire Panel actuating. 16.12 – SRT dispatching staff to Chancery Lane to be used by local stations as appropriate. 16.15 – NIRM now Silver. 16.28 – Piccadilly DRM to be based at Covent Garden, to maintain watching brief. 16.31 – JNP Incident Engineer to undertake investigations re Aldwych disused tunnels over the course of the evening. 16.34 – Temple station open. District DRM on site. One phase lost and electrician will remain on site to reset equipment once the fire alert issue is contained. 16.45 – Electricians undertaking testing of Holborn station electrical circuits. 17.09 – Area of cable fire identified. UKPN and LFB tackling the fire. NIRM working with station team and Electricians to establish the readiness of the station to open. 17.25 – All local stations local to Holborn contacted, no additional customer issues reported. SRT to keep staff at Chancery Lane pending further requirements. 17.50 – Incident Engineer en route to Aldwych disused to check station. 17.55 – All escalators confirmed as working. Cordon for the fire now includes station entrance thus station remains closed. 18.20 – Generator being sourced to supply power overnight. 18.30 – Aldwych station check completed, no issues reported. 19.13 – Station open. Cordon reduced to allow the High Holborn exit to be used. NIRM liaising with emergency service silver to arrange for the station exits to be fully open 19.27 – Category 1 stood down. 21.46 – Bakerloo line OPO monitors at Charing Cross lose power and the platforms have to be staffed until contractors reset MCBs at 22.43. 22.27 – Bond Street station PA loses power and the station closes, with Central and Jubilee line trains non-stopping until contractors arrived and reset power feed MCBs at 23.34 Recovery 19.13 – Holborn station open. Immediate Cable fire in the Kingsway area at street level. Holborn and Temple closed in consequence due to cause & loss various electrical circuits. resolution Incident Site Further power disruption experienced by Charing Cross and Bond Street later in the evening Subsequent A visual inspection of the Aldwych (disused) running tunnel by APJNP confirmed no consequential Actions damage. Tunnel lies directly below the damaged cable. Compiled by Network Operations Manager, LUCC Tel: Page 3 of 5 VICTORIA LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 34 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 34 PM Target 34: 34 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Warren Street (1) low step detected, 09.30 – 12.20 Brixton (1) ERoS 17th April 2015 Planned: Euston (1) ERoS late 2015 Seven Sisters (1) ERoS June 2015 Comments/Other business Issues: Operations Unit JNP JUBILEE LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 13 Waterloo eastbound – AM Target 30: 30 PM Target 30: 30 Trains Per Hour Waterloo westbound – AM Target 30: 30 PM Target 30: 30 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Canada Water (3) shopping trolley stuck in groove 12.00 – 15.18 Unplanned: Canada Water (4) failed to restart in reverse 12.56 – 16.00 Canning Town (1) ERoS 31st March 2015 Planned: London Bridge (2) ERoS mid August 2015 Canada Water (2) ERoS June 2015 Canary Wharf (3) ERoS June 2015 Comments/Other business Issues: NORTHERN LINE No of passenger comments received by CSC: 3 Timetable in operation : WTT 55 Euston (CHX) southbound - AM Target 24: 24 Euston (CHX) northbound - PM Target 24: 24 Trains Per Hour Elephant & Castle northbound - AM Target 26: 26 Euston (Bank) northbound – PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Angel (5) ERoS 9th July 2015 Planned: Euston (1) ERoS 16th June 2015.