Mayor's Management Report

LETTER FROM THE MAYOR Dear New Yorkers: Every year, the Mayor’s Management Report (MMR) offers an opportunity for us to pause and reflect on our progress, serving as an annual report to the residents of New York City. The 2015 MMR marks the first full year of data from our administration. The report reflects our standard of civic openness, and the metrics presented here are the metrics we use to evaluate our own performance. The MMR highlights the full breadth of what we do—through services routine and urgent, through programs vast and small—toward building one just and equitable city for all New Yorkers. It reveals in granular detail what is involved in the work of governing, and the efforts underway toward accomplishing the goals of this administration—with an inclusive, equitable approach to meeting the needs of all New Yorkers. Sincerely, Bill de Blasio Mayor Mayor’s Management Report Fiscal 2015 The City of New York Mayor Bill de Blasio Anthony Shorris, First Deputy Mayor Mindy Tarlow, Director Mayor’s Office of Operations September 2015 Page vi MESSAGE FROM THE DIRECTOR New York City government is breathtaking in its scope and depth. Scores of agencies work tirelessly to keep the infrastructure of our city running and to propel forward City services to meet the needs of all New Yorkers. The Mayor’s Management Report (MMR) has been, historically, a collection of key metrics taken from individual City agencies, so the public can evaluate the efficacy of City government in areas like education, safety, housing, health and human services, public infrastructure and administrative services. More recently, in addition to reporting on performance indicators for individual agencies, the MMR has highlighted initiatives that cross multiple agencies and disciplines. The MMR spans the City’s fiscal year, July through June—this year’s report covers Fiscal 2015. Last year’s MMR was the first produced by this administration, and for the first time, each chapter opened with a Focus on Equity statement by each agency. These statements highlight our belief that effective government performance must take into account the fair delivery and quality of services across the locations and populations of our city. This focus on equity continues to evolve as agencies advance their work and launch new programs and initiatives that create a New York that is fair and accessible to all who live here. The 2015 MMR picks up where last year’s left off. We continue to emphasize multi-agency collaborations, including signature City initiatives like Pre-K for All, Vision Zero and Housing New York, as well as new efforts that began in 2015, such as IDNYC, the Mayor’s Task Force on Behavioral Health and the Criminal Justice Action Plan and Career Pathways. This year’s MMR is the first full-year report of the de Blasio administration and we are pleased to present it to you. It provides an unvarnished picture of our progress to date, from areas where we have made remarkable progress to areas where the City needs to improve—but overall we believe this report reflects the administration’s vision being realized, and a City that is responsive to the needs of its residents. Mindy Tarlow Director, Mayor’s Office of Operations Table of Contents Introduction 175 Human Resources Administration Collaborating to 185 Administration for Children’s Services 193 Department of Homeless Services Deliver Results 199 Department for the Aging 3 Housing New York 9 Pre-K for All 203 Building Human Potential 15 Hurricane Sandy Recovery 205 Department of Education 19 Vision Zero 213 School Construction Authority 25 Young Men’s Initiative 217 Department of Youth and Community 31 Mayor’s Action Plan for Development Neighborhood Safety 223 Public Libraries 37 IDNYC 227 City University of New York 41 Mayor’s Task Force on Behavioral Health 231 Department of Small Business Services and the Criminal Justice System 45 Career Pathways 237 Infrastructure and Sustainability 49 Small Business First 239 Department of Environmental Protection Agency Chapters 245 Department of Transportation 253 Department of Buildings 57 Public Safety and Access to Justice 59 New York City Police Department 259 Department of Design and Construction 67 Fire Department 75 New York City Emergency Management 265 Promoting Viable Communities and 81 Department of Correction Neighborhoods 89 Department of Probation 267 Department of City Planning 93 Civilian Complaint Review Board 273 New York City Economic Development 97 Law Department Corporation 101 Department of Investigation 279 Department of Housing Preservation 105 City Commission on Human Rights and Development 109 Office of Administrative Trials and Hearings 287 New York City Housing Authority 113 Business Integrity Commission 295 Landmarks Preservation Commission 119 Basic Services for All New Yorkers 299 Administrative Services 121 Department of Sanitation 301 Department of Citywide Administrative 127 Department of Parks and Recreation Services 135 Department of Cultural Affairs 311 Department of Records and Information 139 Department of Consumer Affairs Services 145 311 Customer Service Center 315 Department of Finance 149 Taxi and Limousine Commission 321 Department of Information Technology and Telecommunications 155 Health and Human Services 327 Board of Elections 157 Department of Health and Mental Hygiene Appendix 165 Office of Chief Medical Examiner 331 MMR User’s Guide 171 Health and Hospitals Corporation 332 Index of Agencies INTRODUCTION MAYOR’S MANAGEMENT REPORT As mandated by Section 12 of the New York City Charter, the Mayor reports to the public and the City Council twice yearly on the performance of municipal agencies in delivering services. The annual Mayor’s Management Report (MMR) covers the twelve-month fiscal year period, from July through June. The Preliminary Mayor’s Management Report (PMMR) covers performance for the first four months of the fiscal year, from July through October. The Charter provisions governing the submission of the MMR can be viewed on the Mayor’s Office of Operations’ website at www.nyc.gov/mmr. The MMR and PMMR cover the operations of City agencies that report directly to the Mayor. Three additional non-Mayoral agencies are included, for a total of 44 agencies and organizations. Activities that have direct impact on New Yorkers - including the provision of support services to other agencies - are the focus of the report. The report is organized by agency around a set of services listed at the beginning of each agency chapter. Within service areas, goals articulate the agency’s aspirations. The services and goals were developed through collaboration between the Office of Operations and the senior managers of each agency. The “Performance Indicators” tables contain the following standard information for the measurements of each agency’s goals - • In the MMR, the most recent five full fiscal years of data are presented. In the PMMR, results are shown for the first four months of the current and preceding fiscal years, in addition to three previous full fiscal years. • A star designation («) showing which indicators are deemed critical. • Numeric targets, if appropriate, allowing for the comparison of actual performance against these projected levels of service. Targets for the next year are set initially in the PMMR based on the City’s preliminary budget and are later updated in the MMR, if necessary, based on the adopted budget or revised performance expectations. Because resources affect an agency’s ability to perform, the MMR and PMMR also present, for each agency, an overview of resources used and resources projected for use including personnel levels, overtime, expenditures, revenues and capital commitments. Each agency chapter also contains information regarding how well the agency is serving its customers including timeliness in responding to e-mail, letters and service requests made through the City’s 311 Customer Service Center. At the end of each agency chapter there is a “Noteworthy Changes, Additions or Deletions” section where important changes are noted including updates and corrections to information presented in earlier MMR/PMMRs. “Additional Resources” provides the full Internet addresses of links to additional agency information and statistics, including the agency’s website. A User’s Guide identifies and describes each component of an agency’s chapter. The MMR/PMMR is available in an interactive web version as well as in the form of a printable book. The interactive web version contains additional indicators that supplement the measures contained in the book version. The entire web version can be viewed at www.nyc.gov/mmr. Three types of MMR-related information are also available at www.nyc.gov/mmr: • Definitions for each agency performance indicator including the data source. • Additional tables showing information of interest across agencies including workforce absence rates, fleet vehicle usage, inquiries to the 311 Customer Service Center and budgetary units of appropriation. • Community-level information for selected performance measures, disaggregated by local service district (community district, police precinct, or school district). This information is available through the interactive Citywide Performance Reporting (CPR) Agency Performance Mapping feature of the City’s website at www.nyc.gov/cpr. Collaborating to Deliver Results MAIN DIVIDERS | Page 1 Page 2 | MAYOR’S MANAGEMENT REPORT Collaborating to Deliver Results HOUSING NEW YORK New York City faces an affordable housing crisis.

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