Virginia Railway Express Passenger Survey 2002
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Virginia Railway Express Passenger Survey 2002 Welcome to VRE's 2002 Passenger Survey! If you have already filled this out on the website, please do not complete this survey!!! VRE surveys our customers every year to gain information on your opinions about our service. Your answers are important and will help us not only improve service, but keep you as a satisfied customer. We realize the form is a bit long, but it is very important to us!! Your individual responses are strictly confidential and will be used for statistical analysis only. After completing this survey you may hand it to a staff person or leave it on your seat as you detrain. Thank you for your time and for riding the Virginia Railway Express. Please circle the letter of your response. 1) At which VRE station did you board this morning? a) Broad Run f) Backlick Road k) Rippon b) Manassas g) Fredericksburg l) Woodbridge c) Manassas Park h) Leeland Road m) Lorton d) Burke Centre i) Brooke n) Franconia/ Springfield e) Rolling Road j) Quantico o) Alexandria Count TRAIN Q1 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 1 1 89 109 140 105 83 54 6 23 611 13% B 66 73 92 84 75 61 7 14 472 10% C 1 58 90 98 79 77 52 7 14 476 10% D 61 73 98 93 94 37 3 25 484 10% E 37 30 91 54 41 50 1 19 323 7% F 1 7 7 17 13 10 16 4 75 2% G 43 18 218 132 161 110 84 60 27 853 18% H 81 75 98 59 52 37 20 422 9% I 57 50 71 48 36 18 14 294 6% J 8 44 28 36 20 26 9 13 184 4% K 1 40 40 54 51 30 22 14 252 5% L 3 2 49 60 60 43 33 26 15 291 6% M 1 14 10 8 23 21 14 5 96 2% N 2 1 3 9 2 3 20 0% O 1 1 1 1 2 6 0% Grand Total 56 20 507 398 490 357 292 188 318 383 538 428 380 270 24 210 4859 100% 2) At which station will you disembark the train this morning? a) Union Station d) Alexandria g) Woodbridge b) L’Enfant e) Backlick Road h) Lorton c) Crystal City f) Quantico i) Franconia/ Springfield Count TRAIN Q2 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 37 4 88 59 73 50 54 36 62 50 85 77 91 55 7 37 865 18% B 2 1 206 166 177 123 114 63 161 215 246 189 170 138 10 95 2076 43% C 1 122 113 128 108 73 47 84 105 176 142 84 54 3 43 1283 26% D 16 11 50 33 54 52 33 30 10 13 25 18 30 19 4 28 426 9% E 2 3 2 3 2 12 0% F 1 2 3 11 5 3 2 2 29 1% G 1 1 1 4 3 4 1 3 18 0% H 5 2 6 3 3 1 20 0% I 1 29 20 36 12 8 6 6 118 2% Grand Total 56 19 503 397 485 357 291 189 319 383 536 428 378 268 24 214 4847 100% 3) What train do you normally ride home? (Times shown represent departures from Union Station and include Amtrak Trains – second number is train number). A: Manassas Line B: Fredericksburg Line a) 10:35a / 51 a) 10:25a / 79 b) 1:30p / 325 b) 1:00p / 301 c) 3:45p/ 327 b) 2:25p / 95 d) 4:25p / 329 c) 3:38 / 303 e) 5:00p / 331 d) 4:05p / 305 f) 5:30p / 333 e) 4:45p / 307 g) 6:05p / 335 f) 5:15p / 309 h) 6:50p / 337 h) 5:45p / 93/83 i) 7:10p / 19 i) 5:55p / 311 j) 6:40p / 313 k) 7:00p / 85 Manassas Count TRAIN Q3A 84 302 310 322 324 326 328 330 332 334 999 Grand Total % A 1 1 1 3 0% B 4 4 2 5 2 1 1 2 21 1% C 1 1 123 116 79 35 19 17 1 16 408 17% D 1 81 116 148 98 49 25 3 22 543 23% E 40 83 166 136 106 51 3 22 607 25% F 1 33 38 79 92 90 75 4 26 438 18% G 15 17 40 41 70 61 3 7 254 11% H 12 7 12 15 25 28 2 7 108 4% I 5 1 4 3 4 3 20 1% Grand Total 1 1 2 314 382 531 425 365 261 18 102 2402 100% Fredericksburg Count TRAIN Q3B 84 86 300 302 304 306 308 310 322 324 326 330 332 999 Grand Total % A 1 1 1 1 4 0% B 1 7 5 4 1 2 1 1 22 1% C 8 1 3 1 13 1% D 2 2 153 57 53 24 20 7 1 1 12 332 14% E 5 3 124 88 73 53 21 11 1 1 12 392 16% F 12 3 118 132 159 90 64 30 36 644 27% G 10 3 55 64 117 100 90 59 28 526 22% H 18 1 6 9 21 17 11 5 1 3 92 4% I 2 2 18 32 43 42 47 28 1 15 230 10% J 3 1 11 10 11 17 33 29 1 4 120 5% K 3 3 2 1 3 1 8 1 22 1% Grand Total 56 18 503 395 488 348 288 180 1 1 2 3 1 113 2397 100% 4) What type of ticket are you using today? a) Single Ride/Round c) Monthly e) TLC-Joint VRE-Metro Trip d) Free Ride Certificate Fare Card b) Ten Trip Count TRAIN Q4 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 1 11 5 14 6 15 13 4 3 10 12 7 5 2 3 111 2% B 30 15 281 215 263 198 155 116 178 188 263 225 202 158 17 124 2628 54% C 22 3 173 147 176 129 101 46 118 167 229 164 145 85 4 77 1786 37% D 7 2 8 7 3 6 2 6 7 3 4 7 62 1% E 4 1 32 23 27 17 14 7 12 18 27 23 21 13 1 11 251 5% Grand Total 56 20 504 392 488 357 288 188 314 382 536 427 379 268 24 215 4838 100% 5) Where did you purchase this ticket? a) At a station from Ticket Vending c) Through the mail Machine (TVM) d) On the Internet from b) From an station or off-site vendor commuterdirect.com Count TRAIN Q5 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 32 12 141 120 156 131 123 81 124 130 201 180 191 117 9 95 1843 39% B 21 7 347 264 307 209 154 99 183 235 309 222 170 130 14 108 2779 58% C 4 3 11 4 4 2 2 5 10 7 4 5 1 4 66 1% D 3 1 7 5 7 7 3 1 4 7 9 12 6 7 8 87 2% Grand Total 56 20 499 392 481 351 284 183 313 377 529 421 371 259 24 215 4775 100% 6) Have you used the Fare Collection 2 Machines either at the platform or from a vendor? a) Yes b) No Count TRAIN Q6 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 34 10 212 181 232 186 147 103 155 211 275 240 227 167 14 118 2512 52% B 22 10 289 211 255 165 141 82 155 169 254 180 147 99 10 96 2285 48% Grand Total 56 20 501 392 487 351 288 185 310 380 529 420 374 266 24 214 4797 100% 7) The new Fare Collection 2 system is: (Circle all that apply) a) Faster b) Easy To Use c) Convenient Count TRAIN Q7 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 16 6 135 113 142 116 102 72 95 134 168 144 141 104 7 82 1577 B 26 6 149 120 186 152 111 74 112 135 205 182 161 110 9 114 1852 C 14 6 126 96 129 99 87 57 87 94 147 128 104 66 8 79 1327 Grand Total 82 24 559 449 643 519 411 277 406 498 725 636 567 390 33 389 6608 8) Have you used one of the three Commuter Stores (Crystal City, Ballston, Rosslyn, Springfield)? a) Yes b) No Count TRAIN Q8 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 7 5 207 162 175 148 104 70 137 157 246 182 133 82 10 77 1902 40% B 49 15 295 231 309 208 186 118 177 220 286 243 243 182 13 137 2912 60% Grand Total 56 20 502 393 484 356 290 188 314 377 532 425 376 264 23 214 4814 100% 9) If yes, rate your satisfaction with the service received at the store? (1 - not convenient; 10 - very convenient) 1 2 3 4 5 6 7 8 9 10 Count TRAIN Q9 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % 1 1 10 2 7 5 2 2 4 8 5 4 7 4 1 4 66 3% 2 3 4 4 2 1 1 2 3 2 1 1 24 1% 3 2 4 3 1 3 1 4 6 4 5 3 2 38 2% 4 1 9 4 5 2 3 4 3 4 4 4 1 2 46 2% 5 2 15 9 11 9 7 4 9 14 17 7 9 5 4 122 6% 6 2 1 9 9 7 4 5 3 4 11 14 10 4 6 1 4 94 5% 7 1 8 14 26 15 13 9 14 14 30 23 18 8 2 4 199 10% 8 2 44 27 42 32 25 11 29 43 56 46 38 17 3 16 431 22% 9 44 38 19 22 18 16 29 23 43 33 19 12 3 16 335 17% 10 1 2 74 56 71 61 32 24 50 46 78 56 33 28 3 25 640 32% Grand Total 8 5 218 163 195 155 110 71 144 166 255 190 139 85 13 78 1995 100% 10) Have you used Commuter Direct either by mail or via the Internet at www.commuterdirect.com? a) Yes b) No Count TRAIN Q10 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 8 2 40 23 33 27 24 8 23 34 50 42 34 17 2 19 386 8% B 46 16 452 363 439 320 261 176 280 342 477 375 332 244 20 197 4340 92% Grand Total 54 18 492 386 472 347 285 184 303 376 527 417 366 261 22 216 4726 100% 11) If yes, rate your satisfaction with the service at Commuter Direct? (1 - not convenient; 10 - very convenient) 1 2 3 4 5 6 7 8 9 10 Count TRAIN Q11 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % 1 1 8 2 5 3 1 1 4 2 5 5 4 2 3 46 10% 2 2 2 1 2 2 2 3 2 2 18 4% 3 3 2 5 1 2 3 3 1 20 4% 4 2 1 1 1 1 2 1 1 1 1 12 3% 5 2 1 4 2 6 3 2 2 4 4 5 1 36 8% 6 2 2 1 3 1 1 1 3 3 2 19 4% 7 5 4 3 4 6 4 3 5 9 2 1 1 2 49 11% 8 1 1 4 5 8 8 5 1 7 8 13 5 6 3 3 78 17% 9 1 1 5 3 6 1 5 2 3 5 7 4 4 5 1 53 12% 10 3 12 6 10 4 8 4 6 8 19 11 9 6 1 9 116 26% Grand Total 10 3 45 27 44 30 28 10 29 37 62 45 36 19 3 19 447 100% 12) Have you ever used the VRE-TLC card that offers unlimited trips on VRE and Metrorail for one calendar month? a) Yes b) No Count TRAIN Q12 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 4 1 69 55 49 46 27 20 30 48 69 45 48 31 4 23 569 12% B 52 18 432 336 435 306 260 167 284 331 462 377 332 235 20 191 4238 88% Grand Total 56 19 501 391 484 352 287 187 314 379 531 422 380 266 24 214 4807 100% 13) How did you travel to the VRE station this morning? a) Drove alone / Parked d) Metrobus h) Fairfax Connector b) Drove / rode with e) Walked i) DASH others and parked f) Bike j) Arlington Trolley c) Dropped off by car g) OmniLink k) Other Count TRAIN Q13 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 45 9 435 333 400 292 226 152 285 333 441 348 314 214 10 180 4017 83% B 5 2 33 37 42 28 23 10 4 18 44 22 11 20 1 11 311 6% C 6 7 26 16 32 25 33 18 14 23 36 45 42 18 9 15 365 8% D 1 1 0% E 1 7 10 13 10 7 6 11 7 13 10 9 10 4 7 125 3% F 1 1 1 1 4 2 10 0% G 1 2 1 4 0% K 1 3 1 1 1 1 8 0% Grand Total 56 20 505 396 489 357 290 187 315 382 535 425 378 267 24 215 4841 100% 14) How far is it from your home to the VRE station where you boarded today? a) Less than ½ mile c) 3-5 miles e) 11 miles-20 miles b) ½-2 miles d) 6-10 miles f) 21 miles or more Count TRAIN Q14 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 2 14 19 20 19 24 14 18 18 36 23 15 17 2 7 248 5% B 4 5 76 69 79 74 53 42 135 153 188 171 164 107 13 74 1407 29% C 14 3 139 112 142 95 86 55 74 106