Virginia Railway Express Passenger Survey 2002
Welcome to VRE's 2002 Passenger Survey!
If you have already filled this out on the website, please do not complete this survey!!!
VRE surveys our customers every year to gain information on your opinions about our service. Your answers are important and will help us not only improve service, but keep you as a satisfied customer. We realize the form is a bit long, but it is very important to us!! Your individual responses are strictly confidential and will be used for statistical analysis only.
After completing this survey you may hand it to a staff person or leave it on your seat as you detrain. Thank you for your time and for riding the Virginia Railway Express.
Please circle the letter of your response.
1) At which VRE station did you board this morning? a) Broad Run f) Backlick Road k) Rippon b) Manassas g) Fredericksburg l) Woodbridge c) Manassas Park h) Leeland Road m) Lorton d) Burke Centre i) Brooke n) Franconia/ Springfield e) Rolling Road j) Quantico o) Alexandria
Count TRAIN Q1 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 1 1 89 109 140 105 83 54 6 23 611 13% B 66 73 92 84 75 61 7 14 472 10% C 1 58 90 98 79 77 52 7 14 476 10% D 61 73 98 93 94 37 3 25 484 10% E 37 30 91 54 41 50 1 19 323 7% F 1 7 7 17 13 10 16 4 75 2% G 43 18 218 132 161 110 84 60 27 853 18% H 81 75 98 59 52 37 20 422 9% I 57 50 71 48 36 18 14 294 6% J 8 44 28 36 20 26 9 13 184 4% K 1 40 40 54 51 30 22 14 252 5% L 3 2 49 60 60 43 33 26 15 291 6% M 1 14 10 8 23 21 14 5 96 2% N 2 1 3 9 2 3 20 0% O 1 1 1 1 2 6 0% Grand Total 56 20 507 398 490 357 292 188 318 383 538 428 380 270 24 210 4859 100%
2) At which station will you disembark the train this morning? a) Union Station d) Alexandria g) Woodbridge b) L’Enfant e) Backlick Road h) Lorton c) Crystal City f) Quantico i) Franconia/ Springfield
Count TRAIN Q2 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 37 4 88 59 73 50 54 36 62 50 85 77 91 55 7 37 865 18% B 2 1 206 166 177 123 114 63 161 215 246 189 170 138 10 95 2076 43% C 1 122 113 128 108 73 47 84 105 176 142 84 54 3 43 1283 26% D 16 11 50 33 54 52 33 30 10 13 25 18 30 19 4 28 426 9% E 2 3 2 3 2 12 0% F 1 2 3 11 5 3 2 2 29 1% G 1 1 1 4 3 4 1 3 18 0% H 5 2 6 3 3 1 20 0% I 1 29 20 36 12 8 6 6 118 2% Grand Total 56 19 503 397 485 357 291 189 319 383 536 428 378 268 24 214 4847 100%
3) What train do you normally ride home? (Times shown represent departures from Union Station and include Amtrak Trains – second number is train number).
A: Manassas Line B: Fredericksburg Line a) 10:35a / 51 a) 10:25a / 79 b) 1:30p / 325 b) 1:00p / 301 c) 3:45p/ 327 b) 2:25p / 95 d) 4:25p / 329 c) 3:38 / 303 e) 5:00p / 331 d) 4:05p / 305 f) 5:30p / 333 e) 4:45p / 307 g) 6:05p / 335 f) 5:15p / 309 h) 6:50p / 337 h) 5:45p / 93/83 i) 7:10p / 19 i) 5:55p / 311 j) 6:40p / 313 k) 7:00p / 85
Manassas Count TRAIN Q3A 84 302 310 322 324 326 328 330 332 334 999 Grand Total % A 1 1 1 3 0% B 4 4 2 5 2 1 1 2 21 1% C 1 1 123 116 79 35 19 17 1 16 408 17% D 1 81 116 148 98 49 25 3 22 543 23% E 40 83 166 136 106 51 3 22 607 25% F 1 33 38 79 92 90 75 4 26 438 18% G 15 17 40 41 70 61 3 7 254 11% H 12 7 12 15 25 28 2 7 108 4% I 5 1 4 3 4 3 20 1% Grand Total 1 1 2 314 382 531 425 365 261 18 102 2402 100%
Fredericksburg Count TRAIN Q3B 84 86 300 302 304 306 308 310 322 324 326 330 332 999 Grand Total % A 1 1 1 1 4 0% B 1 7 5 4 1 2 1 1 22 1% C 8 1 3 1 13 1% D 2 2 153 57 53 24 20 7 1 1 12 332 14% E 5 3 124 88 73 53 21 11 1 1 12 392 16% F 12 3 118 132 159 90 64 30 36 644 27% G 10 3 55 64 117 100 90 59 28 526 22% H 18 1 6 9 21 17 11 5 1 3 92 4% I 2 2 18 32 43 42 47 28 1 15 230 10% J 3 1 11 10 11 17 33 29 1 4 120 5% K 3 3 2 1 3 1 8 1 22 1% Grand Total 56 18 503 395 488 348 288 180 1 1 2 3 1 113 2397 100%
4) What type of ticket are you using today? a) Single Ride/Round c) Monthly e) TLC-Joint VRE-Metro Trip d) Free Ride Certificate Fare Card b) Ten Trip
Count TRAIN Q4 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 1 11 5 14 6 15 13 4 3 10 12 7 5 2 3 111 2% B 30 15 281 215 263 198 155 116 178 188 263 225 202 158 17 124 2628 54% C 22 3 173 147 176 129 101 46 118 167 229 164 145 85 4 77 1786 37% D 7 2 8 7 3 6 2 6 7 3 4 7 62 1% E 4 1 32 23 27 17 14 7 12 18 27 23 21 13 1 11 251 5% Grand Total 56 20 504 392 488 357 288 188 314 382 536 427 379 268 24 215 4838 100%
5) Where did you purchase this ticket?
a) At a station from Ticket Vending c) Through the mail Machine (TVM) d) On the Internet from b) From an station or off-site vendor commuterdirect.com
Count TRAIN Q5 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 32 12 141 120 156 131 123 81 124 130 201 180 191 117 9 95 1843 39% B 21 7 347 264 307 209 154 99 183 235 309 222 170 130 14 108 2779 58% C 4 3 11 4 4 2 2 5 10 7 4 5 1 4 66 1% D 3 1 7 5 7 7 3 1 4 7 9 12 6 7 8 87 2% Grand Total 56 20 499 392 481 351 284 183 313 377 529 421 371 259 24 215 4775 100%
6) Have you used the Fare Collection 2 Machines either at the platform or from a vendor? a) Yes b) No
Count TRAIN Q6 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 34 10 212 181 232 186 147 103 155 211 275 240 227 167 14 118 2512 52% B 22 10 289 211 255 165 141 82 155 169 254 180 147 99 10 96 2285 48% Grand Total 56 20 501 392 487 351 288 185 310 380 529 420 374 266 24 214 4797 100%
7) The new Fare Collection 2 system is: (Circle all that apply) a) Faster b) Easy To Use c) Convenient
Count TRAIN Q7 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 16 6 135 113 142 116 102 72 95 134 168 144 141 104 7 82 1577 B 26 6 149 120 186 152 111 74 112 135 205 182 161 110 9 114 1852 C 14 6 126 96 129 99 87 57 87 94 147 128 104 66 8 79 1327 Grand Total 82 24 559 449 643 519 411 277 406 498 725 636 567 390 33 389 6608
8) Have you used one of the three Commuter Stores (Crystal City, Ballston, Rosslyn, Springfield)? a) Yes b) No
Count TRAIN Q8 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 7 5 207 162 175 148 104 70 137 157 246 182 133 82 10 77 1902 40% B 49 15 295 231 309 208 186 118 177 220 286 243 243 182 13 137 2912 60% Grand Total 56 20 502 393 484 356 290 188 314 377 532 425 376 264 23 214 4814 100%
9) If yes, rate your satisfaction with the service received at the store? (1 - not convenient; 10 - very convenient) 1 2 3 4 5 6 7 8 9 10
Count TRAIN Q9 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % 1 1 10 2 7 5 2 2 4 8 5 4 7 4 1 4 66 3% 2 3 4 4 2 1 1 2 3 2 1 1 24 1% 3 2 4 3 1 3 1 4 6 4 5 3 2 38 2% 4 1 9 4 5 2 3 4 3 4 4 4 1 2 46 2% 5 2 15 9 11 9 7 4 9 14 17 7 9 5 4 122 6% 6 2 1 9 9 7 4 5 3 4 11 14 10 4 6 1 4 94 5% 7 1 8 14 26 15 13 9 14 14 30 23 18 8 2 4 199 10% 8 2 44 27 42 32 25 11 29 43 56 46 38 17 3 16 431 22% 9 44 38 19 22 18 16 29 23 43 33 19 12 3 16 335 17% 10 1 2 74 56 71 61 32 24 50 46 78 56 33 28 3 25 640 32% Grand Total 8 5 218 163 195 155 110 71 144 166 255 190 139 85 13 78 1995 100%
10) Have you used Commuter Direct either by mail or via the Internet at www.commuterdirect.com? a) Yes b) No
Count TRAIN Q10 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 8 2 40 23 33 27 24 8 23 34 50 42 34 17 2 19 386 8% B 46 16 452 363 439 320 261 176 280 342 477 375 332 244 20 197 4340 92% Grand Total 54 18 492 386 472 347 285 184 303 376 527 417 366 261 22 216 4726 100%
11) If yes, rate your satisfaction with the service at Commuter Direct? (1 - not convenient; 10 - very convenient) 1 2 3 4 5 6 7 8 9 10
Count TRAIN Q11 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % 1 1 8 2 5 3 1 1 4 2 5 5 4 2 3 46 10% 2 2 2 1 2 2 2 3 2 2 18 4% 3 3 2 5 1 2 3 3 1 20 4% 4 2 1 1 1 1 2 1 1 1 1 12 3% 5 2 1 4 2 6 3 2 2 4 4 5 1 36 8% 6 2 2 1 3 1 1 1 3 3 2 19 4% 7 5 4 3 4 6 4 3 5 9 2 1 1 2 49 11% 8 1 1 4 5 8 8 5 1 7 8 13 5 6 3 3 78 17% 9 1 1 5 3 6 1 5 2 3 5 7 4 4 5 1 53 12% 10 3 12 6 10 4 8 4 6 8 19 11 9 6 1 9 116 26% Grand Total 10 3 45 27 44 30 28 10 29 37 62 45 36 19 3 19 447 100%
12) Have you ever used the VRE-TLC card that offers unlimited trips on VRE and Metrorail for one calendar month? a) Yes b) No
Count TRAIN Q12 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 4 1 69 55 49 46 27 20 30 48 69 45 48 31 4 23 569 12% B 52 18 432 336 435 306 260 167 284 331 462 377 332 235 20 191 4238 88% Grand Total 56 19 501 391 484 352 287 187 314 379 531 422 380 266 24 214 4807 100%
13) How did you travel to the VRE station this morning? a) Drove alone / Parked d) Metrobus h) Fairfax Connector b) Drove / rode with e) Walked i) DASH others and parked f) Bike j) Arlington Trolley c) Dropped off by car g) OmniLink k) Other
Count TRAIN Q13 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 45 9 435 333 400 292 226 152 285 333 441 348 314 214 10 180 4017 83% B 5 2 33 37 42 28 23 10 4 18 44 22 11 20 1 11 311 6% C 6 7 26 16 32 25 33 18 14 23 36 45 42 18 9 15 365 8% D 1 1 0% E 1 7 10 13 10 7 6 11 7 13 10 9 10 4 7 125 3% F 1 1 1 1 4 2 10 0% G 1 2 1 4 0% K 1 3 1 1 1 1 8 0% Grand Total 56 20 505 396 489 357 290 187 315 382 535 425 378 267 24 215 4841 100%
14) How far is it from your home to the VRE station where you boarded today? a) Less than ½ mile c) 3-5 miles e) 11 miles-20 miles b) ½-2 miles d) 6-10 miles f) 21 miles or more
Count TRAIN Q14 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 2 14 19 20 19 24 14 18 18 36 23 15 17 2 7 248 5% B 4 5 76 69 79 74 53 42 135 153 188 171 164 107 13 74 1407 29% C 14 3 139 112 142 95 86 55 74 106 167 117 106 79 6 60 1361 28% D 20 7 184 118 165 110 82 39 47 58 73 57 45 31 1 42 1079 22% E 13 5 76 56 60 33 29 26 22 25 41 36 20 19 1 24 486 10% F 3 17 20 22 25 15 12 19 23 29 19 29 13 8 254 5% Grand Total 56 20 506 394 488 356 289 188 315 383 534 423 379 266 23 215 4835 100%
15) How will you get to your final destination when you get off the train? a) Walk e) Car i) DASH b) Bike f) Metrobus j) Fairfax Connector c) Taxi g) ART bus k) Other d) Metrorail h) MARC
Count TRAIN Q15 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 26 8 291 242 297 216 195 119 204 249 355 302 242 181 10 123 3060 64% B 1 2 1 2 1 1 8 0% C 1 1 1 1 2 2 1 9 0% D 21 8 113 89 96 103 67 46 62 80 124 79 98 51 7 44 1088 23% E 5 1 37 32 41 22 18 13 19 24 21 14 19 13 2 20 301 6% F 1 17 7 14 4 1 3 7 10 7 3 2 5 1 2 84 2% G 4 1 1 2 2 4 5 2 4 25 1% H 3 2 2 1 8 0% I 3 1 10 6 12 7 1 4 1 2 10 2 4 1 7 71 1% J 10 2 9 2 1 1 1 2 1 3 32 1% K 18 15 15 2 5 3 17 11 12 7 2 5 2 8 122 3% Grand Total 56 20 504 394 489 357 290 188 313 382 536 415 369 259 22 214 4808 100%
16) Do you own a Metro SmartTrip Card? a) Yes b) No
Count TRAIN Q16 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 13 3 103 81 93 73 60 39 56 83 127 90 75 50 5 49 1000 21% B 43 17 403 317 395 285 232 150 263 299 408 335 305 217 19 166 3854 79% Grand Total 56 20 506 398 488 358 292 189 319 382 535 425 380 267 24 215 4854 100%
17) Do you currently receive “Smart Benefits?” a) Yes b) No c) Don’t know what this is
Count TRAIN Q17 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 6 2 52 32 60 47 29 17 45 43 85 68 39 30 3 12 570 12% B 30 16 247 188 242 174 147 97 148 169 240 181 190 141 8 75 2293 48% C 20 2 193 165 183 128 111 71 113 161 201 169 139 90 11 128 1885 40% Grand Total 56 20 492 385 485 349 287 185 306 373 526 418 368 261 22 215 4748 100%
18) How long will it take to reach your final destination when you get off the train? a) Less than 5 minutes c) 11-15 minutes e) 21+ minutes b) 5-10 minutes d) 16-20 minutes
Count TRAIN Q18 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 9 3 128 95 118 99 87 42 77 94 167 141 110 84 5 51 1310 27% B 14 5 122 108 157 111 92 64 95 122 150 147 118 91 7 54 1457 30% C 18 3 117 102 100 79 56 36 74 94 132 74 88 57 6 49 1085 22% D 9 6 57 52 75 38 30 25 45 46 51 33 38 24 3 32 564 12% E 6 3 78 40 39 29 25 20 26 26 33 28 20 12 2 25 412 9% Grand Total 56 20 502 397 489 356 290 187 317 382 533 423 374 268 23 211 4828 100%
19) How do you get to work on the days you do not ride the VRE? a) Always use VRE e) Car and Metrorail i) “Slug” b) Drive alone f) Bus j) Other c) Carpool g) Car and Bus d) Vanpool h) Bus and Metrorail
Count TRAIN Q19 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 21 8 171 139 173 107 84 47 84 132 171 134 104 81 3 75 1534 32% B 21 5 232 142 205 139 118 96 131 128 149 125 124 83 3 81 1782 37% C 4 1 27 40 27 27 17 4 9 11 31 28 17 13 2 5 263 6% D 2 3 1 2 2 1 1 12 0% E 7 2 42 48 54 57 45 23 75 87 153 110 98 76 10 33 920 19% F 4 4 3 2 3 2 2 1 2 5 28 1% G 1 6 3 4 4 2 1 3 2 1 3 1 1 32 1% H 1 3 1 1 5 8 9 7 13 2 4 54 1% I 1 8 9 10 19 8 3 3 2 8 7 4 1 5 88 2% J 2 1 8 5 7 4 8 8 3 4 6 1 9 1 1 68 1% Grand Total 56 18 500 394 486 358 287 186 317 377 530 415 370 256 21 210 4781 100%
20) Before you began using VRE, what was your usual means of commuting? a) Drove alone e) Bus i) I have always used VRE b) Carpool f) Car and Bus j) Other c) Vanpool g) Bus and Metrorail d) Car and Metrorail h) “Slug”
Count TRAIN Q20 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 24 7 184 148 185 149 133 89 120 128 180 158 155 99 7 70 1836 38% B 1 64 42 52 23 24 12 45 52 81 49 35 24 1 16 521 11% C 4 1 44 39 26 15 11 7 21 23 18 13 11 5 1 11 250 5% D 6 1 34 28 35 45 38 27 49 55 96 90 75 51 4 35 669 14% E 2 1 26 18 15 13 8 6 6 12 12 7 6 4 6 142 3% F 1 14 14 9 8 7 1 5 9 6 8 5 6 93 2% G 2 7 5 6 8 4 2 16 13 22 15 24 17 10 151 3% H 1 15 11 20 16 8 7 3 3 17 12 3 3 1 3 123 3% I 14 4 103 79 127 71 47 31 48 76 95 57 51 51 4 55 913 19% J 1 2 13 9 11 9 10 4 5 10 4 10 6 7 3 2 106 2% Grand Total 55 17 504 393 486 357 290 186 318 381 531 419 371 261 21 214 4804 100%
21) What are your work hours: (Choose the one closest to your work start) Start Time (AM) a) 6:00-6:15 e) 7:01-7:15 i) 8:01-8:15 m) 9:01-9:30 b) 6:16-6:30 f) 7:16-7:30 j) 8:16-8:30 n) After 9:30 c) 6:31-6:45 g) 7:31-7:45 k) 8:31-8:45 d) 6:46-7:00 h) 7:46-8:00 l) 8:46-9:00
Count TRAIN Q21 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 14 7 5 2 1 72 9 5 2 1 1 6 125 3% B 77 6 2 1 2 1 98 7 4 1 2 2 14 217 5% C 116 13 7 4 2 55 4 5 1 1 1 23 232 5% D 150 32 9 5 5 1 25 129 21 6 2 1 2 16 404 8% E 1 1 79 141 39 9 5 6 13 157 46 13 5 4 16 535 11% F 1 1 30 99 80 22 12 4 12 39 130 19 7 5 25 486 10% G 1 11 51 123 16 12 3 9 19 159 34 10 3 24 475 10% H 2 8 22 119 51 25 5 2 9 85 124 30 7 3 19 511 11% I 9 1 7 12 69 98 38 9 4 6 52 148 44 18 3 21 539 11% J 21 2 7 11 20 82 40 15 8 11 45 105 27 1 22 417 9% K 7 2 2 3 8 36 60 17 4 10 15 70 32 2 11 279 6% L 9 2 1 1 6 18 50 36 6 1 6 9 71 61 2 8 287 6% M 4 4 1 12 32 73 9 3 3 4 23 99 5 6 278 6% N 1 4 1 1 2 15 2 2 3 2 2 35 1% Grand Total 56 17 503 398 488 357 286 185 317 383 537 423 373 264 20 213 4820 100%
22) End Time (PM) a) Before 2:00 h) 3:46-4:00 o) 5:31-5:45 v) 7:16-7:30 b) 2:00-2:30 i) 4:01-4:15 p) 5:46-6:00 w) 7:31-7:45 c) 2:31-2:45 j) 4:16-4:30 q) 6:01-6:15 x) 7:46-8:00 d) 2:46-3:00 k) 4:31-4:45 r) 6:16-6:30 y) After 8:00 e) 3:01-3:15 l) 4:46-5:00 s) 6:31-6:45 f) 3:16-3:30 m) 5:01-5:15 t) 6:46-7:00 g) 3:31-3:45 n) 5:16-5:30 u) 7:01-7:15
Count TRAIN Q22 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 1 3 1 3 1 1 2 1 4 3 20 0% B 4 1 2 2 1 1 1 1 13 0% C 2 2 1 3 1 1 10 0% D 8 4 1 3 1 1 18 0% E 1 15 2 5 1 1 14 3 8 1 2 7 60 1% F 1 76 21 7 3 3 26 36 5 3 3 3 8 195 4% G 1 77 33 19 9 2 5 48 50 28 6 5 3 15 301 6% H 3 1 72 53 28 21 10 4 43 47 38 23 12 5 12 372 8% I 1 1 60 53 63 30 14 7 37 33 63 22 8 7 1 11 411 9% J 1 1 60 40 75 28 10 3 33 68 77 68 28 16 1 27 536 11% K 10 1 43 65 56 39 30 11 9 41 55 56 25 12 2 22 477 10% L 9 27 41 65 72 31 21 20 34 76 62 62 20 28 568 12% M 9 3 25 24 81 64 65 32 25 22 91 77 61 39 1 24 643 13% N 12 2 9 22 33 33 32 25 16 16 35 45 43 44 5 21 393 8% O 4 8 18 20 24 24 24 6 9 23 24 46 42 2 20 294 6% P 2 1 3 16 12 16 29 14 1 8 9 19 35 24 8 197 4% Q 1 4 4 9 3 12 10 7 4 7 4 13 14 1 3 96 2% R 1 3 3 5 4 7 9 4 1 6 3 14 11 1 5 77 2% S 1 2 2 5 7 10 8 4 3 1 4 9 1 1 58 1% T 1 3 3 1 4 1 3 4 6 6 1 1 34 1% U 1 1 1 2 1 1 1 1 2 1 12 0% V 3 1 1 5 0% W 1 3 1 5 0% X 1 1 1 1 1 2 1 1 1 10 0% Y 1 1 2 1 2 2 1 1 1 2 14 0% Grand Total 56 16 504 398 488 358 286 184 316 383 536 424 373 262 20 215 4819 100%
23) How many days do you normally ride VRE? a) Once a week e) Five times a week b) Twice a week f) Once or Twice a month c) Three times a week g) A few times per year d) Four times a week h) This is my first ride
Count TRAIN Q23 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 4 3 2 9 2 1 3 1 2 3 3 3 1 5 42 1% B 2 11 6 10 6 11 3 3 8 12 8 10 11 5 106 2% C 4 1 18 17 20 17 16 19 20 16 25 24 20 21 3 14 255 5% D 2 5 79 53 60 43 44 37 71 74 73 67 72 46 6 32 764 16% E 46 7 393 317 383 277 208 114 216 281 418 316 272 186 12 149 3595 74% F 1 2 1 5 2 4 4 2 1 4 4 1 1 1 7 40 1% G 2 1 1 1 7 3 3 2 2 2 1 4 3 32 1% H 1 1 2 2 5 3 2 1 1 1 19 0% Grand Total 56 19 507 398 490 356 292 186 317 383 538 424 380 270 22 215 4853 100%
24) Have you used the mid-day trains? (Circle all that apply) a) #325 (Leaves Union Station 1:30p) b) #334 (Leaves Broad Run at 10:15a) c) #301 (Leaves Union Station at 1:00p)
Count TRAIN Q24 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 10 3 63 53 56 44 49 29 235 277 354 284 220 191 13 87 1968 B 3 1 4 3 2 2 2 1 52 61 107 87 85 95 12 19 536 C 26 10 345 249 276 207 165 86 21 31 37 39 42 32 1 77 1644 Grand Total 39 14 412 305 334 253 216 116 308 369 498 410 347 318 26 183 4148
25) If yes how often do you use a mid-day train? a) Daily d) 2-3 times per month b) Once a week e) Once a month or less c) 2 -3 times per week
Count TRAIN Q25 84 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 2 1 1 2 2 3 2 13 0% B 3 43 19 28 19 13 12 28 15 23 14 12 15 1 4 249 7% C 1 12 9 6 2 1 1 8 5 4 4 3 3 3 1 63 2% D 9 124 64 82 48 51 23 76 96 94 76 64 60 7 41 915 26% E 15 209 207 202 168 137 76 148 181 280 228 180 143 8 119 2301 65% Grand Total 28 388 299 320 238 202 112 261 297 403 324 262 223 19 165 3541 100%
The following questions apply to the November 5 Tax Referendum: 26) Are you aware that on November 5 residents of Northern Virginia will vote on a 1/2¢ sales tax increase that will fund transit and road improvements? a) Yes b) No
Count Train Q26 84 86 300 302 304 306 308 310 322 323 324 326 328 330 332 334 999 Grand Total % A 29 9 313 244 289 227 154 113 239 2 296 407 302 271 192 14 275 3376 70% B 20 8 172 135 169 138 100 73 72 1 71 116 107 93 70 8 65 1418 30% Grand Total 49 17 485 379 458 365 254 186 311 3 367 523 409 364 262 22 340 4794 100%
27) Did you know that if this referendum passes VRE stands to gain $100 million that would fund our acquisition of new rail cars? a) Yes b) No
Count Train Q27 84 86 300 302 304 306 308 310 322 323 324 326 328 330 332 334 999 Grand Total % A 17 7 216 159 187 148 97 61 149 2 171 236 174 151 107 8 197 2087 44% B 32 10 267 220 269 217 156 125 160 1 194 285 235 212 152 14 147 2696 56% Grand Total 49 17 483 379 456 365 253 186 309 3 365 521 409 363 259 22 344 4783 100%
28) My vote on this referendum will be: a) Yes b) No c) Don’t want to share that
Count Train Q28 84 86 300 302 304 306 308 310 322 323 324 326 328 330 332 334 999 Grand Total % A 26 12 273 208 241 206 148 110 172 190 278 227 211 149 11 162 2624 60% B 3 33 22 28 25 14 9 30 1 46 61 55 39 30 3 37 436 10% C 17 2 139 98 128 106 59 54 84 1 109 140 103 92 64 7 138 1341 30% Grand Total 46 14 445 328 397 337 221 173 286 2 345 479 385 342 243 21 337 4401 100%
29) I would be interested in having a “quiet” car on the train I ride. (Quiet cars restrict talking and noise) a) Yes b) No
Count TRAIN Q29 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 30 11 336 241 279 191 168 110 177 192 244 204 175 139 13 122 2632 56% B 22 8 161 141 193 155 114 66 131 167 265 206 192 114 8 86 2029 44% Grand Total 52 19 497 382 472 346 282 176 308 359 509 410 367 253 21 208 4661 100%
30) Would you be interested in: (Please mark all that apply.) a) A later evening bus service (after the last train) on nights I work late b) A late evening train leaving Union Station about 7:30 c) An earlier morning train (Leaving Fredericksburg/Manassas 4:45a-5:00a)
Count TRAIN Q30 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 7 6 72 57 85 61 56 41 29 36 67 54 70 41 6 35 723 B 33 12 201 203 263 219 203 132 134 172 269 231 239 178 16 130 2635 C 7 2 314 119 90 53 51 17 128 70 47 28 28 19 2 50 1025 Grand Total 47 20 587 379 438 333 310 190 291 278 383 313 337 238 24 215 4383
31) Would you be interested in having soda vending machines available on the platforms? a) Yes b) No
Count TRAIN Q31 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 37 14 278 221 292 231 185 131 154 195 274 205 210 154 13 104 2698 57% B 16 5 219 168 185 118 100 58 157 176 243 207 160 108 10 106 2036 43% Grand Total 53 19 497 389 477 349 285 189 311 371 517 412 370 262 23 210 4734 100%
32) Have you: (Circle all that apply)? a) Contacted VRE by e-mail c) Used Guaranteed Ride Home b) Visited www.vre.org d) Used Security Blanket
Count TRAIN Q32 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 25 5 233 185 183 139 110 78 127 153 231 181 142 119 9 164 2084 B 45 16 426 345 429 318 261 165 273 334 465 381 325 244 18 210 4255 C 6 2 45 32 29 39 24 16 37 55 46 33 22 30 4 14 434 D 1 4 1 4 1 5 1 3 2 2 1 1 26 Grand Total 77 23 708 563 641 500 396 264 437 543 745 597 491 394 31 389 6799
33) Do you own a PDA? a) Yes b) No
Count TRAIN Q33 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 13 5 129 114 119 113 77 52 98 101 163 136 107 65 6 69 1367 30% B 40 13 349 252 335 211 200 117 202 264 340 275 243 187 13 140 3181 70% Grand Total 53 18 478 366 454 324 277 169 300 365 503 411 350 252 19 209 4548 100%
34) Do you own a phone/pager that can receive e-mail? a) Yes b) No
Count TRAIN Q34 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 21 5 167 125 155 126 96 69 89 115 178 141 114 82 6 56 1545 32% B 33 15 336 268 325 225 195 120 227 263 348 284 258 181 15 158 3251 68% Grand Total 54 20 503 393 480 351 291 189 316 378 526 425 372 263 21 214 4796 100%
35) In the past year have you recommended a friend try VRE? a) Yes, 1 person b) Yes, more than 1 person c) No
Count TRAIN Q35 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 12 5 98 79 102 74 59 29 77 78 107 74 75 51 5 31 956 20% B 23 11 334 252 302 223 184 122 192 246 337 291 241 177 15 162 3112 65% C 18 4 71 61 80 55 46 37 47 55 85 60 55 37 2 21 734 15% Grand Total 53 20 503 392 484 352 289 188 316 379 529 425 371 265 22 214 4802 100%
36) When you need more detailed information about VRE how do you go about getting it? a) I use the website c) I call the VRE 800 # b) I call VRE office (703) 684-1001 d) I ask the conductor
Count TRAIN Q36 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 47 14 410 329 419 309 253 162 266 316 433 331 253 182 10 193 3927 86% B 3 1 25 22 25 15 12 10 12 17 20 10 14 10 2 9 207 5% C 3 22 13 11 9 11 6 10 13 19 13 13 5 5 153 3% D 3 1 39 25 22 14 10 8 21 24 41 32 28 12 3 7 290 6% Grand Total 53 19 496 389 477 347 286 186 309 370 513 386 308 209 15 214 4577 100%
37) Do you read Commuter Weekly, VRE ‘s on train newspaper? a) I never miss an issue b) Sometimes c) Never
Count TRAIN Q37 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 8 2 226 195 188 138 87 60 138 153 178 150 122 74 10 101 1830 38% B 37 8 268 184 280 193 178 111 163 207 300 253 217 174 12 105 2690 56% C 8 10 10 14 20 22 24 17 17 19 51 20 33 16 1 8 290 6% Grand Total 53 20 504 393 488 353 289 188 318 379 529 423 372 264 23 214 4810 100%
38) Please rate your satisfaction with Commuter Weekly? (1 being not satisfied – 10 being totally satisfied) 1 2 3 4 5 6 7 8 9 10
Count TRAIN Q38 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % 1 1 10 5 8 4 6 3 5 11 6 9 9 2 1 5 85 2% 2 4 8 8 7 5 6 7 7 12 7 13 8 5 97 2% 3 2 14 9 23 15 12 5 11 13 22 19 10 9 3 11 178 4% 4 3 27 15 18 18 18 7 14 19 28 14 20 7 18 226 5% 5 4 5 75 61 92 57 30 28 39 58 78 61 35 44 37 704 15% 6 8 2 77 47 78 51 42 22 39 62 68 60 53 33 3 28 673 15% 7 11 3 85 79 84 63 55 29 56 63 94 81 59 55 4 23 844 19% 8 9 1 112 94 89 72 58 48 75 76 104 97 83 53 5 44 1020 22% 9 5 40 28 38 24 24 10 28 32 40 26 40 16 3 22 376 8% 10 4 2 47 34 34 26 19 15 30 21 30 24 22 17 4 14 343 8% Grand Total 47 13 491 380 472 337 269 173 304 362 482 398 344 244 23 207 4546 100%
39) Have you used the FREE Guaranteed Ride Home Program offered by Commuter Connections? a) Yes b) No
Count TRAIN Q39 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 4 2 40 33 32 34 23 17 32 54 46 30 32 27 4 15 425 9% B 52 17 467 362 455 317 266 167 281 327 482 393 344 238 19 197 4384 91% Grand Total 56 19 507 395 487 351 289 184 313 381 528 423 376 265 23 212 4809 100%
40) If you answered yes to question #39, please rate your level of satisfaction with Guaranteed Ride Home? (1 being not satisfied – 10 being totally satisfied) 1 2 3 4 5 6 7 8 9 10
Count TRAIN Q40 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % 1 1 1 2 2 1 2 1 2 1 3 2 1 19 4% 2 2 2 1 2 7 2% 3 3 1 1 2 2 9 2% 4 2 1 2 1 6 1% 5 1 3 1 1 1 2 1 1 2 13 3% 6 2 3 1 2 1 3 2 1 1 1 17 4% 7 1 2 1 2 1 2 2 2 4 3 1 4 2 1 28 6% 8 6 5 3 5 3 9 7 8 5 5 4 1 61 14% 9 1 7 5 6 3 5 8 7 9 5 6 4 1 2 69 15% 10 2 2 22 19 20 20 13 10 12 28 22 15 11 14 2 9 221 49% Grand Total 4 2 41 37 35 37 26 17 36 54 48 32 35 28 4 14 450 100%
41) Do you a) Own your home/ townhouse/ condo b) Rent a home/ townhouse/ condo/ apartment/ room
Count TRAIN Q41 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 46 15 450 353 428 306 245 152 285 333 478 376 323 221 21 192 4224 88% B 8 5 47 41 56 51 44 37 26 42 50 44 53 38 1 19 562 12% Grand Total 54 20 497 394 484 357 289 189 311 375 528 420 376 259 22 211 4786 100%
42) Did the potential of using VRE service play any part in choosing your present home location? a) Major consideration d) I did not know about the VRE when I b) Some consideration purchased my home c) No consideration
Count TRAIN Q42 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 14 6 175 128 189 153 117 63 96 120 167 134 114 113 6 78 1673 35% B 12 7 95 83 100 67 60 34 49 96 109 71 77 39 47 946 20% C 17 6 132 108 133 85 68 53 93 90 152 110 88 50 7 39 1231 26% D 12 1 95 74 65 49 42 34 74 71 100 104 96 58 9 50 934 20% Grand Total 55 20 497 393 487 354 287 184 312 377 528 419 375 260 22 214 4784 100%
43) Which radio station do you listen to most often in the morning? (Choose only one) a) WAMU FM/88.5 m) WHFS FM/99.1 y) WPLC FM/94.3 b) WARW FM/94.7 n) WHUR FM/96.3 z) WRQX FM/107.3 c) WASH FM/97.1 o) WINC FM/92.5 aa) WTEM AM/980 d) WAVA FM/105.1 p) WJFK FM/106.7 bb) WTOP 1500 AM /107.7 e) WBIG FM/100.3 q) WJYJ FM/90.5 FM f) WBQB/101.5 r) WJZW FM/105.9 cc) WWDC FM/101.1 g) WCSP FM/90.1 s) WKYS FM/93.9 dd) WWRC AM/570 h) WETA FM/90.9 t) WMAL AM/630 ee) WWZZ FM/104.1 i) WFLS FM/93.3 u) WMMJ FM/102.3 ff) WYSK FM/99.3 j) WFVA AM/1230 v) WMZQ FM/98.7 gg) OTHER k) WHTS FM/99.5 w) WPFW FM/89.3 l) WGMS FM/103.5 x) WPGC FM/95.5
Count TRAIN Q43 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 2 9 14 21 18 16 6 18 17 32 27 30 13 1 9 233 5% B 19 8 16 9 9 2 20 19 27 27 15 9 1 10 191 4% C 7 8 8 6 4 5 15 14 30 13 8 5 3 126 3% D 11 3 12 3 12 6 7 13 7 5 9 3 1 1 93 2% E 1 17 11 15 12 4 4 27 29 54 26 12 13 3 17 245 6% F 6 31 33 34 32 15 13 3 2 1 1 6 177 4% G 1 1 1 1 1 2 2 9 0% H 3 2 11 15 17 5 13 6 13 8 26 30 19 21 8 197 5% I 4 3 64 36 45 32 16 13 3 6 4 4 3 2 5 240 6% J 1 3 3 5 3 1 3 19 0% K 2 2 4 3 1 1 3 1 11 3 3 3 37 1%
L 16 7 6 4 13 2 11 14 24 15 9 8 4 133 3% M 1 1 2 1 3 2 4 4 4 5 2 29 1% N 2 25 17 21 12 3 4 1 2 2 4 7 2 1 103 2% O 1 2 3 1 9 1 2 3 22 1% P 2 9 11 10 12 9 7 5 11 13 15 11 11 4 130 3% Q 1 1 9 8 10 6 6 3 1 2 3 50 1% R 3 1 23 17 19 9 12 6 9 16 30 12 12 5 6 180 4% S 2 1 3 4 9 4 10 9 1 1 2 5 2 2 1 56 1% T 4 4 4 3 4 26 27 30 17 21 10 2 8 160 4% U 2 6 2 11 3 1 3 1 4 4 2 1 4 44 1% V 10 10 7 6 4 4 7 18 21 23 17 7 1 6 141 3% W 1 1 1 1 1 1 1 7 0% X 2 4 3 10 10 9 6 2 4 1 4 2 57 1% Y 1 1 1 3 0% Z 2 1 8 10 15 9 12 6 10 13 21 18 12 15 4 156 4% AA 1 3 2 2 2 2 4 10 9 2 7 2 46 1% BB 11 3 125 77 101 64 42 37 77 83 101 78 74 56 4 64 997 23% CC 2 9 4 3 16 14 2 6 12 11 14 10 9 1 5 118 3% DD 2 1 1 1 5 0% EE 2 1 4 6 6 14 9 6 4 8 8 7 12 6 7 100 2% FF 1 4 2 3 3 4 1 1 19 0% GG 2 3 26 24 34 17 18 15 13 17 11 13 17 11 9 230 5% Grand Total 52 16 458 351 444 324 267 171 287 344 496 378 324 232 15 194 4353 100%
44) What television station do you watch most often for news about weather conditions and cancellations? a) NBC e) NEWS Channel 8 i) MSNBC b) FOX f) CNBC j) OTHER c) ABC g) CNN d) CBS h) INTERNET
Count TRAIN Q44 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 21 3 158 124 171 108 93 60 97 139 170 121 133 72 8 73 1551 35% B 12 3 74 65 82 70 46 34 41 43 58 64 53 47 7 37 736 17% C 3 4 64 34 58 38 29 13 36 42 65 42 33 19 1 26 507 12% D 3 55 49 48 37 33 18 41 54 64 49 32 24 21 528 12% E 2 1 34 18 18 24 24 8 22 28 32 30 35 21 1 11 309 7% F 3 4 1 1 1 2 3 1 2 18 0% G 4 1 22 28 26 11 17 12 14 11 28 11 10 8 1 7 211 5% H 4 2 23 13 15 12 12 15 22 6 27 24 21 28 1 14 239 5% I 1 1 2 2 1 2 2 1 3 3 1 2 3 24 1% J 2 1 29 27 34 25 14 11 23 22 28 19 17 15 1 13 281 6% Grand Total 52 16 464 364 453 328 271 173 301 348 476 361 338 237 20 202 4404 100%
45) How long have you been riding VRE? a) Less than 6 months d) 3 years g) 7-9 years b) 6 months to a year e) 4 years h) Since the start of c) 1-2 years f) 5-7 years service in 1992
Count TRAIN Q45 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 15 4 84 79 106 67 45 26 48 79 116 81 62 31 6 19 868 18% B 8 2 47 42 64 59 31 28 33 29 60 45 50 27 2 33 560 12% C 15 6 136 103 117 93 88 49 83 68 121 95 79 69 4 42 1168 24% D 5 69 44 57 45 33 20 37 69 68 62 52 38 4 33 636 13% E 3 2 32 27 32 16 16 14 25 27 31 27 22 21 1 22 318 7% F 3 3 44 37 44 19 35 20 25 47 51 47 40 36 2 20 473 10% G 6 1 34 32 34 26 15 13 27 21 45 34 32 13 1 26 360 7% H 1 1 61 30 35 31 22 18 36 41 41 33 42 34 3 20 449 9% Grand Total 56 19 507 394 489 356 285 188 314 381 533 424 379 269 23 215 4832 100%
46) If you have been riding VRE for less than one year, which of the following influenced your decision to try VRE for the first time? (Circle all that apply) a) Mixing Bowl Construction i) Guaranteed Ride Home b) Recommended by a friend j) Joint service with Amtrak c) Expanded service k) Free bus connections d) Website l) Cross honoring with MARC e) Metrochek m) Friends on train f) New job n) I just love trains g) New home o) Other h) Newspaper ad/Radio commercial
Count TRAIN Q46 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 3 3 36 29 34 27 13 15 12 5 11 2 10 6 8 214 B 4 3 45 36 50 41 19 18 17 29 60 43 36 15 1 8 425 C 1 1 11 4 8 9 4 4 6 5 7 1 3 3 6 73 D 2 9 15 18 3 1 5 5 6 7 8 7 1 4 91 E 6 1 46 39 40 28 15 13 32 30 51 26 24 12 13 376 F 13 3 68 78 99 61 37 21 34 60 108 76 64 35 3 26 786 G 7 5 43 53 64 54 25 24 20 46 64 47 44 21 2 24 543 H 2 3 2 1 1 1 1 1 2 2 1 1 18 I 1 18 8 17 9 3 4 4 7 22 9 4 6 4 116 J 7 1 10 12 17 13 4 6 1 3 3 3 2 1 4 87 K 10 4 10 4 1 4 2 4 1 2 42 L 3 1 1 1 2 1 3 1 13 M 5 7 11 7 4 5 1 9 4 4 2 1 60 N 3 6 15 11 7 3 5 4 3 11 10 10 14 10 112 O 4 2 39 12 27 22 19 18 22 31 36 31 19 12 2 11 307 Grand Total 53 19 352 314 408 282 148 140 162 230 396 265 234 130 8 122 3263
47) If you have changed jobs in the last 6 months, circle the letter of any of the following that influenced your decision? a) The commute was a big consideration in my job change b) The commute was some consideration in my job change c) Public transportation was a big consideration in my job change d) Public transportation was some consideration in my job change e) VRE was a major consideration in my job change f) VRE was some consideration in my job change
Count TRAIN Q47 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 4 1 28 22 24 22 16 10 13 17 24 18 13 10 3 225 36% B 5 10 12 7 8 7 6 10 16 9 5 3 1 4 103 17% C 4 6 5 11 6 1 3 5 2 11 7 6 3 1 5 76 12% D 5 3 5 4 1 1 4 8 4 2 4 1 42 7% E 1 8 9 17 10 3 4 4 8 17 11 13 5 4 114 18% F 1 6 6 5 8 5 3 1 5 8 5 4 2 1 2 62 10% Grand Total 10 1 58 55 74 57 34 28 29 46 84 54 43 27 4 18 622 100%
48) Has VRE service improved over the last year? a) Yes b) No
Count TRAIN Q48 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 26 11 357 250 309 211 172 117 233 245 351 278 221 180 16 146 3123 79% B 17 4 69 57 80 78 59 37 33 65 82 57 87 44 1 52 822 21% Grand Total 43 15 426 307 389 289 231 154 266 310 433 335 308 224 17 198 3945 100%
49) If you are a regular rider, what influences your decision to stay? (Check all that apply) a) Price e) Reliability b) Avoid stress/ traffic f) Staff/ train crew c) Cleanliness of trains g) Comfort d) Convenience
Count TRAIN Q49 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 15 7 140 106 139 87 80 45 107 113 152 122 99 77 3 71 1363 B 44 11 455 349 420 316 255 155 277 341 460 387 326 245 19 189 4249 C 7 3 188 134 154 101 95 56 137 141 232 196 138 117 11 81 1791 D 28 8 336 263 293 218 176 110 216 264 368 307 256 188 15 158 3204 E 17 6 271 206 251 168 145 84 197 223 287 241 188 153 12 109 2558 F 7 3 181 119 134 90 93 51 119 108 175 152 131 92 10 70 1535 G 13 5 188 131 160 97 115 57 157 149 249 219 171 157 15 89 1972 Grand Total 131 43 1759 1308 1551 1077 959 558 1210 1339 1923 1624 1309 1029 85 767 16672
50) For whom do you work? a) Civilian government agency or position e) Self Employed b) Military agency or position f) Other c) Private Company g) Tourist d) Association h) N/A
Count TRAIN Q50 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 20 6 259 199 235 144 119 70 176 221 286 207 170 122 12 104 2350 49% B 1 2 106 83 90 44 17 10 59 72 76 34 24 11 1 31 661 14% C 23 6 110 88 122 131 101 72 58 67 125 140 123 79 3 59 1307 27% D 5 7 11 17 20 26 20 9 7 16 23 35 27 1 13 237 5% E 1 2 3 1 3 5 6 3 6 5 8 5 5 8 1 5 67 1% F 5 1 13 8 13 10 14 8 5 6 19 10 10 13 2 137 3% G 1 1 1 1 4 0% H 1 4 3 1 2 1 2 3 2 2 2 1 24 1% Grand Total 55 18 502 390 483 356 286 184 313 380 533 421 369 262 22 213 4787 100%
51) Are you a federal employee? a) Yes b) No
Count TRAIN Q51 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 17 5 332 257 278 159 124 65 218 272 320 214 165 118 10 117 2671 56% B 38 13 168 129 200 194 165 120 92 105 214 209 211 146 13 95 2112 44% Grand Total 55 18 500 386 478 353 289 185 310 377 534 423 376 264 23 212 4783 100%
52) Does your employer provide the following (Circle all that apply) a) Metrochek transit subsidy c) Free/ subsidized employee parking b) Non-Metrochek transit subsidy d) Other commuting benefit
Count TRAIN Q52 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 24 6 365 300 341 233 184 115 238 300 396 279 222 170 13 129 3315 B 3 1 15 12 19 20 16 10 11 14 28 23 19 13 1 13 218 C 9 43 49 43 40 41 22 29 40 74 55 57 37 4 543 D 2 2 31 18 37 30 19 14 17 21 28 35 38 27 2 321 Grand Total 38 9 454 379 440 323 260 161 295 375 526 392 336 247 20 142 4397
53) If you answered yes to #52 please detail, how much Metrochek you receive? a) $100 c) $60-75 e) $41-50 g) Less than $30 b) $76-99 d) $51-59 f) $30-40 h) Not applicable
Count TRAIN Q53 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 17 5 307 266 289 185 136 81 210 277 350 228 181 132 10 87 2761 75% B 4 15 12 16 9 8 5 9 19 16 14 12 6 17 162 4% C 4 1 23 18 23 21 20 23 14 13 22 24 30 26 1 14 277 8% D 1 2 4 1 1 4 2 7 22 1% E 6 1 6 5 3 2 3 6 2 1 3 1 2 41 1% F 5 7 4 5 10 2 1 3 4 8 3 3 2 57 2% G 2 3 6 2 4 2 1 1 2 8 6 3 1 28 69 2% H 6 2 28 17 26 25 24 10 14 17 40 31 32 21 2 295 8% Grand Total 32 8 388 323 365 257 208 126 252 333 440 319 267 194 15 157 3684 100%
54) Do other members of your household also ride VRE? a) Yes, everyday b) Yes, occasionally c) No
Count TRAIN Q54 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 4 2 47 49 62 42 31 21 19 32 65 35 28 29 1 16 483 10% B 3 5 87 51 91 56 43 32 46 64 76 60 46 51 10 34 755 16% C 48 12 363 284 326 254 215 132 247 284 390 325 297 183 12 162 3534 74% Grand Total 55 19 497 384 479 352 289 185 312 380 531 420 371 263 23 212 4772 100%
THE FOLLOWING INFORMATION WILL BE USED FOR STATISTICAL PURPOSES ONLY.
55) Your gender: a) Male b) Female
Count TRAIN Q55 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 30 10 341 254 298 205 150 86 210 260 347 267 232 152 15 129 2986 63% B 26 9 153 139 182 146 138 98 95 118 183 157 143 106 8 82 1783 37% Grand Total 56 19 494 393 480 351 288 184 305 378 530 424 375 258 23 211 4769 100%
56) Your age: a) Under 18 c) 25-34 e) 45-54 g) 65+ b) 18-24 d) 35-44 f) 55-64
Count TRAIN Q56 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 5 6 1 1 1 14 0% B 1 1 8 7 16 13 9 8 2 5 11 10 13 13 3 3 123 3% C 17 6 33 28 50 68 66 43 24 34 64 63 64 49 31 640 13% D 19 7 157 114 145 120 97 60 90 122 158 126 109 78 5 55 1462 31% E 15 4 186 165 173 112 80 50 120 135 198 147 126 88 7 85 1691 36% F 4 1 93 75 84 36 30 20 63 76 84 67 57 29 6 36 761 16% G 11 4 7 4 4 5 2 7 7 5 2 1 1 60 1% Grand Total 56 19 488 393 480 353 286 181 304 374 528 421 374 259 23 212 4751 100%
57) Which best represents your annual household income? a) Under $25, 000 c) $50,000 - 74,999 e) $100,000 -124,999 b) $25,000 - 49,999 d) $75,000 - 99,999 f) 125,000+
Count TRAIN Q57 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 4 3 4 2 3 1 2 1 3 4 1 2 30 1% B 2 2 26 33 45 36 26 21 11 13 24 19 20 16 1 14 309 7% C 20 7 102 58 79 66 51 34 26 45 50 57 55 29 3 37 719 16% D 13 3 145 89 123 75 63 44 83 100 129 93 82 68 4 46 1160 26% E 5 4 109 83 107 82 74 38 86 94 120 113 86 66 3 58 1128 25% F 15 3 81 100 98 71 52 41 81 98 174 116 110 67 8 45 1160 26% Grand Total 55 19 467 366 456 332 269 179 287 352 498 401 357 247 21 200 4506 100%
58) Number of children under 18 year of age living at home: a) None c) 2 e) 4 b) 1 d) 3 f) 5 g) 6+
Count TRAIN Q58 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 31 9 263 229 251 176 167 98 153 196 275 214 197 133 14 127 2533 54% B 9 7 86 65 78 80 47 37 53 59 103 90 70 52 6 43 885 19% C 8 3 96 59 88 68 50 28 68 90 94 84 68 48 3 29 884 19% D 5 27 29 36 15 16 16 17 19 33 21 23 16 7 280 6% E 8 5 6 7 4 3 5 7 11 11 4 5 2 78 2% F 1 3 3 5 2 1 4 4 2 3 2 30 1% G 1 1 1 1 1 5 0% Grand Total 54 19 484 390 464 348 285 182 300 375 519 421 366 255 23 210 4695 100%
59) Do you have children in daycare? a) Yes b) No
Count TRAIN Q59 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 8 2 37 29 39 52 43 31 35 33 49 44 46 36 1 13 498 11% B 47 17 448 362 431 297 245 151 265 341 468 376 324 220 22 200 4214 89% Grand Total 55 19 485 391 470 349 288 182 300 374 517 420 370 256 23 213 4712 100%
60) Are you disabled? a) Yes b) No
Count TRAIN Q60 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 1 23 9 14 6 14 1 13 20 12 5 6 5 2 6 137 3% B 53 18 468 383 458 342 271 179 290 358 514 419 365 250 21 206 4595 97% Grand Total 54 18 491 392 472 348 285 180 303 378 526 424 371 255 23 212 4732 100%
61) Your Ethnic origin/Race: (Optional) a) Caucasian c) Asian/Pacific e) Native American b) African Islander f) Other American d) Hispanic
Count TRAIN Q61 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 42 18 358 296 347 248 201 135 249 304 422 337 283 194 17 182 3633 81% B 8 1 59 44 63 47 37 24 18 20 20 21 26 18 2 7 415 9% C 1 5 6 8 9 8 5 10 8 21 20 23 13 1 2 140 3% D 4 17 6 11 10 10 6 6 7 12 8 7 10 6 120 3% E 11 2 8 4 2 1 2 6 5 3 2 1 1 2 50 1% F 1 13 12 14 8 15 2 7 6 12 6 10 3 1 5 115 3% Grand Total 56 19 463 366 451 326 273 173 292 351 492 395 351 239 22 204 4473 100%
62) Marital status: a) Married b) Single c) Widowed/ Divorced
Count TRAIN Q62 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total % A 41 16 399 316 369 261 223 132 256 321 436 347 282 180 16 165 3760 80% B 9 3 49 37 52 59 35 34 24 33 56 43 61 55 4 30 584 12% C 6 38 36 50 28 30 16 22 19 31 29 26 20 3 15 369 8% Grand Total 56 19 486 389 471 348 288 182 302 373 523 419 369 255 23 210 4713 100%
63) Miscellaneous comments:
1 - Survey too long 2 - Poor survey design 3 - Do survey in evening 10 - Trains too crowded 11 - Trains not on schedule 12 - Add more trains/service 13 - Seats/cars are uncomfortable 14 - Train climate complaints (too cold or too hot) 15 - Trains too slow 16 - Conductor/crew complaints 17 - Train doors not being opened properly 18 - Train announcements 19 - Complaints about rude riders 20 - Food/beverage service on train 21 - Quiet car 22 - Odors on trains 23 - General train rest room comments 24 - Train cleanliness 40 - Station parking comments 41 - Station signage 42 - Station announcements 43 - Platform comments 44 - Station security 45 - Station cleanliness 46 - Smoking at stations 60 - VRE communications 61 - Metrochek 62 - Guaranteed Ride Home comments 63 - General ticket comments 64 - Validating machine comments 65 - Lost &Found comments 66 - Crossword puzzle comments 96 - Train too expensive 97 - Amtrak/CSX comments 98 - Positive comments 99 - Other comments
Count Train # Comment # 84 86 300 302 304 306 308 310 322 324 326 328 330 332 323 334 999 Grand Total 1 1 3 6 3 3 3 2 2 3 4 5 2 37 2 3 4 3 3 2 3 3 5 4 6 8 1 1 14 60 3 1 1 10 3 1 30 34 36 34 21 11 13 27 19 27 47 8 13 324 11 2 11 11 9 8 7 7 2 6 7 2 4 5 1 4 86 12 12 1 49 29 35 25 37 26 32 36 51 38 51 47 1 2 29 501 13 9 15 22 55 24 14 10 15 15 21 18 14 16 17 265 14 1 10 3 1 2 3 1 2 1 2 2 3 31 15 2 3 1 2 2 1 5 3 3 6 2 30 16 2 13 13 12 14 7 13 8 12 22 14 12 5 15 162 17 1 10 13 8 5 5 1 2 9 4 5 1 6 70 18 1 17 8 11 5 4 6 9 14 15 10 10 7 2 9 128 19 25 5 9 9 8 6 5 9 14 11 7 2 14 124 20 1 1 10 8 5 7 8 4 2 6 5 3 10 6 3 79 21 1 12 5 6 8 10 5 3 6 6 8 10 4 7 91 22 2 6 3 3 2 1 2 1 20 23 4 3 1 1 2 1 2 14 24 3 1 1 1 1 1 1 9 40 7 1 9 7 11 12 15 16 16 12 20 17 45 51 1 11 251 41 7 2 3 1 4 1 2 2 3 3 28 42 1 5 7 2 3 4 2 5 5 14 5 7 3 1 64 43 5 4 4 4 10 2 1 2 2 1 5 5 4 49 44 3 6 3 1 3 6 5 3 1 4 3 3 1 2 44 45 10 6 2 3 3 6 1 1 1 1 1 1 36 46 1 1 3 1 2 2 3 1 4 2 20 47 1 1 60 1 11 6 7 11 7 4 7 9 13 5 9 10 1 3 104 61 4 13 7 1 5 4 13 7 20 12 6 3 2 97 62 1 2 2 1 1 2 1 2 1 13 63 3 1 10 11 10 9 7 7 13 15 25 19 27 10 13 180 64 1 1 2 1 3 1 2 7 4 6 2 2 32 65 1 1 65 1 2 2 1 2 1 2 2 2 1 1 17 66 1 2 2 1 6 96 11 2 6 3 2 3 3 6 6 5 8 5 1 61 97 2 1 5 2 4 7 1 3 1 2 1 5 4 38 98 8 2 58 47 55 35 46 17 46 40 85 56 63 34 2 4 48 646 99 1 17 10 7 10 4 12 4 5 7 6 4 1 5 93 Grand Total 62 10 384 295 321 249 259 168 231 268 383 296 379 253 3 16 236 3813
Please circle a rating for each of the items below: Key: A = Excellent B = Very Good C = Average D = Needs improvement F = Poor N/A = No Opinion
Customer Service: Responsiveness of VRE Staff A B C D F N/A Friendliness of VRE Staff A B C D F N/A VRE follow-up to delays or problems A B C D F N/A Lost and Found A B C D F N/A Timeliness of E-mail responses A B C D F N/A Quality of E-mail responses A B C D F N/A Quality of website A B C D F N/A Timeliness of website information A B C D F N/A Timeliness of Train Talk (E-mail News Service) A B C D F N/A Quality of Train Talk A B C D F N/A Overall Communication with Passengers A B C D F N/A
Train Crew Members: Are Knowledgeable About VRE Operations A B C D F N/A Are Helpful A B C D F N/A Are Courteous A B C D F N/A Make Regular Station Announcements A B C D F N/A Make Timely Delay Announcements A B C D F N/A Present A Professional Appearance A B C D F N/A Overall Crew Performance A B C D F N/A
VRE Operations: Convenience of schedules A B C D F N/A On-time performance A B C D F N/A Cleanliness of trains A B C D F N/A Cleanliness of stations A B C D F N/A Communications between VRE management and passengers A B C D F N/A Automated Telephone System (TRIP) 684-0400/ 1-800 RIDE VRE A B C D F N/A Reliability Of Old Ticket Vending Machines A B C D F N/A Reliability Of New Ticket Vending Machines A B C D F N/A Reliability Of OLD Ticket Validators A B C D F N/A Ease Of Buying A Ticket (new FC2 system) A B C D F N/A Ease Of Buying A Ticket (old system) A B C D F N/A Ease Of Redeeming Metrocheks A B C D F N/A Station Parking Availability A B C D F N/A Public Address System On Train A B C D F N/A Public Address System On Platform A B C D F N/A Personal Security At Station And On Train A B C D F N/A Safety Of Train Equipment A B C D F N/A Station Signage A B C D F N/A Level Of Fare For Quality And Value Of Service A B C D F N/A Overall Service Quality A B C D F N/A
Grade Results
Customer Service: 1) Responsiveness of VRE Staff
Count TRAIN G1 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 21 5 210 174 188 133 125 79 167 161 259 199 204 124 14 106 2169 B 21 7 187 139 191 145 90 67 91 129 182 150 113 91 7 67 1677 C 9 1 38 34 43 25 26 16 27 32 24 28 26 15 2 28 374 D 1 8 6 2 7 5 1 1 3 5 6 3 2 8 58 F 2 3 2 1 1 1 2 3 1 1 17 N 1 3 13 13 14 15 8 11 6 15 12 6 9 9 5 140 Grand Total 53 16 458 366 441 327 255 175 293 342 485 390 356 241 23 214 4435
Percent TRAIN G1 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 40% 38% 47% 49% 44% 43% 51% 48% 58% 49% 55% 52% 59% 53% 61% 51% 51% B 40% 54% 42% 39% 45% 46% 36% 41% 32% 39% 38% 39% 33% 39% 30% 32% 39% C 17% 8% 9% 10% 10% 8% 11% 10% 9% 10% 5% 7% 7% 6% 9% 13% 9% D 2% 0% 2% 2% 0% 2% 2% 1% 0% 1% 1% 2% 1% 1% 0% 4% 1% F 0% 0% 0% 0% 1% 1% 0% 1% 0% 1% 1% 0% 0% 0% 0% 0% 0% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
2) Friendliness of VRE Staff
Count TRAIN G2 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 24 5 230 196 231 137 133 74 164 165 271 212 210 129 15 105 2301 B 21 6 174 125 164 142 88 71 105 138 168 144 112 86 6 79 1629 C 6 2 41 33 39 32 30 24 17 30 40 27 25 20 1 21 388 D 2 7 2 4 3 3 5 2 3 4 7 4 1 5 52 F 1 2 2 1 1 1 2 4 14 N 3 7 8 5 12 3 2 4 7 4 5 4 1 65 Grand Total 53 16 460 366 445 326 257 177 292 343 488 391 358 240 22 215 4449
Percent TRAIN G2 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 45% 38% 51% 55% 53% 44% 52% 42% 57% 49% 56% 54% 59% 55% 68% 49% 52% B 40% 46% 38% 35% 37% 45% 35% 41% 36% 41% 35% 37% 32% 36% 27% 37% 37% C 11% 15% 9% 9% 9% 10% 12% 14% 6% 9% 8% 7% 7% 8% 5% 10% 9% D 4% 0% 2% 1% 1% 1% 1% 3% 1% 1% 1% 2% 1% 0% 0% 2% 1% F 0% 0% 0% 1% 0% 0% 0% 1% 0% 0% 0% 0% 1% 0% 0% 2% 0% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
3) VRE follow-up to delays or problems
Count TRAIN G3 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 12 3 115 104 105 74 62 42 84 71 130 107 108 52 6 60 1135 B 25 6 164 120 169 109 96 63 106 129 182 161 120 90 10 81 1631 C 12 3 95 65 88 77 52 39 56 80 99 64 67 52 5 39 893 D 2 31 27 24 30 11 9 22 21 28 21 18 22 1 25 292 F 10 6 11 7 3 3 3 5 6 4 11 6 1 76 N 1 4 33 32 39 24 19 18 17 35 32 25 19 16 8 322 Grand Total 52 16 448 354 436 321 243 174 288 341 477 382 343 238 22 214 4349
Percent TRAIN G3 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 24% 25% 28% 32% 26% 25% 28% 27% 31% 23% 29% 30% 33% 23% 27% 29% 28% B 49% 50% 40% 37% 43% 37% 43% 40% 39% 42% 41% 45% 37% 41% 45% 39% 41% C 24% 25% 23% 20% 22% 26% 23% 25% 21% 26% 22% 18% 21% 23% 23% 19% 22% D 4% 0% 7% 8% 6% 10% 5% 6% 8% 7% 6% 6% 6% 10% 5% 12% 7% F 0% 0% 2% 2% 3% 2% 1% 2% 1% 2% 1% 1% 3% 3% 0% 0% 2% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
4) Lost and Found
Count TRAIN G4 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 11 4 98 90 104 77 63 43 83 92 149 120 98 65 7 47 1151 B 10 2 84 54 68 47 45 26 55 47 97 64 62 34 4 38 737 C 6 2 24 26 45 24 21 10 10 26 49 26 23 27 4 12 335 D 3 17 18 6 11 9 11 12 10 7 12 16 5 10 147 F 1 8 5 7 6 3 4 3 5 4 2 2 2 5 57 N 19 6 206 149 194 151 100 76 114 153 160 153 142 97 5 96 1821 Grand Total 49 15 437 342 424 316 241 170 277 333 466 377 343 230 20 208 4248
Percent TRAIN G4 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 37% 44% 42% 47% 45% 47% 45% 46% 51% 51% 49% 54% 49% 49% 47% 42% 47% B 33% 22% 36% 28% 30% 28% 32% 28% 34% 26% 32% 29% 31% 26% 27% 34% 30% C 20% 22% 10% 13% 20% 15% 15% 11% 6% 14% 16% 12% 11% 20% 27% 11% 14% D 10% 0% 7% 9% 3% 7% 6% 12% 7% 6% 2% 5% 8% 4% 0% 9% 6% F 0% 11% 3% 3% 3% 4% 2% 4% 2% 3% 1% 1% 1% 2% 0% 4% 2% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
5) Timeliness of E-mail responses
Count TRAIN G5 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 9 1 70 54 57 40 30 23 49 37 74 63 46 24 3 49 629 B 10 4 92 62 77 63 51 23 53 60 91 80 58 43 6 64 837 C 6 1 55 44 33 28 20 20 22 37 43 31 33 27 1 33 434 D 2 21 10 17 15 9 7 10 13 13 4 10 13 1 17 162 F 1 11 4 6 8 6 4 5 7 12 3 8 6 8 89 N 23 7 185 159 220 153 119 86 142 166 224 179 172 114 6 40 1995 Grand Total 51 13 434 333 410 307 235 163 281 320 457 360 327 227 17 211 4146
Percent TRAIN G5 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 32% 17% 28% 31% 30% 26% 26% 30% 35% 24% 32% 35% 30% 21% 27% 29% 29% B 36% 67% 37% 36% 41% 41% 44% 30% 38% 39% 39% 44% 37% 38% 55% 37% 39% C 21% 17% 22% 25% 17% 18% 17% 26% 16% 24% 18% 17% 21% 24% 9% 19% 20% D 7% 0% 8% 6% 9% 10% 8% 9% 7% 8% 6% 2% 6% 12% 9% 10% 8% F 4% 0% 4% 2% 3% 5% 5% 5% 4% 5% 5% 2% 5% 5% 0% 5% 4% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
6) Quality of E-mail responses
Count TRAIN G6 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 10 83 63 61 48 37 18 52 42 82 67 53 31 4 56 707 B 12 3 87 81 91 69 53 24 56 68 89 86 59 46 7 62 893 C 4 2 61 32 36 25 17 20 28 30 48 31 29 26 1 40 430 D 2 1 19 9 14 17 7 6 8 10 9 5 8 6 1 7 129 F 1 11 2 4 5 3 5 1 6 9 3 8 3 6 67 N 22 7 175 151 204 144 113 91 128 164 217 165 163 104 6 40 1894 Grand Total 51 13 436 338 410 308 230 164 273 320 454 357 320 216 19 211 4120
Percent TRAIN G6 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 34% 0% 32% 34% 30% 29% 32% 25% 36% 27% 35% 35% 34% 28% 31% 33% 32% B 41% 50% 33% 43% 44% 42% 45% 33% 39% 44% 38% 45% 38% 41% 54% 36% 40% C 14% 33% 23% 17% 17% 15% 15% 27% 19% 19% 20% 16% 18% 23% 8% 23% 19% D 7% 17% 7% 5% 7% 10% 6% 8% 6% 6% 4% 3% 5% 5% 8% 4% 6% F 3% 0% 4% 1% 2% 3% 3% 7% 1% 4% 4% 2% 5% 3% 0% 4% 3% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
7) Quality of website
Count TRAIN G7 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 14 3 130 112 115 92 73 53 96 96 152 108 101 73 5 73 1296 B 26 3 196 168 198 153 117 68 129 153 206 179 154 112 11 95 1968 C 7 4 67 39 68 39 40 31 34 47 63 45 52 33 2 30 601 D 1 8 4 6 3 2 2 3 9 6 3 2 6 55 F 1 1 1 1 1 2 7 N 4 4 40 31 33 26 14 18 23 32 46 38 33 12 2 11 367 Grand Total 52 14 441 350 419 317 248 172 285 332 476 378 343 232 20 215 4294
Percent TRAIN G7 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 29% 30% 32% 35% 30% 32% 31% 34% 37% 32% 35% 32% 33% 33% 28% 36% 33% B 54% 30% 49% 53% 51% 53% 50% 44% 49% 51% 48% 53% 50% 51% 61% 47% 50% C 15% 40% 17% 12% 18% 13% 17% 20% 13% 16% 15% 13% 17% 15% 11% 15% 15% D 2% 0% 2% 0% 1% 2% 1% 1% 1% 1% 2% 2% 1% 1% 0% 3% 1% F 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 0% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
8) Timeliness of website information
Count TRAIN G8 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 14 3 110 106 107 78 67 50 90 82 131 103 88 51 2 75 1157 B 20 6 175 126 176 138 93 57 103 128 170 145 121 93 10 99 1660 C 9 3 62 48 61 47 34 28 29 41 59 51 56 31 3 35 597 D 1 15 3 4 5 7 2 4 7 16 5 5 9 2 85 F 1 1 2 1 2 1 1 1 10 N 7 3 68 48 65 44 39 31 50 59 82 64 62 42 2 3 669 Grand Total 51 15 430 332 414 312 242 168 277 319 458 369 332 227 17 215 4178
Percent TRAIN G8 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 32% 25% 30% 37% 31% 29% 33% 36% 40% 32% 35% 34% 33% 28% 13% 35% 33% B 45% 50% 48% 44% 50% 51% 46% 42% 45% 49% 45% 48% 45% 50% 67% 47% 47% C 20% 25% 17% 17% 17% 18% 17% 20% 13% 16% 16% 17% 21% 17% 20% 17% 17% D 2% 0% 4% 1% 1% 2% 3% 1% 2% 3% 4% 2% 2% 5% 0% 1% 2% F 0% 0% 0% 0% 0% 0% 1% 0% 0% 1% 0% 0% 0% 1% 0% 0% 0% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
9) Timeliness of Train Talk (E-mail News Service)
Count TRAIN G9 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 12 3 86 74 76 64 44 42 69 64 112 78 68 39 3 87 921 B 8 114 67 103 73 52 32 72 80 91 83 72 43 12 69 971 C 9 1 56 21 43 29 24 12 15 33 47 28 33 23 2 35 411 D 1 14 6 3 9 8 3 7 4 9 2 5 4 5 80 F 1 3 2 1 1 2 1 4 2 17 N 19 7 153 157 175 126 107 74 106 133 194 164 145 107 2 15 1684 Grand Total 49 11 424 328 402 301 235 163 270 315 453 357 324 220 19 213 4084
Percent TRAIN G9 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 40% 75% 32% 43% 33% 37% 34% 47% 42% 35% 43% 40% 38% 35% 18% 44% 38% B 27% 0% 42% 39% 45% 42% 41% 36% 44% 44% 35% 43% 40% 38% 71% 35% 40% C 30% 25% 21% 12% 19% 17% 19% 13% 9% 18% 18% 15% 18% 20% 12% 18% 17% D 3% 0% 5% 4% 1% 5% 6% 3% 4% 2% 3% 1% 3% 4% 0% 3% 3% F 0% 0% 0% 2% 1% 0% 0% 0% 1% 1% 0% 1% 1% 4% 0% 1% 1% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
10) Quality of Train Talk
Count TRAIN G10 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 11 3 82 68 72 61 40 37 66 56 91 70 70 36 3 72 838 B 13 2 122 73 100 85 60 35 77 89 113 97 75 43 9 82 1075 C 9 2 69 38 69 30 29 23 17 36 66 42 33 32 3 38 536 D 7 5 12 8 5 1 9 7 6 3 6 3 6 78 F 2 1 1 1 2 1 2 1 4 15 N 14 6 138 140 145 123 97 64 100 125 171 149 136 103 3 15 1529 Grand Total 47 13 420 325 399 307 232 160 271 314 449 362 320 221 18 213 4071
Percent TRAIN G10 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 33% 43% 29% 37% 28% 33% 30% 39% 39% 30% 33% 33% 38% 31% 20% 36% 33% B 39% 29% 43% 39% 39% 46% 44% 36% 45% 47% 41% 46% 41% 36% 60% 41% 42% C 27% 29% 24% 21% 27% 16% 21% 24% 10% 19% 24% 20% 18% 27% 20% 19% 21% D 0% 0% 2% 3% 5% 4% 4% 1% 5% 4% 2% 1% 3% 3% 0% 3% 3% F 0% 0% 1% 1% 0% 0% 1% 0% 1% 1% 1% 0% 0% 3% 0% 0% 1% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
11) Overall Communication with Passengers
Count TRAIN G11 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 13 4 109 99 98 71 63 41 87 67 138 114 98 60 5 62 1129 B 21 3 216 159 203 145 112 74 140 163 226 187 167 106 11 98 2031 C 9 3 86 53 81 72 48 37 41 73 75 52 51 51 4 35 771 D 3 1 17 12 16 12 8 3 10 12 12 8 13 6 12 145 F 1 3 1 2 3 1 2 1 1 1 2 18 N 3 3 19 21 24 19 11 14 8 16 17 19 20 13 1 4 212 Grand Total 49 14 448 347 423 321 245 169 287 331 470 381 350 237 21 213 4306
Percent TRAIN G11 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 28% 36% 25% 30% 25% 24% 27% 26% 31% 21% 30% 31% 30% 27% 25% 30% 28% B 46% 27% 50% 49% 51% 48% 48% 48% 50% 52% 50% 52% 51% 47% 55% 47% 50% C 20% 27% 20% 16% 20% 24% 21% 24% 15% 23% 17% 14% 15% 23% 20% 17% 19% D 7% 9% 4% 4% 4% 4% 3% 2% 4% 4% 3% 2% 4% 3% 0% 6% 4% F 0% 0% 0% 1% 0% 1% 1% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Train Crew Members:
12) Are Knowledgeable About VRE Operations
Count TRAIN G12 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 24 7 238 195 193 153 127 81 167 177 271 221 230 143 14 111 2352 B 16 4 167 114 182 123 88 61 92 119 172 119 89 70 7 70 1493 C 9 27 27 27 18 22 16 12 21 19 23 19 12 1 20 273 D 4 1 1 6 2 1 2 1 2 1 21 F 2 2 1 2 7 N 4 3 25 22 27 18 11 16 17 20 19 25 17 7 9 240 Grand Total 53 14 461 359 432 320 250 174 289 339 482 388 356 234 22 213 4386
Percent TRAIN G12 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 49% 64% 55% 58% 48% 51% 53% 51% 61% 55% 59% 61% 68% 63% 64% 54% 57% B 33% 36% 38% 34% 45% 41% 37% 39% 34% 37% 37% 33% 26% 31% 32% 34% 36% C 18% 0% 6% 8% 7% 6% 9% 10% 4% 7% 4% 6% 6% 5% 5% 10% 7% D 0% 0% 1% 0% 0% 2% 1% 0% 0% 1% 0% 0% 0% 1% 0% 0% 1% F 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
13) Are Helpful
Count TRAIN G13 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 24 9 272 216 229 161 140 86 187 190 303 227 241 154 17 119 2575 B 17 3 150 107 177 123 89 67 83 129 156 132 91 75 4 67 1470 C 7 31 29 24 25 25 15 15 19 16 26 24 11 20 287 D 1 3 3 5 6 2 1 3 2 5 2 3 1 4 41 F 1 2 1 1 2 2 9 N 1 2 8 8 2 8 6 3 2 5 3 1 2 51 Grand Total 51 14 464 363 439 324 256 176 291 342 487 390 360 240 22 214 4433
Percent TRAIN G13 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 48% 75% 60% 61% 52% 51% 55% 51% 65% 56% 63% 59% 67% 64% 77% 56% 59% B 34% 25% 33% 30% 41% 39% 35% 39% 29% 38% 32% 34% 25% 31% 18% 32% 34% C 14% 0% 7% 8% 5% 8% 10% 9% 5% 6% 3% 7% 7% 5% 0% 9% 7% D 2% 0% 1% 1% 1% 2% 1% 1% 1% 1% 1% 1% 1% 0% 5% 2% 1% F 2% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 1% 0% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
14) Are Courteous
Count TRAIN G14 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 23 8 269 223 240 165 144 79 188 196 307 239 229 159 17 116 2602 B 19 4 157 107 161 120 77 73 89 116 155 118 97 66 4 72 1435 C 8 32 28 33 27 31 17 12 22 21 26 22 13 17 309 D 5 3 6 7 3 6 1 5 2 4 4 1 1 4 52 F 2 2 2 1 2 3 3 1 3 19 N 1 2 2 1 1 5 1 1 2 2 1 1 20 Grand Total 53 14 465 364 443 324 255 177 291 341 489 390 356 240 22 213 4437
Percent TRAIN G14 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 44% 67% 58% 61% 54% 52% 56% 45% 65% 58% 63% 61% 65% 66% 77% 55% 59% B 37% 33% 34% 29% 36% 38% 30% 41% 31% 34% 32% 30% 27% 28% 18% 34% 32% C 15% 0% 7% 8% 7% 8% 12% 10% 4% 6% 4% 7% 6% 5% 0% 8% 7% D 0% 0% 1% 1% 1% 2% 1% 3% 0% 1% 0% 1% 1% 0% 5% 2% 1% F 4% 0% 0% 1% 0% 0% 0% 1% 0% 0% 0% 1% 1% 0% 0% 1% 0% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
15) Make Regular Station Announcements
Count TRAIN G15 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 22 8 203 168 186 152 130 86 169 162 296 212 224 146 16 101 2281 B 18 2 149 114 167 110 86 61 91 128 152 125 89 75 2 76 1445 C 10 77 51 65 47 34 19 21 40 30 39 30 15 1 23 502 D 3 1 24 24 19 8 5 6 5 7 6 9 12 2 10 141 F 1 5 2 1 1 1 1 1 1 1 1 4 20 N 2 7 2 2 4 1 1 2 5 2 1 2 1 32 Grand Total 53 13 461 364 441 322 256 173 289 343 487 387 358 239 21 214 4421
Percent TRAIN G15 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 42% 73% 45% 46% 42% 48% 51% 50% 59% 48% 61% 55% 63% 61% 80% 47% 52% B 34% 18% 33% 31% 38% 35% 34% 35% 32% 38% 31% 32% 25% 31% 10% 36% 33% C 19% 0% 17% 14% 15% 15% 13% 11% 7% 12% 6% 10% 8% 6% 5% 11% 11% D 6% 9% 5% 7% 4% 3% 2% 3% 2% 2% 1% 2% 3% 1% 0% 5% 3% F 0% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 5% 2% 0% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
16) Make Timely Delay Announcements
Count TRAIN G16 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 22 8 180 162 150 119 98 68 144 136 237 176 173 111 12 81 1877 B 15 3 153 121 168 109 92 62 89 124 166 127 117 78 6 81 1511 C 9 1 77 44 85 58 41 30 36 52 54 62 41 38 1 28 657 D 7 41 28 26 26 13 11 13 20 21 17 13 10 1 19 266 F 6 4 7 3 6 2 4 4 2 3 5 1 1 4 52 N 2 5 2 4 8 6 3 3 7 5 2 5 2 1 55 Grand Total 53 14 462 361 440 323 256 176 289 343 485 387 354 240 21 214 4418
Percent TRAIN G16 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 42% 67% 39% 45% 34% 38% 39% 39% 50% 40% 49% 46% 50% 47% 57% 38% 43% B 28% 25% 33% 34% 39% 35% 37% 36% 31% 37% 35% 33% 34% 33% 29% 38% 35% C 17% 8% 17% 12% 19% 18% 16% 17% 13% 15% 11% 16% 12% 16% 5% 13% 15% D 13% 0% 9% 8% 6% 8% 5% 6% 5% 6% 4% 4% 4% 4% 5% 9% 6% F 0% 0% 1% 1% 2% 1% 2% 1% 1% 1% 0% 1% 1% 0% 5% 2% 1% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
17) Present A Professional Appearance
Count TRAIN G17 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 23 8 264 216 212 168 150 97 192 194 328 237 249 161 15 113 2627 B 23 4 155 114 190 120 88 66 79 126 136 135 91 69 6 76 1478 C 5 38 31 30 25 19 13 15 22 20 20 15 10 1 20 284 D 1 2 4 9 5 2 4 3 3 33 F 1 1 2 1 5 N 2 1 1 3 1 1 1 1 11 Grand Total 53 14 460 365 442 322 257 178 291 343 487 392 358 240 22 214 4438
Percent TRAIN G17 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 43% 67% 58% 59% 48% 53% 58% 54% 66% 57% 67% 60% 70% 67% 68% 53% 59% B 43% 33% 34% 31% 43% 38% 34% 37% 27% 37% 28% 34% 25% 29% 27% 36% 33% C 9% 0% 8% 8% 7% 8% 7% 7% 5% 6% 4% 5% 4% 4% 5% 9% 6% D 2% 0% 0% 1% 2% 2% 0% 1% 1% 0% 0% 0% 1% 0% 0% 1% 1% F 2% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
18) Overall Crew Performance
Count TRAIN G18 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 24 7 238 195 208 146 129 87 180 177 309 227 222 148 15 102 2414 B 18 4 182 131 197 145 104 64 91 141 153 141 111 81 5 87 1655 C 9 37 33 28 28 22 21 18 20 23 17 17 11 2 20 306 D 1 1 3 7 3 2 2 1 2 1 4 4 3 34 F 1 1 1 1 4 N 2 2 1 1 2 1 1 2 2 1 15 Grand Total 52 13 460 363 442 324 257 174 291 341 489 390 356 240 22 214 4428
Percent TRAIN G18 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 46% 64% 52% 54% 47% 45% 50% 50% 62% 52% 63% 58% 63% 62% 68% 48% 55% B 35% 36% 40% 36% 45% 45% 40% 37% 31% 41% 31% 36% 31% 34% 23% 41% 38% C 17% 0% 8% 9% 6% 9% 9% 12% 6% 6% 5% 4% 5% 5% 9% 9% 7% D 2% 0% 0% 1% 2% 1% 1% 1% 0% 1% 0% 1% 1% 0% 0% 1% 1% F 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
VRE Operations:
19) Convenience of schedules
Count TRAIN G19 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 13 4 133 112 119 86 66 45 68 94 155 104 99 50 6 57 1211 B 21 2 215 173 219 167 122 67 166 168 226 192 165 119 11 103 2136 C 14 4 78 58 75 49 49 39 43 61 84 79 70 49 3 38 793 D 2 2 29 15 20 17 21 19 12 11 20 13 20 18 2 14 235 F 2 2 5 4 1 4 2 1 2 2 25 N 3 2 1 1 1 1 9 Grand Total 52 15 457 360 439 320 258 174 291 338 487 389 355 238 22 214 4409
Percent TRAIN G19 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 25% 33% 29% 31% 27% 27% 26% 26% 23% 28% 32% 27% 28% 21% 27% 27% 28% B 40% 17% 47% 48% 50% 52% 47% 39% 57% 50% 46% 49% 46% 50% 50% 48% 49% C 27% 33% 17% 16% 17% 15% 19% 22% 15% 18% 17% 20% 20% 21% 14% 18% 18% D 4% 17% 6% 4% 5% 5% 8% 11% 4% 3% 4% 3% 6% 8% 9% 7% 5% F 4% 0% 0% 1% 1% 0% 0% 2% 0% 1% 0% 0% 0% 1% 0% 1% 1% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
20) On-time performance
Count TRAIN G20 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 11 5 106 76 93 72 51 39 74 93 133 105 97 57 8 46 1066 B 20 5 218 197 239 165 137 81 155 180 272 214 183 129 10 109 2314 C 15 2 91 60 84 59 54 41 45 46 67 55 59 33 2 42 755 D 5 38 25 19 21 14 11 14 15 16 9 14 13 3 14 231 F 2 4 5 4 1 3 1 1 5 2 4 1 4 2 39 N 3 2 1 3 1 1 1 12 Grand Total 53 15 459 363 440 321 260 174 290 339 490 387 354 236 23 213 4417
Percent TRAIN G20 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 21% 42% 23% 21% 21% 23% 20% 23% 26% 27% 27% 27% 27% 24% 35% 22% 24% B 38% 42% 48% 54% 54% 52% 53% 47% 54% 53% 56% 55% 52% 55% 43% 51% 53% C 28% 17% 20% 17% 19% 19% 21% 24% 16% 14% 14% 14% 17% 14% 9% 20% 17% D 9% 0% 8% 7% 4% 7% 5% 6% 5% 4% 3% 2% 4% 6% 13% 7% 5% F 4% 0% 1% 1% 1% 0% 1% 1% 0% 1% 0% 1% 0% 2% 0% 1% 1% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
21) Cleanliness of trains
Count TRAIN G21 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 23 5 227 184 219 145 110 75 166 180 314 248 191 145 11 113 2356 B 16 3 192 150 192 151 117 79 113 137 155 129 141 87 11 71 1744 C 12 3 33 24 20 19 27 19 11 15 17 7 22 8 1 21 259 D 2 1 6 4 5 4 6 6 3 2 2 7 48 F 1 2 1 1 1 2 1 9 N 3 2 1 1 1 8 Grand Total 53 15 460 363 439 321 260 174 290 339 489 388 357 240 23 213 4424
Percent TRAIN G21 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 43% 42% 50% 51% 50% 45% 42% 43% 57% 53% 64% 64% 54% 60% 48% 53% 53% B 30% 25% 42% 41% 44% 47% 45% 45% 39% 40% 32% 33% 40% 36% 48% 33% 39% C 23% 25% 7% 7% 5% 6% 10% 11% 4% 4% 3% 2% 6% 3% 4% 10% 6% D 4% 8% 1% 1% 1% 1% 2% 0% 0% 2% 1% 1% 1% 0% 0% 3% 1% F 0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% 1% 0% 0% 0% 0% 0% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
22) Cleanliness of stations
Count TRAIN G22 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 12 4 163 143 171 118 89 64 144 170 275 209 195 124 10 85 1976 B 19 2 195 172 197 146 119 70 121 132 178 162 133 98 11 81 1836 C 16 5 68 37 52 46 36 30 19 32 26 14 24 12 1 37 455 D 5 20 8 13 6 13 5 4 3 2 1 2 1 1 7 91 F 6 1 1 1 1 3 2 1 1 2 19 N 1 3 4 1 3 3 1 2 2 3 1 2 26 Grand Total 53 14 456 362 437 320 259 174 288 339 486 387 355 238 23 212 4403
Percent TRAIN G22 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 23% 36% 36% 40% 39% 37% 34% 37% 50% 50% 57% 54% 55% 53% 43% 40% 45% B 37% 18% 43% 48% 45% 46% 46% 41% 42% 39% 37% 42% 38% 42% 48% 38% 42% C 31% 45% 15% 10% 12% 15% 14% 17% 7% 9% 5% 4% 7% 5% 4% 17% 10% D 10% 0% 4% 2% 3% 2% 5% 3% 1% 1% 0% 0% 1% 0% 4% 3% 2% F 0% 0% 1% 0% 0% 0% 0% 2% 0% 0% 0% 0% 0% 0% 0% 1% 0% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
23) Communications between VRE management and passengers
Count TRAIN G23 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 13 2 111 91 90 68 45 44 76 68 126 113 91 58 5 55 1056 B 18 3 165 134 166 116 106 52 130 141 207 150 135 90 11 84 1708 C 13 3 96 64 88 64 58 41 38 66 75 63 59 44 2 47 821 D 1 2 17 8 15 15 10 2 10 16 13 10 11 7 17 154 F 2 3 3 4 5 2 2 2 4 6 3 5 6 1 48 N 5 4 50 45 56 41 29 25 23 37 47 38 41 26 3 8 478 Grand Total 52 14 442 345 419 309 250 166 279 332 474 377 342 231 21 212 4265
Percent TRAIN G23 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 28% 20% 28% 30% 25% 25% 20% 31% 30% 23% 30% 33% 30% 28% 28% 27% 28% B 38% 30% 42% 45% 46% 43% 48% 37% 51% 48% 48% 44% 45% 44% 61% 41% 45% C 28% 30% 24% 21% 24% 24% 26% 29% 15% 22% 18% 19% 20% 21% 11% 23% 22% D 2% 20% 4% 3% 4% 6% 5% 1% 4% 5% 3% 3% 4% 3% 0% 8% 4% F 4% 0% 1% 1% 1% 2% 1% 1% 1% 1% 1% 1% 2% 3% 0% 0% 1% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
24) Automated Telephone System (TRIP) 684-0400/ 1-800 RIDE VRE
Count TRAIN G24 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 4 1 38 26 30 25 23 18 20 20 36 27 24 13 3 24 332 B 9 1 75 45 61 51 38 24 38 35 66 50 44 21 6 27 591 C 5 42 22 41 25 25 11 28 46 42 32 26 26 3 14 388 D 2 1 7 7 9 10 6 6 11 5 8 7 8 4 6 97 F 1 3 2 1 2 1 1 2 3 3 3 1 1 24 N 28 8 249 215 241 184 131 96 161 198 284 227 201 147 9 128 2507 Grand Total 48 11 412 318 384 296 225 156 259 306 439 346 306 212 21 200 3939
Percent TRAIN G24 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 20% 33% 23% 25% 21% 22% 24% 30% 20% 19% 23% 23% 23% 20% 25% 33% 23% B 45% 33% 46% 44% 43% 46% 40% 40% 39% 32% 43% 42% 42% 32% 50% 38% 41% C 25% 0% 26% 21% 29% 22% 27% 18% 29% 43% 27% 27% 25% 40% 25% 19% 27% D 10% 33% 4% 7% 6% 9% 6% 10% 11% 5% 5% 6% 8% 6% 0% 8% 7% F 0% 0% 1% 3% 1% 1% 2% 2% 1% 2% 2% 3% 3% 2% 0% 1% 2% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
25) Reliability Of Old Ticket Vending Machines
Count TRAIN G25 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 7 2 59 46 57 34 32 22 40 30 46 43 43 17 5 29 512 B 13 3 134 97 117 97 73 51 82 95 148 108 93 64 5 48 1228 C 16 4 119 83 101 89 71 48 81 102 128 101 103 79 5 57 1187 D 6 2 42 25 50 25 21 15 23 42 42 47 48 34 6 34 462 F 2 5 8 11 10 5 5 5 12 15 14 10 5 5 112 N 7 3 83 79 82 58 38 30 47 50 89 62 43 32 33 736 Grand Total 51 14 442 338 418 313 240 171 278 331 468 375 340 231 21 206 4237
Percent TRAIN G25 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 16% 18% 16% 18% 17% 13% 16% 16% 17% 11% 12% 14% 14% 9% 24% 17% 15% B 30% 27% 37% 37% 35% 38% 36% 36% 35% 34% 39% 35% 31% 32% 24% 28% 35% C 36% 36% 33% 32% 30% 35% 35% 34% 35% 36% 34% 32% 35% 40% 24% 33% 34% D 14% 18% 12% 10% 15% 10% 10% 11% 10% 15% 11% 15% 16% 17% 29% 20% 13% F 5% 0% 1% 3% 3% 4% 2% 4% 2% 4% 4% 4% 3% 3% 0% 3% 3% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
26) Reliability Of New Ticket Vending Machines
Count TRAIN G26 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 8 2 62 49 75 51 45 31 44 56 83 71 72 43 3 30 725 B 15 3 103 82 111 99 65 48 80 82 134 89 95 58 7 56 1127 C 10 3 54 35 47 28 28 19 27 35 45 44 39 33 5 25 477 D 3 15 12 12 14 9 7 15 18 23 25 22 6 8 189 F 1 1 3 6 4 3 1 7 6 4 11 8 6 5 1 4 71 N 13 4 181 144 150 112 90 52 105 124 159 124 104 76 4 83 1525 Grand Total 50 13 418 328 399 307 238 164 277 319 455 361 338 221 20 206 4114
Percent TRAIN G26 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 22% 22% 26% 27% 30% 26% 30% 28% 26% 29% 28% 30% 31% 30% 19% 24% 28% B 41% 33% 43% 45% 45% 51% 44% 43% 47% 42% 45% 38% 41% 40% 44% 46% 44% C 27% 33% 23% 19% 19% 14% 19% 17% 16% 18% 15% 19% 17% 23% 31% 20% 18% D 8% 0% 6% 7% 5% 7% 6% 6% 9% 9% 8% 11% 9% 4% 0% 7% 7% F 3% 11% 1% 3% 2% 2% 1% 6% 3% 2% 4% 3% 3% 3% 6% 3% 3% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
27) Reliability Of OLD Ticket Validators
Count TRAIN G27 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 3 52 30 38 28 23 14 29 22 34 32 34 12 4 16 371 B 12 5 114 79 99 75 46 42 73 68 106 88 79 50 4 42 982 C 15 1 125 90 126 91 78 37 78 117 141 101 96 74 5 68 1243 D 9 1 69 59 80 56 50 40 47 68 87 81 70 39 6 48 810 F 4 3 22 18 16 17 13 8 16 18 27 23 23 18 2 12 240 N 6 3 54 58 55 47 29 25 27 30 66 46 34 34 21 535 Grand Total 49 13 436 334 414 314 239 166 270 323 461 371 336 227 21 207 4181
Percent TRAIN G27 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 7% 0% 14% 11% 11% 10% 11% 10% 12% 8% 9% 10% 11% 6% 19% 9% 10% B 28% 50% 30% 29% 28% 28% 22% 30% 30% 23% 27% 27% 26% 26% 19% 23% 27% C 35% 10% 33% 33% 35% 34% 37% 26% 32% 40% 36% 31% 32% 38% 24% 37% 34% D 21% 10% 18% 21% 22% 21% 24% 28% 19% 23% 22% 25% 23% 20% 29% 26% 22% F 9% 30% 6% 7% 4% 6% 6% 6% 7% 6% 7% 7% 8% 9% 10% 6% 7% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
28) Ease Of Buying A Ticket (new FC2 system)
Count TRAIN G28 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 11 3 91 75 95 79 75 43 65 63 122 99 103 56 3 53 1036 B 18 3 98 82 113 84 48 50 64 93 127 93 79 68 8 48 1076 C 8 3 38 20 27 21 27 15 24 28 31 37 27 24 2 13 345 D 12 6 14 11 5 4 11 6 18 11 15 3 2 7 125 F 1 3 5 6 3 6 7 6 5 6 10 3 2 63 N 15 3 180 140 151 107 84 47 102 117 162 116 93 69 4 82 1472 Grand Total 52 13 422 328 406 305 239 165 273 313 465 362 327 223 19 205 4117
Percent TRAIN G28 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 30% 30% 38% 40% 37% 40% 48% 36% 38% 32% 40% 40% 44% 36% 20% 43% 39% B 49% 30% 40% 44% 44% 42% 31% 42% 37% 47% 42% 38% 34% 44% 53% 39% 41% C 22% 30% 16% 11% 11% 11% 17% 13% 14% 14% 10% 15% 12% 16% 13% 11% 13% D 0% 0% 5% 3% 5% 6% 3% 3% 6% 3% 6% 4% 6% 2% 13% 6% 5% F 0% 10% 1% 3% 2% 2% 0% 5% 4% 3% 2% 2% 4% 2% 0% 2% 2% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
29) Ease Of Buying A Ticket (old system)
Count TRAIN G29 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 8 3 73 63 63 47 38 28 52 41 60 48 46 21 3 30 624 B 11 3 152 100 131 113 78 60 89 107 156 134 106 79 9 71 1399 C 18 4 110 87 105 83 78 41 78 101 124 82 84 73 5 67 1140 D 2 25 16 29 19 15 12 20 24 34 34 37 14 3 15 299 F 3 4 3 10 4 2 2 4 3 5 6 7 6 1 60 N 8 3 76 61 74 46 32 25 29 49 84 57 45 26 1 25 641 Grand Total 50 13 440 330 412 312 243 168 272 325 463 361 325 219 21 209 4163
Percent TRAIN G29 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 19% 30% 20% 23% 19% 18% 18% 20% 21% 15% 16% 16% 16% 11% 15% 16% 18% B 26% 30% 42% 37% 39% 42% 37% 42% 37% 39% 41% 44% 38% 41% 45% 39% 40% C 43% 40% 30% 32% 31% 31% 37% 29% 32% 37% 33% 27% 30% 38% 25% 36% 32% D 5% 0% 7% 6% 9% 7% 7% 8% 8% 9% 9% 11% 13% 7% 15% 8% 8% F 7% 0% 1% 1% 3% 2% 1% 1% 2% 1% 1% 2% 3% 3% 0% 1% 2% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
30) Ease Of Redeeming Metrocheks
Count TRAIN G30 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 3 104 83 90 62 42 29 53 66 94 73 57 30 4 28 818 B 11 114 72 87 65 51 30 83 87 111 77 47 45 5 42 927 C 7 4 61 68 66 41 46 23 44 58 81 49 65 37 4 23 677 D 4 1 46 30 47 38 23 24 31 48 52 43 34 25 2 33 481 F 2 22 18 18 8 8 12 14 14 13 13 14 11 13 180 N 23 5 91 72 106 92 76 47 51 52 112 118 109 75 5 70 1104 Grand Total 50 10 438 343 414 306 246 165 276 325 463 373 326 223 20 209 4187
Percent TRAIN G30 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 11% 0% 30% 31% 29% 29% 25% 25% 24% 24% 27% 29% 26% 20% 27% 20% 27% B 41% 0% 33% 27% 28% 30% 30% 25% 37% 32% 32% 30% 22% 30% 33% 30% 30% C 26% 80% 18% 25% 21% 19% 27% 19% 20% 21% 23% 19% 30% 25% 27% 17% 22% D 15% 20% 13% 11% 15% 18% 14% 20% 14% 18% 15% 17% 16% 17% 13% 24% 16% F 7% 0% 6% 7% 6% 4% 5% 10% 6% 5% 4% 5% 6% 7% 0% 9% 6% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
31) Station Parking Availability
Count TRAIN G31 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 6 1 176 134 124 94 71 38 105 117 169 114 89 47 6 69 1360 B 7 164 124 166 105 64 49 105 116 185 132 93 67 8 63 1448 C 13 4 62 58 69 53 55 28 34 55 73 71 71 31 4 42 723 D 9 4 31 26 45 46 37 37 24 24 34 50 53 38 2 20 480 F 13 3 6 4 8 16 13 14 12 8 11 9 31 49 13 210 N 4 3 14 6 13 5 15 4 4 10 11 9 9 6 1 2 116 Grand Total 52 15 453 352 425 319 255 170 284 330 483 385 346 238 21 209 4337
Percent TRAIN G31 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 13% 8% 40% 39% 30% 30% 30% 23% 38% 37% 36% 30% 26% 20% 30% 33% 32% B 15% 0% 37% 36% 40% 33% 27% 30% 38% 36% 39% 35% 28% 29% 40% 30% 34% C 27% 33% 14% 17% 17% 17% 23% 17% 12% 17% 15% 19% 21% 13% 20% 20% 17% D 19% 33% 7% 8% 11% 15% 15% 22% 9% 8% 7% 13% 16% 16% 10% 10% 11% F 27% 25% 1% 1% 2% 5% 5% 8% 4% 3% 2% 2% 9% 21% 0% 6% 5% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
32) Public Address System On Train
Count TRAIN G32 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 8 3 85 59 59 48 44 36 61 59 107 78 81 47 4 28 807 B 15 2 158 134 182 119 88 56 138 141 235 158 144 104 10 92 1776 C 18 3 128 105 135 97 83 47 58 96 99 117 92 62 3 64 1207 D 7 3 59 47 38 38 22 21 21 28 30 19 18 16 3 23 393 F 1 1 13 4 8 2 8 2 4 6 8 7 7 3 5 79 N 2 3 10 5 7 10 9 5 4 7 8 6 8 3 1 88 Grand Total 51 15 453 354 429 314 254 167 286 337 487 385 350 235 20 213 4350
Percent TRAIN G32 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 16% 25% 19% 17% 14% 16% 18% 22% 22% 18% 22% 21% 24% 20% 20% 13% 19% B 31% 17% 36% 38% 43% 39% 36% 35% 49% 43% 49% 42% 42% 45% 50% 43% 42% C 37% 25% 29% 30% 32% 32% 34% 29% 21% 29% 21% 31% 27% 27% 15% 30% 28% D 14% 25% 13% 13% 9% 13% 9% 13% 7% 8% 6% 5% 5% 7% 15% 11% 9% F 2% 8% 3% 1% 2% 1% 3% 1% 1% 2% 2% 2% 2% 1% 0% 2% 2% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
33) Public Address System On Platform
Count TRAIN G33 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 7 2 64 46 50 44 38 28 42 40 76 60 57 32 3 19 608 B 5 1 132 116 145 100 60 36 96 100 168 128 113 83 11 68 1362 C 19 2 141 111 130 103 93 57 80 110 134 115 102 70 3 66 1336 D 11 2 74 53 56 41 39 27 46 50 57 43 45 32 2 43 621 F 4 4 28 14 23 14 15 12 12 18 18 13 15 9 11 210 N 4 3 15 12 21 15 10 8 10 12 25 16 15 8 5 179 Grand Total 50 14 454 352 425 317 255 168 286 330 478 375 347 234 19 212 4316
Percent TRAIN G33 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 15% 18% 15% 14% 12% 15% 16% 18% 15% 13% 17% 17% 17% 14% 16% 9% 15% B 11% 9% 30% 34% 36% 33% 24% 23% 35% 31% 37% 36% 34% 37% 58% 33% 33% C 41% 18% 32% 33% 32% 34% 38% 36% 29% 35% 30% 32% 31% 31% 16% 32% 32% D 24% 18% 17% 16% 14% 14% 16% 17% 17% 16% 13% 12% 14% 14% 11% 21% 15% F 9% 36% 6% 4% 6% 5% 6% 8% 4% 6% 4% 4% 5% 4% 0% 5% 5% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
34) Personal Security At Station And On Train
Count TRAIN G34 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 7 3 114 91 90 78 64 33 72 79 149 114 95 70 5 54 1118 B 15 4 176 130 171 120 94 57 120 127 188 162 147 91 10 101 1713 C 14 2 98 80 104 77 70 45 65 79 85 65 62 45 3 32 926 D 7 1 39 21 21 22 11 21 6 16 13 14 13 13 1 12 231 F 4 2 5 8 4 3 3 3 7 3 1 6 49 N 2 4 25 16 31 20 9 11 19 20 33 24 18 14 1 7 254 Grand Total 49 14 454 343 425 317 252 170 282 324 471 379 342 236 21 212 4291
Percent TRAIN G34 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 15% 30% 27% 28% 23% 26% 26% 21% 27% 26% 34% 32% 29% 32% 25% 26% 28% B 32% 40% 41% 40% 43% 40% 39% 36% 46% 42% 43% 46% 45% 41% 50% 49% 42% C 30% 20% 23% 24% 26% 26% 29% 28% 25% 26% 19% 18% 19% 20% 15% 16% 23% D 15% 10% 9% 6% 5% 7% 5% 13% 2% 5% 3% 4% 4% 6% 5% 6% 6% F 9% 0% 0% 2% 2% 0% 2% 2% 0% 1% 1% 0% 2% 1% 5% 3% 1% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
35) Safety Of Train Equipment
Count TRAIN G35 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 11 3 131 98 111 89 78 40 95 102 174 148 117 89 7 63 1356 B 19 6 188 158 195 142 99 75 133 136 202 150 152 94 13 105 1867 C 11 1 70 54 65 53 50 30 26 55 51 39 37 31 21 594 D 1 7 4 7 4 2 1 2 4 2 2 4 40 F 1 1 1 1 1 3 8 N 6 3 45 27 39 25 19 21 21 31 40 38 33 18 1 15 382 Grand Total 48 13 442 341 418 313 248 167 277 325 471 375 342 235 21 211 4247
Percent TRAIN G35 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 26% 30% 33% 31% 29% 31% 34% 27% 37% 35% 40% 44% 38% 41% 35% 32% 35% B 45% 60% 47% 50% 51% 49% 43% 51% 52% 46% 47% 45% 49% 43% 65% 54% 48% C 26% 10% 18% 17% 17% 18% 22% 21% 10% 19% 12% 12% 12% 14% 0% 11% 15% D 2% 0% 2% 1% 2% 1% 1% 1% 1% 0% 1% 0% 1% 1% 0% 2% 1% F 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 2% 0% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
36) Station Signage
Count TRAIN G36 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 12 2 120 88 95 87 65 40 77 93 155 129 102 81 7 63 1216 B 18 6 199 151 191 129 105 68 133 145 215 157 156 98 9 91 1871 C 9 2 91 87 88 66 54 45 47 70 72 66 43 35 3 38 816 D 5 1 14 9 14 10 7 6 5 6 8 9 11 7 1 12 125 F 2 2 1 3 1 4 1 3 5 5 27 N 2 3 15 7 20 16 10 8 13 4 12 14 12 15 3 154 Grand Total 48 14 441 343 411 309 245 168 278 318 467 375 329 236 20 207 4209
Percent TRAIN G36 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 26% 18% 28% 26% 24% 30% 28% 25% 29% 30% 34% 36% 32% 37% 35% 31% 30% B 39% 55% 47% 45% 49% 44% 45% 43% 50% 46% 47% 43% 49% 44% 45% 45% 46% C 20% 18% 21% 26% 23% 23% 23% 28% 18% 22% 16% 18% 14% 16% 15% 19% 20% D 11% 9% 3% 3% 4% 3% 3% 4% 2% 2% 2% 2% 3% 3% 5% 6% 3% F 4% 0% 0% 0% 1% 0% 2% 1% 1% 0% 1% 0% 2% 0% 0% 0% 1% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
37) Level Of Fare For Quality And Value Of Service
Count TRAIN G37 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 12 3 116 86 87 79 55 45 68 82 155 118 84 67 4 59 1120 B 16 5 196 166 203 136 116 69 148 154 224 173 166 107 13 95 1987 C 18 3 100 74 107 75 68 35 63 87 89 82 77 51 2 46 977 D 2 26 18 22 16 11 15 6 10 11 12 17 8 1 8 183 F 1 1 2 5 1 1 1 2 1 3 3 3 24 N 2 2 7 2 6 5 2 4 1 2 3 2 2 1 1 42 Grand Total 50 14 446 348 430 311 253 169 286 336 484 388 349 237 21 211 4333
Percent TRAIN G37 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 25% 25% 26% 25% 21% 26% 22% 27% 24% 25% 32% 31% 24% 28% 20% 28% 26% B 33% 42% 45% 48% 48% 44% 46% 42% 52% 46% 47% 45% 48% 45% 65% 45% 46% C 38% 25% 23% 21% 25% 25% 27% 21% 22% 26% 19% 21% 22% 22% 10% 22% 23% D 4% 0% 6% 5% 5% 5% 4% 9% 2% 3% 2% 3% 5% 3% 5% 4% 4% F 0% 8% 0% 1% 1% 0% 0% 1% 0% 0% 0% 0% 1% 1% 0% 1% 1% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
38) Overall Service Quality
Count TRAIN G38 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 13 4 151 120 80 97 61 38 99 92 212 130 101 75 6 67 1346 B 19 2 241 202 214 178 113 83 124 158 232 160 152 108 13 111 2110 C 11 2 56 32 39 39 27 20 11 22 35 22 22 13 1 31 383 D 1 3 5 6 5 1 2 3 5 2 7 2 1 3 46 F 1 1 1 1 4 N 2 4 2 2 1 11 Grand Total 44 10 455 360 342 321 201 142 236 275 485 315 282 198 21 213 3900
Percent TRAIN G38 84 86 300 302 304 306 308 310 322 324 326 328 330 332 334 999 Grand Total A 30% 50% 33% 33% 24% 30% 30% 27% 42% 33% 44% 41% 36% 38% 29% 31% 35% B 43% 25% 53% 56% 63% 56% 56% 58% 53% 57% 48% 51% 54% 55% 62% 52% 54% C 25% 25% 12% 9% 11% 12% 13% 14% 5% 8% 7% 7% 8% 7% 5% 15% 10% D 2% 0% 1% 1% 2% 2% 0% 1% 1% 1% 1% 1% 2% 1% 5% 1% 1% F 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% Grand Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%