ENTREPRENEURSHIP & SUSTAINABILITY

PROGRAMME 59th INTERNATIONAL COUNCIL FOR SMALL BUSINESS WORLD CONFERENCE

DOUBLE TREE BY HILTON | HOTEL BURLINGTON ROAD | , 11 – 14 June 2014 | www.icsb2014.org OUR PARTNERS

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59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 1. Cover

2. Inside cover -­‐ Sponsor Logos as per website

3. ICSB 2014 Conference App

To provide you with a seamless conference experience that takes advantage of the best technology has 1. Cover to offer while also being environmentally sustainability, ICSB2014 have created an app for use on all mobile devices -­‐ smart phones, tablets, notebooks, laptops. 2. Inside cover -­‐ Sponsor Logos as per website This app will enable you to: 3. ICSB 2014 Conference App

• View the To provide full you programme, with a seamless speaker conference profiles experience and that view abstracts. takes advantage of the best technology has to offer while also being environmentally sustainability, ICSB2014 have • Create created a an personalised app for use user on all mobile devices -­‐ smart profile phones, and tablets, view notebooks, details of other attendees. laptops. This app will enable you to: • Catch up on ICSB2014 social media – Specifically twitter. • View the full programme, speaker profiles and view abstracts. INSTRUCTIONS FOR USE • Receive • conference Create a personalised updates through user profile an in-­‐app and alert view details of other attendees. system. ICSB 2014 CONFERENCE APP • Catch up on ICSB2014 social media – Specifically twitter. 1. Visit ICSB2014.mobi on your mobile device. • Learn more about the ICSB 2014 sustainability strategy and other operational items. • Receive conference updates through an in-­‐app alert system. 2. Download the app for online and offline use. Follow the instructions below relevant to the • Download • Learn the more app about for the offline use. ICSB 2014 sustainability strategy and other operational items. To provide you with a seamless conference experiencephone/ operating system you are using: • Download the app for offline use. • Android - with the homepage in a browser that takes advantage of the best technology has to offer on screen, press the Menu button, then ‘Add • Apple iOS -­‐ with the homepage in a browser on screen, press the icon in the middle of while also being environmentally sustainability, ICSB2014 bookmark’ and save by selecting ‘Add’. To then bottom bar on your n, scree then select “Add to Home Screen” rom f the list that appears, have created an app for use on all mobile devices - smart access the bookmark, bring up the browser, icsb2014.mobi then press . “Add” The icon and application name will then be added to your home screen. phones, tablets,icsb2014.mobi notebooks, laptops. press Menu, then Bookmarks. Press and hold • Blackberry -­‐ with the the home relevant page bookmark in a until browser a menu appearse on screen, select th menu - button, scroll down to '”Add to home ”, screen then press the “Add” button. INSTRUCTIONS FOR USE select ‘Add shortcut to Home’. • Android -­‐ with the homepage in a browser n, on scree press the Menu button, then “Add 1. Visit ICSB2014.mobi • Windows on Mobile your mobile 7 - device. with the home page in a bookmark” and save by selecting 'Add'. To then access the bookmark, bring up the browser, browser on screen, press ‘. . . ’ at the bottom press 2. Menu, Download then the app for Bookmarks. online and Press offline and use. hold Follow rk the relevant bookma the until instructions a below relevant to the menu -­‐ appears

select 'Add phone/ shortcut operating right system to Home'. of the you screen, are using: then select ‘pin to start’. This will add a shortcut to your start/ home screen. • Windows• MobileApple iOS -­‐ 7 with -­‐ with the the homepage home in page a browser in a on screen, browser press on screen, the icon in the middle of press '...' at the bottom bottom bar on your n, scree then select “Add to Home Screen” rom f the list that appears, right of the screen, then select 'pin to start'. This will add a shortcut to your start/ home then press 3. Open. “Add” The the icon app and and create application a user name profile will by typing then in be added to your home screen. screen. • Blackberry -­‐ with your the email home address page to in begin. a browser e on screen, select th menu button, scroll 3. Open the app down and to 4. '”Add To create to navigate home a ”, screen through user then by profile typing press the the app “Add” in click button. on your the ‘Menu’ email address to begin.

• Android -­‐ with button the homepage in the top in left a of the browser n, on scree window press the Menu button, then “Add Scan the QR Code 4. To navigate bookmark” through and save the by app selecting 'Add'. click To then access on the the “Menu” bookmark, button bring up the browser, in the top left of window or visit icsb2014.mobi 5. To view the programme click on ‘Agenda’ which is press Menu, then Bookmarks. Press and hold rk the relevant bookma until a menu -­‐ appears on your phone to select 'Add found shortcut in the to Home'. menu download 5.the appTo view the programme click on “Agenda” which is found in the menu • Windows Mobile6. Customize 7 -­‐ with the your home own page programme in a for browser the duration on screen, press '...' at the bottom 6. Customize right your of the own of screen, the conference programme then r fo the select by clicking duration 'pin to ‘+ start'. Add of to the This Schedule’, will conference add a shortcut to your start/ home by clicking “+Add to screen. Schedule”, “Tweet ‘Tweet about about this” this’ and and ‘write “write notes” notes’ 3. Open the app and create a user by profile typing in your email address to begin.

4. To navigate through the app click on the “Menu” button in the top left of window THIS APP WILL ENABLE YOU TO: • View the full programme, speaker profiles and view5. To view the programme click on “Agenda” which is found in the menu abstracts. 6. Customize your own programme r fo the duration of the conference by clicking “+Add to

• Create a personalised user profile and view details Schedule”, “Tweet about this” and “write notes” of other attendees. • Catch up on ICSB2014 social media – Specifically

twitter. • Receive conference updates through an in-app alert system. 7. Open up your app regularly to keep up to date with the latest alerts which will automatically 7. Open up your app regularly to keep up to date • Learn more about the ICSB 2014 sustainabilitypop up and can with also the latest be alerts found which in wills the ”event feed”. Thi is automatically one of pop the primary methods

strategy and other operational items. ICSB2014 will use up and to can communicate also be found with in the ‘event you feed’. during This the conference. There will also be a live • Download the app for offline use. feed 7. on Open Twitter. up your is one app of the regularly primary to methods keep up ICSB2014 to date will with use the latest alerts which will automatically pop up and to can communicate also be with found you in durings the ”event feed”. Thi is the one conference. of the primary methods ICSB2014 will use to communicate with you during the conference. There will also be a live There will also be a live feed on Twitter. INSTRUCTIONS FOR USE feed on Twitter.

1. Visit ICSB2014.mobi on your mobile device.

2. Download the app for online and offline use. Follow the instructions below relevant to the phone/ operating system you are using:

• Apple iOS - with the homepage in a browser on screen, press the icon in the middle of the bottom 8. In the menu you will find the ‘Conference bag’. bar on your screen, then select ‘Add to Home Inside this you can access your free copy of the Screen’ from the list that appears, then press Barefoot Spirit by Michael Houlihan and Bonnie ‘Add’. The icon and application name will then be Harvey. And e-flyers from sponsors and other added to your home screen. organisations. • Blackberry - with the home page in a browser on screen, select the menu button, scroll down to ‘Add to home screen’, then press the ‘Add’ button.

59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 3 CONTENTS

Welcome Letter 6

Conference Committees 7

Conference Speakers 12

Conference Programme 18

Conference Sponsors 22

General Information 24

Map of City Centre & Access 25

Social Programme 26

Optional Tours 27

Floor Plan 33

4 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND WELCOME LETTER

Dear Colleagues, Dear Delegates,

On behalf of the ICSB 2014 Local May I extend a warm welcome Organising Committee, may I to ICSB 2014, jointly hosted by welcome you to Dublin and to Dublin Institute of Technology, the 59th ICSB World Conference. Conference Partners, ECSB and The ICSB Conference is now firmly ICSB. This is the 59th Annual established as one of the premier Conference of ICSB and it is the first entrepreneurship research conferences in the world time the event has been held in the . and annually brings together leading thinkers and practitioners in this field who present and debate cutting Dublin Institute of Technology is a major presence edge research on a wide variety of entrepreneurship- in the Irish higher education landscape, currently related topics. undertaking the largest campus development project in Europe to provide a green and sustainable environment But the Conference is more than just three days of for 23,000 students and almost 4,000 staff. The plenary and track sessions. On the day prior to the College of Business @ DIT is one of Ireland’s major main conference, ICSB 2014 has organised a variety business schools with a particular commitment to of events including an Entrepreneurs Day, a Women’s entrepreneurship in its teaching programmes, research Entrepreneurship Forum, a Doctoral Consortium and activity and support for business. The College hosts a Policy Forum. The main conference offers Plenary the largest range of corporate programmes of any Speakers and Panellists from 10 countries, while Irish University and works in close partnership with overall there are delegates from over 60 countries in both the multinational sector and the thriving and attendance. ICSB 2014 truly is a global conference. vibrant indigenous sector. Our corporate programmes at Bachelors Degree and Postgraduate levels are But ICSB 2014 will also offer you many opportunities to testament to the flexible, responsive, business oriented network and socialise with planned events at Guinness culture of the College. In the current year we are Storehouse and the Mansion House, while undoubtedly engaging significantly with over 1,000 individual there will be many unplanned gatherings in the bars companies through such education and training around the city. We hope that you will also take time to programmes, through our research and through an explore the city and the country through our wide variety extensive internship programme. of tourism packages and you can get assistance in booking these by contacting any of the ICSB 2014 team. Dublin is an exciting city and is a significant global hub for technology companies, spanning hardware, software, May I conclude by reminding all delegates that as a Web 2.0 companies and the major players involved registered participant at the ICSB 2014 Conference, in social media. It provides a dynamic environment you are automatically a Member of ICSB for one year. I for high potential start-ups and for the incubation of would encourage you to go to www.icsb.org to see the university spin-outs. We know that you will get a sense wide range of services that the organisation offers its of that very evident dynamism and ambition as you Members. Please feel free to contact me if I can be of experience the city during this conference. any assistance to you during the conference or possibly in connecting with people after the event. I wish you a We are pleased, also, to welcome the Boards of ICSB successful conference and I hope that you will enjoy a and ECSB to the College of Business Campus at Aungier positive work/life combination throughout the course of Street. ICSB 2014. May I wish you a stimulating and enjoyable stay in our Capital City.

Paul O’Sullivan Thomas Cooney Dean, College of Business Conference Chair ICSB 2014 Dublin Institute of Technology

6 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND The best business brains are Independent thinkers. First with the business news, every Thursday.

59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND

157685_Indo IDEA A4_June'14.indd 1 05/06/2014 12:58 WELCOME LETTER

Dear Delegate, Dear European Colleagues,

Welcome to Dublin and the 59th International I am pleased to inform you that by attending the 2014 Council for Small Business (ICSB) World Conference. ICSB world conference in Dublin next June, you have Conference Chair Professor Tom Cooney and his team also become a member of the European Council of have put together a terrific mix of keynote speakers, Small Business and Entrepreneurship (ECSB). Therefore presentations, seminars, workshops, and social events. it is my greatest pleasure to welcome you to the ECSB The theme of this year’s conference seems particularly community. relevant as the world continues to recover from the recent global economic crisis. Entrepreneurship and ECSB is a not-for-profit organization whose mission is Sustainability – both, as we have learned over the to contribute to the understanding of entrepreneurship years, are vital. They are vital for more than creating and to the improvement of the competitiveness of businesses and being environmentally responsible. Both European small and medium size companies. With more are critical to our economies, commerce, cultures and than 400 full members and a network of 2000 ECSB societies, and environment. And they both are action- friends from 38 European countries, ESCB is the largest based. pan-European association of researchers, educators and practitioners in Entrepreneurship. Please, take a So enjoy the conference. Enjoy seeing old friends moment to visit our web site www.ecsb.org to know and meeting new ones. Reach out to others in our more about whom we are and the activities we run. international community to collaborate on research Also, as an ECSB member you are entitled to many or projects. Mentor a young faculty member. Use tailored benefits which are detailed on the website. ICSB 2014 to create a small, or large, step forward in improving lives around the world through our work and We hope that you will have a marvellous conference collaboration. and that I will get an opportunity to meet you at one of the dedicated ECSB events planned for this conference.

Jeffrey R. Alves President ICSB Helle Neergaard President ICSB

8 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND CONFERENCE COMMITTEES

View of Dublin City

LOCAL ORGANISING COMMITTEE INTERNATIONAL COMMITTEE • Prof Thomas Cooney, Academic Director, Institute for Minority Entrepreneurship, Dublin Institute of Technology • Prof Ken O’Neill, Professor Emeritus of Entrepreneurship • Nuala Ahern, Chair, Green Foundation Ireland and SME Development Holder of The Queen’s Award for • Naomi Birdthistle, Lecturer in Entrepreneurship and Enterprise Promotion - Lifetime Achievement Award Family Business, Kemmy Business School, University of • Prof Y.K. Bhushan, Council for Small Business and Limerick Entrepreneurship, India (CSBE-I) - Affiliate President, • Dr Anthony Paul Buckley, Dublin Institute Of Technology • Prof William Dennis, Past President ICSB • Tom Hayes, Divisional Manager with responsibility for • Prof Brian Gibson, Education Consultant Director, Entrepreneurship, Enterprise Ireland Research and Curriculum Development, TOP Education • Tom McEnaney, Managing Director, McEnaney Media Institute, Sydney, Australia • John McGrane, Head of Product and Service Sales, • Prof Ki-Chan Kim, Vice President, Professor of Business Bank Ireland Limited, Corporate Markets School at the Catholic University of Korea • Nicola McGrane, Managing Director, Conference Partners • Prof Anders Lundstrom, Past President ICSB Ltd • Prof Claire Massey, Professor of Enterprise Development, • Cairin O’Connor, Development Director, Bolton Trust Massey University • Eoghan O’Grady, Dublin Institute Of Technology • Prof Jackie McCoy, Director of the Ulster/QA Business • Frank O’Keeffe, EY Entrepreneur Of The Year, Ernst & School of Partnership Young Entrepreneur of The Year Programme • Prof Antti Paasio, Past President ECSB • Ken O’Neill, Professor Emeritus of Entrepreneurship • Prof Hanns Pichler, Past President ICSB and SME Development Holder of The Queen’s Award • Prof Zulma Quiñones, Professor of Marketing, for Enterprise Promotion, Lifetime Achievement Award Entrepreneurship & International Business, Centro Chairman - Centre for SME Development, University of Universitario de Aprendizaje Puerto Rico Ulster • Prof David Smallbone, Past President ECSB • Paul O’Sullivan, Dean, College of Business, Dublin • Prof Lois Stevenson, Past President ICSB Institute of Technology • Prof Kiril Todorov, Head of Chair of Entrepreneurship, • Raomal Perera, Adjunct Professor of Entrepreneurship, Business Faculty, University of National and World INSEAD, Founder, ThousandSeeds Economy, Sofia, Bulgaria; • Julie Sinnamon, Chief Executive Officer, Enterprise • Prof Rodrigo Varela, Director Center for Ireland Entrepreneurship Development at Universidad Icesi • Padraig Staunton, Managing Director, Havas Worldwide • Prof Mark Weaver, Ben May Chair of Entrepreneurship Dublin Executive Director, Melton Center for Entrepreneurship • Aidan Sweeney, Executive, Enterprise and Innovation and Innovation Irish Business and Employers Confederation • Lu Feicheng, President of ICSB China • Wen Chen, Head of Business Development, China and Europe, ezetop • Kate Uí Ghallachóir, Head of School, DIT

59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 9 CONFERENCE COMMITTEES

SCIENTIFIC COMMITTEE

CHAIR Dr Naomi Birdthistle

TRACK: DIFFERENT CONTEXTS Prof Alan Carsrud & Prof Malin Brannback

TRACK: EDUCATION Prof Alain Fayolle & Prof Hans Landstrom

TRACK: FAMILY BUSINESS Prof Matti Koiranen & Dr Breda Kenny

TRACK: FIRM PERFORMANCE Prof Pasi Malinen & Prof Dylan Jones-Evans

TRACK: INNOVATION Prof Luca Iandoli & Prof Bill O’Gorman

TRACK: INTERNATIONALISATION Prof Claire Leitch & Dr Laurence Dooley

TRACK: MINORITY Prof Dennis Foley & Dr Emer Ní Bhrádaigh

TRACK: POLICY Prof Mark Hart & Prof Pauric Mc Gowan

TRACK: SMALL BUSINESS MANAGEMENT Prof Jeff Cornwall & Prof Richard Harrison

TRACK: SUSTAINABILITY Prof Eleanor Shaw & Dr Briga Hynes

TRACK: THEORY AND METHODOLOGY Prof Friederike Welter & Prof Jonathan Levie

TRACK: GENDER Dr Spinder Dhaliwal & Dr Maura McAdam

The Spire, O’Connell Street, Dublin

10 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND WWW.ETF.EUROPA.EUWWW.ETF.EUROPA.EU

59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND

WWW.ETF.EUROPA.EU CONFERENCE SPEAKERS

Their book, The Barefoot Spirit, which chronicles the history and lessons learned building the popular Richard Bruton TD was appointed Barefoot Wine brand is now required reading at more Minister for Jobs, Enterprise than a dozen universities teaching entrepreneurship. and Innovation in March 2011. Michael & Bonnie have spent the past year speaking Minister Bruton is a Research to entrepreneurial students throughout the USA. Economist by profession. Business leaders and professors of entrepreneurship He is an experienced Deputy highly recommend them as inspirational speakers, role representing Dublin North Central and models, and entrepreneurial thought leaders. They are was first elected to the Dáil in 1982. He was Minister an excellent extension of the classroom education into for Enterprise and Employment 1994-97. The Minister’s the real world of practicality. current portfolio encompasses enterprise and industrial development, trade, innovation, labour affairs and Delegates will receive a FREE COPY consumer and competition policy. The Minister was chair of the New York Times Bestseller The of the Competitiveness, Employment and Trade Councils Barefoot Spirit , How Hardship, Hustle during Ireland’s Presidency of the EU in 2013. and Heart Built America’s #1 Wine Brand. MICHAEL HOULIHAN & BONNIE HARVEY Michael Houlihan and Bonnie MADI SHARMA Harvey co-authored the New Madi is an Entrepreneur who York Times Bestselling Business founded and runs the Madi Paperback, The Barefoot Spirit: Group, a group of International How Hardship, Hustle, and Heart Built private sector & not for profit America’s #1 Wine Brand. They started in their laundry companies, and NGOs. The room in 1986 and created a nationwide bestselling wine philosophy is to create innovative label. With virtually no money and no wine industry ideas tailored to local action which experience, they employed innovative ideas to overcome can achieve global impacts beneficial to a sustainable obstacles and create new markets. They pioneered society. She is also a member of The European “Worthy Cause Marketing” and performance-based Economic and Social Committee in Brussels. Madi is a compensation. Their comprehensive view of customer public speaker internationally, particularly in the field of service resulted in the National Hot Brand Award for entrepreneurship, female entrepreneurship, diversity; outstanding sales growth in 2003 and 2004. In 2005 gender balance and her passion for corporate social they successfully sold the brand to E&J Gallo. Since responsibility CSR. Her presentations, spoken from the then, they have consulted Fortune 500’s and start-ups heart, motivate and inspire and seek to make others alike. One of their clients just made the 2013 Inc 500 list consider their ability to affect change. It is now tagged of fastest growing companies. #MadiEffect.

Michael & Bonnie now share their experience and “You must be the change you want to see” Ghandi - innovative approach to business as consultants, authors, “No excuses” Madi speakers, and workshop leaders. They are sought-after workplace culture experts in both print and broadcast media with hundreds of interviews and articles in professional and national publications. They co-author weekly, no-nonsense, business blogs at www.barefootwinefounders.com & www.thebrandauthority.net

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XAVIER PRATS DR MAZHAR BARI Dr Mazhar Bari is a serial MONNÉ entrepreneur and focused on Xavier Prats Monné is the delivering solutions for energy Deputy Director General for efficiency and smart grid Education and Training at the applications. He is a mentor for European Commission (DG EAC) several new technology start-ups since January 2011. He is responsible and entrepreneur in residence at the for EU policies and programmes for mobility and National Digital Research Centre in Dublin. Mazhar is cooperation in education and training including the cofounder and former CEO/CTO of Solarprint Ltd - a Erasmus+ Programme and the Marie Skłodowska Curie 3rd Generation Solar company; he is a consultant on Actions, and for relations with non-EU countries and renewable energy projects in Asia and is a recognised international organisations in the field of education, expert in nanotechnology and sustainable energy such as the OECD. He is the European Commission technologies. He is Chairman and principal shareholder representative in the Governing Board of the European in BTS Ltd - commercialising next generation Institute for Innovation and Technology (EIT). thermoelectric nanomaterials for power generation and cooling for automotive and aerospace applications. He From 2007 to 2010, he was Director for Employment holds a PhD from Cambridge and an MBA from UCD. He Policy (DG EMPL). His main policy briefs have been is regularly invited as a speaker to share his expertise the establishment of the EU Common Principles of and insight in nanotechnology commercialisation and Flexicurity, the creation and negotiation of the European the future of Digital Energy across the EU, Asia and US. Globalisation Adjustment Fund, the EU “New Skills He was a Technology Consultant to Ireland’s foreign for New Jobs” initiative on skills and labour market direct investment government agency, IDA Ireland forecasting; he was also responsible for relations with (Industrial Development Agency) and served on the the ILO and for the labour aspects of the G20. government Taskforce on the ‘Future Skills Needs of Enterprise within the Green Economy in Ireland’ in 2010. He was one of the five founding members of the EC’s Impact Assessment Board, reporting to the President of the European Commission. He previously served as Director of the European Social Fund; as Deputy Head of Cabinet of the EC Vice-President for international RASHAD BIBARS relations; as Advisor of the EC Commissioner for Rashad Bibars is Senior Director Regional policy; and as Assistant to the Spokesman for business development at of President Jacques Delors. He completed his The Business Development primary and secondary education at the Istituto Center (BDC), Amman. BDC Massimo of Rome, Italy. He holds degrees in Social is a non-profit organization Sciences/Anthropology from the Central University whose aims are to enhance the of Madrid, Spain; in Development Cooperation from competitiveness of SMEs and the International Centre for Advanced Mediterranean job creation through the design and management Agronomic Studies in France; and in European Studies of development programs. He is certified trainer from the College of Europe in Belgium, where he and advisor on international trade with extensive graduated first of the Class of 1981-82 and served as experience in export promotion and development assistant professor. He is from Spain, fluent in Spanish, of small and medium-sized businesses. Rashad was English, French, Italian and Catalan. a core member of the Jordan National Competitive Team of the Ministry of Planning and International Cooperation which analysed the competitiveness of Jordanian businesses on macro and cluster levels. Previous posts include expertise inputs to the Jordan-US Business Partnership. Rashad is a mentor for young entrepreneurs with Queen Rania Centre for Entrepreneurship. He graduated in business administration.

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MARK BRENNAN BIRGITTA Mr Mark Brennan is the Australian Small Business HEDIN-CURTIN Commissioner and has a strong Birgitta Hedin-Curtin is track record of achievement involved in the Artisan Food in the small business area Production and Food Tourism throughout his extensive career. in Lisdoonvarna, Co Clare and the Mark sits on the board of the Small Burren Region for 25 years. She Enterprise Association of Australia and New Zealand founded the Burren Smokehouse with her husband and is a member of the International Council for Small Peter after research in her native Sweden and Ireland. Business. Mark served for seven years as the inaugural The business runs a successful mail order business Victorian Small Business Commissioner (VSBC), the and use 100% Irish locally sourced raw material. The first such position in any jurisdiction in Australia. The Burren Smoked Irish Organic Salmon range are multi VSBC model implemented by Mark is widely regarded Award winning with this year achieving 3 x 3-star Gold as best practice and he has been consulted by those Great Taste Awards placing the products into Harrods, states which have subsequently introduced their own Selfridges & Fortnum & Mason. Burren Smokehouse small business commissioners. In 2011, Mark was named got the honour of providing Burren Smoked Salmon the Council of Small Business of Australia’s (COSBOA) for the Queens visit in 2011 compliments of Ross National Small Business Champion for his work in Lewis, Chapter One. Birgitta have all through her life guiding and developing the role of Small Business been involved in Networking in Food Tourism, Artisan Commissioner in Victoria. In 2010 Mark was appointed Food Production and Sustainable Tourism and Food Director of Liquor Licensing in Victoria, having served Production. as the VSBC since 2003. Most recently, Mark served as the inaugural full time Chairman of the Victorian Commission for Gambling and Liquor Regulation, GEORGE MULLAN established to deliver integrated regulatory functions George Mullan is the founder for liquor and gambling. and owner of SIS Group, a manufacturing and sports Mark has owned and operated his own small business construction company with as Principal of MA Brennan and Associates. The firm offices in Europe, Asia and provided advice to government on legislative reviews Africa. George’s background is as a and policy issues. It also advised businesses and turnaround specialist and he has industry membership groups on government relations. completed turnarounds in South & North America and Mark has previously held a range of roles in the Europe for a major US multinational. He is a private Victorian and Commonwealth Governments including investor in start up companies in Ireland & the UK as Executive Director of Small Business in the former covering such areas as information technology, drinks Department of State Development. Mark has also and LED lighting. The SIS Group has constructed worked as a barrister and solicitor in private practice. sports surfaces for some of the greatest names in Mark is highly respected across all levels of government sport across the globe! Their client list includes world and by the business community. renowned soccer teams such as Barcelona, Real Madrid, Manchester United and Juventus. SIS has been selected to install pitches for some of the most prestigious sporting events worldwide including the World Cup Finals, the African Cup of Nations, The European Championships, the champions League and Heineken Cup Rugby. The company has completed construction projects in some challenging markets such as Iraq, Angola, Turkmenistan and Saudi Arabia and in 2014 will complete projects in Russia for the 2018 World Cup and in Scotland for the Commonwealth games. George is a graduate from Trinity College Dublin and has MBA from the University of Bradford in the United Kingdom.

14 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND CONFERENCE SPEAKERS

MARK PETERSON JULIE SINNAMON Mark Peterson is an associate Julie Sinnamon is the recently professor of marketing at appointed Chief Executive Officer the University of Wyoming. of Enterprise Ireland. Throughout His research interests include her career in Enterprise Ireland sustainable enterprise, and IDA Ireland, Julie has gained macromarketing and research considerable experience in a variety of methods. His research has been industry sectors and international markets. published in the Journal of the Academy of Marketing The sector that she is most closely associated with is Science, Journal of International Marketing, Journal the food sector. She sits on the Harvest 2020 High Level of Macromarketing, and Journal of Public Policy & Implementation Group chaired by Minister Marketing. He is the author of the SAGE Publications book and led the Enterprise Ireland team who have been Sustainable Enterprise: A Macromarketing Approach. working to attract food investments in Ireland, including the Global Technology and Innovation Centre from Kerry Group and major investments from Glanbia, Danone and Dairygold. Most recently, she was Executive Director for LOUISE PHELAN Global Business Development in Enterprise Ireland. In Louise Phelan is Vice President of addition to working with a portfolio of companies across a Global Operations Europe Middle wide range of sectors, Julie has taken a specific interest in East and Africa for PayPal leading Enterprise Ireland’s Strategy for Female Entrepreneurship. 2200 people in Dublin, Dundalk Julie is from Co. Down. She graduated from Ulster and Berlin. Global Operations University and has a Masters Degree in International comprises of Customer Service, Risk Business from Fordham & IMI and is a graduate of the Operations and Merchant Services, supporting 13 different Stanford Executive Programme. languages. This operation became the European Centre of Excellence for PayPal in 2009. Louise joined PayPal in 2006. Most recently Louise was appointed President of the American Chamber of Commerce Ireland in January 2014. FIONA MCKEON Prior to joining PayPal, Louise was a member of the Senior Fiona McKeon, CEO of Bizworld Management Team for GE Money, a division of General Ireland is a professional Electric (GE). In 2012, Louise was awarded the Sir Michael development lecturer and trainer. Smurfit Achievement Award by The Ireland Chamber of Entering the business world over a Commerce United States. She was also presented with an decade ago, her strong background Outstanding Contribution to the Irish Industry Award by in education ensures her methods of the (CCMA) and was both the In Business Editors Choice lecturing, mentoring and teaching are both informative Business Woman of the Year and the Newstalk Business and effective. Fiona has transferred her abilities as an Person of the Year 2012. Louise joined the board of Ryanair educator to provide skills and advice to people of all in 2012 as a non-executive director. Louise was appointed ages in order to improve their professional standards and as one of the six industry partners with their role on the personal effectiveness through branding and mentoring. Action Plan for Jobs Implementation Group and the newly As CEO of Bizworld Ireland, Fiona is bridging the gap reconfigured National Competitiveness Council chaired by between education and business in order to create the Department of the and the Department of successful but financially responsible adults for the Jobs, Enterprise and Innovation. She is a member of the future. She believes that skills as well as knowledge are Board of the American Chamber of Commerce, the Dublin crucial to radical reform throughout the education sector. Chamber of Commerce, Contact Centre Management Association Ireland (CCMA), the Women’s Executive By combining her education and business acumen, she Network (WXN) and the International Women’s Forum. is providing a community-enhancing service through At this year’s 2013 Women Mean Business Conference BizWorld Ireland. Fiona is continuously developing her & Awards Louise was awarded WMBusinesswoman own skills. Fiona has been published by The International Award. Louise was honored to win the Businesswoman of Institute for Professional Innovation Management (ISPIM) Year accolade at the InBusiness Editor’s Choice Awards and speaks at their conferences. Fiona won the David in December. Louise was recently awarded the title of Manley Emerging Social Entrepreneur of the Year 2014. Ireland’s Most Trusted Leader at the Best Workplaces in Ireland awards

59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 15 CONFERENCE SPEAKERS

VALERIYA ILHAM ZHIRI Ilham Zhiri is a leading TYUMENTSEV entrepreneur in Morocco Valeriya Tyumentseva is an and the Founding President entrepreneur with years of of Moroccan Women experience designing, consulting, Mentoring/Networking, www. and managing investment projects moroccanmentoring.ma in in Russia. Throughout her career, 2010 a national association grouping she has consulted a diverse array of international women leaders from the public and private sectors companies, such as Danfoss and Cekura A/S who support and economically empower other women (Denmark), KPMG and the AVS Group (United States), through an intensive mentoring process. Ms Zhiri and United World (United Kingdom) for a special founded Moroccan Women Mentoring/Networking project for USA Today. Valeriya previously served as the three years ago after benefiting herself from a deputy head of the Executive Board of the Interregional mentoring process at a US Fortune 500 company Association for Economic Cooperation of the Regions under a programme run by the US State Department. of the Russian Federation and is presently the deputy Ms Zhiri is Managing Director of Imprimerie El Maarif director of government relations at BAU-Service, a Al Jadida, one of Morocco’s top five printing and leading chemical products dealer in Russia for the publishing companies. She is a national board member BASF Corporation. She is additionally establishing a of the National Council of the General Confederation professional development institute in Yekaterinburg, of Moroccan Entrepreneurs, CGEM- and a member of Russia to boost entrepreneurship and innovation the MENA Regional Advisory Committee of the social after discovering that a growing number of Russians entrepreneurship advocacy body, SYNERGOS, and she are interested in starting their own businesses and also promotes women entrepreneurship for the past realizing their potential. Valeriya finished high school 10 years through the National Association of Female in Oxford, the United Kingdom, and graduated from Entrepreneurs. In 2011, she was appointed General the Urals State Law Academy in Yekaterinburg with a Secretary of the Moroccan chapter of the North Africa specialization in law and entrepreneurship. Partnership Economic Opportunity (NAPEO). Ms Zhiri holds a BSBA in Business and an MBA in International Business from the American University in Washington, D.C. AMIR ANZUR Amir Anzur is an internet DR JONATHAN entrepreneur and consultant. His clients include Amazon, DERHAM Intel, Google, Samsung and Jonathan is a sciences Xbox. He advises governments graduate, and holds a Masters on preparing their people for the in management. Since internet economy. From Pakistan, Amir graduation he has worked for has advised the Governments of Abu Dhabi, Dubai, over 24 years in the environmental Pakistan and United Kingdom. He is currently the Dean field for public and private sector employers in Ireland, of Webpreneur Academy. Amir won the 2005 European UK, and the EU. He is currently employed by the Prize for Innovation. Environmental Protection Agency, where heads up the Climate, Research and Resource Use Programme. Jonathan also holds the Chair of the National Waste Prevention (resource efficiency) Committee and represents Ireland on a number of EU Resource Efficiency related working groups. His interests include Sustainable Consumption & Production, Green Economy, Green Innovation, and Circular Economy. He works closely with industrial sectoral and trade organisations and employers groups in discharge of his role.

16 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND CONFERENCE PROGRAMME

WED. 11 JUNE TIME VENUE

17:30 – 18:30 President’s Reception (by Invitation only)

18:30 – 20:00 Opening Reception Pembroke • Jeffrey Alves (ICSB President) • Helle Neergaard (ECSB President) • Paul O’Sullivan (Dean of College of Business, DIT) • Michael Houlihan and Bonnie Harvey (Barefoot Cellars)

THU. 12 JUNE

08:00 – 09:15 Opening Plenary Pembroke • Jeffrey Alves (ICSB President) • Brian Norton (DIT President) • Minister for Enterprise Richard Bruton • Xavier Prats Monné, Deputy Director General for Education and Training at the European Commission (DG EAC).

09:30 – 11:00 Parallel Session 1 (12 Paper Tracks, 2 Workshop Tracks) See Meeting Room List

11:00 – 11:30 COFFEE BREAK Ground Floor Concourse

11:30 – 13:00 Parallel Session 2 (12 Paper Tracks, 2 Workshop Tracks) See Meeting Room List

13:00 – 14:00 LUNCH B Bar & Sussex Restaurant

14:00 – 15:00 Plenary Session 2 - Youth Entrepreneurship Pembroke CHAIR - Ian Guider (Newstalk) • Rashad Bibards (Senior Director, The Business Development Center, Amman) • Amir Anzur (Internet entrepreneur and consultant) • Fiona McKeown (CEO, BizWorld Ireland)

15.00 – 15.30 COFFEE BREAK Ground Floor Concourse

15:30 – 17:00 Parallel Session 3 (12 Paper Tracks, 2 Workshop Tracks) See Meeting Room List

17:15 – 18:15 Parallel Session 4 (12 Paper Tracks, 2 Workshop Tracks) See Meeting Room List

19:00 – 21:00 (SOCIAL EVENT) Guinness Storehouse, St. James’ Gate (Coach Pick up @ 19:00 from Double Tree)

18 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND CONFERENCE PROGRAMME

FRI. 13 JUNE TIME VENUE

08:00 – 09:30 Parallel Session 5 (12 Paper Tracks, 2 Workshop Tracks) See Meeting Room List 09:45 – 10:45 Plenary Session 3 - Entrepreneurship and Sustainability Pembroke CHAIR - Orlaith Carmody, Managing Director, mediatraining.ie • Mazhar Bari (Co-Founder and former CEO/CTO of Solarprint Ltd, Ireland) • Birgitta Hedin-Curtin (Co-Founder of Burren Smokehouse, Sweden/Ireland) • Mark Peterson (Associate Professor of Marketing at the University of Wyoming, USA) 10:45 – 11:15 COFFEE BREAK Ground Floor Concourse 11.15 – 12.45 Parallel Session 6 (12 Paper Tracks, 2 Workshop Tracks) See Meeting Room List 12:45 – 13:45 LUNCH B Bar & Sussex Restaurant

13:45 – 14:45 Plenary Session 4 - Multinationals as Catalysts for Indigenous Pembroke Enterprise CHAIR - Thomas Molloy, Group Business Editor, Independent News and Media Group plc • Julie Sinnamon (CEO of Enterprise Ireland, Ireland) • Marwk Brennan (Australian Small Business Commissioner, Australia) • George Mullan (Founder and Owner of SIS Group, Ireland) • Louise Phelan (Vice President at PayPal, Ireland)

14:45 – 15:15 COFFEE BREAK Ground Floor Concourse

15:15 – 16:45 Parallel Session 7 (12 Paper Tracks, 2 Workshop Tracks) See Meeting Room List

17:00 – 18:00 Parallel Session 8 (12 Paper Tracks, 2 Workshop Tracks) See Meeting Room List 19:30 – 23:00 GALA DINNER Mansion House, Dawson St, Dublin 2 • Presentation of Awards (Delegates to make own way to • Presentation of Wilford White Fellows Mansion House) SAT. 14 JUNE 08:00 – 08:30 ICSB AGM Meeting Room 2 08:30 – 10:00 Parallel Session 9 (12 Paper Tracks, 2 Workshop Tracks) See Meeting Room List 10:00 – 10:30 COFFEE BREAK Ground Floor Concourse

10:30 – 12:00 Parallel Session 10 (12 Paper Tracks, 2 Workshop Tracks) See Meeting Room List

12:15 – 13:15 Closing Plenary Pembroke • Madi Sharma • Incoming ICSB President 13:15 – 14:15 LUNCH B Bar & Sussex Restaurant 14:30 – 17:30 ICSB Board Meeting

Please see LINK for the full schedule of tracks. See all abstracts HERE. See final papers HERE.

59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 19 BRINGING I NNOVATION TO THE MARKETPLACE…

Technology Entrepreneurship provides individuals with the knowledge, skills and practical approaches needed to deal with the challenges involved in managing, commercialising and marketing technological innovation.

‘This book is immensely comprehensive and superbly pulls together and applies a panoply of management frameworks to the ‘process’ of creating technology ventures in a way I’ve not seen before.’ Professor Jeff Skinner, London School of Economics, UK

T HE B OOK FEATURES:  A distinct emphasis on marketing strategy, market feasibility and market research 9781137020109 I £34.99  A unique coverage of business modelling and planning  International case examples in diverse high tech sectors  A chapter devoted to International Entrepreneurship

FOR M ORE INFORM ATION VISIT: WWW.PALGRAVE.COM  Palgrave Macmillan, Houndmills, Basingstoke, RG21 6XS, UK  +44 (0)1256 302866  +44 (0)1256 330688  [email protected]  www.palgrave.com

www.palgrave.com

Inspection Personal TITLE ISBN PRICE QTY Technology Entrepreneurship 9781137020109

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Please allow 28 days from date of publication for delivery. All product details and prices are correct at the time of print and may be subject to change without notice. CONFERENCE SPONSORS

Eurofound Barefoot The European Foundation for the Improvement of Michael Houlihan and Bonnie Harvey founded Barefoot, Living and Working Conditions (Eurofound) is a America’s #1 wine brand. They co-authored the New York tripartite Agency, whose role is to Times Bestseller, The Barefoot Spirit. provide knowledge in the area of social and work- ICSB attendees receive a FREE copy at related policies. Eurofound was established in 1975 by www.thebarefootspirit.com/wce Council Regulation (EEC) No. 1365/75, to contribute to the planning and design of better living and working They started with virtually no money or wine industry conditions in Europe. experience and pioneered ‘Worthy Cause Marketing.’ They www.eurofound.europa.eu share their innovative approach to business as consultants, authors, and speakers. They are the recipients of the Turner School Distinguished Entrepreneur Speaker Award and are sought-after thought leaders in print and broadcast media; and co-author weekly blogs at: www.thebarefootspirit.com & www.thebrandauthority.net

European Training Foundation The ETF is an agency of the EU that helps transition and developing countries to harness the potential of their human capital through the reform of education, training Edward Elgar Publishing and labour market systems in the context of the EU’s Edward Elgar Publishing is a family business in external relations policy. This includes promoting the international academic publishing. We publish high role of entrepreneurship in vocational education and quality research monographs, handbooks and higher level training. textbooks in entrepreneurship, management, the social www.etf.europa.eu sciences and law.

Enterprise Ireland Fáilte Ireland Enterprise Ireland is the government organisation Fáilte Ireland, the National Tourism Development responsible for the development and growth of Irish Authority was established under the National Tourism enterprises in world markets. We work in partnership with Development Authority Act 2003 to guide and promote Irish enterprises to help them start, grow, innovate and win tourism as a leading indigenous component of the export sales on global markets. In this way, we support Irish economy. The organization provides strategic and sustainable economic growth, regional development and practical support to develop and sustain Ireland as a secure employment. high-quality and competitive tourist destination. www.enterprise-ireland.com www.failteireland.ie

22 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND CONFERENCE SPONSORS

IP Publishing We are delighted to announce that Industry and Higher Gower Publishing Education, the leading international journal on the relationships Gower, a world leading publisher of specialist business between business and industry and higher education and management books, publish works that are rigorous, institutions will publish a special issue featuring selected multidisciplinary, distinctive and relevant. I am seeking papers from the conference. Published since 1987, IHE covers proposals and am open to exploring any subject that appeals, the organizational, economic, political, cultural and social in its broadest sense, to a business audience; whether aspects of education–industry collaboration. Knowledge practitioners, policy-makers, academics or researchers. transfer, research commercialisation, academic enterprise, Contact: Kristina Abbotts [email protected] entrepreneurship education and graduate employability are and browse our books at ISCB.www.gowerpubishing.com its key themes. For more information please go to our website www.ippublishing.com/ihe.htm

HEInnovate HEInnovate is an online self-assessment tool for leaders in higher Local Enterprise Boards education institutions. Developed by the European Commission, The Local Enterprise Office is the First Stop Shop for anyone the OECD and experts, HEInnovate helps institutions assess their seeking information and support on starting or growing a entrepreneurial capabilities in a structured way. It provides access business in Ireland. An initiative of the Action Plan for Jobs, to development materials that help HEIs undertake actions Local Enterprise Offices (LEOs) are committed to delivering an according to their priorities. HEInnovate is free and is neither a enhanced and integrated support service for micro and small ranking nor a benchmarking. business in Ireland. The new LEOs will build on the significant achievements of the County and City Enterprise Boards. The LEO is aimed at people interested in starting up a new business or already in business including entrepreneurs, early stage promoters, start-ups and small business looking to expand. The Independent With 31 dedicated teams across the Local Authority network in The is Ireland’s best-read daily newspaper, with Ireland, LEOs offer you a wide range of experience, skills and an adult readership of 666,000 readers every day. Right through services. the week, the Irish Independent’s top writers bring readers See www.localenterprise.ie the complete newspaper offering. Including features such as Health and Living and Fit magazines on Mondays, The Farming Independent on Tuesdays, the brand-new Insider magazine and Business on Thursdays, Property on Fridays, and Weekend and Weekend Review on Saturdays, coupled with a stimulating Sport section every day. www.independent.ie Newstalk Newstalk 106-108FM is the fastest growing national radio station, currently with over 615,000 listeners on a weekly basis. With a proud range of programming seven days a week, we offer the best in news, sport, comment and analysis. Our INTRE presenters include Ivan Yates, Chris Donoghue, , Established in 2003, INTRE - Ireland’s Network of Teachers Shane Coleman, Tom Dunne, Sean Moncrieff, Jonathan Healy, and Researchers of Entrepreneurship is an all-Ireland higher George Hook, Ian Guider, Dil Wickremasinghe, Shona Murray, education institution network providing a platform to share ideas Orla Barry, Bobby Kerr and Ger Gilroy. For more information and best practice in entrepreneurial education, entrepreneurship on Newstalk 106-108FM, please check out www.newstalk. research, supporting the development of members’ research com interests, including opportunities for collaborative research and funding proposals.

59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 23 GENERAL INFORMATION

View of the Ha’penny Bridge, Dublin, over the River Liffey

The island of Ireland is 450 km long and 300 km wide and is divided into the Republic of Ireland and Northern SHOPPING Dublin has a busy city centre shopping area around Grafton Ireland. Ireland enjoys a rich diversity of ethnic groups and Street and Henry Street. There is a huge range of products cultures. English is spoken by everyone in Ireland and in to bring home – from traditional Irish hand-made crafts to some areas Irish is spoken also. Ireland is a place of breath- international designer labels. Things to buy: woollen knits, taking scenery and is steeped in history. tweeds, crystal, Claddagh rings, pottery, silver and music. Shopping hours are from 9.00am to 6.00pm Monday to Saturday, with shops open until 8.00pm on Thursdays, and DUBLIN many shops open from 2.00pm – 6.00pm on Sunday. UNESCO CITY OF LITERATURE Dublin is the birthplace of James Joyce and Nobel Literature INSURANCE Prize winners William Butler Yeats, George Bernard Shaw The Conference Organising Committee or its agents will not and Samuel Beckett. UNESCO recognizes Dublin as a City be responsible for any medical expenses, loss or accidents of Literature, reflecting the city’s rich tradition of writers and incurred during the congress. Delegates are strongly advised writing, a city with words at its heart – in its river, Joyce’s Anna to arrange their own personal insurance to cover medical and Livia – in its conversations, its streets and its storytelling. Dublin other expenses including accident or loss. Where a delegate pays tribute to it literary heritage in the many fine statues has to cancel for medical reasons, the normal cancellation of writers which grace the city, notably Wilde, Joyce, Shaw policy will apply. It is recommended that citizens from EU and many others. Streets and bridges, the newest of which countries bring with them a current EHIC card. is named after Samuel Beckett, also commemorate Dublin literary greats. Whether you want to visit the city’s landmarks, its literary pubs, and bookshops, take a guided tour or see new TAX REFUNDS work performed, Dublin won’t disappoint. Within half an hour Value Added Tax (VAT) is charged at 21.5% on most goods. of the city are mountains walks, stately homes and gardens, Cash back is the simplest and most widely used VAT refund sandy beaches and fishing villages. service that issues cash refunds on departure for a handling fee. Ask for cash back form when you make your purchase. TEMPERATURE Ireland enjoys a temperate climate, with mild winters and TIPPING relatively cool summers. Mean daily temperature in June is 18°C. A small tip is appreciated for good service. Tipping is not usual Dublin enjoys reasonable sunshine and rain belts reaching the in pubs and bars. Tip cabs 10% and porters 60c per bag. east coast are frequently light and generally clear within a few hours. However it is always wise when travelling to Ireland to pack rain gear or an umbrella. CURRENCY The currency in Ireland is the Euro.

24 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND MAP OF CITY CENTRE & ACCESS

DUBLIN CITY CENTRE

CONFERENCE VENUE

One way to get from the airport to the hotel is to take AIRCOACH which leaves every 15 minutes, and stops outside the Doubletree Hilton, Burlington Road.

Look for: Route 700: Dublin Airport to Leopardstown/Sandyford. The cost is about €8 for a single journey and takes about 40 minutes.

59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 25 SOCIAL PROGRAMME

An exciting social programme has been planned which enable you to experience the best in Irish food and entertainment. WED. Welcome Reception, Doubletree Hilton Hotel / THU. Irish Night at the Guinness Storehouse / FRI. Gala Dinner in Mansion House

WEDNESDAY: The ICSB Welcome Reception, Doubletree Hilton Hotel Time: 18:30 – 20:00 The ICSB Welcome Reception will take place in the conference hotel. It will be a relaxed reception giving the delegates the opportunity to make acquaintance and catch up with old friends in a relaxed environment. Dress Code: Casual Cost: Included in registration fee Doubletree Hilton Hotel, Dublin

THURSDAY: The Irish Night in the Guinness Storehouse Time: 19:30 – 21:30 (Coach Pick up at 19:00) Join us for some food, drinks and live traditional Irish music in the stunning Gravity Bar of the famous Guinness Storehouse Dublin. Sample Guinness at its best, and enjoy 360° views of Dublin City. Experience the ‘craic’ in a relaxed setting amongst friends old and new. Dress Code: Casual Cost: SOLD OUT Gravity Bar, Guinness Storehouse

FRIDAY: The Mansion House Gala Dinner, Dawson Street, Dublin 2 Time: 19:45 – 23:30 (Delegates to make their own way to Gala Dinner Venue The Gala Dinner will take place in the Round Room in the Mansion House which is situated in Dublin’s city centre only fifteen minutes walking distance from the conference venue The Burlington Hotel. The Mansion House is the Lord Mayor’s official residence and The Round Room was built in 1821 for the much anticipated visit of King George The Mansion House IV. Delegates will enjoy an engaging entertainment to give delegates a taste of Irish food and culture. Dress Code: Smart Casual IMPORTANT NOTICE: Cost: SOLD OUT The Conference Fee does NOT include a place at the Gala Dinner.

26 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND OPTIONAL TOURS

PRE & POST-CONFERENCE TOURS ENQUIRE AT REGISTRATION DESK For a relatively small island, Ireland offers a large variety of entertainment, scenery and culture. The social programme we have drawn up offers delegates and accompanying persons the opportunity to sample the atmosphere and hospitality for which Ireland is famous worldwide. These tours can be purchased at the registration desk.

Newgrange & Knowth. You will be taken on a guided tour in the tombs the oldest and largest Neolithic burial chamber in Europe (3000BC), which predates the Egyptian Pyramids. Lunch is not included, although a lunch venue will be available on the day. Details: This tour runs every Monday, Tuesday, Friday and Saturday. Times: Tour departs at 09:00hrs and returns to Dublin at 17:00hrs approx. Cost: €34.00 per person. Departs from: Check in for the tour inside the Dublin Visitor Centre at 17 Lower O’Connell Street. Doubletree Hilton Hotel, Dublin Please note you must be at the meeting point 20 minutes before the tour departs.

Dublin Tour (Hop On Hop Off Tour) This fully guided tour gives you an overall flavour of our historic and ancient city. You will see examples of Dublin’s superb architecture in the Georgian Streets and Squares. This hop-on-hop-off tour has 28 stops at the top visitor attractions in Dublin. I t will allow you to visit St. Patrick’s Cathedral and Christchurch Cathedral, the Guinness Storehouse and the Old Jameson Distillery. Enjoy an entertaining live English guide commentary with bags of Irish personality or audio commentary in your own language. The tour duration is approximately 90 minutes Details: This tour runs daily, with the first tour departing at 09:30hrs. Upper Lake in Glendalough, Co. Wicklow Cost: €18.00 per person, Departs from: 14 Upper O’Connell St, Dublin 1 Wicklow Mountains, Valleys & Lakes Day Tour (Full Day Tour) Sit back, relax & let us take you through some of the loveliest countryside in Ireland. This tour takes you first to the stunning 6th century monastic settlement in Glendalough. Our guide will take you around the site, which boasts a 10th century conical roofed Round Tower as well as a St. Kevin’s Kitchen and Cross. The tour trail continues to the pretty village of Avoca (home to the famous drama Ballykissangel), with a stop at the famous Avoca Handweavers. There you can enjoy a stroll around the village dropping into Fitzgerald’s pub or visiting the famous Handweavers craft shop. Lunch is not included, although a lunch venue will be available on the day. Newgrange Entrance with view of the famous Triple Spiral Details: This tour runs daily Times: Tour departs at 10:15hrs and returns to Newgrange Valley of the Kings Tour (Half Day Tour) Dublin at 17:30hrs This tour is also known as the Valley of the Kings Tour. In the heart Cost: €30.00 per person of the Boyne Valley, Co. Meath. You will visit the Bru na Boinne Departs from: Check in for the tour inside the Dublin Visitor Centre, which will interpret the archaeological heritage of Visitor Centre at 17 Lower O’Connell Street. the Boyne Valley, which includes the megalithic passage tombs of Please note you must be at the meeting point 20 minutes before the tour departs.

59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 27 OPTIONAL TOURS

OTHER ACTIVITIES AVAILABLE IN DUBLIN

Trinity College Library Dublin

Trinity College and Library Founded in 1592 by Queen Elizabeth I on the grounds of at Christ Church Cathedral an Augustinian priory that was a victim of the dissolution. Trinity College even today dominates the city landscape and the oldest buildings (the brick-built “Rubrics”) date from Dublinia 1700. Most of the impressive buildings were built during the Since its foundation in 1204 has been at the renovation phase of 1759. Trinity College Library is home to heart of the history and evolution of the city. Today, spanning more than an million books and priceless manuscripts, the an area of over 44,000 square meters (11 acres), the site most famous being the “Book of Kells” - long queues may contains 2 museums, 2 cafés, an international conference form in summer. The Book of Kells was written around the centre, 2 gardens, Government Buildings and the State year 800 AD and is one of the most beautifully illuminated Apartments which are the most important state rooms in the manuscripts in the world. Its 680 pages of vellum contain country. The grounds of the site are free to explore, as is the the Latin texts of the Four Gospels. It was written around Chapel Royal, the , the Garda Museum 800AD by Irish monks and later buried in the ground for fear and the Revenue Museum. Access to the State Apartments is of the Vikings and after being eventually rediscovered it was by guided tour only and tickets may be purchased from the deposited for safe keeping in Trinity in 1653. Apartments in the Upper Castle Yard. www.tcd.ie/Library/bookofkells/tour-attractions/ www.dublinia.ie

The National Museum of Ireland – Archeology Old Jameson Distillery, Smithfield National Museums Two museums should be high on the list of priorities for any Old Jameson Distillery visitor. The National Museum of Archaeology and History There is no other whiskey quite like triple distilled, twice in Kildare Street (Dublin 2) is dedicated to prehistoric and as smooth Jameson Irish Whiskey. And there’s no other medieval Ireland. Do not miss the excellent new exhibition experience quite like the Old Jameson Distillery Tour. This “Kingship & Sacrifice”. The National Museum of Decorative tour brings you on a journey through the remarkable story of Arts and History in Collins Barracks (Benburb Street, Dublin Jameson Irish Whiskey as it unfolds before your very eyes. 7) houses an eclectic collection including the uniform Michael www.jamesonwhiskey.com/en/agegate Collins was shot in and an exhibition on the Easter Rising. www.museum.ie/en/homepage.aspx

28 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND OPTIONAL TOURS

St Patrick’s Cathdedral The National Gallery of Ireland

St Patrick’s Cathedral National Gallery Ireland’s largest church and the National Cathedral - this Situated at Merrion Square West and right in the center of special status was conferred on a church were no bishop Dublin. Ireland’s National Gallery is a “must see” for anyone actually has his throne! Founded in 1191 by Archbishop Comyn interested in Irish and European art. Opened in 1864 it has the building was substantially renovated between 1844 and around 500 major works of art on display - among them 1869 with moneys granted and raised by Sir Benjamin Lee Hogarth, Gainsborough, Poussin, Monet, Degas, El Greco, Guinness. Visitors will thus find a neo-gothic cathedral with Velasquez, Goya, Picasso, Titian, Caravaggio, Brueghel, some older parts. Here you will also see the graves of Dean Vermeer and Rubens. Especially strong on Irish artists Swift (of “Gulliver” fame) and his beloved Stella. and Irish portraits the National Gallery has recently been www.stpatrickscathedral.ie expanded by the “Millennium Wing”. www.nationalgallery.ie

Temple Bar

Temple Bar Kilmainham Gaol Originally earmarked for the wrecker’s ball and Kilmainham Jail or Gaol (Inchicore Road, Dublin 8) is one redevelopment as a bus and rail terminal the area south of Europe’s most notorious prisons and has been preserved of the Liffey was saved and reinvented as a “bohemian in working order. Eternally cold and bare cells bear mute quarter”. On good days you will meet street artists and witness to the harsh prison life faced by inmates. In Irish enjoy international cuisine and bustling pubs. On bad history Kilmainham Gaol comes only second to the GPO - days the area will be overrun by parties on “stag” or “hen here the leaders of the 1916 were executed. Today’s tours nights”. Temple Bar can be very much of a mixed bag tend to highlight this aspect more than anything else, and has been commercially developed to the max - the making the prison more a republican shrine and not a piece “bohemian” aspect being facade to a large degree of Irish general social history. www.templebar.ie www.heritageireland.ie/en/dublin/kilmainhamgaol

59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 29 OPTIONAL TOURS

Dublin Zoo Entrance The , Pearse Street

Dublin Zoo The Science Gallery See many rare and exotic animals living and roaming in The collision of science and art is the key DNA strand of a wide variety of natural habitats. Wander through the this international success story being cloned worldwide. African Savanna and gaze at the giraffes, zebras, scimitar Starting out on the campus of Trinity College, the oryx and ostrich, then head to the Kaziranga Forest to Gallery simply strives to demystify science in the most see the magnificent herd of Asian elephants that call this fun and interactive way possible. In over 5 years with 27 beautiful place home. Dublin Zoo, located in the Phoenix exhibitions and 1.3 million visitors, it has illuminated us with Park in the heart of Dublin city, allows you to discover Lightwaves, questioned which pills we’ve taken, looked amazing animals to including tigers, hippos, bats, rare at burst bubbles whilst considering the science of desire monkeys, gorillas, chimpanzees, red pandas and reptiles to and future of love. Now it’s on the threshold of opening a name but a few! network of science galleries internationally, touring shows www.dublinzoo.ie and facilitating more experiments and discoveries to amuse and inform us about the world we live in. dublin.sciencegallery.com

The Palm House at the National Botanical Gardens

National Botanical Gardens The Gardens, 19.5 hectares on the south bank of the Tolka contain many attractive features including an arboretum, sensory garden, rock garden and burren area, large pond, extensive herbaceous borders, and annual display of decorative plants including a rare example of Victorian carpet bedding. www.botanicgardens.ie

30 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND OPTIONAL TOURS

Christ Church Cathedral Abbey Theatre

Christchurch Cathedral The Abbey Theatre Christ Church Cathedral (founded c.1028) is the spiritual The Abbey Theatre was founded in 1904 by W. B. Yeats heart of the city, and one of the top visitor attractions and Lady Augusta Gregory. Its precursors were the Irish in Dublin. Step inside and you can enjoy the cathedral’s Literary Theatre and Frank and Willie Fay’s National beautiful interior and fascinating medieval crypt. Dramatic Society. With patronage from Miss Annie Horniman, premises were purchased on Old Abbey Street Explore the crypt and follow the steps that bring you and on December 27th 1904, the Abbey Theatre opened beneath the cathedral and explore the medieval crypt, its doors for the first time. The Abbey Theatre today is one of the largest in Britain & Ireland, and the earliest Ireland’s national theatre. The Abbey produces an annual surviving structure in the city. The crypt houses fascinating programme of diverse, engaging, innovative Irish and memorials, the cat and the rat, The Treasury, an audio international theatre and invests in and promotes new Irish visual presentation, the cathedral shop and the Cathedral writers and artists. Café. Visit Strongbow’s Tomb, a medieval Norman-Welsh www.abbeytheatre.ie peer and warlord who came to Ireland in the 1170s at the request of King Diarmuid MacMorrough and whose arrival marked the beginning of English involvement in Ireland. Visit the ‘Cat & the Rat’, a mummified cat & rat are the most unusual inhabitants of the crypt, but also the most popular. Mentioned by James Joyce in Finnegan’s wake, they are known locally as ‘Tom & Jerry.’

Experience Evensong - The choir of Christ Church Cathedral, Dublin, enjoys an enviable reputation as one of Ireland’s finest choirs, and is constantly in demand to perform in concerts, on tours and on radio broadcasts nationwide. Tracing its origins to 1493 with the founding of the choir school, the cathedral choir has always been highly regarded in Dublin’s musical life and took part in the first performance of Handel’s Messiah in Dublin in 1742. The choir sings Evensong four times a week during term time. www.christchurchdublin.ie

59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 31 FLOOR PLAN

GROUND FLOOR ROOM BY TRACKS

Lansdowne 6 Different Contexts 7 Gender + Different Contexts Meeting Room 7 8 5 ULSTER MUNSTER EXHIBITION/ Education Pembroke Room ROOM ROOM CONCOURSE 2 4 9 Family Business & Innovation Meeting Room 18 B BAR 1 3 Munster Room

CE Firm Performance 10 Innovation Herbert NTRAN SUSSEX RESTAURANT 11 12 E Internationalisation Meeting Room 2 Minority & Small Business Mgt Meeting Room 8 Policy Meeting Room 5 Small Business Mgt Ulster LANDSDOWNE PEMBROKE HERBERT Sustainability Meeting Room 6 ROOM ROOM ROOM Theory Method & Meeting Room 9 Sustainability Workshop 1 Meeting Room 1 Workshop 2 Meeting Room 3 Posters Sales Suite FIRST FLOOR (#2 IN LIFT) EXHIBITORS’ KEY Enterprise Ireland 1 18 INTRE 2 ECSB 3 LEO Network 4 HEInnovate 5 Microsoft 6 Gower Publishing 7 9 8 Edward Elgar Publishing Ltd 8 Eurofound 9 STAIRS SALES 7 LIFT 3 SUITE European Training Foundation 10 DIT 11 Ancestry 12 6 5 4 2 1

VENUE KEY Plenary Pembroke/Lansdowne Parallels (Ground Floor) Pembroke, Lansdowne, Herbert, Ulster, Munster Parallels (1st Floor) Meeting Room 1, 2, 3, 5, 6, 7, 8, 9, 18 Posters (1st Floor) Sales Suite Exhibition & Breaks Ground Floor Concourse Lunch B Bar & Sussex Restaurant Speaker Preview Meeting Room 4

32 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND 59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND THINK. INNOVATE. EXPLORE.

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59th ANNUAL CONFERENCE OF THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS / 11 - 14 JUNE 2014 / DUBLIN, IRELAND WWW.ICSB2014.ORG