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Make calls With U-verse Voice by phone or phone service, you have more calling freedom and control Click to Call. than ever. Voice Voice user guide user guide • How to make calls by phone or Click to Call Dial from your phone • How to manage Phone Features Make calls over AT&T’s managed IP network directly from your existing • How to manage or change Voicemail Settings touch-tone home phone. NATIONWIDE CALLING: Dial 1 + area code + 7-digit phone number • Need more help? International calls: Dial 011 + country code + 7-digit phone number

Dial from the Web Call from your online Address Book or Call History3, which shows a list of up to 100 of your most recent calls sorted Need more help? by date and time. Visit att.com/uversevoicemail for more information on setting up and customizing your voicemail. 1. Go to att.com/myatt Questions? 2. Log in with your U-verse email address and password. Click or Live Chat online: att.com/uversesupport 3. Click on HOME PHONE and then Manage Features. Call: 1.800.288.2020 (and say “U-verse Technical Support”) 4. Enter a number to dial or select a number from your Call History or Address Book. ¿Habla español? 5. Specify whether you’d like to activate/deactivate Caller ID Por favor visite att.com/uverseguias para ver la informacion en español. Blocking and Call Waiting for the call. También pueden ver la guía: ATT82000603-9 (Voice User Guide) para más detalles. 6. Click Call. 7. When your home phone rings, pick it up to place your call. Alternate formats now available in Large Print or Braille. Call 1.800.288.2020 and request your Voice User Guide (ATT82000603-9) in an alternate format. To find numbers in the Call History, you can also sort numbers by Additional accessibility support: missed, answered, outgoing, name, type, or length of call. • Special Needs Equipment: Dial from your TV – Phone: 1.877.902.6350 With U-verse Voice and U-verse TV, you can view a list of up to 100 – TTY: 1.800.772.2889 of your most recent incoming calls sorted by date and time on your TV screen. Use your U-verse TV remote to tune to your Call History • Repair Center: and return calls with the press of a button. – Phone: 1.800.246.8464 1. Tune to Channel 9900 using your U-verse TV remote. – TTY: 1.800.397.3172 2. Select a U-verse Voice phone number onscreen. • Accessible Tagged PDF: Visit att.com/userguides 3. Press OK to view a log of answered and missed calls. You can • Device Compatibility Feature: TTY sort by name, date, and phone number. 4. Scroll using the arrows.

5. Select a number and press OK to return a call. AT&T U-verse Voice, including 911 dialing, will not function during a power outage without battery backup power. 6. Select Call and press OK. 1 Caller ID on TV requires subscription to U-verse TV and U-verse Voice 2 Standard data usage and messaging charges may apply. Questions? Get answers 24/7 at 7. Your home phone will ring. Pick up the phone to place the call. 3 Call History cannot be manually deleted, but will be automatically deleted after 60 days, or after reaching the att.com/uversesupport, or 100 call maximum. Outgoing calls are only viewable online. Live Chat with an AT&T representative! ATT82000603-9 (3/15) TRIM

UVE671_VOIP_User_Guide_Release UVE671_VOIP_User_Guide_Release UVE671_VOIP_User_Guide_Release How to manage Phone Features How to manage or change To manage Phone Features online, log in to your online account at att.com/myatt and click on Home Phone, then “Manage Voice Features”. For more information on managing Phone Features go to att.com/uvfeatures. Voicemail Settings To manage Voicemail Features online: 1. Access your account at att.com/myatt by logging in with your AT&T U-verse Member ID (email address) and password. 2. Hover over Home Phone on the myAT&T Account Overview page and then select Anonymous Call Blocking Caller ID Blocking Cancel Call Waiting International Call Blocking Check Voicemail. Allows you to reject incoming calls Prevent the person you are calling from Allows you to cancel Call Waiting for International Call Blocking allows 3. Select Voicemail Settings. from callers who block their Caller ID. seeing your details on their Caller ID a specific call, for all calls or during a you to prevent all outgoing calls to The message “The number you dialed display. Enable this feature for all calls current call. international numbers (when dialing For more information on managing Voicemail Settings go to att.com/uvfeatures. does not accept calls without Caller at uversecentral.att.com. • Per-Call Cancel: starts with 011 or 010). Voicemail Set Up From Away From Home: ID information” will be played to the • To disable this feature for one call, *70 + dial number # Locate Me caller indicating that you do not accept Instructs you on how to set up voicemail. • Dial your home phone number press *82, dial the number, then • To Deactivate for all calls: Never miss an incoming call again! anonymous calls. Press the * when you hear your press # Off: *370# Not only will your U-verse Voice number • Dial *98 from your home phone • On: *77# greeting • To block your details for one call, • To Reactivate: ring, but up to four other numbers will • Follow the prompts to set up your • Enter your PIN • Off: *87# press *67, dial the number, then On: *371# all ring at the same time. Enter numbers mailbox press # on your “Locate Me” list—online at • Press 1 and follow the prompts All • Call Waiting Mid-Call Cancel: After creating your PIN, be sure to set up 1 att.com/myatt. Allows you to forward all incoming calls Caller ID on TV Flash + *70# + Flash your authentication code. This will allow Option to Combine your AT&T • On: Activated Online you to reset your PIN over the phone if and U-verse Voicemail to another number. Allows members with U-verse TV Directory Assistance Blocking and U-verse Voice services to receive • Off: *313# you forget it. into a single mailbox • On: *72, enter a forwarding Directory Assistance Blocking allows you Caller ID notifications on their TV. A Change PIN for Voicemail Integrate Wireless voicemail number if one is not to prevent all outgoing calls to Directory Three-Way Calling small window will appear on the TV already set, then press # Assistance (such as 411 or information). Allows you to add a third party to an Allows you to change your existing The online wizard will guide you in screen when a new call comes in and personal identification number (PIN) that integrating your wireless Voicemail with • Off: *73# Do Not Disturb existing conversation. will automatically disappear after 10 is used to access your mailbox over the your U-verse Voicemail. Busy Call Forwarding seconds. Gives you the option to turn off the • Flash + dial number + Flash phone. Your PIN must be 6 to 10 digits Add up to two wireless phone numbers Allows you to forward all incoming ringer on your phone. This can be done Call Screening in length and should not be your phone from AT&T to your U-verse voicemail calls to another number when your from either the handset or from here. A Accept calls only from select numbers. number or voice mailbox number. mailbox and get all your voicemail line is busy. busy signal will be heard by the caller All other callers hear, “The number From home: messages in one place. • On: *90, enter a forwarding when Do Not Disturb is turned on. you dialed will not accept your call.” • Dial *98 Message Waiting Indicator on TV1 number, then press # Designate up to 20 numbers online at • On: *78# • Press 4 to change PIN While you’re watching TV, a small • Off: *91# att.com/myatt • Off: *79# • Follow the prompts. window appears on your TV screen to Exclusive Call Forwarding • On: Activated Online indicate a new voicemail is waiting, and From any touch tone phone: Allows you to forward up to 20 phone • Off: *84# will automatically disappear after ten numbers from a list of specific incoming Call Trace • Dial your U-verse phone number and seconds. callers to an alternate phone number. once you hear your greeting, press * Traces the number of the last call you Set Number of Rings Click on the ‘X’ to remove from the list. • Enter your PIN received - $8 per call charge. Select how long your phone should ring • On: Activated Online Note: Only Law Enforcement officials • Press 4 and follow the prompts before forwarding the incoming call to • Off: Online or dial *83# have access to call records. A complaint Any touch tone phone voicemail. No Answer Call Forwarding must be filed to give Law Enforcement (forgot password): Turn Voicemail On or Off Sends any phone calls that aren’t officials access to call records. • Dial your U-verse Voice home phone Using this online feature allows you answered to either voicemail or an • *57# number and once you hear your to control the call forwarding to your alternate phone number. Call Waiting greeting, press * voice mailbox. When the feature is on all calls not answered will go to your voice • On: *92, enter a forwarding Plays an audible tone indicating that an • Enter your PIN mailbox. When it is off your voicemail number, then press # incoming call is waiting to be answered. • If you incorrectly enter your PIN, the will not answer calls. Safe Call Forwarding You have the option to put the current system will prompt you to enter your Authentication Code. Once you have Turn On, Off Voicemail Notification Allows you to forward incoming calls call on hold and accept the other call. entered your Authentication Code, to another phone number if your main Or don’t accept the call that’s waiting Using this online feature allows you follow the prompts to reset your PIN phone line has a service disruption. and send the caller to your voicemail to control the call forwarding to your message box. If you have Caller ID and access your mailbox. voice mailbox. When the feature is on all • On: *372, enter a forwarding capability, then the number of the Change Voicemail Greeting calls not answered will go to your voice number, then press # incoming caller will be displayed. Choose the greeting callers will hear mailbox. When it is off your voicemail • Off: *373# • Press “Flash” to activate when they reach your voice mailbox. will not answer calls. Call Blocking during a call • Dial 98 Follow the prompts Voicemail Viewer and Call blocking allows you to prevent Voicemail-to-Text Voicemail Access up to 20 phone numbers from ringing Get Voicemail-to-Text (VMTT) on your through to your phone. Caller receives a Allows you to access your voice mailbox qualifying iOS or Android device via message saying: “the number you dialed to retrieve voice messages. the Voicemail Viewer App or choose to will not accept your call.” From home: automatically forward your voicemail • On: *60 and follow voice prompts *98 or dial your home phone number. messages with VMTT to a designated • Off: *80# email address accessible from your , tablet, or computer. For more information, please visit See the complete list of U-verse Voice features at att.com/uvfeatures and att.com/vmviewer. other helpful user guides at att.com/userguides. TRIM UVE671_VOIP_User_Guide_Release UVE671_VOIP_User_Guide_Release UVE671_VOIP_User_Guide_Release