Westminster Ward Universal Credit Support Services
1 Table of Contents
Abbey Road – Universal Credit support services ...... 3 Bayswater - Universal Credit support services ...... 4 Bryanston and Dorset Square - Universal Credit support services ..... 5 Church Street - Universal Credit support services ...... 6 Churchill - Universal Credit support services ...... 7 Harrow Road - Universal Credit support services ...... 8 Hyde Park - Universal Credit support services ...... 9 Knightsbridge and Belgravia - Universal Credit support services ...... 10 Lancaster Gate - Universal Credit support services ...... 11 Little Venice - Universal Credit support services ...... 12 Maida Vale - Universal Credit support services...... 13 Marylebone High Street – Universal Credit support services ...... 14 Queen’s Park – Universal Credit support services ...... 15 Regent’s Park – Universal Credit support services ...... 16 St James’ – Universal Credit support services ...... 17 Tachbrook – Universal Credit support services ...... 18 Vincent Square – Universal Credit support services ...... 19 Warwick – Universal Credit support services...... 20 West End – Universal Credit support services ...... 21 Westbourne - Universal Credit support services ...... 22 Key Notes ...... 23
2 Abbey Road – Universal Credit support services St John's Wood Library, 20 Circus Road, NW8 6PD:
Opening times: Monday 9.30am to 7pm, Tuesday 9.30am to 7pm, Wednesday 10am to 7pm, Thursday 9.30am to 7pm , Friday 9.30am to 8pm ,Saturday 9.30am to 5pm, Sunday 11.30am to 3pm
Services available: Free Wi-Fi, one iPad, Computers
Cost: Free
Additional information: You must book to use a computer.
CityWest Homes provides free computer training at this library on Wednesdays from 2-4pm. Call Westminster Libraries on 020 7641 6200 for availability.
Westminster Adult Education Service provides free IT drop-in sessions at this library on Wednesdays 2-4pm. It is free, but you must be a resident of these wards to attend and you will be asked to record what you have learned each week. No booking is required, but places are given on a first come, first served basis.
You can apply for Universal Credit using your phone or tablet, so here are the following places with free Wi-Fi that you can access via your phone to do so:
Starbucks, St John’s Wood Terrace
Cafe Med, London Road
Pret a Manger, 2-4 Circus Road
3 Bayswater - Universal Credit support services Paddington Library, Porchester Road, W2 5DU:
Opening times: Monday 9.30am to 10pm, Tuesday 9.30am to 9pm, Wednesday 10am to 9pm, Thursday 9.30am to 10pm, Friday 9.30am to 10pm, Saturday 9.30am to 5pm, Sunday 11am to 5pm
Services available: Free Wi-Fi, Computers
Cost: Free
Additional information: You must book to use a computer.
The library also runs a ‘Go online - beginners' IT training’ class on Fridays at 2 – contact the library on 020 7641 6200 or [email protected] for more details.
CityWest Homes provides free computer training at this library on Tuesdays, 9.55 - 11.55am and 2.30 - 4.30pm (over 50s only) and the third Friday of the month, 6.30 - 8pm (all ages). Call Westminster Libraries on 020 7641 6200 for availability.
Open Age provides a 5 week intermediate IT Course at this library on Tuesdays at 1 (a new course starts every month). You must be aged 50 or above to attend, and a member of Open Age (it is free to become a member).
CityWest Homes at Pickering House Hall, Hallfield Estate
Services available: CityWest Homes is holding free, digital workshops across our estates, for anyone who would like some help with their internet skills.
Service times: Contact the resident engagement team on [email protected] or call 0800 358 3783to confirm.
Cost: Free to all CityWest Homes residents.
Additional information: No need to book. They will provide equipment, but you’re welcome to bring your own tablet, laptop or smartphone if you prefer.
4 Bryanston and Dorset Square - Universal Credit support services Gargar Centre, 37 Chapel Street
Services available: Free internet services and ICT courses.
Service times: Monday 9-3, Wednesday 9-5
Cost: Free. Contact Gargar Centre on 07947 188491or email [email protected] to confirm the cost of courses.
You can apply for Universal Credit using your phone or tablet, so here are the following places with free Wi-Fi that you can access via your phone to do so:
McDonald’s, Marble Arch
Starbucks, Hampden Gurney Street
McDonald’s, Edgware Road
Starbucks, Edgware Road
Pret a Manger, 24 Wigmore Street
Pret a Manger, St Christopher’s Place
5 Church Street - Universal Credit support services Church Street Library, 67 Church Street, NW8 8EU
Opening times: Monday 9.30am to 8pm, Tuesday 9.30am to 7pm, Wednesday 10am to 7pm, Thursday 9.30am to 7pm, Friday 9.30am to 7pm, Saturday 9.30am to 5pm, Sunday Closed
Services available: Free Wi-Fi, 12 Computers for adults upstairs and 14 Computers for classes.
Cost: Free for WiFi, computers are free for the first hour and then one extra hour is £1 pro rata.
Additional information: To use a computer user you need to bring ID, to be a full member you need proof of address.
The library has a drop in for IT problems on Monday 1:30-5pm and Friday 2- 5pm.
CityWest Homes provides free computer training at this library on Mondays, 1.30 - 5pm and Fridays, 2 - 5pm. Call Westminster Libraries on 020 7641 6200 for availability.
Barclays Tea and Tech, St Paul's church, Rossmore Road
Services available: Tea and Tech weekly events help give you practical and helpful advice on all your online issues.
Service times: Contact St Paul’s Church on 020 7724 8517 or [email protected] to confirm.
Cost: Free
St Marylebone Jobcentre Plus, 46 Lisson Grove
Opening times: Monday to Friday: 9am-5pm
Services available: Free computer service for those seeking work and claiming benefits.
6 Churchill - Universal Credit support services Open Age at Churchill Gardens Hub
Services available: Computer Drop-in
Service times: Wednesdays at 1.45, and Fridays at 1.00
Cost: You just need to become a member of Open Age – it’s free. All our activities are either free or low cost – between £1 and £3 per hour on a pay-as-you-go basis, with no upfront or term fees.
Additional information: You must be aged 50 or above to attend.
You can apply for Universal Credit using your phone or tablet, so here are the following places with free Wi-Fi that you can access via your phone to do so:
Starbucks, Pimlico Road
Starbucks, Graham Terrace
7 Harrow Road - Universal Credit support services There are no support services available to Universal Credit applicants in this ward. There are services in your neighbouring wards listed in this booklet, please refer to:
Maida Vale Queen’s Park Westbourne
8 Hyde Park - Universal Credit support services A2Dominion Housing Group, The Point, 37 North Wharf Road
Services available: 121 digital skills support in tenants homes, IT GroupWorkshops at DigitalHubs, Access to training materials and help via DigitalDIY website.
Service times: Speak toA2 Dominion Group to confirm on 0208 8251261 or [email protected].
Cost: Free for all A2 Dominion residents.
Additional information: Only available to A2 Dominion residents. Residents can enrol at any time if required by speaking to income officer or TSO or call centre.
You can apply for Universal Credit using your phone or tablet, so here are the following places with free Wi-Fi that you can access via your phone to do so:
McDonalds, Paddington Station
Starbucks, Paddington Station
Pret a Manger, Paddington Station
Starbucks, Sheldon Square
Costa Coffee, Praed Street
Costa Coffee, Hyde Park Street
9 Knightsbridge and Belgravia - Universal Credit support services Mayfair Library, 25 South Audley Street
Opening times: Monday to Friday 11am to 7pm, Saturday 10.30am to 2pm, Sunday Closed
Services available: Free Wi-Fi, Computers
Cost: Free
Additional information: This library does not have wheelchair access.
You can apply for Universal Credit using your phone or tablet, so here are the following places with free Wi-Fi that you can access via your phone to do so:
Starbucks, Motcomb Street
Starbucks, Gloucester Road
McDonalds, Knightsbridge
Pret a Manger, Brompton Road
10 Lancaster Gate - Universal Credit support services You can apply for Universal Credit using your phone or tablet, so here are the following places with free Wi-Fi that you can access via your phone to do so:
Starbucks, Moscow Road
McDonalds, Bayswater
Costa Coffee, Redan Place
Pret a Manger, Queensway Station
11 Little Venice - Universal Credit support services Little Venice Sports Centre Library, 10 Crompton Street, W2 1ND
Opening times: Mon – Fri 9.00am – 10.30pm, Sat – Sun 10.00am – 5.30pm
Services available: Free computer use
Cost: Free
You can apply for Universal Credit using your phone or tablet, so here are the following places with free Wi-Fi that you can access via your phone to do so:
Pret a Manger, Sheldon Square
12 Maida Vale - Universal Credit support services CityWest Homes at Rayne House, 170 Delware Road
Services available: CityWest Homes is holding free, digital workshops across our estates, for anyone who would like some help with their internet skills.
Service times: Contact the resident engagement team on [email protected] or call 0800 358 3783 to confirm.
Cost: Free to all CityWest Homes residents.
Additional information: No need to book. They will provide equipment, but you’re welcome to bring your own tablet, laptop or smartphone if you prefer.
You can apply for Universal Credit using your phone or tablet, so here are the following places with free Wi-Fi that you can access via your phone to do so:
Starbucks, Maida Vale
13 Marylebone High Street – Universal Credit support services Marylebone Library, 9-11 New Cavendish Street, W1G 9UQ
Opening times: Monday 9.30am to 8pm, Tuesday 9.30am to 8pm, Wednesday 10am to 8pm, Thursday 9.30am to 8pm, Friday 9.30am to 8pm, Saturday 9.30am to 5pm, Sunday 1.30pm to 5pm
Services available: Free Wi-Fi, 9 Computers
Cost: Free
Additional information: Free computer usage is capped at one hour.
You can apply for Universal Credit using your phone or tablet, so here are the following places with free wifi that you can access via your phone to do so:
Starbucks, Great Portland Street
Starbucks, Marylebone High Street
Starbucks, Baker Street
McDonald’s, Baker Street
Pret a Manger, Marylebone High Street
Pret a Manger, Baker Street
14 Queen’s Park – Universal Credit support services Queen's Park Library, 666 Harrow Road, W10 4NE
Opening times: Mon: 09:30 - 20:00, Tue: 09:30 - 19:00, Wed: 10:00 - 19:00, Thu: 09:30 - 19:00, Fri: 09:30 - 19:00, Sat: 09:30 - 17:00
Services available:
The learning centre at Queen's Park Library has 15 computers. A scanner and a white board are also available. You can also access online courses to do at your own pace. They also provide assisted learning between 1.30pm and 3.30pm on weekdays and all day on Saturdays.
Cost: Free
Additional information: Computers (must be registered to the library to prebook a computer before using), one iPad, free wifi, photocopying, printing and scanning, study area - 4 spaces on the ground floor (no power sockets) and 4 spaces on the first floor (can be noisy)
OPEN AGE EVENTS FOR 50+
Wednesdays
10:30am Intermediate Computer Course, Starts 10th Jan/21st Feb, at Queen’s Park Library, Book on 07717201791
Thursdays:
For those aged 50+ 10:00am iPads 1 MUST BOOK Open Age QPHR Hub: New Avenues Book on 07717201791 For those aged 50+ 11:00am iPads 2 MUST BOOK Open Age QPHR Hub: New Avenues Book on 07717201791
Fridays:
10:00am Computer Course MUST BOOK Glastonbury House Must Book 020 7976 6354
15 Regent’s Park – Universal Credit support services You can apply for Universal Credit using your phone or tablet, so here are the following places with free Wi-Fi that you can access via your phone to do so:
Costa Coffee, Linhope Street
16 St James’ – Universal Credit support services Cardinal Hume Centre, 3-7 Arneway Street
Services available: Courses for new computer users. City & Guilds certificate in Online Basics. Help to learn how to use Microsoft Office, social media and online learning resources.
Cost: Course dependent. Get in touch by calling to find out how you can access these services. Call 020 7227 1673
Additional information: Free online courses to learn to use the internet https://www.learnmyway.com/courses/using-the- internet/
Connection at St Martins in the Field 12 Adelaide Street, London, WC2N 4HW
Services available:
Accredited in-house IT Training
For more information, please contact the service, Phone: 02077665544 Email: [email protected] You can apply for Universal Credit using your phone or tablet, so here are the following places with free Wi-Fi that you can access via your phone to do so:
Starbucks, Horseferry Road Starbucks, Victoria Street McDonald’s, Victoria Street Costa Coffee, Cardinal Place Starbucks, The Strand Costa Coffee, Charing Cross Station Starbucks, Charing Cross Station Costa Coffee, St Martin’s in the Field McDonald’s, Leicester Square Pret a Manger, Villiers Street Pret a Manger, 421 Strand Pret a Manger, Trafalgar Square North
17 Tachbrook – Universal Credit support services Pimlico Library, Lupus Street, SW1V 3AT:
Opening times: Monday: 9.30am to 8pm, Tuesday: 9.30am to 8pm, Wednesday: 9.30am to 8pm, Thursday: 9.30am to 8pm, Friday: 9.30am to 8pm, Saturday: 9.30am to 5pm, Sunday: 1.30pm to 5pm
Services available: Computers, Free wifi, photocopying, printing and scanning, study area - 40 spaces in the quiet room and 22 spaces in the main library but might be fewer during special events
Additional information: Users must be registered to the library and pre book a computer before using
You can apply for Universal Credit using your phone or tablet, so here are the following places with free Wi-Fi that you can access via your phone to do so:
Starbucks, Wilton Road
18 Vincent Square – Universal Credit support services INTEGRATION AND COMMUNITY DEVELOPMENT (MRC offers FREE services to migrants) TOTTENHAM HALE - Berol House, 25 Ashley Road, London N17 9LJ
Services available:
Computer Beginner Monday (One to One) 14:00-16:00 Computer Room
Computer Class Intermediate Thursday 10:30-13:00 Computer room
Additional information: Book an appointment by calling MRC on 0207354 9631 or by emailing [email protected]
The Migrants Resource Centre at: Block A, Vauxhall Peabody Estate, Francis Street, SW1V 1TA
Language support and lessons
ESOL Pre-Entry on Thursdays, and IELTS Preparation on Fridays.
Additional Information: General Enquiries & Appointments: 020 7354 9631
You can apply for Universal Credit using your phone or tablet, so here are the following places with free Wi-Fi that you can access via your phone to do so:
Pret a Manger, Vauxhall Bridge Road
19 Warwick – Universal Credit support services Victoria Library, 160 Buckingham Palace Road, SW1W 9UD
Opening times: Monday 9.30am to 8pm, Tuesday 9.30am to 7pm, Wednesday 10am to 7pm, Thursday 9.30am to 7pm, Friday 9.30am to 7pm, Saturday 9.30am to 5pm, Sunday Closed
Services available: Computers, free Wi-Fi, photocopying, printing and scanning, study area - study area with 20 spaces each with a dedicated power socket
Cost: Free
Additional information:
1 hour of computer usage is free, additional hours at cost of £1 per hour. Anything over 2 hours is staff discretion. Staff discretion for job seekers for extra time to be free.
No membership is required for wifi usage, however, computer can only be used with at least a guest membership, which requires proof of ID and short form to be completed at the library on the spot. We encourage full membership which requires proof of address.
All USB ports are functioning.
You can apply for Universal Credit using your phone or tablet, so here are the following places with free Wi-Fi that you can access via your phone to do so:
Starbucks, Victoria Station
McDonalds, Victoria Station
Pret a Manger, Victoria Station
20 West End – Universal Credit support services Charing Cross Library, 4 Charing Cross Road, WC2H 0HF
Opening times: Monday 9.30am to 8pm, Tuesday 9.30am to 7pm, Wednesday 10am to 7pm, Thursday 9.30am to 7pm, Friday 9.30am to 7pm, Saturday 10.30am to 2pm, Sunday 11am to 5pm
Services available: Computers, Free Wi-Fi, photocopying, printing and scanning, 9 study paces with power sockets.
Cost: Free
Additional information:
We have 8 public computers One hour per day per customer of free computer use Customers must have a valid, up to date membership card for the Triborough library service None of the computers have USB ports in use at the moment We don’t have classes on using ICT equipment
City West Homes offer free computer training in this library every other Monday from 2pm to 4pm. Hourly places need to be booked at the library.
You can apply for Universal Credit using your phone or tablet, so here are the following places with free Wi-Fi that you can access via your phone to do so:
Starbucks, Green Park Starbucks, Bond Street Starbucks, Hanover Square Starbucks, New Bond Street Starbucks, Piccadilly Circus Starbucks, Regents Street Starbucks, Oxford Circus McDonald’s, Oxford Street Pret a Manger, Regent Street Pret a Manger, Vere Street Pret a Manger, Hanover Street
21 Westbourne - Universal Credit support services Maida Vale Library, Sutherland Avenue, W9 2QT
Opening times: Monday 9:30am–8pm, Tuesday 9:30am–7pm, Wednesday 10am–7pm, Thursday 9:30am–7pm, Friday 9:30am–7pm, Saturday 9:30am–5pm, Sunday Closed.
Services available: Computers, one iPad, employment advice sessions, free Wi-Fi, photocopying, printing and scanning, printer cartridge.
Cost: Free
Additional information: You must be registered with the library to use the computers. Computers must be booked in advance.
22 Key Notes Deprivation is Index of Multiple Deprivation articulates deprivation of measured using households as an accumulation of seven discrete ‘IMD’ dimensions: living environment, barriers to Housing & Services, Crime and Disorder, Income, Employment, Health & Disability, and Education and Skills Training
Diversity is Simpson’s Diversity Index scores the ethnic diversity of a measured using ward’s population. The minimum value is 1 which indicates ‘SDI’ the population is made up of one ethnic group, whilst the maximum value is the total number of ethnic categories included (18 in the 2011 Census)
Economically of working age [16-64] and either employed or currently Active seeking employment
Workless Workless combines those who are actively looking for work and those who cannot work
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