Freightliner's 75Th Western Star's 50Th Effingham

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>> SUMMER 2017 vol. 7, issue 3

Effingham

GRAND OPENI[PAGENG 46] Freightliner’s 75th AnnIVERSARY [PAGE 38] th Western Star's 50 ANNIVERSARY [PAGE 24]

Flag Dedication [PAGE 46] TRUCK CENTERS, INC. HAS 12 LOCATIONS INCLUDING 10 FULL- SERVICE DEALERSHIPS IN THE ST. LOUIS METRO, DID YOU KNOW ILLINOIS AND INDIANA.

OVER $13M A, EUREK IN STOCKED IL SOUTH BEND, ELKHART, IN MORTON, PARTS IL HUDSON, IN IL INVENTORY TO MINIMIZE within TCI, our customers and other dealer networks at Troy or at customer SPRINGFIELD, IL YOUR locations. With the continuing rapid advancement of new products, our DECATUR, IL DOWNTIME GREETtrainersI will increasinglyN become a valueGS differentiator to our customers.

TCI’s annual Jerry Duft Memorial Fishing Tournament was once again a ST. PETERS, MO EFFINGHAM, IL (Under Construction) huge success with 30+ boats participating. Later in this issue, you will see lots of pictures showcasing the fun that they had. EVANSVILLE, IN In June, TCI was a sponsor of the St. Louis Children’s Hospital Day at Six ST. LOUIS, TROY, IL Flags-St. Louis. Over our 47 year history, so many of our families and MO MT. VERNON, IL friends have come to rely on Children’s Hospital for the critical care of our children. They are an incredible resource that we have in the area. We once again participated in the annual Gene Slay’s Girls and Boys Club Golf Tournament as a major sponsor. The Club serves hundreds of at-risk St. Louis children that would not otherwise have a safe place to go for recreation, activities and tutoring. This is another wonderful organization INDUSTRY– We are really excited about the opening of the Effingham that we are blessed to support and be a part of with the amazing work that BEST HOURS location in April. We really hit the ground running on opening they do. day with a very strong, experienced staff in place that had OF OPERATION been in training since late Summer/Fall of 2016 to serve Michele and I had the absolute pleasure of sharing a European adventure INCLUDING the great group of local customers supporting us at the TCI with our 18 year-old granddaughter, Madeline (Katie’s daughter). We spent 24 HOUR MOST DEALERSHIPS OFFER 2 HOUR standards of excellence they expect. Considering that we 10 days in Rome, Assisi and Praiano, Italy, before venturing to Mittelberg, SERVICE IN EXPRESS ASSESSMENT owned the Effingham property for about 17 years, this Austria, and spending our last day in Munich. In addition to exploring TROY & location was a long time coming and anticipated by many. historical and religious sites, we also hiked in the mountains of the Amalfi ST. LOUIS Coast and Austria. Great exercise that then allowed for indulging on Work is now underway on our new dealership located along I-70 in delicious Italian pizza and pasta. And yes, a little wine too! It was so darn Foristell, Mo., west of St. Louis. The location is where the SelecTrucks special having this time with Madeline building was previously located and recently demoed. We expect this before she ventures off to university. location to open late in the spring of 2018. With our St. Peters’ location

4 STATE- relocating to Foristell, it will give us another opportunity to open with a full staff of experienced, valued TCI employees. We will have 55,000 square And, in closing, we extend our very OF-THE-ART best wishes to Martin Daum as he COLLISION feet of Sales, Parts and Service space that is more than 5 times larger than our current leased space in St. Peters. We will also have plenty of paved transitions into his new role as CEO CENTERS parking spaces for our local and transient customers including our FCCC of Daimler Global Trucks and we look motorhome customers. forward to working alongside longtime Freightliner leader, Roger Nielsen, We also recently closed on the 19.5 acre property in South Bend, Ind., that who has succeeded Daum as CEO has frontage and easy access from I-80/90 and US 31. This will be the of Daimler Trucks North America. We future home for our northern Indiana operations. are extremely blessed with two great leaders of our brands. We recently hosted the 95+ Freightliner/Western Star dealer and corporate trainers for an entire week at Troy. This was a very special opportunity for Enjoy what is left of our summer, us and the five members of our corporate training staff. Freightliner is truly the leader in the training arena amongst OEMs and our dealer trainers are leading the way. Each and every week we are training technicians from John Hopkins NATIONALLY RECOGNIZED TRAINING CENTER WWW.TRUCKCENTERSINC.COM w w w. t r u c k c e n t e r s i n c . c o m >> driveN Summer 2017 1

TCI_Ads_New.indd 2 7/27/17 1:56 PM >> SUMMER 2017 vol. 7, issue 3

NTewsCI & Features TOC NEW Patent- Pending CRT™ vents increase air-flow to further Patented wear reduce operating News from TCI Effingham indicator saves temperatures 42 time and helps you 06 Notes from Our General New Dealership Now Open get maximum life Managers from your drum Anniversaries & Retirements Industry News & Notes 50 Well-Deserved Recognitions 14 Daimler Trucks North America Opens High Desert Proving Calkins Transporation Grounds 56 Devoted to the Industry

Service Awards Fishing Tournament 22 TCI Team Recognitions 60 24th Annual Jerry Duft Roundup Daimler Trucks TCI Team Notables 26 Celebrating a Century of 64 Celebrating What Makes Our Innovation Team Proud

Western Star Flag Dedication 29 Celebrates Their 50th 74 Dedication in Honor of Our Runs 15% cooler Anniversary U.S. Military Veterans

for better braking 2017 ATD Ask the Technician 34 Dealer of the Year Runner-Up performance 76 NOx Conversion Efficiency and Faults Explored 25% longer life!

The written and visual contents of this magazine are protected by copyright. You may Cummins is reinventing the heavy-duty engine category with two unique X15 engines for 2017. ® not reproduce any articles online or in print without first obtaining written permission from Truck Centers, Inc. Please contact Michelle Petroff at [email protected] for The X15 Efficiency Series has the highest compression ratio in the industry, for unmatched fuel more information on the rights holder for the specific piece that you are interested in. efficiency and responsiveness, delivering up to 1850 lb-ft of torque starting at 1000 rpm. The X15 Managing Editor: Michelle Petroff | Designer: Fee McCaskilL www.webbwheel.com Performance Series delivers unprecedented power, with up to 605 hp and 2050 lb-ft peak torque. Contact your local Webb Wheel Products supplier Plus, every X15 engine comes with over-the-air calibration capability, a Single Module™ aftertreatment for training that can cut your operating costs! >> system, the most powerful engine brake in the industry and extended service intervals, for

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driver_ad.indd 1 5/26/2017 9:32:38 AM JUST THE WE HAVE YOU TROY, IL 2280 Formosa Rd. • Troy, IL 62294 FACTs (618) 667-3454 • (800) 669-3454 SPRINGFIELD, IL Good morning, afternoon or evening to each of you 2981 E. Singer Ave. depending on when you find time for reading. We have KARY SCHAEFER, DAIMLER GENERAL MANAGER-MARKETING & Springfield, IL 62703 been on a whirlwind since our last correspondence. It is STRATEGY We were also pleased to host Kary at Troy to share the future (217) 525-1280 • (800) 786-1280 difficult to pick one specific topic to highlight since we innovations that Daimler is dabbling in – alternative power sources (ie: electric), autonomous vehicles, platooning, safety & connectivity, GHG 2nd MT. VERNON, IL have so many to share, so my goal is to share a few of the Phase, global strategies and much more. It gave us even more confidence 621 S. 45th St. • Mt. Vernon, IL 62864 memorable moments of the first half of the year with you that Daimler is continuing to be on the cutting edge on all fronts for the (618) 244-2545 • (800) 786-2545 and our team. I apologize in advance for what may seem transportation industry… stay tuned! redundant; however, many of our team members share our MORTON, IL FORISTELL RELOCATION We recently made the announcement that we are 300 E. Ashland St. • Morton, IL 61550 same successes and we are very grateful for each and every (309) 263-4240 • (800) 397-4292 person that helps make Truck Centers the company that it is. relocating our present St. Peters location to Foristell in 2018. We repurchased that property from Daimler a few years ago and, in turn, are demolishing the HUDSON, IL existing building and building a new dealership. We will have more on this OPENING OF TCI-EFFINGHAM You will read more about this throughout the 19336 N 1425 East Rd.• Hudson, IL 61748 highlight in the future but some very exciting news on building a bigger facility (855) 287-1228 magazine but it was our most exciting venture for 2017 to date. We had talked to service our customer’s needs in that area. about and planned for a location in Effingham for several years and it finally EFFINGHAM, IL came to fruition. Justin Hopkins and our new TCI-Effingham team oversaw 40 YEARS OF TRUCK CENTERS I just celebrated my 40th year of being a this project and did an admirable job. We are off 1700 Gillenwater Ave. • Efﬁ ngham, IL 62401 team member of Truck Centers. And, yes, John and I have been together a (217) 342-3300 running and our business there is growing every very long time. I received several accolades and notes on this accomplishment day. Please visit when you are in the vicinity - it is but the experience has been unbelievable for the guy whose initial thought DECATUR, IL unique from the lighting and HVAC distribution to was to be a college coach someday. Needless to say, this didn’t transpire the solar panels to generate power. Their customer 5002 Cundiff Ct. • Decatur, IL 62526 and I was given an opportunity to become a part of the TCI ownership with (217) 877-0152 satisfaction is at the top of the charts… it is just a the Hopkins’ family. It has provided a life full of excitement, downfalls and fun place to visit! accomplishments over the years plus opportunities for my family (both Trevor SOUTH BEND, IN and Tyler are also part of the TCI family) and the experience of working with 1011 West Sample St. KATIE HOPKINS ATD “DEALER OF THE YEAR” some of the best customers and colleagues in the industry. South Bend, IN 46619 Linda and I were fortunate enough to NOMINATION (574) 289-4065 • (800) 589-7364 attend this event and experience Katie’s nomination ISABELLA YATES Our family celebrated the first birthday of our firecracker for the prestigious “Dealer of the Year” award granddaughter on July 4th of this year – it was such a special event! EVANSVILLE, IN during ATD’s 100th anniversary. The event was 325 Rusher Creek very special where all of her peers (Mack, Peterbilt, TOM THOLE RETIREMENT Tom decided to retire this year and it made for Evansville, IN 47725 Kenworth, Volvo and others) were witness to this a tremendous amount of memories. I remember the day that I came to Truck (812) 868-2700 • (800) 680-5910 great recognition. Even though she was a very Centers in Highland, Ill., and asked Tom for some help. First, he didn’t know me close runner-up in the voting, she is our best in from anyone so he was not the most cordial; and then, he told me if I couldn’t ELKHART, IN class! do it myself, I was just out of luck. As the years progressed, we created a very 2000 Cassopolis St. • Elkhart, IN 46514 good bond and I relied upon him for a lot of expertise (as many did). He was (574) 262-3441 • (800) 686-7364 “WINTER CLASSIC” HOCKEY GAME/BUSCH STADIUM We were fortunate a very good mentor for me in understanding the operation of a truck and how enough to attend this special event and experience the excitement of the they actually worked. We will miss him and wish him nothing but the best! ST. PETERS, MO atmosphere of such a game. We were able to host several customers for this 8016 Veterans Mem. Pkwy. St. Louis first. It was a life memory for all of us! FLAG DEDICATION Our veterans in Troy worked with Katie Hopkins to install St. Peters, MO 63376 a 70’ flagpole and flag in the Troy location. It is very visible from the interstate (636) 978-3870 • (800) 985-0380 OUR “NEW” CASCADIA CUSTOMER DELIVERIES After all the hype and and a great sight to see. We had a large group of dignitaries from the City of wondering, we have delivered (and are continuing to deliver) our new ST. LOUIS, MO Troy, Troy emergency response teams, the American Legion, VFW and other 747 E. Taylor Ave. product to many of our customers. First results and word on the street is the organizations for the dedication and luncheon on July 3rd. overwhelming acceptance of the new product. The new cab and upgraded St. Louis, MO 63147 (314) 381-3800 • (800) 985-0380 ergonomics receives many glowing compliments. We look forward to working DAIMLER FRIENDS Our friends from Freightliner and Western Star are also with ALL our customers to hopefully make this product their truck of the future. celebrating milestones this year - Freightliner 75 years of building trucks and Western Star 50 years. A special congratulations to our DTNA partners who PAM ESHAKI, DETROIT DIESEL We were fortunate enough to have Pam support us on a daily basis. Eshaki, the Detroit Diesel Customer Tour Specialist, at our facility to visit with DEDICATED TEAM OF PROFESSIONALS many of our managers. It was an important highlight because of the passion And these are just a few highlights from the past several months and I am COVEREDOVER $13M IN STOCKED PARTS INVENTORY and enthusiasm that she brings to our mainline engine product, Detroit. She sure there is much more ahead! OUR #1 has sponsored the customer factory tours on many occasions, leaving those NIGHT & WEEKEND HOURS (24/7 PARTS & SERVICE AT TROY) who attended in awe from her knowledge and excitement of our product. She I hope that you had a good summer but I am looking forward to the weather shared the real meaning of customer service in her ownership of the product breaking and the fall! I look forward to seeing you in the near future! PRIORITY 2 HOUR EXPRESS ASSESSMENT SERVICE AT MOST LOCATIONS they/she builds. We hope some of that gusto wore off on our team to take the LOCATIONS IN THE ST. LOUIS METRO, INDIANA & ILLINOIS ownership of our service to our customers. IS YOU 4 ON-SITE COLLISION CENTERS 4 SUMMER 2017 driveN << w w w. t r u c k cMike e n t e r s i n cYates . c o m NATIONALLY RECOGNIZED w w w. TRAINING t r u c k c eCENTER n t e r s i n c . c o m >> WWW. drTRUCKCENTERSINCiveN SUMMER 2017.COM 5

TCI_Ads_New.indd 1 7/25/17 1:07 PM WHAT's HAPPENING... NEWS FROM the GMS ST. LOUIS ST. PETERS TROY I-70 & Broadway – I-55/I-70 & Hwy. 162 I-70 & Hwy 79 Downtown St. Louis (800) 669-3454 • 24/7 Parts & Service (800) 985-0380 (800) 325-8809 M-F 7A-11P Sa 8A-4P Travis DUNN Steve Bartels Paul Buehrle M-F 24HRS, Jim Pennington Ryan Lawrence Neil Yahl Jason Brown General Manager Parts Manager Service Manager General Manager St. Louis Parts Manager St. Louis Service Manager St. Peters Parts Manager [email protected] [email protected] [email protected] SA 12A-6P, SU 6A-6P [email protected] [email protected] [email protected] [email protected]

Notable Highlights received the “Do The Right Thing Award” for being a positive role model in his class Notable Highlights • We have two new promotions at St. Peters as well – Doug • Elite Support Revalidation Success and with kids with special needs; Phoebe is now 19 months seizure free and is looking • Once again we participated in the St. Louis Mardi Gras Parade. Krewe TCI had a Pennington has assumed the role as Service Manager and • Dedication ceremony for a new 70ft flagpole and flag honoring U.S. veterans forward to kindergarten; and Hayden earned the Edwardsville School District Award as float featuring Transformers and we had the Optimus Prime movie truck! Jason Brown has moved up to Parts Manager • Sponsorship of the St. Louis Children’s Hospital Day at Six Flags – the event raised “Principal’s Scholar Athlete”, represented his school at the State All-Star Baseball • Our management teams participated in a two-day Continuous Improvement Elite New Hires nearly $500,000 for the hospital Game and was recognized as an IESA Scholar Athlete Support training at Troy • Alex Buehrle (St. Peters Warehouse) Doug Pennington • 24th Annual Jerry Duft Bass Fishing Tournament Events St. Peters Service Manager Team News • Joe McAllister (St. Peters Parts Counter) [email protected] • Food truck luncheon celebrating the St. Louis Blues’ playoff run • We hosted the management teams from all of our dealerships for a two-day • Our loyal parts driver Barto Edwards recently retired – congratulations! • Chris Williams (St. Louis Parts Driver) • Facility tours to 40 high school students educating them on our industry and various continuous improvement training course highlighting Elite Support • Two of our St. Peters’ team members recently got married. Congrats to Jeff Aslin • Neil Yahl (St. Louis Service Manager) employment fields Facility Updates and Zach Wells on their recent nuptials. • Chad Moffis (St. Louis Parts Driver) • After a serious hail storm, our Collision Center is getting a new roof Team News • Congratulations to Jeff Lindsey on the recent engagement to Erica Morgan • Chris Bubray (St. Peters Parts Driver) • We are continuing to repaint and freshen spaces in the main building including the • Congratulations to Jerry Cameron on receiving a Quilt of Honor as a U.S. Veteran • The TCI-St. Peters’ family will be growing as Eric (Stephanie) Maytas and Mike • Josh Basham (St. Louis Parts Counterman) service atrium, tech lunchroom, driver’s lounge and corridors • Congratulations to Paul Buehrle for becoming a CIC after completing Level 1 training (Brittany) Lindsey are both expecting new additions to their families • Dan Darnstaedt (St. Louis Parts Counterman) and earning his Bachelor’s of Science degree in Management with Honors. He will New Hires begin his M.A. in Leadership and Organizational Development at SLU this fall • Andrew Suzewits (Housekeeper) • David Auger (Intern) • Congratulations to Kylie Harper, Debbie Harper’s granddaughter and Onis Harper's • Eric Patrich (Shop Cleanup) • Austin Muir (Service Technician) great granddaughter, as she was awarded March Optimist Student of the Month at • Jordan Forbes (Service Warranty) • Mickey Fravell (Parts Driver) Millstadt CUSD • Anthony Miller (Body Shop Technician) • Travis Walker (Parts Warehouse) • Congrats to John Kobylanski and his wife, Bekki, on their new addition - John Paul • Matthew Pace (Service Sales) • Sara Tomaszewski (Accounts Payable) SPRINGFIELD /DECATUR KobylanskiII (JP) joined the family on June 8, 2017, at 10:10am • Preston Shinn (Housekeeper) • Ryan Schaake (Parts Driver) • Congrats to Hailey Landmann, daughter of Linda Landmann, on her graduation from • Ronald Kreke (Driver) • Cecil Messer (Service Technician) I-55 & Hwy 29 • (800) 786-1280 Highland High School and FFA State Degree • Sidney Throne (Apprentice Tech) • Don Rogers (Truck Salesman) M-F 7a-12a Sa 7a-5p • Congrats to TJ Moore on big accomplishments for all three of his children. Evan • Michael Douglas (Driver) Jeremy Williams Marc Lindsey Charlie Melvin General Manager Parts Manager Service Manager [email protected] [email protected] [email protected]

Notable Highlights • Don’t forget we have pick-up and delivery available for service appointments, offer MOUNT VERNON • Elite Support Revalidation Success 2 Hour Express Assessment and have an extensive inventory of PTO pump and I-57/I-64 & Rt. 15 • (800) 786-2545 • Steve Adcock Retirement Party and farewell send off with an abundant supply of his hydraulic parts favorite adult beverages M-F 6a-12a, Sa-Su 7a-7p Events • TCI Team and Customer Appreciation BBQ • Worked with the team at McLeod Express and the Illinois Trucking Association to • Employee 401K meetings to assist them with their future plans sponsor the “2017 Trucks, Traffic and Teens” event in Decatur. The three day event Julie Klebba Webb Eastham Antonio Buckley • We unfortunately have a notable lowlight as well. Springfield’s longest-standing General Manager Parts Manager Service Manager was attended by over 700 driver’s ed students to bring awareness to operating around [email protected] [email protected] [email protected] customer, Bill Severns, of William P Severns Inc from Petersburg, Ill., passed away on commercial vehicles July 18th. Our condolences go to his family and may his memory be eternal. • Multiple vendors hosted meetings with our OPS team to educate them on the latest Notable Highlights Events Team News products and technologies available so they can stay on the forefront for our customers • Progress with phone room and Craig Patterson manning • Dave Gillespie of Donaldson Filtration Systems provided • The New Cascadia is here along with the M2 with the DD5 powerplant – ask a it for us a meal for the shop team at ITS and everyone enjoyed Facility Improvements salesperson for a demo! • LED security lighting was installed in our north parking area • The “Run for the Wall” came by the dealership on May the great BBQ. Thank you! • We have two advancements to announcement – Marc Lindsey is now our Parts 23rd • New grey wheel lifts were installed in our service shop New Hires Manager and Charlie Melvin has assumed the role of Service Manager • We are in the process of resealing and striping our parking lot for improved traffic flow Team News • Scott England (Parts Counterman) • Jake Meyer is working as an OPS in our Western territory, Zac Ragusa is a new face • Our TCI softball team was formed and participating in at the front parts counter but he previously assisted techs at the rear counter, and New Hires the Salem men’s league Brad Blackley has shifted to fill Zac’s former role at the back counter • Heather Kidd (Service Foreman) • Quarterly Safety meeting to reiterate safety awareness in our shop • Merisha Mollet (Service Invoicer)

6 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 7 WHAT's HAPPENING... NEWS FROM the GMS MORTON South Bend Elkhart I-74 & Exit 102B 1011 West Sample St 2000 Cassopolis St (800) 397-4292 (800) 589-7364 (800) 686-7364 M-F 7a-12a, Sa-Su 7a-3:30p M-F 8a-5P, Sa 7a-3p M-F 7:30a-6P, Cassandra Caccia Keith Krider Tyler Yates Brian Basham Eric Dushane Jimmy Berridge Sa 7a-12p General Manager Parts Manager General Manager Parts Manager Service Manager Body Shop Manager [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

Notable Highlights • We once again participated in the Midwest Truck Show in Notable Highlights Events • Elite Support Revalidation Success Peoria – thanks to everyone who stopped by to see us • Our management teams had the opportunity to interact with the rest of the TCI • Indiana Governor Eric Holcomb was a keynote speaker at the RV Industry • Our management team attended continuous improvement • Accompanied a customer for a behind-the-scenes Detroit management team at a Continuous Improvement event in Troy Power Breakfast • The OPS team received ongoing training to stay at the forefront of the industry with training in Troy factory tour Facility Improvements the latest technology, trends and products available • We hosted a cookout for employee appreciation • Elkhart received new window tinting and updated signage as well as a Facility Improvements • We enjoyed participating in the Chiara Home Golf Classic conference room freshening Team News • Exterior LED lighting was installed • Back lot of the Elkhart facility was also graded • John Pacotti coaches football at Dee Mack High School and • We upgraded our overhead crane attachment in the Team News this year he helped lead his team to a state championship. Collision Center • Congratulations to Elkhart team member, Steve Lawton, on the birth of his new son New Hires Way to go! • Various improvements were made in our parts warehouse on June 27th • Steve Lawton (Elkhart Parts Counterman) • Remember that in addition to services in Morton, we offer • Fellow Elkhart team member, Joe Wohlford, also became a proud grandpa to two • Joe McIntyre (South Bend Truck Salesman) New Hires mobile repair service for on-site & road repairs new bundles of joy – Oliver and Rosalyna • Caston Johnson (Customer Service Representative) • Zach Bogner (Parts Counterman) • We had four notable retirements and had nice send-offs for all of them. We • John Cain (Elkhart Parts Delivery Driver) Events • Anthony Danner (Parts Runner) appreciate their hard work and service and hope that they enjoy this new phase • Bryce Gingerich (Elkhart Service Technician) • Stemco offered an informative class on brakes to techs and • Kody Huff (Service Technician) of their lives. Thank you Chuck Davidson (Sales Manager, 27 years); Denny Frye • Matt Collins (Elkhart Service Technician) customers • Tim Johnson (Body Shop Technician) (Parts Counterman, 38.5 years); Dean Herr (Parts Manager, 22 years); and Rick • Luis Villafuerte-Pinon (South Bend Service Technician) Ness (Service Manager, 21 years). • Brian Aseltine (South Bend Service Technician) • And special recognition to two milestone service award recipients – Carlotta Santa • Steve Howell (South Bend Body Shop Tech) EVANSVILLE (10 years) and Tim Curran (25 years) – thank you both for your dedication! • John McElroy (South Bend Parts Counterman) I-64 & Hwy 41 • (800) 680-5910 M-F 7:30a-12a, Sa 7:30a-5p EFFINGHAM Buddy Shires Suzanne Talley Ryan Seibert Bryan McDaniel I-64 & Hwy 41 • (800) 680-5910 General Manager Parts Manager Service Manager Body Shop Manager [email protected] [email protected] [email protected] [email protected] M-F 7:30a-12a, Sa 7:30a-5p

Anthony Johnson Dave Mahaffey Chris WebB Notable Highlights born on June 19th General Manager Parts Manager Service Manager • Our management team attended continuous improvement • Jeanette Sheffer’s daughter was recently married on [email protected] [email protected] [email protected] training in Troy June 24th • Our CIC and Service team participated in a two-day Express Notable Highlights participation! Facility Improvements Assessment workshop • We passed all inspections and received our final occupancy permit from the City of • Our management team attended continuous improvement training in Troy • Four charging stations were added in the Customer Lounge • The OPS team received ongoing training to stay at the Effingham and now offer universal charging cables for check-out at the Facility Improvements forefront of the industry with the latest technology, trends and • We officially opened our doors on April 11th and, within a few hours, our shop was full service desk • Finished the new facility complete with the largest commercial solar power panel products available • We appreciate the warm welcome and enthusiasm from the local community – t • Parking lot is freshly resealed and striped system in the area hank you! Team News • Received our new Freightliner M2 mobile repair truck for on-site and roadside repairs New Hires • Paige Wallace was blessed with a new nephew, Milo Grey, Events • Brad Memmer (Service Technician) New Hires who was born on November 4, 2016 • Attended the ribbon-cutting for Gillenwater Avenue • Most of us are a new hire other than a few internal transfers – thanks to everyone • Ray Weil became a great-grandpa to Jace Jacob Bowers, • Hosted a large ribbon-cutting ceremony and grand opening luncheon with over 400 who has joined us to make this possible! guests. Special thanks to the Morton Buildings’ team for their support and

8 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 9 GM spotlights OUR COLLISION CENTERS WILL MAKE YOUR TRUCK YOU CAN’T HELP So as we have had to say goodbye to many of these long term employees, we are adding to the team for the future generations. It is without a doubt that our smooth transition into the future is essential to our long term success. While essential, it is also a challenging task as years of experience is not something that can be quickly modeled or trained. However, we are LOOK SO GOOD...BUT LOOK up to the challenge and are looking at more effective ways to train new employees in both the technical skills needed for positions as well as the This year has been full of milestones. Truck Centers culture, which is equally important to pass along to new Truck Centers is celebrating 47 years members of or team. in business and our manufacturers, Freightliner and Western Star, are Another 2017 important milestone that I would like to highlight was the also celebrating 75 year and 50 year presentation of Mike Yates’ 40th year of service award. Mike, as most all of anniversaries respectively. you know, is one of the owners of TCI and has worked with John since the beginning. Mike is one of those rare people that will do anything it takes, Truck Centers has been always family focused; work on truck concessions with the sales guys, fight for policy dollars for an attribute that I believe has allowed us to have customers, call for past due accounts, attend countless industry meetings a team with longevity and much lower turnover and events, work on service issues internally on the customers’ behalf, host than similar businesses. With that being said, as and serve food at internal events like lunches for the team, etc. Plus, as the we are approaching our own 50-year benchmark, President of TCI, he is always looking at the big picture and ways to improve we have been saying goodbye to some of our TCI for our customers and employees. I am very fortunate to work with Mike longtime employees as they enter into new daily and he is a dear mentor to me and, for 40 years, TCI has benefited phases of their lives. from his leadership. He doesn’t have retirement plans at this point so we can keep utilizing his knowledge and experience for the foreseeable future! Tom Thole, a service technician in the Troy location, retired after 44 years. Tom's co-workers sent him off with a fun spirited custom t-shirt that read “I survived Another change on the TCI leadership front has been in the works for many Tom Thole." Tom has always been known to have gruffness about him but that has months. Travis Dunn, the General Manager of the Morton location, has relocated helped train and mentor many parts countermen and service technicians through to Troy as of this publication and has assumed the GM role of our flagship store. the years. Cassie Caccia was promoted in Morton to succeed Travis as GM. This allows me to step back from the active, daily demands as Troy’s GM role and Travis can give In St. Louis, one of our long-standing parts drivers, Barto Edwards, retired after 15 the location's customers and employees his full attention that is warranted. I’m years of service. Barto is one of those good natured people who naturally makes personally excited about the opportunity to spend more of my time working on friends and is always a pleasure to talk to. some of the corporate initiatives that I feel we need as we continue to evolve as an organization. While I am sad to give up some of the daily visits and interactions, Springfield service had one retiree this year, Steve Adcock. Steve was with TCI I will still have my office in Troy and I think that this move will be in the best for six years and he was a service foreman. This was Steve’s “second career” interests of all of our team members and customers. after working many years at EL Henderson/Hays Trucking in Carlinville, Ill. The Springfield team sent Steve off with a luncheon and a lifetime supply of Busch On the personal front, this also has been a monumental year for me. My role at beer. TCI is changing and my life at home is changing too. My youngest child, Madeline, graduated from high school this year and accepted a scholarship to attend Tulane Our South Bend location also had a couple of retirements and the team there did University in New Orleans. She aspires to practice law and Tulane has a pre-law The full-service Collision Centers of Truck Centers, Inc. provide a dedicated team of professionals and certified body shop technicians that can handle everything from a very nice farewell for both of them with a luncheon for Rick and BBQ for Chuck. program that is well-renowned and she can major in an interdisciplinary program Rick Ness, the service manager, retired after 22 years of service. Rick also farms with political economy, so that is right up her alley. So, I will soon be an empty alignments, driveshaft and radiator repairs to custom paint service, intensive accident repairs and complete truck refurbishment service for all makes and models. With so he joked he was not going to retire but going to give up one of his full-time nester, and I don’t really think anyone shared with me how hard it can be to watch over 45 years of superior customer service, industry-best equipment, preferred rating for most insurance companies, free estimates, and repairs for all makes, Truck jobs. Chuck Davidson retired after 28 years and his experience in the industry is your babies leave home. So that’s a heads up to all of you with younger children, Centers, Inc. is a proven provider for all of your truck repair needs because customers are our first priority! REDUCE REPAIR DOWNTIME. INCREASE YOUR BOTTOMLINE. second to none. Chuck, the sales manager for both Hill locations, is another one it’s a pretty great feeling watching them make their own way in life; but it’s also with a great attitude and work ethic. He will certainly be missed. pretty bittersweet. RADIATOR SHOP DRIVELINE REPAIR PREMIER FACILITIES QUICK TURNAROUNDS PAINT & Unfortunately, not due to retirement, but to his passing, Bill Bryant also will be With that, I will close and say thank you, for being a part of the TCI team or being BODY WORK FLEET REFURBISHMENT SERVICE TOWING SIMPLE REPAIRS TO ROLLOVERS missed. Bill worked in Troy as a dispatch driver for 20 years. This was also not his a customer or partner of our company. We are grateful for each and every one of first career but his “retirement career”. Bill was a true gentleman and was always you and I look forward to working with you all over the next several decades. Who willing to go the extra mile with a great attitude. Bill was one of the gems of the knows how different the world will look in even 20 years. TCI-EVANSVILLE COLLISION CENTER TCI- SOUTH BEND COLLISION CENTER dispatch department and the team is working on putting together a memorial for Sincerely, Southern Indiana (I-69 exit 9) South Bend, IN 46619 JIMMY BERRIDGE, MANAGER Bill at TCI so he will be thought of often. BRYAN MCDANIEL, MANAGER (800) 680-5910 [email protected] (800) 589-7364 [email protected] TCI-MORTON COLLISION CENTER TCI-TROY COLLISION CENTER Northern Illinois (I-74 exit 102B) St. Louis Metro (I-55/70 exit 18) CHERYL WILLIAMS, MANAGER KENT ZOBRIST, MANAGER (800) 397-4292 [email protected] (800) 695-9924 [email protected] 10 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m WWW.TRUCKCENTERSINC.COM w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 11

TCI_Ads_New.indd 3 6/15/17 6:07 PM

Katie FROM THE DESK OF Justin Hopkins: VP of Sales

Wow! I can't believe it is already late July! The time truly does fly by. We have had some seriously awesome accomplishments in the last few months here at TCI. DPFs CLEANED HERE TROY, IL We were able to have our grand opening in 2280 Formosa Rd. • Troy, IL 62294 Effingham, which couldn't have made me prouder (618) 667-3454 • (800) 669-3454 for the team! They all continue to work so hard to SPRINGFIELD, IL make that place into a world class dealership. I 2981 E. Singer Ave. also am glad to say that our growth in that market Springfield, IL 62703 has been substantial, and it continues to quickly (217) 525-1280 • (800) 786-1280 move up our list of preforming stores! Next year MT. VERNON, IL by this time, I trust we will have another grand 621 S. 45th St. • Mt. Vernon, IL 62864 reopening as we are in full stride to build our new (618) 244-2545 • (800) 786-2545 Foristell location as well! With all this construction happening, I sometimes get worried as our MORTON, IL 300 E. Ashland St. • Morton, IL 61550 products continue to improve and be so reliable so (309) 263-4240 • (800) 397-4292 I am not sure what we are going to fill them with! DOWNTIME VS. HUDSON, IL Our new Cascadia launch continues to be a great 19336 N 1425 East Rd.• Hudson, IL 61748 (855) 287-1228 success. We have seen very few issues, and the SEAT TIME few that did arise were quickly worked through. The drivers seem to really like the layout EFFINGHAM, IL of the cab, as well as the lounge area that gets high praises. I just wish we would have 1700 Gillenwater Ave. • Efﬁ ngham, IL 62401 had this option available years ago! It is making the cab a place that is comfortable and (217) 342-3300 inviting as opposed to how primitive it was when one of my customers told me it was DECATUR, IL when he started driving - sheet of ply wood and a milk crate between the seats made for 5002 Cundiff Ct. • Decatur, IL 62526 a nice bed... we have come a long way! (217) 877-0152 THE TRUE COST OF WORN SHOCKS. I would just like to conclude by saying that I am extremely thankful at what we are SOUTH BEND, IN The cost of a new set of shocks is roughly the same 1011 West Sample St. accomplishing together here at Truck Centers and the opportunities we have – I continue as the cost of just one steer axle tire. Worn shock South Bend, IN 46619 to be blessed beyond my wildest dreams! (574) 289-4065 • (800) 589-7364 absorbers not only add to driver fatigue, but they EVANSVILLE, IN Enjoy what’s left of summer, can also impact safety on rough roads, lead to 325 Rusher Creek truck downtime, and could contribute to increased Evansville, IN 47725 Justin Hopkins (812) 868-2700 • (800) 680-5910 operational expenses. Be sure to include shock ELKHART, IN replacement as part of your preventative maintenance 2000 Cassopolis St. • Elkhart, IN 46514 schedule and always remember to use high quality (574) 262-3441 • (800) 686-7364 Monroe® Commercial Vehicle replacement products. ST. PETERS, MO 8016 Veterans Mem. Pkwy. To learn more visit monroeheavyduty.com ALL DAY, EVERY DAY! St. Peters, MO 63376 Truck Centers, Inc. is pleased to offer DPF Cleaning Service utilizing FSX (636) 978-3870 • (800) 985-0380 Technology as another value-added service to better serve our customers. Trained ST. LOUIS, MO 747 E. Taylor Ave. specialists utilize our new, in-house equipment that can swiftly clean your filter COMMERCIAL VEHICLE St. Louis, MO 63147 from ash and soot that accumulates and reduces filter life and performance. (314) 381-3800 • (800) 985-0380

DPF CLEANING HELPS: Please contact your OPS • REDUCE REGENERATIONS • LOWER MAINTENANCE COSTS or our Parts Department © 2016 Tenneco Automotive Operating Company Inc. • EXTEND EXPENSIVE FILTER LIFE at (800) 669-3454 • REDUCE COSTLY, UNSCHEDULED DOWNTIME for more information! 12 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m • HELP MAINTAIN OPTIMAL PERFORMANCE w w w. t r u c k c e n t e r s i n c . c o m >> WWW. driveTRUCKCENTERSINCN SUMMER 2017.COM 13

TCI_Ads_New.indd 4 7/25/17 1:08 PM Like New Car Dealers, Roger Nielsen Appointed Truck Dealers Also Need President and CEO of Daimler Your Help Trucks North America News DTNA Press Release, April 1, 2017 Industry By Terry Troy, Cleveland.com, May 20, 2017 Roger Nielsen (56) has been appointed President and Chief Executive Officer of Daimler Trucks North America While franchised new car dealers are (DTNA) and its affiliated companies Freightliner Trucks, always looking for new faces, employment Western Star Trucks, Thomas Built Buses, Freightliner at U.S. commercial truck dealerships Custom Chassis Corporation and Detroit Diesel has reached its highest point in five Corporation effective as of April 1, 2017. He succeeds years, according to a new report from Detroit Unveils the New Detroit Martin Daum who became Member of the Board of the American Truck Dealers (ATD), a DD8 Medium-Duty Engine at the Management of Daimler AG responsible for Daimler division of the National Automobile Dealers Trucks and Buses on March 1, 2017. Association (NADA). 2017 NTEA Show DTNA Press Release, March 7, 2017 “Roger Nielsen brings a rock solid product, manufacturing The nation's 2,261 franchised heavy- and and sales background to this position paired with a razor- medium-duty truck dealerships employed Daimler Trucks North America (DTNA), along with its sharp focus on technology, quality and customer service. 129,392 workers in 2016, up 5.6 percent component brand Detroit, unveiled the new Detroit™ He has an excellent track record as an influential leader in from the previous year, according to ATD DD8™ Medium-Duty Engine at the NTEA show. the industry,” stated Martin Daum. Data 2016, the annual financial profile of America's new-truck dealerships. Aimed at the vocational truck markets the Detroit DD8 “Having worked closely with Roger for so many years, I is a 7.7L in-Line 6-Cylinder medium-duty engine. It am certain that DTNA, its people and all its brands are in "Commercial truck dealerships contribute boasts a horsepower range of 260-350HP and a torque the best hands,” Daum added. to their communities with jobs that range of 660 - 1050 lb – ft. The DD8 will expand on pay well and offer the opportunity for the Detroit medium-duty platform that was launched “I am honored and proud to head up this great [ advancement," said Patrick Manzi, last year with the DD5™, and will provide customers organization that I have been part of for over 30 senior economist for the ATD. "In the fuel efficiency leadership and best in class maintenance years,” stated Nielsen. “I look forward to building on economy,” said Roger Nielsen, president and CEO, Daimler Trucks North service department, demand for technical intervals. In addition, the DD8 will launch with both the outstanding success achieved by the DTNA team Daimler Trucks North America positions remains high, as dealerships America. “The opening of this facility will ensure the future reliability of engine and transmission power-take-off options required under Martin’s leadership. Together, we will continue our Celebrates the Opening of its Madras, help maintain the commercial vehicles that for many vocational applications. dedication to delivering the best products and services to Oregon, High Desert Proving Grounds our products, as well as expedite of future technologies that enhance our are a vital part of the U.S. transportation customers’ bottom line.” our North American customers.” infrastructure." The DD8 will initially be available in the Freightliner DTNA Press Release, May 18, 2017 M2106, 108SD and 114SD models giving customers The High Desert Proving Grounds is located approximately 120 miles Since 2001, Roger Nielsen has been Chief Operating Sales topped $85.4 billion nationwide in more options to meet the tough demands of their southeast of DTNA’s Portland Headquarters, allowing the engineering team Officer responsible for the entire DTNA manufacturing Last month, Daimler Trucks North America (DTNA) celebrated the 2016. In 2016, total sales on average were businesses while providing real cost of ownership network, as well as all levels of operations in quality, easy access to the testing facility. The proximity to the engineering team completion and official opening of its new High Desert Proving Grounds in more than $37.8 million per dealership, benefits such as longer maintenance intervals and supplier management, logistics, and customer Madras, Oregon. and variable climate options were vital pieces of the location selection. The down 8.8 percent from 2015. Net profit improved fuel efficiency. Expanded availability into application engineering. In addition, he has overseen route from Portland to Madras also provides vehicles real world validation before tax was $854,374 per dealership or additional DTNA products will come later with future Thomas Built Buses, Freightliner Custom Chassis The total High Desert Proving Grounds project required an $18.7 million by including portions on the interstate, rural roads and mountainous terrain 2.3 percent as a percentage of total sales, availability planned for Thomas Built Buses and Corporation and DTNA’s continuous improvement investment by DTNA. Work began in June 2015 to clear the land with through the Mount Hood pass. Most recently the route has been used to which was down from three percent in Freightliner Custom Chassis. programs. In 1986, Mr. Nielsen joined DTNA (then 2015. However, an average of 57 workers construction commencing in May 2016 by general contractor Kirby validate potential gains of truck platooning, just one technology that DTNA Freightliner Corporation) as an Industrial Engineer and were employed per dealership in 2016, up Nagelhout. The new proving grounds provide two distinct functions: firstly is exploring for the future benefit of our long-haul fleet customers. Vehicles equipped with the DD8 will feature Detroit since then has held various positions at DTNA in the US from 55 in 2015. Connect™ Virtual Technician remote diagnostic to merge real-world validation of DTNA’s research and development and as well as at Daimler’s Commercial Vehicles Divisions in service. Virtual Technician helps fleets make informed engineering initiatives and, secondly, to help bring new technologies to “The new High Desert Proving Grounds give our engineers the resources Germany. DTNA is the undisputed market leader in North to rapidly and accurately evaluate advances in the areas of safety, fuel There were 400,358 Class 4 to Class 8 maintenance decisions, so that they only service their America. Its market share in NAFTA class 6 to 8 trucks market faster than ever before. trucks sold in 2016, down 11 percent efficiency and connectivity,” said Wilfried Achenbach, senior vice president vehicles when needed. In the case that a vehicle does for 2017 year-to-date stands at 40.8 percent. compared to the previous year. An of engineering, Daimler Trucks North America. “Together with our full scale need to go into the shop, Virtual Technician, with the The 87-acre High Desert Proving Grounds is critical for assurance of average of 145 new trucks were sold per backing of the experts at the Detroit Customer Support wind tunnel other state of the art engineering test facilities in Portland, the reliability, durability and fuel efficiency for Freightliner, Western Star, dealership in 2016, down from 188 in Center, provides access to the most in-depth information Thomas Built Buses and Freightliner Custom Chassis vehicles. The track proving grounds will help us stay ahead of the competition.” 2015. An average 52 used trucks were available to get the vehicle repaired as accurately and sold per dealership in 2016. quickly as possible, improving uptime. will serve as a key component in the company’s ongoing testing in the The test track is 3.5 miles of highly engineered surfaces that allow areas of truck platooning and autonomous vehicles. engineers to simulate a typical vehicle’s full service life in approximately While sales were off, service business The Detroit DD8 is scheduled for availability with vehicle six months. The 32,000 square foot office building will be home to up to at dealerships actually increased. Truck “Daimler Trucks North America is the undisputed leader of the North production beginning in February 2018, and targets a 40 employees, the majority of which will be hired locally, with responsibility dealerships wrote 10.2 million repair wide range of vocational applications including, utility/ American commercial vehicle market. That doesn’t happen by accident; it for both driving and test engineering. Additionally, there are 14 service orders, up 7.1 percent. U.S. truck maintenance/repair service, pick-up and delivery, oil takes countless hours of research and development, testing, and validation bays for technicians to work on and inspect the fleet of durability test dealerships employed 44,108 technicians field, construction, logging, plow and dump, wrecking, to engineer and deliver products that pace the industry in safety and fuel vehicles. in 2016, up 17.4 percent. refuse, fire/emergency and recreational vehicles.

14 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 15 News Frost & Sullivan dialogue with members of its customer Industry council, its dealers and technicians through Commends Freightliner formal in-person meetings as well as casual for Product Leadership, communications, in order to be able to as Identified by Truck incorporate valuable customer feedback in Owners in the US Market the product design." Freightliner’s deployment of In addition to an open line of communication class-leading technology will with dealers, technicians and customers, help it deliver the lowest RCO to Freightliner’s parent company, Daimler customers. Trucks North America LLC’s (DTNA) market research & analytics team proactively Based on its latest survey of US Heavy-Duty seeks customer feedback from high- Fleet Managers, Frost & Sullivan recognizes value customers on its own as well as its Freightliner Trucks with the 2016 US Frost competitor’s products. For such proactive & Sullivan Award for Product Leadership. Managers of heavy-duty truck initiatives to develop a world-class product, Frost & Sullivan is pleased to fleets identified Freightliner as having the most comprehensive and cost- present Freightliner with the 2016 US Frost & Sullivan Award for Product effective mix of advanced technologies. It leads in both the top weighted mean Leadership. score (WMS) and loyalty index (LI), and has the highest normalized Product Leadership Index (PLI) score of 10.0. It has far outdone the second and third “Freightliner has been an innovative and customer- ranked companies, which have PMIs of 5.7 and 4.7. centric company since its inception,” said Mary Freightliner’s sustained focus on leveraging advanced technologies for a Aufdemberg, director of product marketing, Freightliner reduced Real Cost of Ownership (RCO) and uptime maximization, as well as Trucks. “This Product Leadership Award upholds our [ assimilating continuous customer feedback, has helped Freightliner achieve reputation as a leader in technology, and providing the market leadership. It has effectively packaged these advancements in the best solutions to our customers for their success, and Daimler Trucks North America Awarded energy use and efficiency of all building systems. They are truly walking the technology clusters of powertrain, chassis, safety, connectivity, and regulation talk and we couldn’t be prouder of their commitment to sustainability.” compliance technologies. This delivers value in the form of a low life cycle cost we receive it proudly.” Prestigious LEED Platinum Certification for fleets and owner/operators. Each year, Frost & Sullivan presents this award to the company that has DTNA Press Release, March 7, 2017 DTNA achieved LEED certification for implementing practical and measurable strategies and solutions aimed at achieving high performance in sustainable developed a product with innovative features and functionality that is gaining "Fleet managers of the largest private and for-hire fleets rapid acceptance in the market. The award recognizes the quality of the Daimler Trucks North America (DTNA) announced today that it has been site development, water savings, energy efficiency, materials selection and in US rank Freightliner as the leading original equipment awarded LEED Platinum Certification for its new Corporate Headquarters indoor environmental quality. LEED is the foremost program for the design, solution and the customer value enhancements it enables. building in Portland, Oregon. The LEED (Leadership in Energy and construction and operation of green buildings. manufacturer (OEM) in the area of advanced truck Environmental Design) rating system, developed by the U.S. Green Building technologies,” said Frost & Sullivan Senior Research Frost & Sullivan’s Best Practices Awards recognize companies in a variety Council (USGBC), is the foremost program for buildings, homes, and “Achieving LEED certification is more than implementing sustainable Analyst, Silpa Paul. "Freightliner’s RCO optimization of regional and global markets for outstanding achievement in areas such communities that are designed, constructed, maintained and operated for practices. It represents a commitment to making the world a better place strategy is focused on deploying advanced powertrain as leadership, technological innovation, customer service, and product improved environmental and human health performance. and influencing others to do better,” said Mahesh Ramanujam, president development. Industry analysts compare market participants and measure technology to reduce fuel consumption and cost, performance through in-depth interviews, analysis, and extensive secondary and CEO, USGBC. "Given the extraordinary importance of climate protection safety features to reduce accident propensity, and “As a leader in the industry with a reputation for and the central role of the building industry in that effort, Daimler Trucks research. North America demonstrates their leadership through their LEED Platinum connectivity/solution-enabled fleet management to high standards in engineering and sustainable improve vehicle uptime." practices, we felt it was important to have our certification of their Portland headquarters.” headquarters campus reflect those values,” said Some elements of the DTNA flagship building that helped it earn the As fuel efficiency has become an increasingly Martin Daum, president and CEO of Daimler Trucks highest LEED certification include: important component of RCO, Freightliner’s engineers have responded with next-generation diesel engines North America. “As one of Portland’s largest • 95% of the demolition and construction waste was recycled from the employers, we will now have a state-of-the-art and powertrains alongside compressed and liquefied project site. The dramatically reduced energy consumption of the building natural gas options. The company’s proprietary full- work environment to inspire the great talent in our was achieved through a variety of features, including LED lighting, an scale wind tunnel enables it to design aerodynamic organization and to continue contributing to long- intelligently controlled radiant HVAC system, and onsite renewable energy. vehicles that deliver the power customers demand term prosperity in Portland.” • A living green wall is installed in the lobby to bring the outdoors inside with while reducing fuel consumption. Although the the natural air cleaning benefits of vegetation absorbing CO2 and a green incorporation of advanced technologies can result in "With its new headquarters building, Daimler achieved something only roof for storm water management. higher upfront investment, fleet managers recognize one percent of office buildings nationwide can claim: an Energy Star score • A new greenway path running along the Willamette for use by employees the long-term savings on operational life cycle costs. of 99 out of 100, making the design energy-efficiency sky high,” said and the public. Chief Sustainability Strategist Nicole Isle of Glumac, a sustainable design • 100% outdoor air provided to each space with higher levels of filtration "Freightliner’s product leadership is further engineering firm focused on energy efficiency, water conservation, and improves air quality. strengthened by accepting feedback from customers improving the indoor occupant health. “Maintaining this high-level of energy • A new employee transportation program that provides subsidized access to regarding product attributes and value design efficiency is now the challenge, and Daimler Trucks is actively tracking its public transportation, increased electric car charging stations and access to processes," noted Paul. "The company is in constant a fleet of electric onsite Smart cars for employee use.

16 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 17 ITA golf outing: June 7, 2017 Justin Hopkins, Jon England of Transport EVENTS Services of Sullivan, Gary Greene and Troy Industry Greene of Kroener Distributors. Brad Keselowski by engineer Brian Wilson, who was serving Sneaks His Way TO as interim crew chief for Paul Wolfe, who Runner-Up Finish was serving the final race of his three-race suspension for a rules violation discovered in Kansas after the March 19 Cup race at Phoenix. By Daniel McFadin, NBC Sports, May 14, 2017 Brian’s done a great job, With an interim crew chief and the help I would say,” Keselowksi of three late cautions, Brad Keselowski told Fox Sports 1. “Two second- was able to take his No. 2 Freightliner/ place finishes with him crew Elite Support Ford to the front Saturday chiefing at the helm. I just wish night, earning a runner-up finish in the we could have gotten a little bit Go Bowling 400. more. I think we had a really good car and a shot at running with the The Team Penske driver had an average front-runners.” running spot 15.95, but at the end of the night he had his seventh top five of the “We caught a couple breaks there on those Midwest Maintenance Council Tech Night hosted at TCI season. He did it while being directed restarts and made the most of them. That was good. We had a really great Freightliner Elite Support Ford, just kept getting caught in adversity there. We worked our way through it. It stinks we finished second and still lost points because we didn’t get those stage points. All in all, we had a really fast Ford and have a lot to be proud of. We will move on to the next week.”

[ Keselowski started 17th and had one unscheduled pit stop for a loose wheel in the middle of the race.

CVSA Photo

18 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 19 AN ENTIRE FAMILY IndustryNewsCONT. OF GENUINE PERFORMANCE. Get to know our line of remanufactured transmissions and experience Genuine Eaton® quality at an unbeatable value. Featuring 100% Genuine Eaton content, expertly remanufactured, with a 2-year base warranty for all applications, all backed by the Roadranger® network. It’s quality, performance and peace of mind you can trust. The only thing better than one of our remans, is a brand new Eaton transmission. Learn more at roadranger.com/reman

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20 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 21 © Copyright 2015 Eaton Corporation. All rights reserved. >> TC ongratulationsCI toS all ofervice our service award recipients ... and thankAw you for your hardards work and dedication. We appreciate you! 10 YEARS Ryan Lawrence (St. Louis) earned a 10 year service award. (Cont.) DECEMBER Ryan worked at the back parts counter until recently assuming FEBRUARY his father’s former role as parts manager. Ryan is engaged and 15 Years getting married this summer. In his spare time, Ryan enjoys 15 Years Tom Bryson (Troy) received his 15 year award. Tom works as a service playing softball, loves the Blues and is working on a home that Curtis McCoy (Evansville) received his 15 year award this dispatcher. Prior to joining TCI, he was a technician and service manager he purchased in late 2015. month. Curtis is a service technician and lives in Owensville, 40 Years for over 20 years at Ryder. Tom and his wife, Charnetia, live in St. Louis. Ind. He is married and has two daughters. Curtis is known Mike Yates (Corporate) was presented with his 40 year award this week. Mike is One interesting tidbit about Tom is that he is a member of the Gateway for his high quality of work. One thing you may not know is 15 Years the President of Truck Centers and an owner of the company. Mike and his wife, Eagles Aviation Club. This club works with area kids ages 8-17 and that he is also a fireman. Unfortunately, their family’s home Jimmie Barnett (Evansville) received his 15 year award this Linda, live in Marine, Ill., and their two sons, Tyler and Trevor, also work at TCI in gives them a chance to fly in small aircrafts. They also volunteer at the was one of those severely damaged during winter storms. month. Jimmie works as an outside parts sales representative and key positions. They have 3 grandchildren - Braxton, Lochlyn and Isabella. Mike St. Louis Science Center each month and allow kids to ride in the flight is always wiling to go the extra mile for his customers. He and his originally started at Truck Centers working in body shop during the Highland era simulator. wife, Norma, have been married for 33 years. When he has spare 45 Years and he worked his way up. Mike is actually the reason that TCI-Troy has a full body time, Jimmie loves to trap shoot and fish. He is aspiring for the Len Thole (Troy) received his 45 year service award this shop - he convinced John that it made great business sense and more than one 30 Years trophy at the Jerry Duft Fishing Tournament this coming June. month. Len and his wife, Janet, have 5 children and 17 bay was warranted. While I could share many stories about Mike, like so many of Chuck Hubert (Troy) was presented with his 30 year award grandchildren (6 boys and 11 girls). Len has officially spent you that have worked with him over the years, he has been one of the cornerstones Chuck works as the body shop parts manager. Chuck has done more of a career at this point as a trainer, teaching and of TCI and a key part of our growth and success. many different roles during his career with us, including shipping mentoring technicians, than his original role as a technician. and receiving, parts counterman, OPS and parts manager. He is a Many of you have likely enjoyed his candid and blunt approach valuable resource for the entire TCI team and our customers. Chuck FEBRUARY to teaching all these years. Len is also a retired volunteer and his wife, Cindy, live in Albers, Ill., and have three sons and three firefighter with 30 years of service. grandchildren. Chuck enjoys boating on Carlyle Lake, deer hunting and 5 Years APRIL Cardinals baseball. Chuck also repairs small engines and is currently Chris Caccia (Morton) earned his 5 year award. Chris works 5 Years restoring two old farm tractors. as an outside parts sales rep and previously worked in the parts department. He and his wife, Cassie, have 5 kids – Corbin, Brett Lemmons (Evansville) has been a vital team member for five years as Parts Caitlyn, Cynthia, Colton and Cealey – and live in Washington, Ill. MARCH Delivery Driver. We would also like to commend him for maintaining an incident- Chris enjoys old cars, Beatles music and sitting around the open 5 Years free record during his career. Brett and his wife, Teresa, reside in Ft. Branch, Ind. fire pit. Prior to joining us, he worked at Emge Meat Packing, CSX Transportation as a JANUARY Anthony Darian (St. Louis) was presented with a 5 year locomotive engineer and then running the laboratory for Haubstadt’s waste water 5 Years Michael Dauderman (Troy) received his 5 year award this award. Anthony is a day shift supervisor. Anthony and his treatment plant. Brett is described as a hard worker, very organized and takes month. He is a parts counterman and previously worked in wife, Stephanie, have one daughter, Zoe, who is 5 years old pride in maintaining a meticulous vehicle. Jeff Lindsey (St. Peters) received his 5 year award and is a service shipping & receiving. Michael lives in Alhambra, Ill., with his and they live in Crystal City, Mo. Earlier in his career, Anthony technician. Jeff lives in Maryland Heights, Mo., and is engaged. Jeff’s girlfriend, Denise, and they have three children – Adalynn, spent 12 years in the Army National Guard as a heavy Jim Moose (St. Louis) has been a part of the TCI team for five years and has older brother, Mike Lindsey, is also a technician at TCI (10 years). Jeff Landon and Bradley – plus one on the way. In his free time, he equipment operator. Anthony is an avid white tail hunter and been a valuable asset with our phone and VOIP systems in addition to his current started at our St Louis location doing shop cleanup and is known for enjoys working on the farm. loves to bow and rifle hunt. duties overseeing IT administration for Missouri locations. Jim and his wife of 34 his great work ethic. Jeff is a Cardinals fan and also plays baseball, years, Christy, reside in Belleville, Ill., and have four children – Jessica (deceased), deer hunting and loves fishing. Lanny Ribes (Troy) was also presented with a 5 year award. 10 Years John (an OTR driver), Katie (a special needs child with severe autism) and Ashley Josh Penn (St. Louis) was recognized with a 5 year award. Josh is Lanny has actually been with TCI on and off for 17 years. He Carlotta Santa (South Bend) was presented with a 10 year (a college student studying special education). Prior to TCI, Jim served in the U.S. the warehouse leader and resides in Collinsville, Ill., with his girlfriend, currently works in the service department as a dispatcher. Lanny award. She is a service advisor in South Bend and, prior Air Force for 4 years as a combat telecommunications technician and then worked Caitlin, and their dog, Miley. Josh also has a family connection at TCI, and his wife, Dena, live in Benld, Ill., and have a son, Anthony, to joining Hill Truck Sales, she worked in the computerized for the same company for 30 years, Capital Communications, which later became his step dad, Kenny Mell, works in our Troy parts phone room. In his who is in 8th grade. He is a die-hard Chicago White Sox fan and embroidery industry for 18 years. Carlotta and Rick Ness have Birch Communications. In his free time, Jim enjoys watching the Green Bay free time, Josh sings, plays guitar and occasionally sits in on drums. collector of sports memorabilia. In Lanny’s free time, he shuttles 7 kids between them and 6 grandkids. She loves to cook, read Packers, riding his 2011 Harley-Davidson Electra Glide, time with his family and Anthony around for baseball practices, games and tournaments. books, do puzzles and she is a very devoted fan of the Wizard spending a lot of time helping at the group home where Katie resides. Paul Buerhle (Troy) also received his 5 year award this month. Paul of Oz. was the service manager at our St. Louis location until April when 15 Years he moved to the service manager position at our Troy store. Prior to 15 Years James Kocher (Evansville) is a long-standing member of our southern Indiana joining TCI, Paul served 8 years in the Marine Corps and achieved Barto Edwards (St. Louis) received his 15 year award. team with 15 years of service working in the Detail department and also assisting the rank of Sergeant in the motor pool and was a drill instructor. Paul Barto worked as a parts driver and previously worked for the in Service whenever he is called upon. James and his wife, Heather, have a two- served two back-to-back tours in Iraq and one in Afghanistan. Paul Disabled American Veterans for 37 years and was a volunteer year-old son, Theodore, and reside in Mt. Carmel, Ill. James always is available to and his wife, Nikki, have four children and live in the St. Louis area. fireman in State Park for 22 years. He and his wife, Mary, have lend a helping hand and do whatever is needed – he is a true team player. In his Paul is an avid Blues and Cardinals fan and enjoys barbequing and been married for 51 years and have 2 sons, 3 grandchildren free time, he enjoys time with his family, camping and fishing. smoking meat every chance he gets. The word is that the left overs and they reside in Collinsville, Ill. In his free time, Barto loves are exceptional! to fish and plays a strong game of washers.

22 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 23 TCI Service AWARDS >> APRIL (Cont.) JUNE 15 Years 5 Years Jeff Robinson (Morton) has been an asset to our Collision Derrick Zick (Hudson) received a 5 year award. Center team working as a Technician for 15 years. He has over Derrick is a service technician and lives in Low Point, 20 years of experience in the heavy duty collision industry and Ill. He and his wife, Stephanie, have one daughter and is knowledgeable in every aspect of repairs including frames two sons. In his freetime, Derrick enjoys bow hunting and alignments. It is an inside joke that he loves to totally rebuild 5 Years and fishing as well as time spending with the family. buses. :) Jeff resides in Delavan, Ill., and has two kids – Steven Anthony Johnson (Effingham) was presented with his 5 year award (16) and Savannah (14). He recently refurbished a 1991 Jeep that in early May. Anthony is the General Manager of our newest location in Chris Haley (Mt. Vernon) was also presented with his 5 year award. Chris is he and his son enjoy to go jeepin’ with. He enjoys spending time Effingham, Ill. Anthony and his wife, Angela, live in Sesser, Ill. Prior to joining parts counterman and musician who has been playing drums and guitar for over with the kids and going on canoeing trips. TCI, Anthony spent 37 years in the transportation side of the trucking 20 years. He and his wife, Brittany, live in Mt. Vernon and have a newborn, Claire industry. In his free time, Anthony enjoys riding his Harley and cruising Helen. Chris is a big St. Louis Cardinals fan and enjoys watching games with “Yadi”, his dog. Mike Schmeiderer (St. Louis) has been a pillar of the A-Team around in his Prius. shop for 15 years as a Service Technician. Prior to joining TCI, he Jerry McCreary (Springfield) was also presented with his 5 year award. Mirza Rahmanovic (St. Louis) received his 5 year award. Mirza works as a worked at Gilster (8 years), Beelman (5 years) and Buchheit’s Truck service technician and he is one of the weekend warriors. Mirza’s home city is Service (5 years). Mike and his wife, Dora, have been married for Jerry is a mobile technician traveling central Illinois to assist our customers. He and his wife, Marlene, have been married for 25 years and they have Banja Luka, Bosnia, but he has lived in St. Louis for 17 years. He enjoys trout 29 years and reside in Perryville, Mo. They have one daughter, fishing and spending time with his family. LaDora, who works at the Mayo Clinic in Jacksonville, Fla., and two two children, Danielle and Jordan (Jordan also works at TCI). Jerry and his family live in Loda, Ill. In his free time, Jerry enjoys working on old cars, grandchildren – Calvayne (16) and Trevius (11). Mike is a vital part Mike Graves (St. Louis) also received his 5 year service award. Mike is a service camping and spending time with family when not working. of our weekend crew and has been a workhorse his entire time writer and previously owned and operated his own body shop. Mike and his wife, with TCI and is a “can do” kind of guy who is always there when Kim, live in Barnhart, Mo., and have one daughter, Shelby (19). When he isn’t we need him. Mike and Dora are full-time campers now and plan 15 Years working, you can find Mike fishing. to split time between Georgia and Perryville when he retires after Neal Mareschal (St. Louis) received his 15 year award this month. Neal is his 20th anniversary. a vital component to our parts team that he works with as a counterman. 10 Years He and his wife, Shari, have been married for 34 years and have 2 sons. Phil Conreaux (Troy) earned his 10 year award. Phil works as an outside parts They live in Crestwood, Mo., and they have their first grandchild on the way. 20 Years sales representative and lives in Edwardsville, Ill., with his dog, Leonard. He In his free time, Neal enjoys hunting and fishing. Kim Trout (St. Louis) has been a vital asset to TCI for 20 years spends his freetime cheering for the St. Louis Blues, hiking, camping, playing and currently works in Inventory Control. Prior to joining TCI, volleyball and working on his house. Mike McBain (St. Louis) also was presented his 15 year award this month. she worked at TLC as a Parts Manager and Asst. Director of Mike is also a star performer on our parts team where he works as a Maintenance as well as Rolla Equipment starting as a Parts Driver counterman in the phone room. He and his wife, Valerie, have been married for 20 Years and finishing as their Office Manager. Kim and her husband, Don, 23 years and have 4 children and 1 grandchild. In his free time, Mike enjoys Jim Crosier (Springfield) was presented his award for 20 years of service. Jim is a have been married for 17 years and together for 27 years – they camping, fishing and being very involved with the youth group at his church. mobile service technician and a U.S. Marine Corps veteran. Jim and his wife, Tonya, reside in Bourbon, Mo. Kim is a do whatever it takes type of person live in New Berlin, Ill., and have been married for 31 years. He spends a lot of his and has done it all since she started at TCI from truck deals, freetime with his granddaughter, the next up-and-coming Scottish Highland Dancer. inventory control and pricing, OPS pricing, warranty, shipping and 25 Years subbing for the receptionist. She has mastered both business Tim Curran (Elkhart) received his 25 year award this month for his service 40 Years systems we have had since she started and now helps train new as an OPS. Tim and his wife, Elizabeth, have been married for 10 years Terry Marks (Corporate) received a 40 year award. Terry started in Highland team members on the Procede system. Kim and Don spend free and he has a stepson, Nick, and a bulldog, Wynnstan. Tim and Liz live in time working around their 9-acre property and riding Harleys (they working his way up from shipping/receiving, parts counter, outside parts, parts Niles, Mich. He is an avid Michigan fan and a funny story is last year when and Service manager in Highland. He also worked in body shop parts when TCI have 4). They are both animal lovers and have 5 cats and one dog the TCI Christmas tree went up, Tim went in super early and put Michigan that are a part of their family. moved to Troy and then served as parts manager before assuming his current ornaments all over it just to make the Notre Dame fans smile when they role in corporate parts purchasing. Terry still lives in Highland with his wife, arrived to work! JoAnne, to whom he has been married to for over 42 years. They have 4 children and two of them, Tim and Stacey, also work for Truck Centers. Terry enjoys his 6 30 Years grandchildren, fishing and spending time on their property on the Black River in MAY Rob McNees (St. Louis) was the final award recipient for the month and southern Missouri. recognized for his 30 years of dedicated service as a service technician. He 5 Years Bill Bryant And special note for Bill Bryant (Troy) on his 20 year award that would and his wife, Belva, have been married for 29 years and have 2 children. Ryan Krider (Morton) received his 5 year award this month. Ryan have been earned on June 16th. Bill recently passed away but John was able Rob makes the 186-mile roundtrip commute from his home in Belleview, is a parts counterman and works with his father, Keith Krider, who to present his 20 year award to Bill’s widow, Betty. Bill was born and raised in Mo. He is a two-time winner of the TCI Tech Challenge and also has been is our Parts Manager. Ryan lives in Chillicothe, Ill., and is an avid Bond County, Ill., and he graduated from Greenville High School class of 1952. recognized as the ASE “Technician of the Year” on multiple instances. Rob hunter and fisherman. In his free time, he provides guide service Bill worked at Pet Milk in Greenville, Ill., and then drove trucks for Rogers Cartage loves to hunt, fish, camp and travel with his family. from North Dakota to southwestern Arkansas. Company for over 30 years before retiring. Bill then came to Truck Centers as a dispatch driver and spent the last 20 years with us. Bill and Betty were married September 5, 1954, and are the parents of Sue, Kimberly, Michael and Bryan and >> they have 8 grandchildren. 24 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 25 Daimler Trucks North America Celebrates a Century of

75 years. Along the way Freightliner has pushed the boundaries InnovatDaimler Trucks North America (DTNA) is ion Thomas Built continues to innovate in both design and of fuel efficiency with the SuperTruck program and revolutionized celebrating a century of innovation with manufacturing. In 2011, Thomas Built became and commercial vehicle technology and safety systems with the remains the only school bus manufacturer to achieve anniversaries of Freightliner, Detroit, Freightliner Inspiration Truck, the first licensed autonomous truck to zero-waste-to-landfill operations - a true testament to its Western Star and Thomas Built Bus brands. operate on a North American highway. already robust environmental efforts. Thomas Built also offers alternative fuel options such as compressed natural Throughout 2017, DTNA will celebrate its legacy of delivering Western Star Trucks can trace its roots back 50 years to Canadian gas and propane. uncompromising quality, value and durability for more than one mining and logging operations. With the recent launch of the 5700XE hundred years. With advanced engineering solutions—like Detroit™ and the innovative 6900 Multi-Body Transformer (MBT), Western Star Additionally, for nearly the last 80 years, Detroit Diesel engines, best-in-class safety systems, fuel economy and low-cost enters its anniversary year with strong momentum. Known for its Corporation (DDC) has been providing industry leading maintenance and service, DTNA is positioned to continue providing innovative and rugged cab design and unrivaled handmade quality, engines to the commercial vehicle industry. Since innovative solutions to its customers for the next one hundred years Western Star blends the toughness needed to withstand rough Daimler’s acquisition of DDC in 2000, they expanded and beyond. logging roads with the efficiency required for a long-haul, over the to include axles, transmissions, active safety systems road applications, all while maintaining its reputation for ultra-tough and connected vehicle services for the commercial This year, Freightliner Trucks celebrates 75 years of innovation while trucks. transportation industry. The Detroit brand is at the core of Western Star Trucks hits 50 years of rugged performance, Thomas DTNA vehicle’s industry-leading products and innovations Built Bus enjoys 100 years of business and Detroit reaches a In 2016, Thomas Built Bus® celebrated 100 years of business. in efficiency, durability, connectivity and safety. The milestone of offering industry-leading engines for almost 80 years. Beginning in 1916 as a street car manufacturer and transitioning optimization of the Integrated Detroit Powertrain in the new to school buses in 1936, founder Perley A. Thomas and company Freightliner Cascadia and Western Star 5700XE continues From the 1942 debut of the Freightliner® Model 600 “Shovelnose” - have been at the forefront of innovation for more than 100 years. to set new benchmarks in fuel economy. the industry’s first all-aluminum cab - to the 2017 launch of the new Thomas Built manufactures all of its product offerings at several High Cascadia®, which fully integrates technology and safety systems, Point, N.C., facilities, including its most popular Saf-T-Liner® C2 Freightliner Trucks has been at the center of industry innovation for conventional school bus.

26 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 27 ANNIVERSARYWESTERN STAR TRUCKS CELEBRATES ITS 50TH

Western Star Trucks Daimler Trucks North America Celebrates a Century of kicked off its year-

long 50th anniversary celebration at its annual dealer meeting Innovation in February. The

I am very proud of our brand will mark its company’s rich history,” said 50th anniversary Martin Daum, past president of manufacturing legendarily awesome and CEO, Daimler Trucks North “ America. “We have a portfolio trucks with a year’s of brands that, while very worth of special different, share a strong legacy events, truck show of innovation. Over the past appearances and an century we’ve grown into North enhanced website. A America’s undisputed market limited edition 50th “leader, and as we celebrate anniversary retro our past, we’re looking forward graphics package to a future that pushes the is also available to boundaries of innovation. customers.

28 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 29 WESTERN STAR TRUCKS CELEBRATES ITS 50TH

The first Western Star trucks were made ANNIVERSARYin 1967 in Kelowna, British Columbia, to serve the mining, lumber and oil industries. Those jobs are hard on a truck so Western Star made its trucks even tougher, hand building each model to ensure they met the highest standards and adding features to make the driver more comfortable, productive and safe.

Now owned by Daimler Trucks North America and manufactured in Portland, Ore., and Cleveland, N.C., Western Star continues to set the global standard for vocational and work trucks. It also entered the on-highway market in 2015 with the 5700XE, its first aerodynamic truck. ★ “50 years is nothing short of extraordinary, but we wouldn’t S be here if it wasn’t for our SOME THINGS ONLY GET customers and their desire to have the most badass trucks TOUGHER WITH AGE. on the road. Whether it’s the We got our start building the trucks to handle the toughest jobs out there. And a lot versatility of the 4900, the ruggedness of the 6900 or the has changed in those fifty years, including how we build them. Because today, those trucks beauty and efficiency of the are being built tougher than ever. So this year isn’t just a celebration of fifty years 5700 our customers count on of legendary awesomeness. It’s the beginning of fifty more. | westernstar.com/50 the quality that Western Star is known for,” said Kelley Platt, president, Western Star Trucks. “While we remember and honor our roots in celebrating this historic milestone it is important that we continue to push the boundaries of innovation and toughness. Please join us this year as we celebrate together!” ★ To learn more about Western Star’s Year of Legendary Awesomeness, visit www.westernstar.com/50 Western Star - A Daimler Group Brand

WS/MC-A-568 Specifications are subject to change without notice. Western Star Truck Sales, Inc. is registered to ISO 9001:2008 and ISO 14001:2004. Copyright © 2017 Daimler Trucks North America LLC. All rights reserved. Western Star Truck Sales, Inc. is a subsidiary of Daimler Trucks North America LLC, a Daimler company. 30 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 31

11903_WS_SomeThingsGetTougher_1pg-TEMPLATE.indd 1 1/16/17 1:15 PM 32 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 33 Katie Hopkins Recognized as

Truck Centers, Inc. executive vice president, Katie Hopkins, was recognized as one of five finalists for our industry’s premier award presented by American Truck Dealers, a division of the National Automobile Dealers Association. The award honors excellence in business practices, industry leadership and community service. Faculty members from Indiana University’s Kelley School of Business chose the winner and finalist at the 54th annual ATD Convention and Expo in New Orleans.

Robert Nuss, president of Minnesota-based Nuss Truck Group, was presented with the award in his third nomination for the title. Hopkins was named runner-up in her first ever nomination. Other nominees included James Carello, president of Regional International Corp.; Gary Nicholas, president/CEO of Nicholas-Wyoming Valley Truck Sales, Inc.; and Zach Wagner, CEO of Gateway Truck & Refrigeration.

Founded in 1917, NADA celebrates its 100-year anniversary this year.

34 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 35 TCI_Ads_N&Utrucks_1/4pg_Layout 1 11/28/16 10:02 AM Page 1

Take charge of >> the yard. C H E C K O U T Only the T2 can give you legendary Kalmar Ottawa reliability and quality. TRUCKCENTERSINC.COM fOR EMPLOYMENT STUBEAMMIT YOUR AWARDS OPPORTUNITIES OLelandW JNames EAlite WDinners Three TCI/HTS sales professionals once again were recognized by Freightliner Trucks with “Elite” status through WORK WITH THE BEST IN THE INDUSTRY its annual Leland James Sales Achievement program. • Medical Insurance Blue Cross Blue Shield – 90/10 C O N T A C T • Dental Insurance – Delta Dental Created in 2003 and named for Freightliner Trucks’ founder LelandM James,ich ethel lprograme Pe recognizestroff and rewards • Voluntary Life/LTD, AD&D – Reliance Standard Life outstanding sales results from dealerships in the United • Short Term Disability States and Canada. Recipients were selected for both • Flexible Spending Accounts on-highwayE andM vocationalA I salesL performance. The “Elite” performers and their guests enjoyed a luxurious trip to the • Technician Tool Insurance mpFouretr Seasonsoff@t inru Anguilla.ckcentersinc.com • Personal Days, Holidays & Vacation

Morton | 309-263-4240 • 401K Retirement Savings Plan Congratulations to Ron Donze, Dave Klockow and Joe St. Louis | 314-381-3800 Switzer on your Elite honors as well as the other Leland Troy | 618-667-3454 James recipients proudly representing the Truck Centers’

www.truckcentersinc.com family. >> Donaldson award Maximize Performance Truck Centers, Inc. was once again recognized as one of the largest distributors

and Value with STEMCO in the nation for Donaldson Filtration >> Systems. The 2016 Donaldson “Eagle Wheel End Products Award” was presented to Dave Kromer and SUBMIT YOUR SUBMIT YOUR Terry Marks in Troy, Ill., on March 3rd, 2017.

selected based on total truck sales through Heavy Duty WESTERN STAR TRUCKS Bearings OWN AD OWN AD a district competition and also takes into AWARDS TOP DEALER consideration other criteria including training C O N T A C T SALESC OPROFESSIONALSN T A C T and certification. Voyager® Two Truck Centers’ sales professionals were “Western Star is pleased to offer this Seal Michelle Petroff recentlyM recognizedichelle as PAchieversetrof inf the program each year to honor and reward our Western Star Trucks’ STAR Performer Sales top dealer sales professionals,” said Kelley Achievement program. Congratulations Platt, President, Western Star Trucks. “It’s an Grit Guard® Seal E M A I L to Greg BonnettE M(TCI-St.A Peters)I L and Ron exciting competition where we can recognize [email protected] mDonzepet r(TCoffI-Troy)@tru onck oncecen againtersi nbeingc.c oatm superior salesmanship. These winners

the forefront of the industry and continually not only sell a lot of trucks each year, they

delivering excellence. also work very hard to keep up to date on Making the Roadways Safer® Western Star product information and the The STAR Performer Program recognizes truck industry trends through online training, >> stemco.com | 800-527-8492 weekly webinars and certification programs. P.O. Box 1989 • Longview, Texas 75606-1989 and rewards outstanding results of sales professionals from dealerships in the Their success is a testament to their hard United States and Canada. Recipients are work and determination.” 36 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 37

an EnPro Industries company Mardi Gras St. Louis is the home of the largest Mardi Gras celebration outside of New Orleans. Our St. Louis dealership once again entered the annual parade as Krewe TCI. This year’s theme was “Movies in Soulard” and our Transformers theme was complete with the Optimus Prime Western Star featured in the Transformers movies.

38 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 39 perspective is

Multiple locations in St. Louis metro & southern Illinois 40 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 41 Truck Centers, Inc. Opens New Dealership iN

EFFINGAs we celebrate the successful grand opening of our EffinghamH dealership,AM we would like to extend our appreciation to those who helped make this project a reality… The People & City of Effingham Morton Buildings Daimler Truck Financial Daimler Trucks of North America Dealer Operations A&R Mechanical K. Wohltman Construction Dan’s Glass Keifer Landscaping Dust and Son Auto Supply Kit Kat Drywall Effingham Asphalt Merz Air Conditioning Effingham Signs & Graphics Pals Electric Inc. Effingham Striping Reopke Overhead Door Insulation Services Streib Electric Iowa I-80/Truckomat Tick Tock Energy JB Esker & Sons, Ind. Windsor Door The dedicated employees and customers of Truck Centers, Inc. T hank Y ou !

42 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 43 EFFINGHAM

Truck Centers, Inc. Opens 10th Full-Service Dealership New Freightliner/Western Star dealership in Effingham bolsters customer support and uptime

44 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 45 TM TCI Land Donation Spec it Right with the 40SI Allows Phase 5 of Available in 240, 275 & 300 Amp TREC Trail Network Construction Excerpt from article by Greg Sapp, Premier Broadcasting, June 9, 2017

What TREC Board Chairman Frank Brummer terms "the most important portion" of the TREC Trail network is well underway.

Heavy Duty Phase 5 of the trail network runs from Phase 4, the portion that runs underneath Outer Belt West, uphill to the pedestrian and bicycle bridge that Starters & spans Interstates 57/70 on Effingham's west side. Brummer said that Phase 5, although just a quarter-mile long, is the critical phase that connects the Alternators city to the trail network. Phase 5 is a public/private partnership. Brummer saluted Mayor Jeff Brummer said 2018 should see the implementation of the bike trail Bloemker and the City Council for taking the lead role on Phase 5. The network throughout the city including striping and bike racks as City, TREC, Truck Centers, Inc. and The Alliance all played a part in getting outlined in a master plan designed by local residents working the the project underway. Brummer said Truck Centers wanted to show their League of Illinois Bicyclists, now known as "Ride Illinois". Another 2018 commitment to the City by donating land for Phase 5, and said the City, TREC project will be construction of a parking lot where Outer Belt West and The Alliance all helped with funding for the endeavor. He said Phase 5 intersects with Calico Trail, replacing a small parking area that only Specing the right alternator should be completed by this fall. accommodates a few vehicles. upfront pays big down the road.

Highest output at low RPM: Manages heavy electrical OPTION CODES loads at low engine RPMs, reducing battery charge time 240 Amp: 124-1E8 Remote Sense: Drastically reduces battery charge time 275 Amp: 124-1E7 PROGRESS IN Brushless durability: 13 fewer moving parts, eliminating 300 Amp: 124-1G1 components that wear out, while extending product life ForistellThe former SelecTrucks facility Efficiency and power density: Highest combination along I-70 in Foristell, in its class, providing substantial fuel savings Mo., is no more. The 18 year-old building Warranty: 3 years/unlimited miles was reacquired by Truck Centers, Inc., from Daimler Trucks North America with the Go to SpecItRight.com intention of relocating our St. Peters' store OE Spec Codes l Try Our Products l Technician Training to a larger location. Instead, a brand new facility will be constructed on the site and is site and is slotted to open next summerr. 46 SUMMER 2017 driveN << w w w. t r u c k cDelco e n t Remy e r s is i na registered c . c o m trademark of General Motors Corporation licensed to Remy LLC w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 47 ORIGINAL PERFORMANCE. LASTING VALUE. MERITOR® PRODUCT PORTFOLIO FOR THE AFTERMARKET

Our broad aftermarket parts lineup includes over 240,000 active part numbers, from genuine Meritor® and Meritor WABCO components to a wide range of AllFit and Green parts. We also offer quality partner products such as genuine Firestone® and Fras-le® friction. Plus our PlatinumShield® III brake shoe coating technology that resists rust jacking. Get original performance and lasting value. Spec Meritor and Run With The Bull.

48 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 49 RETIREMENTS Tom Thole Tom Thole has been a fixture in the Troy shop where he worked as a technician for 44 years. Tom's work ethic and dedication are unmatched and we are proud of the lasting contributions that he made to the TCI family. Enjoy your retirement, it is well deserved! ANNIVERSARIES DENNIS FRYE After 38 years with TCI/Hill Truck Sales, South Bend parts Mike Yates counterman Denny Frye has TCI President and owner, also received his capstoned his career. Enjoy your 40 year award this spring. Mike and his well deserved retirement and wife, Linda, live in Marine, Ill., and their two thank you for your service! sons, Tyler and Trevor, also work at TCI in key positions and they have 3 grandchildren - Braxton, Lochlyn and Isabella. Mike originally Rick Ness started at Truck Centers working in body shop Rick Ness, South Bend during the Highland era and he worked his service manager, was part of way up. Mike is one of the cornerstones of the Hill Truck Sales team for TCI and a key part of our growth and success. 22 years and recently retired. Thank you for your service and enjoy working on the Len Thole farm and time with the family! received his 45 year award this spring. Len and his wife, Janet, have 5 children and 17 grandchildren (6 boys and 11 girls). Len has officially spent more of a career at this point as a trainer, Barto Edwards teaching and mentoring technicians, than his original career as Barto Edwards is retiring a technician. Many of you have likely enjoyed his candid and after 15 years of service at blunt approach to teaching all these years. Len is also a retired TCI-St. Louis as their parts volunteer firefighter with 30 years of service. delivery driver. Thank you for your service and enjoy your retirement! 50 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 51 From the Service Desk RETIREMENTS Bulletins Next Generation Cascadia Chuck Davidson Qualcomm, PeopleNet and Other After 28 years with Hill Truck Sales, Chuck is retiring as sales manager. Electronic Connection Points We wish you well in your retirement and thank you for your service! Here we see a bottom view of the Vehicle Power Distribution Module (VPDM) showing the various connectors. For the purposes of telecommunications and logging devices, you will be using J5 and J6.

For customers wanting to install a Qualcomm, Peoplenet or other electronic device, your options are:

24 Hour Keep Alive: Connector: J5, Cavity: A8 Fuse: F73 5 amp Connector: J5, Cavity: A5 Fuse: F75 10 amp B Battery Power w/ignition off: Connector: J6, Cavity: E6 Fuse: F76 10 amp Ignition Power: Connector: J6, Cavity: F3 Fuse: F74 10 amp Terminal Part Number for this addition: PAC-15304711-L New Detroit Axles with Active Lube Management Detroit has launched its New Final Drive Top Performance axles with the Active Lube Management (ALM) system. This new axle requires less oil than previous axles, which improves fuel-economy and reduces GHG emissions. The oil fill and check-hole location is located on the carrier of the axle and not on the back of the axle housing as with previous models. The new fill location is only on the Detroit New Final Drive Top Steve Adcock Performance axles with ALM. Standard and Top Performance axles use TCI-Springfield's loyal service foreman, the same axle housing; however, on Top Performance axles the plug in Steve Adcock, has entered retirement. the back of the center section of the axle housing is factory-installed from the inside to prevent using it as a check and fill point. Changing this Thank you for your dedication and years configuration may lead to improper lubrication of the axle, axle damage or of service, Steve. Enjoy the good life! loss of performance.

52 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 53 Proudly supporting the future of trucking with industry-leading financing.

Go to www.daimler-truckfinancial.com for more information about Daimler Truck Financial.

WE RAISED THE STANDARD Trucks that IN FILTER PERFORMANCE. drive your SAY HELLO TO DONALDSON business BLUE. With industry-leading further. technologies like Ultra-Web® media for air filters and Synteq XP™ for fuel, you can D elivering the trust Donaldson Blue to clean lowest cost in the harshest environments. of ownership & industry- best warranty

donaldsonfilters.com catalog.donaldson.com S P R I N G F I E l d 800.397.4292 S T. P ETERS 800.985.0380 866.484.8350 Available at truck centers Inc. www.truckcentersINC.com © 2015 Donaldson Company, Inc.

54 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 55 Calkins Transportation Michael Calkins has been in the trucking industry for forty-two years. His family was in the trucking industry for an additional fifteen years. Today, the President/ Owner of Calkins Transportation, Inc., recalls his start in the business and how the company and industry have changed.

I owned my very first truck in 1975. It was a 1972 F Model Mack. that are the most important. The one thing that never changes is that At tax time, add depreciation to the $18,000 per year and you are how quiet these trucks are and the spacious interior and bunk plus Just a little history about me and just how long ago that was—I could you must stay competitive. practically getting a brand new truck at no extra cost. I’m fairly good increased are always given praises. This is without a doubt a win for change oil, grease a truck, wash and spot trailers before I could even at numbers, therefore a new unit, no down time, no repair cost, no everyone involved. parallel park a car. I have owned Macks, Internationals, Kenworths and Peterbilts and, tires, no hidden extra cost and happy drivers? Doesn’t that sound like now, we own a fleet of Freightliner Cascadias! Our current fleet a great deal? The Sales and Service departments at Truck Centers, Inc. have been Trucks back then didn’t have power steering or air conditioning. If you consists of 11 Cascadias and 50 Great Dane van trailers. Our current outstanding with everything you would hope to receive from your were lucky, the truck may have air ride seats, but you needed to be operation allows us to operate within a 1,000-mile radius, hauling The Freightliner Cascadia does everything and more than what I have dealership. Their scheduling, pickup and delivery service on any careful and not get too comfortable because that was a real luxury empty bottles and plastic outbound and hauling food products back ever anticipated. maintenance and quality of repairs are outstanding. back then. I started out driving cabovers and moved up to 86” studio to origin. bunk Kenworths. I have done a little of everything through the years “Walk the Talk” Having pride in our rides and covering the bottom line is what we are Now that you know a bit of history about my business, let me get all looking for. Thanks to everyone in the Truck Centers’ family for running coast to coast and hauled everything from computers and Driver comfort is also a big deal to me. I wouldn’t put a driver in a cell phones to even birdseed. you in on a little secret: with the Freightliner Cascadia I got it all. Fuel helping us stay successful and proud of our fleet of trucks. mileage, ride dependability and, yes, driver comfort! We have gone truck that I would not drive myself. All of our units are loaded up. And The business is ever changing - one year rates are the most important from 5.5 mpg or even less to the 7.5 for our fleet average based on the DD 15 (505 hp) and DT 12 auto transmissions have proven to be Michael L. Calkins and the next year it is all about service or maybe it is commodities 150,000 miles annually. That’s a savings of $18,000 a year per unit! a powerful combination. We have battery operated APU’s and diesel President/Owner bunk heaters with refrigerators and TV hook ups. The drivers love Calkins Transportation, Inc.

56 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 57 the r i g ht va n f o r the j o b . New models have increased fuel economy, service intervals,

and now 4 x 4 options to meet all of your needs and be a solid

performer . W ith multiple wheelbases and heights , you can

customize the Sprinter to haul cargo or transport people.

C all our S printer B rand M anager S te v e T emme (812) 868-2700 to become part of the S printer family today.

58 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 59 24th Annual 1st Place: Jerry Duft Memorial Don Lawrence Fishing 14.90 lbs 2nd Place: Joey Switzer Tournament 11.60 lbs 31 Boats Signed Up & 30 Fished • 57.4lbs weighed in 3rd Place: Jim Pennington 1 2 11 boats weighing in fish • 24 total fish 6.15 lbs 4th Place: Luke Meyer 4.25 lbs 5th Place: Travis Dunn Chad Crego TIED 4.15 lbs 6th Place: 3 4 Liam Bonnett -2.75 lbs 7th Place: Chris Webb -2.65 lbs 8th Place: Jackson Tiemann -2.40 lbs 9th Place: Mike Marty -2.30 lbs 10th Place: Aiden and Dylan Duft 2.10 lbs 5

60 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 61 ONE FEATURE YOU’LL NOTICE RIGHT AWAY IS THE PASSION THAT WENT INTO DESIGNING IT.

Competitive financing available through Daimler Truck Financial. For the Freightliner Trucks dealer nearest you, call 1-800-FTL-HELP. FTL/MC-A-1431. Specifications are subject to change without notice. Copyright © 2016 Daimler Trucks North America LLC. All rights reserved. Freightliner Trucks is a division of Daimler Trucks North America LLC, a Daimler company.

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> Ken Abbadusky did the Ride for the Wall once again this year with a Gold Star mother on May 22-31. He also We wanted completed the “Rolling Thunder First Amendment

to give our Demonstration Run” team a where riders demonstrate > chance to for the POWs and MIAs Six Flags left behind and to pay The 34th Annual St. Louis Children’s Hospital Day at share what respects at memorials Six Flags was Friday, June 2nd. The park was open along the way. exclusively for 3,600 guests of the hospital including the makes families of Truck Centers, the event’s major sponsor. The them fundraising event raised over $485,000 for the hospital. proud. Here are some of those things…

TCI T> eam Randy Dees Notables! Dennis Ray Braden Phil and Angie Stephenson from ITS are and his fiancée, Erica pictured with Randy Dees, his wife Elaine, and Ziolkowski’s youngest son, Keith, Bishop, got married on May driver Kasey Kahne. Stuart and Amy Gregory was recognized 13th. Erica also earned her also went from ITS but are not in the picture. Master’s degree this summer. recently as the Middle

Congratulations! > School Orchestra Director of the year by ISTA (Indiana String Teacher’s Association). This is a prestigious award as voted on by his peers. Keith teachers at Avon TJ Moore’s >

three children all had notable Middle Schools just

west of Indianapolis. accomplishments. His oldest son, Hayden, is > an honor roll student at Liberty Middle School > Debbie Harper and was recognized as an IESA Scholar Mike Yates > Linda and I enjoyed our family Kylie Harper, granddaughter of Athlete and Edwardsville School District’s vacation to Disneyland in California. Debbie Harper and Onis's great “Principal’s Scholar Athlete” while middle Here is Braxton Yates as one of the

son, Evan, received the “Do The Right Thing granddaughter, was recognized Avengers at Disney Adventure Park

Award” for being a positive role model in as Optimist Student of the > and Lochlyn as Princess Elena. Our his class and with special needs kids. Their

Month for March. Kylie is an 8th youngest granddaughter, Isabella

Lindsey Elmore daughter, Phoebe, is now 19 months seizure- grader at Millstadt CUSD. We (daughter of Tyler and Niki), also was the raffle winner for free and will start kindergarten next year. > are so proud of her! two Cardinals tickets celebrated her 1st birthday on July 4th.

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> > Blake Schaefer and his wife, Jeanie, are proud of Justin their boys. Luke achieved the rank of Hopkins’ Eagle Scout and built a shelter for his son, Justin, is school’s concessions to use for grilling quite proud of his snail during inclimate weather. He also collection! received an award from the Evansville Kiwanis for the Career and Technical Education Center for Law Enforcement/ Gary Jarman and his wife, Brenda, received an award from the City of Troy for > their involvement in the Boy Scouts/Cub Scouts and Lions Club over the past 40+ years. Fire Science. He recently graduated high school and will attend Vincennes University studying Homeland Security. John Hopkins recently celebrated his 65th birthday and enjoyed Their younger son, Noah, recently played Linus in the Tecumseh High a trip to Europe with his wife, Michele, and granddaughter, Madeline. School musical production of “You’re a

Good Man, Charlie Brown”. TCI Team NOTABLES! > Jerry Cameron John Hopkins Katie Hopkins My wife, Michele, and I had the was awarded a Quilt of Valor pleasure of hosting our 18-year-old Devin Cargill, son of Katie Hopkins and on February 4th. The mission of grandson of John Hopkins, was recognized granddaughter (Katie’s daughter), the Quilts of Valor Foundation is Madeline, for an action-packed trip to on the Dean’s Honor Roll at the College of to cover service members and Italy, Austria and Germany in mid-June.

Engineering, University of Missouri for 2016- veterans touched by war.

2017. And Madeline Cargill, daughter of Katie We saw many of the historic and Hopkins and granddaughter of John Hopkins, > religious sites in Rome for 2 days and graduated with honors from Villa Duchesne and Julie Klebba welcomed then spent 24 peaceful hours in Assisi, will be attending Tulane University in the fall several new additions to their the home of Saint Francis. Afterwards, we traveled to Naples via a high-speed with a Dean’s List scholarship. family’s farm!

> train that went 170-180mph and got in a van to go along the Amalfi Coast to see some cliff towns and hike. We hiked

up the mountains each day getting > between 2000-2600 feet of elevation John & Bekki gain each hike. Amazing pizza, pasta Kobylanski and fish – and the wine was pretty of Sesser, Illinois, good, too. welcomed John Paul Then we spent 3 days in Mittelberg, Kobylanski II (JP) to Austria, that is picturesquely located in their family on June the mountainous border with Germany. 8, 2017, at 10:10am. We hiked straight up the mountains He was 7lbs15oz each day and then rode the Cable Car and 19.5inches long. down to save Michele’s knees. Our last John works out of our stop was in Munich for 18 hours before Troy, Mt Vernon and > catching our plane back to the USA. Evansville locations as Clint and Katie Schmollinger a Customer Support Troy, the 2 year-old son of Clint and Katie We just loved the incredible beauty Manager and has been Schmollinger, wanted to be just like dad of hiking the mountains in the Amalfi/ with TCI for 2.5 years. during his school’s dress like someone in your Ravello/Praiano/Positano areas along with Mittelberg. What a blessing to JP is already an avid family day. Every morning, Katie and Troy drop experience so much of God’s great meat lover and White Clint off and Troy is amazed by the big trucks beauty. Sox fan! that his daddy works on. 66 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 67 Prices good through 10/31/2017.

68 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 69 Prices good through 10/31/2017

70 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 71 FAMILYFAMILY OWNEDOWNED FORFOR OVEROVER 4646 YEARS!YEARS! TROY,TROY, ILIL 22802280 FormosaFormosa Rd.Rd. •• Troy,Troy, ILIL 6229462294 (618)(618) 667-3454667-3454 •• (800)(800) 669-3454669-3454 SPRINGFIELD,SPRINGFIELD, ILIL 29812981 E.E. SingerSinger Ave.Ave. USEDUSED TRUCKTRUCK SPECIALSSPECIALS NEWNEW TRUCKTRUCK DEALSDEALS Springfield,Springfield, ILIL 6270362703 (217)(217) 525-1280525-1280 •• (800)(800) 786-1280786-1280 20152015 20162016 WESTERNWESTERN MT.MT. VERNON,VERNON, ILIL FREIGHTLINERFREIGHTLINER STARSTAR 4700SF4700SF 621621 S.S. 45th45th St.St. •• Mt.Mt. Vernon,Vernon, ILIL 6286462864 CASCADIACASCADIA 125125 DetroitDetroit DD13,DD13, 470470 HP,HP, (618)(618) 244-2545244-2545 •• (800)(800) 786-2545786-2545 EVOEVO Jake,Jake, 1010 Spd,Spd, 215”215” MORTON,MORTON, ILIL WB,WB, AllAll Alum.Alum. Wheels,Wheels, 300300 E.E. AshlandAshland St.St. •• Morton,Morton, ILIL 6155061550 DetroitDetroit DD15,DD15, 455455 (309)(309) 263-4240263-4240 •• (800)(800) 397-4292397-4292 HP,HP, 9/139/13 Spd.Spd. 11R22.511R22.5 Tires,Tires, HUDSON,HUDSON, ILIL Convertible,Convertible, 511-511- StkStk #191122#191122 1933619336 NN 14251425 EastEast Rd.•Rd.• Hudson,Hudson, ILIL 6174861748 579K579K MilesMiles (855)(855) 287-1228287-1228 EFFINGHAM,EFFINGHAM, ILIL 17001700 GillenwaterGillenwater Ave.Ave. •• EfﬁEfﬁ nghamngham,, ILIL 6240162401 (217)(217) 342-3300342-3300 20132013 20172017 DECATUR,DECATUR, ILIL FREIGHTLINERFREIGHTLINER 50025002 CundiffCundiff Ct.Ct. •• Decatur,Decatur, ILIL 6252662526 FREIGHTLINERFREIGHTLINER (217)(217) 877-0152877-0152 CASCADIACASCADIA CASCADIACASCADIA 125125 DetroitDetroit DD15,DD15, 475475 SOUTHSOUTH BEND,BEND, ININ DetroitDetroit DD15,DD15, 505505 HP,HP, 10111011 WestWest SampleSample St.St. HP,HP, 1010 Spd,Spd, 72”72” 1010 Spd,Spd, 72”72” MRXTMRXT SouthSouth Bend,Bend, ININ 4661946619 (574)(574) 289-4065289-4065 •• (800)(800) 589-7364589-7364 Dbl.Dbl. Bunk,Bunk, OEMOEM Sleeper,Sleeper, AluminumAluminum Wrty,Wrty, Alum.Alum. Whls.Whls. Wheels,Wheels, StkStk #226213#226213 EVANSVILLE,EVANSVILLE, ININ 20132013 FREIGHTLINERFREIGHTLINER CASCADIACASCADIA 125125 325325 RusherRusher CreekCreek 377K377K Miles,Miles, Evansville,Evansville, ININ 4772547725 DetroitDetroit DD15,DD15, 455455 HP,HP, 1010 Spd,Spd, 72”72” RR,RR, 319K319K Miles,Miles, StkStk #261785#261785 (812)(812) 868-2700868-2700 •• (800)(800) 680-5910680-5910 WarrantyWarranty Included,Included, StkStk #253893#253893 ELKHART,ELKHART, ININ 20002000 CassopolisCassopolis St.St. •• Elkhart,Elkhart, ININ 4651446514 (574)(574) 262-3441262-3441 •• ((800800)) 686-7364686-7364 20072007 ST.ST. PETERS,PETERS, MOMO 80168016 VeteransVeterans Mem.Mem. Pkwy.Pkwy. FREIGHTLINERFREIGHTLINER St.St. Peters,Peters, MOMO 6337663376 M2M2 106106 (636)(636) 978-3870978-3870 •• (800)(800) 985-0380985-0380 MBE,MBE, 330330 HP,HP, 1010 ST.ST. LOUIS,LOUIS, MOMO Spd,Spd, 24’24’ xx 102”,102”, Lift-Lift- 747747 E.E. TaylorTaylor Ave.Ave. St.St. Louis,Louis, MOMO 6314763147 gate,gate, 265”265” WB,WB, 14.6#14.6# (314)(314) 381-3800381-3800 •• (800)(800) 985-0380985-0380 FA,FA, 40K#40K# RA,RA, 67,80067,800 Miles,Miles, StkStk #114660#114660 IINVENTORYNVENTORY FEATUREDFEATURED ONON OUROUR WEBSITE:WEBSITE: CALLCALL TODAYTODAY CALLCALL FORFOR SPECIALSPECIAL PRICING!!!PRICING!!! WWW WWWFamilyFamily..TRUCKCENTERSINCTRUCKCENTERSINC OwnedOwned..COMCOM ai46fwai46fw forfor 4455 Yrs!Yrs! Morton,Morton, ILIL 20122012 20162016 FREIGHTLINERFREIGHTLINER CASCADIACASCADIA (888)(888) 491-7475491-7475 FREIGHTLINERFREIGHTLINER DetroitDetroit DD15,DD15, 505505 HP,HP, 1010 Spd,Spd, AirAir LinerLiner Susp,Susp, 3:363:36 CASCADIACASCADIA 125125 Ratio,Ratio, 240”240” WB,WB, 72”72” MidMid RoofRoof XT,XT, StkStk #189066#189066 Springfield,Springfield, ILIL (Freightliner(Freightliner only)only) DetroitDetroit DD15,DD15, 455455 HP,HP, 20162016 FREIGHTLINERFREIGHTLINER CASCADIACASCADIA (888)(888) 498-7291498-7291 1010 Spd,Spd, 72”72” MRXT,MRXT, 20122012 FREIGHTLINERFREIGHTLINER CASCADIACASCADIA 125125 AirAir SlideSlide 5th,5th, 427K427K DetroitDetroit DD13,DD13, 450450 HP,HP, 1010 Spd,Spd, www.TruckCentersInc.comwww.TruckCentersInc.com DetroitDetroit DD15,DD15, 455455 HP,HP, Ultrashift,Ultrashift, NewNew VirginVirgin Tires,Tires, ParkPark Miles,Miles, CarrierCarrier APU,APU, AirLinerAirLiner Susp,Susp, 3:253:25 Ratio,Ratio, 180”180” WB,WB, 20162016 WESTERNWESTERN STARSTAR 5700XE,5700XE, Det.Det. DD13,DD13, SmartSmart APU,APU, 491K491K MileMiles,s, StkStk #258724#258724 CALLCALL FORFOR SPECIALSPECIAL PRICING!!!PRICING!!! CALLCALL FORFOR SPECIALSPECIAL PRICING!!!PRICING!!! CALLCALL FORFOR SPECIALSPECIAL PRICING!!!PRICING!!! StkStk #139858#139858 295/75R22.5,295/75R22.5, StkStk #189054#189054 ah55qrah55qr al39lxal39lx al02kcal02kc 470470 HP,HP, 1010 Spd,Spd, 190”190” WB,WB, AllAll NewNew 5700XE,5700XE, LoadedLoaded Up!Up! StkStk #196259#196259 72 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 73 ah52efah52ef

TCI_Ads_New.inddTCI_Ads_New.indd 10-1110-11 7/28/177/28/17 10:3510:35 AMAM

20162016 WESTERNWESTERN STARSTAR 5700XE,5700XE, Det.Det. DD15,DD15, 20112011 FREIGHTLINER FREIGHTLINER CASCADIA CASCADIA 125, 125, Det.Det. (8)(8) 2012 2012 FREIGHTLINER FREIGHTLINER CASCADIA, CASCADIA, Det.Det. DT12DT12 Trans, Trans, 68” 68” Strat. Strat. Sleeper, Sleeper, Integrated Integrated DD15,DD15, 455455 HP,HP, 1010 Spd,Spd, 570K570K Miles,Miles, Pre-DEF,Pre-DEF, DD15,DD15, 455 455 HP, HP, Ultrashift, Ultrashift, 6X2 6X2 Axles, Axles, 6 6 DetroitDetroit PowerPower TrainTrain Package,Package, StkStk #195583#195583 WideWide BaseBase Drives,Drives, StkStk #132524#132524 .. .. . $38,500 . $38,500 Yr/600KYr/600K Wrty,Wrty, GreatGreat MPG!!MPG!! StkStk #144148#144148 NEWNEW 2016 2016 FREIGHTLINER FREIGHTLINER CASCADIA CASCADIA al02ksal02ks aj38kxaj38kx al02ljal02lj EVOLUTION,EVOLUTION, DetroitDetroit DD15, DD15, 455 455 HP, HP, DT12DT12 Trans,Trans, 72”72” Condo,Condo, StkStk #194793#194793 af70hraf70hr

20172017 FREIGHTLINERFREIGHTLINER 122SD,122SD, Det.Det. DD13,DD13, 470470 20142014 PETERBILTPETERBILT 386,386, CumminsCummins ISX,ISX, 450450 HP,HP, 20172017 WESTERN WESTERN STAR STAR 4700SF, 4700SF, CumminsCummins HP,HP, 1010 Spd,Spd, 215”215” WB,WB, 11R22.511R22.5 Tires,Tires, AlumAlum 1010 Spd,Spd, 70”70” UltraUltra Unibilt,Unibilt, DoubleDouble Bunk,Bunk, 318K318K ISL,ISL, 345345 HP,HP, Auto,Auto, 168”168” WB,WB, PlowPlow TruckTruck w/w/ Wheels,Wheels, 34”34” MidMid RoofRoof Sleeper,Sleeper, StkStk #227217#227217 Miles,Miles, Sharp!Sharp! StkStk #222473#222473 ...... $69,500.$69,500 12’12’ StainlessStainless Body,Body, Spreader,Spreader, StkStk #226216#226216 20152015 FREIGHTLINER FREIGHTLINER CASCADIA, CASCADIA, 435435 HP, HP, 77 LLocationsocations inin iiLLLLinoisinois,, iindianandiana && MMissouriissouri toto sserveerve YYouou BBetteretter •• QQuauaLLititYY iinspectednspected && sservicederviced BYBY asease ccertifiedertified ttechniciansechnicians!! AMT,AMT, AirAir Ride,Ride, 3:233:23 Ratio,Ratio, 178”178” WB,WB, NEWNEW MMortonorton,, iiLL •• ttroroYY,, iiLL •• sspringfiepringfieLLdd,, iiLL •• MMtt.. vvernonernon,, iiLL •• sstt.. LLouisouis,, MMoo •• sstt.. ppeterseters,, MMoo •• eevansvivansviLLLLee,, inin DT-12DT-12 DetroitDetroit Automated,Automated, StkStk #184493#184493 A new 25 ft. flag proudly waved atop a 77 ft. pole at a flag dedication ceremony held at TCI-Troy on July 3rd. It was a great honor to have our employees present as well as the Mayor of Troy, EMT, Police and Fire departments as well as our local VFW Color Guard and Legion Chaplain for the dedication in honor of U.S. military WHEREVER YOU ARE veterans. A specials thanks to Jim Beaver for his efforts in managing this project. IS WHERE flag WE CAN dedication BE 24/7 2 4 / 7 M O B I L E R E P A I R S E R V I C E 12 ROADSIDE TCI’S MOBILE SERVICE LOCATIONS REPAIR LOCATIONS Champaign (217) 685-0660 THE SAME FAST, FRIENDLY Decatur (217) 877-0152 SERVICE THAT YOU EXPECT FROM Effingham (217) 836-0636 Fairview (309) 620-6954 TRUCK CENTERS, INC. BUT MOBILE! Hudson (309) 397-3208 • Roadside Repair Service Morton (309) 263-4240 Effingham (217) 342-3300 • On-Site Laser Alignments: 3 Axle Mt. Vernon (618) 244-2545 • Fleet Maintenance & DOT Inspections Springfield (217) 525-1280 • Warranty Repairs Troy (618) 667-3454 Evansville (812) 868-2700 St. Peters (636) 978-387 WWW.TRUCKCENTERSINC.COM St. Louis (314) 381-3800 74 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 75

TCI_Ads_New.indd 5 6/15/17 6:08 PM SCR uses a combination of Urea (32.5%) and water (67.5%) - Diesel Exhaust Fluid (DEF). The DEF is sprayed into the exhaust flow just before Ask the Technician: the SCR catalyst and the heat causes the DEF to change to Ammonia Perfect gas, the Ammonia and the NOx then react with the SCR catalyst and create water and nitrogen. It is important to note that the chemical reaction is dependent on the metal surface of the catalyst and all three Harmony. NOx Conversion elements are needed to make this work. Efficiency We know what is being converted but how do we measure the conversion efficiency? With the NOx sensor of course. BluTec technology uses an inlet NOx sensor to measure raw NOx output from the engine Faults Explored and an outlet NOx sensor to measure what is left after the catalytic magic has taken place. In a good performing system, we are looking for a 75-85% conversion efficiency average.

So, what can cause a low conversion Efficiency?

Failed NOx Sensor or Wiring. Although NOx sensors do have a high failure rate, we cannot just assume a sensor failure. The wiring between the sensor and Aftertreatment Control Module could be damaged. Many times, the reading that the sensor is transmitting is correct and the problem is within the conversion process itself.

EGR or Fuel System Problems. Check for fault codes or symptoms related to EGR or fuel systems. The engine could be producing too much NOx for our system to handle if one of the other systems has a fault.

[[ Poor Quality DEF Fluid. DEF should be tested for Urea concentration of 32.5% using a refractometer and for contamination using test strip (Part #A0005850202).

Too Much or Not Enough DEF Delivery. Not enough DEF is a no brainer, if we do not have an ammonia molecule for every NOx molecule, we will have some NOx not getting processed. But why would too much What happens when two world-class companies combine their expertise to optimize fuel economy and performance? DEF be a problem? Our NOx sensor cannot discern the difference You get the SmartAdvantage Powertrain, the most effi cient powertrain in line-haul operation. Cummins X15 with available between ammonia and NOx and will therefore will report excessive outlet NOx when it is actually too much ammonia in an over-dosing situation. ADEPT™ technology includes SmartTorque2 and SmartCoast,™ and is rated at 400-450 hp (298-336 kW). Coupled with the Eaton® Fuller Advantage® 10-Speed Automated Transmission, this versatile powertrain thinks and works as one unit As we all know, the EPA has regulated a significant reduction in our diesel Failed SCR Catalyst. The most expensive and disappointing of all – reading gross vehicle weight (GVW), road speed, grade, gear and more, then optimizing shift points, for maximum fuel exhaust emissions starting in 1994. Advancements in our electronic possible causes is when the SCR Catalyst becomes poisoned by control modules allowed us to meet these early regulations with only contaminated DEF. It can get coated in soot from a failed DPF filter and effi ciency and driver comfort. It’s available in the most fuel-effi cient trucks from the OEM of your choice. See how much your implementing software improvements. As the regulations became the copper or iron zeolite coating can be baked off by overheating. This business could be saving at SmartAdvantagePowertrain.com. exceedingly stringent, new technologies were developed to maintain can be a troublesome failure because it is not the root cause. We must compliance with the standards. continue investigation into what caused the Catalyst to fail or you will be ™ condemning the new one to a similar fate. SmartAdvantage Powertrain In 2002, we saw the introduction of the EGR system to deliver exhaust The Most Fuel-Effi cient Powertrain You Can Buy. to the combustion process thus lowering cylinder temperature causing a decrease in NOx emissions. The 2007 regulations required the DOC and DPF system to capture and regenerate particulate matter in order to meet the EPA standard of .01g/hp per hr. Then 2010 requirements demanded that the NOx level decrease to the point that EGR increases alone could not remedy. There are some problems with EGR because exhaust gas contains carbon, which is abrasive, and, in large concentrations, can cause premature engine wear. Exhaust gas cools the cylinder temperature by filling the cylinder with a substance that contains no fuel or oxygen; so, while it reduces emissions, it also reduces power and efficiency. To mitigate the power robbing EGR but still meet emissions standards, BluTec was introduced. BluTec is Daimler’s brand of Selective Catalytic Reduction or SCR. © 2017 Eaton Corporation. All rights reserved. Eaton, Fuller and Fuller Advantage are registered trademarks of Eaton. Cummins and the “C” [ logo are registered trademarks of Cummins Inc. All trademarks, logos and copyrights are those of their respective owners. 76 SUMMER 2017 driveN << w w w. t r u c k c e n t e r s i n c . c o m w w w. t r u c k c e n t e r s i n c . c o m >> driveN SUMMER 2017 77

16084_Eaton SmartAdvantage_2/3 Ad.indd 1 2/14/17 10:58 AM *

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