WAGES AND WORKING CONDITIONS AGREEMENT BETWEEN QWEST CORPORATION AND COMMUNICATIONS WORKERS OF AMERICA AGREEMENT Effective on this date, March 29, 2020, the Communications Workers of America (hereafter the "Union") and Qwest Corporation d/b/a as Centurylink QC which have employees presently represented by the Union, (hereafter collectively referred to as the "Company") agree as follows. 1 TABLE OF CONTENTS Preamble ........................................................................................................... 5 Definitions .......................................................................................................... 6 ARTICLES Article 1 Recognition and Responsible Relationship……………..9 Article 2 Hours and Days of Work .............................................. 13 Article 3 Differentials and Allowances ........................................ 16 Article 4 Premium Payments...................................................... 19 Article 5 Call for Work ................................................................ 24 Article 6 New or Changed Jobs ................................................. 26 Article 7 Training and Work Assignment Selections .................. 28 Article 8 Primary Reporting Place .............................................. 30 Article 9 Travel Time, Transportation, Travel Expense Allowance, Temporary Living Expense Provisions ............................................................... 31 Article 10 Motor Vehicle Usage Program ..................................... 37 Article 11 Vacation, Personal Days and Holidays ........................ 38 Article 12 Illness Absence – Wage Replacement ........................ 44 Article 13 Death in Family ............................................................ 46 Article 14 Jury and Witness Duty ................................................. 47 Article 15 Union Company Relationship ...................................... 48 Article 16 Grievance and Arbitration Process .............................. 54 Article 17 Discipline ..................................................................... 61 Article 18 Employee Classifications ............................................. 62 Article 19 Force Adjustment and Force Reductions ..................... 66 Article 20 Lateral Force Rearrangement ...................................... 79 2 Article 21 Post and Bid Process………………………………........81 Article 22 Leaves of Absence ...................................................... 86 Article 23 Treatment of Medically Restricted Employees ............................................................. 88 Article 24 Award Programs .......................................................... 92 Article 25 Personnel Records ...................................................... 93 Article 26 Compliance with the Law ............................................. 94 Article 27 Special Customer Agreements .................................... 95 Article 28 Effective Date of Agreement and Duration................... 96 ADDENDA Addendum 1 Wage Administrative Practices .................................... 97 Addendum 2 Occupational Relocation Expense Plan ..................... 103 Addendum 3 Letters of Agreement Building Specialist Certification .............................. 107 CenturyLink Employee Concession Program ......... 108 COEIT .................................................................... 111 Committee on Substance Abuse ........................... 113 Community Relations Differential ........................... 115 Contracting of Work................................................ 117 Cross Jurisdiction ................................................... 119 Determining Seniority ............................................. 121 Electronic Data Gathering ...................................... 122 Employee Development Using Call Recording and Observing ........................................................ 124 Employee Involvement ........................................... 128 Executive Work Council ......................................... 129 Expectations Regarding Occupational Dress ......... 131 Fleet Specialist & Fleet Technician Certification .... 132 Greater Length of Service ...................................... 134 Health and Wellness Advisory Committee ............. 137 Job Swap Guidelines.............................................. 139 Labor-Management Forums ................................... 141 Local Agreements .................................................. 143 Local Agreements on Overtime Administration - Field Operations .................................................... 144 Lump Sum Pension Option .................................... 146 Occupational Safety and Health Committee ........... 147 Partners in Education ............................................. 149 Payroll Policies ....................................................... 152 3 Pension Band 120 .................................................. 153 Permissible Mobilization Activities Over Grievable Issues ................................................................. 155 Priority Personal Days ............................................ 158 Organization Structure ........................................... 160 Retiree Health Care................................................ 161 Supplemental Payment Cities ................................ 168 Tax-Exempt Trust ................................................... 170 Uniform Program .................................................... 171 Union Representation Rights for Occupational Employees ..................................................... 173 Addendum 4 Family Issues ............................................................. 176 Addendum 5 Titles .......................................................................... 182 Addendum 6 Reasonable Commuting Areas (RCA)/Wage Zones .. 185 Addendum 7 Wages ........................................................................ 207 Addendum 8 Pension Bands ........................................................... 238 Addendum 9 Contracting of Work Exclusions ................................. 242 Addendum 10 Benefits ...................................................................... 244 Addendum 11 Consumer Sales & Care Centers Compensation Plans Section 1 – Sales Consultants ............................... 247 Section 2 – Center Sales Associates, Center Sales and Service Associates .......... 255 Addendum 12 Small Business Sales & Care Centers Compensation Plans Section 1 – Sales Consultants ............................... 263 Section 2 – Center Sales Associates, Center Sales and Service Associates .......... 272 Addendum 13 Business and Consumer – Retail .............................. 280 Addendum 14 Business and Consumer – Outside Sales ................. 290 ALPHABETICAL INDEX ............................................................................ 299 4 PREAMBLE The Agreements of August 13, 1989, between the Union and the Company, superseded any and all past practices, policies, or procedures, either oral or written, which existed between the parties prior to the date of those Agreements. This Agreement between the Union and the Company continues the effect of that understanding and will govern the relationship between the parties during its term. No modification to this Agreement shall be effective unless signed by the parties. 5 DEFINITIONS Agree When used in the context of non-mandatory subjects of bargaining, the parties will strive for consensus on a particular issue, after making a good faith effort during a reasonable period of time. If, however, the parties do not reach agreement on an issue, the Company may move forward and implement its decision. The Union may pursue its concerns through the applicable processes. Basic Wage Rate The rate of pay, exclusive of all differential or premium payments. Calendar Day Shall be one which starts during the period of time at or after midnight and ends prior to midnight of that calendar day. Calendar Week Seven (7) consecutive days, Sunday through Saturday. Contracting Contracting shall refer to work performed by contractors, sub-contractors, vendors, or leased workers. Contractors Contractors shall refer to contractors, sub- contractors, vendors, or leased workers. Discuss The Company will offer the Union the opportunity to review pertinent data and openly discuss questions or concerns. The Company will consider and respond, as appropriate, to matters raised by the Union. Equivalent Work Week The result of a formula that is used to determine the applicable pay eligible Regular and Seasonal Part-Time employees receive for contractually authorized holidays, vacations, personal time, sickness absence and separation payments. Incidental Overtime Incidental overtime is defined as the amount of overtime an employee needs to complete their final work assignment of the day. Examples would include employees clearing the queue and/or completing the ticket/order being worked on at the end of 6 their normally scheduled tour. Incidental overtime will not exceed one (1) hour. Mandatory Overtime Mandatory overtime is defined as overtime that employees are required to work as determined by the Company. Needs of the Business Any and all requirements deemed necessary to manage the business as determined by the Company. Organization Identifiable divisions as defined by the Company that provides products and services to specific customer markets and/or provide specific services and technical

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