DIRECT APPROACH Service Newsletter Q1 2015 JET

1 LETTER FROM AVIATION

DIRECT APPROACH COMMUNICATION IS KEY VOLUME 01 EDITION 01 2015

PRODUCED BY: ’s Direct Approach and Product Support Hawker/’s FlightPath were links between the companies and QUESTIONS, COMMENTS: their customers. Our new combined publications, the Direct Approach: Jet [email protected] and the Direct Approach: Piston & Turboprop, are designed to take our communication to the next level.

These new product support magazines will be distributed exclusively online. Each issue will feature the latest technical articles, customer spotlights, and product highlights. We hope that the new interactive elements will engage customers and make contacting us with feedback and questions simple. The magazines will be published quarterly on the Customer Support website.

Besides our new magazines, Textron Aviation Product Support stays connected with customers via live webinars, technical videos, continued support from product teams, and events.

Customer Service’s largest event, the Textron Aviation Customer Conference, will be held near our headquarters in Wichita, April 27 - 29. The conference will feature vendors, technical reviews, tours of facilities on the east and west side of town, and plenty of networking with aviation enthusiasts. Customers will also be able to speak with Textron Aviation representatives in person. These are exciting times for Textron Aviation, and we look forward to seeing you at the conference.

Best Regards,

Brad Thress TEXTRON AVIATION Senior Vice President 1 CESSNA BLVD, WICHITA, KS Customer Service

2 CONTENTS

LETTER FROM AIRCRAFT FIELD MAINTENANCE 2 TEXTRON AVIATION 12 VITAL TO OWNERSHIP EXPERIENCE

CUSTOMER SPOTLIGHT UPCOMING EVENTS 5 FEATURING CLAYTON HOMES 16

IPAD CPCALC-TOLD RECENTLY RELEASED VIDEOS 8 VERSION 2 RELEASED 17

9 PRODUCT UPGRADES 21 RECENTLY RELEASED SERVICE DOCUMENTS

3 CITATION COLD WEATHER OPERATIONS

ATA 99-00 ALL CITATION MODELS STAY SAFE AND INFORMED DURING WINTER WEATHER Winter weather has many challenges, and being informed is the safest method for operators to be prepared during this time of year. This article SECTION VII AND SERVICE LETTER CIL-30-01, “ICE highlights some important resources produced AND RAIN PROTECTION – APPROVED DEICING by Textron Aviation for winter conditions. PROGRAM UPDATES”

AFM LIMITATIONS Section VII of the AFM provides the best model- specific information regarding: The Airplane Flight Manual (AFM) Limitations are the authoritative source of information • Preflight Inspection considered necessary for safely operating the • Proper Procedures for Ground Deicing and Anti- airplane. Some of the key areas to consider are: Icing Fluid Applications • Takeoff and Landing Performance Data • Minimum Fuel Temperature and Fuel Additives • The companion document for Section VII is • Engine Operating Limits (minimum oil temperature CIL-30-01. It provides links to Approved Anti-Ice for start and various power settings) and Deice Fluids and Holdover Time Tables on • Battery Limitations the FAA website. • Takeoff and Landing Operating Limits • En route Limitations (for altitude limitations ADDITIONAL INFORMATION based on cabin cold soak) • Ice and Rain Protection Limitations Addition information useful for cold weather • Control Lock Limitations operations can be found in: • Hydraulic System Limitations (mostly for APU systems) • Maintenance Manual Chapters: • Chapter 7, “Lifting and Shoring – General” SECTION III OPERATING INFORMATION • Chapter 10, “Parking and Mooring Maintenance Practices” Companion information for the Limitations • Chapter 12, “Deice/Anti-Ice – Servicing” section is found in the AFM after the Normal • Cessna YouTube video: “Preparing Parked Procedures. Operating Information is not related Aircraft for Snow and Damage Prevention” to certification limits but is equally important for safe and proper operation of the airplane. Questions, please contact: Textron Aviation • Cold Weather and Contaminated Runway Pilot Services Operations +1-316-517-7717 • Extreme Cold Weather Operations • Flight Into Icing • Anti-Ice and Deice Systems

4 CUSTOMER SPOTLIGHT

EXPERIENCED OWNER OFFERS ADVICE FOR INTERNET INSTALLATIONS

WHY CLAYTON HOMES CHOSE A stores throughout 48 states. The aircraft are COMPANY-OWNED FACILITY fundamental to the success of Clayton Homes, which leaves little tolerance for downtime — Clayton Homes of Maryville, Tennessee, has for both the aircraft and its passengers. been opening the door to home ownership since 1956. The company builds, sells, finances Clayton Homes recently installed a high-speed and insures manufactured and modular homes Internet system on its CJ4 to enhance from coast to coast. For decades, Clayton productivity in flight. Homes has relied on business aircraft, and the support of Textron Aviation’s company-owned “When we bought the Citation X in 2013, it had service centers, to do it all. the Internet onboard,” said McGruther. “The executives and employees used it and loved it. “We support 35 manufacturing facilities and They couldn’t believe how much time it freed 350 retail sales centers around the country,” up for them once they landed.” said John McGruther, chief pilot for Clayton Homes. McGruther manages the company’s “Before, when we flew out to the west coast, fleet of Cessna® aircraft, which includes a when they landed they would have 45 minutes Citation X®, CJ4® and two CJ3® jets. of catching up on emails before they could start working. Now they get most of that done Based at McGhee Tyson Airport in Knoxville, before we land. When we’re headed home, they Tennessee, the aircraft transport executives can walk off the airplane knowing their inbox is and employees to and from the company’s empty. Since they are caught up on work, they various manufacturing facilities and retail can go home to their families.”

5 The Internet system will see a lot of use some hoops to jump through during the pre- according to McGruther. buy inspection. That’s the problem with using outside, non-factory engineering.” “On the Citation X, we also use the Internet system for NEXRAD radar and weather reports,” Donley scheduled several major inspections he said. “The CJ’s Rockwell Collins™ Pro Line and service bulletins to be performed at the 21™ avionics already allows us to pull up those same time as the Internet installation to things, so it will be used mostly by our minimize the aircraft’s downtime. He said he passengers for texting and email.” prefers that Textron Aviation’s Citation experts oversee and perform these critical inspections. WHEN TO CALL THE FACTORY EXPERTS “They are the experts on these aircraft,” said Clayton Homes operates its own in-house flight Donley. “They have very good customer department with on-staff technicians handling service. They stand behind the work they do.” basic maintenance and installations. For everything else, McGruther and Todd Donley, Clayton Homes utilizes several other Textron director of maintenance, trust Textron Aviation Service Centers while traveling across Aviation’s Service Centers. When the time came the country including facilities in Mesa, Arizona, to install the high-speed Internet system, they San Antonio, Texas and Sacramento, California. took the CJ4 to the facility in Greensboro, North Carolina. “We also use the mobile service units quite a bit,” said McGruther. “They are a big help. We “There’s a comfort level that the work will be were in Las Vegas for a week. We had an issue done properly,” said Donley. “With the Internet with our environmental system. We called, and system, one of the big issues is installing the the MSU (Mobile Service Unit) came out and antenna. It needs to go where the manufacturer fixed it while the airplane would have been puts it, or it could cause an issue down the road parked anyway. It worked out beautifully.” when we try to sell the airplane, especially if it’s going to be exported. We ran into a similar issue “We like working with Textron Aviation. We when we sold our CJ2®. Someone other than have good relationships and good rapport the factory installed an antenna, so we had with everybody.”

SUPPORTING CLAYTON HOMES’ AIRCRAFT ANYTIME, ANYWHERE

6 AVOID UNWANTED THROTTLE-INDUCED DIVES TO CABIN ALTITUDE PRESSURE

ATA 21-30 MODELS 510, M2® During ground operations, if one or both of the throttles are moved above and then below 85% Citation Product Support has received reports of Citation Mustang® and M2 operators N1, wait for two minutes before moving the experiencing rapid cabin altitude dives during throttle(s) forward. This will allow the ground operations and takeoffs. When pressurization controller to reset prior to the troubleshooting was performed on the affected throttle(s) being advanced above 85% N1 again. aircraft, all pressurization components were found to be operating normally. Note: If this procedure is not followed, the cabin altitude pressure may dive at an uncomfortable Investigation into the cause of the rate prior to takeoff, or during ground pressurization issues revealed that the throttles operation checks. are being moved above, below, and then above 85% N1 (fan speed) in less than two minutes. Questions, please contact: When the throttles are advanced and retarded in this manner, the pressurization controller and Team Mustang/M2 outflow valves do not have sufficient time to +1-316-517-5490 (Direct) react to the changes in cabin pressure. 1-877-832-6510 [email protected]

2015 CUSTOMER CONFERENCE APRIL 27 - 29 WICHITA, KANSAS

CONNECT WITH KEY EXPERTS. NETWORK AND BUILD RELATIONSHIPS WITH FELLOW OWNERS. ATTEND TECHNICAL SESSIONS. PARTICIPATE IN SPECIAL INTEREST SEMINARS. TAKE A TOUR OF THE FACTORIES.

Space is limited in each session! Please, register before April 23, 2015. www.CustomerConf.com

7 IPAD CPCALC-TOLD VERSION 2 RELEASED

Installing CPCalc on iOS7

t a p / c l i c k t h i s v i d e o t o p l a y

ATA 99-00 MODELS 525B, 680, 750

IPad CPCalc-TOLD version 2 is now available on For assistance with login credentials or the App Store. This revision includes the subscription set-up questions, please contact: Citation® CJ3+, Sovereign®+ and X+ airplanes. Note: Those who already have CPCalc version Technical Publications/Customer Care 1.x will need to delete it, then follow the steps +1-316-517-5800 shown in the video. [email protected]

From all of us in the CESNAV group, we thank For functional/technical questions regarding everyone for their patience as the latest CPCalc, EOM, or CLCalc, please contact: versionwas developed and completed into a working application for iPad devices. We hope Pilot Services the new version will be a useful tool for your +1-316-517-7717 daily operations. [email protected]

8 PRODUCT UPGRADES

GARMIN G1000

GARMIN™ G1000™ – MODEL 525

The G1000 puts a wealth of flight-critical data at • $15,000 Open Account Credit your crew’s fingertips for dramatically increased • No Charge Black Panel situational awareness. The upgrade features • Bad Boy Buggy Rocil IS 4x4 Crew clear, large-format, high-resolution displays, • E-Z-Go® Express L6 and programs including WAAS/LPV, NAV/Comm, • (4) USB Chargers, SmartStem™ install with XM Weather/Audio, Garmin Autopilot, and spare nose tire, and (2) main tires as loose FliteCharts™. It also provides the path for ADS-B equipment In and Out via simple software upgrades. • LoPresti Boom Beam Exterior Lights

Sign up for your G1000 system prior to May 31, NTERIOR MODIFICATIONS – FRESHEN YOUR LOOK 2015, secure your installation slot before November 30, 2015, and enjoy the following Trust your Textron Aviation Service Center to program incentives: handle your cabin makeover, and you’ll have the same designs, coverings, lighting and • Upgrade to the Midcontinent Electronic entertainment options being used in aircraft Standby Attitude Module (SAM) at N/C coming right off the production line. With the • Receive the Garmin Synthetic Vision (SVS) assistance and expertise of our interior upgrade for $15,000 (regularly $25,500) designers, you can choose from the industry’s • Save $10,000 off your Document 10 widest selection of interior options to precisely inspection if done concurrently with the match your personal style or corporate colors, G1000 installation and restore your aircraft to new glory. Chairs • Trade-in credits for your old avionics are and seats can be brought to like-new by available during this limited time offering changing fabrics, cushions or adding colors. Or, start over with new, ergonomic, next-generation Pick one of the following to round out your package and enhance your savings:

9 UPGRADE YOUR INTERIOR

seats for a more comfortable, refreshing ride. diligently working behind the scenes to provide Your Textron Aviation Service Center’s solutions. Avoid future delays by scheduling extensive palette of fine leather adds elegance your upgrade at the Textron Aviation Service to your aircraft that lasts for years. Center closest to you now. By scheduling and installing now, you can combine with other The same goes for cabinets – the woodwork in required maintenance and avoid scheduling your aircraft can be buffed and polished to issues that many in the industry will experience remove scratches, stripped and refinished, or by delaying. Equipping now allows you replaced with beautiful woods that simply were to satisfy the approaching mandated not available when you purchased your aircraft. requirements while enjoying the benefits of the new technology today. Better airspace access ADS-B SOLUTIONS FOR YOUR JET and management, with increased safety, while reducing aircraft downtime is all possible. For years, you have heard about the new ADS-B mandates and what to expect from this new To upgrade today, contact your local Textron requirement. Textron Aviation has been Aviation Service Center, or, call 1-844-44-TXTAV.

10 AIRCRAFT NOISE LEVEL COMPLIANCE WITH FAA & ICAO REGULATIONS

ATA 99-00 HAWKER SERIES

At many airports, quieter airplanes help reduce To determine Stage 4/ Chapter 4 compliance, the impact of noise for the benefit of the an airplane’s certified take-off, sideline and traveling public, airlines, airports and their approach noise levels are each subtracted from neighboring communities. For this reason, the maximum noise levels. The differences Hawker operators need to be aware of noise obtained are the noise limit margins, to be limits that may be enforced by certain used as follows: airport authorities. (a) When the three margins are added together, Both the Federal Aviation Administration and the total must be 10 EPNdB or greater. the International Civil Aviation Organization (b) When any two of the margins are added have restrictions governing the amount of together, the sum must be 2 EPNdB or aircraft noise allowed for certification applied greater. to aircraft manufacturers.

• The FAA noise standards can be found in EXAMPLE COMPUTATION FOR HAWKER 800XP, CFR Part 36, Stage 3 & Stage 4 850XP AND 750 SERIES • The ICAO noise standards can be found in Annex 16, Volume 1, Chapter 3 & Chapter 4 Take-off Margin 89.0 - 79.3 = 9.7

The following information provided describes Sideline Margin 94.0 - 87.1 = 6.9 the maximum noise levels for the Stage 4/ Chapter 4 limits: Approach Margin 98.0 - 93.3 = 4.7

• The maximum permitted noise levels are Cumulative Margin 21.3 EPNdb defined in Stage 3/Chapter 3 and may not be exceeded at any of the measurement points, (take-off, sideline and approach). Note: The certified noise levels for Hawker • The sum of the differences at all 125/800XP series airplanes are found in the measurement points, between the certified applicable Airplane Flight Manual, Performance noise levels and the maximum permitted or Noise Certification sections. noise levels specified in Stage 3/Chapter 3, may not be less than 10 Effective Perceived Questions, please contact: Noise Level in Decibels (EPNdB). • The sum of the differences at any two Hawker Technical Support measurement points between the certified [email protected] noise levels and the corresponding 1-800-429-5372 or +1-316-676-3140 maximum permitted noise levels and the corresponding maximum permitted noise levels specified in Stage 3/Chapter 3 may not be less than 2 EPNdB.

11 AIRCRAFT FIELD MAINTENANCE VITAL TO OWNERSHIP EXPERIENCE

24/7 SUPPORT RELIES ON MASSIVE INTEGRATED NETWORK

With more than a quarter million Beechcraft, send technicians to the airplane’s location to Cessna and in operation patch things up so you could fly it back to a around the world, it takes a comprehensive, service center where all the tools and integrated, international network of company- equipment were located. Today, they actually owned service centers, on-call field service have mini service centers on wheels that they teams, network partners, and an extensive can deploy out to wherever you are.” parts inventory and distribution system to keep customers in the air. Textron Aviation’s robust service program includes an Air Response Team (ART)® that flies The concept of aircraft care and maintenance parts and technicians where needed, Go that goes wherever the customer is, Teams® mobilized from 21 company-owned or whenever it is needed, is about seven years operated service centers that travel to AOG old. It has become a vital part of supporting customers, and over 40 ground-based, operators everywhere. fullyequipped Mobile Service Units.

“The MSU (Mobile Service Unit) is a recent MOBILE SERVICE UNITS revelation to aircraft maintenance,” said Stuart Fred, a Houston-based real estate developer Fred describes the Mobile Service Units and longtime Cessna Citation pilot who owns perfectly. They are akin to mini service centers and operates a CJ2+®. capable of providing virtually every scheduled and unscheduled service available in-house — “Previously, you had to have work from troubleshooting and repair to engine accomplished through the service centers. overhauls, from RVSM checks to tire and brake If you were AOG, Cessna or Beechcraft would service, and up to Phase 4 inspections.

12 “Or, we might have an MSU on site, but they need a part that isn’t readily available that they need right away. In that case, we may use ART to get the part to them,” said Greg Graber, director of global field service engineers.

Based in Wichita, the Air Response Team also operates outside of North America.

a r o u n d t h e g l o b e , “We’ve flown to Iceland, Canada, Central t e x t r o n a v i a t i o n s u p p o r t s : America and Mexico to help customers. • 1 7 , 0 0 0 j e t s a n d t u r b o p r o p s Typically, it’s a two-hour window from when • 2 5 0 , 0 0 0 + s i n g l e - e n g i n e a i r c r a f t we are notified to when we depart, a little The MSU trucks are fully stocked with all of the longer for international flights. We use that necessary parts and tooling. time to assess and troubleshoot the AOG aircraft, organize the technicians and parts, Operating around the clock, the MSUs are in and prepare for the flight. We want to have 22 locations in the United States and Canada. everything we need when we arrive,” said Chris They are FAA-certified and regulated by the Webber, manager of product teams for the Department of Transportation. Mustang, M2, Premier® and Beechjet®. Webber also manages the pilot services team and “We have many locations covered, so coordinates the ART aircraft. maintenance support is always close,” said Jennifer Whitfield, general manager of the TEXTRON AVIATION’S FIELD SERVICE PROGRAMS Textron Aviation service center in Wichita. • Go Teams Mobilized from 21 Textron Aviation Service Centers The technicians provide troubleshooting, • Over 40 Mobile Service Units in specially repairs, installations and maintenance as outfitted trucks needed. About half of the specialty trucks are • More than 75 field service engineers providing equipped with a large crane to provide engine on-site technical assistance change capabilities on jets as large as a • Air Response Team (ART) - Textron Aviation Citation X+. support aircraft used to rush technicians and parts to restore stranded aircraft to service “When I have an issue or need maintenance, the MSU can come right to my hangar. I don’t have to fly to the nearest service center, which The airborne service program started out is in San Antonio. I don’t even have to leave my exclusively for Citation operators, but has office,” said Fred. expanded to include Beechcraft turboprops and jets and Hawker jets. Its mission is flexible AIR RESPONSE TEAM (ART) enough to adapt to customers’ needs.

In the rare instance a call comes in that a “In addition to transporting parts and customer is stranded and out of range of an technicians, we often assist customers by MSU, Textron Aviation’s Air Response Team providing continued lift to their destination,” said dispatches an aircraft to rush technicians and Steve Bornhorst, field service regional manager. parts to the aircraft.

13 SERVICE CENTER GO TEAMS specialists dispersed around the world, dedicated to providing whatever technical and Based in regions around the world, Textron operational assistance is needed. Aviation’s 21 company-owned or operated service centers operate on-call Go Teams that “Our job is to ensure the success of our are prepared and ready to travel to an AOG customers by providing technical and customer anytime, anywhere. operational advice for their day-to-day operations,” said Bornhorst. “We don’t have MSUs in the Caribbean,” Whitfield said. “But, if a customer is AOG in PARTS SUPPORT Jamaica, we can send technicians from a number of our service centers in that area with Getting the right parts to the right place on tools and parts to work on the aircraft and time is critical to keeping customers flying. return it to service.” A grounded operator can’t wait for days for a part to arrive. Textron Aviation operates four Go Teams aren’t only for AOG situations. They inventory distribution warehouses strategically are capable of providing a full range of located in the United States, Brazil, Germany scheduled turboprop and jet services, too, and Singapore. including avionics installations, routine maintenance, and phase inspections. “We have a huge parts inventory warehouse in Wichita, Kansas,” said Marcelo Casenove, FIELD SERVICE ENGINEERS director of global sales administration.

Customers receive the support of FSEs, “It houses just about every part for a Cessna whether operators/owners are AOG, need 152 up to a Citation X+. Our other facilities troubleshooting for a repair, or have questions stock high-moving parts for their region.” about scheduled maintenance. FSEs are

t e x t r o n a v i a t i o n ’ s a i r r e s p o n s e t e a m f l i e s a b o u t 9 0 m i s s i o n s a y e a r , h e l p i n g c u s t o m e r s a r o u n d t h e w o r l d .

14 Casenove oversees the monumental task of operators located, what are they doing, how is providing parts for more than a quarter million the fleet aging. We look at service centers and aircraft in operation. His group can fly parts to maintenance records. We analyze habits and AOG aircraft, sometimes within hours, using patterns and things like the predictability of the Air Response Team or an airline’s counter- phase inspections and modifications.” to-counter service. “For example, if most of a particular fleet is “Right now, 92 percent of part orders go out getting close to 20,000 landing gear cycles, we the same day,” said Casenove. know they are due for an overhaul. If we see we can only supply five out of 55, we’ll begin to procure parts and plan for the needed man 92 PERCENT OF PARTS hours, so people don’t have to wait when the GO OUT THE SAME DAY time comes.” Caring for customers’ aircraft is a dynamic THEY ARE REQUESTED. process. Textron Aviation continually manages the ratio of MSU trucks, technicians, field “That’s great, but we would like to be at 96 service engineers and parts distribution percent. That’s our goal once the Beechcraft centers with the number of aircraft in various integration is complete.” regions around the world.

Casenove’s mission is not just to react to part “As we’re implementing these new field service requests, but to also predict months and years processes and programs, we have continued to in advance what will be needed. build new aircraft, so there are many more aircraft flying now than when we started,” “We are only as good as the parts we have on said Whitfield. our shelves,” said Casenove. “It’s always a balance, and we’re always trying “We analyze and monitor the aircraft fleets to adjust it to ensure we get customers back in around the world. We look at key performance the air as quickly as possible.” indicators, especially by region — where are

15 MATCHING CYCLE DATA INTERFERES UPCOMING EVENTS WITH COVERAGE AREA CHANGES

ATA 34-00 MODELS M2, CJ3+, 680+, 750+ TEXTRON AVIATION PARIS SERVICE CENTER GRAND OPENING Operators with Garmin G3000™ or G5000™ Systems can experience problems when April 9 Paris, France changing ChartView or NavData database coverage areas if the latest update has a cycle date that matches the cycle date already loaded TEXTRON AVIATION on the Garmin Touchscreen Controller (GTC). CUSTOMER CONFERENCE - REGISTER HERE The ChartView database cannot be updated if the database cycle is the same. However, there April 27 - 29 Wichita, Kansas is a work-around for the NavData database:

For example, if an America’s NavData database NBAA MAINTENANCE Cycle 2345 is loaded and you want to change it MANAGEMENT CONFERENCE over to the Worldwide NavData database Cycle 2345, the system will not update. On the May 5 - 7 Portland, Oregon NavData database, you can roll the standby database back to an older cycle and then load it to the active. Then, the preferred NavData database can be installed to the active. TEXTRON AVIATION EUROPEAN CUSTOMER CONFERENCE Unfortunately, the same procedure cannot be used for the ChartView database. The GTC will May 14 - 15 Valencia, Spain need to be replaced or the customer must wait until the next database cycle is released.

Questions, please contact:

Team M2 +1-316-517-5490 (Direct) 877-832-6510 [email protected]

Team CJ +1-316-517-7785 (Direct) 855-832-9831 [email protected]

Team Sovereign +1-316-517-1695 (Direct) 877-683-7344 [email protected]

Team X c u s t o m e r c o n f e r e n c e 2 0 1 2 +1-316-517-5650 (Direct) 888-622-4789 [email protected]

16 RECENTLY RELEASED VIDEOS VISIT THE CUSTOMER SUPPORT WEBSITE, OR, OUR YOUTUBE CHANNELS FOR MORE VIDEOS

Model 680 and 750 Nose Gear Torque Link Connection

t a p / c l i c k t h i s v i d e o t o p l a y

The necessity of disconnecting the NLG torque link, the possible consequences if it is not disconnected, and an easy method to determine the serviceability of the nose steering unit

Model 680 Main Cabin Door Diagnostics

t a p / c l i c k t h i s v i d e o t o p l a y How to use CDMS to troubleshoot an amber “CABIN DOOR OPEN” CAS message

17 Premier Cabin Door Operation

t a p / c l i c k t h i s v i d e o t o p l a y How to properly operate the cabin door for the Premier 390

Application of the Aileron and Rudder Gust Locks on the Hawker 125-Series Aircraft

t a p / c l i c k t h i s v i d e o t o p l a y How to apply the aileron and rudder gust lock on all Model 125-series Hawker jets

18 Accessing CDMS on Your Citation Mustang

t a p / c l i c k t h i s v i d e o t o p l a y How to access CDMS for troubleshooting

Location and Types of Standby Power Supplies for the Excel® Fleet

t a p / c l i c k t h i s v i d e o t o p l a y Informs customers of the location and types of the standby power supplies based on aircraft serial numbers

19 PRESSURIZATION ERROR FOR SOVEREIGN CABIN LEAK TEST

ATA 21-00 MODELS 680 When performing the cabin leak rate test, operators should slowly increase the cabin An error exists in the Revision 21 version of the differential pressure to 9.3 psi (64.12 kPa), and Model 680 Maintenance Manual, Chapter 21, then begin the leak rate test with the steps that Pressurization System – Adjustment/Test, follow in the maintenance manual. Cabin Leak Test. The instructions state that the cabin differential pressure should be slowly Note: It is unlikely the cabin will pressurize to increased to a pressure that is too high. 12.9 psi (88.94 kPa) because the cabin differential relief valve will open and prevent the The errant instructions are: pressure from exceeding 9.5 to 9.7 psi (65.5 to 66.88 kPa). “Slowly increase the cabin differential pressure to 12.9 psi (88.94 kPa)” in Step A change request has been submitted to 3.A.(15). technical publications to revise the manual by deleting Steps 3.A.(15) and 3.A.(15)(a) and “Hold this pressure for no less than two revising Step 3.A.(16) to state: minutes” in Step 3.A.(15)(a). “Slowly increase the cabin differential pressure The instructions set out above are an error and to 9.3 psi (64.12 kPa).” should not be followed. The proper instructions are below. Questions, please contact:

CAUTION: Do not pressurize the airplane to 12.9 Team Sovereign psi (88.94 kPa) as this is the proof pressure +1-316-517-1695 (Direct) requiring a safety net over the fuselage. 877-683-7344 [email protected]

20 SERVICE DOCUMENTS AVAILABLE NOW: NUMBER: CIL-32-03 TYPE: RECOMMENDED NEW SERVICE TITLE: NLG UPLOCK ROLLER BRACKET INSPECTION

DIRECTORY APP EFFECTIVITY: 500-0001 THRU -0689, 525-0001 THRU -0701, 525A-0001 THRU -0524

Description: The Nose Landing Gear (NLG) uplock roller bracket may not be installed correctly. This recommended service letter provides instructions to inspect the NLG uplock roller bracket and correct it if necessary. This letter should be accomplished at a scheduled maintenance period or inspection.

NUMBER: SL525C-56-01 TYPE: RECOMMENDED

TITLE: WINDSHIELD RETAINER SCREWS TORQUE INSPECTION

EFFECTIVITY: 525C-0001 THRU -0155, -0157 THRU -0160 THAT HAVE NOT PERFORMED THE DOCUMENT 8 INSPECTION OF THE WINDSHIELD RETAINER SCREWS

Description: The windshield retainer screws may not be torqued properly. This recommended service letter provides instructions to inspect the torque of the windshield retainer screws and re-torque them if necessary. This letter should be accomplished at a scheduled maintenance period or inspection.

NUMBER: SL525C-25-04 TYPE: RECOMMENDED

TITLE: VENUE SYSTEM SOFTWARE IMPROVEMENT The Textron Aviation Service Directory - available for iPhone, iPad and Android - EFFECTIVITY: 525C-0001 THRU -0145, -0147 THRU -0149 connects you to our global network of Customer Support resources. Find service facilities and Description: The Venue System software logic support and sales representatives nearest to allows the drain heaters to be energized when you. You’ll also have quick access to our Product the pitot/static heat is ON. This recommended Support team and other Textron Aviation service letter provides instructions to load new Service points of contact. software to make sure the drain heaters are OFF when the pitot/static heat is ON. This letter should be accomplished at a scheduled maintenance period 21 or inspection. NUMBER: CIL-34-05 provides instructions to do a visual inspection TYPE: MANDATORY of the aft canted bulkhead. Airplanes with more than 7,000 flight hours must accomplish this letter TITLE: TRANSMITTAL OF GARMIN SERVICE ALERT within 100 flight hours from the date of receipt and 1478, LP AND LPV APPROACHES then every 50 flight hours afterwards.

EFFECTIVITY: 525-0685, -0800 AND ON, 525B-0057, -0451 NUMBER: SB560-34-161 AND ON, -680-0501 AND ON, -750-0501 AND ON TYPE: OPTIONAL

Description: The Required Navigation performance TITLE: ROCKWELL COLLINS ALERT AND COLLISION (RNP) data included in only some LP and LPV AVOIDANCE SYSTEM (TCAS) II VERSION 7.1 SOFTWARE approach data causes the scale factor of the Course UPDATE EFFECTIVITY: 560-0751 THRU-0815 Deviation Indicator (CDI) to be incorrect. This mandatory service letter transmits Garmin Service Description: The new TTR-4000 with TCAS II version Alert 1478, LP and LPV approaches. This letter must 7.1 software update is available. This optional be accomplished prior to the next flight. service letter provides parts and instructions to update the TCAS software. This bulletin can be NUMBER: SL560XL-27-34 accomplished at the discretion of the owner. TYPE: MANDATORY NUMBER: SL525-57-04 TITLE: RIGHT OUTBOARD AILERON WING UP CABLE TYPE: RECOMMENDED ASSEMBLY INSPECTION TITLE: MAIN LANDING GEAR WHEEL WELL WIRE EFFECTIVITY: 560XL-5002 THRU -6162, -6164 THRU -6177 ANCHOR INSPECTION/INSTALLATION

Description: The 6660002-14 Right Outboard EFFECTIVITY: 525-0800 THRU -0841, -0843, -0844, Aileron Wing Up Cable Assembly may be installed -0846, -0847 without the correct double shank swaged terminal end. This mandatory service letter provides Description: The wire anchors may not be installed instructions to inspect the cable assembly for in the main landing gear wheel well section. This the proper terminal end. This letter must be recommended service letter provides instructions accomplished at the next maintenance event where to inspect and install the anchors if they are the right aileron cable tension is released or the missing. This bulletin should be accomplished at a next Phase 5 Inspection/ Document 5 Inspection, scheduled maintenance period or inspection. whichever occurs first. NUMBER: CIL-32-03 NUMBER: SL680-53-05 TYPE: RECOMMENDED TYPE: MANDATORY TITLE: NLG UPLOCK ROLLER BRACKET INSPECTION TITLE: AFT CANTED BULKHEAD INSPECTION EFFECTIVITY: 525-0001 THRU -0701 EFFECTIVITY: 680-0001, -0051, -0057, -0066, -0140, -0144, -0149, -0160, -0164, -0169, -0180, -0196, Description: The Nose Landing Gear (NLG) uplock -0220, -0230, -0235, -0242, -0245 roller racket may not be installed correctly. This recommended service letter provides instructions Description: Airplanes with more than 7,000 flight to inspect eh NLG uplock roller bracket and correct hours need to do a visual inspection of the aft it if necessary. This letter should be accomplished canted bulkhead. This mandatory service letter at a scheduled maintenance period or inspection.

22 NUMBER: SB680-33-05-R1 NUMBER: SB560-71-09-R2 TYPE: DISCRETIONARY TYPE: RECOMMENDED

TITLE: EMERGENCY EGRESS LIGHTING TITLE: ENGINE FUEL MANIFOLD DRAIN LINE IMPROVEMENT INSTALLATION

EFFECTIVITY: 680-0001 THRU -0349 EFFECTIVITY: 560-0539 THRU -0815

Description: The reliability of the emergency Description: An additional drain line is required egress lighting can be improved be removing for post P&WC service bulletin PW535B fuel the peanut bulb and using the existing wing manifold upgrade engines. This optional inspection light. This discretionary service bulletin provides parts and instructions to bulletin provides parts and instructions to install an additional drain line. Revision 2 makes remove the peanut bulb and use the existing some changes to the serial effectivity in some wing inspection light. Revision 1 changes two sections, but does not affect airplanes that have steps, but does not affect airplanes that have previously complied with the bulletin. previously complied with the bulletin.

NO SERVICE DOCUMENTS WERE RELEASED IN DECEMBER OR JANUARY FOR , HAWKER 125-SERIES, BEECHJET, OR PREMIER MODELS.

23 t e x t r o n a v i a t i o n c i t a t i o n s e r v i c e c e n t e r w i c h i t a , k a n s a s

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