Alaska Airlines Ranks Highest in Traditional Network Carrier Satisfaction Rankings for Fifth Straight Year in J.D. Power and Associates Study

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Alaska Airlines Ranks Highest in Traditional Network Carrier Satisfaction Rankings For Fifth Straight Year In J.D. Power And Associates Study SEATTLE - Alaska Airlines ranked highest in airline customer satisfaction among traditional network carriers for the fifth consecutive year by J.D. Power and Associates in its 2012 North America Airline Satisfaction StudySM. The airline also ranked highest J.D. Power and Associates' annual segment rankings in 2008, 2009, 2010 and 2011. "We're humbled to receive high honors from our customers five consecutive years in a row," said Alaska Air Group President and CEO Brad Tilden. "This honor would not be possible without the hard work of our dedicated employees whose commitment to safety, customer service and cutting-edge innovation has made travel on Alaska Airlines among the best in the industry." Alaska Airlines ranked highest in four of the seven measures ranked by travelers, including check-in; reservation; flight crew; and boarding/deplaning/baggage. Alaska is the only U.S. carrier to offer a baggage service guarantee, which provides customers with a $20 discount coupon on a future Alaska Airlines flight or 2,000 Alaska Airlines Mileage Plan frequent flier miles if their luggage is not at the carousel within 20 minutes after their flight arrives at the gate. Learn more about the guarantee online at fcp://@Eagle.AlaskaAir.com,%236000705/Mailbox/blank//bit.ly/ncl8 http://bit.ly/ncl8k. J.D. Power and Associates' 2012 North America Airlines Satisfaction StudySM is based on responses from more than 13,500 passengers who flew on a major North America carrier between July 2011 and April 2012. The study measures overall customer satisfaction based on performance in seven measures (in order of importance): cost and fees; flight crew; in-flight services; aircraft; boarding/deplaning/baggage; check-in; and reservation. Traditional network carriers are defined as airlines that operate multi-cabin aircraft and use multiple airport hubs. Read the official J.D. Power release at [ fcp://@Eagle.AlaskaAir.com,%236000705/Mailbox/blank//www.jdpower.co ]www.jdpower.com. About Alaska Airlines Alaska Airlines and Horizon Air, subsidiaries of Alaska Air Group (NYSE: ALK), together serve more than 90 cities through an expansive network in Alaska, the Lower 48, Hawaii, Canada and Mexico. For reservations, visit www.alaskaair.com. For more news and information, visit the Alaska Airlines/Horizon Air Newsroom at www.alaskaair.com/newsroom. About J.D. Power and Associates Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on airlines, hotels and rental car reviews and ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies. .

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News Release
Contacts: SJC - Rosemary Barnes 408-392-1199 / [email protected] Alaska Airlines – Media Relations 206-304-0008 / [email protected] April 4, 2018 NEWS RELEASE New Daytime, Nonstop Service to New York’s JFK on Alaska Airlines from Silicon Valley’s Airport -- No. 1 Requested Domestic Market by Silicon Valley Travelers; Daily, Daytime Nonstop Flight Begins July 6, 2018 -- San José, Calif. – Alaska Airlines today announced plans to begin daily, nonstop service to New York’s John F. Kennedy Airport (JFK) from Mineta San José International Airport (SJC) beginning July 6, 2018. The new service is significant as it marks the first daytime nonstop flight from SJC to JFK, the No. 1 requested domestic market by Silicon Valley travelers. Tickets are on sale now at www.alaskaair.com. Silicon Valley business and leisure travelers will love the addition of a direct, daytime flight to New York,” said San José Mayor Sam Liccardo. “I thank CEO Brad Tilden and his team at Alaska Airlines for launching this new nonstop service to New York-JFK, and for continuing to invest in destinations that are a high priority for our travelers.” Alaska will operate the daily service using modern Airbus A320 aircraft as follows: City Pair Departs Arrives San José – New York/JFK 7:05 a.m. 3:43 p.m. New York/JFK – San José 4:45 p.m. 8:23 p.m. Times are local. Average flight time is 6 hours. “We continue to add exciting new destinations from San Jose, providing our valued guests more nonstop options to meet their business and leisure needs,” said John Kirby, Alaska’s vice president of capacity planning.
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