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Wheelchair Accessible Transport - Scrutiny Review

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Wheelchair Accessible Transport - Scrutiny Review Scrutiny at Eden Wheelchair Accessible Transport - Scrutiny Review Final Report November 2012 1. Background The review began in August 2012 with a scoping meeting to agree the purpose of the review and the Terms of Reference. The Members on the Review Group were: Councillors: Patricia Godwin Joan Raine (Chairman) Dawn Stobbart Malcolm Temple; and Harold Threlkeld The review was originally entitled „Disabled Transport‟ but the Group agreed that as they were going to be focussing on transport for wheelchair users only that the name of the review should be changed to “Wheelchair Accessible Transport”. The following were agreed as the Terms of Reference: 1. To investigate whether there are going to be enough providers of wheelchair accessible transport now and in the future. 2. To investigate what information sources are available for disabled users and how easily accessible the information is. The topic was submitted via the public consultation of the Scrutiny Work Programme 2012/13 and Members agreed to a review being undertaken at the Work Programme workshop in April 2012. Public transport, or lack of it, is a regular topic of discussion in communities in the district. This review is not just about buses, rail travel is investigated as is community transport. Taxis are also reviewed. Taxis are a vital link in the public transport structure as many people, particularly the elderly, disabled people and those living in remote areas rely on the door to door service that taxis offer. The issues the Group agreed to focus upon were: Accessibility Availability Information sources Accessibility of information The Group held witness sessions, a Focus Group session and asked questions of council officers via email. Desktop and web based research was also undertaken. The Review Group investigated types of transport readily available across the district but was unable to investigate or list more local village schemes. 2 2. Findings 2.1 Witness Sessions Session One The Group met with representatives of: Eden Access Forum Cumbria Volunteer Services North West Ambulance Volunteer Patient Transport Cumbria County Council, Community Transport and Compliance Officers Patient Transport The North West Ambulance Service had been contacted before the meeting asking if they had a disabled patient‟s transport policy. Apparently they do not have such a policy. The inquirer was told to contact the local office to see if there is a local policy. On doing this the inquirer was told that without an overarching policy there are no local policies. Those present were told that volunteer drivers are emailed with the list of patients for transport and are informed of any specialist needs or medical condition such as diabetes or heart complaint etc. There is also hospital patient transport and in Carlisle there is a nine-seater patient vehicle. After earlier observation it was shown that often it was only transporting two patients. This type of transport now has to take a minimum of six passengers but there is only one driver with the transport. For patients this often means very long waits in the hospital until everyone has completed their appointments and then long journey times dropping everyone off at the appropriate places. Not only that, but patients are left in the minibus whilst the driver assists the patient into their home. The policy of a minimum of six patients has reduced the number of people using the patient volunteer transport. A 4-year contract for the Alston Ambulance service is to be confirmed by the North West Ambulance Service at the end of September 2012. NOTE: The contract is currently still under consideration. Taxis Eden District Council (EDC) publishes a list of „Licensed Wheelchair Accessible Vehicles‟ on its‟ website and this was issued to those present at the meeting. The link to the web page is: http://www.eden.gov.uk/licensing/hackney-carriage-and-private-hire/?locale=en There are twelve registered vehicles run by eight operators. 3 Able Taxis based at Penrith Railway Station has a wheelchair accessible car for hire. Most taxis in the district are not set up for more complex needs other than a fold up wheelchair that can be stored in the boot of the vehicle. Those present were informed that the witness was trained to enable her to take disabled passengers, but she does not have to be. Fees for driver training are currently £90+VAT but it was considered the training was a little lacking. There should be training for escorts too. Sometimes there should really be an escort with the passenger as there was too much responsibility put on a driver. The county council representative stated that the training was being overhauled and new policies put in place. Lifting and handling is also a problem as training is not given. It was suggested that a possible recommendation could be that all taxis should have trained drivers before being given a license. Some witnesses foresaw problems with the suggestion in that many of the taxi drivers/firms in Eden district do not rely on driving as their primary source of income and there are other costs incurred that eat into any profits. Cloverleaf Taxis offers transport for users of motorised or fixed wheelchairs. The owner bought and converted a large vehicle around five years ago and apparently is kept very busy. The firm is based in Penrith. One problem experienced by taxi drivers is that transporting a wheelchair disabled passenger takes more time than a passenger without special requirements but the taxi has to charge the same fare. Under equality legislation to charge a different fare would be discriminatory, although the Group was told that this has happened on occasion. Overcharging has been reported to the Licensing Section at EDC. Public Transport Buses Perception of public transport is an issue in Eden district because it is a large area with a sparse population many of whom live in small villages that have no public transport. In Penrith there is a regular bus service that has disability adaptations. This came as a surprise to many at the session and they felt the service should be better advertised. Wheelchair accessible transport and public transport for disabled people has been a bugbear at the Eden Access Forum for some considerable time the Group was told. The Group was informed that Shropshire public transport is very accessible for disabled people. Buses between Shrewsbury and Ludlow were very good, efficient and plentiful. 4 NOTE: Research was undertaken after this session and the notes on Shropshire‟s policies are below. Railway Penrith station is on the West Coast Mainline and is the largest station in the district. The station is difficult for wheelchair users to negotiate for access to certain platforms. There are a lot of stairs to negotiate and currently wheelchair users have to cross the track to gain access to some platforms. Community Transport The county council has a wheelchair accessible minibus that is based at Eamont Bridge. The minibus is available for group hire (90p per mile). There is also Community Volunteer Transport (same fees as the minibus). There has been a shortage of drivers but the county is in the process of getting more volunteers. At a meeting of Eden Youth Work Partnership one of the district councillor‟s was informed that the list was so long to train volunteer drivers that the volunteers from the partnership could not get training. A Rural Wheels service is also available in Eden district that is wheelchair accessible. Witness Question Returning to the original problem which is the fact that some users and carers do not have the required information for them to get around without their own transport - what do those present think should be done? A: More advertising needs to be done. The Licensed Wheelchair Accessible Vehicles list needs to be advertised and issued to the following: Hotels Public Houses Taxi firms Cumbria County Council Railway stations Doctor‟s surgeries The county Compliance officer said she was attending a countywide Licensing meeting and she would enquire whether the other districts and the county council held similar lists. If they do she would collate them and look at countywide advertising. Another suggestion was to introduce a flyer prior to renewal of licenses. 5 Session Two The second witness session took place at Frenchfield with a wheelchair user and their carer. Problems with Transport Railway Wheelchair disabled passengers are expected to sit where the luggage is normally located or where the doors open and close on to the platform. The problem faced at Penrith railway station is that you have to cross the track for access. Patient Transport (Ambulance) An ambulance with a tail lift is required. The wheelchair is loaded facing the rear doors. This means the patient has their back to other passengers and the driver. The patient is also facing drivers travelling behind the ambulance and that, the witness felt, highlighted his disability. Taxi In Appleby and Kirkby Stephen there are no taxis available to take motorised wheelchairs. There are vehicles located in Penrith and Langwathby but because the witness resides some distance away from both locations both vehicles proved to be too expensive for regular use. Community Transport The witnesses knew that the Community Mini Bus was located in Eamont Bridge. There is also Volunteer Transport available. The vehicles are located close to Mansion House, Penrith. Cumbria County Council carries out assessments for carer/drivers before the transport can be used. The assessment for the witnesses has been carried out but the transport is not often available when they require it. General Following a remark about the motorised wheelchair being narrower than imagined, the Group was informed that the wheelchair the witness uses is quite old and is the property of the NHS.
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