Professional Service Center

PROFESSIONAL SERVICE CENTER PROGRAM BENEFITS HANDBOOK ACDelco Professional Service Center Program From GM training to outstanding marketing to ACDelco Rewards and more, the ACDelco Professional Service Center (PSC) Program can help your business become more efﬁ cient and proﬁ table. Receive discounts on everything from new cars to uniforms, and earn ACDelco Rewards along the way. Most importantly, Premium account holders can earn access to no-charge technical assistance and ACDelco growth incentives as well as no-charge training courses. INTRODUCTION | 1

PSC KEY BENEFITS Technical Resources Marketing Benefi ts ACDelco’s curriculum of hands-on, 24/7 We can help you enhance your shop’s web-based and virtual classroom courses. image with material and signage elements from ACDelco. Rewards Benefi ts For every ACDelco-reported purchase, Discount Benefi ts earn points that you can put back into your ACDelco PSC Program participants have business or spend on yourself. You can earn access to the best discounts and resources to up to 5 percent of all your ACDelco-reported stay ahead of the competition. From in-store purchases. The more you purchase, the more technology to modernize your shop to GM rewards you’re eligible for. vehicle supplier discounts and even exclusive fi nancing options. Assurance Benefi ts This program offers customers a nationwide 24-month/24,000-mile limited parts and labor warranty (whichever comes fi rst) for ACDelco parts installed by participants of the ACDelco PSC Program.

PREMIUM AND PROFESSIONAL ACCOUNTS With the ACDelco PSC Program, the more ACDelco parts you purchase, the greater support and services you receive. Ascending through two levels, you retain the support services from the previous level while gaining new beneﬁ ts. Both accounts are based on total dollars of monthly (not annual) reported purchases:

Professional ($1 – $1,999): Premium (>$2,000): $125 or $50 quarterly fee, $200 quarterly fee* based on training options* (based on monthly purchase level)

*Billing is quarterly based on level. 2 | INTRODUCTION

PSC PROGRAM REQUIREMENTS* All newly signed PSC Program participants will start at Professional and remain at that level until the next level evaluation.

Purchase Period For Re-level Re-level Date – SAD Direct Account Billing Date Sept., Oct., Nov. 2016 Jan. 3, 2017 Jan. 8, 2017 Dec. 2016, Jan. & Feb. 2017 April 3, 2017 April 8, 2017 March, April & May 2017 July 3, 2017 July 8, 2017 June, July & Aug. 2017 Oct. 2, 2017 Oct. 8, 2017 Sept., Oct. & Nov. 2017 Jan. 1, 2018 Jan. 8, 2018

• Be sponsored by an ACDelco Direct Account participant in your area • Make ACDelco your ﬁ rst choice for quality automotive products • Employ trained technicians in all areas of work and at least one ASE-certiﬁ ed technician • Prominently display current ACDelco signage • Purchase access to the ACDelco PSC Program for a quarterly fee

PRODUCT OFFERINGS HOW WE STACK UP Not just any part earns the right to carry ACDelco offers beneﬁ ts that are hard the ACDelco name. We offer a wide range to match: of precision-engineered GM Original Equipment and aftermarket products. • GM OE expertise We select them according to the quality, • 100 years of automotive aftermarket technology, service and price necessary experience for you to compete in the independent • acdelco.com Shop Locator aftermarket and offer choices to your • ACDelco Rewards customers. In fact, our product offering • Image Program is comparable to that of our peers, with • GM Service Information (GM Si) 90,000+ high-quality parts to service most and TIS2Web makes and models. We have you covered • Training for GM Original Equipment as well as most • CONNECTION e-Business Tools other makes and models. • Consumer Assurance • Roadside Assistance • Local Labor Reimbursement (Premium)

Visit acdelco.com or contact your local ACDelco representative for questions.

* ACDelco reserves the right, in its sole discretion, to change the terms of the ACDelco PSC Program, including but not limited to changes to the ACDelco PSC Program beneﬁ ts charge and minimum purchase levels for participation, upon 30 days’ written notice to ACDelco PSC Program participants. Some beneﬁ ts have additional charges for participation.

4 | INTRODUCTION

PROFESSIONAL PREMIUM PSC Tiered Level Beneﬁ ts ($1 - $1,999) (>$2,000) $50 – No Training $200 Quarterly Fee $125 – With Training

ASSURANCE BENEFITS Consumer Assurance Program uu

Labor Reimbursement uu

Roadside Assistance uu

MARKETING BENEFITS acdelco.com Shop Locator u

ACDelco 1Store/Merchandise uu

ACDelco Knowledge Is Power Seminar uu

NEW – ACDelco Protection & Pre-Paid Maintenance Plans u

NEW – ACDelco Uniform & Apparel (available through many outlets) uu

Customizable Landing Pages u

Link to Shop Website u

NEW – Image Elements 2 X 3 Metal Signs 50% Subsidy

$3,000/mo. NEW – Image Enhancement requirement

NEW – iProspect Local Search Assistance u

10 Foot Wave Discount (Digital Menu Boards & Waiting Room TV) u 100% Subsidy*

Internet Leads Tool – Online Digital & Mobile Search and Business Listing Management u

OnStar Leads u

MARKETPLACE BENEFITS American Impact Media (AIM) (On-Hold Messaging) Discount uu

ASE Blue Seal Program Discount uu

AutoVitals Software Discount uu

Babcox Subscriptions uu

BuyPower Card® (for PSC Accounts and Their Customers) uu

Dell™ Computer Discount uu

E-Inspect Software Discount uu

NEW – Enterprise® Rental Car Discount (including Alamo® & National® Car Rental) uu

Ergotron® Discount uu

GM Vehicle Supplier Discount uu

Hot Rod Processing Discount (Credit Card Processing) uu

MechanicNet Discounts (Customer Retention & MTexting) uu

Mitchell 1 Social CRM Discount uu

Repair Shop Websites Discount uu

Reynolds & Reynolds® Discount (Business Forms) uu INTRODUCTION | 5

PROFESSIONAL PREMIUM ($1 - $1,999) (>$2,000) $50 – No Training $200 Quarterly Fee $125 – With Training

REWARD BENEFITS ACDelco Rewards Program u = 1% u = 2-5%

Growth Incentive: 5% growth YOY same QTR earns an additional 1% uu

TECHNICAL RESOURCES ACDelco Auto and Equipment Tools Discount (Duroﬁ x, Inc.)

ACDelco Training Fee-Based Access No Charge

Instructor-Led Training (ILT) Fee-Based Access Unlimited Students

Service Seminars (SEM)/In-Shop Training Unlimited Access Unlimited Access

Web-Based Training (WBT) Fee-Based Access Unlimited Access

Automotive Training Institute (ATI) uu

Bosch Discount uu

CONNECTION e-Business Tools uu

Diagnostic Hotline Discount – Diagnostic Repair Assistance u No Charge**

NEW – Drew Technologies Discount uu

GM Automotive Service Educational Program (GM ASEP) uu

GM Dealer Equipment Discount uu

GM Service Information (GM Si) Discount uu

Helm Service Manuals Discount uu

Identiﬁ x/DirectHit Discount uu

NEW – Midtronics Battery Management Discount uu

Mitchell 1 Shop Management Discount uu

National Automotive Technicians Education Foundation (NATEF) uu

TRAINING PREMIUM PSC–$200/QUARTER PROFESSIONAL PSC–$125/QUARTER PROFESSIONAL PSC–$50/QUARTER Unlimited Access, Limited Access, Instructor-Led (ILT) Unlimited Students 3 seats/ILT No Access

Seminars/In-Shop Unlimited Access Unlimited Access Unlimited Access

Web-Based (WBT) Unlimited Access Unlimited Access No Access

*Billing is quarterly based on level. **ACDelco reserves the right, in its sole discretion, to change the terms of the ACDelco PSC Program, including but not limited to changes to the ACDelco PSC Program beneﬁ ts charge and minimum purchase levels for participation, upon 30 days’ written notice to ACDelco PSC Program participants. Some beneﬁ ts have additional charges for participation. 8,760 HOURS IN A YEAR. 11 TRAINING PATHS. 40 HOURS EACH. START TRAINING.

TECHNICAL RESOURCES

As an ACDelco PSC Program participant, you’ll have access to the most current information, award- winning training, insider offers and exclusive tools such as GM Service Information (GM Si). Program beneﬁ ts and details are subject to change. Premium participants are able to send an unlimited number of participants to Instructor- Led Training (ILT) courses as well as Web-Based Training (WBT), Seminars and In-Shop sessions. Professional participants can purchase discounted subscriptions for access to Web-Based and Instructor-Led courses at $75 per quarter. Seminars and In-Shop training sessions are still available at no charge.

8 | TECHNICAL RESOURCES

Training Methods Technical Training PREMIUM | PROFESSIONAL

To keep a cutting edge, you need cutting-edge training. That’s why ACDelco offers a blended learning approach to its curriculum through web-based courses as well as instructor-led sessions. With ACDelco’s extensive curriculum of hands-on and 24/7 on-demand, online, web-based and virtual classroom courses, you and your employees will have the knowledge you need to stay on top. From new technologies to next-generation service tools to parts, products and comprehensive diagnostics, you will have the training to effectively help diagnose and ﬁ x your customers’ vehicles right the ﬁ rst time. TECHNICAL RESOURCES | 9

• Web-Based Training (WBT) courses are typically less than an hour and are available 24/7. They are accessed through the ACDelco Learning Management System (LMS) at no additional charge to PSC Program participants. • Instructor-Led Training (ILT) courses are typically 4- to 8-hour courses presented by an ACDelco instructor. Training is presented utilizing vehicles and hands-on exercises. Registration for these courses can be accessed through the LMS. Each Instructor-Led course is available to ACDelco PSC Program participants at no additional charge or for a nominal fee based on your tier level. • Seminar courses are 1- to 3-hour fast-paced sessions presented by your local ACDelco representative. For the convenience of your employees, these sessions can be scheduled at a PSC or Direct Account location. • Virtual Classroom Training (VCT) courses are 1- to 2-hour courses presented by an ACDelco instructor. Training is presented live over the internet utilizing animations, graphics and videos related to the content. • In-Shop Training (IST) IST sessions are shorter, informal seminars lasting about an hour and are designed for an audience of typically less than ﬁ ve technicians. During In-Shop sessions, an ACDelco professional brings a live procedure or demonstration right into the service bay. The focus of IST sessions is the most current vehicle issues, making day-to-day sessions relevant as well as customizable.

TRAINING EXCELLENCE AWARDS The ACDelco Technician Training Program rewards technicians and shops for making the commitment to enhance their skills and expertise through ACDelco training. The program gives technicians the opportunity to increase their knowledge and skills in each of the core automotive ASE areas. These are represented on a training path, each of which includes about 40 hours of a combination of web-based and instructor-led training.

GETTING REWARDED! Upon 100 percent completion of training The training path courses represent the latest paths, both technicians and shop owners automotive technologies. Ten available receive: training paths offer technicians the ability to achieve “Specialist” status: • Medallion for each completed path • Plaque on which to display the medallions A0 – Alternative Propulsion – ﬁ rst medallion only! A1 – Engine Repair • Certiﬁ cate showing completed training paths A2 – Automatic Transmission/Transaxle • Letter of congratulations A4 – Suspension and Steering A5 – Brakes A6 – Electrical and Electronics A7 – Heating, Ventilation and Air Conditioning A8 – Engine Performance A9 – Light-Duty Diesel A10 – Body Electrical and Communications

To participate in this program, simply log in to acdelcotraining.com and access the training path courses through the Training Progress Status Report on the site’s home page. 10 | TECHNICAL RESOURCES

GM Service Information (GM Si) PREMIUM | PROFESSIONAL

Put GM’s No. 1 sources for auto repair in the palm of your hand. GM Si is a web-based subscription service that delivers our most accurate and current repair and diagnostic information. GM Si is the most comprehensive collection of vehicle diagnostic and service repair manuals for GM vehicles. Help speed up service repairs and control costs with access to GM Si. All Premium PSC Program participants receive GM Si at no charge if purchasing more than $3,000 a month. All others are eligible for a discounted price of $900 (regularly $1,200).

Get all the details on GM Si and/or subscribe now for instant access to the most accurate, up-to-date service information online at acdelco.com. GM Si discounts and promotions are not available to subscribers in Massachusetts.

ACDelco’s Techline Information System (TIS2Web) PREMIUM | PROFESSIONAL

TIS2Web is the internet-based subscription service for GM vehicle calibrations, Global Diagnostic System software and Tech2 diagnostic software updates. Whether you need a little or a lot, choose from our purchase options designed for every budget and speciﬁ c shop need.

Get all the details on TIS2Web and/or subscribe now for instant access to the most accurate, up-to-date service information online at acdelco.com.

For technical support, call 888.212.8959. TECHNICAL RESOURCES | 11

PREMIUM | PROFESSIONAL

CONNECTION is an online automotive parts catalog and ordering system. CONNECTION features parts for all makes and all models (based on your ACDelco parts supplier’s inventory) and allows you to check inventory and pricing and place an order. CONNECTION also integrates with many shop management systems, so ask your ACDelco representative for details.

With CONNECTION, you receive EXCLUSIVE access to the GM Illustrated, Battery, Pigtail and Chemical Specialty Catalogs. You also have the opportunity to participate in National and Part Seller ePromotions to include GM Service Information (MA excluded).

CONNECTION offers many more exclusive features. Contact your ACDelco Parts Direct Account for access.

GM Dealer Equipment PREMIUM | PROFESSIONAL

GM Dealer Equipment offers you the opportunity to purchase quality equipment and a wide variety of shop tools at a discounted rate equivalent to dealer pricing (excludes Tech2 and Candi Modules).

For more information, call 800.GMTOOLS (800.468.6657), prompt 3. 12 | TECHNICAL RESOURCES

AUTO & EQUIPMENT TOOLS

ACDelco Auto and Equipment Tools (Duroﬁ x, Inc.) PREMIUM | PROFESSIONAL

We concentrate on key products covering air tools, cordless tools (with industry-leading Electronic Torque Clutch design), heavy-duty corded tools and inspection cameras.

Our 1-year, hassle-free warranty has you covered to minimize downtime by providing you a replacement tool with our 5-business-day exchange process.

For more information, log in to acdelco-tools.com or call 877.693.8665.

14 | TECHNICAL RESOURCES

Technical Resources Beneﬁ ts Learning Management System (LMS) PREMIUM | PROFESSIONAL

The ACDelco LMS offers training to keep you on the cutting edge, with many courses offered at no cost. Each class arms you with the advanced knowledge you need and the added assurance your customers rely on. The ACDelco LMS is simple to use and offers technicians a convenient mechanism to view course schedules and:

• Enroll in live instructor-led or virtual classroom training courses • Request classes at remote training sites • Link to web-based training courses

The ACDelco LMS will generate email notiﬁ cations and reminders the week prior to training. It also includes training reporting capabilities that allow tracking and monitoring of training events and history.

Log in to the ACDelco LMS through the Training tab (Launch Training) of acdelco.com or acdelcotraining.com. If you are not a current user or need help with your ID and password, contact the Help Desk between 8 a.m. and 5 p.m. (EST) at 800.825.5886, prompt 1.

Service Seminars PREMIUM | PROFESSIONAL

ACDelco’s training seminars are designed to help keep technicians up to date on the rapidly changing technology built into today’s cars and trucks. Each seminar offers participants comprehensive service support while focusing on a speciﬁ c need.

Contact your ACDelco representative for more information. TECHNICAL RESOURCES | 15

GM Automotive Service Educational Program (GM ASEP) PREMIUM | PROFESSIONAL

Develop your service technicians with help from GM ASEP. While many other colleges provide a generic auto technician program, GM ASEP provides the in-depth training needed in today’s high-tech automotive world. The GM Technician Training Strategy is a three-tiered approach for allowing you to train technicians at every level. Students can earn an associate degree while working and learning on the job.

Get all the details at gmasep.org.

National Automotive Technicians Education Foundation (NATEF) PREMIUM | PROFESSIONAL

The mission of NATEF is to improve the quality of automotive technician training programs nationwide at secondary and postsecondary public and proprietary schools. NATEF evaluates school-based training programs against standards established jointly by the industry and educators that reﬂ ect the skills graduates must master to be successful in the industry.

GM and ACDelco are strong supporters of future automotive technicians via NATEF-accredited secondary and postsecondary schools. The ACDelco National Training Program was rolled out in 2014 and includes 19 technical and four business web-based training courses. Courses were chosen to enhance the Maintenance and Light Repair Task List that has been added to the required learning by NATEF.

Instructors need to register for access to training. Contact the Help Desk between 8 a.m. and 5 p.m. EST at 800.825.5886, prompt 1. Please have your organization’s six-digit number available. You can also submit your request or inquiry by email to ACDelco Training Help at [email protected]. 16 | TECHNICAL RESOURCES

Diagnostic Hotline PREMIUM | PROFESSIONAL

Your technician has live access to the latest factory information for diffi cult repairs and master technician specialists for every make and model, foreign and domestic. With easy sign-up and no monthly or yearly membership fees, you simply pay as you go. There is no charge for preliminary information. Premium PSC Program participants receive three calls per month at no charge. You are only charged when troubleshooting begins, at the discounted rate of $2.85 per minute for ACDelco PSC Program participants, with a 3-minute admin fee on the fi rst call of every new vehicle case. New PSC Program participants receive the fi rst 10 minutes free. Diagnostic Hotline now offers a fl at-rate price option. This option allows the customer unlimited calls for one case at $35 per case.

To call into the ACDelco Diagnostic and Repair Assistance Hotline, dial 800.825.5886, prompt 2, then prompt 1, or visit diagnostichotline.com.

Mitchell 1 – Software PREMIUM | PROFESSIONAL

Mitchell 1 provides information solutions to help your business. As an ACDelco PSC Program participant, you can receive discounted pricing. Since 1918, Mitchell 1 has provided information solutions that help make automotive professionals’ jobs easier. Mitchell Manuals have given way to a complete family of software-based solutions designed to help ﬁ x vehicles faster in the bays, optimize the shop workﬂ ow from estimate to invoice and attract/retain more loyal customers. Manager SE is the next generation of shop management software.

Manager SE gives you the power to manage all aspects of your shop, helping your shop project a professional image, increase vehicle count, increase revenue per repair order, improve communications within the shop and boost proﬁ tability. ProDemand optimized with SureTrack delivers complete OEM repair information and exclusive experience-based knowledge in a single lookup, so you can spend less time searching for information and more time repairing vehicles.

For more information, call 888.724.6742 or visit mitchell1.com.

GM Service Manuals Discount PREMIUM | PROFESSIONAL

Participants receive authentic, printed GM Service Manuals directly from Helm Inc. at up to 30 percent off list price.

To take advantage of this beneﬁ t, call 800.551.4123 and have your six-digit ACDelco account number and credit card ready. TECHNICAL RESOURCES | 17

Identiﬁ x/Direct-Hit PREMIUM | PROFESSIONAL

Direct-Hit by Identiﬁ x is an online repair information service currently used by almost 60,000 shops across the U.S. and Canada. The service offers month-to-month subscriptions, with no contracts. Direct-Hit is a 100 percent online service, therefore there is no software to install, and it will not impact the performance of your shop computer in any way. The system allows you to set up ﬁ ve (5) unique users per shop, and the system can be accessed via PC, laptop, tablet or directly on any number of scan tools.

Direct-Hit’s Hotline Archives, shortcut tests and confi rmed fi xes dramatically reduce diagnostic time. Technicians can also access genuine OEM service and repair information right from their diagnostics, so they can fi nish the job fast. Direct-Hit makes it easy to access the information necessary to service customers’ vehicles with speed, accuracy and confi dence.

PSC Program participants receive this service at a reduced price of $154 per month, as well as two free hotline calls per month. For Identiﬁ x Repair Hotline, call 800.288.6210 or visit identiﬁ x.com/repair-hotline. For Direct-Hit Sales, call 800.745.9649, prompt 3, to speak with a dedicated Sales Representative. To call the ACDelco Diagnostic & Repair Assistance Hotline, dial 800.825.5886, prompt 2, then prompt 2.

Bosch Tools PREMIUM | PROFESSIONAL

Program participants can access huge savings through this Bosch discount program. The Bosch family of brands includes Bosch, Robinair, OTC and TIF. This quality suite of tools covers all major automotive tool categories including A/C, diagnostics, electronics, shop equipment, heavy-duty tools, wheel service and specialty tools.

For more information, please contact Theresa Wasiloff at 586.582.5893 or [email protected]. To place an order, contact our customer service team at 800.533.6127, prompt 1, or [email protected]. Reference account number G56257 and provide your account code (6_ _ _ _ _) to receive your discount. 18 | TECHNICAL RESOURCES

Drew Technologies PREMIUM

For more than 20 years, Drew Technologies has set its products apart from any other J2534 diagnostic and reprogramming devices available on the market. Drew Technologies manufactures the most tested, validated and accepted J2534 devices around the world used by technicians, dealerships and OEMs alike.

Some of our featured products include our all makes/all models device, CarDAQ-Plus 2 or our OEM-speciﬁ c device, the MongoosePro GM 2. All devices come with J2534 Toolbox 3, our free educational program to help guide technicians from start to ﬁ nish. Access to our award-winning technical-support team is also provided free for the life of the tools.

Grow your business with Drew Technologies, the leader in automotive J2534 reprogramming and diagnostic devices.

For more information, ask about our special ACDelco pricing by calling 877.888.2534, option 2, or visit drewtech.com.

Midtronics PREMIUM

As the originator of the original battery-tester technology, Midtronics continues to transform the industry with groundbreaking products and services. Midtronics battery management transcends the technology; it redeﬁ nes expectations in everything from customer service to reliability. This dedication makes Midtronics a perfect match for ACDelco and the Professional Service Center Program.

Save up to 5 percent on the complete line of merchandise from Midtronics. Call 800.776.1995, prompt 1, to order, or visit midtronics.com.

For complete details on Technical Resources, please visit acdelco.com or contact your ACDelco representative.

WHO NEEDS A LOTTERY? THESE REWARDS ARE IN YOUR FAVOR.

REWARDS BENEFITS

The more you purchase, the more rewards you’re eligible for. Just another reason becoming an ACDelco PSC Program participant is the smart choice for your shop. 22 | REWARDS BENEFITS

ACDelco Rewards Program With the ACDelco Rewards Program, up to 5 percent of all your ACDelco reported purchases earn points issued via the acdelco360.com website (one point = one dollar).

To view your rewards options and learn more, go to acdelco360.com.

From there, you can:

• Transfer some or all of your points to your ACDelco Rewards Card. • Browse the rewards catalog and use your points for personal travel, event tickets, millions of media titles, gift cards and more than 3,000 other unique items. • Use your points toward the purchase of a new Chevrolet, Buick, GMC or Cadillac vehicle.

All newly signed ACDelco PSC Program participants receive an exclusively yours® (ey) Rewards Card preloaded with 25 points courtesy of ACDelco. REWARDS BENEFITS | 23

5% 4% 3% 2% 1% $0 - $1,999 $2,000 - $2,999 $3,000 - $3,999 $4,000 - $4,999 $5,000 or more

PROFESSIONAL PREMIUM

Accounts are eligible for a growth incentive of 1 percent to 5 percent, depending on your level, for year-over-year growth each quarter.

ACCESS YOUR REWARDS VIA acdelco360.com The acdelco360.com website is your main portal for personalized business reports and ACDelco Rewards points, promotions and communications. It is designed to bring the entire ACDelco world—all 360 degrees of it—to your ﬁ ngertips in a single web page intended to help your business succeed. Once logged in, this site displays ACDelco news and information; your national, regional and local promotions; eTools; and links to other ACDelco websites. 24 | REWARDS BENEFITS

BENEFITING FROM ACDelco REWARDS The points you earn as an ACDelco PSC Program participant or in other GM and ACDelco promotions are called earnPOWER points. They are deposited into your personal earnPOWER account. The earnPOWER points provide you with millions of redemption options, including:

• Shop from among the 3,000+ unique items in the online Rewards collection, as well as millions of book, music and DVD titles • Transfer your points to your ey Rewards Card, which allows you to shop in-store or online at hundreds of popular retailers • Arrange a dream vacation through ey Rewards Personal Travel, which features more than 70,000 hotels, 400 major airlines, cruises, rental cars, local activities, excursions and unique experiences • Grab the hottest tickets to major sporting, concert and theater events, including NFL,® NCAA,® NHL,® PGA,® MLB,® NBA,® NASCAR,® Broadway and Vegas shows • Use your points toward the purchase of a new GM Chevrolet, Buick, GMC or Cadillac vehicle • Treat your team or family to more than 80 gift cards including iTunes,® Starbucks,® Dave & Busters,® Barnes & Noble,® Panera Bread® and more REWARDS BENEFITS | 25

PSC SELF-REPORTING AND APPROVAL PROCESS ACDelco is putting the needs of the installer ﬁ rst, “the person who throws the box away.” In doing this we realized there were fundamental issues getting in the way of customers having full access to our parts. We heard loud and clear that PSC Program participants should get credit for ACDelco purchases, regardless of the source. This enhancement is in response to customer feedback. PSC Program participants will be rewarded for buying ACDelco parts regardless of the source. It’s the right thing for the end customer.

The claims form is available on acdelco360.com and will only show for those who are authorized to use the form and make a claim.

Preﬁ ll with the following information: What parts purchases are not eligible? • User Business Account Number • Any non-U.S. ACDelco part (example: PSC SAD Code) • Any GM dealer part that does not have • Account Name a corresponding ACDelco part number • Parts not purchased in the U.S. Allow user input of the following • Parts purchases with invoice date more information: than 30 days old • Purchased from (will have some predetermined businesses listed or If you have questions, call 800.ACDelco user can manually input seller) (800.223.3526), prompt 3. • Invoice/receipt number • Part number • Amount • Upload the receipt that supports the transaction data (ONE receipt per claim form) • Built-in check to ensure there are no duplications regardless of the submitter within a PSC

An email is sent to the FMA for approval/ rejection. The FMA can approve/reject all or one entry on the form. After the FMA has approved, the records are marked eligible for processing. 26 | REWARDS BENEFITS

LABOR REIMBURSEMENT (CONTINUED)

HOW TO USE YOUR ACDelco REWARDS POINTS Find your earnPOWER “wallet” on the left side of your earnPOWER home page. Click on the “Shop” link found beneath your earnPOWER balance to begin using your ACDelco Rewards points.

To transfer earnPOWER points to ey To transfer earnPOWER points toward the Rewards Card: Click the “Transfer” tab. purchase of a GM vehicle: This will take you to the online rewards Click “Shop” in your earnPOWER wallet, then shopping page. The point balance shown on under the “More” tab, choose “New GM the home page reﬂ ects points that you have Vehicle Purchase” and follow the directions. earned but not yet used or allocated to your ey Rewards Card. To view your purchase summary by product line and stay on top of local and national To transfer earnPOWER points toward promotions: business expenses: Click “Opportunity Report” and then select Click “Shop” in your earnPOWER wallet. You “Click here to view.” Your Opportunity Report will be directed to the earnPOWER shopping will show your speciﬁ c account information, page. Click on the “My Business Tools” tab. a summary of your current purchases by product line, the level of participation you NOTE: earnPOWER points cannot be currently have with the program, your transferred back once moved to the ACDelco Rewards breakdown by month, ey Rewards Card. In addition, certain a level analysis of your program status and award-redemption options available with your main ACDelco contacts. earnPOWER points are NOT available once the points have been transferred to your ACDelco ey Rewards Card. These include business-expense reimbursement, event tickets and the use of earnPOWER points toward the purchase of a new GM vehicle.

REWARDS SUPPORT Log in to view and use your rewards at acdelco360.com. New PSC Program participants will receive log-in information 2 to 3 weeks after enrollment via the personal email provided at the point of enrollment in the PSC Program.

If you have questions about the ACDelco Rewards Program, use the contact information below.

Contact acdelco360.com (800.253.3428) for: Contact your ACDelco representative for: • Log-in problems • Address changes • Personal changes • Cardholder changes • Program/rules structure • Internet access issues • Promotions • Questions on ACDelco rewards or monthly • Reporting questions Opportunity Reports

To obtain your ACDelco ey Rewards Card balance, call 888.842.0336.

For complete details on Rewards Beneﬁ ts, please visit acdelco.com or contact your ACDelco representative.

RACE CAR DRIVERS HAVE THE PIT CREW. YOUR CUSTOMERS HAVE THE PSC SHOP.

ASSURANCE BENEFITS

As an ACDelco PSC Program participant, you’re automatically eligible to offer the Consumer Assurance and Roadside Assistance programs to your customers. These programs deliver the added conﬁ dence, quality and dependability your customers expect. Better still, ACDelco Premium accounts receive labor reimbursement, and the ACDelco Customer Support Center is available to help resolve concerns and verify questions regarding marketing and sales information.

30 | ASSURANCE BENEFITS

Consumer Assurance PREMIUM | PROFESSIONAL

Give your customers a conﬁ dence boost by leveraging the Consumer Assurance Program. This program offers customers a 24-month or 24,000-mile limited warranty (whichever comes ﬁ rst) for parts and labor on ACDelco parts installed by ACDelco PSC Program participants. If the customer experiences a failure of the part within the warranty period and is more than 25 miles from the original repair facility, the repair will be made at no additional cost to you or your customer. Reimbursement will be made to the facility based upon its normal hourly rate (door rate). Labor hours are paid according to the nationally recognized labor rates. Repair costs shall not exceed the costs of the original repair or service. Claims will be monitored closely. If claim requests exceed normal claim rates, ACDelco will institute a local review process with appropriate personnel to review claims and determine additional requirements and/or eligibility.

When you make a repair using ACDelco products, give your customer a Consumer Assurance brochure containing program information and a toll-free repair contact number. If there is a problem, all your customer has to do is call 800.ACDelco and select prompt 3 to be directed to the nearest participating ACDelco Professional Service Center. ASSURANCE BENEFITS | 31

HOW TO OBTAIN A CLAIM 6. The Warranty Administrator will advise If you are servicing a vehicle that received the if the customer’s claim is valid and the original repair at another ACDelco PSC, you estimate is accurate. If valid, they will will be compensated at your labor rate up to advise the shop to proceed. the cost of the original repair (market rate). 7. Complete warranty work. 8. Part warranty should be processed 1. Customer is directed to your shop. through your local ACDelco parts 2. Collect a copy of the original Repair supplier. Order (RO) from the customer or the 9. Labor hours are paid according to the original ACDelco PSC and verify that nationally recognized labor guides for the part is still under warranty (within the part being replaced based upon 24 months or 24,000 miles of use). the normal hourly rate (door rate). 3. Call the Warranty Administrator at 10. Fax a copy of the original RO, 800.ACDelco, prompt 3; tell them you replacement RO along with the invoice have a customer from a different shop for replacement part(s) to 866.658.1246 requesting Consumer Assurance and (the claim number needs to be written on provide the original RO details to verify each page faxed). the claim and receive a claim number. 11. Upon receipt of the three documents, the 4. Perform the proper diagnostic procedures. Warranty Administrator will verify the 5. Call the Warranty Administrator at information and will call the repair facility 800.ACDelco, prompt 3, with estimate and provide a credit card payment and request approval PRIOR to any (check option is also available). warranty repair work being performed. 32 | ASSURANCE BENEFITS

Labor Reimbursement INSIDE OF 25 MILES ORIGINAL PSC

ACDelco stands behind you on customer comebacks. All Premium-level ACDelco PSC Program participants are covered for labor reimbursement for covered ACDelco parts originally installed by an ACDelco PSC should they fail. Parts should be warrantied through the normal process with the parts supplier or ACDelco Direct Account. ASSURANCE BENEFITS | 33

HOW TO OBTAIN A CLAIM 1. Customer returns with a defective 6. The Warranty Administrator will advise if ACDelco part. the customer’s claim is valid and estimate 2. Collect a copy of the original Repair is accurate. If valid, they will advise the Order (RO) (either from the customer or shop to proceed. in your system) and verify that the part 7. Complete warranty work. is still under warranty (within 24 months 8. Part warranty should be processed and 24,000 miles of use). through your local ACDelco parts 3. Call the Warranty Administrator at supplier. 800.ACDelco, prompt 3, with the 9. Fax a copy of the original RO, RO number to verify the claim and replacement RO, invoice for original receive a claim number. part and invoice for replacement part 4. Perform proper diagnostic procedures. to 866.658.1246. The claim number 5. Call the Warranty Administrator at needs to be written on each page faxed. 800.ACDelco, prompt 3, with the 10. Upon receipt of the four documents, the estimate and request approval Warranty Administrator will verify the PRIOR to any warranty repair work information and will call the repair facility being performed. and provide a credit card payment (check option is also available).

WHAT IS COVERED You are covered if a customer returns because of a manufacturer’s defect in an ACDelco product installed at your location within 24 months or 24,000 miles of use, whichever comes ﬁ rst, measured from the date of the ﬁ rst repair and the odometer reading shown on the original repair order. Coverage is based on the vehicle being subjected only to normal use and receiving reasonable and necessary maintenance.

For Premium ACDelco PSC participants, reimbursement will be made to the ACDelco PSC facility based upon its normal hourly rate (door rate) to be capped at a maximum of $100 per hour. Labor hours are paid according to the nationally recognized labor guides up to a maximum of 3 hours for each validated claim.

Repair costs shall not exceed the costs of the original repair or service. Claims will be monitored closely. If claim requests exceed normal claim rates, ACDelco will institute a local review process with appropriate personnel to review claims and determine additional requirements and/or eligibility.

For Professional ACDelco PSC participants, labor is the responsibility of the PSC.

For 2017, the ACDelco Consumer Assurance Program supports light- and medium-duty commercial vehicles serviced by eligible PSC Program participants. The Program will also cover: emergency service, taxi or vehicles with a gross vehicle weight (GVW), Class 5, rating up to 19,500 pounds. The Warranty Administrator will determine eligibility based upon vehicle information provided by the PSC Program participant and speciﬁ ed on the original repair invoice.

• Consumer is always covered for parts and labor for 24 months/24,000 miles.* • ALL PSCs are always covered 24 months/24,000 miles* for the parts. • ALL PSCs are covered for labor on claims for which they did not originally install the parts. • Professional PSCs must cover only the labor on parts they originally installed. – This is a requirement/agreement by signing up for the PSC Program.

*Whichever comes ﬁ rst. 34 | ASSURANCE BENEFITS

LABOR REIMBURSEMENT (CONTINUED)

WHAT IS NOT COVERED (Inside and Outside 25 miles) The customer must pay for any non-warranty service ordered to be performed at the same time as any warranty service. This warranty will not apply if the vehicle has been damaged by abnormal use, misuse, neglect, accident, alteration or “tampering with” (by other than the facility or facility employees). INCIDENTAL OR CONSEQUENTIAL DAMAGES ARE NOT INCLUDED (additional expenses which you may incur as the result of faulty repair or service).

Speciﬁ c exclusions are: any battery, internal engine, transmission, clutch or differential repairs, associated gaskets and seals or assembly replacement. Also excluded are auto body, paint, molding, glass repairs, tires and used parts. In addition, vehicles used for farm/ ranch/agriculture, off-road or severe service are also excluded. The claims administrator will determine eligibility based upon vehicle information provided by the PSC Program participant speciﬁ ed on the original repair invoice.

If you have questions, contact your ACDelco representative or the Warranty Administrators at 800.ACDelco, prompt 3. Warranty Administrators are available from 8 a.m. to 8 p.m. Monday through Friday (Eastern time) and Saturday from 9 a.m. to 6 p.m., excluding holidays. You are automatically enrolled in this program when you join the ACDelco Professional Service Center Program. The full ACDelco Consumer Assurance Program description can be found on acdelco.com. NOTE: Consumer Assurance, Labor Reimbursement and Roadside Assistance are NOT available in Puerto Rico.

36 | ASSURANCE BENEFITS

Roadside Assistance PREMIUM | PROFESSIONAL

Roadside Assistance can be provided to all customers of a Premium ACDelco PSC Program participant, regardless of the brand of part installed or service performed.

Customer must have a paid invoice from your shop dated January 1, 2012, or later. Roadside Assistance begins on the date identifi ed on the original invoice and continues for a period of 12 months, with no mileage restrictions. This benefi t is available only to the original purchaser and coverage is strictly limited to the specifi c vehicle identifi ed on the original invoice. Coverage based on the vehicle being subjected only to normal, non-commercial use, and receiving reasonable and necessary maintenance.

Roadside Assistance is available in the United States and Canada. ASSURANCE BENEFITS | 37

HERE IS WHAT IS INCLUDED: • Towing (can be used for Consumer Assurance) • Battery jump-start • Changing a fl at tire • Fuel, oil, fl uid and water delivery (customer must pay for the actual cost of fl uids delivered) • Lock-out service

If you offer tow service and would like to become a Roadside Assistance provider, ACDelco is now using the National Automobile Club. To enroll, visit thenac.com, click on the Service Providers tab and complete the online application.

Customers in need of Roadside Assistance must call 800.ACDelco, prompt 3, to be connected with the 24-hour nationwide service provider. The payment is required after service(s) have been completed; credit card payment is the preferred method. Customers will be reimbursed with a check for covered services up to a maximum of $75 per occurrence upon submitting the proper documentation.

Customers must ﬁ le for Roadside Assistance 1. A photocopy of the original invoice reimbursement by submitting the following identifying the participating repair center information within 60 days of the date of and the services performed. The invoice service to the following address: must identify the year, make and model of the vehicle. ACDelco Roadside Assistance 2. The customer’s complete name, address P.O. Box 33535 and telephone number. Denver, CO 80233 3. A photocopy of the paid invoice for roadside assistance from a valid auto service provider. This paid invoice must detail the name, address and telephone number of the service provider. It must also identify the speciﬁ c vehicle receiving the service.

SERVICES NOT COVERED: Cost of parts, replacement keys, lubricants or fl uids. The cost of installation for any product or materials. Tire repair, replacement, mounting or removing of any tires, snow tires or chains. Service on any vehicle involved in an accident. Towing or services performed by an unauthorized service provider. Any additional labor due to specialized equipment or processes required to transport or service the vehicle due to non-factory modifi cations or enhancements made to the vehicle. Towing from or repair work performed at a service station, garage or repair shop. Towing performed at the direction of a law enforcement offi cer relating to traffi c obstruction, impoundment, abandonment, illegal parking or other violations of law.

EXCLUSIONS: This beneﬁ t applies only to motorized passenger vehicles (automobiles and light trucks) and speciﬁ cally excludes trailers, vehicles with a manufacturer’s load rating capacity greater than one ton, motorcycles and recreational vehicles. Any vehicle used for farm, ranch, agriculture or off-road use. NOTE: Consumer Assurance, Labor Reimbursement and Roadside Assistance are NOT available in Puerto Rico.

You are automatically enrolled in this program when you join the ACDelco PSC Program. The full ACDelco Roadside Assistance beneﬁ t description can be found on acdelco.com. If you have questions, call 800.ACDelco (800.223.3526), prompt 3. To order Consumer Assurance/ Roadside Assistance brochures, log in to acdelco1store.com and search “assurance.” 38 | ASSURANCE BENEFITS

Customer Support Center PREMIUM | PROFESSIONAL

The objective of the ACDelco Customer Support Center is to build a strong group of ACDelco PSC Program participants who are highly satisﬁ ed with the service from ACDelco and their ACDelco Direct Account.

Contact the ACDelco Customer Support Center at 800.825.5886 for:

• ACDelco training website help desk—prompt 1 • ACDelco fee-based Diagnostic and Repair Assistance—prompt 2 • Diagnostic Hotline—prompt 1 • Identiﬁ x—prompt 2 • e-Business, ACDelco CONNECTION, e-Promotions, TIS2Web or GM Si—prompt 3 • MechanicNet CRS program—prompt 4 • Customer Support Center—prompt 0

For complete details on Assurance Beneﬁ ts, please visit acdelco.com or contact your ACDelco representative.

IT TAKES 7 SECONDS TO MAKE A FIRST IMPRESSION. HERE ARE THE TOOLS TO HELP MAKE A GREAT ONE.

MARKETING BENEFITS

As a leading supplier of quality automotive parts, ACDelco is driving business to you through enhanced online tools, helping customers ﬁ nd PSC Program participants anywhere at any time. Your potential customers are searching for shops online, and we’re there making sure your name rises to the top. ACDelco also provides signage, merchandising and in-store promotional materials, which can help make a great impression on your customers. 42 | MARKETING BENEFITS

The Marketing Numbers More than 840 million customers search online for local repair and parts shops every year. ACDelco is present in more than 92 percent of the places they are looking. More than 2.4 million potential customers visit acdelco.com annually.

ACDelco provides a service to keep your business listings (name, address, phone) updated on more than 350 search sites. Digital paid search drives more than 3 million leads and calls to ACDelco PSC Program participants every year. Every missed lead represents an average loss of $280 in potential revenue. On average, full-participating ACDelco PSC Program participants receive more than 350 additional customers from ACDelco’s digital efforts.

POTENTIAL LEADS FOR PROFESSIONAL AND PREMIUM LEVELS

$280 x=350 $98,000

Average Repair Order Ticket Average Number of Annual Average Additional (including labor) ACDelco-generated Leads Annual Income (per shop) MARKETING BENEFITS | 43

1Store

ACDelco 1STORE PREMIUM | PROFESSIONAL

Enjoy one-stop shopping for all of your point-of-sale and merchandising needs with the ACDelco 1Store. The 1Store is full of point-of-sale materials to help keep you and your customers informed.

At 1Store, you can also: • Order/download point-of-sale materials • Download/customize digital marketing assets • Order facility image material • Purchase logoed promotional merchandise • Order curb-appeal elements 44 | MARKETING BENEFITS

Point-of-Sale Materials ACDelco, as a web-based 1Store, allows DAs, ﬁ eld sales and PSC accounts to order marketing sales and service materials at any time — day or night. Log on to view items, including:

• Point-of-sale materials: posters, banners, brochures, counter mats, etc. • Sell sheets: designed speciﬁ cally to help you sell • “Knowledge Is Power” Car-Care Seminar kit • Warranty material • PSC, Associate Distributor Program (ADP) and Key Fleet (KFLT) program materials • Product catalogs • Battery/Wiper display racks • ACDelco decals • Product displays • Stocklift items • Multi-Point Vehicle Inspection (MPVI) forms

See the custom print tab of the 1Store to create a variety of customized point-of-sale materials.

Merchandise These are just a few of the promotional and apparel items available at the ACDelco 1Store:

• Apparel (shirts, hats, outerwear, etc.) • Shop items (fl oor mats, return bags, counter stools, service reminder stickers, etc.) • Desktop items (pens, notepads, magnets, etc.) • Promotional items (mugs, key rings, coolers, balloons, fl ashlights, etc.) • Sports and leisure items (hunting/fi shing gear, chairs, golf balls, etc.) • Value line section available • Online marketing calendar • “Knowledge Is Power” merchandise kit MARKETING BENEFITS | 45

Custom Print Tab Here are only some of the marketing items available via the Custom Print Tab on the 1Store:

• Customizable ﬂ yers, point-of-sale items and more • Product photos • Brand and Program Guidelines • Logos and other brand images, along with product information and presentations KNOWLEDGE • Training materials IS POWER • “Knowledge Is Power” customizable materials

YOU CAN LEVERAGE THE ACDelco BRAND WITH: • Interior elements • Exterior elements • Facility enhancement

Get all the details on the Image Program by visiting 1Store. Search PS-GU-0270-16.

HOW TO ACCESS THE ACDelco 1STORE Log in to acdelco1store.com by using your user ID (your six-digit PSC account code) and password, and your ID type is JOBBER/ISC/PSC. New users, your initial password is “WELCOME.” For help logging in, please call 866.700.0001. 46 | MARKETING BENEFITS

Image Materials and Signage

Help your business stand out from the competition with material and signage elements from the ACDelco Image Program (description available through acdelcoadvantage.com). ACDelco can help you enhance your shop image, both inside and outside, and leave your customers with a great lasting impression. MARKETING BENEFITS | 47

Some of these enhancements may include: • Exterior signage and display material • Painting of facility • Vehicle identifi cation graphics • New fl ooring: offi ce area, restrooms • Building and service-bay door graphic kits • New/renovated customer waiting area • Interior image supplies • Countertops

Please note, charges apply for image items and some items require a $3,000 per-month minimum purchase amount to qualify.

ACDelco offers a 50 percent image subsidy for most Premium participants. Find more information on the Image Program by visiting acdelco1store.com and searching for Image Program Guide (PS-GU-0270-16E).

The Image Program is comprised of several elements:

Signage (illuminated and metal) Building graphics and interior elements a. Multiple size dimensions a. Service-bay door graphics b. Multiple mount options b. Wall border c. Replacement faces for existing signs c. Illuminated awnings d. Digital messaging signs

Digital Menu Board Enhancement Program a. Lobby TV a. Shop makeover b. Counter TV b. Shared investment among you, c. Premium-level PSCs are eligible to receive your Direct Account and ACDelco receive 100 percent of the unit cost covered by ACDelco 48 | MARKETING BENEFITS

ACDelco Uniform and Apparel PREMIUM | PROFESSIONAL

ACDelco uniform and apparel is available. Our technician shirt is available in long- and short-sleeve versions and has many enjoyable features, including:

• Polyester cotton rip stop “touchtex” construction that breathes well and works well for hot and/or humid conditions yet performs in the cold • Full underarm gusset allows for full range of motion and prevents chaﬁ ng, while covered front placket makes the shirt scratchless when leaning over vehicles • Versa hem allows shirt to be worn tucked in or left out while still looking clean and professional • Dura seams provide maximum strength so the shirt lasts longer • Cornerless hex pockets resist dirt and lint buildup with strategically placed bar tacks that add extra strength to prevent rips

Uniform shirt, performance or cargo-style pants and shorts, polo shirts and T-shirts are available from multiple outlets. Additional garments available include welding shirts, jackets, overalls and shop coats.

To purchase uniforms for your shop, follow these easy steps: 1. Visit redkapautomotive.com 2. Click “How to buy” from the top menu bar 3. Enter your ZIP code 4. Choose your purchase method 5. Select your retailer or distributor for purchase

Find more information on the Image Program by visiting acdelcoadvantage.com. Please see Image Program Guidelines for a catalog of offerings and eligibility details. Uniform and apparel is not subsidized by ACDelco; only eligible for business reimbursement through the Rewards Program.

50 | MARKETING BENEFITS

Professional Digital Signage – 10 Foot Wave PREMIUM | PROFESSIONAL

ACDelco PSC Program participants can use these services to not only modernize your shop but also help promote all your specials and services. 10 Foot Wave’s digital solutions are tailor-made for the automotive industry. Its product suite includes a digital menu board, lobby TV program and Vehicle on Demand.

As a subscriber, enjoy click-of-a-button updates that send new content to the screen(s) in your store. There is no software to install and you can make changes from anywhere you have an internet connection and a computer. Both programs provide access to Vehicle on Demand, which allows you to temporarily suspend your menu board or private TV program and call up 30- to 60-second repair animations to educate and explain common repair needs.

Digital Menu Board is designed to display your services and/or products with or without price information, promote various specials and display community messages, service animations and much more. You may also choose from an assortment of ACDelco videos and images and hundreds of automotive sales and service items, as well as assets from your own computer. Any combination of images and videos can be uploaded.

Lobby TV is intended to eliminate expensive cable or satellite subscription services in the waiting area with an entertainment program provided by 10 Foot Wave. You can also promote all of your services and specials right on your TV screen.

For more information about these services or to request an online demo, please contact 10 Foot Wave directly at [email protected] or by visiting 10footwave.com/acdelco. The 10 Foot Wave system does qualify for the ACDelco Image Program and the levels that get support. Premium PSCs are eligible to receive 100 percent of the unit cost covered by ACDelco. Contact your ACDelco representative to utilize the Image Program. MARKETING BENEFITS | 51

ACDelco Knowledge Is Power – Car-Care Seminar PREMIUM | PROFESSIONAL

ACDelco’s Knowledge Is Power car-care seminar teaches customers about vehicle maintenance and routine care. It empowers participants with the vital knowledge needed to make car-care decisions and troubleshoot minor problems.

ACDelco’s Knowledge Is Power offers you the opportunity to: • Cultivate an environment of trust and create

advocates for your business KNOWLEDGE • Learn key techniques for interacting with every IS POWER customer who comes through your door • Become a trusted service provider and a trusted partner of the community

Gender-neutral seminar template available. Visit acdelco.com for details.

acdelco.com Service Center Locator PREMIUM

Location promotion is just one of the many perks ACDelco PSC Program participants receive. All Premium PSCs are listed on the acdelco.com locator (unless opted out) so customers can quickly locate and contact your shop. The locator is one of the most visited sections of acdelco.com, creating new business leads for participating PSC shops.

Contact your ACDelco representative to customize your shop’s information and receive further direction. If your shop is not showing up on the locator, please contact your ACDelco representative to verify that your account is set up correctly in our database. 52 | MARKETING BENEFITS

Internet Leads PREMIUM

ACDelco focuses on driving customer retail trafﬁ c to your business through both digital and traditional marketing. We drive more than 3 million service “hits” to ACDelco PSC Program participants every year through online search and other digital tactics. We purchase nearly half a million search terms, including “brakes” and “batteries,” that trigger the ACDelco locator page.

ACDelco has teamed up with the leading internet business directory sites to keep Premium participants in touch with their customers. All Premium participants’ information is automatically placed on key sites, including superpages.com and citysearch.com. ACDelco also participates in mobile search. ACDelco’s paid digital search has agreements with search engines such as Bing,® Google,® Yahoo!®/Yahoo! Local, Apple®/Siri,® Apple Maps, MapQuest,® Yelp® and many more. Leads are generated by both computer and mobile device searches.

If you have any questions, contact your ACDelco representative.

Mitchell 1 – SocialCRM PREMIUM | PROFESSIONAL

SocialCRM is a customer-retention and new-customer acquisition service dedicated to providing the best and most comprehensive way of reaching your entire customer database with a unique marketing message while attracting new customers through authentic reviews and increased internet visibility. To receive discounted pricing, go to m1leads.com/acdelco or contact your ACDelco representative. The leads form must be used to secure discount pricing.

MechanicNet Customer-Retention Program Discount PREMIUM | PROFESSIONAL

Build conﬁ dence and solidify relationships with existing customers with help from our automated Customer Retention System (CRS), supported with monthly Return on Investment (ROI) analysis reporting. MechanicNet has a cohesive marketing solution that combines electronic and print media to reach all of your customers. Better still, there’s never a contract; MechanicNet earns your business every month.

• Customer communications: Accurate service reminders, shop recommendations, promotions, thank-you notes, state inspection notices and MTexting • Online presence: Social media, website—SEO optimized; appointments, service history, intelligent links, mobile websites, day-of-service texting and more MARKETING BENEFITS | 53

MTexting PREMIUM | PROFESSIONAL

Reduce the time spent trying to reach customers whose vehicles are in for service with MTexting capabilities. Leaving messages and waiting for a callback is just plain inefﬁ cient. Now your employees can legally send and receive text messages from any computer in the shop. Best of all, every outgoing and incoming text is saved, so you retain a secure record of all customer communications.

Pre-loaded messages include shop name Shops using MTexting have found that faster and phone number: customer response increases shop productivity • Your vehicle is ready and customer satisfaction. Stop waiting hours • Please approve service quote for a callback. • Please call • Your custom message

Try MTexting today, just $19.95 per month. For more details, call 877.632.4638.

Yellow Pages Print Advertising PREMIUM

Help drive business to your PSC. ACDelco is pleased to offer a national Yellow Pages program administered by SMG Directory Marketing. The service and product offers are negotiated speciﬁ cally for ACDelco PSCs.

To inquire about Yellow Pages print advertising support in your area, contact a local ACDelco Direct Account or your ACDelco representative. For more information, contact Pam Wasko, SMG Local Spectrum, at 248.561.5066. 54 | MARKETING BENEFITS

Local Search & Google My Business Set-Up PREMIUM | PROFESSIONAL

With four out of ﬁ ve people searching for local businesses, including automotive service, it is critical that your company appears in their results. Google My Business (GMB) allows brick-and-mortar businesses of all types to manage how their business information appears across Google properties, including Google Maps, the Google Local Pack and Google Knowledge Graph. Using GMB to verify and update your business information, you can help customers ﬁ nd you and tell them your story across mobile, desktop and tablet queries.

For more information on how to set up a Google My Business account, contact your ACDelco Field Manager, Aftermarket for more details.

For complete details on Marketing Beneﬁ ts, please visit acdelco.com or contact your ACDelco representative.

OFFERING 19 DISCOUNTED PROGRAMS TO HELP GIVE YOU A LEG UP ON THE COMPETITION.

ASSURANCE BENEFITS DISCOUNTAs an ACDelco PSC Program participant, you’re automatically eligible to offer the Consumer BENEFITSAssurance and Roadside Assistance programs to your customers. These programs deliver the addedACDelco conﬁ PSC dence, Program quality participants and dependability have access yourto great customers discounts expect and and resources help take to helpyour themshop tostay the ahead next level. of the Better competition. still, ACDelco From Premiumin-store accountstechnology receive to modernize labor reimbursement, your shop andto GM the ACDelcovehicle supplier Customer discounts, Support Center our benefits is available are todesigned help resolve to elevate concerns your shopand verifyand deliver questions the regardingtools you need marketing to stay and on salestop. information.

58 | DISCOUNT BENEFITS

PROTECTION PLAN ACDelco Protection Plan PREMIUM | PROFESSIONAL

The average commuter will spend more than 100 hours traveling to work each year. Make sure your customers are covered for going the distance. ACDelco is now offering the ACDelco Protection Plan to eligible Premium Professional Service Centers. Make the unexpected more manageable and less stressful for your customers.

The ACDelco Protection Plan includes beneﬁ ts such as: • Towing/Road Service In the event the covered vehicle is disabled, the Plan will pay or reimburse your customer for receipted towing or road service expenses up to $150 per occurrence. Services are available 24 hours a day, every day of the year. - Flat tire change - Fuel delivery (up to 2 gallons) - Lock out assistance (maximum of $35) - Battery boost

• Car Rental In the event of a covered breakdown, the Plan will pay or reimburse your customer for receipted expenses to rent a replacement vehicle or for alternate public transportation while your vehicle is at an ACDelco PSC up to $40 per day (max of $280 for each covered repair visit).

• Trip Interruption In the event a covered breakdown occurs more than 100 miles from your customer’s home and results in an ACDelco PSC keeping your customer’s vehicle overnight, the Plan will reimburse your customer for receipted hotel and restaurant expenses, up to $150 per day for a maximum of 3 days (total beneﬁ t per occurrence of $450).

• Tire Road Hazard Protection In the event of tire damage due to a covered road hazard, up to $125 per occurrence or a maximum of $500 during the term of the Contract.

Visit acdelco1store.com and look for the agreement, brochure and training presentation to assist in promoting the ACDelco Protection Plan. Contact your ACDelco representative or call AMT Warranty at 800.358.2655 for complete details. DISCOUNT BENEFITS | 59

PRE-PAID MAINTENANCE Pre-Paid Maintenance (PPM) PREMIUM

ACDelco has tailored the ACDelco Pre-Paid Maintenance Plan speciﬁ cally for you, the service- related business. There are also ﬂ exible reimbursement rates to meet the PSC’s business needs.

There are multiple terms available along with multiple mileage options: - 12 months / 15,000 miles - 24 months / 30,000 miles - 36 months / 45,000 miles - 48 months / 60,000 miles - 60 months / 75,000 miles Whichever comes ﬁ rst.

There are two coverage levels: - GOLD, which includes oil and fi lter change, tire rotation and lubrication of locks and hinges - PLATINUM, which includes oil and fi lter change, tire rotation and lubrication of locks and hinges, plus additional services such as replacing engine air fi lter, engine coolant and wiper blade inserts

All oil products are included: Mineral, Synthetic Blend, Synthetic and Diesel

Loyalty is contagious. People are going to talk—both positive and negative. Repeat and referral business is more effi cient and predictable. Proven benefi ts include: - Higher closing ratios - Increased lines per repair order - Increased dollars per repair order - Higher bottom line profi ts - Higher customer retention

Visit acdelco1store.com and look for the agreement, brochure and training presentation to assist in promoting the ACDelco Pre-Paid Maintenance Plan. Contact your ACDelco representative or call AMT Warranty at 800.358.2655 for complete details. 60 | DISCOUNT BENEFITS

OnStar PREMIUM

Connect the dots for customers with OnStar. OnStar helps in-need customers 24/7, 365 days a year. ACDelco adds to that support. When an OnStar subscriber pushes the blue button for help with vehicle trouble, if it’s out of warranty, and the dealership is not an option for the customer, OnStar will help by directing the subscriber to an ACDelco Premium PSC.

This will be a seamless process for subscribers as well as PSCs. Subscribers just push the button as usual, and the PSCs need only give these troubled travelers the expert care they give every customer.

If you have any questions, contact your ACDelco representative.

BuyPower Card PREMIUM | PROFESSIONAL

Offer your customers an advantage with the BuyPower Card. Financing large repairs may become a problem for some customers. The BuyPower Card can help by giving back to customers every time they use the card, with points they can put toward their next new Chevrolet, Buick, GMC or Cadillac vehicle.

For more information on the BuyPower Card, call 866.464.8800 or go to buypowercard.com. DISCOUNT BENEFITS | 61

GM Vehicle Supplier Discount PREMIUM | PROFESSIONAL

Eligible ACDelco PSC Program participant employees qualify for the GM Supplier Discount Program, which allows you to take advantage of savings on a wide range of eligible new GM vehicles from Chevrolet,* Buick, GMC and Cadillac. With so many models to choose from, there’s a GM vehicle that’s picture-perfect for you.

*Excludes Spark EV.

YOUR DISCOUNT IS JUST THREE EASY STEPS AWAY: 1. Visit gmsupplierdiscount.com and sign in or use our Company Code (900000) to register. 2. Obtain an authorization number from the Programs menu. 3. Print your authorization number and take it to a participating dealer to receive your discount.

Automotive Service Excellence (ASE) Blue Seal Program Discount PREMIUM | PROFESSIONAL

Your business stands out because of your ASE-certiﬁ ed staff and the trusted reputation you’ve earned with your customers. Now it’s time to get all the attention you deserve for your commitment to excellence through the ASE Blue Seal of Excellence Recognition Program. ACDelco PSC Program participants receive a signiﬁ cantly discounted registration fee of $150 from the regular fee of $235.

An application can be downloaded from acdelco.com under the PSC tab. Click “Program Beneﬁ ts” and then “ASE Blue Seal of Excellence Shop Recognition Program.” In order to receive the discounted price, please enter a hyphen and PSC (-PSC) after your business name. 62 | DISCOUNT BENEFITS

Automotive Training Institute (ATI) Discount PREMIUM | PROFESSIONAL

ATI’s history and mission since 1980 has been helping independent shop owners improve their businesses and their lives with proven, measurable and ﬁ eld-tested strategies and practices. ATI is a leading coaching and consulting automotive management company, with more than 1,100 active clients who represent the best shops in the U.S. and Canada.

ACDelco-sponsored ATI one-day workshops can help you learn how to increase your car count, take home more cash profi t, spot the four specifi c mistakes shop owners make and much more. The average attendee picks up 3 percent to 8 percent profi t.

PSC Program participants can call 888.471.5800, ext. 9140, or 301.575.9140 for more information.

Babcox Complimentary Subscriptions PREMIUM | PROFESSIONAL

Stay on top of the latest news, industry updates and information with a complimentary shop subscription to a Babcox trade magazine.

To enroll online, log on to acdelco.com, click the Professionals tab and then choose “Babcox Complimentary Subscriptions.” Or call 330.670.1234, extension 242, for details and assistance. DISCOUNT BENEFITS | 63

Reynolds & Reynolds Business Form Discount PREMIUM | PROFESSIONAL

Reynolds & Reynolds services offer a complete line of printed products created especially for ACDelco program participants. Your documents can be customized with your service center information and branded with the ACDelco logo. Since 1927, Reynolds & Reynolds has been America’s leading source for document solutions and promotional items for the automotive and related industries. They offer a complete line of printed products created especially for ACDelco PSC Program participants.

Document examples include Static Cling Plus for custom oil change reminders, 27-point vehicle inspection forms, ﬂ oor mats, seat covers, drop-off envelopes, PromoTags, hang tags, key tags, key fobs, letterhead, envelopes, business cards, checks, direct mail or any other printing project you may have.

To place an order or for more information, call 800.869.7998. To receive your discount, simply state that you are an ACDelco PSC Program participant.

Dell Computer Discount PREMIUM | PROFESSIONAL

Dell offers comprehensive end-to-end solutions to help with your business needs. As an ACDelco PSC Program participant, you and your employees are eligible to buy Dell personal computer equipment through Dell’s Employee Purchase Program. Receive up to 40 percent off new Dell PC purchases.

Call 866.746.4977 or visit dell.com/atg/acdelco. Use member ID# AF19613618. 64 | DISCOUNT BENEFITS

Enterprise Rent-A-Car Discount PREMIUM | PROFESSIONAL

Help improve overall customer satisfaction with a rental car program for those instances when a customer’s vehicle needs to be kept overnight to complete the repair. When you need a car for your customer or yourself, simply call 800.363.0923 and give the ACDelco ID number. Enterprise will pick up you or your customer (at your shop, home or business) and provide a detailed invoice that reﬂ ects your service rate.

ACDelco PSC Program participants receive at least a 5 percent to 10 percent discount off the already low standard rates based on location. To take advantage of this benefi t, call Enterprise at 800.363.0923. They will transfer you to the local branch; say that you are using the Corporate Account for ACDelco. The ID number ADX2021 will be required to receive the discount. A link to the program can be found on acdelco.com under the Professionals tab. Click “TechConnect Home Page,” “Shop Programs,” “PSC Programs,” “PSC Program Benefi ts,” “Marketplace Benefi ts,” then “Enterprise Rental Car Discount.”

Visit enterprise.com. Find your nearest branch via the website. Call 800.363.0923 to receive your discount. Visit acdelco.com for more details and PSC Program rates.

Hot Rod Credit Card Processing for Professional Service Centers PREMIUM | PROFESSIONAL

Paying too much for your credit card processing? Are you tired of paying for a terminal or software upgrades due to changes with Visa® and MasterCard,® such as EVM/chip card acceptance? Hot Rod Processing credit card processing services offer savings from 10 percent to 25 percent a month or more.

ACDelco’s Credit Card Processing Program includes: • Free terminals on loan with EMV/chip card readers and NFC (Apple Pay®) • No rate increases by Hot Rod Processing • Month-to-month contract—no early-termination fees • Next-day funding (100 percent deposited the next day) • No minimum monthly fees and no setup fees • Free online reporting and customer service—one-call resolution for most issues

Call 570.656.3013 or visit hotrodprocessing.com for more information.

66 | DISCOUNT BENEFITS

American Impact Media (AIM) On-Hold Messaging PREMIUM | PROFESSIONAL

Keep your customers entertained while they’re waiting on the phone with American Impact Media’s creative, informative and effective on-hold messages, completely customized for your business.

You can also choose from an extensive library of background music to be played during the recordings. These professionally recorded messages will play continuously while callers are on hold to help make the wait worthwhile.

For a onetime fee of $425 (plus shipping and handling), you will receive your production in your choice of media formats that can be heard through the message on-hold capability of your phone system. You also have the option to purchase a digital player from AIM for $274. The digital player comes with a 3-year warranty from the manufacturer and AIM fully guarantees the compatibility of all equipment it sells. There are no contracts or leases to sign; you own the production and equipment. And once the initial setup is complete, AIM also offers you money- saving package deals for future productions.

For more information about how you can develop and enhance the image of your service center with on-hold messaging, visit americanimpact.com or call 800.664.6534.

Alamo and National Car Rental Discount PREMIUM | PROFESSIONAL

PSC Program participants and their employees are eligible to receive an association discount at Alamo and National Car Rental. Save up to 20 percent and enjoy other convenient perks.

For leisure rental from Alamo and National Car Rental, PSC shop owners and employees can make a reservation online. Visit acdelco.com under the PSC tab. Click “Program Beneﬁ ts,” then “Alamo” and/or “National Car Rental Discount.” DISCOUNT BENEFITS | 67

Ergotron PREMIUM | PROFESSIONAL

Ergotron products are offered to you at a discounted price. Ergotron has a growing portfolio of beautifully designed mounting and mobility products for computer monitors, notebooks, tablets, ﬂ at-panel displays and TVs. Ergotron’s mounting solutions include wall, ceiling and desk mounts, desk stands, ofﬁ ce and AV furniture, sit-stand workstations, carts and vertical lifts. High-quality products offered at an exceptional value are the hallmark of Ergotron.

Please contact the Dell Afﬁ liates team or log in to your ACDelco Premier page to review a list of Ergotron products offered to you at a discounted price: dell.com/atg/acdelco.

Repair Shop Websites PREMIUM | PROFESSIONAL

Get found online and grow your business with a website from Repair Shop Websites. We’ll build you a professional, modern website that will enhance the image of your shop and help you get new customers in the door.

Repair Shop Websites has more than 1,800 repair shop customers and 11 years of experience building and managing websites for repair shops. After a 10-minute phone call we’ll have your site live in 2 days, and we’ll make all changes for you at no extra charge.

ACDelco Professional Service Centers are eligible for a reduced site setup fee – $99 covers all setup costs, including site design, content personalization and domain name purchase. Just mention your status as an active ACDelco PSC Program participant for this reduced setup cost. If purchasing online at repairshopwebsites.com, reference “PSC Discount” in the Contact Form to receive this special pricing. To learn more, call us at 866.665.1605. 68 | DISCOUNT BENEFITS

E-INSPECT – Digital Multi-Point Vehicle Inspection PREMIUM | PROFESSIONAL

E-INSPECT has been creating custom tools and software for the automotive industry out of Southern California since 2000. Software offerings include E-INSPECT, Shop Clock and Shop Talk.

E-INSPECT was created by a master technician and shop owner to improve the ﬂ ow and streamline the process of inspections getting from the technician to the service writer. It is integrated with most shop management systems, and ACDelco PSC Program participants will enjoy a pricing rate on an E-INSPECT Pro Subscription of $34.95 monthly, versus $79.95 for other Independent Service Centers. The initial setup charge of $50 is also a 50 percent savings over other independent shops.

For more information and to start saving today, contact E-INSPECT Pro Inc. at 800.560.9369.

AutoVitals – Digital Multi-Point Vehicle Inspection PREMIUM | PROFESSIONAL

AutoVitals is one of the automotive repair industry’s leading providers of integrated solutions for motorist acquisition, shop productivity and customer retention. AutoVitals focuses on providing high-value management and engagement services for the Independent Automotive Aftermarket.

AutoVitals’ SmartFlow combines tablet-based inspections and work-order processing with workﬂ ow automation into a single cloud-based application that enables auto repair shops to increase average repair orders by more than 20 percent. Leveraging a touch-screen-based user interface, SmartFlow is designed to standardize, automate and record the in-shop process at every step, giving shop owners unprecedented visibility into and control over the daily operations of their businesses. SmartFlow is the only tool available that can provide shop owners with world-class business process improvement while improving communication both within the shops and to their customers.

ACDelco PSC Program participants can get started with SmartFlow at a 15 percent online discount. The ﬁ rst 50 new PSCs that sign up will receive an additional 15 percent off the initial setup fee of $799. For more information, visit autovitals.com or call 866.949.2848.

For complete details on Discount Beneﬁ ts, please visit acdelco.com or contact your ACDelco representative. CONTACTS AND INDEX | 69

Contacts and Index

CONTACT NAME CONTACT INFORMATION PAGE 10 Foot Wave Discount (Digital Menu Boards and Waiting Room TV) 10footwave.com/acdelco or [email protected] 50 acdelco.com Service Locator Contact your ACDelco representative 51 ACDelco Auto and Equipment Tools Discount (Durofi x, Inc.) 877.693.8665 or visit acdelco-tools.com 12 ACDelco Knowledge Is Power Seminar Material Contact your ACDelco Representative to set up a seminar. 51 Visit acdelco.com for marketing materials. ACDelco Protection Plan & Pre-Paid Maintenance (AmTrust) 844.531.9901 for claims 58 & 59 ACDelco Rewards Program exclusively yours Reward Card—888.842.0336 22 for lost, stolen or non-received card, card balance (card in hand needed for balance), catalog requests or retail merchant list catalog—800.343.2607 General program—800.253.3428 Log-in help—800.253.3428 or acdelco360.com ACDelco 1Store/Merchandising accdelco1store.com or contact your ACDelco representative 43 ACDelco Training Website (LMS) 800.825.5886, prompt 1, or visit acdelcotraining.com 14 Alamo Rental Car Discount (Shop Owners and Employees Only) acdelco.com 66 American Impact Media (AIM) (On-Hold Messaging Service) 800.664.6534 66 ASE Blue Seal Program Discount 888.ASE.TEST (888.273.8378) 61 AutoVitals (Digital Multi-Point Vehicle Inspection) 866.949.2848 or autovitals.com 68 Automotive Training Institute (ATI) 888.471.5800, ext. 9140, or 301.575.9140 62 Babcox Subscriptions 330.670.1234, ext. 242 62 Bosch Service Tool Discount 800.533.6127, prompt 1 17 BuyPower Card (for PSC Accounts and Their Customers) 866.464.8800 or visit buypowercard.com to apply 60 CONNECTION e-Business Tools 800.825.5886, prompt 3, for eBusiness Helpdesk 11 Consumer Assurance Program 800.223.3526, prompt 3 30 Customizable Landing Pages Contact your ACDelco representative 4 Dell Computer Discount 866.746.4977, member ID# AF19613618 63 Diagnostic Hotline Discount—Diagnostic Repair Assistance 800.825.5886, prompt 2, then prompt 1, or diagnostichotline.com 16 Direct-Hit Discount 800.745.9649, prompt 3 17 Drew Technologies 877.888.2534, option 2, or drewtech.com 18 E-INSPECT (Digital Multi-Point Vehicle Inspection) 800.560.9369 or [email protected] 68 Enterprise Rental Car Discount (PSC Account Customers) 800.363.0923, ACDelco Corporate ID# ADX2021 64 Ergotron Discount dell.com/atg/acdelco 67 GM Automotive Service Educational Program (GM ASEP) 800.828.6860, prompt 2, then prompt 3 15 GM Dealer Equipment 800.GMTOOLS (800.468.6657), prompt 3 11 GM Service Information (GM Si) 888.212.8959 for technical support or acdelco.com 10 GM Vehicle Supplier Discount 800.960.3375—Use account number 900000 61 Helm Service Manuals Discount 800.551.4123, prompt 2 16 Hot Rod Processing (Credit Card Processing) 570.656.3013 or visit hotrodprocessing.com 64 Identifi x 800.288.6210 17 Image Materials and Signage acdelco1store.com 46 Internet Leads Tool Contact your ACDelco representative 52 (Online Digital and Mobile Search and Business Listing Management) iProspect Local Search & Google My Business Set-Up Contact your ACDelco Field Manager 54 Labor Reimbursement 800.223.3526, prompt 3 32 MechanicNet—Customer-Retention System, Facebook Setup 800.825.5886, prompt 4 52 Midtronics 800.776.1995, prompt 1, or midtronics.com 18 Mitchell 1 Discount 888.724.6742 or mitchell1.com 16 MTexting 877.632.4638 53 National Automotive Technicians Education Foundation (NATEF) 800.825.5886, prompt 1, or acdelco.com 15 National Car Rental (Shop Owners and Employees Only) acdelco.com 66 OnStar Contact your ACDelco representative 60 Repair Shop Websites 866.665.1605 or repairshopwebsites.com 67 Reynolds & Reynolds Discount (Business Forms) 800.869.7998 or reyrey.com/solutions/documents-solutions 63 Roadside Assistance 800.223.3526, prompt 3. Request brochures at acdelco1store.com. 36 TIS2Web Promotion 888.212.8959 for technical support, or acdelco.com 10 Yellow Pages Print Advertising Program Pam Wasko, SMG Local Spectrum, at 248.561.5066 53 Visit acdelco.com or fi nd us on Facebook at facebook.com/acdelco.

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