MICROSOFT DYNAMICS Ecosystem Map March 2021
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MICROSOFT DYNAMICS Ecosystem map March 2021 ERP Solutions DYNAMICS 365 FINANCE DYNAMICS 365 DYNAMICS 365 DYNAMICS 365 DYNAMICS 365 SUPPLY CHAIN MANAGEMENT PROJECT OPERATIONS COMMERCE BUSINESS CENTRAL Finance management Supply chain management Project Retail Enterprise resource management for medium and large sized companies for medium and large sized companies management management for small and medium sized companies Revenue Recognition Cost management Asset management Procurement and Vendor collaboration Project sales management Resource planning AI product Commerce app Cloud scale unit Planning Treasury sourcing recommendation marketplace Credit management Financials embedded Power BI Master planning Time and attendance Project accounting Schedule table Cloud POS & Warehouse management Inventory management Service management Digital commerce Assortment Modern POS Intercompany Consolidations Self service portal Mixed Reality Inventory-based projects Offer management management Assembly management Workfl ow Cost allocation integration Fraud protection Replenishment Treasury General ledger Retail headquarter Invoice summary page Lead management integration Customer segmentation management Production management Accounts receivable management Sales and marketing Inventory visibility and targeting Organization administration Fixed assets Price list management Time and expense management Pricing Online stores Analytics Budgeting Transportation Questionnaire Cloud & Edge scale unit Product categories Accounts receivable Expense management management Microsoft Project integration Client management B2B & B2C e-commerce Retail HQ XBRL Project management Project management Scale Unit Manager Employee management Budgeting Payroll Inventory management and accounting Billing Teams collaboration Stores management Microsoft Teams Task management Human resource management Rebate management Retail server Integration Audit workbench Asset leasing Human resources Warehouse Project contracts management Comprehensive project operations Shift management Service management CRM management IoT Intelligence Call centers PayPal payments Accounts payable Tax Production control Requirements management Upgrade from Dynamics 365 PSA Omnichannel excellence connector Finance management Microsoft Power Platform integration Loyalty management Cash and bank management Finance insights Product information Dynamics 365 Self service portal Fixed assets management Credit and collections Accounts payable CRM Solutions Services DYNAMICS 365 DYNAMICS 365 MICROSOFT DYNAMICS 365 PLANNING INVENTORY VISIBILITY ADD-IN GLOBAL INVENTORY ACCOUNTING SALES SALES PROFESSIONAL RELATIONSHIP SALES OPTIMIZATION FOR DYNAMICS 365 SCM ADD-IN FOR DYNAMICS 365 SCM Sales management Build customer relationships External micro service External micro service External micro service Sales management solution for professionals at scale with relationship selling for planning for inventory for inventory accounting Client management Pipeline manager workspace Microsoft Teams Visual insights Document management LinkedIn Sales Navigator integration Multi-tenant Real time Costing ledger Integration Engagement platform Order management Simplifi ed opportunity-to- Outlook add-in Relationship visualization What if analysis Improved performance Cost object policy Microsoft invoice process Contact management Proposal management Relationship Sales Teams add-in Contacts analysis Planning insights Simply to share Input measurement basis policy integration Customer 360 view Marketing Lead management Forms pro support Next best action Hyper Scale Simply to integrate Cost fl ow assumption policy Dynamics 365 Sales data Forecasting and Product information Sales mobile Sharepoint support PointDrive integration External Signals support Simply to integrate Gamifi cation management Business process fl ow Business process InMail communications support Real time Digital selling Competitors management management Documents templates DYNAMICS 365 DYNAMICS 365 DYNAMICS 365 CONFIGURABLE BUSINESS ELECTRONIC INVOICING TAX SERVICE CUSTOMER SERVICE FIELD SERVICE MARKETING DOCUMENTS REPORTING ADD-ON FOR DYNAMICS 365 Customer service Field service Marketing IN WORD AND EXCEL External micro service External micro service management and maintenance management management External micro service to setup documents to setup documents for taxes Customer service center Client management Connected fi eld service Service orders management AI powered analytics Layout editor Predefi ned templates Out-of-the-box integration Multiple e-invoice formats Out-of-the-box integration Confi gurable tax calculation with Dynamics 365 Apps (XML, JSON, TXT, CSV) with Dynamics 365 Apps designer to defi ne formulas Connected customer service Service management Competence management IoT alert AI-based suggestions Customer journey Email A/B testing Document lifecycle management and conditions Electronic invoice process External web services including Confi guration of tax service AI-suggested cases Omnichannel chat & calls Resource management Contracts/Offers Deep personalization experience Support approvals using Extended Data Model confi guration certifi cation handling through the RCS Shared tax determination management Microsoft Automate and calculation solution Queue management Integration with Dynamics Proactive service delivery Event management Routing Regulatory Confi guration Confi gurable exception Confi gurable tax matrix across legal entities 365 Virtual Agent for Sales Microsoft Teams for virtual Services (RCS) support message handling to automatically determine Case management Customer Service Resource scheduling Client management events support tax codes, rates, VAT ID dashboard Return management Task management Unifi ed intelligent routing Digital marketing Customer journey Resource planning Billing management Service calendar management Knowledge management Marketing campaign management Customer assets Procurement management Logistic management Product information Service scheduling management Deeply personalized emails management migration tool campaigns Customer Insights integration Modular Solutions DYNAMICS 365 HUMAN RESOURCES DYNAMICS 365 OMNICHANNEL DYNAMICS 365 UNIVERSAL MICROSOFT DYNAMICS FINANCE AND FIELD SERVICE FOR CUSTOMER SERVICE RESOURCE SCHEDULING 365 - GAMIFICATION OPERATIONS MOBILE APP MOBILE APP Connect with customers Schedule any data Employee and teams Mobile solution for Finance Mobile solution Human resource management thru different channels in Customer Engagement competitions management and Operations for Field Service People management Leave and absence management Benefi ts management Communication panel Agent confi gurator Multi-resource scheduling Fulfi llment preferences Gamifi cation management Predefi ned workspaces Server data in real time management Task management Employee and manager self service Learning Agent dashboard / work items Facility scheduling Schedule board tab KPI’s management Custom workspaces designer Signature support Next best action Compensation management Employee development Business processes management Video / audio calls support Resource pools Resource crew scheduling Gamifi cation portal Built-in integration with Dynamics 365 Email integration Single interface Compliance Organization and personnel management Performance management Optimization tool for offl ine capabilities Push notifi cations HR programs optimization Employee transfer management LinkedIn integration Access documents Alerts management Personal management Skills management CUSTOMER PORTAL FOR DYNAMICS DYNAMICS 365 DYNAMICS 365 DYNAMICS 365 DYNAMICS 365 FOR DYNAMICS 365 LIFECYCLE SERVICES 365 SUPPLY CHAIN MANAGEMENT CUSTOMER VOICE UNIFIED SERVICE DESK APP FOR OUTLOOK PHONES AND TABLETS CONNECTOR FOR LINKEDIN Collaboration portal Power Apps portals template that create Enterprise feedback management Framework Customer Engagement Unifi ed app Seamless synchronization to manage business-to-business (B2B) website application for call centers solution for Microsoft Outlook for phones and tablets of LinkedIn leads the application lifecycle Authentication Ability to create orders Personalized surveys Personalize survey Note capturing Audit trails Contacts and leads Email templates Unifi ed Interface LinkedIn authentication Environment User and authorization management management Ability to view account Question builder Real-time insights Agent scripting Session management Link emails to contacts Global search Access to all apps Matching strategy management Invitation process for information Business process library System customers to use the website Integrated customer Feedback solution templates Application Confi gurability Relationship assistant Phone calls and tasks Offl ine work support diagnostic Pre-confi gured user roles and data platform integration Updates management Ability to view order history entity permissions Multichannel survey UX themes Partial response distribution Confi gurable toolbars Implementation process control Pause and resume survey AI Solutions Mixed Reality Solutions DYNAMICS 365 DYNAMICS 365 DYNAMICS 365 DYNAMICS 365 DYNAMICS 365 DYNAMICS 365 CUSTOMER INSIGHTS CUSTOMER SERVICE INSIGHTS SALES INSIGHTS FINANCE INSIGHTS PRODUCT VISUALIZE REMOTE ASSIST Power personalized engagement AI-driven insights and virtual agents Built-in AI tools Place a 3D digital twin Mixed reality remote with customer insights in customer service AI-driven insights in sales to improve cash fl ow of product in real life presence tool Data enrichment