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Everyone Matters Pulse Survey National Report 2020

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Everyone Matters Pulse Survey National Report 2020 Page 0 of 91 Everyone Matters Pulse Survey 2020 National Report for Health and Health and Social Care Partnerships Contents Ministerial Foreword for Everyone Matters Pulse Survey Report 2020 ....................... 4 Introduction .................................................................................................................... 5 Background ................................................................................................................ 5 The Pulse Survey ....................................................................................................... 6 Fieldwork .................................................................................................................... 6 Report ......................................................................................................................... 6 Staff Experience Stories ............................................................................................ 6 Response Rates Overview ............................................................................................ 7 Overall Response Rate .............................................................................................. 7 Reasons for Lower Response Rate ....................................................................... 8 Partials and Non-Completion ................................................................................. 8 Survey Methods ......................................................................................................... 9 SMS ......................................................................................................................... 9 Respondent Profile ...................................................................................................... 11 Demographics .......................................................................................................... 11 Staff Grouping .......................................................................................................... 12 Change ..................................................................................................................... 13 Overall Experience ...................................................................................................... 15 Overall Experience ................................................................................................... 15 Comparison to iMatter .......................................................................................... 15 Individual Boards .................................................................................................. 16 Recommendation ..................................................................................................... 17 Individual Boards .................................................................................................. 17 Well-Being.................................................................................................................... 19 Introduction ............................................................................................................... 19 Staff Well-Being........................................................................................................ 20 Staff Groupings ..................................................................................................... 22 Individual Boards .................................................................................................. 23 Sources of Worry ......................................................................................................... 26 Work Related Worries .............................................................................................. 26 COVID-19 and Personal Worries ............................................................................ 28 Page 1 of 91 Well-Being Support...................................................................................................... 29 Work Related Support .............................................................................................. 29 Personal Support ..................................................................................................... 31 The impact of COVID-19 ............................................................................................. 32 Future Uncertainty .................................................................................................... 32 Resilience ................................................................................................................. 32 Patient/Client Care ...................................................................................................... 34 Collaborative Working ................................................................................................. 37 Individual Boards ...................................................................................................... 38 Management and Leadership ..................................................................................... 42 Line Managers.......................................................................................................... 42 Senior Management/Leadership Teams ................................................................. 42 Individual Boards .................................................................................................. 43 Communication ........................................................................................................ 44 Treatment at Work ....................................................................................................... 45 Redeployment.............................................................................................................. 46 Career Development ................................................................................................... 47 The Workplace............................................................................................................. 48 Working from Home ................................................................................................. 48 Flexible Working ....................................................................................................... 49 Feeling COVID-19 Safe at Work ............................................................................. 49 Public Transport .................................................................................................... 50 Workload and Job Security ......................................................................................... 51 Workload .................................................................................................................. 51 Job Security .............................................................................................................. 51 Pride ............................................................................................................................. 52 Appreciation ................................................................................................................. 54 Staff Groupings ........................................................................................................ 54 Appendices .................................................................................................................. 57 Appendix 1: Everyone Matters Pulse Survey Questionnaire .................................. 58 Appendix 2: Participating NHSS Boards and HSCPs ............................................. 64 Appendix 3: Sample and Response Rate Data ...................................................... 65 Appendix 3: Notes on Response Rate Data ........................................................... 66 Surveys Sent ......................................................................................................... 66 Paper Surveys ...................................................................................................... 66 Page 2 of 91 Appendix 3: Paper Response Rates ....................................................................... 67 Appendix 3: Response Rates in 2020 compared to 2019 ...................................... 68 Appendix 4: Demographics ...................................................................................... 69 Gender & Sexuality ............................................................................................... 69 Age ........................................................................................................................ 69 Disability ................................................................................................................ 70 Religion ................................................................................................................. 70 Ethnicity ................................................................................................................. 71 Appendix 5: iMatter Calculations ............................................................................. 73 Appendix 6: National Benchmark Well-Being Data................................................. 74 Appendix 7: Open Question Analysis: Worries ....................................................... 75 Work-Related ........................................................................................................ 75 COVID-19 and Personal Worries ......................................................................... 76 Appendix
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