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Simplifying the Business IATA E-Services Airline Guide to EMD Implementation Effective 1 July 2010

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Simplifying the Business IATA E-Services Airline Guide to EMD Implementation Effective 1 July 2010 Simplifying the Business IATA e-services Airline Guide to EMD Implementation Effective 1 July 2010 1st Edition Simplifying the Business IATA e-services Airline Guide to EMD Implementation Effective 1 July 2010 1st Edition NOTICE DISCLAIMER. The information contained in this publication is subject to constant review in the light of changing government requirements and regula- tions. No subscriber or other reader should act on the basis of any such information without referring to applicable laws and regulations and/or without taking appropriate professional advice. Although every effort has been made to ensure accuracy, the International Air Transport Association shall not be held responsible for any loss or damage caused by errors, omissions, misprints or misinterpretation of the contents hereof. Furthermore, the International Air Transport Association expressly disclaims any and all liability to any person or entity, whether a purchaser of this publication or not, in respect of anything done or omitted, and the consequences of anything done or omitted, by any such person or entity in reliance on the contents of this publication. Opinions expressed in advertisements appearing in this publication are the advertiser’s opinions and do not necessarily reflect those of IATA. The mention of specific companies or products in advertisement does not imply that they are endorsed or recom- mended by IATA in preference to others of a simi- lar nature which are not mentioned or advertised. © International Air Transport Association. All Rights Reserved. No part of this publication may be reproduced, recast, reformatted or trans- mitted in any form by any means, electronic or mechanical, including photocopying, record- ing or any information storage and retrieval sys- tem, without the prior written permission from: Senior Vice President Marketing and Commercial Services International Air Transport Association 800 Place Victoria P.O. Box 113 Montreal, Quebec CANADA H4Z 1M1 Simplifying the Business e-Services Project ISBN 978-92-9233-470-3 © 2010 International Air Transport Association. All rights reserved. Montreal — Geneva TABLE OF CONTENTS 1. FOREWORD.............................................................................................................................................9 2. INTRODUCTION ....................................................................................................................................11 2.1. ABOUT SIMPLIFYING THE BUSINESS....................................................................................................11 2.2. HOW IATA SUPPORTS AIRLINES .........................................................................................................11 2.3. IATA E-SERVICES PROJECT ...............................................................................................................13 2.3.1. The Problem............................................................................................................................13 2.3.2. The Solution............................................................................................................................13 2.3.3. The Business case..................................................................................................................14 2.3.4. The Benefits............................................................................................................................15 2.3.5. IATA’s Approach & Targets ....................................................................................................15 3. EMD STANDARD SOLUTION FOR AIRLINES.....................................................................................17 3.1. AIRLINE INDUSTRY TREND FOR ANCILLARY REVENUES..........................................................................17 3.2. CURRENT MCOS OPTIONS AND LIMITATIONS.......................................................................................18 3.2.1. Current Options.......................................................................................................................18 3.2.2. Limitations ...............................................................................................................................18 3.2.3. Interline ...................................................................................................................................19 3.2.4. Ground Handling.....................................................................................................................19 3.2.5. Conclusion ..............................................................................................................................20 3.3. EMD AS THE SOLUTION.....................................................................................................................20 3.3.1. Withdrawal of Paper................................................................................................................20 3.3.2. Risks of not Implementing EMD..............................................................................................20 3.4. COMPARISON TO ET..........................................................................................................................21 3.4.1. Similarities with ET..................................................................................................................21 3.4.2. Differences to ET ....................................................................................................................22 4. IMPLEMENTING AN EMD PROJECT ...................................................................................................25 4.1. EMD PROJECT FOR AIRLINES ............................................................................................................25 4.1.1. Getting Started........................................................................................................................25 4.1.2. Project Management...............................................................................................................27 4.1.3. Impact of EMD on the Industry systems .................................................................................33 4.1.4. Key Project Milestones ...........................................................................................................33 4.2. UNDERSTANDING EMD RESOLUTIONS 725 F, G AND H ........................................................................34 4.2.1. Participants in the EMD Process ............................................................................................34 4.2.2. Validating the EMD .................................................................................................................34 4.2.3. Basic Elements and Validations..............................................................................................35 4.2.4. EMD Types .............................................................................................................................37 5. EMD PROCESS DESCRIPTION............................................................................................................45 5.1. EMD ISSUANCE ................................................................................................................................45 5.1.1. Preparation..............................................................................................................................45 5.1.2. Messaging...............................................................................................................................47 5.1.3. Issuance..................................................................................................................................48 5.1.4. Association and Disassociation ..............................................................................................50 5.2. EMD DISPLAY AND MODIFICATION .....................................................................................................53 5.2.1. Display ....................................................................................................................................53 5.2.2. Exchange ................................................................................................................................56 5.2.3. Refund.....................................................................................................................................58 5.2.4. Void .........................................................................................................................................60 5.3. TRAVEL AGENCY EMD ......................................................................................................................62 5.3.1. Travel Agency EMD process ..................................................................................................62 5.3.2. Travel Agency EMD Display ...................................................................................................62 5.3.3. Travel Agency EMD issuance.................................................................................................63 5.3.4. Travel Agency EMD Modification............................................................................................64 5.3.5. Travel Agency EMD Exchange/Reissue function ...................................................................64 6. FAQ.........................................................................................................................................................66
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