Member Newsletter

In this issue: April 2008

News in brief 1 Editorial Agenda 2 Dear Members and colleagues, This is the first edition this year of the Member Life of the Asso- 2 Newsletter and we have compiled a number of ciation In this first quarter of 2008 PostEurop has been news items and more in-depth articles covering busy with the major issues concerning our the Krakow Plenary Assembly, a welcome to five EU REport 4 industry: the postal directive and impacts of new member operators and to three new board liberalisation, sustainable development and members. We also wanted to look at the 3rd Other PostEurop 6 carbon footprint, raising quality of service and Postal Directive, the Slovenian presidency of the customer satisfaction to name just a few of the EU and of course to go over various activities that activities items being discussed in PostEurop and across PostEurop has led in the past few months and Postal announce- 7 committees and working groups. And even if projects for the next quarter. This includes a full ments Brussels might seem far away to you at times, the calendar of events, updates on the UPU congress effects of European legislation and developments and other announcements. will be visible in all countries of the EU and wider Europe – within a certain time frame. We hope that you will find this newsletter informative and we encourage you to send us PostEurop aims to continue to foster discussions more news and comments in order to help us be on how the European Postal sector can meet as thorough as possible when reporting on items expectations from a policy angle as well as from of interest to the European postal sector. customers’ point of view.

News in Brief

January a joint venture called “Italia earnings up more than 30% in Logistica” 2007 02.01.2008 TNT France tests biofuel for delivery vehicles 28.02.2008 CTT Correios de 17.03.2008 Itella acquires Portugal exceeds all quality of Kauko Group 08.01.2008 Full privatisation of service targets Written, designed, edited and Maltapost April produced by PostEurop March 24.01.2008 bets on 01.04.2008 – Merger between Editor-in-Chief: Anne-Sophie Duchene ecological power 04.03.2008 CEEP supports Posten and Contributions: competitive internal energy Carl Ervin February market Noella Thibaut 12.02.2008 EC welcomes final 07.03.2008 Postbank and TNT PLEASE CONTINUE TO SEND The contents of this publication are compiled adoption of VAT Package Post opt for own sales outlets YOUR PRESS RELEASES TO in good faith. The publisher ANNE-SOPHIE.DUCHENE@ accepts no responsibility for 22.02.2008 De Post- 13.03.2008 Itella Information’s POSTEUROP.ORG errors or omissions. is to buy Belgacom’s 50 pct ipost receives award at CeBIT stake in Certipost trade fair in Germany © PostEurop 2008 All illustrations are PostEurop copyright, 28.02.2008 Ferrovie dello 13.03.2008 Austrian Post except when specified Stato and create publishes revenues and LIFE OF THE ASSOCIATION

PostEurop Plenary Assembly in Krakow

Hosted by ’s in Krakow on Delegates from all member operators were liter- 16 and 17 January 2008, the PostEurop Plenary ally showered with presents and will not soon Assembly addressed its members’ plans for the forget the wonderful hospitality of Poczta Polska future. Presentations included various business and all its staff present. strategies carried out in different corners of - Eu rope by different operators. Participants discussed innovation extensively, as well as environmental challenges such as carbon footprint and paper use. Furthermore PostEurop’s role in improving quality of service throughout the membership was also outlined. Alongside the ordinary plenary assembly took place a Management Board meet- ing, IAC & UPU RUs WG meetings, Terminal Dues Forum. The second day was dedicated to Internal Affairs and focused on the preparations for the PostEurop added to the festivity by celebrating UPU congress taking place this summer. its 15th Anniversary, blowing candles on a huge birthday cake, and offering participants a small The hosts from Poczta Polska certainly went to glass gift bearing its logo and year of creation. great lengths to make it an event to remember. The dinner and show in the salt mines on Wednes- PostEurop next extraordinary plenary assembly day evening completely charmed all participants just like the cocktail on Tuesday and visit and din- will take place in Brussels on 13 November 2008 ner on Thursday.

Postal Agenda

APRIL MAY JUNE 9.04 PostEurop Corporate 30.04 Customer Forum, and Process Review in BH , Social Responsibility Workshop, London Sarajevo Brussels 8.05 UPU & RUs WG meeting, 02-06.06 Green Week ‘Changing 9.04 Terminal Dues Forum, Porto our Behaviour’, Brussels Brussels 14.05 CERP Good Regulatory 12.06 Communications Directors 10-11.04 Training Session PRO Practices meeting, Riga meeting in Brussels (to be ACTIN Project, Brussels 15-16.05 Quality of Service confirmed) 16-17.04 14th CEPT Conference WG and CEO Roundtable on 17.06 PostEurop Management ‘Technology and Regulation’, Quality of Service and Customer Board meeting, Brussels Strabourg Satisfaction, Dubrovnik 20.06 Vocational Training 18/04 GHG Reduction 15-16.05 CERP Plenary meeting, Seminar, Bern, Switzerland Programme Kick off meeting Riga 20-28.06 EFIRO 2008 World 22.04 Quality of Service 19.05 World Awards, Philatelic Exhibition, Bucharest WG workshop on Route Budapest Management, Tirana 20-21.05 World Mail & Express Further information on these 22.04 EAC meeting in Budapest Europe 2008, Budapest events is available on our hosted by 21-22.05 7th Crisis Managers WG website: www..org/ 23-24.04 Quality of Service WG meeting, Kiev events meeting, Tirana 22.05 Intelligence Managers YOU CAN ADD YOUR EVENTS 29.04 Customer Relations WG Meeting in Brussels THROUGH THE POSTEUROP meeting, London 25-31.05 Quality of Service WG WEBSITE! Page  LIFE OF THE ASSOCIATION

5 new member operators

Five additional European postal operators have • New members: signed up to PostEurop in the past 6 months, • Belpochta of Belarus • HayPost of Armenia bringing the number of members from 43 to now • Post of Montenegro 48. • Hrvatska pošta Mostar of Bosnia & At the plenary assembly in , Austria, in Sep- Herzegovina tember of 2007, Belpochta, operator of Belarus of- • Poste Srpske of Bos- nia & Herzegovina ficially joined PostEurop. Later, during PostEurop’s plenary assembly in Krakow, Poland, HayPost of Armenia (the first operator from the South Cauca- sus to join), Post of Montenegro, Hrvatska pošta Mostar and Poste Srpske of Bosnia & Herzegovina became members of the association.

Lara Tcholakian, Deputy Director General for International This is a key performance indicator for PostEurop Relations, Haypost, Bernard Damiens, Chairman, PostEurop that postal operators throughout Europe are re- and Želijko Gugić, Director General, Hrvatska pošta Mostar alizing the benefits of joining the association. By reaching beyond the European Union, PostEurop is providing a platform for cooperation between “This is truly an honour and a step forward for HayPost to be European operators and assistance to operators part of the PostEurop family. Being part of this network will from non EU countries. Working to broaden the help place HayPost and Armenia on the European map by membership is always ongoing as PostEurop is ensuring cooperation and innovation, as well as operational working towards representing the entire Euro- quality and efficiency,”stated Lara Tcholakian, Deputy Director pean postal industry. General for International Relations.

The Chairman, Secretary General, and Manage- “HayPost’s programs in the field of quality of service and postal ment Board of PostEurop are delighted to wel- operations will improve with the support of PostEurop mostly come these new members and look forward to through participation in industry seminars, workshops, and working with them to improve service, quality technical assistance.” and efficiency, and to defend the interests of the European postal sector.

3 new board members

Maria Isabel Tavares, Director, The third new board member for International Unit - Institutional this 2008-2010 mandate is Ingi- Coordination of CTT - Correios de mundur Sigurpalsson, General Portugal was elected board mem- Manager & CEO of ĺslandspóstur ber during the Vienna Plenary hf, Iceland, who is responsible for Assembly in September and she the Intelligence Transversal. takes charge of the International Affairs Committee.

Botond Szebeny, Executive Direc- tor, International Business Unit of Magyar Posta, Hungary, is also a newly appointed Board Member. He becomes Chairman of the Eu- ropean Affairs Committee.

Page  EU REPORT

Slovenia and the EU presidency

Eurozone: Slovenia only measures 20,273 square kilometres ber States. In the first half of 2008, Slovenia holds •Slovenia was the first and is barely 300 kilometres across. But it is large the Presidency for the first time, and the first of of the latest group of enough to have everything: the Alps, the Medi- the twelve “new” member states that joined the EU members to meet the strict criteria for terranean, the Pannonian Plain, and the mysteri- EU in the 2004 and 2007 enlargements to do so. joining the eurozone, ous Karst caves. Slovenia is a democratic repub- which it did on 1 lic since 1991, its capital city is Ljubljana and its Slovenia’s Presidency follows its trio partners January 2007 population 258,873. Germany and Portugal. The next Trio consists of France, Czech Republic and Sweden. The central The Presidency, i.e. the Presidency of the Council issues of the German, Portugal and Slovene trio of the European Union, is held by each Member programme are the continuation of the EU’s re- State in turn for a period of six months. During this form and constitutional process, implementation time, the Presidency is the “face and voice” of the of the Lisbon Strategy for Growth and Employ- European Union, speaking on behalf of all Mem- ment, as well as further progress towards the completion of the European area of freedom, se- curity and justice. On April 2, Mr Bernard Damiens (Chairman of the Management Board) and Mr Ingemar Persson (Secretary General) of PostEurop met About Pošta Slovenije: with the management team of at their headquarters 1,336 postal office counters in Maribor. Close to 7000 employees Mr Aleš Hauc, CEO of Post of Slovenia, 70% of households are covered by a six day per presented Post of Slovenia’s performance week delivery service results discussed the liberalisation of the CEO: M. Ales HAUC European mail market and the preparation PostEurop contact: Marjan Osvald, Director of In- for the PostEurop’s Plenary Assembly due to ternational Relations be held in Bled, Slovenia in October 2009.

3rd Postal Directive

• The third postal On 30th January 2008 the European Parliament con- the European Parliament first-reading position which directive has been firmed that remaining postal service monopolies published in the said that Member States that acceded to the EU after European Official should expire by 1 Jan 2011 - or 2013 for some Mem- the entry into force of Directive 2002/39/EC or Mem- Journal of 27 February ber States. ber States with a small population and limited geo- 2008. Detailed graphical size could postpone to 2013. information: joost. In a second reading deal with the Council, the Euro- [email protected] pean Parliament stuck to the compromise already The text makes clear that, in a liberalised market, the (chair WG directive). endorsed by the Council on the opening up of EU universal service obligation remains untouched (at postal services to competition. In its common posi- least 5 day service for letters and parcels). The fund- tion, the Council had incorporated all major elements ing for these universal services should be guaranteed of the European Parliament’s position at first reading. if market players prove unable to provide such ser- vices profitably. In that case, Member States may, for Among the key points was the date for market open- example, decide to set up compensation funds, other ing: by 2011, two years later than the Commission types of sharing mechanisms, pay or play systems, So- had proposed, with the possibility for 11 Member cial elements are also taken into account in the new States (i would suppress this since it comes again directive (operators to respect working conditions). hereafter: which joined the EU after 2004 or with a dif- ficult topography or small population such as Greece MEPs also agreed with Council on the principle of & Luxemburg) to postpone market opening by a fur- reciprocity: in order to avoid market distortion and ther two years to 2013. The following Member States unfair competition, those Member States having may postpone implementation until the end of 2012: opened their markets should be able to refuse/sus- Cyprus, Czech Republic, Greece, Hungary, Latvia, pend (between 2011-2013) authorisation to opera- Lithuania, Luxembourg, Malta, Poland, Romania and tors still protected by a national monopoly in another Slovakia. For Luxembourg, the Council agreed with Member State. Page  Velessit aciliquat aut ea acidunt el iriusci et la adionulla EUaugiat, REport quississed tat vulla con ut eum dolore min ut- pat nonsed dolobor sit, quissequipit autat. Odolobo rperit lum dolummo dolumsan er ilit ate magna faccum volor adio dolobortie magniam, co- nullaorem vent ute mincin ero corper senim nullametPractical guide to EU funding alisi. 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The answer to this question is provided by the translated. “Practical Guide to EU funding for research, devel- You can download the practical guide here http:// opment and innovation” that has been developed ec.europa.eu/research/consultations/pdf/practi- by the services of the European Commission. In cal_guide_eufunding_en.pdf addition to practical information on combining the different funding sources, the guide includes Please contact Antonino Scribellito, Project Man- a description of each fund, advice for policy mak- ager, for more information on applying for EU ers and an innovative Checklist and Scorecard. funds, [email protected]

Green House Gas Reduction Programme

PostEurop’s Environment Working Group, under the authority of the Social Responsibility Com- Magyar Posta of Hungary and CTT-Correios de Portugal join mittee, has now completed the measurement the Green House Gas Reduction Programme. 16 members protocol and CO2 indicator report, describing the have now agreed to an ambitious average 10% reduction procedures for collecting and measuring data for of greenhouse gas emissions over the next five years. reporting your organisation’s CO2 figures.

This protocol is based on the most widely used international tool that helps to understand, quan- tify, and manage greenhouse gas emissions (GHG protocol by World Business Council for Sustain- able Development and World Resources Insti- 18 April at PostEurop Headquarters with all the tute). Furthermore it is a European open platform programme participants. that fits perfectly within the framework of the Eu- ropean Union’s Intelligent Energy Programme. Environment WG Once again PostEurop invites you to join the ini- contact: tiative which we are confident will contribute to • Pierre Mawas, La The Environment Working Group is now ready to ensuring a more sustainable growth of your post- Poste, pierre.mawas@ start collecting data. A meeting is taking place on al business. laposte.net tel: +33155440335

NEW: Visit the website of the Green House Gas Reduction Programme : www.sustainablepost.eu

Page  Posteurop activities

European Mail Industry Platform - EMIP

EMIP : In 2007 PostEurop launched EMIP European The group of stakeholders identified four areas •Contact Ingemar Mail Industry Platform, which brings together for cooperation: Persson, Secretary actors in the postal sector and related industries - Value of mail General, PostEurop to consider the future of the wider postal - Environment sector and discuss the challenges faced by the - Innovation whole industry. This new platform will facilitate - Promote a positive image of the sector cooperation at industry level. An example of such collaboration is the Print Sells campaign initiated Amongst the activities already carried out by by CEPIFINE, the European association of fine the group are the compilation of an inventory of paper manufacturers. initiatives, research, and data available in the four identified areas across the postal industry. The group met on 30 November 2007 and 31 January 2008 in Brussels with representatives Other projects include seminars and roundtables, from the direct marketing associations, machine research, training, etc... manufacturers, paper industry, printers,envelope producers, consultants and other suppliers.

The Platform aims to be a catalyst for the whole sector. It will collect data and carry out research, exchange information and best practice and work together to find innovative solutions to today’s challenges.

Print Sells is a campaign organized by a group of partners known as the United Print Chain (made of printing machine builders, ink manufacturers, publishing companies, postal organisations and of course the paper companies themselves). PrintSells believes that “print” in all its different forms makes a very significant contribution to sales of branded products and services in Europe. It is the link between customers and advertisers, in that it conveys much of what the brand is all about. The examples are numerous,and some of these have been documented in the campaign brochures (available at www.printsells.org).

CUSTOMER FORUM 2008 - London, UK The Customer Relations Working Group of PostEurop organises its next Customer Forum in London on 30 April. The Forum will take place during the International Direct Marketing Fair, organised by Reed Exhibitions from 29 April-1 May and will be one of the professional seminars of the event. See www.posteurop.org for the programme of the Customer Forum See the IDMF website for more information on the event www.idmf.co.uk Contact John Wennekes, TNT [email protected]

Page  announcements

NEW: Executive Master in Postal Leadership

With a campus near Lake Geneva and comprising of This type of international learning atmosphere pro- UPU Congress Update 10.000 students and staff, the Ecole Polytechnique motes the opportunity to better conceptualise and Fédérale de Lausanne (EPFL) is just one of two Fed- implement problem solving techniques while in- As the 24th Universal Postal Union Congress draws near, eral Institutes of Technology in Switzerland. It offers teracting with your peers around the world as they preparations are well underway 14 different Bachelor’s and Master’s programmes confront similar issues in today’s dynamic postal in the new host city of Geneva, while also providing specialised degrees such as the industry. Switzerland. The Congress is the Executive Master in Postal Leadership. culmination of planning and As the global postal industry changes, management strategy as it will adopt the 4- The Executive Master in Postal Leadership pro- through leadership becomes more prevalent in de- year road map called the Nairobi gramme is intended to groom current middle and cision making. A global programme such as the Ex- Postal Strategy (NPS). The NPS senior level managers by teaching the necessary ecutive Master in Postal Leadership is an innovative will take into account the in- skills to move up to the executive level. The unique and proactive look into solving tomorrow’s postal depth analyses that have been conducted on the evolution of training environment is designed for working profes- concerns. The cost of the programme is CHF 35.000 the postal sector, global postal sionals who will not need to take a sabbatical from (includes tuition, lunches, breaks, and materials). trends and its impact on the their current positions. The 10 week programme However, this fee does not cover travel or accom- WTO as it pertains to the UPU, as is part time and is spread over a 15 month period modation to any of the 4 locations, which the EPFL well as the results from the series (including Thesis paper). The classes are separated suggests approximately CHF 15.000 to cover those of discussions from the Round into 4 modules – Strategic Leadership, Leadership expenses. Table Strategy meetings that through Innovation, Technology, and Organisa- took place throughout 2007. tional Transformation. The students will gain valu- For complete information, please go to: able “hands on” training by travelling to Switzerland, For complete information on the NPS, go to: North America, and Asia-Pacific attending lectures http://postal-leadership.epfl.ch/page21158-en.html and visiting work sites. http://www.upu.int/congress/ en/draft_nairobi_postal_strat- egy_en.pdf Training and Skills London workshop

A Workshop on Training and Skills Development Joint presentations from employer and employee took pleace on 29 February 2008 in London, organ- sides followed by debates aimed share the Postal ised by the Social Dialog Committee. It was part of a Sector common vision on the importance of Training project co-financed by the European Commission of and Skills Development in the business and also in three regional workshops in Tallinn (Estonia), Vienna the social field. (Austria) and London (UK). Fore more information contact Heike Ausprung, So- The aim of this workshop, introduced by cial Affairs Committee, Heike.Ausprung@Deutsche- CEO Adam Crozier was to identify key themes and Post.de practices, along with the presentation of the Joint Declaration on Training and Skills Development.

CONTACT US For information requests, contributions, advertising, press releases, subscriptions: Anne-Sophie Duchene, Communications Manager t +32 2 724 72 86 [email protected]  For events, meetings and administrative information: Nathalie Vandenameele, Management Assistant t +32 2 724 72 80 [email protected] Page  Page