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Sustainability Report Advania 2020

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Sustainability Report Advania 2020 Sustainability Report Advania 2020 1 | Advania Sustainability Report 2020 Content 1 Introduction 23 Sustainable offerings 3 Hightlights 2020 24 Integrity and information security 5 Advania in brief 26 Circular economy 7 CEO foreword 27 Digitalisation for a sustainable society 8 Sustainability focus 29 Partnerships 10 Sustainability governance 30 Sustainable supply chain 11 Sustainable Advania 31 Sustainable supply chain 12 Attractive workplace 15 Diversity, gender balance and inclusion 34 Appendices 18 Business ethics and transparency 20 Climate smart operations 34 Appendix 1 Information on GHG emissions 22 Responsible financial management 36 Appendix 2 Index Global Compact principles/SDG 37 Appendix 3 Index ESG Introduction This Sustainability Report is prepared in accordance This Sustainability Report has not been audited exter­ with the requirements of Communication on Progress nally. For queries on its content, please contact your local by the UN Global Compact. It is the second joint Sustain­ Advania representative: ability Report published by Advania AB (herein ­­­after Advania Sweden – Helena Nordin, Sustainability Advania or Advania Group). The aim is to report on how Manager, [email protected] the Advania Group complies with the ten principles of the UN Global Compact. The report covers the financial Advania Iceland – Thora Rut Jonsdottir, Specialist in year of 2020 and the focus is to further expand the over­ Sustainability, [email protected] view of the sustainability work of the Advania compa­ Advania Norway – Dan Hugo Olsen, Quality Manager, nies in Iceland, Norway, Sweden, Finland, and Denmark. [email protected] At the national level, more detailed information on the Advania Denmark – Steen Bagger Carstensen, Partner, sustainability work of the local Advania companies can [email protected] be obtained. In Advania Sweden, for example, an annual Advania Finland – Sirkku Väisälä – HR Manager, sirkku. Sustainability Report has been published in accordance [email protected] with the GRI Standard level Core and with Chapter 7 of the Annual Accounts Act (1995:1554) since 2016. 2 | Advania Sustainability Report 2020 Highlights 2020 + 21,7 % Turnover +3,5 % 4,19 4,23 Commitment Engagement Employee growth Employee satisfaction (average) Yes Regular member 3 | Advania Sustainability Report 2020 Group timeline 2020 JANUARY The acquisition of Accountor ICT Oy was com­ pleted and the integration of the company into Advania Finland started. FEBRUARY In February Advania Group completed its project Advania Denmark brings 15+ years’ experience to become a pan­Nordic player by announcing and 28 IT professionals to the group. The company the acquisition of Danish IT­reseller and service is recognised for its focus on creating customer provider Kompetera A/S. value. Advania Denmark offers a broad range of MARCH–APRIL MAY JUNE MAY MARCH–APRIL pre­sales, infrastructure, CSP and MSP advice, services, and solutions to Danish companies and their international subsidiaries. Covid­19 was classified as a global pandemic March 11 and Advania acted quickly to protect our employees’ health and reduce the spread of infection. From mid­March and the rest of 2020, teleworking has been combined with work in the offices for the employees in all countries. The Advania group implemented a whistleblowing channel for all countries, run by a third party, WhistleB. The channel secures a safe and anony­ mous way to report on serious misconduct in good faith. As a member Advania voted yes to the new Code of Conduct in the Responsible Business Alliance (RBA) which includes stricter requirements on human rights, health and safety, environment and ethics in the global supply chain of electronics manufacturing. NOVEMBER Advania Iceland signed a climate declaration with the City of Reykjavik and Festa an association for Corporate Social Responsibility. The signature sta­ tes that Advania Iceland will reduce emissions and the generation of waste and will measure results and provide information on the progress. 4 | Advania Sustainability Report 2020 Advania in brief Our offerings Managed Services Our DNA: customer satisfaction in focus Advania offers a variety of managed services where clients can The objectives to ensure customer satisfaction and to never lose outsource specific IT operations. This may involve Advania a customer are deeply ingrained in our DNA. We focus on provi­ assu ming ongoing responsibility for operating, administrating, ding the best possible customer solutions, built on our compe­ monitoring and managing selected IT systems, services and tent employees and strategic partnerships with leading manu­ functions. In each case, Advania adjusts the service level agree­ facturers. We provide responsive high­quality customer support ments to the customer’s needs. and thrive on long­term customer relationships. We measure our results in customer satisfaction through the ‘Customer IT Infrastructure & Integration retention rate’, the proportion of returning customers. Advania offers solutions for IT infrastructure, integration pro­ Top 200 customers jects, consultancy and product support. Advania has data centre Country 2017 2018 2019 2020 solutions, IT platform projects, virtualisation solutions, solu­ Iceland 96 % 95 % 98 % 97 % tions focused on identity and access, as well as development, Sweden 98 % 99 % 92 % 96 % integration, and support of both software and hardware. Highly Finland* 98 % 99 % 92 % 96 % experienced IT architects and consultants make Advania the Norway 81 % 75 % 77 % 73 % Nordic region’s most experienced provider of IT infrastructure Denmark ­ ­ ­ 94 % and integration services. *Data for Finland is recalculated historically to reflect the customer retention for both Advania FInland and the company they acquired in 2020. Professional Services Advania provides a broad array of consulting services, software In 2020 Advania Iceland and Sweden introduced the indicator development, eBusiness services and infrastructure solutions value churn for measuring customer loyalty. This indicator will for private and public bodies, local and international custo­ be used for all companies in the group from 2021. mers. In the most demanding situations, Advania Professional Services delivers the results needed for successful IT operation. Value Churn* 2019 2020 Iceland 0,1 0,2 Our mission Sweden 1,3 1,1 Advania offers a wide range of IT services and support to thous­ *Value churn is defined as the revenue lost from previous year related to ands of companies and organisations, in both the private and customers with no revenue in the reference year. public sector. Our mission is to help our customers simplify their IT infrastructure by improving their functionality while reducing costs. We are in the business of making life easier for our clients and aid them in creating value. We believe that IT is a people business, where value is created by people for people, and long­term customer­provider relationships, mutual trust, and common goals are a critical success factor. Where we operate Sweden 542 Average number of employees per country 2020. Finland Iceland 71 592 Norway 50 Denmark 5 | Advania Sustainability Report 2020 25 Customer quotes: Successful IT operation is now an inseparable part For a university, communication is of the utmost im- of our business success, and that goes for every part portance. With over 16,000 enrolled students and over and corner of the business; both production, admin- 1,000 employees, it is easy to understand why Mälar- istration and each of our facilities and offices around dalen University places high demands on its infra- the world. I don’t need providers of IT- services and structure for data communication. Today, with the equipment. I need partners who are both willing and help of SUNET, Advania, and Arista, they have one of able to take a proactive part in designing, delivering, Sweden’s most modern and digitized campuses. and evaluating the IT-services and solutions necessary Advania has very knowledgeable technicians and all for Xellia’s business success. For the past 15 years the communication with them has felt pro fes sional, hon- team at Advania Denmark has been a key partner in est, and painless. The schedule was tight, so we are that respect. happy that everything was de livered on time. In ad- dition, it has been kept within the budget framework, Marianne Norup­Nielsen, CIO Xellia Pharmaceuticals which is unusual in such large procurements. Often a lot needs to be supplemented but the implementation has worked painlessly and we have avoided unpleas- ant surprises along the way. Jonas Karlsson, system administrator at Mälardalen University The customer relationship with Advania has deve- loped positively. As a customer, you don’t always know the possible solutions and features that the system can offer, but Advania’s people manage to understand what the customer needs in almost half a sentence. The cooperation to implement a compre hensive call center In spring 2020, the Norwegian Directorate of Immi- telephone service system has been confidential and gration was to establish mobile work places for all open, ”Heino praises and continues: Advania has the employees. Advania Norway helped facilitate modern intention to find out about the customer’s needs and deployment based on Windows Autopilot and a struc- offer various solutions to these. tured roll-out of the devices. The pandemic hit us just as all employees were to receive a tailored training Tiina Heino,
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