Wiltshire Care Services Directory 2013/14

Avebury Manor

The comprehensive guide to choosing and paying for care • Home support • Care homes • Specialist care • Useful contacts

In association with The Old Vicarage Care Home

“Small enough to be a home, large enough to make friends”

A beautiful 17th century building, set in a conservation area. Tastefully furnished and decorated in keeping with the area. Set in half an acre of garden which backs on to the river Avon and Monkton Park. Conveniently located in a quiet cul-de-sac in the centre of Chippenham.

Offering a friendly, relaxed, homely atmosphere. • Full 24-hour care • Established June 1968 with experienced resident proprietors • Large en-suite rooms • Lifts to all floors • Varied interesting menus Wiltshire Care Association • Activities arranged • Fully trained staff

For a friendly and informal chat please ring Cheryl on 01249 653838 or email [email protected] or visit www.oldvicwilliams.co.uk

54 St Mary Street • Chippenham • Wiltshire • SN15 3JW

The Old Vicarage v2.indd 1 16/05/2013 16:29 Country Care Homes is a family run business with two homes in Wiltshire offering superb nursing and residential care.

Firlawn nursing home Set in the village of Holt near Bradford-on-Avon which benefits from beautiful National Trust gardens (The Courts), Firlawn offers quality nursing care in a homely, comfortable setting. ‘The nursing care given to all residents is of an exceptionally high standard and is given with respect and understanding’

A local community nurse

For more information or to arrange a visit telephone Julie-Ann Laws on 01225 783333 or email [email protected]

Hill House residential home Little Somerford, Malmesbury Recently acquired by Country Care Homes, this former home of the Chamberlain family offers all the grace and charm of old style country living. Plans to develop Hill House into a first class care home with top quality nursing facilities are well under way making this an ideal place to live.

For more information or to arrange a visit telephone Anita Keegan on 01666 822363 or email [email protected]

The philosophy of Country Care Homes is to offer a country house hotel experience where gardens and old style charm go hand in hand. www.countrycarehomes.co.uk

Contents

Welcome 6 Seeking financial advice and help 37 Regions covered by this Directory 7 How Wiltshire Council can help 38 Other sources of information and advice 39 First steps 9 Assessment 9 Essential information 39 Care and support planning 9 Keeping people safe 39 People in greatest need are our priority 9 Complaints, compliments and feedback 40 Out of county care 40 Community living 11 Independent helpline 40 Care in your own home 11 How solicitors can help 41 Equipment for independent living 11 Telecare and response service – keeping you safe 11 Care Associations in Wiltshire 42 Adapting your home 11 The Wiltshire Care Partnership 42 Care at home agency checklist 13 The Registered Nursing Home Association 42 Home care provider listings 15 The Wiltshire Care Association 43 Home improvement agency 25 The Wiltshire Domiciliary Care Providers Association 43 Handyperson service 25 Useful contacts 44 Occupational therapy 25 Community resources 27 Listings Other help that is available 27 Home care providers 15–23 Care homes / care homes with nursing 47–67 Specialist care 28 (See the map on page 7) People with a learning disability 28

People with a physical impairment 28 East Wiltshire Care homes 47 People with a sensory impairment 28 Care homes with nursing 49 People with mental health problems 29 Residential dementia care checklist 29 North Wiltshire Care homes 51 Dementia care 30 Care homes with nursing 55 Accommodation 30 South Wiltshire Wiltshire Council’s Adult Placement Service 30 Care homes 57 Sheltered housing 30 Care homes with nursing 61 Extra care housing 31 West Wiltshire Residential care including care homes that Care homes 63 provide nursing 31 Care homes with nursing 67 My Home Life 34 Index 68 Inspecting care services and checking quality 34

Care homes checklist 35 Wiltshire Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services Paying for care 36 advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Wiltshire Personal budgets 36 Council nor Care Choices Direct payments 36 can be held responsible for any errors or omissions. Personal finances 36

This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 5 Welcome

Welcome to the 2013/14 Wiltshire Care Services The Council has appointed/identified a number Directory which provides information about the of partners to deliver a range of services to you in range of social care services available in Wiltshire. your home. These companies are: Wiltshire Medical At Wiltshire Council we’re committed to Services who provide a response service linked to supporting vulnerable adults and older people. This telecare (assistive technology); Telecare provided is why we’re investing in care services which help by Aster Living; Community equipment and you live independently in your own homes and practical help in the home provided by Medequip, communities for as long as possible. independent support planning and brokerage Supporting you to live independently in your services provided by the Wiltshire Centre for own homes underpins our Help to Live at Home Independent Living and specialist financial advice (HTLAH) programme. Since it was introduced in provided by Care Fees Investment and Ashcourt 2011, it has resulted in a number of new services Rowan. Details of these organisations and the which have been developed by local people, care services they provide can be found in the Directory. providers and front-line staff. This has ensured the In addition four companies have been chosen by services we provide are focused on what you need the council and NHS to provide care and support and want. services to older people and others who need some We understand that for some of you living in your extra assistance to ensure they can continue to live own homes is simply not an option and living in the lives they want as independently as possible. supported accommodation or a care home is your Each company works in a different part of the preferred choice. Therefore, this Directory contains county, see map below: useful information about care homes which will help you choose the right home for your needs. SN6 It also provides details of services that support SN16 NORTH 1 SN5 those of you who care for others. ■ MALMESBURY ■ If you need any more information, please do SN15 WOOTON SN14 BASSETT not hesitate to contact us. Our Customer Advisors NORTH 2 SN4 are dedicated to supporting you whether you are ■ CHIPPENHAM ■ ■ CORSHAM CALNE RG7 ■ a customer, a carer, or someone who is looking SN13 SN11 MARLBOROUGH SN8 SN12 for more information about adult care services in ■ BA11 MELKSHAM EAST 2

■ BRADFORD SN10 Wiltshire and can be contacted on . WEST 1 ■ 0300 456 0111 PEWSEY ■ TROWBRIDGE BA14 EAST 1 Councillor Keith Humphries, Maggie Rae, SN9 SP11 ■ WESTBURY SP9 Cabinet Member, Corporate Director, ■ TIDWORTH

Wiltshire Council Wiltshire Council ■ WARMINSTER SP3 BA12 ■ AMESBURY WEST 2 SOUTH 1 SP4

SP2 SP1 SP3 ■ SALISBURY SOUTH 2 SP7 SP5

Leonard Cheshire Somerset Care at Home Disability West and North Wiltshire North and East Wiltshire Tel: 01225 702141 Tel: 01225 781129 Enara Complete Care Aster Care Services Services East and South Wiltshire West Wiltshire Tel: 01380 735439 Tel: 01225 791015

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Regions covered by this Directory

Home care providers 15

Care homes Care homes with nursing East Wiltshire 47 East Wiltshire 49 North Wiltshire 51 North Wiltshire 55 South Wiltshire 57 South Wiltshire 61 West Wiltshire 63 West Wiltshire 67

OXFORDSHIRE

GLOUCESTERSHIRE ■ FARINGDON ■ ASHTON ■ CRICKLADE A429 KEYNES A419 BERKSHIRE PURTON ■ ■ MALMESBURY ■ SHERSTON ■ BRINKWORTH M4 ■ LUCKINGTON ■ SWINDON ■ WOOTON BASSETT ■ BURTON ■ DRAYCOT CERNE ■ LYNEHAM

■ ALDBOURNE ■ CHIPPENHAM ■ ■ CORSHAM CALNE ■ A350 ■ BECKHAMPTON MARLBOROUGH A4 ■ FROXFIELD ■ ■ MONKTON FARKEIGH ■ MELKSHAM A346 BATH ■ ■ BRADFORD-ON-AVON DEVIZES ■ WEST GRAFTON ■ PEWSEY BATH AND ■ TROWBRIDGE ■ WEDHAMPTON NORTH EAST ■ WINGFIELD ■ UPAVON A36 ■ MARKET LAVINGTON SOMERSET ■ COULSTON ■ COLLINGBOURNE DUCIS ■ HAWKERIDGE ■ WESTBURY

■ NETHERAVON ■ TIDWORTH ■ FROME ■ ■ ANDOVER WARMINSTER ■ SHREWTON ■ LARKHILL A303 ■ CROCKERTON ■ AMESBURY ■ CODFORD ST PETER SOMERSET ■ KINGSTON DEVERILL ■ STAPLEFORD A338

■ MIDDLE WINTERSLOW ■ ■ ■ HINDON TELFONT MAGNA MERE ■ WILTON A303 ■ EAST KNOYLE ■ SALISBURY HAMPSHIRE ■ SWALLOWCLIFFE ■ HOMINGTON ■ WHITEPARISH ■ ■ LUDWELL BOWERCHALKE ■ DOWNTON ■ ROMSEY

A350 A36 DORSET ■ NOMANSLAND

Visit www.carechoices.co.uk for further assistance with your search for care 7 Throughout Wiltshire, Celtic Care Services will provide you with a high quality personalised care and support service to help you to retain or regain your independence and enable you to stay in the comfort of your own home.

Established in 2001, Celtic Care Services is a family owned and run domiciliary care provider. We are the domiciliary care provider of choice in Chippenham, Corsham, Calne and surrounding towns and villages. This is borne out by our customer base predominantly being made up of individuals who fund their own care or are in receipt of Direct Payments. We have also recently expanded the areas we cover to include Wootton Bassett, Swindon, Marlborough and surrounding areas with the opening of our new branch in Chiseldon.

Domiciliary care is a real alternative to a residential or nursing home. We offer a wide range of flexible services including all aspects of personal care including help getting up in the morning or accessing a bath or shower, social care including assisting you to go shopping or accompanying you to groups or social activities, and also complex care for people with more individual health care needs. These services are available to children, adults and the more elderly members of our community and can be long term or for short periods; to help during holidays or just to enable you to regain your independence. All our services are individually tailored to your preferences and are continually adapted to meet your changing needs.

Chippenham Branch Chiseldon Branch 01249 651908 01793 741153 07866 464363 07891 933327 [email protected] [email protected]

www.celticcare.co.uk First steps

Wiltshire Council’s aim is to support people so they to discuss any long-term support you may require. can live independently for as long as possible. We This will help ensure you have all the information so will work with customers, carers and care providers you can make the right decisions for your care needs. to make this happen. For information on care or support options your This guide outlines what support the council will first step is to contact our customer advisors on put in place to help you. We also have staff on hand 0300 456 0111.

Assessment

If you want to take the next step and need to with you to help put your views and wishes access services you can ask for a community care forward. Your doctor, district nurse or other health assessment. Everyone is entitled to receive an professional who knows you well can also be assessment regardless of their financial situation. involved if you wish. If you do not speak English, or if you use British Sign Language, we can arrange for You can be referred for an assessment by: an interpreter to be present. • yourself or a relative, friend or neighbour We will meet with you so that you can tell us • a social worker or health professional such as a what your needs are. Our assessments focus on doctor or health visitor what you want to achieve. We will encourage and • any other agency. assist you to contribute as much as possible to your assessment, which means we will talk through with You can have a carer, friend, relative or advocate you how best to meet your needs and choices.

Care and support planning

Following your individual assessment, we will council or from the Centre for Independent Living – look at whether you are eligible for services paid see advertisement on page 23. for by the council (see below). Everyone who is We can help those who are not eligible for eligible for support will be offered a choice of staff financial support from the council with information arranging care, or the transfer of funds which they and advice and with assistance in finding services. can use to purchase their own care. This is called Alternatively, you may wish to contact one of the a direct payment. You will be offered support and local agencies listed on pages 15–23. assistance throughout this process either from the

People in greatest need are our priority

Regardless of your financial situation, you are independence: ‘critical’, ‘substantial’, ‘moderate’ and entitled to information and advice from us about any ‘low’. care and support needs you may have. Currently in Wiltshire you are eligible for funded We follow central government guidance set out in care and support services if your needs are assessed a document called ‘Prioritising of Needs Guidance’, as ‘critical’ or ‘substantial’. This ensures that people in which has been issued to local councils across the the greatest need will get most help. country. The aim is to make sure all decisions on There are many council services which are not who receives financial help with care and support means tested, including bus passes and Blue Badges. are made fairly, openly and consistently. This means For more information about this call our customer each council has to set criteria to make sure support advisors on 0300 456 0111 and ask for a copy of the is allocated fairly and to those in greatest need. ‘Fair Access to Care Services’ leaflet, or download the Eligibility criteria is divided into four bands leaflet from our website: representing the seriousness of the risk to your www.wiltshire.gov.uk Visit www.carechoices.co.uk for further assistance with your search for care 9 Wiltshire’s award winning care at home service.

Winners of ‘putting people ﬁ rst’ in the south west region.

Providing a highly skilled care staff team and qualiﬁ ed nurses, We pride ourselves in being able to to individuals within their own homes. offer you a service which is fourfold:- Using a person centred approach, First City provide outcome focused 1. Professional Our aim is to recruit only the most care / support packages, which meets the needs, aspirations and professional staff. wishes of those receiving the service. 2. Reliable We endeavour to never let you down. Through the life time of the support plan, the service is 3. Flexible We will adapt to your individual needs. provided in a ﬂ exible manner and continually reviewed to 4. Accessible We can be contacted 24 hours a day, ensure diversity and that the aims and goals of the service user 365 days a year. are always being met. Care and Support 24 hours 7 days a week Services:- Personal Care, Community Nursing, Respite Care, Palliative Care, Day Centre Support, Companionship, Waking Nights, Sleep-ins, Live-in Care, Activities Support, Malmesbury Swindon Shopping, Domestic Support Your local branches: Calne Chippenham Tel: 01249 444900 Chippenham Marlborough Industry Park, Cricketts Lane, Chippenham SN15 3EQ Devizes Swindon Tel: 01793 434222 Rochester House, Victoria Road, Swindon SN1 3AW Salisbury Tel: 01722 320000 Boathouse Meadow Business Park, Amesbury Cherry Orchard Lane, Salisbury SP2 7LD

Wilton Email: enquiries@ﬁ rstcitygroup.co.uk Salisbury www.ﬁ rstcitynursing.co.uk Community living

Care in your own home

We know that lots of people want to stay in their infection control and first aid. If you need nursing own homes and we want to help you to do this. care at home, many of these care providers employ However, if you are finding it difficult to manage, registered nurses. you could consider using the services of a care These companies can also help after a stay in and support or domiciliary care provider. These hospital with shopping, cleaning and preparing companies employ staff who can help you with your house for your return and so on. bathing, washing and dressing, as well as practical Agencies providing care at home are monitored support with shopping, laundry and cooking by the Care Quality Commission (CQC) which meals. regularly inspects agencies and produces reports Staff will be trained in personal care and safety on their findings which can be found on the CQC’s procedures, moving and handling, hygiene and website: www.cqc.org.uk

Equipment for independent living

If you are struggling to manage everyday tasks such provide you with the equipment you need. as bathing, climbing the stairs, or getting up from Your request may be dealt with immediately by the your chair, it may be that an item of equipment could person you talk to on the telephone, but if not they make the task easier. If you would like an assessment, will arrange for someone to visit you and assess how contact our customer advisors on 0300 456 0111, best to resolve your difficulties. They may be able to or you can contact Medequip on 01249 815052. suggest alternative ways of doing something which Medequip has assessors available to advise you and could mean there’s no need for any equipment.

Telecare and response service – keeping you safe

Telecare is sometimes called ‘assistive technology’. It day or night. They may also contact the emergency aims to promote your independence, improve your services if necessary. safety at home and provide reassurance for you and This call centre monitoring and response service is your carers. It usually consists of a base unit linked to provided to us through Wiltshire Medical Services. a telephone and a personal pendant which is worn If you are interested in Telecare, we can discuss around the neck, on the wrist or attached to a belt. the options with you so that you can decide which Sensors automatically monitor the home sensors will assist you. If you want more information, environment. These are linked to the base unit you can telephone our Customer Advisors on 0300 without the need for wiring and can detect potential 456 0111, Medequip which provide this service dangers such as gas, smoke or overflowing water. under contract to us can be contacted directly on When the alarm is activated, trained staff at a 01249 815052. monitoring centre will respond and, if necessary, Both Telecare and the response service can be arrange for someone to visit you at any time of the purchased for a small weekly charge.

Adapting your home

If you have mobility problems, you might benefit changes will involve occupational therapists and from adaptations to your home. This is another referral for a means-tested Disabled Facilities Grant service we can provide. to help with some or all of the costs. If you are on a A case co-ordinator will be allocated to you to low income, you may qualify for a full grant. make an initial assessment of what you need. Major

Visit www.carechoices.co.uk for further assistance with your search for care 11 Stay independent with home care from Allied

We understand how important it is to remain living exactly what you or your relative needs to remain at home, no matter what age you or your loved living at home. And our well-trained and friendly ones are. Our flexible service can provide care to carers will always perform their duties with warmth suit almost any situation – from a couple of hours and kindness, and provide companionship and a week to live-in care. You can rely on us to deliver emotional support whenever it’s needed.

Call us on: 0800 542 3401 quoting code: ALL022 alliedhealthcare.com

Do you have concerns for a friend, neighbour or family member? Are they in need of, or approaching a time when they will need, A sAfe pAir of hAnDs?

Live-in Care Giving 24/7 care in your home, long or short-term.

• A Carer to live with you, • Cooking someone to be on-hand • Washing & Ironing whenever needed • Prompt/administer • Help with all aspects of medication Care • Housework • Companionship • Shopping • Personal hygiene – washing, showering, • Respite bathing • Accompanying to appointments Our Carers are:

• Enhanced CRB & ISA checked • Fully trained Registered with the • Reference checked with appropriate Care Quality Commission • Local and on hand, in your area specialist training www.cqc.org.uk

Whatever your needs please call or e-mail Catherine, Jenny or Ron Tel: 01452 526150 or 0845 1550024 (local rate) email: [email protected] www.rojene.co.uk

These questions may be useful when considering choose their own worker or care agency. using the services of a domiciliary (care at home) It is important that people have choice and provider to help you build up a picture of how your control about how they are supported. Before care needs will be met in your own home. deciding on which agency will support you, ask For care packages which have been arranged them to discuss and agree a support plan with you. by us, contracts and care plans will have been This should cover the aspects to your care that are completed by your care manager and the agencies important to you. used will be accredited by the Care Quality There are a wide range of activities or resources Commission. in your community and your agency should be able People arranging and funding their own care, to discuss how you can access these so you can either privately or through a direct payment, can meet people with common interests.

Agency 1 ...... £ ...... p/h

Agency 2 ...... £ ...... p/h

Agency 3 ...... £ ...... p/h

Domiciliary care agencies – some things to consider:

• What experience does the agency have in your • How many carers would the agency assign to particular field of need? Can they supply references care for you and would you see the same one for you to check? every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending?

• What is the agency charging per hour? What is included in that price?

• If you’re not happy, how easy is it to make a complaint?

• How long has the agency been operating?

• Home care agencies providing personal care, must

be registered and inspected by the Care Quality

Commission. Ask to see a copy of their registration

certificate.

• How can you contact the agency in an emergency • If this is a private contract, ask for a copy of the or outside office hours? agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this. Contact details can be found on page 44.

Visit www.carechoices.co.uk for further assistance with your search for care 13 Achieving better independence... With guaranteed peace of mind

Homecare enables anyone who needs some extra Live-In care is the perfect choice for anyone that wishes day-to-day support to live independently in their own to remain at home but have the reassurance of a full-time home. If you would like some assistance with personal or live-in Carer on hand 24/7. If you need long or short respite domestic tasks from Carers who are both friendly and care then Abi’s fully trained, friendly and professional Live-In professional, Abi can help. Please call us for an Carers can help. Please call us for more information. informal chat.

Abilink is an innovative and proactive care support service. If you need a helping hand around the home, whether it’s Delivered either through your television or through our a weekly clean or a major blitz, Abi provide an excellent touch screen solution Abilink allows you to have 24 hour service, competitive prices and peace of mind. For cleaners access to a Carer, friends and family. Please call us for more that are fully CRB checked, reliable and efﬁ cient please call information and a demonstration. us for a quote.

To ﬁ nd out more information and see if we can help you or your relative please call 01722 343981 Quoting reference 007

Abi is the Number choice for a career in Care in Wiltshire, please visit our website for more information. www.abicare.co.uk Home care listings

A & T (Salisbury) Ltd Alzheimer’s Society Salisbury Chippenham Tel: 0772 146 0075 OP D PD LDA MH SI Tel: 01249 443469 D Salisbury Abicare Services Ltd Tel: 01722 326236 D Bradford on Avon Advert page 14 Achieving better independence... Tel: 01722 343981 OP D PD LDA MH SI YA Alzheimer’s Support Trowbridge Abicare Services Ltd WDCPA Tel: 01225 776481 D With guaranteed peace of mind Salisbury Advert page 14 Tel: 01722 343981 OP D PD LDA MH SI YA Aster Living Salisbury Advert page 26 Agincare UK Ltd Tel: 01722 820910 OP D PD LDA MH SI YA AD Chippenham Advert page 16 Tel: 01249 652111 OP D PD LDA MH SI YA Audley Care White Horse WDCPA Salisbury Marlborough Tel: 01722 398688 OP D PD LDA MH SI YA Tel: 01672 870747 OP D PD YA

AlabarÉ Christian Care and Support Autonomy Care Ltd WDCPA Salisbury Devizes Advert below Tel: 01722 322882 LDA MH AD Tel: 01380 739295 OP PD LDA MH YA

Allied Healthcare Group WDCPA Avonpark Retirement Centre Devizes Advert page 12 Limpley Stoke Tel: 01380 738820 OP D PD LDA MH SI YA AD Tel: 01225 721461 OP Salisbury Tel: 01722 416446 OP D PD LDA MH SI YA AD Bailey Care WDCPA Swindon Melksham Homecare enables anyone who needs some extra Live-In care is the perfect choice for anyone that wishes Tel: 01793 849800 OP D PD LDA MH SI YA AD Tel: 01225 709494 OP D PD LDA MH SI YA AD day-to-day support to live independently in their own to remain at home but have the reassurance of a full-time home. If you would like some assistance with personal or live-in Carer on hand 24/7. If you need long or short respite domestic tasks from Carers who are both friendly and care then Abi’s fully trained, friendly and professional Live-In professional, Abi can help. Please call us for an Carers can help. Please call us for more information. informal chat. PROVIDING SPECIALIST DOMICILIARY Castle Care Wessex Ltd CARE SERVICES s s Unit 4, The Business Courtyard, Pyle Farm, Care & Support 24/7 s s Trudoxhill, Frome BA11 5DL Personal Care & Safety Checks E-mail - [email protected] s Domestic Chores s Shopping s Laundry s Castle Care Wessex s s s Because your home is your castle Tel 01373 836767 • www.castlecarewessex.com Accessing The Community Appointments Abilink is an innovative and proactive care support service. If you need a helping hand around the home, whether it’s s Meal Preparation s Assistance with Medication s Delivered either through your television or through our a weekly clean or a major blitz, Abi provide an excellent We are a small family run care company providing 24-hour live-in care to s Waking Night/Sleep-In Service s the South West. Live-in care enables people to remain in their own homes Office Opening Hours: touch screen solution Abilink allows you to have 24 hour service, competitive prices and peace of mind. For cleaners Specialising In with the reassurance that someone is there for them. This also works well for Monday - Friday access to a Carer, friends and family. Please call us for more that are fully CRB checked, reliable and efﬁ cient please call respite care when clients need a little assistance to get back on their feet. Learning Disabilities, Mental Health, Elderly, 8am - 5pm information and a demonstration. us for a quote. Palliative Care, Parent Enabling & Out Of Office Hours We offer domiciliary care (shorter drop in visits) in Warminster, Westbury, Children’s Services On-Call System Frome and the surrounding villages. Autonomy Care Limited, Unit 5, Bath Road Tel: 01380 739295 We also provide a variety of training courses. To ﬁ nd out more information and see if we can help you or your relative please call Business Centre, Devizes, Wiltshire, SN10 1XA Fax: 01380 829686 Registered with The Care Quality Commission www.exalonautonomycare.net Registered In United Kingdom No: 06500134 and United Kingdom Homecare Association Kim & Becky

01722 343981 Personal Care • Shopping • Cleaning • Food preparation • Mobility issues • Social visits Quoting reference 007

Abi is the Number choice for a career in Care in Wiltshire, please visit our website for more information. Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs www.abicare.co.uk WDCPA Member of the WIltshire Domiciliary Care Providers Association – page 43 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 15 Live-in Care from £675 per week

Our qualified team of professional carers help you or your family and friends, live independently at home without upheaval or change to your lives. We take the time to understand your needs, The alternative to Care Home admission. treating you as if you were part of our family... Live-in Care enables anyone with care needs to Call 01373 825951 continue living in their own home with a for more information round-the-clock care worker.

ButterflyProfessional Care Family Values

An affordable alternative to residential care. Home help and personal care services for Westbury and surrounding areas. 08000 121 247 | www.liveincare.info www.butterflyhomehelp.com Salisbury - 01722 398 688 RegisteRed WitH tHe CARe QuAlity Commission

Care Visits at Home We care passionately

our service What we offer our staff alternative

For many people the questions We provide specialist and We provide excellent quality Bluebird Care offers a about care do not arise until, professional care for care for our customers. All our realistic cost-effective suddenly, there is a need. everyone; people who have staff are fully trained to provide alternative to residential care. Bluebird Care allows our learning or physical a safe, efficient and friendly With familiar friends, customers to live full, disabilities, short-term respite, service. We continually train relatives and possessions interesting lives and still stay postoperative support and, and develop our staff to make around, Bluebird Care ‘just within the comfort of their older people. Your care plan sure that they are fully up to happens’. own home. will be tailor-made for you. date on modern methods.

Call and talk to one of our friendly professional team Tel: 01225 863565 Email: [email protected] www.bluebirdcare.co.uk/wiltshire_north Green Tree House, 11 St Margarets Street, Regulated by the Care Quality Commission and member of UKHCA Bradford on Avon, Wiltshire BA15 1DA

16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care listings continued

Beckford Lodge Care Matters (Wiltshire) Ltd Warminster Warminster Advert page 18 Tel: 01985 847755 OP D PD LDA MH SI YA Tel: 01985 218055 OP D SI

Beeches Homecare Care On Call (UK) Ltd Corsham Advert page 18 Cricklade Tel: 01249 700285 OP D PD MH SI Tel: 0870 606 0609 OP D PD MH

Beeches Homecare WDCPA Carewatch North West Wiltshire WDCPA Malmesbury Advert page 18 Trowbridge Advert page 24 Tel: 01666 825496 OP D PD MH SI Tel: 01225 719333 OP D PD LDA MH SI YA AD Swindon Blue Sky Enabling (West Region) Tel: 01793 432666 OP D PD LDA MH SI YA AD Bath Tel: 0844 225 1337 OP D PD LDA MH SI YA Carons Care Line Warminster Bluebird Care (Wiltshire North) Tel: 01985 850124 OP D PD SI YA Bradford on Avon Advert page 16 Tel: 01225 863565 OP D PD SI YA Cathedral Gate Domiciliary Care Services Butterfly Home Help Salisbury Bath Advert page 16 Tel: 01722 340640 OP PD LDA MH SI YA Tel: 01373 825951 OP D PD MH YA

Candlelight Homecare WDCPA Celtic Care Services Ltd Trowbridge Chippenham Advert page 8 Tel: 01225 776000 OP D PD LDA MH SI YA AD Tel: 01249 651908 OP D PD LDA MH SI YA

Care Bureau, The Chantry House Salisbury Westbury Tel: 01722 414788 OP D PD LDA MH SI YA Tel: 01373 828800 OP

Services Provided by Key Staff: • Home Care, covering all aspects of personal care and domestic duties. Key Staff Nursing & Domiciliary Care CARELINE COMMUNITY CARE • One to One Care Agency offers a bespoke service to those wishing to stay in their own homes. • Palliative Care • Specialist Care and Nursing Services, A tailor-made package of care is created for example but not limited to; by a Registered Nurse in partnership Peg Feeds, Tracheotomy Care, Infusions, with each client taking into account their Stoma Care, BiPap / CPAP. Do you need help and support in your own home? We can help! personal requirements, thus achieving and maintaining independence. • Respite Care From 30min visits to 24hr live-in care, our team of trusted and • Companionship experienced staﬀ are on hand to care for you 7 days a week. Key Staff pride themselves on a stringent • Escort Services recruitment process including all . Personal care . Dementi a care . Companionship & Support . government and CQC requirements. • Live In Care . Household chores - Laundry & cleaning .

E:E: [email protected]@key-staff.com T:T: 0153101531 637481637481 W: W: www.key-staff.comwww.key-staff.com Contact us today on: 01747 854 064 1stUnit Floor, 4, BankUnit 1, side, Little Little Marcle Marcle Estate, Road,Little Marcle Ledbury, Road, Herefordshire Ledbury, Herefordshire, HR8 2DR HR82DR www.carelineccltd.co.uk

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism KS_90x63_ADVERT.inddUser Bands 1 MH Mental health SI Sensory impairment23/07/2012 YA Younger 14:02 adults AD People who misuse alcohol and drugs WDCPA Member of the WIltshire Domiciliary Care Providers Association – page 43 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 17 Care Matters (Wiltshire) Ltd

Providing Quality Community Care Services We are a family run company dedicated to providing the best Est. 2003 solution for support in your own home, working across South Gloucestershire & North Wiltshire since 1994. Bespoke home support plans adapt with your needs and will T: 01985 218055 ensure you receive the right level of care - enabling you to maintain your independence within familiar surroundings. We can accommodate anything from popping in to help for 30 minutes to overnight care. Our services include: Do you need help?

Personal care including morning wake up/evening We can assist you with: tuck in, bathing, toileting and dressing Shopping, help with meal preparation/feeding • Personal care • Wellbeing visits • Domestic duties Companionship/sitting services • Helping with getting up and getting ready for bed Escorted leisure activities/appointments • Companionship • Shopping • Cooking • Bathing Domestic support such as laundry/light housework • Outings • Sitting service • Escorted trips Home from hospital services  Respite, palliative and dementia care Care Matters is a small private care agency providing home support services to people who wish to remain We can also give guidance on funding & . Direct Payments independently in their own homes. Call your local office today for your free, no obligation home support plan consultation Areas covered are Mere, Warminster, Westbury and all surrounding villages.

Cirencester 01285 657327 Registered with the Malmesbury 01666 825496 Care Quality www.carematters-wilts.co.uk Commission Corsham 01249 700285 [email protected] www.beecheshomecare.co.uk

Home. Delivering Quality There’s no place like it. Care and Support With our absolute focus on across Wiltshire quality of service, why are we different ? If you need care and support to live independently  We turn up at the agreed at home, we can assist you. Our dedicated team time … every time offers you a range of support services including:  We send the same person so • Advice, information and free needs assessment Services include: you always know who will call • Home care, personal care, medication assistance  Companionship  We do not provide ‘care’ in and welfare checks  Light housekeeping fifteen minute slots; with us • Companionship and respite  Local transportation it’s minimum of an hour • PETALS - dementia care at home & errands • Specialist reablement and rehabilitation   Our staff do not wear Meal Preparation • Palliative care  Respite Support uniforms, so to everyone else  Convalescence support it looks like family or friends • Supported living and care for adults with  Shopping are visiting learning disabilities  Personal care • Direct payments  We are very proud of our  Specialist dementia and Nationally accredited, and an approved partner for Alzheimer’s care reputation for providing an and much more ... outstanding service Wiltshire Council, Somerset Care is a winner of the Ceretas National Home Care Awards. From just a couple of hours a week, our service is available up to Contact us on (01225) 702141, email us at 24 hours a day, 7 days a week. [email protected] or visit our website Being able to continue living at home can be one of the most important www.somersetcare.co.uk comforts in an older person’s life. That’s why Home Instead Senior Care are here to help. Unit 3, Ground Floor, Challymead Business Park, Bradford Road, Melksham, Wiltshire SN12 8BU Winner: National Call us on 01249 847 594 or 01225 808 273 Approved by Care Provider of email [email protected] the Care Quality www.somersetcare.co.uk the Year Award www.homeinstead.co.uk/bathwestwilts Commission

18 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care listings continued

CheritonLink Freedom Social Care Ltd WDCPA Swindon Advert page 4 Swindon Tel: 01793 522149 OP D PD LDA MH SI YA AD Tel: 01249 463334 OP D PD LDA MH SI YA AD

Complete Care Services Wiltshire Ltd WDCPA Home Instead Senior Care Melksham Bath and West Wiltshire Tel: 01225 791015 OP D PD LDA MH SI YA Corsham Advert page 18 Tel: 01249 847594 OP D PD LDA MH SI YA Devizes Devizes Independent Living Solutions Ltd Tel: 01380 739295 OP PD LDA MH YA Salisbury Tel: 01722 742442 OP PD LDA MH SI YA AD Dunraven House and Lodge Salisbury Itinnova ons Wiltshire Ltd Marlborough Advert page 20 Tel: 01722 321055 OP D PD LDA MH SI AD Tel: 01672 514339 OP D PD LDA MH Elite Care WDCPA Insitu Care Limited Amesbury Salisbury Amesbury Advert below Tel: 01722 323223 OP D PD LDA MH SI YA Tel: 01980 626697 OP D PD LDA MH SI YA AD Enterprise Care Insitu Care Ltd WDCPA Salisbury Salisbury Advert below Tel: 01725 510166 OP D PD MH SI Tel: 01722 335435 OP D PD LDA MH SI YA AD

WDCPA First City Nursing Keiron Starns Care Agency Chippenham Advert page 10 Warminster Tel: 01249 444900 OP D PD LDA MH SI YA AD Tel: 01985 844752 OP D LDA MH SI YA Salisbury Tel: 01722 320000 OP D PD LDA MH SI YA AD Lifeline Homecare WDCPA Swindon Westbury Advert page 20 Tel: 01793 434222 OP D PD LDA MH SI YA AD Tel: 0845 00 93 123 OP D PD LDA MH SI YA AD

Forget Me Not Care Agency WDCPA Westbury Tel: 01373 858333 OP D PD SI Insitu Care

Committed to providing high quality care in the community • Personal care • Assistance getting up/ • Emergency on-call going to bed • Relief or holiday respite • Meal preparation • Washing/bathing • Shopping and housework

Call for information about all our services: Salisbury office – 01722 335435 or 07921 312119 Amesbury office – 01980 626697 or 07725 830980 www.insitucare.co.uk

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WDCPA Member of the WIltshire Domiciliary Care Providers Association – page 43 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 19 At Innovations we are a local company with a commitment to the East Wiltshire area. Established in 1997 we now offer a Domiciliary Care service to help If you live in Pewsey people to live in their own homes and to access their or Marlborough or the community. surrounding area and need Our service is available to older people, people with a care or support, please feel learning or physical disability and people with mental free to contact us. health support needs. We can offer care or support which is tailored to your Contact our Marlborough personal needs. This could be on a long term or short ofﬁ ce on 01672 514339 term basis. We will talk to you about what it is you need or email us on but it could include things like getting up and going [email protected] to bed, washing, support to prepare meals, with your medication and housework. to discuss your service If you need to get out we can help you with shopping, requirements. hospital appointments and accessing community facilities.

We provide personalised care packages to suit your needs

• Dedicated, well trained staff deliver care in your own home from half an hour to 24 hours, seven days a week. • Family run business with over 25 years experience in providing homecare • We can help with anything from cooking meals, help with bathing and dressing and other duties.

Glastonbury Office: 01458 832692 Westbury Office: 0845 00 93 123 www.lifelinehomecare.co.uk [email protected] Just a call away night or day

20 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care listings continued

Magnaset LTd Princess Homecare WDCPA Trowbridge Lyneham Tel: 01225 767571 OP D PD LDA MH SI YA Tel: 01793 852473 OP D PD MH SI

My Little Angels Rojene Live-in Care Ltd Trowbridge Gloucester Advert page 12 Tel: 01225 767806 OP D PD Tel: 01452 526150 OP D PD SI

Nurse Plus and Carer Plus Safe Care WDCPA Salisbury Advert page 22 Trowbridge Advert below Tel: 01722 439810 OP D PD LDA MH SI YA AD Tel: 01225 350612 OP D PD MH SI YA

OSJCT Florence Court Saga Homecare Lechlade Trowbridge Advert outside back cover Swindon Tel: 01225 764400 OP D PD LDA Tel: 01793 849800 OP D PD MH SI AD

Othen Care Ltd Sarsen Court WDCPA Tidworth Devizes Tel: 01980 846929 OP D PD LDA MH SI YA Tel: 01380 735439 OP D PD LDA MH SI YA AD

Oxley Care Ltd Saxon Care Solutions Ltd WDCPA Tidworth Chippenham Advert page 22 Tel: 01980 846690 OP D PD Tel: 01249 705050 OP D PD LDA MH SI YA AD

PA Care Agency Somerset Care at Home WDCPA Chippenham Melksham Advert page 18 Tel: 0772 008 3194 OP D PD LDA SI YA Tel: 01225 702141 OP D PD LDA MH SI YA AD

Prime Care Agency Ltd WDCPA Spire Homecare Ltd WDCPA Salisbury Salisbury Tel: 01980 652526 OP D PD LDA MH SI YA AD Tel: 01722 327319 OP D PD LDA MH SI YA

Safe Care Providing care in the comfort of your own home Providing care in the comfort We can assist With: We operate 7 days a week, 365 days a year of yourand own we are registeredhome with the CQC. The areas ◆ Personal Care we cover are Bradford on Avon, Melksham, ◆ Lunches Trowbridge, surrounding villages. ◆ Shopping If you would like anymore information ◆ Laundry We can assistplease with: don’t hesitate to contact us ◆ Domestic duties on any of the contact details. ◆ Medication promptingPersonal Care: Washing, bathing, Phone number: 01225 350612 ◆ Safety visits / Showering and dressing sitting service e-mail: [email protected] Website: www.safecare-wiltshire.co.uk ◆ Escort to appointmentsLunches: Fresh or frozen meals Domestic: General cleaning Laundry: Washing, drying and ironing Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD PeopleShopping: who You misuse can go alcohol with the and carer drugs or Contact Details: we can do it for you WDCPA Member of the WIltshire Domiciliary Care Providers Association – page 43 Advertisers are highlighted Phone Number: Medication prompting 01225 350612 Visit www.carechoices.co.uk for further assistance with yourSafety search visits/ Sitting for service care E-mail: safe-care 21 @blueyonder. Escort to appointments co.uk If you would like anymore information

Website: www. please don't hesitate to contact us on safecare-wiltshire .co.uk any of the contact details.

We operate 7 days a week, 365 days a year.

The areas we cover are Bradford on Avon, Melksham, Trowbridge, surrounding villages

Registered with the CQC I need support at home

We have been providing care in Wiltshire for over 10 years. From a short weekly visit to enhanced daily care, you can be sure of our full attention to your specific needs. We pride ourselves on excellent communication skills and friendly service. We provide support for those customers who are in receipt of a Direct Payment.

“Iamonmyownwithnocloserelationsandreallyappreciate theexcellentcarefromeveryoneatSureCare”MrS

You’re in good hands, talk to us: t: 01225 760 100 w: surecarewessex.co.uk

Our experienced Care Workers are on hand to offer Tel: 01249 70 50 50 assistance to the elderly, people with a learning, physical Email: [email protected] disability or extra help following a stay in hospital. www.saxoncare.com + Fully trained and DBS checked staff NEED EXTRA HELP? + Registered with the CQC - Care Quality Commission + Times to suit you, 24 hours a day, 7 days a week Saxon Care is a home care agency providing quality private care in your + Complex and continuous care packages own home. We enable individuals to + Out of Hours on call service - no call centres maintain their independence and offer a real alternative to a residential or + Offering assistance with personal care, domestic work, nursing home. Whether you require getting in/out of bed, bathing, day trips, assistance dressing, a short visit, or every hour of every We offer: social inclusion, companionship, life skills & much more.. day we are there to help. Our team of • Personal daily care dedicated, experienced carers ensure • Help with getting up and you receive the very best levels of care. getting ready for bed Our customers really bene t from • Waking nights/Sleep-In the support they receive. In our latest Service Care Quality Commission (CQC) • Companionship/Sitting report, this is what they had to say Service about Saxon Care: • Help with shopping and meal preparation • Live-in care “The carers treat me very nicely and are always very polite” • Accompanied visits to appointments and social “I am very happy with this agency outings and all the staff are kind and • Domestic support such as thoughtful” laundry and light cleaning

Saxon Care also utilises an electronic call monitoring system, providing extra reassurance and the peace of mind you or your loved ones are being cared for.

22 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Wilshire Care Ad 2013.pu... Thursday, 04 April 2013 11:39 page 1 MagentaYellowBlackCyan Home care listings continued

Spittleborough Farm United Response DCA Wootton Bassett Chippenham Tel: 01793 841204 PD LDA SI YA Tel: 01249 765504 LDA

Surecare Services (Wessex) WDCPA VIP Homecare Trowbridge Advert page 22 Westbury Tel: 01225 760100 OP D PD MH SI YA Tel: 01373 800008 OP D PD LDA SI YA

True Care WDCPA Wessex Care Community Services Trowbridge Salisbury Advert page 59 Tel: 01225 767848 OP D PD LDA MH SI YA AD Tel: 01722 336933 OP D PD LDA SI YA

Turning Point – Wiltshire Willow House DCA Salisbury Amesbury Tel: 01722 820950 OP LDA YA Tel: 01980 622220 LDA YA

Tydeman’s Homecare WDCPA Wiltshire Care at Home Service WDCPA Wootton Bassett Trowbridge Tel: 01793 851015 OP D Tel: 01225 781129 OP D PD LDA SI YA

Wiltshire Domiciliary Agency Salisbury Tel: 01722 427287 LDA

Wiltshire Supported Living Service Devizes Tel: 01380 720471 LDA

Wiltshire Supported Living Service (South) Salisbury Tel: 01722 432460 LDA

Supporting people in Wiltshire to setSupporting up and managepeople in a WiltshireDirect to Payment set up and manage a Direct Payment Offering advice and information

OurOffering aim is advice,to provide information relevant and and easilypayroll accessible services for people information employing that their own PA’s. We provide relevant enables you to make informed and easily accessible information choicesthat enables on your you to journey make informed towards 0138001380 725400725400 choicesindependent on your journey living towards independent living. Unit 1 11 Couch Lane Devizes Wiltshire SN10 1EB www.wiltshirecil.org.ukwww.wiltshirecil.org.ukUnit 1 • 11 Couch Lane • Devizes • Wiltshire • SN10 1EB Registered charity no.Registered 1120611 Charity Company No: 1120611 no.Company 5480761 No: 5480761

Visit www.carechoices.co.uk for further assistance with your search for care 23 Providing quality care in your own home

Carewatch North West Wiltshire has been helping Carewatch home care is a flexible service, adapting and people remain independent at home for over 12 years. changing to meet your requirements, this could involve We pride ourselves on the quality of our service which for example, increasing your care when a family carer is is driven by our expert skills in recruiting the right care on holiday, has other commitments or is ill. workers. In the UK there are nearly two million people receiving Our care workers receive exemplary training and on- care from family and friends, we recognise the need going development leading to recognised qualifications. for these carers to be supported to retain a degree of We have won awards for the training that we provide independence for themselves. In response to this need, and we support and encourage all of our staff to excel Carewatch have teamed up with Carer Support Wiltshire in their career. to provide free training to unpaid carers, and can assist with providing carer cover if required. Our clients tell us that continuity of care is a very important part of the service we provide so when you This is an excellent opportunity for your carers to meet us choose Carewatch to support you, or a loved one at and experience the high quality training our care workers home, you will have peace of mind that the same care receive. All our free training is carried out alongside new worker will be there for each visit, and at the same and existing staff, so you will get a real feel of what agreed time. Carewatch is all about.

Carewatch can provide you or a loved one with, personal Carewatch can provide a complete package of care, support, complex care, palliative and respite care, light or can work with your existing care and support team; domestic duties such as shopping and cleaning, and we provide a totally flexible service. For a short video administration of a Direct Payment or Individual Budget. introduction to Carewatch, please scan the QR code below. We take a person centred and integrated approach to the care we provide, listening to the needs and wishes of the client, their family, and working alongside other medical professionals as necessary. For more information please call: 01225 719333 or visit our website: www.carewatch-wiltshire.co.uk Home improvement agency

This agency will work with you if you are receiving a some support managing it for example someone to Disabled Facilities Grant (DFG) for a major adaptation source builders/oversee the work, they can do this to your home such as installing a stair lift or a level for you, but they will charge a fee. access shower. However, should you wish to carry out adaptations Contact Aster Living on 01380 735343. privately or are not eligible for a grant but would like

Handyperson service

As finding someone to do small jobs can be difficult, we commission a handyperson service. For more information or to request the service The service can help with small jobs such as contact Aster Living 01380 735343. replacing a tap washer, tacking down loose carpeting to prevent trips, installing a grab rail to assist you up a step. You can access this service whether you live in your own home or in rented accommodation. There is a charge for this service, but if you receive low income benefits you may be entitled to the labour costs free of charge up to a certain amount, but, there is always a charge for materials. Westbury, Wiltshire

Occupational therapy

Occupational therapists can help you lead a more If you do not want to access occupational therapy productive, active and independent life using a through the NHS or Wiltshire Council, you could variety of methods, including the use of adaptive contact an occupational therapist directly. If you equipment. They can assess your home for hazards decide to see a private occupational therapist, and point out things that contribute to falls. make sure they are fully qualified and are a member The reason you need occupational therapy can of a recognised body, such as the British Association determine how you access the service. Short- of Occupational Therapists (visit: www.cot.co.uk). term conditions, for example if you need support Only healthcare professionals who are registered following an operation, will mean you will access with the Health Professions Council (HPC) are services through the NHS. Speak to one of the allowed to use the title of Occupational Therapist. healthcare professionals treating you. They will You can check that your OT is registered by discuss your needs with you and decide if you checking the Health Professions Council online would benefit from occupational therapy. They register at: www.hpcheck.org. can arrange an assessment with an Occupational An OT can carry out a health and social Therapist (OT) as part of your care. assessment to identify what areas of your everyday For long-term conditions, such as a permanent life are causing problems. They will discuss your physical disability, occupational therapy is usually needs with you and explain what help is available. accessed through your local council. You should An assessment and any advice or information they contact us to arrange an assessment with an OT, or give you should be free. you can be referred for an assessment by: • your GP or consultant (specialist doctor) For further advice and information, • a nurse call this Directory’s independent helpline: • another healthcare professional; 0800 389 2077. • a social care professional.

Visit www.carechoices.co.uk for further assistance with your search for care 25 Assistive Living

Our friendly, professional and multi-skilled team provides telecare alarms and sensors with 24 hour emergency back-up. We also offer repairs, maintenance and handyperson services.

Our aim is to help you keep your independence We do things like electrical work, plumbing and and live in a warm, safe home. drainage, home security, clearing rooms and organising home moves. We We helped Mark by fitting grab rails, making his can also help with other small This isn’t everything we do. outside steps easier to manage and giving him an jobs like putting up curtains, If there’s a job you alarm to call for help 24 hours a day. shelves and pictures or need doing around re-hanging doors or your home, Mark said: “I thought I’d have to go into tiling small areas. give us a call. a home, but I’m still here!”

Our 24 hour home alarm and monitoring service Contact us gives you round-the-clock help and support for complete peace of mind. A personal telecare alarm Tel: 01380 735555 or sensors in your home can help you keep your Email: [email protected] independence. Web: www.asterliving.co.uk Please quote DR981 when you contact us.

981 Care services directory advert- Wiltshire.indd 1 15/04/2013 15:21 Community resources

There are many different resources in the various are available in your area can be obtained from Age communities in Wiltshire ranging from day centres UK Wiltshire and Age UK Salisbury District. These providing a hot meal, some company and activities organisations are funded by us to provide support to keep fit, to walking groups, reading groups and and advice to the majority of lunch clubs and day so on. centres across the county. Please see page 44 for Further information and details on what activities Age UK’s local contact details.

Other help that is available

Support for carers Support from the NHS A carer is someone who provides unpaid support to NHS Continuing Healthcare is ongoing care arranged a family member, partner, friend or neighbour. This and funded by the NHS, when it has been assessed could be because they are ill, frail, or disabled, or that an individual’s primary need is a health need. have mental health or substance misuse problems. It can be provided in any setting. In a person’s own Anyone can become a carer. Carers can be any home, it means that the NHS funds all the care that age and may or may not live with you. If there is is required to meet the assessed health needs. In someone who helps and cares for you on a regular care homes, it means that the NHS also makes a basis, they will be a carer. contract with the care home and pays the full fees We understand that the caring role can be both for the person’s accommodation as well as their satisfying and exhausting. Carers are entitled to an care. For further information contact the Continuing assessment and may be able a range of services. Healthcare Team, Wiltshire Primary Care Trust on More information is available on the website: 01380 733919. www.wiltshire.gov.uk/adultcare/carers A national policy has been drawn up by central To find out more about support for carers contact government that sets out the types of conditions that your local carers’ support agency listed on page 44. will meet the eligibility criteria for continuing care. Currently these are: Respite care and short stays • NHS Continuing Healthcare which is provided if Carers sometimes need a break and this can be you have extensive healthcare needs. This is free provided in several ways. of charge. 1. You can go into a care home yourself for a week or • Continuing Care is a package of care that involves two to give the person who looks after you a break services and funding from both the NHS and ourselves. 2. Home-based respite care can be arranged when a care worker moves into your home

3. Family-based respite care may be arranged when you move into another family’s home for a period.

The best option for you and your carer will depend on your needs, the urgency of the situation and personal choice and cost. There are a number of different schemes in Wiltshire; contact our customer advisors on 0300 456 0111 for advice. If you are thinking about long-term care, but have had no experience of living in a care home, you may wish to book in for a short stay to see what it’s like. This will help you make an informed decision. If you have nursing needs, you can get additional help with fees. See ‘Care homes with nursing’ on page 31. Sunset, Wiltshire

Visit www.carechoices.co.uk for further assistance with your search for care 27 Other help that is available continued If getting out and You can ask for an assessment by health and social about isn’t so easy, let care professionals if you think you may be eligible for Wiltshire Farm Foods take either NHS Continuing Healthcare or Continuing Care. care of your mealtimes. They will visit you to identify and prioritise your needs and the assessment will be used to decide what services will be provided, where and who funds them. If your needs change, regular reviews will be carried out and your care and/or funding arrangements will Roast Beef & Yorkshire Pudding with vegetables change to meet them. You can pick up a leaflet about Continuing Care from your GP or hospital. Wiltshire Farm Foods allows you to enjoy tasty, nutritious and convenient meals with minimum fuss – there’s no peeling, chopping or dirty pans to take care of, just delicious meals to tuck into. Let Wiltshire Farm Foods take care of your mealtimes: TASTY MEALS Choose from 250 frozen meals FROM ONLY £2.95 Service with a smile – delivery direct to your FREE FREE DELIVERY freezer from local drivers Easy to store and cook - most meals can be cooked of great service in the microwave For your FREE brochure call 01225 776 793 wiltshirefarmfoods.com Offer Code: WWCS Specialist care

People with a learning disability

The community team for people with a learning disability can be contacted on 0300 456 0111.

People with a physical impairment

Our adult care teams provide services for adults with a physical impairment. They can be contacted on 0300 456 0111.

People with a sensory impairment

We have a specialist ‘Hearing and Vision’ team Everyone can get information and advice. The team which covers Wiltshire. This team takes referrals also assesses an individual’s situation and helps directly from: decide how best to meet their needs. This may be • the public, including carers, relatives, friends and through our services or from other sources. neighbours • other professionals such as health, education, Contact: telephone 01380 725201 (voice/text) environmental health and other social services Minicom: telephone 01380 732126 staff SMS (Text): 07899 067466 Email: [email protected] • voluntary agencies.

28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care People with mental health problems Residential dementia care checklist © 2013 Care Choices Ltd There are two locality based specialist mental health social work teams in adult care which This offers a list of things to look for in care homes provide support for adults with mental health social specialising in dementia. Please use it in conjunction work needs. The team is responsible for completing with the care homes checklist on page 35. assessments and reviews and for arranging Residents specialist placements or services including short- The best indication of a good home is that the term supported housing or vocational support. residents appear happy and responsive. The initial point of contact to access mental  Are there rummage boxes around the home to health services is usually your GP and assessments stimulate residents? are carried out in conjunction with your GP and the  Are residents taking part in activities? Avon & Wiltshire Mental Health Partnership NHS  Are residents talking to each other, staff and visitors? Trust, the NHS mental health provider in Wiltshire.  Do residents look well dressed and groomed? The mental health social work team is also  Do residents get to choose their clothes every day? responsible for co-ordinating assessments under  Are people supported to stay independent and do the Mental Health Act 1983. things for themselves e.g. getting dressed, making food etc.?

For information on care or support options your Access If the person with dementia needs, or is likely to need, first step is to contact ourcustomer advisors equipment or adaptations you may want to check that: on 0300 456 0111.  there are adequate signs and cues for different parts of the home such as dining room and bathroom The Avon and Wiltshire Mental Health Partnership  the home has a policy about locking external doors. NHS Trust (AWP) provides specialist mental health Bedrooms services based on individual need which help You may want to find out whether the person with people to find the best way to recover and stay dementia can have a single room and whether residents are encouraged to bring in some of their well. The initial point of contact to access mental own furniture and possessions to increase familiarity. health services is your GP. They will discuss with you whether help and treatment is best provided from Activities primary health services, or whether a referral to Residents should be stimulated without feeling stressed.  AWP for specialist services is needed. Are reminiscence activities available?  AWP offers a Patient Advice and Liaison Service Are residents able to compile memory boxes?  Do staff compile life story books, including (PALS) which is a free, confidential and impartial photographs and mementoes? service available to everyone who uses AWP services, their families, carers or anyone who needs Staff advice, information, support or guidance with a It is important to note whether staff seem friendly and caring towards residents and whether they treat particular issue. residents with respect.  Do they have any training and experience in PALS can help if you: dementia care?  Will the person with dementia have a member • are worried and not sure what to do or where of staff particularly responsible for their care? to go  Is there a member of staff you can talk to about • need clarity about a situation your own worries about the person with dementia? • want someone to listen to your experience Manager/head of home of services A manager who is caring as well as efficient can make all the difference to a home. • need information and help.  Does the manager have a knowledge of dementia and can they deal with difficulties that may arise in Telephone: 01249 468261 an understanding way? Freephone: 0800 073 1778  Is there a full assessment at home before a Email: [email protected] resident is admitted?

Visit www.carechoices.co.uk for further assistance with your search for care 29 Dementia care

If you are worried that you or someone you know may have dementia, it is important that you talk to your For information about dementia care services, GP as soon as possible. They will be able to rule out such as care and support in your home or any other illnesses or conditions that may have similar residential and nursing care homes, contact symptoms to dementia, including depression and Wiltshire Council on 0300 456 0111. infections. Once your GP has checked for any easily treatable Support in the community causes, then they will be able to talk to you about As it can be best for the person with dementia to stay having an assessment. They may refer you to in their own home for as long as possible, a range of the memory service, which is for people who are community care services is available to facilitate this. concerned about their memory and think it is We can help you to access care in your home; sitting affecting their day to day life. Here an assessor will talk services, which provide a break for any carer you may with you about your memory difficulties, complete have; advice on equipment and adaptations; day care some further checks and discuss the impact of any centres and respite care. problems or issues. These services can be provided directly by Sometimes getting a diagnosis can take time, but registered providers to those who do not require this should not put you off. financial help. However, we will still be willing to offer If you do not feel confident about talking to your an assessment of need. You may have a choice of GP, there are local charities you can talk to. Alzheimer’s which agency you receive your services from, whether Support and Alzheimer’s Society also have a dementia or not we assist with the funding of your service. adviser service that offers personalised information Listings of home care providers start on page 15; and signposting for people with dementia and their those offering dementia care services are marked carers – see page 44 for contact details. with D Accommodation

Wiltshire Council’s Adult Placement Service

This service provides long-term accommodation, adult placement carer who has a vacancy. A series of short-term stays, respite and day activities to: introductions are arranged to help them get to know • people with a learning disability each other before deciding whether or not to set up • people with a mental health difficulty an adult placement. Our team then monitors each • older people placement to help ensure that the arrangement is an enjoyable and fulfilling experience for all concerned. • people with physical disabilities, head injury or sensory impairment • people requiring ‘Home from Hospital’ services. For further information about adult placement, which is also known as ‘Shared Lives’, please Our service is provided in the households of approved contact us at: Wiltshire Adult Placement Service ‘adult placement carers’ who offer support or care as Wiltshire Council, PO Box 2281, Salisbury, required by the person placed with them. Wiltshire SP2 2HX Tel: 01722 438196 Once a person has been referred to us, usually by Email: [email protected] their care management team, we match them with an

Sheltered housing

For some people sheltered or supported housing schemes in Wiltshire. Some are bungalows; some can offer an alternative to a care home. are flats with communal facilities. All of the stock There is a diverse range of sheltered housing is managed by different registered providers

30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Sheltered housing continued

(landlords). The landlord is responsible for the occupied accommodation. upkeep and maintenance of the building and To apply for sheltered housing, you can download grounds and housing services such as communal the application form from the Homes 4 Wiltshire lighting and heating. You pay rent to your landlord website and return it to the Homes 4 Wiltshire team. for your home and service charges to your landlord Alternatively, there is an easy read form available for utilities and maintenance of the scheme in which with pictures to download, or you can contact the you live. Your service charge includes the provision office for a copy to be sent to you. of an alarm service to access help 24 hours a day, seven days a week. Website: www.homes4wiltshire.co.uk Sheltered housing can be rented or owner-

Extra care housing

Extra care housing is a growing part of the housing housing type. market. It can be owned, rented, part owned/ Generally, an extra care scheme is a development rented (shared ownership) or leasehold. Extra care of flats and/or bungalows with a manager and housing can broadly be described as housing into the availability of care and support for tenants/ which a range of care and support services can be leaseholders 24 hours a day, usually supported by a delivered on-site 24 hours a day. lifeline and other technological assistance. There is Extra care is gaining a reputation for offering normally a café or meal provision available and an accommodation and care to people who would additional range of services and activities which are otherwise be frequent users of acute services, open to tenants/leaseholders and others living in largely because they cannot look after themselves the surrounding area. in unsuitable housing. Models of extra care are For further information, please contact customer various, because it is a concept rather than a advisors on 0300 456 0111.

Residential care including care homes that provide nursing

Whats i a registered home? of your fees is paid by the NHS to the home. The There are two types of residential home: current amount is £109.79 per week. • Care homes (personal care only) It is important that you get your nursing If you are reasonably active but would like greater determination done before you go into the care security and care, a care home offering only home. Personal care is not paid for by the NHS personal care may be the best option. Personal and must be paid for if your capital/savings exceed care includes bathing, feeding, dressing and help £23,250. See page 38 for further information. with moving but it must be paid for if your capital/ When looking for appropriate care: savings exceed £23,250. See page 38 for more information. • remember that it could be your home for life • Care homes with nursing • check that the home is properly registered If you think you may need nursing care in a home, • remember the care available must suit your needs you will need to be visited by a social worker • a careful and honest assessment by the care or a care manager to determine what care you provider should establish whether the home will need. This might be in your own home, or matches all your needs, but bear in mind that your in hospital, or in a care home. You will be fully requirements may change involved in planning your care needs. • consider if the home environment is sufficiently safe/secure If a care home providing nursing care is the best solution for you, your care manager will give you • ask what activities and facilities are offered information to help you find a home that meets your • ask if the care home normally does business with care requirements. The cost of the nursing care part us at fee levels we accept and, if not, should >>

Visit www.carechoices.co.uk for further assistance with your search for care 31 The Fairways - extra care apartments

6075 Fairways Advert 216mm w x 301mm h Care Choices RF version_Layout 1 14/03/2013 14:52 Page 1 The Fairways - our brand new care home ...total peace of mind

The Fairways retirement village is home to 75 high-quality one, two, and three-bedroom apartments in a variety of different styles including duplexes. We want you to live a full and independent retirement, free from many of the worries associated with getting older. The heart of the apartments is the communal atrium, which is light and airy and home to a variety of facilities that you will share with like-minded people. Apartment prices from £195,000. ...because we care At MHA, we can sum up our care in one word – individual.Facilities We understand include: Residents’ lounge areas, restaurant café, swimming pool, jacuzzi, hair and respect the uniqueness of each person and, having been caring for older people for 70 years, we feel passionately that they deserveand the beautyquality of salon, library and IT suite, gym, snooker room, mini golf, outdoor seating areas, support, care and accommodation that MHA offers. Now we have brought our experience and expertise to e Th Fairways in Chippenham,bowls, giant chess, laundry, car parking, guest suite, activity room, lifts, cinema room, shop. offering residential and dementia care. With individual care plans, personal key workers and highly trained staff in a friendly home environment, you can be sure of a quality service meeting all our residents’ needs – because we care. To find out more please contact us: Also at The Fairways Retirement Village - beautiful 1, 2, 3 bedroom apartments and duplexes to purchase, offering 24 hour emergency response from an on-site support team and optional flexible0800 care 072 5709 To find out more please email [email protected] or contact: 01249 461239 or visit www.mha.org.uk in partnership we care passionately www.freemanretirementliving.co.uk

The Fairways, Malmesbury Road, Chippenham SN15 5LJ The Fairways, Malmesbury Road, Chippenham SN15 5LJ

Freemans FP v4.indd 1 16/05/2013 17:02 6075 Fairways Advert 216mm w x 303mm inc bleed_Layout 1 15/04/2013 10:03 Page 1

The Fairways - our brand new care home

...because we care At MHA, we can sum up our care in one word – individual. We understand and respect the uniqueness of each person and, having been caring for older people for 70 years, we feel passionately that they deserve the quality of support, care and accommodation that MHA offers. Now we have brought our experience and expertise to e Th Fairways in Chippenham, offering residential and dementia care. With individual care plans, personal key workers and highly trained staff in a friendly home environment, you can be sure of a quality service meeting all our residents’ needs – because we care.

Also at The Fairways Retirement Village - beautiful 1, 2, 3 bedroom apartments and duplexes to purchase, oﬀering 24 hour emergency response from an on-site support team and optional flexible care

To find out more please email [email protected] or contact: 01249 461239 or visit www.mha.org.uk

we care passionately

The Fairways, Malmesbury Road, Chippenham SN15 5LJ Residential care including care homes that provide nursing continued

>> your funds reduce and you seek financial See page 36 for more information about paying support from us, if you would have to move or for care. find someone else (known as a third party) to help Comprehensive lists of care homes and care pay your care home fees. homes with nursing in Wiltshire start on page 47.

My Home Life

‘My Home Life’ is a UK-wide initiative, sponsored by 2. Sharing decision-making – everyone’s contribution Age UK, City University and Dementia UK, aimed at being valued to help the care home function as a true promoting quality of life for those who are living, dying, community. visiting or working in care homes for older people. Its 3. Creating Community – through the relationship focus is on “what makes life good in care homes now, between residents, their family, friends, staff and the what could make them better and how might we wider community. get there”. ‘My Home Life’ has a website which gives 4. Managing Transitions – moving to a care home is a information and examples of good practice. major transition in life which may involve considerable www.myhomelife.org.uk losses, but with appropriate planning and support can Wiltshire Council as part of its commitment to bring benefits and improved quality of life for older working with care homes to improve quality of life has people and their families. invested in the My Home Life programme. Over the 5. Improving Health and Healthcare – recognition that past four years the council has supported more than 30 health is fundamental to quality of life. care home managers to participate in the Leadership 6. Supporting Good End of Life – an emphasis on Support Programme which gives the skills to integrate personal need and dignity through which the resident, the best practice themes detailed below into the day- their relatives, friends and staff are supported. to-day culture of their care home. 7. Keeping Workforce ‘Fit for Purpose’ – using research and ‘My Home Life’ identifies 8 key themes that focus on sharing good practice to identify and meet the education what best practice in care homes for older people looks and training needs of the care home workforce. like in the 21st century. 8. Promoting a Positive Culture – promoting a positive 1. Maintaining Identity – by staff learning more about perception of life in care homes for all those involved residents’ lives it enables them to adopt a more and highlighting good practice. person-centred approach to tailor care and support These eight themes provide a good starting point for to each individual’s needs. conversations with care homes when making decisions.

Inspecting care services and checking quality

The Care Quality Commission (CQC) registers, The focus of an inspection is on the standards of inspects and reviews all adult social care and care that people who use the service receive and healthcare services in England in the public, private whether they are happy with their care. Virtually all and voluntary sectors. This includes care homes, inspections are unannounced. care homes with nursing, home care agencies and NHS services, amongst others. For any enquiries or to register a concern or Since October 2010, all care providers have been a complaint, contact CQC by telephone: 03000 registered under a system introduced by the Health 616161 or by email: [email protected] and Social Care Act 2008, which brings adult social care, independent healthcare and the NHS under The Care Quality Commission a single set of essential standards of quality and Citygate , Gallowgate safety for the first time. Newcastle upon Tyne NE1 4PA Following an inspection, each care home and home care agency is given a report of how it rates When considering care services, it’s always a good against national essential standards of quality and idea to check a service’s inspection report on the safety. Each service’s report can be seen on the CQC Care Quality Commission’s comprehensive website: website: www.cqc.org.uk www.cqc.org.uk

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w

First impressions 1 2 3 • Are there smoking and non-smoking areas? • Were you met when you first arrived? • Are there arrangements for religious observance? • Do staff seem warm, friendly and polite? • Can you handle your own money? If not, what arrangements are in place? • Do the residents seem happy, active and sociable? • Does a hairdresser/chiropodist visit? • Does the home feel homely and welcoming? • Are residents accompanied on visits to the GP or • Is the home fresh, clean and comfortably furnished? hospital?

Fees 1 2 3 Staff 1 2 3 • How much are the fees? • Do the staff appear clean, cheerful and respectful? • Do the fees cover all the services available? • Do the staff talk to residents and how do they talk • Under what circumstances will the fees alter – e.g. to them? annually or according to increasing needs? • Are the staff formally trained? • Is the notice to terminate reasonable? • Is there an adequate number of staff on day and night?

Transport 1 2 3 Visitors 1 2 3 • Is the home easy to get to for relatives and friends? • Are visitors welcome at all times? • Does the home provide its own transport? • Is there somewhere to see them in private? • May your visitors join you at meals? Accommodation 1 2 3 • Can your visitors stay overnight? • Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room Catering 1 2 3 to suit yourself? • Do you have a choice about meals? • Can you bring your own furniture and TV? • Is the food varied and interesting? • Is there a call system for emergencies? • Can the home cater for your dietary needs? • Are there enough sockets in your room? • Can you have snacks or drinks any time • Can you control the heating in your room? of the day or night? • Can you lock your room and is there a secure • Can you eat in your room? place for valuables? • Is there a separate dining room? Bar? Activities 1 2 3 • Are there toilet facilities within easy reach of the • Can you continue to pursue your hobbies communal facilities? and interests? • Are there both showers and baths? • Are there organised activities and entertainment? • Are bathrooms adapted to help people in and out • Are outings and holidays arranged? of the bath? How much do they cost? £...... £...... £...... Accessibility 1 2 3 • Are escorts available if necessary? • Is a library service available? • Does the home have the right adaptations and equipment to meet your needs? • Can you have your own flower bed or help in the garden? • Are all areas accessible for wheelchair users? • Can you stay in your own room if you want to? • Does the home have extra wheelchairs and walking aids? Gardens 1 2 3 • Is there adequate provision for people with sight or hearing difficulties? • Are the grounds/gardens attractive? • Are all areas safe and accessible? Life within the home 1 2 3 • Is there somewhere to sit? • Are there any rules and restrictions • Are they quiet? (e.g. going out, time of return etc)? • Can you choose when to get up and retire every day? Contract terms 1 2 3 • How are residents involved in decisions about life in • Can you retain your own room if away? the home? • Can you have a short-stay or trial period? • Is there a telephone where you can make and • Will you be given a statement of terms on admission? take calls in private and comfort? • Are all procedures, such as complaints, • Is alcohol served or permitted? clearly spelt-out?

Visit www.carechoices.co.uk for further assistance with your search for care 35 Paying for care

The information here has been developed by a about paying for care and to encourage people to group of public organisations and charities to help get information and advice about the use of their people make better and more informed decisions money in this regard.

Personal budgets

Personal budgets are an amount of money councils There is no obligation for people to manage can allocate to help people get the support they their budgets themselves, and different options want due to disability, frailty or vulnerability. are available to help plan and arrange suitable care Everyone who is eligible for funded social care will for each individual. People will be able to use their be allocated a personal budget once their needs are budget through a cash payment, services arranged agreed. by us, or a mixture of both.

Direct payments

If you have been assessed as needing community to carry on caring, although you cannot use the care services and are capable of managing a direct payment to support the person you care for. payment, with assistance, if necessary, you can receive a payment and organise and buy services Direct payments cannot be used for: yourself. • health services Direct payments can be used to arrange support • permanent care in a care home or care home designed to meet your individual needs. We will with nursing agree these needs with you and write them in your • services which are managed by us – such as our care plan. in-house home care service. A direct payment is sometimes given so that you can arrange a short break (respite) or buy any The amount of money you receive depends on the equipment that you need to stay independent. level of your needs and the support you require to They can also be used to pay for help with: live in your own home. We take into account what • personal tasks such as getting up, washing, it would cost if we provided the services instead. dressing, going to bed etc Unless you are a carer, you will usually have to • practical tasks such as food preparation, cooking, pay a contribution to the cost of your services. shopping and other related tasks to help you to If you are interested in learning more about live in your own home. having a direct payment or wish to access support with an existing direct payment, we have You can choose to buy care from an agency or commissioned the Wiltshire Centre for Independent employ your own personal assistant. Living to provide this service. They can be If you are a carer, you can get a direct payment contacted on 01380 725400. You can also contact to pay for support or services which will help you our customer advisors on 0300 456 0111.

Personal finances

One in four of us may need long-term care or The following is intended to help you get support, but few of us like to think about it until it information and advice in relation to your personal happens. Care can involve help in your own home finances and how to pay for care if you: as well as care homes or care homes with nursing. • are planning for retirement If you, or a member of your family, need care and support now or in the future there are a number of • are an older person considering getting help with important things you need to consider. care and support for yourself

36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Personal finances continued

• have a need to fund care immediately they have financial security after you die • are a family member, a carer or have Power • are disabled and want to plan your financial of Attorney (PoA) or deputyship of somebody future to make the best use of compensation needing to fund their care payments, or if you think your ability to work and • have a child with disabilities and want to ensure support yourself financially may lessen over time.

Seeking financial advice and help

Later-life advisors The MoneymadeclearTM service also gives Advisors specialise in the financial needs of older information about finding independent financial people. Those advisors who have taken steps to advisors. become independently accredited can offer added We have identified two such companies reassurance that they offer the practical help and accredited by SOLLA to provide these services to the guidance needed to make the right decisions at the people of Wiltshire. These are: right time. The later life advisor accreditation scheme has been Ashcourt Rowan developed by the standard-setting body, the Financial 2 Queen Square, Bath BA1 2HD Services Skills Council (FSSC) in collaboration with the Telephone: 01225 475359 specialist financial services consultancy. Email: [email protected] Web: www.ashcourtrowan.com/financial-planning There are three main ways of paying for advice. Local specialist based in Bath • Fees – by paying the advisor a fee, either at an Care Fees Investment Limited hourly rate or a set fee. Hope House, 15a Godstone Road, Caterham, • Commission – by paying indirectly through Surrey CR3 6RE commission, which is deducted by the product Telephone: 0845 077 5655 provider from the product(s) you invest in. As Email: [email protected] well as the initial commission charged when Web: www.carefeesinvestment.co.uk the product is taken out, there may be annual Local specialist based in Dursley, Gloucestershire commissions, known as ‘trail commissions’. • Fees and commission – by paying a combination There are other companies that also offer this of fees and commission. service, but it is important to ensure they are accredited by the Society of Later Life Advisers. Not all advisors offer all three payment options. Before you think about the likely costs of any care Make sure the advisor offers the payment option and support, it is important that you get information that you want. Ask the advisor to explain what you’re and advice about the options open to you, both paying for, how much it will cost and how you will regarding the type of services that might suit you, pay for it. If you want to pay by commission, ask your and also whether we might contribute to the costs. If advisor how this will be calculated and whether this you don’t you may make poor decisions about either has any effect on the advice you will be given. Make the care you organise, or about how you pay for it, or sure you understand and are comfortable with the both. payment arrangements before proceeding. If you’re If you need ‘nursing care’ you may be entitled getting investment advice, ask your advisor if the to funding from the NHS for all or part of the cost; costs include a review of your investments from time you should ask us, your hospital or GP whether you to time or if you must pay for that service separately. would be entitled to this. You can access both general information about There are different ways to pay for long-term care. paying for care and information about accredited If you need care and support immediately or in the financial advisers in your area through the Society of near future first check with us about any support we Later Life Advisers (SOLLA): give. We assess your care needs and those of your www.societyoflaterlifeadvisers.co.uk. carers.

Visit www.carechoices.co.uk for further assistance with your search for care 37 Seeking financial advice and help continued

If your circumstances meet the conditions for all benefits are means tested and you may qualify for support and you wish us to pay towards the cost of Disability Living Allowance (DLA) if you are under 65 services, we will then assess your income and capital or Attendance Allowance (AA) if you are over 65. AA/ such as savings. If your capital and income are below DLA (care component) cannot normally be paid if we certain levels (locally set if you continue living in your are funding your care in a care home, or the NHS is. own home, but nationally set if you decide to move If you don’t qualify for financial help from us, you into residential care) then we will pay some or all of will normally have to pay the cost of care out of your your long-term care costs. own income and savings. We will also be able to help you with information If you move into residential care, the value of your about the choices you have for meeting your care home, if you own one, will be taken into account and needs and how to arrange care. Many people wrongly if you seek a loan from us a charge may be placed assume that they will need residential care, whereas against the property pending its sale, athough this there may be options available to stay at home. doesn’t necessarily have to take place immediately if We, your GP or other NHS services can also offer you don’t wish it. some people help to try to regain their ability to It is important to make sure you find out as much manage more independently through the use of as possible before making care funding decisions. equipment or adaptations to your home, or through programmes of rehabilitation. You should ask about For further information, please contact this. customer advisors on 0300 456 0111. Also check what benefits you are entitled to. Not

How Wiltshire Council can help

Regardless of your financial situation, our staff are If you need to move into a care home, you may be happy to offer you an assessment, and information entitled to some of the following financial assistance and advice about your care options, including and support: moving into a care home or care home with nursing. If you have capital or savings of more than Twelve-week property disregard £23,250 you will have to pay for any care services If your former home is included in your financial you require, but you are still entitled to discuss assessment, but your other capital/savings is less your needs with someone at Wiltshire Council who than £23,250, and your income is not enough to is trained to advise you. For further information meet your care home fees, we may assist with the about options please look on our website for ‘Your cost during the first twelve weeks of permanent care Financial Contribution towards Your Social Care’. if we agree that care is needed. If you have capital or savings of less than £23,250 Deferred payment agreements you may be entitled to funding from us. A financial After the 12-week property disregard period, any assessment will be undertaken to determine what financial help from us will be in the form of a loan we consider you can afford to pay towards your care. and a charge will be placed against the value of your home and recovered once your house has been sold. However, we may limit how much we will pay and it may affect your entitlement to pension credit or income support if your property is not seen to be on the market as it will be treated as capital by the Department of Work and Pensions (DWP).

Attendance Allowance/Disability Living Allowance (care component) These are a non-means tested, non-taxable benefits Classic cottage, Wiltshire from the Department of Work and Pensions paid at

38 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care How Wiltshire Council can help continued the lower rate of £53 per week for those needing costs. If the home you have chosen charges more care by day or night, and at the higher rate of £79.15 than we consider is appropriate, you will need to per week for those needing care both during the day find someone to help pay the difference – a ‘top-up’ and night. Everyone in these circumstances can, and payment. Whoever does this, whether family or a should, claim this benefit. This benefit will not be benevolent charity, they should realise that they may paid if your care home is funded by us, but can be if have to pay this for some time. Alternatively, you the financial help provided by us is a ‘loan’ pending would have to find a cheaper home, although before the sale of a property. this happens we will undertake a risk assessment to confirm that you are fit enough to move. Running out of money Understanding your rights before moving into If your capital/savings are likely to reduce to £23,250, care is essential. There are a number of financial you must let us know at least two months in advance products and specialist companies who may be as we will step in to help with your care fees. We able to help. It is important to seek advice before must conduct an assessment of your situation and committing yourself. Citizens Advice or Age UK can will normally make a contribution towards your care advise you further.

Other sources of information and advice

Besides ourselves, you can get hold of information advice on finding and paying for care – ring and advice from the following organisation: Age UK Advice on 0800 169 65 65 or visit Age UK provides independent information and www.ageuk.org.uk Essential information

Keeping people safe

Wiltshire Council and its partner agencies expect you would like more information about the abuse health and social care services to work in a way that of vulnerable people please contact our customer respects people’s dignity, independence, choice and service advisors and ask them to send you a free safety and to have a zero tolerance of abuse. copy of ‘Keeping People Safe in Wiltshire’. The council and its partner agencies recognise that people can be abused physically, psychologically, If you have any concerns about a vulnerable financially, sexually, be discriminated against or person being harmed or neglected you should neglected. This abuse can take place where a person contact our customer service advisors: lives, within a care home or day service, in hospital, Tel: 0300 456 0111 in custodial situations, in a place where support Text phone: 01225 712501 services are being provided, or in a public place. Fax: 01225 713355 It can be carried out by partners, relatives, friends, Email: [email protected] volunteers or someone employed to provide a health, housing or social care service. There is also information about forms of abuse on the All organisations providing health, housing and Wiltshire Council’s website: www.wiltshire.gov.uk social care services in Wiltshire should follow the Policy and Procedures for Safeguarding Vulnerable The Independent Safeguarding Authority (ISA) Adults in Swindon and Wiltshire (2007) and report A new scheme for registering all staff and volunteers any allegations or suspicions that a vulnerable who work with children or vulnerable adults came person is being abused. into force in October 2009. For further information Your concern will always be taken seriously. If please see the ISA website: www.isa-gov.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 39 Complaints, compliments and feedback

If you receive care at home or in a care home you should feel able to complain about any aspect Phone: 03000 616161 of your life there which affects your happiness or Email: [email protected] comfort. This might be anything from the way Website: www.cqc.org.uk you are treated by the staff to the quality of the food you are served. You should also feel free to If we have arranged and funded a place for you make comments and suggestions about possible in a care home, another option is to complain to improvements to your surroundings and the your social worker/care manager or our customer services provided and compliment staff when complaints team. things go well. Making a complaint should not be made difficult Wiltshire Council for you and should not affect the standard of care County Hall, Trowbridge, Wiltshire BA14 8LE that you receive. Care homes are required under Tel: 0300 456 0111 government regulations to have a simple and easy Email: [email protected] to use complaints procedure. If you are concerned about the care that you, a friend or a relative are receiving in a residential Complaints about care that you pay for yourself home, it makes sense to speak to the manager of You are able to ask the Local Government the home about your concerns before you take any Ombudsman to take up your case if you are not further action. The problem may be resolved quite happy about how a care home or service dealt with easily once they are made aware of it. However, if you your complaint about care that you pay for yourself. need to make a formal complaint, you should initially contact the registered owners of the home. They The Local Government Ombudsman have a duty to respond to any complaints made. PO Box 4771, Coventry CV4 0EH If your complaint is about a breach of regulations, Phone: 0300 061 0614 or 0845 602 1983. contact the Care Quality Commission:

Out of county care

Did you know you can choose a care home outside you would receive if you remained within the county, your home county? You may want to be closer to or they may offer you the fees that the local authority friends and family members, or you may want to would pay in your chosen region. You must seek relocate to another part of the country. further advice before making your decision. If you’re If your care home place is state-funded, your home self-funded, obviously you have freedom of choice. county local authority is still responsible for your care fees, even if you choose a care home in another For information on care provision in other region. The home you choose must be suitable for regions, contact this Directory’s independent your assessed needs and comply with the terms and helpline on freephone 0800 389 2077 conditions set by the authority. The fees that your local with details of your requirements. authority will pay may vary. They may offer you the fees

Independent helpline

This Directory’s free helpline provides an with supplementary information about choosing independent advice and information service and funding. encompassing care, accommodation, funding and One call to the freephone number 0800 389 2077 rights. A personalised report can be generated for will enable the service to build a profile of exactly customers providing details of all care homes or what type of care you’re looking for, while taking housing with care schemes that meet their criteria into account your personal needs and interests.

40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care How solicitors can help advertorial

A solicitor can give you impartial advice about wills, decision’ setting out treatment that you do not want making gifts, estate planning and Powers of Attorney to receive in specified circumstances, which would (PoA). Some can also offer guidance on immediate legally have to be followed, even if you die as a result. and long-term care plans, ensuring (if applicable) the Any proposed ‘Gift’ out of your estate needs NHS has made the correct contribution to your fees. careful consideration of the benefits, risks and Lasting Powers of Attorney (LPoA) allow you to implications, particularly on any future liability for appoint someone you trust to make decisions about care costs or tax liability. your personal welfare, including healthcare and Long-term care: whether you remain in your own consent to medical treatment, and/ or your property home or move into sheltered or residential care, you and financial affairs. An LPoA is only valid once may qualify for financial assistance in the form of registered with the Office of the Public Guardian. It social care and NHS-funded care and welfare benefits. allows for a person of your choice to make decisions If you don’t have your own solicitor, ask family or on your behalf at a time when you may be unable. friends for their recommendations. Contact several The Court of Protection can issue Orders firms, explain your situation and ask for an estimate directing the management of a person’s property and of cost and an idea of time scales involved. Many financial affairs if they are incapable of managing firms will make home visits if necessary and will their own affairs should they not have a LPoA. The adapt their communications to meet your needs. It’s Court procedure is presently very slow and the fees important to find a solicitor who specialises in this are quite expensive so preparing a LPoA is always area of the law. The Citizen’s Advice Bureau offers advisable, providing you have somebody sufficiently an advice service and will be able to recommend trustworthy to appoint as your attorney. solicitors in your area. An ‘advance directive’ allows you to communicate With thanks to Awdry Bailey & Douglas your wishes in respect of future medical treatment, Solicitors and their specialist team, ABD Care. but it is not legally binding. You may instead wish For further advice and information please call to make a living will, properly known as an ‘advance 01672 518620 or email [email protected].

Cepen Lodge Residential & Dementia Care Home | Chippenham Wiltshire

• Offering residential, dementia and respite care • Spacious rooms equipped with en-suite walk-in shower, toilet and flat screen TV/DVD players • Hotel standard support services and restaurant quality dining • Several lounges, dining and quiet areas for socialising and relaxation • Daily and varied programme of leisure and recreational activities with dedicated organiser • Charming private gardens with patios and seating for residents to enjoy • Hair salon attended by qualified staff and free wi-fi internet access for residents and guests

www.cepenlodgecarehome.co.uk | Call today on 01249 707 280 The Cedars Residential, Nursing & Dementia Care | Landford Salisbury

• Grade 2 listed country house, set in parkland • Spacious period rooms with en-suite walk-in shower, toilet and flat screen TV/DVD players • Hotel standard support services and restaurant quality dining • Several lounges, dining and quiet areas for socialising and relaxation • Daily and varied programme of leisure and recreational activities with dedicated organiser • Close to the New Forest and commanding stunning views of the surrounding countryside • Hair salon & aromatherapy suite and free wi-fi internet access for residents and guests

www.thecedarscarehome.co.uk | Call today on 01794 399 040

Avery Healthcare is one of the UK’s leading providers of elder care, support programmes and the thriving communities that typify with a fast expanding national portfolio of homes and a reputation all our homes. Why not pop in and see for yourself how we earned through the leading edge design of its homes, its family are setting the standards in modern care home provision?

Visit www.carechoices.co.uk for further assistance with your search for care 41 Care Associations in Wiltshire

The Wiltshire Care Partnership

kind of care is needed now and in the future. We will be better able to identify best practice and make sure that we use what we learn to improve services for everyone. WCP is developing services that will assist and strengthen independent care businesses as well The Wiltshire Care Partnership is an umbrella as offering mentoring and guidance to them. A group that represents the interests of independent website is under construction and will be a valuable providers of residential and nursing care and source of information for members and the public works to drive up the quality and safety of services who want to know more about residential and available for older people in the county. It is a nursing care for older people in Wiltshire. new independent, member-led organisation Later in 2013, there will be elections to the Board that has been established through the combined of WCP and dedicated staff engaged to provide efforts of independent providers of care for older further support to members. people in Wiltshire and the Council. Almost 50% of independent providers have joined WCP so For further information please contact: far making it the largest single representative Gillian Leake organisation of its kind ever in Wiltshire. Interim Chief Executive WCP represents a coming-together of Tel: 07813204835 commissioners and providers of care and Email: [email protected] means that there can be much better sharing of Website: www.wiltshirecarepartnership.org.uk information and greater understanding of what

The Registered Nursing Home Association

The Registered Nursing • to develop a forum that encourages the Home Association (RNHA), exchange of expertise and practical experience in established in 1968, is order to secure high professional standards. the authoritative voice of nursing homes throughout Care homes are subject to statutory inspection by the United Kingdom. the Care Quality Commission. All members must, The fundamental aims of in addition to this, fulfil the stringent criteria of the care homes that belong to Registered Nursing Home Association. the Wiltshire branch of the association are: By fulfilling the exacting standards of the CQC and the RNHA, the public can be assured that • to ensure that the client comes first in the members achieve the highest quality of care. provision of high quality nursing care designed Members are denoted by RNHA. to meet individual needs • to ensure that the client is always treated in a dignified manner which respects the individual’s For further information or advice, please contact: right to make decisions regarding their care Matthew Airey, Managing Director Wessex Care Ltd Tel: 01722 336933 • by constant endeavour, to review and improve Email: [email protected] professional standards in order to provide a high Wiltshire and Swindon Regional Chair and quality of life for vulnerable people National Director • to ensure that the professional status of care Registered Nursing Home Association. homes is further developed

42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care The Wiltshire Care Association

The Wiltshire of the frailties of some procedures and legislative Care Association interpretations. Committee members regularly sit (WCA) was formed on committees and meetings that plan, monitor, in 1984 by care contract and pay for care. home owners who WCA is affiliated to the National Care Association were determined to set and maintain standards of (NCA) which enables members to have their opinions care and accommodation in their homes, well above and experiences discussed and brought to the notice the standards set by legislation in force at that time. of central governmental agencies and committees; Its members are now drawn from all sectors that it also keeps all members fully up-to-date on a wide provide all levels of care mainly for elderly persons variety of care topics through six weekly newsletters. from Wiltshire and other counties. The last few years have brought an incredible WCA is the only care association specific to number of changes to our routines, legislation, Wiltshire and gives active support to its members, training requirements, standards and trading advising them on statutory matters such as conditions and the administration of our homes. government regulations, Criminal Records Bureau Undoubtedly, there are more changes on the (CRB) and Vetting and Barring Scheme (VBS) checks horizon. and assisting in staff training and other activities to Membership keeps members informed, up-to-date promote the provision of quality services. and prepared for the changes ahead. Association members through their elected Within the home listings, members are indicated as committee nominees liaise, meet and discuss WCA. care related matters with the CQC, social services care managers, Local Authority officers, Wiltshire For membership application and an information Council, Primary Care Trust officers, vulnerable adults pack please contact Leslie Williams (chair) on units and other caring agencies within the county, 01249 653838. talking to them about their first-hand experience

The Wiltshire Domiciliary Care Providers Association

from a short visit of 15-minutes, to 24 hour live-in- care. To make it easier for people to find a provider, the WDCPA has created a ‘Find a Provider’ search on the website. By entering a postcode, member www.wdcpa.co.uk organisations which provide care in the area will be shown, along with contact numbers and a link to The Wiltshire Domiciliary Care Providers Association their own mini page on the WDCPA website. (WDCPA) was formed in 2004 to bring together All members are registered with the CQC registered domiciliary care providers in Wiltshire. Commission and many are members of the United All member organisations, which between them Kingdom Home Care Association. All member cover the whole of Wiltshire, account for thousands organisations in this Directory are denoted by of hours of care every week. Members are made up WDCPA next to their listings. of both small and large providers, all providing high quality care and support to individuals in their own If you require any information about care in homes. your home, please contact any one of the WDCPA The introduction of direct payment means members who will be more than happy to discuss that individuals now have total choice in who your requirements. If you need to contact the provides their care and support. All WDCPA member WDCPA directly, please email [email protected] organisations can assist in planning to make the or telephone 01225 719333. best use of funds available. Services on offer range

Visit www.carechoices.co.uk for further assistance with your search for care 43 Useful contacts

Advocacy Carers’ support

SWAN Advocacy Network Carers’ Support Wiltshire Independent Advocacy and Independent Independent Living Centre, St George’s Road, Mental Capacity Advocacy Semington BA14 6JQ 26 Milford Street, Salisbury SP1 2AP Freephone: 0800 181 4118 Tel: 01722 341851 Tel: 01380 871690 Fax: 01380 871758 Email: [email protected] Web: www.carersinwiltshire.co.uk

Salisbury Independent Self Advocacy Group Citizens Advice Wiltshire c/o Chamber of Commerce Wiltshire Citizens Advice has 13 outreach offices 7 Scots Lane, Salisbury SP1 3TR across the county. The main offices are in Tel: 01722 413213 Trowbridge, Devizes, Chippenham, and Salisbury. Call 0844 375 2775 (from a landline) or 0300 456 Wiltshire People First 8375 (from a mobile). Independent Living Centre Web: www.cabwiltshire.org.uk Semington, Wiltshire BA13 6JQ Tel: 01380 871900 • Trowbridge office Email: [email protected] 1 Mill Street, Trowbridge, Wiltshire BA14 8BE Tel: 0844 375 2775 Age UK • Chippenham office • Age UK (Wiltshire) 3 Avon Reach, Monkton Hill, Chippenham SN15 1EE 31 Market Place, Devizes SN10 1HT Tel: 0844 375 2775 Tel: 01380 727767 • Devizes office Email: [email protected] New Park Street, Devizes, Wiltshire SN10 1DY • Age UK Salisbury District Tel: 01380 722242 21 Brown Street, Salisbury SP1 2AS • Salisbury office Tel: 01722 335425 18 College Street, Salisbury, Wiltshire SP1 3AL Email: [email protected] Tel: 0844 375 2775 Support for people with dementia and their carers Equalities and inclusion Alzheimer’s Support (West Wiltshire) Equal Chances Better Lives Park House, 1 Park Road, Trowbridge BA14 8AQ C/O DEVELOP Enhancing Community Support Tel: 01225 776481 3-4 New Road, Chippenham SN15 1EJ Email: [email protected] Tel: 0845 8725641 Email: [email protected] Alzheimer’s Support (East Wiltshire) Wiltshire Racial Equality Council 5 Sidmouth St, Devizes, SN10 1LD Bridge House, Stallard Street, Trowbridge BA14 9AE Tel: 01380 739055 Tel: 01225 766439 Email: [email protected] Patient & Liaison Services (PALS) Alzheimer’s Society (South Wiltshire) 29a Brown Street, Salisbury SP1 2AS RUH Bath NHS Trust Tel: 01722 326236 Combe Park, Bath BA1 3NG Email: [email protected] Tel: 01225 825656 Email: [email protected]

Alzheimer’s Society (North Wiltshire) Salisbury NHS Foundation Trust Unit 2, The Works, The Butts, Chippenham SN15 3JT Salisbury District Hospital, Salisbury, Wiltshire SP2 8BJ Tel: 01249 443469 Tel: 01722 336262 Ext 2960 Email: [email protected] Email: [email protected]

44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful contacts continued

Great Western Hospitals NHS Foundation Trust User-led organisations Great Western Hospital, Marlborough Road, Wiltshire & Swindon Users’ Network Swindon SN3 6BB Independent Living Centre, St George’s Road, Tel: 01793 604031 (24 hr confidential answerphone available) Semington BA14 6JQ Email: [email protected] Tel: 01380 871800 Support for older and vulnerable people Email: [email protected]

The Link Project Wiltshire Involvement Network (WIN) Community First, Wyndhams, St Joseph’s Place, for health and social care Devizes SN10 1DD Tel: 01380 722241 c/o Independent Living Centre, St George’s Road, Email: [email protected] Semington BA14 6JQ Web: www.wiltslink.org.uk Tel: 01380 871800 Email: [email protected] Good Neighbours Scheme Community First, Wyndhams, St Joseph’s Place, Wiltshire Centre for Independent Living Devizes SN10 1DD Tel: 01380 732828 Unit 1, 11 Couch Lane, Devizes, Wiltshire SN10 1EB Email: [email protected] Tel: 01380 725400 Email: [email protected] Support for people with mental health issues Wiltshire People First AWP PALS Independent Living Centre, St George’s Road, AWP NHS Trust, Jenner House, Langley Park, Semington BA14 6JQ Chippenham SN15 1GG Tel: 01380 871900 Tel: 01249 468261 Freephone: 0800 073 1773 Email: [email protected] Email: [email protected] Volunteering Wiltshire Information & Advice Service in partnership with Alabaré Volunteer Centre Wiltshire Office C, Unit 1A, Bath Road Business Centre, GROW DEVELOP Devizes, SN10 1XA Enhancing Community Support Tel: 01380 738602 Email: [email protected] 3-4 New Road, Chippenham SN15 1EJ Webpage: www.alabareinclude.com Tel: 01249 654089 Email: [email protected] Time to change 15–19 Broadway, London, E15 4BQ Wessex Community Action Tel: 020 8215 2356 Greencroft House, 42-46 Salt Lane, Email: [email protected] Salisbury SP1 1EG Webpage: www.time-to-change.org.uk Tel: 01722 421747 Email: [email protected] Wiltshire MIND 107 Newtown, Trowbridge BA14 0BB Tel: 01225 775770 Email: [email protected]

Search online for the right care Publications Care Choices has a comprehensive website of care, searchable by county, postcode or region. Whether you’re looking for care in the home, housing with care, a care home or nursing home, you can search online to find what’s available in your given location.

Visit www.carechoices.co.uk and start your search today.

Visit www.carechoices.co.uk for further assistance with your search for care 45 WHY BUPA IS THE RIGHT CHOICE IN WILTSHIRE

Bupa’s Wiltshire care homes offer the highest standards Market Lavington Nursing and Residential Centre of residential, nursing, dementia, palliative, respite 39 High Street, Market Lavington, Devizes SN10 4AG and convalescence care. We use our knowledge and • Dementia care • Residential • Respite • Palliative experience to ensure that residents, their families and • Parkinson’s • Nursing • Convalescence friends are all treated as individuals. Trowbridge Oaks Residential and Nursing Home Avon Court Nursing and Residential Home West Ashton Road, Trowbridge, BA14 6DW St Francis Avenue, Rowden Hill, Chippenham SN15 2SE • Residential • Respite • Palliative • Parkinson’s • Dementia care • Residential • Respite • Palliative • Nursing • Convalescence • Convalescence • Nursing The Westbury Residential and Nursing Home Harnham Croft Nursing Home Warminster Road, Westbury, BA13 3PR 76 Harnham Road, Salisbury SP2 8JN • Residential • Respite • Palliative • Convalescence • Nursing • Respite • Palliative • Convalescence • Parkinson’s • Nursing • Young physically disabled

For further information on Bupa care homes in Wiltshire, please call 0800 012 1508 quoting CH2758 search ‘Bupa Care Homes’ East Wiltshire Baydon Woodsend Broad Hinton ■ ALDBOURNE M4 Berwick Bassett Ogbourne St Andrew Ramsbury Chilton Foliat Avebury Mildenhall ■ ■ MARLBOROUGH North BECKHAMPTON FROXFIELD ■ Bromham p51 Bishops Cannings A346 Great Bedwyn Shalbourne Rowde Roundway Alton Priors Oare Coate Easton East ■ Royal Burbage Seend DEVIZES Wilcot ■ p47 ■ PEWSEY WEST GRAFTON Potterne Milton Libourne Worton ■ WEDHAMPTON Tidcombe Manningford Fosbury Bruce West Urchfont Rushall Collingbourne p63 ■ UPAVON Kingston Erlestoke ■ MARKET LAVINGTON ■ South East Everleigh p57 West Lavington Chisenbury COLLINGBOURNE DUCIS Ludgershall Enford Fittleton TIDWORTH Netheravon ■

East Wiltshire care homes

Addington Close, 12 Crescent, The 10 Devizes, Wiltshire SN10 5BE Pewsey, Wiltshire SN9 5DP Tel: 01380 720001 OP D PD LDA MH SI YA Tel: 01672 562266 OP LDA MH YA

Anzac House (OSJCT) Advert outside back cover Dauntsey House Moonrakers, London Road, Devizes, 9 Church Street, West Lavington, Devizes, Wiltshire SN10 2DY Wiltshire SN10 4LB Tel: 01380 812340 OP D Tel: 01380 722623 OP D MH Dramsdon B artlett House (OSJCT) Advert outside back cover Rivar Road, Shalbourne, Marlborough, Old Common Road, Ludgershall, Andover, Wiltshire SN8 3QE Hampshire SP11 9SA Tel: 01672 516320 Advert page 48 LDA YA Tel: 01264 790766 OP D Elcot Close, 5 Bradbury Manor Marlborough, Wiltshire SN8 2BB Nursteed Road, Devizes, Wiltshire SN10 3AF Tel: 01672 516320 Advert page 48 LDA YA Tel: 01380 732620 PD LDA ForestView Callisto 60 Cherry Orchard, Marlborough, Wiltshire SN8 4AS 35a Wilcot Road, Pewsey, Wiltshire SN9 5HJ Tel: 01672 512464 Advert page 48 OP PD LDA YA Tel: 01672 514339 LDA MH Haven, The Cashel Cottage High Street, Littleton Panell, Devizes, 39 Raffin Lane, Pewsey, Wiltshire SN9 5HJ Wiltshire SN10 4ES Tel: 01672 562002 LDA Tel: 01380 812304 OP D

Coob m e End Court (OSJCT) Advert outside back cover Heads Meadow London Road, Marlborough, Wiltshire SN8 2AP 41 Ball Road, Pewsey, Wiltshire SN9 5BL Tel: 01672 512075 OP D Tel: 01672 562022 LDA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WCA Wiltshire Care Association member – see page 43 RNHA Registered Nursing Home Association – page 42 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 47 East Wiltshire care homes continued

Highfield Residential Home Keepence Homes The Common, Marlborough, Wiltshire SN8 1DL 19 Wilcot Road, Pewsey, Tel: 01672 512671 OP Wiltshire SN9 5EH Tel: 01672 562746 LDA Marlborough Lodge WCA 83/84 London Road, Marlborough Marlborough Lodge Wiltshire SN8 2AN / Phone: 01672 512288 83/84 London Road, Marlborough, Marlborough Lodge is a small family run care Wiltshire SN8 2AN home, specialising in dementia care, for up to 18 older people. There is a very homely Tel: 01672 512288 Advert adjacent OP D atmosphere and residents are well supported by a high level of experienced and well trained staff. It is situated in a residential area, with Mayfield Residential Home views of Savernake forest, close to a bus stop 99 Nursteed Road, Devizes, and local shop. The sheltered patio and garden are ideal for enjoying fresh air and sunshine; and Wiltshire SN10 3DU there is a car park at the rear of the property. Tel: 01380 723720 OP D WHITE HORSE CARE TRUST CQC “It has been a pleasure getting Residential, nursing care, respite and community to know you and your staff” services for people with learning disabilities in Call Swindon and across Wiltshire. 01793 846000 Person centred Supported by a fully www.whct.co.uk services qualified workforce email: [email protected] Preferred Provider Outreach services

Contact one of our homes directly using the number below, or visit www.fshc.co.uk Avonmead Care Home 11 Canal Way, Devizes, Wiltshire SN10 2UB T: 01380 729188/728262 caring E: [email protected] Kingsmead Care Home 65 Prospect Place, Old Town, Swindon SN1 3LJ T: 01793 422 333 E: [email protected] Westbury Court Care Home Station Road, Westbury, Wiltshire BA13 3JH T: 01373 825002 E: [email protected] Ladymead Ca re Home Moormead Road, Wroughton, Swindon SN4 9BY T: 01793 8450632 That’s why we’re one of the E: [email protected] UK’s leading healthcare providers Our care homes are unique and we’re proud to offer consistently high standards of service and care. In a Four Seasons Health Care home, we consider the individual and ensure that the care they receive has been designed with them in mind, with the emphasis on enhancing their well being. We are able to provide a range of care options including residential, nursing and dementia care services for both long stay and short stay respite service users.

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WCA Wiltshire Care Association member – see page 43 RNHA Registered Nursing Home Association – page 42 Advertisers are highlighted

48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care East Wiltshire care homes continued

Merlin’s Barrow Self Unlimited – Devizes 10 George Lane, Marlborough, 1 Sheppard Close, Devizes, Wiltshire SN8 4BT Wiltshire SN10 2BT Tel: 01672 515747 LDA Tel: 01380 725133 LDA

Old Dairy, The Shalom 11 High Street, West Lavington, 1 Pen Close, Manor Lane, Baydon, Wiltshire SN10 4HQ Marlborough, Wiltshire SN8 2JD Tel: 01380 813988 LDA Tel: 01672 541351 Advert page 48 LDA YA

Renwick Southfield (OSJCT) Advert outside back cover Dragon Lane, Manningford, Pewsey, Victoria Road, Devizes, Wiltshire SN10 1EY Wiltshire SN9 5JE Tel: 01380 723583 OP D PD MH Tel: 01672 562022 LDA Str atton Road, 20 Roman Court, 1 Pewsey, Wiltshire SN9 5DY Broadfields, Pewsey, Wiltshire SN9 5DS Tel: 01672 564957 LDA Tel: 01672 562022 LDA Str atton Road, 27 Roseland Avenue, 9 Pewsey, Wiltshire SN9 5DY Devizes, Wiltshire SN10 3AR Tel: 01672 562691 LDA Tel: 01380 728507 LDA Tullyboy Rowde 2 Inlands Close, Pewsey, Wiltshire SN9 5HD Furlong Close, Rowde, Devizes, Wiltshire SN10 2TQ Tel: 01672 562124 LDA Tel: 01380 725455 D PD LDA SI West Farm House Rushall Road, 6 Sunton, Collingbourne Ducis, North Newnton, Pewsey, Wiltshire SN9 6JY Marlborough, Wiltshire SN8 3DZ Tel: 01672 562022 LDA Tel: 01264 850224 OP

Samarie Whistley Dene Dunkirk Hill, Devizes, Wiltshire SN10 2BD Whistley Road, Potterne, Devizes SN10 5TD Tel: 01380 739064 LDA Tel: 01380 721913 Advert page 48 LDA SI YA

Sarsen House Wilcot Road, 92 West Overton, Marlborough, Wiltshire SN8 4ER Pewsey, Wiltshire SN9 5NL Tel: 01672 861139 LDA Tel: 01672 563914 Advert page 48 LDA YA

East Wiltshire care homes with nursing

Aldbourne Nursing Home Brendoncare Froxfield South Street, Aldbourne, Marlborough, Littlecote Road, Froxfield, Nr Marlborough, Wiltshire SN8 2DW Wiltshire SN8 3JY Tel: 01672 540919 OP D Tel: 01488 684916 Advert page 50 OP D

Avonmead Care Home Holly Lodge 11 Canal Way, Devizes, Wiltshire SN10 2UB Old Hospital Road, Pewsey, Wiltshire SN9 5HY Tel: 01380 729188 Advert page 48 OP PD YA Tel: 01672 569950 Advert page 48 OP D PD LDA YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WCA Wiltshire Care Association member – see page 43 RNHA Registered Nursing Home Association – page 42 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 49 East Wiltshire care homes with nursing continued

M arket LAVington Nursing & Residential Centre Merlin Court 39 High Street, Market Lavington, Devizes, The Common, Marlborough, Wiltshire SN10 4AG Wiltshire SN8 1JR Tel: 01380 812282 Advert page 46 OP D PD MH SI YA Tel: 01672 512454 OP D We care. For life Choosing a care home for your loved one is hard. But it helps if the centre that you choose can be their home for the rest of their life. Brendoncare Froxfi eld is a purpose-built residential and nursing home, with a specialist dementia wing. Our residents and their families know that, no matter what challenges lie ahead, Froxfi eld can remain their home. In addition, our Care for Life promise means that, should a resident encounter fi nancial diffi culty, our charitable funding will step in to ensure that they can stay at Froxfi eld. Why not visit Brendoncare Froxfi eld and see our For Life care in action for yourself?

01488 684916 froxﬁ [email protected] www.brendoncare.org.uk Registered charity number: 326508

J1550 Advertising (Froxfield)_185x108_AW.indd 1 24/04/2013 09:34 AWARD WINNING CARING HOMES FOR OLDER PEOPLE

Ferfoot is a purpose-built dementia care home FERFOOT • Chippenham SN14 6HH enjoying an enviable position down a quiet, leafy lane Dementia Care Home within the historic town of Chippenham, Wiltshire. • Specialising in Dementia • Highly Trained 24hr Staff The home provides residential care of the highest • En Suite Bedrooms • Gracious Day Rooms standard. Fun and engaging activities are central to • Rich & Engaging Activities • Attractive Mature Gardens life at Ferfoot, lead by our award winning • High Standards in Catering • Respite Breaks Available Activities Coordinator. • Personalised Care Plans

Freephone 0808 137 1470 www.caringhomes.org

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WCA Wiltshire Care Association member – see page 43 RNHA Registered Nursing Home Association – page 42 Advertisers are highlighted

50 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care North Wiltshire Latton

Oaksey ■ ■ Crudwell ASHTON CRICKLADE KEYNES A429 Minety Charlton PURTON Easton Braydon ■ Grey ■ MALMESBURY Lea Lydiard Millicent North ■ SHERSTON Cleverton BRINKWORTH Hook p51 ■ ■ LUCKINGTON Rodbourne Dauntsey ■ Hullavington M4 East WOOTON Bradenstoke BASSETT p47 ■ BURTON ■ DRAYCOT CERNE ■ Nettleton Sutton LYNEHAM Thornhill Castle Kington Benger Combe St Michael Yatton Goatacre West North Keynell Spirithill p63 Wraxhall Ford

South Biddlestone ■ CHIPPENHAM Compton p57 Bassett Colerne ■ CALNE ■ CORSHAM Derry Hill

Lacock Box Gastard Sandy Lane Stockley A350 Heddington

North Wiltshire care homes

Arundel Close, 1 Cocklebury Farmhouse Chippenham, Wiltshire SN14 0PR Cocklebury Lane, Off Darcy Close, Chippenham, Tel: 01249 651112 LDA Wiltshire SN15 3QW Tel: 01249 658670 LDA YA Ballards Ash Brinkworth Road, Wootton Bassett, Wiltshire SN4 8DS Derriads Tel: 01793 840807 LDA 70 Derriads Lane, Chippenham, Wiltshire SN14 0QL Boundary Road, 18 Tel: 01249 652814 PD LDA YA Chippenham, Wiltshire SN15 3NN Tel: 01249 656255 OP D PD LDA MH SI YA Fairways Retirement Village, The Malmesbury Road, Chippenham, Brockleaze, 27 Wiltshire SN15 5LJ Adverts pages 32 & 33 Neston, Corsham, Wiltshire SN13 9TJ Tel: 01249 461239 OP D PD MH SI Tel: 01225 811902 LDA Ferfoot Care Home Cedars, The (OSJCT) Advert outside back cover Old and New House, Old Hardenhuish Lane, High Street, Purton, Wiltshire SN5 4AF Chippenham, Wiltshire SN14 6HH Tel: 01793 772036 OP D MH Tel: 01249 658677 Advert page 50 OP D MH

Cepen Lodge Gables, The WCA West Cepen Way, Chippenham, Wiltshire SN14 6UZ Oak Lodge Close, Chippenham, Wiltshire SN15 1NG Tel: 01249 707280 Advert page 41 OP D PD Tel: 01249 658498 PD LDA MH YA

Claremont Residential Home WCA Glanmor The Linleys, Gastard Road, Corsham, Wiltshire SN13 9PD Bath Road, Chippenham, Wiltshire SN15 2AD Tel: 01249 713084 OP Tel: 01249 651336 MH

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WCA Wiltshire Care Association member – see page 43 RNHA Registered Nursing Home Association – page 42 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 51 Bassett House care home Caring for our elderly Bassett House is a new luxury care home providing accommodation for frail older people together with a specialist unit for older people with dementia. We are committed to achieving the highest standards of care for your loved ones, as we understand their needs for choice, dignity, independence and quality of life.

We think of ourselves as a “Second family” for all our Residents as we share a common interest in providing the special attention and care that only a family can give. We are there to share our Residents’ joys and accomplishments and to offer that extra encouragement during difﬁ cult times. We know the importance of a kind word, a gentle touch and the warmth of a smile. We match the love and concern with our skills and compassion. Bassett House is a home for sixty three older people. It is set off the main road amid landscaped gardens. If you would like more information about the services we provide, would like to arrange a visit to the home or just want advice about your individual circumstances please contact Julie Beale, the Home Manager, on 01793 855415 or our head ofﬁ ce on 020 8861 6000 or by email at: [email protected] or [email protected]

Cloatley Crescent, Off Station Road, Wootton Bassett, Wiltshire SN4 7FJ North Wiltshire care homes continued

Goldenley Care Home WCA Maltings, The Forest Lane, Chippenham, Wiltshire SN15 3QU Brewers Lane, Shelbourne Road, Calne, Tel: 01249 443501 OP Wiltshire SN11 8EZ Tel: 01249 815377 PD LDA SI YA Greenway Park, 13 Chippenham, Wiltshire SN15 1QG Marden Court (OSJCT) Advert outside back cover Tel: 01249 443965 LDA YA Quarr Barton, Calne, Wiltshire SN11 0EE Tel: 01249 813494 OP D MH Hill House Residential Home Little Somerford, Chippenham, Wiltshire SN15 5BH Meadow Lodge Tel: 01666 822363 Advert page 3 OP Sadlers Mead, Monkton Park, Chippenham, Wiltshire SN15 3PE Hungerford House (OSJCT) Advert outside back Tel: 01249 656136 PD LDA YA Beechfield Road, Corsham, Wiltshire SN13 9DR cover Tel: 01249 712107 OP D MH Mossmead, 15 Chippenham, Wiltshire SN14 0TN Hunters Moon Tel: 01249 461587 OP D PD LDA MH SI YA Grittleton Road, Yatton Keynall, Chippenham, Wiltshire SN14 7BH Oaklands, 74 Tel: 01249 783111 OP LDA YA Chippenham, Wiltshire SN15 1RQ Tel: 01249 654293 LDA Kingsley Road, 29–33 Chippenham, Wiltshire SN14 0BF Old Vicarage, The WCA Tel: 01249 445763 LDA 54 St Mary Street, Chippenham, Wiltshire SN15 3JW Tel: 01249 653838 Advert inside front cover OP Kingston House WCA Lansdowne Crescent East, Derry Hill, Calne, Orchards Residential Home, The Wiltshire SN11 9NT 1 Perrys Lane, Wroughton, Swindon, Tel: 01249 815555 Advert page 56 OP D PD Wiltshire SN4 9AX Tel: 01793 812242 OP D MH Kington St Michael Residential Care Home 81 Kington St Michael, Chippenham, Pavenhill, 89 Wiltshire SN14 6JB Purton, Wiltshire SN5 4DA Tel: 01249 750737 OP D MH Tel: 01793 771373 Advert page 48 OP LDA YA

Laurieston House Priory Care Home, The WCA 78 Bristol Road, Chippenham, Wiltshire SN15 1NS Greenway Lane, Chippenham, Wiltshire SN15 1AA Tel: 01249 444722 OP D Tel: 01249 652153 OP D

Leonora Home Quarrydene Wood Lane, Chippenham, Wiltshire SN15 3DY Pavenhill, Purton, Wiltshire SN5 4DA Tel: 0300 303 1445 OP D Tel: 01793 773736 OP PD LDA YA

Lilacs, The R idgeway House (OSJCT) Advert outside back cover 2a Lickhill Road, Calne, Wiltshire SN11 9DD The Lawns, Wootton Bassett, Wiltshire SN4 7AN Tel: 01249 821422 OP Tel: 01793 852521 OP D

Malmesbury Road, 79 Self Unlimited – Horsebrook, 45 Chippenham, Wiltshire SN15 1PX Calne, Wiltshire SN11 8HG Tel: 01249 651992 LDA YA Tel: 01249 811222 LDA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WCA Wiltshire Care Association member – see page 43 RNHA Registered Nursing Home Association – page 42 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 53

North Wiltshire care homes continued

Sey mour House (OSJCT) Advert outside back cover Tranquility Care Ltd Monkton Park, Chippenham, Wiltshire SN15 3PE 26 Ladyfield Road, Chippenham, Wiltshire SN14 0AL Tel: 01249 653564 OP MH Tel: 01249 443082 OP

Sheldon Lodge WCA Warrington Lodge 150 Sheldon Road, Chippenham, Wiltshire SN14 0BZ The Linleys, Gastard Road, Corsham, Tel: 01249 660001 OP D MH Wiltshire SN13 9PD Tel: 01249 280050 OP D Stainsbridge House 101 Gloucester Road, Malmesbury, William Street, 2 Wiltshire SN16 0AJ Calne, Wiltshire SN11 9BD Tel: 01666 823757 Advert page 56 OP D MH Tel: 01249 817215 LDA

Studley Bethesda Home Church Road, Derry Hill, Calne, Wiltshire SN11 9NN Tel: 01249 816666 OP

North Wiltshire care homes with nursing

Ashgrove House Nursing Home RNHA Cote House 63 Station Road, Purton, Wiltshire SN5 4AJ 24 Rowden Hill, Chippenham, Wiltshire SN15 2AG Tel: 01793 771449 OP D PD YA Tel: 01249 653760 OP PD LDA YA

Atl he stan House (OSJCT) Advert outside back cover Firs Care Home, The WCA Priory Way, Burton Hill, Malmesbury, 2 Lickhill Road, Calne, Wiltshire SN11 9DD Wiltshire SN16 0FB Tel: 01249 812440 OP D Tel: 01666 848000 OP D MH YA Goatacre Manor Care Centre RNHA Avon Court Nursing and Residential Home Goatacre Lane, Goatacre, Calne, St Francis Avenue, Rowden Hill, Chippenham, Wiltshire SN11 9HY Wiltshire SN15 2SE Tel: 01249 760464 OP PD Tel: 01249 660055 Advert page 46 OP D PD MH SI Greathouse Bassett House Care Home RNHA Swindon Road, Kington Langley, Chippenham, Cloatley Crescent, Off Station Road, Wootton Wiltshire SN15 5NA Bassett, Wiltshire SN4 7FJ Tel: 01249 750235 PD YA Tel: 01793 855415 Advert page 52 OP D PD SI Miranda House Nursing Home Bybrook House Nursing Home High Street, Wootton Bassett, Swindon, Middle Hill, Box, Corsham, Wiltshire SN13 8QP Wiltshire SN4 7AH Tel: 01225 743672 OP Tel: 01793 854458 Advert page 56 OP D

Caring Hands (Wiltshire) West Park Road, 63 Battle Lake Farm, Braydon, Swindon, Wiltshire SN5 0AA Corsham, Wiltshire SN13 9LW Tel: 01793 772777 OP PD SI Tel: 01249 712425 LDA YA

Cheriton Nursing Home, The RNHA White Lodge, The 41–51 Westlecot Road, Swindon, Wiltshire SN1 4EZ Braydon, Swindon, Wiltshire SN5 0AD Tel: 01793 522149 Advert page 54 OP D Tel: 01666 718761 Advert page 62 OP D PD YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WCA Wiltshire Care Association member – see page 43 RNHA Registered Nursing Home Association – page 42 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 55 AWARD WINNING CARING HOMES FOR OLDER PEOPLE

Miranda House is a modern purpose-built care home in MIRANDA HOUSE • Wootton Bassett SN4 7AH the historic Wiltshire town of Wootton Bassett. It has been carefully designed to provide a safe and supportive Residential & Nursing Care environment for the care of elderly people with • Single En Suite Bedrooms • Caring For Complex Needs Alzheimer’s disease and other forms of dementia. • Short & Long Term • Large Grounds The secure gardens provide a tranquil haven and there is Care Breaks • Purpose Built a dedicated Activities Coordinator ensuring residents are • Personalised Care Plans • Engaging Activities able to participate in a wide range of pursuits. • High Standards in Catering

Freephone 0808 137 1476 www.caringhomes.org

Registered Charity No 1060478 Residential Care Home for the Older Person Looking Rooms with En Suite facilities for care or support? Specialist Dementia Care Unit Lansdowne Crescent East, Fees start at £546 per week Derry Hill, Calne, Wiltshire SN11 9NT For independent, impartial advice Caring, Professional Staff and a Tel: 01249 815555 lively environment on your care options, call this Fax: 01249 818928 Visitors always welcome For further details, please contact the Directory’s advice line on Manager at the above address freephone 0800 38 92 077 www.greensleeves.org.uk/kingston Advice for older people

Stainsbridge House

Specialist dementia and Alzheimers care

Day Care Respite Care Permanent Care

If you care for someone who experiences dementia we can help. Our day care service provides a day of stimulating and meaningful activity for people with dementia whilst giving thier family carers a break. Our respite service is ideal for those seeking longer breaks, perhaps a week or two, and our permanent care service provides a safe and caring environment for those who are no longer able to live in their own home. So, whatever your need, why not call us and see how we can help?

*24 hour specialist care *En-suite rooms *Large, safe garden Tel: (01666) 823757

101 Gloucester Rd, Malmesbury, Wilts SN16 0AJ www.treasurehomes.co.uk

56 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Tilshead Figheldean South Wiltshire Durrington

■ ■ LARKHILL Bulford A303 SHREWTON Camp

Winterbourne ■ AMESBURY Stoke Newton Tony Norton Great Boscombe Ferris ■ Durnford Idmiston Wylye Steeple STAPLEFORD Langford Stourton Stoford A338 South Winterbourne Newton ■ ■ HINDON ■ MIDDLE ■ TELFONT MAGNA WINTERSLOW MERE ■ WILTON ■ EAST KNOYLE ■ A303 Tisbury Fovant SALISBURY Britford Farley ■ SWALLOWCLIFFE Bishopstone ■ Nunton Whaddon Donhead Broad HOMINGTON WHITEPARISH St Mary Chalke Charlton- ■ North All-Saints ■ Alvediston ■ BOWERCHALKE LUDWELL ■ p51 Charlton DOWNTON Donhead Redlynch St Andrew A350 NOMANSLAND A36 East ■ p47

West p63 South p57

South Wiltshire care homes

Albany House Bramley House The Square, Tisbury, Salisbury, Castle Street, Mere, Wiltshire BA12 6JN Wiltshire SP3 6JP Tel: 01747 860192 OP D PD Tel: 01747 870313 OP B uCKland Court (OSJCT) Advert outside back cover Alderbury South Mill Road, Amesbury, Salisbury, 40 Spiders Island, Salisbury, Wiltshire SP5 3BG Wiltshire SP4 7HR Tel: 01722 710072 PD LDA Tel: 01980 623506 OP D

Avondale Cleveland Lodge WCA 62 Stratford Road, Salisbury, Wiltshire SP1 3JN Church Lane, Figheldean, Salisbury, Wiltshire SP4 8JL Tel: 01722 331312 PD LDA YA Tel: 01980 670584 OP D YA

Beamont Way, 32 Dalwood Farmhouse Amesbury, Wiltshire SP4 7UA Hindin Road, Dinton, Salisbury, Wiltshire SP3 5EY Tel: 01980 676788 LDA YA Tel: 01722 717922 LDA

Be merton Lodge (OSJCT) Advert outside back cover Dennett’s Support Christie Miller Road, Salisbury, Wiltshire SP2 7EN 20 Woodstock Road, Salisbury, Wiltshire SP1 3TJ Tel: 01722 324085 OP D Tel: 0782 447 9190 LDA MH SI YA AD

Bradbury House Douglas Arter Centre The Portway, Salisbury, Wiltshire SP4 6BT Odstock Road, Salisbury, Wiltshire SP5 4JL Tel: 01722 349144 PD LDA Tel: 01722 320318 OP PD LDA SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WCA Wiltshire Care Association member – see page 43 RNHA Registered Nursing Home Association – page 42 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 57 South Wiltshire care homes continued

Dunraven House and Lodge Shapland Close 12 Bourne Avenue, Salisbury, Wiltshire SP1 1LP Wilton Road, Salisbury, Wiltshire SP2 7EJ Tel: 01722 321055 OP D PD LDA MH SI YA AD Tel: 01722 419777 PD LDA

Fairfax House WCA St Patrick’s House 85 Castle Road, Salisbury, Wiltshire SP1 3RW 1a Porton Road, Amesbury, Salisbury, Tel: 01722 332846 OP D PD MH SI Wiltshire SP4 7LL Tel: 01980 626434 LDA Fives Court (OSJCT) Advert outside back cover Angel Lane, Mere, Warminster, Wiltshire BA12 6DH Str atford Court (OSJCT) Advert outside back cover Tel: 01747 860707 OP D Stratford Road, Salisbury, Wiltshire SP1 3JH Tel: 01722 328855 OP D MH Herbert House 39 Christie Miller Road, Salisbury, Wiltshire SP2 7EN Stratford Lodge Tel: 01722 324432 MH 4 Park Lane, Castle Road, Salisbury, Wiltshire SP1 3NP Hollygrove Tel: 01722 421504 LDA 49 Roman Road, Salisbury, Wiltshire SP2 9BJ Tel: 01722 415578 OP LDA YA Tower House Residential Home 43 Manor Road, Salisbury, Holmwood Care Home WCA Wiltshire SP1 1JT 30 Fowlers Road, Salisbury, Wiltshire SP1 2QU Tel: 01722 412422 OP D PD LDA MH SI AD Tel: 01722 331130 Advert page 59 OP D PD MH SI Tower View Residential Home Hulse Road, 15 34 Manor Road, Salisbury, Wiltshire SP1 1JS Salisbury, Wiltshire SP1 3LU Tel: 01722 321055 D PD LDA MH SI YA AD Tel: 01722 326490 LDA Willow House WCA Inwood House WCA 101 Countess Road, Amesbury, Salisbury, 10 Bellamy Lane, Salisbury, Wiltshire SP1 2SP Wiltshire SP4 7AT Tel: 01722 331980 OP D PD MH SI Tel: 01980 622220 LDA YA

Luma Care Ltd Willowcroft (OSJCT) Advert outside back cover 42 Rollestone Street, Salisbury, Wiltshire SP1 1ED Odstock Road, Salisbury, Wiltshire SP2 8BG Tel: 01722 341031 LDA YA Tel: 01722 323477 OP D LDA MH

Milford Manor Care Home WCA Wilton Road, 44 Milford Manor Gardens, Salisbury, Salisbury, Wiltshire SP2 7EG Wiltshire SP1 2RN Tel: 01722 410724 MH Tel: 01722 338652 Advert page 59 OP D PD MH SI Woodfalls Care Home Pennings View Vale Road, Woodfalls, Salisbury, Porton Road, Amesbury, Salisbury, Wiltshire SP4 7LL Wiltshire SP5 2LT Tel: 01980 624370 LDA Tel: 01725 511226 D

Sarum House Wylye House The Portway, Old Sarum, Salisbury, 27 Wyndham Road, Salisbury, Wiltshire SP4 6BT Wiltshire SP1 3AB Tel: 01722 335283 LDA Tel: 01722 338987 LDA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WCA Wiltshire Care Association member – see page 43 RNHA Registered Nursing Home Association – page 42 Advertisers are highlighted

58 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Supporting lives, supporting choice

Nursing, residential and community care services. High-quality care at an affordable price.

Our customers and their individual needs are at the heart of everything we do. We are passionate about providing the best quality of individual care possible and promoting independence, comfort, security, companionship, fun and laughter. We are locally accountable, family focused, professionally qualiﬁ ed, very experienced, award winning, hands on, approachable, visible and always contactable.

We offer specialist nursing, dementia and frail older person residential care in ﬁ ve boutique homes full of character and individuality. We also offer tailored day-to-day support to adults (18+) living in the community.

To see real homely quality care, visit us ﬁ rst. Little Manor, Kimberly House, Milford Manor, Holmwood and Castle View.

www.wessexcare.com

Wessex Care Ltd, Contact us on: 11 Tollgate Road, Salisbury, 01722 336933 Wiltshire, SP1 2JA e: [email protected]

Wessex FP.indd 1 17/05/2013 08:51 Personal dignity and freedom of choice are paramount in our daily care

At Ashley Grange our quality nursing and residential care includes: ❚ 24-hour trained nursing & experienced care staff ❚ Comfortable, user-friendly en-suite rooms ❚ Person-centered care, individuals’ needs ❚ Occupational therapy assessed, encourage family participation ❚ Hairdressing & chiropody by appointment ❚ Residents with physical disabilities, physical ❚ Activities, hobbies, entertainment & outings frailty, dementia / mental health issues ❚ Residents’ care supported by Private, Health ❚ Short-term and long-term respite care also Service, Mental Health Professionals, GP’s, available Specialists and Consultants ❚ Nurse call system throughout ❚ Open at any time for visitors ❚ Nourishing, varied and tasty menus ❚ Many heartfelt testimonials

For more information please contact the Matron / Manager, Directors or Managing Director Matron Manager: 01725 512811 Residents: 01725 512731 Email: [email protected] Directors: Mr and Mrs Ashley Email: [email protected] Managing Director: Mrs De La Haye Email: [email protected]

Ashley Grange, Lode Hill, Downton, Salisbury, Wiltshire SP5 3PP www.ashleygrange.co.uk

Ashley Care Homes FP.indd 1 17/05/2013 09:05 South Wiltshire care homes with nursing

Amesbury Abbey Care Home Laverstock Care Centre Church Street, Amesbury, Salisbury, London Road, Salisbury, Wiltshire SP4 7EX Wiltshire SP1 3HP Tel: 01980 622957 OP PD Tel: 01722 428210 Advert page 62 OP D

Ashley Grange Nursing Home RNHA Little Manor Nursing Home WCA Lode Hill, Downton, Salisbury, Manor Farm Road, Salisbury, Wiltshire SP5 3PP Advert page 60 Wiltshire SP1 2RS Tel: 01725 512811 OP D PD LDA MH SI YA Tel: 01722 333114 Advert page 59 OP D PD MH SI

Braemar Lodge RNHA Maristow Nursing Home RNHA 18–20 Stratford Road, Salisbury, 16 Bourne Avenue, Salisbury, Wiltshire SP1 3JH Wiltshire SP1 1LT Tel: 01722 439700 OP Tel: 01722 322970 OP D PD YA

Camelot Care Homes Ltd Milford House 1 Countess Road, Amesbury, Salisbury, Milford Mill Road, Milford, Salisbury, Wiltshire SP4 7DW Tel: 01980 625498 OP PD Wiltshire SP1 1NJ Tel: 01722 622082 Advert page 62 OP PD YA Castle View Nursing Home WCA 8 Old Castle Road, Salisbury, Wiltshire SP1 3SF Tel: 01722 328315 Advert page 59 OP D PD MH SI

Cedars Nursing Home, The Northlands, Landford, Salisbury, Wiltshire SP5 2EJ Tel: 01794 399040 Advert page 41 OP D PD

Clouds House East Knoyle, Salisbury, Wiltshire SP3 6BE Tel: 01747 830733 AD

Glenside Hospital for Neuro Rehabilitation, The Glenside Manor Healthcare Services Limited, South Newton, Salisbury, Wiltshire SP2 0QD Tel: 01722 742066 OP D PD MH SI YA

Harnham Croft Nursing Home 76 Harnham Road, Salisbury, Wiltshire SP2 8JN Tel: 01722 327623 Advert page 46 OP PD SI

Hays House Nursing Home RNHA Sedgehill, Shaftesbury, Dorset SP7 9JR Tel: 01747 830282 OP

Kimberly House Nursing Home WCA 1 Fowlers Hill, Salisbury, Wiltshire SP1 2JF Tel: 01722 322494 Advert page 59 OP D PD MH SI Flower baskets, Wiltshire

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WCA Wiltshire Care Association member – see page 43 RNHA Registered Nursing Home Association – page 42 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 61 AWARD WINNING CARING HOMES FOR OLDER PEOPLE

Laverstock Care Centre provides first class residential, LAVERSTOCK CARE CENTRE • SP1 3HP nursing and dementia care, superbly situated in the historic cathedral city of Salisbury. Residential, Nursing & Specialist Dementia Care The home has been purposely designed incorporating • Modern Nursing Care • En Suite Bedrooms specialist features to assist the care of elderly people with Facilities & Services • Highly Trained 24hr dementia, offering them a stimulating and individualised • Specialist Dementia Care Nursing Staff approach to care. Laverstock Care Centre is ideally Design & Layout • Rich Engaging Activities located close to the centre of Salisbury. • Personalised Care Plans • Central Location

Freephone 0808 166 9045 www.caringhomes.org RH Romney House Quality Care Looking 11WestwoodRoad◆Trowbridge◆WiltshireBA149BR

Situatedinaquietresidentialareaourhomehas for care or support? 20rooms,with24hourcare.Ourlargeloungeand conservatorylookoutoverthehalfacregarden. For independent, impartial advice ◆Lifttofirstfloor◆Homecooking on your care options, call this ◆Regularvisitsbychiropodist,optician&Vicar ◆Weeklyvisitsbyhairdresser,physiotherapist&masseuse◆Regularsummeroutings Directory’s advice line on Please call Nicky on 01225 753952 Email: [email protected] freephone 0800 38 92 077 for further information Web: www.romney-house.co.uk Advice for older people Choosing the right care home for Mum was made easier.

From the moment my mother and I first visited her Barchester • Nursing Care care home, we knew we had found somewhere pretty special. Elegant surroundings, delicious food and beautiful gardens • Residential Care were made even more appealing by the presence of • Dementia Care like-minded residents with whom she can socialise and enjoy activities. For my part, knowing that she’s safe in the • Respite Care care of such a dedicated and compassionate team gives me great peace of mind. And for that I’m extremely grateful. T hank you, Barchester!

Why not call us or drop in for a chat over a cup of tea? www.barchester.com

Henford House Care Home | Tel: 01985 881 730 White Lodge Care Home | Tel: 01666 718 761 Lower Marsh Road, Warminster, Wiltshire, BA12 9PB Braydon, Swindon, Wiltshire, SN5 0AD Milford House Care Home | Tel: 01722 622 082 Wingfield Care Home | Tel: 01225 560 035 Milford Mill Road, Salisbury, Wiltshire, SP1 1NJ 70A Wingfield Road, Trowbridge, Wiltshire, BA14 9EN

62 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care West Wiltshire A350 Whitley ■ MONKTON FARKEIGH Lower Broughton Wraxall Giﬀord ■ Bradford Leigh MELKSHAM Winsley ■ BRADFORD Westwood -ON-AVON

■ TROWBRIDGE Bulkington Steeple ■ WINGFIELD Aston West Southwick North Ashton North A36 Bradley COULSTON p51 ■ ■ HAWKERIDGE Edington Bratton East ■ WESTBURY Dilton p47 Marsh

Upton Scudmore Chapmanslade

West Corsley p63 Heath ■ WARMINSTER Chitterne South Boreham Bishopstrow Heytesbury p57 ■ CROCKERTON Horningsham Sutton Veny Knook Longbridge ■ Deverill Tytherington Corton CODFORD

Brixton Deverill SherringtonST PETER Monkton Deverill Stockton ■ KINGSTON DEVERILL

A303

West Wiltshire care homes

ABLE (Action for a Better Life) Brampton Court, 10 57 King Street, Melksham, Wiltshire SN12 6HE Melksham, Wiltshire SN12 6TH Tel: 01225 707669 MH Tel: 01225 707233 OP D PD LDA MH SI

Alexander Heights Care Home Brookside (OSJCT) Advert outside back cover Avonpark, Winsley Hill, Limpley Stoke, Ruskin Avenue, Melksham, Wiltshire SN12 7NG Bath, Avon BA2 7FF Tel: 01225 706695 OP D MH Tel: 01225 721301 OP Chantry Gardens Alpine Villa Residential Care Home 69 Chantry Gardens, Southwick, Trowbridge, 70 Lowbourne, Melksham, Wiltshire SN12 7ED Wiltshire BA14 9QT Tel: 01225 706073 OP D MH Tel: 01225 766381 PD LDA SI YA

Bath Road, 4 Conifers Bradford-on-Avon, Wiltshire BA15 1SP 48 Avenue Road, Trowbridge, Wiltshire BA14 0AQ Tel: 01225 864280 PD LDA MH Tel: 01225 776855 LDA

Berryfield Road, 17 Durlston Lodge Bradford-on-Avon, Wiltshire BA15 1SU 115c Hilperton Road, Trowbridge, Wiltshire BA14 7JJ Tel: 01225 864397 OP D PD LDA MH SI YA Tel: 01934 429448 PD LDA MH SI YA

Berryfield Road, 19 Greengates Bradford-on-Avon, Wiltshire BA15 1SU 9 Redland Lane, Westbury, Wiltshire BA13 3QA Tel: 01225 868058 OP D PD LDA MH SI YA Tel: 01373 822727 OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WCA Wiltshire Care Association member – see page 43 RNHA Registered Nursing Home Association – page 42 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 63 specialist care homes for the elderly www.equalitycare.co.uk Email:[email protected]

Weareafamilyrunbusinessestablishedsince1985.Allthedirectorsareactivelyinvolvedinthe dailyrunningoftheCareHomes.

a period home with fine gardens catering for up to 24 older people. larger than average, en-suite rooms, some with private patios. pets welcome.

LongbridgeDeverillHouse,ChurchStreet,Longbridge Deverill,Warminster,WiltshireBA127DJ Tel:01985214040

a specialist designed luxury care home for people with dementia and related illnesses. it is a secure unit for 20 residents from the age of 55. pets welcome.

StavertonHouse,51aStaverton,Trowbridge, WiltshireBA146NX Tel:01225782019

Providingcarefor21olderpeopleincludingsomewithmildconfusionor mentalhealthneeds.Single,ground-floor,en-suiterooms.Petswelcome.

TheOldVicarage,Staverton,Trowbridge, WiltshireBA146NX Tel:01225782019

AluxuryCareHomewithNursingandaspecialistsecureDementiaunit withthelatestdesignfeatures.Stunningviews,leisuresuitewithpool, terracerestaurant,bar,cinemascreen,hairdressingsalon,Doctor’ssurgery. LongbridgeDeverillNursingHome,ChurchStreet, LongbridgeDeverill,Warminster,Wiltshire,BA127DJ Tel.01985211511

Foravisitorabrochurepleaselookonwww.equality-care.co.ukorcontact: GrettaMackenzie,The old Vicarage and staverton house on01225782019 LauraSmith,longbridge deverill Nursing home on01985211511 TheManager,longbridge deverill house on01985214040 West Wiltshire care homes continued

Hawthorne Grove, 39 Park Street, 82 Trowbridge, Wiltshire BA14 0JF Trowbridge, Wiltshire BA14 0AT Tel: 01225 767441 PD LDA SI Tel: 01225 777728 LDA YA

High Street, 10 Peel House Semington, Trowbridge, Wiltshire BA14 6JR 398, The Spa, Melksham, Wiltshire SN12 6QL Tel: 01380 870061 LDA 01225 702037 PD LDA YA

Hillcrest House Care Home Phoenix House Avonpark, Winsley Hill, 318 Station Road, Holt, Trowbridge, Limpley Stoke, Bath, Avon BA2 7FF Wiltshire BA14 6RD Tel: 01225 723939 D Tel: 01225 783127 OP PD LDA YA

ILP Residential Romney House WCA 32 Shire Way, Westbury, Wiltshire BA13 3GF 11 Westwood Road, Trowbridge, Tel: 01373 864945 LDA Wiltshire BA14 9BR Tel: 01225 753952 Advert page 62 OP D PD SI Lavender House & Primrose Lodge 62 The Down, Trowbridge, Wiltshire BA14 7NQ Sandmar Tel: 01225 753485 LDA YA 18 Wingfield Road, rowbridge,T Wiltshire BA14 9EB Lilac Grove, 6 Tel: 01225 775060 OP MH YA Trowbridge, Wiltshire BA14 0HB Tel: 01225 766200 PD LDA SI Shaftesbury Court Manor Close, Trowbridge, Wiltshire BA14 9HN Longbridge Deverill House RNHA WCA Tel: 01225 760228 PD LDA Church Street, Longbridge Deverill, Warminster, Wiltshire BA12 7DJ Springhead, 1 Tel: 01985 214040 Advert page 64 OP D PD LDA Sutton Veny, Warminster, Wiltshire BA12 7AG Tel: 01985 840990 PD LDA Mallard Close, 3 Melksham, Wiltshire SN12 6TQ St George’s Road, 67a Tel: 01225 707215 OP D PD LDA MH SI Semington, Wiltshire BA14 6JQ Tel: 01380 870168 OP D PD LDA MH SI Mead, The 7–8 Portway Lane, Warminster, Wiltshire BA12 8RB St Margaret’s Gardens, 5 Tel: 01985 215800 MH Melksham, Wiltshire SN12 7BT Tel: 01225 709691 OP D PD LDA MH SI YA Newtown, 65a Trowbridge, Wiltshire BA14 9AA Starbrook Tel: 01225 777728 LDA YA 35a Dursley Road, Heywood, Wiltshire BA13 4LG Tel: 01934 429448 LDA Old Rectory, The 27 Stallard Street, Trowbridge, Stv a erton House RNHA WCA Wiltshire BA14 9AA 51a Staverton, Trowbridge, Wiltshire BA14 6NX Tel: 01225 777728 LDA YA Tel: 01225 782019 Advert page 64 D MH

Old Vicarage, The RNHA WCA Street, 77 The 51 Staverton, Trowbridge, Wiltshire BA14 6NX Kilmington, Warminster, Wiltshire BA12 6RW Tel: 01225 782019 Advert page 64 OP D MH Tel: 01985 844800 LDA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WCA Wiltshire Care Association member – see page 43 RNHA Registered Nursing Home Association – page 42 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 65 Mavern House - Wiltshire care choices FINAL outline.pdf 1 17/04/2013 13:27

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K West Wiltshire care homes continued

Sycamore Grove, 56 Willows, The WCA Trowbridge, Wiltshire BA14 0JD 72 Boreham Road, Warminster, Tel: 01225 763056 D PD LDA SI Wiltshire BA12 9JN Tel: 01985 215757 LDA Watersmead (OSJCT) Advert outside back cover White Horse Way, Westbury, Wingfield Road, 22 Wiltshire BA13 3AH Trowbridge, Wiltshire BA14 9ED Tel: 01373 826503 OP D PD Tel: 01225 762043 PD LDA MH SI YA

Westbury Lodge Woodmead (OSJCT) Advert outside back cover 130 Station Road, Westbury, Wiltshire BA13 4HT Portway, Warminster, Wiltshire BA12 8QR Tel: 01373 859999 D LDA MH SI YA Tel: 01985 213477 OP D

Willow View Wren House Residence 63b Boreham Road, Warminster, for the Retired & Elderly Wiltshire BA12 9JX 32 Vicarage Street, Warminster, Wiltshire BA12 8JF Tel: 01985 219377 PD LDA YA Tel: 01985 212578 OP

West Wiltshire care homes with nursing

Firlawn Nursing Home RNHA Sampford Care Home The Street, Holt, Trowbridge, 27 Shurnhold, Bath Road, Melksham, Wiltshire BA14 6QH Wiltshire SN12 8DD Tel: 01225 783333 Advert page 3 OP D PD Tel: 01225 709271 OP PD MH

Fountain Place Nursing Home Sutton Veny House Nursing Home Avonpark, Winsley Road, Limpley Stoke, Sutton Veny, Warminster, Wiltshire BA12 7BJ Bath, Avon BA2 7FF Tel: 01985 840224 OP Tel: 01225 723919 OP Trowbridge Oaks Henford House Nursing Home Residential and Nursing Home Lower Marsh Road, Warminster, West Ashton Road, Trowbridge, Wiltshire BA12 9PB Wiltshire BA14 6DW Advert page 46 Tel: 01985 881730 Advert page 62 OP PD Tel: 01225 774492 OP D PD LDA MH SI YA

Mavern House Nursing Home RNHA Westbury Court Corsham Road, Shaw, Melksham, Station Road, Westbury, Wiltshire BA13 3JH Wiltshire SN12 8EH Tel: 01373 825002 Advert page 48 OP D Tel: 01225 708168 Advert page 66 OP Westbury Residential Old Parsonage, The and Nursing Home, The The Street, Broughton Gifford, Melksham, 86 Warminster Road, Westbury, Wiltshire SN12 8PR Wiltshire BA13 3PR Tel: 01225 782167 OP D MH Tel: 01373 825868 Advert page 46 OP PD

Ravenscroft Wingfield Care Home, The WCA Hilperton Road, Trowbridge, Wiltshire BA14 7JQ 70a Wingfield Road, Trowbridge, Wiltshire BA14 9EN Tel: 01225 752087 OP PD YA Tel: 01225 560035 Advert page 62 OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs WCA Wiltshire Care Association member – see page 43 RNHA Registered Nursing Home Association – page 42 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 67 Index Advertisers are in bold

Beamont Way, 32 57 Chantry House 17 A Beckford Lodge 17 Cheriton Nursing Home, The 55 A & T (Salisbury) Ltd 15 Beeches Homecare (Corsham) 17 CheritonLink 19 ABD Care Inside back cover Beeches Homecare (Malmesbury) 17 Claremont Residential Home 51 Abi Group 14 Bemerton Lodge (OSJCT) 57 Cleveland Lodge 57 Abicare Services Ltd Berryfield Road, 17 63 Clouds House 61 (Bradford-on-Avon) 15 Berryfield Road, 19 63 Cocklebury Farmhouse 51 Abicare Services Ltd (Salisbury) 15 Blue Sky Enabling (West Region) 17 Complete Care Services ABLE (Action for a Better Life) 63 Wiltshire Ltd 19 Bluebird Care (Wiltshire North) 17 Addington Close, 12 47 Conifers 63 Boundary Road, 18 51 Agincare UK Ltd 15 Bradbury House 57 Coombe End Court (OSJCT) 47 Alabaré Cote House 55 Christian Care and Support 15 Bradbury Manor 47 Country Care Homes 3 Albany House 57 Braemar Lodge 61 Crescent, The 10 47 Aldbourne Nursing Home 49 Bramley House 57 Alderbury 57 Brampton Court, 10 63 Alexander Heights Care Home 63 Brendoncare Froxfield 49 D Dalwood Farmhouse 57 Allied Healthcare Group 15 Brockleaze, 27 51 Dauntsey House 47 Alpine Villa Residential Care Home 63 Brookside (OSJCT) 63 Dennett’s Support 57 Alzheimer’s Society 15 Buckland Court (OSJCT) 57 Derriads 51 Alzheimer’s Support 15 Bupa Care Homes 46 Devizes 19 Amesbury Abbey Care Home 61 Butterfly Home Help 17 Douglas Arter Centre 57 AMS Care 52 Bybrook House Nursing Home 55 Dramsdon 47 Anzac House (OSJCT) 47 Dunraven House and Lodge 19, 58 Arundel Close, 1 51 C Durlston Lodge 63 Ashgrove House Nursing Home 55 Callisto 47 Ashley Grange Nursing Home 61 Camelot Care Homes Ltd 61 Aster Living 15 Candlelight Homecare 17 E Athelstan House (OSJCT) 55 Care Bureau, The 17 Elcot Close, 5 47 Elite Care 19 Audley Care White Horse 15 Care Choices 45, 56, 62 Enterprise Care 19 Autonomy Care Ltd 15 Care Matters (Wiltshire) Ltd 17 Equality Care Limited 64 Avery Healthcare 41 Care On Call (UK) Ltd 17 Avon Court Careline Community Care Limited 17 Nursing and Residential Home 55 Carewatch North West Wiltshire 17 F Avondale 57 Caring Hands (Wiltshire) 55 Fairfax House 58 Avonmead Care Home 49 Caring Homes 50, 56, 62 Fairways Retirement Villiage, The 51 Avonpark Retirement Centre 15 Carons Care Line 17 Ferfoot Care Home 51 Awdry Bailey and Douglas Solicitors Cashel Cottage 47 Firlawn Nursing Home 67 Inside back cover Castle Care Wessex Ltd 15 Firs Care Home, The 55 Castle View Nursing Home 61 First City Nursing 19 B Cathedral Gate Fives Court (OSJCT) 58 Bailey Care 15 Domiciliary Care Services 17 Forestview 47 Ballards Ash 51 Cedars Nursing Home, The 61 Forget Me Not Care Agency 19 Barchester 62 Cedars, The (OSJCT) 51 Fountain Place Nursing Home 67 Bartlett House (OSJCT) 47 Celtic Care Services Ltd 17 Four Seasons Health Care 48 Bassett House Care Home 55 Cepen Lodge 51 Freedom Social Care Ltd 19 Bath Road, 4 63 Chantry Gardens 63 Freeman Retirement Living 32

68 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

Kimberly House Nursing Home 61 G Kingsmead Care Home 48 O Gables, The 51 Kingsley Road, 29–33 53 Oaklands, 74 53 Glanmor 51 Kingston House 53 Old Dairy, The 49 Glenside Hospital for Neuro Kington St Michael Old Parsonage, The 67 Rehabilitation, The 61 Residential Care Home 53 Old Rectory, The 65 Goatacre Manor Care Centre 55 Old Vicarage, The (Chippenham) 53 Goldenley Care Home 53 L Old Vicarage, The (Trowbridge) 65 Greathouse 55 Ladymead Care Home 48 Orchards Residential Home, The 53 Greengates 63 Laurieston House 53 Orders Of St John Care Trust, The Greensleeves Homes Trust 56 Lavender House & Primrose Lodge 65 Outside back cover Greenway Park, 13 53 Laverstock Care Centre 61 OSJCT Florence Court 21 Leonora Home 53 Othen Care Ltd 21 Lifeline Homecare 19 Oxley Care Ltd 21 H Lilac Grove, 6 65 Harnham Croft Nursing Home 61 Lilacs, The 53 Haven, The 47 P Little Manor Nursing Home 61 Hawthorne Grove, 39 65 PA Care Agency 21 Longbridge Deverill House 65 Hays House Nursing Home 61 Park Street, 82 65 Longbridge Deverill Pavenhill, 89 53 Heads Meadow 47 Nursing Home 64 Peel House 65 Henford House Nursing Home 67 Luma Care Ltd 58 Herbert House 58 Pennings View 58 High Street, 10 65 Phoenix House 65 Highfield Residential Home 48 M Prime Care Agency Ltd 21 Magnaset Ltd 21 Princess Homecare 21 Hill House Residential Home 53 Mallard Close, 3 65 Priory Care Home, The 53 Hillcrest House Care Home 65 Malmesbury Road, 79 53 Holly Lodge 49 Maltings, The 53 Hollygrove 58 Marden Court (OSJCT) 53 Q Holmwood Care Home 58 Maristow Nursing Home 61 Quarrydene 53 Home Instead Senior Care Market Lavington Nursing & Bath and West Wiltshire 19 Residential Centre 50 Hulse Road, 15 58 Marlborough Lodge 48 R Ravenscroft 67 Hungerford House (OSJCT) 53 Mavern House Nursing Home 67 Renwick 49 Hunters Moon 53 Mayfield Residential Home 48 Ridgeway House (OSJCT) 53 Mead, The 7–8 65 Rojene Live-in Care Ltd 21 Meadow Lodge 53 Roman Court, 1 49 I Merlin Court 50 ILP Residential 65 Merlin’s Barrow 49 Romney House 65 Independent Living Solutions Ltd 19 Roseland Avenue, 9 49 MHA 32, 33 Innovations Wiltshire Ltd 19 Rowde 49 Milford House 61 Insitu Care Limited Amesbury 19 Milford Manor Care Home 58 Rushall Road, 6 49 Insitu Care Ltd 19 Miranda House Nursing Home 55 Inwood House 58 Mossmead, 15 53 S My Little Angels 21 Safe Care 21 K Saga Homecare Lechlade 21 Keepence Homes 48 N Samarie 49 Keiron Starns Care Agency 19 Newtown, 65a 65 Sampford Care Home 67 Key Staff 17 Nurse Plus and Carer Plus 21 Sandmar 65

Visit www.carechoices.co.uk for further assistance with your search for care 69 Index continued Advertisers are in bold

Sarsen Court 21 Sutton Veny House Nursing Home 67 Westbury Lodge 67 Sarsen House 49 Sycamore Grove, 56 67 Westbury Residential Sarum House 58 and Nursing Home, The 67 Saxon Care Solutions Ltd 21 Whistley Dene 49 T White Lodge, The 55 Self Unlimited – Devizes 49 Tower House Residential Home 58 White Horse Care Trust 48 Self Unlimited – Horsebrook, 45 53 Tower View Residential Home 58 Wilcot Road, 92 49 Seymour House (OSJCT) 55 Tranquility Care Ltd 55 Shaftesbury Court 65 William Street, 2 55 Trowbridge Oaks Shalom 49 Residential and Nursing Home 67 Willow House DCA 23 Shapland Close 58 True Care 23 Willow House 58 Sheldon Lodge 55 Tullyboy 49 Willow View 67 Somerset Care at Home 21 Turning Point – Wiltshire 23 Willowcroft (OSJCT) 58 Southfield (OSJCT) 49 Tydeman’s Homecare 23 Willows, The 67 Spire Homecare Ltd 21 Wilton Road, 44 58 Spittleborough Farm 23 Wiltshire Care at Home Service 23 Springhead, 1 65 U Wiltshire United Response DCA 23 Centre for Independent Living 23 St George’s Road, 67a 65 Wiltshire Domiciliary Agency 23 St Margaret’s Gardens, 5 65 Wiltshire Farm Foods 28 St Patrick’s House 58 V VIP Homecare 23 Wiltshire Supported Living Stainsbridge House 55 Service 23 Starbrook 65 Wiltshire Supported Living Staverton House 65 W Service (South) 23 Warrington Lodge 55 Stratford Court (OSJCT) 58 Wingfield Care Home, The 67 Stratford Lodge 58 Watersmead (OSJCT) 67 Wingfield Road, 22 67 Stratton Road, 20 49 Wessex Care 59 Woodfalls Care Home 58 Stratton Road, 27 49 Wessex Care Community Services 23 Woodmead (OSJCT) 67 Street, 77 The 65 West Farm House 49 Wren House Residence Studley Bethesda Home 55 West Park Road, 63 55 for the Retired & Elderly 67 Surecare Services (Wessex) 23 Westbury Court 67 Wylye House 58

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2013 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-909048-58-4 Printed in England. Ref. No: 4001/Wiltshire5/0513. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Wiltshire Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey. Editor: Alistair Robertson. Group Sales Manager: David Werthmann. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Elaine Bartlett, Debbie Feetham, Emeka Johnson, Kim Keefe. Sales Executive: Simon Wheeler. Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworker: Holly Cornell. Junior Creative Artworker: Thomas Holder.

70 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Untitled-3 1 14/05/2013 10:53 n High quality care n Independence & dignity n Homely environment n Stimulating lifestyle n Activities programme and social events n Respite and day care available n Qualified and experienced care teams

The Orders of St John Care Trust Operations Centre, 1 Des Roches Square, Witney, OX28 4BE Tel: 01993 323232; email: [email protected]

Prospective Resident Enquiry Line: 0800 988 8133