Integrated Report 2018
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INTEGRATED REPORT 2018 [GRI 102-18]102-1] [GRI [GRI 102-43] 102-22] [GRI [GRI 102-46] 102-23] [GRI [GRI 102-48] 102-24] [GRI [GRI 102-49) 102-26] [GRI[GRI 102-50]102-28] [GRI 102-51] [GRI 102-52] [GRI 102-54] [GRI 102-12] TRUST AT THE HEART TABLE OF CONTENTS OF EVERYTHING WE DO EDITORIAL p.3 OUR PROFILE p.4 ABOUT THIS REPORT OUR INTEGRATED VISION FOR SUSTAINABLE BUSINESS p.6 A TRANSFORMATIVE YEAR: 2018 KEY FACTS p.8 Who: Our stakeholders at the heart Why: Worldline’s first Integrated Report of our trust stake Following four years of publishing a dedicated CREATING VALUE FOR OUR ECOSYSTEM p.10 This Integrated Report aims to provide all of our Corporate Social Responsibility (CSR) Report stakeholders with a comprehensive view of our alongside our Annual Report, Worldline has taken WORLDLINE BUSINESS MODEL p.14 2018 commitments and performance (financial and the decision to publish this Integrated Report to extra-financial) in line with our ambition to deepen further reflect and formalize the integration of our the trust at the heart of all our relationships. business and CSR activities. OUR GOVERNANCE p.16 ROADMAP FOR SUSTAINABLE GROWTH p.18 What: Our vision and performance How: Our approach to Integrated Reporting This Integrated Report presents Worldline’s global Inspired by the International Integrated Reporting OUR INTEGRATION OF EXTRA-FINANCIAL PERFORMANCE p.20 vision and strategy to create value for all our Council’s (IIRC) reference framework, this Integrated stakeholders as well as our business model and Report is part of a voluntary process of monitoring our governance to achieve this. The Report details and fostering long-term progress, and combining ASSESSING AND MANAGING OUR KEY CHALLENGES p.24 Worldline’s performance, notably through its Key a financial and extra-financial approach to Performance Indicators (KPIs), and demonstrates performance. This Report covers the 2018 fiscal MEASURING OUR PROGRESS AND ACHIEVEMENTS p.28 the coherence of the Group’s strategy with the year (from January 1, 2018 to December 31, 2018) United Nations Sustainable Development Goals and consolidates all Worldline Group entities within (SDGs) to 2030. its financial and extra-financial scope*. OUR 4 MAIN CHALLENGES * For extra-financial information, the new SIX Payment Services entity is not integrated within the KPIs, except for legal staff. BUSINESS p.30 This report has been prepared in accordance with the GRI Standards: Comprehensive option and contains a PEOPLE P.46 Content Index Table that establishes a cohesive approach between Worldline’s initiatives, the GRI standards and the Group’s contribution to the UN SDGs: ETHICS & VALUE CHAIN p.54 ENVIRONMENT P.60 GRI STANDARDS CONTENT INDEX p.66 #globalgoals 2 | WORLDLINE | INTEGRATED REPORT 2018 WORLDLINE | INTEGRATED REPORT 2018 | 33 [GRI 102-23] [GRI 102-14] [GRI 102-15] [GRI 102-20] [GRI 102-26] [GRI 102-32] LETTER FROM EDITORIAL THIERRY FROM GILLES BRETON GRAPINET \\ Atos Chairman and Chief Executive Officer, Worldline Chairman \\ Worldline Chief Executive Officer At a time of growing societal expectations towards This dynamic of progress, launched in 2014 with its RECOGNIZING SUSTAINABILITY Responsibly managing a fast-growing business also companies, be it regarding data protection, security, IPO, has made Worldline one of the most successful AS AN INTEGRAL PART OF OUR BUSINESS requires a continued focus on the environment. Human Rights or climate change, Worldline’s global players according to the criteria of non-financial That’s why we have committed to provide carbon- committed and ambitious approach to sustainable rating agencies. This performance reinforces both the This Integrated Report is a natural evolution in neutral offers by 2020 in order to be truly sustainable. development is a positive sign for sustainable growth. relationship of trust with customers and its Worldline’s sustainability journey. It is another step that Moreover, we strive to contribute to societal attractiveness to younger generations. The year 2018 reflects and formalizes the integration of our business environmental benefits through our cashless society Worldline’s Corporate Social Responsibility (CSR) is an has been, in this respect, a major turning point in the and Corporate Social Responsibility (CSR) activities to mission and sustainable solutions, which help reduce integral part of its strategy and implies an ethical and culmination of its environmental policy: with Worldline provide a comprehensive view of our performance. waste, promote public transportation and optimize responsible conduct of its activities. Worldline has becoming the first company to neutralize its CO2 energy consumption. established itself as the leader in Europe’s payments emissions in the payment industry. Sustainability is not something that we can treat apart sector thanks to this integrated and innovative in the payments business, which is fundamentally Finally, none of this would be possible without expert approach. The progress made on its CSR On behalf of the Atos group management team, based on trust and long-term commitments. For and motivated people. We foster employee well- commitments, expressed through its TRUST2020 I reiterate my confidence in Worldline, with its example, our transformative acquisition of SIX being and a diverse, welcoming and stimulating work program, demonstrates Worldline’s ability to meet the commitment, leadership and competitive positioning, Payment Services in 2018 required a testimony of environment. We also want employees to feel proud of new expectations of its customers, employees, to meet the challenges of sustainable development. long-term trust in Worldline as a sound, healthy and their company and to be inspired by a sense that we suppliers and shareholders, thereby creating sustainable business platform capable of managing are contributing to something bigger than ourselves. differentiating value in the market. To push itself even properly a significant part of the Swiss payment further, Worldline has ensured consistency in its CSR ecosystem for the next 10 years. Facing a world of growing stakeholder expectations actions with the Sustainability Development Goals set in 2018 amidst a world of uncertainties, imbalances by the United Nations. During the past year, we have remained focused on and tensions, Worldline continued to progress toward ensuring the robustness and quality of our systems, its TRUST 2020 objectives, its roadmap for long-term knowing that we are responsible for a critical service improvement in Corporate Social Responsibility, and that impacts millions of citizens. This includes being the related KPIs. Through these KPIs, we are able at the forefront of the ongoing fight against threats to measure our performance and look at how our to privacy and data integrity. Our constant effort to actions contribute to the United Nations Sustainable improve security, to create value for customers and Development Goals. The SDGs also cause us to push offer sustainable solutions depends on our capacity ourselves further toward our ambition: to be a great for innovation. Here again, we recognize a broader business that does good. responsibility: ensuring that everyone has affordable access to payments, which are now a basic need for individuals across the world. 4 | WORLDLINE | INTEGRATED REPORT 2018 WORLDLINE | INTEGRATED REPORT 2018 | 5 [GRI 102-1] [GRI 102-2] [GRI 102-4] [GRI 102-6] A EUROPEAN CHAMPION ESTIMATED BUSINESS OUR PROFILE WITH A GLOBAL PRESENCE PROFILE 2019 WORLDLINE IS THE EUROPEAN LEADER IN THE PAYMENTS AND TRANSACTIONAL >€1bn SERVICES INDUSTRY. WE COMBINE AN INNOVATIVE, PIONEERING APPROACH WITH 5% SECURE PAYMENTS AND TRANSACTIONAL SERVICES COVERING THE ENTIRE PAYMENTS UK VALUE CHAIN. Merchant Services 7% 46% 20% Other Europe Belux 8% c.€0.9bn With our rich history of innovation and growth, we have become a pan-European company with a global reach, delivering next-generation, Emerging markets omnichannel, end-to-end solutions for Merchant Services, Financial Services and Mobility & e-Transactional Services that provide seamless Financial Services transactions across more than 30 countries. 19% 39% 9% Germany / Worldline’s strategy, reinforced by its M&A activities, is to strenghten its European leadership in e-Payments, providing cutting-edge Austria / CEE Netherlands solutions to customers worldwide, while ensuring that trust and sustainability are at the heart of everything we do. c.€0.4bn We build long-term partnerships with customers including financial institutions, retailers, governments, the transport industry, healthcare 13% facilities, telecoms operators and utility companies. 19% Switzerland Mobility & e-Transactional France 15% Services Worldline’s innovative capabilities are matched by the power and dependability of our platforms, the security of our solutions, our broad geographical reach and the quality of our services. c.€2.3bn Our team has grown to 11,000+ people worldwide, with estimated pro forma annual revenue of more than € 2.3 billion in 2019. 5+789131920 estimated revenue in 2019 HISTORY IN THE MAKING 1973 1980s 1990s 2004 2006 2013 2014 2016 2017 2018 We win the first ever We pioneer We create internet We become We acquire Banksys We become Worldline We are listed on the We acquire Equens We acquire First Data We build a strategic contract for bank online services payment solutions & Atos Worldline and BCC (Bank French stock market and PaySquare and Baltics, Digital River partnership with SIX card transactions internet transactional