Modem and smart router connection guide
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Electrical Ethernet
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section before moving on to the next. the to on moving before section
home’s wireless network to connect your computers, laptops, phones and other devices wirelessly. Make sure to complete every step in each each in step every complete to sure Make wirelessly. devices other and phones laptops, computers, your connect to network wireless home’s
This easy-to-follow guide will show you how to quickly set up your modem and smart router, get started with your phone service, and set up your your up set and service, phone your with started get router, smart and modem your up set quickly to how you show will guide easy-to-follow This Let’s get started get Let’s Section 1 existing modemandstartatStep 4. If you’re replacing amodem,disconnecteverything from your If you’re connectingamodem for the first time, startatStep 1. connected to anything.connected to and ensure the other endisn’t it’s not already connected), to the wall outlet asshown (if Connect your coaxial cable Wall outlet 1 Coaxial cable 1
IN 2
2 OUT shown here. cable splitter provided as on the end IN it to the coaxial cableandconnect Take the openendof the Cable splitter Connect yourmodem IN
IN OUT
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3
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3 to yourmodem. and the other will connect your TV or cablebox, coaxial cable will connect to splitter asshown here. One to the OUT endson the cable provided: connect eachone Use both coaxial cables OUT 4 Modem Follow Step 1below, then skip to Step 4. If you don’thave acablebox in the sameroom, you don’tneed to use the cablesplitter provided.
IN
4 4 OUT to your cablebox. of the second coaxial cable & 3),connect the openend using acablesplitter (Steps 2 of your new modem. If you’re your coaxial cable to the back Connect the openendof Power cord Ethernet cable Cable box 5 Electrical outlet 5 electrical outlet. end of the power cord into an otherplug the modem, then cord into the backof the Plug your modem’s power 6 Computer 6
ethernet port. other end to your computer’s connect the modem, then the yellowon yourinto port cable provided and plugit Take oneendof the ethernet OUT
IN 7 in Section2 first. just yet: complete the steps Don’t connect the router when the four lightsare solid. know your modemisready moving on to Section 2. You’ll modem to startupbefore Waita few minutes for the
OUT IN Section 2 Set up your internet and phone service
Let’s get your phone and internet working. Once you complete the online registration process, you’ll be able to connect your smart router and set up WiFi access through your wireless network (Sections 3 and 4). If you’re only connecting internet, skip Steps 1 and 2 below and start at Step 3.
Connect your services
1 Connect one end of your phone cord to the back of the modem and the other end of the phone cord to your phone as shown below. For two phone lines, connect a second phone cord. 2 Plug your phone into an electrical outlet, if needed. Ensure your phone is fully charged before using it.
Modem Phone cord
Electrical outlet
Power cord
Phone Phone
3 Turn on your computer, open a web browser and you’ll be automatically directed to register online. Follow the on-screen instructions. If the page doesn’t load automatically, go to install.optimum.com.
Note: You’ll need your 13-digit account number to register online, which you can find in any of these places: - Optimum bill - Packing slip - Optimum store receipt - Explore Optimum on Channel 900 or Explore Optimum en español on Channel 904 Section otherdevices. wireless Now that your serviceshave beenregistered and fully setuponline,let’s get your smartrouter connectedso you canaccess WiFi through your wireless network on your computer and 1 Make sure your smartrouter isn’tblocked by anything soitcansendaclear signal to allof your WiFi devices. outlet Electrical outlet Cable from yourcomputer. disconnect the ethernet cable the backof your modem, then Unplug the power cord from Coaxial cable What’s already installed 3
Modem 1, 3 2 Connect your smartrouter
on the smartrouter. ethernet cable to the red WAN port Connect the openendof the IN OUT
Ethernet cable IN OUT 3 few minutes. four lightsare solid. This may take a your modemisready when the the backof your modem. You’ll know Plug the modem’s power cord into Smart router What you need to setup
2
IN 4
back of the smartrouter. light, press the power button on the outlet. If you don’t see the power plug the other endinto anelectrical into the backof the smartrouter, then Plug the smartrouter’s power cord
IN OUT cable (wired only) Existing ethernet OUT outlet Electrical 4 5 network move on to Section 4. wireless device to set up your WiFi 6 in this section.If you’re usinga using a wired computer go to Step know the router isready. If you’re the alternating green lights, you’ll checks for updates. When you see Wait a few minutes while the router Computer 6 For wired connectionsonly 6 of your smartrouter. the four openLANportson the back between your computer andoneof connect your existing ethernet cable accessthroughyour internet WiFi), connection (this isnot necessary to If you want to set upa wired
Section 4 Set up your wireless home network
1 If you’re using a wired connection, move on to Step 2. 2 Open your web browser and you’ll be automatically directed to this page. If it doesn’t load, go optimum.net/router If you’re using a wireless laptop, computer or device, go to the to and follow the on-screen instructions for establishing a WiFi name and WiFi settings on your computer or device (examples below), password/pin. This is where you’ll use the default WiFi name and password found on your smart router. select the default WiFi name (SSID) found on the label of your smart router, and then enter your password/pin. a. Write down your WiFi name and password/pin on the sticker provided for easy reference. Close any pop-up windows if they appear. 3 To connect more devices to your wireless home network, go to the WiFi settings on the device, PC select your WiFi name and enter your password/pin.
Wireless Network Connection
My Network
Write your new WiFi name and password/pin on this sticker and keep it somewhere safe. Mac
optimum.net/router WiFi name (SSID): Password/pin:
Optimum ID: Optimum ID password: If you need to create or recover an Optimum ID go to optimum.net/idinfo. Manage your services
Adjust your network settings At optimum.net/router you can see which devices are connected, personalize your WiFi name, change your password/pin, access settings and more—anytime.
A few tips to keep in mind Having trouble connecting? Try these steps:
1 Stand your smart router upright and make sure it’s not blocked by furniture or other electronic devices, which can interfere with the signal.
In case you need to reboot your modem and smart router, here’s how:
1 Unplug the power cord from your modem. If you’re using a battery backup, you’ll also need to disconnect it from the modem.
2 Unplug the power cord from your smart router.
3 Plug the power cord back in to the modem and wait until it has fully restarted. This can take a few minutes. If you’re using a battery backup, reconnect it to the modem.
4 Plug the smart router back in and wait 30 seconds. Check your internet connection by opening a web browser.
Customize your phone settings Ensure you’re getting the most out of your phone service by managing your calling features and settings at optimum.net/voice.
We’re here to help 24/7.
optimum.net/support: FAQs, chat, email and more.
Explore Optimum on Channel 900 and Explore Optimum en español on Channel 904: Access account information, view your bill and more.
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