Annual Report of SOGAZ Insurance Group

2011

CONTENTS

> A WORD FROM THE CHAIRMAN OF THE BOARD OF DIRECTORS...... 5

> A WORD FROM THE CHAIRMAN OF THE MANAGEMENT BOARD...... 6

01 > ABOUT SOGAZ INSURANCE GROUP...... 8 Management...... 12 Position in the Insurance Market...... 13 • Russian Insurance Market: 2011 Results...... 13 • Group Operation Results...... 16

02 > GROUP’S ACTIVITIES IN 2011...... 18 Insurance...... 20 • Property and Liability Insurance...... 20 • Special Risk Insurance...... 24 • Personal Insurance...... 26 Sales Channel Development...... 31 Reinsurance...... 33 • Inwards Reinsurance...... 33 • Outwards Reinsurance...... 34 Loss Adjustment...... 35 • Property Insurance Loss Adjustment...... 35 • Personal Insurance Loss Adjustment and Program Support...... 36 Medical Infrastructure Development...... 38 Regional Network...... 41 International Development...... 42 Investment Activity...... 44 Personnel Management...... 46 Information Technology...... 48 Charity and Sponsorship...... 49

03 > GROUP’S FINANCIAL STATEMENTS...... 52 Consolidated Statement of Financial Position...... 54 Consolidated Aggregate Income Statement...... 56 04 > CONTACT INFORMATION...... 58

SOGAZ Annual Report, 2011

A word from the Chairman of the Board of Directors

> DEAR SHAREHOLDERS!

For a number of years SOGAZ Insurance Group has been demonstrating steady development, consistently expanding presence in key industries of the Russian economy. As of today, the Group’s total assets exceed 100 bln roubles; the scale of business places SOGAZ among the top three largest Russian insurers. In 2011 many leading Russian companies and corporations chose SOGAZ as their insurer, associating the company with reliability and dynamic progress. The same choice was again made by Gazprom, and we believe that our decision is definitely the right one.

At the same time, I am positive that SOGAZ still has an immense development potential that should be realized through further business diversification and competitive capability enhancement, while preserving the high efficiency of insurance activities. These are the tasks that SOGAZ Insurance Group Development Strategy for 2013-2016 will build on. Chairman of the Board of Directors, I am pleased to note that work along this line started last year: SOGAZ OJSC SOGAZ, team was augmented with professionals boasting impeccable reputation in Chairman the insurance market; the Company’s organizational structure is being im- of the Management Board, OJSC Gazprom, proved, the business process system is being streamlined, new technologies are being introduced. In the near future the Group intends to entrench its A.B. Miller position in small and medium business insurance, foster partner channels to sell insurance products, expand the comprehensive insurance program for corporate client employees.

I am sure that all these and other measures taken by the SOGAZ management and supported by shareholders will contribute to the further growth of the Company’s value and to the strengthening of its leading positions in the Russian insurance market.

5 SOGAZ Annual Report, 2011

A word from the Chairman of the Management Board

> DEAR SHAREHOLDERS, CLIENTS, PARTNERS AND EMPLOYEES OF SOGAZ INSURANCE GROUP!

Over the past year SOGAZ Insurance Group has proved its status as the most profitable and efficient insurance company in Rus- sia. According to international accounting standards, the Group’s premium written has grown by 18% and made over 60 bln roubles, while net profit has increased by 19%, reaching 6.9 bln roubles. SOGAZ occupies the first place in Russia in terms of equity, which has risen by 20% over the year and made 34.3 bln roubles. Particular attention to capitalization, adequacy of insurance reserves and reliable risk reinsurance were appreciated by the expert community: in 2011, Standard&Poor’s, one of the most respectable international rating agencies, for the first time increased SOGAZ’s rating to Chairman of the investment grade. Management Board, SOGAZ Insurance Group SOGAZ Insurance Group is an all-purpose nation-wide insurer. The S.S. Ivanov Group’s regional network includes over 600 divisions and sales offices from Kaliningrad to Khabarovsk. It is no coincidence that more and more large companies and corporations trust us for insurance coverage. In 2011 SOGAZ Group added to its client base Saipem, an Italian engineering com-pany, Irkut Corporation, Bashneft, and a number of IES- Holding companies. Important victories were won in insurance tenders of RusHydro, Rostelecom, Nornickel; a major insurance contract for USD 30 bln was renewed with Evraz. SOGAZ continued active participation in the insurance of major investment projects such as Nord Stream, Jubga – Lazorevskoye – Sochi gas pipeline, underwater tunnels across the Nevelsky Strait and the Baidaratskaya Bay, and construction at the Kirinskoye gas condensate field.

6 SOGAZ Annual Report, 2011

Owing to the professionalism and strict compliance with obligations, the Group’s reputation as an exceptionally reliable partner is constantly gain- ing strength: over 500,000 Russians chose OJSC SOGAZ as their insurer in 2011. Remarkable success was achieved by our subsidiaries, too: IC SOGAZ-LIFE demonstrated almost double growth in gross written premium, and SOGAZ-MED, one of the largest health insurers in the country, started operations in the Moscow insurance market.

Enormous work was carried out to adjust the losses incurred in 2011 and earlier. SOGAZ paid all claims in respect of the Novokuibyshevsk Refin- ery, which exceeded 900 mln roubles. The losses caused by the notorious “ice rain” of 2010 were adjusted. Claims were paid to the passengers of the Tu-154 plane belonging to Kogalymavia that had burned in Surgut; first claims were paid to the heirs of the Yaroslavl Locomotive hockey players who had been killed in a tragic accident last September; thousands of other insured events were settled.

As in the past, we continue to carry out the social policy aimed at supporting socially vulnerable children, the healthcare system, as well as professional and amateur sports. In 2011, SOGAZ for the first time became the General Partner of the Russian National Football Team as well as the official partner of the Football Championship of Russia. I am positive that these and other projects will contribute to new victories of Russian athletes, popularizing and improving the prestige of the national sports all around.

We achieved a lot in the past year and we can be proud of the results. I am grateful to the Company’s shareholders for their unfaltering support and to our clients and partners for their open-mindedness and readiness for mutually beneficial cooperation. I would like to express appreciation to all SOGAZ employees for their energy, professionalism and passion in work. These qualities make us believe that our Company can face any challenge.

ABOUT SOGAZ INSURANCE GROUP

At the end of 2011, the total insurance premium collected by the Group’s companies amounted to 122 bln roubles About SOGAZ Insurance Group 01 Annual Report, 2011

About SOGAZ Insurance Group

> YEAR OF ESTABLISHMENT: 1993

> ACTIVITIES:

The Group is licensed to provide all types of insurance services as well as to carry out reinsurance activities

> GROUP MEMBERS:

OJSC SOGAZ OJSC IC SOGAZ-Med LLC IC SOGAZ-Life LLC IC SOGAZ-Agro SOVAG (Germany) SOGAZ a.d.o. Novi Sad (Serbia) LLC Gazprommedservice SOGAZ International Medical Center CJSC MC Leader

> AUTHORIZED CAPITAL OF CORE INSURANCE COMPANIES

OJSC SOGAZ 8,042 mln roubles OJSC IC SOGAZ-Med 102.5 mln roubles LLC IC SOGAZ-Life 530 mln roubles

10 About SOGAZ Insurance Group Annual Report, 2011 01

> RATINGS:

STANDARD & POOR’S

INTERNATIONAL FINANCIAL STRENGTH RATING AND COUNTERPARTY CREDIT RATING (OJSC SOGAZ): ВВВ-, OUTLOOK STABLE

NATIONAL FINANCIAL STRENGTH RATING (OJSC SOGAZ): ruAA+-, OUTLOOK STABLE

А. М. BEST

FINANCIAL STRENGTH RATING (OJSC SOGAZ): В++, OUTLOOK STABLE

ISSUER CREDIT RATING (OJSC SOGAZ): bbb, OUTLOOK STABLE

EXPERT RA

INSURER RELIABILITY RATING (OJSC SOGAZ): А++

HEALTH INSURER RELIABILITY AND SERVICE QUAL- ITY RATING (OJSC IC SOGAZ-Med): А++

LIFE INSURER RELIABILITY RATING (OJSC IC SOGAZ-Life): А++

11 About SOGAZ Insurance Group 01 Annual Report, 2011

[01.1] Management

> OJSC SOGAZ MANAGEMENT BOARD

Sergey Sergeevich Ivanov Vladimir Mikhailovich Nosov

Chairman of the Management Board Deputy Chairman of the Management Board

Damir Anvyarovich Aksyanov Sergey Viktorovich Okhotnikov

Deputy Chairman of the Management Board Deputy Chairman of the Management Board

Andrey Igorevich Botishchev Mikhail Evgenievich Putin

Deputy Chairman of the Management Board Deputy Chairman of the Management Board

Nikolay Vladimirovich Galushin Galina Sergeyevna Talanova

Deputy Chairman of the Management Board Deputy Chairman of the Management Board

Olga Borisovna Krymova Anna Mikhailovna Gabeleva

Deputy Chairman of the Management Board Chief Accountant, Member of the Management Board

Aleksey Ivanovich Leonenko Tatiana Nikolaevna Portone

Deputy Chairman of the Management Board Executive Director for Information Technologies, Member of the Management Board

12 About SOGAZ Insurance Group Annual Report, 2011 01

[01.2] Position in the Insurance Market

> RUSSIAN INSURANCE MARKET: > Split of premiums by lines 2011 RESULTS of business, Bln RR According to the Federal Financial Markets Service, the total premium written (exclusive of reinsurance) reached 1,271 bln roubles in 1400 2011, thus exceeding the 2010 proceeds by 21.7% (the increase in 2010 was 6.8%). Aggregate claims paid reached 890.4 bln roubles, which is 15.5% 1200 higher than the year earlier.

Premium increase occurred across all types of insurance. The growth of 1000 the insurance market has been primarily due to state and private investment programs, growth of industrial production, increase in the budget for employee 800 social insurance packages. Significant influence was also caused by the development of retail motor insurance and joint programs with banks: according to the 600 Central Bank of Russia, 2011 alone the loans issued to individuals rose by 38%. 400 The market structure did not change significantly in 2011. The main growth drivers were (figures in parentheses represent the market share exclu- 200 sive of compulsory health insurance): 0 - motor hull insurance for individuals and legal entities (24.8%) – increase by 19.7 bln roubles and 5.8 bln roubles respectively; 2009 2010 2011 - legal entity property insurance (14.5%) – increase by 15.7 bln roubles; - CMTPL - legal entity voluntary health insurance (12.9%) – increase by 11.5 bln - Liability roubles; - Property and nancial risks - individual CMTPL (12.8%) – increase by 10.4 bln roubles; - Personal insurance - life and accident insurance for individuals and legal entities (12.6%) – - Life insurance increase by 16.1 bln roubles and 8.3 bln roubles; - Compulsory health insurance - agricultural risk insurance (2.4%) – increase by 6.5 bln roubles, or +66.2%.

The year 2011 was notable for an upsurge in life insurance premium written. The largest increase was associated with risk insurance, which has been actively developing due to the increasing number of mortgages (almost double

13 About SOGAZ Insurance Group 01 Annual Report, 2011

compared with 2010) and consumer (30% growth) loans issued. The significant > Number increase in voluntary health insurance, which accounts for the bulk of premiums in of insurance the voluntary personal insurance market, is connected with the growing prices for companies medical services and gradual recovery of personal insurance budgets of employ- on the market, ees of large companies. The growth in consumer lending and increase in insur- 2007–2011 ance budgets of legal entities also contributed to the increase in personal accident and health insurance premium. 900 The main growth drivers in property insurance were personal and corporate 800 property insurance, motor insurance and agricultural insurance. Premium growth 700 in legal entity insurance was a result of the overall recovery of the Russian econ- 600 omy and, specifically, the growth in industrial production and investment in fixed capital. The increase in motor insurance premium was caused by the realization 500 of deferred demand in the general public for cars and the development of partner 400 sales in cooperation with banks and car dealerships. The increase in new car 300 sales was about 40%. In 2011, for the first time since compulsory motor third party liability insurance had been introduced in Russia, the rate of growth in premium in 200 this activity was several times greater than the rate of growth in claims paid. High 100 figures in the agricultural insurance market in the past year resulted from allocation by the government of over 5 bln roubles on crop insurance. However, Federal 0 Law No. 260-FZ dated July 2011 “On State Support in Agricultural Insurance” set forth a new framework for carrying out activities in the market, which presently

2007 2008 2009 2010 2011 impedes evaluation of its further development.

The insurance market continued to concentrate in 2011. Stricter requirements to insurers’ financial stability, including an increase of the minimum authorized capital, led to forced mergers and acquisitions, especially at the regional level. The biggest number of mergers and acquisitions occurred in compulsory health insurance. A number of bankruptcies in the market was a consequence of errors in business management, actions of supervisory authorities or failed sales deals. The year was also notable for mergers associated with business development of insurance sector leaders. The share of 10 leading insurance groups in premium written crossed the 60% threshold (exclusive of compulsory health insurance) as early as in 2010, and in 2011 it exceeded 61%. Over the year the number of insurance companies reduced from 618 to 572.

14 About SOGAZ Insurance Group Annual Report, 2011 01

> RUSSIAN INSURANCE MARKET: 2011 RESULTS

premiums, increase claims paid, increase claims bln roubles in 2011/2010 bln roubles 2011/2011 level PROPERTY INSURANCE 476.8 17.4% 208.1 -0.3% 43.7% Corporate property insurance, including financial risk insurance 102.7 21.1% 22.0 -12.4% 21.4% Civil liability insurance of hazardous industrial facility operators 2.4 3.9% 0.2 68.2% 9.9% Liability insurance (other) – legal entities 12.8 0.7% 1.0 36.2% 7.5% Agricultural insurance – legal entities 15.7 65.0% 8.0 7.9% 50.9% Cargo insurance – legal entities 21.9 19.4% 2.4 8.7% 11.1% Railway transport insurance, including liability insurance 1.3 37.3% 0.4 170.8% 27.5% Air transport insurance, including liability insurance 7.9 -2.0% 2.4 25.7% 30.8% Water transport insurance, including liability insurance 5.2 0.1% 2.7 -20.6% 51.0% Ground transport insurance, including liability insurance, except for railway transport – legal entities 35.0 20.2% 19.3 16.9% 55.1% CMTPL – legal entities 18.3 8.2% 7.2 0.5% 39.6% Individual property insurance 29.8 17.6% 5.0 -0.2% 16.8% Ground transport insurance, including liability insurance – individuals 136.2 18.5% 88.2 -2.3% 64.7% CMTPL – individuals 85.2 13.9% 49.0 1.4% 57.6% Other property insurance – individuals 2.2 -27.1% 0.4 -6.5% 17.8% PERSONAL INSURANCE 188.3 24.0% 95.6 10.9% 50.8% Personal accident and health insurance – legal entities 20.6 37.4% 4.0 69.7% 19.5% Personal accident and health insurance – individuals 28.2 30.7% 4.0 13.4% 14.2% Voluntary health insurance – legal entities 85.5 15.6% 64.1 12.9% 75.0% Voluntary health insurance – individuals 11.9 -1.0% 9.5 4.8% 80.0% Life insurance 34.8 53.7% 7.7 -3.2% 22.2% Compulsory personal insurance 7.3 9.7% 6.3 -2.7% 86.9% TOTAL INSURANCE (excluding compulsory health insurance and reinsurance) 665.0 19.2% 303.8 3.0% 45.7% Compulsory health insurance 605.9 24.6% 586.6 23.2% 96.8% REINSURANCE 34.8 -0.2% 13.8 14.3% 39.5%

Source: Federal Financial Markets Service, 2012 revised data

15 About SOGAZ Insurance Group 01 Annual Report, 2011

> GROUP OPERATION RESULTS

In 2011 SOGAZ Insurance Group demonstrated a positive trend in insurance premium. The Group’s share in the insurance market grew by more than one-fourth in the past 5 years and in 2011 exceeded 9.3%, including compulsory health insurance (118.4 bln roubles). Throughout many years SOGAZ has ranked among the top three largest insurers in Russia and is the absolute leader in personal insurance. As before, SOGAZ has demonstrated the best profits in the insurance market.

In the reporting year, the Group took the second place in the market in terms of premium written and became the leader in voluntary (classic) insurance. > Market share Significant success was achieved by SOGAZ in life insurance, where the Group’s growth, total market share doubled, reaching 9.0% (3.1 bln roubles). insurance charges, % The Group’s share of claims paid on all types of insurance except compulsory health insurance made 9%. The total volume of claims exceeded 27 bln roubles; in addition, over 1 bln roubles was paid out under reinsurance contracts.

At the end of the year the Group led the market in the following segments:

% - personal insurance; 9,3 - retirement insurance; 2011 - voluntary health insurance; - corporate and individual property insurance; - civil liability insurance of hazardous production facility operators. %

7,3 The Group ranks among the top three insurers in property insurance (in- 2007 cluding liability and financial risk insurance), cargo insurance, non-motor liability insurance.

16 About SOGAZ Insurance Group Annual Report, 2011 01

> SOGAZ GROUP: 2011 RESULTS

charges, increase place market claims, claims bln roubles in 2011/2010 share bln roubles level Total, exclusive of reinsurance 118.4 21.3% 2 9.3% 84.9 71.7% Voluntary and compulsory insurance (excluding compulsory health insurance), total 58.7 17.0% 2 8.8% 27.3 46.5% Personal insurance (excluding life insurance) 19.1 11.5% 1 13.1% 17.2 89.9% Property insurance, total 35.1 16.2% 3 9.4% 8.2 23.4% Including:

property insurance of legal entities and individuals 27.2 19.9% 1 22.6% 5.9 21.8%

cargo insurance 1.6 24.5% 2 7.3% 0.2 10.8% civil liability insurance of hazardous industrial facility operators 0.5 6.6% 1 18.5% 0.1 24.5%

Compulsory health insurance 59.7 25.8% 3 9.9% 57.6 96.4% Reinsurance 2.8 40.9% 2 7.9% 1.1 39.3%

Source: Federal Financial Markets Service, update of 2012.

> SOGAZ INSURANCE GROUP PORTFOLIO STRUCTURE (excluding compulsory health insurance)

53% Property insurance 31% Personal insurance (exclusive of life insurance) 2% Insurance of business 2% 3% and nancial Compulsory Liability 4% 5% risks insurance insurance Reinsurance Insurance

ACTIVITIES OF THE GROUP in 2011

SOGAZ paid out over 27 bln roubles to its clients in 2011 Activities of the Group 02 Annual Report, 2011

[02.1] Insurance

> PROPERTY AND LIABILITY INSURANCE

Property insurance for key corporate clients

At the end of 2011, SOGAZ Insurance Group conquered the corporate property insurance market. The trust of the Company’s strategic clients remains the key factor of success: for many years SOGAZ has been providing insurance coverage for fixed assets of Gazprom Group and Rosatom companies, Rosneft Oil, Severstal, power grid and generating companies.

SOGAZ once again confirmed that it is prepared to provide insurance coverage of major risks of the country’s backbone enterprises that lay down the strictest requirements to an insurer’s financial capabilities. One of the year’s remarkable results was winning an open tender for insuring the property interests of OJSC Gazprom subsidiaries for the period of 2012-2016. According to the terms of the contract, SOGAZ is to provide coverage for the production en-terprises’ property: line facilities, technical equipment and fittings of gas, oil and product pipelines; machines and mechanisms against breakage; risk of produc-tion interruption loss; risk of well control loss.

In the past year SOGAZ insured property risks of over 20 companies of SIBUR Group, 4 power companies of Gazprom Group, including WGC-2 and Mosenergo. Tenders were won to insure IDGS Holding subsidiaries for 3 years. Continued coverage was provided for Rosenergoatom’s large-scale program to commission five new energy units. The Company insured complicated capital construction projects, such as Jubga – Lazorevskoye – Sochi gas pipeline, underwater tunnels across the Nevelsky Strait and the Baidaratskaya Bay, and the construction at the Kirinskoye gas condensate field.

20 Activities of the Group Annual Report, 2011 02

During the year contracts were renewed and tenders were won, following which comprehensive property insurance is continued for the Sakhalin-1 project, fixed assets of Evraz Holding in Russia and Ukraine, fixed assets (including foreign) of OJSC Gazprom Neft, property insurance of TVEL Corpo-ration, ARMZ uranium holding company, etc.

By winning the tenders the Group obtained new clients in property insurance, such as Novatek, Rushydro, Orenburg TGC, WGC-3, VSMPO-AVISMA Corporation, a number of IES-Holding companies. The Group also won a tender to insure the group of buildings of OJSC ROSNANO. In 2011 Bashneft, one SC ROSATOM of the country’s largest oil companies, insured its assets with SOGAZ. A one- of-a-kind insurance contract was signed with Industrial Association Sevmash with participation of OJSC Rosoboronexport and OJSC United Shipbuilding Corporation. During the year, the Group insured major risks of Yekaterinburg 16 Koltsovo Airport, LLC Primorsk Oil Terminal and a number of other enterprises. billion roubles The key event in terms of strategic partnership development was the renewal of cooperation with Rosneft for the insurance of assets and risk of production interruption loss. >< were invested in the construction of the Construction and installation risk insurance nuclear waste dry storage facility at the According to Expert RA rating agency, SOGAZ Insurance integrated mining Group is the leader in construction and installation risk insurance. and chemical plant in Zheleznogorsk, In 2011 SOGAZ asserted its position in the construction and installation Krasnoyarsk Territory. The facility was put into risk insurance market by signing over 4,000 insurance contracts, including li- operation in late 2011. ability insurance during construction work. The biggest contracts were entered The new storage facility into as part of national and global projects of Gazprom, Rosneft and a number ensures safe storage of the Group’s other strategic clients. and transportation of nuclear waste for the next 50 years. Coverage was provided against construction and installation risks and liability of contractors engaged in the project to expand the Caspian Pipeline Consortium, including the risks of Italian-based company Saipem connected OUR CLIENTS SUCCEED with subsurface operations.

SOGAZ continued robust work to insure projects within Gazprom’s investment program: construction and installation risks were insured in the operations on the Kirinskoye gas condensate and Bovanenkovskoye fields, on the Sakhalin-Khabarovsk-Vladivostok, Bovanenkovo-Ukhta, Pochinki-Gryazovets gas pipelines, as well as the North European gas pipeline.

Insurance coverage was also provided against construction and installation risks under investment programs of RZD, power grid and generating companies.

21 Activities of the Group 02 Annual Report, 2011

One of the noticeable events of the year was the conclusion of two construction and installation risk insurance contracts with CJSC ROSENGINEER- ING, which participates in the construction of Sochi Olympic facilities, with the overall liability limit of over 35 bln roubles.

In 2011 SOGAZ insured construction and installation risks for the construction of the Molodogvardeyskaya traffic intersection – one of the largest road construction projects in Moscow. Moreover, SOGAZ provided insurance coverage for several toll road construction projects implemented by State Com- pany Russian Highways.

An important achievement of the year was the commencement of full- scale cooperation with Spetstroy of Russia, owing to which SOGAZ expanded its participation in the insurance of major infrastructure projects. In the second half of the year the first nine defense and industrial facilities were insured during their construction and reconstruction.

Significant construction and installation risk insurance projects also included the insurance of works at the Tuapse Refinery, contracts with OJSC Cherepovetsky Azot and LLC Montazhstroy in Novy Urengoy. Risks were in- GAZPROM sured in the construction and reconstruction of hotels, residential houses, social and sports facilities in Tarko-Sale, Tobolsk, Megion, Sakhalin and a number of other regions. Matters of specific interest include construction and installation risk insurance in the construction of historical and cultural projects, for example, 27.5 the Monument Temple in the Katyn memorial. billion m3 of gas will be Small and medium business property insurance annually supplied to the European Union through the Development of small and medium business property insur- first NordStream gas ance was one of the main objectives of the regional divisions of SOGAZ pipeline, which was Insurance Group’s in 2011. put into operation in November 2011. SOGAZ portfolio was not only supplemented with industrial, warehous- ing and office premises, but also with printing shops and poultry factories, min- eral water bottlers and pasta producers, milk factories, bus stations, sports in- >< frastructure facilities. In the past year, many contracts were signed with trading According to the forecast companies for the insurance of movable property in stock and in circulation: gas import to the European from cars and engine oils to home appliances and foodstuffs. Union countries will increase by 200 billion m3, which is more than 50%, over the next decade. next 50 years. Hazardous production facility owner liability insurance

At the end of 2011 SOGAZ remained the unchallenged leader OUR CLIENTS SUCCEED in hazardous production facility insurance and occupied about 28% of the market, leaving competitors way behind. The Group’s yearly insurance premium from this activity amounted to over 450 mln roubles.

22 Activities of the Group Annual Report, 2011 02

After the enactment of the law “On Compulsory Civil Liability Insurance of Owners of Hazardous Facilities Against Damage Resulting from Accidents at Hazardous Facilities” on 1 January 2012, all hazardous production facility owners have been obliged to procure hazardous production facility insurance policies. There are currently over 300,000 hazardous facilities operating in Russia. In 2011 SOGAZ carried out serious preparatory work, which enabled hazardous production facility owners to ensure timely and full compliance with > Increased the requirements of the law. The Group’s clients whose operations have been proceeds from regulated by the hazardous production facilities law since 2012 include gas, oil, insurance charges power, production, transport and other businesses. for liability insurance Cooperation with nuclear industry enterprises has been one of the key of hazardous areas of SOGAZ’s business for many years. An important project of the year production was providing third party liability insurance for Rosatom’s core companies operating nuclear facilities within the framework of the Russian Nuclear Insurance facility owners Pool subject to the terms of the Vienna Convention on Civil Liability for Nuclear Damage.

D&O Insurance

SOGAZ became one of the first insurers in the Russian market to offer its clients directors and officers liability insurance, which is widespread in the West. In the past two years Russia has also been expe- riencing a steady growth in the D&O segment, connected with the post-crisis recovery of the economy, increasing activity of major public companies, IPOs and placement of securities in the international stock market.

Gazprom and Rosneft have been the biggest clients of SOGAZ in D&O Insurance of hazardous production insurance since 2007. In 2011 contracts were awarded to provide D&O insur- facility owners, million roubles ance to SIBUR, Rostelecom, OGK-2, FGC UES, Severstal. Market share, %

Other liability insurance (except transport insurance)

Insurance of third party liability associated with business activities is commonly used in property insurance contracts. SOGAZ insures the liability of businesses and organizations in various industries: plants, management companies, airports, hospitals, city administrations and services, and many more.

23 Activities of the Group 02 Annual Report, 2011

Thus, in 2011, SOGAZ provided OJSC Power Machines with civil liability insurance coverage against damage to life, health and property of third parties and the environment caused by production activities, installation supervision, adjustment and alignment, long-term equipment maintenance services, as well as by defects in products or works. Civil liability insurance contracts were signed with Rosatom against damage resulting from a radiation accident during transportation of radioactive materials.

The clients most actively procuring liability coverage were members of self-regulated construction organizations, which is required by the conditions SIBUR for joining a self-regulated organization: the amount of obligatory member contribution to the compensation fund is significantly reduced if the construction company enters into a liability insurance contract. In 2011, SOGAZ insured over 6,000 construction companies against damage to life, health 18 and property of third parties and the environment resulting from defects in billion m3 construction work. Policyholders include Boguchanskaya HPP, Donaerodor- stroy, Altaigazprom, Moscow Regional Construction Trust No. 11, Uralgaz- stroy Concern, United Coal Company Yuzhkuzbassugol, SUEK-Kuzbass, >< and others. of associated gas was taken by SIBUR gas treatment plants for refining. This is 3.3% more than in 2010. > SPECIAL RISK INSURANCE

OUR CLIENTS SUCCEED Ground transport insurance

At the end of the year the Group’s premium in ground transport insurance amounted to 3.8 bln roubles.

The aggregate premium in CMTPL exceeded 1.1 bln roubles. An important contribution to the Company’s financial result was the activities of the branches, which won 362 tenders to award CMTPL contracts. The Tomsk Branch of OJSC SOGAZ was particularly successful, winning a whole number of tenders announced by state and municipal entities in the Tomsk Region and the Republic of Sakha (Yakutia).

SOGAZ policy in respect of motor hull insurance has been traditionally associated with moderate expansion and tight control of loss ratio, due to which the majority of such contracts is signed with corporate clients: Gazprom Group, RZD, nuclear industry enterprises. By the end of 2011, based on the Activities

24 Activities of the Group Annual Report, 2011 02

of the Group analysis of market growth rates, the group’s motor hull strategy was adjusted, and SOGAZ started preparing to expand its activities in the motor insurance segment.

Special vehicle insurance is a highly important business stability and security factor for SOGAZ Group’s clients. SOGAZ provides special vehicle coverage under direct or leasing contracts with enterprises and contractors implementing projects of Gazprom, Rosatom, RZD, as well as construction companies, airport services, agricultural producers.

Railway transport insurance accounted for 111 mln roubles in premium RUSSIAN written in 2011. One of the year’s achievements was winning a tender to insure RAILWAYS over 124,000 train cars belonging to OJSC Second Freight Company. A successfully developing area was leased property insurance: 150 train cars in Mos- cow (LLC FinTransGroup) and 130 train cars in Pskov (OJSC Pskovvtormet) were insured. 995 million Aviation risk insurance >< SOGAZ remains one of the largest insurers of aviation and space risks in Russia. At the end of 2011, the Group’s premium in aviation passengers were carried by OJSC insurance exceeded 720 mln roubles. Contracts with major regular clients are in Russian Railways place: Gazprom Avia and Severstal air enterprises, as well as regional air fleet in 2011. owners: Nizhnevartovskavia, Aviashelf, Vologda Aviation Enterprise, Komiavi- atrans, and others. SOGAZ is currently the insurer of about 200 planes and 300 helicopters. OUR CLIENTS SUCCEED In the past year SOGAZ continued its efforts to create a comprehensive insurance coverage system for the risks of United Aircraft Corporation. An important achievement was the commencement of cooperation with Irkut Sci- entific Production Corporation: SOGAZ acted as the co-insurer of production test flights of Yak-130 and Su-30 MKI planes.

Space risk insurance

In 2011 SOGAZ extended cooperation with the Federal Space Agency and its subordinate enterprises. A serious achievement in space risk insurance was SOGAZ’s participation in the Sea Launch project as an insurer. The project had been previously insured only in the London market.

25 Activities of the Group 02 Annual Report, 2011

In the past year SOGAZ insured the launch and initial period of operation on the Earth orbit of the Luch-5A space satellite that was successfully placed into the target orbit and taken on control on 12 December 2011. A Proton-M rocket with a Breeze-M upper stage and a spacecraft was launched from Bai- konur on 11 December. The satellite was covered against total and constructive loss for a total amount of 2.1 bln roubles.

Sea risk insurance

> Growing proceeds In 2011 the Group’s premium in property and liability in-surance of water from cargo transport owners totaled some 330 mln roubles. SOGAZ continues the poli- insurance cy of portfolio optimization and efficient entrance to regional markets. In the past year cooperation continued with the majority of regular clients, including Gazflot and Sovkomflot, and a number of contracts were signed with regional companies: dredging operator Belyana in Astrakhan region, owners of water transport and fishing vessels LLC AVL and LLC Vostok-Import in Primorsky Territory, and others.

Cargo insurance

The Group’s total premium in cargo insurance of legal entities and individuals amounted to 1.6 bln roubles at the end of 2011. Gazprom companies remain the largest policyholders in this area, but the share of other policyholders in the portfolio continues to grow in accordance with SOGAZ’s development strategy.

Cargo insurance, million roubles One of significant projects in the past year was a cargo insurance con- Market share, % tract concluded with Sukhoi Civil Aircraft. SOGAZ insured deliveries of compo- nents required for production of regional liner Sukhoi Superjet 100.

> PERSONAL INSURANCE

At the end of 2011 SOGAZ Insurance Group retained absolute leadership in personal insurance (except life insurance). The Group’s share in the Russian Market was 13.4%; personal insurance premium exceeded 19 bln roubles.

26 Activities of the Group Annual Report, 2011 02

The most important achievement of the year was a tender won to sign personal insurance contracts with OJSC Gazprom, its branches and subsidiaries for 5 years. In addition, over 50 personal insurance contracts were concluded with major corporate clients in the reporting year.

Personal accident and health insurance

SOGAZ currently serves 900,000 people under personal accident and health insurance contracts. The most significant event of 2011 in this area was winning a tender to insure over 66,000 employees of the Central > Growing proceeds Bank of Russia. Also, for the first time contracts were signed to insure the staff from water of Mosenergosbyt, Angarsk Electrolytic Chemical Company, Nizhnevartovs- transport kavia, Afipsky Refinery, and a number of other enterprises that insured with insurance SOGAZ 20,000 employees against accidents.

As part of sports projects, SOGAZ provides coverage to players and referees of various teams. 1,262 players of the Continental Hockey League and Youth Hockey League were insured in 2011 for the total amount of 2.689 bln roubles and 88 referees for the amount of 110 mln roubles. Insurance cov-er- age against accidents and diseases is also provided to the players of Saint Pe- tersburg football club Zenit and Perm Amkara, playing in the Premier League, and Voronezh Fakel, representing the first division.

Voluntary health insurance

The Group’s share in the VHI market in 2011 reached 18.6%. The total number of insured persons amounted to about 1.6 mln. Water transport insurance, million roubles A large tender was won in 2011 to sign a two-year voluntary health insur- Market share, % ance contract with OJSC Sberbank of Russia. Contracts were also con-cluded with OJSC Rosneft, OJSC Rostelecom, MMC Norilsk Nickel.

The Group’s new clients for voluntary health insurance include Irkut Sci- entific Production Corporation, State ATM Corporation, State Unitary Enter- prise Saint Petersburg Water Canal, Federal State Unitary Enterprise Moscow Channel, Kirov Tire Plant, Uralkhimmash, Machine-Building Plant ZiO Podolsk, Saint Petersburg Sales Company, a whole number of companies from oil and gas, nuclear, power and machine-building industries.

27 Activities of the Group 02 Annual Report, 2011

Compulsory health insurance

At the end of 2011 the aggregate number of persons covered with CHI by SOGAZ Insurance Group exceeded 14 million persons, and the share of Group in CHI market exceeded 10%. The insurance premium in the dedicated health insurance company SOGAZ-MED totaled 55.7 billion roubles, which exceeds the result of the previous year by 25.7%. Since 2005 SOGAZ-MED has ranked among the top three leaders in CHI market. By the end of SOGAZ-MED representative offices operated in 38 regions of Russia.

> Growing proceeds The CHI market and activity of health insurance companies were seri- from compulsory ously affected by Federal Law No. 326-FZ “On Compulsory Medical Insurance health insurance in the Russian Federation” which was enacted on 1 January 2011. The new law provides for the right of individuals to independently choose health insurance organizations, medical institutions and doctors. The law also enables a competitive environment in the CHI market.

Due to the changes in the legal framework the priority of SOGAZ-MED activity in 2011 was the development of new CHI technologies as well as realization of advantages for insured persons provided for by the law. Due to the new law SOGAZ-MED gained access to the Moscow insurance market which will allow the Company to realize its potential and experience in a strategic territory as early as in 2011.

In the new conditions SOGAZ-MED is intended to keep the leading position in the CHI market, increase the number of insured persons in regions, proceed with diversifying and optimizing its insurance portfolio, improve control Compulsory health insurance, billion roubles with regard to the scope, time and conditions of medical care as well as the ef- Market share, % fectiveness of insured persons’ rights protection.

An important component of SOGAZ-MED’s work in 2011 was the improvement of insured persons’ rights protection. The company’s specialists paid special attention to complaints and requests from customers. The number of complaints filed to the Company, related to the exercise of lawful rights to receive free, affordable and quality medical care amounted to 2,548 in 2011, which is 1.2 times more than in the previous year. Out of the total number of registered applications 77% were considered valid. The percentage of valid complaints increased by 30% as compared to 2010. According to the Compa- ny, the growth of the number of applications is primarily related to the increase of consumers’ legal knowledge, and the substantial increase of the number of valid complaints to the energetic educational work carried out by OJSC IC SOGAZ-MED in the previous year: in the reporting period about 300 publica- tions were issued in the print media, about 800 advertising spots on TV and radio and about 500,000 information booklets were distributed to insured persons. Information stands were installed in 2,000 healthcare

28 Activities of the Group Annual Report, 2011 02

institutions and more than 350 conferences were held by the Company’s specialists for employees of various firms in order to explain the rights and op- tions of the insured persons within the framework of the new law on CHI.

In order to improve the quality of service, a twenty-four-hour call center with a toll-free federal number was established in SOGAZ-MED, as well as the website www.sogaz-med.ru with an online service for applications, feedback, suggestions and questions.

As one of the established leaders in the market, SOGAZ-MED continues vigorous activity in CHI system development. In 2011 the Company took part in > Growing the work of the Interregional Union of Medical Insurers, National Union of Insur- proceeds from ers, Federal CHI Fund, Russian Ministry of Health and Social Develop-ment, life insurance State Duma of the Russian Federation and a number of other govern-ment authorities regarding the improvement of the CHI regulatory and legal framework.

Life insurance

Live and health insurance in the Group is provided by the dedicated company SOGAZ-Life. Since 2007, it has been the only Russian life insurance company to annually confirm the highest “A++” rating by Expert RA rating agency (“Extremely high credibility”, forecast – “Stable”).

At the end of 2011 the Group’s insurance premium with respect to life and health insurance amounted to 3.4 billion roubles, which is one and a half times more than in 2010. SOGAZ-LIFE won 9% of the voluntary life insurance Life insurance, market. In the reporting period the company showed the best growth rates of life million roubles insurance premium among dedicated market segment leaders: +166% of total Market share, % voluntary personal insurance, +186% of life insurance, and premium related to pension insurance risks increased more than fourfold. The claims paid totaled 1.3 billion in the previous year.

At the end of the year the company ranked the first in the pension insurance market. In 2011 over a quarter of premium written in the voluntary pension insurance segment was collected by LLC IC SOGAZ-LIFE.

Traditionally, SOGAZ-LIFE is the leader in the corporate life insurance market, cooperating with companies in the fuel and energy, machine-building, electric power, chemical, pharmaceutical industry, etc. The key clients of the company are Gazprom Group enterprises, regional gas companies, OC Rosneft, FC Zenit, Federal State Unitary Enterprise Armavir Biological Factory and a number of others. At the end of the year 41% of the total insur - ance premium in the Russian corporate life insurance segment was written by LLC IC SOGAZ-LIFE.

29 Activities of the Group 02 Annual Report, 2011

In 2011 the company was engaged in developing the segment of compulsory life insurance for government officials, servicemen and equivalent persons. SOGAZ-LIFE provided insurance coverage for government officials of the Russian Investigation Committee, Moscow City Duma, regional and city departments of internal affairs of the Russian Federation, etc.

A big stress was put on life and health insurance of bank loan borrowers – in 2011 the company’s insurance premium grew by 143 percent. A substantial part of premium fell on life and health insurance programs in consumer lending. The company implemented a group life and health insurance plan for consumer loan borrowers and developed an additional employment risk reduc- VSMPO-AVISMA tion program. CORPORATION In 2011 SOGAZ-LIFE got a chance to work in the market of life and health insurance of patients, participating in a clinical study of pharmaceuticals. Respective regulations were worked out and the company started work with 60% medical institutions holding research licenses. of titanium, >< used by Airbus for aircraft is produced by VSMPO-AVISMA Corporation. The Corporation is integrated in the world aerospace industry and is the main strategic supplier of titanium products for many countries.

OUR CLIENTS SUCCEED

30 Activities of the Group Annual Report, 2011 02

[02.2] Sales channel development

Taking into account the prospects and potential of the market, SOGAZ considers it necessary to pursue moderate portfolio diversification and build up a share of individual clients along with the necessary control over the technical result and loss ratio. During 2011 the company focused its efforts on improving customer services and development of property, life and health insurance programs. Rates were corrected and more flexible insur-ance conditions were offered.

The volume of written insurance premium with respect to private clients in the reporting period amounted to 3.3 billion roubles (with a growth rate of 108%). The premium grew primarily due to motor hull premium growth. The increase of motor hull premium as compared to 2010 amounted to 200 million roubles (18%). Motor hull share in individuals insurance portfolio raised from 35% to 39%.

PREMIUM WRITTEN (THOUSAND ROUBLES)

Group of types of insurance 2010 2011 growth rate Property 269 531 313 262 116% Motor hull 1 092 304 1 291 165 118% Additional motor third party liability 6 167 9 189 149% CMTPL 491 435 549 038 112% Accident insurance 415 821 344 137 83% Insurance of citizens leaving their permanent residence 29 785 35 077 118% Voluntary health insurance 711 417 759 743 107% Other 71 219 29 049 41% Total 3 087 680 3 330 661 108%

31 Activities of the Group 02 Annual Report, 2011

Direct sales in the branches of the company are traditionally considered the main sales channel of the Group which is due to the company’s focus on work in the segment of corporate clients. Entering contracts through office sales channel allows to carry out quality underwriting analysis and maintain low loss ratio. At the present moment the share of this channel in the total sales of the Group amounts to 80%. In 2011 in order to implement development strategy in individuals insurance a task of sales channels diversification was set within retail and partner frameworks of insurance.

In the part of retail insurance the main efforts of the company in 2011 were focused on development and enhancement of Comprehensive insurance program for employees of corporate clients. At the end of the year within the territory of largest enterprises there were 800 mobile and stationary points of sale of SOGAZ insurance products for employees and their family members. Points of sale function in branches of Gazprom Group, Rostelecom, Rosneft, Rosatom, Novatek, SIBUR Holding, Russian Railways, Transaero, etc. The share of premium under the program amounted to 28% or 927 million roubles in absolute terms.

In 2011 SOGAZ actively increased partner sales through banks, car dealerships and leasing companies. At the end of the year the Group cooperated FGC UES with more than 300 banks, 100 leasing companies, 200 car dealerships, agency for housing mortgage lending and its regional operators. SOGAZ cemented more than relations with its key partners in banking sector: Gazprombank, Sobinbank, Bank “ROSSIYA”. In the previous year the company obtained accreditation with Vnesheconombank, Uralsib, Raiffeisenbank, Novikombank, Rosenergobank, 500 Otkritie bank, Bank Saint Petersburg, REB Leasing, Sollers-Finance, Absolut Leasing, etc. In the part of mortgage insurance cooperation agreement was facilities concluded with the largest player in mortgage market – VTB 24 bank. >< At the end of the year the volume of insurance premium with regard to clients of banks, car dealerships and leasing companies reached 2.6 billion of the Federal Grid roubles. The premium in banking risk insurance amounted to 0.9 billion roubles. Company totaling The increase of proceeds of regional network amounted to 17% as compared over 147 billion to 2010, and 25% with respect to mortgage insurance. roubles were put into operation in 2011 by OJSC FGC UES.

OUR CLIENTS ACHIEVE SUCCESS

32 Activities of the Group Annual Report, 2011 02

[02.3] Reinsurance

> INWARDS REINSURANCE

In 2011 the volume of premium written with respect to inwards reinsurance amounted to 2.49 billion roubles, which exceeds the result of the previous year by 30%. The share of premium in the Russian market amounted to 41%. In the part of inwards reinsurance SOGAZ developed cooperation with the largest insurers of the country: OJSIC Ingosstrakh, OJSC AlfaStrakhovanie, OJSC Rosgosstrakh, CJSC IC TRANSNEFT, OJSC IC ROSNO (Allianz). Every year SOGAZ expands operations in international markets in the most prospective regions and cements relations with the world largest reinsurance companies and brokers. In 2011 the share of foreign risks in inwards reinsurance portfolio of the Group raised from 41% to 59%, at that the increase amounted to 64%.

SOGAZ was accredited as a foreign reinsurance company in Venezuela, Ecuador, India and Azerbaijan. In 2011 the company increased participation in reinsurance of risks of Venezuela national oil and gas corporation Petroleo de Venezuela S.A. (PDVSA) as well as in reinsurance contracts of PDV Insurance Company Ltd. (PDVIC).

In 2011 SOGAZ provided insurance and reinsurance coverage of foreign assets to the following key corporate clients: Gazprom Neft – NIS (Republic of Serbia), Gazprom Algerie S.P.A. (People’s Democratic Republic of Algeria) and EuRoPol GAZ S.A. (Republic of Poland). Large preparatory work to organize risk reinsurance of Joint Operating Company Vietgazprom was performed as related to risks of drilling operations offshore of Socialist Republic of Vietnam, risks of OJSC Gazprom Neft in projects of Badra field development in the Re- public of Iraq, exploration and development of Catoche-1 field offshore of the Republic of Cuba as well as a number of other prospective international projects. The number of large reinsurance contracts was entered into with Hanno- ver Re, Sirius and GIC companies, and aggregate premium written under such contracts amounted to 11% of the total reinsurance portfolio.

33 Activities of the Group 02 Annual Report, 2011

Based on estimate of regional reinsurance markets potential growth and plans of Russian corporations related to realization of large energy projects SOGAZ progressively expands its presence as a reinsurer in CIS countries, South-East Asia, India, Latin America, Africa, Middle East.

> OUTWARDS REINSURANCE

In 2011 upon renewal of obligatory reinsurance contracts a number of important provisions was changed, price terms were improved and coverage was extended:

1. Under sea and cargo risk reinsurance contract the limits on obligatory programs were increased up to 50 million US dollars; 2. Under aviation hull the limits were increased up to 20 million euros; 3. There were included war risks related to aviation hull with a limit of 25 million US dollars.

Starting from January 1, 2012 a unique energy capacity was placed, EVRAZ which along with drilling risks, offshore projects on the operational stage (drilling fleet, platforms, pipelines) and offshore construction includes “Surface construction and installation risk” with limit of 30 million US dollars for drilling risks 30 and 25 million US dollars for other sections. The dedicated energy capacity UpstreamFacility was resumed with the samples limit of 1 billion US dollars, where new section “Surface construction and installation risk” was included, which enables to add oil and gas, production and other construction facilities. Through use of this capacity the share of OJSC SOGAZ >< was increased in such projects as Sakhalin-2, Blue Stream and some others. of rolled metal products were For risks exceeding the limit in Sea Obligatory Contract an additional exhibited by EVRAZ program for 200 million US dollars was acquired in London market in excess at EXPO 1520 in 2011. of 50 million US dollars with fixed minimum premium rates based on declara- The Company’s innovative solutions include wheels of tions. The limit of reinsurance capacity placed in London market for terrorist and 360-390 Brinell hardness sabotage risk was increased up to 100 million US dollars. and high quality heat- strengthened rails. At the One of the most important projects of the year was placement in interna- present moment EVRAZ is tional reinsurance market of unique project for construction of sea vessel with the only Russian company able to manufacture these insurance with coverage of 1.7 billion US dollars. products. Due to optimization of optional placements and use of obligatory pro- OUR CLIENTS grams and capacities the company saved more than 900 million roubles, which SUCCEED exceeds the result of 2010 by 35%. The amount of claims paid under outwards reinsurance contracts received from reinsurers exceeded 1 billion roubles, which exceeds the result of 2010 by 43%.

34 Activities of the Group Annual Report, 2011 02

[02.4] Loss adjustment

> PROPERTY INSURANCE LOSS ADJUSTMENT

In 2011, SOGAZ fully complied with all the loss adjustment obligations assumed under effective property insurance contracts. A total of 53,400 claims were paid for the amount of about 8.2 bln roubles. Increase in claims paid as against 2010 was 17%.

In the reporting period, a number of large losses were adjusted, which happened as a result of man-made disasters and natural calamities (hurri- PHOSAGRO canes, forest fires, “ice rain”).

Regarding construction and installation risk, 9 insured events that arose in construction of pipelines were settled. The total claims paid made 400 mln 565 roubles. Regarding insurance of wells during drilling operations , 44 losses were adjusted for the amount of 186 mln roubles. million USD

Over 4,000 claims were paid out in 2011 in the amount of over 1.4 bln roubles to insured power grid enterprises, including the loss from the “ice >< rain” with the overall claims of over 700 mln roubles. In gas production and was raised in the transportation sectors 183 claims were paid out in 2011 (a total of 2.09 bln course of IPO. roubles). PhosAgro’s global drawing rights were listed at the Under sea vessel and aircraft insurance contracts in 2011 SOGAZ paid London Stock Exchange, while shares were listed at 59 claims for the total amount of 390 mln roubles. Under railway infrastructure the MICEX- RTS. insurance contracts 52 losses were adjusted, with the amount of claims paid totaling 210.1 mln roubles. OUR CLIENTS Besides direct insurance, OJSC SOGAZ paid 270 claims under inwards SUCCEED reinsurance contracts for the total amount of 851.8 mln roubles, which is higher

35 Activities of the Group 02 Annual Report, 2011

than the figures of the previous year by 35% in number and by 75% in amount (199 losses were adjusted in 2010 for the amount of 488.5 mln roubles).

In 2011 SOGAZ, as before, paid great attention to improving the quality of services to individuals: client service centers were opened in 10 branches. In 2011, a process that had started earlier continued, consisting in transition to non-cash payment of claims to individuals using a single operational center in the Headquarters of the Company: 17 branches of the Company already worked through it by April 2012. Serious preparatory work was carried out to centralize subrogation activities under motor insurance contracts on the basis of Directorate for Loss Adjustment of the Headquarters in order to cut costs and unify handling of subrogation claims. As of April 2012, 43 OJSC SOGAZ branches were engaged in the centralization of subrogation activities under motor insurance contracts. 49,000 losses were adjusted under motor insurance contracts in 2011, with claims totaling 1.8 bln roubles.

> PERSONAL INSURANCE LOSS ADJUSTMENT AND PROGRAMS SUPPORT

SOGAZ provides its clients with medical and preventive help in the ROSENGINEERING whole territory of the Russian Federation and abroad. In 2011 the total number of effective contracts with medical institutions was 4444, of which 1528 contracts with polyclinics, 1178 with day-and-night clinics, 1286 with special- 5,300 ized dentistries, 422 with sanatory and resort institutions, and 30 with phar- macies. SOGAZ has 419 contracts with medical institutions in Moscow and meters Moscow Region, 3965 contracts in 78 regions of the Russian Federation and 60 contracts with foreign medical institutions.

>< SOGAZ is constantly working on improving the quality of insurance and medical services. An important part of this work is the compulsory medical is the length of the cable way at the mountain and economic expert review of all invoices for health services as to conform- skiing facilities in ance with contractual obligations. SOGAZ has on its staff 100 doctors with Krasnaya Polyana, which expertise in main medical specialties, including dentistry, cardiology, neurol- has been in construction ogy, obstetrics and gynecology, general therapy, surgery, pediatrics. Work of since 2011 in the territory expert doctors with the management of medical institutions is aimed not only of the future Olympic at revealing violations in the provision of medical aid, but at their rectification Games facilities. The ring and prevention in future. Timely identification of violations allows significantly three- cable way will be the longest in the world and will reducing the risk of getting substandard medical aid and protecting the rights connect the Alpika-Service mountain skiing facilities with the OJSC Gazprom mountain tourist center on Psekhako Ridge. The construction will last until 2013.

OUR CLIENTS SUCCEED 36 Activities of the Group Annual Report, 2011 02

of those insured. Field expert reviews of medical aid quality in 2011 were conducted in 858 medical institutions. Major medical institutions have their service quality reviewed monthly.

An effective tool to improve service quality is assessment of client satis- faction level with the medical aid rendered.

In 2011 SOAGAZ implemented an insured person survey mechanism using questionnaires at the corporate website www.sogaz.ru. A feedback system was developed and implemented in order to obtain primary information from consumers of health services. Everyday monitoring of the electronic system for processing applications, complaints and testimonials helps to control the activities of medical institutions and consider the opinions of Company clients.

In order to arrange for medical aid and prompt consultation to voluntary health insurance policy holders SOGAZ has in place a round-the-clock support desk. Support to insured persons is provided by specialists with higher medical education. The medical aid organization uses state-of-the-art filing systems and has a multi-channel telephone with an intellectual incoming call distribution system, owing to which clients’ time is saved and service efficiency improved.

In 2011 SOGAZ settled some 4,600 applications of persons seeking medical aid under personal accident and health insurance contracts for the total amount of 331 mln roubles. Large claims were paid out in connection with an accident at Surgut GRES-1, as a result of which 12 employees got injuries ROSNEFT of various severity, a fire at a TU-154 plane belonging to Kogalymavia, a Yak- 42 plane crash in Tunosha airport of Yaroslavl Region, which cut off the lives of 25 Yaroslavl Locomotiv hockey players. 58 Under insurance contracts covering expenses of citizens leaving their million tons of oil per-manent residence SOGAZ in conjunction with a service company arranged for provision of emergency medical aid, medical transportation services, including with the use of ambulance aircrafts in highly severe cases, to insured per- >< sons in more than 60 countries of the world. 2,28 insured events were settled, including claims under insurance against impossibility to go on trip. were refined in 2011 at OC Rosneft oil refineries. The Company refines 20.3% of total oil production in Russia. Upgraded Rosneft refineries are enhancing their production capacities and launching the production of high quality fuel.

OUR CLIENTS SUCCEED

37 Activities of the Group 02 Annual Report, 2011

[02.5] Medical infrastructure development

The system of compulsory and voluntary health insurance implies liability of the insurer for the quality and scope of services received by a patient holding the insurance policy. However, the low quality of medical aid and undeveloped infrastructure still remain the basic problems of the Russian healthcare, and it will take long years to solve them.

SOGAZ is the leader of the Russian voluntary health insurance market, and in order to ensure business stability we develop our activities in various key directions: cooperation with the most reliable healthcare institutions, creation of own medical infrastructure, development of customer service.

The development of medical infrastructure within the scope of insurance business provides an opportunity to the Group to improve service efficiency under voluntary health insurance programs, ensure absolute control over treatment quality, volumes of health services rendered and timelines for providing aid. SOGAZ is working on a general development concept for its own medical infrastructure through pilot projects to create multi-field healthcare institutions and professional medical centers. Currently, health services within the Group are provided using the facilities of the specialized company Gazprommedser- vice and two clinics in Saint Petersburg.

Since 2003 service medical company Gazprommedservice has been providing health services, arranging for health-improving recreation and con- ducting organizational and methodical work. As part of health services the Company takes part in infrastructure development projects, including in relation to emergency aid, office and occupational healthcare.

At the premises of Medical Sanitary Unit No. 1 AMO ZIL Gazprommed- service has organized an ambulance substation that provides aid to adults and children, carries out medical transportation, attendance and hospitalization, takes duty at various mass events. Everyday line duties are carried by eight medical teams with various specialization: general therapy, pediatrics, intensive therapy team.

38 Activities of the Group Annual Report, 2011 02

Within the scope of office healthcare project Gazprommedservice implements an investment program to create medical aid posts and compact medical centers in large multi-purpose business centers of Moscow. Currently, aid posts are working at office centers of OJSC SOGAZ and Gazprom Ener- godom, where therapists are practicing, pre-trip and post-trip medical ex-ami- nation of production employees and drivers are conducted, analyses are taken and temporary disability checks are carried out. Gazprom Energodom aid post also offers services of a dentist, cosmetician and massage expert. In the past year Gazprommedservice commenced creation of compact medical centers in business centers MonArch and Svyatogor in Moscow, where a broad range of services will be provided in the following areas: general therapy, dentistry, ultrasound examination, ECG, gynecology, urology, ENT, procedure room, psy- chiatry, narcology, cosmetology, massage, driver medical examination, temporary disability check.

In occupational healthcare Gazprommedservice implements joint projects with major industrial enterprises under comprehensive occupational and preventive healthcare medical service contracts. In 2011, 16 aid posts were organized at the premises of Mosenergo production branches, work was carried out to create an aid post at Sheremetyevo Airport and an aid post at Yuzh- no-Tambeyskoye gas condensate field (Yamal LNG), a comprehensive project was launched to organize a whole network of posts to carry out pre-trip and post-trip driver medical examinations, mandatory preliminary and regular medical examinations of MOESK production staff in Moscow and Moscow Region. IDGC A priority task of Gazprommedservice in the midterm is implementation of a large-scale investment project to create SOGAZ Center for Occupational and Preventive Healthcare in Moscow consisting of Center for Occupational 4 Healthcare, Training Center for medical staff training and retraining, and Center for Scientific Research. billion roubles

In 2010 multi-field SOGAZ International Medical Center started operating within the Insurance Group in Saint Petersburg, which is equipped with the most >< up-to-date hardware and provides over 4,000 health services in 70 licensed areas. is the cost of the In 2011 the clinic obtained a quality management system certificate in conformity project for supplying with ISO 9001:2008. SOGAZ International Medical Center combines a polyclinic, power to mobile a day-and-night clinic, a diagnostic center, a clinical laboratory and round-the- telecom facilities clock emergency aid. The main areas of the center’s activities are emergency built along the M-58 aid, emer-gency and routine surgery, day-and-night clinic unit , traumatology and Amur federal highway orthopedics, radio diagnostics and clinical diagnostic laboratory, dentistry, sports between Chita and Khabarovsk. and restorative medicine. At the end of 2011 the number of primary patients of The highway length is SOGAZ International Medical Center was over 11,000 people. According to the over 2,100 kilometers. strategy adopted, the clinic goes beyond working with persons insured under vol- The project has been untary health insurance programs and actively works in the open market, enter- implemented by OJSC IDGS of Siberia – ing into contracts for health services with private individuals and corporate clients, Chitaenergo. which accounted for 48% of the total revenues from services in 2011.

OUR CLIENTS SUCCEED 39 Activities of the Group 02 Annual Report, 2011

In order to broaden the range of health services provided SOGAZ PROF- MEDITSINA clinic was opened in Saint Petersburg in 2011. Ambulatory prac- tice in the clinic is carried out by all main specialists: general therapist, sur- geon, urologist, gynecologist, ophthalmologist, neurologist, ENT specialist, psychiatrist and narcologist. Patients are offered all types of laboratory studies, ultrasound and functional diagnostics. The main task of the clinic is to carry out health survey of corporate clients’ employees, mandatory preliminary and regular medical examinations, immunoprevention and pre-trip examinations of drivers. SOGAZ PROFMEDITSINA also has all what it takes to provide qualified health services at the premises of the client, when all patients may undergo all the necessary surveys without being interrupted in their work.

SOGAZ Group’s business is based on cooperation with major corporate TVEL clients, which include leaders of extractive industries involved in development of oil and gas fields in remote and difficult-to-access territories of the Far North, Eastern Siberia and continental shelf. One of the most serious problems in ELECTRO- these regions remains the lack of or weakly developed medical infrastructure. At the same time, according to expert estimates, in the nearest future up to 100 BUS specialists will be involved prospecting and development of continental shelf deposits, a significant part of which will consist of members of rotational teams. Extreme working conditions, including at offshore production platforms and vessels, increased risk of occupational diseases and traumatism, remoteness >< of working sites call for special requirements to employee healthcare system. A prototype electrobus In 2011, relying on its own experience of working with oil and gas enterprises driven by rechargeable in the Far North as well as using international and national industry standards lithium-ion cells custom- of medical care, SOGAZ in conjunction with Shtokman Development AG, Ros- made by Fuel Company neft Oil Company, Sakhalin Energy and YAMAL LNG developed concepts of TVEL was presented in special occupational healthcare programs. These include a whole set of neces- 2011. Its trial operation in Novosibirsk is planned for the sary medical actions and an infrastructure development plan for preservation near future of health and professional longevity of employees. The core of the concept is Occupational Healthcare Centers of universal format, ready to render primary OUR CLIENTS high-tech medical aid in the nearest settlement. Owing to such Centers, em- SUCCEED ployees will get access modern prompt medical aid and employer will be able to monitor health condition through health surveys, medical examinations before and after the shift, etc. Occupational healthcare system at remote onshore or offshore sites implies creation on the platform or onboard the vessel of a medical unit with a set of diagnostic equipment and medicines, recreational area, access to telemedicine system, and provides for possibility to carry out emergency evacuation in case of a severe disease or injury of an employee.

Step-by-step implementation of these programs will allow bringing the medical care provided to oil and gas companies’ employees as well as resi- dents of nearby districts adjacent to fields to a new quality level. Interest in taking part in the projects is already declared by some investors.

40 Activities of the Group Annual Report, 2011 02

[02.6] Regional network

A developed branch network gives a serious advantage to the In- surance Group when building stable and competitive business at federal scale. The main objective of the Company is to ensure presence in regions where strategic corporate clients of the Group operate and where there is a potential to strengthen positions through development of sales channels and attraction of new target segments .

By the beginning of 2012 OJSC SOGAZ regional network counted 65 branches and 83 offices in all regions of the country. 14 new branches were created in 2011. Currently, SOGAZ Insurance Group operates about 600 divisions and sales offices.

When developing the branch network, special attention is paid to deter- mining the most expedient forms of presence in regions of concern, creating an effective organization structure and ensuring uniform service standards. Since 2008 the Company has in place a three-level management system that distrib- utes powers between the Headquarters, territorial directorates and branches. Directorates are created on geographical principle and carry out immediate control over the work of Company divisions within federal districts. They face the tasks of sales development and territorial coverage expansion, business process streamlining and administration of subordinate branches. The system of directorates allowed increasing the quality of work of branches and creating conditions for further efficient growth of the network. In order to optimize the financial model for network management accounting and financial functions of branches were centralized in the Headquarters on the basis of a single operational center in 2011.

Development of SOGAZ Common Insurance Centers project was continued in 2011. Today, these centers unite 220 divisions and 51 branch and provide an opportunity to the clients to get insurance and services under insurance contracts of all the Companies of the Group at one place.

41 Activities of the Group 02 Annual Report, 2011

[02.7] International Development

SOGAZ Group Development Strategy implies participation in the insurance of largest transnational projects and independent work in the insurance market.

Throughout many years SOGAZ has been the insurer of largest field development and energy carrier transportation projects: Blue Stream, Nord Stream, Sakhalin-1 and Sakhalin-2. In 2011 strategically important arrange- ments were realized regarding the transfer to SOGAZ for insurance of 100% risks under the Blue Stream projects, in which the Company has been participating for over 10 years at different stages of construction and operation of the gas pipeline. Within the scope of the Nord Stream project in 2011 SOGAZ insured construction and installation risks and hazardous production facilities and the pipeline at the phase of operation. In development of oil and gas fields within the Sakhalin-2 SOGAZ insured ground and sea assets as well as construction and installation risks. Moreover, it was agreed to include OJSC SOGAZ own reinsurance capacity in the reinsurance program for the offshore assets of Sakhalin Energy.

The key achievement of the year for strengthening SOGAZ positions as an insurer of important infrastructure facilities in power industry was approval of the Group as the insurer of the Shtokman project and conclusion of first contracts within the project.

One of priority directions of Group’s activities remains development of international business and creation of conditions for efficient work with Russian companies carrying out transnational business. In the past year SOGAZ started operations in Europe by involving in the implementation of its strategic goals a German company SOVAG and own insurance company SOGAZ a.d.o. Novi Sad in the Republic of Serbia.

SOVAG Insurance Company was founded in 1927, and today the company has offices in Hamburg, Cologne, Berlin, London and Vienna. SOVAG is licensed to carry out most types of insurance and conduct reinsurance activities, and the core activity of the company is insurance of risks of industrial and

42 Activities of the Group Annual Report, 2011 02

trading companies. At the end of 2010 SOGAZ acquired 45.9% shares in the German insurer in order to ensure optimum conditions for support and servic- ing of international projects of Russian clients of the Group abroad, including the participants of the Nord Stream project. As part of these work cargo insurance contracts were concluded in 2011 with SIBUR International and Gazprom Global LNG. At the beginning of 2012 SOGAZ obtained control over the company through buying out 5% shares from a Luxemburg investment fund Volga Resources, thus increasing its interest to 50.9%.

Official start of own insurance company in Serbia was the completion of a long preparatory period and became a yearly result of strategic importance for SOGAZ. The founders of SOGAZ Novi Sad were SOGAZ (51% capital) and the leader Serbian gas industry, state enterprise JP Srbijagas (49% capital). Authorized capital of SOGAZ Novi Sad amounts to 6 mln euro. A decision to enter the Serbian insurance market was made in 2010, in December 2011 the new company obtained a license of the National Bank of Serbia, and in the beginning of 2012 it commenced operations. The share of SOGAZ Novi Sad in the Serbian insurance market (except for life insurance) on the first level is planned to reach 3%. During this period the main clients of SOGAZ will be Serbian enterprises with Russian capital interests, such as Oil Industry of Serbia, Yu- goros-Gas, Banatski Dvor underground storage facility, as well as companies implementing a strategically important project South Stream. SOGAZ Novi Sad SEVERSTAL will be able to fully realize the experience and capabilities of the head company in insurance of risks of fuel and energy enterprises operating in the territory of Serbia, such as Gazprom, Gazprom Neft, Zarubezhneft and others. The main BH- emphasis will be placed on insurance of production facilities, oil tanks, storage facilities, other buildings and structures as well as transport, special vehicles, cargoes and civil liability. Further development strategy of the Company implies EFFECT a step-by-step diversification of the portfolio and entrance into mass segments of the insurance market. >< Cherepovets Steel Works has started production of BH- effect (BakeHardening effect) zinc-coated rolled steel for the automobile industry. The steel is easy to forge and parts made of it become harder in the process of thermal drying of coating. This process enables better protection of external car panels and meets the requirements of international car-makers.

OUR CLIENTS SUCCEED

43 Activities of the Group 02 Annual Report, 2011

[02.8] Investment Activity

In the course of management of its investment portfolio SOGAZ pursues a moderate conservative strategy. The principal requirements to investment assets, in the order of their priority, are reliability, liquidity and profitability.

The purpose of the risk management system is to protect the company’s interests through ensuring a proper level of reliability and keeping the accepted aggregated risk at the level meeting the requirements of statutory acts of state regulatory agencies and own strategic missions. The strategy of investment risk management is based on the principle of operation without loss and is directed to ensuring an optimum balance between profitability and the level of accepted risks. The top priority is to ensure maximum preservation of assets and capital based on risk minimization.

In 2011, when forming the investment portfolio, priority was placed on fixed income instruments, deposits opened with major banks and bonds of highly reliable issuers.

Despite the high volatility on the stock market and significant interest rate fluctuations in 2011, the company managed to reach budget targets in investment activity. In 2011 financial investments of OJSC SOGAZ increased by 11 billion roubles and exceeded 63 billion roubles. Based on accounting figures, the investment income totaled 2,635 million roubles. The yield of the current investment portfolio totaled 6% per annum.

OJSC SOGAZ manages its investment portfolio in accordance with the Rules of insurance reserves allocation approved by Order No 100h of the RF Ministry of Finance dated August 8, 2005 and the Requirements for the compo- sition and structure of assets accepted to cover insurer’s own funds approved by Order No. 149N of the RF Ministry of Finance dated December 16, 2005.

44 Activities of the Group Annual Report, 2011 02

> Financial investment structure as of 31 December 2011

26,20% 38,26% Saes in aut oized 2,34% apitals Deposits and bank bills Se u ities po tfolio in anageent

,0 % Loans issued ,44% Po tfolio in 2,8% tust a nage ent 2,48% Saes in utual ,40% ea l estate invest ent funds as and bank- anaged ut ual funds

> Financial investments trend (million roubles)

- Cash

- Bank deposits

2009 - Securities portfolio

- Investments in Subsidiaries 2010 and Aliates

2011

– 10 000 20 000 30 000 40 000 50 000 60 000

45 Activities of the Group 02 Annual Report, 2011

[02.9] Personnel Management

Qualification and loyalty of employees at all levels of responsibility — from top managers to line managers and specialists — play the key role in the company’s successful development. Therefore the main objectives in personnel management are keeping the best employees, attract- ing new competent professionals and development of personnel pool through creation of an efficient system of career development and good motivations.

By the end of 2011 the total number of employees of SOGAZ Insurance Group was 5,580 people. OJSC SOGAZ headcount was 3,715 people, including 809 people in the Head Office and 2,906 people in company’s branches. 1,865 people work in Insurance Group subsidiaries.

The core of SOGAZ personnel is made up by specialists oriented to active work and development of their professional competences. Almost 40% of company’s employees are under 30 years old, 30% of employees are from 30 to 40 years old, 17% of employees are from 40 to 50 years old. Women total about 70% of OJSC SOGAZ employees. About one third of all employees have been working for the company for over five years and plan to develop their careers in it.

In 2011 the priority directions in the Group HR policy were personified assessment and quality development of personnel. Comprehensive evaluation was made to assess knowledge and skills, management competences and business qualities of employees. 1,119 people were evaluated during the year, including 115 people in the Head Office and over a thousand people in the branches. Comprehensive assessment of activity of 43 deputy directors of the branches was made as a part of the evaluation. The evaluation included distance testing in professional competence and individual interviews. The evaluation covered the ability to analyze problems and take decisions, the level of responsibility and the ability to cooperate with colleagues. Based on evaluation results, the OJSC SOGAZ Center for personnel evaluation and development has launched programs for development of management competences of managers for 2012.

46 Activities of the Group Annual Report, 2011 02

Last year programs for training and professional development were paid much attention to. 2,570 employees were trained in various areas. About 80% trainees were branch employees who were trained using modern communication forms and methods, including distance training and webinars.

In 2011 SOGAZ activated its work for hiring best graduates of Russian universities and institutes. 124 students had traineeship in the Head Office and regional departments. It in 2.5 times exceeds the number of trainees in 2010.

In order to promote employee’s loyalty in 2011 the social package was updated, the incentives system was improved, more flexible work-rest sched- POWER ules were introduced. Over the last years the company has held the Best in MACHINES Profession competition, which makes it possible to appreciate achievement and reward the most efficient specialists in the Head Office and Branches. THE The Group’s scope of activity suggests creation and constant development of efficient communication between employees. For this purpose, the multi-page SOGAZ-News corporate edition was issued; a corporate Internet FOURTH portal has started functioning, uniting all topical and useful information related power plant unit to the Company’s activity and staff work. >< of the Kalinin Nuclear Power Plant was put into operation in November 2011. The 1,000 MW equipment for the turbine plant was manufactured by Power Machines. In December, the capacity increased by up to 50% to start pilot operation.

OUR CLIENTS SUCCEED

47 Activities of the Group 02 Annual Report, 2011

[02.10] Information Technology

In 2011 the main efforts in the sphere of information technologies were made towards creation of technical infrastructure in the OJSC SOGAZ Head Office new building, expansion of the functions of the corporate information system and creation of the corporate Internet portal (Intranet).

The Data Processing Center was put in operation in the company’s Head Office to ensure the uninterrupted operation of the corporate services, i.e. accounting system, electronic document management system, CRM, mail, tel- ephones, Internet, etc. In order to control the Data Processing Center an auto- mated dispatching video surveillance and control system was created for 24/7 monitoring of engineering systems.

In 2011 all OJSC SOGAZ branches were connected to the corporate business analysis system Oracle BI, which provides analytical information for all units and significantly improves their efficiency. The issues of process auto- mation for business and management accounting, follow-up of insurance and reinsurance contracts, loss adjustment and centralization of financial functions were settled in the course of development of the operating information systems. Beta testing was conducted for tool of underwriting of quotes by corporate and retail sales in the CRM-system. The functions of the electronic document management were significantly expanded, that, in particular, resulted in reducing the number of hard copies.

Development of internal communications and need in creation of a con- venient and replete information field for all company’s employees resulted in creation of a corporate Internet-portal, which started functioning in 2011. The portal systematizes useful and actual information, features a newsline, search engines, has regulatory documents and special and service materials necessary for work. The portal has become an effective tool for optimization of business processes and information exchange inside the company; it has united employees of the Head Office and regional branches.

48 Activities of the Group Annual Report, 2011 02

[02.11] Charity and Sponsorship

Every year SOGAZ takes part in charity projects for support of socially vulnerable and talented children, improvement of material bases of daycare services, development of the healthcare system and co-financing of complex treatments. Over many years the sports of records has been the main direction in SOGAZ sponsorship projects.

> CHILDREN CARE

Creation of comfortable living conditions and conditions for learning and development in educational and specialized institutions remains an important social task for the Group. In 2011 significant funds have been allocated for repair works and purchasing of a jungle gym for Lycee No. 1 in Salavat, repair of nursery school No. 82 in Sterlitamak, reconstruction of nursery school in Limansky district of the Astrakhan region, equipping game rooms of the Volokolamsk social-rehabilitation center for the minors. A special sensor room, one of the first in the region was equipped in the Lesozavod- skoy children’s home in the Primorie Territory. Besides, the doctor’s office was equipped, educational games and sports equipment was purchased. In 2011 the Insurance Group participated in construction in Pavolovo and Lukoyanov of the Nizhny Novgorod region of two sport and recreation centers with multi- functional gyms, hockey pitches and pools where local children teams train.

Last year the Group branches financed purchasing of books, stationery and educational programs for children with disabilities and special correction centers in Khabarovsk, Tomsk, Nefteyugansk and Saint Petersburg.

Over many years SOGAZ has supported charitable foundation Illustrated Books for Blind Children. Last year the Group allocated funds for publication of special books for blind and deaf children from children’s home in Sergiev Posad of the Moscow region.

49 Activities of the Group 02 Annual Report, 2011

Traditionally the Insurance Group supports talented children helping them to organize the Child’s Voice, a contest of essays, pictures and photos, in which thousands of children from Russia and CIS countries take part.

Since 2008 SOGAZ has been implementing a program of health-improving rest for children from children’s homes, disadvantaged and troubled families. Over the last four years over 250 schoolchildren from 8 to 14 years old from the Sakhalin, Tomsk, Yaroslavl, Moscow, Vologda, Volgograd Regions, the Primorie and Krasnodar Territories have participated in the program. In 2011 it was decided to expand the charitable programs and arrange trips for talented children and families of military people killed on duty. Members of cho- reographic team Double Ton from the Moscow Region made an exciting jour- ney to Gelendzhik. 25 families from different regions, including mothers with children, the youngest being a little over one year, went for treatment to the best rest homes of the Altay Territory, Sochi and Karlovy Vary.

> HEALTH CARE

SOGAZ is an active participant in the compulsory and voluntary health insurance market and it acknowledges importance of the healthcare infrastructure development in regions and rendering targeted assistance to children in need of complex treatment.

In 2011 the company continued co-financing of the target program De- velopment of healthcare and improvement of public medical aid organization in Limansky district of the Astrakhan Region; money was transferred for capital re- pairs of the midwife station in Protochnoye settlement as a part of this program.

Funds were donated for repair works at Maternity Hospital No. 4 and City Clinical Hospital No. 31 of Moscow, reconstruction of the Children’s City Hospital in Salavat, equipping the Republican Children’s Hospital in Elista, Re- publican Clinical Hospital named after Kuvatov in Ufa, Specialized Clinical Chil- dren’s Infectious Diseases Hospital in Krasnodar.

A modern dialysis center equipped with twelve hemodialyzers, which allows rendering daily vital medical assistance to about one hundred patients, was built on the bases of the medical unit of the Irkutsk Aviation Production Association with active participation of SOGAZ Insurance Group.

Supporting low-income families with children that need expensive operations, SOGAZ tries to help parents raise money for treatment and rehabilitation. Last year target financial assistance was rendered in Tyumen, Saint Petersburg and Yaroslavl.

50 Activities of the Group Annual Report, 2011 02

> SPORTS

For many years SOGAZ Insurance Group has been supporting professional and amateur sports, taking part in national projects and rendering assistance to regional teams. SOGAZ’s strategy is connected with partnership in amateur sports, with football and hockey occupying a unique position among them. ZENIT Starting with the first season of 2008/2009, the Group has been a permanent partner and insurer of the Continental Hockey League providing insurance for life and health of team players and referees and liability of organizers of RUSSIAN mass events. Assisting in junior sports development, the Group for the second time supported the Tournament of CHL Junior Hockey Teams Gazprom Neft CHAMPION Cup, which was held in April 2011 in Omsk.

Expanding the range of national sports projects relevant for the com- >< pany, since 2010 SOGAZ Insurance Group has been the general partner of the In the 2011/2012 Russian National Football Team. In 2011 the Group was the title sponsor of the season Zenit (Saint Russian Football Championship. Petersburg) won the Russian Football For the past 5 years SOGAZ has been cooperating with the best Russian SOGAZ Championship. football teams – Zenit (Saint Petersburg). SOGAZ provides insurance cover- Having won 24 matches age for players, trainers, club personnel and arranges medical assistance at all out of 44, Zenit was 13 points ahead of its home and away Zenit matches. immediate followers and for the second time was In 2011 the Group broadened its cooperation with Russian sports and recognized the best football became an official partner for the Russian Ski Mountaineering and Snowboard- club of the country. ing Federation, and an official insurer of the Russian women’s national basketball team. OUR CLIENTS SUCCEED As in the previous years, the company continued successful cooperation with Spartak basketball club (Saint Petersburg), Fakel Gazproma ping-pong club (Orenburg), Gazprom Yugra mini football club, providing financial support and insurance coverage for them.

FINANCIAL STATEMENTS OF THE GROUP

SOGAZ pursues the policy of financial transparency in relation to its clients, shareholders and partners. PricewaterhouseCoopers audits Group’s financial statements in accordance with the IFRS requirements Financial Statements of the Group 03 Annual Report, 2011

> CONSOLIDATED STATEMENT OF FINANCIAL POSITION

In thousands of Russian Roubles 31 December 31 December 2011 2010

ASSETS

Cash and cash equivalents 8 184 167 4 594 117 Deposits with banks 31 708 024 23 980 601 Loans 283 642 647 485 Securities at fair value 16 853 203 16211 153 through profit or loss Investment securities 2 235 911 1 742 345 available for sale Investments securities held to maturity 5 865 429 2 924 817 Investments in associates 5 379 555 6 460 567 Receivables 12 862 431 11 767 378 Prepayments 3 693 389 3 351 487 Current income tax asset 460 164 518 233 Reinsurers’ share of provision 6 060 974 4 246 685 for unearned premiums Reinsurers’ share of loss provision 3 927 414 3 153 633 Deferred acquisition costs 1 756 315 1 308 204 Deferred income tax asset 83 378 126 201 Premises, equipment 9 558 634 8 526 932 and intangible assets Other assets 309 365 278 169

TOTAL ASSETS 109 221 995 89 838 007

54 Financial Statements of the Group Annual Report, 2011 03

In thousands of Russian Roubles 31 December 31 December 2011 2010

LIABILITIES

Provision for unearned premiums 28 364 147 23 175 955 Loss provision 31 179 385 26 068 145 Payables 6 388 067 5 614 715 Current income tax liability 35 805 163 008 Deferred income tax liability 2 288 788 2 065 846 Other liabilities 6 647 784 4 134 824

TOTAL LIABILITIES 74 903 976 61 222 493

EQUITY

Share capital 8 259 005 8 259 005 Share premium 2 610 2 610 Preventive measures reserve 222 082 174 389 Fair value reserve for investment 987 064 1 315 199 securities available for sale Retained earnings 23 968 414 18 033 715 Net assets attributable to the Company’s owners 33 439 175 27 784 918 Non-controlling interest 878844 830 596

TOTAL EQUITY 34 318 019 28 615 514

TOTAL LIABILITIES AND EQUITY 109 221 995 89 838 007

55 Financial Statements of the Group 03 Annual Report, 2011

> CONSOLIDATED AGGREGATE INCOME STATEMENT

In thousands of Russian Roubles 2011 year 2010 year

INSURANCE

Gross premiums written 60 267 264 51 194 086 Premiums ceded (9 962 861) (8 133 270) 50 304 403 43 060 816 Change in provision (5 188 192) (2 870 189) for unearned premiums, gross Change in reinsurers’ share 1 814 289 1 715 823 of provision for unearned premiums (3 373 903) (1 154 366) Net premiums earned 46 930 500 41 906 450 Gross claims paid (27 868 080) (27 033 590) Reimbursement of claims 1 144 576 993 527 for risks ceded to reinsurers (26 723 504) (26 040 063) Change in loss provision, gross (5 112 007) (6 231 012) Change in reinsurers’ share 773 781 623 604 of loss provision (4 338 226) (5 607 408) Claims handling expenses (1 505 287) (1 452 604) Net claims incurred (32 567 017) (33 100 075) Acquisition costs net of related (2 144 130) (2 066 503) commission income from premiums ceded to reinsurers Subrogation income 354 909 354 522 Insurance activity contribution 12 574 262 7 094 394 margin

INVESTMENT INCOME AND EXPENSES (Losses net of gains)/Gains less losses (503 317) 556 411 arising from securities at fair value through profit or loss Realised gains arising from securities 176 766 – available for sale Interest income 3 640 113 4 316 017 Interest expense (118 021) (82 916) Dividend income 64 832 52 304 Foreign exchange translation and currencies 45 725 (82 990) trading gains less losses/(losses net of gains)

Investment income and expenses, net 3 306 098 4 758 826

56 Financial Statements of the Group Annual Report, 2011 03

In thousands of Russian Roubles 2011 year 2010 year

Commission income earned on trust 462 043 1 032 576 management of assets Other operating income 1 372 662 1 284 046 Administrative and other operating expenses (9 418 581) (7 885 542) Share of results of associates 723 226 (535 798) Recovery of impairment – 1 694 121 of investments in associates Profit before tax 9 019 710 7 442 623 Income tax expense (2 091 650) (1 599 433) Profit for the year 6 928 060 5 843 190

OTHER COMPREHENSIVE INCOME (Losses)/gains arising from securities (189 211) 93 735 available for sale Realized gains transferred to profit and loss (176 766) – Income tax recorded directly 37 842 232 248 in other comprehensive income Other comprehensive (loss)/ income for the year (328 135) 325 983

TOTAL COMPREHENSIVE INCOME FOR THE YEAR 6 599 925 6 169 173 Profit Is attributable to: Owners of the Company 6 882 909 5 743 530 Non-conrolling interest 45 151 99 660 Profit for the year 6 928 060 5 843 190 Total comprehensive income is attributable to: Owners of the Company 6 554 774 6 069 513 Non-conrolling interest 45 151 99 660 Total comprehensive income for the year 6 599 925 6 169 173

CONTACT INFORMATION

The Group’s branch network consists of 600 units in all regions of the country Contact Information 04 Annual Report, 2011

Free federal call number of OJSC SOGAZ global contact center 8-800-333-0-888 (24x7)

> HEAD OFFICE OF SOGAZ INSURANCE GROUP (OFFICE OF OJSC SOGAZ) 10 Akademika Sakharova Avenue, Moscow, 107078. Tel./Fax: (495) 780-78-80 (multi-line) E-mail: [email protected] Web: www.sogaz.ru

> OFFICE OF OJSC IC SOGAZ-Med Floor 4, 95, block 1, Aerobus Retail and Office Center, Varshavskoye Avenue, Moscow, 117556 Tel./fax: (495) 225-23-11 E-mail: [email protected] Web: www.sogaz-med.ru

> OFFICE OF LLC IC SOGAZ-LIFE 3, Bldg 2, Krymsky Val, Moscow, Russia, 119049 Tel.: (495) 627-73-00 Fax: (495) 627-73-02 E-mail: [email protected] Web: www.sogaz-life.ru

> OFFICE OF OJSC GAZPROMMEDSERVICE 17 Chaplygina St, Moscow, 105062 Tel: (495) 645-98-25, 645-98-26 E-mail: [email protected] Web: www.gazprommedservice.ru

> OFFICE OF CJSC MC LEADER 95, Bldg 1, Varshavskoye Avenue, Moscow, 117556 Tel.: (495) 661-45-35, 782-08-57 Fax:(495)661-45-34 E-mail: [email protected] Web: www.leader-invest.ru

> SOGAZ INTERNATIONAL MEDICAL CENTER 8 Malaya Konyushennaya St, St. Petersburg, 191186 Tel.: (812) 406-88-88, 406-88-03 (ambulance) E-mail: [email protected] Web: www.sogaz-clinic.ru

Contact informatioon Annual Report, 2011 04

[04.1] OJSC SOGAZ

ALTAI ARKHANGELSK VORONEZH NAKHODKA OFFICE BRANCH BRANCH BRANCH Office 107, 16A Nakhodkinsky 95 Internatsionalnaya St, 65 Troitsky Avenue, Arkhangelsk, Offices 301-306, 45, 25 Avenue, Nakhodka, Primorsky Barnaul, Altai Territory, 656043 163000 Oktyabrya St, Voronezh, 394036 Territory, 692900 Tel./fax: (3852) 65-91-69, Tel./fax: (8182) 63-58-33 Tel./fax: (4732) 96-96-34, Tel: (4236) 69-12-98, 68-64-94 63-59-45, 63-62-94 96-96-35 BELGOROD USSURIYSK OFFICE 64 Plekhanova St, Ussuriysk, AMUR BRANCH NOVOVORONEZH Primorsk Territory, 692519 BRANCH 188 Preobrazhenskaya St, OFFICE Tel: (4234) 32-99-81 36/2 Parizhskoy Kommuny St, Belgorod, 308015 8A Mira St, Novovoronezh,

Komsomolsk-na-Amure, Tel: (4722) 40-06-00 Voronezh Region, 396072 Khabarovsk Territory, 681010 Fax: (4722) 22-42-51 Tel./fax: (473 64) 2-08-37 YEKATERINBURG Tel./fax: (4217) 53-31-13, BRANCH 53-52-04 STARY OSKOL DALNEVOSTOCHNY 35 Rozy Luxemburg St, OFFICE BRANCH Yekaterinburg, Sverdlovsk ASTRAKHAN Office No. 19, 7A Olminskogo 112A Okeansky Avenue, Region, 620075 Tel: (343) 356-56-57, BRANCH micro-district, Stary Oskol, Vladivostok, Primorsky Territory, 356-56-58, 27/79E Pobedy St/Krasnaya Belgorod Region, 309501 690002 379-27-21 Naberezhnaya St, Astrakhan, Tel./fax: (4725) 48-33-66 Tel: (4232) 294-93-20, Fax: (343) 379-27-30 414040 294-93-22

Tel: (8512) 63-35-08 BRYANSK Fax: 294-93-53, 294-93-55 ZARECHNY Fax: (8512) 63-35-10 BRANCH OFFICE 2 Nekrasova St, Bryansk, 241006 ARTYOM 10-14 Lenin St, Zarechny, AKHTUBINSK Tel: (4832) 72-82-28, OFFICE Office 301, 28 Kirova St, Artyom, Sverdlovsk Region, 624251 OFFICE 72-81-18 Primorsky Territory, 692760 Tel./fax: (343 77) 3-35-83 Office 094, 111 Volgogradskaya Fax: (4832) 75-29-99 Tel: (4233) 79-84-46 St, Akhtubinsk, Astrakhan KURGAN Region, 416500 BURYAT BLAGOVESCHENSK OFFICE Tel: (885141) 5-17-89 BRANCH OFFICE 113 Sovetskaya St, Kurgan, Fax: (885141) 5-17-89 12G Sverdlova St, Ulan-Ude, Offices 1, 2A, 73 Amurskaya St, Kurgan Region, 640018 Buryat Republic, 670000 Blagoveschensk, Amursk Region, Tel./fax: (3522) 46-39-12 ELISTA Tel./fax: (3012) 22-01-07, 675000 OFFICE 22-01-08 Tel: (4162) 35-11-12, 53-12-74 NIZHNY TAGIL 8 Ilishkina St, Elista, OFFICE Republic of Kalmykia, 358000 VOLOGDA DALNERECHENSK Office 4, 9 Krasnoarmeyskaya St, Tel: (84722) 3-55-83 BRANCH OFFICE Nizhny Tagil, Sverdlovsk Region,

34 Mira St, Vologda, 160001 76 Lenina St, Dalnerechensk, 622001 Tel: (8172) 79-51-30, 79-50-55 Primorsky Territory, 692132 Tel./fax: (3435) 41-92-78 Fax: (8172) 79-50-44 Tel: (42356) 2-71-05

61 Contact informatioon 04 Annual Report, 2011

NOVOURALSK UST-ILIMSK ARMAVIR MURMANSK OFFICE OFFICE OFFICE BRANCH 33A Pervomayskaya St, 38B Mira Avenue, Ust-Ilimsk, 61 Chicherina St, Armavir, 15 Karla Marksa St, Murmansk, Novouralsk, Sverdlovsk Region, Irkutsk Region, 666682 Krasnodar Territory, 352900 183025, Murmansk Region 624130 Tel: (395 35) 5-15-20 Tel: (86137) 4-34-83 Tel./fax: (8152) 69-19-00 Tel./fax: (343 70) 9-89-46 CHITA MAYKOP NADYM REZH OFFICE OFFICE BRANCH OFFICE Delovoy Mir Business Center, 334 Proletarskaya St, Maykop, 8/1 Zvereva St, Nadym, 35 Lenin St, Rezh, Sverdlovsk 15A Nikolaya Ostrovskogo St, Republic of Adygeya, 385020 Yamalo-Nenetsky Autonomous Region, 623750 Chita, Chita Region, 672000 Tel: (8772) 57-75-23 District, 629730 Tel./fax: (343 64) 3-23-88 Tel: (3022) 39-18-68 Tel./fax: (3499) 53-83-60 Fax: (3022) 39-18-78 NOVOROSSIYSK

SYSERT OFFICE OFFICE KAZAN 50 Anapskoye Highway, NIZHNEVARTOVSK BRANCH 59, 1 Maya St, Aramil, BRANCH Novorossiysk, Krasnodar 3 Chapayeva St, Nizhnevartovsk, Sverdlovsk Region, 624001 Office 211, 2V, Spartakovskaya Territory, 353900 Khanty-Mansiysk Autonomous Sales office: Offices 3-4, 41 St, Kazan, Republic of Tatarstan, Tel./fax: (8617) 67-15-11 District-Yugra, 628602 Timiryazeva St, Sysert, 624022 420107 Tel./fax: (3466) 44-11-73 Tel./fax: (343 74) 3-06-05 Tel./fax: (843) 291-75-94 SOCHI

OFFICE WEST KALUGA 36 Sovetskaya St, Sochi, NOVGOROD Krasnodar Territory, 354000 BRANCH BRANCH BRANCH Tel: (8622) 25-53-95 8 Zelenaya St, Veliky Novgorod, 86 Bogdana Khmelnitskogo St, 7 Tereninskiy Pereulok St, 173014 Kaliningrad, 236039 Kaluga, 248016 Tel./fax: (8162) 94-36-60 Tel./fax: (4012) 60-52-70 Tel: (4842) 79-67-94 KRASNOYARSK

Fax: (4842) 56-38-64 BRANCH SOVETSKY 20D Zheleznodorozhnikov St, NOVY URENGOY OFFICE KARELIA Krasnoyarsk, 660099 BRANCH 2 Lunacharskogo St, Sovetsk, Tel./fax: (391) 265-93-00, 5 Yubileynaya St, Novy Urengoy, BRANCH Kaliningrad Region, 238750 202-66-99 Yamal-Nenets Autonomous 8D Kirova St, Petrozavodsk, Tel./fax: (401 61) 3-77-04 District, 629300 Republic of Karelia, 185035 ZHELEZNOGORSK Tel: (3494) 92-51-80 Tel./fax: (8142) 78-31-83, OFFICE Fax: (3494) 92-51-74 IZHEVSK 78-32-59 Office 105, 6 Mayakovskogo St, BRANCH Zheleznogorsk, Krasnoyarsk Offices 205-208, 304 KEMEROVO NOYABRSK Udmurtskaya St, Izhevsk, Udmurt Territory, 662972 BRANCH BRANCH Republic, 426034 Tel./fax: (391 97) 5-80-25 56 Mira Avenue, Noyabrsk, 3 Svobody St, Kemerovo, 650070 Tel./fax: (3412) 31-44-31, Yamal-Nenets Autonomous Tel./fax: (3842) 45-55-33, 31-44-32 KURSK District, 629807 45-46-85 (86, 87, 88) BRANCH Tel./fax: (3496) 36-86-80,

51 Lenina St, Kursk, 305000 36-94-98, 36-97-96 IRKUTSK NOVOKUZNETSK Tel./fax: (4712) 70-17-27 BRANCH OFFICE MURAVLENKO 6 Pyatoy Armii St, Irkutsk, Irkutsk 45 Metallurgov Avenue, OFFICE Region, 664011 Novokuznetsk, Kemerovo LENINGRAD 9 Gubkina St, Muravlenko, Tel: (3952) 28-80-35 (36, 37, 38) Region, 654005 REGION Yamal-Nenetsky Autonomous Fax: (3952) 28-80-38 Tel./fax: (3843) 52-91-81, BRANCH District, 629602 52-90-31, 52-89-41 10B Sedmoy Armii St, Gatchina, Tel./fax: (349 38) 6-13-00 ANGARSK Leningrad Region, 188306

OFFICE KRASNODAR Tel./fax: (81371) 9-09-75 6 Leningradsky Avenue, Angarsk, NOVOSIBIRSK BRANCH Irkutsk Region, 665830 BRANCH 1 Putevaya St., Krasnodar, LIPETSK Tel: (3955) 56-96-02, 67-04-62 169 Nemirovicha-Danchenko St, 350015 BRANCH Novosibirsk, 630087 Tel: (861) 279-44-80 1 Oktyabrskaya St, Lipetsk, BRATSK Tel./fax: (383) 328-06-06 Fax: (861) 279-44-81 398059 OFFICE Tel./fax: (4742) 22-14-00 Office 17, 38 Podbelskogo St, Bratsk, Irkutsk Region, 665717 Tel: (3953) 45-32-13

Contact informatioon Annual Report, 2011 04

BERDSK OFFICE SAROV SOLIKAMSK TAGANROG 21 Pervomayskaya St, OFFICE OFFICE OFFICE Novosibirsk Region, 633010 3 Repina St, Sarov, Nizhny Office 320, 121A, 20 Let Pobedy 23 Antona Glushko St, Taganrog, Tel./fax: (383 41)2-11-18 Novgorod Region, 607188 St, Solikamsk, Perm Territory, Rostov Region, 347900 Tel./fax: (83130) 3-32-22, 618551 NIZHNEVOLZHSKY 41-51-04 Tel: (253) 7-63-04, 7-62-74 Tel./fax: (8634) 39-22-87 Fax:(253)7-11-00 BRANCH

5 Generala Shtemenko St, OMSK RYAZAN Volgograd, 400105 BRANCH PODMOSKOVNY BRANCH Tel./fax: (8442) 25-35-55 8/1 Gagarina St, Omsk, 644024 BRANCH 32 Gorkogo St, Ryazan, 390023 Tel./fax: (3812) 20-06-42, Zenit Business Centre, 30 Tel./fax: (4912) 95-28-35, VOLGA OFFICE 20-19-41 Proyezd 607, Moscow, 123458 95-24-34 1 Lenina Avenue, Volzhsky, Tel: (495) 228-05-62 Volgograd Region, 404130 ORENBURG Fax: (495) 228-05-62, SAMARA Tel: (8443)34-21-21 BRANCH ext.3429 BRANCH Fax: (8443) 34-25-21 286/1 Proletarskaya St, 201 Chapaevskaya St, Samara, Orenburg, 460035 OFFICE 443010 KAMYSHIN OFFICE Tel.:(3532)34-01-00 EAST Tel: (846) 270-88-07 54 Serova St, Kamyshin, Fax:(3532)34-01-01 76 Lenina, Orekhovo-Zuyevo, Fax: (846)270-48-13 Volgograd Region, 403870 Moscow Region, 142600 Tel: (844 57) 4-42-42 CLIENT SERVICE Tel.:(496)416-12-24 SYZRAN Fax: (844 57) 4-92-34 CENTER OFFICE 25А, 60 Let Oktyabrya St, NORTH Office 322, 2 Kotovskogo St, SUROVIKINO OFFICE Orenburg, 460021 OFFICE Syzran, Samara Region, 446011 3A Micro-district 1, Surovikino, Tel.:(3532)34-01-11 1 Moskovskaya St, Schelkovo, Tel./fax: (8464) 98-19-55 Volgograd Region, 404414 Fax:(3532)34-01-04 Moscow Region, 141112 Tel: (496) 566-44-80, TOLYATTI NEFTEYUGANSK BUZULUK ext. 32083 OFFICE

BRANCH OFFICE 8 Marshala Zhukova , Tolyatti, 34 2nd Micro-District, 40 Chapayeva St, Buzuluk, PSKOV Samara Region, 445051 Nefteyugansk, Khanty-Mansiysk Orenburg Region, 461040 BRANCH Tel: (8482) 66-33-07, 66-33-53 Autonomous District-Yugra, Tel./fax: (35342) 2-14-38 2 Irkutskiy Pereulok, Pskov, 628309 180000 ST. PETERSBURG Tel: (3463) 23-42-35, 23-25-24, ORSK Tel.:(8112)72-72-66 BRANCH 23-13-89 OFFICE Fax:(8112)72-72-86 Office 142, 1/6 A Cheboksarsky Fax: (3463) 23-42-35 85 Lenina Avenue, Orsk, Pereulok, St. Petersburg, 191186 Orenburg Region, 462429 ROSTOV Tel: (812)438-14-38 GUBKINSKY OFFICE Tel./fax: (3537) 25-23-25 BRANCH Fax: (812)438-14-39 31 4 Micro-District, Gubkinsky, 200 Krasnoarmeyskaya St, Yamal-Nenets Autonomous OREL Rostov-on-Don, 344010 KOSTOMUKSHA District, 629830 BRANCH Tel.:(863)210-20-00 OFFICE Tel: (349 36) 5-55-99 Office 5A, 23 Turgeneva St, Orel, Fax:(863)210-20-06 21 Zvezdnaya St, Kostomuksha, Fax: (349 36) 5-40-86 302028 Republic of Karelia, 186931 Tel./fax: (4862) 76-04-50 VOLGODONSK Office 77, 17 Kalevala St, NIZHNY NOVGOROD OFFICE Kostomuksha, Republic of BRANCH PERM 10 Chernikova St, Volgodonsk, Karelia, 186930 59 Piskunova St, Nizhny BRANCH Rostov Region, 347375 Tel: (81459) 7-19-11, 7-26-20 Novgorod, 603005 3 Snayperov St, Perm, 614022 Tel./fax: (863 92) 4-33-46 Tel: (831)411-80-80,411-80-60 Tel./fax: (342) 220-50-07, POLYARNYE ZORI Fax: (831)411-80-73 220-50-06 ZERNOGRAD OFFICE OFFICE 22 Pushkina St, Polyarnye Zori, DZERZHINSK BEREZNIKI 19A Shukshina St, Zernograd, Murmansk Region, 184230 Tel: (815 32) 7-51-05, 7-17-43 33 Mira Boulevard, Dzerzhinsk, OFFICE Rostov Region, 347740 Fax: (815 32)7-21-38 Nizhny Novgorod Region, 98 Lomonosova St, Berezniki, Tel./fax: (863 59) 3-62-62 606000 Perm Territory, 618400 Tel./fax: (8313) 26-53-93 Tel: (34242) 9-26-63

MARI EL OFFICE Offices 503, 508, 17 Uspenskaya St, Yoshkar Ola, 424004 Tel: (8362)41-42-48 Fax: (8362)41-51-04

Contact informatioon 04 Annual Report, 2011

SOSNOVY BOR INTA UFA KAMCHANTSKY OFFICE OFFICE BRANCH OFFICE 63A Geroyev Avenue, Sosnovy 24 A, Mira St, Inta, Komi 97 Chernyshevskogo St, Ufa, Office 10, 42 Semena Udalogo Bor, Leningrad Region, 188544 Republic, 169840 Republic of Bashkortostan, St, Petropavlovsk-Kamchatsky, Tel: (813 69) 3-58-27 Tel: (821 45) 6-71-31 450077 683032 Fax: (813 69) 2-19-13 Fax: (821 45) 6-86-14 Tel: (347) 229-90-05 Tel: (4152) 42-27-59 Fax: (347) 229-90-11 SARATOV KIROV OFFICE KHAKASSIA BRANCH 85 Bolshevikov St, Kirov, 610002 NEFTEKAMSK BRANCH 17/39 Bolshaya Kazachya St, Tel: (8332) 32-19-71 OFFICE 63 Karla Marksa St, Abakan, Saratov, 410600 Fax: (8332) 32-11-37 58 Lenina St, Neftekamsk, Republic of Khakassia, 655017 Tel: (8452) 574-001, Republic of Bashkortostan, Tel./fax: (3902) 29-78-38, 572-403, 572-405 TVER 452680 28-76-66 Fax: (8452) 57-40-03 BRANCH Tel./fax: (34783) 3-52-99 1А Sportivny St, Tver, 170002 CENTRAL BALAKOVO OFFICE Tel./fax: (4822) 34-32-88 SALAVAT BRANCH 73 Trnavskaya St, Balakovo, OFFICE Bldg 1, 32-34 Ulianova Dmitriya Saratov Region, 413863 TOMSK 22 Kolkhoznaya St, Salavat, St, Moscow, 117218 Tel./fax: (8453) 32-19-50 BRANCH Republic of Bashkortostan, Tel: (495) 234-44-24 4 Zagornaya St, Tomsk, Tomsk 453262 Fax: (495) 234-44-65 PENZA OFFICE Region, 634050 Tel./fax: (34763) 9-58-26 74/9 Uritskogo St, Penza, Tel: (3822) 28-49-00 VLADIMIR 440600 Fax: (3822) 28-49-01 SARANSK OFFICE Tel: (8412) 99-17-92 OFFICE 15 Mira St, Vladimir, 600005 Fax: (8412) 99-17-91 SEVERSK OFFICE 13 Kommunisticheskaya St, Tel./fax: (4922) 52-56-00, 151 Kommunistichesky Avenue, Saransk, Republic of Mordovia, 52-56-10 STAVROPOL Seversk, Tomsk Region, 636070 430005 BRANCH Tel: (3823) 56-33-99, 56-34-99 Tel: (8342) 23-29-50 DESNOGORSK 21 Goleneva St, Stavropol, Fax: (3823) 56-33-99 OFFICE 355006 STERLITAMAK Office 76, 22, 3rd Micro-District, Tel: (8652) 50-50-20, STREZHEVOY OFFICE OFFICE Desnogorsk, Smolensk Region, 29-62-75, 52-10-10 Office 5, 179A Neftyanikov 19A Khudayberdina St, 216400 Fax: (8652) 50-00-30 Avenue, Strezhevoy, Tomsk Sterlitamak, Republic of Tel: (487 53) 3-30-36 Region, 636785 Bashkortostan, 453124 Fax: (487 53) 7-19-26 PYATIGORSK Tel./fax: (382 59) 3-94-05 Tel: (3473) 21-85-75 OFFICE Fax: (3473) 25-68-52 KURCHATOV OFFICE 7 Bunimovicha St, Pyatigorsk, TULA Offices 316, 508, 9 Stavropol Territory, 357500 BRANCH UKHTA Molodezhnaya St, Kurchatov, Tel: (879 33) 3-16-11 6 Fridrikha Engelsa St, Central BRANCH Kursk Region, 307251 District, Tula, 300041 4/2 Naberezhnaya Gazovikov, Tel: (47131) 2-54-42 SURGUT Tel./fax: (4872) 70-02-43, Ukhta, Komi Republic, 169313 Fax: (471 31) 5-45-42 BRANCH 70-00-37 Tel./fax: (8216) 73-96-46, 3 Universitetskaya St, Surgut, 73-96-36 SMOLENSK Khanty-Mansiysk Autonomous TYUMEN OFFICE USINSK Offices 223, 228, 8 Tramvayny District-Yugra, 628403 BRANCH OFFICE Proyezd, Smolensk, 214019 Tel./fax: (3462) 23-54-75 14/7 Respubliki St, Tyumen, Office 62, 13 Parkovaya St, Tel: (4812) 31-54-26 625003 Usinsk, Komi Republic, 169710 SYKTYVKAR Tel: (3452) 38-88-38 Tel./fax: (82144) 2-14-73, TAMBOV OFFICE BRANCH Fax: (3452) 38-28-18 2-68-88 Office 128, 5B Pionerskaya St, 92 Pervomayskaya St, Syktyvkar, Tambov, 392002 Komi Republic, 167000 ULYANOVSK Tel: (4752) 75-11-44 Tel: (8212) 24-12-86 KHABAROVSK BRANCH Fax: (8212) 20-28-97 BRANCH 5А Kuznetsova St, Ulyanovsk, UDOMLYA OFFICE 46 Turgeneva St, Khabarovsk, 432063 Office 27, 7A Energetikov VORKUTA OFFICE 680000 Tel: (8422) 41-60-73 Avenue, Udomlya, Tver Region, 38 Lenina St, Vorkuta, Komi Tel: (4212) 45-12-34, Fax: (8422) 41-60-81 171841 Republic, 169900 41-01-74, 41-01-75 Tel: (4825) 55-00-30 Tel: (821 51) 3-60-99 Fax: (4212) 41-01-74 Fax: (821 51) 3-42-95

64 Contact informatioon Annual Report, 2011 04

CHAIKOVSKY CHELYABINSK YUGORSK YAKUTSK BRANCH BRANCH BRANCH BRANCH 4 Karla Marksa St, Chaikovsky, 187 Truda St, 1/1 Lenina St, Yugorsk, Office 202, 36/1 Ordzhonikidze Perm Territory, 617760 Chelyabinsk,454080 Khanty-Mansiysk Autonomous St, Yakutsk, Republic of Sakha Tel./fax: (342 41) 3-73-09 Tel: (351) 264-09-08, 264-34-45 District-Yugra, Tyumen Region, (Yakutia), 677000 Fax: (351) 264-09-08 628260 Tel./fax: (4112) 40-37-85, VOTKINSK Tel: (34675) 2-32-41, 2-12-16, 40-37-86, 40-37-87 OFFICE MAGNITOGORSK 2-33-41 3 Mira St, Votkinsk, Udmurt OFFICE Fax: (34675) 2-41-89 YAROSLAVL Republic, 427433 28 Lenina Avenue, Magnitogorsk, BRANCH Tel./fax: (34145) 4-85-48 Chelyabinsk Region, 455000 NYAGAN Offices 2, 3, 9 Rybinskaya St, Tel./fax: (3519) 23-10-24 OFFICE Yaroslavl, 150014 GLAZOV Office 305, 5 Lenina St, Nyagan, Tel./fax: (4852) 31-42-41, OFFICE CHEREPOVETS Khanty-Mansiysk Autonomous 45-93-09 Office 201, 6 Pryazhennikova St, BRANCH District-Yugra, 628181 Glazov, Udmurt Republic, 47 Lenina St, Cherepovets, Tel./fax: (346 72) 5-77-80 IVANOVO 427620 Vologda Region, 162622 OFFICE Tel./fax: (341 41) 3-30-70 Tel./fax: (8202) 20-23-75 YUZHNOSAKHALINSK Offices 10, 11, 36 Sadovaya St, BRANCH Ivanovo, 153012 KUNGUR VELIKY USTYUG 100 Kosmonavta Popovicha St, Tel: (4932) 59-05-15, 59-05-13 OFFICE OFFICE Yuzhno-Sakhalinsk, 693007 36 Svobody St, Kungur, Perm 6 Krasnoarmeyskaya St, Veliki Tel./fax: (4242) 49-90-73 KOSTROMA Territory, 617470 Ustyug, Vologda Region, 162390 (74, 75, 76) OFFICE Tel./fax: (342 71) 2-51-50 Tel./fax: (81738) 2-26-66, Offices 1, 2, 37 Lesnaya St, 2-76-77 KORSAKOV Kostroma, 156005 OFFICE OFFICE Tel./fax: (4942) 37-04-00 IN CHERNUSHKA CHUVASHIA 24 Sovetskaya St, Korsakov, 15 Kommunisticheskaya St, BRANCH Sakhalin Region, 694020 RYBINSK OFFICE Chernushka, Perm Territory, 11 Prezidentsky Boulevard, Tel: (424 35) 4-37-39 19 Lomonosova St, Rybinsk, 617830 Cheboksary, 428032 Yaroslavl Region, 152934 Tel./fax: (342 61) 3-01-01 Tel./fax: (8352) 62-21-11 20,18 Gertsena St

Tel: (4855) 25-43-13

[04.2] OJSC IC SOGAZ-Med

ARKHANGELSK VINOGRADOV ILYINSKO-PODOMSKOYE KONOSHA BRANCH OFFICE OFFICE OFFICE 71 Vinogradova St, Bereznik, Office 9, 34 Sovetskaya St, 24 Oktyabrsky Avenue, Konosha, 26 Novgorodsky Avenue, 164571 Ilyino-Podomskoye, 164580 164010 Arkhangelsk 163002 Tel: (81831) 2-12-29 Tel: (81843) 3-12-47 Tel: (81858) 2-19-31 Tel: (8182) 68-34-06

Fax: (8182) 68-34-07 YEMETSK KARGOPOL KORYAZHMA

ADDITIONAL OFFICE OFFICE VELSK OFFICE Office 4, 53 Sovetskaya St, 24 Kirova St, Koryazhma, 165650 OFFICE 26A Rekhacheva St, Yemetsk, Kargopol, 164110 Tel: (81850) 3-90-91 71/2 Dzerdzhinskogo St, Velsk, 164537 Tel: (81841) 2-20-78 165150 Tel: (81830) 2-27-10 Tel: (81836) 6-44-25

Contact informatioon 04 Annual Report, 2011

KOTLAS KHOLMOGORY KRASNY YAR STARODUB OFFICE OFFICE OFFICE OFFICE 3 Kedrova St, Kotlas, 165300 13 Krasnoarmeyskaya St, 53 Ananyevoy St, Krasny Yar, 2A Sovetskaya Square, Tel: (81837) 2-71-02 Kholmogory, 164530 416150 Starodub, 243240 Tel: (81830) 3-47-11 KRASNOBORSK Tel: (85146) 9-13-49 Tel: (906) 504-99-29 OFFICE INSURANCE POLICY ISSUE 11 Pobedy St, Krasnoborsk, OFFICE IN SEVERODVINSK LIMAN TRUBCHEVSK 165430 28 Tortseva St, Severodvinsk, OFFICE OFFICE Tel: (81840) 2-16-47 164501 51 Lenina St, Liman, 416410 73 Bryanskaya St, Trubchevsk, Tel: (8184) 58-10-88 Tel: (85147) 2-13-26 242220 LESHUKONSKOYE 47A Lomonosova St, Tel: (962) 138-20-61 OFFICE Severodvinsk, 164504 NARIMANOV Office 7, 18 Sportivny St, Tel: (8184) 58-65-34 OFFICE INSURANCE POLICY ISSUE Leshukonskoye, 164670 49 Morskoy Avenue, 13 Tsentralnaya St, Narimanov, OFFICE ROGNEDINO Tel: (81833) 3-11-07 Severodvinsk, 164523 416111 27 Lenina St, Rognedino, 242770 Tel: (8184) 50-89-59 Tel: (85177) 6-23-15 Tel: (953) 271-69-71 MEZEN 16 Dzerzhinskogo St, OFFICE Severodvinsk, 164524 KHARABALI BURYAT 88 Sovetsky Avenue, Mezen, Tel: (81842) 7-26-01 OFFICE BRANCH 164750 Office 415, 3 Boychuk St, 17 B. Khmelnitskogo St, 24 Pyatidesyatiletiya Oktyabrya Tel: (81848) 9-24-92 Severodvinsk, 164501 Kharabali, 416010 Avenue, Ulan-Ude, Republic of Tel: (8184) 58-70-62 Tel: (85148) 5-19-30 Buryatia, 670034 NOVODVINSK Tel./fax: (3012) 46-65-20, OFFICE ASTRAKHAN BRYANSK 46-65-18, 46-68-05 16 Pyatidesyatiletiya Oktyabrya BRANCH BRANCH St, Novodvinsk, 164900 27/79 Pobedy St/Krasnaya 67 Sovetskaya St, Bryansk, ADDITIONAL Tel: (81852) 4-37-91 Naberezhnaya St, Astrakhan, 241050 OFFICE NO.1 414040 Tel: (4832) 74-37-13, 74-37-40 36 Revolutsii 1905 Goda St, NYANDOMA Tel: (8512) 63-38-12 Fax: (4832) 74-29-45 Ulan-Ude, 670034 OFFICE Fax: (8512) 63-35-09 55 Lenina St, Nyandoma, 164200 GORDEYEVKA ADDITIONAL Tel: (81838) 6-29-04 ADDITIONAL OFFICE OFFICE NO.2 OFFICE NO.1 1 Lenina St, Gordeyevka, 243140 Office 220, 14B Karla Marksa St, ONEGA 53/69 Bera St/Ostrovskogo St, Tel: (903) 869-99-69 Ulan-Ude, 670031 OFFICE Astrakhan, 414045 Tel: (9021) 68-95-94 Bldg 1, 190 Oktyabrsky Avenue, Tel: (8512) 61-65-37 DYATKOVO Onega, 164840 OFFICE ADDITIONAL Tel: (81839) 7-14-51 VOLODARSKY 218 Lenina St, Dyatkovo, 242600 OFFICE NO.3 OFFICE Tel: (909) 240-84-60 55B Kluchevskogo St, Ulan-Ude, PINEGA 20 Sadovaya St, Volodarsky, 670013 OFFICE 416170 ZLYNKA OFFICE 47 Lenina St, Karpogory, 164600 Tel: (8-85142) 9-04-74 32 Karla Marksa St, Zlynka, BAUNTOVSKY Tel: (81856) 2-12-69 243600 OFFICE YENOTAYEVKA Tel: (920) 830-08-98 Office 45, 24 Lenina St, PINEGA OFFICE Bagdarin, 671510 ADDITIONAL 34 Sovetskaya St, Yenotayevka, KOMARICHI OFFICE Tel: (30153) 4-16-66 OFFICE 416200 63 Osipenko St, Komarichi, 68 pervomayskaya St, Pinega, Tel: (85143) 9-16-06 242400 BICHURA OFFICE 164610 Tel: (920) 838-06-26 Office 111, 43 Sovetskaya St, Tel: (81856) 4-21-53 ZNAMENSK OFFICE Bichura, 671360 2 Mira St, Znamensk, 416540 KRASNAYA GORA Tel: (30133) 4-22-55 PLESETSK Tel: (8-85140) 2-02-64 OFFICE OFFICE 17 Kuybysheva St, Krasnaya VYDRINO OFFICE 55 Gagarina St, Plesetsk, 164260 KAMYZYAK Gora, 243160 13 Avangardnaya St, Vydrino, Tel: (81832) 7-12-59 OFFICE Tel: (961) 105-62-98 671210 67 M. Gorkogo St, Kamyzyak, Tel: (950) 396-49-28 USTYA 416300 POGAR OFFICE OFFICE Tel: (85145) 9-28-29 14 Oktyabrskaya St, Pogar, DZHIDINSKY 17 Zavodskaya St, Oktyabrsky, 243550 OFFICE 165210 Tel: (953) 278-28-25 5 Lenina St, Petropavlovka, Tel: (81855) 5-26-99 671920 Tel: (30134) 4-10-94

Contact informatioon Annual Report, 2011 04

KABANSK KAMYSHIN URYUPINSK NOVOVORONEZH OFFICE OFFICE OFFICE OFFICE Office 20, 6 Oktyabrskaya St, 54 Serova St, Kamyshin, 6 Krupskoy St, Uryupinsk, 8А Mira St, Novovoronezhsk, Kabansk, 671200 Volgograd Region, 403873 403113 396070 Tel: (30138) 4-11-53 Tel: (84457) 4-92-34 Fax: Tel./fax: (84442) 4-40-15 Tel./fax: (47364) 2-90-71 (84457) 4-42-42 KAMENSK SUROVIKINO NOVAYA USMAN OFFICE KIKVIDZE OFFICE OFFICE 3 Kirova St, Kamensk, 671205 OFFICE 6 Micro-district 2, Surovikino, 6 Yubileynaya St, Novaya Tel: (908) 592-97-43 58 Lenina St, Preobrazhenskaya, 404415 Usman, 396310 403221 Tel./fax: (84473) 9-48-40 Tel./fax: (47341) 5-40-89 KYAKHTA Tel./fax: (84445) 3-16-38 FROLOVO OFFICE OFFICE 58, Lenina St, Frolovo, 403540 NOVOKHOPERSK 33 Lenina St, Kyakhta, 671840 KLETSKAYA Tel./fax: (84465) 2-30-22 OFFICE Tel: (30142) 9-19-30 OFFICE 10 Lenina St, Novokhopersk, 35 Lenina St, Kletskaya 403562 CHERNYSHKOVSKY 397400 SELENGINSK Tel./fax: (84466) 4-11-13 OFFICE Tel: (473) 239-05-66 OFFICE 48 Krasnogvardeyskaya St, 48A Solnechny Micro-district, KUMYZHLENSKAYA OFFICE Chernyshkovsky, 404460 PANINO Selenginsk, 671247 1 Blinova St, Kumyzhlenskaya, Tel./fax: (84474) 6-19-28 OFFICE Tel: (951) 628-38-49 403402 55 Zheleznodorozhnaya St, Tel./fax: (84462) 6-12-40 VORONEZH Panino, Voronezh Region, VOLGOGRAD BRANCH 396140 BRANCH MIKHAYLOVKA 66 Revolyutsii 1905 Goda St, Tel: (47344) 4-70-58 14 Donetskaya St, Volgograd, OFFICE Voronezh, 394030 400131 5 Magistralnaya St, Mikhaylovka, Tel./fax: (473) 239-05-66, POVORINO Tel: (8442) 25-35-58, 25-35-60 403343 239-05-64, 295-48-90 OFFICE Tel./fax: (84463) 2-49-28 7 Shkolny St, Povorino, Voronezh INSURANCE POLICY ISSUE ANNA Region, 397350 OFFICE IN VOLGOGRAD NEKHAYEVSKAYA OFFICE Tel./fax: (47376) 4-05-91 5 Generala Shtemenko St, OFFICE 3 Pervomayskaya St, Anna, Volgograd, 400105 51 Lenina St, Nekhayevskaya, 396250 RAMONSKY Tel: (8442) 25-35-61 403171 Tel: (473) 239-05-66, 239-05-64 OFFICE Tel./fax: (84443) 5-22-78 110 VNIIS, Ramonsky District, ALEKSEYEVSKAYA BORISOGLEBSK Voronezh Region, 396030 OFFICE NOVOANNINSKY OFFICE Tel: (473) 239-05-66 75 Krasnogvardeyskaya St, OFFICE 66 Pobedy St, Borisoglebsk, Alekseyevskaya, 403241 98 Sovetskaya St, Novoanninsky, 397140 REPYEVKA Tel./fax: (84446) 3-16-84 403958 Tel./fax: (47354) 6-35-71 OFFICE Tel./fax: (84447) 3-11-91 35 Mira St, Repyovka, 396370 VOLZHSKY VERKHNYAYA KHAVA Tel: (47374) 21-981 OFFICE NOVONIKOLAYEVSKY OFFICE 1 Lenina Avenue, Volzhsky, OFFICE 22B Georgiyeva St, Verkhnyaya SEMILUKI OFFICE 404130 1 Privokzalny St, Khava, 396110 136, 25 Let Oktyabrya, Semiluki, Tel./fax: (8443) 34-26-00 Novonikolayevsky, 403901 Tel: (47343) 7-30-60 396900 Tel./fax: (84444) 6-15-31 Tel: (47372) 2-66-59 DANILOVKA GRIBANOVSKY OFFICE OFFICE SERAFIMOVICH OFFICE 16 Pirogova St, Gribanovsky, TALOVAYA 31 Severnaya St, Danilovka, 1 Sovetskaya St, Serafimovich, 397200 168 Sovetskaya St, Talovaya, 403371 403441 Tel./fax: (47348) 3-02-07 397480 Tel./fax: (84461) 5-12-78 Tel./fax: (84464) 4-46-66 Tel: (47352) 2-27-99 KASHIRSKOYE YELAN SOVETSKY OFFICE OFFICE TERNOVKA OFFICE 89 Universitetsky Avenue, 2A Olimpiyskaya St, Kashirskoye, OFFICE 72 Pionerskaya St, Yelan, Volgograd, 400011 396350 34 Oktyabrskaya St, Ternovka, 403732 Tel./fax: (8442) 59-02-33 Tel: (47342) 4-22-13 397110 Tel./fax: (84452) 5-34-21 Tel: (47347) 5-57-96 TRAKTOROZAVODSKY NIZHNEDIVITSK OFFICE KALACH OFFICE OFFICE 4 Yubileynaya St, Nizhnedivitsk, KHOKHOLSKY OFFICE 94 Oktyabrskaya St, 1 Degtyaryeva St, Volgograd, 396870 16 Lenina St, Khokholsky, Kalach-on-Don, 404507 400006 Tel: (47370) 5-13-06 396840 Tel./fax: (84472) 3-35-19 Tel./fax: (8442) 29-52-37 Tel: (473) 239-05-66

Contact informatioon 04 Annual Report, 2011

ERTIL OFFICE IVANOVO TEYKOVO BODAYBO OFFICE 11 Zelenaya St, Ertil, 397030 BRANCH OFFICE Office 205, 38, 30 Let Pobedy St, Tel: (47345) 2-32-11 1 Krasnoy Armii St, Ivanovo, 1 Sergeevskaya St, Teykovo Bodaybo, 666901 153000 155040 Tel: (39561) 7-60-26 YEKATERINBURG Tel: (4932) 49-69-91, 49-69-92 Tel: (49343) 2-67-29 BRANCH Fax: (4932) 49-69-93 BOKHAN Office 109, 35 Rozy Luksemburg FURMANOV OFFICE St, Yekaterinburg 620075 VICHUGA OFFICE OFFICE 49 Lenina St, Bokhan, 669311 Tel: (343) 379-27-28 17 Pokrovskogo St, Vichuga, 12 Sovetskaya St, Furmanov, Tel: (39538) 2-52-43 Fax: (343) 379-27-30 Ivanovo Region, 155330 155520 Tel: (49354) 2-88-44 Tel: (49341) 2-09-85 BRATSK OFFICE INSURANCE POLICY ISSUE 38 Podbelskogo St, Bratsk, OFFICE IN YEKATERINBURG ILYINSKOYE OFFICE YUZHA OFFICE Irkutsk Region, 665708 Office 1, 20/3 Azina St, 10 Sovetskaya St, Ilyinskoye, 26 Sovetskaya St, Yuzha, Tel: (3953) 45-42-97, 45-38-06 Yekaterinburg, 620027 155060 155630 Tel: (343) 370-33-87, 353-07-94 Tel: (49353) 2-12-61 Tel: (49347) 2-17-48 INSURANCE POLICY ISSUE OFFICE IN BRATSK KAMENSK-URALSKY KINESHMA OFFICE YURYEVETS 1 Pogodayeva St, Bratsk, 665609 OFFICE 2/6 Revolutsii St, Kineshma, OFFICE Tel: (3953) 33-00-43 39 Pobedy St, Kamensk-Uralsky, 155800 22 Sovetskaya St, Yuryevets, 623400 Tel./fax: (49331) 4-00-06 155450 INSURANCE POLICY ISSUE Tel: (343) 9-318-100 Tel: (49337) 2-15-38 OFFICE IN BRATSK DISTRICT KOMSOMOLSK 4 Gorkogo St, Vikhorevka, NOVOURALSK OFFICE IRKUTSK 665772 OFFICE 7 Sovetskaya St, Komsomolsk, BRANCH Tel: (3953) 40-67-24 26 Lenina St, Novouralsk, 155150 41, Sverdlova St, Irkutsk, 664011 624130 Tel: (49352) 2-14-78 Tel./fax: (3952) 34-39-97, ZHIGALOVO OFFICE Tel./fax: (34370) 472-30 33-56-77, 33-56-74 18 Lenina St, Zhigalovo, LEZHNEVO 666402Tel: (39551) 3-14-77 OZERSK OFFICE OFFICE INSURANCE POLICY ISSUE Office 307, 22 Semenova St, 32 Oktyabrskaya St, Lezhnevo, OFFICE IN IRKUTSK KACHUG OFFICE Ozersk, 456790 155120Tel: (49357) 2-17-38 6 Pyatoy Armii St, Irkutsk, 1 Bolnichny St, Kachug, 666203 Tel./fax: (351-30) 7-77-67, 664025 Tel: (39540) 3-15-50 7-47-81 PALEKH OFFICE Tel: (3952) 288-036 1 Zinovyeva St, Palekh, 155620 KIRENSK OFFICE SYSERT OFFICE Tel: (49334) 2-23-87 ALARSKY 4 Rabochaya St, Kirensk, 666702 26A Kommuny St, Sysert, OFFICE Tel: (39568) 4-41-05 624021 PESTYAKI OFFICE 5 Matrosova St, Kutulik, 669450 Tel: (343) 746-04-70 33 Gagarina St, Pestyaki, 155650 Tel: (39564) 3-73-68 MAGISTRALNY OFFICE CHELYABINSK Tel: (49346) 2-11-53 ANGARSK OFFICE 4/3 Komsomolskaya St, Magystralny, DIRECTORATE Office 3, 6 Karla Marksa St, Kazachinsko-Lensky District, Offices 16-17, 1 Sverdlova St, PRIVOLZHSK Angarsk, 665834 666504 Snezhinsk, 456770 OFFICE Tel: (395-5) 52-93-00 Tel: (39562) 4-00-64 Tel./fax: (351-46) 2-35-81, 3A Frunze St, Privolzhsk, 155550

3-42-22 Tel: (49339) 3-12-25 ADDITIONAL OFFICE MAMSKO-CHUISKY IN ANGARSK OFFICE INSURANCE POLICY ISSUE PUCHEZH Office 20, 1, 18th Micro-District, 54 Oktyabrskaya St, Mama, OFFICE IN BOGDANOVICH OFFICE Angarsk, 665841 666810 2A Mira St, Bogdanovich, 623530 27A, Lenina St, Puchezh, 155360 Tel: (3955) 52-74-22 Tel: (39569) 2-17-37 Tel: (49345) 2-26-48 Fax: (3955) 52-93-00

INSURANCE POLICY ISSUE NIZHNE-ILIMSKY OFFICE IN LESNOY SAVINO BAYKALSK OFFICE OFFICE Office 10, 27A Belinskogo St, OFFICE 92 Krasny Klyuch Micro-District, 8 Yangelya St, Lesnoy, 624200 13, 1 Zheleznodorozhnaya St, Baykalsk, 665932 Zheleznogorsk-Ilimsk, 665653 Tel./fax: (34342) 3-86-23, Savino, 155710 Tel: (39542) 3-23-17 Tel: (39566) 3-13-14 3-70-66 Tel: (49356) 9-11-48

BAYANDAY OFFICE 127 Nekunde St, Bayanday, 669121 Tel: (39537) 9-11-37

Contact informatioon Annual Report, 2011 04

NOVONUKUTSKY CHEREMKHOVO INSURANCE POLICY ISSUE OFFICE OFFICE OFFICE OFFICE IN BALTIYSK IN UST-KAMCHATSK 17 2A Khangalova St, 13 Ordzhonikidze St, 7 Chekhova St, Baltiysk, 238520 Lenina St, Ust-Kamchatsk, Novonukutsky, 669401 Cheremkhovo, 665413 684414 Tel: (39546) 5-01-74 INSURANCE POLICY ISSUE Tel: (4152) 26-02-93 OLKHON OFFICE IN GVARDEYSK OFFICE CHUNSKY 2 Gagarina St, Gvardeysk, OFFICE Office 3, 5 Sovetskaya St, OFFICE 238210 IN TIGIL Elantsy, 666130 7A Komarova St, Chunsky, 40 Partizanskaya St, Tigil, Tel: (39558) 5-28-16 665513 INSURANCE POLICY ISSUE 688600 Tel: (3956) 72-13-04 OFFICE IN PIONERSKY Tel: (4152) 26-02-93 OSA OFFICE 6 Shamanova St, Pionersky, 2A Chapayeva St, Osa, 669201 SHELEKHOV 238590 OFFICE Tel: (39539) 3-25-01 OFFICE IN OSSORA 18A, 2 Quarter, Shelekhov, INSURANCE POLICY ISSUE 5 Stroitelnaya St, Ossora, SAYANSK OFFICE 666034 OFFICE IN SVETLY 688700 18, 3rd Micro-District, Sayansk, Tel: (39550) 5-38-05 8-10 Sosnovy St, Svetly, 238340 Tel: (41545) 4-18-56 666305 Tel: (4012) 968-576 Tel: (39553) 5-13-29 INSURANCE POLICY ISSUE OFFICE IN TILICHIKI OFFICE IN KATAGAN DISTRICT KAMCHATSKY 10 Sovetskaya St, Tilichiki, SVIRSK 22 Stroiteley St, Erbogachen, BRANCH 688800 OFFICE 666610 9/4, 50 Let Oktyabrya Avenue, Tel./fax: (41544) 5-24-74 1 Molodezhnaya St, Svirsk, Tel: (39562) 2-13-13 Petropavlovsk-Kamchatsky, 665421 683024 OFFICE IN KAMENSKOYE Tel: (39573) 2-29-66 KALININGRAD Tel: (4152) 26-38-66, 18 Lenina St, Kamenskoye, BRANCH 26-02-93, 23-60-94 688850 SLYUDYANKA 4 Pobedy Square, Kaliningrad, Tel./fax: (41546) 6-11-32 OFFICE 236010 VILYUCHINSK 3B Granitnaya St, Slyudyanka, Tel./fax: (4012) 71-66-31, OFFICE OFFICE IN NIKOLSKOYE 665903 71-66-35, 71-66-34 5 Pobedy St, Vilyuchinsk, 684090 13, 50 Let Oktyabrya St, Tel: (39544) 5-19-05 Tel: (4152) 26-02-93 Nikolskoye, 684500 INSURANCE POLICY ISSUE Tel: (4152) 26-02-93 USOLYE OFFICE IN KALININGRAD ELIZOVO OFFICE 55-67 Admirala Tributsa St, OFFICE OFFICE IN KLYUCHI 85 Internatsionalnaya St, municipal children polyclinic 1, 42 Lenina St, Elizovo, 684004 1 Partizanskaya St, Klyuchi, Usolye-Sibirskoye, 668452 Kaliningrad, 236006 Tel: (4152) 26-02-93 684400 Tel.: (39543) 6-42-77 Tel: (4012) 58-23-96 Tel: (4152) 26-02-93 18 Ogareva St, municipal PALANA UST-ILIMSK children polyclinic 3, Kaliningrad, OFFICE MARI EL OFFICE 236010 22, Porotova St, Palana, Tigilsky BRANCH 3 Mira Avenue, Ust-Ilimsk, Tel: (4012) 93-31-70 District, 688000 17 Uspenskaya St, Yoshkar Ola, 666679 Office 12, 10 Aldanskaya St, Tel./fax: (41543) 3-11-49 424000 Tel: (39535) 6-54-70 municipal children polyclinic 4, Tel./fax: (8362) 42-22-64, im. A. Kosmodemyanskogo, OFFICE 41-64-00, 41-23-21 INSURANCE POLICY ISSUE Kaliningrad, 236013Tel: (4012) IN ESSO OFFICE IN UST-ILIMSK 96-85-76 1 Nagornaya St, 684350 VOLZHSK OFFICE 17 Mechtateley St, Ust-Ilimsk, Tel./fax: (41542) 2-13-13 29A Sovetskaya St, Volzhsk, 566679 BALTIC OFFICE 425000 Tel: (395-35) 6-47-62 3-5 Letnyaya St, Kaliningrad, OFFICE Tel: (83631) 6-20-42 236004 IN MILKOVO UST-KUT 1A Bolnichny St, Milkovo, 684300 ZVENIGOVO OFFICE SVETLOGORSK Tel: (41533) 2-17-68 OFFICE 41 Kirova St, Ust-Kut, 666793 OFFICE 25 Rostovschikova St, Tel: (39565) 5-20-25 5A Kaliningradsky Avenue, OFFICE Zvenigovo, 425060 Svetlogorsk, 238563 IN SOBOLEVO Tel: (83645) 7-12-89 UST-ORDYNSKY 12 Rodygina St, Sobolevo, OFFICE CHERNYAKHOVSK 684200 KOZMODEMYANSK OFFICE 63 Vatutina St, Ust-Ordynsky, OFFICE Tel./fax: (41536) 3-25-03, 27 3 Micro-District, 669001 18 Lenina St, Chernyakhovsk, 3-22-94 Kozmodemyansk, Republic of Tel: (39541) 3-01-77 238150 Mari-El, 425350 Tel: (83632) 7-68-08

Contact informatioon 04 Annual Report, 2011

KILEMARY OFFICE INSURANCE POLICY ISSUE KANDALASKHA INSURANCE POLICY ISSUE 4 Feoktistova St, Kilemary, OFFICE IN ATYASHEVO OFFICE OFFICE IN ZAPOLYARNY 425770 DISTRICT Office 18, 1A Sovetskaya St, 2A Tereshkovoy St, Zapolyarny, Tel: (83643) 2-11-05 34 Pervomayskaya St, Kandalaksha, 184040 184430 Atyashevo, 431800 Tel./fax: (81533) 9-26-58 Tel./fax: (81554) 6-60-46 KUZHENER Tel: (83434) 2-24-96 OFFICE KIROVSK INSURANCE POLICY ISSUE 1 Bolnichnaya St, Kuzhener, INSURANCE POLICY ISSUE 5 Labuntsova St, Kirovsk, 184250 OFFICE IN KIROVSK 425550 OFFICE IN ARDATOV DISTRICT Tel./fax: (81531) 5-43-53 Office 106, 28 Lenina St, Kirovsk, Tel: (83637) 9-26-79 1 Lunacharskogo St, Ardatov, 184250 431860 KOVDOR OFFICE Tel./fax: (81531) 5-92-59 MARI-TUREK Tel: (83431) 3-23-71 11 Koshitsa St, Kovdor, 184140 OFFICE Fax: (83431) 3-10-73 Tel./fax: (81535) 7-21-29 INSURANCE POLICY ISSUE 3 Lesnaya St, Mari-Turek, OFFICE IN LOVOZERO 425500 INSURANCE POLICY ISSUE KOLA OFFICE 12 Yurieva, Lovozero, 184592 Tel: (83634) 9-71-74 OFFICE IN B.-BEREZNIKI 9 Pobedy St, Kola, 184380 Tel./fax: (81538) 4-02-74 DISTRICT Tel./fax: (81553) 3-30-16 MORKI 19 Ulyanovskaya St, ORENBURG OFFICE B.-Berezniki, 431750 MONCHEGORSK BRANCH 5 Lesnaya St, Morki, 425120 Tel: (83436) 2-23-34 OFFICE 14 Turkestanskaya St, Orenburg, Tel: (83635) 9-19-09 8 Metallurgov Avenue, 460024 INSURANCE POLICY ISSUE Monchegorsk, 184500 Tel: (3532) 72-94-51, 76-36-91 NOVY TORYAL OFFICE IN B.-IGNATOVO Tel./fax: (81536) 7-35-76 OFFICE DISTRICT ADDITIONAL 15 Bolnichnaya St, Novy Toryal, 23 Lesnaya St, B.-Ignatovo, OLENEGORSK OFFICE NO.1 425430 431670 OFFICE 13 Salmyshskaya St, Orenburg, Tel: (83636) 9-53-89 Tel: (83442) 2-13-29 4 Leningradsky Avenue, 460052 Olenegorsk, 184530 Tel: (3532) 63-17-27 PARANGA INSURANCE POLICY ISSUE Tel./fax: (81552) 5-03-37 OFFICE OFFICE IN DUBENKI DISTRICT INSURANCE POLICY ISSUE 13 Chapaeva St, Paranga, 2 Zhadeykina St, Dubenki, PECHENGA OFFICE OFFICE IN ORENBURG Paranga District, 425570 431770 1 Bolnichny Gorodok, Nikel, 2 Zauralnaya St, Orenburg, Tel: (83639) 4-73-60 Tel: (83447) 2-30-77 Pechenga District, 184420 460034 Tel./fax: (81554) 5-19-84 23 Gagarina Avenue, Orenburg, ORSHANKA OFFICE INSURANCE POLICY ISSUE 460040 20A Sovetskaya St, Orshanka, OFFICE IN ICHALKOVSKY POLYARNY OFFICE Office 10, 39 Noyabrskaya St, 425250 DISTRICT 1 Gadzhieva St, Polyarny, Orenburg, 460050 Tel: (83641) 2-34-65 10 Bolnichny St, Kemlya, 184650 140V Pobedy Avenue, Orenburg, 431640Tel: (83433) 3-01-81 Tel./fax: (81551) 7-20-18 460048 SERNUR OFFICE Office 223, 24 Nevelskaya St, 85 Sovetskaya St, Sernur, INSURANCE POLICY ISSUE POLYARNYE ZORI OFFICE Orenburg, 460006 425450 OFFICE IN CHAMZINSKY 10 Pushkina St, Polyarnye Zori, Tel: (83633) 9-73-85 DISTRICT 184230 BELYAYEVKA OFFICE 3 Pionerskaya St, Komsomolsky, Tel./fax: (81532) 7-17-58 11 Bankovskaya St, Belyaevka, SOVETSKY 431720 461330 OFFICE Tel: (83437) 3-30-22 SEVEROMORSK OFFICE Tel./fax: (35334) 2-20-49 5B Pervomayskaya St, Sovetsky, 2A Safonova St, closed 425400 MURMANSK administrative-territorial entity BUZULUK OFFICE Tel: (83638) 9-47-08 BRANCH Severomorsk, 184600 40 Chapaeva St, Buzuluk 461040 14 Pushkinskaya St, Murmansk, Tel./fax: (81537) 4-61-51 Tel: (35342) 2-14-38 MORDOVIA 183038 Fax: (35342) 5-52-78 BRANCH Tel./fax: (8152) 45-73-76 SNEZHNOGORSK 60 Bolshevistsksya St, Saransk, OFFICE GAI OFFICE 430005 APATITY OFFICE Office 2, 19 Biryukova St, 6 Pobedy Avenue, Gai, 461040 Tel: (8342) 23-28-21, 23-28-33 17 Kosmonavtov St, Apatity, Snezhnogorsk, 184680 Tel./fax: (35362) 4-61-88 Fax: (8342) 23-28-17 184209 Tel./fax: (81530) 6-41-73 Tel./fax: (81555) 7-62-82 INSURANCE POLICY ISSUE INSURANCE POLICY ISSUE OFFICE IN SARANSK ZAOZERSK OFFICE OFFICE IN GADZHIYEVO Office 516, 60 Bolshevistsksya 2 Kolyshkina St, Zaozersk, 100 Dushenova St, Gadzhiyevo, St, Saransk, 430005 184310 184670 Tel: (8342) 23-28-17 Tel./fax: (8152) 45-73-76 Tel./fax: (81539) 4-50-05

Contact informatioon Annual Report, 2011 04

KUVANDYK OFFICE IN KHOMUTOVO NOVOSHAKHTINSK INSURANCE POLICY ISSUE OFFICE 57 Zavodskaya St, Khomutovo, OFFICE OFFICE IN MIKHAYLOV 22 Orenburgskaya St, Kuvandyk, 303620 21A Gornyatskaya St, DISTRICT 462240 Tel: (48678) 2-11-54 Novoshakhtinsk, 346900 Office 12, 20 Zelenaya St, Tel./fax: (35361) 3-25-30 Tel./fax: (86369) 2-15-17 Mikhaylov, 391710 OFFICE IN POKROVSKOYE Tel: (49130) 2-26-37 LIVNY OFFICE 1 Bolnichny St, Pokrovskoye, ORLOVSKY OFFICE 22 M. Gorkogo St, Livny, 303800 303110 8 Transportnaya St, Orlovsky, INSURANCE POLICY ISSUE Tel: (48677) 7-23-74 Tel: (910) 207-37-02 347510 OFFICE IN PITELINO DISTRICT Tel./fax: (86375) 3-26-84 10 Sovetskaya St, Pitelino, MEDNOGORSK SARAKTASH OFFICE 391630 OFFICE 6 Vatutina St, Saraktash, 462100 RODIONOVO– Tel: (49145) 6-42-20 21 Sovetskaya St, Mednogorsk, Tel./fax: (35333) 6-31-33 NESVETAYSKAYA DISTRICT 462271 OFFICE INSURANCE POLICY ISSUE Tel./fax: (35379) 3-10-23 SOL-ILETSK OFFICE 20, Yuzhnaya St, Rodionovo– OFFICE IN PRONSK DISTRICT 17 Orenburgskaya St, Sol-Iletsk, Nesvetayskaya, 346580 Office 120, 5D TsRB, MTSENSK 461500 Tel./fax: (86340) 3-16-87 Novomichurinsk, 391160 OFFICE Tel./fax: (35336) 2-66-60 Tel: (49141) 4-16-57 81 Gagarina St, Mtsensk, 303030 REMONTNOYE OFFICE Tel: (48646) 4-11-10 ROSTOV 72 Sovetskaya St, Remontnoe, INSURANCE POLICY ISSUE BRANCH 347480 OFFICE IN PUTYATINO ORSK OFFICE 132/37 Sotsialisticheskaya St, Tel./fax: (86379) 3-14-78 DISTRICT 85 Lenina Avenue, Orsk, 462403 Rostov-on-Don, 344006Tel./fax: 64A Leninsky Avenue, Putyatino, Tel./fax: (3537) 25-23-25 (863) 227-76-74 SOVETSKY OFFICE 391480 71, 40 Let Oktyabrya, Tel: (49146) 2-10-78 OKTYABRSKOYE BOKOVSKAYA OFFICE Sovetskaya, 347180 OFFICE 1 Oktyabrskaya St, Bokovskaya, Tel./fax: (86363) 2-31-42 INSURANCE POLICY ISSUE 1 Kommunisticheskaya St, 346250 OFFICE IN SAPOZHOK Oktyabrskoe, 462030 Tel./fax: (86382) 3-61-41 RYAZAN DISTRICT Tel./fax: (35330) 2-16-39 BRANCH 68 Sadovaya St, Sapozhok, GUKOVO OFFICE 41 Pervomaysky Avenue, 391940 OREL 4A Kooperativnaya St, Gukovo, Ryazan, 390013 Tel: (49152) 2-10-03 BRANCH 347880 Tel./fax: (4912) 34-88-20, INSURANCE POLICY ISSUE Office 5A, 23 Turgeneva St, Orel, Tel./fax: (86361) 3-41-89 76-17-01 OFFICE IN SASOVO DISTRICT 302028 43, Yuzhny Micro-District, Tel./fax: (4862) 76-15-03 DONETSK OFFICE INSURANCE POLICY ISSUE Sasovo, 391430 3A Lenina St, Donetsk, 346330 OFFICE IN KASIMOV DISTRICT Tel: (49133) 2-03-28 OFFICE IN VERKHOVYE Tel./fax: (86368) 2-08-62 39 Sovetskaya St, Kasimov, 5 Bolnichny St, Verkhovye, 391330 INSURANCE POLICY ISSUE 303610 DUBOVSKOYE OFFICE Tel: (49131) 3-36-52 OFFICE IN SKOPIN DISTRICT Tel: (48676) 2-40-37 88 Pervomayskaya St, TsRB, 5 Micro-District Dubovskoe, 347410 INSURANCE POLICY ISSUE Avtozavodsky, Skopin, 391800 OFFICE IN DOLGOYE Tel./fax: (86377) 2-05-74 OFFICE IN KLEPIKOVSKY Tel: (49156) 5-13-66 34 Sverdlova St, Dolgoye, DISTRICT 303760 EGORLYKSKAYA 3 Bebelya St, Spas-Klepiki, INSURANCE POLICY ISSUE Tel: (48672) 2-10-37 OFFICE 391030 OFFICE IN SPASSK DISTRICT 32 Vrachey Cherkezovykh, Tel: (49142) 2-60-48 1 Sovetskaya St, OFFICE IN ZALEGOSCH Egorlykskaya, 347660 Spassk-Ryazansky, 391050 10A Gorkogo St, Zalegosch, Tel./fax: (86370) 2-17-17 INSURANCE POLICY ISSUE Tel: (49135) 3-33-41 303560 OFFICE IN KORABLINO Tel: (48648) 2-26-91 ZAVETNOYE OFFICE DISTRICT INSURANCE POLICY ISSUE 17 Kirova St, Zavetnoe, 347430 11 Sportivnaya St, Korablino, OFFICE INSURANCE POLICY OFFICE IN KOLPNA Tel./fax: (86378) 2-19-05 391220 ISSUE OFFICE IN 3 Pionerskaya St, Kolpna, Tel: (49143) 5-09-31 STAROZHILOVO DISTRICT 303410 ZIMOVNIKI OFFICE 23 Denisova St, Starozhilovo, Tel: (910) 748-93-18 113A Lenina St, Zimovniki, INSURANCE POLICY ISSUE 391170 347460 OFFICE IN MILOSLAVLSKOYE Tel: (49151) 2-21-34 OFFICE Tel./fax: (86376) 4-01-16 DISTRICT IN KRASNAYA ZARYA 6 Lenina St, Miloslavskoye, 6 Lenina St, Krasnaya Zarya, KUYBYSHEVO 391770 303650 3 Miusskaya St, Kuybyshevo, Tel: (49157) 2-12-18 Tel: (48663) 2-10-22 346940 Tel./fax: (86348) 3-12-01

Contact informatioon 04 Annual Report, 2011

INSURANCE POLICY ISSUE NOVYE BURASY GATCHINA OFFICE INSURANCE POLICY ISSUE OFFICE IN UKHOLOVO OFFICE 12 Sobornaya St, Gatchina, OFFICE IN PETROZAVODSK DISTRICT 1 Pervy Sovetsky Pereulok, 188306 8B Kirova St, Petrozavodsk, 13 Revolyutsii, Ukholovo, 391920 Novye Burasy, 412586 Tel: (911) 998-69-51 185035 Tel: (49154) 5-14-31 Tel./fax: (84557) 2-13-63 (81371) 9-08-72 Tel./fax: (8142) 78-31-83

INSURANCE POLICY ISSUE PETROVSK OFFICE OFFICES SAKHALIN OFFICE IN CHUCHKOVO 5 Volodarskogo St, Petrovsk, IN GATCHINSKY DISTRICT BRANCH DISTRICT 412540 2 Vostochnaya St, Siversky, 23 Dzerzhinskogo St, 22 Lenina St, Chuchkovo, Tel./fax: (84555) 2-89-95 188330 Yuzhno-Sakhalinsk, 390420 Tel: (81371) 4-58-69 693000Tel./fax: (4242) 50-53-19, Tel: (49138) 7-11-25 RTISCHEVO OFFICE 3 Stroiteley St, Kommunar, 43-77-84 INSURANCE POLICY ISSUE 7, 60 Let Oktyabrya, Rtishchevo, 188320 OFFICE IN SHILOVO DISTRICT 412030 Tel: (81371) 9-08-72 ALEKSANDROVSK- 9 Sovetskaya St, Shilovo, 391500 Tel./fax: (84540) 4-15-16 SAKHALINSKY OFFICE Tel: (49136) 2-21-51 KINGISEPP OFFICE 21A Dzerdzhinskogo St, BAZARNY KARABULAK 22B Bolshaya Sovetskaya St, Aleksandrovsk-Sakhalinsky, SARATOV OFFICE Kingisepp, 188485 694420 BRANCH 120 Lenina St, Bazarny Tel: (911) 998-70-35, Tel./fax: (424 34) 4-32-14 8 Kirova Avenue, Saratov, Karabulak, 412602 (81375) 4-10-33 410000 Tel./fax: (84591) 2-18-06 ANIVA OFFICE Tel./fax: (8452) 79-16-14, KIRISHI OFFICE 1 Gogolya Str., Aniva, 694030 79-16-15, 79-16-17 TATISCHEVO 23 Geroev Avenue, Kirishi, Tel./fax: (424 41) 4-03-55 OFFICE 187110 CENTRAL 9 Michurina St, Tatishchevo, Tel: (911) 998-68-97, DOLINSK OFFICE OFFICE 412170 (81368) 5-90-83 14 Khabarovskaya St, Dolinsk, Office 307, 110А, 50 Let Tel./fax: (84558) 4-05-60 694050 Oktyabrya, Saratov, 410040 LOMONOSOV Tel: (424 42) 2-42-66 Tel./fax: (8452) 67-05-69, KHVALYNSK OFFICE OFFICE 67-04-69 Office 307, 144 Sovetskaya St, 16 Fedyuninskogo St, KORSAKOV Khvalynsk, 412780 Lomonosov, 198412 OFFICE ATKARSK OFFICE Tel./fax: (84595) 2-26-00 Tel: (911) 998-70-65, Office 209, 2 Portovaya St, 67 Gagarina St, Atkarsk, 412420 (812) 422-53-43 Korsakov, 694020 Tel./fax: (84552) 3-31-36 ENGELS OFFICE Tel: (424 35) 4-36-67 20 Svobody Square, Engels, LUGA OFFICE BALAKOVO 413119 Office 3, 21A Pobedy St, Luga, KURILSK OFFICE Tel./fax: (8453) 56-94-04 188230 OFFICE 73 Trnavskaya St, Balakovo, Tel: (81372) 2-83-27 8 Sakhalinskaya St, Kurilsk, 413840 ST. PETERSBURG 694530 Tel./fax: (8453) 39-62-60 BRANCH OFFICE Tel: (424 54) 4-30-02 Office 401, 6/2 Naberezhnaya IN KINGISEPP DISTRICT BALTAY OFFICE Kanala Griboedova, St. 10 Yuriya Gagarina St, MAKAROV 1V Kolkhoznaya St, Baltay, Petersburg, 191186 Ivangorod, 188490 OFFICE 412630 Tel./fax: (812) 329-25-88, Tel: (911) 998-70-35 50 Milyutina St, Makarov, 694140 Tel./fax: (84592) 2-24-70 438-14-66 Tel: (424 43) 5-06-99 SLANTSY VOLSK OFFICE INSURANCE POLICY ISSUE OFFICE NEVELSK 130 Lva Tolstogo St, Volsk, OFFICE IN KOLPINO DISTRICT 3 Lenina St, Slantsy, 188560 OFFICE 412900 OF ST. PETERSBURG Tel: (911) 998-70-36, 52 Lenina St, Nevelsk, 694740 Tel./fax: (84593) 7-36-59 Office 108, municipal polyclinic (81374) 2-12-60 Tel: (424 36) 6-09-44 22, Izhorsky zavod, Kolpino, VOSKRESENSKOYE 196651 SOSNOVY BOR NOGLIKI OFFICE Tel./fax: (812) 438-14-66, OFFICE OFFICE 58 Kalinina St, Voskresenskoye, 329-25-88 20A Krasnykh Fortov St, Sosnovy Office 104, 6 Sovetskaya St, 413030 Bor, 188541 Nogliki, 694450 Tel./fax: (84568) 2-23-70 VOLOSOVO OFFICE Tel: (81369) 7-32-17 Tel./fax: (424 44) 9-17-19 26/12 Vosstaniya St, Volosovo, YEKATERINOVKA OFFICE 188410 TOSNO OFFICE OFFICE 90A, 50 Let Oktyabrya, Tel: (911) 998-69-41, 2 Gorkogo St, Tosno, 187002 IN VOSTOK Yekaterinovka, 412120 (81373) 2-42-27 Tel: (911) 998-69-80, 13A Gagarina St, Vostok, Tel./fax: (84554) 2-12-67 (81361) 3-00-36 Poronaysky District, 694920 Tel: (424 31) 9-81-41

Contact informatioon Annual Report, 2011 04

OKHA DEMIDOV KORTEKROS OFFICE TYUMEN OFFICE OFFICE 223 Sovetskaya St, Kortkeros, BRANCH 8 Pobedy St, Okha, 694490 16V Sovetskaya St, Demidov St, 168020 18/1 Lunacharskogo St, Tyumen Tel./fax: (424 37) 2-26-76 216240 Tel: (82136) 9-20-05 ,625001 Tel: (48147) 4-56-69 Tel./fax: (3452) 62-76-00, PORONAYSK REPRESENTATIVE 42-78-56 OFFICE DESNOGORSK IN PECHORA Office 10, 27/1 Oktyabrskaya St, OFFICE 37M Ostrovskogo St, Pechora ABATSKOYE Poronaysk, 694240 4th Micro-District, Desnogorsk, St, 169609 OFFICE Tel./fax: (424 31) 4-38-59 216400 Tel: (82142) 7-63-05 24 Lenina St, Abatskoye, 627540 Tel: (48153) 3-28-24 Tel./fax: (34556) 4-16-51 SEVERO-KURILSK REPRESENTATIVE OFFICE KRASNY OFFICE IN USINSK VAGAY OFFICE 79 Sakhalinskaya St, 11 Karla Marksa St, Krasny, 13 Parkovaya St, Usinsk, 169711 12 Zelenaya St, Vagay, Tyumen Severo-Kurilsk, 694550 (424 53) 216100 Tel: (82144) 2-68-88 Region, 626240 2-10-64 Tel: (48145) 4-15-52 Tel./fax: (34539) 2-10-75 REPRESENTATIVE OFFICE SMIRNYKH RUDNYA OFFICE IN NIZHNY ODES VIKULOVO OFFICE OFFICE 79 Kireeva St, Rudnya, 216790 7 Transportnaya St, Nizhny 120 Karla Marksa St, Vikulovo, Office 5, 11B Chekhova St, Tel.: (48141) 4-17-78 Odes, 169300 627570 Smirnykh, 694350 Tel: (8216) 72-29-42, 76-78-80 Tel./fax: (34557) 2-45-97 Tel: (424 52) 2-27-60 INSURANCE POLICY ISSUE OFFICE IN ROSLAVL SOSNOGORSK OFFICE ISHIM OFFICE TOMARI Roslavl Central District Hospital, Office 43, 1 Zagorodnaya St, 16 Sovetskaya St, Ishim, OFFICE 15th Micro-District, Roslavl, Sosnogorsk, 169500 627750Tel./fax: (34551) 2-35-56 50 Sadovaya St, Tomari, 694820 216507 Tel: (82149) 5-04-90 Tel: (424 46) 2-61-23 Tel: (4812) 35-80-18, 61-16-90 SLADKOVO OFFICE TROITSKO-PECHORSK 15A Lenina St, Sladkovo, TYMOVSKOYE SYKTYVKAR OFFICE 627510Tel./fax: (34555) 2-39-89 OFFICE BRANCH 11 Yuzhny Quarter, 84 Kirovskaya St, Tymovskoye, 92 Pervomayskaya St, Syktyvkar, Troitsko-Pechorsk, 169420 TOBOLSK OFFICE 694400 Komi Republic, 167000 Tel: (82138) 9-21-10 71A, 10th Micro-District, Tobolsk, Tel./fax: (424 47) 2-20-72 Tel./fax: (8212) 44-57-32, 626150 44-57-45, 20-28-97 UST-TSILMA Tel./fax: (3456) 24-04-78 UGLEGORSK OFFICE OFFICE VORKUTA 36 Sovetskaya St, Ust-Tsilma, UVAT OFFICE Office 1, 180 Pobedy St, OFFICE 169480 1А Belkina St, Uvat, 626170 Uglegorsk, 694920 6B Mira St, Vorkuta, 169900 Tel: (82141) 9-14-77 Tel./fax: (34561) 2-13-07 Tel: (424 32) 4-40-66 Tel: (82151) 3-52-65, 3-41-44 UST-KULOMOFFICE YARKOVO OFFICE KHOLMSK OFFICE VUKTYL 55D Sovetskaya St, Ust-Kulom, 68 Lenina St, Yarkovo, 626050 50 Sovetskaya St, Kholmsk, OFFICE 168060 694620 Office 2, 5 Komsomolskaya St, Tel: (82137) 9-41-34 UDMURTIA Tel./fax: (424 33) 5-29-80 Vuktyl, 169570 BRANCH UKHTA OFFICE Tel: (82146) 2-33-26 Offices 201-204, 209, 3, 4, 304 YUSHNO-KURILSK 1B Kosmonavtov Avenue, Ukhta, Udmurtskaya St, Izhevsk, 426034 OFFICE 169300 IZHMA Tel: (3412) 43-22-57 10, Gnechko St, Yuzhno-Kurilsk, Tel: (8216) 72-29-42, 76-78-80 OFFICE Tel./fax: (3412) 72-30-74 694500 Office 4, 67 Sovetskaya St, Tel./fax: (424 55) 2-16-36 Izhma, 169460 TOMSK VOTKINSK

Tel: (82140) 9-80-24 BRANCH OFFICE SMOLENSK Office 105, 4 Zagornaya Tomsk, Office 24, 17 Lenina St, Votkinsk, BRANCH INTA 634050 427430 Office 323, 22 Tenishevoy St, OFFICE Tel: (3822) 28-49-13, 28-49-00 Tel: (34145) 4-85-09 Smolensk, 214018 24 A, Mira St, Inta, 169840 Tel: (4812) 35-80-18, 61-16-90 Tel: (82145) 6-86-14 SEVERSK GLAZOV OFFICE OFFICE Offices 104, 207, 6 VELIZH OFFICE 151 Kommunistichesky Avenue, Pryazhennikova St, Glazov, Office 24, 12 Yeremenko St, Seversk, 636037 427626 Velizh, 214031 Tel: (3823) 56-56-46 Tel: (34141) 5-22-81 Tel: (48132) 4-14-09

Contact informatioon 04 Annual Report, 2011

IGRA CENTRAL LENINSKY BRANCH BEREZOVO OFFICE BRANCH MOSKOVSKY OFFICE OFFICE 107 Sovetskaya St, Igra, 427145 10/1 Sovetskaya St, Solnechny 23D 1st Micro-District, 5 Sovetskaya St, Beryozovo, Tel: (963) 482-30-12 Micro-District, Vidnoe, Leninsky Moskovsky, 142784 Khanty-Mansiysk Autonomous District, Moscow Region, 142700 Tel: (915) 032-84-24 District-Yugra, 628140 SARAPUL Tel: (498) 618-44-95, 618-47-54, Tel./fax: (34674) 2-30-94 OFFICE (915) 032-82-79, (915) 032-86-46 LUKHOVITSY Office 12, 35B Stepana Razina OFFICE IGRIM OFFICE St, Sarapul, 427960 DOMODEDOVO 17A Mira St, Lukhovitsy, 140503 45 Kooperativnaya St, Igrim, Tel: (34147) 5-01-20 OFFICE Tel: (915) 032-83-86 Beryozovo District, 7/1 Kirova St, Micro-District Khanty-Mansiysk Autonomous INSURANCE POLICY ISSUE Tsentralny, Domodedovo, OZERY OFFICE District-Yugra, 628146 OFFICE IN BALEZINO 142040 Office 201, 53B, Lenina St, Tel./fax: (34674) 3-19-23 17 Azina St, Balezino, 427534 Tel: (49679) 7-82-96, Ozery, 140560 Tel: (34166) 5-14-24 (915) 032-86-24 Tel: (49670) 2-21-41, OKTYABRSKOE (915) 032-85-33 OFFICE UFA VOSKRESENSK 39A Kalinina St, Oktyabrskoe, PODOLSK OFFICE Khanty-Mansiysk Autonomous BRANCH OFFICE Office 407, 1 Komsomolskaya St, District-Yugra, 628100 37 Kirova St, Ufa, 450077 4 Pionerskaya St, Voskresensk, Podolsk, 142100 Tel./fax: (34678) 2-09-23 Tel: (347) 250-26-11 140200 Tel: (4967) 52-54-61 Fax: (347) 250-15-31 Tel: (49644) 2-20-73, 2-83-32 OFFICE IN NYAGAN

STUPINO OFFICE 5 Lenina St, Nyagan, ISHIMBAY ZARAYSK 26E Gorkogo St, Stupino, 142800 Khanty-Mansiysk Autonomous OFFICE OFFICE Tel: (49664) 5-10-62, District-Yugra, 628181 76 Sovetskaya St, Ishimbay, 17 Oktyabrskaya St, Zaraysk, (915) 032-80-98, (915) 032-82-78 453200 140600 SURGUT OFFICE Tel: (34794) 2-21-66 Tel: (49666) 2-51-38, STUPINO OFFICE 22 Bystrinskaya St, Surgut, (915) 032-84-43 MIKHNEVO OFFICE Khanty-Mansiysk Autonomous NEFTEKAMSK Office 1, 18 Bibliotechnaya St, District-Yugra, 628406 OFFICE KASHIRA OFFICE Mikhnevo, 142840 Tel./fax: (3462) 22-09-68, 58 Lenina St, Neftekamsk, 8 Sovetsky Avenue, Kashira-2, Tel: (915) 032-84-06 22-09-59 452683 142902

Tel: (34783) 3-56-84 Tel: (49669) 2-22-54, CHEKHOV OFFICE YAMAL BRANCH (915) 032-83-41 Office 202, 3 Naberezhnaya St, 49 Lenina St, Noyabrsk, SALAVAT Chekhov, 142300 Yamal-Nenets Autonomous OFFICE KOLOMNA OFFICE Tel: (496) 727-97-18 District, 629807 22 Kolkhoznaya St, Salavat, Office 100, 370 Oktyabrskoy Tel./fax: (3496) 35-99-80 453250 Revolyutsii St, Kolomna, Moscow CHUKOTKA BRANCH Tel: (34763) 5-20-39 Region, 140400 39 Otke St, Anadyr, 689000 GUBKINSKY Tel: (4966) 19-26-08, 19-26-09, Tel./fax: (42722) 2-17-76, OFFICE STERLIBASHEVO (915) 032-86-42 2-21-08 2 Neftyannikov St, Gubkinsky, OFFICE Yamal-Nenets Autonomous 15, 50 Let Oktyabrya St, ADDITIONAL District, 629830 Sterlibashevo, 453180 OFFICE NO.1 YUGORSK Tel./fax: (34936) 5-18-50 Tel: (34739) 2-16-20 Office 59, 318 Oktaybrskoy BRANCH

Revolutsii St, Kolomna, Moscow 8A Kirova St, Yugorsk, MURAVLENKO STERLITAMAK Region, 140408 Khanty-Mansiysk Autonomous OFFICE OFFICE Tel: (915) 032-82-07 District-Yugra, 628260 9 Gubkina St, Muravlenko, 19A Khudayberdina St, Tel./fax: (34675) 7-36-47, Yamal-Nenetsky Autonomous Sterlitamak, 453124 ADDITIONAL OFFICE NO.2 2-00-90 District, 629602 Tel: (3473) 41-13-33, 9 Astakhova St, Kolomna, Tel./fax: (34938) 6-38-10 25-68-52 Moscow Region, 140405 BELOYARSKY OFFICE

Tel: (915) 032-81-65 5/22 Tsentralnaya St, Beloyarsky, NADYM OFFICE FEDOROVKA Khanty-Mansiysk Autonomous 8 Komsomolskaya St, Nadym, OFFICE LENINSKY OFFICE District-Yugra, 682162 629730 38 Lenina St, Fedorovka, 453280 INSURANCE POLICY ISSUE Tel./fax: (34670) 4-14-17 Tel./fax: (3499) 53-48-60 Tel: (34746) 2-28-76 OFFICE

36A Leninskogo Komsomola Avenue, Vidnoe, 142700 NOVY URENGOY OFFICE Tel: (915) 032-85-69 5 Yubileynaya St, Novy Urengoy, 629300 Tel./fax: (3494) 92-51-72

Contact informatioon Annual Report, 2011 04

OFFICE YAROSLAVL ROSTOV IN URENGOY BRANCH OFFICE Office 29, 7, 4th Micro-District, Office 1, 9 Rybinskaya St, Office 7, 6/4, 50 Let Oktyabrya Urengoy, 629860 Yaroslavl, 150014 St, Rostov, 152151 Tel: (4852) 31-38-28, 45-79-41 Tel: (48536) 6-19-79 PUROVSKOE Fax: (4852) 98-85-53 OFFICE RYBINSK 18 Mira St, Tarko-Sale, DZERZHINSKY OFFICE OFFICE Yamal-Nenets Autonomous Module 8, Floor 2, 117 19 Lomonosova St/18, 20 District, 629850 Leningradsky Avenue, Yaroslavl, Gertsena St, Rybinsk, 152934 Tel./fax: (34997) 2-44-40, 150060 Tel: (4855) 25-43-13 2-40-04 Tel./fax: (4852) 56-06-08

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VLADIVOSTOK KIROV ST. PETERSBURG UKTA Office 414, 9 Pervaya Morskaya Office 29, 10 Moskovskaya St, Office 506A, 2 Italyanskaya St, 4/2 Naberezhnaya Gazovikov St, St, Vladivostok, 690003 Kirov, 610000 St. Petersburg, 191011 Ukhta, Komi Republic, 169300 Tel: (4232) 52-91-32 Tel: (8332) 38-30-00 Tel: (812) 385-44-27, Tel: (8216) 73-96-40 385-44-28 YEKATERINBURG KRASNODAR KHABAROVSK Office 409, 35 Rozy Luksemburg Office 21, 1 Putevaya St, TOMSK Office 7, 123 Kalinina St, St, Yekaterinburg, 620075 Krasnodar, 350015 Office 303, 4 Zagornaya St, Khabarovsk, 680048 Tel: (343) 356-57-13 Tel: (861) 279-44-82 Tomsk, 634050 Tel: (4212) 41-79-98 Tel: (3822) 28-49-14 NIZHNY NOVGOROD Office 311, 59 Piskunova St, Nizhny Novgorod, 603005Tel: (831) 419-54-81