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The Network of the Netherlands
KPN Integrated Annual Report 2019 The network of the Netherlands WorldReginfo - 44d2355a-2e33-4152-854b-73beff4c4adb WorldReginfo - 44d2355a-2e33-4152-854b-73beff4c4adb The network of the Netherlands WorldReginfo - 44d2355a-2e33-4152-854b-73beff4c4adb Contents KPN at a glance The value we create Contents In preparing this Integrated Annual Report, we have taken the principles of the International Integrated Reporting Council (IIRC) into account. For the CSR information included in this report, we followed the Global Reporting Initiative (GRI) Standards - Option: Comprehensive. We follow the EU directive on Non-Financial Reporting and also we have taken the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD) into account. KPN recognizes the importance of disclosure on environmental, social and governance matters. We do so by integrating disclosure of this information with other financial and non-financial information, based on materiality considerations, in this Integrated Annual Report. 2 WorldReginfo - 44d2355a-2e33-4152-854b-73beff4c4adb Safeguarding long-term value Financial Statements Appendices KPN at a glance Financial Statements CEO letter to the stakeholders 4 Consolidated Financial Statements 98 Our purpose and the world around us 8 Corporate Financial Statements 158 Strategy, key performance and value creation model 12 Other Information 165 The value we create Appendices Our value for stakeholders Appendix 1: Alternative performance measures 174 – Customer value 18 Appendix 2: Connectivity of non-financial -
What's Loyalty Got to Do with It
What‘s Loyalty Got To Do With It Researching the Factors Influencing Customer Loyalty Concerning the Consumption of Music Richard Sanders MSc BA Marketing, Faculty of Management and Organization, University of Groningen Abstract: Is it a prerequisite to focus solely on illegal downloading, when writing an article about the music industry? Should it not be more important to focus on those consumers remaining loyal and committed to musical artist(s), and subsequently learn from them? This study researches the factors influencing loyalty concerning the consumption of music, but more importantly the various ways in which they influence loyalty. The research was conducted among consumers purchasing music from the record store. The results report that gender, music genre, music discovery, music involvement and media behavior all influence loyalty. Interestingly, men are found to be much more (multi)loyal compared to women and purchase significantly more albums on average. It is suggested that this is partially influenced by the different ways men and women discover new music, and their differences concerning music involvement. Downloading in addition to purchasing music did not affect the (multi)loyalty of consumers, however it did influence the number of albums purchased per month. Therefore it is suggested that downloading might not hurt the artist(s) a consumer is committed to, thus underlining the importance of customer loyalty. Finally, a low percentage of all the respondents indicated their willingness to purchase music online in the near future, subsequently leading to the suggestion that consumers will remain loyal to the physical album format. © 2007 University of Groningen Keywords: customer loyalty; music industry; album sales 1. -
JEC's Reliable and Experienced Building Automation Systems
nov 2007 n issue 10 JEC’s Reliable and Experienced Building Automation Systems JEC Antique Lathe Discovered in Good Condition Enhancing JEC's Managerial Capacities at JEC Development Centre JEC magazine 1 editor’s note 編者的話 Caring for our Community At JEC, social responsibility is firmly embed- ded in our corporate culture. Not only are we dedicated to providing reliable, high-quality contents 目 錄 products and services to support the com- munities we serve, but we also take pride in making significant contributions to community programmes where we can add value. Good corporate citizenship is part of the JEC culture, supported by strong leadership and the com- mitment of our employees. These very same employees have dedicated time and effort in recent charitable events such as the Central Rat Race, Mid-Autumn Festival and JEC Polo Shirt Dress Day. JEC is proud to be awarded the Caring Company Logo, and endeavours to 06 continue its effort in managing our business re- sponsibly and sensitively for long-term success. 回饋社會顯關懷 對怡和機器來說,社會責任一向深植於公司文化 之中。我們不僅致力提供可靠、高質量的產品及 服務,藉此推動業務地區的發展,而且還積極支 持回饋社會,為其加添價值,這些工作均令我們 引以自豪。成為良好企業公民是怡和機器的文化 09 的一部分,而出色的領導及員工的熱誠更為這份 信念帶來莫大支持。近日,熱心公益的員工便身 體力行,參加了「鼠戰中環」、「中秋聯歡」及 「JEC Polo衫衣著日」等慈善活動。此外,怡和 機器很榮幸獲頒「商界展關懷」標誌,並銳意繼 續以負責任及順應社會需要的方式經營業務,以 達致長遠的成功。 Sybil Kwok 郭金鳳 14 25 2 JEC magazine nov 2007 n issue 10 02 Editor’s Note 編者的話 14 Feature Story 特 寫 JEC’s Reliable and Experienced Building Automation Systems 怡和機器屋宇自動化系統 可靠專業 04 CEO’s Message 行政總裁的話 18 Environmental, Health & Safety 環境、健康與安全 06 News 簡 訊 JEC Reemphasises -
Cranes Access Telehandlers Krane Hubarbeitsbühnen Teleskoplader
bauma CRANES ACCESS TELEHANDLERS KRANE HUBARBEITSBÜHNEN Info: www.vertikal.net TELESKOPLADER 29 MAR. - 4 APR. 29. MÄRZ - 4. APRIL Freigelände 1102 /17 EINFÜHRUNG INTRODUCTION Well here we are after all the hype and anticipation at the world’s bauma largest equipment exhibition Bauma, and one of Europe’s great cities. Editors: In front of you are 2,600 exhibitors spread over 500,000 square Rüdiger Kopf metres. To see all the stands would take all week even if you covered Warren Wadsworth over 400 stands a day! Our 68 page Vertikal bauma will help you find your way around and target your efforts. Stephanie Schorn Manufacturers are here to do business, and if you like shopping Advertising Executive: around you’ll not find a better place or time to do it. You have all of Karlheinz Kopp the world’s manufacturers together in a relatively small area with all of their senior staff on hand to meet you, talk with you and to do Jake Porterhouse deals! Take full advantage of it. Production: Start with our full listing of lift equipment exhibitors and then check out our enhanced maps. Nicole Engesser For a really effective way to find your way around in the shortest possible time, follow our guided Publisher: tours of all the new product introductions, at least the ones we know about. We have tried to alert you to “surprise” new products, but you can be sure that some manufacturers will still Leigh W. Sparrow surprise us with previously unannounced or unanticipated product launches. We have also included good-sized maps of the local train and Underground system and city The Vertikal Press Ltd. -
Grayhair You Y&Lpil
" '1 T-. ') * / \ w. <f ;w ." /" f,r ?" ^ ' t \ ..- i...mamm.m Note and Comment resh indie&rtur n- weakness. and we I hide ou- idols they refuse to be canlot At a Berlin club there is a unique A SUNDAY SERMON ! When "vc .eist expect-it there ishidlen.a 5TON & This is i esurrection. J.H.WBDDIN< CO., pair of curtains. portiere What is an idol? It may be a very little of hundreds of champagne corks,formfed lung. That which tends to usurp an laken from every known brand of DR.CDAPMANS REGULAR DISCOURSE place in our affections, which givesunlueus Inore than the of God. is t/ARE. bears the pleasure thought HflRDM champagne, each of which in idol. The thing in our life which makes which adorned it when the From Bethel to Bethel.A Period of iis sacrifice nearness to God. which may tin top onlv its bottle. The Thirty Years . Where is Your \lot neeessarilv be sinful, questionable, cork was in parent s an idol. That which make us indiffer Bethel? - corks; are made into strings, there to spiritual advantages and indifferent nt N. 6. each o Bethel is an idol. Your E. Trade Street -We GHarloue, sixty of them to string. being Kfw York City..The Ttev. Dr. J. Wil reputation, 29 our that unworthv friend eavy cork there are three big hur the | fortune, upon of blue. Between Chapman, popular pastor-evangel- ^vliom you lavish vour affection, these may in our and for that reason we are better beads turquoise ist. who is now preaching to overflowing ^ >o for *'no man can sen's two are leaders business, jSminese are strings. -
Wins Insurance Scobeyville Acre Curtailed Mail
/ili ilia News of BED DANK- liiitl Swrwundliig Towns GUI PART Tify* Told [fearlessly vaU Without Bias. IBSUSII Vfeskly. Entered an Second-Clais Hotter ot tho Fost- Subscription Price: One Year JI.SO PAGES 1 TO 12. VOLUME LVI, NO. 42. ofTica st n«d Bank, H. J.. under tho Act of March 3, 1879. RED BANK, N. J., WEDNESDAY, APRIL 11,1934. Six Months 81,00, Sinyle Copy 4c, JCDGE ACKEKSON PRESIDENT. OPENING OF KIT KAT INN. Scobeyville Acre Curtailed Mail Elected Head of tho Holland Society Floor Show and Special Numbers To Of New York Last Friday. B« Featured Saturday Night. Tho annual meeting and election Tho formal opening of Kit Kat Inn, overlooking the Shrewsbury river at Entire New Board of Trustees of ofllcera of tho Holland society of Justice Announces Candidacy Department of Works Carrying No Proof A$ to Who Owns Afternoon Service DicoalSn- Big Billboard May be Put Up New York, of which Prcsldont Roose- tho Red Bank end of Cooper's bridge, Properly Where Boy Scouts of ued Until July 1 aa Result of Bearing the Words, "Please Elected at. Presbyterian Con- velt is a member and one of tho for Democratic Nomination on Project Discontinued by •111 bo held Saturday night, April 14. Tho affair will be featured by enter- Atlantic Township Planned to the Passage of the Economy Don't Judge This Town by gregational . Meeting — No board of trustees, woo held at tho for Mayor at Primary Election Civil Works Administration— Changs in Elders. Hotel Afltor Friday night. Circuit Nest Month. -
Grolier, Europe 1 Launch
FEBRUARY 12, 2000 Music Volume 17, Issue 7 £3.95 Gabrielleis on theRise, with her Go! Beat single bursting into the Eurochart Hot 100 this week as the Media® highest new entry. we tallerd M'ail.41:721_1_4C10 M&M chart toppers this week Grolier, Europe 1 launch 'Net venture Eurochart Hot 100 Singles by Emmanuel Legrand music -related offers and is presented Brunet, who has had a long career EIFFEL65 as "a free full -service portal for French in radio, and a stint in the music Move Your Body PARIS - Europe 1 Communication, one and European music" and a window forindustry as MD of BMG France in the (Bliss Co.) of Europe's leading radio groups, andnew talent and new musical trends. mid -'80s, says one of his goals with the European Top 100 Albums multimedia company Grolier Interac- MCity.fr managing Internet is to go back to the basics of tive-both part of Lagardere Group-director Claude Brunet radio, when the medium was a plat- SANTANA have established a major presence onsays the portal will be form for new talent. Supernatural theInternet with the February 2 open to all musical gen- Users will be able to (Arista) launch of MCity.fr, the first Frenchres with the aim of F.-access information on European Radio Top 50 music -only Internet portal, alongside "favouring creative, music and artists, use various services such as a directory of CHRISTINA AGUILERA 12 new on-line radio stations. quality music in partner- Designed by a team of 30 program-ship with all participants in the music 10,000 music sites, download music What A Girl Wants mers, DJs, producers and journalists,world-musicians, writers, producers,and also streamline the different 'Net (RCA) MCity.fr will provide a wide range oflabels, distributors and the media." continued on page 21 European Dance Traxx EIFFEL65 Move Your Body RAJARs reveal BBC boom (Bliss Co.) by Jon Heasman share of listening, compared to com- mercial radio's 46.7%, giving the BBC Inside M&M this week LONDON - The UK's commercial radio a 4.6% lead. -
!Lbwoak Ihi Independent Musiccer-Ike October 2, 2001 Tndiego Is a Forum Which Enables Swedish Independent Labels and Groups to Showcase Their Music in Ondon
SEPTEMBER 22, 2001 Music Volume 19, Issue 39 £3.95 Jamiroquai go straight in at number one inthis week's European Top 100 Albums chart with A Funk Media® Odyssey (Sony S2). we talk1 r.414 M&M chart toppers this week Radio, music industryThe Bad Boy Eurochart Hot 100 Singles EVE FEAT GWEN STEFANI goes back Let Me Blow Ya Mind react to US tragedy (Interscope) A Music & Media st&ff report by Capital included REM's Every- European Top 100 Albums body Hurts. to the street JAMIROQUAI LONDON- The events may have "When you come out of this tragic A Funk Odyssey taken place thousands of miles awayinformation and hear about this (Sony S2) on the other side of the Atlanticaffront to humanity," says Smith, Ocean, but Europe's radio stations"then you play a tune that can European Radio Top 50 and record labels were profoundlyslightly restore your faith in human- MICHAEL JACKSON affected by last Tuesday's terroristity, it's not necessarily uplifting, but You Rock My World atrocities in the US. supportive." (Epic) Following the attacks on New Smith was head of music at the European Dance Trcooc York and Washington,mostofUK's nationalpublic CHR BBC Europe'smusic radio stationsRadio 1 at the time of the death of ROGER SANCHEZ increased the frequency and lengthDiana, Princess of Wales in 1997 Another Chance of news bulletins and made signifi-and sees parallels there with his (R-SenallSony) cant changes to both music policyprogramming responsibilities now, and presentation tone. but on a more local scale. "In Lon- Inside M&M this week Jeff Smith, programme -
Günter Ullrich a Primer with Practical Applications
Günter Ullrich Automated Guided Vehicle Systems A Primer with Practical Applications Automated Guided Vehicle Systems Günter Ullrich Automated Guided Vehicle Systems A Primer with Practical Applications Second revised and expanded edition with 154 illustrations and numerous tables 123 Günter Ullrich Voerde Germany Translated by Paul A. Kachur, Oberheimbach, Germany ISBN 978-3-662-44813-7 ISBN 978-3-662-44814-4 (eBook) DOI 10.1007/978-3-662-44814-4 Library of Congress Control Number: 2014950684 Springer Heidelberg New York Dordrecht London Originally published with the title Fahrerlose Transportsysteme, ISBN 978-3-8348-2591-9. © Springer-Verlag Berlin Heidelberg 2015 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. -
Intelligent Library Buildings
INTELLIGENT LIBRARY BUILDINGS Proceedings of the tenth seminar of the IFLA Section on Library Buildings and Equipment The City Library of The Hague (Netherlands), Sunday 24 August 1997 to Friday 29 August 1997 edited by Marie-Françoise Bisbrouck and Marc Chauveinc I TABLE OF CONTENTS 1. Program,............................................................................................ III 2. Introduction: Marc Chauveinc, Anke van Kampen and Wim Renes, .................................................................................................. 1 3. Some thoughts on the design of major library buildings: Harry Faulkner-Brown, architect/consultant, Anick, Hexham, United Kingdom, .......................................................................................... 11 4. The Central Library of The Hague in the most prominent place in the city: Wim Renes, director, City Library of The Hague, the Netherlands................................................................................ 27 5. Is an intelligent building automatically a functional library ? : Hanke Roos, manager, Central Library of The Hague, the Netherlands ...................................................................................... 53 6. Intelligent buildings: Jacques Mol, consultant, Valstar Simonis consulting engineers Rijswijk, Netherlands, ................................ 65 7. Die Deutsche Bibliothek in Frankfurt-am-Main: Ingo Kolasa, building expert/co-ordinator der Deutsche Bibliothek, Frankfurt-am-Main, Germany, ...................................................... -
Smart Logistics for Libraries the Company Telelift
SMART LOGISTICS FOR LIBRARIES THE COMPANY TELELIFT THINK GLOBAL + ACT LOCAL TELELIFT has over 50 years of experience in building machines and equipment for internal conveyor systems. Solutions developed by this technology expert have been put to cost-efficient use in libraries since 1972. The company has a policy of working in collaboration with professional partners from the library sector and experienced architectural and planning practices. Thanks to customized logistics solutions and proactive project management with all stakeholders – from consultancy to design and implementation – Telelift ranks as a leading global supplier of intelligent transport systems in the library sector, including public, scientific and specialist libraries and archives. + TAILORED logistics solutions PARTNER NETWORK in the library sector DEVELOPMENT + PRODUCTION in Germany INTEGRATED SYSTEMS for all kinds of libraries and archives LIBRARY 4.0 LONG-TERM INVESTMENT SECURITY thanks to advanced technology THE FUTURE IS ALREADY IN SIGHT Libraries are multi-media houses and modern educational and cultural centres Maisach these days, reaching out to children, young people and adults of all educational Winnenden and cultural backgrounds. They provide free access to information, promoting Berlin research, science and life-long learning. In our digitised, networked society, libraries also convey the relevant media skills. Libraries are a Third Place, encouraging communication and encounter – they nurture cultural identity and are a force for social integration. Shanghai THIS MEANS that innovative library technology is more than ever a key factor. It helps libraries to focus on their valued role in terms of culture and education and meet growing demand in the context of digital transformation. -
Ups and Downs Economic and Cultural Effects of File Sharing On
Brassersplein 2 Postbus 5050 2600 GB Delft www.tno.nl T +31 15 285 70 00 TNO-rapport F +31 15 285 70 57 [email protected] 34782 Ups and downs Economic and cultural effects of file sharing on music, film and games Datum 18 February 2009 Authors TNO: Annelies Huygen (project leader) Paul Rutten (and Leiden University) Sanne Huveneers Sander Limonard SEO: Joost Poort Jorna Leenheer Kieja Janssen IViR: Nico van Eijk Natali Helberger Commissioned by Ministries of Education, Culture and Science, Economic Affairs and Justice Translation We'd like to thank the team of translators - Willemien Kneppelhout, Anita Graafland and Peter Kell - who have worked so hard to ensure that this English language version is not only accurate but also, we hope, a pleasure to read. Number of pages 128 Brassersplein 2 Postbus 5050 2600 GB Delft www.tno.nl T +31 15 285 70 00 F +31 15 285 70 57 [email protected] Advisory Committee Ministry of Economic Affairs Maurits Kreijveld Paula Westhoven Margreet Groenenboom Ministry of Justice Anja van Zandvoort Esther Jägers Ministry of Education, Culture and Science Bart Hofstede Chantal Olffers (chairman) TNO-rapport | Ups and downs 3 / 128 Management Summary The main aim of this study is to identify the short- and long-term economic and cultural effects of file sharing on music, films and games. File sharing is the catch-all term for uploading and downloading. The short-term implications examined include the direct costs and benefits to society at large. In order to determine the long-term impact, we analyse changes in the industry’s business models as well as in cultural diversity and the accessibility of content.