Hospital Stars For Patient Satisfaction Kaiser Health News

Hospital Stars For Patient Satisfaction Medicare has assigned stars to 3,553 hospitals to show how patients graded their stays. Hospitals with the lowest ratings received one star, while the ones with the best reviews were awarded five stars. This chart shows how many stars each hospital received. Medicare did not give stars to hospitals if fewer than 100 patients answered their surveys.

Source: Centers for Medicare & Medicaid Services

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent FAYETTE MEDICAL CENTER FAYETTE AL 5 Between 100 and 299 31% MONROE COUNTY HOSPITAL MONROEVILLE AL 5 Between 100 and 299 26% DEWITT HOSPITAL & NURSING HOME, INC DE WITT AR 5 Between 100 and 299 35% PHYSICIANS' SPECIALTY HOSPITAL FAYETTEVILLE AR 5 Between 100 and 299 49% ARKANSAS HEART HOSPITAL LITTLE ROCK AR 5 300 or more 40% ARKANSAS SURGICAL HOSPITAL NO LITTLE ROCK AR 5 300 or more 58% BANNER GOLDFIELD MEDICAL CENTER APACHE JUNCTION AZ 5 Between 100 and 299 28% ARIZONA ORTHOPEDIC AND SURGICAL SPECIALITY HOSP CHANDLER AZ 5 Between 100 and 299 57% ARIZONA SPINE AND JOINT HOSPITAL MESA AZ 5 300 or more 59% MAYO CLINIC HOSPITAL PHOENIX AZ 5 300 or more 37% SHARP CORONADO HOSPITAL AND HLTHCR CTR CORONADO CA 5 300 or more 53% FRESNO SURGICAL HOSPITAL FRESNO CA 5 300 or more 61% HOAG ORTHOPEDIC INSTITUTE IRVINE CA 5 300 or more 57% MENLO PARK SURGICAL HOSPITAL MENLO PARK CA 5 Between 100 and 299 48% STANISLAUS SURGICAL HOSPITAL MODESTO CA 5 300 or more 58% PATIENTS' HOSPITAL OF REDDING REDDING CA 5 Between 100 and 299 49% TAHOE FOREST HOSPITAL TRUCKEE CA 5 Between 100 and 299 32% FRANK R HOWARD MEMORIAL HOSPITAL WILLITS CA 5 300 or more 35% ASPEN VALLEY HOSPITAL ASPEN CO 5 Between 100 and 299 32% ANIMAS SURGICAL HOSPITAL, LLC DURANGO CO 5 Between 100 and 299 56% ORTHOCOLORADO HOSPITAL AT ST ANTHONY MED CAMPUS LAKEWOOD CO 5 300 or more 58%

April 16, 2015 1 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent YAMPA VALLEY MEDICAL CENTER STEAMBOAT SPRINGS CO 5 300 or more 40% MAYO CLINIC JACKSONVILLE FL 5 300 or more 36% VIERA HOSPITAL MELBOURNE FL 5 300 or more 46% SACRED HEART HOSPITAL ON THE GULF PORT SAINT JOE FL 5 Between 100 and 299 38% MARINERS HOSPITAL TAVERNIER FL 5 Between 100 and 299 32% BACON COUNTY HOSPITAL ALMA GA 5 Between 100 and 299 39% NORTHSIDE MEDICAL CENTER COLUMBUS GA 5 300 or more 51% SOUTHEASTERN REGIONAL MEDICAL CENTER NEWNAN GA 5 Between 100 and 299 27% EMANUEL MEDICAL CENTER SWAINSBORO GA 5 Between 100 and 299 33% KAUAI VETERANS MEMORIAL HOSPITAL WAIMEA HI 5 Between 100 and 299 28% ST ANTHONY REGIONAL HOSPITAL & NURSING HOME CARROLL IA 5 300 or more 50% FLOYD COUNTY MEMORIAL HOSPITAL CHARLES CITY IA 5 Between 100 and 299 55% IOWA SPECIALTY HOSPITAL‐CLARION CLARION IA 5 300 or more 39% AVERA HOLY FAMILY HOSPITAL ESTHERVILLE IA 5 Between 100 and 299 41% FORT MADISON COMMUNITY HOSPITAL FORT MADISON IA 5 300 or more 36% MYRTUE MEDICAL CENTER HARLAN IA 5 Between 100 and 299 29% STEWART MEMORIAL COMMUNITY HOSPITAL LAKE CITY IA 5 Between 100 and 299 38% FLOYD VALLEY HOSPITAL LE MARS IA 5 Between 100 and 299 40% REGIONAL MEDICAL CENTER MANCHESTER IA 5 300 or more 44% ORANGE CITY AREA HEALTH SYSTEM ORANGE CITY IA 5 Between 100 and 299 49% WAVERLY HEALTH CENTER WAVERLY IA 5 Between 100 and 299 37% ST LUKE'S WOOD RIVER MEDICAL CENTER KETCHUM ID 5 Between 100 and 299 41% ST LUKE'S MCCALL MC CALL ID 5 Between 100 and 299 40% NORTHWEST SPECIALTY HOSPITAL POST FALLS ID 5 300 or more 57% ST JOSEPHS HOSPITAL BREESE IL 5 300 or more 42% GIBSON COMMUNITY HOSPITAL GIBSON CITY IL 5 300 or more 41% ST JOSEPH'S HOSPITAL HIGHLAND IL 5 Between 100 and 299 45% OSF ST LUKES MEDICAL CENTER KEWANEE IL 5 Between 100 and 299 38% ABRAHAM LINCOLN MEMORIAL HOSPITAL LINCOLN IL 5 Between 100 and 299 32% MENDOTA COMMUNITY HOSPITAL MENDOTA IL 5 Between 100 and 299 55%

April 16, 2015 2 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent MASSAC MEMORIAL HOSPITAL METROPOLIS IL 5 Between 100 and 299 34% WABASH GENERAL HOSPITAL MOUNT CARMEL IL 5 Between 100 and 299 46% ILLINOIS VALLEY COMMUNITY HOSPITAL PERU IL 5 300 or more 40% ROCHELLE COMMUNITY HOSPITAL ROCHELLE IL 5 Between 100 and 299 34% SALEM TOWNSHIP HOSPITAL SALEM IL 5 Between 100 and 299 42% TAYLORVILLE MEMORIAL HOSPITAL TAYLORVILLE IL 5 Between 100 and 299 35% MIDWESTERN REGION MED CENTER ZION IL 5 300 or more 34% MARGARET MARY COMMUNITY HOSPITAL INC BATESVILLE IN 5 300 or more 38% HENDRICKS REGIONAL HEALTH DANVILLE IN 5 300 or more 38% ORTHOPAEDIC HOSPITAL AT PARKVIEW NORTH LLC FORT WAYNE IN 5 Between 100 and 299 60% INDIANA ORTHOPAEDIC HOSPITAL INDIANAPOLIS IN 5 300 or more 60% UNITY MEDICAL AND SURGICAL HOSPITAL MISHAWAKA IN 5 Between 100 and 299 51% HENRY COUNTY MEMORIAL HOSPITAL NEW CASTLE IN 5 300 or more 35% THE HEART HOSPITAL AT DEACONESS GATEWAY LLC NEWBURGH IN 5 300 or more 46% WOODLAWN HOSPITAL ROCHESTER IN 5 Between 100 and 299 27% GOOD SAMARITAN HOSPITAL VINCENNES IN 5 300 or more 35% WABASH COUNTY HOSPITAL WABASH IN 5 Between 100 and 299 48% NEOSHO MEMORIAL REGIONAL MEDICAL CENTER CHANUTE KS 5 300 or more 28% KANSAS CITY ORTHOPAEDIC INSTITUTE LEAWOOD KS 5 300 or more 51% MANHATTAN SURGICAL HOSPITAL LLC MANHATTAN KS 5 Between 100 and 299 63% MIAMI COUNTY MEDICAL CENTER PAOLA KS 5 Between 100 and 299 41% KANSAS SURGERY & RECOVERY CENTER WICHITA KS 5 300 or more 73% CLINTON COUNTY HOSPITAL, INC ALBANY KY 5 300 or more 58% MARSHALL COUNTY HOSPITAL BENTON KY 5 Between 100 and 299 35% WESTLAKE REGIONAL HOSPITAL COLUMBIA KY 5 Between 100 and 299 88% SAINT JOSEPH MARTIN MARTIN KY 5 Between 100 and 299 31% ROCKCASTLE COUNTY HOSPITAL, INC MOUNT VERNON KY 5 Between 100 and 299 27% PIKEVILLE MEDICAL CENTER PIKEVILLE KY 5 300 or more 33% RUSSELL COUNTY HOSPITAL RUSSELL SPRINGS KY 5 Between 100 and 299 29% CENTRAL LOUISIANA SURGICAL HOSPITAL ALEXANDRIA LA 5 300 or more 56%

April 16, 2015 3 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent SURGICAL SPECIALTY CENTER OF BATON ROUGE BATON ROUGE LA 5 Between 100 and 299 43% THE NEUROMEDICAL CENTER HOSPITAL BATON ROUGE LA 5 300 or more 44% CITIZENS MEDICAL CENTER COLUMBIA LA 5 Between 100 and 299 44% FAIRWAY MEDICAL CENTER COVINGTON LA 5 Between 100 and 299 43% LADY OF THE SEA GENERAL HOSPITAL CUT OFF LA 5 Between 100 and 299 21% CYPRESS POINTE SURGICAL HOSPITAL HAMMOND LA 5 Between 100 and 299 34% PHYSICIANS MEDICAL CENTER HOUMA LA 5 Between 100 and 299 42% HEART HOSPITAL OF LAFAYETTE LAFAYETTE LA 5 300 or more 45% LAFAYETTE GENERAL MEDICAL CENTER LAFAYETTE LA 5 300 or more 29% LAFAYETTE SURGICAL SPECIALTY HOSPITAL LAFAYETTE LA 5 300 or more 48% DOCTORS HOSPITAL AT DEER CREEK LLC LEESVILLE LA 5 Between 100 and 299 41% ST JAMES PARISH HOSPITAL LUTCHER LA 5 Between 100 and 299 23% P & S SURGICAL HOSPITAL MONROE LA 5 Between 100 and 299 48% GREEN CLINIC SURGICAL HOSPITAL RUSTON LA 5 Between 100 and 299 46% SPECIALISTS HOSPITAL SHREVEPORT SHREVEPORT LA 5 300 or more 53% SOUTHERN SURGICAL HOSPITAL SLIDELL LA 5 300 or more 42% CLINTON HOSPITAL ASSOCIATION CLINTON MA 5 Between 100 and 299 30% FAIRVIEW HOSPITAL GREAT BARRINGTON MA 5 Between 100 and 299 38% MARTHA'S VINEYARD HOSPITAL INC OAK BLUFFS MA 5 Between 100 and 299 26% MOUNT DESERT ISLAND HOSPITAL BAR HARBOR ME 5 Between 100 and 299 27% BLUE HILL MEMORIAL HOSPITAL BLUE HILL ME 5 Between 100 and 299 36% ST ANDREWS HOSPITAL (LINCOLN COUNTY HEALTHCARE) BOOTHBAY HARBOR ME 5 Between 100 and 299 30% CALAIS REGIONAL HOSPITAL CALAIS ME 5 Between 100 and 299 21% MILLINOCKET REGIONAL HOSPITAL MILLINOCKET ME 5 Between 100 and 299 36% MERCY HOSPITAL PORTLAND ME 5 300 or more 38% YORK HOSPITAL YORK ME 5 300 or more 33% ST JOSEPH MERCY CHELSEA CHELSEA MI 5 300 or more 40% BELL HOSPITAL ISHPEMING MI 5 Between 100 and 299 47% SCHOOLCRAFT MEMORIAL HOSPITAL MANISTIQUE MI 5 Between 100 and 299 55% OAKLAWN HOSPITAL MARSHALL MI 5 300 or more 42%

April 16, 2015 4 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent LAKELAND COMMUNITY HOSPITAL, WATERVLIET WATERVLIET MI 5 Between 100 and 299 40% SPECTRUM HEALTH ZEELAND COMMUNITY HOSPITAL ZEELAND MI 5 300 or more 41% RIVERWOOD HEALTHCARE CENTER AITKIN MN 5 Between 100 and 299 43% BIGFORK VALLEY HOSPITAL BIGFORK MN 5 Between 100 and 299 53% MUNICIPAL HOSPITAL AND GRANITE MANOR GRANITE FALLS MN 5 Between 100 and 299 50% SANFORD LUVERNE MEDICAL CENTER LUVERNE MN 5 Between 100 and 299 47% MAYO CLINIC HEALTH SYSTEM ‐ NEW PRAGUE NEW PRAGUE MN 5 Between 100 and 299 37% NEW ULM MEDICAL CENTER NEW ULM MN 5 300 or more 41% FAIRVIEW NORTHLAND REGIONAL HOSPITAL PRINCETON MN 5 300 or more 36% REDWOOD AREA HOSPITAL REDWOOD FALLS MN 5 Between 100 and 299 40% SLEEPY EYE MUNICIPAL HOSPITAL SLEEPY EYE MN 5 Between 100 and 299 42% LAKEWOOD HEALTH SYSTEM STAPLES MN 5 300 or more 35% LAKEVIEW MEMORIAL HOSPITAL STILLWATER MN 5 300 or more 51% HEALTHEAST WOODWINDS HOSPITAL WOODBURY MN 5 300 or more 38% LAFAYETTE REGIONAL HEALTH CENTER LEXINGTON MO 5 Between 100 and 299 30% WRIGHT MEMORIAL HOSPITAL TRENTON MO 5 Between 100 and 299 31% KING'S DAUGHTERS MEDICAL CENTER‐BROOKHAVEN BROOKHAVEN MS 5 300 or more 30% WEBSTER GENERAL HOSPITAL/SWING BED EUPORA MS 5 Between 100 and 299 23% BARRETT MEMORIAL HOSPITAL DILLON MT 5 Between 100 and 299 36% GREAT FALLS CLINIC MEDICAL CENTER GREAT FALLS MT 5 Between 100 and 299 42% NORTH CAROLINA SPECIALTY HOSPITAL DURHAM NC 5 300 or more 55% FIRSTHEALTH MOORE REGIONAL HOSPITAL PINEHURST NC 5 300 or more 32% CHATHAM HOSPITAL INC SILER CITY NC 5 Between 100 and 299 25% BOONE COUNTY HEALTH CENTER ALBION NE 5 Between 100 and 299 COMMUNITY MEDICAL CENTER, INC FALLS CITY NE 5 Between 100 and 299 44% LINCOLN SURGICAL HOSPITAL LINCOLN NE 5 300 or more 52% AVERA ST ANTHONY'S HOSPITAL O' NEILL NE 5 Between 100 and 299 39% MIDWEST SURGICAL HOSPITAL LLC OMAHA NE 5 300 or more 66% NEBRASKA ORTHOPAEDIC HOSPITAL OMAHA NE 5 300 or more 68% PENDER COMMUNITY HOSPITAL PENDER NE 5 Between 100 and 299 48%

April 16, 2015 5 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent BRODSTONE MEMORIAL HOSP SUPERIOR NE 5 Between 100 and 299 NORTHERN WESTCHESTER HOSPITAL MOUNT KISCO NY 5 300 or more 39% BLUFFTON HOSPITAL BLUFFTON OH 5 Between 100 and 299 41% TRIHEALTH EVENDALE HOSPITAL CINCINNATI OH 5 300 or more 63% UNIVERSITY HOSPITALS CONNEAUT MEDICAL CENTER CONNEAUT OH 5 Between 100 and 299 49% DEFIANCE REGIONAL MEDICAL CENTER DEFIANCE OH 5 300 or more 35% MERCY HOSPITAL OF DEFIANCE DEFIANCE OH 5 300 or more 42% FOSTORIA COMMUNITY HOSPITAL FOSTORIA OH 5 Between 100 and 299 31% COMMUNITY MEMORIAL HOSPITAL HICKSVILLE OH 5 Between 100 and 299 32% HARDIN MEMORIAL HOSPITAL KENTON OH 5 Between 100 and 299 34% INSTITUTE FOR ORTHOPAEDIC SURGERY LIMA OH 5 300 or more 70% HOCKING VALLEY COMMUNITY HOSPITAL LOGAN OH 5 Between 100 and 299 37% MORROW COUNTY HOSPITAL MOUNT GILEAD OH 5 Between 100 and 299 32% MOUNT CARMEL NEW ALBANY SURGICAL HOSPITAL NEW ALBANY OH 5 300 or more 59% H B MAGRUDER MEMORIAL HOSPITAL PORT CLINTON OH 5 300 or more 42% OHIO VALLEY MEDICAL CENTER, LLC SPRINGFIELD OH 5 300 or more 40% SURGICAL HOSPITAL AT SOUTHWOODS YOUNGSTOWN OH 5 300 or more 73% MCBRIDE CLINIC ORTHOPEDIC HOSPITAL, L L COKLAHOMA CITY OK 5 300 or more 56% OKLAHOMA CENTER FOR ORTHOPAEDIC & MULTI‐SP OKLAHOMA CITY OK 5 Between 100 and 299 46% OKLAHOMA HEART HOSPITAL OKLAHOMA CITY OK 5 300 or more 44% OKLAHOMA HEART HOSPITAL SOUTH OKLAHOMA CITY OK 5 300 or more 37% OKLAHOMA SPINE HOSPITAL OKLAHOMA CITY OK 5 300 or more 39% BAILEY MEDICAL CENTER, LLC OWASSO OK 5 300 or more 34% OKLAHOMA SURGICAL HOSPITAL, LLC TULSA OK 5 300 or more 46% SOUTHWESTERN REGIONAL MEDICAL CENTER TULSA OK 5 Between 100 and 299 29% TULSA SPINE & SPECIALTY HOSPITAL TULSA OK 5 300 or more 49% SURGICAL SPECIALTY CENTER AT COORDINATED HEALTH ALLENTOWN PA 5 300 or more 60% COORDINATED HEALTH ORTHOPEDIC HOSPITAL BETHLEHEM PA 5 300 or more 65% CANCER TREATMENT CENTERS OF AMERICA PHILADELPHIA PA 5 Between 100 and 299 26% PHYSICIAN'S CARE SURGICAL HOSPITAL ROYERSFORD PA 5 300 or more 72%

April 16, 2015 6 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent ADVANCED SURGICAL HOSPITAL WASHINGTON PA 5 Between 100 and 299 80% SURGICAL INSTITUTE OF READING WYOMISSING PA 5 300 or more 75% OSS ORTHOPAEDIC HOSPITAL YORK PA 5 300 or more 69% WELLSPAN SURGERY AND REHABILITATION HOSPITAL YORK PA 5 300 or more 62% SOUTH COUNTY HOSPITAL INC WAKEFIELD RI 5 300 or more 45% ABBEVILLE AREA MEDICAL CENTER ABBEVILLE SC 5 Between 100 and 299 34% GHS PATEWOOD MEMORIAL HOSPITAL GREENVILLE SC 5 300 or more 53% GHS GREER MEMORIAL HOSPITAL GREER SC 5 300 or more 32% MOUNT PLEASANT HOSPITAL MOUNT PLEASANT SC 5 300 or more 29% DAKOTA PLAINS SURGICAL CENTER LLP ABERDEEN SD 5 Between 100 and 299 78% SANFORD ABERDEEN MEDICAL CENTER ABERDEEN SD 5 300 or more 36% SIOUXLAND SURGERY CENTER LIMITED PARTNERSHIP DAKOTA DUNES SD 5 300 or more 65% BLACK HILLS SURGICAL HOSPITAL LLP RAPID CITY SD 5 300 or more 65% AVERA HEART HOSPITAL OF SOUTH DAKOTA SIOUX FALLS SD 5 300 or more 59% SIOUX FALLS SPECIALTY HOSPITAL LLP SIOUX FALLS SD 5 300 or more 73% JELLICO COMMUNITY HOSPITAL JELLICO TN 5 Between 100 and 299 17% UNITED REGIONAL MEDICAL CENTER MANCHESTER TN 5 Between 100 and 299 20% SAINT THOMAS HOSPITAL FOR SPINAL SURGERY NASHVILLE TN 5 300 or more 57% QUAIL CREEK SURGICAL HOSPITAL AMARILLO TX 5 300 or more 59% BAYLOR ORTHOPEDIC AND SPINE HOSPITAL AT ARLINGTON ARLINGTON TX 5 300 or more 51% TEXAS HEALTH HEART & VASCULAR HOSPITAL ARLINGTON ARLINGTON TX 5 300 or more 35% NORTHWEST HILLS SURGICAL HOSPITAL AUSTIN TX 5 Between 100 and 299 36% HOUSTON ORTHOPEDIC AND SPINE HOSPITAL BELLAIRE TX 5 300 or more 47% PHYSICIANS CENTRE,THE BRYAN TX 5 Between 100 and 299 48% CHILDRESS REGIONAL MEDICAL CENTER CHILDRESS TX 5 Between 100 and 299 28% MITCHELL COUNTY HOSPITAL DISTRICT COLORADO CITY TX 5 Between 100 and 299 39% BAYLOR HEART AND VASCULAR HOSPITAL DALLAS TX 5 300 or more 33% BAYLOR MEDICAL CENTER AT UPTOWN DALLAS TX 5 300 or more 49% NORTH CENTRAL SURGICAL CENTER LLP DALLAS TX 5 300 or more 53% TEXAS INSTITUTE FOR SURGERY AT PRESBYTERIAN HOSPIT DALLAS TX 5 Between 100 and 299 43%

April 16, 2015 7 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent EASTLAND MEMORIAL HOSPITAL EASTLAND TX 5 Between 100 and 299 33% USMD HOSPITAL AT FORT WORTH LP FORT WORTH TX 5 Between 100 and 299 42% HILL COUNTRY MEMORIAL HOSPITAL INC FREDERICKSBURG TX 5 300 or more 42% HAMILTON GENERAL HOSPITAL HAMILTON TX 5 Between 100 and 299 31% ROLLINS BROOK COMMUNITY HOSPITAL LAMPASAS TX 5 Between 100 and 299 32% EAST TEXAS MEDICAL CENTER PITTSBURG PITTSBURG TX 5 Between 100 and 299 33% TEXAS HEALTH CENTER FOR DIAGNOSTICS & SURGERY PLAN PLANO TX 5 Between 100 and 299 37% THE HEART HOSPITAL BAYLOR PLANO PLANO TX 5 300 or more 42% EAST TEXAS MEDICAL CENTER QUITMAN QUITMAN TX 5 Between 100 and 299 32% FOUNDATION SURGICAL HOSPITAL OF SAN ANTONIO SAN ANTONIO TX 5 300 or more 42% METHODIST AMBULATORY SURGERY HOSPITAL NW SAN ANTONIO TX 5 Between 100 and 299 47% SOUTH TEXAS SPINE AND SURGICAL HOSPITAL SAN ANTONIO TX 5 300 or more 60% HERITAGE PARK SURGICAL HOSPITAL SHERMAN TX 5 Between 100 and 299 56% TEXAS HEALTH HARRIS METHODIST HOSPITAL SOUTHLAKE SOUTHLAKE TX 5 300 or more 56% TEXAS HEALTH HARRIS METHODIST HOSPITAL STEPHENVILL STEPHENVILLE TX 5 300 or more 28% SUGAR LAND SURGICAL HOSPITAL LLP SUGAR LAND TX 5 Between 100 and 299 49% BAYLOR MEDICAL CENTER AT TROPHY CLUB TROPHY CLUB TX 5 Between 100 and 299 32% TEXAS SPINE AND JOINT HOSPITAL TYLER TX 5 300 or more 54% TYLER COUNTY HOSPITAL WOODVILLE TX 5 Between 100 and 299 29% GUNNISON VALLEY HOSPITAL GUNNISON UT 5 Between 100 and 299 45% SANPETE VALLEY HOSPITAL ‐ CAH MOUNT PLEASANT UT 5 Between 100 and 299 41% PARK CITY MEDICAL CENTER PARK CITY UT 5 300 or more 41% CARILION TAZEWELL COMMUNITY HOSPITAL TAZEWELL VA 5 Between 100 and 299 35% PULLMAN REGIONAL HOSPITAL PULLMAN WA 5 300 or more 38% CONFLUENCE HEALTH‐ WENATCHEE VALLEY HOSP & CLINICS WENATCHEE WA 5 Between 100 and 299 51% OAKLEAF SURGICAL HOSPITAL ALTOONA WI 5 300 or more 80% ST CLARE HOSPITAL BARABOO WI 5 300 or more 34% BLACK RIVER MEMORIAL HOSPITAL BLACK RIVER FALLS WI 5 Between 100 and 299 42% CALUMET MEDICAL CENTER CHILTON WI 5 Between 100 and 299 63% COLUMBUS COMMUNITY HOSPITAL COLUMBUS WI 5 Between 100 and 299 47%

April 16, 2015 8 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent MEMORIAL HOSPITAL OF LAFAYETTE COUNTY DARLINGTON WI 5 Between 100 and 299 52% UPLAND HILLS HEALTH DODGEVILLE WI 5 Between 100 and 299 44% MINISTRY EAGLE RIVER MEMORIAL HOSPITAL EAGLE RIVER WI 5 Between 100 and 299 46% MIDWEST ORTHOPEDIC SPECIALTY HOSPITAL FRANKLIN WI 5 300 or more 62% ORTHOPAEDIC HOSPITAL OF WISCONSIN GLENDALE WI 5 300 or more 66% AURORA MEDICAL CENTER GRAFTON WI 5 300 or more 43% BELLIN MEMORIAL HOSPITAL GREEN BAY WI 5 300 or more 51% GRANT REGIONAL HEALTH CENTER LANCASTER WI 5 Between 100 and 299 48% ASPIRUS MEDFORD HOSPITAL & CLINICS, INC MEDFORD WI 5 Between 100 and 299 47% COLUMBIA CENTER MEQUON WI 5 Between 100 and 299 48% THE MONROE CLINIC MONROE WI 5 300 or more 45% LADD MEMORIAL HOSPITAL OSCEOLA WI 5 Between 100 and 299 40% FLAMBEAU HOSPITAL PARK FALLS WI 5 Between 100 and 299 45% CROSSING RIVERS HEALTH MEDICAL CENTER PRAIRIE DU CHIEN WI 5 300 or more 48% SAUK PRAIRIE HOSPITAL PRAIRIE DU SAC WI 5 300 or more 63% RIVER FALLS AREA HOSPITAL RIVER FALLS WI 5 Between 100 and 299 43% SPOONER HEALTH SYSTEM SPOONER WI 5 Between 100 and 299 40% STOUGHTON HOSPITAL STOUGHTON WI 5 Between 100 and 299 51% TOMAH MEMORIAL HOSPITAL TOMAH WI 5 Between 100 and 299 31% VERNON MEMORIAL HOSPITAL VIROQUA WI 5 300 or more 63% FAIRBANKS MEMORIAL HOSPITAL FAIRBANKS AK 4 300 or more 28% SOUTH PENINSULA HOSPITAL HOMER AK 4 Between 100 and 299 34% BARTLETT REGIONAL HOSPITAL JUNEAU AK 4 Between 100 and 299 26% PEACEHEALTH KETCHIKAN MEDICAL CENTER KETCHIKAN AK 4 Between 100 and 299 24% PROVIDENCE KODIAK ISLAND MEDICAL CTR KODIAK AK 4 Between 100 and 299 22% RUSSELL HOSPITAL ALEXANDER CITY AL 4 300 or more 38% CLAY COUNTY HOSPITAL ASHLAND AL 4 Between 100 and 299 42% NORTH BALDWIN INFIRMARY BAY MINETTE AL 4 300 or more 33% BAPTIST MEDICAL CENTER‐PRINCETON BIRMINGHAM AL 4 300 or more 30% ST VINCENT'S BIRMINGHAM BIRMINGHAM AL 4 300 or more 33%

April 16, 2015 9 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent TRINITY MEDICAL CENTER BIRMINGHAM AL 4 300 or more 31% UNIVERSITY OF ALABAMA HOSPITAL BIRMINGHAM AL 4 300 or more 25% MARSHALL MEDICAL CENTER SOUTH BOAZ AL 4 300 or more 38% D W MCMILLAN MEMORIAL HOSPITAL BREWTON AL 4 Between 100 and 299 28% CULLMAN REGIONAL MEDICAL CENTER CULLMAN AL 4 300 or more 37% FLOWERS HOSPITAL DOTHAN AL 4 300 or more 38% EVERGREEN MEDICAL CENTER EVERGREEN AL 4 Between 100 and 299 29% THOMAS HOSPITAL FAIRHOPE AL 4 300 or more 43% SOUTH BALDWIN REGIONAL MEDICAL CENTER FOLEY AL 4 300 or more 35% WIREGRASS MEDICAL CENTER GENEVA AL 4 Between 100 and 299 30% GEORGIANA MEDICAL CENTER GEORGIANA AL 4 Between 100 and 299 36% L V STABLER MEMORIAL HOSPITAL GREENVILLE AL 4 Between 100 and 299 36% HUNTSVILLE HOSPITAL HUNTSVILLE AL 4 300 or more 29% MOBILE INFIRMARY MOBILE AL 4 300 or more 36% BAPTIST MEDICAL CENTER EAST MONTGOMERY AL 4 300 or more 29% LAWRENCE MEDICAL CENTER MOULTON AL 4 Between 100 and 299 24% ST VINCENT'S ST CLAIR PELL CITY AL 4 300 or more 37% JACK HUGHSTON MEMORIAL HOSPITAL PHENIX CITY AL 4 300 or more 53% PRATTVILLE BAPTIST HOSPITAL PRATTVILLE AL 4 300 or more 33% HIGHLANDS MEDICAL CENTER SCOTTSBORO AL 4 300 or more 35% COOSA VALLEY MEDICAL CENTER SYLACAUGA AL 4 300 or more 32% COMMUNITY HOSPITAL INC TALLASSEE AL 4 300 or more 33% TROY REGIONAL MEDICAL CENTER TROY AL 4 Between 100 and 299 28% ELMORE COMMUNITY HOSPITAL WETUMPKA AL 4 Between 100 and 299 34% WASHINGTON REGIONAL MED CTR AT NORTH HILLS FAYETTEVILLE AR 4 300 or more 35% BAPTIST HEALTH MEDICAL CENTER HEBER SPINGS HEBER SPRINGS AR 4 Between 100 and 299 36% WADLEY REGIONAL MEDICAL CENTER AT HOPE HOPE AR 4 Between 100 and 299 32% NEA BAPTIST MEMORIAL HOSPITAL JONESBORO AR 4 300 or more 31% MAGNOLIA HOSPITAL MAGNOLIA AR 4 Between 100 and 299 27% MENA REGIONAL HEALTH SYSTEM MENA AR 4 Between 100 and 299 20%

April 16, 2015 10 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent ST VINCENT MORRILTON MORRILTON AR 4 Between 100 and 299 30% BAPTIST HEALTH MEDICAL CENTER NORTH LITTLE ROCK NORTH LITTLE ROCK AR 4 300 or more 28% MERCY HOSPITAL NORTHWEST ARKANSAS ROGERS AR 4 300 or more 37% BRADLEY COUNTY MEDICAL CENTER WARREN AR 4 Between 100 and 299 17% CROSSRIDGE COMMUNITY HOSPITAL WYNNE AR 4 Between 100 and 299 40% VERDE VALLEY MEDICAL CENTER COTTONWOOD AZ 4 300 or more 37% BANNER GATEWAY MEDICAL CENTER GILBERT AZ 4 300 or more 31% GILBERT HOSPITAL GILBERT AZ 4 Between 100 and 299 22% BANNER BAYWOOD MEDICAL CENTER MESA AZ 4 300 or more 33% BANNER HEART HOSPITAL MESA AZ 4 300 or more 38% BANNER ESTRELLA MEDICAL CENTER PHOENIX AZ 4 300 or more 30% OASIS HOSPITAL PHOENIX AZ 4 300 or more 55% SURGICAL HOSPITAL OF PHOENIX, THE PHOENIX AZ 4 300 or more 50% YAVAPAI REGIONAL MEDICAL CENTER PRESCOTT AZ 4 300 or more 44% MT GRAHAM REGIONAL MEDICAL CENTER SAFFORD AZ 4 300 or more 41% BANNER IRONWOOD MEDICAL CENTER SAN TAN VALLEY AZ 4 300 or more 30% SCOTTSDALE HEALTHCARE‐THOMPSON PEAK HOSPITAL SCOTTSDALE AZ 4 300 or more 37% BANNER BOSWELL MEDICAL CENTER SUN CITY AZ 4 300 or more 36% WICKENBURG COMMUNITY HOSPITAL WICKENBURG AZ 4 Between 100 and 299 43% KAISER FOUNDATION HOSPITAL ‐ ANAHEIM ANAHEIM CA 4 300 or more 33% SUTTER AUBURN FAITH HOSPITAL AUBURN CA 4 300 or more 37% KAISER FOUNDATION HOSPITAL ‐ BALDWIN PARK BALDWIN PARK CA 4 300 or more 30% NORTHERN INYO HOSPITAL BISHOP CA 4 Between 100 and 299 32% MILLS‐PENINSULA MEDICAL CENTER BURLINGAME CA 4 300 or more 33% SHARP CHULA VISTA MEDICAL CENTER CHULA VISTA CA 4 300 or more 26% CLOVIS COMMUNITY MEDICAL CENTER CLOVIS CA 4 300 or more 34% SUTTER DAVIS HOSPITAL DAVIS CA 4 300 or more 33% KAISER FOUNDATION HOSPITAL ‐ DOWNEY DOWNEY CA 4 300 or more 27% CITY OF HOPE HELFORD CLINICAL RESEARCH HOSPITAL DUARTE CA 4 300 or more 33% KAISER FOUNDATION HOSPITAL FONTANA FONTANA CA 4 300 or more 27%

April 16, 2015 11 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent FRESNO HEART AND SURGICAL HOSPITAL FRESNO CA 4 300 or more 40% KAISER FOUNDATION HOSPITAL ‐ FRESNO FRESNO CA 4 300 or more 33% SCRIPPS GREEN HOSPITAL LA JOLLA CA 4 300 or more 42% SCRIPPS MEMORIAL HOSPITAL LA JOLLA LA JOLLA CA 4 300 or more 33% KAISER FOUNDATION HOSPITAL ‐ LOS ANGELES LOS ANGELES CA 4 300 or more 33% MAMMOTH HOSPITAL MAMMOTH LAKES CA 4 Between 100 and 299 33% COMMUNITY HOSPITAL OF THE MONTEREY PENINSULA MONTEREY CA 4 300 or more 38% MERCY MEDICAL CENTER MT SHASTA MOUNT SHASTA CA 4 Between 100 and 299 33% HOAG MEMORIAL HOSPITAL PRESBYTERIAN NEWPORT BEACH CA 4 300 or more 32% NOVATO COMMUNITY HOSPITAL NOVATO CA 4 300 or more 34% ST JOSEPH HOSPITAL ORANGE CA 4 300 or more 36% HUNTINGTON MEMORIAL HOSPITAL PASADENA CA 4 300 or more 32% PLACENTIA LINDA HOSPITAL PLACENTIA CA 4 300 or more 39% MARSHALL MEDICAL CENTER PLACERVILLE CA 4 300 or more 31% VALLEYCARE MEDICAL CENTER PLEASANTON CA 4 300 or more 30% REDLANDS COMMUNITY HOSPITAL REDLANDS CA 4 300 or more 30% KAISER FOUNDATION HOSPITAL ‐ ROSEVILLE ROSEVILLE CA 4 300 or more 35% MERCY GENERAL HOSPITAL SACRAMENTO CA 4 300 or more 35% ST HELENA HOSPITAL SAINT HELENA CA 4 300 or more 34% SHARP MEMORIAL HOSPITAL SAN DIEGO CA 4 300 or more 32% UCSF MEDICAL CENTER SAN FRANCISCO CA 4 300 or more 29% SIERRA VISTA REGIONAL MEDICAL CENTER SAN LUIS OBISPO CA 4 300 or more 42% KAISER FOUNDATION HOSPITAL SAN RAFAEL CA 4 300 or more 44% SAN RAMON REGIONAL MEDICAL CTR SAN RAMON CA 4 300 or more 40% GOLETA VALLEY COTTAGE HOSPITAL SANTA BARBARA CA 4 300 or more 44% SANTA BARBARA COTTAGE HOSPITAL SANTA BARBARA CA 4 300 or more 37% KAISER FOUNDATION HOSPITAL‐SANTA CLARA SANTA CLARA CA 4 300 or more 34% SUTTER MATERNITY & SURGERY CENTER OF SANTA CRUZ SANTA CRUZ CA 4 300 or more 41% KAISER FOUNDATION HOSPITAL‐SANTA ROSA SANTA ROSA CA 4 300 or more 35% SONOMA VALLEY HOSPITAL SONOMA CA 4 Between 100 and 299 29%

April 16, 2015 12 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent KAISER FOUNDATION HOSPITAL ‐ SOUTH SAN FRANCISCO SOUTH SAN FRANCISCO CA 4 300 or more 36% STANFORD HOSPITAL STANFORD CA 4 300 or more 32% BANNER LASSEN MEDICAL CENTER SUSANVILLE CA 4 Between 100 and 299 29% SUTTER TRACY COMMUNITY HOSPITAL TRACY CA 4 300 or more 24% PRESBYTERIAN INTERCOMMUNITY HOSPITAL WHITTIER CA 4 300 or more 21% WOODLAND MEMORIAL HOSPITAL WOODLAND CA 4 Between 100 and 299 27% KAISER FOUNDATION HOSPITAL ‐ WOODLAND HILLS WOODLAND HILLS CA 4 300 or more 37% SUTTER SURGICAL HOSPITAL ‐ NORTH VALLEY YUBA CITY CA 4 Between 100 and 299 49% UNIVERSITY OF COLORADO HOSPITAL ANSCHUTZ INPATIENT AURORA CO 4 300 or more 25% PLATTE VALLEY MEDICAL CENTER BRIGHTON CO 4 300 or more 31% CENTURA HEALTH‐PENROSE ST FRANCIS HEALTH SERVICES COLORADO SPRINGS CO 4 300 or more 35% SOUTHWEST MEMORIAL HOSPITAL CORTEZ CO 4 Between 100 and 299 36% CENTURA HEALTH‐PORTER ADVENTIST HOSPITAL DENVER CO 4 300 or more 35% EXEMPLA SAINT JOSEPH HOSPITAL DENVER CO 4 300 or more 38% ROSE MEDICAL CENTER DENVER CO 4 300 or more 32% MERCY REGIONAL MEDICAL CENTER DURANGO CO 4 300 or more 33% ESTES PARK MEDICAL CENTER ESTES PARK CO 4 Between 100 and 299 38% POUDRE VALLEY HOSPITAL FORT COLLINS CO 4 300 or more 32% COLORADO PLAINS MEDICAL CENTER FORT MORGAN CO 4 Between 100 and 299 35% ST ANTHONY SUMMIT MEDICAL CENTER FRISCO CO 4 300 or more 34% VALLEY VIEW HOSPITAL ASSOCIATION GLENWOOD SPRINGS CO 4 300 or more 30% ST MARYS HOSPITAL AND MEDICAL CENTER GRAND JUNCTION CO 4 300 or more 35% NORTH COLORADO MEDICAL CENTER GREELEY CO 4 300 or more 29% GUNNISON VALLEY HOSPITAL GUNNISON CO 4 Between 100 and 299 32% CENTURA HEALTH‐ST ANTHONY HOSPITAL LAKEWOOD CO 4 300 or more 32% LONGMONT UNITED HOSPITAL LONGMONT CO 4 300 or more 33% CENTURA HEALTH‐AVISTA ADVENTIST HOSPITAL LOUISVILLE CO 4 300 or more 34% MCKEE MEDICAL CENTER LOVELAND CO 4 300 or more 27% MEDICAL CENTER OF THE ROCKIES LOVELAND CO 4 300 or more 32% MONTROSE MEMORIAL HOSPITAL MONTROSE CO 4 300 or more 31%

April 16, 2015 13 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent PARKER ADVENTIST HOSPITAL PARKER CO 4 300 or more 28% HEART OF THE ROCKIES REGIONAL MEDICAL CENTER SALIDA CO 4 Between 100 and 299 35% STERLING REGIONAL MEDCENTER STERLING CO 4 Between 100 and 299 34% VAIL VALLEY MEDICAL CENTER VAIL CO 4 300 or more 33% EXEMPLA LUTHERAN MEDICAL CENTER WHEAT RIDGE CO 4 300 or more 29% GREENWICH HOSPITAL ASSOCIATION GREENWICH CT 4 300 or more 34% MIDDLESEX HOSPITAL MIDDLETOWN CT 4 300 or more 35% MILFORD HOSPITAL, INC MILFORD CT 4 300 or more 35% DAY KIMBALL HOSPITAL PUTNAM CT 4 300 or more 33% NANTICOKE MEMORIAL HOSPITAL SEAFORD DE 4 300 or more 26% MORTON PLANT HOSPITAL CLEARWATER FL 4 300 or more 32% CAPE CANAVERAL HOSPITAL COCOA BEACH FL 4 300 or more 35% FLORIDA HOSPITAL MEMORIAL MEDICAL CENTER DAYTONA BEACH FL 4 300 or more 33% BAPTIST MEDICAL CENTER ‐ NASSAU FERNANDINA BEACH FL 4 300 or more 24% GULF BREEZE HOSPITAL GULF BREEZE FL 4 300 or more 42% HOMESTEAD HOSPITAL HOMESTEAD FL 4 300 or more 14% BAPTIST MEDICAL CENTER BEACHES JACKSONVILLE BEACH FL 4 300 or more 29% JAY HOSPITAL JAY FL 4 Between 100 and 299 36% JUPITER MEDICAL CENTER JUPITER FL 4 300 or more 28% FISHERMEN'S HOSPITAL MARATHON FL 4 Between 100 and 299 28% JACKSON HOSPITAL MARIANNA FL 4 300 or more 23% BAPTIST HOSPITAL OF MIAMI INC MIAMI FL 4 300 or more 21% WEST KENDALL BAPTIST HOSPITAL MIAMI FL 4 300 or more 21% MEMORIAL HOSPITAL MIRAMAR MIRAMAR FL 4 300 or more 22% SACRED HEART HOSPITAL ON THE EMERALD COAST MIRAMAR BEACH FL 4 300 or more 35% TWIN CITIES HOSPITAL NICEVILLE FL 4 300 or more 33% FLORIDA HOSPITAL ORLANDO FL 4 300 or more 25% BAPTIST HOSPITAL PENSACOLA FL 4 300 or more 34% DOCTOR'S MEMORIAL HOSPITAL INC PERRY FL 4 Between 100 and 299 27% SOUTH FLORIDA BAPTIST HOSPITAL PLANT CITY FL 4 300 or more 23%

April 16, 2015 14 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent SARASOTA MEMORIAL HOSPITAL SARASOTA FL 4 300 or more 38% FLORIDA HOSPITAL HEARTLAND MEDICAL CENTER SEBRING FL 4 300 or more 31% SOUTH MIAMI HOSPITAL, INC SOUTH MIAMI FL 4 300 or more 23% FLORIDA HOSPITAL CARROLLWOOD TAMPA FL 4 300 or more 27% ST JOSEPH'S HOSPITAL TAMPA FL 4 300 or more 22% FLORIDA HOSPITAL WESLEY CHAPEL WESLEY CHAPEL FL 4 300 or more 31% CLEVELAND CLINIC HOSPITAL WESTON FL 4 300 or more 30% ST MARY'S HOSPITAL ATHENS GA 4 300 or more 35% EMORY UNIVERSITY HOSPITAL ATLANTA GA 4 300 or more 29% NORTHSIDE HOSPITAL ATLANTA GA 4 300 or more 25% MEMORIAL HOSPITAL AND MANOR BAINBRIDGE GA 4 300 or more 27% UNION GENERAL HOSPITAL BLAIRSVILLE GA 4 300 or more 36% GRADY GENERAL HOSPITAL CAIRO GA 4 Between 100 and 299 30% GORDON HOSPITAL CALHOUN GA 4 300 or more 23% TANNER MEDICAL CENTER ‐ CARROLLTON CARROLLTON GA 4 300 or more 25% EVANS MEMORIAL HOSPITAL CLAXTON GA 4 Between 100 and 299 27% ST FRANCIS HOSPITAL, INC COLUMBUS GA 4 300 or more 30% NORTHRIDGE MEDICAL CENTER COMMERCE GA 4 Between 100 and 299 30% NORTHSIDE HOSPITAL FORSYTH CUMMING GA 4 300 or more 27% DONALSONVILLE HOSPITAL INC DONALSONVILLE GA 4 Between 100 and 299 20% COFFEE REGIONAL MEDICAL CENTER DOUGLAS GA 4 300 or more 19% DODGE COUNTY HOSPITAL EASTMAN GA 4 Between 100 and 299 27% PUTNAM GENERAL HOSPITAL EATONTON GA 4 Between 100 and 299 28% ELBERT MEMORIAL HOSPITAL ELBERTON GA 4 Between 100 and 299 22% TAYLOR REGIONAL HOSPITAL HAWKINSVILLE GA 4 Between 100 and 299 33% EMORY JOHNS CREEK HOSPITAL JOHNS CREEK GA 4 300 or more 28% WEST GEORGIA MEDICAL CENTER LAGRANGE GA 4 300 or more 19% OCONEE REGIONAL MEDICAL CENTER MILLEDGEVILLE GA 4 300 or more 30% PERRY HOSPITAL PERRY GA 4 Between 100 and 299 36% FLOYD MEDICAL CENTER ROME GA 4 300 or more 19%

April 16, 2015 15 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent REDMOND REGIONAL MEDICAL CENTER ROME GA 4 300 or more 40% SOUTHEAST GEORGIA HEALTH SYSTEM‐ CAMDEN CAMPUS SAINT MARYS GA 4 300 or more 21% UPSON REGIONAL MEDICAL CENTER THOMASTON GA 4 300 or more 23% JOHN D ARCHBOLD MEMORIAL HOSPITAL THOMASVILLE GA 4 300 or more 26% UNIVERSITY MCDUFFIE COUNTY REGIONAL MEDICAL CENTER THOMSON GA 4 Between 100 and 299 38% TIFT REGIONAL MEDICAL CENTER TIFTON GA 4 300 or more 20% STEPHENS COUNTY HOSPITAL TOCCOA GA 4 300 or more 30% PALI MOMI MEDICAL CENTER AIEA HI 4 300 or more 33% KAISER FOUNDATION HOSPITAL HONOLULU HI 4 300 or more 36% STRAUB CLINIC AND HOSPITAL HONOLULU HI 4 300 or more 37% CASTLE MEDICAL CENTER KAILUA HI 4 300 or more 29% NORTH HAWAII COMMUNITY HOSPITAL KAMUELA HI 4 Between 100 and 299 26% WILCOX MEMORIAL HOSPITAL LIHUE HI 4 300 or more 27% MARY GREELEY MEDICAL CENTER AMES IA 4 300 or more 44% CASS COUNTY MEMORIAL HOSPITAL ATLANTIC IA 4 Between 100 and 299 30% BOONE COUNTY HOSPITAL BOONE IA 4 Between 100 and 299 37% SARTORI MEMORIAL HOSPITAL CEDAR FALLS IA 4 300 or more 43% ST LUKES HOSPITAL CEDAR RAPIDS IA 4 300 or more 34% MERCY MEDICAL CENTER‐CENTERVILLE CENTERVILLE IA 4 Between 100 and 299 34% CHEROKEE REGIONAL MEDICAL CENTER CHEROKEE IA 4 Between 100 and 299 42% ALEGENT HEALTH MERCY HOSPITAL COUNCIL BLUFFS IA 4 300 or more 29% METHODIST JENNIE EDMUNDSON COUNCIL BLUFFS IA 4 300 or more 36% GREATER REGIONAL MEDICAL CENTER CRESTON IA 4 Between 100 and 299 33% WINNESHIEK MEDICAL CENTER DECORAH IA 4 Between 100 and 299 41% IOWA LUTHERAN HOSPITAL DES MOINES IA 4 300 or more 34% IOWA METHODIST MEDICAL CENTER DES MOINES IA 4 300 or more 40% FINLEY HOSPITAL DUBUQUE IA 4 300 or more 41% MERCY MEDICAL CENTER‐DUBUQUE DUBUQUE IA 4 300 or more 37% JEFFERSON COUNTY HEALTH CENTER FAIRFIELD IA 4 Between 100 and 299 51% TRINITY REGIONAL MEDICAL CENTER FORT DODGE IA 4 300 or more 34%

April 16, 2015 16 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent GRINNELL REGIONAL MEDICAL CENTER GRINNELL IA 4 300 or more 34% MERCY HOSPITAL IOWA CITY IA 4 300 or more 54% KEOKUK AREA HOSPITAL KEOKUK IA 4 Between 100 and 299 30% KNOXVILLE HOSPITAL & CLINICS KNOXVILLE IA 4 Between 100 and 299 32% SKIFF MEDICAL CENTER NEWTON IA 4 300 or more 38% BURGESS HEALTH CENTER ONAWA IA 4 Between 100 and 299 29% MAHASKA HEALTH PARTNERSHIP OSKALOOSA IA 4 Between 100 and 299 45% PELLA REGIONAL HEALTH CENTER PELLA IA 4 300 or more 39% MONTGOMERY COUNTY MEMORIAL HOSPITAL RED OAK IA 4 Between 100 and 299 39% SANFORD SHELDON MEDICAL CENTER SHELDON IA 4 Between 100 and 299 35% OSCEOLA COMMUNITY HOSPITAL SIBLEY IA 4 Between 100 and 299 50% SPENCER MUNICIPAL HOSPITAL SPENCER IA 4 300 or more 46% LAKES REGIONAL HEALTHCARE SPIRIT LAKE IA 4 Between 100 and 299 47% WASHINGTON COUNTY HOSPITAL AND CLINICS WASHINGTON IA 4 Between 100 and 299 38% BINGHAM MEMORIAL HOSPITAL BLACKFOOT ID 4 300 or more 30% ST LUKE'S REGIONAL MEDICAL CENTER BOISE ID 4 300 or more 36% TREASURE VALLEY HOSPITAL BOISE ID 4 Between 100 and 299 50% CASSIA REGIONAL MEDICAL CENTER BURLEY ID 4 Between 100 and 299 33% WEST VALLEY MEDICAL CENTER CALDWELL ID 4 300 or more 39% ST MARY'S HOSPITAL COTTONWOOD ID 4 Between 100 and 299 41% GRITMAN MEDICAL CENTER MOSCOW ID 4 300 or more 32% BONNER GENERAL HOSPITAL SANDPOINT ID 4 300 or more 29% ST LUKE'S MAGIC VALLEY RMC TWIN FALLS ID 4 300 or more 33% ALTON MEMORIAL HOSPITAL ALTON IL 4 300 or more 37% SAINT ANTHONY'S HEALTH CENTER ALTON IL 4 300 or more 29% UNION COUNTY HOSPITAL ANNA IL 4 Between 100 and 299 35% COPLEY MEMORIAL HOSPITAL AURORA IL 4 300 or more 32% ADVOCATE GOOD SHEPHERD HOSPITAL BARRINGTON IL 4 300 or more 36% MEMORIAL HOSPITAL BELLEVILLE IL 4 300 or more 29% ST JOSEPH MEDICAL CENTER BLOOMINGTON IL 4 300 or more 39%

April 16, 2015 17 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent GRAHAM HOSPITAL ASSOCIATION CANTON IL 4 300 or more 34% ST MARYS HOSPITAL CENTRALIA IL 4 300 or more 26% MEMORIAL HOSPITAL CHESTER IL 4 Between 100 and 299 52% RUSH UNIVERSITY MEDICAL CENTER CHICAGO IL 4 300 or more 25% PRESENCE UNITED SAMARITANS MEDICAL CENTER DANVILLE IL 4 300 or more 30% KATHERINE SHAW BETHEA HOSPITAL DIXON IL 4 300 or more 35% ADVOCATE GOOD SAMARITAN HOSPITAL DOWNERS GROVE IL 4 300 or more 34% ST ANTHONYS MEMORIAL HOSPITAL EFFINGHAM IL 4 300 or more 41% SHERMAN HOSPITAL ELGIN IL 4 300 or more 31% ELMHURST MEMORIAL HOSPITAL ELMHURST IL 4 300 or more 29% ST MARY MEDICAL CENTER GALESBURG IL 4 300 or more 39% HAMMOND HENRY HOSPITAL GENESEO IL 4 300 or more 41% DELNOR COMMUNITY HOSPITAL GENEVA IL 4 300 or more 28% HERRIN HOSPITAL HERRIN IL 4 300 or more 32% HINSDALE HOSPITAL HINSDALE IL 4 300 or more 35% HOOPESTON COMMUNITY MEMORIAL HOSPITAL HOOPESTON IL 4 Between 100 and 299 39% JERSEY COMMUNITY HOSPITAL JERSEYVILLE IL 4 Between 100 and 299 37% RIVERSIDE MEDICAL CENTER KANKAKEE IL 4 300 or more 36% ADVENTIST LA GRANGE MEMORIAL HOSPITAL LA GRANGE IL 4 300 or more 34% ST FRANCIS HOSPITAL LITCHFIELD IL 4 300 or more 34% MC DONOUGH DISTRICT HOSPITAL MACOMB IL 4 300 or more 39% ANDERSON HOSPITAL MARYVILLE IL 4 300 or more 42% SARAH BUSH LINCOLN HEALTH CENTER MATTOON IL 4 300 or more 31% MORRIS HOSPITAL & HEALTHCARE CENTERS MORRIS IL 4 300 or more 31% CROSSROADS COMMUNITY HOSPITAL MOUNT VERNON IL 4 300 or more 38% GOOD SAMARITAN REGIONAL HLTH CENTER MOUNT VERNON IL 4 300 or more 33% ST JOSEPH MEMORIAL HOSPITAL MURPHYSBORO IL 4 Between 100 and 299 32% SILVER CROSS HOSPITAL AND MEDICAL CENTERS NEW LENOX IL 4 300 or more 29% ADVOCATE BROMENN MEDICAL CENTER NORMAL IL 4 300 or more 36% RUSH OAK PARK HOSPITAL OAK PARK IL 4 300 or more 25%

April 16, 2015 18 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent RICHLAND MEMORIAL HOSPITAL OLNEY IL 4 300 or more 34% OTTAWA REGIONAL HOSPITAL & HEALTHCARE CENTER OTTAWA IL 4 300 or more 33% PALOS COMMUNITY HOSPITAL PALOS HEIGHTS IL 4 300 or more 43% PARIS COMMUNITY HOSPITAL PARIS IL 4 Between 100 and 299 34% ADVOCATE LUTHERAN GENERAL HOSPITAL PARK RIDGE IL 4 300 or more 30% METHODIST MEDICAL CENTER OF ILLINOIS PEORIA IL 4 300 or more 32% SAINT FRANCIS MEDICAL CENTER PEORIA IL 4 300 or more 33% PINCKNEYVILLE COMMUNITY HOSPITAL PINCKNEYVILLE IL 4 Between 100 and 299 38% SAINT JAMES HOSPITAL PONTIAC IL 4 Between 100 and 299 31% PERRY MEMORIAL HOSPITAL PRINCETON IL 4 Between 100 and 299 35% BLESSING HOSPITAL QUINCY IL 4 Between 100 and 299 34% RED BUD REGIONAL HOSPITAL RED BUD IL 4 Between 100 and 299 36% CRAWFORD MEMORIAL HOSPITAL ROBINSON IL 4 Between 100 and 299 25% SAINT ANTHONY MEDICAL CENTER ROCKFORD IL 4 300 or more 40% SWEDISH AMERICAN HOSPITAL ROCKFORD IL 4 300 or more 37% VALLEY WEST COMMUNITY HOSPITAL SANDWICH IL 4 Between 100 and 299 30% SPARTA COMMUNITY HOSPITAL SPARTA IL 4 Between 100 and 299 34% ST MARGARETS HOSPITAL SPRING VALLEY IL 4 300 or more 37% MEMORIAL MEDICAL CENTER SPRINGFIELD IL 4 300 or more 38% ST JOHNS HOSPITAL SPRINGFIELD IL 4 300 or more 36% CGH MEDICAL CENTER STERLING IL 4 300 or more 33% ST MARYS HOSPITAL STREATOR IL 4 300 or more 30% THE CARLE FOUNDATION HOSPITAL URBANA IL 4 300 or more 34% FAYETTE COUNTY HOSPITAL VANDALIA IL 4 Between 100 and 299 35% CENTRAL DUPAGE HOSPITAL WINFIELD IL 4 Between 100 and 299 26% CAMERON MEMORIAL COMMUNITY HOSPITAL INC ANGOLA IN 4 Between 100 and 299 34% IU HEALTH WEST HOSPITAL AVON IN 4 300 or more 28% INDIANA UNIVERSITY HEALTH BEDFORD HOSPITAL BEDFORD IN 4 Between 100 and 299 26% ST VINCENT DUNN HOSPITAL INC BEDFORD IN 4 Between 100 and 299 37% MONROE HOSPITAL BLOOMINGTON IN 4 300 or more 30%

April 16, 2015 19 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent BLUFFTON REGIONAL MEDICAL CENTER BLUFFTON IN 4 300 or more 37% INDIANA UNIVERSITY HEALTH NORTH HOSPITAL CARMEL IN 4 300 or more 33% ST VINCENT CARMEL HOSPITAL INC CARMEL IN 4 300 or more 43% KENTUCKIANA MEDICAL CENTER LLC CLARKSVILLE IN 4 Between 100 and 299 30% UNION HOSPITAL CLINTON CLINTON IN 4 Between 100 and 299 28% PARKVIEW WHITLEY HOSPITAL COLUMBIA CITY IN 4 300 or more 38% COLUMBUS REGIONAL HOSPITAL COLUMBUS IN 4 300 or more 39% FAYETTE REGIONAL HEALTH SYSTEM CONNERSVILLE IN 4 Between 100 and 299 36% HARRISON COUNTY HOSPITAL CORYDON IN 4 300 or more 26% FRANCISCAN ST ELIZABETH HEALTH ‐ CRAWFORDSVILLE CRAWFORDSVILLE IN 4 Between 100 and 299 36% PINNACLE HOSPITAL CROWN POINT IN 4 Between 100 and 299 33% ADAMS MEMORIAL HOSPITAL DECATUR IN 4 300 or more 39% DEACONESS HOSPITAL INC EVANSVILLE IN 4 300 or more 35% ST MARY'S MEDICAL CENTER EVANSVILLE IN 4 300 or more 36% DUPONT HOSPITAL LLC FORT WAYNE IN 4 300 or more 30% PARKVIEW REGIONAL MEDICAL CENTER FORT WAYNE IN 4 300 or more 39% THE ORTHOPAEDIC HOSPITAL OF LUTHERAN HEALTH NETWOR FORT WAYNE IN 4 300 or more 48% ST VINCENT FRANKFORT HOSPITAL INC FRANKFORT IN 4 Between 100 and 299 28% JOHNSON MEMORIAL HOSPITAL FRANKLIN IN 4 300 or more 40% METHODIST HOSPITALS INC GARY IN 4 300 or more 18% HANCOCK REGIONAL HOSPITAL GREENFIELD IN 4 300 or more 41% DECATUR COUNTY MEMORIAL HOSPITAL GREENSBURG IN 4 Between 100 and 299 32% ST MARY MEDICAL CENTER INC HOBART IN 4 300 or more 30% PARKVIEW HUNTINGTON HOSPITAL HUNTINGTON IN 4 300 or more 38% COMMUNITY HOSPITAL NORTH INDIANAPOLIS IN 4 300 or more 25% COMMUNITY HOSPITAL SOUTH INDIANAPOLIS IN 4 300 or more 28% COMMUNITY WESTVIEW HOSPITAL INDIANAPOLIS IN 4 Between 100 and 299 29% INDIANA HEART HOSPITAL THE INDIANAPOLIS IN 4 300 or more 38% ST VINCENT HEART CENTER OF INDIANA LLC INDIANAPOLIS IN 4 300 or more 53% MEMORIAL HOSPITAL AND HEALTH CARE CENTER JASPER IN 4 300 or more 37%

April 16, 2015 20 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent PARKVIEW NOBLE HOSPITAL KENDALLVILLE IN 4 300 or more 43% FRANCISCAN ST ELIZABETH HEALTH ‐ LAFAYETTE EAST LAFAYETTE IN 4 300 or more 36% PARKVIEW LAGRANGE HOSPITAL LAGRANGE IN 4 Between 100 and 299 27% WITHAM HEALTH SERVICES LEBANON IN 4 300 or more 28% KING'S DAUGHTERS' HEALTH MADISON IN 4 300 or more 28% MARION GENERAL HOSPITAL MARION IN 4 300 or more 29% INDIANA UNIVERSITY HEALTH MORGAN HOSPITAL INC MARTINSVILLE IN 4 Between 100 and 299 22% FRANCISCAN ST FRANCIS HEALTH ‐ MOORESVILLE MOORESVILLE IN 4 300 or more 44% COMMUNITY HOSPITAL MUNSTER IN 4 300 or more 30% PHYSICIANS' MEDICAL CENTER LLC NEW ALBANY IN 4 Between 100 and 299 43% WOMEN'S HOSPITAL THE NEWBURGH IN 4 Between 100 and 299 26% JAY COUNTY HOSPITAL PORTLAND IN 4 Between 100 and 299 39% GIBSON GENERAL HOSPITAL PRINCETON IN 4 Between 100 and 299 32% REID HOSPITAL & HEALTH CARE SERVICES RICHMOND IN 4 300 or more 31% SCHNECK MEDICAL CENTER SEYMOUR IN 4 300 or more 30% MAJOR HOSPITAL SHELBYVILLE IN 4 300 or more 30% MEMORIAL HOSPITAL OF SOUTH BEND SOUTH BEND IN 4 300 or more 36% SULLIVAN COUNTY COMMUNITY HOSPITAL SULLIVAN IN 4 Between 100 and 299 19% PERRY COUNTY MEMORIAL HOSPITAL TELL CITY IN 4 Between 100 and 299 35% UNION HOSPITAL INC TERRE HAUTE IN 4 300 or more 25% INDIANA UNIVERSITY HEALTH TIPTON HOSPITAL INC TIPTON IN 4 Between 100 and 299 34% PULASKI MEMORIAL HOSPITAL WINAMAC IN 4 Between 100 and 299 27% ST VINCENT RANDOLPH HOSPITAL INC WINCHESTER IN 4 Between 100 and 299 36% KANSAS MEDICAL CENTER LLC ANDOVER KS 4 300 or more 36% SOUTH CENTRAL KS MED CENTER ARKANSAS CITY KS 4 Between 100 and 299 32% ATCHISON HOSPITAL ATCHISON KS 4 Between 100 and 299 33% COFFEY COUNTY HOSPITAL BURLINGTON KS 4 Between 100 and 299 32% CITIZENS MEDICAL CENTER COLBY KS 4 Between 100 and 299 38% SUSAN B ALLEN MEMORIAL HOSPITAL EL DORADO KS 4 300 or more 29% MERCY HOSPITAL‐FORT SCOTT FORT SCOTT KS 4 300 or more 34%

April 16, 2015 21 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent GREAT BEND REGIONAL HOSPITAL GREAT BEND KS 4 300 or more 42% HAYS MEDICAL CENTER HAYS KS 4 300 or more 34% HIAWATHA COMMUNITY HOSPITAL HIAWATHA KS 4 Between 100 and 299 32% GEARY COMMUNITY HOSPITAL JUNCTION CITY KS 4 Between 100 and 299 34% UNIVERSITY OF KANSAS HOSPITAL KANSAS CITY KS 4 300 or more 31% KINGMAN COMMUNITY HOSPITAL KINGMAN KS 4 Between 100 and 299 34% KEARNY COUNTY HOSPITAL LAKIN KS 4 Between 100 and 299 31% LAWRENCE MEMORIAL HOSPITAL LAWRENCE KS 4 300 or more 33% SAINT LUKE'S CUSHING HOSPITAL LEAVENWORTH KS 4 Between 100 and 299 31% MERCY REGIONAL HEALTH CENTER MANHATTAN KS 4 300 or more 39% MCPHERSON HOSPITAL INC MCPHERSON KS 4 Between 100 and 299 30% NEWTON MEDICAL CENTER NEWTON KS 4 300 or more 41% OLATHE MEDICAL CENTER OLATHE KS 4 300 or more 34% RANSOM MEMORIAL HOSPITAL OTTAWA KS 4 Between 100 and 299 36% SAINT LUKE'S SOUTH HOSPITAL OVERLAND PARK KS 4 300 or more 33% LABETTE HEALTH PARSONS KS 4 300 or more 35% PRATT REGIONAL MEDICAL CENTER PRATT KS 4 300 or more 44% SALINA SURGICAL HOSPITAL SALINA KS 4 300 or more 73% SHAWNEE MISSION MEDICAL CENTER SHAWNEE MISSION KS 4 300 or more 30% ST FRANCIS HEALTH CENTER INC TOPEKA KS 4 300 or more 35% STORMONT‐VAIL HEALTHCARE TOPEKA KS 4 300 or more 31% KANSAS HEART HOSPITAL WICHITA KS 4 300 or more 56% VIA CHRISTI HOSPITAL WICHITA ST TERESA, INC WICHITA KS 4 300 or more 42% WILLIAM NEWTON HOSPITAL WINFIELD KS 4 Between 100 and 299 32% OUR LADY OF BELLEFONTE HOSPITAL ASHLAND KY 4 300 or more 36% FLAGET MEMORIAL HOSPITAL (MEMBER OF SAINT JOSEPH H BARDSTOWN KY 4 300 or more 32% SAINT JOSEPH BEREA BEREA KY 4 Between 100 and 299 31% CUMBERLAND COUNTY HOSPITAL BURKESVILLE KY 4 Between 100 and 299 38% HARRISON MEMORIAL HOSPITAL CYNTHIANA KY 4 Between 100 and 299 32% FLEMING COUNTY HOSPITAL FLEMINGSBURG KY 4 300 or more 35%

April 16, 2015 22 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent PARKWAY REGIONAL HOSPITAL FULTON KY 4 Between 100 and 299 34% JANE TODD CRAWFORD HOSPITAL GREENSBURG KY 4 Between 100 and 299 48% MARCUM AND WALLACE MEMORIAL HOSPITAL IRVINE KY 4 Between 100 and 299 22% ST ELIZABETH MEDICAL CENTER LAKESIDE PARK KY 4 300 or more 34% BAPTIST HEALTH LEXINGTON LEXINGTON KY 4 300 or more 34% CASEY COUNTY HOSPITAL LIBERTY KY 4 Between 100 and 299 42% SAINT JOSEPH LONDON LONDON KY 4 300 or more 29% THREE RIVERS MEDICAL CENTER LOUISA KY 4 300 or more 27% BAPTIST HEALTH LOUISVILLE LOUISVILLE KY 4 300 or more 37% MEMORIAL HOSPITAL MANCHESTER KY 4 Between 100 and 299 13% CRITTENDEN HEALTH SYSTEM MARION KY 4 Between 100 and 299 26% MIDDLESBORO APPALACHIAN REGIONAL HEALTHCARE HOSPIT MIDDLESBORO KY 4 Between 100 and 299 26% ST CLAIRE REGIONAL MEDICAL CENTER MOREHEAD KY 4 300 or more 25% SAINT JOSEPH MOUNT STERLING MOUNT STERLING KY 4 Between 100 and 299 30% MURRAY‐CALLOWAY COUNTY HOSPITAL MURRAY KY 4 300 or more 30% BAPTIST HEALTH PADUCAH PADUCAH KY 4 300 or more 32% PINEVILLE COMMUNITY HOSPITAL PINEVILLE KY 4 300 or more 27% LOGAN MEMORIAL HOSPITAL RUSSELLVILLE KY 4 Between 100 and 299 36% MONROE COUNTY MEDICAL CENTER TOMPKINSVILLE KY 4 Between 100 and 299 26% ABBEVILLE GENERAL HOSPITAL ABBEVILLE LA 4 Between 100 and 299 21% WOMAN'S HOSPITAL BATON ROUGE LA 4 300 or more 20% CALDWELL MEMORIAL HOSPITAL COLUMBIA LA 4 Between 100 and 299 32% ST TAMMANY PARISH HOSPITAL COVINGTON LA 4 300 or more 28% BEAUREGARD MEMORIAL HOSPITAL DERIDDER LA 4 300 or more 26% ST ELIZABETH HOSPITAL GONZALES LA 4 300 or more 23% NORTH OAKS MEDICAL CENTER, L L C HAMMOND LA 4 300 or more 18% HOMER MEMORIAL HOSPITAL HOMER LA 4 Between 100 and 299 25% LEONARD J CHABERT MEDICAL CENTER HOUMA LA 4 300 or more 23% TERREBONNE GENERAL MEDICAL CENTER HOUMA LA 4 300 or more 23% LALLIE KEMP MEDICAL CENTER INDEPENDENCE LA 4 Between 100 and 299 17%

April 16, 2015 23 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent JENNINGS AMERICAN LEGION HOSPITAL JENNINGS LA 4 300 or more 30% LOUISIANA HEART HOSPITAL LACOMBE LA 4 300 or more 35% OUR LADY OF LOURDES REGIONAL MEDICAL CENTER, INC LAFAYETTE LA 4 300 or more 28% UNIVERSITY HOSPITAL & CLINICS LAFAYETTE LA 4 300 or more 23% LAKE AREA MEDICAL CENTER LAKE CHARLES LA 4 300 or more 30% LAKE CHARLES MEMORIAL HOSPITAL LAKE CHARLES LA 4 300 or more 26% SAVOY MEDICAL CENTER MAMOU LA 4 Between 100 and 299 26% DESOTO REGIONAL HEALTH SYSTEM MANSFIELD LA 4 Between 100 and 299 28% WEST JEFFERSON MEDICAL CENTER MARRERO LA 4 300 or more 30% MINDEN MEDICAL CENTER MINDEN LA 4 300 or more 30% ST FRANCIS MEDICAL CENTER MONROE LA 4 300 or more 28% WEST CARROLL MEMORIAL HOSPITAL OAK GROVE LA 4 Between 100 and 299 31% OCHSNER ST ANNE GENERAL HOSPITAL RACELAND LA 4 Between 100 and 299 20% RICHARDSON MEDICAL CENTER RAYVILLE LA 4 Between 100 and 299 28% CHRISTUS HEALTH SHREVEPORT ‐ BOSSIER SHREVEPORT LA 4 300 or more 29% SPRINGHILL MEDICAL CENTER SPRINGHILL LA 4 Between 100 and 299 23% WEST CALCASIEU CAMERON HOSPITAL SULPHUR LA 4 300 or more 34% THIBODAUX REGIONAL MEDICAL CENTER THIBODAUX LA 4 300 or more 29% FRANKLIN MEDICAL CENTER WINNSBORO LA 4 Between 100 and 299 25% ATHOL MEMORIAL HOSPITAL ATHOL MA 4 Between 100 and 299 34% BRIGHAM AND WOMEN'S FAULKNER HOSPITAL BOSTON MA 4 300 or more 31% BRIGHAM AND WOMEN'S HOSPITAL BOSTON MA 4 300 or more 32% MASSACHUSETTS GENERAL HOSPITAL BOSTON MA 4 300 or more 27% NEW ENGLAND BAPTIST HOSPITAL BOSTON MA 4 300 or more 60% TUFTS MEDICAL CENTER BOSTON MA 4 300 or more 29% LAHEY HOSPITAL & MEDICAL CENTER, BURLINGTON BURLINGTON MA 4 300 or more 36% MOUNT AUBURN HOSPITAL CAMBRIDGE MA 4 300 or more 36% SAINT ANNE'S HOSPITAL FALL RIVER MA 4 300 or more 26% BAYSTATE FRANKLIN MEDICAL CENTER GREENFIELD MA 4 300 or more 34% HOLYOKE MEDICAL CENTER HOLYOKE MA 4 300 or more 28%

April 16, 2015 24 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent HALLMARK HEALTH SYSTEM MELROSE MA 4 300 or more 29% MILFORD REGIONAL MEDICAL CENTER MILFORD MA 4 300 or more 33% BETH ISRAEL DEACONESS HOSPITAL‐MILTON INC MILTON MA 4 300 or more 28% NEWTON‐WELLESLEY HOSPITAL NEWTON MA 4 300 or more 33% BERKSHIRE MEDICAL CENTER INC PITTSFIELD MA 4 300 or more 32% SOUTH SHORE HOSPITAL SOUTH WEYMOUTH MA 4 300 or more 31% HARRINGTON MEMORIAL HOSPITAL SOUTHBRIDGE MA 4 300 or more 32% EMERSON HOSPITAL W CONCORD MA 4 300 or more 38% BAYSTATE MARY LANE HOSPITAL WARE MA 4 Between 100 and 299 36% NOBLE HOSPITAL WESTFIELD MA 4 300 or more 35% WINCHESTER HOSPITAL WINCHESTER MA 4 300 or more 36% JOHNS HOPKINS HOSPITAL, THE BALTIMORE MD 4 300 or more 26% MERCY MEDICAL CENTER INC BALTIMORE MD 4 300 or more 35% MAINEGENERAL MEDICAL CENTER AUGUSTA ME 4 300 or more 30% ST JOSEPH HOSPITAL BANGOR ME 4 300 or more 33% WALDO COUNTY GENERAL HOSPITAL BELFAST ME 4 300 or more 31% BRIDGTON HOSPITAL BRIDGTON ME 4 Between 100 and 299 27% MID COAST HOSPITAL BRUNSWICK ME 4 300 or more 31% PARKVIEW ADVENTIST MEDICAL CENTER BRUNSWICK ME 4 Between 100 and 299 32% CARY MEDICAL CENTER CARIBOU ME 4 300 or more 26% MAYO REGIONAL HOSPITAL DOVER FOXCROFT ME 4 Between 100 and 299 27% MAINE COAST MEMORIAL HOSPITAL ELLSWORTH ME 4 Between 100 and 299 32% FRANKLIN MEMORIAL HOSPITAL FARMINGTON ME 4 Between 100 and 299 25% NORTHERN MAINE MEDICAL CENTER FORT KENT ME 4 Between 100 and 299 44% HOULTON REGIONAL HOSPITAL HOULTON ME 4 Between 100 and 299 30% CENTRAL MAINE MEDICAL CENTER LEWISTON ME 4 300 or more 31% ST MARYS REGIONAL MEDICAL CENTER LEWISTON ME 4 300 or more 30% PENOBSCOT VALLEY HOSPITAL LINCOLN ME 4 Between 100 and 299 25% DOWN EAST COMMUNITY HOSPITAL MACHIAS ME 4 Between 100 and 299 33% STEPHENS MEMORIAL HOSPITAL NORWAY ME 4 Between 100 and 299 28%

April 16, 2015 25 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent SEBASTICOOK VALLEY HEALTH PITTSFIELD ME 4 Between 100 and 299 29% RUMFORD HOSPITAL RUMFORD ME 4 Between 100 and 299 27% REDINGTON FAIRVIEW GENERAL HOSPITAL SKOWHEGAN ME 4 Between 100 and 299 25% INLAND HOSPITAL WATERVILLE ME 4 Between 100 and 299 27% EMMA L BIXBY MEDICAL CENTER ADRIAN MI 4 300 or more 34% ALLEGAN GENERAL HOSPITAL ALLEGAN MI 4 Between 100 and 299 43% MIDMICHIGAN MEDICAL CENTER‐GRATIOT ALMA MI 4 300 or more 41% UNIVERSITY OF MICHIGAN HEALTH SYSTEM ANN ARBOR MI 4 300 or more 33% HURON MEDICAL CENTER BAD AXE MI 4 300 or more 35% MERCY HOSPITAL ‐ CADILLAC CADILLAC MI 4 300 or more 40% CARSON CITY HOSPITAL CARSON CITY MI 4 300 or more 40% HILLS & DALES GENERAL HOSPITAL CASS CITY MI 4 Between 100 and 299 41% CHARLEVOIX AREA HOSPITAL CHARLEVOIX MI 4 Between 100 and 299 HAYES GREEN BEACH MEMORIAL HOSPITAL CHARLOTTE MI 4 Between 100 and 299 33% MIDMICHIGAN MEDICAL CENTER‐CLARE CLARE MI 4 Between 100 and 299 36% HURON VALLEY‐SINAI HOSPITAL COMMERCE TOWNSHIP MI 4 300 or more 31% KARMANOS CANCER CENTER DETROIT MI 4 300 or more 25% ST JOHN RIVER DISTRICT HOSPITAL EAST CHINA MI 4 300 or more 33% ST FRANCIS HOSPITAL ESCANABA MI 4 300 or more 34% SPECTRUM HEALTH GERBER MEMORIAL FREMONT MI 4 300 or more 36% NORTH OTTAWA COMMUNITY HEALTH CENTER GRAND HAVEN MI 4 300 or more 38% SAINT MARY'S HEALTH CARE GRAND RAPIDS MI 4 300 or more 34% SPECTRUM HEALTH ‐ BUTTERWORTH CAMPUS GRAND RAPIDS MI 4 300 or more 35% MERCY HOSPITAL ‐ GRAYLING GRAYLING MI 4 300 or more 42% SPECTRUM HEALTH UNITED MEMORIAL ‐ UNITED CAMPUS GREENVILLE MI 4 300 or more 33% PORTAGE HEALTH HANCOCK MI 4 300 or more 40% PENNOCK HOSPITAL HASTINGS MI 4 300 or more 30% HOLLAND COMMUNITY HOSPITAL HOLLAND MI 4 300 or more 38% SAINT JOSEPH MERCY LIVINGSTON HOSPITAL HOWELL MI 4 300 or more 32% BRONSON METHODIST HOSPITAL KALAMAZOO MI 4 300 or more 34%

April 16, 2015 26 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent BARAGA COUNTY MEMORIAL HOSPITAL L' ANSE MI 4 Between 100 and 299 ASPIRUS KEWEENAW HOSPITAL LAURIUM MI 4 Between 100 and 299 MARLETTE REGIONAL HOSPITAL MARLETTE MI 4 Between 100 and 299 47% MIDMICHIGAN MEDICAL CENTER‐MIDLAND MIDLAND MI 4 300 or more 41% MCLAREN CENTRAL MICHIGAN MOUNT PLEASANT MI 4 300 or more 36% MEMORIAL HEALTHCARE OWOSSO MI 4 300 or more 31% BRONSON LAKEVIEW HOSPITAL PAW PAW MI 4 Between 100 and 299 32% MCLAREN ‐ NORTHERN MICHIGAN PETOSKEY MI 4 300 or more 40% SCHEURER HOSPITAL PIGEON MI 4 Between 100 and 299 48% MACKINAC STRAITS HOSPITAL AND HEALTH CENTER SAINT IGNACE MI 4 Between 100 and 299 SPARROW CLINTON HOSPITAL SAINT JOHNS MI 4 Between 100 and 299 42% CHIPPEWA COUNTY WAR MEMORIAL HOSPITAL SAULT SAINTE MARIE MI 4 300 or more 41% SOUTH HAVEN COMMUNITY HOSPITAL SOUTH HAVEN MI 4 300 or more 40% LAKELAND HOSPITAL, ST JOSEPH ST JOSEPH MI 4 300 or more 36% SAINT MARY'S STANDISH COMMUNITY HOSPITAL STANDISH MI 4 300 or more 38% OAKWOOD HOSPITAL ‐ TAYLOR TAYLOR MI 4 300 or more 25% MUNSON MEDICAL CENTER TRAVERSE CITY MI 4 300 or more 42% OAKWOOD HOSPITAL ‐ SOUTHSHORE TRENTON MI 4 300 or more 30% METRO HEALTH HOSPITAL WYOMING MI 4 300 or more 34% DOUGLAS COUNTY HOSPITAL ALEXANDRIA MN 4 300 or more 49% UNITED HOSPITAL DISTRICT BLUE EARTH MN 4 Between 100 and 299 41% ESSENTIA HEALTH ST JOSEPH'S MEDICAL CENTER BRAINERD MN 4 300 or more 39% ST FRANCIS MEDICAL CENTER BRECKENRIDGE MN 4 Between 100 and 299 30% BUFFALO HOSPITAL BUFFALO MN 4 300 or more 34% FAIRVIEW RIDGES HOSPITAL BURNSVILLE MN 4 300 or more 35% CAMBRIDGE MEDICAL CENTER CAMBRIDGE MN 4 300 or more 33% COMMUNITY MEMORIAL HOSPITAL CLOQUET MN 4 Between 100 and 299 40% MERCY HOSPITAL COON RAPIDS MN 4 300 or more 34% RIVERVIEW HOSPITAL CROOKSTON MN 4 Between 100 and 299 39% CUYUNA REGIONAL MEDICAL CENTER CROSBY MN 4 300 or more 48%

April 16, 2015 27 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent ESSENTIA HEALTH ST MARYS DETROIT LAKES MN 4 300 or more 37% ST LUKES HOSPITAL DULUTH MN 4 300 or more 37% FAIRVIEW SOUTHDALE HOSPITAL EDINA MN 4 300 or more 43% DISTRICT ONE HOSPITAL FARIBAULT MN 4 300 or more 32% LAKE REGION HEALTHCARE CORPORATION FERGUS FALLS MN 4 300 or more 41% GLENCOE REGIONAL HEALTH SERVICES GLENCOE MN 4 Between 100 and 299 39% GLACIAL RIDGE HOSPITAL GLENWOOD MN 4 Between 100 and 299 44% GRAND ITASCA CLINIC AND HOSPITAL GRAND RAPIDS MN 4 300 or more 33% REGINA HOSPITAL HASTINGS MN 4 300 or more 39% UNIVERSITY MEDICAL CENTER‐MESABI/ MESABA CLINICS HIBBING MN 4 300 or more 37% HUTCHINSON HEALTH HUTCHINSON MN 4 300 or more 42% MEEKER MEMORIAL HOSPITAL LITCHFIELD MN 4 Between 100 and 299 42% ST GABRIELS HOSPITAL LITTLE FALLS MN 4 300 or more 36% CENTRACARE HEALTH SYSTEM ‐ LONG PRAIRIE LONG PRAIRIE MN 4 Between 100 and 299 30% MADISON HOSPITAL MADISON MN 4 Between 100 and 299 48% MAPLE GROVE HOSPITAL MAPLE GROVE MN 4 300 or more 37% CENTRACARE HEALTH SYSTEM ‐ MELROSE HOSPITAL MELROSE MN 4 Between 100 and 299 35% ABBOTT NORTHWESTERN HOSPITAL MINNEAPOLIS MN 4 300 or more 36% CENTRACARE HEALTH ‐ MONTICELLO MONTICELLO MN 4 Between 100 and 299 24% MERCY HOSPITAL MOOSE LAKE MN 4 Between 100 and 299 35% FIRSTLIGHT HEALTH SYSTEM MORA MN 4 Between 100 and 299 32% STEVENS COMMUNITY MEDICAL CENTER MORRIS MN 4 Between 100 and 299 58% NORTHFIELD HOSPITAL NORTHFIELD MN 4 300 or more 39% MILLE LACS HEALTH SYSTEM ONAMIA MN 4 Between 100 and 299 26% ORTONVILLE AREA HEALTH SERVICES ORTONVILLE MN 4 Between 100 and 299 46% OWATONNA HOSPITAL OWATONNA MN 4 300 or more 36% ST JOSEPHS AREA HEALTH SERVICES PARK RAPIDS MN 4 Between 100 and 299 32% CENTRA CARE HEALTH PAYNESVILLE PAYNESVILLE MN 4 Between 100 and 299 42% PERHAM HEALTH PERHAM MN 4 Between 100 and 299 39% MAYO CLINIC HEALTH SYSTEM IN RED WING RED WING MN 4 300 or more 39%

April 16, 2015 28 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent MAYO CLINIC HOSPITAL ROCHESTER ROCHESTER MN 4 300 or more 41% OLMSTED MEDICAL CENTER ROCHESTER MN 4 Between 100 and 299 19% LIFECARE MEDICAL CENTER ROSEAU MN 4 Between 100 and 299 37% ST CLOUD HOSPITAL SAINT CLOUD MN 4 300 or more 39% ST FRANCIS REGIONAL MEDICAL CENTER SHAKOPEE MN 4 300 or more 32% SANFORD MEDICAL CENTER THIEF RIVER FALLS THIEF RIVER FALLS MN 4 Between 100 and 299 31% ST ELIZABETH MEDICAL CENTER WABASHA MN 4 Between 100 and 299 52% RIDGEVIEW MEDICAL CENTER WACONIA MN 4 300 or more 44% TRI COUNTY HOSPITAL WADENA MN 4 300 or more 43% RICE MEMORIAL HOSPITAL WILLMAR MN 4 300 or more 36% FAIRVIEW LAKES MEDICAL CENTER WYOMING MN 4 300 or more 37% MERCY HOSPITAL AURORA AURORA MO 4 Between 100 and 299 31% ST MARY'S MEDICAL CENTER BLUE SPRINGS MO 4 300 or more 38% BATES COUNTY MEMORIAL HOSPITAL BUTLER MO 4 Between 100 and 299 31% SAINT FRANCIS MEDICAL CENTER CAPE GIRARDEAU MO 4 300 or more 36% SOUTHEAST MISSOURI HOSPITAL CAPE GIRARDEAU MO 4 300 or more 38% ST LUKES HOSPITAL CHESTERFIELD MO 4 300 or more 40% HEDRICK MEDICAL CENTER CHILLICOTHE MO 4 Between 100 and 299 29% GOLDEN VALLEY MEMORIAL HOSPITAL CLINTON MO 4 300 or more 32% BOONE HOSPITAL CENTER COLUMBIA MO 4 300 or more 48% BARNES‐JEWISH WEST COUNTY HOSPITAL CREVE COEUR MO 4 300 or more 49% COMMUNITY HOSPITAL ASSOCIATION FAIRFAX MO 4 Between 100 and 299 39% PARKLAND HEALTH CENTER FARMINGTON MO 4 300 or more 35% SSM ST CLARE HEALTH CENTER FENTON MO 4 300 or more 36% HANNIBAL REGIONAL HOSPITAL HANNIBAL MO 4 300 or more 42% CASS REGIONAL MEDICAL CENTER HARRISONVILLE MO 4 300 or more 42% TEXAS COUNTY MEMORIAL HOSPITAL HOUSTON MO 4 Between 100 and 299 29% CAPITAL REGION MEDICAL CENTER JEFFERSON CITY MO 4 300 or more 36% ST MARY'S HEALTH CENTER JEFFERSON CITY MO 4 300 or more 37% MERCY HOSPITAL JOPLIN JOPLIN MO 4 300 or more 41%

April 16, 2015 29 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent ST LUKES HOSPITAL OF KANSAS CITY KANSAS CITY MO 4 300 or more 32% SSM ST JOSEPH HOSPITAL WEST LAKE SAINT LOUIS MO 4 300 or more 30% BARTON COUNTY MEMORIAL HOSPITAL LAMAR MO 4 Between 100 and 299 40% MERCY HOSPITAL LEBANON LEBANON MO 4 300 or more 38% LEE'S SUMMIT MEDICAL CENTER LEES SUMMIT MO 4 300 or more 36% SAINT LUKE'S EAST LEE'S SUMMIT HOSPITAL LEES SUMMIT MO 4 300 or more 29% ST FRANCIS HOSPITAL & HEALTH SERVICES MARYVILLE MO 4 Between 100 and 299 36% AUDRAIN MEDICAL CENTER MEXICO MO 4 300 or more 36% COX MONETT HOSPITAL MONETT MO 4 Between 100 and 299 24% FREEMAN NEOSHO HOSPITAL NEOSHO MO 4 Between 100 and 299 34% PROGRESS WEST HOSPITAL O FALLON MO 4 300 or more 37% PHELPS COUNTY REGIONAL MEDICAL CENTER ROLLA MO 4 300 or more 25% HEARTLAND REGIONAL MEDICAL CENTER SAINT JOSEPH MO 4 300 or more 31% BARNES JEWISH HOSPITAL SAINT LOUIS MO 4 300 or more 38% MERCY HOSPITAL ST LOUIS SAINT LOUIS MO 4 300 or more 34% STE GENEVIEVE COUNTY MEMORIAL HOSPITAL SAINTE GENEVIEVE MO 4 Between 100 and 299 34% MISSOURI DELTA MEDICAL CENTER SIKESTON MO 4 300 or more 30% MISSOURI BAPTIST SULLIVAN HOSPITAL SULLIVAN MO 4 300 or more 35% MISSOURI BAPTIST MEDICAL CENTER TOWN AND COUNTRY MO 4 300 or more 41% WESTERN MISSOURI MEDICAL CENTER WARRENSBURG MO 4 300 or more 26% MERCY HOSPITAL WASHINGTON WASHINGTON MO 4 300 or more 38% OZARKS MEDICAL CENTER WEST PLAINS MO 4 300 or more 30% GILMORE MEMORIAL REGIONAL MEDICAL CENTER AMORY MS 4 300 or more 25% BAPTIST MEMORIAL HOSPITAL BOONEVILLE BOONEVILLE MS 4 Between 100 and 299 20% MAGNOLIA REGIONAL HEALTH CENTER CORINTH MS 4 300 or more 28% WOMAN'S HOSPITAL AT RIVER OAKS FLOWOOD MS 4 300 or more 32% WESLEY MEDICAL CENTER HATTIESBURG MS 4 300 or more 35% MISSISSIPPI BAPTIST MEDICAL CENTER JACKSON MS 4 300 or more 37% GEORGE COUNTY HOSPITAL LUCEDALE MS 4 Between 100 and 299 33% MAGEE GENERAL HOSPITAL MAGEE MS 4 Between 100 and 299 23%

April 16, 2015 30 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent BEACHAM MEMORIAL HOSPITAL MAGNOLIA MS 4 300 or more 67% BAPTIST MEMORIAL HOSPITAL UNION COUNTY NEW ALBANY MS 4 300 or more 19% NESHOBA COUNTY GENERAL HOSPITAL PHILADELPHIA MS 4 Between 100 and 299 35% OCH REGIONAL MEDICAL CENTER STARKVILLE MS 4 300 or more 23% NORTH MISSISSIPPI MEDICAL CENTER TUPELO MS 4 300 or more 26% CLAY COUNTY MEDICAL CENTER WEST POINT MS 4 Between 100 and 299 21% COMMUNITY HOSPITAL OF ANACONDA ANACONDA MT 4 Between 100 and 299 42% BILLINGS CLINIC HOSPITAL BILLINGS MT 4 300 or more 36% ST VINCENT HEALTHCARE BILLINGS MT 4 300 or more 34% BOZEMAN DEACONESS HOSPITAL BOZEMAN MT 4 300 or more 35% FRANCES MAHON DEACONESS HOSPITAL GLASGOW MT 4 Between 100 and 299 42% MARCUS DALY MEMORIAL HOSPITAL ‐ CAH HAMILTON MT 4 Between 100 and 299 31% HEALTH CENTER NORTHWEST KALISPELL MT 4 Between 100 and 299 48% LIVINGSTON HEALTHCARE LIVINGSTON MT 4 Between 100 and 299 31% COMMUNITY MEDICAL CENTER INC MISSOULA MT 4 300 or more 33% ST PATRICK HOSPITAL MISSOULA MT 4 300 or more 41% NORTH VALLEY HOSPITAL WHITEFISH MT 4 Between 100 and 299 26% VIDANT ROANOKE CHOWAN HOSPITAL AHOSKIE NC 4 300 or more 28% MEMORIAL MISSION HOSPITAL AND ASHEVILLE SURGERY CE ASHEVILLE NC 4 300 or more 39% TRANSYLVANIA REGIONAL HOSPITAL, INC BREVARD NC 4 300 or more 39% UNIVERSITY OF NORTH CAROLINA HOSPITAL CHAPEL HILL NC 4 300 or more 26% CAROLINAS MED CTR‐UNIVERSITY CHARLOTTE NC 4 300 or more 24% CAROLINAS MEDICAL CENTER‐PINEVILLE CHARLOTTE NC 4 300 or more 29% CAROLINAS MEDICAL CENTER/BEHAV HEALTH CHARLOTTE NC 4 300 or more 27% ST LUKES HOSPITAL COLUMBUS NC 4 Between 100 and 299 42% CAROLINAS MEDICAL CENTER‐NORTHEAST CONCORD NC 4 300 or more 29% DUKE UNIVERSITY HOSPITAL DURHAM NC 4 300 or more 30% VIDANT CHOWAN HOSPITAL EDENTON NC 4 300 or more 34% HUGH CHATHAM MEMORIAL HOSPITAL ELKIN NC 4 300 or more 29% MOSES H CONE MEMORIAL HOSPITAL, THE GREENSBORO NC 4 300 or more 28%

April 16, 2015 31 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent VIDANT MEDICAL CENTER GREENVILLE NC 4 300 or more 31% MARGARET R PARDEE MEMORIAL HOSPITAL HENDERSONVILLE NC 4 300 or more 32% PARK RIDGE HEALTH HENDERSONVILLE NC 4 300 or more 33% CATAWBA VALLEY MEDICAL CENTER HICKORY NC 4 300 or more 28% FRYE REGIONAL MEDICAL CENTER HICKORY NC 4 300 or more 50% ASHE MEMORIAL HOSPITAL JEFFERSON NC 4 Between 100 and 299 29% VIDANT DUPLIN HOSPITAL KENANSVILLE NC 4 300 or more 28% KINGS MOUNTAIN HOSPITAL INC KINGS MOUNTAIN NC 4 Between 100 and 299 26% SCOTLAND MEMORIAL HOSPITAL LAURINBURG NC 4 300 or more 22% CAROLINAS HEALTHCARE SYSTEM LINCOLN LINCOLNTON NC 4 300 or more 26% THE MCDOWELL HOSPITAL MARION NC 4 300 or more 38% CAROLINAS MEDICAL CENTER‐UNION MONROE NC 4 300 or more 26% CARTERET GENERAL HOSPITAL MOREHEAD CITY NC 4 300 or more 32% NORTHERN HOSPITAL OF SURRY COUNTY MOUNT AIRY NC 4 300 or more 31% THE OUTER BANKS HOSPITAL, INC NAGS HEAD NC 4 Between 100 and 299 33% CAROLINA EAST MEDICAL CENTER NEW BERN NC 4 300 or more 34% DUKE HEALTH RALEIGH HOSPITAL RALEIGH NC 4 300 or more 35% REX HOSPITAL RALEIGH NC 4 300 or more 40% WAKEMED, RALEIGH CAMPUS RALEIGH NC 4 300 or more 31% CLEVELAND REGIONAL MEDICAL CENTER SHELBY NC 4 300 or more 27% JOHNSTON HEALTH SMITHFIELD NC 4 300 or more 29% J ARTHUR DOSHER MEMORIAL HOSPITAL SOUTHPORT NC 4 Between 100 and 299 39% SPRUCE PINE COMMUNITY HOSPITAL SPRUCE PINE NC 4 300 or more 38% VIDANT EDGECOMBE HOSPITAL TARBORO NC 4 300 or more 32% VIDANT BEAUFORT HOSPITAL WASHINGTON NC 4 300 or more 35% NEW HANOVER REGIONAL MEDICAL CENTER WILMINGTON NC 4 300 or more 36% WILSON MEDICAL CENTER WILSON NC 4 300 or more 32% NOVANT HEALTH PARK HOSPITAL WINSTON‐SALEM NC 4 300 or more 43% ESSENTIA HEALTH‐FARGO FARGO ND 4 300 or more 40% WEST RIVER REGIONAL MEDICAL CENTER‐CAH HETTINGER ND 4 Between 100 and 299

April 16, 2015 32 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent JAMESTOWN REGIONAL MEDICAL CENTER JAMESTOWN ND 4 300 or more 37% CAVALIER COUNTY MEMORIAL HOSPITAL LANGDON ND 4 Between 100 and 299 BEATRICE COMMUNITY HOSPITAL & HEALTH CENTER, INC BEATRICE NE 4 Between 100 and 299 41% BELLEVUE MEDICAL CENTER BELLEVUE NE 4 300 or more 34% TRI VALLEY HEALTH SYSTEM CAMBRIDGE NE 4 Between 100 and 299 41% COLUMBUS COMMUNITY HOSPITAL COLUMBUS NE 4 300 or more 31% FREMONT HEALTH MEDICAL CENTER FREMONT NE 4 300 or more 29% CHI HEALTH ST FRANCIS GRAND ISLAND NE 4 300 or more 36% MARY LANNING HEALTHCARE HASTINGS NE 4 300 or more 36% PHELPS MEMORIAL HEALTH CENTER HOLDREGE NE 4 Between 100 and 299 35% CHI HEALTH GOOD SAMARITAN KEARNEY NE 4 300 or more 35% BRYAN MEDICAL CENTER LINCOLN NE 4 300 or more 36% CHI HEALTH NEBRASKA HEART LINCOLN NE 4 300 or more 45% CHI HEALTH ST ELIZABETH LINCOLN NE 4 300 or more 37% COMMUNITY HOSPITAL MCCOOK NE 4 Between 100 and 299 38% FAITH REGIONAL HEALTH SERVICES NORFOLK NE 4 Between 100 and 299 44% CHI HEALTH IMMANUEL OMAHA NE 4 300 or more 26% CHI HEALTH LAKESIDE OMAHA NE 4 300 or more 30% NEBRASKA SPINE HOSPITAL, LLC OMAHA NE 4 300 or more 44% THE NEBRASKA MEDICAL CENTER OMAHA NE 4 300 or more 30% THE NEBRASKA METHODIST HOSPITAL OMAHA NE 4 Between 100 and 299 39% PROVIDENCE MEDICAL CENTER WAYNE NE 4 Between 100 and 299 44% YORK GENERAL HOSPITAL YORK NE 4 Between 100 and 299 35% ANDROSCOGGIN VALLEY HOSPITAL BERLIN NH 4 Between 100 and 299 29% CONCORD HOSPITAL CONCORD NH 4 300 or more 35% WENTWORTH‐DOUGLASS HOSPITAL DOVER NH 4 300 or more 30% EXETER HOSPITAL INC EXETER NH 4 300 or more 30% CHESHIRE MEDICAL CENTER KEENE NH 4 300 or more 30% ALICE PECK DAY MEMORIAL HOSPITAL LEBANON NH 4 Between 100 and 299 36% MARY HITCHCOCK MEMORIAL HOSPITAL LEBANON NH 4 300 or more 35%

April 16, 2015 33 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent LITTLETON REGIONAL HEALTHCARE LITTLETON NH 4 Between 100 and 299 30% SOUTHERN NH MEDICAL CENTER NASHUA NH 4 300 or more 30% ST JOSEPH HOSPITAL NASHUA NH 4 300 or more 34% MONADNOCK COMMUNITY HOSPITAL PETERBOROUGH NH 4 300 or more 41% SPEARE MEMORIAL HOSPITAL PLYMOUTH NH 4 300 or more 36% FRISBIE MEMORIAL HOSPITAL ROCHESTER NH 4 300 or more 30% VIRTUA WEST JERSEY HOSPITALS BERLIN BERLIN NJ 4 300 or more 30% DEBORAH HEART AND LUNG CENTER BROWNS MILLS NJ 4 300 or more 41% INSPIRA MEDICAL CENTER ELMER ELMER NJ 4 300 or more 31% VALLEY HOSPITAL RIDGEWOOD NJ 4 300 or more 37% LOVELACE WESTSIDE HOSPITAL ALBUQUERQUE NM 4 300 or more 36% CIBOLA GENERAL HOSPITAL GRANTS NM 4 Between 100 and 299 24% LOS ALAMOS MEDICAL CENTER LOS ALAMOS NM 4 Between 100 and 299 32% NOR‐LEA HOSPITAL DISTRICT LOVINGTON NM 4 Between 100 and 299 35% LINCOLN COUNTY MEDICAL CENTER RUIDOSO NM 4 Between 100 and 299 25% SIERRA SURGERY HOSPITAL CARSON CITY NV 4 300 or more 55% BANNER CHURCHILL COMMUNITY HOSPITAL FALLON NV 4 300 or more 30% PUTNAM HOSPITAL CENTER CARMEL NY 4 300 or more 35% HUDSON VALLEY HOSPITAL CENTER CORTLANDT MANOR NY 4 300 or more 28% TLC HEALTH NETWORK GOWANDA NY 4 Between 100 and 299 38% COMMUNITY MEMORIAL HOSPITAL, INC HAMILTON NY 4 300 or more 48% HEALTH ALLIANCE HOSPITAL MARY'S AVENUE CAMPUS KINGSTON NY 4 300 or more 34% LITTLE FALLS HOSPITAL LITTLE FALLS NY 4 Between 100 and 299 35% HOSPITAL FOR SPECIAL SURGERY NEW YORK NY 4 300 or more 54% NY EYE AND EAR INFIRMARY NEW YORK NY 4 Between 100 and 299 28% SOLDIERS AND SAILORS MEMORIAL HOSPITAL OF YATES PENN YAN NY 4 Between 100 and 299 26% JOHN T MATHER MEMORIAL HOSPITAL OF PORT JEFFERSON PORT JEFFERSON NY 4 300 or more 27% NORTHERN DUTCHESS HOSPITAL RHINEBECK NY 4 300 or more 39% HIGHLAND HOSPITAL ROCHESTER NY 4 300 or more 39% STRONG MEMORIAL HOSPITAL ROCHESTER NY 4 300 or more 35%

April 16, 2015 34 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent ST FRANCIS HOSPITAL, ROSLYN ROSLYN NY 4 300 or more 34% ADIRONDACK MEDICAL CENTER SARANAC LAKE NY 4 300 or more 35% SARATOGA HOSPITAL SARATOGA SPRINGS NY 4 300 or more 36% PHELPS MEMORIAL HOSPITAL ASSN SLEEPY HOLLOW NY 4 300 or more 32% WHITE PLAINS HOSPITAL CENTER WHITE PLAINS NY 4 300 or more 31% CRYSTAL CLINIC ORTHOPAEDIC CENTER AKRON OH 4 300 or more 54% SAMARITAN REGIONAL HEALTH SYSTEM ASHLAND OH 4 300 or more 40% ASHTABULA COUNTY MEDICAL CENTER ASHTABULA OH 4 300 or more 25% BARNESVILLE HOSPITAL ASSOCIATION, INC BARNESVILLE OH 4 Between 100 and 299 39% MARY RUTAN HOSPITAL BELLEFONTAINE OH 4 Between 100 and 299 30% BELLEVUE HOSPITAL BELLEVUE OH 4 300 or more 28% ST ELIZABETH BOARDMAN HEALTH CENTER BOARDMAN OH 4 300 or more 38% WOOD COUNTY HOSPITAL BOWLING GREEN OH 4 300 or more 30% COMMUNITY HOSPITALS AND WELLNESS CENTERS BRYAN OH 4 300 or more 42% SOUTHEASTERN OHIO REGIONAL MEDICAL CENTER CAMBRIDGE OH 4 300 or more 30% UH GEAUGA MEDICAL CENTER CHARDON OH 4 300 or more 37% CHRIST HOSPITAL CINCINNATI OH 4 300 or more 38% GOOD SAMARITAN HOSPITAL CINCINNATI OH 4 300 or more 29% CLEVELAND CLINIC CLEVELAND OH 4 300 or more 34% LUTHERAN HOSPITAL CLEVELAND OH 4 300 or more 33% ST VINCENT CHARITY MEDICAL CENTER CLEVELAND OH 4 300 or more 26% MERCER COUNTY JOINT TOWNSHIP COMMUNITY HOSPITAL COLDWATER OH 4 300 or more 50% DOCTORS HOSPITAL COLUMBUS OH 4 300 or more 19% GRANT MEDICAL CENTER COLUMBUS OH 4 300 or more 24% JAMES CANCER HOSPITAL & SOLOVE RESEARCH INSTITUTE COLUMBUS OH 4 300 or more 30% RIVERSIDE METHODIST HOSPITAL COLUMBUS OH 4 300 or more 34% SUMMA WESTERN RESERVE HOSPITAL CUYAHOGA FALLS OH 4 300 or more 33% MEDICAL CENTER AT ELIZABETH PLACE DAYTON OH 4 Between 100 and 299 49% MIAMI VALLEY HOSPITAL DAYTON OH 4 300 or more 26% GRADY MEMORIAL HOSPITAL DELAWARE OH 4 300 or more 30%

April 16, 2015 35 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent DUBLIN METHODIST HOSPITAL DUBLIN OH 4 300 or more 40% EUCLID HOSPITAL EUCLID OH 4 300 or more 33% MERCY HOSPITAL FAIRFIELD FAIRFIELD OH 4 300 or more 30% BLANCHARD VALLEY HOSPITAL FINDLAY OH 4 300 or more 34% ATRIUM MEDICAL CENTER FRANKLIN OH 4 300 or more 25% GALION COMMUNITY HOSPITAL GALION OH 4 300 or more 34% UHHS MEMORIAL HOSPITAL OF GENEVA GENEVA OH 4 Between 100 and 299 33% KETTERING MEDICAL CENTER KETTERING OH 4 300 or more 35% FAIRFIELD MEDICAL CENTER LANCASTER OH 4 300 or more 33% SELBY GENERAL HOSPITAL MARIETTA OH 4 Between 100 and 299 44% MEMORIAL HOSPITAL OF UNION COUNTY MARYSVILLE OH 4 300 or more 29% MEDINA HOSPITAL MEDINA OH 4 300 or more 35% SYCAMORE MEDICAL CENTER MIAMISBURG OH 4 300 or more 30% POMERENE HOSPITAL MILLERSBURG OH 4 300 or more 53% HENRY COUNTY HOSPITAL, INC NAPOLEON OH 4 Between 100 and 299 41% FISHER‐TITUS HOSPITAL NORWALK OH 4 300 or more 30% BAY PARK COMMUNITY HOSPITAL OREGON OH 4 300 or more 38% AULTMAN ORRVILLE HOSPITAL ORRVILLE OH 4 Between 100 and 299 44% MCCULLOUGH‐HYDE MEMORIAL HOSPITAL OXFORD OH 4 300 or more 33% SOUTHERN OHIO MEDICAL CENTER PORTSMOUTH OH 4 300 or more 32% GRAND LAKE HEALTH SYSTEM SAINT MARYS OH 4 300 or more 32% MEDCENTRAL HEALTH SYSTEM SHELBY HOSPITAL SHELBY OH 4 Between 100 and 299 36% WILSON MEMORIAL HOSPITAL SIDNEY OH 4 300 or more 30% TRINITY MEDICAL CTR EAST &TRINITY MEDICAL CTR WEST STEUBENVILLE OH 4 300 or more 28% FLOWER HOSPITAL SYLVANIA OH 4 300 or more 35% MERCY TIFFIN HOSPITAL TIFFIN OH 4 300 or more 37% TOLEDO HOSPITAL THE TOLEDO OH 4 300 or more 36% UPPER VALLEY MEDICAL CENTER TROY OH 4 300 or more 32% WYANDOT MEMORIAL HOSPITAL UPPER SANDUSKY OH 4 Between 100 and 299 32% VAN WERT COUNTY HOSPITAL VAN WERT OH 4 300 or more 40%

April 16, 2015 36 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent FAYETTE COUNTY MEMORIAL HOSPITAL WASHINGTON CH OH 4 Between 100 and 299 25% FULTON COUNTY HEALTH CENTER WAUSEON OH 4 300 or more 38% WEST CHESTER HOSPITAL, LLC WEST CHESTER OH 4 300 or more 35% ST JOHN MEDICAL CENTER WESTLAKE OH 4 300 or more 35% MERCY WILLARD HOSPITAL WILLARD OH 4 Between 100 and 299 41% WOOSTER COMMUNITY HOSPITAL WOOSTER OH 4 300 or more 36% CHICKASAW NATION MEDICAL CENTER ADA OK 4 300 or more 23% JACKSON COUNTY MEMORIAL HOSPITAL AUTHORITY ALTUS OK 4 300 or more 25% JANE PHILLIPS MEDICAL CENTER BARTLESVILLE OK 4 300 or more 29% INTEGRIS BLACKWELL REGIONAL HOSPITAL BLACKWELL OK 4 Between 100 and 299 24% ST JOHN BROKEN ARROW BROKEN ARROW OK 4 300 or more 45% DUNCAN REGIONAL HOSPITAL, INC DUNCAN OK 4 300 or more 29% INTEGRIS HEALTH EDMOND EDMOND OK 4 300 or more 31% INTEGRIS BASS BAPTIST HEALTH CENTER ENID OK 4 300 or more 24% ST MARY'S REGIONAL MEDICAL CENTER ENID OK 4 300 or more 30% ELKVIEW GENERAL HOSPITAL HOBART OK 4 Between 100 and 299 25% COMANCHE COUNTY MEMORIAL HOSPITAL LAWTON OK 4 300 or more 24% INTEGRIS BAPTIST REGIONAL HEALTH CENTER MIAMI OK 4 Between 100 and 299 20% COMMUNITY HOSPITAL, LLC OKLAHOMA CITY OK 4 300 or more 36% INTEGRIS BAPTIST MEDICAL CENTER OKLAHOMA CITY OK 4 300 or more 26% ST ANTHONY HOSPITAL OKLAHOMA CITY OK 4 300 or more 25% PURCELL MUNICIPAL HOSPITAL PURCELL OK 4 Between 100 and 299 30% SEQUOYAH COUNTY CITY OF SALLISAW HOSPITAL AUTHORIT SALLISAW OK 4 Between 100 and 299 34% ST ANTHONY SHAWNEE HOSPITAL SHAWNEE OK 4 300 or more 25% STILLWATER MEDICAL CENTER STILLWATER OK 4 300 or more 27% W W HASTINGS INDIAN HOSPITAL TAHLEQUAH OK 4 300 or more 23% CHOCTAW NATION HEALTHCARE TALIHINA OK 4 300 or more 27% SAINT FRANCIS HOSPITAL, INC TULSA OK 4 300 or more 31% CRAIG GENERAL HOSPITAL VINITA OK 4 Between 100 and 299 25% WOODWARD REGIONAL HOSPITAL WOODWARD OK 4 Between 100 and 299 30%

April 16, 2015 37 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent INTEGRIS CANADIAN VALLEY HOSPITAL YUKON OK 4 300 or more 26% SAMARITAN ALBANY GENERAL HOSPITAL ALBANY OR 4 300 or more 30% ST ALPHONSUS MEDICAL CENTER ‐ BAKER CITY, INC BAKER CITY OR 4 Between 100 and 299 29% KAISER SUNNYSIDE MEDICAL CENTER CLACKAMAS OR 4 300 or more 33% COQUILLE VALLEY HOSPITAL DISTRICT COQUILLE OR 4 Between 100 and 299 36% WALLOWA MEMORIAL HOSPITAL ENTERPRISE OR 4 Between 100 and 299 42% PEACE HARBOR MEDICAL CENTER FLORENCE OR 4 Between 100 and 299 41% GOOD SHEPHERD MEDICAL CENTER HERMISTON OR 4 300 or more 27% PROVIDENCE HOOD RIVER MEMORIAL HOSPITAL HOOD RIVER OR 4 300 or more 29% WILLAMETTE VALLEY MEDICAL CENTER MCMINNVILLE OR 4 300 or more 30% PROVIDENCE MILWAUKIE HOSPITAL MILWAUKIE OR 4 300 or more 30% PROVIDENCE NEWBERG MEDICAL CENTER NEWBERG OR 4 300 or more 33% SAMARITAN PACIFIC COMMUNITY HOSPITAL NEWPORT OR 4 Between 100 and 299 27% PROVIDENCE WILLAMETTE FALLS MEDICAL CENTER OREGON CITY OR 4 300 or more 30% LEGACY GOOD SAMARITAN MEDICAL CENTER PORTLAND OR 4 300 or more 29% PROVIDENCE PORTLAND MEDICAL CENTER PORTLAND OR 4 300 or more 32% PROVIDENCE ST VINCENT MEDICAL CENTER PORTLAND OR 4 300 or more 35% PIONEER MEMORIAL HOSPITAL PRINEVILLE OR 4 Between 100 and 299 29% ST CHARLES MEDICAL CENTER ‐ REDMOND REDMOND OR 4 300 or more 33% SALEM HOSPITAL SALEM OR 4 300 or more 33% PROVIDENCE SEASIDE HOSPITAL SEASIDE OR 4 Between 100 and 299 28% SILVERTON HOSPITAL SILVERTON OR 4 300 or more 28% LEGACY MERIDIAN PARK MEDICAL CENTER TUALATIN OR 4 300 or more 30% BUCKS COUNTY SPECIALTY HOSPITAL BENSALEM PA 4 300 or more 68% PENN HIGHLANDS BROOKVILLE BROOKVILLE PA 4 Between 100 and 299 40% MAIN LINE HOSPITAL BRYN MAWR CAMPUS BRYN MAWR PA 4 300 or more 36% BUTLER MEMORIAL HOSPITAL BUTLER PA 4 300 or more 33% ST LUKE'S MINERS MEMORIAL HOSPITAL COALDALE PA 4 300 or more 38% CHARLES COLE MEMORIAL HOSPITAL COUDERSPORT PA 4 300 or more 36% GEISINGER MEDICAL CENTER DANVILLE PA 4 300 or more 39%

April 16, 2015 38 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent DOYLESTOWN HOSPITAL DOYLESTOWN PA 4 300 or more 43% PENN HIGHLANDS DUBOIS DUBOIS PA 4 300 or more 39% ST LUKE'S HOSPITAL ‐ ANDERSON CAMPUS EASTON PA 4 300 or more 41% UPMC BEDFORD MEMORIAL EVERETT PA 4 300 or more 39% HANOVER HOSPITAL HANOVER PA 4 300 or more 43% PINNACLE HEALTH HOSPITALS HARRISBURG PA 4 300 or more 39% MINERS MEDICAL CENTER HASTINGS PA 4 Between 100 and 299 45% J C BLAIR MEMORIAL HOSPITAL HUNTINGDON PA 4 300 or more 32% JERSEY SHORE HOSPITAL JERSEY SHORE PA 4 300 or more 40% LANSDALE HOSPITAL LANSDALE PA 4 300 or more 44% GOOD SAMARITAN HOSPITAL LEBANON PA 4 300 or more 36% EVANGELICAL COMMUNITY HOSPITAL LEWISBURG PA 4 300 or more 46% HEART OF LANCASTER REGIONAL MEDICAL CENTER LITITZ PA 4 300 or more 41% FULTON COUNTY MEDICAL CENTER MCCONNELLSBURG PA 4 Between 100 and 299 31% MEADVILLE MEDICAL CENTER MEADVILLE PA 4 300 or more 39% MONONGAHELA VALLEY HOSPITAL MONONGAHELA PA 4 300 or more 36% ENDLESS MOUNTAINS HEALTH SYSTEMS MONTROSE PA 4 300 or more 37% EXCELA HEALTH FRICK HOSPITAL MOUNT PLEASANT PA 4 300 or more 36% MUNCY VALLEY HOSPITAL MUNCY PA 4 Between 100 and 299 44% MAIN LINE HOSPITAL PAOLI PAOLI PA 4 300 or more 37% HOSPITAL OF UNIV OF PENNSYLVANIA PHILADELPHIA PA 4 300 or more 26% ST CLAIR MEMORIAL HOSPITAL PITTSBURGH PA 4 300 or more 41% ST LUKE'S QUAKERTOWN HOSPITAL QUAKERTOWN PA 4 300 or more 37% NASON HOSPITAL ROARING SPRING PA 4 300 or more 49% PENN HIGHLANDS ELK ST MARYS PA 4 300 or more 35% MOUNT NITTANY MEDICAL CENTER STATE COLLEGE PA 4 300 or more 41% TITUSVILLE HOSPITAL TITUSVILLE PA 4 300 or more 37% MEMORIAL HOSPITAL, INC TOWANDA TOWANDA PA 4 Between 100 and 299 37% TYLER MEMORIAL HOSPITAL TUNKHANNOCK PA 4 Between 100 and 299 35% TYRONE HOSPITAL TYRONE PA 4 Between 100 and 299 49%

April 16, 2015 39 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent WAYNESBORO HOSPITAL WAYNESBORO PA 4 300 or more 33% SOLDIERS AND SAILORS MEMORIAL HOSPITAL WELLSBORO PA 4 300 or more 39% CHESTER COUNTY HOSPITAL WEST CHESTER PA 4 300 or more 34% GEISINGER WYOMING VALLEY MEDICAL CENTER WILKES BARRE PA 4 300 or more 36% WINDBER HOSPITAL WINDBER PA 4 300 or more 47% MIRIAM HOSPITAL PROVIDENCE RI 4 300 or more 37% ROGER WILLIAMS MEDICAL CENTER PROVIDENCE RI 4 300 or more 31% BEAUFORT COUNTY MEMORIAL HOSPITAL BEAUFORT SC 4 300 or more 27% BON SECOURS‐ST FRANCIS XAVIER HOSPITAL CHARLESTON SC 4 300 or more 30% MUSC MEDICAL CENTER CHARLESTON SC 4 300 or more 23% ROPER HOSPITAL CHARLESTON SC 4 300 or more 35% PALMETTO HEALTH RICHLAND COLUMBIA SC 4 300 or more 23% SISTERS OF CHARITY PROVIDENCE HOSPITALS COLUMBIA SC 4 300 or more 30% MCLEOD MEDICAL CENTER ‐ DILLON DILLON SC 4 300 or more 30% BAPTIST EASLEY HOSPITAL EASLEY SC 4 300 or more 19% MCLEOD REGIONAL MEDICAL CENTER‐PEE DEE FLORENCE SC 4 300 or more 36% ST FRANCIS‐DOWNTOWN GREENVILLE SC 4 300 or more 33% SELF REGIONAL HEALTHCARE GREENWOOD SC 4 300 or more 29% VILLAGE HOSPITAL GREER SC 4 300 or more 36% WILLIAMSBURG REGIONAL HOSPITAL KINGSTREE SC 4 Between 100 and 299 28% LAKE CITY COMMUNITY HOSPITAL LAKE CITY SC 4 Between 100 and 299 20% MCLEOD LORIS SEACOAST HOSPITAL LORIS SC 4 300 or more 34% EAST COOPER MEDICAL CENTER MOUNT PLEASANT SC 4 300 or more 44% WACCAMAW COMMUNITY HOSPITAL MURRELLS INLET SC 4 300 or more 34% NEWBERRY COUNTY MEMORIAL HOSPITAL NEWBERRY SC 4 300 or more 33% CANNON MEMORIAL HOSPITAL PICKENS SC 4 Between 100 and 299 25% OCONEE MEDICAL CENTER SENECA SC 4 300 or more 27% GHS‐HILLCREST MEMORIAL HOSPITAL SIMPSONVILLE SC 4 300 or more 29% MARY BLACK MEMORIAL HOSPITAL SPARTANBURG SC 4 300 or more 32% SPARTANBURG REGIONAL MEDICAL CENTER SPARTANBURG SC 4 300 or more 32%

April 16, 2015 40 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent HAMPTON REGIONAL MEDICAL CENTER VARNVILLE SC 4 Between 100 and 299 28% AVERA ST LUKES ABERDEEN SD 4 300 or more 32% BROOKINGS HEALTH SYSTEM BROOKINGS SD 4 300 or more 39% AVERA QUEEN OF PEACE MITCHELL SD 4 300 or more 33% AVERA MCKENNAN HOSPITAL & UNIVERSITY HEALTH CENTER SIOUX FALLS SD 4 300 or more 36% SANFORD USD MEDICAL CENTER SIOUX FALLS SD 4 300 or more 39% SPEARFISH REGIONAL HOSPITAL SPEARFISH SD 4 300 or more 31% PRAIRIE LAKES HOSPITAL WATERTOWN SD 4 300 or more 29% AVERA SACRED HEART HOSPITAL YANKTON SD 4 300 or more 35% RIVERVIEW REGIONAL MEDICAL CENTER CARTHAGE TN 4 Between 100 and 299 32% MEMORIAL HEALTHCARE SYSTEM, INC CHATTANOOGA TN 4 300 or more 39% MAURY REGIONAL HOSPITAL COLUMBIA TN 4 300 or more 28% COOKEVILLE REGIONAL MEDICAL CENTER COOKEVILLE TN 4 300 or more 36% COPPER BASIN MEDICAL CENTER COPPERHILL TN 4 Between 100 and 299 44% SYCAMORE SHOALS HOSPITAL ELIZABETHTON TN 4 300 or more 24% WILLIAMSON MEDICAL CENTER FRANKLIN TN 4 300 or more 37% LAUGHLIN MEMORIAL HOSPITAL, INC GREENEVILLE TN 4 300 or more 37% BAPTIST MEMORIAL HOSPITAL HUNTINGDON HUNTINGDON TN 4 Between 100 and 299 27% JACKSON‐MADISON COUNTY GENERAL HOSPITAL JACKSON TN 4 300 or more 27% FRANKLIN WOODS COMMUNITY HOSPITAL JOHNSON CITY TN 4 300 or more 27% INDIAN PATH MEDICAL CENTER KINGSPORT TN 4 300 or more 25% FORT SANDERS REGIONAL MEDICAL CENTER KNOXVILLE TN 4 300 or more 35% PARKWEST MEDICAL CENTER KNOXVILLE TN 4 300 or more 41% UNIVERSITY OF TN MEMORIAL HOSPITAL KNOXVILLE TN 4 300 or more 32% MACON COUNTY GENERAL HOSPITAL LAFAYETTE TN 4 Between 100 and 299 29% MCKENZIE REGIONAL HOSPITAL MC KENZIE TN 4 Between 100 and 299 31% SAINT THOMAS MIDTOWN HOSPITAL NASHVILLE TN 4 300 or more 35% SAINT THOMAS WEST HOSPITAL NASHVILLE TN 4 300 or more 42% TRISTAR CENTENNIAL MEDICAL CENTER NASHVILLE TN 4 300 or more 34% WELLMONT HAWKINS COUNTY MEMORIAL HOSPITAL ROGERSVILLE TN 4 Between 100 and 299 25%

April 16, 2015 41 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent HARDIN MEDICAL CENTER SAVANNAH TN 4 Between 100 and 299 30% HIGHLANDS MEDICAL CENTER SPARTA TN 4 Between 100 and 299 35% SWEETWATER HOSPITAL ASSOCIATION SWEETWATER TN 4 300 or more 35% BAPTIST MEMORIAL HOSPITAL UNION CITY UNION CITY TN 4 300 or more 25% HENDRICK MEDICAL CENTER ABILENE TX 4 300 or more 28% METHODIST HOSPITAL FOR SURGERY ADDISON TX 4 300 or more 44% CHRISTUS SPOHN HOSPITAL ALICE ALICE TX 4 Between 100 and 299 14% BIG BEND REGIONAL MEDICAL CENTER ALPINE TX 4 Between 100 and 299 32% BAPTIST ST ANTHONY'S HOSPITAL AMARILLO TX 4 300 or more 31% ANGLETON‐DANBURY MEDICAL CENTER ANGLETON TX 4 Between 100 and 299 24% USMD HOSPITAL AT ARLINGTON L P ARLINGTON TX 4 300 or more 37% NORTH AUSTIN MEDICAL CENTER AUSTIN TX 4 300 or more 29% SETON SOUTHWEST HOSPITAL AUSTIN TX 4 Between 100 and 299 32% ST DAVID'S MEDICAL CENTER AUSTIN TX 4 300 or more 34% TEXAS HEALTH HARRIS METHODIST HOSPITAL AZLE AZLE TX 4 Between 100 and 299 23% TEXAS HEALTH HARRIS METHODIST HURST‐EULESS‐BEDFORD BEDFORD TX 4 300 or more 26% FIRST SURGICAL HOSPITAL BELLAIRE TX 4 Between 100 and 299 29% SCOTT & WHITE HOSPITAL BRENHAM BRENHAM TX 4 Between 100 and 299 28% SETON HIGHLAND LAKES BURNET TX 4 300 or more 33% ETMC CARTHAGE CARTHAGE TX 4 Between 100 and 299 27% ETMC CLARKSVILLE CLARKSVILLE TX 4 Between 100 and 299 27% SOUTH TEXAS SURGICAL HOSPITAL CORPUS CHRISTI TX 4 300 or more 48% EAST TEXAS MEDICAL CENTER CROCKETT CROCKETT TX 4 Between 100 and 299 27% CUERO COMMUNITY HOSPITAL CUERO TX 4 Between 100 and 299 25% BAYLOR UNIVERSITY MEDICAL CENTER DALLAS TX 4 300 or more 23% PINE CREEK MEDICAL CENTER LLP DALLAS TX 4 300 or more 44% UT SOUTHWESTERN UNIVERSITY HOSPITAL ST PAUL DALLAS TX 4 300 or more 23% UT SOUTHWESTERN UNIVERSITY HOSPITAL‐ZALE LIPSHY DALLAS TX 4 300 or more 36% TEXAS HEALTH PRESBYTERIAN HOSPITAL DENTON DENTON TX 4 300 or more 25% CORNERSTONE REGIONAL HOSPITAL EDINBURG TX 4 Between 100 and 299 50%

April 16, 2015 42 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent EL PASO SPECIALTY HOSPITAL EL PASO TX 4 Between 100 and 299 46% TEXAS HEALTH PRESBYTERIAN HOSPITAL FLOWER MOUND FLOWER MOUND TX 4 300 or more 28% BAYLOR SURGICAL HOSPITAL AT FORT WORTH FORT WORTH TX 4 300 or more 43% TEXAS HEALTH HARRIS METHODIST FORT WORTH FORT WORTH TX 4 300 or more 25% TEXAS HEALTH HARRIS METHODIST HOSPITAL ALLIANCE FORT WORTH TX 4 300 or more 25% TEXAS HEALTH HARRIS METHODIST HOSPITAL SOUTHWEST FFORT WORTH TX 4 300 or more 28% BAYLOR MEDICAL CENTER AT FRISCO FRISCO TX 4 300 or more 34% CENTENNIAL MEDICAL CENTER FRISCO TX 4 300 or more 37% CORYELL MEMORIAL HEALTHCARE SYSTEM GATESVILLE TX 4 Between 100 and 299 34% GLEN ROSE MEDICAL CENTER GLEN ROSE TX 4 Between 100 and 299 26% GRAHAM REGIONAL MEDICAL CENTER GRAHAM TX 4 Between 100 and 299 31% BAYLOR REGIONAL MEDICAL CENTER AT GRAPEVINE GRAPEVINE TX 4 300 or more 28% SETON MEDICAL CENTER HARKER HEIGHTS HARKER HEIGHTS TX 4 300 or more 32% MEDINA REGIONAL HOSPITAL HONDO TX 4 Between 100 and 299 24% MEMORIAL HERMANN MEMORIAL CITY MEDICAL CENTER HOUSTON TX 4 300 or more 25% TEXAS ORTHOPEDIC HOSPITAL HOUSTON TX 4 300 or more 44% TOPS SURGICAL SPECIALTY HOSPITAL HOUSTON TX 4 300 or more 52% MEMORIAL HERMANN NORTHEAST HUMBLE TX 4 300 or more 18% BAYLOR MEDICAL CENTER AT IRVING IRVING TX 4 300 or more 19% BAYLOR SURGICAL HOSPITAL AT LAS COLINAS IRVING TX 4 Between 100 and 299 39% LAS COLINAS MEDICAL CENTER IRVING TX 4 300 or more 30% TEXAS HEALTH PRESBYTERIAN HOSPITAL KAUFMAN KAUFMAN TX 4 300 or more 21% ST MARKS MEDICAL CENTER LA GRANGE TX 4 Between 100 and 299 28% COVENANT HOSPITAL LEVELLAND LEVELLAND TX 4 Between 100 and 299 35% W J MANGOLD MEMORIAL HOSPITAL LOCKNEY TX 4 Between 100 and 299 37% GRACE MEDICAL CENTER LUBBOCK TX 4 Between 100 and 299 47% LUBBOCK HEART HOSPITAL LP LUBBOCK TX 4 300 or more 47% UNIVERSITY MEDICAL CENTER LUBBOCK TX 4 300 or more 22% WOODLAND HEIGHTS MEDICAL CENTER LUFKIN TX 4 300 or more 33% SETON EDGAR B DAVIS HOSPITAL LULING TX 4 Between 100 and 299 23%

April 16, 2015 43 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent METHODIST MANSFIELD MEDICAL CENTER MANSFIELD TX 4 300 or more 23% FALLS COMMUNITY HOSPITAL AND CLINIC MARLIN TX 4 Between 100 and 299 58% BAYLOR MEDICAL CENTER AT MCKINNEY MC KINNEY TX 4 300 or more 26% METHODIST MCKINNEY HOSPITAL MC KINNEY TX 4 Between 100 and 299 43% PARKVIEW REGIONAL HOSPITAL MEXIA TX 4 Between 100 and 299 33% MISSION REGIONAL MEDICAL CENTER MISSION TX 4 300 or more 31% NACOGDOCHES MEDICAL CENTER NACOGDOCHES TX 4 300 or more 37% BASIN HEALTHCARE CENTER, LLC ODESSA TX 4 Between 100 and 299 21% MEMORIAL HERMANN BAPTIST ORANGE HOSPITAL ORANGE TX 4 Between 100 and 299 32% COVENANT HOSPITAL PLAINVIEW PLAINVIEW TX 4 300 or more 36% BAYLOR REGIONAL MEDICAL CENTER AT PLANO PLANO TX 4 300 or more 30% TEXAS HEALTH PRESBYTERIAN HOSPITAL PLANO PLANO TX 4 300 or more 28% MEMORIAL MEDICAL CENTER PORT LAVACA TX 4 Between 100 and 299 21% STARR COUNTY MEMORIAL HOSPITAL RIO GRANDE CITY TX 4 Between 100 and 299 9% TEXAS HEALTH PRESBYTERIAN HOSPITAL ROCKWALL ROCKWALL TX 4 300 or more 27% ROUND ROCK MEDICAL CENTER ROUND ROCK TX 4 300 or more 30% SCOTT & WHITE HOSPITAL‐ROUND ROCK ROUND ROCK TX 4 300 or more 34% SAN ANGELO COMMUNITY MEDICAL CENTER SAN ANGELO TX 4 300 or more 28% SHANNON MEDICAL CENTER SAN ANGELO TX 4 300 or more 26% BAPTIST EMERGENCY HOSPITAL SAN ANTONIO TX 4 Between 100 and 299 32% CENTRAL TEXAS MEDICAL CENTER SAN MARCOS TX 4 300 or more 20% ROLLING PLAINS MEMORIAL HOSPITAL SWEETWATER TX 4 Between 100 and 299 18% CHRISTUS ST MICHAEL HEALTH SYSTEM TEXARKANA TX 4 300 or more 29% WADLEY REGIONAL MEDICAL CENTER TEXARKANA TX 4 300 or more 29% ST LUKES LAKESIDE HOSPITAL THE WOODLANDS TX 4 300 or more 44% UNIVERSITY OF TEXAS HEALTH SCIENCE CENTER AT TYLER TYLER TX 4 Between 100 and 299 27% UVALDE MEMORIAL HOSPITAL UVALDE TX 4 300 or more 27% BAYLOR MEDICAL CENTER AT WAXAHACHIE WAXAHACHIE TX 4 300 or more 26% HOUSTON PHYSICIANS' HOSPITAL WEBSTER TX 4 Between 100 and 299 49% KELL WEST REGIONAL HOSPITAL WICHITA FALLS TX 4 300 or more 47%

April 16, 2015 44 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent UNITED REGIONAL HEALTH CARE SYSTEM WICHITA FALLS TX 4 300 or more 26% YOAKUM COMMUNITY HOSPITAL YOAKUM TX 4 Between 100 and 299 31% AMERICAN FORK HOSPITAL AMERICAN FORK UT 4 300 or more 37% VALLEY VIEW MEDICAL CENTER CEDAR CITY UT 4 300 or more 38% LOGAN REGIONAL HOSPITAL LOGAN UT 4 300 or more 38% INTERMOUNTAIN MEDICAL CENTER MURRAY UT 4 300 or more 34% THE ORTHOPEDIC SPECIALTY HOSPITAL MURRAY UT 4 300 or more 54% CENTRAL VALLEY MEDICAL CENTER ‐ CAH NEPHI UT 4 Between 100 and 299 42% CACHE VALLEY SPECIALITY HOSPITAL NORTH LOGAN UT 4 Between 100 and 299 61% MCKAY DEE HOSPITAL OGDEN UT 4 300 or more 40% OREM COMMUNITY HOSPITAL OREM UT 4 300 or more 42% UTAH VALLEY REGIONAL MEDICAL CENTER PROVO UT 4 300 or more 37% SEVIER VALLEY MEDICAL CENTER RICHFIELD UT 4 Between 100 and 299 40% RIVERTON HOSPITAL RIVERTON UT 4 300 or more 37% LDS HOSPITAL SALT LAKE CITY UT 4 300 or more 37% UNIVERSITY HEALTH CARE/UNIV HOSPITALS AND CLINICS SALT LAKE CITY UT 4 300 or more 29% ALTA VIEW HOSPITAL SANDY UT 4 300 or more 37% DIXIE REGIONAL MEDICAL CENTER ST GEORGE UT 4 300 or more 37% VIRGINIA HOSPITAL CENTER ARLINGTON VA 4 300 or more 35% MARTHA JEFFERSON HOSPITAL CHARLOTTESVILLE VA 4 300 or more 39% CARILION NEW RIVER VALLEY MEDICAL CENTER CHRISTIANSBURG VA 4 300 or more 29% CULPEPER REGIONAL HOSPITAL CULPEPER VA 4 300 or more 26% AUGUSTA HEALTH FISHERSVILLE VA 4 300 or more 34% RIVERSIDE WALTER REED HOSPITAL GLOUCESTER VA 4 300 or more 31% HALIFAX REGIONAL HOSPITAL HALIFAX VA 4 300 or more 35% SENTARA CAREPLEX HOSPITAL HAMPTON VA 4 300 or more 34% RAPPAHANNOCK GENERAL HOSPITAL KILMARNOCK VA 4 300 or more 37% CENTRA HEALTH, INC LYNCHBURG VA 4 300 or more 30% SMYTH COUNTY COMMUNITY HOSPITAL MARION VA 4 Between 100 and 299 27% BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER MECHANICSVILLE VA 4 300 or more 29%

April 16, 2015 45 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent SENTARA LEIGH HOSPITAL NORFOLK VA 4 300 or more 41% SENTARA NORFOLK GENERAL HOSPITAL NORFOLK VA 4 300 or more 34% NORTON COMMUNITY HOSPITAL NORTON VA 4 300 or more 20% CARILION GILES COMMUNITY HOSPITAL PEARISBURG VA 4 Between 100 and 299 36% COMMUNITY MEMORIAL HEALTHCENTER, INC SOUTH HILL VA 4 Between 100 and 299 34% STAFFORD HOSPITAL, LLC STAFFORD VA 4 300 or more 25% SENTARA OBICI HOSPITAL SUFFOLK VA 4 300 or more 33% SENTARA PRINCESS ANNE HOSPITAL VIRGINIA BEACH VA 4 300 or more 35% SENTARA VIRGINIA BEACH GENERAL HOSPITAL VIRGINIA BEACH VA 4 300 or more 38% SENTARA WILLIAMSBURG REGIONAL MEDICAL CENTER WILLIAMSBURG VA 4 300 or more 34% WYTHE COUNTY COMMUNITY HOSPITAL WYTHEVILLE VA 4 300 or more 33% SOUTHWESTERN VERMONT MEDICAL CENTER BENNINGTON VT 4 300 or more 32% BRATTLEBORO MEMORIAL HOSPITAL BRATTLEBORO VT 4 300 or more 35% FLETCHER ALLEN HOSPITAL OF VERMONT BURLINGTON VT 4 300 or more 36% PORTER HOSPITAL, INC MIDDLEBURY VT 4 300 or more 35% COPLEY HOSPITAL MORRISVILLE VT 4 300 or more 43% RUTLAND REGIONAL MEDICAL CENTER RUTLAND VT 4 300 or more 38% ISLAND HOSPITAL ANACORTES WA 4 300 or more 40% OVERLAKE HOSPITAL MEDICAL CENTER BELLEVUE WA 4 300 or more 36% PEACEHEALTH ST JOSEPH MEDICAL CENTER BELLINGHAM WA 4 300 or more 39% PROVIDENCE CENTRALIA HOSPITAL CENTRALIA WA 4 300 or more 28% TRI‐STATE MEMORIAL HOSPITAL CLARKSTON WA 4 300 or more 48% WHITMAN HOSPITAL AND MEDICAL CENTER COLFAX WA 4 Between 100 and 299 42% PROVIDENCE MOUNT CARMEL HOSPITAL COLVILLE WA 4 Between 100 and 299 31% LINCOLN HOSPITAL DAVENPORT WA 4 Between 100 and 299 43% KITTITAS VALLEY COMMUNITY HOSPITAL ELLENSBURG WA 4 300 or more 28% ST ELIZABETH HOSPITAL ENUMCLAW WA 4 Between 100 and 299 23% SWEDISH ISSAQUAH ISSAQUAH WA 4 300 or more 31% KENNEWICK GENERAL HOSPITAL KENNEWICK WA 4 300 or more 26% KADLEC REGIONAL MEDICAL CENTER RICHLAND WA 4 300 or more 34%

April 16, 2015 46 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent GROUP HEALTH CENTRAL HOSPITAL SEATTLE WA 4 300 or more 29% UNIVERSITY OF WASHINGTON MEDICAL CTR SEATTLE WA 4 300 or more 29% VIRGINIA MASON MEDICAL CENTER SEATTLE WA 4 300 or more 42% PEACEHEALTH UNITED GENERAL MEDICAL CENTER SEDRO WOOLLEY WA 4 Between 100 and 299 29% MASON GENERAL HOSPITAL & FAMILY OF CLINICS SHELTON WA 4 300 or more 34% LEGACY SALMON CREEK MEDICAL CENTER VANCOUVER WA 4 300 or more 32% PROVIDENCE ST MARY MEDICAL CENTER WALLA WALLA WA 4 300 or more 35% WALLA WALLA GENERAL HOSPITAL WALLA WALLA WA 4 Between 100 and 299 28% CENTRAL WASHINGTON HOSPITAL WENATCHEE WA 4 300 or more 35% AMERY REGIONAL MEDICAL CTR AMERY WI 4 Between 100 and 299 41% LANGLADE HOSPITAL ANTIGO WI 4 Between 100 and 299 40% ST ELIZABETH HOSPITAL APPLETON WI 4 300 or more 46% MEMORIAL MEDICAL CENTER ASHLAND WI 4 300 or more 33% MAYO CLINIC HEALTH SYSTEM NORTHLAND BARRON WI 4 Between 100 and 299 37% BEAVER DAM COMMUNITY HOSPITAL BEAVER DAM WI 4 300 or more 39% BELOIT MEMORIAL HOSPITAL BELOIT WI 4 300 or more 30% BERLIN MEMORIAL HOSPITAL BERLIN WI 4 300 or more 42% ST JOSEPHS HOSPITAL CHIPPEWA FALLS WI 4 300 or more 32% MAYO CLINIC HEALTH SYSTEM EAU CLAIRE HOSPITAL EAU CLAIRE WI 4 300 or more 36% SACRED HEART HOSPITAL EAU CLAIRE WI 4 300 or more 38% AURORA LAKELAND MEDICAL CENTER ELKHORN WI 4 300 or more 29% ST AGNES HOSPITAL FOND DU LAC WI 4 300 or more 45% FORT MEMORIAL HOSPITAL FORT ATKINSON WI 4 300 or more 41% WHEATON FRANCISCAN HEALTHCARE FRANKLIN FRANKLIN WI 4 300 or more 36% BURNETT MEDICAL CENTER GRANTSBURG WI 4 Between 100 and 299 36% AURORA BAYCARE MEDICAL CTR GREEN BAY WI 4 300 or more 38% ST MARYS HOSPITAL MEDICAL CTR GREEN BAY WI 4 300 or more 38% ST VINCENT HOSPITAL GREEN BAY WI 4 300 or more 39% AURORA MEDICAL CTR WASHINGTON COUNTY HARTFORD WI 4 300 or more 41% HAYWARD AREA MEMORIAL HOSPITAL HAYWARD WI 4 Between 100 and 299 31%

April 16, 2015 47 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent HUDSON HOSPITAL HUDSON WI 4 300 or more 44% MERCY HEALTH SYSTEM CORP JANESVILLE WI 4 300 or more 34% ST MARYS JANESVILLE HOSPITAL JANESVILLE WI 4 300 or more 37% GUNDERSEN LUTHERAN MEDICAL CENTER LA CROSSE WI 4 300 or more 40% MAYO CLINIC HLTH SYSTEM FRANCISCAN MED CTR LA CROSSE WI 4 300 or more 35% MERITER HOSPITAL MADISON WI 4 300 or more 36% ST MARYS HOSPITAL MADISON WI 4 300 or more 46% UNIVERSITY OF WI HOSPITALS & CLINICS AUTHORITY MADISON WI 4 300 or more 41% MILE BLUFF MEDICAL CENTER MAUSTON WI 4 Between 100 and 299 34% COMMUNITY MEMORIAL HOSPITAL MENOMONEE FALLS WI 4 300 or more 34% MAYO CLINIC HEALTH SYSTEM RED CEDAR MENOMONIE WI 4 300 or more 27% GOOD SAMARITAN HEALTH CENTER MERRILL WI 4 Between 100 and 299 28% FROEDTERT MEMORIAL LUTHERAN HOSPITAL MILWAUKEE WI 4 300 or more 24% THEDA CLARK MEDICAL CENTER NEENAH WI 4 300 or more 42% WESTFIELDS HOSPITAL AND CLINIC NEW RICHMOND WI 4 300 or more 37% OCONOMOWOC MEMORIAL HOSPITAL OCONOMOWOC WI 4 300 or more 43% AURORA MEDICAL CTR OSHKOSH OSHKOSH WI 4 300 or more 38% MERCY MEDICAL CENTER OF OSHKOSH OSHKOSH WI 4 300 or more 48% SOUTHWEST HEALTH CENTER PLATTEVILLE WI 4 Between 100 and 299 40% DIVINE SAVIOR HEALTHCARE PORTAGE WI 4 Between 100 and 299 33% REEDSBURG AREA MEDICAL CTR REEDSBURG WI 4 300 or more 35% MINISTRY SAINT MARYS HOSPITAL RHINELANDER WI 4 300 or more 40% LAKEVIEW MEDICAL CENTER RICE LAKE WI 4 300 or more 40% RICHLAND HOSPITAL RICHLAND CENTER WI 4 Between 100 and 299 34% AURORA SHEBOYGAN MEMORIAL MEDICAL CTR SHEBOYGAN WI 4 300 or more 36% MINISTRY ST MICHAELS HOSPITAL OF STEVENS POINT STEVENS POINT WI 4 300 or more 37% MINISTRY DOOR COUNTY MEDICAL CENTER STURGEON BAY WI 4 300 or more 42% AURORA MEDICAL CENTER SUMMIT WI 4 300 or more 37% AURORA MEDICAL CTR MANITOWOC COUNTY TWO RIVERS WI 4 300 or more 33% UW HEALTH PARTNERS WATERTOWN REGIONAL MED CTR WATERTOWN WI 4 300 or more 40%

April 16, 2015 48 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent WAUKESHA MEMORIAL HOSPITAL WAUKESHA WI 4 300 or more 37% RIVERSIDE MEDICAL CENTER WAUPACA WI 4 Between 100 and 299 27% WAUPUN MEMORIAL HOSPITAL WAUPUN WI 4 Between 100 and 299 44% ASPIRUS WAUSAU HOSPITAL WAUSAU WI 4 300 or more 43% ST CLARES HOSPITAL OF WESTON WESTON WI 4 300 or more 40% RIVERVIEW HOSPITAL ASSOC WISCONSIN RAPIDS WI 4 300 or more 40% HOWARD YOUNG MEDICAL CTR WOODRUFF WI 4 300 or more 39% ST MARY'S MEDICAL CENTER HUNTINGTON WV 4 300 or more 35% MONONGALIA COUNTY GENERAL HOSPITAL MORGANTOWN WV 4 300 or more 35% WETZEL COUNTY HOSPITAL NEW MARTINSVILLE WV 4 Between 100 and 299 28% PLATEAU MEDICAL CENTER OAK HILL WV 4 Between 100 and 299 35% GRANT MEMORIAL HOSPITAL PETERSBURG WV 4 300 or more 34% PLEASANT VALLEY HOSPITAL POINT PLEASANT WV 4 300 or more 27% JEFFERSON MEDICAL CENTER RANSON WV 4 Between 100 and 299 23% JACKSON GENERAL HOSPITAL RIPLEY WV 4 Between 100 and 299 37% HAMPSHIRE MEMORIAL HOSPITAL ROMNEY WV 4 Between 100 and 299 27% WELCH COMMUNITY HOSPITAL WELCH WV 4 Between 100 and 299 34% WHEELING HOSPITAL WHEELING WV 4 300 or more 33% STAR VALLEY MEDICAL CENTER AFTON WY 4 Between 100 and 299 34% MOUNTAIN VIEW REGIONAL HOSPITAL CASPER WY 4 300 or more 43% WEST PARK HOSPITAL DISTRICT CODY WY 4 300 or more 38% MEMORIAL HOSPITAL OF CONVERSE COUNTY DOUGLAS WY 4 Between 100 and 299 29% ST JOHNS MEDICAL CENTER JACKSON WY 4 300 or more 32% MEMORIAL HOSPITAL OF CARBON COUNTY RAWLINS WY 4 Between 100 and 299 22% COMMUNITY HOSPITAL TORRINGTON WY 4 Between 100 and 299 28% ALASKA NATIVE MEDICAL CENTER ANCHORAGE AK 3 300 or more 38% PROVIDENCE ALASKA MEDICAL CENTER ANCHORAGE AK 3 300 or more 24% YUKON KUSKOKWIM DELTA REG HOSPITAL BETHEL AK 3 Between 100 and 299 12% MAT‐SU REGIONAL MEDICAL CENTER PALMER AK 3 300 or more 35% CENTRAL PENINSULA GENERAL HOSPITAL SOLDOTNA AK 3 300 or more 23%

April 16, 2015 49 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent ANDALUSIA REGIONAL HOSPITAL ANDALUSIA AL 3 300 or more 30% NORTHEAST ALABAMA REGIONAL MED CENTER ANNISTON AL 3 300 or more 33% ATHENS‐LIMESTONE HOSPITAL ATHENS AL 3 300 or more 27% ATMORE COMMUNITY HOSPITAL ATMORE AL 3 300 or more 33% BROOKWOOD MEDICAL CENTER BIRMINGHAM AL 3 300 or more 37% ST VINCENT'S EAST BIRMINGHAM AL 3 300 or more 33% CHEROKEE MEDICAL CENTER CENTRE AL 3 Between 100 and 299 34% LAKE MARTIN COMMUNITY HOSPITAL DADEVILLE AL 3 Between 100 and 299 31% DECATUR MORGAN HOSPITAL‐DECATUR CAMPUS DECATUR AL 3 300 or more 27% BRYAN W WHITFIELD MEM HOSP INC DEMOPOLIS AL 3 Between 100 and 299 32% SOUTHEAST ALABAMA MEDICAL CENTER DOTHAN AL 3 300 or more 27% MEDICAL CENTER ENTERPRISE ENTERPRISE AL 3 300 or more 30% MEDICAL CENTER BARBOUR EUFAULA AL 3 Between 100 and 299 32% ELIZA COFFEE MEMORIAL HOSPITAL FLORENCE AL 3 300 or more 26% DEKALB REGIONAL MEDICAL CENTER FORT PAYNE AL 3 300 or more 34% GADSDEN REGIONAL MEDICAL CENTER GADSDEN AL 3 300 or more 31% LAKELAND COMMUNITY HOSPITAL HALEYVILLE AL 3 Between 100 and 299 31% CRESTWOOD MEDICAL CENTER HUNTSVILLE AL 3 300 or more 35% RMC JACKSONVILLE JACKSONVILLE AL 3 Between 100 and 299 26% WALKER BAPTIST MEDICAL CENTER JASPER AL 3 300 or more 27% PROVIDENCE HOSPITAL MOBILE AL 3 300 or more 33% SPRINGHILL MEDICAL CENTER MOBILE AL 3 300 or more 33% UNIVERSITY OF SOUTH ALABAMA MEDICAL CENTER MOBILE AL 3 300 or more 28% BAPTIST MEDICAL CENTER SOUTH MONTGOMERY AL 3 300 or more 32% JACKSON HOSPITAL & CLINIC INC MONTGOMERY AL 3 300 or more 28% SHOALS HOSPITAL MUSCLE SHOALS AL 3 300 or more 26% EAST ALABAMA MEDICAL CENTER OPELIKA AL 3 300 or more 29% MIZELL MEMORIAL HOSPITAL OPP AL 3 Between 100 and 299 30% DALE MEDICAL CENTER OZARK AL 3 Between 100 and 299 31% RUSSELLVILLE HOSPITAL RUSSELLVILLE AL 3 300 or more 31%

April 16, 2015 50 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent HELEN KELLER MEMORIAL HOSPITAL SHEFFIELD AL 3 300 or more 25% D C H REGIONAL MEDICAL CENTER TUSCALOOSA AL 3 300 or more 20% WEDOWEE HOSPITAL WEDOWEE AL 3 Between 100 and 299 42% NORTHWEST MEDICAL CENTER WINFIELD AL 3 Between 100 and 299 31% BAPTIST HEALTH MEDICAL CENTER‐ARKADELPHIA ARKADELPHIA AR 3 Between 100 and 299 25% WHITE RIVER MEDICAL CENTER BATESVILLE AR 3 300 or more 26% SALINE MEMORIAL HOSPITAL BENTON AR 3 300 or more 32% MERCY HOSPITAL BERRYVILLE BERRYVILLE AR 3 Between 100 and 299 36% OUACHITA COUNTY MEDICAL CENTER CAMDEN AR 3 300 or more 30% CONWAY REGIONAL MEDICAL CENTER CONWAY AR 3 300 or more 29% ASHLEY COUNTY MEDICAL CENTER CROSSETT AR 3 Between 100 and 299 23% CHAMBERS MEMORIAL HOSPITAL DANVILLE AR 3 Between 100 and 299 20% FORREST CITY MEDICAL CENTER FORREST CITY AR 3 300 or more 28% ST EDWARD MERCY MEDICAL CENTER FORT SMITH AR 3 300 or more 36% NORTH ARKANSAS REGIONAL MEDICAL CENTER HARRISON AR 3 300 or more 26% HELENA REGIONAL MEDICAL CENTER HELENA AR 3 300 or more 28% NATIONAL PARK MEDICAL CENTER HOT SPRINGS AR 3 300 or more 34% ST JOSEPHS MERCY HEALTH CENTER INC HOT SPRINGS AR 3 300 or more 35% ST BERNARDS MEDICAL CENTER JONESBORO AR 3 300 or more 31% BAPTIST HEALTH MEDICAL CENTER‐LITTLE ROCK LITTLE ROCK AR 3 300 or more 28% ST VINCENT INFIRMARY MEDICAL CENTER LITTLE ROCK AR 3 300 or more 33% UAMS MEDICAL CENTER LITTLE ROCK AR 3 300 or more 19% BAPTIST HEALTH MEDICAL CENTER‐HOT SPRINGS COUNTY MALVERN AR 3 Between 100 and 299 25% BAXTER REGIONAL MEDICAL CENTER MOUNTAIN HOME AR 3 300 or more 31% HARRIS HOSPITAL NEWPORT AR 3 Between 100 and 299 24% ARKANSAS METHODIST MEDICAL CENTER PARAGOULD AR 3 300 or more 28% FIVE RIVERS MEDICAL CENTER POCAHONTAS AR 3 Between 100 and 299 32% FULTON COUNTY HOSPITAL SALEM AR 3 Between 100 and 299 26% WHITE COUNTY MEDICAL CENTER SEARCY AR 3 300 or more 36% ST VINCENT MEDICAL CENTER/NORTH SHERWOOD AR 3 300 or more 33%

April 16, 2015 51 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent SILOAM SPRINGS REGIONAL HOSPITAL SILOAM SPRINGS AR 3 300 or more 33% BAPTIST HEALTH MEDICAL CENTER‐STUTTGART STUTTGART AR 3 Between 100 and 299 24% WESTERN ARIZONA REGIONAL MEDICAL CENTER BULLHEAD CITY AZ 3 300 or more 33% CHANDLER REGIONAL MEDICAL CENTER CHANDLER AZ 3 300 or more 23% FLAGSTAFF MEDICAL CENTER FLAGSTAFF AZ 3 300 or more 38% MERCY GILBERT MEDICAL CENTER GILBERT AZ 3 300 or more 25% ARROWHEAD HOSPITAL GLENDALE AZ 3 300 or more 33% BANNER THUNDERBIRD MEDICAL CENTER GLENDALE AZ 3 300 or more 29% COBRE VALLEY REGIONAL MEDICAL CENTER GLOBE AZ 3 300 or more 34% KINGMAN REGIONAL MEDICAL CENTER KINGMAN AZ 3 300 or more 40% BANNER DESERT MEDICAL CENTER MESA AZ 3 300 or more 31% CARONDELET HOLY CROSS HOSPITAL NOGALES AZ 3 Between 100 and 299 26% ORO VALLEY HOSPITAL ORO VALLEY AZ 3 300 or more 36% PAGE HOSPITAL PAGE AZ 3 Between 100 and 299 29% LA PAZ REGIONAL HOSPITAL PARKER AZ 3 Between 100 and 299 30% PAYSON REGIONAL MEDICAL CENTER PAYSON AZ 3 300 or more 34% BANNER GOOD SAMARITAN MEDICAL CENTER PHOENIX AZ 3 300 or more 29% JOHN C LINCOLN NORTH MOUNTAIN HOSPITAL PHOENIX AZ 3 300 or more 28% PHOENIX BAPTIST HOSPITAL PHOENIX AZ 3 300 or more 30% PHOENIX INDIAN MEDICAL CENTER PHOENIX AZ 3 300 or more 27% ST JOSEPH'S HOSPITAL AND MEDICAL CENTER PHOENIX AZ 3 300 or more 20% ST LUKE'S MEDICAL CENTER PHOENIX AZ 3 300 or more 27% YAVAPAI REGIONAL MEDICAL CENTER‐EAST CAMPUS PRESCOTT VALLEY AZ 3 300 or more 30% SCOTTSDALE HEALTHCARE OSBORN MEDICAL CENTER SCOTTSDALE AZ 3 300 or more 30% SCOTTSDALE HEALTHCARE‐SHEA MEDICAL CENTER SCOTTSDALE AZ 3 300 or more 31% SUMMIT HEALTHCARE REGIONAL MEDICAL CENTER SHOW LOW AZ 3 300 or more 21% BANNER DEL E WEBB MEDICAL CENTER SUN CITY WEST AZ 3 300 or more 32% CARONDELET ST JOSEPH'S HOSPITAL TUCSON AZ 3 300 or more 35% TUCSON MEDICAL CENTER TUCSON AZ 3 300 or more 32% KAISER FOUNDATION HOSPITAL ‐ ANTIOCH ANTIOCH CA 3 300 or more 31%

April 16, 2015 52 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent METHODIST HOSPITAL OF SOUTHERN CA ARCADIA CA 3 300 or more 31% MAD RIVER COMMUNITY HOSPITAL ARCATA CA 3 300 or more 25% BAKERSFIELD HEART HOSPITAL BAKERSFIELD CA 3 300 or more 28% GOOD SAMARITAN HOSPITAL BAKERSFIELD CA 3 Between 100 and 299 23% BARSTOW COMMUNITY HOSPITAL BARSTOW CA 3 300 or more 30% PALO VERDE HOSPITAL BLYTHE CA 3 Between 100 and 299 25% PROVIDENCE SAINT JOSEPH MEDICAL CTR BURBANK CA 3 300 or more 27% MERCY SAN JUAN MEDICAL CENTER CARMICHAEL CA 3 300 or more 29% EDEN MEDICAL CENTER CASTRO VALLEY CA 3 300 or more 26% ENLOE MEDICAL CENTER CHICO CA 3 300 or more 26% COLUSA REGIONAL MEDICAL CENTER COLUSA CA 3 Between 100 and 299 23% JOHN MUIR MEDICAL CENTER ‐ CONCORD CAMPUS CONCORD CA 3 300 or more 32% SUTTER COAST HOSPITAL CRESCENT CITY CA 3 300 or more 23% SETON MEDICAL CENTER DALY CITY CA 3 300 or more 32% LAC/RANCHO LOS AMIGOS NATIONAL REHABILITATION CTR DOWNEY CA 3 300 or more 22% SCRIPPS MEMORIAL HOSPITAL ‐ ENCINITAS ENCINITAS CA 3 300 or more 32% PALOMAR HEALTH DOWNTOWN CAMPUS ESCONDIDO CA 3 300 or more 31% NORTHBAY MEDICAL CENTER FAIRFIELD CA 3 300 or more 25% FALLBROOK HOSPITAL DISTRICT FALLBROOK CA 3 300 or more 37% MENDOCINO COAST DISTRICT HOSPITAL FORT BRAGG CA 3 Between 100 and 299 30% ORANGE COAST MEMORIAL MEDICAL CENTER FOUNTAIN VALLEY CA 3 300 or more 30% KAISER FOUNDATION HOSPITAL ‐ FREMONT FREMONT CA 3 300 or more 29% WASHINGTON HOSPITAL FREMONT CA 3 300 or more 27% COMMUNITY REGIONAL MEDICAL CENTER FRESNO CA 3 300 or more 31% SAINT AGNES MEDICAL CENTER FRESNO CA 3 300 or more 33% ST JUDE MEDICAL CENTER FULLERTON CA 3 300 or more 30% SAINT LOUISE REGIONAL HOSPITAL GILROY CA 3 300 or more 26% GLENDALE ADVENTIST MEDICAL CENTER GLENDALE CA 3 300 or more 18% FOOTHILL PRESBYTERIAN HOSPITAL GLENDORA CA 3 300 or more 28% KAISER FOUNDATION HOSPITAL ‐ SOUTH BAY HARBOR CITY CA 3 300 or more 27%

April 16, 2015 53 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent HAZEL HAWKINS MEMORIAL HOSPITAL HOLLISTER CA 3 300 or more 26% JOHN F KENNEDY MEMORIAL HOSPITAL INDIO CA 3 300 or more 44% SUTTER AMADOR HOSPITAL JACKSON CA 3 300 or more 29% HI‐DESERT MEDICAL CENTER JOSHUA TREE CA 3 300 or more 31% GEORGE L MEE MEMORIAL HOSPITAL KING CITY CA 3 Between 100 and 299 16% GROSSMONT HOSPITAL LA MESA CA 3 300 or more 25% SADDLEBACK MEMORIAL MEDICAL CENTER LAGUNA HILLS CA 3 300 or more 34% SUTTER LAKESIDE HOSPITAL LAKEPORT CA 3 300 or more 22% LODI MEMORIAL HOSPITAL LODI CA 3 300 or more 32% LOMA LINDA UNIVERSITY MEDICAL CENTER LOMA LINDA CA 3 300 or more 21% LOMPOC VALLEY MEDICAL CENTER LOMPOC CA 3 300 or more 24% LOS ALAMITOS MEDICAL CENTER LOS ALAMITOS CA 3 300 or more 40% CEDARS‐SINAI MEDICAL CENTER LOS ANGELES CA 3 300 or more 24% KAISER FOUNDATION HOSPITAL ‐ WEST LA LOS ANGELES CA 3 300 or more 25% KECK HOSPITAL OF USC LOS ANGELES CA 3 300 or more 34% LAC+USC MEDICAL CENTER LOS ANGELES CA 3 300 or more 20% RONALD REAGAN UCLA MEDICAL CENTER LOS ANGELES CA 3 300 or more 27% SAINT VINCENT MEDICAL CENTER LOS ANGELES CA 3 300 or more 28% TEMPLE COMMUNITY HOSPITAL LOS ANGELES CA 3 Between 100 and 299 21% WHITE MEMORIAL MEDICAL CENTER LOS ANGELES CA 3 300 or more 32% MEMORIAL HOSPITAL LOS BANOS LOS BANOS CA 3 Between 100 and 299 18% MADERA COMMUNITY HOSPITAL MADERA CA 3 300 or more 15% DOCTORS HOSPITAL OF MANTECA MANTECA CA 3 300 or more 39% KAISER FOUNDATION HOSPITAL MANTECA MANTECA CA 3 300 or more 28% PROVIDENCE HOLY CROSS MEDICAL CENTER MISSION HILLS CA 3 300 or more 23% MISSION HOSPITAL REGIONAL MED CENTER MISSION VIEJO CA 3 300 or more 31% DOCTORS MEDICAL CENTER MODESTO CA 3 300 or more 37% MEMORIAL MEDICAL CENTER MODESTO CA 3 300 or more 28% MONTCLAIR HOSPITAL MEDICAL CENTER MONTCLAIR CA 3 Between 100 and 299 19% KAISER FOUNDATION HOSPITAL‐MORENO VALLEY MORENO VALLEY CA 3 300 or more 21%

April 16, 2015 54 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent EL CAMINO HOSPITAL MOUNTAIN VIEW CA 3 300 or more 28% LOMA LINDA UNIVERSITY MEDICAL CENTER‐MURRIETA MURRIETA CA 3 300 or more 27% QUEEN OF THE VALLEY MEDICAL CENTER NAPA CA 3 300 or more 31% NORTHRIDGE HOSPITAL MEDICAL CENTER NORTHRIDGE CA 3 300 or more 23% OAK VALLEY DISTRICT HOSPITAL OAKDALE CA 3 Between 100 and 299 29% TRI‐CITY MEDICAL CENTER OCEANSIDE CA 3 Between 100 and 299 27% CHAPMAN MEDICAL CENTER ORANGE CA 3 300 or more 34% UNIVERSITY OF CALIFORNIA IRVINE MED CENTER ORANGE CA 3 300 or more 24% ST JOHNS REGIONAL MEDICAL CENTER OXNARD CA 3 300 or more 23% DESERT REGIONAL MEDICAL CENTER PALM SPRINGS CA 3 300 or more 40% PALMDALE REGIONAL MEDICAL CENTER PALMDALE CA 3 300 or more 24% KAISER FOUNDATION HOSPITAL ‐ PANORAMA CITY PANORAMA CITY CA 3 300 or more 30% FEATHER RIVER HOSPITAL PARADISE CA 3 300 or more 34% PETALUMA VALLEY HOSPITAL PETALUMA CA 3 300 or more 31% POMERADO HOSPITAL POWAY CA 3 300 or more 34% EISENHOWER MEDICAL CENTER RANCHO MIRAGE CA 3 300 or more 36% ST ELIZABETH COMMUNITY HOSPITAL RED BLUFF CA 3 300 or more 26% KAISER FOUNDATION HOSPITAL ‐ REDWOOD CITY REDWOOD CITY CA 3 300 or more 35% SEQUOIA HOSPITAL REDWOOD CITY CA 3 300 or more 33% KAISER FOUNDATION HOSPITAL, RIVERSIDE RIVERSIDE CA 3 300 or more 28% SUTTER ROSEVILLE MEDICAL CENTER ROSEVILLE CA 3 300 or more 32% KAISER FOUNDATION HOSP SO SACRAMENTO SACRAMENTO CA 3 300 or more 28% KAISER FOUNDATION HOSPITAL ‐ SACRAMENTO SACRAMENTO CA 3 300 or more 38% METHODIST HOSPITAL OF SACRAMENTO SACRAMENTO CA 3 300 or more 29% SUTTER GENERAL HOSPITAL SACRAMENTO CA 3 300 or more 29% UNIVERSITY OF CALIFORNIA DAVIS MEDICAL CENTER SACRAMENTO CA 3 300 or more 26% NATIVIDAD MEDICAL CENTER SALINAS CA 3 300 or more 40% MARK TWAIN MEDICAL CENTER SAN ANDREAS CA 3 Between 100 and 299 24% KAISER FOUNDATION HOSPITAL ‐ SAN DIEGO SAN DIEGO CA 3 300 or more 33% SCRIPPS MERCY HOSPITAL SAN DIEGO CA 3 300 or more 22%

April 16, 2015 55 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent UNIVERSITY OF CALIFORNIA SAN DIEGO MEDICAL CENTER SAN DIEGO CA 3 300 or more 27% KAISER FOUNDATION HOSPITAL ‐ SAN FRANCISCO SAN FRANCISCO CA 3 300 or more 36% ST MARY'S MEDICAL CENTER SAN FRANCISCO CA 3 300 or more 29% KAISER FOUNDATION HOSPITAL‐SAN JOSE SAN JOSE CA 3 300 or more 31% O'CONNOR HOSPITAL SAN JOSE CA 3 300 or more 30% FRENCH HOSPITAL MEDICAL CENTER SAN LUIS OBISPO CA 3 300 or more 39% MARIAN REGIONAL MEDICAL CENTER SANTA MARIA CA 3 300 or more 28% PROVIDENCE SAINT JOHN'S HEALTH CENTER SANTA MONICA CA 3 300 or more 32% SANTA MONICA ‐ UCLA MED CTR & ORTHOPAEDIC HOSPITAL SANTA MONICA CA 3 300 or more 26% SUTTER SANTA ROSA REGIONAL HOSPITAL SANTA ROSA CA 3 300 or more 30% SIMI VALLEY HOSPITAL & HEALTH CARE SERVICES SIMI VALLEY CA 3 300 or more 29% SONORA REGIONAL MEDICAL CENTER SONORA CA 3 300 or more 32% BARTON MEMORIAL HOSPITAL SOUTH LAKE TAHOE CA 3 300 or more 28% DAMERON HOSPITAL STOCKTON CA 3 300 or more 26% TWIN CITIES COMMUNITY HOSPITAL TEMPLETON CA 3 300 or more 42% LOS ROBLES HOSPITAL & MEDICAL CENTER THOUSAND OAKS CA 3 300 or more 27% PROVIDENCE LITTLE COMPANY OF MARY MED CTR TORRANCE TORRANCE CA 3 300 or more 28% TORRANCE MEMORIAL MEDICAL CENTER TORRANCE CA 3 300 or more 33% UKIAH VALLEY MEDICAL CENTER/HOSPITAL D UKIAH CA 3 300 or more 23% KAISER FOUNDATION HOSPITAL ‐ VACAVILLE VACAVILLE CA 3 300 or more 32% HENRY MAYO NEWHALL HOSPITAL VALENCIA CA 3 300 or more 24% KAISER FOUNDATION HOSPITAL AND REHAB CENTER VALLEJO CA 3 300 or more 29% SUTTER SOLANO MEDICAL CENTER VALLEJO CA 3 300 or more 23% COMMUNITY MEMORIAL HOSPITAL SAN BUENAVENTURA VENTURA CA 3 300 or more 30% JOHN MUIR MEDICAL CENTER ‐ WALNUT CREEK CAMPUS WALNUT CREEK CA 3 300 or more 33% KAISER FOUNDATION HOSPITAL ‐ WALNUT CREEK WALNUT CREEK CA 3 300 or more 32% WATSONVILLE COMMUNITY HOSPITAL WATSONVILLE CA 3 300 or more 34% MEDICAL CENTER OF AURORA, THE AURORA CO 3 300 or more 31% FOOTHILLS HOSPITAL BOULDER CO 3 300 or more 37% CENTURA HEALTH‐ST THOMAS MORE HOSPITAL CANON CITY CO 3 300 or more 34%

April 16, 2015 56 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent MEMORIAL HOSPITAL, THE CRAIG CO 3 Between 100 and 299 30% DELTA COUNTY MEMORIAL HOSPITAL DELTA CO 3 Between 100 and 299 30% DENVER HEALTH MEDICAL CENTER DENVER CO 3 300 or more 24% PRESBYTERIAN ST LUKES MEDICAL CENTER DENVER CO 3 300 or more 32% SWEDISH MEDICAL CENTER ENGLEWOOD CO 3 300 or more 32% COMMUNITY HOSPITAL GRAND JUNCTION CO 3 300 or more 39% ARKANSAS VALLEY REGIONAL MEDICAL CENTER LA JUNTA CO 3 Between 100 and 299 25% EXEMPLA GOOD SAMARITAN MEDICAL CENTER LLC LAFAYETTE CO 3 300 or more 36% CENTURA HEALTH‐LITTLETON ADVENTIST HOSPITAL LITTLETON CO 3 300 or more 30% SKY RIDGE MEDICAL CENTER LONE TREE CO 3 300 or more 33% CENTURA HEALTH‐ST MARY CORWIN MEDICAL CENTER PUEBLO CO 3 300 or more 32% PARKVIEW MEDICAL CENTER INC PUEBLO CO 3 300 or more 25% NORTH SUBURBAN MEDICAL CENTER THORNTON CO 3 300 or more 28% CENTURA HEALTH‐ST ANTHONY NORTH HOSPITAL WESTMINSTER CO 3 300 or more 28% PIKES PEAK REGIONAL HOSPITAL WOODLAND PARK CO 3 Between 100 and 299 37% BRIDGEPORT HOSPITAL BRIDGEPORT CT 3 300 or more 25% BRISTOL HOSPITAL BRISTOL CT 3 300 or more 28% GRIFFIN HOSPITAL DERBY CT 3 300 or more 25% JOHN DEMPSEY HOSPITAL FARMINGTON CT 3 300 or more 29% HARTFORD HOSPITAL HARTFORD CT 3 300 or more 33% ST FRANCIS HOSPITAL & MEDICAL CENTER HARTFORD CT 3 300 or more 31% MIDSTATE MEDICAL CENTER MERIDEN CT 3 300 or more 28% HOSPITAL OF CENTRAL CONNECTICUT, THE NEW BRITAIN CT 3 300 or more 25% YALE‐NEW HAVEN HOSPITAL NEW HAVEN CT 3 300 or more 29% LAWRENCE & MEMORIAL HOSPITAL NEW LONDON CT 3 300 or more 29% NORWALK HOSPITAL ASSOCIATION NORWALK CT 3 300 or more 27% WILLIAM W BACKUS HOSPITAL NORWICH CT 3 300 or more 31% SHARON HOSPITAL SHARON CT 3 300 or more 27% JOHNSON MEMORIAL HOSPITAL STAFFORD SPRINGS CT 3 300 or more 33% STAMFORD HOSPITAL STAMFORD CT 3 300 or more 27%

April 16, 2015 57 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent CHARLOTTE HUNGERFORD HOSPITAL TORRINGTON CT 3 300 or more 32% WINDHAM COMM MEM HOSP & HATCH HOSP WILLIMANTIC CT 3 300 or more 31% MEDSTAR GEORGETOWN UNIVERSITY HOSPITAL WASHINGTON DC 3 300 or more 33% BAYHEALTH ‐ KENT GENERAL HOSPITAL DOVER DE 3 300 or more 28% BEEBE MEDICAL CENTER LEWES DE 3 300 or more 38% BAYHEALTH ‐ MILFORD MEMORIAL HOSPITAL MILFORD DE 3 300 or more 24% CHRISTIANA CARE HEALTH SERVICES, INC. NEWARK DE 3 300 or more 28% DESOTO MEMORIAL HOSPITAL ARCADIA FL 3 300 or more 31% LAKESIDE MEDICAL CENTER BELLE GLADE FL 3 300 or more 37% BOCA RATON REGIONAL HOSPITAL BOCA RATON FL 3 300 or more 37% LAKEWOOD RANCH MEDICAL CENTER BRADENTON FL 3 300 or more 32% CAPE CORAL HOSPITAL CAPE CORAL FL 3 300 or more 36% SOUTH LAKE HOSPITAL CLERMONT FL 3 300 or more 25% DOCTORS HOSPITAL INC CORAL GABLES FL 3 300 or more 26% NORTH OKALOOSA MEDICAL CENTER CRESTVIEW FL 3 300 or more 32% HEALTHMARK REGIONAL MEDICAL CENTER DEFUNIAK SPRINGS FL 3 Between 100 and 299 18% FLORIDA HOSPITAL DELAND DELAND FL 3 300 or more 27% MEASE DUNEDIN HOSPITAL DUNEDIN FL 3 300 or more 29% BROWARD HEALTH IMPERIAL POINT FORT LAUDERDALE FL 3 300 or more 20% HOLY CROSS HOSPITAL INC FORT LAUDERDALE FL 3 300 or more 30% GULF COAST MEDICAL CENTER LEE MEM HEALTH SYSTEM FORT MYERS FL 3 300 or more 32% LEE MEMORIAL HOSPITAL FORT MYERS FL 3 300 or more 33% UF HEALTH SHANDS HOSPITAL GAINESVILLE FL 3 300 or more 24% MEMORIAL REGIONAL HOSPITAL HOLLYWOOD FL 3 300 or more 22% BAPTIST MEDICAL CENTER JACKSONVILLE FL 3 300 or more 24% ST VINCENT'S MEDICAL CENTER JACKSONVILLE FL 3 Between 100 and 299 31% ST VINCENT'S MEDICAL CENTER SOUTHSIDE JACKSONVILLE FL 3 300 or more 31% LAKE CITY MEDICAL CENTER LAKE CITY FL 3 300 or more 32% LAKE WALES MEDICAL CENTER LAKE WALES FL 3 300 or more 33% LAKELAND REGIONAL MEDICAL CENTER LAKELAND FL 3 300 or more 26%

April 16, 2015 58 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent HOLMES REGIONAL MEDICAL CENTER MELBOURNE FL 3 300 or more 35% UNIVERSITY OF MIAMI HOSPITAL MIAMI FL 3 300 or more 21% WESTCHESTER GENERAL HOSPITAL MIAMI FL 3 300 or more 19% MORTON PLANT NORTH BAY HOSPITAL NEW PORT RICHEY FL 3 300 or more 26% BERT FISH MEDICAL CENTER NEW SMYRNA BEACH FL 3 300 or more 33% RAULERSON HOSPITAL OKEECHOBEE FL 3 300 or more 28% FLORIDA HOSPITAL FISH MEMORIAL ORANGE CITY FL 3 300 or more 25% ORLANDO REGIONAL MEDICAL CENTER ORLANDO FL 3 300 or more 18% PALM BAY HOSPITAL PALM BAY FL 3 300 or more 31% PALM BEACH GARDENS MEDICAL CENTER PALM BEACH GARDENS FL 3 300 or more 43% FLORIDA HOSPITAL FLAGLER PALM COAST FL 3 300 or more 34% MEMORIAL HOSPITAL PEMBROKE PEMBROKE PINES FL 3 300 or more 24% MEMORIAL HOSPITAL WEST PEMBROKE PINES FL 3 300 or more 24% SACRED HEART HOSPITAL PENSACOLA FL 3 300 or more 36% WEST FLORIDA HOSPITAL PENSACOLA FL 3 300 or more 34% BROWARD HEALTH NORTH POMPANO BEACH FL 3 300 or more 23% ST LUCIE MEDICAL CENTER PORT SAINT LUCIE FL 3 300 or more 32% MEASE COUNTRYSIDE HOSPITAL SAFETY HARBOR FL 3 300 or more 31% FLAGLER HOSPITAL SAINT AUGUSTINE FL 3 300 or more 27% ST ANTHONYS HOSPITAL SAINT PETERSBURG FL 3 300 or more 27% DOCTORS HOSPITAL OF SARASOTA SARASOTA FL 3 300 or more 34% LARKIN COMMUNITY HOSPITAL SOUTH MIAMI FL 3 Between 100 and 299 12% TALLAHASSEE MEMORIAL HOSPITAL TALLAHASSEE FL 3 300 or more 27% FLORIDA HOSPITAL TAMPA TAMPA FL 3 300 or more 23% TAMPA GENERAL HOSPITAL TAMPA FL 3 300 or more 26% FLORIDA HOSPITAL NORTH PINELLAS TARPON SPRINGS FL 3 300 or more 28% FLORIDA HOSPITAL WATERMAN TAVARES FL 3 300 or more 28% PARRISH MEDICAL CENTER TITUSVILLE FL 3 300 or more 31% MEDICAL CENTER OF TRINITY TRINITY FL 3 300 or more 29% WINTER HAVEN HOSPITAL WINTER HAVEN FL 3 300 or more 26%

April 16, 2015 59 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent FLORIDA HOSPITAL ZEPHYRHILLS ZEPHYRHILLS FL 3 300 or more 28% PHOEBE PUTNEY MEMORIAL HOSPITAL ALBANY GA 3 300 or more 22% PHOEBE SUMTER MEDICAL CENTER AMERICUS GA 3 300 or more 18% ATHENS REGIONAL MEDICAL CENTER ATHENS GA 3 300 or more 25% EMORY UNIVERSITY HOSPITAL MIDTOWN ATLANTA GA 3 300 or more 23% PIEDMONT HOSPITAL ATLANTA GA 3 300 or more 29% SAINT JOSEPH'S HOSPITAL OF ATLANTA, INC ATLANTA GA 3 300 or more 34% DOCTORS HOSPITAL AUGUSTA GA 3 300 or more 33% TRINITY HOSPITAL OF AUGUSTA AUGUSTA GA 3 300 or more 33% UNIVERSITY HOSPITAL AUGUSTA GA 3 300 or more 25% APPLING HOSPITAL BAXLEY GA 3 Between 100 and 299 26% FANNIN REGIONAL HOSPITAL BLUE RIDGE GA 3 300 or more 39% SOUTHEAST GEORGIA HEALTH SYSTEM‐ BRUNSWICK CAMPUS BRUNSWICK GA 3 300 or more 24% NORTHSIDE HOSPITAL CHEROKEE CANTON GA 3 300 or more 31% DOCTORS SPECIALTY HOSPITAL COLUMBUS GA 3 Between 100 and 299 22% NEWTON MEDICAL CENTER COVINGTON GA 3 300 or more 31% CHESTATEE REGIONAL HOSPITAL DAHLONEGA GA 3 Between 100 and 299 33% HAMILTON MEDICAL CENTER DALTON GA 3 300 or more 23% HABERSHAM COUNTY MEDICAL CTR DEMOREST GA 3 300 or more 31% WELLSTAR DOUGLAS HOSPITAL DOUGLASVILLE GA 3 300 or more 22% FAIRVIEW PARK HOSPITAL DUBLIN GA 3 300 or more 32% PIEDMONT FAYETTE HOSPITAL FAYETTEVILLE GA 3 300 or more 26% HUTCHESON MEDICAL CENTER FORT OGLETHORPE GA 3 Between 100 and 299 24% NORTHEAST GEORGIA MEDICAL CENTER, INC GAINESVILLE GA 3 300 or more 29% WELLSTAR PAULDING HOSPITAL HIRAM GA 3 300 or more 24% PIEDMONT MOUNTAINSIDE HOSPITAL INC JASPER GA 3 300 or more 26% TY COBB REGIONAL MEDICAL CENTER, LLC LAVONIA GA 3 300 or more 27% GWINNETT MEDICAL CENTER LAWRENCEVILLE GA 3 300 or more 22% DEKALB MEDICAL CENTER AT HILLANDALE LITHONIA GA 3 300 or more 13% JEFFERSON HOSPITAL LOUISVILLE GA 3 Between 100 and 299 26%

April 16, 2015 60 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent COLISEUM MEDICAL CENTERS MACON GA 3 300 or more 32% COLISEUM NORTHSIDE HOSPITAL MACON GA 3 300 or more 34% MEDICAL CENTER OF CENTRAL GEORGIA MACON GA 3 300 or more 27% WELLSTAR KENNESTONE HOSPITAL MARIETTA GA 3 300 or more 26% COLQUITT REGIONAL MEDICAL CENTER MOULTRIE GA 3 300 or more 23% PIEDMONT NEWNAN HOSPITAL, INC NEWNAN GA 3 300 or more 21% IRWIN COUNTY HOSPITAL OCILLA GA 3 Between 100 and 299 14% NORTH FULTON HOSPITAL ROSWELL GA 3 300 or more 38% WASHINGTON COUNTY REGIONAL MEDICAL CENTER SANDERSVILLE GA 3 Between 100 and 299 29% CANDLER HOSPITAL SAVANNAH GA 3 300 or more 22% MEMORIAL HEALTH UNIV MED CEN, INC SAVANNAH GA 3 300 or more 31% ST JOSEPH'S HOSPITAL ‐ SAVANNAH SAVANNAH GA 3 300 or more 31% SOUTH GEORGIA MEDICAL CENTER VALDOSTA GA 3 300 or more 34% MEADOWS REGIONAL MEDICAL CENTER VIDALIA GA 3 300 or more 30% TANNER MEDICAL CENTER VILLA RICA VILLA RICA GA 3 300 or more 19% HOUSTON MEDICAL CENTER WARNER ROBINS GA 3 300 or more 37% MAYO CLINIC HEALTH SYSTEM IN WAYCROSS, INC WAYCROSS GA 3 300 or more 16% HILO MEDICAL CENTER HILO HI 3 300 or more 18% KUAKINI MEDICAL CENTER HONOLULU HI 3 300 or more 40% THE QUEENS MEDICAL CENTER HONOLULU HI 3 300 or more 33% MAUI MEMORIAL MEDICAL CENTER WAILUKU HI 3 300 or more 28% TRINITY BETTENDORF BETTENDORF IA 3 300 or more 33% MERCY MEDICAL CENTER ‐ CEDAR RAPIDS CEDAR RAPIDS IA 3 300 or more 39% MERCY MEDICAL CENTER‐CLINTON CLINTON IA 3 300 or more 35% GENESIS MEDICAL CENTER‐DAVENPORT DAVENPORT IA 3 300 or more 37% CRAWFORD COUNTY MEMORIAL HOSPITAL DENISON IA 3 Between 100 and 299 32% MERCY MEDICAL CENTER‐DES MOINES DES MOINES IA 3 300 or more 34% UNIVERSITY OF IOWA HOSPITAL & CLINICS IOWA CITY IA 3 300 or more 36% MARSHALLTOWN MEDICAL & SURGICAL CENTER MARSHALLTOWN IA 3 300 or more 29% MERCY MEDICAL CENTER‐NORTH IOWA MASON CITY IA 3 300 or more 40%

April 16, 2015 61 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent TRINITY MUSCATINE MUSCATINE IA 3 300 or more 26% SIOUX CENTER HEALTH SIOUX CENTER IA 3 Between 100 and 299 30% MERCY MEDICAL CENTER‐SIOUX CITY SIOUX CITY IA 3 300 or more 32% ST LUKES REGIONAL MEDICAL CENTER SIOUX CITY IA 3 300 or more 33% ALLEN HOSPITAL WATERLOO IA 3 300 or more 43% COVENANT MEDICAL CENTER WATERLOO IA 3 300 or more 34% VAN DIEST MEDICAL CENTER WEBSTER CITY IA 3 Between 100 and 299 35% GREAT RIVER MEDICAL CENTER WEST BURLINGTON IA 3 300 or more 36% ST ALPHONSUS REGIONAL MEDICAL CENTER BOISE ID 3 300 or more 33% MOUNTAIN VIEW HOSPITAL IDAHO FALLS ID 3 300 or more 50% ST JOSEPH REGIONAL MEDICAL CENTER LEWISTON ID 3 300 or more 37% ST LUKE'S ELMORE MEDICAL CENTER MOUNTAIN HOME ID 3 Between 100 and 299 33% SAINT ALPHONSUS MEDICAL CENTER ‐ NAMPA NAMPA ID 3 300 or more 33% CLEARWATER VALLEY HOSPITAL & CLINICS OROFINO ID 3 Between 100 and 299 43% PORTNEUF MEDICAL CENTER POCATELLO ID 3 300 or more 34% MADISON MEMORIAL HOSPITAL REXBURG ID 3 300 or more 40% NORTHWEST COMMUNITY HOSPITAL ARLINGTON HEIGHTS IL 3 300 or more 34% PRESENCE MERCY MEDICAL CENTER AURORA IL 3 300 or more 31% ST ELIZABETH HOSPITAL BELLEVILLE IL 3 300 or more 32% MACNEAL HOSPITAL BERWYN IL 3 300 or more 31% METROSOUTH MEDICAL CENTER BLUE ISLAND IL 3 300 or more 28% ADVENTIST BOLINGBROOK HOSPITAL BOLINGBROOK IL 3 300 or more 19% MEMORIAL HOSPITAL OF CARBONDALE CARBONDALE IL 3 300 or more 32% ADVOCATE ILLINOIS MASONIC MEDICAL CENTER CHICAGO IL 3 300 or more 23% ADVOCATE TRINITY HOSPITAL CHICAGO IL 3 300 or more 17% MERCY HOSPITAL AND MEDICAL CENTER CHICAGO IL 3 300 or more 27% NORTHWESTERN MEMORIAL HOSPITAL CHICAGO IL 3 300 or more 28% PRESENCE RESURRECTION MEDICAL CENTER CHICAGO IL 3 300 or more 27% PRESENCE SAINT JOSEPH HOSPITAL ‐ CHICAGO CHICAGO IL 3 300 or more 29% PRESENCE SAINTS MARY AND ELIZABETH MEDICAL CENTER CHICAGO IL 3 300 or more 29%

April 16, 2015 62 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent PROVIDENT HOSPITAL OF CHICAGO CHICAGO IL 3 Between 100 and 299 19% SWEDISH COVENANT HOSPITAL CHICAGO IL 3 300 or more 21% THE UNIVERSITY OF CHICAGO MEDICAL CENTER CHICAGO IL 3 300 or more 23% DECATUR MEMORIAL HOSPITAL DECATUR IL 3 300 or more 34% ST MARYS HOSPITAL DECATUR IL 3 300 or more 33% KISHWAUKEE COMMUNITY HOSPITAL DEKALB IL 3 300 or more 29% PRESENCE SAINT JOSEPH HOSPITAL ‐ ELGIN ELGIN IL 3 300 or more 33% ALEXIAN BROTHERS MEDICAL CENTER ELK GROVE VILLAGE IL 3 300 or more 30% EVANSTON HOSPITAL EVANSTON IL 3 300 or more 30% PRESENCE SAINT FRANCIS HOSPITAL EVANSTON IL 3 300 or more 27% LITTLE COMPANY OF MARY HOSPITAL EVERGREEN PARK IL 3 300 or more 29% FAIRFIELD MEMORIAL HOSPITAL FAIRFIELD IL 3 Between 100 and 299 36% FHN MEMORIAL HOSPITAL FREEPORT IL 3 300 or more 24% GALESBURG COTTAGE HOSPITAL GALESBURG IL 3 300 or more 34% GATEWAY REGIONAL MEDICAL CENTER GRANITE CITY IL 3 300 or more 31% GREENVILLE REGIONAL HOSPITAL GREENVILLE IL 3 Between 100 and 299 26% HARRISBURG MEDICAL CENTER HARRISBURG IL 3 Between 100 and 299 29% ADVOCATE SOUTH SUBURBAN HOSPITAL HAZEL CREST IL 3 300 or more 22% ST ALEXIUS MEDICAL CENTER HOFFMAN ESTATES IL 3 300 or more 29% PASSAVANT AREA HOSPITAL JACKSONVILLE IL 3 300 or more 35% PRESENCE SAINT JOSEPH MEDICAL CENTER JOLIET IL 3 300 or more 33% PRESENCE ST MARYS HOSPITAL KANKAKEE IL 3 300 or more 29% ADVOCATE CONDELL MEDICAL CENTER LIBERTYVILLE IL 3 300 or more 28% HEARTLAND REGIONAL MEDICAL CENTER MARION IL 3 300 or more 30% LOYOLA UNIVERSITY MEDICAL CENTER MAYWOOD IL 3 300 or more 23% CENTEGRA HEALTH SYSTEM ‐ MC HENRY HOSPITAL MCHENRY IL 3 300 or more 32% EDWARD HOSPITAL NAPERVILLE IL 3 300 or more 34% ADVOCATE CHRIST HOSPITAL & MEDICAL CENTER OAK LAWN IL 3 300 or more 26% PEKIN MEMORIAL HOSPITAL PEKIN IL 3 300 or more 32% PROCTOR HOSPITAL PEORIA IL 3 300 or more 31%

April 16, 2015 63 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent TRINITY ROCK ISLAND ROCK ISLAND IL 3 300 or more 32% ROCKFORD MEMORIAL HOSPITAL ROCKFORD IL 3 300 or more 31% GENESIS HEALTH SYSTEM SILVIS IL 3 300 or more 30% PRESENCE COVENANT MEDICAL CENTER URBANA IL 3 300 or more 39% IROQUOIS MEMORIAL HOSPITAL WATSEKA IL 3 Between 100 and 299 33% CENTEGRA HEALTH SYSTEM ‐ WOODSTOCK HOSPITAL WOODSTOCK IL 3 300 or more 31% COMMUNITY HOSPITAL OF ANDERSON AND MADISON COUNTY ANDERSON IN 3 300 or more 27% ST VINCENT ANDERSON REGIONAL HOSPITAL INC ANDERSON IN 3 Between 100 and 299 36% DEKALB HEALTH AUBURN IN 3 300 or more 40% INDIANA UNIVERSITY HEALTH BLOOMINGTON HOSPITAL BLOOMINGTON IN 3 300 or more 31% FRANCISCAN ST ANTHONY HEALTH ‐ CROWN POINT CROWN POINT IN 3 300 or more 33% FRANCISCAN ST MARGARET HEALTH ‐ DYER DYER IN 3 300 or more 31% ST CATHERINE HOSPITAL INC EAST CHICAGO IN 3 300 or more 17% ELKHART GENERAL HOSPITAL ELKHART IN 3 300 or more 32% LUTHERAN HOSPITAL OF INDIANA FORT WAYNE IN 3 300 or more 37% ST JOSEPH HOSPITAL FORT WAYNE IN 3 300 or more 32% IU HEALTH GOSHEN HOSPITAL GOSHEN IN 3 300 or more 30% COMMUNITY HOSPITAL EAST INDIANAPOLIS IN 3 300 or more 17% FRANCISCAN ST FRANCIS HEALTH ‐ INDIANAPOLIS INDIANAPOLIS IN 3 300 or more 31% INDIANA UNIVERSITY HEALTH INDIANAPOLIS IN 3 300 or more 23% ST VINCENT HOSPITAL & HEALTH SERVICES INDIANAPOLIS IN 3 Between 100 and 299 38% CLARK MEMORIAL HOSPITAL JEFFERSONVILLE IN 3 300 or more 29% COMMUNITY HOWARD REGIONAL HEALTH INC KOKOMO IN 3 300 or more 30% ST JOSEPH HOSPITAL & HEALTH CENTER INC KOKOMO IN 3 300 or more 41% INDIANA UNIVERSITY HEALTH LA PORTE HOSPITAL LA PORTE IN 3 300 or more 26% FRANCISCAN ST ELIZABETH HEALTH ‐ LAFAYETTE CENTRAL LAFAYETTE IN 3 Between 100 and 299 20% INDIANA UNIVERSITY HEALTH ARNETT HOSPITAL LAFAYETTE IN 3 300 or more 31% DEARBORN COUNTY HOSPITAL LAWRENCEBURG IN 3 300 or more 29% GREENE COUNTY GENERAL HOSPITAL LINTON IN 3 Between 100 and 299 32% MEMORIAL HOSPITAL LOGANSPORT IN 3 300 or more 36%

April 16, 2015 64 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent FRANCISCAN ST ANTHONY HEALTH ‐ MICHIGAN CITY MICHIGAN CITY IN 3 300 or more 26% SAINT JOSEPH REGIONAL MEDICAL CENTER MISHAWAKA IN 3 300 or more 35% INDIANA UNIVERSITY HEALTH WHITE MEMORIAL HOSPITAL MONTICELLO IN 3 Between 100 and 299 29% INDIANA UNIVERSITY HEALTH BALL MEMORIAL HOSPITAL MUNCIE IN 3 300 or more 28% FRANCISCAN HEALTHCARE ‐ MUNSTER MUNSTER IN 3 Between 100 and 299 36% FLOYD MEMORIAL HOSPITAL AND HEALTH SERVICES NEW ALBANY IN 3 300 or more 40% RIVERVIEW HOSPITAL NOBLESVILLE IN 3 300 or more 38% DUKES MEMORIAL HOSPITAL PERU IN 3 Between 100 and 299 31% SAINT JOSEPH REGIONAL MEDICAL CENTER ‐ PLYMOUTH PLYMOUTH IN 3 300 or more 34% SCOTT MEMORIAL HOSPITAL SCOTTSBURG IN 3 Between 100 and 299 31% TERRE HAUTE REGIONAL HOSPITAL TERRE HAUTE IN 3 300 or more 36% PORTER REGIONAL HOSPITAL VALPARAISO IN 3 300 or more 33% KOSCIUSKO COMMUNITY HOSPITAL WARSAW IN 3 300 or more 34% DAVIESS COMMUNITY HOSPITAL WASHINGTON IN 3 300 or more 26% REPUBLIC COUNTY HOSPITAL BELLEVILLE KS 3 Between 100 and 299 43% COFFEYVILLE REGIONAL MEDICAL CENTER COFFEYVILLE KS 3 300 or more 37% NEWMAN REGIONAL HEALTH EMPORIA KS 3 300 or more 35% ST CATHERINE HOSPITAL GARDEN CITY KS 3 300 or more 31% MERCY HOSPITAL INDEPENDENCE INDEPENDENCE KS 3 Between 100 and 299 34% PROVIDENCE MEDICAL CENTER KANSAS CITY KS 3 300 or more 24% SAINT JOHN HOSPITAL LEAVENWORTH KS 3 Between 100 and 299 25% SOUTHWEST MEDICAL CENTER LIBERAL KS 3 300 or more 34% MENORAH MEDICAL CENTER OVERLAND PARK KS 3 300 or more 37% VIA CHRISTI HOSPITAL PITTSBURG INC PITTSBURG KS 3 300 or more 36% SALINA REGIONAL HEALTH CENTER SALINA KS 3 300 or more 32% KANSAS SPINE & SPECIALTY HOSPITAL, LLC WICHITA KS 3 300 or more 48% WESLEY MEDICAL CENTER WICHITA KS 3 300 or more 37% KING'S DAUGHTERS' MEDICAL CENTER ASHLAND KY 3 300 or more 20% GREENVIEW REGIONAL HOSPITAL BOWLING GREEN KY 3 300 or more 39% THE MEDICAL CENTER AT BOWLING GREEN BOWLING GREEN KY 3 300 or more 36%

April 16, 2015 65 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent TAYLOR REGIONAL HOSPITAL CAMPBELLSVILLE KY 3 300 or more 31% BAPTIST HEALTH CORBIN CORBIN KY 3 300 or more 22% EPHRAIM MCDOWELL REGIONAL MEDICAL CENTER DANVILLE KY 3 300 or more 29% HARDIN MEMORIAL HOSPITAL ELIZABETHTOWN KY 3 300 or more 32% ST ELIZABETH FLORENCE FLORENCE KY 3 300 or more 32% ST ELIZABETH FT THOMAS FORT THOMAS KY 3 300 or more 31% FRANKFORT REGIONAL MEDICAL CENTER FRANKFORT KY 3 300 or more 32% T J SAMSON COMMUNITY HOSPITAL GLASGOW KY 3 300 or more 24% MUHLENBERG COMMUNITY HOSPITAL GREENVILLE KY 3 Between 100 and 299 28% BRECKINRIDGE MEMORIAL HOSPITAL HARDINSBURG KY 3 Between 100 and 299 28% OHIO COUNTY HOSPITAL HARTFORD KY 3 Between 100 and 299 17% METHODIST HOSPITAL HENDERSON KY 3 300 or more 20% JENNIE STUART MEDICAL CENTER HOPKINSVILLE KY 3 300 or more 19% KENTUCKY RIVER MEDICAL CENTER JACKSON KY 3 300 or more 28% BAPTIST HEALTH LA GRANGE LA GRANGE KY 3 300 or more 28% TWIN LAKES REGIONAL MEDICAL CENTER LEITCHFIELD KY 3 300 or more 27% SAINT JOSEPH EAST LEXINGTON KY 3 300 or more 29% SAINT JOSEPH HOSPITAL LEXINGTON KY 3 300 or more 37% UNIVERSITY OF KENTUCKY HOSPITAL LEXINGTON KY 3 300 or more 25% JEWISH HOSPITAL & ST MARY'S HEALTHCARE LOUISVILLE KY 3 300 or more 31% NORTON HOSPITAL/NORTON MEDICAL PAVILIONS/KOSAIR CH LOUISVILLE KY 3 300 or more 28% BAPTIST HEALTH MADISONVILLE MADISONVILLE KY 3 300 or more 25% JACKSON PURCHASE MEDICAL CENTER MAYFIELD KY 3 300 or more 30% MEADOWVIEW REGIONAL MEDICAL CENTER MAYSVILLE KY 3 300 or more 32% OWENSBORO HEALTH REGIONAL HOSPITAL OWENSBORO KY 3 300 or more 38% LOURDES HOSPITAL PADUCAH KY 3 300 or more 33% PAUL B HALL REGIONAL MEDICAL CENTER PAINTSVILLE KY 3 Between 100 and 299 17% BOURBON COMMUNITY HOSPITAL PARIS KY 3 Between 100 and 299 31% HIGHLANDS REGIONAL MEDICAL CENTER PRESTONSBURG KY 3 300 or more 20% BAPTIST HEALTH RICHMOND RICHMOND KY 3 300 or more 25%

April 16, 2015 66 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent JEWISH HOSPITAL ‐ SHELBYVILLE SHELBYVILLE KY 3 300 or more 34% TUG VALLEY ARH REGIONAL MEDICAL CENTER SOUTH WILLIAMSON KY 3 Between 100 and 299 25% EPHRAIM MCDOWELL FORT LOGAN HOSPITAL STANFORD KY 3 Between 100 and 299 23% WHITESBURG ARH HOSPITAL WHITESBURG KY 3 Between 100 and 299 26% CLARK REGIONAL MEDICAL CENTER WINCHESTER KY 3 300 or more 28% CHRISTUS ST FRANCES CABRINI HOSPITAL ALEXANDRIA LA 3 300 or more 27% RAPIDES REGIONAL MEDICAL CENTER ALEXANDRIA LA 3 300 or more 31% MOREHOUSE GENERAL HOSPITAL BASTROP LA 3 Between 100 and 299 31% BATON ROUGE GENERAL MEDICAL CENTER BATON ROUGE LA 3 300 or more 23% OCHSNER MEDICAL CENTER ‐ BATON ROUGE BATON ROUGE LA 3 300 or more 20% OUR LADY OF THE LAKE REGIONAL MEDICAL CENTER BATON ROUGE LA 3 300 or more 24% WILLIS KNIGHTON BOSSIER HEALTH CENTER BOSSIER CITY LA 3 300 or more 36% ST BERNARD PARISH HOSPITAL CHALMETTE LA 3 Between 100 and 299 25% LAKEVIEW REGIONAL MEDICAL CENTER COVINGTON LA 3 300 or more 30% THE REGIONAL MEDICAL CENTER OF ACADIANA LAFAYETTE LA 3 300 or more 29% EAST CARROLL PARISH HOSPITAL LAKE PROVIDENCE LA 3 Between 100 and 299 31% RIVER PARISHES HOSPITAL LAPLACE LA 3 Between 100 and 299 30% BYRD REGIONAL HOSPITAL LEESVILLE LA 3 300 or more 31% ST CHARLES PARISH HOSPITAL LULING LA 3 Between 100 and 299 26% EAST JEFFERSON GENERAL HOSPITAL METAIRIE LA 3 300 or more 32% NATCHITOCHES REGIONAL MEDICAL CENTER NATCHITOCHES LA 3 300 or more 16% IBERIA GENERAL HOSPITAL AND MEDICAL CENTER NEW IBERIA LA 3 300 or more 23% TOURO INFIRMARY NEW ORLEANS LA 3 300 or more 23% TULANE MEDICAL CENTER NEW ORLEANS LA 3 300 or more 32% NORTHERN LOUISIANA MEDICAL CENTER RUSTON LA 3 300 or more 30% WILLIS KNIGHTON MEDICAL CENTER SHREVEPORT LA 3 300 or more 35% OCHSNER MEDICAL CENTER ‐ NORTHSHORE, L L C SLIDELL LA 3 300 or more 25% SLIDELL MEMORIAL HOSPITAL SLIDELL LA 3 300 or more 27% MERCY REGIONAL MEDICAL CENTER VILLE PLATTE LA 3 300 or more 28% GLENWOOD REGIONAL MEDICAL CENTER WEST MONROE LA 3 300 or more 26%

April 16, 2015 67 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent WINN PARISH MEDICAL CENTER WINNFIELD LA 3 Between 100 and 299 16% LANE REGIONAL MEDICAL CENTER ZACHARY LA 3 300 or more 20% STURDY MEMORIAL HOSPITAL ATTLEBORO MA 3 300 or more 27% NASHOBA VALLEY MEDICAL CENTER AYER MA 3 300 or more 32% BEVERLY HOSPITAL CORPORATION BEVERLY MA 3 300 or more 30% BETH ISRAEL DEACONESS MEDICAL CENTER BOSTON MA 3 300 or more 30% MASSACHUSETTS EYE AND EAR INFIRMARY BOSTON MA 3 300 or more 34% SIGNATURE HEALTHCARE BROCKTON HOSPITAL BROCKTON MA 3 300 or more 22% CAMBRIDGE HEALTH ALLIANCE CAMBRIDGE MA 3 300 or more 17% SOUTHCOAST HOSPITAL GROUP, INC FALL RIVER MA 3 300 or more 28% FALMOUTH HOSPITAL FALMOUTH MA 3 300 or more 33% METROWEST MEDICAL CENTER FRAMINGHAM MA 3 300 or more 27% HEYWOOD HOSPITAL GARDNER MA 3 300 or more 33% CAPE COD HOSPITAL HYANNIS MA 3 300 or more 38% LAWRENCE GENERAL HOSPITAL LAWRENCE MA 3 300 or more 22% HEALTHALLIANCE HOSPITALS, INC LEOMINSTER MA 3 300 or more 29% LOWELL GENERAL HOSPITAL LOWELL MA 3 300 or more 27% SAINTS MEDICAL CENTER INC LOWELL MA 3 300 or more 21% MARLBOROUGH HOSPITAL MARLBOROUGH MA 3 300 or more 29% HOLY FAMILY HOSPITAL METHUEN MA 3 300 or more 29% BETH ISRAEL DEACONESS HOSPITAL ‐ NEEDHAM NEEDHAM MA 3 300 or more 36% ANNA JAQUES HOSPITAL NEWBURYPORT MA 3 300 or more 32% COOLEY DICKINSON HOSPITAL INC,THE NORTHAMPTON MA 3 300 or more 34% BAYSTATE WING HOSPITAL AND MEDICAL CENTERS PALMER MA 3 300 or more 30% BETH ISRAEL DEACONESS HOSPITAL ‐ PLYMOUTH PLYMOUTH MA 3 300 or more 34% NORTH SHORE MEDICAL CENTER SALEM MA 3 300 or more 25% BAYSTATE MEDICAL CENTER SPRINGFIELD MA 3 300 or more 34% MERCY MEDICAL CENTER SPRINGFIELD MA 3 300 or more 31% ST VINCENT HOSPITAL WORCESTER MA 3 300 or more 32% ANNE ARUNDEL MEDICAL CENTER ANNAPOLIS MD 3 300 or more 30%

April 16, 2015 68 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent GREATER BALTIMORE MEDICAL CENTER BALTIMORE MD 3 300 or more 33% JOHNS HOPKINS BAYVIEW MEDICAL CENTER BALTIMORE MD 3 300 or more 21% MEDSTAR FRANKLIN SQUARE MEDICAL CENTER BALTIMORE MD 3 300 or more 28% MEDSTAR HARBOR HOSPITAL BALTIMORE MD 3 300 or more 29% MEDSTAR UNION MEMORIAL HOSPITAL BALTIMORE MD 3 300 or more 36% UNIVERSITY OF MARYLAND MEDICAL CENTER BALTIMORE MD 3 300 or more 28% ATLANTIC GENERAL HOSPITAL BERLIN MD 3 300 or more 31% HOWARD COUNTY GENERAL HOSPITAL COLUMBIA MD 3 300 or more 28% WESTERN MARYLAND REGIONAL MEDICAL CENTER CUMBERLAND MD 3 300 or more 42% UNIVERSITY OF MD SHORE MEDICAL CENTER AT EASTON EASTON MD 3 300 or more 32% FREDERICK MEMORIAL HOSPITAL FREDERICK MD 3 300 or more 36% UNIVERITY OF MD BALTO WASHINGTON MEDICAL CENTER GLEN BURNIE MD 3 300 or more 30% MERITUS MEDICAL CENTER HAGERSTOWN MD 3 300 or more 31% UNIVERSITY OF MARYLAND HARFORD MEMORIAL HOSPITAL HAVRE DE GRACE MD 3 300 or more 29% MEDSTAR SAINT MARY'S HOSPITAL LEONARDTOWN MD 3 300 or more 32% GARRETT COUNTY MEMORIAL HOSPITAL OAKLAND MD 3 Between 100 and 299 29% CALVERT MEMORIAL HOSPITAL PRINCE FREDERICK MD 3 300 or more 28% UNIVERSITY OF MARYLAND ST JOSEPH MEDICAL CENTER TOWSON MD 3 300 or more 36% CARROLL HOSPITAL CENTER WESTMINSTER MD 3 300 or more 34% EASTERN MAINE MEDICAL CENTER BANGOR ME 3 300 or more 33% SOUTHERN MAINE HEALTH CARE BIDDEFORD ME 3 300 or more 27% MAINE MEDICAL CENTER PORTLAND ME 3 300 or more 33% AROOSTOOK MEDICAL CENTER PRESQUE ISLE ME 3 300 or more 18% PENOBSCOT BAY MEDICAL CENTER ROCKPORT ME 3 300 or more 33% ALPENA REGIONAL MEDICAL CENTER ALPENA MI 3 300 or more 43% ST JOSEPH MERCY HOSPITAL ANN ARBOR MI 3 300 or more 32% SPECTRUM HEALTH BIG RAPIDS HOSPITAL BIG RAPIDS MI 3 300 or more 33% COMMUNITY HEALTH CENTER OF BRANCH COUNTY COLDWATER MI 3 300 or more 38% OAKWOOD HOSPITAL ‐ DEARBORN DEARBORN MI 3 300 or more 25% HARPER UNIVERSITY HOSPITAL DETROIT MI 3 300 or more 25%

April 16, 2015 69 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent HENRY FORD HOSPITAL DETROIT MI 3 300 or more 21% BORGESS‐LEE MEMORIAL HOSPITAL DOWAGIAC MI 3 Between 100 and 299 37% BOTSFORD HOSPITAL FARMINGTON HILLS MI 3 300 or more 23% HURLEY MEDICAL CENTER FLINT MI 3 300 or more 27% GARDEN CITY HOSPITAL GARDEN CITY MI 3 300 or more 27% OTSEGO MEMORIAL HOSPITAL GAYLORD MI 3 Between 100 and 299 39% MIDMICHIGAN MEDICAL CENTER‐GLADWIN GLADWIN MI 3 Between 100 and 299 40% GENESYS REGIONAL MEDICAL CENTER ‐ HEALTH PARK GRAND BLANC MI 3 300 or more 36% BEAUMONT HOSPITAL, GROSSE POINTE GROSSE POINTE MI 3 300 or more 29% HILLSDALE COMMUNITY HEALTH CENTER HILLSDALE MI 3 Between 100 and 299 27% SPARROW IONIA HOSPITAL IONIA MI 3 Between 100 and 299 37% DICKINSON COUNTY MEMORIAL HOSPITAL IRON MOUNTAIN MI 3 300 or more 33% ASPIRUS GRAND VIEW HOSPITAL IRONWOOD MI 3 Between 100 and 299 ALLEGIANCE HEALTH JACKSON MI 3 300 or more 30% BORGESS MEDICAL CENTER KALAMAZOO MI 3 300 or more 40% EDWARD W SPARROW HOSPITAL LANSING MI 3 300 or more 34% MCLAREN ‐ GREATER LANSING LANSING MI 3 300 or more 36% ST MARY MERCY HOSPITAL LIVONIA MI 3 300 or more 29% MEMORIAL MEDICAL CENTER OF WEST MICHIGAN LUDINGTON MI 3 300 or more 39% MARQUETTE GENERAL HOSPITAL MARQUETTE MI 3 300 or more 29% MERCY MEMORIAL HOSPITAL SYSTEM MONROE MI 3 300 or more 26% MERCY HEALTH PARTNERS, MERCY CAMPUS MUSKEGON MI 3 300 or more 36% ST JOSEPH MERCY OAKLAND PONTIAC MI 3 300 or more 29% PORT HURON HOSPITAL PORT HURON MI 3 300 or more 35% ST JOSEPH MERCY PORT HURON PORT HURON MI 3 300 or more 36% SPECTRUM HEALTH REED CITY HOSPITAL REED CITY MI 3 Between 100 and 299 31% CRITTENTON HOSPITAL MEDICAL CENTER ROCHESTER MI 3 300 or more 39% BEAUMONT HOSPITAL, ROYAL OAK ROYAL OAK MI 3 300 or more 35% COVENANT MEDICAL CENTER, INC SAGINAW MI 3 300 or more 34% STURGIS HOSPITAL STURGIS MI 3 300 or more 37%

April 16, 2015 70 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent TAWAS ST JOSEPH HOSPITAL TAWAS CITY MI 3 300 or more 37% PROMEDICA HERRICK HOSPITAL TECUMSEH MI 3 Between 100 and 299 40% THREE RIVERS HEALTH THREE RIVERS MI 3 Between 100 and 299 27% BEAUMONT HOSPITAL, TROY TROY MI 3 300 or more 37% HENRY FORD WEST BLOOMFIELD HOSPITAL W BLOOMFIELD MI 3 300 or more 30% OAKWOOD HOSPITAL ‐ WAYNE WAYNE MI 3 300 or more 21% WEST BRANCH REGIONAL MEDICAL CENTER WEST BRANCH MI 3 300 or more 45% MAYO CLINIC HEALTH SYSTEM ‐ ALBERT LEA ALBERT LEA MN 3 300 or more 32% ESSENTIA HEALTH DULUTH DULUTH MN 3 Between 100 and 299 35% ESSENTIA HEALTH ST MARY'S MEDICAL CENTER DULUTH MN 3 300 or more 34% MAYO CLINIC HEALTH SYSTEM ‐ FAIRMONT FAIRMONT MN 3 300 or more 32% UNITY HOSPITAL FRIDLEY MN 3 300 or more 29% MAYO CLINIC HEALTH SYSTEM ‐ MANKATO MANKATO MN 3 300 or more 32% HEALTHEAST ST JOHN'S HOSPITAL MAPLEWOOD MN 3 300 or more 34% AVERA MARSHALL REGIONAL MEDICAL CTR MARSHALL MN 3 300 or more 35% UNIVERSITY OF MINNESOTA MEDICAL CENTER, FAIRVIEW MINNEAPOLIS MN 3 300 or more 32% CHIPPEWA COUNTY HOSPITAL MONTEVIDEO MN 3 Between 100 and 299 44% NORTH MEMORIAL MEDICAL CENTER ROBBINSDALE MN 3 300 or more 31% PARK NICOLLET METHODIST HOSPITAL SAINT LOUIS PARK MN 3 300 or more 36% REGIONS HOSPITAL SAINT PAUL MN 3 300 or more 28% ST JOSEPH'S HOSPITAL SAINT PAUL MN 3 300 or more 34% UNITED HOSPITAL SAINT PAUL MN 3 300 or more 30% ESSENTIA HEALTH VIRGINIA VIRGINIA MN 3 300 or more 33% WINONA HEALTH SERVICES WINONA MN 3 300 or more 32% SANFORD WORTHINGTON MEDICAL CENTER WORTHINGTON MN 3 Between 100 and 299 30% BELTON REGIONAL MEDICAL CENTER BELTON MO 3 300 or more 37% CITIZENS MEMORIAL HOSPITAL BOLIVAR MO 3 300 or more 37% COOPER COUNTY MEMORIAL HOSPITAL BOONVILLE MO 3 Between 100 and 299 32% COX MEDICAL CENTER BRANSON BRANSON MO 3 300 or more 30% SSM DEPAUL HEALTH CENTER BRIDGETON MO 3 300 or more 27%

April 16, 2015 71 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent MERCY MCCUNE BROOKS HOSPITAL CARTHAGE MO 3 300 or more 42% UNIVERSITY OF MISSOURI HEALTH CARE COLUMBIA MO 3 300 or more 25% MINERAL AREA REGIONAL MEDICAL CENTER FARMINGTON MO 3 300 or more 33% CENTERPOINT MEDICAL CENTER INDEPENDENCE MO 3 300 or more 34% FREEMAN HEALTH SYSTEM ‐ FREEMAN WEST JOPLIN MO 3 300 or more 35% SAINT LUKES NORTHLAND HOSPITAL KANSAS CITY MO 3 300 or more 30% ST JOSEPH MEDICAL CENTER KANSAS CITY MO 3 300 or more 33% TRUMAN MEDICAL CENTER LAKEWOOD KANSAS CITY MO 3 Between 100 and 299 15% TWIN RIVERS REGIONAL MEDICAL CENTER KENNETT MO 3 Between 100 and 299 15% NORTHEAST REGIONAL MEDICAL CENTER KIRKSVILLE MO 3 300 or more 36% LIBERTY HOSPITAL LIBERTY MO 3 300 or more 34% FITZGIBBON HOSPITAL MARSHALL MO 3 300 or more 35% MOBERLY REGIONAL MEDICAL CENTER MOBERLY MO 3 Between 100 and 299 31% NEVADA REGIONAL MEDICAL CENTER NEVADA MO 3 Between 100 and 299 21% NORTH KANSAS CITY HOSPITAL NORTH KANSAS CITY MO 3 300 or more 29% LAKE REGIONAL HEALTH SYSTEM OSAGE BEACH MO 3 300 or more 29% WASHINGTON COUNTY MEMORIAL HOSPITAL POTOSI MO 3 Between 100 and 299 20% SSM ST MARYS HEALTH CENTER RICHMOND HEIGHTS MO 3 300 or more 20% SSM ST JOSEPH HEALTH CENTER SAINT CHARLES MO 3 300 or more 35% CHRISTIAN HOSPITAL NORTHEAST‐NORTHWEST SAINT LOUIS MO 3 300 or more 31% DES PERES HOSPITAL SAINT LOUIS MO 3 300 or more 51% ST LOUIS UNIVERSITY HOSPITAL SAINT LOUIS MO 3 300 or more 38% BARNES‐JEWISH ST PETERS HOSPITAL SAINT PETERS MO 3 Between 100 and 299 39% BOTHWELL REGIONAL HEALTH CENTER SEDALIA MO 3 300 or more 42% COX MEDICAL CENTER SPRINGFIELD MO 3 300 or more 30% MERCY HOSPITAL SPRINGFIELD SPRINGFIELD MO 3 300 or more 40% OZARKS COMMUNITY HOSPITAL SPRINGFIELD MO 3 Between 100 and 299 31% HANCOCK MEDICAL CENTER BAY SAINT LOUIS MS 3 300 or more 27% MADISON RIVER OAKS MEDICAL CENTER CANTON MS 3 Between 100 and 299 13% MARION GENERAL HOSPITAL COLUMBIA MS 3 Between 100 and 299 27%

April 16, 2015 72 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent BAPTIST MEM HOSP/GOLDEN TRIANGLE INC COLUMBUS MS 3 300 or more 21% RIVER OAKS HOSPITAL FLOWOOD MS 3 300 or more 28% GARDEN PARK MEDICAL CENTER GULFPORT MS 3 300 or more 33% MEMORIAL HOSPITAL AT GULFPORT GULFPORT MS 3 300 or more 23% FORREST GENERAL HOSPITAL HATTIESBURG MS 3 300 or more 21% SOUTH SUNFLOWER COUNTY HOSPITAL INDIANOLA MS 3 Between 100 and 299 18% ST DOMINIC‐JACKSON MEMORIAL HOSPITAL JACKSON MS 3 300 or more 28% UNIVERSITY OF MISSISSIPPI MED CENTER JACKSON MS 3 300 or more 17% MONTFORT JONES MEMORIAL HOSPITAL KOSCIUSKO MS 3 Between 100 and 299 32% SOUTH CENTRAL REG MED CTR LAUREL MS 3 300 or more 29% ANDERSON REGIONAL MEDICAL CTR MERIDIAN MS 3 300 or more 29% RUSH FOUNDATION HOSPITAL MERIDIAN MS 3 300 or more 32% NATCHEZ COMMUNITY HOSPITAL NATCHEZ MS 3 300 or more 16% BAPTIST MEMORIAL HOSPITAL NORTH MS OXFORD MS 3 300 or more 21% SINGING RIVER HOSPITAL PASCAGOULA MS 3 300 or more 21% HIGHLAND COMMUNITY HOSPITAL PICAYUNE MS 3 Between 100 and 299 13% NORTH OAK REGIONAL MEDICAL CENTER SENATOBIA MS 3 Between 100 and 299 26% RIVER REGION HEALTH SYSTEM VICKSBURG MS 3 300 or more 28% WAYNE GENERAL HOSPITAL WAYNESBORO MS 3 Between 100 and 299 33% ST JAMES HEALTHCARE BUTTE MT 3 300 or more 33% ST PETER'S HOSPITAL HELENA MT 3 300 or more 35% KALISPELL REGIONAL MEDICAL CENTER KALISPELL MT 3 300 or more 34% CENTRAL MONTANA MEDICAL CENTER LEWISTOWN MT 3 Between 100 and 299 37% HOLY ROSARY HEALTHCARE MILES CITY MT 3 Between 100 and 299 30% PROVIDENCE ST JOSEPH MEDICAL CENTER POLSON MT 3 Between 100 and 299 25% ST LUKE COMMUNITY HOSPITAL RONAN MT 3 Between 100 and 299 19% SIDNEY HEALTH CENTER SIDNEY MT 3 Between 100 and 299 26% STANLY REGIONAL MEDICAL CENTER ALBEMARLE NC 3 300 or more 28% RANDOLPH HOSPITAL ASHEBORO NC 3 Between 100 and 299 23% WATAUGA MEDICAL CENTER BOONE NC 3 300 or more 30%

April 16, 2015 73 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent ALAMANCE REGIONAL MEDICAL CENTER BURLINGTON NC 3 300 or more 27% WAKEMED, CARY HOSPITAL CARY NC 3 300 or more 36% NOVANT HEALTH PRESBYTERIAN MEDICAL CENTER CHARLOTTE NC 3 300 or more 23% SAMPSON REGIONAL MEDICAL CENTER CLINTON NC 3 300 or more 20% MEDWEST HAYWOOD CLYDE NC 3 300 or more 36% BETSY JOHNSON REGIONAL HOSPITAL DUNN NC 3 300 or more 28% DUKE REGIONAL HOSPITAL DURHAM NC 3 300 or more 29% MOREHEAD MEMORIAL HOSPITAL EDEN NC 3 300 or more 26% SENTARA ALBEMARLE MEDICAL CENTER ELIZABETH CITY NC 3 300 or more 28% CAPE FEAR VALLEY MEDICAL CENTER FAYETTEVILLE NC 3 300 or more 20% ANGEL MEDICAL CENTER FRANKLIN NC 3 300 or more 37% CAROMONT REGIONAL MEDICAL CENTER GASTONIA NC 3 300 or more 35% WAYNE MEMORIAL HOSPITAL GOLDSBORO NC 3 300 or more 29% SANDHILLS REGIONAL MEDICAL CENTER HAMLET NC 3 Between 100 and 299 17% HIGH POINT REGIONAL HOSPITAL HIGH POINT NC 3 300 or more 25% NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER HUNTERSVILLE NC 3 300 or more 27% ONSLOW MEMORIAL HOSPITAL JACKSONVILLE NC 3 300 or more 23% LENOIR MEMORIAL HOSPITAL KINSTON NC 3 300 or more 21% CALDWELL MEMORIAL HOSPITAL LENOIR NC 3 300 or more 32% LEXINGTON MEMORIAL HOSPITAL INC LEXINGTON NC 3 300 or more 20% SOUTHEASTERN REGIONAL MEDICAL CENTER LUMBERTON NC 3 300 or more 29% PRESBYTERIAN HOSPITAL MATTHEWS MATTHEWS NC 3 300 or more 26% LAKE NORMAN REGIONAL MEDICAL CENTER MOORESVILLE NC 3 300 or more 30% CMC‐BLUE RIDGE MORGANTON NC 3 300 or more 27% MURPHY MEDICAL CENTER INC MURPHY NC 3 300 or more 27% WILKES REGIONAL MEDICAL CENTER NORTH WILKESBORO NC 3 300 or more 28% GRANVILLE HEALTH SYSTEMS OXFORD NC 3 300 or more 28% HALIFAX REGIONAL MEDICAL CENTER INC ROANOKE RAPIDS NC 3 300 or more 34% NASH GENERAL HOSPITAL ROCKY MOUNT NC 3 300 or more 31% RUTHERFORD REGIONAL MEDICAL CENTER RUTHERFORDTON NC 3 300 or more 22%

April 16, 2015 74 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent CENTRAL CAROLINA HOSPITAL SANFORD NC 3 300 or more 40% ALLEGHANY COUNTY MEMORIAL HOSPITAL SPARTA NC 3 Between 100 and 299 28% DAVIS REGIONAL MEDICAL CENTER STATESVILLE NC 3 300 or more 22% IREDELL MEMORIAL HOSPITAL INC STATESVILLE NC 3 300 or more 35% NOVANT HEALTH BRUNSWICK MEDICAL CENTER SUPPLY NC 3 300 or more 28% HARRIS REGIONAL HOSPITAL SYLVA NC 3 300 or more 33% COLUMBUS REGIONAL HEALTHCARE SYSTEM WHITEVILLE NC 3 Between 100 and 299 33% MARTIN GENERAL HOSPITAL WILLIAMSTON NC 3 Between 100 and 299 29% NORTH CAROLINA BAPTIST HOSPITAL WINSTON‐SALEM NC 3 300 or more 27% SANFORD MEDICAL CENTER BISMARCK BISMARCK ND 3 300 or more 28% ST ALEXIUS MEDICAL CENTER BISMARCK ND 3 300 or more 32% ST JOSEPH'S HOSPITAL & HEALTH CENTER DICKINSON ND 3 Between 100 and 299 24% SANFORD MEDICAL CENTER FARGO FARGO ND 3 300 or more 37% ALTRU HOSPITAL GRAND FORKS ND 3 300 or more 35% JENNIE M MELHAM MEMORIAL MEDICAL CENTER BROKEN BOW NE 3 Between 100 and 299 CHADRON COMMUNITY HOSPITAL AND HEALTH SERVICES CHADRON NE 3 Between 100 and 299 34% LEXINGTON REGIONAL HEALTH CENTER LEXINGTON NE 3 Between 100 and 299 35% GREAT PLAINS HEALTH NORTH PLATTE NE 3 300 or more 34% CHI HEALTH BERGAN MERCY OMAHA NE 3 300 or more 33% CHI HEALTH MIDLANDS PAPILLION NE 3 Between 100 and 299 33% REGIONAL WEST MEDICAL CENTER SCOTTSBLUFF NE 3 300 or more 36% SIDNEY REGIONAL MEDICAL CENTER SIDNEY NE 3 Between 100 and 299 30% CHERRY COUNTY HOSPITAL VALENTINE NE 3 Between 100 and 299 24% PARKLAND MEDICAL CENTER DERRY NH 3 300 or more 25% LAKES REGION GENERAL HOSPITAL LACONIA NH 3 300 or more 36% CATHOLIC MEDICAL CENTER MANCHESTER NH 3 300 or more 39% ELLIOT HOSPITAL MANCHESTER NH 3 300 or more 28% NEW LONDON HOSPITAL NEW LONDON NH 3 Between 100 and 299 36% MEMORIAL HOSPITAL, THE NORTH CONWAY NH 3 Between 100 and 299 25% PORTSMOUTH REGIONAL HOSPITAL PORTSMOUTH NH 3 300 or more 31%

April 16, 2015 75 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent HUGGINS HOSPITAL WOLFEBORO NH 3 Between 100 and 299 30% ATLANTICARE REGIONAL MEDICAL CENTER ‐ CITY DIV ATLANTIC CITY NJ 3 300 or more 23% OCEAN MEDICAL CENTER BRICK NJ 3 300 or more 35% COOPER UNIVERSITY HOSPITAL CAMDEN NJ 3 300 or more 21% CAPE REGIONAL MEDICAL CENTER INC CAPE MAY COURT HOUSE NJ 3 300 or more 34% SAINT CLARE'S HOSPITAL DENVILLE NJ 3 300 or more 29% ENGLEWOOD HOSPITAL AND MEDICAL CENTER ENGLEWOOD NJ 3 300 or more 31% HUNTERDON MEDICAL CENTER FLEMINGTON NJ 3 300 or more 35% CENTRASTATE MEDICAL CENTER FREEHOLD NJ 3 300 or more 29% HACKENSACK UNIVERSITY MEDICAL CENTER HACKENSACK NJ 3 300 or more 26% ROBERT WOOD JOHNSON UNIVERSITY HOSPITAL HAMILTON HAMILTON NJ 3 300 or more 24% SAINT BARNABAS MEDICAL CENTER LIVINGSTON NJ 3 300 or more 27% MONMOUTH MEDICAL CENTER LONG BRANCH NJ 3 300 or more 31% SOUTHERN OCEAN MEDICAL CENTER MANAHAWKIN NJ 3 300 or more 32% HACKENSACK‐UMC MOUNTAINSIDE MONTCLAIR NJ 3 300 or more 26% MORRISTOWN MEDICAL CENTER MORRISTOWN NJ 3 300 or more 35% JERSEY SHORE UNIVERSITY MEDICAL CENTER NEPTUNE NJ 3 300 or more 30% ROBERT WOOD JOHNSON UNIVERSITY HOSPITAL NEW BRUNSWICK NJ 3 300 or more 29% SAINT PETER'S UNIVERSITY HOSPITAL NEW BRUNSWICK NJ 3 300 or more 28% NEWTON MEDICAL CENTER NEWTON NJ 3 300 or more 28% CAPITAL HEALTH MEDICAL CENTER ‐ HOPEWELL PENNINGTON NJ 3 300 or more 29% ST LUKE'S WARREN HOSPITAL PHILLIPSBURG NJ 3 300 or more 34% UNIV MEDICAL CENTER OF PRINCETON AT PLAINSBORO PLAINSBORO NJ 3 300 or more 33% CHILTON MEDICAL CENTER POMPTON PLAINS NJ 3 300 or more 33% ROBERT WOOD JOHNSON UNIVERSITY HOSPITAL AT RAHWAY RAHWAY NJ 3 300 or more 25% RIVERVIEW MEDICAL CENTER RED BANK NJ 3 300 or more 31% MEMORIAL HOSPITAL OF SALEM COUNTY SALEM NJ 3 300 or more 27% SHORE MEDICAL CENTER SOMERS POINT NJ 3 300 or more 35% ROBERT WOOD JOHNSON UNIVERSITY HOSPITAL SOMERSET SOMERVILLE NJ 3 300 or more 28% KENNEDY UNIVERSITY HOSPITAL ‐ STRATFORD DIV STRATFORD NJ 3 300 or more 24%

April 16, 2015 76 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent HOLY NAME MEDICAL CENTER TEANECK NJ 3 300 or more 24% INSPIRA MEDICAL CENTER VINELAND VINELAND NJ 3 300 or more 21% INSPIRA MEDICAL CENTER WOODBURY WOODBURY NJ 3 300 or more 28% GERALD CHAMPION REGIONAL MEDICAL CENTER ALAMOGORDO NM 3 300 or more 23% LOVELACE WOMEN'S HOSPITAL ALBUQUERQUE NM 3 300 or more 27% UNM HOSPITAL ALBUQUERQUE NM 3 300 or more 19% ARTESIA GENERAL HOSPITAL ARTESIA NM 3 Between 100 and 299 33% PLAINS REGIONAL MEDICAL CENTER CLOVIS NM 3 300 or more 20% PRESBYTERIAN ESPANOLA HOSPITAL ESPANOLA NM 3 300 or more 19% SAN JUAN REGIONAL MEDICAL CENTER FARMINGTON NM 3 300 or more 26% MOUNTAIN VIEW REGIONAL MEDICAL CENTER LAS CRUCES NM 3 300 or more 31% ROOSEVELT GENERAL HOSPITAL PORTALES NM 3 Between 100 and 299 29% UNM SANDOVAL REGIONAL MEDICAL CENTER RIO RANCHO NM 3 300 or more 25% LOVELACE REGIONAL HOSPITAL ‐ ROSWELL ROSWELL NM 3 300 or more 33% GILA REGIONAL MEDICAL CENTER SILVER CITY NM 3 300 or more 27% HOLY CROSS HOSPITAL A DIV OF TAOS HEALTH SYSTEMS TAOS NM 3 300 or more 24% CARSON TAHOE REGIONAL MEDICAL CENTER CARSON CITY NV 3 300 or more 31% ST ROSE DOMINICAN HOSPITALS ‐ SIENA CAMPUS HENDERSON NV 3 300 or more 29% ST ROSE DOMINICAN HOSPITALS ‐ SAN MARTIN CAMPUS LAS VEGAS NV 3 300 or more 25% MESA VIEW REGIONAL HOSPITAL MESQUITE NV 3 Between 100 and 299 39% RENOWN REGIONAL MEDICAL CENTER RENO NV 3 300 or more 39% RENOWN SOUTH MEADOWS MEDICAL CENTER RENO NV 3 300 or more 36% NORTHERN NEVADA MEDICAL CENTER SPARKS NV 3 300 or more 33% ST PETER'S HOSPITAL ALBANY NY 3 300 or more 38% OUR LADY OF LOURDES MEMORIAL HOSPITAL, INC BINGHAMTON NY 3 300 or more 38% NEW YORK COMMUNITY HOSPITAL OF BROOKLYN, INC. BROOKLYN NY 3 300 or more 21% SISTERS OF CHARITY HOSPITAL BUFFALO NY 3 300 or more 31% F F THOMPSON HOSPITAL CANANDAIGUA NY 3 300 or more 39% CLIFTON SPRINGS HOSPITAL AND CLINIC CLIFTON SPRINGS NY 3 300 or more 39% COBLESKILL REGIONAL HOSPITAL COBLESKILL NY 3 Between 100 and 299 37%

April 16, 2015 77 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent MARY IMOGENE BASSETT HOSPITAL COOPERSTOWN NY 3 300 or more 34% CORNING HOSPITAL CORNING NY 3 300 or more 31% NICHOLAS H NOYES MEMORIAL HOSPITAL DANSVILLE NY 3 300 or more 33% ARNOT OGDEN MEDICAL CENTER ELMIRA NY 3 300 or more 30% GENEVA GENERAL HOSPITAL GENEVA NY 3 300 or more 35% GLEN COVE HOSPITAL GLEN COVE NY 3 300 or more 28% GLENS FALLS HOSPITAL GLENS FALLS NY 3 300 or more 31% NATHAN LITTAUER HOSPITAL GLOVERSVILLE NY 3 300 or more 29% GOUVERNEUR HOSPITAL GOUVERNEUR NY 3 Between 100 and 299 35% EASTERN LONG ISLAND HOSPITAL GREENPORT NY 3 Between 100 and 299 40% ST JAMES MERCY HOSPITAL HORNELL NY 3 Between 100 and 299 31% HUNTINGTON HOSPITAL HUNTINGTON NY 3 300 or more 31% CAYUGA MEDICAL CENTER AT ITHACA ITHACA NY 3 300 or more 31% UNITED HEALTH SERVICES HOSPITALS, INC JOHNSON CITY NY 3 300 or more 30% KENMORE MERCY HOSPITAL KENMORE NY 3 300 or more 43% MOUNT ST MARY'S HOSPITAL AND HEALTH CENTER LEWISTON NY 3 300 or more 32% EASTERN NIAGARA HOSPITAL LOCKPORT NY 3 300 or more 31% ALICE HYDE MEDICAL CENTER MALONE NY 3 300 or more 26% NORTH SHORE UNIVERSITY HOSPITAL MANHASSET NY 3 300 or more 29% MASSENA MEMORIAL HOSPITAL MASSENA NY 3 300 or more 27% ORANGE REGIONAL MEDICAL CENTER MIDDLETOWN NY 3 300 or more 27% WINTHROP‐UNIVERSITY HOSPITAL MINEOLA NY 3 300 or more 28% SCHUYLER HOSPITAL, INC MONTOUR FALLS NY 3 Between 100 and 299 34% LONG ISLAND JEWISH MEDICAL CENTER NEW HYDE PARK NY 3 300 or more 21% MOUNT SINAI HOSPITAL NEW YORK NY 3 300 or more 27% NEW YORK‐PRESBYTERIAN HOSPITAL NEW YORK NY 3 300 or more 24% NYU HOSPITALS CENTER NEW YORK NY 3 300 or more 32% NEWARK‐WAYNE COMMUNITY HOSPITAL NEWARK NY 3 300 or more 29% ONEIDA HEALTHCARE CENTER ONEIDA NY 3 300 or more 33% AURELIA OSBORN FOX MEMORIAL HOSPITAL ONEONTA NY 3 300 or more 31%

April 16, 2015 78 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent OSWEGO HOSPITAL OSWEGO NY 3 300 or more 28% CHAMPLAIN VALLEY PHYSICIANS HOSPITAL MEDICAL CTR PLATTSBURGH NY 3 300 or more 31% ST CHARLES HOSPITAL PORT JEFFERSON NY 3 300 or more 30% BON SECOURS COMMUNITY HOSPITAL PORT JERVIS NY 3 300 or more 25% CANTON‐POTSDAM HOSPITAL POTSDAM NY 3 300 or more 27% VASSAR BROTHERS MEDICAL CENTER POUGHKEEPSIE NY 3 300 or more 31% ROCHESTER GENERAL HOSPITAL ROCHESTER NY 3 300 or more 35% UNITY HOSPITAL OF ROCHESTER ROCHESTER NY 3 300 or more 33% MERCY MEDICAL CENTER ROCKVILLE CENTRE NY 3 300 or more 26% ELLIS HOSPITAL SCHENECTADY NY 3 300 or more 31% SOUTHAMPTON HOSPITAL SOUTHAMPTON NY 3 300 or more 28% BERTRAND CHAFFEE HOSPITAL SPRINGVILLE NY 3 300 or more 41% UNIVERSITY HOSPITAL ( STONY BROOK )STONY BROOK NY 3 300 or more 31% ST JOSEPH'S HOSPITAL HEALTH CENTER SYRACUSE NY 3 300 or more 35% ST ELIZABETH MEDICAL CENTER UTICA NY 3 300 or more 37% FRANKLIN HOSPITAL VALLEY STREAM NY 3 300 or more 24% WYOMING COUNTY COMMUNITY HOSPITAL WARSAW NY 3 300 or more 39% ST ANTHONY COMMUNITY HOSPITAL WARWICK NY 3 300 or more 29% SAMARITAN MEDICAL CENTER WATERTOWN NY 3 300 or more 31% JONES MEMORIAL HOSPITAL WELLSVILLE NY 3 300 or more 34% ST JOHN'S RIVERSIDE HOSPITAL YONKERS NY 3 300 or more 25% AKRON GENERAL MEDICAL CENTER AKRON OH 3 300 or more 29% ALLIANCE COMMUNITY HOSPITAL ALLIANCE OH 3 300 or more 34% SUMMA BARBERTON HOSPITAL BARBERTON OH 3 300 or more 31% MERCY HOSPITAL CLERMONT BATAVIA OH 3 300 or more 27% SOIN MEDICAL CENTER,INDU & RAJ SOIN MEDICAL CENTER BEAVER CREEK OH 3 300 or more 27% BUCYRUS COMMUNITY HOSPITAL BUCYRUS OH 3 Between 100 and 299 39% AULTMAN HOSPITAL CANTON OH 3 300 or more 36% MERCY MEDICAL CENTER CANTON OH 3 300 or more 28% ADENA REGIONAL MEDICAL CENTER CHILLICOTHE OH 3 300 or more 26%

April 16, 2015 79 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent BETHESDA NORTH CINCINNATI OH 3 300 or more 28% JEWISH HOSPITAL, LLC CINCINNATI OH 3 300 or more 31% MERCY HEALTH ‐ WEST HOSPITAL CINCINNATI OH 3 300 or more 31% MERCY HOSPITAL ANDERSON CINCINNATI OH 3 300 or more 31% UNIVERSITY OF CINCINNATI MEDICAL CENTER, LLC CINCINNATI OH 3 300 or more 20% BERGER HOSPITAL CIRCLEVILLE OH 3 300 or more 29% FAIRVIEW HOSPITAL CLEVELAND OH 3 300 or more 29% UNIVERSITY HOSPITALS CASE MEDICAL CENTER CLEVELAND OH 3 300 or more 25% MOUNT CARMEL WEST COLUMBUS OH 3 300 or more 32% OHIO STATE UNIVERSITY HOSPITALS COLUMBUS OH 3 300 or more 26% LAKE HEALTH CONCORD OH 3 300 or more 35% COSHOCTON COUNTY MEMORIAL HOSPITAL COSHOCTON OH 3 300 or more 29% GOOD SAMARITAN HOSPITAL DAYTON OH 3 300 or more 29% GRANDVIEW HOSPITAL & MEDICAL CENTER DAYTON OH 3 300 or more 25% UNION HOSPITAL DOVER OH 3 300 or more 34% UNIVERSITY HOSPITALS ‐ ELYRIA MEDICAL CENTER ELYRIA OH 3 300 or more 30% MEMORIAL HOSPITAL FREMONT OH 3 300 or more 26% HOLZER MEDICAL CENTER GALLIPOLIS OH 3 300 or more 24% MARYMOUNT HOSPITAL GARFIELD HEIGHTS OH 3 300 or more 30% WAYNE HOSPITAL GREENVILLE OH 3 300 or more 34% FORT HAMILTON HUGHES MEMORIAL HOSPITAL HAMILTON OH 3 300 or more 23% HOLZER MEDICAL CENTER JACKSON JACKSON OH 3 Between 100 and 299 30% LAKEWOOD HOSPITAL LAKEWOOD OH 3 300 or more 26% LIMA MEMORIAL HEALTH SYSTEM LIMA OH 3 300 or more 30% ST RITA'S MEDICAL CENTER LIMA OH 3 300 or more 33% MADISON COUNTY HOSPITAL INC LONDON OH 3 Between 100 and 299 27% MERCY REGIONAL MEDICAL CENTER LORAIN OH 3 300 or more 27% MEDCENTRAL HEALTH SYSTEM MANSFIELD HOSPITAL MANSFIELD OH 3 300 or more 29% MARIETTA MEMORIAL HOSPITAL MARIETTA OH 3 300 or more 30% MARION GENERAL HOSPITAL MARION OH 3 300 or more 29%

April 16, 2015 80 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent EAST OHIO REGIONAL HOSPITAL MARTINS FERRY OH 3 300 or more 27% ST LUKE'S HOSPITAL MAUMEE OH 3 300 or more 34% HILLCREST HOSPITAL MAYFIELD HEIGHTS OH 3 300 or more 33% SOUTHWEST GENERAL HEALTH CENTER MIDDLEBURG HEIGHTS OH 3 300 or more 38% KNOX COMMUNITY HOSPITAL MOUNT VERNON OH 3 300 or more 31% LICKING MEMORIAL HOSPITAL NEWARK OH 3 300 or more 31% MERCY ALLEN HOSPITAL OBERLIN OH 3 Between 100 and 299 40% PARMA COMMUNITY GENERAL HOSPITAL PARMA OH 3 300 or more 37% ROBINSON MEMORIAL HOSPITAL RAVENNA OH 3 300 or more 30% UHHS RICHMOND HEIGHTS HOSPITAL RICHMOND HEIGHTS OH 3 300 or more 23% SALEM REGIONAL MEDICAL CENTER SALEM OH 3 300 or more 35% FIRELANDS REGIONAL MEDICAL CENTER SANDUSKY OH 3 300 or more 33% ADAMS COUNTY REGIONAL MEDICAL CENTER SEAMAN OH 3 Between 100 and 299 23% SPRINGFIELD REGIONAL MEDICAL CENTER SPRINGFIELD OH 3 300 or more 24% MERCY ST ANNE HOSPITAL TOLEDO OH 3 300 or more 35% MERCY ST VINCENT MEDICAL CENTER TOLEDO OH 3 300 or more 25% MERCY MEMORIAL HOSPITAL URBANA OH 3 Between 100 and 299 31% SUMMA WADSWORTH‐RITTMAN HOSPITAL WADSWORTH OH 3 300 or more 33% ST JOSEPH HEALTH CENTER WARREN OH 3 300 or more 30% SOUTH POINTE HOSPITAL WARRENSVILLE HEIGHTS OH 3 300 or more 19% MOUNT CARMEL ST ANN'S WESTERVILLE OH 3 300 or more 30% CLINTON MEMORIAL HOSPITAL WILMINGTON OH 3 300 or more 26% GREENE MEMORIAL HOSPITAL XENIA OH 3 300 or more 28% MERCY HOSPITAL ADA, INC ADA OK 3 300 or more 33% MERCY HOSPITAL ARDMORE, INC ARDMORE OK 3 300 or more 34% GRADY MEMORIAL HOSPITAL CHICKASHA OK 3 Between 100 and 299 26% CLAREMORE INDIAN HOSPITAL CLAREMORE OK 3 Between 100 and 299 28% INTEGRIS CLINTON REGIONAL HOSPITAL CLINTON OK 3 Between 100 and 299 19% HILLCREST HOSPITAL CUSHING CUSHING OK 3 300 or more 32% GREAT PLAINS REGIONAL MEDICAL CENTER ELK CITY OK 3 300 or more 24%

April 16, 2015 81 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent INTEGRIS GROVE HOSPITAL GROVE OK 3 300 or more 25% MEMORIAL HOSPITAL OF TEXAS COUNTY GUYMON OK 3 Between 100 and 299 29% MCCURTAIN MEMORIAL HOSPITAL IDABEL OK 3 Between 100 and 299 15% NORMAN REGIONAL HEALTH SYSTEM NORMAN OK 3 300 or more 31% DEACONESS HOSPITAL OKLAHOMA CITY OK 3 300 or more 28% INTEGRIS SOUTHWEST MEDICAL CENTER OKLAHOMA CITY OK 3 300 or more 20% LAKESIDE WOMEN'S HOSPITAL, A MEMBER OF INTEGRIS HE OKLAHOMA CITY OK 3 Between 100 and 299 23% MERCY HOSPITAL OKLAHOMA CITY, INC OKLAHOMA CITY OK 3 300 or more 31% MUSCOGEE (CREEK) NATION MEDICAL CENTER OKMULGEE OK 3 Between 100 and 299 29% ST JOHN OWASSO OWASSO OK 3 300 or more 28% PONCA CITY MEDICAL CENTER PONCA CITY OK 3 300 or more 28% EASTERN OKLAHOMA MEDICAL CENTER POTEAU OK 3 Between 100 and 299 22% INTEGRIS MAYES COUNTY MEDICAL CENTER PRYOR OK 3 Between 100 and 299 28% ST JOHN SAPULPA SAPULPA OK 3 Between 100 and 299 19% INTEGRIS SEMINOLE MEDICAL CENTER SEMINOLE OK 3 Between 100 and 299 23% MEMORIAL HOSPITAL OF STILWELL STILWELL OK 3 Between 100 and 299 28% ARBUCKLE MEMORIAL HOSPITAL SULPHUR OK 3 Between 100 and 299 39% SAINT FRANCIS HOSPITAL SOUTH TULSA OK 3 300 or more 34% ASANTE ASHLAND COMMUNITY HOSPITAL ASHLAND OR 3 300 or more 38% COLUMBIA MEMORIAL HOSPITAL ASTORIA OR 3 300 or more 31% ST CHARLES MEDICAL CENTER ‐ BEND BEND OR 3 300 or more 39% BAY AREA HOSPITAL COOS BAY OR 3 300 or more 31% GOOD SAMARITAN REGIONAL MEDICAL CENTER CORVALLIS OR 3 300 or more 33% ASANTE THREE RIVERS MEDICAL CENTER GRANTS PASS OR 3 300 or more 35% LEGACY MOUNT HOOD MEDICAL CENTER GRESHAM OR 3 300 or more 26% TUALITY COMMUNITY HOSPITAL HILLSBORO OR 3 300 or more 31% SAMARITAN LEBANON COMMUNITY HOSPITAL LEBANON OR 3 300 or more 26% SAMARITAN NORTH LINCOLN HOSPITAL LINCOLN CITY OR 3 Between 100 and 299 27% ASANTE ROGUE REGIONAL MEDICAL CENTER MEDFORD OR 3 300 or more 36% PROVIDENCE MEDFORD MEDICAL CENTER MEDFORD OR 3 300 or more 30%

April 16, 2015 82 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent ST ALPHONSUS MEDICAL CENTER ‐ ONTARIO, INC ONTARIO OR 3 300 or more 34% ADVENTIST MEDICAL CENTER PORTLAND OR 3 300 or more 30% LEGACY EMANUEL MEDICAL CENTER PORTLAND OR 3 300 or more 25% OHSU HOSPITAL AND CLINICS PORTLAND OR 3 300 or more 31% MCKENZIE‐WILLAMETTE MEDICAL CENTER SPRINGFIELD OR 3 300 or more 36% SACRED HEART MEDICAL CENTER ‐ RIVERBEND SPRINGFIELD OR 3 300 or more 37% SANTIAM MEMORIAL HOSPITAL STAYTON OR 3 Between 100 and 299 33% MID‐COLUMBIA MEDICAL CENTER THE DALLES OR 3 300 or more 30% TILLAMOOK REGIONAL MEDICAL CENTER TILLAMOOK OR 3 Between 100 and 299 31% ABINGTON MEMORIAL HOSPITAL ABINGTON PA 3 300 or more 37% LEHIGH VALLEY HOSPITAL ALLENTOWN PA 3 300 or more 37% HERITAGE VALLEY BEAVER BEAVER PA 3 300 or more 36% BERWICK HOSPITAL CENTER BERWICK PA 3 300 or more 34% LEHIGH VALLEY HOSPITAL ‐ MUHLENBERG BETHLEHEM PA 3 300 or more 36% ST LUKE'S HOSPITAL BETHLEHEM BETHLEHEM PA 3 300 or more 35% GEISINGER ‐ BLOOMSBURG HOSPITAL BLOOMSBURG PA 3 300 or more 40% HOLY SPIRIT HOSPITAL CAMP HILL PA 3 300 or more 34% CARLISLE REGIONAL MEDICAL CENTER CARLISLE PA 3 300 or more 43% CHAMBERSBURG HOSPITAL CHAMBERSBURG PA 3 300 or more 33% CLARION HOSPITAL CLARION PA 3 300 or more 35% BRANDYWINE HOSPITAL COATESVILLE PA 3 300 or more 30% HIGHLANDS HOSPITAL CONNELLSVILLE PA 3 300 or more 27% CORRY MEMORIAL HOSPITAL CORRY PA 3 Between 100 and 299 35% DELAWARE COUNTY MEMORIAL HOSPITAL DREXEL HILL PA 3 300 or more 23% EINSTEIN MEDICAL CENTER MONTGOMERY EAST NORRITON PA 3 300 or more 32% POCONO MEDICAL CENTER EAST STROUDSBURG PA 3 300 or more 27% EASTON HOSPITAL EASTON PA 3 300 or more 31% ELLWOOD CITY HOSPITAL ELLWOOD CITY PA 3 300 or more 39% EPHRATA COMMUNITY HOSPITAL EPHRATA PA 3 300 or more 47% MILLCREEK COMMUNITY HOSPITAL ERIE PA 3 Between 100 and 299 26%

April 16, 2015 83 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent SAINT VINCENT HOSPITAL ERIE PA 3 300 or more 37% UPMC HAMOT ERIE PA 3 300 or more 34% GETTYSBURG HOSPITAL GETTYSBURG PA 3 300 or more 33% EXCELA HEALTH WESTMORELAND HOSPITAL GREENSBURG PA 3 300 or more 39% UPMC HORIZON GREENVILLE PA 3 300 or more 37% GROVE CITY MEDICAL CENTER GROVE CITY PA 3 300 or more 37% MILTON S HERSHEY MEDICAL CENTER HERSHEY PA 3 300 or more 35% WAYNE MEMORIAL HOSPITAL HONESDALE PA 3 300 or more 36% INDIANA REGIONAL MEDICAL CENTER INDIANA PA 3 300 or more 39% MEMORIAL MEDICAL CENTER JOHNSTOWN PA 3 300 or more 41% KANE COMMUNITY HOSPITAL KANE PA 3 Between 100 and 299 31% ACMH HOSPITAL KITTANNING PA 3 300 or more 39% LANCASTER GENERAL HOSPITAL LANCASTER PA 3 300 or more 41% LANCASTER REGIONAL MEDICAL CENTER LANCASTER PA 3 300 or more 40% ST MARY MEDICAL CENTER LANGHORNE PA 3 300 or more 33% EXCELA HEALTH LATROBE HOSPITAL LATROBE PA 3 300 or more 38% LEWISTOWN HOSPITAL LEWISTOWN PA 3 300 or more 29% LOCK HAVEN HOSPITAL LOCK HAVEN PA 3 Between 100 and 299 32% UPMC MCKEESPORT MC KEESPORT PA 3 300 or more 30% HOLY REDEEMER HOSPITAL AND MEDICAL CENTER MEADOWBROOK PA 3 300 or more 29% RIDDLE MEMORIAL HOSPITAL MEDIA PA 3 300 or more 36% FORBES HOSPITAL MONROEVILLE PA 3 300 or more 35% UPMC EAST MONROEVILLE PA 3 300 or more 36% ALLEGHENY VALLEY HOSPITAL NATRONA PA 3 300 or more 36% PALMERTON HOSPITAL PALMERTON PA 3 300 or more 33% CHESTNUT HILL HOSPITAL PHILADELPHIA PA 3 300 or more 27% JEANES HOSPITAL PHILADELPHIA PA 3 300 or more 29% PENN PRESBYTERIAN MEDICAL CENTER PHILADELPHIA PA 3 300 or more 32% PENNSYLVANIA HOSP OF THE UNIV OF PA HEALTH SYS PHILADELPHIA PA 3 300 or more 28% ROXBOROUGH MEMORIAL HOSPITAL PHILADELPHIA PA 3 300 or more 20%

April 16, 2015 84 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent THOMAS JEFFERSON UNIVERSITY HOSPITAL PHILADELPHIA PA 3 300 or more 30% PHOENIXVILLE HOSPITAL PHOENIXVILLE PA 3 300 or more 30% JEFFERSON REGIONAL MEDICAL CENTER PITTSBURGH PA 3 300 or more 40% MAGEE WOMENS HOSPITAL OF UPMC HEALTH SYSTEM PITTSBURGH PA 3 300 or more 33% UPMC PASSAVANT PITTSBURGH PA 3 300 or more 45% UPMC PRESBYTERIAN SHADYSIDE PITTSBURGH PA 3 300 or more 34% UPMC ST MARGARET PITTSBURGH PA 3 300 or more 41% WESTERN PENNSYLVANIA HOSPITAL PITTSBURGH PA 3 300 or more 32% SCHUYLKILL MEDICAL CENTER ‐ EAST NORWEGIAN STREET POTTSVILLE PA 3 300 or more 39% SCHUYLKILL MEDICAL CENTER ‐ SOUTH JACKSON STREET POTTSVILLE PA 3 300 or more 34% PUNXSUTAWNEY AREA HOSPITAL PUNXSUTAWNEY PA 3 300 or more 41% READING HOSPITAL READING PA 3 300 or more 35% ST JOSEPH MEDICAL CENTER READING PA 3 300 or more 33% ROBERT PACKER HOSPITAL SAYRE PA 3 300 or more 34% GEISINGER ‐ COMMUNITY MEDICAL CENTER SCRANTON PA 3 300 or more 37% MOSES TAYLOR HOSPITAL SCRANTON PA 3 300 or more 27% REGIONAL HOSPITAL OF SCRANTON SCRANTON PA 3 300 or more 35% GRAND VIEW HOSPITAL SELLERSVILLE PA 3 300 or more 34% UPMC NORTHWEST SENECA PA 3 300 or more 37% HERITAGE VALLEY SEWICKLEY SEWICKLEY PA 3 300 or more 42% SHARON REGIONAL HEALTH SYSTEM SHARON PA 3 300 or more 37% SOMERSET HOSPITAL SOMERSET PA 3 300 or more 38% SUNBURY COMMUNITY HOSPITAL SUNBURY PA 3 Between 100 and 299 39% BARNES‐KASSON COUNTY HOSPITAL SUSQUEHANNA PA 3 Between 100 and 299 36% TROY COMMUNITY HOSPITAL TROY PA 3 Between 100 and 299 35% UNIONTOWN HOSPITAL UNIONTOWN PA 3 300 or more 28% WARREN GENERAL HOSPITAL WARREN PA 3 300 or more 35% WASHINGTON HOSPITAL, THE WASHINGTON PA 3 300 or more 36% SOUTHWEST REGIONAL MEDICAL CENTER WAYNESBURG PA 3 Between 100 and 299 31% JENNERSVILLE REGIONAL HOSPITAL WEST GROVE PA 3 300 or more 33%

April 16, 2015 85 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent WILKES‐BARRE GENERAL HOSPITAL WILKES‐BARRE PA 3 300 or more 33% WILLIAMSPORT REGIONAL MEDICAL CENTER WILLIAMSPORT PA 3 300 or more 37% MAIN LINE HOSPITAL LANKENAU WYNNEWOOD PA 3 300 or more 30% MEMORIAL HOSPITAL YORK PA 3 300 or more 33% NEWPORT HOSPITAL NEWPORT RI 3 300 or more 34% ST JOSEPH HEALTH SERVICES OF RI NORTH PROVIDENCE RI 3 300 or more 35% MEMORIAL HOSPITAL OF RHODE ISLAND PAWTUCKET RI 3 300 or more 25% RHODE ISLAND HOSPITAL PROVIDENCE RI 3 300 or more 27% WOMEN AND INFANTS HOSPITAL OF RHODE ISLAND PROVIDENCE RI 3 300 or more 25% WESTERLY HOSPITAL WESTERLY RI 3 300 or more 32% AIKEN REGIONAL MEDICAL CENTER AIKEN SC 3 300 or more 25% ANMED HEALTH ANDERSON SC 3 300 or more 33% MARLBORO PARK HOSPITAL BENNETTSVILLE SC 3 Between 100 and 299 25% KERSHAW HEALTH CAMDEN SC 3 300 or more 22% CHESTER REGIONAL MEDICAL CENTER CHESTER SC 3 Between 100 and 299 16% PALMETTO HEALTH BAPTIST COLUMBIA SC 3 300 or more 23% CONWAY MEDICAL CENTER CONWAY SC 3 300 or more 26% CAROLINAS HOSPITAL SYSTEM FLORENCE SC 3 300 or more 33% GEORGETOWN MEMORIAL HOSPITAL GEORGETOWN SC 3 300 or more 31% GHS GREENVILLE MEMORIAL HOSPITAL GREENVILLE SC 3 300 or more 23% COASTAL CAROLINA HOSPITAL HARDEEVILLE SC 3 300 or more 41% CAROLINA PINES REGIONAL MEDICAL CENTER HARTSVILLE SC 3 300 or more 18% HILTON HEAD REGIONAL MEDICAL CENTER HILTON HEAD ISLAND SC 3 300 or more 46% SPRINGS MEMORIAL HOSPITAL LANCASTER SC 3 300 or more 30% CLARENDON MEMORIAL HOSPITAL MANNING SC 3 300 or more 22% CAROLINAS HOSPITAL SYSTEM MARION MULLINS SC 3 300 or more 28% TRMC OF ORANGEBURG & CALHOUN ORANGEBURG SC 3 300 or more 18% TUOMEY HEALTHCARE SYSTEM SUMTER SC 3 300 or more 29% WALLACE THOMSON HOSPITAL UNION SC 3 300 or more 31% LEXINGTON MEDICAL CENTER WEST COLUMBIA SC 3 300 or more 27%

April 16, 2015 86 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent AVERA ST MARY'S HOSPITAL PIERRE SD 3 300 or more 29% RAPID CITY REGIONAL HOSPITAL RAPID CITY SD 3 300 or more 30% STARR REGIONAL MEDICAL CENTER ATHENS ATHENS TN 3 300 or more 34% SAINT FRANCIS BARTLETT MEDICAL CENTER BARTLETT TN 3 300 or more 37% WELLMONT BRISTOL REGIONAL MEDICAL CENTER BRISTOL TN 3 300 or more 27% PARKRIDGE MEDICAL CENTER CHATTANOOGA TN 3 300 or more 35% GATEWAY MEDICAL CENTER CLARKSVILLE TN 3 300 or more 33% SKYRIDGE MEDICAL CENTER CLEVELAND TN 3 300 or more 38% BAPTIST MEMORIAL HOSPITAL TIPTON COVINGTON TN 3 Between 100 and 299 13% CUMBERLAND MEDICAL CENTER CROSSVILLE TN 3 300 or more 31% RHEA MEDICAL CENTER DAYTON TN 3 Between 100 and 299 30% TRISTAR HORIZON MEDICAL CENTER DICKSON TN 3 300 or more 33% DYERSBURG REGIONAL MEDICAL CENTER DYERSBURG TN 3 300 or more 29% UNICOI COUNTY MEMORIAL HOSPITAL ERWIN TN 3 Between 100 and 299 29% LINCOLN MEDICAL CENTER FAYETTEVILLE TN 3 Between 100 and 299 23% SUMNER REGIONAL MEDICAL CENTER GALLATIN TN 3 300 or more 35% TAKOMA REGIONAL HOSPITAL GREENEVILLE TN 3 300 or more 22% ROANE MEDICAL CENTER HARRIMAN TN 3 300 or more 36% TRISTAR HENDERSONVILLE MEDICAL CENTER HENDERSONVILLE TN 3 300 or more 30% TRISTAR SUMMIT MEDICAL CENTER HERMITAGE TN 3 300 or more 31% REGIONAL HOSPITAL OF JACKSON JACKSON TN 3 300 or more 39% JAMESTOWN REGIONAL MEDICAL CENTER JAMESTOWN TN 3 Between 100 and 299 22% TENNOVA HEALTHCARE‐JEFFERSON MEMORIAL HOSPITAL JEFFERSON CITY TN 3 300 or more 32% JOHNSON CITY MEDICAL CENTER JOHNSON CITY TN 3 300 or more 25% WELLMONT HOLSTON VALLEY MEDICAL CENTER KINGSPORT TN 3 300 or more 31% TENNOVA HEALTHCARE KNOXVILLE TN 3 300 or more 33% SOUTHERN TENNESSEE REGIONAL HEALTH SYSTEM LAWRENCE LAWRENCEBURG TN 3 300 or more 31% FORT LOUDOUN MEDICAL CENTER LENOIR CITY TN 3 300 or more 37% LIVINGSTON REGIONAL HOSPITAL LIVINGSTON TN 3 300 or more 38% VOLUNTEER COMMUNITY HOSPITAL MARTIN TN 3 300 or more 32%

April 16, 2015 87 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent RIVER PARK HOSPITAL MC MINNVILLE TN 3 300 or more 36% BAPTIST MEMORIAL HOSPITAL MEMPHIS TN 3 300 or more 23% METHODIST HEALTHCARE MEMPHIS HOSPITALS MEMPHIS TN 3 300 or more 25% ST FRANCIS HOSPITAL MEMPHIS TN 3 300 or more 40% MORRISTOWN HAMBLEN HOSPITAL ASSOCIATION MORRISTOWN TN 3 300 or more 36% SAINT THOMAS RUTHERFORD HOSPITAL MURFREESBORO TN 3 300 or more 34% TRISTAR SKYLINE MEDICAL CENTER NASHVILLE TN 3 300 or more 31% TRISTAR SOUTHERN HILLS MEDICAL CENTER NASHVILLE TN 3 300 or more 31% VANDERBILT UNIVERSITY HOSPITAL NASHVILLE TN 3 300 or more 36% METHODIST MEDICAL CENTER OF OAK RIDGE OAK RIDGE TN 3 300 or more 41% HENRY COUNTY MEDICAL CENTER PARIS TN 3 300 or more 38% SOUTHERN TENNESSEE REGIONAL HEALTH SYSTEM PULASKI PULASKI TN 3 Between 100 and 299 30% LECONTE MEDICAL CENTER SEVIERVILLE TN 3 300 or more 37% HERITAGE MEDICAL CENTER SHELBYVILLE TN 3 300 or more 34% STONES RIVER HOSPITAL AND DEKALB COMMUNITY HOSP SMITHVILLE TN 3 Between 100 and 299 46% TRISTAR STONECREST MEDICAL CENTER SMYRNA TN 3 300 or more 31% NORTHCREST MEDICAL CENTER SPRINGFIELD TN 3 300 or more 25% CLAIBORNE MEDICAL CENTER TAZEWELL TN 3 Between 100 and 299 33% SOUTHERN TENNESSEE REGIONAL HLTH SYSTEM WINCHESTER WINCHESTER TN 3 300 or more 35% TEXAS HEALTH PRESBYTERIAN HOSPITAL ALLEN ALLEN TX 3 300 or more 23% NORTHWEST TEXAS HOSPITAL AMARILLO TX 3 300 or more 24% PERMIAN REGIONAL MEDICAL CENTER ANDREWS COUNTY HO ANDREWS TX 3 Between 100 and 299 18% TEXAS HEALTH ARLINGTON MEMORIAL HOSPITAL ARLINGTON TX 3 300 or more 22% ARISE AUSTIN MEDICAL CENTER AUSTIN TX 3 Between 100 and 299 43% SETON MEDICAL CENTER AUSTIN AUSTIN TX 3 300 or more 28% SETON NORTHWEST HOSPITAL AUSTIN TX 3 300 or more 26% ST DAVID'S SOUTH AUSTIN MEDICAL CENTER AUSTIN TX 3 300 or more 29% THE HOSPITAL AT WESTLAKE MEDICAL CENTER AUSTIN TX 3 300 or more 40% UNIVERSITY MEDICAL CENTER AT BRACKENRIDGE AUSTIN TX 3 300 or more 26% MATAGORDA REGIONAL MEDICAL CENTER BAY CITY TX 3 Between 100 and 299 19%

April 16, 2015 88 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent SAN JACINTO METHODIST HOSPITAL BAYTOWN TX 3 300 or more 17% BAPTIST BEAUMONT HOSPITAL BEAUMONT TX 3 300 or more 30% CHRISTUS HOSPITAL BEAUMONT TX 3 300 or more 24% CHRISTUS SPOHN HOSPITAL BEEVILLE BEEVILLE TX 3 Between 100 and 299 13% BROWNFIELD REGIONAL MEDICAL CENTER BROWNFIELD TX 3 Between 100 and 299 19% VHS BROWNSVILLE HOSPITAL COMPANY, LLC BROWNSVILLE TX 3 300 or more 33% BROWNWOOD REGIONAL MEDICAL CENTER BROWNWOOD TX 3 300 or more 30% ST JOSEPH REGIONAL HEALTH CENTER BRYAN TX 3 300 or more 26% HUGULEY MEMORIAL MEDICAL CENTER BURLESON TX 3 300 or more 22% BAYLOR MEDICAL CENTER AT CARROLLTON CARROLLTON TX 3 300 or more 20% TEXAS HEALTH HARRIS METHODIST HOSPITAL CLEBURNE CLEBURNE TX 3 300 or more 22% COLLEGE STATION MEDICAL CENTER COLLEGE STATION TX 3 300 or more 32% COLUMBUS COMMUNITY HOSPITAL COLUMBUS TX 3 Between 100 and 299 24% CHRISTUS SPOHN HOSPITAL CORPUS CHRISTI CORPUS CHRISTI TX 3 300 or more 20% CORPUS CHRISTI MEDICAL CENTER,THE CORPUS CHRISTI TX 3 300 or more 30% NAVARRO REGIONAL HOSPITAL CORSICANA TX 3 300 or more 28% NORTH CYPRESS MEDICAL CENTER CYPRESS TX 3 300 or more 25% DOCTORS HOSPITAL DALLAS TX 3 300 or more 39% MEDICAL CITY DALLAS HOSPITAL DALLAS TX 3 300 or more 30% METHODIST CHARLTON MEDICAL CENTER DALLAS TX 3 300 or more 15% METHODIST DALLAS MEDICAL CENTER DALLAS TX 3 300 or more 18% TEXAS HEALTH PRESBYTERIAN HOSPITAL DALLAS DALLAS TX 3 300 or more 26% WISE REGIONAL HEALTH SYSTEM DECATUR TX 3 300 or more 26% VAL VERDE REGIONAL MEDICAL CENTER DEL RIO TX 3 300 or more 16% TEXOMA MEDICAL CENTER DENISON TX 3 300 or more 26% DENTON REGIONAL MEDICAL CENTER DENTON TX 3 300 or more 29% MOORE COUNTY HOSPITAL DISTRICT DUMAS TX 3 Between 100 and 299 31% DOCTORS HOSPITAL AT RENAISSANCE EDINBURG TX 3 300 or more 16% FOUNDATION SURGICAL HOSPITAL OF EL PASO EL PASO TX 3 300 or more 44% PROVIDENCE MEMORIAL HOSPITAL EL PASO TX 3 300 or more 35%

April 16, 2015 89 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent SIERRA PROVIDENCE EAST MEDICAL CENTER EL PASO TX 3 300 or more 32% UNIVERSITY MEDICAL CENTER OF EL PASO EL PASO TX 3 300 or more 25% ENNIS REGIONAL MEDICAL CENTER ENNIS TX 3 300 or more 24% CONNALLY MEMORIAL MEDICAL CENTER FLORESVILLE TX 3 Between 100 and 299 32% BAYLOR ALL SAINTS MEDICAL CENTER AT FW FORT WORTH TX 3 300 or more 20% JPS HEALTH NETWORK FORT WORTH TX 3 300 or more 13% PLAZA MEDICAL CENTER OF FORT WORTH FORT WORTH TX 3 300 or more 33% NORTH TEXAS MEDICAL CENTER GAINESVILLE TX 3 Between 100 and 299 18% UNIVERSITY OF TEXAS MEDICAL BRANCH GAL GALVESTON TX 3 300 or more 19% BAYLOR MEDICAL CENTER AT GARLAND GARLAND TX 3 300 or more 21% HUNT REGIONAL MEDICAL CENTER GREENVILLE TX 3 300 or more 20% HARLINGEN MEDICAL CENTER HARLINGEN TX 3 300 or more 24% VHS HARLINGEN HOSPITAL COMPANY LLC HARLINGEN TX 3 300 or more 34% ETMC HENDERSON HENDERSON TX 3 Between 100 and 299 27% HILL REGIONAL HOSPITAL HILLSBORO TX 3 Between 100 and 299 30% HARRIS HEALTH SYSTEM HOUSTON TX 3 300 or more 15% MEMORIAL HERMANN HOSPITAL SYSTEM HOUSTON TX 3 300 or more 19% MEMORIAL HERMANN TEXAS MEDICAL CENTER HOUSTON TX 3 300 or more 18% METHODIST HOSPITAL,THE HOUSTON TX 3 300 or more 23% METHODIST WEST HOUSTON HOSPITAL HOUSTON TX 3 300 or more 20% METHODIST WILLOWBROOK HOSPITAL HOUSTON TX 3 300 or more 18% PARK PLAZA HOSPITAL HOUSTON TX 3 300 or more 37% ST LUKES EPISCOPAL HOSPITAL HOUSTON TX 3 300 or more 25% WOMANS HOSPITAL OF TEXAS,THE HOUSTON TX 3 300 or more 28% EAST TEXAS MEDICAL CENTER JACKSONVILLE JACKSONVILLE TX 3 300 or more 27% CHRISTUS JASPER MEMORIAL HOSPITAL JASPER TX 3 Between 100 and 299 18% SOUTH TEXAS REGIONAL MEDICAL CENTER JOURDANTON TX 3 Between 100 and 299 25% MEMORIAL HERMANN KATY HOSPITAL KATY TX 3 300 or more 21% PETERSON REGIONAL MEDICAL CENTER KERRVILLE TX 3 300 or more 35% METROPLEX HOSPITAL KILLEEN TX 3 300 or more 20%

April 16, 2015 90 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent CHRISTUS SPOHN HOSPITAL KLEBERG KINGSVILLE TX 3 300 or more 17% SETON MEDICAL CENTER HAYS KYLE TX 3 300 or more 30% LAKEWAY REGIONAL MEDICAL CENTER, LLC LAKEWAY TX 3 300 or more 26% DOCTORS HOSPITAL OF LAREDO LAREDO TX 3 300 or more 16% MEDICAL CENTER OF LEWISVILLE LEWISVILLE TX 3 300 or more 28% SCOTT & WHITE HOSPITAL‐LLANO LLANO TX 3 Between 100 and 299 26% GOOD SHEPHERD MEDICAL CENTER LONGVIEW TX 3 300 or more 25% LONGVIEW REGIONAL MEDICAL CENTER LONGVIEW TX 3 300 or more 35% COVENANT MEDICAL CENTER LUBBOCK TX 3 300 or more 36% MEMORIAL MEDICAL CENTER OF EAST TEXAS LUFKIN TX 3 300 or more 31% RIO GRANDE REGIONAL HOSPITAL MCALLEN TX 3 300 or more 26% MEDICAL CENTER OF MCKINNEY MCKINNEY TX 3 300 or more 29% MIDLAND MEMORIAL HOSPITAL MIDLAND TX 3 300 or more 15% PALO PINTO GENERAL HOSPITAL MINERAL WELLS TX 3 Between 100 and 299 25% TITUS REGIONAL MEDICAL CENTER MOUNT PLEASANT TX 3 300 or more 20% MEMORIAL HOSPITAL NACOGDOCHES TX 3 300 or more 24% HOUSTON METHODIST ST JOHN HOSPITAL NASSAU BAY TX 3 300 or more 26% NORTH HILLS HOSPITAL NORTH RICHLAND HILLS TX 3 300 or more 30% MEDICAL CENTER HOSPITAL ODESSA TX 3 300 or more 26% ODESSA REGIONAL HOSPITAL ODESSA TX 3 300 or more 26% PAMPA REGIONAL MEDICAL CENTER PAMPA TX 3 300 or more 26% ST LUKE'S PATIENTS MEDICAL CENTER PASADENA TX 3 300 or more 28% MEDICAL CENTER OF PLANO PLANO TX 3 300 or more 27% METHODIST RICHARDSON MEDICAL CENTER RICHARDSON TX 3 300 or more 27% SETON MEDICAL CENTER WILLIAMSON ROUND ROCK TX 3 300 or more 28% LAKE POINTE MEDICAL CENTER ROWLETT TX 3 300 or more 31% CHRISTUS SANTA ROSA HOSPITAL SAN ANTONIO TX 3 300 or more 24% METHODIST HOSPITAL SAN ANTONIO TX 3 300 or more 29% METHODIST STONE OAK HOSPITAL SAN ANTONIO TX 3 300 or more 31% GUADALUPE REGIONAL MEDICAL CENTER SEGUIN TX 3 300 or more 25%

April 16, 2015 91 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent WILSON N JONES REGIONAL MEDICAL CENTER SHERMAN TX 3 300 or more 22% MEMORIAL HERMANN SUGAR LAND HOSPITAL SUGAR LAND TX 3 300 or more 20% METHODIST SUGAR LAND HOSPITAL SUGAR LAND TX 3 300 or more 22% HOPKINS COUNTY MEMORIAL HOSPITAL SULPHUR SPRINGS TX 3 300 or more 18% TEXAS REGIONAL MEDICAL CENTER AT SUNNYVALE SUNNYVALE TX 3 300 or more 18% SCOTT & WHITE MEMORIAL HOSPITAL TEMPLE TX 3 300 or more 27% ST LUKE'S THE WOODLANDS HOSPITAL THE WOODLANDS TX 3 300 or more 25% EAST TEXAS MEDICAL CENTER TYLER TX 3 300 or more 26% MOTHER FRANCES HOSPITAL TYLER TX 3 300 or more 31% CITIZENS MEDICAL CENTER VICTORIA TX 3 300 or more 27% DETAR HOSPITAL NAVARRO VICTORIA TX 3 300 or more 27% PROVIDENCE HEALTH CENTER WACO TX 3 300 or more 32% WEATHERFORD REGIONAL MEDICAL CENTER WEATHERFORD TX 3 300 or more 29% CLEAR LAKE REGIONAL MEDICAL CENTER WEBSTER TX 3 300 or more 28% KNAPP MEDICAL CENTER WESLACO TX 3 300 or more 19% GULF COAST MEDICAL CENTER WHARTON TX 3 Between 100 and 299 26% LAKEVIEW HOSPITAL BOUNTIFUL UT 3 300 or more 39% BRIGHAM CITY COMMUNITY HOSPITAL BRIGHAM CITY UT 3 Between 100 and 299 35% DAVIS HOSPITAL AND MEDICAL CENTER LAYTON UT 3 300 or more 30% TIMPANOGOS REGIONAL HOSPITAL OREM UT 3 300 or more 36% MOUNTAIN VIEW HOSPITAL PAYSON UT 3 300 or more 38% CASTLEVIEW HOSPITAL PRICE UT 3 300 or more 39% UINTAH BASIN MEDICAL CENTER ROOSEVELT UT 3 300 or more 27% SALT LAKE REGIONAL MEDICAL CENTER SALT LAKE CITY UT 3 300 or more 29% MOUNTAIN WEST MEDICAL CENTER TOOELE UT 3 300 or more 34% ASHLEY REGIONAL MEDICAL CENTER VERNAL UT 3 300 or more 31% JORDAN VALLEY MEDICAL CENTER WEST JORDAN UT 3 300 or more 26% JOHNSTON MEMORIAL HOSPITAL ABINGDON VA 3 300 or more 25% INOVA MOUNT VERNON HOSPITAL ALEXANDRIA VA 3 300 or more 32% BEDFORD MEMORIAL HOSPITAL BEDFORD VA 3 Between 100 and 299 29%

April 16, 2015 92 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent WELLMONT LONESOME PINE HOSPITAL BIG STONE GAP VA 3 Between 100 and 299 17% LEWISGALE HOSPITAL MONTGOMERY BLACKSBURG VA 3 300 or more 34% UNIVERSITY OF VIRGINIA MEDICAL CENTER CHARLOTTESVILLE VA 3 300 or more 35% CHESAPEAKE GENERAL HOSPITAL CHESAPEAKE VA 3 300 or more 31% SOUTHERN VIRGINIA REGIONAL MEDICAL CENTER EMPORIA VA 3 300 or more 32% INOVA FAIR OAKS HOSPITAL FAIRFAX VA 3 300 or more 29% INOVA FAIRFAX HOSPITAL FALLS CHURCH VA 3 300 or more 28% SOUTHSIDE COMMUNITY HOSPITAL, INC FARMVILLE VA 3 300 or more 24% SOUTHAMPTON MEMORIAL HOSPITAL FRANKLIN VA 3 300 or more 31% MARY WASHINGTON HOSPITAL, INC FREDERICKSBURG VA 3 300 or more 29% TWIN COUNTY REGIONAL HOSPITAL GALAX VA 3 300 or more 35% BUCHANAN GENERAL HOSPITAL GRUNDY VA 3 Between 100 and 299 32% SENTARA RMH MEDICAL CENTER HARRISONBURG VA 3 300 or more 25% INOVA LOUDOUN HOSPITAL LEESBURG VA 3 300 or more 27% CARILION STONEWALL JACKSON HOSPITAL LEXINGTON VA 3 Between 100 and 299 32% LEWISGALE HOSPITAL ALLEGHANY LOW MOOR VA 3 300 or more 35% PAGE MEMORIAL HOSPITAL, INC LURAY VA 3 Between 100 and 299 23% NOVANT HEALTH PRINCE WILLIAM MEDICAL CENTER MANASSAS VA 3 300 or more 25% BON SECOURS ST FRANCIS MEDICAL CENTER MIDLOTHIAN VA 3 300 or more 31% RIVERSIDE SHORE MEMORIAL HOSPITAL NASSAWADOX VA 3 300 or more 19% MARY IMMACULATE HOSPITAL NEWPORT NEWS VA 3 300 or more 32% RIVERSIDE REGIONAL MEDICAL CENTER NEWPORT NEWS VA 3 300 or more 26% SOUTHSIDE REGIONAL MEDICAL CENTER PETERSBURG VA 3 300 or more 30% LEWISGALE HOSPITAL PULASKI PULASKI VA 3 300 or more 35% RESTON HOSPITAL CENTER RESTON VA 3 300 or more 31% CLINCH VALLEY MEDICAL CENTER RICHLANDS VA 3 300 or more 34% BON SECOURS RICHMOND COMMUNITY HOSPITAL RICHMOND VA 3 Between 100 and 299 28% BON SECOURS ST MARYS HOSPITAL RICHMOND VA 3 300 or more 30% CJW MEDICAL CENTER RICHMOND VA 3 300 or more 31% HENRICO DOCTORS' HOSPITAL RICHMOND VA 3 300 or more 32%

April 16, 2015 93 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent MEDICAL COLLEGE OF VIRGINIA HOSPITALS RICHMOND VA 3 300 or more 32% CARILION ROANOKE MEMORIAL HOSPITAL ROANOKE VA 3 300 or more 29% CARILION FRANKLIN MEMORIAL HOSPITAL ROCKY MOUNT VA 3 300 or more 33% LEWISGALE MEDICAL CENTER SALEM VA 3 300 or more 36% RIVERSIDE TAPPAHANNOCK HOSPITAL TAPPAHANNOCK VA 3 300 or more 29% FAUQUIER HOSPITAL WARRENTON VA 3 300 or more 27% RIVERSIDE DOCTORS' HOSPITAL OF WILLIAMSBURG WILLIAMSBURG VA 3 300 or more 33% WINCHESTER MEDICAL CENTER WINCHESTER VA 3 300 or more 30% SENTARA NORTHERN VIRGINIA MEDICAL CENTER WOODBRIDGE VA 3 300 or more 33% SHENANDOAH MEMORIAL HOSPITAL WOODSTOCK VA 3 300 or more 27% CENTRAL VERMONT MEDICAL CENTER BARRE VT 3 300 or more 31% NORTH COUNTRY HOSPITAL AND HEALTH CENTER NEWPORT VT 3 Between 100 and 299 30% GIFFORD MEDICAL CENTER RANDOLPH VT 3 300 or more 37% NORTHWESTERN MEDICAL CENTER INC SAINT ALBANS VT 3 300 or more 26% NORTHEASTERN VERMONT REGIONAL HOSPITAL SAINT JOHNSBURY VT 3 Between 100 and 299 32% SPRINGFIELD HOSPITAL SPRINGFIELD VT 3 Between 100 and 299 24% GRAYS HARBOR COMMUNITY HOSPITAL ABERDEEN WA 3 300 or more 36% CASCADE VALLEY HOSPITAL ARLINGTON WA 3 Between 100 and 299 23% HARRISON MEMORIAL HOSPITAL BREMERTON WA 3 300 or more 35% WHIDBEY GENERAL HOSPITAL COUPEVILLE WA 3 300 or more 32% PROVIDENCE REGIONAL MEDICAL CENTER EVERETT EVERETT WA 3 300 or more 26% ST FRANCIS COMMUNITY HOSPITAL FEDERAL WAY WA 3 300 or more 26% ST ANTHONY HOSPITAL GIG HARBOR WA 3 300 or more 33% EVERGREEN HOSPITAL MEDICAL CENTER KIRKLAND WA 3 300 or more 31% PEACHEALTH ST JOHN MEDICAL CENTER LONGVIEW WA 3 300 or more 31% SAMARITAN HOSPITAL MOSES LAKE WA 3 Between 100 and 299 27% SKAGIT VALLEY HOSPITAL MOUNT VERNON WA 3 300 or more 29% CAPITAL MEDICAL CENTER OLYMPIA WA 3 300 or more 35% PROVIDENCE ST PETER HOSPITAL OLYMPIA WA 3 300 or more 35% MID VALLEY HOSPITAL OMAK WA 3 Between 100 and 299 36%

April 16, 2015 94 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent OLYMPIC MEDICAL CENTER PORT ANGELES WA 3 300 or more 37% PROSSER MEMORIAL HOSPITAL PROSSER WA 3 Between 100 and 299 41% MULTICARE GOOD SAMARITAN HOSPITAL PUYALLUP WA 3 300 or more 28% VALLEY MEDICAL CENTER RENTON WA 3 300 or more 26% HARBORVIEW MEDICAL CENTER SEATTLE WA 3 300 or more 22% NORTHWEST HOSPITAL SEATTLE WA 3 300 or more 32% SWEDISH MEDICAL CENTER SEATTLE WA 3 300 or more 33% SWEDISH MEDICAL CENTER / CHERRY HILL SEATTLE WA 3 300 or more 36% DEACONESS HOSPITAL SPOKANE WA 3 300 or more 33% PROVIDENCE SACRED HEART MEDICAL CENTER SPOKANE WA 3 300 or more 35% VALLEY HOSPITAL SPOKANE WA 3 300 or more 31% ST JOSEPH MEDICAL CENTER TACOMA WA 3 300 or more 28% TACOMA GENERAL ALLENMORE HOSPITAL TACOMA WA 3 300 or more 27% TOPPENISH COMMUNITY HOSPITAL TOPPENISH WA 3 Between 100 and 299 13% PEACEHEALTH SOUTHWEST MEDICAL CENTER VANCOUVER WA 3 300 or more 35% APPLETON MEDICAL CENTER APPLETON WI 3 300 or more 45% AURORA MEMORIAL HOSPITAL BURLINGTON BURLINGTON WI 3 300 or more 34% AURORA MEDICAL CTR KENOSHA KENOSHA WI 3 300 or more 29% UNITED HOSPITAL SYSTEM KENOSHA WI 3 300 or more 34% HOLY FAMILY MEMORIAL MANITOWOC WI 3 300 or more 36% BAY AREA MEDICAL CENTER MARINETTE WI 3 300 or more 34% MINISTRY SAINT JOSEPHS HOSPITAL MARSHFIELD WI 3 300 or more 41% COLUMBIA ST MARYS HOSPITAL OZAUKEE MEQUON WI 3 300 or more 35% AURORA ST LUKES MEDICAL CENTER MILWAUKEE WI 3 300 or more 28% COLUMBIA ST MARYS HOSPITAL MILWAUKEE MILWAUKEE WI 3 300 or more 32% WHEATON FRANCISCAN HEALTHCARE ST FRANCIS MILWAUKEE WI 3 300 or more 26% WHEATON FRANCISCAN ST JOSEPH MILWAUKEE WI 3 300 or more 26% THEDACARE MEDICAL CENTER NEW LONDON NEW LONDON WI 3 Between 100 and 299 40% COMMUNITY MEMORIAL HOSPITAL OCONTO FALLS WI 3 Between 100 and 299 33% WHEATON FRANCISCAN HEALTHCARE ALL SAINTS RACINE WI 3 300 or more 28%

April 16, 2015 95 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent RIPON MEDICAL CENTER RIPON WI 3 Between 100 and 299 45% ST CROIX REGIONAL MEDICAL CTR SAINT CROIX FALLS WI 3 300 or more 43% SHAWANO MEDICAL CTR SHAWANO WI 3 300 or more 32% ST NICHOLAS HOSPITAL SHEBOYGAN WI 3 300 or more 40% AURORA WEST ALLIS MEDICAL CENTER WEST ALLIS WI 3 300 or more 33% ST JOSEPHS COMMUNITY HOSPITAL OF WEST BEND WEST BEND WI 3 300 or more 31% WAR MEMORIAL HOSPITAL INC BERKELEY SPRINGS WV 3 Between 100 and 299 31% UNITED HOSPITAL CENTER BRIDGEPORT WV 3 300 or more 30% ST JOSEPH HOSPITAL BUCKHANNON WV 3 300 or more 29% CHARLESTON AREA MEDICAL CENTER CHARLESTON WV 3 300 or more 33% ST FRANCIS HOSPITAL CHARLESTON WV 3 300 or more 38% DAVIS MEMORIAL HOSPITAL ELKINS WV 3 300 or more 35% FAIRMONT REGIONAL MEDICAL CENTER FAIRMONT WV 3 300 or more 25% REYNOLDS MEMORIAL HOSPITAL GLEN DALE WV 3 300 or more 34% CABELL HUNTINGTON HOSPITAL INC HUNTINGTON WV 3 300 or more 28% WEST VIRGINIA UNIVERSITY HOSPITALS MORGANTOWN WV 3 300 or more 30% PRINCETON COMMUNITY HOSPITAL PRINCETON WV 3 300 or more 34% GREENBRIER VALLEY MEDICAL CENTER RONCEVERTE WV 3 300 or more 33% SUMMERSVILLE REGIONAL MEDICAL CENTER SUMMERSVILLE WV 3 300 or more 27% STONEWALL JACKSON MEMORIAL HOSPITAL WESTON WV 3 Between 100 and 299 34% OHIO VALLEY MEDICAL CENTER WHEELING WV 3 300 or more 26% WILLIAMSON MEMORIAL HOSPITAL WILLIAMSON WV 3 Between 100 and 299 12% WYOMING MEDICAL CENTER CASPER WY 3 300 or more 29% CHEYENNE REGIONAL MEDICAL CENTER CHEYENNE WY 3 300 or more 31% EVANSTON REGIONAL HOSPITAL EVANSTON WY 3 Between 100 and 299 33% CAMPBELL COUNTY MEMORIAL HOSPITAL GILLETTE WY 3 300 or more 27% IVINSON MEMORIAL HOSPITAL LARAMIE WY 3 300 or more 35% MEMORIAL HOSPITAL SWEETWATER COUNTY ROCK SPRINGS WY 3 300 or more 34% SHERIDAN MEMORIAL HOSPITAL SHERIDAN WY 3 300 or more 34% ALASKA REGIONAL HOSPITAL ANCHORAGE AK 2 300 or more 42%

April 16, 2015 96 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent SHELBY BAPTIST MEDICAL CENTER ALABASTER AL 2 300 or more 27% STRINGFELLOW MEMORIAL HOSPITAL ANNISTON AL 2 300 or more 24% MEDICAL WEST, AN AFFILIATE OF UAB HEALTH SYSTEM BESSEMER AL 2 300 or more 26% RIVERVIEW REGIONAL MEDICAL CENTER GADSDEN AL 2 300 or more 24% GROVE HILL MEMORIAL HOSPITAL GROVE HILL AL 2 Between 100 and 299 25% VAUGHAN REGIONAL MEDICAL CENTER PARKWAY CAMPUS SELMA AL 2 300 or more 26% CITIZENS BAPTIST MEDICAL CENTER TALLADEGA AL 2 300 or more 25% GREAT RIVER MEDICAL CENTER BLYTHEVILLE AR 2 Between 100 and 299 16% JOHNSON REGIONAL MEDICAL CENTER CLARKSVILLE AR 2 Between 100 and 299 22% MEDICAL CENTER SOUTH ARKANSAS EL DORADO AR 2 300 or more 31% SPARKS REGIONAL MEDICAL CENTER FORT SMITH AR 2 300 or more 25% NORTH METRO MEDICAL CENTER JACKSONVILLE AR 2 Between 100 and 299 23% CHICOT MEMORIAL MEDICAL CENTER LAKE VILLAGE AR 2 Between 100 and 299 17% DREW MEMORIAL HOSPITAL MONTICELLO AR 2 300 or more 18% JEFFERSON REGIONAL MEDICAL CENTER PINE BLUFF AR 2 300 or more 27% ST MARYS REGIONAL MEDICAL CENTER RUSSELLVILLE AR 2 300 or more 32% NORTHWEST MEDICAL CENTER‐SPRINGDALE SPRINGDALE AR 2 300 or more 32% SUMMIT MEDICAL CENTER VAN BUREN AR 2 Between 100 and 299 24% CRITTENDEN MEMORIAL HOSPITAL WEST MEMPHIS AR 2 300 or more 20% BANNER CASA GRANDE MEDICAL CENTER CASA GRANDE AZ 2 300 or more 23% CHINLE COMPREHENSIVE HEALTH CARE FACILITY CHINLE AZ 2 Between 100 and 299 14% FORT DEFIANCE INDIAN HOSPITAL FORT DEFIANCE AZ 2 Between 100 and 299 15% VALLEY VIEW MEDICAL CENTER FORT MOHAVE AZ 2 300 or more 28% WEST VALLEY HOSPITAL GOODYEAR AZ 2 300 or more 27% HAVASU REGIONAL MEDICAL CENTER LAKE HAVASU CITY AZ 2 300 or more 33% MOUNTAIN VISTA MEDICAL CENTER, LP MESA AZ 2 300 or more 26% JOHN C LINCOLN DEER VALLEY HOSPITAL PHOENIX AZ 2 300 or more 29% MARICOPA MEDICAL CENTER PHOENIX AZ 2 300 or more 10% MARYVALE HOSPITAL PHOENIX AZ 2 300 or more 25% PARADISE VALLEY HOSPITAL PHOENIX AZ 2 300 or more 28%

April 16, 2015 97 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent SIERRA VISTA REGIONAL HEALTH CENTER SIERRA VISTA AZ 2 300 or more 26% TUBA CITY REGIONAL HEALTH CARE CORPORATION TUBA CITY AZ 2 Between 100 and 299 38% CARONDELET ST MARYS HOSPITAL TUCSON AZ 2 300 or more 36% NORTHWEST MEDICAL CENTER TUCSON AZ 2 300 or more 32% UNIVERSITY OF ARIZONA MEDICAL CTR‐ SOUTH CAM, THE TUCSON AZ 2 300 or more 20% UNIVERSITY OF ARIZONA MEDICAL CTR‐UNIVERSITY, THE TUCSON AZ 2 300 or more 25% WHITERIVER PHS INDIAN HOSPITAL WHITERIVER AZ 2 Between 100 and 299 24% YUMA REGIONAL MEDICAL CENTER YUMA AZ 2 300 or more 36% ALAMEDA HOSPITAL ALAMEDA CA 2 300 or more 23% ALHAMBRA HOSPITAL MEDICAL CENTER ALHAMBRA CA 2 300 or more 21% AHMC ANAHEIM REGIONAL MEDICAL CENTER ANAHEIM CA 2 300 or more 19% WEST ANAHEIM MEDICAL CENTER ANAHEIM CA 2 300 or more 17% WESTERN MEDICAL CENTER HOSP ANAHEIM ANAHEIM CA 2 300 or more 36% SUTTER DELTA MEDICAL CENTER ANTIOCH CA 2 300 or more 19% ST MARY MEDICAL CENTER APPLE VALLEY CA 2 300 or more 36% BAKERSFIELD MEMORIAL HOSPITAL BAKERSFIELD CA 2 300 or more 20% MERCY HOSPITAL BAKERSFIELD CA 2 300 or more 18% SAN JOAQUIN COMMUNITY HOSPITAL BAKERSFIELD CA 2 300 or more 23% SAN GORGONIO MEMORIAL HOSPITAL BANNING CA 2 300 or more 30% ALTA BATES SUMMIT MEDICAL CENTER ‐ ALTA BATES CAMP BERKELEY CA 2 300 or more 24% PIONEERS MEMORIAL HEALTHCARE DISTRICT BRAWLEY CA 2 300 or more 17% ST JOHNS PLEASANT VALLEY HOSPITAL CAMARILLO CA 2 300 or more 31% CHINO VALLEY MEDICAL CENTER CHINO CA 2 300 or more 18% ST HELENA HOSPITAL‐CLEARLAKE CLEARLAKE CA 2 Between 100 and 299 16% ARROWHEAD REGIONAL MEDICAL CENTER COLTON CA 2 300 or more 18% CORONA REGIONAL MEDICAL CENTER CORONA CA 2 300 or more 20% CITRUS VALLEY MEDICAL CENTER‐IC CAMPUS COVINA CA 2 300 or more 30% DELANO REGIONAL MEDICAL CENTER DELANO CA 2 300 or more 30% PIH HOSPITAL ‐ DOWNEY DOWNEY CA 2 300 or more 21% EL CENTRO REGIONAL MEDICAL CENTER EL CENTRO CA 2 300 or more 17%

April 16, 2015 98 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent ST JOSEPH HOSPITAL EUREKA CA 2 300 or more 32% MERCY HOSPITAL OF FOLSOM FOLSOM CA 2 300 or more 35% FOUNTAIN VALLEY REGIONAL HOSPITAL & MEDICAL CENTER FOUNTAIN VALLEY CA 2 300 or more 34% SAN JOAQUIN GENERAL HOSPITAL FRENCH CAMP CA 2 300 or more 18% GLENDALE MEM HOSPITAL & HLTH CENTER GLENDALE CA 2 300 or more 17% USC VERDUGO HILLS HOSPITAL GLENDALE CA 2 300 or more 37% SIERRA NEVADA MEMORIAL HOSPITAL GRASS VALLEY CA 2 300 or more 26% MARIN GENERAL HOSPITAL GREENBRAE CA 2 300 or more 28% ADVENTIST MEDICAL CENTER HANFORD CA 2 300 or more 19% CENTRAL VALLEY GENERAL HOSPITAL HANFORD CA 2 Between 100 and 299 15% GARDENS REGIONAL HOSPITAL AND MEDICAL CENTER HAWAIIAN GARDENS CA 2 Between 100 and 299 17% ST ROSE HOSPITAL HAYWARD CA 2 300 or more 21% LA PALMA INTERCOMMUNITY HOSPITAL LA PALMA CA 2 Between 100 and 299 15% LAKEWOOD REGIONAL MEDICAL CENTER LAKEWOOD CA 2 300 or more 32% ANTELOPE VALLEY HOSPITAL LANCASTER CA 2 300 or more 35% LONG BEACH MEMORIAL MEDICAL CENTER LONG BEACH CA 2 300 or more 25% ST MARY MEDICAL CENTER LONG BEACH CA 2 300 or more 16% EAST LOS ANGELES DOCTORS HOSPITAL LOS ANGELES CA 2 300 or more 27% GOOD SAMARITAN HOSPITAL LOS ANGELES CA 2 300 or more 26% OLYMPIA MEDICAL CENTER LOS ANGELES CA 2 300 or more 15% PACIFIC ALLIANCE MEDICAL CENTER LOS ANGELES CA 2 300 or more 16% SAINT FRANCIS MEDICAL CENTER LYNWOOD CA 2 300 or more 16% MARINA DEL REY HOSPITAL MARINA DEL REY CA 2 300 or more 28% CONTRA COSTA REGIONAL MEDICAL CENTER MARTINEZ CA 2 300 or more 23% MERCY MEDICAL CENTER MERCED CA 2 300 or more 18% GARFIELD MEDICAL CENTER MONTEREY PARK CA 2 300 or more 17% MONTEREY PARK HOSPITAL MONTEREY PARK CA 2 Between 100 and 299 11% SOUTHWEST HEALTHCARE SYSTEM MURRIETA CA 2 300 or more 27% PARADISE VALLEY HOSPITAL NATIONAL CITY CA 2 300 or more 14% ALTA BATES SUMMIT MEDICAL CENTER OAKLAND CA 2 300 or more 24%

April 16, 2015 99 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent KAISER FOUNDATION HOSPITAL ‐ OAKLAND/RICHMOND OAKLAND CA 2 300 or more 31% POMONA VALLEY HOSPITAL MEDICAL CENTER POMONA CA 2 300 or more 46% SIERRA VIEW MEDICAL CENTER PORTERVILLE CA 2 300 or more 37% MERCY MEDICAL CENTER REDDING REDDING CA 2 300 or more 28% SHASTA REGIONAL MEDICAL CENTER REDDING CA 2 300 or more 27% ADVENTIST MEDICAL CENTER ‐ REEDLEY REEDLEY CA 2 Between 100 and 299 15% SALINAS VALLEY MEMORIAL HOSPITAL SALINAS CA 2 300 or more 25% COMMUNITY HOSPITAL OF SAN BERNARDINO SAN BERNARDINO CA 2 300 or more 14% ST BERNARDINE MEDICAL CENTER SAN BERNARDINO CA 2 300 or more 24% ALVARADO HOSPITAL MEDICAL CENTER SAN DIEGO CA 2 300 or more 19% SAN DIMAS COMMUNITY HOSPITAL SAN DIMAS CA 2 300 or more 18% CALIFORNIA PACIFIC MEDICAL CTR ‐ ST. LUKE'S CAMPUS SAN FRANCISCO CA 2 300 or more 20% CALIFORNIA PACIFIC MEDICAL CTR‐DAVIES CAMPUS HOSP SAN FRANCISCO CA 2 300 or more 27% CALIFORNIA PACIFIC MEDICAL CTR‐PACIFIC CAMPUS HOSP SAN FRANCISCO CA 2 300 or more 32% CHINESE HOSPITAL SAN FRANCISCO CA 2 300 or more 26% SAINT FRANCIS MEMORIAL HOSPITAL SAN FRANCISCO CA 2 300 or more 21% SAN FRANCISCO GENERAL HOSPITAL SAN FRANCISCO CA 2 300 or more 20% SAN GABRIEL VALLEY MEDICAL CENTER SAN GABRIEL CA 2 300 or more 19% GOOD SAMARITAN HOSPITAL SAN JOSE CA 2 300 or more 31% SAN LEANDRO HOSPITAL SAN LEANDRO CA 2 300 or more 21% SAN MATEO MEDICAL CENTER SAN MATEO CA 2 300 or more 20% PROVIDENCE LITTLE CO OF MARY MED CTR SAN PEDRO SAN PEDRO CA 2 300 or more 23% COASTAL COMMUNITIES HOSPITAL SANTA ANA CA 2 300 or more 37% WESTERN MEDICAL CENTER SANTA ANA SANTA ANA CA 2 300 or more 36% DOMINICAN HOSPITAL SANTA CRUZ CA 2 300 or more 27% SANTA ROSA MEMORIAL HOSPITAL SANTA ROSA CA 2 300 or more 30% ST JOSEPHS MEDICAL CENTER OF STOCKTON STOCKTON CA 2 300 or more 23% MENIFEE VALLEY MEDICAL CENTER SUN CITY CA 2 300 or more 33% LAC/OLIVE VIEW‐UCLA MEDICAL CENTER SYLMAR CA 2 300 or more 24% PROVIDENCE TARZANA MEDICAL CENTER TARZANA CA 2 300 or more 26%

April 16, 2015 100 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent LAC/HARBOR‐UCLA MED CENTER TORRANCE CA 2 300 or more 21% EMANUEL MEDICAL CENTER TURLOCK CA 2 300 or more 18% SAN ANTONIO COMMUNITY HOSPITAL UPLAND CA 2 300 or more 28% VALLEY PRESBYTERIAN HOSPITAL VAN NUYS CA 2 Between 100 and 299 21% VENTURA COUNTY MEDICAL CENTER VENTURA CA 2 Between 100 and 299 20% DESERT VALLEY HOSPITAL VICTORVILLE CA 2 300 or more 22% KAWEAH DELTA MEDICAL CENTER VISALIA CA 2 300 or more 25% WHITTIER HOSPITAL MEDICAL CENTER WHITTIER CA 2 300 or more 16% FAIRCHILD MEDICAL CENTER YREKA CA 2 300 or more 28% SAN LUIS VALLEY REGIONAL MEDICAL CENTER ALAMOSA CO 2 300 or more 21% UNIVERSITY COLO HEALTH MEMORIAL HOSPITAL CENTRAL COLORADO SPRINGS CO 2 300 or more 25% ST VINCENT'S MEDICAL CENTER BRIDGEPORT CT 2 300 or more 26% DANBURY HOSPITAL DANBURY CT 2 300 or more 31% MANCHESTER MEMORIAL HOSPITAL MANCHESTER CT 2 300 or more 29% ROCKVILLE GENERAL HOSPITAL ROCKVILLE CT 2 Between 100 and 299 29% SAINT MARYS HOSPITAL WATERBURY CT 2 300 or more 25% WATERBURY HOSPITAL WATERBURY CT 2 300 or more 26% GEORGE WASHINGTON UNIV HOSPITAL WASHINGTON DC 2 300 or more 23% HOWARD UNIVERSITY HOSPITAL WASHINGTON DC 2 300 or more 15% MEDSTAR WASHINGTON HOSPITAL CENTER WASHINGTON DC 2 300 or more 31% PROVIDENCE HOSPITAL WASHINGTON DC 2 300 or more 30% SIBLEY MEMORIAL HOSPITAL WASHINGTON DC 2 300 or more 34% ST FRANCIS HOSPITAL WILMINGTON DE 2 300 or more 17% JFK MEDICAL CENTER ATLANTIS FL 2 300 or more 30% AVENTURA HOSPITAL AND MEDICAL CENTER AVENTURA FL 2 300 or more 27% WEST BOCA MEDICAL CENTER BOCA RATON FL 2 300 or more 35% BETHESDA HOSPITAL EAST BOYNTON BEACH FL 2 300 or more 29% BLAKE MEDICAL CENTER BRADENTON FL 2 300 or more 32% MANATEE MEMORIAL HOSPITAL BRADENTON FL 2 300 or more 27% BRANDON REGIONAL HOSPITAL BRANDON FL 2 300 or more 28%

April 16, 2015 101 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent OAK HILL HOSPITAL BROOKSVILLE FL 2 300 or more 37% CORAL GABLES HOSPITAL CORAL GABLES FL 2 300 or more 30% BROWARD HEALTH CORAL SPRINGS CORAL SPRINGS FL 2 300 or more 16% BAYFRONT HEALTH DADE CITY DADE CITY FL 2 300 or more 30% HALIFAX HEALTH MEDICAL CENTER DAYTONA BEACH FL 2 300 or more 29% DELRAY MEDICAL CENTER DELRAY BEACH FL 2 300 or more 44% ENGLEWOOD COMMUNITY HOSPITAL ENGLEWOOD FL 2 300 or more 32% BROWARD HEALTH MEDICAL CENTER FORT LAUDERDALE FL 2 300 or more 15% LAWNWOOD REGIONAL MEDICAL CENTER & HEART INSTITUTE FORT PIERCE FL 2 300 or more 28% FORT WALTON BEACH MEDICAL CENTER FORT WALTON BEACH FL 2 300 or more 30% NORTH FLORIDA REGIONAL MEDICAL CENTER GAINESVILLE FL 2 300 or more 32% HIALEAH HOSPITAL HIALEAH FL 2 300 or more 33% PALM SPRINGS GENERAL HOSPITAL HIALEAH FL 2 300 or more 20% PALMETTO GENERAL HOSPITAL HIALEAH FL 2 300 or more 31% REGIONAL MEDICAL CENTER BAYONET POINT HUDSON FL 2 300 or more 30% CITRUS MEMORIAL HOSPITAL INVERNESS FL 2 300 or more 29% MEMORIAL HOSPITAL JACKSONVILLE JACKSONVILLE FL 2 300 or more 27% UF HEALTH JACKSONVILLE JACKSONVILLE FL 2 300 or more 27% LOWER KEYS MEDICAL CENTER KEY WEST FL 2 300 or more 24% OSCEOLA REGIONAL MEDICAL CENTER KISSIMMEE FL 2 300 or more 28% SHANDS LAKE SHORE REGIONAL MEDICAL CENTER LAKE CITY FL 2 300 or more 13% LARGO MEDICAL CENTER LARGO FL 2 300 or more 30% LEESBURG REGIONAL MEDICAL CENTER LEESBURG FL 2 300 or more 34% PALMS WEST HOSPITAL LOXAHATCHEE FL 2 300 or more 25% NORTHWEST MEDICAL CENTER MARGATE FL 2 300 or more 27% WUESTHOFF MEDICAL CENTER ‐ MELBOURNE MELBOURNE FL 2 300 or more 28% KENDALL REGIONAL MEDICAL CENTER MIAMI FL 2 300 or more 24% MOUNT SINAI MEDICAL CENTER MIAMI BEACH FL 2 300 or more 20% SANTA ROSA MEDICAL CENTER MILTON FL 2 300 or more 22% NAPLES COMMUNITY HOSPITAL NAPLES FL 2 300 or more 32%

April 16, 2015 102 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent PHYSICIANS REGIONAL MEDICAL CENTER ‐ PINE RIDGE NAPLES FL 2 300 or more 38% MUNROE REGIONAL MEDICAL CENTER OCALA FL 2 300 or more 31% OCALA REGIONAL MEDICAL CENTER OCALA FL 2 300 or more 34% HEALTH CENTRAL OCOEE FL 2 300 or more 19% ORANGE PARK MEDICAL CENTER ORANGE PARK FL 2 300 or more 28% PUTNAM COMMUNITY MEDICAL CENTER PALATKA FL 2 300 or more 28% BAY MEDICAL CENTER SACRED HEART HEALTH SYSTEM PANAMA CITY FL 2 300 or more 32% GULF COAST REGIONAL MEDICAL CENTER PANAMA CITY FL 2 300 or more 31% PLANTATION GENERAL HOSPITAL PLANTATION FL 2 300 or more 25% WESTSIDE REGIONAL MEDICAL CENTER PLANTATION FL 2 300 or more 28% FAWCETT MEMORIAL HOSPITAL PORT CHARLOTTE FL 2 300 or more 34% BAYFRONT HEALTH PUNTA GORDA PUNTA GORDA FL 2 300 or more 41% BAYFRONT HEALTH ‐ ST PETERSBURG SAINT PETERSBURG FL 2 300 or more 22% EDWARD WHITE HOSPITAL SAINT PETERSBURG FL 2 300 or more 28% NORTHSIDE HOSPITAL SAINT PETERSBURG FL 2 300 or more 27% PALMS OF PASADENA HOSPITAL SAINT PETERSBURG FL 2 300 or more 29% ST PETERSBURG GENERAL HOSPITAL SAINT PETERSBURG FL 2 300 or more 23% CENTRAL FLORIDA REGIONAL HOSPITAL SANFORD FL 2 300 or more 27% HIGHLANDS REGIONAL MEDICAL CENTER SEBRING FL 2 300 or more 27% MARTIN MEDICAL CENTER STUART FL 2 300 or more 31% SOUTH BAY HOSPITAL SUN CITY CENTER FL 2 300 or more 32% CAPITAL REGIONAL MEDICAL CENTER TALLAHASSEE FL 2 300 or more 30% UNIVERSITY HOSPITAL AND MEDICAL CENTER TAMARAC FL 2 300 or more 28% MEMORIAL HOSPITAL OF TAMPA TAMPA FL 2 300 or more 24% TAMPA COMMUNITY HOSPITAL TAMPA FL 2 300 or more 24% VILLAGES REGIONAL HOSPITAL, THE THE VILLAGES FL 2 300 or more 42% VENICE REGIONAL MEDICAL CENTER ‐ BAYFRONT HEALTH VENICE FL 2 300 or more 48% INDIAN RIVER MEDICAL CENTER VERO BEACH FL 2 300 or more 27% WELLINGTON REGIONAL MEDICAL CENTER WELLINGTON FL 2 300 or more 22% GOOD SAMARITAN MEDICAL CENTER WEST PALM BEACH FL 2 300 or more 37%

April 16, 2015 103 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent ST MARY'S MEDICAL CENTER WEST PALM BEACH FL 2 300 or more 36% WEST PALM HOSPITAL WEST PALM BEACH FL 2 300 or more 27% ATLANTA MEDICAL CENTER ATLANTA GA 2 300 or more 35% GRADY MEMORIAL HOSPITAL ATLANTA GA 2 300 or more 14% MEDICAL COLLEGE OF GA HOSPITALS AND CLINICS AUGUSTA GA 2 300 or more 15% WELLSTAR COBB HOSPITAL AUSTELL GA 2 300 or more 19% CARTERSVILLE MEDICAL CENTER CARTERSVILLE GA 2 300 or more 30% MIDTOWN MEDICAL CENTER COLUMBUS GA 2 300 or more 15% ROCKDALE MEDICAL CENTER CONYERS GA 2 300 or more 31% CRISP REGIONAL HOSPITAL CORDELE GA 2 300 or more 15% DEKALB MEDICAL CENTER DECATUR GA 2 300 or more 18% NORTH GEORGIA MEDICAL CENTER ELLIJAY GA 2 Between 100 and 299 33% DORMINY MEDICAL CENTER FITZGERALD GA 2 Between 100 and 299 17% SPALDING REGIONAL HOSPITAL GRIFFIN GA 2 300 or more 40% WAYNE MEMORIAL HOSPITAL JESUP GA 2 Between 100 and 299 15% CLEARVIEW REGIONAL MEDICAL CENTER MONROE GA 2 300 or more 22% EASTSIDE MEDICAL CENTER SNELLVILLE GA 2 300 or more 28% EAST GEORGIA REGIONAL MEDICAL CENTER STATESBORO GA 2 300 or more 19% PIEDMONT HENRY HOSPITAL STOCKBRIDGE GA 2 300 or more 21% BARROW REGIONAL MEDICAL CENTER WINDER GA 2 300 or more 18% WAHIAWA GENERAL HOSPITAL WAHIAWA HI 2 300 or more 24% BROADLAWNS MEDICAL CENTER DES MOINES IA 2 300 or more 24% OTTUMWA REGIONAL HEALTH CENTER OTTUMWA IA 2 300 or more 28% KOOTENAI MEDICAL CENTER COEUR D'ALENE ID 2 300 or more 27% EASTERN IDAHO REGIONAL MEDICAL CENTER IDAHO FALLS ID 2 300 or more 36% TOUCHETTE REGIONAL HOSPITAL INC CENTREVILLE IL 2 Between 100 and 299 19% HOLY CROSS HOSPITAL CHICAGO IL 2 300 or more 24% JOHN H STROGER JR HOSPITAL CHICAGO IL 2 300 or more 14% LOUIS A WEISS MEMORIAL HOSPITAL CHICAGO IL 2 300 or more 21% MT SINAI HOSPITAL MEDICAL CENTER CHICAGO IL 2 300 or more 26%

April 16, 2015 104 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent PRESENCE OUR LADY OF THE RESURRECTION MED CTR CHICAGO IL 2 300 or more 23% THOREK MEMORIAL HOSPITAL CHICAGO IL 2 Between 100 and 299 13% UNIVERSITY OF ILLINOIS HOSPITAL CHICAGO IL 2 300 or more 13% ADVENTIST GLENOAKS GLENDALE HEIGHTS IL 2 300 or more 16% INGALLS MEMORIAL HOSPITAL HARVEY IL 2 300 or more 30% LAKE FOREST HOSPITAL LAKE FOREST IL 2 300 or more 33% LOYOLA GOTTLIEB MEMORIAL HOSPITAL MELROSE PARK IL 2 300 or more 23% WESTLAKE COMMUNITY HOSPITAL MELROSE PARK IL 2 300 or more 25% WEST SUBURBAN MEDICAL CENTER OAK PARK IL 2 300 or more 25% FRANCISCAN ST JAMES HEALTH OLYMPIA FIELDS IL 2 300 or more 22% VISTA MEDICAL CENTER EAST WAUKEGAN IL 2 300 or more 24% FRANCISCAN ST MARGARET HEALTH ‐ HAMMOND HAMMOND IN 2 300 or more 18% ESKENAZI HEALTH INDIANAPOLIS IN 2 300 or more 14% JASPER COUNTY HOSPITAL RENSSELAER IN 2 Between 100 and 299 33% HUTCHINSON REGIONAL MEDICAL CENTER INC HUTCHINSON KS 2 300 or more 33% ALLEN COUNTY REGIONAL HOSPITAL IOLA KS 2 Between 100 and 299 32% OVERLAND PARK REG MED CTR OVERLAND PARK KS 2 300 or more 32% VIA CHRISTI HOSPITALS WICHITA, INC WICHITA KS 2 300 or more 28% GEORGETOWN COMMUNITY HOSPITAL GEORGETOWN KY 2 300 or more 30% HARLAN ARH HOSPITAL HARLAN KY 2 Between 100 and 299 25% HAZARD ARH REGIONAL MEDICAL CENTER HAZARD KY 2 Between 100 and 299 22% SPRING VIEW HOSPITAL LEBANON KY 2 Between 100 and 299 30% UNIVERSITY OF LOUISVILLE HOSPITAL LOUISVILLE KY 2 300 or more 22% LAKE CUMBERLAND REGIONAL HOSPITAL SOMERSET KY 2 300 or more 34% ACADIA GENERAL HOSPITAL CROWLEY LA 2 300 or more 21% OCHSNER MEDICAL CENTER‐KENNER LLC KENNER LA 2 300 or more 17% CHRISTUS ST PATRICK HOSPITAL LAKE CHARLES LA 2 300 or more 27% AVOYELLES HOSPITAL MARKSVILLE LA 2 Between 100 and 299 20% UNIVERSITY HEALTH CONWAY MONROE LA 2 300 or more 15% TECHE REGIONAL MEDICAL CENTER MORGAN CITY LA 2 300 or more 26%

April 16, 2015 105 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent DAUTERIVE HOSPITAL NEW IBERIA LA 2 300 or more 26% CHARITY HOSPITAL & MEDICAL CENTER OF LOUISIANA AT NEW ORLEANS LA 2 300 or more 15% OCHSNER MEDICAL CENTER NEW ORLEANS LA 2 300 or more 20% OPELOUSAS GENERAL HEALTH SYSTEM OPELOUSAS LA 2 300 or more 16% UNIVERSITY HEALTH SHREVEPORT SHREVEPORT LA 2 300 or more 18% BOSTON MEDICAL CENTER CORPORATION BOSTON MA 2 300 or more 16% CARNEY HOSPITAL BOSTON MA 2 300 or more 16% ST ELIZABETH'S MEDICAL CENTER BRIGHTON MA 2 300 or more 31% GOOD SAMARITAN MEDICAL CENTER BROCKTON MA 2 300 or more 25% NORWOOD HOSPITAL NORWOOD MA 2 300 or more 30% QUINCY MEDICAL CENTER QUINCY MA 2 300 or more 22% MORTON HOSPITAL TAUNTON MA 2 300 or more 24% UMASS MEMORIAL MEDICAL CENTER INC WORCESTER MA 2 300 or more 30% MEDSTAR GOOD SAMARITAN HOSPITAL BALTIMORE MD 2 300 or more 30% SAINT AGNES HOSPITAL BALTIMORE MD 2 300 or more 30% SINAI HOSPITAL OF BALTIMORE BALTIMORE MD 2 300 or more 23% UNIVERSITY OF MD MEDICAL CENTER MIDTOWN CAMPUS BALTIMORE MD 2 300 or more 21% UNIVERSITY OF M D UPPER CHESAPEAKE MEDICAL CENTER BEL AIR MD 2 300 or more 31% SUBURBAN HOSPITAL BETHESDA MD 2 300 or more 38% UNIVERSITY OF MD SHORE MEDICAL CTR AT CHESTERTOWN CHESTERTOWN MD 2 300 or more 31% UNION HOSPITAL OF CECIL COUNTY ELKTON MD 2 300 or more 22% UNIVERSITY OF MD CHARLES REGIONAL MEDICAL CENTER LA PLATA MD 2 300 or more 27% DOCTORS' COMMUNITY HOSPITAL LANHAM MD 2 300 or more 22% MEDSTAR MONTGOMERY MEDICAL CENTER OLNEY MD 2 300 or more 29% NORTHWEST HOSPITAL CENTER RANDALLSTOWN MD 2 300 or more 21% ADVENTIST HEALTHCARE SHADY GROVE MEDICAL CENTER ROCKVILLE MD 2 300 or more 26% PENINSULA REGIONAL MEDICAL CENTER SALISBURY MD 2 300 or more 26% HOLY CROSS HOSPITAL SILVER SPRING MD 2 300 or more 28% ADVENTIST HEALTHCARE WASHINGTON ADVENTIST HOSPITAL TAKOMA PARK MD 2 300 or more 29% BRONSON BATTLE CREEK HOSPITAL BATTLE CREEK MI 2 300 or more 26%

April 16, 2015 106 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent MCLAREN BAY REGION BAY CITY MI 2 300 or more 39% HENRY FORD MACOMB HOSPITAL CLINTON TOWNSHIP MI 2 300 or more 35% DETROIT RECEIVING HOSPITAL & UNIV HEALTH CENTER DETROIT MI 2 300 or more 21% SINAI‐GRACE HOSPITAL DETROIT MI 2 300 or more 22% ST JOHN HOSPITAL AND MEDICAL CENTER DETROIT MI 2 300 or more 29% MCLAREN FLINT FLINT MI 2 300 or more 35% MCLAREN LAPEER REGION LAPEER MI 2 300 or more 35% MCLAREN MACOMB MOUNT CLEMENS MI 2 300 or more 29% MERCY HEALTH HACKLEY CAMPUS MUSKEGON MI 2 300 or more 29% DOCTORS' HOSPITAL OF MICHIGAN PONTIAC MI 2 Between 100 and 299 26% MCLAREN OAKLAND PONTIAC MI 2 300 or more 26% ST MARY'S OF MICHIGAN MEDICAL CENTER SAGINAW MI 2 300 or more 34% PROVIDENCE HOSPITAL AND MEDICAL CENTERS SOUTHFIELD MI 2 300 or more 31% ST JOHN MACOMB‐OAKLAND HOSPITAL‐MACOMB CENTER WARREN MI 2 300 or more 27% HENRY FORD WYANDOTTE HOSPITAL WYANDOTTE MI 2 300 or more 26% SANFORD BEMIDJI MEDICAL CENTER BEMIDJI MN 2 300 or more 29% HENNEPIN COUNTY MEDICAL CENTER MINNEAPOLIS MN 2 300 or more 16% CAMERON REGIONAL MEDICAL CENTER CAMERON MO 2 Between 100 and 299 25% MERCY HOSPITAL JEFFERSON CRYSTAL CITY MO 2 300 or more 32% RESEARCH MEDICAL CENTER KANSAS CITY MO 2 300 or more 34% TRUMAN MEDICAL CENTER HOSPITAL HILL KANSAS CITY MO 2 300 or more 14% ST ALEXIUS HOSPITAL SAINT LOUIS MO 2 300 or more 32% ST ANTHONY'S MEDICAL CENTER SAINT LOUIS MO 2 300 or more 31% LINCOLN COUNTY MEDICAL CENTER TROY MO 2 Between 100 and 299 27% TRI LAKES MEDICAL CENTER BATESVILLE MS 2 Between 100 and 299 15% BILOXI REGIONAL MEDICAL CENTER BILOXI MS 2 300 or more 17% CROSSGATES RIVER OAKS HOSPITAL BRANDON MS 2 Between 100 and 299 19% NORTHWEST MISSISSIPPI REGIONAL MEDICAL CENTER CLARKSDALE MS 2 300 or more 13% BOLIVAR MEDICAL CENTER CLEVELAND MS 2 300 or more 24% DELTA REGIONAL MEDICAL CENTER GREENVILLE MS 2 300 or more 13%

April 16, 2015 107 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent GREENWOOD LEFLORE HOSPITAL GREENWOOD MS 2 300 or more 27% CENTRAL MISSISSIPPI MEDICAL CENTER JACKSON MS 2 300 or more 16% SOUTHWEST MS REGIONAL MEDICAL CENTER MCCOMB MS 2 300 or more 24% NATCHEZ REGIONAL MEDICAL CENTER NATCHEZ MS 2 Between 100 and 299 14% BAPTIST MEMORIAL HOSPITAL DESOTO SOUTHAVEN MS 2 300 or more 20% GLENDIVE MEDICAL CENTER GLENDIVE MT 2 Between 100 and 299 24% BENEFIS HOSPITALS INC GREAT FALLS MT 2 300 or more 35% NORTHERN MONTANA HOSPITAL HAVRE MT 2 Between 100 and 299 23% MARIA PARHAM MEDICAL CENTER HENDERSON NC 2 300 or more 30% NOVANT HEALTH FRANKLIN MEDICAL CENTER LOUISBURG NC 2 Between 100 and 299 17% PERSON MEMORIAL HOSPITAL ROXBORO NC 2 300 or more 31% NOVANT HEALTH ROWAN MEDICAL CENTER SALISBURY NC 2 300 or more 21% NOVANT HEALTH THOMASVILLE MEDICAL CENTER THOMASVILLE NC 2 300 or more 18% NOVANT HEALTH FORSYTH MEDICAL CENTER WINSTON‐SALEM NC 2 300 or more 27% TRINITY HOSPITALS MINOT ND 2 300 or more 29% MERCY MEDICAL CENTER WILLISTON ND 2 300 or more 25% CHI HEALTH CREIGHTON UNIVERSITY MEDICAL CENTER OMAHA NE 2 300 or more 30% CAREPOINT HEALTH ‐ BAYONNE MEDICAL CENTER BAYONNE NJ 2 300 or more 21% CLARA MAASS MEDICAL CENTER BELLEVILLE NJ 2 300 or more 18% OUR LADY OF LOURDES MEDICAL CENTER CAMDEN NJ 2 300 or more 26% EAST ORANGE GENERAL HOSPITAL EAST ORANGE NJ 2 300 or more 19% JFK MEDICAL CTR ‐ ANTHONY M. YELENCSICS COMMUNITY EDISON NJ 2 300 or more 23% HACKETTSTOWN REGIONAL MEDICAL CENTER HACKETTSTOWN NJ 2 300 or more 25% CAREPOINT HEALTH‐HOBOKEN UNIVERSITY MEDICAL CENTER HOBOKEN NJ 2 300 or more 26% BAYSHORE COMMUNITY HOSPITAL HOLMDEL NJ 2 300 or more 26% CAREPOINT HEALTH‐CHRIST HOSPITAL JERSEY CITY NJ 2 300 or more 15% JERSEY CITY MEDICAL CENTER JERSEY CITY NJ 2 300 or more 14% MONMOUTH MEDICAL CENTER‐SOUTHERN CAMPUS LAKEWOOD NJ 2 300 or more 26% VIRTUA MEMORIAL HOSPITAL OF BURLINGTON COUNTY MOUNT HOLLY NJ 2 300 or more 28% NEWARK BETH ISRAEL MEDICAL CENTER NEWARK NJ 2 300 or more 15%

April 16, 2015 108 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent UNIVERSITY HOSPITAL NEWARK NJ 2 300 or more 12% PALISADES MEDICAL CENTER NORTH BERGEN NJ 2 300 or more 20% ST MARY'S HOSPITAL, PASSAIC PASSAIC NJ 2 300 or more 22% ST JOSEPH'S REGIONAL MEDICAL CENTER PATERSON NJ 2 300 or more 23% RARITAN BAY MEDICAL CENTER PERTH AMBOY NJ 2 300 or more 23% OVERLOOK MEDICAL CENTER SUMMIT NJ 2 300 or more 28% COMMUNITY MEDICAL CENTER TOMS RIVER NJ 2 300 or more 34% CAPITAL HEALTH SYSTEM‐FULD CAMPUS TRENTON NJ 2 300 or more 15% ST FRANCIS MEDICAL CENTER TRENTON NJ 2 300 or more 17% LOVELACE MEDICAL CENTER ALBUQUERQUE NM 2 300 or more 33% PRESBYTERIAN HOSPITAL ALBUQUERQUE NM 2 300 or more 28% CARLSBAD MEDICAL CENTER CARLSBAD NM 2 300 or more 25% MIMBRES MEMORIAL HOSPITAL DEMING NM 2 300 or more 29% GALLUP INDIAN MEDICAL CENTER GALLUP NM 2 300 or more 17% REHOBOTH MCKINLEY CHRISTIAN HEALTH CARE SERVICES GALLUP NM 2 300 or more 19% LEA REGIONAL MEDICAL CENTER HOBBS NM 2 300 or more 26% MEMORIAL MEDICAL CENTER INC LAS CRUCES NM 2 300 or more 27% ALTA VISTA REGIONAL HOSPITAL LAS VEGAS NM 2 300 or more 26% EASTERN NEW MEXICO MEDICAL CENTER ROSWELL NM 2 300 or more 30% ST VINCENT HOSPITAL SANTA FE NM 2 300 or more 25% NORTHERN NAVAJO MEDICAL CENTER SHIPROCK NM 2 Between 100 and 299 19% NORTHEASTERN NEVADA REGIONAL HOSPITAL ELKO NV 2 300 or more 26% ST ROSE DOMINICAN HOSPITALS ‐ ROSE DE LIMA CAMPUS HENDERSON NV 2 300 or more 22% CENTENNIAL HILLS HOSPITAL MEDICAL CENTER LAS VEGAS NV 2 300 or more 25% DESERT SPRINGS HOSPITAL LAS VEGAS NV 2 300 or more 23% MOUNTAINVIEW HOSPITAL LAS VEGAS NV 2 300 or more 31% SOUTHERN HILLS HOSPITAL AND MEDICAL CENTER LAS VEGAS NV 2 300 or more 28% SPRING VALLEY HOSPITAL MEDICAL CENTER LAS VEGAS NV 2 300 or more 24% SUMMERLIN HOSPITAL MEDICAL CENTER LAS VEGAS NV 2 300 or more 24% VALLEY HOSPITAL MEDICAL CENTER LAS VEGAS NV 2 300 or more 22%

April 16, 2015 109 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent NORTH VISTA HOSPITAL NORTH LAS VEGAS NV 2 300 or more 19% DESERT VIEW REGIONAL MEDICAL CENTER PAHRUMP NV 2 300 or more 29% SAINT MARY'S REGIONAL MEDICAL CENTER RENO NV 2 300 or more 25% ALBANY MEDICAL CENTER HOSPITAL ALBANY NY 2 300 or more 27% ALBANY MEMORIAL HOSPITAL ALBANY NY 2 300 or more 28% ST MARY'S HOSPITAL AT AMSTERDAM AMSTERDAM NY 2 300 or more 34% AUBURN COMMUNITY HOSPITAL AUBURN NY 2 300 or more 32% UNITED MEMORIAL MEDICAL CENTER BATAVIA NY 2 300 or more 37% SOUTHSIDE HOSPITAL BAY SHORE NY 2 300 or more 27% ST JOSEPH HOSPITAL BETHPAGE NY 2 300 or more 27% MONTEFIORE MEDICAL CENTER BRONX NY 2 300 or more 21% NORTH CENTRAL BRONX HOSPITAL BRONX NY 2 300 or more 15% LAWRENCE HOSPITAL CENTER BRONXVILLE NY 2 300 or more 26% CONEY ISLAND HOSPITAL BROOKLYN NY 2 300 or more 17% LUTHERAN MEDICAL CENTER BROOKLYN NY 2 300 or more 27% NEW YORK METHODIST HOSPITAL BROOKLYN NY 2 300 or more 21% ERIE COUNTY MEDICAL CENTER BUFFALO NY 2 300 or more 19% KALEIDA HEALTH BUFFALO NY 2 300 or more 33% MERCY HOSPITAL BUFFALO NY 2 300 or more 36% CORTLAND REGIONAL MEDICAL CENTER, INC CORTLAND NY 2 300 or more 28% BROOKS MEMORIAL HOSPITAL DUNKIRK NY 2 300 or more 33% ST JOSEPH'S HOSPITAL, INC ELMIRA NY 2 Between 100 and 299 25% NEW YORK HOSPITAL MEDICAL CENTER OF QUEENS FLUSHING NY 2 300 or more 25% FOREST HILLS HOSPITAL FOREST HILLS NY 2 300 or more 19% CATSKILL REGIONAL MEDICAL CENTER HARRIS NY 2 300 or more 19% COLUMBIA MEMORIAL HOSPITAL HUDSON NY 2 300 or more 29% QUEENS HOSPITAL CENTER JAMAICA NY 2 300 or more 15% WOMAN'S CHRISTIAN ASSOCIATION JAMESTOWN NY 2 300 or more 26% MEDINA MEMORIAL HOSPITAL MEDINA NY 2 Between 100 and 299 28% MONTEFIORE NEW ROCHELLE HOSPITAL NEW ROCHELLE NY 2 300 or more 27%

April 16, 2015 110 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent BETH ISRAEL MEDICAL CENTER NEW YORK NY 2 300 or more 22% LENOX HILL HOSPITAL NEW YORK NY 2 300 or more 24% ST LUKE'S CORNWALL HOSPITAL NEWBURGH NY 2 300 or more 23% NIAGARA FALLS MEMORIAL MEDICAL CENTER NIAGARA FALLS NY 2 300 or more 20% CHENANGO MEMORIAL HOSPITAL, INC NORWICH NY 2 300 or more 28% NYACK HOSPITAL NYACK NY 2 300 or more 24% SOUTH NASSAU COMMUNITIES HOSPITAL OCEANSIDE NY 2 300 or more 26% CLAXTON‐HEPBURN MEDICAL CENTER OGDENSBURG NY 2 300 or more 33% OLEAN GENERAL HOSPITAL OLEAN NY 2 300 or more 30% BROOKHAVEN MEMORIAL HOSPITAL MEDICAL CENTER PATCHOGUE NY 2 300 or more 23% PLAINVIEW HOSPITAL PLAINVIEW NY 2 300 or more 31% PECONIC BAY MEDICAL CENTER RIVERHEAD NY 2 300 or more 25% ROME MEMORIAL HOSPITAL, INC ROME NY 2 300 or more 27% ST CATHERINE OF SIENA HOSPITAL SMITHTOWN NY 2 300 or more 29% STATEN ISLAND UNIVERSITY HOSPITAL STATEN ISLAND NY 2 300 or more 25% CROUSE HOSPITAL SYRACUSE NY 2 300 or more 29% UNIVERSITY HOSPITAL S U N Y HEALTH SCIENCE CENTER SYRACUSE NY 2 300 or more 28% SAMARITAN HOSPITAL TROY NY 2 300 or more 29% ST MARY'S HOSPITAL ( TROY ) TROY NY 2 300 or more 29% FAXTON‐ST LUKE'S HEALTHCARE UTICA NY 2 300 or more 30% GOOD SAMARITAN HOSPITAL MEDICAL CENTER WEST ISLIP NY 2 300 or more 27% SUMMA HEALTH SYSTEMS HOSPITALS AKRON OH 2 300 or more 27% O'BLENESS MEMORIAL HOSPITAL ATHENS OH 2 300 or more 21% UNIVERSITY HOSPITALS AHUJA MEDICAL CENTER BEACHWOOD OH 2 300 or more 38% METROHEALTH SYSTEM CLEVELAND OH 2 300 or more 18% EAST LIVERPOOL CITY HOSPITAL EAST LIVERPOOL OH 2 300 or more 19% SOUTHWEST REGIONAL MEDICAL CENTER GEORGETOWN OH 2 Between 100 and 299 24% HIGHLAND DISTRICT HOSPITAL HILLSBORO OH 2 Between 100 and 299 21% AFFINITY MEDICAL CENTER MASSILLON OH 2 300 or more 33% MERCY ST CHARLES HOSPITAL OREGON OH 2 300 or more 28%

April 16, 2015 111 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent UNIVERSITY OF TOLEDO MEDICAL CENTER TOLEDO OH 2 300 or more 25% TRUMBULL MEMORIAL HOSPITAL WARREN OH 2 300 or more 31% NORTHSIDE MEDICAL CENTER YOUNGSTOWN OH 2 300 or more 31% ST ELIZABETH HEALTH CENTER YOUNGSTOWN OH 2 300 or more 32% GENESIS HEALTHCARE SYSTEM ZANESVILLE OH 2 300 or more 27% HILLCREST HOSPITAL CLAREMORE CLAREMORE OK 2 300 or more 28% MEDICAL CENTER OF SOUTHEASTERN OKLAHOMA DURANT OK 2 300 or more 18% CHOCTAW MEMORIAL HOSPITAL HUGO OK 2 Between 100 and 299 18% SOUTHWESTERN MEDICAL CENTER LAWTON OK 2 300 or more 29% MCALESTER REGIONAL HEALTH CENTER MCALESTER OK 2 300 or more 30% EASTAR HEALTH SYSTEM MUSKOGEE OK 2 300 or more 30% O U MEDICAL CENTER OKLAHOMA CITY OK 2 300 or more 33% NORTHEASTERN HEALTH SYSTEM TAHLEQUAH OK 2 300 or more 28% HILLCREST HOSPITAL SOUTH TULSA OK 2 300 or more 30% HILLCREST MEDICAL CENTER TULSA OK 2 300 or more 34% OKLAHOMA STATE UNIVERSITY MEDICAL CENTER TULSA OK 2 300 or more 19% ST JOHN MEDICAL CENTER, INC TULSA OK 2 300 or more 23% WAGONER COMMUNITY HOSPITAL WAGONER OK 2 Between 100 and 299 28% SACRED HEART UNIVERSITY DISTRICT EUGENE OR 2 Between 100 and 299 26% SKY LAKES MEDICAL CENTER KLAMATH FALLS OR 2 300 or more 28% MERCY MEDICAL CENTER ROSEBURG OR 2 300 or more 32% SACRED HEART HOSPITAL ALLENTOWN PA 2 300 or more 25% UPMC ALTOONA ALTOONA PA 2 300 or more 41% BRADFORD REGIONAL MEDICAL CENTER BRADFORD PA 2 300 or more 30% LOWER BUCKS HOSPITAL BRISTOL PA 2 300 or more 21% CANONSBURG GENERAL HOSPITAL CANONSBURG PA 2 300 or more 38% CLEARFIELD HOSPITAL CLEARFIELD PA 2 300 or more 38% MERCY FITZGERALD HOSPITAL DARBY PA 2 300 or more 15% LEHIGH VALLEY HOSPITAL ‐ HAZLETON HAZLETON PA 2 300 or more 27% GNADEN HUETTEN MEMORIAL HOSPITAL LEHIGHTON PA 2 300 or more 31%

April 16, 2015 112 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent OHIO VALLEY GENERAL HOSPITAL MCKEES ROCKS PA 2 300 or more 28% JAMESON MEMORIAL HOSPITAL NEW CASTLE PA 2 300 or more 33% MERCY SUBURBAN HOSPITAL NORRISTOWN PA 2 300 or more 25% ALBERT EINSTEIN MEDICAL CENTER PHILADELPHIA PA 2 300 or more 12% ARIA HEALTH PHILADELPHIA PA 2 300 or more 26% HAHNEMANN UNIVERSITY HOSPITAL PHILADELPHIA PA 2 300 or more 36% NAZARETH HOSPITAL PHILADELPHIA PA 2 300 or more 25% TEMPLE UNIVERSITY HOSPITAL PHILADELPHIA PA 2 300 or more 15% ALLEGHENY GENERAL HOSPITAL PITTSBURGH PA 2 300 or more 36% UPMC MERCY PITTSBURGH PA 2 300 or more 31% POTTSTOWN MEMORIAL MEDICAL CENTER POTTSTOWN PA 2 300 or more 26% CROZER CHESTER MEDICAL CENTER UPLAND PA 2 300 or more 24% YORK HOSPITAL YORK PA 2 300 or more 32% KENT COUNTY MEMORIAL HOSPITAL WARWICK RI 2 300 or more 32% LANDMARK MEDICAL CENTER, INC WOONSOCKET RI 2 300 or more 26% TRIDENT MEDICAL CENTER CHARLESTON SC 2 300 or more 30% CHESTERFIELD GENERAL HOSPITAL CHERAW SC 2 300 or more 29% GHS LAURENS COUNTY MEMORIAL HOSPITAL CLINTON SC 2 300 or more 19% NOVANT HEALTH GAFFNEY MEDICAL CENTER GAFFNEY SC 2 Between 100 and 299 14% GRAND STRAND REGIONAL MEDICAL CENTER MYRTLE BEACH SC 2 300 or more 32% PIEDMONT MEDICAL CENTER ROCK HILL SC 2 300 or more 36% COLLETON MEDICAL CENTER WALTERBORO SC 2 300 or more 30% ERLANGER MEDICAL CENTER CHATTANOOGA TN 2 300 or more 32% TENNOVA HEALTHCARE‐LAFOLLETT MEDICAL CENTER LA FOLLETTE TN 2 300 or more 21% UNIVERSITY MEDICAL CENTER LEBANON TN 2 300 or more 22% BLOUNT MEMORIAL HOSPITAL MARYVILLE TN 2 300 or more 31% DELTA MEDICAL CENTER MEMPHIS TN 2 Between 100 and 299 22% REGIONAL ONE HEALTH MEMPHIS TN 2 300 or more 19% LAKEWAY REGIONAL HOSPITAL MORRISTOWN TN 2 300 or more 32% METRO NASHVILLE GENERAL HOSPITAL NASHVILLE TN 2 300 or more 28%

April 16, 2015 113 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent TENNOVA HEALTHCARE‐NEWPORT MEDICAL CENTER NEWPORT TN 2 300 or more 21% MCNAIRY REGIONAL HOSPITAL SELMER TN 2 Between 100 and 299 35% HARTON REGIONAL MEDICAL CENTER TULLAHOMA TN 2 300 or more 26% ABILENE REGIONAL MEDICAL CENTER ABILENE TX 2 300 or more 34% CARE REGIONAL MEDICAL CENTER ARANSAS PASS TX 2 Between 100 and 299 29% MEDICAL CENTER OF ARLINGTON ARLINGTON TX 2 300 or more 27% EAST TEXAS MEDICAL CENTER ATHENS ATHENS TX 2 300 or more 28% SCENIC MOUNTAIN MEDICAL CENTER BIG SPRING TX 2 300 or more 29% VALLEY REGIONAL MEDICAL CENTER BROWNSVILLE TX 2 300 or more 29% CEDAR PARK REGIONAL MEDICAL CENTER CEDAR PARK TX 2 300 or more 27% CONROE REGIONAL MEDICAL CENTER CONROE TX 2 300 or more 28% PARKLAND HEALTH AND HOSPITAL SYSTEM DALLAS TX 2 300 or more 13% FORT DUNCAN MEDICAL CENTER EAGLE PASS TX 2 300 or more 16% SOUTH TEXAS HEALTH SYSTEM EDINBURG TX 2 300 or more 21% LAS PALMAS MEDICAL CENTER EL PASO TX 2 300 or more 28% SIERRA MEDICAL CENTER EL PASO TX 2 300 or more 41% LAKE GRANBURY MEDICAL CENTER GRANBURY TX 2 300 or more 34% TEXAS GENERAL HOSPITAL GRAND PRAIRIE TX 2 Between 100 and 299 26% CYPRESS FAIRBANKS MEDICAL CENTER HOUSTON TX 2 300 or more 32% HOUSTON NORTHWEST MEDICAL CENTER HOUSTON TX 2 300 or more 35% ST JOSEPH MEDICAL CENTER HOUSTON TX 2 300 or more 21% ST LUKE'S HOSPITAL AT THE VINTAGE HOUSTON TX 2 300 or more 21% WEST HOUSTON MEDICAL CENTER HOUSTON TX 2 300 or more 26% HUNTSVILLE MEMORIAL HOSPITAL HUNTSVILLE TX 2 300 or more 21% KINGWOOD MEDICAL CENTER KINGWOOD TX 2 300 or more 27% BRAZOSPORT REGIONAL HEALTH SYSTEM LAKE JACKSON TX 2 300 or more 20% LAREDO MEDICAL CENTER LAREDO TX 2 300 or more 24% MEMORIAL MEDICAL CENTER LIVINGSTON LIVINGSTON TX 2 300 or more 27% GOOD SHEPHERD MEDICAL CENTER MARSHALL MARSHALL TX 2 300 or more 23% PALESTINE REGIONAL MEDICAL CENTER PALESTINE TX 2 300 or more 26%

April 16, 2015 114 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent PARIS REGIONAL MEDICAL CENTER PARIS TX 2 300 or more 29% BAYSHORE MEDICAL CENTER PASADENA TX 2 300 or more 26% THE MEDICAL CENTER OF SOUTHEAST TEXAS PORT ARTHUR TX 2 300 or more 26% OAKBEND MEDICAL CENTER RICHMOND TX 2 Between 100 and 299 23% BAPTIST MEDICAL CENTER SAN ANTONIO TX 2 300 or more 29% NIX HEALTH CARE SYSTEM SAN ANTONIO TX 2 300 or more 20% SOUTHWEST GENERAL HOSPITAL SAN ANTONIO TX 2 300 or more 21% UNIVERSITY HEALTH SYSTEM SAN ANTONIO TX 2 300 or more 16% ST LUKE'S SUGAR LAND HOSPITAL SUGAR LAND TX 2 300 or more 18% TOMBALL REGIONAL MEDICAL CENTER TOMBALL TX 2 300 or more 28% HILLCREST BAPTIST MEDICAL CENTER WACO TX 2 300 or more 21% OGDEN REGIONAL MEDICAL CENTER OGDEN UT 2 300 or more 35% ST MARKS HOSPITAL SALT LAKE CITY UT 2 300 or more 35% INOVA ALEXANDRIA HOSPITAL ALEXANDRIA VA 2 300 or more 27% DANVILLE REGIONAL MEDICAL CENTER DANVILLE VA 2 300 or more 30% SPOTSYLVANIA REGIONAL MEDICAL CENTER FREDERICKSBURG VA 2 300 or more 30% WARREN MEMORIAL HOSPITAL FRONT ROYAL VA 2 300 or more 21% JOHN RANDOLPH MEDICAL CENTER HOPEWELL VA 2 300 or more 31% RUSSELL COUNTY MEDICAL CENTER LEBANON VA 2 Between 100 and 299 15% MEMORIAL HOSPITAL OF MARTINSVILLE & HENRY COUNTY MARTINSVILLE VA 2 300 or more 35% BON SECOURS DEPAUL MEDICAL CENTER NORFOLK VA 2 300 or more 31% BON SECOURS MARYVIEW MEDICAL CENTER PORTSMOUTH VA 2 300 or more 30% GOV JUAN F LUIS HOSPITAL & MEDICAL CTR ST CROIX VI 2 300 or more 26% ROY LESTER SCHNEIDER HOSPITAL,THE ST THOMAS VI 2 Between 100 and 299 36% MULTICARE AUBURN MEDICAL CENTER AUBURN WA 2 300 or more 23% HIGHLINE MEDICAL CENTER BURIEN WA 2 300 or more 23% SWEDISH EDMONDS HOSPITAL EDMONDS WA 2 300 or more 28% ST CLARE HOSPITAL LAKEWOOD WA 2 300 or more 24% VALLEY GENERAL HOSPITAL MONROE WA 2 Between 100 and 299 26% PROVIDENCE HOLY FAMILY HOSPITAL SPOKANE WA 2 300 or more 32%

April 16, 2015 115 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent SUNNYSIDE COMMUNITY HOSPITAL SUNNYSIDE WA 2 Between 100 and 299 16% YAKIMA REGIONAL MEDICAL AND CARDIAC CENTER YAKIMA WA 2 300 or more 30% YAKIMA VALLEY MEMORIAL HOSPITAL YAKIMA WA 2 300 or more 26% BECKLEY ARH HOSPITAL BECKLEY WV 2 Between 100 and 299 25% BLUEFIELD REGIONAL MEDICAL CENTER BLUEFIELD WV 2 300 or more 34% LOGAN REGIONAL MEDICAL CENTER LOGAN WV 2 300 or more 28% BERKELEY MEDICAL CENTER MARTINSBURG WV 2 300 or more 25% CAMDEN CLARK MEDICAL CENTER PARKERSBURG WV 2 300 or more 31% THOMAS MEMORIAL HOSPITAL SOUTH CHARLESTON WV 2 300 or more 30% WEIRTON MEDICAL CENTER WEIRTON WV 2 300 or more 27% SAGEWEST HEALTH CARE RIVERTON WY 2 300 or more 28% KERN MEDICAL CENTER BAKERSFIELD CA 1 300 or more 15% GARDEN GROVE HOSPITAL & MEDICAL CENTER GARDEN GROVE CA 1 300 or more 14% MEMORIAL HOSPITAL OF GARDENA GARDENA CA 1 Between 100 and 299 20% HEMET VALLEY MEDICAL CENTER HEMET CA 1 300 or more 23% SOUTHERN CALIFORNIA HOSPITAL AT HOLLYWOOD HOLLYWOOD CA 1 300 or more 15% HUNTINGTON BEACH HOSPITAL HUNTINGTON BEACH CA 1 Between 100 and 299 12% COMMUNITY HOSPITAL OF HUNTINGTON PARK HUNTINGTON PARK CA 1 300 or more 23% CENTINELA HOSPITAL MEDICAL CENTER INGLEWOOD CA 1 300 or more 18% COMMUNITY HOSPITAL OF LONG BEACH LONG BEACH CA 1 300 or more 18% CALIFORNIA HOSPITAL MEDICAL CENTER LA LOS ANGELES CA 1 300 or more 12% HOLLYWOOD PRESBYTERIAN MEDICAL CENTER LOS ANGELES CA 1 300 or more 13% LOS ANGELES COMMUNITY HOSPITAL LOS ANGELES CA 1 300 or more 16% SILVER LAKE MEDICAL CENTER LOS ANGELES CA 1 Between 100 and 299 9% RIDEOUT MEMORIAL HOSPITAL MARYSVILLE CA 1 300 or more 21% BEVERLY HOSPITAL MONTEBELLO CA 1 300 or more 17% RIVERSIDE COUNTY REGIONAL MEDICAL CENTER MORENO VALLEY CA 1 300 or more 20% COAST PLAZA HOSPITAL NORWALK CA 1 300 or more 20% HIGHLAND HOSPITAL OAKLAND CA 1 300 or more 26% OROVILLE HOSPITAL OROVILLE CA 1 300 or more 32%

April 16, 2015 116 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent MISSION COMMUNITY HOSPITAL PANORAMA CITY CA 1 300 or more 16% PARKVIEW COMMUNITY HOSPITAL MEDICAL CENTER RIVERSIDE CA 1 300 or more 19% RIVERSIDE COMMUNITY HOSPITAL RIVERSIDE CA 1 300 or more 31% REGIONAL MEDICAL CENTER OF SAN JOSE SAN JOSE CA 1 300 or more 23% SANTA CLARA VALLEY MEDICAL CENTER SAN JOSE CA 1 300 or more 27% DOCTORS MEDICAL CENTER ‐ SAN PABLO SAN PABLO CA 1 300 or more 22% SHERMAN OAKS HOSPITAL SHERMAN OAKS CA 1 Between 100 and 299 12% GREATER EL MONTE COMMUNITY HOSPITAL SOUTH EL MONTE CA 1 Between 100 and 299 10% PACIFICA HOSPITAL OF THE VALLEY SUN VALLEY CA 1 Between 100 and 299 24% TULARE REGIONAL MEDICAL CENTER TULARE CA 1 300 or more 17% VICTOR VALLEY GLOBAL MEDICAL CENTER VICTORVILLE CA 1 Between 100 and 299 20% WEST HILLS HOSPITAL & MEDICAL CENTER WEST HILLS CA 1 300 or more 25% UNITED MEDICAL CENTER WASHINGTON DC 1 300 or more 10% BARTOW REGIONAL MEDICAL CENTER BARTOW FL 1 300 or more 24% BAYFRONT HEALTH BROOKSVILLE BROOKSVILLE FL 1 300 or more 23% SEVEN RIVERS REGIONAL MEDICAL CENTER CRYSTAL RIVER FL 1 300 or more 35% HEART OF FLORIDA REGIONAL MEDICAL CENTER DAVENPORT FL 1 300 or more 28% LEHIGH REGIONAL MEDICAL CENTER LEHIGH ACRES FL 1 300 or more 23% JACKSON MEMORIAL HOSPITAL MIAMI FL 1 300 or more 20% NORTH SHORE MEDICAL CENTER MIAMI FL 1 300 or more 33% BAYFRONT HEALTH PORT CHARLOTTE PORT CHARLOTTE FL 1 300 or more 33% WUESTHOFF MEDICAL CENTER ROCKLEDGE ROCKLEDGE FL 1 300 or more 25% ST CLOUD REGIONAL MEDICAL CENTER SAINT CLOUD FL 1 300 or more 25% SEBASTIAN RIVER MEDICAL CENTER SEBASTIAN FL 1 300 or more 39% SOUTHERN REGIONAL MEDICAL CENTER RIVERDALE GA 1 300 or more 14% EMORY‐ADVENTIST HOSPITAL SMYRNA GA 1 Between 100 and 299 17% KONA COMMUNITY HOSPITAL KEALAKEKUA HI 1 300 or more 27% JACKSON PARK HOSPITAL CHICAGO IL 1 300 or more 13% NORWEGIAN‐AMERICAN HOSPITAL CHICAGO IL 1 300 or more 8% ROSELAND COMMUNITY HOSPITAL CHICAGO IL 1 Between 100 and 299 8%

April 16, 2015 117 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent SAINT ANTHONY HOSPITAL CHICAGO IL 1 300 or more 11% SOUTH SHORE HOSPITAL CHICAGO IL 1 300 or more 20% ST BERNARD HOSPITAL CHICAGO IL 1 300 or more 7% WESTERN PLAINS MEDICAL COMPLEX DODGE CITY KS 1 300 or more 30% BON SECOURS HOSPITAL BALTIMORE MD 1 300 or more 21% PRINCE GEORGES HOSPITAL CENTER CHEVERLY MD 1 300 or more 24% MEDSTAR SOUTHERN MARYLAND HOSPITAL CENTER CLINTON MD 1 300 or more 22% FORT WASHINGTON HOSPITAL FORT WASHINGTON MD 1 Between 100 and 299 14% LAUREL REGIONAL MEDICAL CENTER LAUREL MD 1 300 or more 28% PEMISCOT COUNTY MEMORIAL HOSPITAL HAYTI MO 1 Between 100 and 299 13% POPLAR BLUFF REGIONAL MEDICAL CENTER POPLAR BLUFF MO 1 300 or more 24% TRINITAS REGIONAL MEDICAL CENTER ELIZABETH NJ 1 300 or more 31% SAINT MICHAEL'S MEDICAL CENTER, INC NEWARK NJ 1 300 or more 13% MEADOWLANDS HOSPITAL MEDICAL CENTER SECAUCUS NJ 1 300 or more 15% LOURDES MEDICAL CENTER OF BURLINGTON COUNTY WILLINGBORO NJ 1 300 or more 20% SUNRISE HOSPITAL AND MEDICAL CENTER LAS VEGAS NV 1 300 or more 29% UMC OF SOUTHERN NEVADA LAS VEGAS NV 1 300 or more 14% BRONX‐LEBANON HOSPITAL CENTER BRONX NY 1 300 or more 28% JACOBI MEDICAL CENTER BRONX NY 1 300 or more 14% LINCOLN MEDICAL & MENTAL HEALTH CENTER BRONX NY 1 300 or more 15% ST BARNABAS HOSPITAL BRONX NY 1 300 or more 13% BROOKDALE HOSPITAL MEDICAL CENTER BROOKLYN NY 1 300 or more 12% BROOKLYN HOSPITAL CENTER AT DOWNTOWN CAMPUS BROOKLYN NY 1 300 or more 14% INTERFAITH MEDICAL CENTER BROOKLYN NY 1 300 or more 10% KINGS COUNTY HOSPITAL CENTER BROOKLYN NY 1 300 or more 13% KINGSBROOK JEWISH MEDICAL CENTER BROOKLYN NY 1 300 or more 10% MAIMONIDES MEDICAL CENTER BROOKLYN NY 1 300 or more 20% UNIVERSITY HOSPITAL OF BROOKLYN ( DOWNSTATE ) BROOKLYN NY 1 300 or more 13% WOODHULL MEDICAL AND MENTAL HEALTH CENTER BROOKLYN NY 1 300 or more 12% WYCKOFF HEIGHTS MEDICAL CENTER BROOKLYN NY 1 300 or more 14%

April 16, 2015 118 of 119 Hospital Stars For Patient Satisfaction Kaiser Health News

Patient Survey Survey Response Star Number of Completed Rate Hospital Name City State Rating Surveys Percent NASSAU UNIVERSITY MEDICAL CENTER EAST MEADOW NY 1 300 or more 16% ELMHURST HOSPITAL CENTER ELMHURST NY 1 300 or more 16% ST JOHN'S EPISCOPAL HOSPITAL AT SOUTH SHORE FAR ROCKAWAY NY 1 300 or more 13% FLUSHING HOSPITAL MEDICAL CENTER FLUSHING NY 1 300 or more 15% JAMAICA HOSPITAL MEDICAL CENTER JAMAICA NY 1 300 or more 16% HEALTHALLIANCE HOSPITAL BROADWAY CAMPUS KINGSTON NY 1 300 or more 27% MONTEFIORE MOUNT VERNON HOSPITAL MOUNT VERNON NY 1 300 or more 23% BELLEVUE HOSPITAL CENTER NEW YORK NY 1 300 or more 15% HARLEM HOSPITAL CENTER NEW YORK NY 1 300 or more 11% METROPOLITAN HOSPITAL CENTER NEW YORK NY 1 300 or more 12% ST LUKE'S ROOSEVELT HOSPITAL NEW YORK NY 1 300 or more 18% RICHMOND UNIVERSITY MEDICAL CENTER STATEN ISLAND NY 1 300 or more 21% GOOD SAMARITAN HOSPITAL OF SUFFERN SUFFERN NY 1 300 or more 27% WESTCHESTER MEDICAL CENTER VALHALLA NY 1 300 or more 20% ST JOSEPH'S MEDICAL CENTER YONKERS NY 1 300 or more 12% MIDWEST REGIONAL MEDICAL CENTER MIDWEST CITY OK 1 300 or more 20% ST JOSEPH'S HOSPITAL PHILADELPHIA PA 1 300 or more 25% PHS INDIAN HOSPITAL AT PINE RIDGE PINE RIDGE SD 1 Between 100 and 299 11% DALLAS MEDICAL CENTER DALLAS TX 1 300 or more 21% UNIVERSITY GENERAL HOSPITAL HOUSTON TX 1 300 or more 19% DALLAS REGIONAL MEDICAL CENTER MESQUITE TX 1 300 or more 15% RALEIGH GENERAL HOSPITAL BECKLEY WV 1 300 or more 30%

April 16, 2015 119 of 119