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ALLURING AND ENGAGING THE CROWD:
A LOOK AT UNITED STATES EQUITY CROWDFUNDING OFFERINGS USING SENTIMENT ANALYSIS
______
By
SARAH J. BORCHERS
______
A DISSERTATION
Submitted to the faculty of the Graduate School of the Creighton University in Partial Fulfillment of the Requirements for the degree of Doctor of Business Administration ______
Omaha, NE April 16, 2020
Copyright (2020) Sarah J. Borchers
This document is copyrighted material. Under copyright law, no part of this document may be reproduced without the expressed permission of the author.
ABSTRACT
Equity crowdfunding has grown exponentially in the United States since the passage of the JOBS Act in 2013, yet it continues to be an area that is relatively unexplored in the United States due to the limited availability of data. Given the limited amount of information available to potential investors about these highly risky, early-stage crowdfunding investment opportunities, qualitative factors, such as the sentiment or readability of the language used to describe the campaign, is likely to play an important role in the decision to invest, yet this area has not been explored in the equity crowdfunding literature. My dissertation examines the impact of both the sentiment and readability of the language used in a campaign description as well as an entrepreneur’s engagement with the crowd during a campaign. I first examine the role sentiment, as measured tone, and readability, play in influencing an investor’s decision to invest via equity crowdfunding platforms and whether this ultimately impacts the success of the offering. I employ various logit, Tobit, and beta regressions to determine the impact sentiment and readability play in campaign success. Further, I examine equity crowdfunding offerings both before and after the passage of Title III of the JOBS Act and the differences in investor motivations for both accredited and non-accredited investors. I find that readability and success have an inverse u-shaped relationship. Further, I find that the use of greater positive tone in the crowdfunding description increases the success of the campaigns for a subset of offerings prior to the passage of Title III only. Second, I examine an entrepreneur’s engagement with the crowd via questions and responses, comments, and testimonials and whether engagement ultimately impacts the success of the offering. I find that these on-platform engagement tactics positively impact the success of the campaign for a subset of offerings after the passage of Title III of the JOBS Act in the United States.
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ACKNOWLEDGEMENTS
The completion of this dissertation and the DBA program would not have been possible without my mentors, my family, and my friends who are like family. Words feel extremely inadequate to express the deep sense of gratitude I have for all of you. To my mentors, I was so incredibly lucky to work with some of the most talented faculty throughout the DBA program and appreciated their guidance and expertise. In addition, I am so fortunate to work among such a wonderful group of individuals who also offered me countless hours of help and support. To my cohort, I never knew how much I was going to need all of you when I embarked on this journey. I am blessed to have been placed in a cohort with such talented and incredible human beings. To my dissertation committee members, Dr. Dunham and Dr. Raju, I will never be able to repay you or fully express my gratitude. Your countless hours of guidance, suggestions, and proofreading (let’s face it, rewriting) were invaluable. Serving on a committee has to be one of the most thankless roles around, yet you sacrificed your own time and energy without hesitation. To my family, you have all stayed by my side from day one and never tried to talk me out of embarking on this journey. You were there for advice, guidance, and to talk me off the ledge on multiple occasions. To my husband, thank you for dropping everything to help out and for being a constant pillar of support. Mom and dad, thank you for raising me to be crazy enough to think I could accomplish anything I set my mind to. To my kids, I hope you see that you can do anything and I hope you realize the sacrifices I made in the time I was not able to spend with you were all done out of love and with you in mind. To my friends who are also my family, you saved me on multiple occasions. From being able to call you last minute to pick kids up from school, or grab something I forgot, or watch my kids so I could work, I always knew things were taken care of and everyone was in good hands. Thank you for being selfless and always willing to lend a helping hand. I will never be able to repay you.
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Table of Contents ABSTRACT ...... iii ACKNOWLEDGEMENTS ...... iv LIST OF FIGURES ...... vii LIST OF TABLES ...... viii CHAPTER 1: INTRODUCTION ...... 1 1.1 Dissertation Overview...... 1 1.2 Dissertation Organization ...... 4 CHAPTER 2: LITERATURE REVIEW ...... 5 2.1 The JOBS Act ...... 6 2.2 Signaling Theory ...... 7 2.3 Pecking Order Theory ...... 9 2.4 Social Identity Theory ...... 10 2.5 The Decision to List and Invest ...... 10 2.6 Crowdfunding Success ...... 12 2.6.1 Campaign Characteristics ...... 13 2.6.2 Understandability, Tone and Sentiment ...... 15 2.6.3 Use of Networks...... 18 CHAPTER 3: HYPOTHESES DEVELOPMENT ...... 21 CHAPTER 4: METHODOLOGY ...... 24 4.1 Impact of Sentiment on Campaign Success ...... 24 4.2 Impact of Crowd Engagement on Campaign Success ...... 27 CHAPTER 5: DATA AND DESCRIPTIVE STATISTICS ...... 29 CHAPTER 6: RESULTS ...... 36 6.1 The Effects of Sentiment and Readability on Campaign Success ...... 36 6.2 Effects of Sentiment and Readability After Passage of Title III ...... 38 6.3 Impact of Engagement with the Crowd on Campaign Success ...... 39 6.4 Robustness Analyses ...... 42 6.4.1 Beta Regression Robustness Results ...... 42 6.4.2 SMOG Readability Index ...... 43 CHAPTER 7: CONCLUSION...... 46 7.1 Contributions ...... 46 7.2 Limitations ...... 49
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7.3 Future Research Ideas ...... 50 VARIABLE DEFINITIONS ...... 53 FIGURES ...... 54 TABLES ...... 67 BIBLIOGRAPHY ...... 92
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LIST OF FIGURES Figure 1 Campaign Information Presented on Wefunder Home Page ...... 55 Figure 2 Campaign Information Presented on Wefunder for World Tree ...... 56 Figure 3 Campaign Information Presented on Wefunder for World Tree ...... 57 Figure 4 Histogram of the Percent of the Campaign Amount Raised ...... 58 Figure 5 Unsuccessful and Successful Offerings ...... 59 Figure 6 Unsuccessful and Successful Campaign Offerings by Industry ...... 60 Figure 7 Top Five Platforms by Number of Offerings ...... 61 Figure 8 Top Five States by Number of Offerings ...... 62 Figure 9 Top Five States by Total Campaign Dollars Requested ...... 63 Figure 10 Percentage of Total Offerings by Region ...... 64 Figure 11 Top 50 Words Used in Campaign Descriptions ...... 65 Figure 12 Top 50 Words Used in Successful Campaign Descriptions ...... 66
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LIST OF TABLES Table 1 Crowdfunding Options in the United States ...... 68 Table 2 Summary Statistics ...... 69 Table 3 Tests for Differences in Means ...... 72 Table 4 Mood's Test for Differences in Medians ...... 73 Table 5 Correlation Matrix ...... 74 Table 6 Impact of Sentiment on Campaign Success - Logit Model ...... 77 Table 7 Impact of Sentiment on Campaign Success - Logit Model with Balanced Panel ..... 78 Table 8 Impact of Sentiment on Campaign Success - Tobit Model ...... 79 Table 9 Impact of Sentiment on Campaign Success with Title III Interaction - Logit Model 80 Table 10 Impact of Sentiment on Campaign Success - Logit Model with Balanced Panel ..... 81 Table 11 Impact of Sentiment on Campaign Success with Title III Interaction - Tobit Model 82 Table 12 Impact of Engagement with the Crowd on Campaign Success - Logit Results ...... 83 Table 13 Impact of Engagement with the Crowd on Campaign Success - Tobit Results ...... 84 Table 14 Impact of Sentiment on Campaign Success - Beta Regression Model ...... 85 Table 15 Impact of Sentiment on Campaign Success with Title III Interaction - Beta Regression Model ...... 86 Table 16 Model Comparisons with Title III Interaction - Full Dataset ...... 87 Table 17 Model Comparisons - Full Dataset ...... 88 Table 18 Model Comparisons - Title II Subsample ...... 89 Table 19 Model Comparisons - Title III Subset ...... 90 Table 20 Impact of Sentiment on Campaign Success -Tobit Model Using the SMOG Readability Index ...... 91
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CHAPTER 1: INTRODUCTION
1.1 Dissertation Overview Bringing new business ventures to life can be a costly endeavor for entrepreneurs, most of which require outside capital for success. Companies often undergo several financing rounds to meet their target goal (Sherman, 2003), and entrepreneurs traditionally have had to rely on venture capitalists or angel investors to meet their financing needs. Over the past decade, however, an emerging form of financing called crowdfunding has gained in popularity as an additional source of financing. Crowdfunding has been defined as “an open call, essentially through the Internet, for the provision of financial resources either in the form of donation or in exchange for some form of reward and/or voting rights in order to support initiatives for specific purposes” (Schwienbacher
& Larralde, 2010). Crowdfunding as a source of financing has surged in recent years, primarily due to the passage of Title II of the Jumpstart Our Business Startups (JOBS) Act in September
2013, which allowed public solicitation of new ventures. The passage of Title II made it easier for entrepreneurs to seek funds from accredited investors, as they were previously not able to gain funding through internet-based equity crowdfunding (Mamonov & Malaga, 2019). Then, in March
2016, the passage of Title III of the JOBS Act opened the door to crowdfunding opportunities to non-accredited investors. In 2017 alone, over $17.2 billion was raised through crowdfunding platforms in North America. This accounts for approximately half of the total $28.8 billion raised globally (Szmigiera, 2019). Of the total amount raised through crowdfunding globally, approximately $2.5 billion was raised via equity crowdfunding campaigns (United States
Securities and Exchange Commission [SEC], 2019).
Despite the surge in popularity, most of the research on crowdfunding to date has examined crowdfunding activities outside of the United States. To my knowledge, only a few studies have
1 examined equity crowdfunding activities using data from the United States (Agrawal et al., 2016;
Mamonov & Malaga, 2019; Mamonov & Malaga, 2018; Mamonov et al., 2017). Regardless, most of the crowdfunding studies to date have sought to identify the key determinants of fundraising success, generally measured by whether or not the entrepreneur meets his or her funding goal on the crowdfunding platform. While most studies to date have linked fundraising success to factors such as the availability of financial statements, the amount of funding sought, and the length of time of the fundraising campaign, very few studies have examined whether the tone or sentiment of the language used to describe the startup in a crowdfunding campaign is a determinant of fundraising success. There is good reason to suggest it might: arguably, the first and most important piece of information about a fundraising campaign on a crowdfunding platform is the campaign description: it is essentially the entrepreneur’s opportunity to make that good “first impression” on potential investors. On any given crowdfunding platform where several entrepreneurs are competitively seeking funding for their startups, making a good first impression would seem to be even more critical given very little information is known or available about these companies. When potential investors log onto any one of several crowdfunding platforms, they are presented with varying amounts of information about each campaign, depending on the platform.
Some information, such as the description of the company and the amount of funding sought, is generally consistent from platform to platform.
However, the amount of other information about individual fundraising campaigns on crowdfunding platforms varies significantly across platforms. Some crowdfunding platforms allow for entrepreneurs to interact with potential investors. In these cases, potential investors are able to post questions for the entrepreneur, and the entrepreneur can post responses, all of which is viewable by all potential investors. Some platforms also allow for existing customers to post
2 testimonials about a company’s product or service. These on-platform interactions and testimonials are likely to provide potential investors with additional key information that affects their decision to invest. To date, few studies have examined the role that this engagement between the entrepreneur and potential investors play in fundraising success. Although there are a few existing studies that examine the impact of on-platform engagement via interaction and communication on fundraising success in the rewards-based crowdfunding space, to my knowledge there are no studies that examine the impact of on-platform engagement on fundraising success in the equity crowdfunding space.
Again, given the limited amount of information available to potential investors about these highly risky, early-stage crowdfunding investment opportunities, particularly the lack of audited financial information, other qualitative factors, such as the tone or sentiment of the language used to describe the crowdfunding campaign and the presence of on-platform engagement, are likely to play an important role in the decision to invest. That is the focus of my dissertation: I investigate whether crowdfunding campaign success is influenced by 1) the tone or sentiment of the language used by the entrepreneur to describe the crowdfunding company and campaign, and/or 2) the presence of on-platform engagement via interaction and communication with the entrepreneur:
More formally, my primary research questions are stated as follows:
Research Question 1: Does the sentiment (as measured by tone) and readability of the language used in a campaign description impact the success of a US equity crowdfunding offering?
Research Question 2: Does on-platform entrepreneur engagement (via interaction and communication) impact the success of a US equity crowdfunding offering?
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Prior research suggests that investors in different countries view equity crowdfunding differently, partially driven by varying degrees of risk aversion (Kshetri, 2018). Therefore, there is reason to believe that investigating the determinants of equity crowdfunding success using
United States data, particularly in light of the fairly recent passages of Title II and Title III of the
JOBS Act, may yield different results than those studies using data from other countries and other crowdfunding categories. Further, the assumed differences in investor sophistication between accredited and non-accredited investors may result in different investment behavior; yet, this potential behavior discrepancy is an area that has been largely unexplored in the literature. Thus, my dissertation seeks to fill this gap by examining the effect of sentiment and on-platform engagement on equity crowdfunding success in the United States. My study allows for potential differences in success outcomes of equity crowdfunding offerings that took place after the passage of Title II but before the passage of Title III when non-accredited investors entered the landscape, and those that took place after the passage of Title III.
1.2 Dissertation Organization The remainder of this dissertation is organized as follows. In Section II, I review the crowdfunding literature and identify gaps in the literature. Section III outlines five testable hypotheses. In Section IV, I outline the research methodology that is utilized to test the hypotheses.
Section V describes the data sources for the study and the variables used to test the hypotheses.
The section concludes with a summary of descriptive statistics. Section VI presents the empirical results of the various models. Finally, Section VII concludes by discussing implications for theory and practice and offers future research ideas.
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CHAPTER 2: LITERATURE REVIEW
Crowdfunding is typically segmented into four categories: donation-based, rewards-based, debt-based, and equity-based. Although all four forms have similar characteristics, each has its own unique features as well. Regardless of category, crowdfunding transactions take place on an internet platform and can be completed virtually anywhere. Entrepreneurs or others seeking funding simply post a request for funding on one of several crowdfunding platforms, and potential investors can access the platform, browse the various offers and, if interested, invest money in return for a personal benefit (Ahlers et al., 2015).
While the logistics of each category of crowdfunding are similar, the motivations behind,
or the personal benefits derived, vary by crowdfunding category. For example, rewards-based
crowdfunding investors are incentivized by various types of rewards, such as advance tickets to a performance, a discount on a new project, or future royalties on music sales (Mamonov & Malaga,
2019; Lukkarinen et al., 2016). A donation-based crowdfunding platform facilitates donations for a variety of philanthropic endeavors without an expectation of anything in return. An example of a popular donation-based crowdfunding platform is GoFundMe, where investors can make donations to a variety of causes. These investors are motivated by personal philanthropic reasons.
In debt-based crowdfunding, investors loan money to individuals or businesses, and these lenders expect to receive a return in the form of interest. Finally, through equity-based crowdfunding, investors receive an equity stake in the companies they choose to invest (Ahlers et al., 2015;
Mamonov & Malaga, 2019). Of course, these investors expect to earn a return on their equity investment, which mirrors the motives behind conventional forms of equity investing. My dissertation is focused on the last category – equity crowdfunding – which is a relatively new
5 phenomenon in the United States due to the recent passages of Title II and Title III of the Jumpstart
Our Business Startups (JOBS) Act.
Investors in mainstream forms of financing tend to be risk averse, which makes it tough
for early stage start-ups to gain funding through venture capital or angel investing. Further, endless
competition for funds exists between early stage new ventures due to the limited supply of venture
capitalists and angel investors. Equity crowdfunding has many similarities to venture capital and
angel investing, and it is increasingly being used as a new form of financing for start-ups
(Lukkarinen et al., 2016). Similarities to more traditional forms of investing include the
motivation, the funding through shares, and the absence of active intermediaries. Although equity
crowdfunding has been established in other countries for over a decade, until recently, equity
crowdfunding was not an option in the United States. While venture capital, angel investing, and
even rewards-based crowdfunding were legal, equity crowdfunding was prohibited by the
Securities and Exchange Act of 1933 and 1934 until September 2013.
2.1 The JOBS Act Although it is always very difficult for entrepreneurs to raise capital for new business ventures, the 2007-2008 financial crisis made it exponentially more difficult. In response to the financial crisis, the JOBS Act was signed into law in the US in April 2012. In general, the JOBS
Act aimed to stimulate economic growth by improving access to public capital markets and eliminating listing requirements for emerging growth companies (Colombo et al., 2016; United
States Securities and Exchange Commission [SEC], 2013). As it relates specifically to crowdfunding, Title II of the JOBS Act went into effect in September 2013, which relaxed the rules for public solicitation of investment capital from accredited investors. Prior to the passage of Title II, general solicitation (e.g., public advertising) for participation in a securities offering
6 was illegal for early stage private companies. In short, the passage of Title II made it easier for start-ups to seek funds from accredited investors via crowdfunding1. Then, in May 2016, Title III
of the JOBS Act went into effect, opening crowdfunding investment opportunities to non-
accredited investors, albeit with restrictions. Under Title II, an early stage company can raise an
unlimited amount of money from accredited investors. However, under Title III, early stage
companies can only raise $1.07 million in any twelve-month period from non-accredited investors,
and there are also limits on the amount individual non-accredited investors can invest across all
crowdfunding offerings in a twelve-month period. Table 1 provides a summary of the terms of
each Title of the JOBS Act. Since the passage of the JOBS Act in 2013, it is estimated that $1.4 billion has been raised by entrepreneurs from accredited investors via equity crowdfunding platforms (Mamonov & Malaga, 2019). Of this total, approximately $108.2 million was raised between May 16, 2016 and December 31, 2018 after the passage of Title III of the JOBS Act (SEC,
2019).
2.2 Signaling Theory Investing in equity offerings is a risky endeavor, particularly investing in early-stage companies. Thousands of entrepreneurs are out there seeking investment capital, and prospective investors gather as much information as they can in order to make their investment decisions. Of course, similar to public equity markets, there is an information asymmetry problem in early-stage equity offerings: these entrepreneurs likely have superior information about their firm’s prospects than prospective investors, and the information asymmetry problem is further exacerbated by the lack of operating history and financial information for these early stage companies. Thus, potential
1 In the United States, an accredited investor is someone who has an annual income exceeding $200,000 or has assets in excess of $1 million, excluding their primary residence (SEC, 2013). 7 investors are forced to make decisions with incomplete information (Courtney et al., 2016; Ahlers et al., 2015; Agrawal et al., 2014). In the context of equity crowdfunding, information asymmetry problems may be exacerbated by equity crowdfunding platforms that only allow prospective
investors to see very limited information about the companies listed (Agrawal et al., 2014).
One potential way for entrepreneurs to improve their chances of getting their equity
crowdfunding campaign funded is to take steps that help mitigate the information asymmetry via
signaling (Spence, 1973, 2002; Connelly et al., 2011). To help mitigate this information
asymmetry in equity crowdfunding campaigns, a variety of solutions have been proposed.
Recently, investors have been increasingly looking to social media content and other signals to
reduce this information asymmetry (Belleflamme et al., 2014; Connelly et al., 2011; Vismara,
2016; Agrawal et al., 2014; Kaminski et al., 2018). For example, the use of networks (such as
Facebook, Linkedin, and Twitter) has proven to be an effective tool to help reduce information
asymmetry and to signal a start-up’s value to potential investors (Vismara, 2016; Ahlers et al.,
2015). Along with the use of social networks, other proposed methods to signal a start-up’s value
include using financial roadmaps, taking actions to decrease the perception of risk, and increasing board presence (Ahlers et al., 2015).
Further, Mamonov et al. (2017) suggest the use of clear and appropriate descriptions of the
funding opportunity to reduce information asymmetry. Parhankangas and Ehrlich (2014) find that
the language used in a business plan impacts an angel investor’s decision to invest. Further, Chen
et al. (2009) studied persuasion theory regarding venture capitalist behavior and found that potential investors gauge an entrepreneur’s passion for their product or service inferred from the
language of the business plan, which impacts their decision to invest. Following this approach,
Zhou et al. (2018) applied persuasion theory to crowdfunding descriptions in their rewards-based
8 study. Finally, prior research has explored the use of syndicates to reduce information asymmetry in equity crowdfunding ventures (Agrawal et al., 2016). Syndicates are groups of investors that are typically led by an experienced venture capitalist who performs due diligence on the potential investments. Syndicates help to align the incentives of both issuers and investors and encourage the flow of information, thereby reducing information asymmetry (Agrawal et al., 2016).
2.3 Pecking Order Theory The pecking order of capital structure (Myers & Majluf, 1984) provides some theoretical reasoning as to why entrepreneurs seek to solicit equity financing. Pecking order theory suggests a firm will issue debt if possible, rather than issue equity, when internal cash is not sufficient to fund projects. Firms prefer to use debt financing first because it has lower agency costs than equity financing due to it representing a contractual obligation and investors having a clearer understanding of its risk/return profile. The steep agency costs associated with equity financing, again due to the information asymmetry problem, predict that firms will typically look to the equity markets for financing as a last resort. While it is probably the case that early-stage companies would have difficulty seeking debt financing and equity financing may be their only option, the notion of whether firms seek equity financing via crowdfunding as a first or last resort is unclear.
Walthoff-Borm et al. (2018) examine equity crowdfunding in the United Kingdom and find evidence that firms indeed follow the pecking order: they first rely on internal financing, followed by debt financing, and thirdly, raise external equity via crowdfunding. However, Bellavitis et al.
(2017) argue equity crowdfunding takes place in opposition to pecking order theory and suggest there is a possibility that the recent emergence of equity crowdfunding reverts or distorts traditional pecking order.
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2.4 Social Identity Theory A variety of theories have emerged within the information systems literature relating to an individual willingness to participate in equity crowdfunding offerings. Tajfel and Turner’s (1979) social identity theory, which suggests a person’s identity and sense of self is based on the groups that they are involved in or members thereof, has been widely used to explain motivations behind crowdfunding contributions. In later work, Aaker and Akutsu (2009) applied social identity theory to an individual’s giving patterns and determined that choices, including giving, are often based on one’s identity and that individuals will invest more for ideas or products that support their social identity. Not only has the literature used social identity theory in explaining motivations in crowdfunding campaigns, prior research has also found that social capital plays an important role.
Zheng et al. (2014) develop the idea of multidimensional social capital: they argue that the social networks that an individual is embedded in can facilitate resource exchanges and knowledge sharing through structural dimensions, relational dimensions, and cognitive dimensions. This bond creates a felt obligation to help fund the campaign.
2.5 The Decision to List and Invest Based on in-depth interviews with individuals who had sought funds using crowdfunding,
Gerber et al. (2012) found that the main reason that individuals use a crowdfunding platform is to raise funds while maintaining full control over their project. In doing so, entrepreneurs can receive validation, connect with others, and expand awareness of their projects via social media. Similar results suggest an entrepreneur’s decision to use crowdfunding platforms includes raising money, gaining public attention, and obtaining feedback on the product or service offering (Bellefamme et al., 2014). Although entrepreneurs may want to remain in complete control of their project,
Walthoff-Borm et al. (2018) suggest firms that list on equity crowdfunding platforms may not
10 have any other financing alternative. Firms listed on equity crowdfunding platforms tend to be less profitable, have more debt, and own more intangible assets than similar firms who raise capital
using other means – which suggests they have very few financing options.
Although crowdfunding campaigns are attractive for some start-ups, several factors deter
some individuals from raising funds via a crowdfunding campaign. Using raw data from articles, blogs, reports, consultants, and videos, Kshetri (2018) found two key factors that deter entrepreneurs from raising capital via equity crowdfunding: 1) the intrinsic costs associated with the offering, and 2) the possibility of the funding request failing. Specifically, the higher the degree of stigmatization associated with failure in a particular country, the lower the likelihood of the entrepreneur to solicit funds via equity crowdfunding.
After choosing to solicit capital via equity crowdfunding, founders face the decision of which crowdfunding platform to use. Loher (2017) conducted interviews with crowdfunding platform operators in Germany and found that crowdfunding platforms play a heavy role in the screening process of new ventures wanting to list to make sure they are in line with investors’ preferences. These platforms also help market and promote campaign listings to potential investors. Platform choice seems to be a determinant of funding success, as there are significant differences across platforms in terms of mission, positioning, and helping to facilitate the breakdown of information asymmetry between investors and start-ups (Loher, 2017).
After an entrepreneur has decided to solicit funds via an equity crowdfunding platform, arguably the most crucial step in success is attracting investors. In evaluating the decision to invest, Lukkarinen et al. (2016) document that investors in equity crowdfunding campaigns use different investment criteria than those traditionally used by venture capitalists and angel investors.
While extant literature has documented a vast array of reasons why investors choose to invest in
11 equity crowdfunding offerings, including both intrinsic motivations (control or use of an innovation or enjoyment) and extrinsic motivations (financial rewards), the primary reason for investing in equity crowdfunding offerings is the potential financial benefit (Lukkarinen et al.,
2016). Ordanni et al. (2011) find that feelings of patronage and participation may drive some individuals to invest. Trust with current investors, as well as with the platform, may also motivate investment; Kshetri (2018) found that high degrees of trust are related to an individual’s propensity to invest in equity crowdfunding. Consistent with this idea, results from a survey among crowdfunding investors in the United Kingdom indicated that other investors’ browsing on the equity crowdfunding platform was the most popular method of discovering investment opportunities. Further, potential investors were swayed by current investors’ investments in various projects as well as comments made by investors on the platform (Baeck et al., 2014).
Finally, Mamonov and Malaga (2019) find that investors also appear to focus on the market and agency risks associated with the venture when screening a potential investment.
2.6 Crowdfunding Success Equity crowdfunding success is arguably the most widely researched topic in the equity crowdfunding literature. Success has been defined consistently across the literature as the founder’s ability to attract a funding amount greater than or equal to the minimum amount of funding sought by the entrepreneur in the crowdfunding listing (Mamonov et al., 2017; Malaga et al., 2017; Horvat & Papamarkou, 2017; Colombo et al., 2015). However, other measures of success have also been considered, such as the number of investors attracted, the percentage of the minimum amount of funding sought that is actually raised, and the amount of capital pledged on a given day of a funding campaign (Vismara, 2016; Colombo et al., 2015; Block et al., 2018).
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What are the key determinants of an entrepreneur’s ability to raise funds in the equity crowdfunding space? Previous literature has identified some key factors of equity crowdfunding success, which can be generally classified into three distinct categories: campaign characteristics, understandability of the company’s concept and offering, and use of networks (Lukkarinen et al.,
2016).
2.6.1 Campaign Characteristics When an entrepreneur posts a listing seeking capital on any equity crowdfunding platform, he or she will provide basic information about the company and offering. Such information typically includes campaign-specific factors such as the funding target amount (the funding goal), the minimum investment amount, the length of the campaign, and the availability of financial statements (Lukkarinen et al., 2016). Figure 1 shows the information a potential investor is presented with when logging onto a popular crowdfunding platform, Wefunder. Investors can browse campaigns by name, tagline, and a brief description of the product or service. Figure 2 presents a closer look at the information presented on the initial Wefunder page about a campaign called, World Tree. When potential investors click on a campaign, they are presented with additional information about the campaign. Figure 3 presents the information available to the investor after clicking on a specific crowdfunding campaign. The description piece varies by campaign as some campaigns contain more information and others contain less. Wefunder allows for updates throughout the campaign where investors can stay up to date throughout the campaign by the entrepreneur. Further, the grapevine tab allows potential investors, current and past investors, or acquaintances to write testimonials about the product or service offering or about the entrepreneurs themselves. Finally, potential and current investors may ask questions or post
13 comments to the entrepreneur and the entrepreneur has the ability to respond to them. The updates, grapevine, comments and responses are referred to as on-platform engagement.
Prior literature documents that the probability of crowdfunding success is inversely related to the amount of the funding goal target, the minimum investment amount, and the duration of the crowdfunding campaign (Block et al., 2018; Lukkarinen et al., 2016; Cordova et al., 2015).
Further, entrepreneurs who offer a smaller fraction of their company’s equity at listing, and those that have more social capital, experience a higher likelihood of success (Vismara, 2016). Over the duration of a crowdfunding campaign, investments made tend to exhibit a barbell, with most investments being made at the beginning and the end of the campaign. This finding suggests that the middle, inactive stage of the campaign should be shortened to increase the probability of success (Cordova et al., 2015). Finally, the availability of financial statements has a positive impact on crowdfunding success; however, an external certification of the financial statements (e.g. audited statements) does not improve the probability of success (Ahlers et al., 2015).
Other studies suggest that entrepreneur gender may play a role in crowdfunding success.
Malaga et al. (2017) study the impact of gender on crowdfunding campaigns in the United States.
Their findings suggest that women entrepreneurs are underrepresented in equity crowdfunding platforms as compared to their participation through traditional angel investments. In a study of
UK-based, rewards-based and equity crowdfunding campaigns, Horvat and Papamarkou (2017) also find that women are underrepresented on crowdfunding platforms and also document that female founders experience higher success rates in fundraising than men.
Further, a stream of the equity crowdfunding literature has examined the role that an offering’s product type and stage of development plays in fundraising success. Lukkarinen et al.
(2016) find that campaigns targeted at consumers are often more successful than those targeted at
14 businesses. Horvat et al. (2018) measure the novelty of crowdfunding campaigns and find that campaigns that are classified as more innovative and distinctive actually attract less funding. This finding suggests there is a trade-off between product innovativeness and conventionality. In a similar vein, Mamonov and Malaga (2018) find products and services that are in the beta or prototype state of development are less likely to attract funding, suggesting that investors are drawn to campaigns with well-developed, later-stage products. Consistent with this idea, Nitani et al. (2019) find that entrepreneurs are more successful in attracting funds for market expansion or marketing, suggesting such products are well beyond the prototype stage.
Investor characteristics, such as the stage of the campaign in which the investor chooses to contribute (Lukkarinen et al., 2016; Vismara, 2018), the types of investors (Vulkan et al., 2016; Li et al., 2019), and geographic concentration (Horvat et al., 2018), also play a role in crowdfunding success. Horvat et al. (2018) find that campaign fundraising success is positively related to the geographic concentration of investors. Early investing as well as investing by private investors during the hidden phase has been shown to increase funding success (Lukkarinen et al., 2016;
Vismara, 2018).
2.6.2 Understandability, Tone and Sentiment Studies in the behavioral finance literature suggest that investor decisions may be affected by tone or sentiment of language, how information is framed, or personal emotions (Tversky &
Kahneman, 1974, 1979; Lowenstein et al., 2001; Baker & Wurgler, 2006). That is, an individual’s
investment decisions may not be solely based on objective financial analysis but may also be
affected by emotional influences and subjective sentiment. Prior empirical research supports this
notion: studies have shown that investors’ decisions are driven not only by quantitative factors but
also qualitative factors such as the tone of earnings announcements or management’s discussion
15 and analysis, and the tone of media coverage (Li, 2008; Biddle et al., 2009; Li, 2010a; Li, 2010b;
DeFranco et al., 2015; Henry, 2008) or the readability of certain information or disclosures (Nowak et al., 2018; Zhou et al., 2018; Block et al., 2018).
As noted previously, the campaign description is perhaps the most important content of a crowdfunding campaign, as it is essentially the entrepreneur’s best opportunity to grab the attention of potential investors. A small stream of research has used sentiment analysis to examine the language used by the entrepreneur to describe the company in the crowdfunding campaign to see if it has a meaningful impact on campaign success. In their exploratory study of real estate crowdfunding offerings, Mamonov et al. (2017) use text mining of project descriptions of real estate ventures on the Patch of Land real estate crowdfunding platform and find that a more positive description leads to an increased probability of campaign investment, although their results were limited to real estate offerings and included mostly debt-based crowdfunding offerings. In a recent survey of the Entrepreneurship Theory and Practice Editorial Board on how crowdfunding should evolve, the second most highly rated potential research question revolved around the content presented on the platform and the various media used to influence crowdfunding success (McKenny et al., 2017).
Further, in other related work on language complexity, Block et al. (2018) use a readability index to assess the readability of crowdfunding campaign description texts and find that an update to the description text with easier to understand language during an equity crowdfunding campaign positively impacts crowdfunding investor participation in terms of both the number of investments made and the investment amount; however, the length of the text update has no incremental effect.
In a related study on debt crowdfunding, Gao et al. (2018) use automated linguistic feature extraction and find that lenders bid more aggressively, are more likely to fund, and charge lower
16 interest rates to borrowers when a borrower’s campaign description is more readable, more positive, and contains fewer deception cues. In another debt crowdfunding study, Dorfleitner et al. (2016) find an increased probability of campaign success when campaign descriptions contain fewer spelling errors, are shorter in text length, and have more positive keywords.
Although studies of text sentiment are sparse in the crowdfunding space, related research on language understandability is more widely available. Belleflamme et al. (2013) find that companies that offer products are more successful in attracting investors than those that offer services. Such a finding suggests that an investment in tangible products may be more understandable and more well received by investors than investments associated with intangible assets. Further, Mamonov and Malaga (2019) find a strong relationship between an entrepreneur’s use of video content to communicate information to potential investors and the success of a campaign. Use of video might enhance the delivery of, and improve the understanding of, the campaign or company’s description. Finally, two studies of German-based crowdfunding examine readability as measured through length or the number of words in an update (Block et al., 2018) or in campaign descriptions (Horvat et al., 2018).
To my knowledge, there has only been one paper the examined the impact of readability on success in the equity crowdfunding realm. Using German equity crowdfunding data, Horvat et al. (2018) examine the impact of readability on success and found a counterintuitive negative relationship. Looking to other categories of crowdfunding for guidance, overall results are mixed.
In the loan-based crowdfunding literature, some studies find an inverse u-shaped relationship
(Dorfleitner et al., 2016), or a u-shaped relationship (Novak et al., 2018). The inverse u-shaped relationship is consistent with the idea that providing a thorough campaign description is positive up to a point before it gets too long and starts to have a negative impact on success. In rewards-
17 based crowdfunding research some studies found the relationship is positive (Aprilia & Wibowo,
2017; Zhou et al., 2018), while others found an inverse u-shaped relationship (Moy et al., 2018).
Collectively, these few studies on readability suggest that investors’ decisions to invest in companies in specific crowdfunding offerings may be influenced by non-financial factors such as the tone and sentiment of the language used to describe the campaign and company. To my knowledge, there have been no similar readability studies using United States equity crowdfunding data.
2.6.3 Use of Networks A small number of studies, mainly in the rewards-based crowdfunding arena, have found a link between crowdfunding success and the use of networks, which includes both private networks and social media networks. Entrepreneurs use these networks as a means of communicating with current investors and attracting potential investors. For equity campaigns,
Agrawal et al. (2016) stress the importance of an entrepreneur’s own personal connections in both early-stage contributions as well as overall campaign success. Also, as noted previously, investors often look to those who have already invested for guidance in the decision to invest (Baeck et al.,
2014). Others have found that overall campaign success is related to the utilization of public and private networks, and those entrepreneurs with more connections have a greater probability of success (Lukkarinen et al., 2016; Vismara, 2016; Ahlers et al., 2015; Mamonov & Malaga, 2019).
Finally, the activation of a personal network outside of the crowdfunding platform allows the entrepreneur to interact with potential investors, helping to reduce information asymmetry and increasing the probability of crowdfunding success (Agrawal et al., 2014; Giudici et al., 2013).
In diving deeper into the crowdfunding literature relating to networks, engagement with investors and potential investors can occur in two distinct ways; on-page (directly on the platform)
18 and off-page, which refers to off platform communication via social media networks such as
Facebook, Instagram, or Twitter, or even via a company’s website (Beier & Wagner, 2015; Qiu,
2013). Extant literature surrounding equity crowdfunding and the use of networks is sparse; in fact, to my knowledge, very few studies have been done in this area, none of which study United
States crowdfunding data (Lukkarinen et al., 2016; Nevin et al., 2017; Vismara, 2016). Studying a sample of crowdfunding campaigns in Europe, Lukkarinen et al. (2016) examine social media connectivity and find companies who leverage social media networks have higher chances of campaign success. Nevin et al. (2017) also find that entrepreneurs who are more engaged with the crowd on-platform and via social media networks are more successful than those who are less engaged. In studying campaigns in the United Kingdom, Vismara (2016) argues an entrepreneur’s network ties and connections help to promote innovation and reduce uncertainty, leading to greater campaign success.
Looking to existing rewards-based crowdfunding literature relating to on-page communications, researchers have found that the quality of a project presentation, the application of online videos on the platform, and the frequency of platform updates tend to increase the likelihood of success (Mollick, 2014; Kuppuswamy & Bayus, 2013). Through their on-page communication, entrepreneurs as well as prospective investors, not only exchange capital, but they also contribute positive or negative word of mouth. This word of mouth can impact campaign success by reducing uncertainty, increasing awareness, and answering questions about the product or service being offered and has proven to be an effective means of interacting with the crowd
(Kaminski et al., 2018, Belleflamme et al., 2014, Giudici et al., 2013).
Several rewards-based studies have found that individuals seeking funds on crowdfunding platforms that are more engaged with the crowd via comments and interaction are more successful
19 in their crowdfunding campaigns and collect greater pledges (Gleasure & Feller, 2016; Rapp et al.,
2013; Kaur & Gera, 2017; Kromidha & Robson, 2016; Thies et al., 2014). Engagement centers around the two-way interaction between the project initiator and the investor. These studies show that campaign success depends not only on connectedness to the crowd via one-way interaction, but also engagement with the crowd via the two-way interaction (Nevin et al., 2017; Kromidha &
Robson, 2016). Engagement with the crowd leads to positive brand performance, retailer performance, and consumer-retailer loyalty (Rapp et al., 2013). Finally, rewards-based crowdfunding research has found that online connections of the campaign page with social media channels increase success (Mollick, 2014). Although rewards-based literature has examined the use of networks to engage investors and potential investors, to my knowledge, there have been no similar studies to date on US equity crowdfunding. Since platform features are similar across various types of crowdfunding, ie. rewards and equity, I posit that engagement may play a crucial role for entrepreneurs seeking funds via equity crowdfunding campaigns as well.
Collectively, this comprehensive review of the crowdfunding literature shows there is a gap in the literature relating to the few studies examining US equity crowdfunding offerings, the role of readability and investor sentiment, the overall success of equity crowdfunding campaigns, and the role of on-page network communication in equity crowdfunding success. To my knowledge, there have been no studies examining the role of language tone on campaign success using equity crowdfunding data, and only one study using German crowdfunding data examines the role of readability in equity crowdfunding success. Further, there have been no studies that examine the role that an entrepreneur’s engagement with the crowd via comments, updates, and other investor testimonies plays in the funding success of US crowdfunding campaigns. My dissertation seeks to answer questions that fills these gaps.
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CHAPTER 3: HYPOTHESES DEVELOPMENT
As previously noted, the main two research questions of my dissertation link equity crowdfunding success to the sentiment (as measured by tone) and readability of the language used in a crowdfunding campaign description (RQ1), and to the level of on-platform engagement with the entrepreneur (RQ2). In addressing RQ1, I develop four testable hypotheses: Hypothesis 1 and
Hypothesis 3 relate to tone, and Hypothesis 2 and Hypothesis 4 relate to readability.
As noted in the literature review, there is a lack of research specifically relating language tone to equity crowdfunding offerings. While it is not clear whether tone will affect the success of an equity crowdfunding campaign, recent evidence from debt crowdfunding campaigns (Gao et al., 2018), real estate crowdfunding campaigns (Mamonov et al., 2017) and rewards-based campaigns (Zhou et al., 2018) suggest there may be a link. Thus, I hypothesize the following:
H1: There is a positive relationship between the success of a US equity crowdfunding campaign and the positivity of the tone of the language used in the campaign description.
Readability encompasses the ability of potential investors to capture the message intended by the entrepreneur. The readability measure factors in the length of the text, the complexity of the
language used, and spelling and grammatical errors. One method of measuring readability in the
literature is the total number of words used in a passage of text. Since start-ups typically feature
new products, services or unproven technologies, there is little background information available
to potential investors. Therefore, entrepreneurs must provide sufficient description information to
increase potential investor confidence and trust (Zhou et al., 2018). However, there is also
evidence that providing too much information can have a negative impact on funding success.
21
Again, the literature to date on readability and campaign success in the equity
crowdfunding space is sparse, but the few related studies in the other categories of crowdfunding
that document a link between readability and funding success (Dorfleitner et al., 2016; Nowak et
al., 2018; Moy et al., 2018; Aprilia & Wibowo, 2017; Zhou et al., 2018) suggest that equity
crowdfunding campaign success may indeed be linked to readability. Following the consensus of
these previous studies, I hypothesize the following:
H2: There is an inverse u-shaped relationship between the success of a US equity crowdfunding campaign and the readability of the campaign description.
The equity crowdfunding arena has evolved over the past several years in the United States
since the passage of Title II of the JOBS Act in 2013. Again, passage of Title II permitted only
accredited investors to invest in crowdfunding opportunities whereas the passage of Title III
opened the door for non-accredited investors to participate. There is reason to suspect there may be differences in knowledge and investor sophistication between accredited and non-accredited
investors, as non-accredited investors are likely to have less wealth and investment experience.
Although behavioral research suggests that all investor types are susceptible to sentiment, the
lower level of investor sophistication among non-accredited investors might lead their investment
decisions to be more influenced by language, tone, and sentiment than accredited investors.
Therefore, I hypothesize the following:
H3: The positivity of the tone of the language used in the campaign description of a US equity crowdfunding listing will have a greater impact on campaign success for non-accredited investors than accredited investors.
H4: The readability of the campaign description of a US equity crowdfunding listing will have a greater impact on campaign success for non-accredited investors than accredited investors.
22
Finally, with respect to RQ2, I investigate the role of engagement between the entrepreneur and potential investors on equity crowdfunding success. As supported by several studies showing that engagement with potential investors is favorable for campaign success in other categories
(besides equity) of crowdfunding (Gleasure & Feller, 2016; Rapp et al., 2013; Kaur & Gera, 2017;
Kromidha & Robson, 2016; Thies et al., 2014), I hypothesize the following:
H5: There is a positive relationship between the success of a US equity crowdfunding campaign and the level of engagement with potential investors via comments, updates, and testimonials.
23
CHAPTER 4: METHODOLOGY
In this section, I provide a summary of the estimation methods used to test the five hypotheses.
4.1 Impact of Sentiment on Campaign Success My first four hypotheses relate to the relation between campaign success and the sentiment
of the language, as measured by tone, used in a crowdfunding campaign description. As noted previously, success of a crowdfunding campaign is typically measured two ways in the
crowdfunding literature: 1) whether or not the entrepreneur raised the minimum asking (or target)
amount, and 2) the percent of the minimum asking amount raised. Therefore, a logit model and
Tobit model will be used to test H1 and H2 using both success measures:
Logit model: (0,1) = + + + + ′ + (1)
Tobit model: = + + + + ′ + (2)
Where: Success (0,1) is a dummy variable that takes the value of one if the entrepreneur of campaign i raised the minimum funding goal amount and zero otherwise; Percent raised is the amount of funding raised by the entrepreneur, as a proportion of the minimum funding goal amount, for campaign i; Tone is the sentiment score of the language used in the description for campaign i, as calculated in Equation 3; Readability is the word count (after removing stopwords) of the description field for firm i, and X is a vector of company specific control variables for campaign i.
Additionally, all regressions include quarter-year fixed effects to capture potential variations in
market-wide economic performance that might affect fundraising conditions. Further, all
24 regressions include platform, sector, and region fixed effects. All variables used in the study are defined in the Appendix.
Given that a nontrivial number of companies in the sample raise no funds at all (0% of their campaign ask) and the percent raised ranges from 0% to over 100% (some entrepreneurs raise an amount above their ask), a Tobit model (Tobin, 1956) is appropriate for estimating Equation 2. A
Tobit model is used to model a corner solution dependent variable, as is the case with the percent raised variable (Wooldridge, 2002). The logit and Tobit frameworks are consistent with prior crowdfunding studies (Vismara, 2016; Colombo et al., 2015). In addition to using Tobit regressions, I also run logit regressions where I balance the regressions to include an equal number of successful and unsuccessful campaigns.
To test for differences in the impact of sentiment on campaign success for campaigns that
listed before and after the passage of Title III in H3 and H4, I include a dummy variable in the
regressions that is equal to one for offerings that listed after the passage of Title III and zero
otherwise, as well as an interaction term that interacts the Title III dummy variable with the
sentiment (tone) and readability measures.
Variables of Interest
The first variable of interest, sentiment, is measured using the tone of the language used in
the campaign description. Although several sentiment word dictionaries have been developed for
use in textual analysis, the Loughran and McDonald (LM) Sentiment Word Lists (Loughran &
McDonald, 2011) are the most widely used in sentiment research and were created with financial
communication in mind. The LM Sentiment Word Lists are list of words classified to be in one of
the following categories: Negative, Positive, Uncertainty, Litigious, Strong Modal, Weak Modal,
25 and Constraining. I apply the LM Sentiment Word Lists to my sample of equity crowdfunding campaign descriptions to create the following sentiment-related variables:
Word Count, which is the total number of words in the description of the offering after removing stopwords, such as “a,” “I,” “and,” “the,” and “of”; Positive Word Count, which is the number of words from the LM positive word list that appear in a campaign description; Negative Word Count, which is the number of words from the LM negative word list that appear in a campaign description.
Following the method of Courtney et al. (2016) for measuring sentiment in rewards-based
crowdfunding, I first estimate an overall sentiment score, as measured by the tone of the language
used in an equity crowdfunding description, as follows: