Fairpoint Business FAIRPOINT BUSINESS Web Conferencing User Guide Go to top of page FAIRPOINT BUSINESS Welcome to your Conference Service Welcome. Everything you need to know to begin using FairPoint Web Conferencing is contained in this . comprehensive guide. Below you will find a table of contents that has quick links built into it. Just click on the NTREX title listed to jump to that section of the user guide. ENHANCED FLEXGROW* Introduction Sending Files ..............................................................................10 About FairPoint Web Conferencing ......................................1 Ending Conferences and Logging Out ................................10 System Requirements ................................................................2 File Publishing Getting Started Publishing Files .........................................................................11 Logging In ....................................................................................3 Navigating Published Files ....................................................11 Conference Management Using the Pointer ......................................................................12 Toolbar Controls .........................................................................4 Using the Highlighter ..............................................................12 Locking Conferences .................................................................5 Removing Published Files .......................................................12 Participants List ..........................................................................5 Application Sharing Inviting Participants ..................................................................5 Scheduling Conferences with Outlook .................................6 Sharing Applications ................................................................13 Disconnecting Participants ......................................................6 Giving Control of a Presentation ..........................................13 Editing Participant Information .............................................7 Remote Control.........................................................................14 Managing Participant Rights ...................................................7 Recording Passing Presenter Control ........................................................8 Chat................................................................................................8 Recording a Conference ..........................................................14 Raising Hands ..............................................................................9 Downloading and Playing a Recording................................15 Polling ............................................................................................9 Sharing a Recording .................................................................15 Go to top of page FAIRPOINT BUSINESS About FairPoint Web Conferencing FairPoint Web Conferencing is a powerful, yet simple to Flexible and secure meetings use tool for securely displaying and orchestrating real- FairPoint Web Conferencing is flexible and secure. time presentations on the Internet. It provides the most Joining FairPoint Web Conferencing meetings requires common features needed for web presentations and only a browser and an Internet connection. Users can requires minimal training and support. With FairPoint join from any computer or web appliance (Windows, Web Conferencing you can quickly share anything on Macintosh, Linux, UNIX, Solaris) and there is nothing to your computer with people anywhere in the world. download or install, eliminating the security and configu- Quick and simple conferences ration problems often encountered with web conferenc- FairPoint Web Conferencing is reservationless, starts ing tools. All communications are encrypted with 128 bit quickly and has a simple sign-in process. Your presenta- SSL to keep presentations confidential. tions can be planned or started on the fly. There’s no need Easy conference tools to reserve anything. Use with FairPoint’s Audio Confer- Conferencing functions and tools are easily accessed encing Service - it’s perfectly suited to ad-hoc conferences through a simple toolbar and participants list. From the where simplicity and flexibility are required. toolbar a host controls the presentation and determines Easy to share presentations what participants see in their own conference win- Presentations can consist of anything you might want to dows. If you need additional assistance getting started share from a computer. You can publish and review the please call FairPoint Conferencing technical support at following: 1.888.401.1281. If you do not yet have a Web Conferenc- ing account, contact FairPoint at Business Sales@Fair- Microsoft® PowerPoint® Point.com. Microsoft Word Microsoft Excel® NTREX IBM® Lotus® SmartSuite® products IBM Lotus Symphony™ ENHANCED FLEXGROW* Open Document Format (ODF) Adobe® Acrobat PDF documents Conduct web tours, demonstrate Web services or leverage online content during presentations. Easily share desktop applications for real-time software demonstrations and application training. Go to top of page 1 FAIRPOINT BUSINESS System and Network Requirements FairPoint Web Conferencing is accessible from most Participant Application Viewing Requirements: computer systems and browsers. All users should • FairPoint Web Conferencing Conference Plug-In or a complete the FairPoint Web Conferencing system check Java Virtual Machine version 1.5 or higher (Please note before joining a conference. that the Microsoft VM is not supported) Minimum Requirements for Host and • Internet connection speed of 240 Kbps on average (Auto Participant Systems setting and typical user interface updates) • Network connection to the FairPoint Web Conferencing Document Publishing Requirements system through HTTP and HTTPS No downloads or plug-ins are required for presentations • Internet connection speed of 128 kbps or higher is limited to document publishing. recommended • Only the basic system requirements must be met by • Microsoft Windows XP or Vista, or Server 2003 hosts and participants. • Internet Explorer 6.0 SP2, 7.0 and 8.0, Firefox 2.0x and • Download rate of slide presentation content is 3.0x/3.5 browser proportional to the available bandwidth. The basic 128 • Mac OS X with Firefox 2.0x, Firefox 3.0x/3.5 or Apple Kbps requirement will provide reasonable performance. Safari 3.1, 3.2 or 4.0 NETWORK REQUIREMENTS • Linux, Unix, or Solaris with Mozilla 1.0+ FairPoint Web Conferencing is designed to work on • Cookies and Scripting enabled in browser public and private networks with firewall and proxy Application Sharing and Desktop Sharing servers and no special network configuration is Requirements required. Standard HTTP or HTTPS ports are used for • Microsoft Windows, Microsoft Internet Explorer and communications between hosts, servers and participants. FairPoint Web Conferencing Conference Plug-In for Microsoft Windows By default, all FairPoint Web Conferencing conferences • Microsoft Windows, Firefox, and FairPoint Web are secure and confidential. All web communications are Conferencing Conference Plug-In for Microsoft encrypted using SSL (Secure Socket Layer) through the Windows HTTPS protocol. Most web browsers provide a visual • Internet connection speed of 240 Kbps on average (Auto indicator when the connection is secure. This indicator is setting and typical user interface updates) usually found at the bottom of the browser window in the form of a lock icon. When sharing is initiated, a browser plug-in component is NTREX installed if it is not already present. If your system security settings prevent you from installing browser plugins you ENHANCED FLEXGROW* can install the necessary components via the Options Kit. Go to top of page 2 FAIRPOINT BUSINESS Getting Started LOGGING IN 2. Click Start. Before logging in for the first time, hosts and their guests 3. If the host has not started the conference or if the should complete the FairPoint Web Conferencing system conference is locked, you will see a Waiting to Connect check. In addition, please read system requirements for a page. When the host starts the conference, you will list of supported browsers and system configurations. automatically join the conference. Logging in as a Host Notes 1. Visit the sign-in URL at http://www.fairpoint.com/ • If the host does not start the conference, the participants conferencing enter your log-in credentials, and click cannot join yet box appears, and the host cannot use the Start. Invite More link. 2. The conference window opens. You can prepare for the • If the host does not unlock or start the conference within conference before starting the conference. However, a specified amount of time, the participant is placed in a you must start the conference before participants can Conference Not Started page with instructions on how to join and you can use all of the conference tools. return to the login screen. 3. Click the Start button to begin the conference. • If the total number of participants exceeds the allowable 4. Invite guests and provide instructions for logging in. limit, the participant sees Conference is Full page. X Logging in as a participant 1. Visit the participant log-in URL at http://www.fairpoint. ENHANCED FLEXGROW* com/conferencing and complete the log-in form. If the host provided a Conference ID, enter the Conference ID to complete the log-in. Go to