CH 502
Catch it on VOD (Video On Demand)
Bring your entertainment Enjoy your favourite shows on with you on the go up to 4 mobile devices at home
Guiding your way to great entertainment An all-in-one Singtel TV Starter Guide Welcome to your new Singtel TV You are about to discover the latest and the most exciting TV entertainment. Find out everything you need to get started in this guide – from recording the entire series or multiple programmes simultaneously to managing recordings on-the-go and even pausing and replaying your favourite shows. Power on your set-top box now to unlock a world of awesome TV entertainment. Table of Contents Fast Forward To Your Faves
Overview Remote Control 2
Channel Guide Show Timings 3 Showtimes (for specific channel) Showtimes (for specific day)
Easy Browsing Favourites 4 How to Organise Your Favourites
Remote Control Subtitles, Audio, Zoom, Remote Pairing 5 Shortcuts 6 Functions: , , ,
Easy Access Quick Access 8 Yellow Button Catch-Up Recommended Channel Store, 4D/ for You TOTO and Big Sweep, Shares, Netflix Recording 10 How to Record via How to Stop Recording How to Go Remote Recording DVR Set-Top Box via DVR Set-Top Box to Recorded TV via DVR Set-Top Box
Video on Demand (VOD) 12 How to Purchase How to Retrieve Purchased VOD VOD
Customisation Parental Control 13 Parental Lock Rental Lock R21 Lock
Tips Troubleshooting 14 Issues with Better WiFi Connectivity TV Service
Useful Information 16
Any Queries? Need More Information on Singtel TV? Want to Enhance your TV experience?
1 Overview Learn how to access your Singtel TV features. Remote Control Know your remote control shortcuts for easy access to TV features such as Search, Record, Programme Guide and more
Turn on and o your Set-Top Box Record your favourite programmes
Add your favourite channel and set your preferred audio and subtitle language
Direct access to Video on Demand Movies
Access your recorded content
Return to the previous screen Display the main menu
Display programme information Activate a selected item on your Singtel TV screen Access various useful applications via Quick Access, including Catch-Up
Return to last viewed screen Change channels / Scroll through the screens
Access your last 5 browsed channels Display all Programme Guide Schedules
Change your screen setting to your preferred mode
2 Channel Guide Learn how to access your favourite shows. Show Timings Check the showtime of your favourite programmes, add shows and channels to your Favourites, and much more
Showtimes (for specific channel)
STEP 1 Press GUIDE on remote control
STEP 2 Press , , , on your remote control to select the specific time slot & specific channel
STEP 3 Press OK on remote control to view the selected channel
Showtimes (for specific day)
STEP 1 Press GUIDE on remote control and then press the OPTION button
STEP 2 Select Jump to Day & Time and press OK
STEP 3 Press and to select the specific day and then press OK
3 Easy Browsing Want to find out when your favourite shows are on? Favourites Curate the list of your most-watched channels and shows
How to Organise Your Favourites
STEP 1 Press GUIDE on remote control and then press the OPTION button STEP 2 Select from the following features to organise your favourite shows and channels
∞ Want to create a list of your most-watched channels instead of scrolling and navigating? To include a channel to your list of favourites, select your favourite channel and press Add to Favourites
∞ Want to see all your favourite channels? Select Favourite Channels and
press OK . Then select My Favourite and press OK to view the list of your most-watched channels.
∞ To remove channels from My Favourite list, select Remove from Favourite and press OK
4 Remote Control Find out how to manage your Singtel TV Settings. Subtitles
Applicable to How to Change Subtitles selected channels only
STEP 1 Press Option or on remote control
STEP 2 Go to Subtitle Languages and press OK
STEP 3 Select chosen language and press OK Audio
Applicable to selected channels How to Change Audio Language only
STEP 1 Press Option or on remote control
STEP 2 Go to Audio Language and press OK
STEP 3 Select your preferred audio language and press OK Zoom
How to Set the Screen Size
STEP 1 Press Option or on remote control
STEP 2 Go to Zoom and press OK STEP 3 Choose the optimum setting (Normal, Stretch, Zoom 1, Zoom 2, Zoom 3) and press OK Remote Pairing
How to Use Singtel TV GO as a Remote Control
STEP 1 Go to Singtel TV GO* on your mobile device STEP 2 Ensure your mobile device’s WiFi is connected to the same network as your Set-Top Box STEP 3 Select and go to Settings STEP 4 Click on Remote Pairing Setup and choose Setup Now when prompted STEP 5 Once the app prompts that the pairing is successful, your mobile device can be used as a remote control
*Turn to Page 11 to find out how to record with Singtel TV GO 5 Remote Control Learn how to browse with ease. Shortcuts Select from a list of TV features to navigate with ease
1.
STEP 1 Press on remote control
STEP 2 Select from the following functions: Search, Channel Guide, Favourites, Catch-Up*, Recorded TV, Store, Settings *View Catch-Up for all your subscribed channels
2.
STEP 1 Press on remote control
STEP 2 Select from the following functions: Add to Favourites/Remove from Favourites, View Favourites, Change Favourites, Audio Languages, Subtitle Languages, Zoom
6 Remote Control Learn how to browse with ease.
3.
STEP 1 Press on remote control to view Recently Viewed Channels
For DVR STEP 2 customers only Press again to view Recent Recordings
4.
STEP 1 Press on remote control to browse information about current programme
STEP 2 Press or to browse programme information on other channels
7 Easy Access Want to catch up on the programmes you missed? Quick Access Discover a suite of useful features at the touch of a button
C Yellow Button
STEP 1 Press C Yellow Button on remote control
STEP 2 Select from the following functions: Catch-Up, Netflix, Recommended for You, VOD, 4D/TOTO, Shares, Channel Store on the Quick Access bar.
Catch- 1 Select Catch-Up and press OK Up* 2 Select the show you would like to watch and press OK
3 Select Play and press OK to watch
*For channels with Catch-Up viewing
Recom- 1 Select Recommended and press OK mended 2 A list of recommended channels will be shown. for You Select the specific channel and press OK to view 8 Easy Access Want to access your Channel Store, lottery results and Netflix quicker?
C Yellow Button
Channel 1 To view the channels that you are subscribed to, Store go to Channel Store and press OK 2 Click on My Channels and press OK
4D/TOTO 1 Select 4D/TOTO and press OK and Big 2 Select from 4D, TOTO and Big Sweep Sweep 3 Choose the respective draw date for the results
Shares 1 Select Shares and press OK 2 Select Agree and press OK to proceed, or select Exit and press OK to quit
Netflix 1 Select Netflix and press OK
9 Easy Access Don’t want to miss your favourite shows? Recording Record your favourite shows via your DVR Set-Top Box or remotely with Singtel TV GO
1. How to Record via DVR Set-Top Box
STEP 1 Press the Guide button STEP 2 Select the particular show which you would like to record STEP 3 Press Record on remote control STEP 4 A Recording Message prompt is shown STEP 5 To schedule recording for the entire series, press Record again STEP 6 Press Record once more to cancel recording
2. How to Stop Recording via DVR Set-Top Box
STEP 1 Select Recorded TV STEP 2 Select the show you would like to stop recording STEP 3 Select Stop Recording STEP 4 Choose to Play, Keep until or Erase after recording has stopped
3. How to Go to Recorded TV
STEP 1 Press Recorded TV on remote control or press on remote control and go to Recorded TV and press OK STEP 2 Select By Date or By Title and select the recorded show
Play 1 Select Play and press OK to play the show
Keep 1 Select Keep Until and press OK Until 2 Select Space needed or I erase. Select Don’t change to exit without changes
Erase 1 Select Erase, select Confirm and press OK to erase 2 Select Cancel and press OK to keep the show
10 Easy Access Don’t want to miss your favourite shows?
Don’t have a DVR Set-Top Box? Call 1609 to upgrade now!
4. Remote Recording via DVR Set-Top Box
To Set Up Remote Recording in TV 1 Press Menu in remote control 2 Go to Settings and press OK 3 Go to Remote Recording and press OK 4 Go to User Name and press OK 5 Choose your User Name (please use 8 characters) 6 Create PIN (6-8 Digits) and confirm yourPIN by selecting Confirm and press OK
To Set Up Remote Recording in Singtel TV GO* 1 Download the Singtel TV GO app on your device 2 Go to Settings 3 Go to Account Setup 4 Go to Remote TV Recording 5 Fill in User Name and PIN (as per set-up in TV)
Remote Recording in Singtel TV GO
6 Once set up, you can log into Singtel TV GO 7 Select the programme to be recorded 8 DVR Set-Top Box must be powered on or in standby mode
iOS 7.1 or later For selected Android Devices
*Complimentary for Singtel TV subscribers
Did you know?
You can access the Sports Portal feature on Singtel TV GO for FREE! Look out for football games fixtures, videos, news, player rankings, team information and table of scores! Never miss a match again when you set reminders for upcoming matches!
11 Easy Access Big movie buff? Be spoilt for choice with over 600 exciting movies! Video on Demand Complete access to Singapore’s largest VOD library
1. How to Purchase VOD
STEP 1 Press Video on Demand on remote control
STEP 2 Move , , , to choose the video to be purchased and press OK to select STEP 3 Select Rent to purchase the video STEP 4 Press Rent Now to complete the purchase
2. How to Retrieve Purchased VOD
STEP 1 Press Video on Demand on remote control STEP 2 Go to My Rentals
STEP 3 Go to Current Rental and press OK STEP 4 Select Resume to continue the VOD viewing STEP 5 Or select Restart to restart the VOD
12 Customisation Need to set Parental Control Locks? Parental Control How to Set Parental Control
STEP 1 Press Menu or on remote control STEP 2 Go to Settings
1. Parental Lock
Protects your children from consuming undesirable content. Set locks on NC16 or M18 content (based on MDA ratings), or on specific channels.
STEP 1 Under Parental Control, select Parental Lock STEP 2 Enter your default 4-digit PIN “1234” STEP 3 Go to Change PIN STEP 4 Enter your new 4-Digit PIN “ ” STEP 5 Enter your 4-Digit PIN “ ” to confirm the changes STEP 6 If you forget your PIN, call 1688 for more information
2. Rental Lock
Prevents unintended purchases by locking VOD and Channel Store.
STEP 1 Under Parental Control, select Rental Lock STEP 2 Set PIN STEP 3 Enter your default 4-digit PIN “1234” STEP 4 Go to Change PIN STEP 5 Enter your new 4-Digit PIN “ ” STEP 6 Enter your 4-Digit PIN “ ” to confirm the changes STEP 7 If you forget your PIN, call 1688 for more information
3. R21 Lock
Locks R21 content by default to prevent children under 21 years old from watching it.
STEP 1 Under Parental Control, select R21 Lock STEP 2 As it is locked by default, call 1688 to acquire password so that you can unlock R21 content.
13 Tips Facing some issues with connectivity? Troubleshooting Pick up quick tips on troubleshooting issues with your TV service and maximising your home entertainment
Issues with TV Service
If you encounter an error message on your TV screen, follow the tips below to reboot your TV equipment.
STEP 1 Power off your devices in the following sequence 1 Set-Top Box 2 Optical Network Router (ONR)
STEP 2 Power on Optical Network Router (ONR) Ensure POWER and PON LED indicators are lighted
STEP 3 Power on Set-Top Box
• Avoid overheating by placing your devices in an open area. • Keep your Set-Top Box on standby mode when it’s not in use. • Ensure all connecting ends of cables are intact and tightly plugged into the power outlets.
Call 1688 if you require more information.
14 Tips Facing some issues with connectivity?
Need WiFi Mesh for your home? Call 1609 to find out more!
Better WiFi Connectivity
Optimise WiFi connectivity at home with these useful tips below. Tip 1 Reposition your router • Place your router in a clear and clutter-free central area and avoid placement on the floor • To extend your home WiFi coverage, add on a WiFi Mesh Basic Dual Pack
Tip 2 Check for WiFi congestion 1 Use the Singtel WiFi Analyzer to see if your network is congested. Visit www.singtel.com/globalutilities and select WiFi Analyzer 2 Select “Start scan” 3 If you see a “Moderate” result, you may be facing WiFi congestion To reduce congestion 1 Go to your router’s Wireless Settings page 2 Under Router Setup > Channel, select Auto Mode and click Save 3 Reboot your router by turning it off and on 4 Now your router can automatically scan and connect to the least congested WiFi channel
Tip 3 Consider wireless dual-band routers • Different devices support different WiFi frequencies • When many neighbouring WiFi network or wireless devices run on the same 2.4GHz frequency, congestion may happen • A dual-band router can help ease congestion as it supports 2 frequency bands (2.4GHz and 5.0GHz)
For more tips on maximising your WiFi connectivity, visit singtel.com/wifimaster
15 Useful Information
Any Queries? Call 1688 Speak to our friendly customer service officers regarding billing enquires, troubleshooting, technical assistance and other general enquiries.
Need More Information on Singtel TV? Visit singteltv.com.sg Get comprehensive information on Singtel TV including the monthly showtime guide, highlights, terms and conditions, events and promotions.
Want to Enhance Your TV Experience? Subscribe to our other exciting TV content packs, recontract or purchase TV value-added services.
Visit Singtelshop.com/singteltv
Call 1609
Or drop by any of these Singtel Shops! Central BUGIS JUNCTION #01-50/50A COMCENTRE #01-00 Comcentre 2 North ANG MO KIO HUB #B1-54/55/56/57 CAUSEWAY POINT #03-03/04/05 WATERWAY POINT #B1-30 West JURONG POINT #B1-98/99 East PARKWAY PARADE #B1-01/02 TAMPINES MALL #02-13/14/15
Visit Singtel.com/Store-Locator for the complete list of Singtel Shops and Singtel Exclusive Retailers.
16 *Information is correct at time of printing CH 502
Catch it on VOD (Video On Demand)
Bring your entertainment Enjoy your favourite shows on with you on the go up to 4 mobile devices at home
Guiding your way to great entertainment An all-in-one Singtel TV Starter Guide