Vol XVII Issue II Pages 40 May 2019 Rs 60

Voyager’s World | May 2019 | P3

India's Premier Travel & Tourism Exhibition

Bangalore 2, 3, 4 Aug 2019

Chennai 9, 10, 11 Aug 2019

Ahmedabad 13, 14, 15 Sep 2019

Delhi 20, 21, 22 Sep 2019

Mumbai 27, 28, 29 Sep 2019

Hyderabad 22,23,24 Nov 2019

Pune 29,30 Nov, Dec 01 2019

Kochi 09, 10, 11 Jan 2020

Vol XVII Issue II Pages 40 May 2019 Rs 60 Kolkata 21, 22, 23 Feb 2020

Voyager’s World @VoyagersWorld New learnings for the Indian travel trade

he past few weeks have been Tpunctuated by several life les- sons for the travel trade community, not just in India but across the globe. The blasts in Sri Lanka on an Easter Sunday was a traumatic experience for many, as it sounded the Our Team death knell of many tourists. This was also a wakeup call for travel Managing Editor agents and hotels who learned how Rohit Hangal to go the extra mile to serve their [email protected] customers in times of trouble. Despite many canceling their plans to visit Sri Lanka, the country’s Editor tourism board has not lost hope. The terrorist blasts have not sty- Caroline Diana mied the country from promoting [email protected] tourism. Sri Lanka Tourism Board, which took part in the Arabian Travel Creative Head Market (ATM) held in Dubai this panies have started promoting un- ism industry achieve unprecedented Shyam Vishnot month, reiterated that preparations explored destinations. While Elan scale. The momentum is expected [email protected] are in full swing to make the coun- has unveiled a slew of initiatives to to continue and the industry will try safe once again. The travel trade promote Taiwan, Pelican Air, which grow at a 13 percent CAGR to $136 community around the world has represents Air Niugini, the national billion by 2021, the report claims. Advertising & Marketing promised to help Sri Lanka in what- air carrier of Papua New Guinea, These numbers prove that the sce- Mob: +91 98440 92150 ever way they can. has planned numerous activities to nario looks bring for the Indian [email protected] The four-day ATM also served as promote the country to the Indian travel trade. It remains to be seen an excellent knowledge-sharing travel agents. how best the travel agents and the platform for the travel trade frater- Recent studies have shown that the hospitality industry leverage these Publishers nity. This year, the mega event was Indian traveler is fast evolving. Ac- trends to stay ahead of the curve. Surinder Hakhu a landmark opportunity for industry cording to a report, ‘How does India [email protected] stakeholders to discover new trends Travel,’ released by Bain & Com- shaping the travel landscape and pany and Google India, the Indian Rohit Hangal explore innovations changing the traveler spent approximately $94 [email protected] face of travel trade worldwide. billion in 2018, on around 2 billion Meanwhile, in the outbound mar- domestic and international trips, Caroline Diana keting space, representation com- helping the Indian travel and tour- Editor

Pg12 Why travel agents must start Outbound MICE promoting Taiwan and India: Growth and Pg28 challenges # 245, Amar Jyothi Layout Domlur, Bangalore - 560 071, India Ph: +91 - 80 - 4083 4103 Fax: + 91 - 80 - 4083 4101 [email protected] Pg30 How digital www.spheretravelmedia.com ACTE unlocks the influences travel

Contents potential of Indian Corporate Travel Pg22

1 Year, 12 Issues Rs. 800 (Inclusive of Rs. 200 for postage) 2 Year, 24 Issues Rs. 1,600 (Inclusive of Rs. 400 for postage) 3 Year, 36 Issues Rs. 2,400 (Inclusive of Rs. 600 for postage) Subscription Form Name Designation Cheque/DD to be drawn in favour of Company Name Sphere Travel Media & Exhibitions Pvt. Ltd. Address Payment must accompany order with City Enclosed herewith is my Cheque/DD Pin Cheque/Draft No. State Drawn on Tel. Fax No 245, Amar Jyothi Layout, Domlur, Bangalore - 560071 E mail Phone: 080- 4083 4100 [email protected] www.voyagersworld.in REDISCOVER SENTOSA WITH 3 NEW HOTELS The Outpost Hotel Whether it's for business or pleasure, a weekend The Outpost Hotel is a 5-star accommodation that exclusively caters to adults. Inspired by Sentosa's Heritage as a colonial military base, the 193 getaway or a longer stay, indulge yourself by staying guest rooms are a stylish interpretation of black and white design, with in one of these 3 new hotels. crisp lines and a sharply contrasting palette. O ering personalised services and amenities, the hotel is built for adults and couples seeking exclusivity, privacy and appreciate the attention to detail. Room amenities include toiletry kits by Australian beauty brand APPELLES Apothecary & Lab, pillow mist kits for turn down service, and customised mini bars from a selection of wine, liquor, chocolates, and gluten-free snacks, with compliments from the hotel A welcome drink mixed specially for them will also be served upon checking in.

Village Hotel at Sentosa Energetic, fun, and vibrant – the family-friendly Village Hotel at Sentosa o ers an experiential stay for families, as well as leisure and meeting groups. The hotel o ers 606 cosy guest rooms themed with sun-washed hues of nature by the sea. The Family Rooms are ideal for guests travelling with children. These Family Rooms come with two rooms, two bathrooms and can comfortably cater to a family of four. The pool deck in the hotel has four themed pools as well as activities from beach games to face painting ensuring that everyone has a fun-lled day.

The Barracks Hotel Housed in a conserved colonial building, The Barracks Hotel is an exclusive heritage hideaway and is a window to the rich history of Sentosa. Its 40 well appointed guest rooms and suites are simply striking. Exquisite service and the attention to detail for every pampering creature comfort are paramount.

Visit www.StayFarEast.com/Sentosa to nd out more or enquire through our Regional Sales Oce, India at [email protected] Phone: 011-4600 0735 INDUSTRYBUZZ

SWISS celebrates the 10th anniversary of Hiltl collaboration SWISS is marking the tenth anniversary of its collaboration with Hiltl of Zurich, the oldest vegetarian restaurant in the world. To honor the occasion, SWISS will be offering an exclusively vegetarian three-course Hiltl meal option to Economy Class travelers on selected long-haul flights. Hiltl has been providing creative meatless meals for travelers in all seating classes on SWISS long-haul services from Switzerland since 2009. Swiss International Air Lines (SWISS) is celebrating the tenth anniversary of its culinary collaboration with Hiltl this May. The long-standing partnership Emirates to serve 1 million dates during Ramadan began in 2009 when Hiltl vegetarian meals were first offered aboard SWISS flights as part Emirates’ signature Ramadan service began on May 5 to coincide with the start of the Holy month. During of the airline’s award-winning “SWISS Taste of Ramadan, the airline expects to serve 1 million dates to customers during iftar and suhoor, both on board Switzerland” inflight foodservice program. and on the ground in Dubai. Emirates’ Ramadan service consists of specially crafted iftar meals on board, relevant programming on its ice inflight entertainment system, and the distribution of dates and water on the ground. Customers breaking their fast on board will be offered iftar boxes with a nutritional meal. Each Banyan Tree Hotels to reduce box consists of couscous salad & grilled chicken or moudardara & roasted chicken, sandwiches, spinach plastic waste fatayer or tomato and onion fatayer, assorted sweets, dates, laban and water. Over 150,000 iftar boxes will be served during the holy month, ensuring customers are well catered for in addition to the usual Emirates Banyan Tree Hotels & Resorts celebrated its 25th meal services on board. The iftar box menus will be refreshed mid-Ramadan. Anniversary and Earth Day 2019 with over 25% groupwide reduction of single-use plastic in a year. The Group announced a pledge against single-use plastic in support of Earth Day 2018 MGallery debuts in Kyoto, Japan theme End Plastic Pollution. Within a year, this MGallery Kyoto Yura Hotel made its debut in Japan’s ancient declaration has inspired the change across its capital in April, promising to take guests on a journey to 48 hotels worldwide and successfully eliminated the crossroads of time in the dawn of modern Japan with 4.2 million single-use plastic items, equating to interiors blending elements reminiscent of the legendary a significant 26% reduction in total use. Aimed Samurai era. The hotel pays homage to the traditions of Kyoto to be launched this year towards overall plastic through art and heritage, providing a unique experience reduction, the Group’s lifestyle retail arm - Ban- inspired by the essence of the local neighborhood – a key yan Tree Gallery is developing sustainable alter- consideration for all MGallery Hotels. Boasting 144 rooms natives for its range of guests’ amenities such as cotton buds, combs and toothbrushes. with contemporary classical design, local fabric Nishijin- ori can be found in each of its guest rooms celebrating a weaving heritage dating back over 1,200 years, while the Akaryn Hotel Group promotes seating area is furnished with traditional tatami mats. Guests can expect to learn about similar authentic stories in bike tourism 1867 Bar, located in the lobby, which draws inspiration from Akaryn Hotel Group, Thailand’s luxury boutique the original Samurai era and features a range of traditional hotel specialist, has become one of the first and modern cocktails, mocktail, and wines. Asian hospitality companies to catch the cycling bug, as it launches a series of fully-equipped bi- cycle tourism adventures through the spectacular scenery of southern Thailand. The group is positioning its two luxurious beach resorts, Aleenta Phuket-Phang Nga Resort & Spa and Aleenta Hua Hin-Pranburi Resort & Spa, as “Bicy- cle-Friendly Beach Resorts.” This focus on cycling tourism is a natural extension of Akaryn Hotel Group’s philosophy, which shines a spotlight on health, wellbeing and local experiences.

Sarovar opens Nirvana Portico in Gorakhpur Sarovar Hotels has announced the opening of Nirvana Sarovar Portico in Gorakhpur, Uttar Pradesh. Gorakhpur is Sarovar’s fifth city in Ut- tar Pradesh after Agra, Jhansi, Lucknow, Vaisha- li, and Vrindavan.The hotel was inaugurated in the presence of Mr. Jayant Narlikar, IAS, Com- missioner, Gorakhpur and Mr. Ajay K. Bakaya, Managing Director, Sarovar Hotels & Resorts. IETF to showcase futuristic events technologies Ajay K. Bakaya, Managing Director, Sarovar Hotels, said, “This beautiful, new hotel is a fan- Latest technologies are set to outline the way forward in the planning and execution of events. The Indian tastic addition to our growing portfolio in Uttar events industry is equally impacted by various advancements that are surfacing with new technology, new Pradesh. With its significant development, Gor- equipment, new ideas and methods of executing events. The industry will surpass the Rs. 10,000 crore akhpur is an emerging destination with a rising mark by 2021. Set to take place on May 24, Shangri La’s, New Delhi, India Event Technology Forum (IETF) number of visitors from overseas and across will be the ultimate platform for event organizers to discover the latest technologies in AR, VR, Projection the country. It is an important location for us to Mapping, Networking, Event apps, Ticketing, Registrations, etc. IETF will also give an exclusive opportunity further tap the market and grow our business. to launch new products and innovations to technology providers. The event will focus on the theme, This is set to be one of the best hotels in the “Building a roadmap towards enhancing events and customers experience with technology.” Officials from city and will cater to the needs of Corporate, corporate event teams, operations, wedding organizers, conference and exhibition organizers, ad agencies, Groups, Leisure and Conferences.” event management companies are expected to attend the event. Fairfield by Marriott opens its 1000th property Fairfield by Marriott has opened its 1,000th hotel location, making it the second brand in the Marriott International portfolio besides Courtyard by Marriott to reach this milestone. Fairfield recently experienced rapid global growth in China, Japan, Mexico, India and the U.S. While the debut of Fairfield by Marriott Inn & Suites Denver Tech Center North sets the milestone, the brand expects to continue its growth explosion with more than 300 hotels anticipated opening by 2021. “With 1,000 Fairfield hotels now open, we are well positioned to continue building on this powerhouse brand’s popularity with franchisees and guests,” says Eric Jacobs, Marriott International, chief development officer, North America select service and extended Disney California Adventure Food and Wine Festival returns stay brands. “Fairfield is a brand that has great It was a magical time of year for foodies! The Disney California Adventure Food and Wine Festival returned to appeal to our franchisees and also resonates with the Disneyland® Resort on March 1. The festival ran until April 23. Featuring the flavors of the Golden State, travelers who seek a comfortable, uncomplicated the culinary celebration offered incredible food and beverage menus complimented with signature events. and consistent experience – wherever they travel.” In addition to the thoughtfully paired food and wine offerings available at the kiosks, the Paradise Garden Grill and Festival Beer Garden had their own menus with beer flights and dishes. Dietary preferences were accommodated with vegetarian, vegan, and gluten-friendly selections. The best way to get a taste of the Costa Cruises keen on developing Food and Wine Festival was the Sip and Savor Pass, available to all guests. A souvenir lanyard and credential Indian market came with eight food or non-alcoholic beverage offerings from any of the participating marketplaces, festival food and beverage carts, and Paradise Garden Grill. Sip and Savor Passes were available throughout the park, Costa Cruises, the only international cruise company including Trolley Treats, Elias & Co., Seaside Souvenirs, and the festival carts. to offer regular cruises directly from Mumbai to Cochin, Cochin to Maldives, the Maldives to Mumbai, confirmed its strong interest in developing the Pullman debuts in North China’s Indian cruise market, by just completing their third inner Mongolia successful India season. Today, Costa Luminosa, known as the ship of lights with 120 Murano glass Pullman has announced the debut of Pullman Baotou. chandeliers, accommodating approximately 3,000 It is Pullman’s first property in North China’s Inner guests and 1,130 cabins with approximately 70% Mongolia Autonomous Region. Baotou is an important industrial and manufacturing base in China as well as a balcony cabins, docked in Mumbai port on a 109 hub and logistics business center for the Inner Mongolia nights world cruise itinerary. After completing Autonomous Region. With abundant resources, its world cruise itinerary, Costa Luminosa will be distinctive cultural relics, science, and technological deployed in Venice on an East Mediterranean development, it has been showing steady progress itinerary covering the Greek Isles from April until with a reputation as China’s steel capital on grassland. almost November. Costa Cruises has the largest Pullman Baotou is situated within a mixed-use complex deployment of cruises in Europe, offering itineraries that includes a shopping mall and commercial tower all across the year. in the city’s new central business district. It is adjacent to Baotou Municipal Government, International Marriott International Convention and Exhibition Centre, and Olympic Sports Centre Stadium. The hotel’s superb geographical announces 2020 vision location features a bird’s eye view of Saihantala Ecological Park, Asia’s largest urban wetland grassland. Marriott International has announced its continued It is a 20-minute drive to the airport and the city’s train expansion plans in Asia-Pacific with its 2020 vision station, as well as Baotou’s historic downtown. – an aggressive target to have 1,000 hotels open by the end of 2020. This vision also could create up to 50,000 more job opportunities for the region. In 2019 alone, the company expects to add close to 100 new hotels or close to 20,000 rooms in the region, with several brand debuts in Australia, Hong Kong, The Philippines, Nepal, and India. Marriott International’s portfolio in the Asia Pacific currently encompasses over 710 properties in 23 countries and territories, operating under 23 of the company’s 30 global brands.

Wyndham Rewards unveils new member benefits Wyndham Rewards has announced the addition of new program benefits for its more than 70 million enrolled members around the globe, while also officially welcoming more than 900 La Quinta hotels to the program’s award-winning portfolio. With the introduction of three distinct Eurail celebrates 60 years of connecting Europe redemptions tiers, free nights now start at just 7,500 points per bedroom per night (half their As the Indian traveler starts to plan their international travel this year, Eurail renews its commitment towards previous redemption cost) at nearly 3,000 hotels making travel in Europe more memorable and fun. To mark its 60th anniversary this year, Eurail Pass, the most while points + cash award nights now start at just flexible train travel pass, announces up to 37 percent permanent reduction in prices on all passes with more 1,500 points per bedroom per night, plus some convenient travel options on offer for travelers from India and globally. India being the third largest market in cash. Through the addition of the La Quinta brand, Asia, Eurail offers bespoke experiences and showcases a simplified portfolio of Passes, with specific product Wyndham Rewards members now have more than and pricing changes, tailored to suit every traveler. With a Eurail Pass, travelers have the freedom to choose 900 new hotels where they can earn and redeem their own track and plan their itinerary to explore the best of Europe’s cities and landscapes. Eurail Global Pass Wyndham Rewards points, including hotels in gives travelers the perfect opportunity to become acquainted with the diversity and culture of Europe, with key destinations like Dallas, Miami, San Francisco, a list of 31 countries to choose from and numerous destinations, including Great Britain, FYR Macedonia, and Seattle, and Toronto, to name just a few. Lithuania, most recently included in the list of countries accessible via the Global Pass.

INDIAOUTBOUND Voyager’s World | May 2019 | P10 Pelican Air to promote Papua New Guinea CAROLINE DIANA erators in India. Apart from that, we ea is an island destination and every are planning to promote Air Niugini island has something unique to offer. Papua New Guinea has not been on the and Papua New Guinea through vari- What are the prime attractions and bucket list for many Indians. However, With the ous social media channels. During our activities in Papua New Guinea? Pelican Air, which has now been cho- help of the product presentation on Air Niugini, There is more to explore in Papua New sen to represent the country’s national our focus also will be to provide com- Guinea. Port Moresby, the capital, is air carrier, Air Niugini, is launching tourism plete information on the destination to a must-visit. The surrounding islands a slew of new initiatives to make the board, we the agents, so that they are able to sell like Rabaul, Madang, Alotau, Kavi- destination popular among the Indi- effectively. eng, Wewak, Lorengau and Arawa and an globetrotters. Nishad Gadhavi, are planning to conduct Buka are located within 1-hour flight General Manager- Business Devel- roadshows in various What can an Indian traveler expect distance from Port Moresby and have opment, Pelican Air Private Limited, cities, which would help in Papua New Guinea? lots to offer. There are also museums, talks about the strategies for the Indi- Indians are avid travelers and are al- nature parks, adventure parks, the an market. us connect the DMCs ways keen to visit new destinations. famed Bomana War Cemetery, koko- with local tour operators Papua New Guinea offers various da track, and more. Visitors can also Pelican Air Pvt Ltd was recently ap- in India. water activities, adventure tours, cul- enjoy diving and shopping. The Papua pointed as the India representation tural tours etc. Round the year, there New Guinea coffee is a must-buy. company for Air Niugini, the na- are cultural events at various islands tional airline of Papua New Guinea. Nishad Gadhavi of Papua New Guinea and visitors How do you plan to incentivize In- Tell us about your 2019 plans for the General Manager, can enjoy these festivals with the lo- dian travel agents promoting the Indian market. Business Development, cal community. Besides the scenic destination? Air Niugini is now a BSP member in In- Pelican Air Private Ltd. beauty and shopping, young travelers Travel agents would be paid commis- dia and agents can now view fares and can enjoy water sports and trekking sion based on the class of booking. issue tickets. We have planned product well as the destination. at the Kokoda trail, and the country’s Apart from that, we are going to pro- presentations with top travel agents and many islands are a perfect getaway for vide special fares to selected agents a FAM trip in July this year. Our main Considering Papua New Guinea is honeymooners. In short, Papua New who specialize in promoting packages focus would be to promote Air Niugini an unexplored destination for Indi- Guinea caters to every age group. and to agents who are keen on promot- and Papua New Guinea as a destination ans, what activities have you lined ing Air Niugini and Papua New Guin- from India. We have planned various up to promote the country? Is Papua New Guinea ideal for ea as a tourist destination. The incen- activities to tap into MICE movements. With the help of the tourism board, we group travelers? tives also depend on the volumes the We are also focusing on leisure and are planning to conduct roadshows in Yes. Groups are one of our focus areas agents would generate. We are open to adventure travelers. We will interface various cities, which would help us to Papua New Guinea, as there are lot negotiations with travel agents, and it with bloggers to promote the airline as connect the DMCs with local tour op- of cultural festivals. Papua New Guin- all depends on their productivity. Tourism Australia seeks Help! When you need it 'Specialist Ambassador' the most… VW BUREAU will help other Aussie Specialists im- ho does not wish to experi- I am thankful to prove their product knowledge, encour- Wence luxurious villas floating n an industry-first initiative, Tourism age more enrolments to the program and over turquoise waters, lip-smack- TrawellTag Cov- IAustralia has launched an exclusive ultimately help more people book their ing cuisines and breathtaking lo- incentive for qualified Aussie Specialists Australian holidays.” cations? So did Mrs. Nanda Bose er-More’s global assis- to become an Aussie Specialist Ambas- Applications to the Aussie Specialist Am- when she left with her husband tance and insurance sador’. As a part of this program, one bassador program from qualified Indian for a cruise trip through Europe. As the cruise docked at Santorini, winner from India will join a bespoke Aussie Specialist agents are open until 28 services for delivering Mrs. Nanda Bose and her husband trip to the land Down Under and share April and the winner will be declared by started exploring the place, rever- what they promised their incredible Aussie experiences with mid-May. The Ambassador will travel on ing the stunning sceneries. other international travel sellers. and helping me in every a spectacular 10-day hosted fam trip mid Though there were cable cars avail- For agents who are not a part of the Auss- -June, with an the unparallel opportunity able for transportation, they de- way possible to tackle ie Specialist Program, it is an opportunity of upgrading their knowledge of Austra- cided to take the 588 odd flight of to enrol into this comprehensive program lia through an experience of an amazing stairs to the port in order to avoid my unexpected mishap which provides immense benefits to qual- array of destinations, attractions and re- the long wait. That decision, unfor- on the cruise trip. ified participants who can access bespoke markable accommodations. The Ambas- tunately, terminated their trip, as training modules, sales resources, travel sador’s experiences will be documented Mrs. Nanda Bose tumbled from one offers from Australian operators, invita- in a video to be promoted among their of the stairs and fractured her right Nanda Bose tions to attend exclusive Tourism Aus- peers and on social media.Nishant Kashi- shoulder. She was escorted back to TrawellTag Cover-More Happy Customer tralia events and training programs and kar, Country Manager, India & Gulf, said, the cruise immediately where she receive regular product updates. “The Aussie Specialist Ambassador pro- underwent necessary treatment for charge of the incident and ensured John O’Sullivan , Tourism Australia’s gram is a testament to our commitment to the fracture. Thankfully, they had that she recovered completely be- Managing Director, said, “Travel sellers nurture our travel partners and recognize covered their trip with TrawellTag fore returning to India. Cover-More’s global assistance and are a critical part of the travel distribu- the efforts of those who have been pas- We don't want to just meet your ex- insurance services. The emergency tion system and the new Aussie Spe- sionately promoting Australia. Over the pectations; we want to repeatedly assistance team helped them with cialist Ambassador initiative is all about exceed them! years, we have continually evolved and the procurement of all the required peer-to-peer advocacy. We want these “TrawellTag Cover-More always enhanced the quality of the program by invoices and coordination with the ambassadors to experience why there’s refreshing the content and making it more underwriter for handling the finan- ensures that the customer gets what truly nothing like Australia and have a relevant for our core audience. Offering cial aspects of the procedure. they deserve and this is what in- fantastic time experiencing our world- an opportunity of becoming an Aussie Even though Mrs. Nanda Bose and spires travel aggregators like us to class tourism products and share their Specialist Ambassador is a valuable pro- her husband’s cruise trip ended come back to them for travel assis- enthusiasm and insights with other travel gression of our trade program and we are abruptly because of the unexpect- tance and insurance services,” said sellers in their home market. We hope sure it will be well received by our part- ed accident, they were grateful Mrs. Parul Mondal, Travel Consul- the content created by the Ambassadors ners in the travel trade” that TrawellTag Cover-More took tant, Kolkata.

Voyager’s World | May 2019 | P12

WHYTRAVEL AGENTS MUST START PROMOTING TAIWAN

Obtaining a visa for Taiwan barely takes 10 minutes.

CAROLINE DIANA trips and roadshows to educate the the stay are also on offer. travel trade fraternity about the ad- Elan has also put a content brand sia has always been an all-time vantages of promoting Taiwan as the strategy in place. The company has Afavorite among Indian travelers. go-to destination. FAMs, partnered with Newbase Content For countries like Singapore, Thai- “FAMs, roadshows, webinars, con- (NBC), a Singapore-based Content land, Indonesia, and Malaysia, India sumer media campaign, participation road- development and marketing agency has been one of the largest source in a few trade shows and continued shows, to represent Taiwan Tourism Bureau markets. Even Vietnam, to an ex- education and awareness of the des- in India. tent, is witnessing a deluge of traffic tination will help stimulate demand webinars, To rope in web-savvy travel agents, from India. China and Japan are on and assist the trade in integrating consumer a webinar is also being planned later the bucket list for many. However, the destination into their itineraries this year. A brand campaign showcas- the country that’s relatively seen the ensuring enhanced travel figures for media campaign, par- ing Taiwan as a diverse and experi- least amount of traffic from India is Taiwan,” says Dhankher. ticipation in a few trade ential destination for travelers will be Taiwan. Thanks to a slew of initia- Taiwan has also made it convenient rolled out over the next few months. tives by the Taiwan Tourism Bureau for Indian tourists to obtain a visa. shows and continued “We expect to see a big splash in (TTB), this is about to change. “A simplified visa process allows for education and aware- consumer print, outdoors and radio. For starters, TTB has appointed Elan, a free e-visa for Indians who have ness of the destination With the media, we plan continued as the India representative. Spear- a US, UK, Schengen, Canadian, awareness of unique festivals, desti- headed by Ritushri Dhankher and New Zealand, Australian, Japanese will help stimulate nations, attractions, things to see and Reem Khokhar, Elan has already or South Korean visa that is valid/ demand and assist the do, and the diverse and surprising started engaging with the travel expired within 10 years of arrival in offering from Taiwan, which, in turn, trade community in India. The com- Taiwan. This process takes about 10 trade in integrating the will help generate interesting con- pany is organizing a series of road- minutes,” says Dhankher. destination into their tent for consumers and a deeper un- shows in India to interface with the A group visa process for MICE and derstanding of the destination,” says travel agents and stakeholders from leisure group which can be facilitated itineraries. Khokhar. Both travelers, as well as Taiwan. As far as numbers are con- by TTB India, along with incentives travel agents, are still unaware of the cerned, 2019 will see a sea change as for MICE groups depending on the RITUSHRI DHANKHER variety and the holistic experience Elan plans to organize several FAM size of the group and the duration of Co-founder, Elan that Taiwan has to offer. Voyager’s World | May 2019 | P13

IMAGE CREDIT: KAIZER BIENES

“Taiwan is much more than a des- mountain railway in Asia; They can “Taiwan’s cuisine is much more Chi- tination for business. The capital, enjoy a getaway at Asia's version of nese in style and also has unique in- Taipei City, includes a mix of the Hawaii at Kenting with its beauti- digenous tribal cuisine. Moreover, it ROADSHOWS modern and traditional. The tower- ful beaches and coral reefs; visit the has some of the best street food in the ing Taipei 101 with sweeping views legendary Sun Moon Lake or shop world. There’s high quality authentic THIS MONTH of the capital city and Taipei Basin; till you drop for electronics, apparel, Indian food in restaurants in all the the trendy shopping and dining in the beauty products, traditional souve- main cities too. New Delhi East District with department stores nirs and more across the island. With There is a variety of Indian restau- May 16, Thursday and buzzing restaurants, pubs and the New Taiwan Dollar equivalent to rants as well as vegetarian and vegan clubs; food trails or bargain shopping INR 2.30, it is an affordable destina- options available for Indian visitors. Le Meridien New Delhi, in popular night markets like Shilin tion, which prides itself on being a With a steady flow of business trav- Sovereign II Ballroom Night Market or Huaxi Street Night safe and visitor friendly destination, elers between Taiwan and India for Market; cultural sights like the Mar- making it ideal and appealing for many years, there has been a growing tyrs’ Shrine, traditional gardens, tem- families, business travelers, couples, Kolkata demand and interest not just to cater ples and more. Just minutes out of the special interest groups and women to Indian visitors, but from Taiwan- May 20, Monday city, one can soak away the cares of alike. A minimum of 4 nights to expe- ese people who enjoy and appreciate Novotel Kolkata Hotel the world in mineral-rich hot springs rience not just the cities, but the expe- Indian cuisine. This has led to the nestled in the lush mountain foothills riences and scenic beauty around the and Residences, ringing the Taipei Basin. The island island is highly recommended,” says opening of several Indian restaurants Pierre II Ballroom of Taiwan is compact and easy to get Khokhar. and catering for Indian groups and travelers who prefer Indian and/or around, and visitors can experience a Hyderabad rich landscape of mountains, coast- Indian food not a problem vegetarian cuisine,” says Dhankher. lines, white coral beaches, cities and Indians, particularly vegetarians, This year, travel agents focusing on May 22, Wednesday areas of natural and scenic beauty. have always been finicky about food. Asia have one more destination that Novotel & HICC Complex, Visitors can trek through the cliffs Most of them have a tough time get- could fetch great profits. Taiwan, The Ballroom of the Taroko Gorge, take a ride in ting accustomed to food in the Ori- with its visibly spectacular attrac- the over 100-year-old Alishan Forest ent. However, Indians need not worry tions, will never fail to satiate the In- Railway, the highest narrow gauge about what to eat in Taiwan. dian traveler. INDIAOUTBOUND Voyager’s World | May 2019 | P14 Preferred Hotels rolls Out I Prefer Planner in APAC

VW BUREAU

esigned to incentivize and reward Dmeeting and event planners for choosing the independent hotel experience, Preferred Hotels & Resorts has launched I Prefer Planner in Asia Pa- cific. Effective immediately, corporate travel buyers and planners across the region who book group and incentive travel at any of the more than 700 participating I Prefer hotels and resorts around the world are eligible to earn five points for every US$1 spent on

Now planners in travel hubs across APAC can IMAGE CREDIT: LOUIS HANSEL claim earned points for BIG BUCKS: Corporate travel buyers and planners are now eligible to earn five points for every US$1 spent on actualized eligible events. room revenue for events booked through Preferred Hotels & Resorts channels. actualized room revenue for group world’s first and largest global points- ings must include a minimum of 10 and redeem reward certificates meetings and events booked through based guest loyalty program for inde- rooms nights or more at participating through newly launched hotels such Preferred Hotels & Resorts channels, pendent hotels with more than three I Prefer properties. Upon approval, as Hotel EQ in Kuala Lumpur, Ma- up to a maximum of 500,000 points million travelers currently enrolled. As points will be added to the planner’s laysia and The Kitano Hotel Tokyo (equivalent to US$100,000 in room a result of the program’s success with I Prefer account, which they will be in Japan. Other distinctive properties revenue) awarded for a single event. leisure and business travelers, the brand prompted to create if an account does with impressive meeting and event fa- 500,000 points are the equivalent introduced I Prefer Planner to US-based not already exist. Points can be im- cilities include Primus Hotel Shanghai of US$1,000 in cash-value Reward meeting planners in 2015 and imple- mediately redeemed for cash-value Hongqiao in China, Harbour Grand Certificates that can be used towards mented the program in Europe in 2016. Reward Certificates in denominations Hong Kong, Gokulam Grand Hotel room nights and other on-property ex- Now planners in travel hubs such as of USD/GBP/EUR 50, 100, 250 or & Spa in Bengaluru, India, Discovery penditures during future bookings at Hong Kong, New Delhi, Singapore, 500, which are accepted at all partic- Primea in Manila, Philippines, One any participating property. Tokyo, and Jakarta can claim earned ipating I Prefer properties worldwide. Farrer Hotel and The Fullerton Hotel Introduced as a points-based model by points for eligible events by visiting Rewards certificates do not expire and in Singapore, Imperial Palace Seoul in Preferred Hotels & Resorts in August IPrefer.com/Meetings and submitting are valid until redeemed. South Korea, and Lancaster Bangkok 2013, I Prefer Hotel Rewards is the their invoices. To qualify, event book- MICE planners can now earn points in Thailand. Korea revamps MICE brand strategy

VW BUREAU  Fully Browser based Software Awarded “Best Online Product” orea is all set to introduce two  Multiple User Login Knew MICE communication mes- at IITM, New Delhi, 2017 sages to boost Korea’s MICE industry. Korea’s MICE Bureau will introduce a distinct message for each of its two di- visions – Conventions and Corporate Enquiry Management Meetings & Incentives. ‘Stay Connected for Your Success’, the Tour Itinerary & Tour Quotation Conventions division’s message, sum- marizes Korea’s three key strengths Billing (10 types) & Credit Notes in the international conference division: ‘Convenient’, ‘Advanced’, and ‘Network’. ‘Convenient’ describes Package Tour, Hotel & Vehicle Voucher Korea’s accessibility and excellent MICE and IT infrastructure, ‘Ad- Receipt/Payment Cash & Bank entries vanced’ describes Korea’s ability to The strength ‘Innovation’ describes lead cutting-edge trends, technology Korea’s ability to combine ideas with and tradition, and ‘Network’ describes cutting-edge technology to improve Auto GST Calculation & Report Generation Korea’s unlimited opportunities for in- productivity, knowledge, and experi- dustrial development and networking. ence. ‘Convenient’ once again high- Pro t & Loss Report ‘Light Up Your Passion’, the message lights Korea’s ease of accessibility and for the Corporate Meetings & Incen- excellent MICE and IT infrastructure. tives division, came upon analysis of These new MICE communication Korea’s three key strengths as a meet- messages are anticipated to strength- Special Price for Travel Agencies INR 10,000 ings and incentives destination. The en Korea’s image as a country of new Oer for Limited Period three key strengths were ‘Intriguing’, opportunities, as well as a country of ‘Innovation’ and ‘Convenient’. The traditional, cultural intrigue. Korea key strength ‘Intriguing’ came from anticipates the messages will help For free Demo & Purchase, Please contact Korea’s intrigue as a cultural pow- target audiences better understand the Mr. Pushkar Gokhale: +91 9822498293 | 7774098988 | 020-24466699 erhouse, with unique assets such as Korean MICE industry and its slogan Email: [email protected] Hallyu and rich traditional culture. – ‘Korea, Beyond Meetings.’ INDIAOUTBOUND Voyager’s World | May 2019 | P15 Indian business travelers prefer window seats: CWT VW BUREAU In contrast, 56% of Indian business travelers said they would rather have ext time you book a flight for their luggage misplaced than miss a Nyour customers, make sure you flight. ask them for their seating preference. When it comes to ground transporta- A recent research by CWT, the B2B4E tion, about 54% of travelers still prefer travel management platform, reveals traditional taxis over ridesharing ser- that two-thirds (66%) of business vices like Lyft or Uber. But there are travelers globally prefer window seats strong regional differences. In Europe, Chief Traveler Experience Officer at information on their personal prefer- over aisle seats. That rises to 71% in a full 69% Europeans prefer taxis – al- CWT. “We see significant differenc- ences. Asia Pacific, and falls to 59% in the most exactly the reverse of American es between regions – for example, in The survey found that that European Americas, with the Europeans in the travelers, 63% of whom prefer ride- booming Asia, people are more like- travelers are least willing to share data: middle at 65% window over the aisle. share services. Asia Pacific travelers ly to want a window seat, whereas in 14% of Europeans are “not willing” to Indian business travelers expressed a are more evenly split, with 56% pre- markets like the US, the view is less share their preferences either with apps strong preference for window seats, ferring taxis. of a draw.” or people while traveling for business. with 79% of those surveyed saying Unsurprisingly, with the rapid growth CWT’s research also shows that trav- That rises to 17% when traveling for they prefer scooting all the way in. of services like Uber and Ola in the elers are generally happy to share their leisure. Travelers from the Americas Globally, a narrow majority of busi- market, nearly three in five (58%) In- travel preferences with both apps and or Asia Pacific are much less likely to ness travelers would prefer to miss dian business travelers said they prefer travel industry staff – globally nine out refuse to share their preferences, espe- their flight rather than be separated ride-sharing services to taxis. of ten (89%) travelers are “extremely” cially when traveling for leisure. from their luggage – with travelers “These findings provide fascinating or “somewhat” willing to do so. That Of all the travelers surveyed, Indians from the Americas showing strongest and sometimes counter-intuitive in- applies equally to business travel and are the most open to sharing data on preference at 54%, European travelers sights into how global business trav- leisure travel, suggesting that travel- their travel preferences, with 96% at 52%, and travelers from Asia Pacific elers approach their journeys,” said ers make little distinction between the saying they are “extremely or “some- split down the middle. Niklas Andreen, Executive VP and two, at least when it comes to sharing what” willing to do so. TTC to enhance travel agent portal

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he Travel Corporation (TTC) has Tre-affirmed its ongoing commitment to its valued travel agent partners with the evolution of its My Travel Portal (MTP) platform. One year since launch, MTP has supported travel advisors in delivering an enhanced service for their customers, our guests. Everything is taken care of within the cohesive online portal, from travelers being able to personalize their trip and access day by day itineraries, to hosting an e-documentation hub and supporting advisors in ensuring a rea- sonable duty of care for every traveller. To build on the successful first year in market, and true to the family-owned, international travel group’s philosophy, driven by service excellence, TTC has invested to optimise the platform to further enhance the end to end experience with its brands. Following a 3000+ travel advisor research initiative and an in-depth consumer study on utilization and feedback, the platform now provides even greater functional- ity and ease of usability. The optimized MTP 2.0 streamlined offering means even less hassle for agents and their customers alike. From having travelers’ emergency contact details timely available now in the event of unforeseen circumstances for obtaining travelers’ personal preferences to ensure their trip becomes tailored to their specific tastes, MTP fa- cilitates assistance with vacation plans in one centralized and convenient platform for advisors. Additional brands from the TTC group will be added to MTP 2.0 in due course. Also, additional enhancements and other tools are planned to be added to MTP later this year and into 2020, to continue to enhance it in conjunction with continued travel advisor guest feedback. AMAZINGARUNACHAL Voyager’s World | May 2019 | P16 Tawang: The crown jewel of Northeast VW BUREAU

awang in Arunachal Pradesh has Tspecial significance. Not only was the sixth Dalai Lama, Tsangyang Gyat- so, born here, the ever-popular Tawang Monastery was founded by the Merak Lama Lodre Gyatso in 1681 in accor- dance with the wishes of the 5th Dalai Lama, Ngawang Lobsang Gyatso. Situated at an altitude of 3500m above the sea level, the natural beauty, and solitude of Tawang is mesmerizing. The region, nestled in a picturesque, lush green landscape, is lined by Tibet in the north and Bhutan in the south- west while the Sela ranges separate West Kameng district in the east. Tourists looking for an immersive cultural experience can head to this spectacular haven in Arunachal. The inhab- itants of Tawang are Monpa tribes who are hospitable by nature and could dole out a memorable experience for tour- Guwahati is at a distance of 340 km. Bap Teng Kang Waterfall which are available in Kolkata, Guwa- ists. Most of the travel from the plains Bap Teng Kang Waterfall is situated hati, Tezpur, and New Delhi. Most of is on a steep hill road journey, crossing Gorichen Peak 82 km away from Tawang. This 100 ft the travel from the plains is on a steep Sela Pass at 4,176 m. Tawang not only makes you feel one high waterfall is one of the most visit- hill road journey, crossing Sela Pass at with nature but it stimulates the chal- ed tourist spots in Tawang. Set amidst 4,176m (13,701 ft). Tourists can trav- Sela Pass lenger in you. Gorichen Peak is the lush greenery, the waterfall offers spec- el to Tawang from Tezpur, Assam by The Sela Pass (more appropriately right place for the adventurer in you. tacular sight to nature lovers. Popularly road. Tezpur has direct flights from called Se La, as La means Pass) is the Not only is Gorichen Peak the highest referred to as BTK waterfall, Bap Teng Kolkata. Guwahati, Assam is 16 hours high-altitude mountain pass located in in Arunachal Pradesh with 22500 feet Kang’s serenity elevates your spirits. by road. Tawang. With an elevation of 13,700 ft, height but it also poses a high challenge The crystal clear water encourages you it connects the Buddhist city of Tawang to trekkers. The gorgeous Gorichen to indulge in swimming. The nearest airports are at Salonibari Town to Tezpur and Guwahati and is Peak offers magnificent views. Wheth- Airport, Tezpur, and Lokpriya Gopi- the main road connecting Tawang with er you scale the heights or not, you are How to reach Tawang nath Bordoloi International Airport, the rest of India. Tawang is situated at a sure to enjoy the matchless beauty of Visitors to Tawang require special In- Guwahati, which is roughly a 14-hour distance of 78 km from Sela Pass while the majestic peak. ner Line permits from the government drive from Tawang.

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IMAGE CREDIT: NATHAN DUMLAO

KERALATRAILS Voyager’s World | May 2019 | P18 HOW

VW BUREAU keting blitzkrieg to refurbish high spenders and backpackers. Kerala’s touristy appeal beyond Tourism is a major contributor to n 2018, despite the loss in- the Indian shores, showcases the Kerala’s economy and a signifi- Icurred due to floods, Kerala state’s signature assets, and cel- cant source of foreign exchange. Tourism netted a record revenue ebrates local people as heroes. The increase in footfalls can of Rs 36,528.01 crore, clocking The global brand campaign, have transformative effect on the an increase of Rs 2,874.33 crore which was recently launched lives of our people,” he added. from the previous year, while the by Kerala Tourism Minister Ka- The film, which was shown as number of domestic and foreign dakampally Surendran, packs part of Kerala Tourism’s road- tourist arrivals stood at over 167 soul-stirring images of the state show in the American cities of lakh. where life moves at a leisurely New Jersey, Chicago, Houston This year, the state’s tourism pace in tranquil environs, where and Los Angeles, drew an enthu- board is geared up to bring in culture flourishes in syncretic siastic response. more travelers, both interna- traditions, where tradition com- The film has been conceived and tional and domestic, to the plements modernity in the con- scripted by Stark Communica- state. text of everyday life, all strung tions, the brand agency for Ker- Kerala Tourism’s latest together in a visual tapestry. ala Tourism for several years, brand campaign, Hu- Alongside, it offers a spectacular and directed by Vivek Thomas, man by Nature, which snapshot of the state – tranquil Director of Miramar Films. It encapsulates the state’s backwaters, beaches, house- was shot in the enchanting loca- spectacular charm in dra- boats, catamarans, Theyyam tions like Kumarakom, Alappu- matic visuals and offers artistes, hill stations, exotic zha, Arthungal, Chellanam, Fort refreshing insights into the in- wildlife, magical festivals, and Kochi, Munambam, Wayanad, terconnectedness of its people scrumptious cuisines, and there Kannur and Thaliparambu. and the bountiful nature, has is a surreal feel to it that is both Tourism Secretary Rani George received wide acclaim in inter- real and fantastical for tourists. said Kerala Tourism keeps re- national markets, firmly pushing Describing the latest campaign inventing itself with fascinating post-floods Kerala back into the as a powerful multi-media out- ideas. “The film is both sophis- itinerary of global travelers. The reach, Surendran said it would ticated and emotive. It shows campaign would run in Kerala act as a trigger to put Kerala Kerala in a wider spectrum as Tourism’s key markets, such as Tourism on a higher pedestal in a vibrant and welcoming, un- USA, the UK, Gulf countries, competitive global marketplace. derlined by a powerful human Germany, France, Italy, Sweden, “I am sure it will strike an emo- touch. This will further firm up Spain, the Netherlands, Switzer- tive chord with travelers and Kerala’s position in the itinerary land and Belgium. position Kerala as an essential of international travelers as one The three-minute destination fixture on the international trav- of the most fancied global desti- campaign film, part of a- mar el circuit. It will appeal to both nations,” she added.

NEW INITIATIVE: Kerala Tourism’s new ad-film was unveiled by actress Shobana, in the presence of Kerala Tourism Minister Kadakampally Surendran, Suman Billa, Joint Secretary, Ministry of Tourism, IMAGE CREDIT: AMBADY SASI Rani George, Secretary – Tourism, Kerala, and P Bala Kiran, Director, Kerala Tourism.

Voyager’s World | May 2019 | P20

IMAGE CREDIT: SIRI ROOSTS CHARMING Chikmagalur VW BUREAU locale boasts interesting scenic spots. In terms of premier accommodation, guests to enjoy a roomy floor plan The hill station is home to the famed Siri Nature Roosts is stealing the show with amenities such as free high-speed f you are a travel agent promoting Baba Budangiri mountain, three large in Chikmagalur. WiFi, local magazines and a bathrobe. ISouth Indian holidays, make sure caves which are regarded holy by the Siri is a tribute to Chikmagalur’s cen- Guests can also take advantage of com- you put Chikmagalur on the list. Nes- natives, the cascading Hebbe water- turies-old history and tradition. The plimentary access to the spa and fitness tled cozily in the state of Karnataka, falls, and the lush green Bhadra Wild- resort symbolizes being in harmony center to work off the extra calories. Chikmagalur has an interesting story life Sanctuary. These are only a few of with nature. In its secluded presence Beautifully created, villas include a to tell. The name of this spectacular the many attractions that Chikmagalur amidst the richest of forests, memora- spacious master bedroom, en-suite hill station has its origins from Kan- doles out. ble vacations unfold effortlessly as Siri bathroom, and an extensive kitchen. nada, the state’s native language. In While the visitor traffic is mostly from offers virtually everything that a travel- Stepping out onto the secluded patio Kannada, Chik means Young, Magal Karnataka, Chikmagalur is also beer needs. Comfortable villas and ame- you can cherish your privacy with a means daughter, and Ur means Town, coming a popular weekend getaway nities like ayurvedic spa, cultural-club private swimming pool and a view which roughly translates into ‘Young- destination for travelers from Tamil houses, treks, bird watching, etc. into the forest. All rooms are fully ser- er Daughter’s Town.’ One folklore has Nadu and Goa. The stylishly warm ambiance within viced for your complete comfort. it that this town was gifted by a village To accommodate the deluge of tour- the resort reflects the paradise through The conference hall at Siri makes a so- chief, who married his daughter off to ists, Chikmagalur has plenty of stay the patio door. Bright, airy and invig- phisticated backdrop for social events a chieftain from another village. options, including hotels, resorts, and orating, a sanctuary amidst tropical like a wedding or birthday part with a Just like the interesting stories, the homestays. heaven awaits. Standard rooms invite total capacity of 200 pax.

Need for Chikmagalur-exclusive roadshows RECOMMENDED CIRCUITS Chikmagalur has and newer homestays. What should be Petta, Dab Dabbe Falls, Honamannahalla, the potential to done to increase the tourist inflow into Manikhyadhara Falls, Kavikalgandi View Bangalore - Hassan- attract both do- the region? Point, Siri Coffee, International Coffee Chikmagalur mestic and inter- Besides educating the travel agents and Museum, Bhadra Wildlife Sanctuary, national tourists. tour operators, the tourism department Hirekolale Lake, Bhadra Wildlife Sanc- Chikmagalur (4 Nights) Patrick George, must actively promote the destination tuary, Shanthi Falls, Devarunda, Sringeri, MD, Prakruthi on social media. The tourism department Hornadu, Yagatchi Aqua Sports Hiremag- Holidays, shares must also conduct exclusive Chikmag- alur Kodanda Swamy Temple, Bleava- Chikmagalur (2 Nights) alur roadshows in prominent cities in di temple, Yagatchi Dam, Kudremukh his views on what Kudremukh (2 Nights) could be done by the government and India and abroad. The department must Natioanal Park, Kudregundi Waterfalls, local travel trade fraternity to promote also take steps to educate hoteliers about Ambathirtha, Samse Hanging Bridge, the destination. sustainable tourism. Hotel and homestay Kelagur Tea Factory & Estates, Mallaya Chikmagalur (2 Nights) associations should also take initiatives to Marutha View Point, Charmadhi Ghat, Kemmanagundi (1 Night) How do you see Chikmagalur evolve promote Chikmagalur. Bandekallu Sunset Point, and Mahathma into a preferred tourist destination? Gandhi Park. Chikmagalur (3 Nights) As per the recent survey, Chikmagalur is From a branding point of view, what the second safest and scenic destination must the government do to increase the What needs to be done to increase the Udupi (2 Nights) visibility of Chikmagalur? stay of tourists in the region? in the world after Switzerland. The lo- Besides Chikmagalur-exclusive road- Proper itineraries need to be designed. cale boats hills, peaks, waterfalls. There shows, the government must focus on Hoteliers and stakeholders must educate Chikmagalur (2 Nights) are also UNESCO sites nearby like Belur high quality content to promote the des- clients about Chikmagalur and reiterate Kudremukgh(1 Nights) and Halebid. The destination serves as a tination. Brochures and hoardings on that Chikmagalur is not a one-night des- Udupi ( 2 Nights) perfect spot for aqua sports and adven- Chikmagalur must be placed at prom- tination. This is what I am doing now. ture activities. Besides hotels and resorts, inent locations and airports across the Event organizers should look at Chik- there are also homestays where travelers country. magalur as a big venue. Gala events in Chikmagalur (2 Nights) can get the essence of the local lifestyle. Chikmagalur along the lines of ‘Wayanad Jogfalls (2 Nights) For the foodie traveler, the choices of cui- What are the major attractions in Splash’ must be conducted. Fam trips sine are abundant. Chikmagalur is also Chikmagalur? must be conducted for domestic and in- Chikmagalur (3 Nights) emerging to be a wedding destination. There is so much to see in Chikmagalur. ternational tour operators. KTF and the Of late, Chikmagalur has seen the Here are some must-visits: Mulyanagiri, Hotel Association and planning similar Mysore (2 Nights) emergence of several high-end hotels Seethalayanagiri, Bababudangiri. Datta activities. CHARMING Chikmagalur Trivik hotels is grabbing more eyeballs ROHIT HANGAL

Trivik Hotels & Resorts in Chikmag- alur has been grabbing a lot of eyeballs. Sam K Philip, the property’s For Chik- General Manager, sheds light on the magalur initiatives that need to be taken to drive more traffic to the spectacular to be hill station. promoted

How does Chikamagalur fare as an as a tourism destina- emerging destination? tion, participation in Chikmagalur has been known as the all domestic, national Land of coffee and, in fact, it is In- dia’s first coffee producing state and is and international fairs well known for its Arabica Coffee that is a must as it is a visible is grown on the Ghats. Chikmagalur also has the highest peak in Karnata- branding opportunity. ka called Mullayangiri, which is at an altitude of 6500 feet above the sea lev- SAM K PHILIP el. Chickmaglur and the surrounding General Manager, areas are well known for its culture Trivik Hotels & Resorts and heritage and have famous temples ensure Chikmaglur’s effective promo- choice award. We are also awarded such as Belur and Halebidu. As a des- tion. The tourism department is taking as India’s best family resort. In 2020, tination, Chikmaglur also has a forest biance, and comfort. Having another good initiatives to promote Chikmag- Trivik is also opening up at Coorg, range and also Baba Budangiri, which high-end brand coming into the des- alur and Karnataka. It is only matter which will be called Trivik Coorg. We holds a lot of historical importance tination would definitely upgrade the of time before we would also be well are also looking into other destinations followed by waterfalls that enriches destination and more footprints of the recognized like the other destinations that we can attach to our brand that the flora and fauna of the destination. luxury segment would be seen. in the country and worldwide. eventually will help sustain the brand. Chikmaglur has never been highlighted or promoted as a destination that What steps must be taken to pro- What are the expansion plans for How has your experience been as a holds all the above points of interest. mote Chikmagalur as a tourism brand Trivik? What other destina- General Manager of Trivik in re-liv- Efforts are been made to ensure that destination? What recommenda- tions are you looking at? ing the journey from the pre-open- the destination is promoted well. tions would you offer the tourism Trivik as a brand started its operations ing stage to the successful operating department? in 2016 in Chikmaglur. It was initially property? Trivik has made a mark for itself as For Chikmagalur to be promoted as started off with 31 suites as pre-open- I been associated with the brand since a luxury destination in its own right. a tourism destination, participation ing along with an F&B outlet. Now, 2015. Pre-opening of a brand has its How do you see the market for high- in all domestic, national and interna- Trivik Chikmaglur boasts about 43 own challenges and the place where end products such as yours evolve? tional fairs is a must as it is a visible suites spread out in 38 acres of coffee Trivik is located is not a cake walk. Chikmagalur has seen a lot of back- branding opportunity. The USP of plantation with an infinity pool, Valley Setting up spaces in the resort, setting packers and last-minute FITs (Fre- the destination has to be highlighted View coffee shop, Pure Bliss, the spa, up systems and policies, getting the quent Individual Travelers). With the strongly along with the maps connect- Arabica, the multi-cuisine restaurant, brand into the right market space, staff introduction of Trivik in Chikmagalur, ing to Chikmagalur from other desti- Robasta, the bar, and Shoals, the ban- recruitment and training required more which was launched three years ago, nations. Public spaces such as airports, quet space. The property also houses a effort and dedication. I had to keep my- it has seen a lot of high-end footfalls highways, and malls should have game zone, kid zone, health club and self focused with the guidance of my at the destination. Chikmagalur really brand visibility of the destination. adventure zone for adults and kids. We director Mr. KS Raju and my investors needed a luxury brand such as Triv- Chikmagalur as destination caters to are rated No. 1 on all the OTAs and who believed in me. Seeing Trivik now ik to fill the spaces and requirements photographers, trekkers, bird watch- social media platforms. Trivik has also makes me really proud and happy as all of the so-called AITs (All-Inclusive ers, and enthusiastic cyclists. All these been awarded India’s No. 2 hotel in the our efforts have slowly started to reap Travelers) who look into luxury, am- segments can be effectively tapped to luxury segment through the travelers’ benefits for the brand in its road ahead. traTRAvVelELTTECHech Voyager’s World | May 2019 | P22 HOW

VW BUREAU in 2018 to 35 percent in 2021. experience-oriented travelers; and ex- • Budget business traveler: 86 per- isting travelers research online but the cent of them researched online where- he Indian traveler has come of Online is a significant source of re- lack of trust in payments and booking as only 60 percent book online, cumu- Tage, spending approximately $94 search experience make them end up booking latively spent $20 billion in 2018. This billion in 2018, on around 2 billion do- Elucidating the planning journey of offline. If travel players tap these on- cohort makes their decisions based on mestic and international trips, helping Indian travelers, both for business line users through personalized mar- cost of travel, availability and consul- the Indian travel and tourism industry and leisure, the report calls out five keting, messaging and travel plans, tation amongst their personal business achieve unprecedented scale. The mo- phases of a customer journey - Inter- they can further augment online travel network. mentum is expected to continue and est, Research, Booking, Experience bookings. This can be done by adopt- • Experience-oriented traveler: the industry will grow at a 13 percent and Sharing. ing digital technologies to influence Around 70 percent of their bookings CAGR to $136 billion by 2021, ac- The report states that during key re- customers early in the journey and were done online. and cumulatively cording to a report, ‘How Does India search-heavy phase of interest, re- moving from one-time engagement to spent $22 billion in 2018. They exten- Travel,’ released by Bain & Company search and experience, digital plays ongoing relationships to have a posi- sively research both online and offline and Google India today. The report a pivotal role with over 86 percent of tive impact.” for ‘authentic’ experiences and conve- outlines how India spends on travel, consumers being influenced by online “There is a perception amongst con- nience of options; display high loyalty the influence of online channels in their channels. During this phase, travelers sumers that online channels are geared towards preferred brand of airlines or purchase journey and potential growth spend their maximum time on search, towards premium customers, along hotels and actively share experiences. opportunities for travel businesses till travel tour provider websites, price with a marked distrust around payment • Budget group traveler: 90 per- 2021. comparison websites, and travel arti- and pricing terms. It is imperative for cent researched online and 55 percent Deep diving into the $136 billion cles. Online video too plays a signifi- businesses to address these concerns in booked online, cumulatively spent $29 spends, the report cites a 12 percent cant role with 21 percent of travelers order to effectively tap into the grow- billion in 2018. They make multiple growth in transportation ($50 billion), being influenced by this platform. In ing base of users,” said Arpan Sheth, decision-makers in the process and 13 percent growth in lodging ($21 the booking and sharing phase, the partner Bain & Company. The report take the final decisions based on min- billion) and consumption, which in- report states that nearly 60 percent of further identified the five cohorts of imal cost. cludes spends on shopping, recreation customers book transport and lodging travelers in India, across business • Occasional travel visiting friends/ and food, to grow at 13 percent ($65 online, and over 50 percent share feed- and leisure travel, and categorized relatives: 92 percent researched on- billion) over the next three years. Ad- back online with social media being each against their online research be- line but only 60 percent booked on- ditionally, as more people come online, the dominant platform. haviour: line, spent $6 billion in 2018. They smartphone penetration improves and Talking about the market opportuni- • Frequent flyers: Nearly 70 percent maximize family convenience within use of digital payments goes up, the ties for online travel players, Vikas of them booked online, cumulatively a budget and believe online terms and report estimates that Indian travelers Agnihotri, Country Director - Sales, spent $17 billion in 2018. They make conditions are restrictive. will spend an additional $24 billion on Google India, said, “New users per- their choices based on convenience, However, challenges remain in meet- online travel bookings over the next ceive that online channels are geared availability, brand preference and past ing the expectations of these travelers. three years, a growth from 25 percent towards the more frequent flyers and experiences. Customers perceive online channels digital influences travel

Fueled by online apps, indian travelers to spend an additional $24 billion on online travel bookings over the next three years.

IMAGE CREDIT: ANDERS JILDÉN

geared towards premium cohorts (frequent flyer and experience-oriented traveler), while mass cohorts, with $55 billion in spending, remain underpen- etrated. There are about 160 million non-transacting active Internet users in India with only 5 percent of online travelers from Tier-2 or Tier-3 cities. There is a significant (20 percent) dif- ference between the booking rates of premium cohorts and mass cohorts, the latter being also dissatisfied with online channels (~33 percent satisfied) vs. premium cohorts (~42 percent). The second challenge is in penetrating existing users who exhibit a marked distrust in use of online channels to make bookings, especially around payment and pricing terms and booking experience compared with offline channels. Consequently, their online usage drops between the research (>86 percent on- IMAGE CREDIT: CLARISA GUERRA line influence) and booking phases (~40 percent offline bookings). FINDINGS: Studies claim nearly 60 percent of customers in India book transport and lodging online. The report cites five major shifts that marketers need to make to market to the lize consumer technology to penetrate to customer needs across the purchase to $24 billion in incremental revenues online travelers - First, alleviate con- mass segments (standardize, enable journey. through online channels by 2021. In sumer concerns by improving the book- sharing), reach non-transactors (build “The contribution of travel and tour- order to benefit from this trend, busi- ing and payment experience to build a offline presence), and create new user ism’s spend in India has reached de- nesses need to actively increase new trusted brand and increase adoption. access. Moreover, they need to find veloped market levels, from 6.7per- user adoption and increase penetra- Second, they need to address the nega- innovative and frugal ways to package cent of GDP in 2013 to 9.4 percent in tion in the existing user base across tive customer perception issues by mass the experience to increase both adop- 2018. This growth, combined with a the purchase journey,” explained Joy- customization to drive higher share tion and retention. Finally, they need to rapidly growing internet user base and deep Bhattacharya, partner, Bain & in the segment. They also need to uti- create a robust digital backend to adapt adoption of online bookings will lead Company. festivals of theWORLD

Dragon Boat Festival June 7, Singapore Yosakoi Soran Festival Thumping drumbeats and delicious dumplings are the exciting ingredients June 5-June 9, Japan that make the Dragon Boat Festival a sizzler of a festival in Singapore. One of the most enduring legends associated with this celebration tells the story of Yosakoi Soran Festival is an annual festival held in early June in Sap- Qu Yuan, an incorruptible minister of state during the Warring States era of poro City, Hokkaido. The festival was held in 1992 for the first time China. Once a trusted advisor, he was banished by his emperor due to political and the scale gets bigger and bigger every year, inviting over 2 intrigue and in despair, threw himself into the river and ended his life. Because million visitors. The festival features Yosakoi Dance (originally from he was well-loved by the common folk, fishermen started to beat their oars Kochi prefecture) and Soran Bushi (traditional music in Hokkaido). against the water in a desperate attempt to stop the man-eating fish in the Aabout 300 teams participate the festival, performing on several river from devouring his body. Others threw cooked rice wrapped in leaves stages and parade through the city. into the water, in the hope that the fish would eat them instead. This resulted in today’s dragonboat races and the dumplings – two of the most distinctive aspects of the festival.

La Batalla de Vino de Haro June 29, 30, Spain

This mighty wine fighting festival takes place each year in the picturesque village of Haro in June.The day begins at 9:00 am, with a procession of people old and young,all carrying jugs, bottles, botas and other types of containers filled with red wine. The location is the beautiful Rioja wine growing region of northern Spain, for wine and party lovers this is must visit festival in Spain. The festival is held on St Peters day to honor the local wine production. Basically the locals and visitors climb a mountain and throw wine over each other, what could be more fun! The region of Haro is one of Rioja’s top wine producing municipalities with over 40% of the areas vineyards located here. Producing great quality wine is the mainstay of the local economy and celebrated in style each year. Voyager’s World | May 2019 | P25 Vivid Sydney Fest May 24-June 15, Australia

Vivid Sydney Fest makes the whole city look happening through creativity and inspiration, showcasing lovely light projections on the majestic Sydney Opera House sails, performances of both local and internationally renowned musi- cians, as part of Vivid Live and a non-chargeable Al-fresco exhibition of inter- active light sculptures namely the Fire Water. It is every photographer's dream due to its assorted artistic collections, debates and public talks from Australia's creative minds and nearby areas and thus celebrates the city as the innovative hub of the Asia Pacific. Further, the new additions ofV ivid Live and and the Song Summit will also help to deliver a fantastic winter this year. However, step into the multi-hued Indian-Australian Saga and eat from the deluxe buffet to have an incredible dining experience. This fiesta of light and music also sounds attention-grabbing because of the presence of the rocker-artist team, Laurie Anderson and Lou Reed, who will also be co-curating it.

The International Animated Film Festival June 10-June 15, France Who will win the Cristal award? Every year in June, the same suspense grips the charming town of Annecy. Having become a world leader in the field of animation over the years, the Annecy Festival offers an international competition with over 200 films from around the world including short and feature films, TV movies and final year student films. Alongside the competition there are premières at the town's various venues, exhibitions, student meetings, conferences, retrospectives and signings. Every night, free outdoor screenings take place on Le Pâquier field. Founded in 1960 and organised by CITIA, Annecy Festival's aim is to reveal and promote creations by the greatest animation studios as well as young talents. Throughout the week, the Annecy Internation- al Animated Film Festival is accompanied by the International Animated Film Market (Mifa). This market aims to promote meetings between professionals and inform about current events and developments in the animation industry.

Moray Walking & Outdoor Festival June 14 to June 23, Scotland The Moray Walking and Outdoor Festival is the brainchild of the Moray Way Association. It started in 2011 as The Moray Walking Festival and was a very small affair with a few walks spread over 3 days. It was originally envisaged as a means of promoting The Moray Way, a newly established 100mile circular trail. By 2018 there were 58 events spread over 10 days. Walks vary from very gentle strolls to challenging endurance evnts. Other activities vary from year to year but recently have included cycling, kayaking, skiff rowing, surfing, birdwalking, storytelling, hill skills, bushcraft, white water rafting, wild swimming, heritage events and wild life watching and indoor talks. It is now one of Scotland’s premier Outdoor Activity Festivals. Anyone looking for active things to do outdoors is likely to find something to suit their interests here in Moray.

Psychedelic Experience Festival 2019 May 30- June 02, Germany

Keep your eyes open. The top-class lighting and decoration teams bring colorful dreams to a new reality. With sun and moon, light and shadow, enthusiasts from 50 countries will initiate the psychedelic summer together on the festival grounds in Ruthen. This year, the psychedelic trip in Ruthen in response to the scheduling of another festival starts a few days later than usual. So you can celebrate relaxed and rested at both events. For four days non-stop, the visitors of the Psychedelic Experience Festival merge with the magic of movement in exuberant peaceful coexistence. Everyone is invited to dive into the thrilling rhythms with top artists from around the world for more than 70 hours and become one on the dancefloor. FLIGHTTALK SpiceJet launches 12 new domestic flights VW BUREAU Jet has also announced a slew of new The new flights from Mumbai and lore, Coimbatore besides additional international flights. The airline has Delhi will be operational from Termi- frequencies to Chennai, Delhi, Patna, piceJet has launched 12 new do- already opened bookings for Mum- nal 2 of Chhatrapati Shivaji Maharaj Hyderabad and Kolkata. Smestic flights connecting the key bai-Bangkok flight. SpiceJet will International Airport and Indira Gand- The airline also ramped up its opera- metros of Mumbai and Delhi with soon connect Mumbai with Hong hi International Airport respectively. tions from Delhi recently with addi- a host of cities on its domestic net- Kong, Jeddah, Dubai, Colombo, As a pro-active measure, to counter tional frequencies on the Delhi-Pat- work. Of these, six are to and from Dhaka, Riyadh, and Kathmandu. the ongoing crisis resulting in a huge na-Delhi and Delhi-Bengaluru-Delhi Mumbai while six connect Delhi. Reiterating the airline’s commitment shortage of capacity in the Indian sectors besides connecting both Del- To cater to the increased demand towards enhancing connectivity be- aviation market, the airline has been hi and Mumbai better. created due to a shortage of capac- tween key metros and smaller cities, consistently working towards intro- With the new flights, passengers ity, starting April 1, SpiceJet has SpiceJet has introduced new flights ducing new flights and frequencies to from Bengaluru, Chennai, Gorakh- announced 77 flights which include on the Delhi -Vishakhapatnam and restore normalcy. The airline has in pur, Srinagar, Vishakhapatnam and 48 flights connecting Mumbai, 16 Delhi - Kochi sectors. the past few weeks introduced a host Kochi will be able to easily travel to flights connecting Delhi and 8 flights All the new flights introduced will fly of new flights from Mumbai to Madu- a host of other cities both on Spice- between Mumbai and Delhi. daily and SpiceJet will deploy its Boe- rai, Jammu (via Srinagar), Dehradun, Jet’s domestic as well as internation- In addition to these 77 flights, Spice- ing 737 NG aircraft on these routes. Guwahati, Jaipur, Amritsar, Manga- al network via Mumbai and Delhi.

Passenger traffic at Indian airports reports decline

VW BUREAU

ccording to a recent report by the Ainternational Credit Rating Agency (ICRA), passenger traffic at Indian airports have shown a year-on-year decline as of March 2019. After years of strong growth, the traffic growth at Indian airports has hit an air pock- et with passenger traffic declining by 1.1% (Y-o-Y) in March 2019. This has dragged down the FY2019 passenger traffic growth to 11.6%, making it the lowest over last five fiscals. During the same period, the aircraft traffic grew by 12.1%, while the cargo traffic increased by 6.0%. Harsh Jagnani, Vice President and Sec- tor Head for Corporate Ratings, ICRA, said, “The slowdown has been witnessed primarily in Q4 FY2019, wherein the passenger traffic increased by only 3.9% Y-o-Y, as against growth of 14.5% in the first nine months. Further, the decline in March is the first instance of Y-o-Y traffic de-growth in a month since February 2013. Thus, the robust growth trend of last few years, wherein the CAGR had been 17.5% (FY2015-FY2018) has been arrested. This can impact revenues and margins for the airports sector, at a time when many of them are undertaking sizeable capex.” The decline in passenger traffic follows the increase in airfares due to lower number of flights owing to multiple issues. The overall aircraft traffic also witnessed marginal de-growth of 0.1% in March 2019, led by decline of 1.0% in international aircrafts, while domestic aircraft movement re- mained stagnant. As for airport-wise passenger traffic movement, the same has shown mixed trends, but the major airports of Delhi (-9.4%), Mumbai (-16.2%), Chennai (-7.4%), and Cochin (-11.3%) have reported sharp Y-o-Y decline in March 2019. On the other hand, Bengaluru, Hyderabad, Ahmedabad, Gu- wahati, and Goa have maintained growth momentum. Overall, metro and non-metro airports reported contrasting performance with former de-growing while the latter reported growth. This affirms diversifica- tion of traffic across multiple cities of the country. India MICE STATS # Meetings, Incentives, Conferences & Exhibitions or MICE tourism is estimated to be growing at a CAGR of 7.5% to reach US$1,245 by 2023, globally. # India ranks 5th in the APAC region, behind Japan, china, Republic of Korea and Australia. # In 2018, MICE tourism in India was pegged at Rs25,000 crore. # The MICE industry in India is estimated to have a space of about 5 lakh sqm, which is expected to cross 15 lakh sqm over the next 2-3 years. # In 2017, India ranked 24th globally in terms of international meeting organized with 175 meetings taking place during the year. The number of participants estimated to have attended these meetings is 73,21349. Voyager’s World | May 2019 | P28 Outbound

and INDIA... If destinations are serious about adding numbers and attain their statistical 'Nirvana', it will hold in good stead to focus on MICE movements.

ROHIT HANGAL at an annual growth rate of 10 - 12% growing MICE markets in the world! / E-Visas / Group Visas. Long visa ap- over the last seven years and further If destinations are serious about add- proval time over 7 days will help you hen the going is good and the expected to grow at a Compound An- ing numbers and attain their statistical stay uncompetitive. Indians love free Wcats are at play, can the Indian nual Growth Rate (CAGR) of around 'Nirvana', it will hold in good stead to visas! There was one wedding group MICE still be stuttering around? What 7.23% during 2016 - 21. UNWTO focus on MICE movements! Indian from Kolkata, which took over 20 started as a trickle is almost reaching a further estimates Indian spend power traditional businesses prefer short-haul helpers to lift luggage of guests! The range of a matured storm! The globe- as being at least four times that of the destinations such as Thailand, Sin- higher the number of documents for trotting Indian is all set to disembark Chinese and Japanese. The average gapore, Malaysia, Indonesia (mainly the visas, the less popular the destina- on International shores on a stomping Indian spends USD 1,200 per visit as Bali), Sri Lanka and Dubai. What will tion gets. Credit to the US Consulates spectacle of money, aspiration and, of compared the Americans, who spend endure as a MICE Destination catering in India, they sometimes offer Group course, bragging rights! USD 700 and the British, who blow up to the needs of the Indian MICE mar- Visa interviews for Indians. Indians International Research body DPI Re- USD 500! ket, here are a few attributes: would be probably the only consumer search states "India is poised to be The growth figures augers a favorable Planning a board meeting at Gambling anywhere in the world, wherein, if not the world’s fastest-growing outbound response from the National Tourist Of- Meccas of Las Vegas and Macao to or- for the cumbersome visa procedures, MICE tourism market, generating over fices, who are vying for a piece of the ganizing a fun-filled dealer rendezvous can actually plan and execute an event US$ 45 Billion by 2025 in revenue and Indian action. The Indian mission of on the Ibiza water-front no longer rais- in Europe on a week's notice! will generate more than 2 Million out- the United States, a destination previ- es eyebrows. Well, even our well-oiled Direct flights and connectivity: With bound MICE tourists by 2020." The ously perceived as a major VFR mar- Swamis has discovered new occasions air connectivity, currently on steroids 'World Travel and Tourism Council' ket has now undertaken as per Export and added to their followers by hold- mode, in spite of Jet Airways losing its (WTTC) reports Indian spends outside USA, activities to stimulate the MICE ing their Satsang’s and Yoga discours- wings, the logistical support to desti- the country while traveling abroad has market and counter perceptions of the es in middle of the high seas, aboard nations for multi-city boarding of dele- doubled in the past 10 years, from $7.5 US being a difficult destination due to some of the finest luxury cruise-liners! gates have also helped in the rapid rise billion in 2005 to nearly $16 billion in concerns about visas, costs, and dis- Easy and cheap Visas: Bulk of the Indi- of meetings and events held overseas! 2015. The United Nations World Tour- tance. an MICE market is highly cost-driven. Three - Four hours of flight-time are ism Organization (UNWTO) estimates The Indian MICE market will grow The rule is simple, the higher the cost ideal, but not a compulsion! If you are that India shall account for 50 million exponentially and, if numbers do in- of visas, the lower the destination pref- looking at bigger group movements outbound tourists by 2020, growing dicate, it is poised to be the fastest erence. Preference for Visa on Arrival from India, the higher the connected Voyager’s World | May 2019 | P29

Growth, Challenges, and Growth! If destinations are serious about adding numbers and attain their statistical 'Nirvana', it will hold in good stead to focus on MICE movements.

cities are with the destination, more mix of noise, music, and unlimited working with the Indian market, re- for unique meeting spaces, though chances of one bagging the event. alcohol), especially if you are cater- marking that for the very first time, he on the upswing is still small! Jungle Multiple Airline embarkation points ing to a dealer meet! One Cruise-liner came across a term called 'Non-Veg- Safari camps, Meetings in Antarcti- are nice, but never underestimate the found it the hard way when they had etarian'. If catering to a South Indian ca with the Penguins, Breakfast with power of an Indian wedding group, to refund the fare to other guests, who group, don't forget to offer Curd Rice, the Orangutans, Weddings on the tur- where at one instance, a planner had to were clearly discomforted by the be- you'll win them over for life! Well, just quoise waters and other bewitching charter three aircraft to ferry marriage havior of some of the members of this some food for thought! settings, etc., all offer tremendous guests from Kolkata to Port Louis in elite group recently! Availability of Hotels and event infrastructure: Para- niche opportunities and a growing Mauritius, paying three times the av- Hard liquor is important while Wine mount! Indian companies rarely chose market! A Travel Agent recently was erage fare! and Cheese are for those from a near- anything less than a four-star hotel' even planning the logistics for a pro- Indian food: What is about Indians and by planet! Your catering manager will Preference is given to hotels with gram in Turkey for Indian corporate their food preference? Well, it is what have his hand's full, but that’s the way good ratings, service standards and to organize a team building activity it is..Indian food is mandatory for big it is! Do not see this change in a hurry! above all, flexibility. Big groups - get on the Bosporus strait in Istanbul on a groups, though some will surely try and of course, Dinner starts any time ready for requests for triple sharing, Yacht race from the Asian to the Euro- the local fare. Get your list of Indian after 8.00 pm and at most times go on late-check outs (it can vary from 30 pean Side of the country! restaurants out, speak with the Con- till dawn. minutes to 12 hours!) and last-min- With only about 2% of the population vention Hotel on getting Indian food. There is a growing market for an up- ute cancellations / additions, etc. In having traveled abroad or even own Educate them about the preference for market, luxurious, boutique small Room-dining and baggage services are a passport, the potential is immense Indian food, Jain Food, Indian Veg- meetings. Even in this case, it should expected! The request is simple - Best and only poised to grow. The Out- etarian food (not Asian Vegetarian). be noted to include a vegetarian and in the 'value-for-money' deal-class. bound MICE Market from India is no Also, explore opportunities for Indian Jain menu. The Indian luxury market India is probably, the world biggest mood to slow down! The onus to tap Chefs to fly down to help cater for the is predominantly vegetarian, with over last-minute market and one's ability to a market, wherein the rewards to the group. At most Indian mega weddings, 80% of the top 500 Richest people in adapt would only enhance your ability economies are immense by hosting having an Indian Maharaj being flown the country, belonging to communi- to win over! Indians cherish helpful an Indian MICE traveler clearly lies down is almost certain! The One big ties that can relish, endure and nurture assistance over the stiff-upper-lip ex- with discerning destinations and con- Gala Dinner can be a raucous affair, Vegetarianism! Remember, meeting a treme professionalism. vention-bureaus! and of course..more running late into the night (on a heady South African DMC, who had started Unique MICE offerings: The market MICE to catch! Voyager’s World | May 2019 | P30

ACTEEDUCATION FORUM

ACTEunlocks the potential of Indian CORPORATE TRAVEL

VW BUREAU important for us to make sure that the engagement with these travelers con- he Association of Corporate Trav- tinue to remain stronger. In terms of Tel Executives (ACTE) recently changing demographics, there is also hosted the ACTE 2019 Education an impact on changing lifestyles,” he Framework at The Ritz Carlton, Ban- said. galore. The event saw active partici- Citing a recent survey, he explained pation from corporate travel buyers that the current generation of travelers as well as suppliers. Representatives places a premium on experiences rath- from airlines, hotels, and travel com- er than products. “Rather than owning panies shed light on the trends shaping a car, they want to spend that money the corporate travel industry. The key- on making sure they have the best note address was delivered by indus- experience. They put a premium on try stalwarts who highlighted the im- experiences in life rather than buying mense opportunities in business travel products off the shelves,” he said. He and how these could be leveraged to added that travel opportunities doled make the corporate travel experience out by companies could have an even better. greater impact on employee loyalty, Amanpreet Singh Bajaj, Country productivity, and performance. Manager, Airbnb-India, shared some “Engaged users are the reasons why interesting stats. He pointed out that companies grow. Engaged employees corporate travel is evolving, thanks to drive productivity. And travel is one of the changing mindset of the millenni- the ways to incentivize them,” he said. als and Gen Z. By 2025, with the mil- Highlighting some interesting trends, lennials along with Gen Z will form Bajaj pointed out that people in cor- the largest travel group. This will also porate do not view travel as a mere reflect on the business travel, he said. transaction. “Most people who travel “The way the millennials and Gen Z for work want to have fun, discover think will have a deep impact on how something new, and want to learn a KNOWLEDGE PLATFORM: ACTE 2019 Education Framework at The Ritz Carl- people travel, how corporates look new culture. They are looking to net- ton, Bangalore, was held on April 26. The event saw active participation from at business travel, and how it will be corporate buyers as well as suppliers. work and engage in passions that they IMAGE CREDIT: CHAIT GOLI

don’t get to access in their respective bration of Karnataka’s rich heritage and corporate travel suppliers. We geographies. They see travel as an and culture. Designed to provide the are represented across the US, Eu- opportunity for personal growth,” he highest level of passenger comfort rope, and Asia. We are educational said. Airlines and dramatic visual impression, upon in nature. We look to connect corpo- Airports also play a crucial role in completion, the new terminal will rate travel buyers with suppliers for corporate travel. Raveen Pinto, Vice are dom- substantially increase the overall ca- knowledge exchange and to share President, Aviation Business, Ban- inated by pacity of the Airport,” he said. emerging trends. We are also looking galore International Airport Limited low-cost The event also focused on interesting at education and efficacy. In India, (BIAL) – the operator of the Kem- topics like ‘Distribution channel costs we have a pipeline of events every pegowda International Airport, Ben- carriers. While this is and their impact on the hotel program year, notably in Delhi, Bangalore, and galuru (KIAB) – shed light on the very convenient, it also performance,’ ‘Visa procedure -The Mumbai. These conferences help ex- enhancements at the airport. “Airports future in the digital era,’ and ‘Ground change best practices and update each are becoming cities by themselves creates a very competi- transportation: A reality check and fu- other on the trends,” he said. ture trends.’ and should be a reflection of what the Holden also pointed out that India is city offers. Airports are also joining tive environment. This A panel discussion on distribution a huge market for corporate travel. the journey to offer memorable ex- channel costs brought to the fore sev- way, corporate buyers “Airlines are dominated by low-cost periences. Bengaluru is very well po- eral challenges faced by the corpo- get a good deal. carriers. While this is very convenient, sitioned as the IT capital of India, so rates and the need to address the gaps it also creates a very competitive en- innovation is at the forefront. KIAB and loopholes by the hotels and travel vironment. This way, corporate buyers served 33.3 million passengers in FY JOHN HOLDEN companies. get a good deal,” he said. 2018-19,” he said. Regional Director, More sessions like these would help He added that India has varied options As passenger traffic continues to grow Asia, ACTE Global all the stakeholders chalk out better exponentially, BIAL has undertaken solutions, said the participants who in terms of hotels. “On one hand, you a massive Rs. 13,000-crore capacity Airport a substantial capacity boost. took part in the event. have the local hotels; on the other, there expansion to cater to the long-term The second terminal – T2 – is our ded- John Holden, Regional Director, Asia, are international chains. This makes it demands of the aviation market in ication to this beautiful city of Benga- ACTE Global, stated that similar easier for corporates to select a com- India. This includes the first-phase luru. “Designed as a reflection of this events are planned across India in the fortable business-grade hotel,” he said. construction of a 255,000-sq.m Ter- City, T2 will be founded on 4 pillars: near future, as such sessions would In an effort to bring in more corporate minal 2, an advanced Cat-IIIB Code-F technological leadership, being a ter- help share best practices. buyers and suppliers under one roof, Capable Runway and landside expan- minal in a garden, environmental and “ACTE is a global association. Our ACTE is planning to organize similar sion, which, once ready will give the ecological stewardship and a cele- members are corporate travel buyers events in India. Voyager’s World | April 2019 | P32 ARABIAN TRAVEL MARKET 2019 Highlights

VW BUREAU portunity for industry stakeholders applications ranging from voice and of tech topics, including how emerg- to discover new trends shaping the facial recognition, chatbots and bea- ing technologies are simplifying travel he 26th edition of Arabian Travel travel landscape and explore innova- con technology to virtual reality, experience, how social media can be TMarket (ATM) was held in Dubai tions changing the face of travel trade blockchain as well as robotic con- effectively used to positively change from April 28 to May 1. The four-day worldwide. cierge, the guest or passenger experi- the perception of a destination, and event played host to travel agents, tour Danielle Curtis, Exhibition Direc- ence is destined to become even more how immersive technologies like operators, hoteliers, event manage- tor ME, Arabian Travel Market, an- automated,” said Curtis. virtual reality (VR) and augmented ment companies, travel technology nounced that ATM remains the focal In view of this, technology in travel reality (AR) are engaging travelers. providers and other relevant players point for the Middle East’s travel in- was one of the most discussed topics The sessions also shed light on virtual in the travel and tourism space around dustry and continues to be at the fore- at the mega event. The Travel Tech payments, and pointers on choosing the globe. front of the digital evolution. Theatre at ATM, sponsored by Sabre, the right digital influencers. This year’s ATM was a landmark op- “Whether that’s through innovative served as a sounding board to a variety The Digital Influencer’s Speed Net- Voyager’sVoyager’s WorldWorld | | April May 2019 | P33

working session provided oppor- ‘Women in Travel’ was another The ATM Global Stage also played el of industry experts discussed new tunity for exhibitors to take part in sought-after topic at this year’s ATM. host to Travel Agent’s Academy. This infrastructure, regional development mini-meetings with over 50 travel Women today are looking to forge op- educational platform came in handy hotspots, and hotel models that would bloggers to explore ways to work to- portunities of their own. The Women for travel agents to network and learn help scale new heights in delivering gether in the future. in Travel meetup at ATM 2019, which about new destinations. The three-hour world-class customer experience. The event also focused on the impor- attracted a huge participation, served free training also imparted knowledge Shedding light on the future of travel, tance of creating compelling brand as a motivational platform for women of how to sell destinations better. a panel that comprised top brass from content that would help travel compa- entrepreneurs as well as those work- The focus was also on hotels. The ATM Google, Booking.Com, Sabre, and nies sell better, Dr Hamish McPharlin, ing in the travel and hospitality sec- Hotel Industry Summit turned the Emirates, discussed how the global Head of Insight, BBC Global News, tors. The session taught women how spotlight on upcoming developments, travel landscape is rapidly evolving shed light on ways to deliver content to acquire self-confidence and culti- technologies and concepts that are set with the lines between traditional and with impact and efficiency. vate leadership qualities. to shape the hospitality sector. A pan- non-traditional travel retailers blurring. THE ONLY MULTI DESTINATION EVENT THE ONLY B2B TRADE SHOW FOCUSSED ON OUTBOUND TRAVEL

A B2B trade event connecting buyers & suppliers of outbound travel industry from across the globe, o ering unparalleled networking & contracting opportunities.

• The Middle East Edition of OTR - 2018 witnessed a footfall of 550 eminent buyers across Dubai - Kuwait - Qatar - Oman. • India Edition 2 for 2018 held across Delhi - Ahmedabad - Mumbai witnessed an overwhelming presence of over 1200 buyers. • Over 1800 buyers attended the India - Edition 1 of OTR in January, 2019 across Delhi, Kolkata, Hyderabad, Ahmedabad, Mumbai. • OTR is the only focused buyer event on invitation basis; & witnesses key decision makers amongst the travel trade

For Participation Please Contact: Email: [email protected] | [email protected] Mob: +91 9945279001 | +91 9845238980 For Sponsorship Please Contact: Email: [email protected] Mob: +91 8748929534 www.outboundtravelroadshow.com Voyager’s World | May 2019 | P35 EXECUTIVE HIRES

Anil Chadha Hélène Wilson Vice President - Operations, VP-Employee Experience, Hotels Division, ITC Hotels CWT CWT, the B2B4E travel Anil Chadha has taken over as management platform, has Vice President - Operations, Hotels appointed Hélène Wilson as VP of Division, ITC Employee Experience. Wilson’s Hotels. Chadha, who used to be the cross-cultural sensitivity, gained Vice President - South & General by living and working all around Manager - ITC Grand Chola, Anirban Sengupta the world, will help provide a Chennai, will now be heading Senior Vice President, consistent, high-quality experience the operations from Delhi. His 2Hub to CWT employees. Wilson will be leadership characterized by people based in Paris. She has international management and team building Ashish Nehra HR experience, acquired at a skills drives the result-oriented, 2Hub has appointed Anirban Sengupta as Senior Vice President. Director-Food & Beverage, variety of organizations such as passionate and ethical work culture Accenture, SITA and Laureate that he inculcates. Sengupta’s last stint was with Four Seasons Hotel Bengaluru KW Conferences where he Education. Her expertise spans was responsible for driving a Ashish Nehra has been appointed employee experience, business progressive roadmap for the as Director of Food & Beverage at partnering, talent management, HR company. At 2Hub, he will focus Four Seasons Hotel Bengaluru. In transformation, and HR analytics. on shaping the firm’s growth his current role, he is responsible strategy, strengthening existing for overseeing Food & Beverage at client relationships, and creating this new destination in the Garden opportunities in the corporate City. Nehra sees his role as weaving domain. “As part of 2Hub’s unique a common thread between the client-centric culture my new outlets by focusing on consistency role is firmly about supporting and quality, no matter where one clients through this time of peak chooses to dine at Four Seasons. complexity. I am looking forward Nehra started his career as a trained to creating some stimulating work,” pastry chef in Switzerland during he said. his formative years.

Mahema Bhutia Director of Marketing, Four Seasons Hotel Bengaluru Richard Carrick Non-executive Director, Mahema Bhutia has been appointed Air Charter Service as the Director of Marketing at Four Seasons Hotel Bengaluru. Air Charter Service has appointed In her current role, she will be Richard Carrick as a non-executive responsible for overseeing the sales director to the company’s group and marketing team during the pre- board. Carrick has extensive opening phase while positioning the marketing and general management hotel as the No. 1 luxury destination experience of tour operating, in the city. Having worked in Paris Nikita Das Shalabh Verma travel retailing and airlines. He for close to a decade, Bhutia has Sr. Cluster Marcom Head, General Manager, has been CEO of both MyTravel a unique vantage point of gauging Bangalore Hotels, Marriott International Hyatt Place Hampi and Hoseasons, as well as a near the international market, while her six-year stint at PrivateFly. Carrick experience with renowned brands Nikita Das has been appointed Shalabh Verma has been appointed has extensive marketing and gives her an understanding of the as the Sr. Cluster Marketing as the new General Manager of Hyatt general management experience of finer aspects of the luxury scenario. and Communication Head for Place Hampi. Verma is a seasoned tour operating, travel retailing and Bangalore Hotels, Marriott hotelier with over two decades of airlines. International. With an experience of experience in the industry. He has over a decade, Das brings with her been associated with the Hyatt Hotels vast knowledge and experience in & Resorts for 10 years, where he the hotel industry. In her new role, has worked with multiple properties. she will oversee marketing and In his new role, Verma will be communications of three Marriott responsible for the entire operations properties in Bangalore i.e. JW and will spearhead the growth and Marriott Hotel Bengaluru, Sheraton development of the hotel. Grand Bangalore Hotel at Brigade Gateway and the Renaissance Race Course Hotel. HAPPENINGS Voyager’s World | May 2019 | P36

Harbour Plaza Hotels hosts roadshow

arbour Plaza Hotels, Hong Kong’s largest hotel group, was in India to Hpromote their properties. The company’s sales team organized a series of marketing activities and meetings with the Indian partners. The sales representatives met up with more than 200 customers from corporations, professional conference organizers and travel agencies in Mumbai and Delhi. The delegates were from Harbour Grand Kowloon, Harbour Plaza Metropolis, Kowloon Harbour Front, Harbour Plaza 8 Degrees and Harbour Plaza Resort City. “India is a key market for our hotels in Hong Kong. We like to bring to our business partner the latest updates and development of our group which include the recently renovated Harbour Grand Kowloon lobby with the ‘Prisms of light,’ a chandelier of 150,000 pieces Swarovski crystals,” said Priyanka, Director of Nijhawan Group, GSA for Harbour Plaza Hotels & Resorts in India.

Accor wins two awards at HICSA 2019 t the recently concluded Hotel Investment Conference – South Asia (HICSA), AAccor’s Novotel Chennai Chamiers Road and ibis Pune Hinjewadi were each adjudged as the best hotel in the upper mid-market and economy hotels segment. Novotel and ibis are Accor’s market-leading brands representing a combined portfolio of 39 hotels across its growing India network. The awards conferred at the two-day event are amongst the highest recognition for members of the hospitality and tourism industry. With the presence of Sébastien Bazin, Chairman, and CEO, Accor at HICSA this year, these two wins made it more remarkable for the Accor family. Jean-Michel Cassé, Chief Operating Officer, India, and South Asia, Accor, said, “The popular Novotel and ibis, midscale and economy brands from Accor are the cornerstones of our growth in India. We are humbled to receive accolades at HISCA from our industry peers and guests alike for the Novotel Chennai Chamier's Road and ibis Pune Hinjewadi. My congratulations to teams at both hotels for epitomizing the best of Accor and of the industry as well.”

Wedding Academy hosts convocation lobal Wedding Academy by Wizcraft Management Institute of Media Gand Entertainment hosted their first convocation in Mumbai. The dignitaries for the ceremony were Indian Filmmaker, Subhash Ghai, Special Advisor to Taj Hotels, Mr. Farhat Jamal, Dr Indu Shahani, Founding Dean of Indian School of Management and Entrepreneurship, and the Dice Academy, CEO and co-founder, E Factor Entertainment Pvt. Ltd., Samit Garg, GWA Directors, Mrs. Neha Seth Arora, Mrs Sushma Gaikwad, Wiz Viraf Sarkari and Wiz Sabbas Joseph. Sharing his gems of experience, Ghai, said, “The GWA team has built a dream into reality. They are blessed to have gone through this Academy as it is necessary to train themselves to become what and who they want to be. It is essential for them to be good humans, make ‘People’ their subjects, where they are going to tell stories to and for them. It is essential to be reborn with each project as success doesn’t come easy with any shortcut. Learn from the best, incorporate love and humbleness; all the very best for the future.”

Cathay Pacific wins VFS award

athay Pacific Airways, the Hong Kong-based airline, has achieved a double Cvictory at the ‘VFS Global Times Travel Awards 2019.’ The company has received both the awards in the Travel Enablers category, for ‘Airline - International Business Class’ and ‘Airline – International Economy Class’. Mark Sutch, Regional General Manager - South Asia, the Middle East, and Africa were present to receive the award from Mr. Amitabh Kant, Chief Executive Officer of Niti Aayog, at the recently held ceremony in New Delhi. Now in its second year, VFS Global Times Travel Awards was set up to recognize global leaders, benchmarked with highest standards of innovation and excellence in the extremely competitive Travel, Tourism, Hospitality & Aviation sector. On winning the award, Mark Sutch said, “At Cathay Pacific, we believe in seeking and developing innovative solutions that can help our customers travel better. We regularly review our products and offerings both in the air and on the ground. These awards recognize that the investment that we continue to make is reaping rewards.” Voyager’s World | May 2019 | P37

Costa Cruises honored in India osta Cruises won big at the Times Travel Awards presented by VFS Global. CDuring the recent award ceremony, Costa Cruises was recognized for being the first international cruise liner to pave the way for domestic cruising in India. On the occasion,Vasundhara Gupta, Business Development & Marketing Manager, Costa Cruises, received the award for the brand’s achievements in the Indian market. In 2016, Costa Cruises started sailings from Mumbai to the Maldives via Cochin. These frequent sailings made cruising more accessible for the Indian traveler. While cruise tourism is still small in India, it is growing at an aggressive pace. Keeping in mind the growing demand, Costa Cruises in November 2019 will be bringing in an even larger ship Costa Victoria. Since India has the third largest coastline in the world, Indians have a natural affinity towards the sea and activities around it. In fact, Indian travelers have even started exploring cruises across Europe, Alaska, and the Bahamas.

Reunion Island organizes India workshop three-city workshop organized for Reunion Island and its tourism suppliers Atook place in the key cities of Delhi, Mumbai and Chennai in the first week of April. Organized with Atout France, this initiative was a part of Reunion Island’s strategy to develop close synergies with the Indian market and augment Indian visitor arrivals to the Island. A delegation of seven suppliers helmed by the President of the Reunion Island Tourism Board, Stéphane Fouassin, and the Market Manager, Lydie Sangarin, showcased the Island’s tourism offers to members of the trade in all three cities. The delegation comprised the national air carrier Air Austral, destination management companies, hotels, and a helicopter ride attraction. An informative presentation on the Island made by the Reunion Island Tourism Board followed by meetings with the suppliers led to an in-depth understanding of the Island, its experiences, and how to best showcase their products in the Indian context.

Emirates, SpiceJet sign codeshare MoU

mirates and SpiceJet have signed an MoU to get into a reciprocal codeshare Eagreement, which is set to open new routes and destinations for passengers traveling between India and popular destinations across Africa, America, Europe and the Middle East. Subject to necessary government approvals, the partnership will enable Emirates’ passengers to enjoy seamless connectivity on flights to India, leveraging SpiceJet’s strong domestic presence and adding six new destinations which comprise Amritsar, Jaipur, Pune, Mangalore, Madurai, and Calicut. This will bolster Emirates’ already-extensive network adding a total of 67 weekly connections between Emirates’ hub in Dubai to these six fast-growing destinations in India. “This partnership with SpiceJet and the mutual expansion of our network will go a long way in further enhancing the travel experience of our customers in India as well as those heading into India, benefiting travelers and businesses alike,” said Adnan Kazim, Emirates’ Divisional Senior Vice President, Strategic Planning, Revenue Optimization and Aeropolitical affairs.

Jalesh Cruises christens ‘Karnika’ alesh Cruises, India’s first premium cruise catering to the Indian domestic Jand international cruise business, christened ‘Karnika’ in an official naming ceremony in Mumbai on April 19. The christening ceremony began with a group of priests chanting hymns. Shreyasi Punit Goenka took on the mantle of the ship’s godmother and showered blessings of good luck, success and safety on the magnificent liner. A special postal stamp of Rs5 was also released on the occasion to commemorate the historic occasion on Indian waters. Subhash Chandra, Chairman, ZEE & Essel Group, was the chief guest. Punit Goenka, MD & CEO, ZEEL and Amit Goenka, CEO, International Broadcast Business & Z5 Global were also present. Karnika has been named after a celestial nymph, who according to legend emerged when gods and demons churned the ocean for Amrit, the elixir for life. Voyager’s World | May 2019 | P38

SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY 1 Diving & Resort Travel Expo Taiwan Taipei, Taiwan

2 3 4 5 6 7 8 World Travel IPW Anaheim IPW Anaheim Evento Business Thailand Travel Namibia Tourism Expo - Sydney Anaheim, USA Anaheim, USA Show (EBS) Mart Plus (TTM+) Expo Sydney, Australia São Paulo, Brazil Sattahip, Thailand Windhoek, Namibia

9 10 11 12 13 14 15 Seoul International Business Travel Tech Experience Latin Experience Latin IntL. Conference Tourism Industry Fair Talk Chicago America America on Tourism Seoul, South Korea Chicago, USA London, UK London, UK Athens, Greece

World Travel Expo Experience Latin Travel Trade Travel Trade Travel Trade Perth, Australia America Maldives Maldives Maldives London, UK Maldives Maldives Maldives

16 17 18 19 20 21 22 Delivering Business Travel International Sustainable Travel Summit Travel Roadshow London, UK Geneva, Bengaluru, India Switzerland Tourism Innovators Conference Gold Coast, Australia

23 24 25 26 27 28 29 Digital Travel TTRA International TTRA International Diving & Resort Diving & Resort Summit Conference Conference Travel Expo Travel Expo Twickenham, UK Melbourne, Australia Melbourne, Australia Guangzhou Guangzhou Guangzhou, China Guangzhou, China TTRA International Halal Travel Expo & Conference Forum Melbourne, Australia Jakarta, Indonesia

30 Diving & Resort Travel Expo Guangzhou Guangzhou, China