Negotiation and Conflict Management
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Difficult Conversations
Table of Contents Title Page Copyright Page Dedication Preface Foreword Acknowledgements Introduction The Problem Chapter 1 - Sort Out the Three Conversations Shift to a Learning Stance - The “What Happened?” Conversation Chapter 2 - Stop Arguing About Who’s Right: Explore Each Other’s Stories Chapter 3 - Don’t Assume They Meant It: Disentangle Intent from Impact Chapter 4 - Abandon Blame: Map the Contribution System The Feelings Conversation Chapter 5 - Have Your Feelings (Or They Will Have You) The Identity Conversation Chapter 6 - Ground Your Identity: Ask Yourself What’s at Stake Create a Learning Conversation Chapter 7 - What’s Your Purpose? When to Raise It and When to Let Go Chapter 8 - Getting Started: Begin from the Third Story Chapter 9 - Learning: Listen from the Inside Out Chapter 10 - Expression: Speak for Yourself with Clarity and Power Chapter 11 - Problem-Solving: Take the Lead Chapter 12 - Putting It All Together Ten Questions People Ask About Difficult Conversations Notes on Some Relevant Organizations Praise for Difficult Conversations “A user-friendly guide to mastering the talks we dread . a keeper.” — Fast Company magazine “Emotional intelligence applied to life’s toughest moments.” — Daniel Goleman, bestselling author of Working with Emotional Intelligence “The only people who shouldn’t read Difficult Conversations are those who never work with people, anywhere.” — Peter M. Senge, bestselling author of The Fifth Discipline “How do you confront your ex-spouse who’s late picking up the kids? How do you tell a client -
PRENEGOTIATION Ln SOUTH AFRICA (1985 -1993) a PHASEOLOGICAL ANALYSIS of the TRANSITIONAL NEGOTIATIONS
PRENEGOTIATION lN SOUTH AFRICA (1985 -1993) A PHASEOLOGICAL ANALYSIS OF THE TRANSITIONAL NEGOTIATIONS BOTHA W. KRUGER Thesis presented in partial fulfilment of the requirements for the degree of Master of Arts at the University of Stellenbosch. Supervisor: ProfPierre du Toit March 1998 Stellenbosch University http://scholar.sun.ac.za DECLARATION I, the undersigned, hereby declare that the work contained in this thesis is my own original work and that I have not previously in its entirety or in part submitted it at any university for a degree. Signature: Date: The fmancial assistance of the Centre for Science Development (HSRC, South Africa) towards this research is hereby acknowledged. Opinions expressed and conclusions arrived at, are those of the author and are not necessarily to be attributed to the Centre for Science Development. Stellenbosch University http://scholar.sun.ac.za OPSOMMING Die opvatting bestaan dat die Suid-Afrikaanse oorgangsonderhandelinge geinisieer is deur gebeurtenisse tydens 1990. Hierdie stuC.:ie betwis so 'n opvatting en argumenteer dat 'n noodsaaklike tydperk van informele onderhandeling voor formele kontak bestaan het. Gedurende die voorafgaande tydperk, wat bekend staan as vooronderhandeling, het lede van die Nasionale Party regering en die African National Congress (ANC) gepoog om kommunikasiekanale daar te stel en sodoende die moontlikheid van 'n onderhandelde skikking te ondersoek. Deur van 'n fase-benadering tot onderhandeling gebruik te maak, analiseer hierdie studie die oorgangstydperk met die doel om die struktuur en funksies van Suid-Afrikaanse vooronderhandelinge te bepaal. Die volgende drie onderhandelingsfases word onderskei: onderhande/ing oor onderhandeling, voorlopige onderhande/ing, en substantiewe onderhandeling. Beide fases een en twee word beskou as deel van vooronderhandeling. -
Roger Fisher and William Ury with Bruce Patton, Editor
Getting to YES Negotiating an agreement without giving in Roger Fisher and William Ury With Bruce Patton, Editor Second edition by Fisher, Ury and Patton RANDOM HOUSE BUSINESS BOOKS 1 GETTING TO YES The authors of this book have been working together since 1977. Roger Fisher teaches negotiation at Harvard Law School, where he is Williston Professor of Law and Director of the Harvard Negotiation Project. Raised in Illinois, he served in World War II with the U.S. Army Air Force, in Paris with the Marshall Plan, and in Washington, D.C., with the Department of Justice. He has also practiced law in Washington and served as a consultant to the Department of Defense. He was the originator and executive editor of the award-winning series The Advocates. He consults widely with governments, corporations, and individuals through Conflict Management, Inc., and the Conflict Management Group. William Ury, consultant, writer, and lecturer on negotiation and mediation, is Director of the Negotiation Network at Harvard University and Associate Director of the Harvard Negotiation Project. He has served as a consultant and third party in disputes ranging from the Palestinian-Israeli conflict to U.S.-Soviet arms control to intracorporate conflicts to labor- management conflict at a Kentucky coal mine. Currently, he is working on ethnic conflict in the Soviet Union and on teacher-contract negotiations in a large urban setting. Educated in Switzerland, he has degrees from Yale in Linguistics and Harvard in anthropology. Bruce Patton, Deputy Director of the Harvard Negotiation Project, is the Thaddeus R. Beal Lecturer on Law at Harvard Law School, where he teaches negotiation. -
SOUTH AFRICAN POLITICAL EXILE in the UNITED KINGDOM Al50by Mark Israel
SOUTH AFRICAN POLITICAL EXILE IN THE UNITED KINGDOM Al50by Mark Israel INTERNATIONAL VICTIMOLOGY (co-editor) South African Political Exile in the United Kingdom Mark Israel SeniorLecturer School of Law TheFlinders University ofSouth Australia First published in Great Britain 1999 by MACMILLAN PRESS LTD Houndmills, Basingstoke, Hampshire RG21 6XS and London Companies and representatives throughout the world A catalogue record for this book is available from the British Library. ISBN 978-1-349-14925-4 ISBN 978-1-349-14923-0 (eBook) DOI 10.1007/978-1-349-14923-0 First published in the United States of Ameri ca 1999 by ST. MARTIN'S PRESS, INC., Scholarly and Reference Division. 175 Fifth Avenue. New York. N.Y. 10010 ISBN 978-0-312-22025-9 Library of Congre ss Cataloging-in-Publication Data Israel. Mark. 1965- South African political exile in the United Kingdom / Mark Israel. p. cm. Include s bibliographical references and index . ISBN 978-0-312-22025-9 (cloth) I. Political refugees-Great Britain-History-20th century. 2. Great Britain-Exiles-History-20th century. 3. South Africans -Great Britain-History-20th century. I. Title . HV640.5.S6I87 1999 362.87'0941-dc21 98-32038 CIP © Mark Israel 1999 Softcover reprint of the hardcover Ist edition 1999 All rights reserved . No reprodu ction. copy or transmission of this publication may be made without written permission. No paragraph of this publicat ion may be reproduced. copied or transmitted save with written permission or in accordance with the provision s of the Copyright. Design s and Patents Act 1988. or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency . -
Faculty of Health Sciences (Ceremony 3)
FACULTY OF HEALTH SCIENCES (CEREMONY 3) ORDER OF PROCEEDINGS Academic Procession. (The congregation is requested to stand as the procession enters the hall) The Presiding Officer will constitute the congregation. The National Anthem. The University Dedication will be read by a member of the SRC. Musical Item. Welcome by the Master of Ceremonies. The Master of Ceremonies will introduce the guest speaker, Dr Kumani Kula Address by Dr Kula The graduands will be presented to the Presiding Officer by the Dean of the faculty. The Presiding Officer will congratulate the new graduates. The Master of Ceremonies will make closing announcements and invite the congregation to stand. The Presiding Officer will dissolve the congregation. The procession will leave the hall. (Graduates and guests are asked to remain for the prizegiving which will follow after the procession leaves the hall) 1 NATIONAL ANTHEM Nkosi sikelel’ iAfrika Maluphakanyisw’ uphondolwayo, Yizwa imithandazo yethu, Nkosi sikelela, thina lusapho lwayo. Morena boloka etjhaba sa heso, O fedise dintwa la matshwenyeho, O se boloke, O se boloke setjhaba sa heso, Setjhaba sa South Afrika – South Afrika. Uit die blou van onse hemel, Uit die diepte van ons see, Oor ons ewige gebergtes, Waar die kranse antwoord gee, Sounds the call to come together, And united we shall stand, Let us live and strive for freedom, In South Africa our land. 2 DISTINCTIONS IN THE FACULTY OF HEALTH SCIENCES Postgraduate diplomas may be awarded with distinction if the candidate has achieved 70% and above for all courses with a weighted average of at least 75% Honours degrees are awarded by class (first, second class division one, second class division two, or third). -
Parker House Boston, Massachusetts April 2, 1986
Parker House Boston, Massachusetts April 2, 1986 Welcome to this 40th New England Circle, another in a series of these gatherings inaugurated here in this room more than a decade ago. As it has been since that February evening in 1974, our pur- pose has remained steadfast: to provide a forum for the discussion of social, political, educational and literary topics that can lead to constructive change in our lives, our nation, and our world. The Circle's foundations were begun in the Nineteenth Cen- tury when Ralph Waldo Emerson, Henry Wadsworth Longfellow, Charles Dickens and the other literary lions of the day gathered regularly at the Parker House for meetings of the Saturday Club. Their traditions of a lively exchange of opinions and ideas in a hospitable and informal setting are still the founda- tions of today's Circles: a private, non-profit activity which has welcomed more than 1,500 members from every corner of the region. It is a setting which encourages easy and open exchanges between discussion leaders and every Circle guest. This evening's discussion leader is Roger Fisher, Williston Professor of Law at Harvard University. A member of the Harvard Law School faculty since 1958, Prof. Fisher is known as much for his work outside the classroom as within. As the director of the Harvard Negotiation Project, he leads a team of some of the world's most skillful negotiators and mediators. In the process, he has acquired an international reputation for finding ways to conclude non-violent agreements in situations that appeared to make violence inevitable. -
Deadly Delay: South Africa's Efforts to Prevent HIV in Survivors of Sexual Violence
Human Rights Watch March 2004, Vol. 16, No. 3 (A) Deadly Delay: South Africa's Efforts to Prevent HIV in Survivors of Sexual Violence I. Summary ..................................................................................................................................... 1 II. Recommendations ................................................................................................................... 3 To the Government of South Africa..................................................................................... 3 Institutional and Programmatic Measures ........................................................................ 3 Legal and Policy Measures .................................................................................................. 5 To Donors and Regional and International Organizations ........................................... 7 III. Methods................................................................................................................................... 7 IV. Background: HIV/AIDS and Sexual Violence in South Africa...................................... 8 HIV/AIDS in South Africa .................................................................................................... 8 Sexual Violence Against Women and Girls in South Africa.............................................. 9 The Role of Gender-Specific Violence in HIV Transmission.........................................11 Preventing HIV After Sexual Violence Through HIV Post-Exposure Prophylaxis....13 Antiretroviral Drug -
Trc-Media-Sapa-2000.Pdf
GRAHAMSTOWN Jan 5 Sapa THREE OF DE KOCK'S CO-ACCUSED TO CHALLENGE TRC DECISION Three former security branch policemen plan to challenge the Truth and Reconciliation Commission's decision to refuse them and seven of their former colleagues, including Eugene de Kock, amnesty for the 1989 murder of four policemen. De Kock, Daniel Snyman, Nicholaas Janse Van Rensburg, Gerhardus Lotz, Jacobus Kok, Wybrand Du Toit, Nicolaas Vermeulen, Marthinus Ras and Gideon Nieuwoudt admitted responsibility for the massive car bomb which claimed the lives of Warrant Officer Mbalala Mgoduka, Sergeant Amos Faku, Sergeant Desmond Mpipa and an Askari named Xolile Shepherd Sekati. The four men died when a bomb hidden in the police car they were travelling in was detonated in a deserted area in Motherwell, Port Elizabeth, late at night in December 1989. Lawyer for Nieuwoudt, Lotz and Van Rensburg, Francois van der Merwe said he would shortly give notice to the TRC of their intention to take on review the decision to refuse the nine men amnesty. He said the judgment would be taken on review in its entirety, and if it was overturned by the court, the TRC would once again have to apply its mind to the matter in respect of all nine applicants. The applicants had been "unfairly treated", he said and the judges had failed to properly apply their mind to the matter. The amnesty decision was split, with Acting Judge Denzil Potgieter and Judge Bernard Ngoepe finding in the majority decision that the nine men did not qualify for amnesty as the act was not associated with a political objective and was not directed against members of the ANC or other liberation movements. -
Directory of Organisations and Resources for People with Disabilities in South Africa
DISABILITY ALL SORTS A DIRECTORY OF ORGANISATIONS AND RESOURCES FOR PEOPLE WITH DISABILITIES IN SOUTH AFRICA University of South Africa CONTENTS FOREWORD ADVOCACY — ALL DISABILITIES ADVOCACY — DISABILITY-SPECIFIC ACCOMMODATION (SUGGESTIONS FOR WORK AND EDUCATION) AIRLINES THAT ACCOMMODATE WHEELCHAIRS ARTS ASSISTANCE AND THERAPY DOGS ASSISTIVE DEVICES FOR HIRE ASSISTIVE DEVICES FOR PURCHASE ASSISTIVE DEVICES — MAIL ORDER ASSISTIVE DEVICES — REPAIRS ASSISTIVE DEVICES — RESOURCE AND INFORMATION CENTRE BACK SUPPORT BOOKS, DISABILITY GUIDES AND INFORMATION RESOURCES BRAILLE AND AUDIO PRODUCTION BREATHING SUPPORT BUILDING OF RAMPS BURSARIES CAREGIVERS AND NURSES CAREGIVERS AND NURSES — EASTERN CAPE CAREGIVERS AND NURSES — FREE STATE CAREGIVERS AND NURSES — GAUTENG CAREGIVERS AND NURSES — KWAZULU-NATAL CAREGIVERS AND NURSES — LIMPOPO CAREGIVERS AND NURSES — MPUMALANGA CAREGIVERS AND NURSES — NORTHERN CAPE CAREGIVERS AND NURSES — NORTH WEST CAREGIVERS AND NURSES — WESTERN CAPE CHARITY/GIFT SHOPS COMMUNITY SERVICE ORGANISATIONS COMPENSATION FOR WORKPLACE INJURIES COMPLEMENTARY THERAPIES CONVERSION OF VEHICLES COUNSELLING CRÈCHES DAY CARE CENTRES — EASTERN CAPE DAY CARE CENTRES — FREE STATE 1 DAY CARE CENTRES — GAUTENG DAY CARE CENTRES — KWAZULU-NATAL DAY CARE CENTRES — LIMPOPO DAY CARE CENTRES — MPUMALANGA DAY CARE CENTRES — WESTERN CAPE DISABILITY EQUITY CONSULTANTS DISABILITY MAGAZINES AND NEWSLETTERS DISABILITY MANAGEMENT DISABILITY SENSITISATION PROJECTS DISABILITY STUDIES DRIVING SCHOOLS E-LEARNING END-OF-LIFE DETERMINATION ENTREPRENEURIAL -
Transforming the Intelligence Services:Some Reflections on the South
TRANSFORMING THE INTELLIGENCE SERVICES: SOME REFLECTIONS ON THE SOUTH AFRICAN EXPERIENCE Sandy Africa and Siyabulela Mlombile I. Introduction Obviously, every country that works to reform its intelligence services is best placed to decide on the mechanisms and structures that are best suited for its needs. In recent years, South Africa's intelligence apparatus has gone through a tremendous transformation, and we will share some of our South African experiences in managing the transition from a repressive and racist security agenda to a new dispensation informed by democratic principles. We intend to stress those areas that we think were critical for success and which may be relevant to similar transitions in other countries. Our paper will present the following: • an overview of the repressive conditions of the apartheid era and the security doctrine that prevailed at that time • the process of political negotiations and its influence on the country’s security agenda • principles underlying the new intelligence dispensation • the role of the country’s new intelligence structures • organizational challenges in transforming the intelligence structures • key points to note for a transformation agenda II. Our Previous Climate: A Climate of Repression Democracy in South Africa was preceded by decades of political and economic domination by a white minority whose rule was bolstered by their security forces. The country’s leading liberation movements had been outlawed in 1961 and forced into exile from where they continued to wage an armed struggle. The 1980’s were characterized by heightened repression. Legally sanctioned hit squads conducted repeated assaults on neighboring countries, ostensibly in pursuit of guerillas of the South African liberation movement. -
We Were Cut Off from the Comprehension of Our Surroundings
Black Peril, White Fear – Representations of Violence and Race in South Africa’s English Press, 1976-2002, and Their Influence on Public Opinion Inauguraldissertation zur Erlangung der Doktorwürde der Philosophischen Fakultät der Universität zu Köln vorgelegt von Christine Ullmann Institut für Völkerkunde Universität zu Köln Köln, Mai 2005 ACKNOWLEDGEMENTS The work presented here is the result of years of research, writing, re-writing and editing. It was a long time in the making, and may not have been completed at all had it not been for the support of a great number of people, all of whom have my deep appreciation. In particular, I would like to thank Prof. Dr. Michael Bollig, Prof. Dr. Richard Janney, Dr. Melanie Moll, Professor Keyan Tomaselli, Professor Ruth Teer-Tomaselli, and Prof. Dr. Teun A. van Dijk for their help, encouragement, and constructive criticism. My special thanks to Dr Petr Skalník for his unflinching support and encouraging supervision, and to Mark Loftus for his proof-reading and help with all language issues. I am equally grateful to all who welcomed me to South Africa and dedicated their time, knowledge and effort to helping me. The warmth and support I received was incredible. Special thanks to the Burch family for their help settling in, and my dear friend in George for showing me the nature of determination. Finally, without the unstinting support of my two colleagues, Angelika Kitzmantel and Silke Olig, and the moral and financial backing of my family, I would surely have despaired. Thank you all for being there for me. We were cut off from the comprehension of our surroundings; we glided past like phantoms, wondering and secretly appalled, as sane men would be before an enthusiastic outbreak in a madhouse. -
2832 1-8 Tenderbulletin
, 4 Government Tender Bulletin REPUBLICREPUBLIC OF OF SOUTH SOUTH AFRICAAFRICA Vol. 590 Pretoria, 1 August 2014 No. 2832 This document is also available on the Internet on the following web sites: 1. http://www.treasury.gov.za 2. http://www.info.gov.za/documents/tenders/index.htm N.B. The Government Printing Works will not be held responsible for the quality of “Hard Copies” or “Electronic Files” submitted for publication purposes AIDS HELPLINEHELPLINE: 08000800-123-22 123 22 PreventionPrevention is is the the curecure 402825—A 2832—1 2 GOVERNMENT TENDER BULLETIN, 1 AUGUST 2014 CORRECTION NOTICE Re: Incorrect dates on top of certain pages (page header) of Tender Bulletin 2824, 06-06-2014 and Tender Bulletin 2825, 13-06-2014 The dates on the top of certain pages (page header) of Tender Bulletin 2824, of 06-06-2014 pages 10 to 36, and Tender Bulletin 2825, 13-06-2014 pages 11 to 34, were erroneously published as May instead of June. INDEX Page No. Instructions.................................................................................................................................. 8 A. BID INVITED FOR SUPPLIES, SERVICES AND DISPOSALS SUPPLIES: COMPUTER EQUIPMENT............................................................................ 10 ١ SUPPLIES: GENERAL...................................................................................................... 11 ١ SUPPLIES: MEDICAL ....................................................................................................... 16 ١ SUPPLIES: PERISHABLE PROVISIONS........................................................................