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Member Update Q1 2020

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Member Update Q1 2020 Member Quarterly Report Introduction 3 Shares 4 Projects 4 Admin/IT 5 Club Engagement 6 External Fundraising 9 Campaigns 10 Communications 14 INTRODUCTION Following the recent board elections Club 1872 is returning to providing quarterly updates to members. This follows a period during which we trialled various alternative means of communicating with members and monitored feedback on which approach was preferred. Since it has been some time since the last quarterly update was issued this update will cover a longer period. The next update will be in June 2020. These updates will be in addition to regular communication with members on matters of interest, project polls, share polls, member experiences and Club 1872 statements. The work with the CIC Regulator took up a huge amount of our volunteer board’s time over the period since the last update. It involved substantial governance and legal work as well as dealing with complaints made to the Regulator. Unfortunately these included several complaints by a small group of Rangers supporters who have also been very vocal in their opposition to Club 1872 on social media. The result of this extensive piece of work is that the organisation has a robust, transparent constitution in place and has developed an excellent working relationship with the CIC Regulator who has been very patient and supportive of the board’s efforts throughout the process. We thank her for that. Every aspect of the organisation has been examined, with the assistance of the Regulator, in what has been a very valuable exercise for both Club 1872 and our board members personally. We anticipate that the work done over the past year will now also make it much easier for Club 1872 to deal quickly and definitively with further complaints from the same individuals should they occur. Now that this work is complete, the Club 1872 board sees 2020 as a year where the organisation will be able to focus much more time on membership growth, campaigns and fund raising. We are delighted to welcome Alan Fraser to the board following the recent election. We are also very pleased to retain the hard work and experience of Laura Fawkes and Reverend Stuart MacQuarrie. SHARES Since our last update, Club 1872 has invested £1.5 million into Rangers International Football Club PLC through the purchase of shares. Despite very significant investment from other major, individual shareholders, Club 1872 has maintained its status as a major shareholder and is currently the fifth largest shareholder in RIFC. We continue to purchase smaller numbers of shares as and when they become available to us. Growing our shareholding in RIFC remains the main focus of Club 1872 Shares CIC. Once the current work on our website is complete we will be launching a campaign to increase our membership and grow the Club 1872 shareholding in RIFC. We have had great support from our members and the wider Rangers community over the period. ORSA and NARSA have both been supportive of Club 1872 and ORSA generously donated £850 to us for our share campaign in 2019. More detail here - https://club1872.co.uk/news/538972-orsa/ PROJECTS Since our last update, Club 1872 has funded four projects for the benefit of the Rangers community. In 2018 and 2019, Club 1872 supported the Rangers Charity Foundation in its provision of a year-long Walking Football programme to members of the Rangers family. The first Walking Football programme was launched by Derek Johnstone, and we were delighted to renew our funding for the project the following year. https://www.rangerscharity.org.uk/in-the-community/community-programmes/health- wellbeing/walking-football https://club1872.co.uk/wp-content/uploads/2019/05/Scan0149.pdf In October 2019, Club 1872 members voted for the Club 1872 Projects CIC to support the Rangers Charity Foundation Dream Day Fund, which is used to pay for special Rangers experiences throughout the season for children and adults whose lives have been impacted by the likes of disability, illness or other difficult circumstances. Our Dream Day Fund project funded two Dream Days at the Rangers Training Centre and the 2019 Dream Fund Kids' Christmas Party. https://www.rangerscharity.org.uk/news/watch-tav-joins-kids-at-christmas-party In November 2019, Club 1872 members voted to approve a major shares purchase as a project, which allowed us to invest £500,000 into Rangers International Football Club. Members also approved a project to support the Women & Girls Football Department at Rangers Football Club through creating memorable matchday experiences for the Rangers community. This project will be delivered in the coming months. ADMIN/IT Website Work is continuing on the new Club 1872 website and subscription system. We had hoped this would be in place in February but some final development and testing work is still ongoing. We hope that members will see a significant improvement in account management and navigation in the new site to enable them to interact more easily with Club 1872. Membership Retention/Card Expiry Membership has remained steady around the 7000 mark in the period since the last update. A major challenge still facing the organisation is membership retention, particularly in relation to the expiry of credit cards which leads to memberships lapsing. We expect the new website subscription system to assist in this regard but we would also ask that members check their Club 1872 emails carefully and regularly as we always email members to inform them of expired cards. We will be focussing on guiding new members to Direct Debit signup once the new website launches and hope this will improve retention levels. We continue to attract new members on a regular basis but we also lose members, overwhelmingly due to card expiry. If we can improve retention of existing members then membership would be on a steady growth curve. There will be a major campaign focus, in 2020 and beyond, to increase our membership base and replenish funds for both the continued purchase of shares and, we hope, larger projects. As always we would ask members to help us in this regard by encouraging friends, family and work colleagues to join Club 1872. Matchday Activity Our matchday volunteers continue to hand out leaflets regularly before games in an effort to increase membership, and we thank them for their help. We are planning to update our literature in the near future and matchday engagement will be something we try to increase with members’ support. We will be emailing members to ask for volunteers for this when our new membership campaign launches following the new website being in place. Our board members are also regularly in our office in Copland House prior to games to meet and discuss issues with members who drop in. CLUB ENGAGEMENT Meetings with Senior staff Club 1872 continues to meet regularly with the Rangers Chairman, Managing Director and Supporter’s Liaison Officer to address and discuss all matters of interest to the Rangers support. We make strong and frequent representations to the club on such matters. Those discussions will not always be made public but they always take place and it is Club 1872’s priority to effect real and meaningful change on behalf of supporters through our influence as major shareholders. For more details on specific issues we have raised with the club, please see the campaigns section as these matters are among those we address directly with the club. Since our last update, a particular focus of our meetings with the club has been on how the club communicates with supporters and its relationship with both print and broadcast media in Scotland. As we laid out in our last statement on the Scottish media treatment of Alfredo Morelos, we believe that a fresh approach to the relationship between the club and the media in Scotland is required. The access granted to these media outlets is a valuable commodity and as such it should be justifiable from both a commercial and reputational point of view. On that basis we made representations to the club about providing the same access for supporter led, new media. We are also pleased to report that as a direct result of our discussions with the club on improving fan engagement, we have been able to provide formal responses from the club to supporters on issues such as the ongoing dispute with BBC Scotland (further details and link below in Campaigns section) and on safety issues at Rugby Park: Community Forum Club 1872 Director, Euan Macfarlane continues to attend meetings of the Rangers Community Forum to learn about how the club is supporting the local community and support those activities however we can. This has been a valuable exercise and is something we will continue. Relations with the communities around Ibrox are important and continue to improve following issues with objections to the Ibrox fanzone which have been well documented. Feedback Sessions Club 1872 has been able to organise a number of feedback sessions through the Rangers SLO for Club 1872 members to provide feedback directly to Rangers on a number of issues. We hope to make these a more regular occurrence and we are in dialogue with the SLO regarding this. Fan Safety and Security Club 1872 has a regular meeting in place with Police Scotland to raise any issues of fan safety at home and away games. We have raised a number of issues directly with Police Scotland and club staff following feedback from supporters - the most serious of these being the issues at Rugby Park in the first game of the season. We issued public comment on this - http:// createsend.com/t/d-6F47BFA7F92E644C2540EF23F30FEDED We have also provided feedback to the club following members’ emails regarding European away ties in the successful Europa League campaign.
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