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Atos Reference Document 2011

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Atos Reference Document 2011 reference document 2011 Bringing together people, technology & business to power progress Your business technologists. Powering progress CONTENTS A. Group overview A.1 Business profi le 3 A.2 Revenue profi le 5 A.3 CEO Message 6 A.4 Persons responsible 8 A.5 Atos in 2011 9 A.6 Group presentation 14 A.7 Stock market overview 21 B. Atos positioning in the IT market B.1 Overview 22 B.2 Strategy, organization and objectives for 2012 38 B.3 Sales and Delivery 48 B.4 Human Resources policy and talent development 79 B.5 Corporate and social Responsibility 85 C. Financials C.1 Pro forma 100 C.2 Operational review 101 C.3 Financial review 125 C.4 Consolidated fi nancial statements 134 C.5 Notes to the consolidated statements 153 C.6 Parent company summary statements 201 D. Risks, Governance and Common stock D.1 Risk analysis 223 D.2 Corporate Governance 232 D.3 Report Chairman of the Board of Directors on Corporate Governance and Internal Control 240 D.4 Executive compensation and stock ownership 256 D.5 Resolutions 268 D.6 Code and charts 270 D.7 Common stock evolution and performance 274 E. Appendix E.1 Defi nitions 294 E.2 AMF cross-reference table 300 E.3 Locations and contacts 312 E.4 Full index 316 2 Your business technologists. Powering progress A. GROUP OVERVIEW A.1 Business profi le 3 A.2 Revenue profi le 5 A.3 CEO Message 6 A.4 Persons responsible 8 A.5 Atos in 2011 9 A.6 Group presentation 14 A.7 Stock market overview 21 A.1 Business profi le Atos is an international information technology services client base, it delivers hi-tech transactional services, company with annual pro forma revenue of EUR 8.5 billion consulting and technology services, systems integration and 74,000 employees in 48 countries. Serving a global and Managed Services. Our expertise covers a wide range of specialties and we are always seeking new opportunities and innovations. Managed Services - Transforming IT infrastructure are specialize in electronic payment services (issuing, and business operations acquiring, card and non-card payment solutions and As the undisputed leader in Managed Services in Europe, processing), e-Services for Customers, Citizens and we can provide all the “design, build and operate” elements Communities, and fi nancial markets. With the Atos of a complete outsourcing solution. We manage and Worldgrid, specialized business unit, we will focus on transform all the IT operations of our clients, including the off ering smart energy solutions around production, management of their entire information and data transport, distribution and retail, to enable energy processing systems. effi ciencies and increase sustainability, while improving operational performance. Systems Integration - Delivering seamless business systems Consulting & Technology Services - Transforming We have a strong portfolio of Systems Integration off erings business through innovation leveraging Information to provide increased added value for clients. Our Technologies enhanced distributed delivery model has quality, Atos Consulting & Technology Services help clients deliver scalability, predictability and fl exibility at low price point, innovation to their customers and improve cost and and we have a strong nearshore and off shore presence. We eff ectiveness by leveraging Information Technologies. continue to adapt our existing portfolio to cater for the With over 7,500 experts we provide advisory services and increasing demand for Soft ware-as-a-Service. expertise so that our clients keep control of their processes and projects, can customize as much as required by Hi-Tech Transactional Services & Specialized directly managing the resources provided, and keep Businesses - Advancing business strategy through ownership of their assets and systems innovative processing solutions Through our Atos Worldline SBU (Specialized Business Unit), we are a European leader in payment services. We A strong global industry focus backed-up by a comprehensive go-to-market approach. The customers of the Group are large multi-national groups Manufacturing, Retail & Services and organizations and medium and small size companies Success in manufacturing, retail and service today hinges which work with Atos in long term business partnerships. With on the ability to join everything up across the value chain. its deep technology expertise and industry knowledge, it works Atos knows how. We can help optimize operations at a with clients across the following market sectors: Manufacturing, single plant and drive actionable agility across the Retail & Services; Public, Health & Transports; Financial enterprise. Expertise in industry specifi c production and Services; Telecoms, Media & Technology; Energy & Utilities. innovation processes combines with skill in MES and PLM 2011 Reference Document 3 to deliver sustainable business value to our enabling innovative client engagement and clinical manufacturing, retail and services industry clients. operational effi ciency. Public Sector, Health & Transports Telecommunications, Media & Technology Doing more with less remains the dominant theme in Telecommunications and media companies are the public services, underpinning the need for new models of defi ning forces in the digital age: digital collaboration and IT service provisioning. Application modernization, secure communication are what makes today diff erent. Cloud Computing and shared services become pivotal in a Companies are seeking new revenue streams as sector in which cultural diff erences and process rather traditional business is eroded. Atos can help, bringing than technological change are oft en the biggest challenge. mastery of new media management and dynamic With its deep understanding of cultural diversity, Atos is an monetization to the table. active partner in process and technology to governments, healthcare and transport service providers. Energy & Utilities Energy and utility companies can only compete if they Financial Services can establish and sustain operational excellence in Even though banking and insurance companies face everything they do. The ability to master real-time distinct and diff erent pressures, both must excel in information from the rig and the smart meter to the building reputation and loyalty with their clients. executive dashboard are now critical. Atos has over 30 Maximum effi ciency of back offi ce processes must liberate years’ specialist experience in these sectors and around resources focused on serving increasingly sophisticated 3,000 energy and utility industry IT experts, of which 1,500 customers. Atos supports the world’s leading fi nancial work in our dedicated Atos Worldgrid unit. services companies through times of rapid change, Powering progress to transform to the fi rm of the future Atos is focused on business technology that powers progress clients to reinvent their growth models in the post-crisis and helps organizations to create their fi rm of the future. economic environment. The Group is the Worldwide IT Partner of the International As a global and responsible company, Atos is committed to Olympic Committee in charge of the IT for the Olympic implementing sustainable best practices in environmental, Games, but also active in other critical environments such social and ethical areas throughout its organization and in as air traffi c control, payment solutions, or security its business, and contributes to promoting and developing systems. sustainable attitude by positively infl uencing its stakeholders to take into consideration sustainability in Client dedication, strong values, and people are the basis of their decision making. Atos helps its clients advance their Atos’ unique success story. The Group delivers what it future, reduce their carbon footprint and ensure future promises and what its clients expect, a measurable corporate viability through the delivery of innovative and business value. As well, Innovation is part of the Atos DNA, greener solutions. we have the responsibility to think one step ahead to anticipate coming technology challenges and help our 4 Your business technologists. Powering progress CONTENTSGROUP OVERVIEW A.2 Revenue profi le A.2 Revenue profi le A.2.1 Breakdown by Service Line 2011 2011 2010 7% In EUR million 20% PF 12m statutory CSER* O Managed Services 3,952 2,892 2,842 O Systems Integration 2,241 1,771 1,806 O HTTS & Specialized Buisinesses 1,726 1,562 1,533 O Consulting & Technology Service 593 588 608 26% Group 8,511 6,812 6,790 47% A.2.2 Breakdown by GBU 2011 2011 2010 7% In EUR million 4% PF 12m statutory CSER* 5% O Germany 1,703 1,100 1,054 O United-Kingdom & Ireland 1,461 1,195 1,146 6% 20% O France 1,000 991 1,021 O Benelux 1,026 942 1,006 6% O Atos Worldline 913 913 903 O Central & Eastern Europe 526 311 283 11% O North America 498 304 276 O North & South West Europe 415 224 241 17% O Iberia 343 314 315 12% O Other BUs 626 519 545 12% Group 8,511 6,812 6,790 A.2.3 Breakdown by Market 7% 2011 2011 2010 15% In EUR million PF 12m statutory CSER* O Manufacturing, Retail & Services 2,855 2,130 1,982 O Public Sector, Healthcare & Transport 2,154 1,779 1,800 20% O Financial Services 1,674 1,408 1,434 O Telecoms, Media & Technology 1,250 959 989 O Energy & Utilities 579 537 584 33% Group 8,511 6,812 6,790 25% *Constant scope and exchange rates 2011 Reference Document 5 CONTENTS GROUP OVERVIEW A.3 CEO Message A.3 CEO Message “Our goal is to help and support our customers to reinvent their models of future growth at a time of massive change that can aff ect them fi nancially, economically, technologically and socially.” 6 Your business technologists. Powering progress CONTENTSGROUP OVERVIEW A.3 CEO Message Dear shareholders, During 2011, Atos Origin became Atos, a leading to address the growing Cloud market. By creating a new information technology group worldwide, and in Europe, company, Canopy, we will provide a market-leading one- aft er the successful integration of Siemens IT Solutions stop shop for Cloud services, enabling our customers to and Services (SIS) that you massively approved at the easily, securely and cost eff ectively accelerate their move extraordinary general assembly meeting on July 1st, 2011.
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