Gainesville Regional Utilities 1999-00 Annual Report
02 from the general manager
05 performance and reliability
09 partnership and contributions
13 stewardship and resources
17 citizens and volunteers
20 customer information
21 report on audit of financial statements
(on the cover) Nature and high tech rarely combine for a warm story - but 37 supplemental we have one. When a beautiful pair of ospreys built their data nest atop a GRUCom telecommunications tower, solving the problem was a matter of great importance to us. We set about to find a solution that would benefit the ospreys and GRU. Our employees built an osprey-friendly platform and mounted it on top of a utility pole - then erected the struc ture near the GRUCom tower. The nest was moved to the platform while the ospreys were in flight, and upon their return they readily accepted their new home. The project was such a success that we built another osprey tower at our newly constructed Chapman's Pond Nature Trails - already known as one of the best birding sites in the county. Soon, another pair of ospreys had found a new home. Ponds, streams, waterfalls and general irrigation for the new park are provided through our reclaimed water program - another way we connect with our community.
gru onnuoa report 01 from the general manager
We strive to go "above and beyond" our customers' expectations and to antic ipate their needs before they arise. In that light, it was a year of progressive ini tiatives at GRU - one in which we enhanced our competitive position, expanded our ability to meet future demands and engaged in building positive relationships with our customers and employees. The convenience we offer our customers by providing a multitude of services is unmatched in the industry and remains a key ingredient of our success.
To meet the future energy needs of our community, we broke ground last year on a repowering project at our downtown electric generating station. The 110 megawatt natural gas-fired combined cycle unit will come on line in 2001 resulting in financial savings and cleaner air for our city. By holding community charrettes, we gained citizen support for this positive addition to the historic dis trict of Gainesville.
Over the past year, we became an equity owner of The Energy Authority (TEA), an organization of six publicly owned utilities whose combined resources strengthen our ability to buy and sell energy in the wholesale marketplace. Being able to identify the best prices quickly, and having the capacity to meet large transaction requirements makes us formidable competitors. We have benefited greatly from this strategic alliance.
We now have more than 60 percent of our total commercial electric revenue signed to tong-term agreements, providing even more financial stability and demonstrating sound relationships with this important segment of our customer base. We are also working with several of our very largest customers to develop on-site generation projects that will offer additional reliability to the customer while providing us with additional energy for resale.
We are able to provide both large and small customers with energy choice and convenience unmatched by our competitors. Nearly 28,000 customers receive natural gas from GRU, and our gas system is available in virtually every new development built in our rapidly expanding community. Our telecommunications division, GRUCom, continues to grow and expand - providing high-speed, high
02 gru annual report p '
(left) Gainesville Mayor Paula DeLaney and General Manager Michael L. Kurtz survey pole storage facili
ties at Koppers Industries, Inc.
volume voice and data communications to our business community. And nearly We have reduced costs through 3,000 customers receive Internet service from GRU.Net, making us one of the strategic alliances with vendors largest local Internet service providers. such as Koppers. The alliance with Koppers, our local utility
pole supplier, allows our crews
We are nearing completion of two new wells in our water system that will to pick up poles at the suppli guard against water supply challenges presented by ongoing drought conditions in er's yard as needed. This elimi the region. These wells will increase our pumping capacity by 30 percent. Our nates costly on-site inventory and repetitive handling of the Largest wastewater plant is expanding its treatment capacity by nearly 50 percent. poles - at an annual savings of And our reclaimed water program encourages inventive ways to reuse treated up to $25,000. wastewater for irrigation and community beautification.
From a financial standpoint, in spite of deregulation initiatives in other states and changes in our industry, we have maintained our strong "double A" credit rat ings with both Moody's Investors Service and Standard & Poor's. Our debt service coverage ratio is close to three times our aggregate debt service and nearly two and one-half times our total debt service. We have a proven history of solid finances, with a forecast of continued stability.
We recommended and the City Commission adopted a change in the General Fund Transfer formula, effective October 1, 2001, for the electric and telecommunications systems. This change promotes performance, profitability and sales while still pro viding support to vital community services such as police and fire protection.
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gru annual report 103 We can only be successful, however, with the full involvement of our employ ees, so we have made new efforts to continue to improve our internal relation ships. Our Interest Based Bargaining Team made great strides in bringing management and employee goals together through a process of "mutual gains" bargaining. We streamlined work with cross training and cooperative efforts to implement advanced joint trenching practices for our multiple utility services. We increased employee awareness with advanced information technology and encour aged workforce diversity through our recruitment programs.
As the American Public Power Association (APPA) president-elect in 1999, and now as president, I've been privileged to travel all over the country as a repre sentative of public power. I traveled to California as the drama of deregulation was unfolding there, and was home in Florida as the Governor initiated the Energy 2020 Study Commission to consider Florida's future energy policy. From my view point, and judging from my conversations with others in our industry, public power has experienced unprecedented positive exposure for steadfastly carrying out its commitment to customer service and consumer protection. We embrace the future and all the uncertainty it brings.
Michael L. Kurtz General Manager
04 gru onnuol report When the game is on the line, all that is secondary dissipates. At that moment, aLL the issues boil down to one overriding question - can you deliver?
'. performance and reliability
When it comes to service - we are the one We strive to be the best in serving our customers. Our multi-service utility pro vides convenience unmatched by any of our competitors - one bill, one call one company. This past summer we conducted customer focus groups and satis faction surveys, and compared our results with other utilities in North Florida. One notable piece of evidence highlighted the satisfaction level of our Top 400 largest customers - 97.8 percent of these customers reported satisfaction with (previous page) our services. We perform in the community. As the exclusive Official Energy
Sponsor of the Florida Gators, We are returning superior value to our community we have aligned ourselves with The citizens of the City of Gainesville are our "shareholders," and we are com the most prominent sports pro mitted to providing superior value to the community for their investment. We con gram in North Florida. This tinue to transfer a substantial amount to the General Fund of the City of sponsorship affords us the Gainesville for use in supporting police and fire protection, parks and recreation, opportunity to benefit local transportation, and other important services. This transfer stays children with programs such as here - helping hold down "Game Day with the Gators," in property taxes and providing our community with a better standard of which we treat disadvantaged living. youth and school children to We have had a formula in place for many years to determine the funds to be live Gator sporting events. transferred by each of our five utility systems. With the competitive environment in the electric and telecommunication systems changing, we recommended and (right) the City Commission adopted a new formula for those two systems, effective Our fiberoptic network October 1, 2001. It promotes shared goals between the utility's enterprise func produced our fifth utility tions and general government services, and helps prepare us for competition. This GRUCom telecommunications. very creative formula incorporates funding criteria based on performance, prof Shands Hospital at the itability and University of Florida is at the sales.
heart of one of the largest med Under this new formula, the projected General Fund Transfer from the Electric ical centers in the southeastern System for the 2001 fiscal year is $15.7 million and the total transfer for all util United States and is a GRUCom ity systems is projected to be nearly $24 million. partner and customer. GRUCom provides local commerce with reliable high-speed, high volume data transmission. GRUCom is also an Internet
Service Provider - through our fast growing dial-up service, GRU.Net.
06 gru annu a report (left) Medline is a nationally based medical supply company with a distribution center in east In addition to the direct financial contribution the utility makes to the com Gainesville. Here, our repre munity, we employ approximately 750 people who, along with their families, Live, sentatives and conservation here, and make a substantial contribution to the vibrancy of work and volunteer specialists discuss the energy our community. efficient group relamping of the facility with the distribution GRUCom and GRU.Net - we are turning light into information center's director of operations. This effort is part of a city-wide GRUCom, our telecommunications business unit, is a Low cost provider of high attempt to bolster the business quality communications transport for large and small organizations, governmental community in east Gainesville, service agencies and other commu entities, educational institutions, emergency one of our community's historic nications providers. The fiber optic services offered through GRUCom range in areas. speed from leased private Lines at 1.544 Mbps (DSI) to 2.5 Gbps (OC-48). GRU.Net is the Internet Service Provider of choice for a rapidly growing cus tomer base in the Gainesville area. For average users, unlimited Internet access is available for one of the lowest prices in the area. For smaller users, there is up to 20 hours of even less expensive Internet access each month. For larger needs, there is ISDN service. In all plans, there are personal web pages and free techni cal support.
New wells are coming - we are keeping ahead of the weather Gainesville's water supply is among the state's best, requiring minimal treat ment after being drawn from the Floridan Aquifer. Nevertheless, we closely moni tor a seven-step treatment process that assures customers the highest quality water possible.
! i gru annual report i07 With a major drought affecting the entire region, it is even more important to protect our community's drinking water supply. We are constructing two addition a[ supply wells, which should be on line by May 2001. Additionally, a new supply main will be completed to the southwest quadrant of our service area to ensure adequate water pressure for that rapidly developing area. These measures will give us the capability of providing up to 60 million gallons a day, enough to supply predicted needs until the year 2026.
We are expanding the use of reclaimed water The Kanapaha Water Reclamation Facility is the only plant of its kind in the State of Florida that is permitted to discharge drinking water quality effluent directly into the lower regions of the Floridan Aquifer. However, much of this reclaimed quality effluent is now being reused for local irrigation. The Chapman's Pond Nature Trails, a GRU-constructed community park, is a prime example of the utility's commitment to water reclamation. It is an inviting nature park replete with butterflies, birds, turtles and other wildlife. In fact, Chapman's Pond is considered one of the premier birding sites in the county. When complete, the park will return nearly 1.5 million gallons of reclaimed water back to the earth each day, where it will eventually filter back into the aquifer. Chapman's Pond is only one of many reclaimed water projects that add to the beauty of our community. Others include GRU-constructed water gardens at a botanical gardens, an environmental training center, a middle school, and irriga tion for the Veterans Memorial, soccer fields, golf courses and a number of resi dential neighborhoods.
Safety and training - we are assuring top performance We achieved widespread recognition for safety with industry awards from the Florida Municipal Electric Association (FMEA). In May we received a first place award in the categories of Power Supply, Energy Delivery and Administrative Services for safety performance from FMEA and recognition from APPA. The importance of our nationally-accredited driver training program was rein forced by the release of a 1999 accident history for public employees issued by the State of Florida Division of Labor, which revealed the worst killer of employ ees at public agencies to be driving while at work. As the result of training, we enjoy one of the best driving safety records in the state.
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partnerships and contributions
Partnering with business - we are creating lasting relationships
Customer satisfaction is key to the success of any business, so our Business Partners Program was created to identify and satisfy the needs of our commercial customers. This program builds alliances with our business partners by helping them improve their profitability. These services include energy and water conservation surveys, high-efficiency Lighting retrofits, a power quality program and rebates for gas cooling and solar water heating. We offer advice on insulation, landscaping, the use of heat pumps (previous page) and whether electric or gas will best suit energy needs. And our New Services divi We hit the mark with our sion advises all developers on the economy and convenience of unifying the con Business Partners program. struction of multiple utilities. North American Archery Group signed a ten-year, exclusive To date, nearly 600 commercial Business Partners signed 10-year contracts, agreement with us in exchange representing nearly 65 percent of our commercial electric revenue. for a four-year, 10 percent elec tric rate discount. This special No doubt about it - we are Gators! Flex Rate was developed to We partnered with one of our largest customers, the University of Florida, to attract and retain businesses become the "Official Energy Sponsor of the Florida Gators." This connects us with and was successfully used to keep the North American our Gator-enthusiastic community and brings us closer to the university. We pro Archery Group from moving vide UF's many off campus facilities with electric, water and other services, and their facilities to another com provide natural gas and water to the main campus. The sponsorship gives us both munity. Over 60 percent of our Local and regional visibility. commercial revenue is signed to In addition to the benefits of brand identification, we share our Gator sports a Business Partners contract. connection with middle and elementary school students and many disadvantaged in our community through "GRU's Game Day with the Gators." Through this pro (right) gram we treat thousands of local students and families to a multitude of Gator We work with local businesses sports events. to increase energy-efficiency. A local franchise of eight Pizza Hut restaurants made GRU recommended changes in their operations that save the fran chise $20,000 in annual energy costs. Their efforts, which also
reduce overall emissions, earned them an Energy Star award from the Environmental Protection Agency.
10 gru annual report We are promoters of energy efficient commercial lifestyles (above) We are an equity owner of The As an "Energy Star" Buildings ALly, during this past year we provided 165 Energy Authority (TEA), a com energy surveys to our commercial and industrial customers. One of these cus pany jointly owned by six pub tomers, a Local franchise of eight Pizza Hut restaurants, made GRU-recommended lic electric utilities - Santee changes in their operations that saved the franchise $20,000 in annual energy Cooper (SC), JEA (Jacksonville,
costs. The Environmental Protection Agency judged it a national Energy Star win FL), Municipal Electric Authority ner based on cost savings, creativity and innovation. of Georgia, Nebraska Public Power District, City Utilities of
We are serving public safety through modern radio communications Springfield, Missouri, and GRU. By combining resources, TEA We began operation of our multi-agency 800-Megahertz Trunking Radio members are highly competitive System. The system is designed to serve all public safety and public service agen as buyers and sellers of whole
cies in Alachua County. The new radio system will eliminate signal interference and sale energy. channel congestion, improve coverage and expand channels to support rapid growth in the use of two-way radio systems. The clarity of the system is benefit ing GRU, the city's General Government, Gainesville Police Department and
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, , I / g9r u nn uai %repor•e•o 11 \\ / / / K (right)
We are contributing to the revitalization of downtown Gainesville by "re-powering" the J.R. Kelly Generating Station to meet the future energy needs of our growing area. The construc tion of a new clean and efficient Gainesville Fire Rescue, as well as the University of Florida Police Department, 110 MW natural gas burning Alachua County General Government departments and the Alachua County Sheriff's combined-cycle generating unit Office. Alachua County Fire Rescue wilt be added this year. will be coordinated with a redesign of the surrounding We are energizing our community with underground power neighborhood - a concept endorsed by the local Over half of our electric distribution Lines are now Located underground. We community. have one of the most aggressive undergrounding programs in the State of Florida. This feat was accomplished in part through infrastructure cost sharing alliances with government and private developers. Through joint trenching, we can underground electric lines, gas lines and telecommunication Lines in a single trench, reducing time, cost and [and. Four utility joint trenching was first used during construction of the University of Florida's Hotel and Convention Center. Our Gas Department personnel Laid the con duit for four different utilities - gas, electric, telecommunications and traffic signal circuits. By laying all four utilities at once, four to five miles of pipe were laid in four weeks. Only a utility Like GRU, which delivers multiple services, can coordinate such an effort so seamtessly and cost-effectively.
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stewardship and resources
In the protection of drinking water, we are uncompromising
To guard the purity of our community's drinking water, we purchased conser vation easements for 7,100 acres of pine plantation and wetlands surrounding our Murphree Water Treatment Plant's weltfield expansion corridor. The agreement ensures that the weltfield will remain free from development, greatly limiting the potential for contamination.
Clean natural gas - we are making it available to more customers (previous page) We are an essential part of a Because natural gas burns with fewer emissions than any other fossil fuel, it forward-thinking community, is often referred to as the cleanest and most efficient energy source. Virtually making us ever aware of our every new subdivision within our service area is served by natural gas from GRU, duty to protect and preserve giving homeowners greater energy options. the environment. We recently We aggressively seek customers for natural gas, even in neighborhoods beyond purchased the development our established natural gas system network, often by creating LP distribution sys rights to 7,100 acres of wood tems. These distribution "islands" are supplied by strategically placed community lands surrounding our Walter LP tanks. Once enough customers have been secured to make the transition to E. Murphree Water Treatment Plant's wellfield and two new natural gas cost-effective, customer equipment is switched over to natural gas. wells are already under construction. We are promoting green energy initiatives
Green Energy options under study include energy generated by biomass-derived (right) gas, a student-interactive Solar for Schools program, and the evaluation of alter- Our Natural Gas Sales division promotes the use of efficient, environmentally friendly natural gas. Our New Services division assists local developers in gain ing timely access to all utility services and promotes the advantages of natural gas. As a result, we build natural gas mains in virtually every new development within our rapidly expanding community.
14 gru annual report native fuels for our fleet vehicles. And our staff has been working with the ALachua County Public Works Department to determine the feasibility of producing energy from gas produced at the now closed Southwest Landfill. The volume of gas pro duced from garbage degradation could fuel up to three megawatts of electrical generation capacity.
(left) Our electric powered demon
stration truck is seen crossing
Paynes Prairie, a local natural attraction populated with alli
gators, beautiful sandhill cranes We are driving home the need for good air quality and a herd of American bison.
We use a factory built Ford Ranger Electric Vehicle (EV) to raise public aware We encourage the preservation of nature through the promo ness of the economics and air quality advantages of alternative energy vehicles. tion of these alternative fueled Account representatives give visibility to this issue by driving this vehicle to work vehicles. each day, as well as to school and civic demonstrations. In a significant air quality initiative, we actively participated in the delibera tions of the Alachua County Air Quality Commission. We also promoted efforts by the FLorida Department of Environmental Protection (FDEP) to provide additional air quality monitoring in Alachua County. As a consequence, we received a PEP (Partnership for Ecosystem Protection) award from FDEP.
By recycling by-products, we are saving money
Each year the Murphree Water Treatment Plant produces more than 22,000 tons of spent lime solids, mainly calcium carbonate, from its processes. Another cen-
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gru annual report 15 I I' tral Florida utility needed such a product to remove sulfur from its stack gases and agreed to pay for the transportation costs. This not only saves us considerable dis posal expense, but also provides another utility with an environmentally impor tant product. Through another creative recycling agreement, Florida Rock Industries began hauling 800 million pounds of coal ash from our Deerhaven Generating Station. A five-year contract allows them to excavate the ash from a 10-acre on-site landfill and transport it for use in cement manufacturing. As a result, our ash disposal solution is creating another useful product.
We are joining together to find mutual gains To make certain our customers' and employees' needs are met in a mutually beneficial manner, we have engaged in Mutual Gains Bargaining, also known as Interest Based Bargaining (IBB). By discussing the "interests" of both labor and management, this problem-solving process has enabled the city to implement con tract changes that benefit all interested parties. Labor contract changes made our employee benefits program more competitive through the addition of a cost-neutral PTO (Paid Time Off) leave system that com bines sick and vacation leave to provide employees more discretionary time off. Mutually beneficial modifications also were made to our defined benefit retirement plan and overtime policies, and we added a Deferred Retirement Option Plan (DROP). Recruiting and retaining a diverse, highly skilled work force creates and main (righ t) tains resources critical to our success. Our work force must represent and better GRU and Gainesville General understand the customers we serve. To ensure a diverse work force, we expanded Government management repre efforts to recruit minority and female employees, created internship and pre sentatives and union members apprenticeship programs to help grow our own, and developed and implemented celebrate the successes and Affirmative accomplishments of our Interest Action work plans for all managers. Based Bargaining Team. The team uses mutual gains bargain ing to achieve a better working relationship among employees.
Mutual gains focuses on the benefits of working together to create win-win results and has achieved a high degree of coop eration on matters that further both the organization and the employees.
16 gru annual report .... citizens and volunteers
As individual employees, we are giving back to our community
Our employees volunteer considerable personal time and provide significant monetary support to the United Way, March of Dimes and many other community service organizations. Their efforts as volunteers are so outstanding they have been recognized nationally by the American Public Power Association and at the state level by the Florida Municipal Power Agency and the Florida Department of Education. In support of volunteerism, we work closely with the Central Florida (previous page) Community Action Agency in the HomeFix program, which provides home repair We have created community assistance to low-income members of the community. recreation sites that offer the Our employees donate their wonders of nature while time off to make energy efficient repairs specifically designed to decrease waste promoting water reuse. At ful energy and water consumption.
Chapman's Pond Nature Trails, we are constructing wetlands, We are helping our customers share with their neighbors trails, ponds, streams and Our customer-funded Project SHARE program pays emergency energy-related waterfalls that demonstrate the bills for the elderly or those in hardship due to illness. Our customers are safety and beauty of reclaimed given water. the opportunity to have their donations automatically deducted from their bills and our conservationists evaluate the energy-efficiency of the recipients' homes to (right) make certain the contributions are used effectively. We donate refurbished comput ers throughout the local school system rather than retiring them to surplus. We also train interns, such as this student from Eastside High School, to
renovate the computers. Some are donated to our adopt-a school, Williams Elementary, where students receive tutoring and mentoring from our employee volunteers.
18 gru annuol report (left) Our employees take pride in vol
unteering for many charitable projects and services, especially Through computer donations, we are helping to educate children those that illustrate the conser vation-minded values promoted We donate refurbished computers throughout the local school system rather in our community. These than retiring them to surplus. Interns, including high school students, are trained employee volunteers participate to renovate the computers before they are delivered. In addition, we have in the annual HomeFix project, installed nearly 30 high-speed digital links between the county's schools and a partnering of GRU and the
GRUCom's fiber-optic network. To access schools in one nearby community, we Central Florida Community built a special fiber optics network in order to supply them with greater band Action Agency, which renovates width. the homes of deserving area residents. Special attention is
Gainesville is Tree City USA - we are helping to keep it that way given to improvements that conserve energy and water. GRU was recently named a Tree Line USA Utility by the National Arbor Day Foundation for our sensitivity to the community's strong interest in its tree canopy. We are one of only 74 utilities in the nation to receive this designation. During our annual Tree-mendous Appreciation Day, thousands of native shrubs and mid-sized trees are given away to customers. Since 1992, Tree City USA has 27,000 more trees, thanks to GRU. We also offer a Trade-a-Tree program, in which customers have received 3,600 replacement trees for those removed to ensure safe and efficient electric service.
We are proud to have so much to celebrate
Our many contributions to the community have led us to observe an annual Electrifying Celebration - and the thousands of customers who join us each year are a testament to our success. As they bask in the Florida sunshine they gather helpful utility information while enjoying entertainment such as bucket truck rides, live music, University of Florida Cheerleaders and Dazzlers, clowns, jugglers and much more. In our fourth year of this celebration we moved the event down town to accommodate larger crowds. They come to celebrate their ownership of GRU - the utility that provides services above and beyond the competition.