DHL SUPPLY CHAIN PRODUCT STEWARDSHIP ARRANGEMENT 2014-2015 ANNUAL REPORT DHL Supply Chain | Product Stewardship 2014-15 Annual Report 2

2014-2015 ANNUAL REPORT

DHL Supply Chain () Pty Limited Television and Computer Product Stewardship Arrangement

Rhodes Corporate Park, Level 3, Building A, 1 Homebush Bay Drive, Rhodes, NSW 2138 Australia Mail: PO Box 3175, Rhodes NSW 2138 Australia Email: [email protected] DHL Supply Chain | Product Stewardship 2014-15 Annual Report 3

CONTENTS

FOREWORD______4

DHL’S PRODUCT STEWARDSHIP ARRANGEMENT______7

MEMBERSHIP______11

COLLECTIONS______13

COMMUNICATIONS______16

RECYCLING______19

EXPORTED WHOLE UNITS______22

ENVIRONMENTAL AND OCCUPATIONAL HEALTH & SAFETY LAWS______22

APPENDICES______23

APPENDIX 1: DHL LIABLE PARTY MEMBERS______24

APPENDIX 2: COLLECTION SERVICES______25

APPENDIX 3: SUMMARY OF PRODUCT WEIGHT COLLECTED BY STATE AND REGION_____39

APPENDIX 4: SUMMARY OF PRODUCT WEIGHT COLLECTED BY STATE AND REGION______42 DHL Supply Chain | Product Stewardship 2014-15 Annual Report 4

FOREWORD

DHL Supply Chain remains committed to becoming the DHL Supply Chain’s commitment to supporting the most environmentally friendly service provider in the diversion of waste ending up in landfill has been Australian contract logistics space. maintained with over 95% of recycled e-Waste being utilised for the production of new products. Our success in this program during the 2014-15 financial year supports our environmentally friendly ambition, and Without the support of our business partners and the we are proud to advise that after three years of being a Australian community, DHL Supply Chain would not major provider of services for the Australian Television and have accomplished such a large volume of collection Computer Recycling Scheme, we have now collected and and processing. Therefore it is with sincere gratitude recycled more than 50,000 tons of e-Waste. that I thank all individuals involved in contributing to the success of DHL Supply Chain’s Product Stewardship DHL Supply Chain has once again provided the balanced Program in 2014-15. approach required to achieve the annual Television and Computer Recycling Scheme targets and to surpass the We are proud to continue our journey maintaining our expectations of our valuable Liable parties. position as the market leader in achieving all reported metrics, including e-waste collection , material recovery During the 2014-15 financial year, DHL collected and and reasonable access. recycled 12,163 tonnes of television and computer waste. This great result was achieved through collections from DHL Supply Chain’s commitment to the broader 454 locations across the country which allowed 97% of community is that we Provide Excellence, Simply Delivered. the Australian population to have access to a DHL Supply We are excited to share the following report on our Chain supported solution for the convenient disposal of 2014-15 success in support of this important their unwanted e-Waste. environmental initiative.

“DHL Supply Chain’s commitment to supporting the diversion of waste ending up in landfill Saul Resnick has been maintained with over 95% of recycled e-Waste being Managing Director utilised for the production of Australia new products.” DHL Supply Chain DHL Supply Chain | Product Stewardship 2014-15 Annual Report 5

2014-15 ACHIEVEMENTS

Collection Recycling Managed 177 permanent We recycled 12,163 tonnes collection sites across of e-waste Australia

Supported 491 permanent With an average of 97% sites, events and retailers to recovery rate collect e-waste

Provided reasonable access to Utilising services from 22,441,222 Australians 15 recycling partners

…providing assurance to our liable …making it easy for every person in partners and sustainable outcomes Australia to do the responsible thing for our planet

supporting 8 social enterprise employers... more than 100 people employed. DHL Supply Chain | Product Stewardship 2014-15 Annual Report 6

ORGANISATIONAL CHART

PETER BRUCE Senior Director – Service Logistics & Envirosolutions Australia

KAREN AMOR MARK PHILLIPS Account Manager Operations & Compliance Manager

JAN VAN DE GRAAFF GRAHAM SHARP NANCY NAPOLITANO Collection Centre Manager Logistics Coordinator Senior Logistics Analyst DHL Supply Chain | Product Stewardship 2014-15 Annual Report

DHL SUPPLY CHAIN PRODUCT STEWARDSHIP ARRANGEMENT DHL Supply Chain | Product Stewardship 2014-15 Annual Report 8

GOVERNANCE SYSTEMS Achieving the outcomes and meeting the requirements in the regulations – DHL has demonstrated in the first 3 years of scheme operation that it has achieved all the targets that have been in place under the NTCRS. This has been achieved through effective planning VEM and a regular management review process to CHIE EN A T ensure that DHL remained on track to achieve the different targets. DHL has set operational review meetings, meetings with Liable Parties and the Regulator to ensure that we remain on track to achieve the Scheme targets.

R IS N K O M TI AN RA AGEMENT ADMINIST

Risk Management – DHL is mindful of the associated risks of being an approved Co- regulatory Arrangement under the NTCRS. The local DHL senior leadership team is closely involved with the review of the organisation’s Replacing the administrator – DHL’s scheme performance through regular management is operating to a high standard at the moment reviews where strategies are assessed to ensure and is the only Co-Regulatory Arrangement that that they will meet DHL’s corporate objectives has met all the requirements of the scheme to and minimise any risk for the Scheme, Liable date. At this point there is no requirement in Parties and DHL. Internal and External auditors place to replace the Administrator. Should the are also employed on a regular basis to confirm situation change DHL’s corporate policies would that the DHL’s solution is operating in line with allow for an effective and seamless transfer of corporate guidelines and meeting the targets responsibilities to an alternate Administrator. specified as part of the scheme. DHL Supply Chain | Product Stewardship 2014-15 Annual Report 9

On 2 March 2012, DHL Supply Chain was the first organisation approved to facilitate activities associated with the collection and recycling of end-of-life television and computer products under the Australian Government’s National Television and Computer Recycling Scheme. DHL achieved many milestones in its 2 years of operation as an Approved Co-Regulatory Arrangement and that journey of success has continued into Year three of the Scheme. Some of DHL’s achievements to date include:

DHL PRODUCT STEWARDSHIP MILESTONES

Received First collection Achieved 100% of Achieved 100% of co-regulatory point commenced 2012-13 recycling 2013-14 recycling arrangement approval operations targets targets May 2012 May 2012 June 2013 June 2014

Nov 2011 April 2012 May 2012 Dec 2013 June 2015 First organisation Signed first Liable Achieved coverage in Achieved reasonable Achieved 50,000 tons to submit Party Member every state & territory access requirement cumulative application under new Regulations DHL Supply Chain | Product Stewardship 2014-15 Annual Report 10

BEING SOCIALLY RESPONSIBLE

DHL’s focus in the third year of the scheme has been to maintain and nurture our relationships with all stakeholders in the Product Stewardship chain.

DHL has worked hard to ensure that householders and small businesses are aware of and have access to the FREE recycling drop-off points, commonly known as Drop Zones, across all states and COLLECTION SITES IN ALL 8 STATES territories. AND TERRITORIES

DHL has continued to achieve the annual targets as required under the Product Stewardship Regulations which ensure that the Australian public have opportunities to drop their e-Waste off for recycling and to know that it will be completed in an environmentally friendly manner. DHL Supply Chain | Product Stewardship 2014-15 Annual Report

MEMBERSHIP DHL Supply Chain | Product Stewardship 2014-15 Annual Report 12

MEMBERSHIP

DHL has continued to engage with the customer Steering Committee where DHL’s Liable Parties are active participants in defining the overall strategic direction of the Co-Regulatory Arrangement. In 2014-15, the Committee undertook a variety of activities including:

Strategy Engagement Improvement

Review and provide Highlight issues to be raised Comprehensive review and suggestions for key elements of: with the Government’s submission to the Government NTCRS Regulator regarding the product – Collection Strategy conversation factors in Schedule – Demand Management Strategy 1B of the Regulations – Strategy to win and retain credible liable parties DHL Supply Chain | Product Stewardship 2014-15 Annual Report

COLLECTIONS DHL Supply Chain | Product Stewardship 2014-15 Annual Report 14

COLLECTIONS

DHL’s collection strategy continues to involve a DHL surmised that it would be beneficial to tap into combination of 491 permanent sites, events, and existing council communication channels to encourage the retailers in metropolitan, inner regional, outer regional community to take televisions and computers to the and remote areas across Australia. same facilities. DHL’s primary focus for collection services is permanent As at 31 December 2014, DHL had met its requirement sites which are associated with council waste transfer to provide reasonable access to collection services to stations. The rationale for this was based on householder communities across Australia. DHL’s solution services and small business familiarity with disposing of waste at 22,441,222* million Australians, or 97% of the population. these sites. Appendix 3 provides a summary of the total weight of product collected by state and region.

312 Retail Stores 177 Permanent Collection Sites

2 events (mostly outer regional & remote) Note: Appendix 2 provides full list of collection services DHL’s solution services 22,441,222* million Australians % 97of the population

* http://www.abs.gov.au/ausstats as at 30th June 2013 DHL Supply Chain | Product Stewardship 2014-15 Annual Report 15

RETAIL COLLECTIONS

DHL’S RETAIL SOLUTION ENABLED COLLECTION 411 TONNES AND RECYCLING OF OF ELECTRONIC WASTE.

Officeworks provided a collection network for computers, Harvey Norman collection sites at selected electrical stores printers and computer related products such as hard provided a solution for televisions. drives, keyboard and mice. DHL Supply Chain | Product Stewardship 2014-15 Annual Report

COMMUNICATIONS DHL Supply Chain | Product Stewardship 2014-15 Annual Report 17

DROP ZONE

To ensure public awareness of DHL’s free drop-off points, the customer facing website dropzone.org.au provides information about the scheme, FAQ’s and a list of collection sites. It also provides a forum to submit questions to DHL. DHL Supply Chain | Product Stewardship 2014-15 Annual Report 18

ADVERTISING

DHL undertook several small advertising campaigns in conjunction with local councils and organisations hosting collection events. DHL Supply Chain | Product Stewardship 2014-15 Annual Report

RECYCLING DHL Supply Chain | Product Stewardship 2014-15 Annual Report 20

RECYCLING

DHL Recyclers processed a total of 12,163 tonnes of Each of DHL’s Recyclers has a measurable landfill diversion televisions, computers and computer related product on rate. From 1 July 2014, the Regulations now require behalf of DHL during 2014-15. No product was stockpiled or Co-Regulatory Arrangements to report on material stored outside of a recycling facility during the 2014-15 year. recovery rates. To ensure compliance with all relevant Australian Whilst the industry awaited guidance on a consistent Standards, International Standards and industry Codes methodology for recording and reporting landfill diversion, of Practice, DHL employed an auditor certified to all of DHL’s Recyclers, on average and by their own Integrated Management Systems encompassing ISO measure, are achieving an approximate 97% recovery rate. 9001, ISO 14001 & OHSAS 18001. DHL’s Recycling DHL have worked with Recyclers to ensure that best Manager conducted audits during the 2014-15 reporting practice methods for handling e-waste are implemented period and developed improvement plans in conjunction across the country delivering a positive social and with Recyclers to enable and encourage a continuous environmental outcome for the community. improvement environment.

4,478 12.1 MILLION KGS AFRICAN ELEPHANTS OF E-WASTE DHL’s product stewardship program facilitated the collection and recycling of more than 12.1 Million kgs of e-waste, diverting the equivalent weight of 4,478 african elephants from landfill. MATERIALS OVERVIEW Breakdown for processed e-Waste (tonnes) Total materials recovered (tonnes) Total e-Waste sent for processing 8,470 929 Metal into usable materials in Australia 1,941 3,923 Leaded glass Exported Material 3,335 Non-leaded glass Local Disposal 358 Plastic 3,479 1,891 Total 12,163 Other

Export Country (tonnes) Land fill (tonnes) Hong Kong 67.5 Land fill waste generated from 358 Korea 228.18 Recycling in Australia China 1574.2 Land fill from e-Waste exported 152 Japan 1463.2 for further recycling Singapore 0.8 Total 3333.88 DHL Supply Chain | Product Stewardship 2014-15 Annual Report 21

DHL RECYCLERS

DHL’s co-regulatory arrangement engaged 15 recyclers in 2014-15. Nine of these recyclers worked in conjunction with social enterprise firms, providing job opportunities for people with disabilities and long term unemployment. All recyclers utilising the disability workforce comply with the relevant state and territory legislation, as well as the federal laws.

WESTERN AUSTRALIA NATIONAL QUEENSLAND • SITA PDUWA • MRI (ACT, NSW, QLD, SA, VIC)* • Certified Destruction Services (CDS) • Total Green Recycling • TES-AMM (NSW, QLD) • Endeavour Foundation*

SOUTH AUSTRALIA • SA Group Enterprises • Joblink* Incorporated (Aspitech)* • Kurrajong Waratah* • Mai Wel Group* • Renewable Recyclers*

VICTORIA • Community Axis Enterprises (Axisworx)* • PGM Recyclers • SRS Recycling*

TASMANIA 15 • City Mission Launceston* Recyclers in 2014-15.

* Indicates support of Social Enterprise DHL Supply Chain | Product Stewardship 2014-15 Annual Report 22

EXPORTED WHOLE UNITS

Under DHL’s Co-Regulatory Arrangement there were no whole units of televisions, computers or computer product exported overseas for recycling or re-use. DHL’s selected recyclers all have varying downstream processes which may see components exported overseas for further processing. These recyclers and their downstream processes have been audited in accordance with the NTCRS.

ENVIRONMENTAL & OCCUPATIONAL HEALTH & SAFETY COMPLIANCE

ENVIRONMENTAL AND OCCUPATIONAL HEALTH & SAFETY LAWS

Supporting DHL’s commitment to Employee Safety and our Fortunately a relatively small number of issues were corporate goal to be the most Environmentally Friendly identified and DHL is happy to report that no major Logistics Company in the world, the operation of Recyclers injuries were reported although the ultimate aim is that providing a recycling service to DHL is one that achieves zero Employee Health and Safety and Environmental our full focus and attention. incidents will occur on an annual basis. To support our broader goals, DHL works closely with Recyclers to review and identify areas of opportunity in the Employee Health and Safety and Environmental Management areas. Through the review and reporting process a number of issues were identified during the 2014-15 financial year and all individual issues were reviewed by DHL’s Recycling Manager with the respective Recyclers involved. Occupational Health and Safety Incidents reported were 0 and Environmental Incidents were 1 for the period. DHL Supply Chain | Product Stewardship 2014-15 Annual Report

APPENDIX 1-4 DHL Supply Chain | Product Stewardship 2014-15 Annual Report 24 APPENDIX 1: DHL LIABLE PARTY MEMBERS

MEMBER NAME MEMBER ACN DATE JOINED DATE CEASED

ACCO AUSTRALIA PTY LIMITED 000 265 047 01/04/2012 ADVANTECH AUSTRALIA PTY LIMITED 002 593 277 01/04/2012 AUDION INNOVISION PTY. LTD. 119 042 527 01/07/2012 AUSTRALIA I.T. PTY. LTD. 088 274 195 01/07/2012 AVNET (AUSTRALIA) PTY. LTD. 090 111 890 01/04/2012 25/02/2015 AVNET TECHNOLOGY SOLUTIONS (AUSTRALIA) LIMITED 107 656 833 01/04/2012 BELKIN LIMITED 095 402 663 01/04/2012 BUSH AUSTRALIA PTY. LIMITED 109 953 335 01/04/2012 CELLNET GROUP LIMITED 010 721 749 01/07/2013 DICK SMITH (WHOLESALE) PTY LTD 000 445 956 01/07/2012 ELECTUS DISTRIBUTION PTY. LIMITED 000 087 347 01/04/2012 ELEMENT14 PTY LTD 003 211 345 01/07/2012 FUJITSU AUSTRALIA LTD 001 011 427 01/04/2012 IMATION ANZ PTY LTD 074 027 919 01/04/2012 INGRAM MICRO PTY LTD 112 487 966 01/04/2013 INTERMEC TECHNOLOGIES AUSTRALIA PTY LTD 003 365 599 01/07/2012 KMART AUSTRALIA LIMITED 004 700 485 01/07/2012 KOGAN AUSTRALIA PTY LTD 152 570 351 01/07/2012 LG ELECTRONICS AUSTRALIA PTY LIMITED 064 531 264 01/04/2012 NCR AUSTRALIA & NEW ZEALAND PTY LTD 000 003 592 24/11/2014 OFFICEWORKS 004 763 526 01/07/2014 PENDO INDUSTRIES PTY LTD 137 825 015 01/04/2012 POS - P.O.S. PTY. LTD. 072 799 592 01/04/2012 28/02/2015 SAMSUNG ELECTRONICS AUSTRALIA PTY LTD 002 915 648 01/04/2012 SANMINA-SCI AUSTRALIA PTY LTD 156 498 421 18/02/2014 SONY AUSTRALIA LIMITED 001 215 354 01/07/2013 TARGET AUSTRALIA PTY. LTD. 004 250 944 01/07/2012 TEAC AUSTRALIA PTY LTD 110 475 799 01/07/2012 TECO AUSTRALIA PTY LTD 002 595 388 01/04/2012 TEMPO (AUST) PTY LTD 106 100 252 01/07/2012 VERBATIM AUSTRALIA PTY. LTD. 005 706 374 01/04/2012 25/01/2015 WOOLWORTHS LTD 000 014 675 01/07/2012 TECO AUSTRALIA PTY LTD 002 595 388 01/04/12 TEMPO (AUST) PTY LTD 106 100 252 01/07/12 THE TRUSTEE FOR SYSTERMAX TRUST 639 872 096 01/04/12 30/06/14 VERBATIM AUSTRALIA PTY. LTD. 005 706 374 01/04/12 WOOLWORTHS LTD 000 014 675 01/07/12

DHL Supply Chain Product Stewardship Arrangement Annual Report 2014-15 DHL Supply Chain | Product Stewardship 2014-15 Annual Report 25 APPENDIX 2: COLLECTION SERVICES

STATE COLLECTION TYPE SERVICE NAME ACT Retailer Domayne Fyshwick Retailer Harvey Norman Fyshwick Collection Station Mugga Retailer Officeworks Belconnen Retailer Officeworks Fyshwick Retailer Officeworks Tuggeranong NSW Collection Station Awaba Waste Management Facility Collection Station Ballina Waste Transfer Station Collection Station Bendalong Recycling and Waste Transfer Depot Collection Station Berry Recycling and Waste Transfer Depot Collection Station Bombala Waste Deopt Collection Station Boorowa Garbage Depot Collection Station Bungendore Tip Collection Station Callala Recycling and Waste Transfer Depot Collection Station Cessnock Waste and Reuse Centre Collection Station Coolamon Shire Council Landfill Collection Station Cootamundra Waste Disposal Centre Collection Station Council Landfill Facility Collection Station Goulburn Transfer Station Collection Station Greater Council Landfill Collection Station Gregadoo Waste Management Centre Collection Station Gundagai Waste And Recovery Centre Collection Station Waste Management Facility Collection Station Harden Murrumburrah Transfer Station Collection Station Huskisson Recycling and Waste Depot Collection Station Joblink (Tamworth) Collection Station Junee Shire Council Transfer Station Collection Station Kangaroo Valley Recycling and Waste Transfer Depot Collection Station Kioloa Recycling and Waste Transfer Depot Collection Station Kurrajong Recyclers Collection Point NSW Collection Station Lake Conjola Recycling and Waste Transfer Depot Collection Station Lake Macquarie City Council Kerbside Collection Collection Station Macs Reef Road Tip Collection Station Merimbula Waste & Recycling Depot Collection Station Mt Vincent Waste Disposal Site Collection Station Muswellbrook Waste Management Facility Collection Station Salamander Bay Waste Transfer Station DHL Supply Chain | Product Stewardship 2014-15 Annual Report 26 APPENDIX 2: COLLECTION SERVICES

STATE COLLECTION TYPE SERVICE NAME NSW Collection Station Singleton Council Waste Depot Collection Station Surf Beach Waste Management Facility Collection Station Sussex Inlet Recycling and Waste Transfer Depot Collection Station Tamworth Waste Management Facility Collection Station Tumut Waste and Recycling Centre Collection Station Ulladulla Recycling and Waste Depot Collection Station Victoria St Waste Management Facility Collection Station West Nowra Recycling and Waste Depot Collection Station Yass Transfer Station Retailer Harvey Norman Albury Retailer Harvey Norman Armidale Retailer Harvey Norman Ballina Retailer Harvey Norman Coffs Harbour Retailer Harvey Norman Deniliquin Retailer Harvey Norman Dubbo Retailer Harvey Norman Forster Retailer Harvey Norman Goulburn Retailer Harvey Norman Grafton Retailer Harvey Norman Lismore Retailer Harvey Norman Lithgow Retailer Harvey Norman Maitland Retailer Harvey Norman Moss Vale Retailer Harvey Norman Mudgee Retailer Harvey Norman Nowra Retailer Harvey Norman Orange Retailer Harvey Norman Parkes Retailer Harvey Norman Port Macquarie Retailer Harvey Norman Salamander Retailer Harvey Norman Tamworth Retailer Harvey Norman Taree Retailer Joyce Mayne Albury Retailer Joyce Mayne Maitland Retailer Joyce Mayne Nowra Retailer Officeworks Albury Retailer Officeworks Coffs Harbour Retailer Officeworks Dubbo Retailer Officeworks Lismore DHL Supply Chain | Product Stewardship 2014-15 Annual Report 27 APPENDIX 2: COLLECTION SERVICES

STATE COLLECTION TYPE SERVICE NAME NSW Retailer Officeworks Nowra Retailer Officeworks Orange Retailer Officeworks Port Macquarie Retailer Officeworks Taree Collection Station MRI Collection Point NSW Collection Station Glenfield Waste Services Collection Station Leichhardt Municipal Council Weekend Transfer Collection Station Port Stephens Council Drop Off Day Collection Station SITA Auburn Collection Station SITA Belrose Collection Station SITA Chullora Collection Station SITA Eastern Creek Collection Station SITA Lucas Heights Collection Station SITA North Ryde COMPUTER BIN Collection Station SITA North Ryde TV BIN Collection Station SITA Seven Hills Collection Station SITA Spring Farm Collection Station SITA Wetherill Park Collection Station Summerhill Waste Management Centre Collection Station Taren Point Transfer Station Collection Station TES-AMM Collection Point NSW Collection Station Whytes Gully Waste Transfer Station Retailer Domanye North Ryde Retailer Domayne Alexandria Retailer Domayne Belrose Retailer Domayne Kotara Retailer Domayne Warrawong Retailer Domayne West Gosford Retailer Harvey Norman Alexandria Retailer Harvey Norman Bennett’s Green Retailer Harvey Norman Bondi Junction Retailer Harvey Norman Broadway Retailer Harvey Norman Castle Hill Retailer Harvey Norman Erina Retailer Harvey Norman Gordon Retailer Harvey Norman Lake Haven Retailer Harvey Norman Liverpool DHL Supply Chain | Product Stewardship 2014-15 Annual Report 28 APPENDIX 2: COLLECTION SERVICES

STATE COLLECTION TYPE SERVICE NAME NSW Retailer Harvey Norman Moore Park Retailer Harvey Norman Mt Druitt Retailer Harvey Norman Penrith Retailer Harvey Norman Taren Point Retailer Harvey Norman Tweed Heads Retailer Harvey Norman Warrawong Retailer Harvey Norman Wiley Park Retailer Joyce Mayne Bennett’s Green Retailer Joyce Mayne Warrawong Retailer Officeworks Alexandria Retailer Officeworks Auburn Retailer Officeworks Blacktown Retailer Officeworks Bondi Junction Retailer Officeworks Campbelltown Retailer Officeworks Carlton Retailer Officeworks Castle Hill Retailer Officeworks Dee Why Retailer Officeworks Fairy Meadow Retailer Officeworks Five Dock Retailer Officeworks Glebe Retailer Officeworks Greenacre Retailer Officeworks Hornsby Retailer Officeworks Hoxton Park Retailer Officeworks Kotara Retailer Officeworks Lewisham Retailer Officeworks Liverpool Retailer Officeworks Mona Vale Retailer Officeworks Newcastle West Retailer Officeworks North Ryde Retailer Officeworks Northmead Retailer Officeworks Old Guildford Retailer Officeworks Penrith Retailer Officeworks Punchbowl Retailer Officeworks Rutherford Retailer Officeworks Taren Point Retailer Officeworks Warners Bay Retailer Officeworks West Gosford DHL Supply Chain | Product Stewardship 2014-15 Annual Report 29 APPENDIX 2: COLLECTION SERVICES

STATE COLLECTION TYPE SERVICE NAME NSW Retailer Officeworks Wetherill Park Collection Station Bland Shire Council Landfill Collection Station Breeza Rural Waste Depot Collection Station Carroll Rural Waste Depot Collection Station Curlewis Rural Waste Depot Collection Station Jindabyne Landfill Collection Station Lockhart Shire Council Waste Depot Collection Station Mullaley Transfer Station Collection Station Tambar Springs Transfer Station Collection Station Temora Shire Council Landfill Collection Station Council Waste Transfer Station Collection Station Council Landfill Retailer Harvey Norman Broken Hill Retailer Harvey Norman Griffith Retailer Harvey Norman Retailer Harvey Norman Temora Retailer Harvey Norman Tura Beach Retailer Harvey Norman West Wyalong Event Walgett Waste Centre Retailer Harvey Norman Cobar NT Retailer Betta Home Living Katherine Retailer Betta Home Living Tennant Creek Retailer Harvey Norman Alice Springs Retailer Harvey Norman Darwin QLD Collection Station Bundaberg Waste Management Facility Collection Station Kilcoy Refuse & Recycling Centre Collection Station Paget Waste Management Centre Collection Station Stanthorpe Landfill Collection Station Swanbank Landfill Collection Station Warwick Waste Management Retailer Betta Home Living Gladstone Retailer Harvey Norman Bundaberg Retailer Harvey Norman Dalby Retailer Harvey Norman Gympie Retailer Harvey Norman Hervey Bay Retailer Harvey Norman Innisfail Retailer Harvey Norman Ipswich DHL Supply Chain | Product Stewardship 2014-15 Annual Report 30 APPENDIX 2: COLLECTION SERVICES

STATE COLLECTION TYPE SERVICE NAME QLD Retailer Harvey Norman Kingaroy Retailer Harvey Norman Mackay Retailer Harvey Norman Rockhampton Retailer Harvey Norman Toowoomba Retailer Harvey Norman Warwick Retailer Joyce Mayne Bundaberg Retailer Joyce Mayne Toowoomba Retailer Officeworks Hervey Bay Retailer Officeworks Ipswich Retailer Officeworks Mackay Retailer Officeworks Rockhampton Retailer Officeworks Toowoomba Collection Station Birkdale Landfill Collection Station Browns Plains Landfill Collection Station Bunya Waste Management Facility Collection Station Carbrook Waste & Recycling Facility Collection Station Chandler Collection Station Dakabin Waste Management Facility Collection Station Endeavour Redcliffe Collection Point QLD Collection Station Endeavour Southport Collection Point QLD Collection Station Esk Refuse & Recycling Centre Collection Station Ferny Grove Collection Station Logan Village Waste & Recycling Facility Collection Station MRI Collection Point QLD Collection Station Nudgee Collection Station Redland Bay Waste Transfer Collection Station Willawong Retailer Domayne Bundall Retailer Harvey Norman Brisbane Retailer Harvey Norman Browns Plains Retailer Harvey Norman Bundall Retailer Harvey Norman Burleigh Waters West Retailer Harvey Norman Cairns Retailer Harvey Norman Cannonvale Retailer Harvey Norman Carindale Retailer Harvey Norman Cleveland Retailer Harvey Norman Emerald DHL Supply Chain | Product Stewardship 2014-15 Annual Report 31 APPENDIX 2: COLLECTION SERVICES

STATE COLLECTION TYPE SERVICE NAME QLD Retailer Harvey Norman Everton Retailer Harvey Norman Loganholme Retailer Harvey Norman Maroochydore Retailer Harvey Norman Morayfield Retailer Harvey Norman Noosa Retailer Harvey Norman Oxley Retailer Harvey Norman Rothwell Retailer Joyce Mayne Chancellor Retailer Officeworks Aspley Retailer Officeworks Browns Plains Retailer Officeworks Capalaba Retailer Officeworks Hermit Park Retailer Officeworks Loganholme Retailer Officeworks Maroochydore Retailer Officeworks Milton Retailer Officeworks Morayfield Retailer Officeworks Oxley Retailer Officeworks Rothwell Retailer Officeworks Southport Retailer Officeworks Strathpine Retailer Officeworks Underwood Retailer Officeworks Upper Mount Gravatt Retailer Officeworks West Burleigh Retailer Officeworks Windsor Retailer Officeworks Woolloongabba Collection Station Ayr Transfer Station Collection Station Endeavour Townsville Collection Point QLD Collection Station Hervey Range Waste Facility Collection Station Jensen Waste Facility Collection Station Stuart Waste Facility Retailer Betta Home Living Roma Retailer Bi Rite Blackwater Retailer Bi Rite Goondiwindi Retailer Bi Rite Moranbah Retailer Harvey Norman Atherton Retailer Harvey Norman Townsville Retailer Joyce Mayne Townsville DHL Supply Chain | Product Stewardship 2014-15 Annual Report 32 APPENDIX 2: COLLECTION SERVICES

STATE COLLECTION TYPE SERVICE NAME QLD Retailer Officeworks Cairns Event Mitchell Waste Facility Retailer Airlie Beach Betta Home Living Retailer Betta Home Living Longreach Retailer Betta Home Living Weipa Retailer Col Jones Homemakers Thursday Island Retailer Harvey Norman Mount Isa SA Collection Station Balaklava Transfer Station Collection Station Brinkley Recycling & Waste Transfer Station Collection Station Hamley Bridge Transfer Station Collection Station Owen Transfer Station Retailer Harvey Norman Mt Barker Retailer Harvey Norman Mt Gambier Collection Station Beverley Waste Transfer Station Collection Station City of Salisbury Cross Creek Rd Depot Collection Station Edinburgh North Collection Station Heathfield Resource Recovery Centre Collection Station Monash Landfill Collection Station Pooraka Waste Transfer Station Collection Station Wingfield Resource Recovery Park Retailer Harvey Norman Gepps Cross Retailer Harvey Norman Marion Retailer Harvey Norman Mile End Retailer Harvey Norman Munno Para Retailer Harvey Norman Noarlunga Retailer Harvey Norman Whyalla Retailer Harvey Norman Woodville Retailer Officeworks Croydon Retailer Officeworks Elizabeth Retailer Officeworks Gilles Plains Retailer Officeworks Noarlunga Retailer Officeworks Prospect Retailer Officeworks Trinity Gardens Collection Station Everard Waste Depot Collection Station Kingston Transfer Station Collection Station Naracoorte Waste Transfer Station Collection Station Peterborough Transfer Station DHL Supply Chain | Product Stewardship 2014-15 Annual Report 33 APPENDIX 2: COLLECTION SERVICES

STATE COLLECTION TYPE SERVICE NAME SA Collection Station Port Augusta Transfer Station Collection Station Port Pirie Waste Transfer Station Collection Station Port Wakefield Transfer Station Collection Station Robe Waste Transfer Station Collection Station TPI Nuriootpa Retailer Radio Rentals Berri Collection Station Cowell Waste Depot Retailer Retravision Ceduna Retailer Roxby Traders TAS Collection Station Brighton Waste Transfer Station Collection Station Jackson Street Waste Management Centre Collection Station Kingborough Waste Services Collection Station Launceston Waste Centre Collection Station McRobies Gully Waste Management Centre Collection Station Southbridge Waste Transfer Station Collection Station Spreyton Waste Transfer Station Retailer Harvey Norman Cambridge Retailer Harvey Norman Devonport Retailer Harvey Norman Hobart Retailer Harvey Norman Launceston Retailer Harvey Norman Moonah Retailer Officeworks Hobart Retailer Officeworks Launceston Retailer Harvey Norman Burnie VIC Collection Station Alexandra Waste Transfer Station Collection Station Ardmona Resource Recovery Centre Collection Station Beechworth Transfer Station Collection Station Benalla Shire Council Collection Station Broadford Resource Recovery Centre Collection Station Castlemaine Landfill Collection Station Cobram Waste Transfer Station Collection Station Echuca Environment Centre Collection Station Euroa Transfer Station Collection Station Kilmany Landfill Collection Station Mansfield Resource Recovery Centre Collection Station Mount Scobie Waste Transfer Station Collection Station Mt Beauty Transfer Station DHL Supply Chain | Product Stewardship 2014-15 Annual Report 34 APPENDIX 2: COLLECTION SERVICES

STATE COLLECTION TYPE SERVICE NAME VIC Collection Station Myrtleford Transfer Station Collection Station Nagambie Transfer Station Collection Station Numurkah Waste Transfer Station Collection Station Porepunkah Transfer Station Collection Station Rutherglen Transfer Station Collection Station Seymour Resource Recovery Centre Collection Station Shepparton Transfer Station Collection Station SITA Epsom Collection Station Wallan Resource Recovery Centre Collection Station Wangaratta Transfer Station Collection Station Wonthaggi Transfer Station Collection Station Yarrawonga Waste Transfer Station Retailer Harvey Norman Ararat Retailer Harvey Norman Ballarat Retailer Harvey Norman Bendigo Retailer Harvey Norman Moe Retailer Harvey Norman Morwell Retailer Harvey Norman Sale Retailer Harvey Norman Shepparton Retailer Harvey Norman Traralgon Retailer Harvey Norman Wangaratta Retailer Harvey Norman Warragul Retailer Harvey Norman Warrnambool Retailer Harvey Norman Wonthaggi Retailer Officeworks Ballarat Retailer Officeworks Bendigo Retailer Officeworks Shepparton Retailer Officeworks Traralgon Collection Station Bayside Waste & Recycling Centre Collection Station Bellfield Waste Recovery Centre Collection Station Campbellfield Resource Recovery Ctre Collection Station Clayton South Regional Landfill Collection Station Clifton Hill Collection Station Coldstream Recovery & Waste Transfer Station Collection Station Melton Transfer Station Collection Station Mornington Resource Recovery Centre Collection Station MRI Collection Point VIC DHL Supply Chain | Product Stewardship 2014-15 Annual Report 35 APPENDIX 2: COLLECTION SERVICES

STATE COLLECTION TYPE SERVICE NAME VIC Collection Station Nillumbik Recovery & Recycling Centre Collection Station Port Phillip Resource Recovery Centre (Transfer Station) Collection Station Rye Transfer Station Collection Station SITA Ballarat Collection Station SITA Geelong Collection Station SITA Hampton Park Collection Station Sunbury Transfer Station Collection Station Tyabb Waste Transfer Station Retailer Domayne Melbourne Qv Retailer Harvey Norman Broadmeadows Retailer Harvey Norman Brunswick Retailer Harvey Norman Chadstone Retailer Harvey Norman Coburg Retailer Harvey Norman Dandenong Retailer Harvey Norman Fountain Gate Retailer Harvey Norman Frankston Retailer Harvey Norman Geelong Retailer Harvey Norman Hoppers Crossing Retailer Harvey Norman Knox City Retailer Harvey Norman Maribyrnong Retailer Harvey Norman Moorabbin Retailer Harvey Norman Mornington Retailer Harvey Norman Nunawading Retailer Harvey Norman Preston Retailer Harvey Norman Richmond Retailer Harvey Norman Ringwood Retailer Harvey Norman Springvale Retailer Harvey Norman Sunshine Retailer Harvey Norman Taylors Lake Retailer Harvey Norman Thomastown Retailer Harvey Norman Waurn Ponds Retailer Officeworks Airport West Retailer Officeworks Altona North Retailer Officeworks Ascot Vale Retailer Officeworks Bayswater Retailer Officeworks Box Hill South Retailer Officeworks Bundoora DHL Supply Chain | Product Stewardship 2014-15 Annual Report 36 APPENDIX 2: COLLECTION SERVICES

STATE COLLECTION TYPE SERVICE NAME VIC Retailer Officeworks Campbellfield Retailer Officeworks Carnegie Retailer Officeworks Caroline Springs Retailer Officeworks Chadstone Retailer Officeworks Chirnside Park Retailer Officeworks Coburg Retailer Officeworks Cranbourne Retailer Officeworks Dandenong Retailer Officeworks Doncaster Retailer Officeworks Epping Retailer Officeworks Ferntree Gully Retailer Officeworks Fitzroy Retailer Officeworks Frankston Retailer Officeworks Geelong Retailer Officeworks Glen Waverley Retailer Officeworks Hawthorn East Retailer Officeworks Highett Retailer Officeworks Kew East Retailer Officeworks Keysborough Retailer Officeworks Maribyrnong Retailer Officeworks Mornington Retailer Officeworks Narre Warren Retailer Officeworks Nunawading Retailer Officeworks Pakenham Retailer Officeworks Preston Retailer Officeworks Richmond Retailer Officeworks Ringwood Retailer Officeworks Russell Street Melbourne Retailer Officeworks South Melbourne Retailer Officeworks Taylors Lakes Retailer Officeworks Vermont South Retailer Officeworks Werribee Retailer Officeworks Yarraville Collection Station Dimboola Waste Transfer Station Collection Station Edenhope Waste Transfer Station Collection Station Horsham Transfer Station Collection Station Loch Sport Transfer Station DHL Supply Chain | Product Stewardship 2014-15 Annual Report 37 APPENDIX 2: COLLECTION SERVICES

STATE COLLECTION TYPE SERVICE NAME VIC Retailer Harvey Norman Bairnsdale Retailer Harvey Norman Hamilton Retailer Harvey Norman Horsham Retailer Harvey Norman Mildura Retailer Harvey Norman Swan Hill Retailer Officeworks Mildura WA Collection Station Richardson Road Landfill Retailer Harvey Norman Bunbury Retailer Harvey Norman Mandurah Retailer Officeworks Bunbury Retailer Officeworks Mandurah Collection Station Coppin Road Transfer Station Collection Station Henderson Waste Recovery Park Collection Station JFR (Jim) McGeough Resource Recovery Facility Collection Station Mathieson Road Transfer Station Collection Station Remondis Osborne Park Depot Retailer Harvey Norman Armadale Retailer Harvey Norman Belmont Retailer Harvey Norman Cannington Retailer Harvey Norman City West Retailer Harvey Norman Joondalup Retailer Harvey Norman Malaga Retailer Harvey Norman O'Connor Retailer Harvey Norman Osborne Park Retailer Harvey Norman Port Kennedy Retailer Officeworks East Perth Retailer Officeworks East Victoria Park Retailer Officeworks Fremantle Retailer Officeworks Midland Retailer Officeworks Morley Retailer Officeworks O'Connor Retailer Officeworks Osborne Park Collection Station O'Neill Road Transfer Station Retailer Betta Home Living Narrogin Retailer Harvey Norman Albany Retailer Harvey Norman Geraldton Retailer Harvey Norman Kalgoorlie DHL Supply Chain | Product Stewardship 2014-15 Annual Report 38 APPENDIX 2: COLLECTION SERVICES

STATE COLLECTION TYPE SERVICE NAME WA Retailer Officeworks Albany Retailer Betta Home Living Broome Retailer Betta Home Living Carnarvon Retailer Betta Home Living Derby Retailer Betta Home Living Kununurra Retailer Betta Home Living Newman Retailer Betta Home Living Tom Price Retailer Harvey Norman Karratha Retailer Harvey Norman Port Hedland Retailer Harvey Norman Port Hedland DHL Supply Chain | Product Stewardship 2014-15 Annual Report 39 APPENDIX 3: SERVICE PROVIDERS CONTRACTED

Adelaide Hills Regional Waste Management Authoirity Collection Alpine Shire Council Collection Ballina Shire Council Collection Banyule City Council Collection Council Collection Benalla Rural City Council Collection Berri Bamera Shire Council Collection Bombala Shire Council Collection Boorowa Council Collection Brighton Council Collection Bundaberg Regional Council Collection Burdekin Shire Council Collection Campaspe Shire Council Collection City of Charles Sturt Collection City of Cockburn Collection City of Port Phillip Collection City of Yarra Collection Devonport City Council Collection District Council of Franklin Harbour Collection District Council of Peterborough Collection Endeavour Foundation Collection Eurobodalla Shire Council Collection Glenfield Waste Services Collection Glenorchy City Council Collection Goulburn Mulwaree Council Collection Grab a Load Collection Council Collection Council Collection HARVEY NORMAN HOLDINGS LTD Collection Hindmarsh Shire Council Collection Hobart City Council Collection Horsham City Council Collection Hunter Resource Recovery Collection Huon Valley Council Collection Indigo Shire Council Collection Kingborough Waste Services Collection Kurrajong Collection KURRAJONG WARATAH Collection Launceston City Council Collection DHL Supply Chain | Product Stewardship 2014-15 Annual Report 40 APPENDIX 3: SERVICE PROVIDERS CONTRACTED

Logan City Council Collection Mansfield Shire Council Collection Mitchell Shire Council Collection Moira Shire Council Collection Moreton Bay Regional Council Collection Mount Alexander Shire Council Collection MRI (Aust) Pty Ltd Collection Murrundindi Shire Council Collection Naracoorte Lucindale Shire Council Collection Northern Adelaide Waste Management Authority (NAWMA) Collection Nillumbik City Council Collection Officeworks Superstores Collection Palerang Shire Council Collection PGM Collection Port Pirie Regional Council Collection QLS Group Collection Recovery (TAS) Pty Ltd Collection Redland Bay City Council Collection Rural City of Wangaratta Collection Shepparton City Council Collection Shire of Harvey Collection Shire of Mundaring Collection Shoalhaven Shire Council Collection Sita Collection Council Collection Somerset Regional Council Collection Southern Downs Regional Council Collection Strathbogie Shire Council Collection The J R Unit Trust trading as COPPER ROCK INVESTMENTS PTY LTD Collection Townsville City Council Collection TRANSPACIFIC INDUSTRIES Collection URBAN SERVICE SOLUTIONS PTY. LTD. Collection Wakefield Regional Council Collection Wellington Shire Council Collection West Wimmera Shire Council Collection WESTERN METROPOLITAN REGIONAL COUNCIL Collection WM Waste Management Collection Wollongong City Council Collection Yass Valley Council Collection DHL Supply Chain | Product Stewardship 2014-15 Annual Report 41 APPENDIX 3: SERVICE PROVIDERS CONTRACTED

Young Shire Council Collection Horsham City Council Collection JOBLINK PLUS LIMITED Collection REMONDIS AUSTRALIA PTY LTD Collection REROC (RIVERINA EASTERN REGIONAL ORGANISATION OF COUNCILS) Collection CERTIFIED DESTRUCTION SERVICES PTY LTD Recycling Community AXIS Enterprises Incorporated Recycling ENDEAVOUR FOUNDATION Recycling JOBLINK PLUS LIMITED Recycling KURRAJONG WARATAH Recycling LAUNCESTON CITY MISSION INC Recycling MAI-WEL LIMITED Recycling MRI (AUST) PTY LTD Recycling PGM REFINERS PTY. LIMITED Recycling RICHMOND PRA Recycling SA Group Enterprises Incorporated Recycling SITA AUSTRALIA PTY LTD Recycling SRS Recycling Pty Ltd Recycling TES-AMM Australia Pty Ltd Recycling TOTAL GREEN RECYCLING PTY LTD Recycling BRIAN BURT FAMILY TRUST Transport Bronzewing Transport CERTIFIED DESTRUCTION SERVICES PTY LTD Transport City Mission Transport J R UNIT TRUST TRADING AS COPPER ROCK INVESTMENTS PTY LTD Transport DHL SUPPLY CHAIN (AUSTRALIA) PTY LIMITED Transport ELLWASTE Transport GRAB-A-LOAD PTY. LTD. Transport HUNTER RESOURCE RECOVERY Transport MRI (AUST) PTY LTD Transport REMONDIS AUSTRALIA PTY LTD Transport Sita Australia Transport SITA Hampton Park Transport TIC (REVERSE LOGISTICS) PTY LTD Transport Total Green Recycling Transport Townsville City Council Transport URBAN SERVICE SOLUTIONS PTY. LTD. Transport VEOLIA ENVIRONMENTAL SERVICES (AUSTRALIA) PTY LTD Transport Wimmera Mallee Waste Transport DHL Supply Chain | Product Stewardship 2014-15 Annual Report 42 APPENDIX 4: SUMMARY OF PRODUCT WEIGHT COLLECTED BY STATE AND REGION

STATE REGION TOTAL

Metro 2.53 Inner regional ACT Outer regional Remote Metro 3,865.80 Inner regional 1,020.76 NSW Outer regional 52.02 Remote Metro Inner regional NT Outer regional Remote 0.90 Metro 1,284.49 Inner regional 82.35 QLD Outer regional 107.47 Remote Metro 573.11 Inner regional 32.87 SA Outer regional 85.56 Remote 6.88 Metro Inner regional 643.24 TAS Outer regional Remote Metro 1,026.22 Inner regional 525.73 VIC Outer regional 106.93 Remote Metro 143.63 Inner regional 19 WA Outer regional 10.61 Remote TOTAL COLLECTIONS BY LOCATION 9,590.09 Tonnes LIABLE PARTY COLLECTIONS 218.72 Tonnes OTHER COLLECTIONS 162.3 Tonnes COUNCIL FUNDED 425.09 Tonnes REPORTING ONLY 1766.66 Tonnes AUSTRALIAN TOTAL 12,162.86 Tonnes DHL Supply Chain Product Stewardship Arrangement Annual Report 2014-15 DHL Supply Chain | Product Stewardship 2014-15 Annual Report DHL Supply Chain | Product Stewardship 2014-15 Annual Report

DHL Supply Chain (Australia) Pty Limited Phone +61 (0) 2 8759 7000 ABN 85 071 798 617 Fax +61 (0) 2 8759 7190 Rhodes Corporate Park, Level 3, Building A www.dhl.com 1 Homebush Bay Drive, Rhodes NSW 2138 Australia PO BOX 3175 Rhodes NSW 2138 Australia