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DHL Supply Chain Annual Report 2014-15

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DHL Supply Chain Annual Report 2014-15 DHL SUPPLY CHAIN PRODUCT STEWARDSHIP ARRANGEMENT 2014-2015 ANNUAL REPORT DHL Supply Chain | Product Stewardship 2014-15 Annual Report 2 2014-2015 ANNUAL REPORT DHL Supply Chain (Australia) Pty Limited Television and Computer Product Stewardship Arrangement Rhodes Corporate Park, Level 3, Building A, 1 Homebush Bay Drive, Rhodes, NSW 2138 Australia Mail: PO Box 3175, Rhodes NSW 2138 Australia Email: [email protected] DHL Supply Chain | Product Stewardship 2014-15 Annual Report 3 CONTENTS FOREWORD _____________________________________________________________4 DHL’S PRODUCT STEWARDSHIP ARRANGEMENT __________________________________7 MEMBERSHIP ___________________________________________________________11 COLLECTIONS ___________________________________________________________13 COMMUNICATIONS ______________________________________________________16 RECYCLING _____________________________________________________________19 EXPORTED WHOLE UNITS __________________________________________________22 ENVIRONMENTAL AND OCCUPATIONAL HEALTH & SAFETY LAWS ____________________22 APPENDICES ____________________________________________________________23 APPENDIX 1: DHL LIABLE PARTY MEMBERS __________________________________24 APPENDIX 2: COLLECTION SERVICES _______________________________________25 APPENDIX 3: SUMMARY OF PRODUCT WEIGHT COLLECTED BY STATE AND REGION ____39 APPENDIX 4: SUMMARY OF PRODUCT WEIGHT COLLECTED BY STATE AND REGION _______________________________________42 DHL Supply Chain | Product Stewardship 2014-15 Annual Report 4 FOREWORD DHL Supply Chain remains committed to becoming the DHL Supply Chain’s commitment to supporting the most environmentally friendly service provider in the diversion of waste ending up in landfill has been Australian contract logistics space. maintained with over 95% of recycled e-Waste being utilised for the production of new products. Our success in this program during the 2014-15 financial year supports our environmentally friendly ambition, and Without the support of our business partners and the we are proud to advise that after three years of being a Australian community, DHL Supply Chain would not major provider of services for the Australian Television and have accomplished such a large volume of collection Computer Recycling Scheme, we have now collected and and processing. Therefore it is with sincere gratitude recycled more than 50,000 tons of e-Waste. that I thank all individuals involved in contributing to the success of DHL Supply Chain’s Product Stewardship DHL Supply Chain has once again provided the balanced Program in 2014-15. approach required to achieve the annual Television and Computer Recycling Scheme targets and to surpass the We are proud to continue our journey maintaining our expectations of our valuable Liable parties. position as the market leader in achieving all reported metrics, including e-waste collection , material recovery During the 2014-15 financial year, DHL collected and and reasonable access. recycled 12,163 tonnes of television and computer waste. This great result was achieved through collections from DHL Supply Chain’s commitment to the broader 454 locations across the country which allowed 97% of community is that we Provide Excellence, Simply Delivered. the Australian population to have access to a DHL Supply We are excited to share the following report on our Chain supported solution for the convenient disposal of 2014-15 success in support of this important their unwanted e-Waste. environmental initiative. “DHL Supply Chain’s commitment to supporting the diversion of waste ending up in landfill Saul Resnick has been maintained with over 95% of recycled e-Waste being Managing Director utilised for the production of Australia new products.” DHL Supply Chain DHL Supply Chain | Product Stewardship 2014-15 Annual Report 5 2014-15 ACHIEVEMENTS Collection Recycling Managed 177 permanent We recycled 12,163 tonnes collection sites across of e-waste Australia Supported 491 permanent With an average of 97% sites, events and retailers to recovery rate collect e-waste Provided reasonable access to Utilising services from 22,441,222 Australians 15 recycling partners …providing assurance to our liable …making it easy for every person in partners and sustainable outcomes Australia to do the responsible thing for our planet supporting 8 social enterprise employers... more than 100 people employed. DHL Supply Chain | Product Stewardship 2014-15 Annual Report 6 ORGANISATIONAL CHART PETER BRUCE Senior Director – Service Logistics & Envirosolutions Australia KAREN AMOR MARK PHILLIPS Account Manager Operations & Compliance Manager JAN VAN DE GRAAFF GRAHAM SHARP NANCY NAPOLITANO Collection Centre Manager Logistics Coordinator Senior Logistics Analyst DHL Supply Chain | Product Stewardship 2014-15 Annual Report DHL SUPPLY CHAIN PRODUCT STEWARDSHIP ARRANGEMENT DHL Supply Chain | Product Stewardship 2014-15 Annual Report 8 GOVERNANCE SYSTEMS Achieving the outcomes and meeting the requirements in the regulations – DHL has demonstrated in the first 3 years of scheme operation that it has achieved all the targets that have been in place under the NTCRS. This has been achieved through effective planning VEM and a regular management review process to CHIE EN A T ensure that DHL remained on track to achieve the different targets. DHL has set operational review meetings, meetings with Liable Parties and the Regulator to ensure that we remain on track to achieve the Scheme targets. R IS N K O M TI AN RA AGEMENT ADMINIST Risk Management – DHL is mindful of the associated risks of being an approved Co- regulatory Arrangement under the NTCRS. The local DHL senior leadership team is closely involved with the review of the organisation’s Replacing the administrator – DHL’s scheme performance through regular management is operating to a high standard at the moment reviews where strategies are assessed to ensure and is the only Co-Regulatory Arrangement that that they will meet DHL’s corporate objectives has met all the requirements of the scheme to and minimise any risk for the Scheme, Liable date. At this point there is no requirement in Parties and DHL. Internal and External auditors place to replace the Administrator. Should the are also employed on a regular basis to confirm situation change DHL’s corporate policies would that the DHL’s solution is operating in line with allow for an effective and seamless transfer of corporate guidelines and meeting the targets responsibilities to an alternate Administrator. specified as part of the scheme. DHL Supply Chain | Product Stewardship 2014-15 Annual Report 9 On 2 March 2012, DHL Supply Chain was the first organisation approved to facilitate activities associated with the collection and recycling of end-of-life television and computer products under the Australian Government’s National Television and Computer Recycling Scheme. DHL achieved many milestones in its 2 years of operation as an Approved Co-Regulatory Arrangement and that journey of success has continued into Year three of the Scheme. Some of DHL’s achievements to date include: DHL PRODUCT STEWARDSHIP MILESTONES Received First collection Achieved 100% of Achieved 100% of co-regulatory point commenced 2012-13 recycling 2013-14 recycling arrangement approval operations targets targets May 2012 May 2012 June 2013 June 2014 Nov 2011 April 2012 May 2012 Dec 2013 June 2015 First organisation Signed first Liable Achieved coverage in Achieved reasonable Achieved 50,000 tons to submit Party Member every state & territory access requirement cumulative application under new Regulations DHL Supply Chain | Product Stewardship 2014-15 Annual Report 10 BEING SOCIALLY RESPONSIBLE DHL’s focus in the third year of the scheme has been to maintain and nurture our relationships with all stakeholders in the Product Stewardship chain. DHL has worked hard to ensure that householders and small businesses are aware of and have access to the FREE recycling drop-off points, commonly known as Drop Zones, across all states and COLLECTION SITES IN ALL 8 STATES territories. AND TERRITORIES DHL has continued to achieve the annual targets as required under the Product Stewardship Regulations which ensure that the Australian public have opportunities to drop their e-Waste off for recycling and to know that it will be completed in an environmentally friendly manner. DHL Supply Chain | Product Stewardship 2014-15 Annual Report MEMBERSHIP DHL Supply Chain | Product Stewardship 2014-15 Annual Report 12 MEMBERSHIP DHL has continued to engage with the customer Steering Committee where DHL’s Liable Parties are active participants in defining the overall strategic direction of the Co-Regulatory Arrangement. In 2014-15, the Committee undertook a variety of activities including: Strategy Engagement Improvement Review and provide Highlight issues to be raised Comprehensive review and suggestions for key elements of: with the Government’s submission to the Government NTCRS Regulator regarding the product – Collection Strategy conversation factors in Schedule – Demand Management Strategy 1B of the Regulations – Strategy to win and retain credible liable parties DHL Supply Chain | Product Stewardship 2014-15 Annual Report COLLECTIONS DHL Supply Chain | Product Stewardship 2014-15 Annual Report 14 COLLECTIONS DHL’s collection strategy continues to involve a DHL surmised that it would be beneficial to tap into combination of 491 permanent sites, events, and existing council communication channels to encourage the retailers in metropolitan,
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