Irish Foodservice Market Directory 2020 TABLE OF CONTENTS Page IRISH FOODSERVICE MARKET DIRECTORY Introduction 5 How to use the Directory 5 Methodology 6 KEY MACRO TRENDS 7 FOODSERVICE MAP 9 COMMERCIAL CHANNELS 11 QUICK SERVICE RESTAURANTS (QSR) 13 AIL Group 14 Camile Thai 17 Domino’s Pizza 19 Freshly Chopped 23 IPC Europe (Subway®) 25 McDonald’s 27 Supermac’s 29 FORECOURT CONVENIENCE 33 Applegreen 34 Circle K 37 Maxol 40 FULL SERVICE RESTAURANTS (FSR) & PUB GROUPS 43 Avoca 44 Brambles 47 Donnybrook Fair 50 Eddie Rocket’s / Rockets Restaurants 52 Entertainment Enterprise Group 55 Gourmet Food Parlour 56 Fallon & Byrne 59 Happy Pear (The) 62 JD Wetherspoon 64 Michael JFWright Hospitality Group 66 Press Up Entertainment Group 69 Sprout & Co. 72 COFFEE SHOPS 75 Butlers Chocolate Cafés 76 Esquires Coffee House 79 Insomnia 81 Itsa 84 KC Peaches Cafes and Catering 87 MBCC Foods (Ireland) Ltd. T/A Costa Coffee 89 HOTELS 91 Dalata Group PLC 92 Doyle Collection (The) 97 Limerick Strand Hotel 99 O’Callaghan Collection 102 Talbot Collection (The) 105 Tifco Hotel Group 107 Windward Purchasing Ltd. 110 1 Technology 113 Access Procure Wizard 114 Nutritics *NEW 117 Group Purchasing 121 First Choice Purchasing 122 Trinity Hospitality Services 124 LEISURE/EVENTS 127 Feast 128 Fitzers Catering Ltd 130 John Coughlan Catering 133 Masterchefs Hospitality 135 Prestige Catering Ltd 138 With Taste 140 TRAVEL 143 EFG Catering 144 HMSHost Ireland Ltd 147 Irish Ferries 149 Retail inMotion 152 INSTITUTIONAL (COST) CHANNELS 155 BUSINESS & INDUSTRY (B&I) 157 Aramark Northern Europe 158 Artizan Food Co *NEW 160 Brook Foods 162 Compass Group Ireland 164 Corporate Catering Services Limited 166 Food Space 169 Gather & Gather 172 ISS Catering 175 Mount Charles Ireland 177 Q Café Co. Ltd (The) 180 Sodexo Ireland 183 GOVERNMENT CONTRACTS 185 Office of Government Procurement (OGP) 186 Defence Forces 188 Health Service Executive 190 Irish Prison Services 192 BUSINESS TO BUSINESS 195 Around Noon 196 Carambola 199 DELI LITES 201 Freshways Food Co. 204 Glanmore Foods 207 FOODSERVICE DISTRIBUTORS 211 Artisan Foods Ltd. 212 Aryzta Food Solutions Ireland 214 B.D. Foods 217 Blake Brothers Ltd. 220 Boyne Valley Group 222 BWG Foodservice 225 CJ O’Loughlin Quality Foods 229 2 Clona West Cork Foods 231 Corrib Food Products 234 Craft Food Traders 237 Cross Fine Foods T/A Cross Distribution 240 Dawn Meats Foodservice 242 Delicatessen Meat Supplies Ltd. 245 Dublin Food Sales 248 Dunnes Farmhouse Foods 250 Excellence Limited 252 FoodCo. 255 Glanbia Consumer Foods 258 Gleneely Foods 260 Hannan Meats Ltd. 263 Henderson Foodservice 266 Horgan’s Delicatessen Suppliers 269 Keeling’s Select 272 La Rousse Foods 275 Lynas Foodservice 277 Michael Carr Foods 280 Millbrook Foods 282 Musgrave MarketPlace 284 Odaios Foods Ltd. 290 Pallas Foods 292 Plassey Foods 295 Redmond Fine Foods 297 Richardson’s, Rooted in Fresh Foods 299 Sheridan’s Cheesemongers 302 Simply Wild/Wholefoods Wholesale 306 Stafford Lynch 308 Stonehouse Group 310 Sunshine Juice 312 Taste the View Ltd. 315 Totally Innovative Foods 317 Traditional Cheese Co. 319 3 4 IRISH FOODSERVICE MARKET DIRECTORY Introduction Undoubtedly 2020 has been a hugely challenging time for all involved in the foodservice industry. Access to up to date intelligence and insights is ever more important in a constantly changing landscape. Bord Bia’s 2020 Irish Foodservice Market Directory includes 110 up-to-date, detailed profiles of key foodservice operators and the wholesale distributors that service them. Two new profiles have been included in 2020, flagged as *NEW in the Table of Contents and within the profile heading itself. Nine of the 2019 profiles have been removed from this year’s Directory – a number of these have had to temporarily suspend their businesses, but are aiming to be relisted in 2021. Others have unfortunately fallen victim to the impact of Covid 19 and are no longer trading. This year, in place of our previous ‘Top Tips’ for producers, we’ve included a summary of the Key Macro Trends that we outlined on in our Irish Foodservice Industry White Paper (May 2020). These macrotrends are true across most foodservice sectors and have impact not only on operators, but will reverberate through the supply chain. Therefore, it is important for food and drink manufacturers to understand potential implications for their own product offerings and how they service their customers. How to Use the Directory In an effort to help producers understand and target the channels most appropriate to their business, the Directory has been segmented by Commercial and Institutional channels as outlined in our Foodservice Market Map. Profiles contained in this directory concentrate on the larger chain operators and do not include independent outlets. Any companies referenced by operators as ‘Distribution Providers’ are subsequently profiled in detail under the Foodservice Distributors section. While the Directory provides a strong representation of the sector, it does not claim to provide a complete listing of all industry players. Operators and distributors emphasised that they do not wish to be ‘cold called’ by producers that have not undertaken research into the Account’s foodservice offering and determined where opportunities may lie. All producers should conduct considerable research (including site visits) and have determined their value proposition in advance of approaching buyers listed in this Directory. 5 Methodology In order to refresh profiles included in Bord Bia’s 2019 Irish Foodservice Market Directory, all operators and distributors were emailed a copy of their existing profile and asked to amend any information that required updating, or alternatively to confirm that the existing information could be used for our 2020 Directory. While the profiles were signed off as being accurate at the time of going to print, producers should conduct their own research before approaching any distributor or operator as future changes may occur. This Directory aims to provide a strong and relevant reference tool for producers either seeking to enter the foodservice sector or for those already established who wish to maintain and build sales. An overview of the total number of profiles included in the 2020 Directory is as follows: Commercial No. of profiles o Quick Service Restaurants 10 o Full Service Restaurants & Pub Groups 12 o Coffee Shops 6 o Hotels 7 o Technology & Group Purchasing 4 o Leisure/Events 6 o Travel 4 Institutional o Business and Industry 11 o Government Contracts 4 Business to Business 5 Distributors 41 TOTAL 110 6 KEY MACRO TRENDS 1. Decreased emphasis on customisation/made-to-order —This will be driven by labour challenges and a move toward value seeking among many consumers. It seems likely that operators will focus more on grab-and-go and pre-prepared items. 2. Continued investment in off-premise —This crisis has shown operators that having any off-premise strategy to diversify risk is a must. Expect more types of operators to invest in takeout or delivery. Digital strategies will become more important to operators of all types. This may also mean more grab-and- go and packaged items in foodservice segments that formerly would have avoided not offered them. 3. Acceleration of channel blurring —This crisis has shown that restaurants can function as grocers and that full-service restaurants can offer more convenience options. In Ireland and globally, restaurant operators are selling ingredients or kits as part of their offering—this may continue as an additional revenue source. The food industry will likely further blur the lines between retail and foodservice, and within foodservice, more service options will be found across segments, including takeaway, delivery and even more drive- thru. 4. Reduction (or removal) of self-service — While the ultimate consumer mindset won’t be clear until this pandemic passes, it seems likely that many operators will reduce or remove self-service stations. This includes buffet-style service, self-service beverage, bakery cases and even self-service ordering kiosks. While self-service may not disappear completely, changing methods and dispensing styles, as well as a hyper-sensitivity to sanitisation to ensure safety, will be necessary. 5. Ghost/delivery kitchen acceleration — As the industry resets, more operators may decide to eliminate the dining room altogether to capitalise on longer-term, off-premise trends. 6. Renewed interest in single-use packaging —The trend over the past several years has been toward more sustainable options and banning/ reducing certain types of packaging. We expect to see more focus on packaging (and excess packaging for off-premise orders). An emphasis on sustainable packaging may be reduced in the short term to midterm, as safety concerns becomes a primary driver for product selection. 7. Streamlined/smaller menus —As operators streamlined menus during the pandemic, many will continue to focus on those items that drive maximum revenue post-crisis. 7 8. Labour — With restaurants and hospitality one of the later industries to open up, labour challenges (e.g., recruitment and training) that were experienced before this crisis could potentially worsen as former employees find other opportunities. 9. Drinks business challenges — Social distancing will continue to be challenging in pubs. Pubs that rely on wet (drink) sales will be under more pressure than those that have a strong food offering. 10. Consolidation — While this may manifest most clearly in the restaurant space, we are also likely to see acquisition of some players throughout the supply chain. Those that are vulnerable will face significant challenges from larger players and in some cases, potential closure. 8 FOODSERVICE MAP 9 10 COMMERCIAL CHANNELS 11 12 QUICK SERVICE RESTAURANTS (QSR) 13 AIL Group Abrakebabra / The Bagel Factory / O’Briens Sandwich Café’s Address: 11 Rathgar Road, Rathmines, Dublin 6 Phone: 01 496 7162 Company Profile AIL Group is an Irish based company that franchises out approximately 120 food outlets in Ireland.