Comhairle nan Eilean Siar
April 2011 - September 2011
SOCIAL AND COMMUNITY SERVICES DEPARTMENT
Service Business Plans 2011/12 Action and KPI Progress Report
Overall Performance: SOCIAL AND COMMUNITY SERVICES DEPARTMENT
15%
31% 4%
59%
10% 81%
Actions KPIs
On Track Require Monitoring Off Track
Page 2 of 25 Comhairle nan Eilean Siar
Action and KPI Progress Report April 2011 - September 2011
Community Care and Criminal Justice
Overall Performance: Community Care and Criminal Justice Actions KPIs
On Track Require Monitoring Off Track 20%
0% 43% 44%
80% 13%
Quarter 2 Progress Comment:
The Criminal Justice service has been implementing considerable change since the beginning of 2011 in terms of new legislation and new sentencing options of the Community Payback Order. This new community sentence runs concurrently alongside existing disposals. In addition, staff are currently undertaking week- long residential risk assessment training towards a new mandatory national tool (LS-CMI) which includes an examination before becoming an accredited user. Staff sickness has presented a significant challenge for both the Criminal Justice and Community Safety teams in recent months.
The voluntary severance of the Head of Service post, Community Care and Criminal Justice, took effect from the end of September 2011. The Department has established two new Head of Service posts that will be recruited to internally in October 2011. Following appointment to these posts, the Department will undertake an appraisal of its middle management structure and report to the February 2012 Committee series.
The Department continues its options appraisal of the Ardseileach Core and Cluster redesign. Accommodation schedules have been completed along with potential design options on the current land-site of Ardseileach residential and day services. Importantly, early indications show the land area will allow for residential, respite and day care services to continue uninterrupted during the development work. A Report to December 2011 Committee will outline the consultation, equality impacts and design options for this new service.
The implementation of a monitoring and scheduling system for Home Care services commenced in September 2011. The Project Lead (Housing Support and Care at Home Manager) is working to produce the specification guidelines for procurement. Interim arrangements have been put in place to allow this six-month project to be delivered. Local management arrangements of the Care at Home service have been put in place for Lewis and Harris and Uist and Barra, to provide an uninterrupted Care at Home service.
The challenge of providing for the demand of home care continues. The Comhairle provides the greatest level of Free Personal Care (per capita) of any other Local Authority area in Scotland. This presents workforce challenges in sourcing available carers and being able to provide for services, particularly in the more remote and hard to reach areas. The requirement of supporting over 300 staff to achieve a qualification to enable registration with Scottish Social Services Council (SSSC), and the ongoing programme of support of Post Registration Training and Learning presents additional challenges.
A Care at Home Reference Group, chaired by Cllr Angus Campbell, has been established to support the work of the Department in relation to the Home Care service. Also represented on this group are Councillors Agnes Rennie and Morag Munro, Trade Unions and key stakeholders from the Finance, Human Resources and Care at Home services.
Progress continues with the building of the new Harris House Care Home, which is presently on schedule. In addition, the Comhairle’s Technical Services Department has been working with the Social and Community Services Department and NHS Western Isles to develop the options appraisal of the redesign and build of both a Care Home and Hospital – to replace St Brendan’s in Castlebay, Barra. It is anticipated that options should be available in January 2012 to allow the respective organisations to consider the capital and revenue finance required for these new services.
The Change Fund has established a Change Plan that focuses on areas such as reablement, dementia care and the care of Older People. This now involves representation from NHS Western Isles, the Comhairle and two members from the Third Sector to deliver upon this agenda, which will report upon its objectives and outcomes via the CHaSCP, Joint Services Committee and the Outer Hebrides Community Planning process.
Iain Macaulay, S&CS Director, 18 October 2011
Page 5 of 25 SOCIAL AND COMMUNITY SERVICES DEPARTMENT Community Care and Criminal Justice
Local Outcome: 2.5.2 Continuous improvement in the efficiency of our delivery and the quality of public services and customer satisfaction. ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.13 As an integral part of project evaluation, undertake Michael Stewart - Criminal In Progress 01/04/2011 31/03/2012 25% 50% Customer satisfaction exercises to inform service development - Justice Services Manager Community Safety. Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Community Safety Operating ACTION PROGRESS COMMENTS A format for obtaining feedback from community events has been developed to inform further development of events and the Community Safety Partnership.
A feedback mechanism has been implemented for feedback from any training run via the Community Safety Partnership, and this has proved invaluable for tailoring training to meet needs.
ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGE T % ON TARGET 2.5.2.14 Implement Inspection requirements through a planned Paul Dundas - Head of In Progress 01/04/2011 31/03/2012 50% 50% programme of work - Adult Services and Housing Support. Community Resources Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Adult Services and Housing Support Operating ACTION PROGRESS COMMENTS There have been no requirements placed upon the service since April 2011.
Page 6 of 25 ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.15 Implement Inspection requirements through a planned Ella MacBain - Service In Progress 01/04/2011 31/03/2012 40% 50% programme of work - Assessment and Care Management. Manager - Community Care Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Assessment and Care Management. Operating ACTION PROGRESS COMMENTS There are several areas being progressed within Assessment and Care Management to improve outcomes for service users, which include:
- Continually improve recording information contained on CAREFIRST - Increase number of carer assessments offered and completed for informal carers - Record and report to Community Health and Social Care Partnership (CHaSCP) on user safety, satisfaction, involvement as per Community Care National Outcomes Framework (CCOF) - Continue to undertake file audits to address any gaps in recording and improve practice - Support staff through SDA reviews, supervision, training and development days - Monitor implementation of Adult Support and Protection local procedures - Increase the number of reviews/reassessments being undertaken to ensure appropriate use of resources.
Following on from Social Care and Social Work Improvement Scotland (SCSWIS) file read a programme of training for staff is being developed to improve quality of information and evidence recorded. This will be included in the Training Plan.
ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TAR GET 2.5.2.16 Implement Inspection requirements through a planned Briony Jones - Care at Home In Progress 01/04/2011 31/03/2012 25% 50% programme of work - Care at Home and Housing Support. Service Manager Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Care at Home and Housing Support. Operating ACTION PROGRESS COMMENTS The Care at Home and Housing Support Service was inspected by SCSWIS in June 2011. Notification of the inspection requirements is awaited and will be actioned once received. During the first quarter, the Service was up to date in implementation of requirements.
ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.17 Implement Inspection requirements through a planned Ann Malcolm - Care Home In Progress 01/04/2011 31/03/2012 80% 50% programme of work - Care Homes for Older People Manager - Older People Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Care Homes for Older People Operating ACTION PROGRESS COMMENTS A template entitled Prioritisation of Work - Care Homes for Older People has been utilised from 15 October 2010 and is updated monthly to record the planned programme of work. The template is shared with Technical Services and each Care Home to ensure there is a clear timeline of SCSWIS requirements and recommendations. Regular meetings are held with the Service Manager, Care Homes for Older People, and Technical Services to ensure that there is a joined up approach.
When appropriate, we liaise with NHS Western Isles for discussion and decisions relating to St Brendan's Care Home which is on the same site as St Brendan's Hospital on Barra.
Page 7 of 25 ACTION RESPONSIBILITY AC TION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.18 Implement Risk Management in line with guidance from Iain MacAulay - Director of Not Started 25/08/2011 31/03/2012 0% 0% the Central Risk Function Social and Community Services
Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Assessment and Care Management. Operating ACTION PROGRESS COMMENTS Full progress of this Action will be reported in the Qtr3 Report.
ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.19 To undertake regular self-assessment to evaluate how Michael Stewart - Criminal In Progress 01/04/2011 31/03/2012 40% 50% well we manage and improve the performance of Community Justice Services Manager Safety. Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Community Safety Operating ACTION PROGRESS COMMENTS A format for obtaining feedback from community events has been developed to inform further development of events and the Community Safety Partnership.
A feedback mechanism has been implemented for feedback from any training run via the Community Safety Partnership, and this has proved invaluable for tailoring training to meet needs.
ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.20 To undertake regular self-evaluation to assess how well Paul Dundas - Head of In Progress 01/04/2011 31/03/2012 50% 50% we manage and improve the performance of Adult Services and Community Resources Housing Support. Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Adult Services and Housing Support Operating AC TION PROGRESS COMMENTS This has commenced. Case File Audits of all Lewis and Harris services occurred in July 2011. The Quality Assurance/Inspections have commenced in July 2011 for all Adult Services and will complete in November 2011. Results of the QA inspections should be available for the next quarter reporting.
ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.21 To undertake regular self-evaluation to assess how well Ella MacBain - Service In Progress 01/04/2011 31/03/2012 25% 50% we manage and improve the performance of Assessment and Manager - Community Care Care Management. Service Profile BUDGET TYP E BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Assessment and Care Management. Operating ACTION PROGRESS COMMENTS Regular self evaluation is being embedded into assessment and care management practice and processes. Examples of this include file audit, supervision of staff, workload management framework, and user satisfaction surveys.
Page 8 of 25 ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.22 To undertake regular self-evaluation to assess how well Briony Jones - Care at Home In Progress 01/04/2011 31/03/2012 25% 50% we manage and improve the performance of Care at Home and Service Manager Housing Support. Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Care at Home and Housing Support. Operating ACTION PROGRESS COMMENTS The Home Care and Housing Support Manager 'Performance Assures' each locality by reading files, checking care diaries and visiting service users in each of the 11 geographical areas throughout the Western Isles, every year. 'Performance Assurance' visits have taken place in South Uist and Barra this quarter.
ACTION RESPONSIBILITY ACTION STATUS ST ART DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.23 To undertake regular self-evaluation to assess how well Michael Stewart - Criminal In Progress 01/04/2011 31/03/2012 35% 50% we manage and improve the performan ce of Criminal Justice. Justice Services Manager
Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Criminal Justice Operating ACTION PROGRESS COMMENTS A peer evaluation benchmarking exercise was undertaken within the Northern Community Justice Authority, which indicated that amongst the partners, assessments within the Comhairle are of the best standard.
A system of file analysis, within supervision and as part of an internal auditing process has been developed and is in constant review to meet needs.
ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.24 To undertake regular self-evaluation to evaluate how well Ann Malcolm - Care Home In Progress 01/04/2011 31/03/2012 50% 50% we manage and improve the performance of Care Homes for Manager - Older People Older People. Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Care Homes for Older People Operating ACTION PROGRESS COMMENTS The Service Manager, Care Homes for Older People, is auditing files and practices in each of the six Care Homes as part of supervision with the Care Home Manager. For instance, Personal Plans are audited and other recording processes.
Best Practice adopted by one Care Home is routinely being shared. One current example is reviewing workloads and roles and responsibilities of the Care Home Manager and Senior Social Care Workers to improve management and leadership.
Self-evaluation is becoming more prevalent in terms of the method for reviewing how well each aspect of service delivery is organised and the resultant outcomes for service users. This is SCSWIS-led but also involves our internal processes for monitoring and reviewing standards. The focus is on continuous improvement. The Care Home Managers and Senior Social Care Workers require support in this shift to more self-evaluation, and are being encouraged to seek support, from the Service Manager, at the draft stage prior to submission to the SCSWIS. This skill and learned aptitude of self-evaluation requires to be prioritised by the Care Home Managers.
Page 9 of 25 ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.25 Undertake Customer satisfaction exercises to inform Paul Dundas - Head of In Progress 01/04/2011 31/03/2012 50% 50% service development - Adult Services and Housing Support. Community Resources Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Adult Services and Housing Support Operating ACTION PROGRESS COMMENT S A satisfaction survey has been undertaken. The analysis of this is to be undertaken and reported in quarter 3.
ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.26 Undertake Customer satisfaction exercises to inform Ella MacBain - Service In Progress 01/04/2011 31/03/2012 40% 50% service development - Assessment and Care Management. Manager - Community Care Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Assessment and Care Management. Operating ACTION PROGRESS COMMENTS Questionnaires have been sent out to service users, informal carers and staff and these require to be analysed. Questionnaires are being sent out to service users who access respite to seek satisfaction and highlight any current unmet needs; this work is being undertaken by the Respite Strategy Group, working in partnership with NHS and WICCF to identify the needs of informal carers. Ongoing reporting via CHaSCP Performance Management to Joint Services Committee on user satisfaction as recorded and evidenced in the SSA.
ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.27 Undertake Customer satisfaction exercises to inform Briony Jones - Care at Home In Progress 01/04/2011 31/03/2012 84% 50% service development - Care at Home and Housing Support. Service Manager Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIA NCE Care at Home and Housing Support. Operating ACTION PROGRESS COMMENTS All service users were sent a satisfaction survey in April and May 2011 and these have now been returned to the Service Improvement Officer for analysis. The Service Manager, Home Care and Housing Support, undertakes 'performance assurance' visits to all areas, speaking to service users to evaluate their satisfaction with the service they receive. 'Performance Assurance' visits have taken place in South Uist and Barra this quarter.
Page 10 of 25 ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.28 Undertake Customer satisfaction exercises to inform Ann Malcolm - Care Home In Progress 01/04/2011 31/03/2012 60% 50% service development - Care Homes for Older People. Manager - Older People Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Care Homes for Older People Operating ACTION PROGRESS COMMENTS The Short Break / Break for Carers Strategy Group agreed to action the sending out of questionnaires to carers and service users to ask for their experience and views on Short Breaks. The questionnaires were sent out by the Western Isles Carers Forum, and the intelligence gathered is being fed into the Shifting the Balance of Care Agenda.
A Carers Survey is also sent out annually by the Care Homes to obtain views from service users and carers. Care Home reviews also help inform service development, when views and suggestions are made by service users and / or their carers / legal representatives.
Each Care Home holds residents meetings for residents and their family and / or legal representatives to help shape service provision and maximise user involvement. For instance, Dun Berisay Care Home has used this forum to identify a sub-group to determine how to celebrate the 50th anniversary next year. Residents and tenants from the sheltered housing are on this sub-group.
ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.29 Undertake user feedback exercises to inform service Michael Stewart - Criminal In Progress 01/04/2011 31/03/2012 25% 50% development - Criminal Justice. Justice Services Manager Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUA L YTD VARIANCE Criminal Justice Operating ACTION PROGRESS COMMENTS Key stakeholders are regularly involved in opportunities for feedback on service delivery. In conjunction with other local authority partners, the Northern Community Justice Authority (NCJA), etc., customer satisfaction exercises will continue to be looked at, in terms of rolling out accepted best practice, agreed systems of obtaining feedback from offenders.
ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.30 Utilising performance management and self-evaluation Paul Dundas - Head of In Progress 01/04/2011 31/03/2012 50% 50% data, develop and deliver upon service improvement plans - Adult Community Resources Services and Housing Support Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Adult Services and Housing Support Operating ACTION PROGRESS COMMENTS The Service Improvement Plan covers 24 months of target objectives. The quality assurance and self assessment measures seek to track these to specific Service Improvements and will report these as identified
Page 11 of 25 ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.31 Utilising performance management and self-evaluation Ella MacBain - Service In Progress 01/04/2011 31/03/2012 25% 50% data, develop and deliver upon service improvement plans - Manager - Community Care Assessment and Care Management. Service Profile BUDGET TYPE BUDGET YTD BUD GET YTD ACTUAL YTD VARIANCE Assessment and Care Management. Operating ACTION PROGRESS COMMENTS Embedding self evaluation and scrutiny at all levels: recording of information, content of assessment, outcomes focused assessments, improving reviewing processes and timescales.
ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.32 Utilising performance management and self-evaluation Briony Jones - Care at Home In Progress 01/04/2011 31/03/2012 25% 50% data, develop and deliver upon service improvement plans - Care Service Manager at Home and Housing Support. Service Profile BUDGET TYPE BUDGET YTD BUDGE T YTD ACTUAL YTD VARIANCE Care at Home and Housing Support. Operating ACTION PROGRESS COMMENTS The Service Improvement Plan is being developed; this has been delayed pending information from SCSWIS following inspection. However urgent identified improvements are underway, as per a planned programme of improvements
ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.33 Utilising performance management and self-evaluation Ann Malcolm - Care Home In Progress 01/04/2011 31/03/2012 55% 50% data, develop and deliver upon service improvement plans - Care Manager - Older People Homes for Older People. Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Care Homes for Older People Operating ACTION PROGRESS COMMENTS The Service Manager (Care Homes for Older People) has developed a number of templates with the purpose of collating key information. The monitoring and analysis of the information provides a holistic overview of the system and helps inform service development. In parallel, the interface with each of the six Care Homes is also assisting in identifying any gaps in knowledge and facilitating an improvement of practice. SDAs are also identifying areas of interest for individual managers and, where practicable, training will be identified, one such example being Specialist Dementia Training. The premise is that a motivated and supported workforce will be more productive, and this will lead to better outcomes for service users.
The workforce planning and particularly the SVQ programme is feeding into the overall improvement of standards as employees within the Care Homes are applying their newly acquired knowledge to their practice. The SVQ Co-ordinator (Health and Social Care) is excellent at providing regular updates and candidates are, only with the odd exception, not completing within the agreed timescales. This is a vast improvement to previous attitudes of candidates who had not been set clear parameters.
Page 12 of 25
ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.34 Utilising performance management and self-evaluation Michael Stewart - Criminal In Progress 01/04/2011 31/03/2012 30% 50% data, develop and deliver upon service improvement plans - Justice Services Manager Community Safety Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Community Safety Operating ACTION PROGRESS COMMENTS A format for obtaining feedback from community events has been developed to inform further development of events and the Community Safety Partnership.
A feedback mechanism has been implemented for feedback from any training run via the Community Safety Partnership, and this has proved invaluable for tailoring training to meet needs.
ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.35 Utilising performance management and self-evaluation Michael Stewart - Criminal In Progress 01/04/2011 31/03/2012 25% 50% data, develop and deliver upon service improvement plans - Justice Services Manager Criminal Justice Service Profile BUDGET TYPE BUD GET YTD BUDGET YTD ACTUAL YTD VARIANCE Criminal Justice Operating ACTION PROGRESS COMMENTS An improvement plan was drawn up following the High Risk Offender Inspection. The actions were implemented. There will be a new improvement plan following the awaited inspection results from SCSWIS.
Page 13 of 25
Community Care and Criminal Justice 2011/12 SBP PIs Unit Target Actual Indicator Comments Percentage of inspection requirements completed within the set timescale - Adult Services and % 0.00 0.00 No inspection requirements due this quarter. Housing Support (c) Percentage of Service Improvement Plan actions due this quarter completed on time - Adult % 0.00 0.00 Services and Housing Support Percentage of Service Improvement Plan actions due this quarter completed on time - No Service Improvement Plan Actions due for % 0.00 0.00 Assessment and Care Management this quarter. Percentage of Service Improvement Plan actions due this quarter completed on time - Care at % 0.00 0.00 Home and Housing Support Percentage of inspection requirements completed within the set timescale - Care Homes for Older No inspection requirements due for completion % 0.00 0.00 People (c) this quarter Percentage of Service Improvement Plan actions due this quarter completed on time - Care No Service Improvement Plan actions due this % 0.00 0.00 Homes for Older People quarter None visited due to sickness absence of Percentage of schools visited to Promote the 'Vandalism Pack' - Community Safety % 50.00 0.00 Reporting Officer since February 2011. Percentage of Service Improvement Plan actions due this quarter completed on time - Community No Service Improvement Plan Actions due for % 0.00 0.00 Safety this quarter. Number of actual events were reduced due to Percentage of Planned Awareness Raising events run by Community Safety % 100.00 33.33 Staff Illness; however a successful multiagency publicity initiative has been running. Percentage of Service Improvement Plan actions due this quarter completed on time - Criminal No Service Improvement Plan Actions due for % 0.00 0.00 Justice this quarter.
Page 14 of 25 Comhairle nan Eilean Siar
Action and KPI Progress Report April 2011 - September 2011
Leisure and Learning
Overall Performance: Leisure and Learning Actions KPIs
On Track Require Monitoring
13% Off Track 13% 6% 7%
81% 80%
Quarter 2 Progress Comment:
Partnership development continues to be a major focus for Cultural and Information Services. The Lews Castle Museum and Archive Stage 2 application was submitted in August to the Heritage Lottery Fund with a final decision expected in November. The Chessmen Exhibition closed in September with a record 23,028 visitors and has provided a focal point for many learning initiatives locally and has helped establish a Memorandum of Understanding with the British Museum. This coupled with the new partnership with the National Museums Scotland will pave the way for future loans and project initiatives. The Archaeology Department is working with Historic Scotland and the community to progress the Udal Archaeology Project and is exploring the potential of further research into the islands submerged archaeology. Tasglann is working on an innovative project with the National Archives of Scotland on Abandoned Islands and as a result the Mingulay and St Kilda school log books have been digitised and are available on the Comhairle website. For the first time the Library service ran the Summer Reading Challenge for children and is also leading on Book bug training for the Scottish Book Trust in the Western isles (the book gifting scheme) and also the new Imagination Library for looked-after children. The museum service is now in a six month developmental period focusing on finalising design and interpretation for the proposed new galleries of the Lews Castle project, developing content with a variety of audience groups, doing inventories of the museum stores, museum accreditation and a Heritage Asset Review.
The Library Service is progressing the acquisition of a new Library Management System. Partnership working has also been a key theme in terms of Community Education and Training. A very positive HMIE Inspection of the Learning Community surrounding the Nicolson Institute was published in August and Inspectors found that the Community Education Service and partner organisations provided an extensive range of opportunities for young people who are achieving good outcomes and learning new skills. The Community Education Service continues to provide a wide range of learning opportunities with 34 learners in Literacy and Numeracy, 32 learners in ESOL and 120 young people undertaking a Dynamic Youth Award in the period July to September 2011. The Spors Nis summer activities and a Shawbost residential to Ireland have taken place and as part of Community Education Youth Democracy provision. 7 young people from the Lewis Youth Council attended the British Youth Council Convention in Glasgow and members of the Barra Youth Council met with the Western Isles Community Planning Partnership. The Accredited Training and Skills Service has submitted applications for approval to offer “Managing Textile Production” skills training at Levels 1 & 2 to the Harris Tweed industry and “Hospitality Skills” at Levels 2, 3 and 4. The Service has also set-up a Department for Work and Pensions approved “WorkClub” for registered unemployed people.
Two “recognition of achievers” award ceremonies for successful 2010/11 Scottish Vocational Qualification candidates were held, one in Stornoway and one in Daliburgh, and provided a valuable opportunity to recognise individual achievement and raise the profile of the learning opportunities available.
The Sport and Health service has been involved in strengthening existing partnerships and working to target investment to attract new partners and users to the service. The Highland and Islands Regional Sporting Partnership continues to be a valuable mechanism for the sharing of best practice and strengthening the investment in the spectrum of sports participation. The focus at present relates to performance sport and the need to examine not only the resources available to support Island Games activity but work with individual athletes to enhance their time commitment to training and competition. The Community Sports Partnership Project and the Parks and Open Spaces capital grants schemes are pending final approval to offer new projects the opportunity to access resources to enhance existing provision. In terms of Outdoor Learning the creation of the Western Isles Sailing Group resourced by the RYA has been a significant development and provides exciting opportunities for increased participation and a structure for developing talented athletes. The Outdoor Learning Group has been established and will develop the outdoor learning agenda in relation to CfE and co-ordinate the communication of best practice with internal and external stakeholders. The Slàinte Mhath software system is being manipulated to provide detailed user trend data to assist in the focusing of targeted initiatives to help sustain and increase the user attendances at the four key sites. This research will be valuable as the service continues to map out the way forward in terms of the health improvement agenda.
Emma Macsween, Head of Social and Partnership Services, 14 October 2011
Page 17 of 25 SOCIAL AND COMMUNITY SERVICES DEPARTMENT Leisure and Learning
Local Outcome: 2.1.1 School pupils have increased opportunities to improve their physical activity levels ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.1.1.1 Contribute to the implementation of a Curriculum for Emma MacSween - Head of In Progress 01/04/2011 31/03/2015 40% 25% Excellence (CfE) through the delivery of the Active Schools Social and Partnership Services Network and the Outdoor Learning services Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Sport and Health Operating ACTION PROGRESS COMMENTS Active Schools has been feeding into the CfE fr ameworks through the implementation of opportunities such as the Young Leader Award. The Learning Wall concept has still to be investigated. The Outdoor Learning Group has been established within the Learning Community structure and will be a valuable mechanism for the review and development of CfE outcome planning and the sharing of best practice locally and nationally. Actions undertaken to date include the investigation of web based systems to assist in the management of excursion data and the associated risk assessment processes.
Local Outcome: 2.1.3 A healthier population with an improved quality of life ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.1.3.3 Increase attendances at Comhairle sports facilities Emma MacSween - Head of In Progress 01/04/2011 31/03/2012 40% 50% Social and Partnership Services
Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Sport and Health Operating ACTION PROGRESS COMMENTS The priority for the service is to sustain interest in the Slàinte Mhath Scheme and to increase uptake of all membership options. A review of the user figures is being undertaken to map out attendances in relation to the populations within the catchment areas of the four main sports complexes. Case studies and user feedback will be developed to assist in the formation of more targeted approaches to increasing attendances.
Local Outcome: 2.2.1 Successful community based adult learners ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.2.1.1 Provide a range of Community Based Adult Learning Neil MacLeod - Community In Progress 01/04/2011 31/03/2012 40% 35% opportunities. Education & Training Manager Service Profile BU DGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Community Education and Training Operating ACTION PROGRESS COMMENTS The main programme of Community Learning classes begins in October however 4 classes with 20 learners have taken place to date. Currently there are 29 ESOL learners enrolled in the Learning Shop mainly in work preparation classes and 'life in the UK test'. The learning Shop is currently supporting 37 literacy learners across a range of programmes. From July to September 2011, 66 learners have been attending the Learning Shop's programmes in ESOL and Adult Literacy and Numeracy.
Local Outcome: 2.3.3 The Western Isles have strong and empowered communities delivering services and participating in local decision making.
Page 18 of 25 ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.3.3.2 Provide a range of support to communities to encourage Neil MacLeod - Community In Progress 01/04/2011 31/03/2012 45% 40% participation in the democratic process and provision of services. Education & Training Manager
Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Community Education and Training Operating ACTION PROGRESS COMMENTS Lewis Youth Council have held regular meetings. Barra Youth Council, in partnership with the National Trust for Scotland, have taken part in a conservation project in Mingulay. Barra Youth Council met with the Community Planning Partnership when they held their meeting in Castlebay. Members of the Lewis Youth Council attended the British Youth Council Convention.
Local Outcome: 2.4.1 Increased number of Gaelic speakers in the Outer Hebrides. ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.4.1.5 Provide Gaelic language learning opportunities through Neil MacLeod - Community In Progress 01/04/2011 31/03/2012 30% 30% Youth Work and Community Based Adult Leaning. Education & Training Manager Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Community Education and Training Operating ACTION PROGRESS COMMENTS Activities include Pointers Gaelic activities, culture and heritage workshops in Harris and Uist and an inter-generational DVD by young people in Harris. Summer activities were completed in Ness and Shawbost. Culture, Heritage and intergenerational projects are planned for the winter months throughout the islands. Gaelic classes will form part of the community based adult learning programme. Shawbost Residential to Ireland completed and Partnership with Proiseact nan Ealan to deliver 'Na mo chuid aodaich' established.
Local Outcome: 2.4.4 Safeguarding local heritage ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.4.4.1 Advice, support and information re: heritage ( Museum, Trish Botten - Principal Officer - In Progress 01/04/2011 31/03/2012 50% 50% Archives, Archaeology) Cultural and Information Services Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Cultural and Information Services Operating ACTION PROGRESS COMMENTS Archives: Supporting Ness Comann Eachdraidh to move archive to new buildings; Education - Further Van Leer records identified; Harris Historical Society / Scalpay School - initial meetings regarding school history project; Sandwick School / Sandwick Community Council / Stornoway Historical Society initial meeting about school history project; Benbecula Historical Society helped with School project ; Harris Registrars surveyed.
Museums: working with Ness Historical Society supporting their move to new premises. New links with Project Officer for Tilleadh ar n-Eachdraidh Dhachaigh Project; organised a training event for Kildonan and Taigh Chearsabhagh about Collections Management. Trustee advice given to Kildonan Museum and supported recruitment process for CEUT.
Page 19 of 25 ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.4.4.2 Care, management of and access to resources, records Trish Botten - Principal Officer - In Progress 01/04/2011 31/03/2012 50% 50% and collections (Museum, Archaeology, Archives) Cultural and Information Services Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Cultural and Information Services Operating ACTION PROGRESS COMMENTS Archives: James Shaw Grant archive box listed and sorted; Delivered a conference paper at History of Archives conference; Iolaire disaster fund records catalogued and indexed; Tasglann Website procured; Archives Access Policy and Quality Improvement Plan Framework through Committee; Staff manual compiled; Groundwork and initial visits in preparation for 4 business surveys; Uist and Harris registrars surveyed; 9 searchroom visits; 32 enquiries answered; Accessing of 2 collections: Van Leer / Community Education project; Harris Nursing Association.
Museums: 23,028 visitors to the Chessmen Exhibition which closed on 12th September with a day of celebration and a visit to UIG on the 13th. Sept. An MGS funded Inventory (Museums Galleries Scotland) project has started at Torlum. Sin Thu Fhein (Bord na Gaidhlig funded) coming to an end with additional stories, and artefacts from pupils at Lionacleit and Daliburgh Schools. Joint Exhibition with Uist Wool held at Sgoil Lionacleit Museum Gallery. Museum artefacts were on di splay at Sustainable Uist Open Days. MnE is working with Ness Historical Society in the conservation of their artefacts and helping with project planning during their move to new premises.
Archaeology: Scottish Rural Development Programme – 2 (management of archaeological sites); Advice on monuments at Risk (x2) South Uist; and 2 BBC Alba interviews
ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.4.4.3 Deliver a range of formal and informal learning Trish Botten - Principal Officer - In Progress 01/04/2011 31/03/2012 50% 50% opportunities (Museum, Archives, Archaeology) Cultural and Information Services Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Cultural and Information Services Operating ACTION PROGRESS COMMENTS Archives: Ongoing staff training, including Data Protection for Library staff; successful Stornoway Shops event - attended by about 90 people given in collaboration with Stornoway Historical Society.
Archaeology: delivered 2 Chessmen Walks; 1 talk on submerged landscapes and 1 talk on Udal project.
Museum: Successful Grand Master Simultaneous Exhibition, as part of the Chessmen Events programme and two Private Views. Nearly 500 people attended the last day of the Chessmen exhibition and enjoyed a day of storytelling, poetry and traditional music.
Local Outcome: 2.5.2 Continuous improvement in the efficiency of our delivery and the quality of public services and customer satisfaction.
Page 20 of 25 ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.125 Implement Risk Management in line with guidance from Iain MacAulay - Director of Not Started 25/08/2011 31/03/2012 0% 0% the Central Risk Function Social and Community Services
Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Community Education and Training Operating ACTION PROGRESS COMM ENTS Full progress of this Action will be reported in the Qtr3 Report.
Local Outcome: 2.5.4 People have access to a range of quality facilities ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.4.3 Care, management of and access to resources and Trish Botten - Principal Officer - In Progress 01/04/2011 31/03/2012 50% 50% collections (Libraries) Cultural and Information Services Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Cultural and Information Services Operating ACTION PROGRESS COMMENTS A review of the signage has been conducted at Stornoway Library and a series of more user-friendly signs have started to be introduced. The on-going series of displays at all branches has continued to promote areas of stock and develop readers. Recent displays have focused on war, Mary Stewart, bread-making, film & fiction and narrative non-fiction. New books continue to be promoted in the Events newspaper which has resulted in an increase in awareness of library and stock requests for new items. Work has begun on developing the Secure Reference and Reserve Stock areas at Stornoway Library to improve access to stock.
ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP . TARGET % ON TARGET 2.5.4.4 Deliver a range of formal and informal learning Trish Botten - Principal Officer - In Progress 01/04/2011 31/03/2012 50% 50% opportunities (Libraries) Cultural and Information Services Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Cultural and Information Services Operating ACTION PROGRESS COMMENTS Branch libraries have facilitated an ongoing programme of class visits from local schools, providing library and information skills, reader development and creative writing support. Storytelling sessions have also been provided to playgroups and croileagain both in and out the libraries. Stornoway Library hosted a number of events including a Manga Workshop for children in partnership with An Lanntair, a poetry event in association with Hi-Arts and a local history event with Archives, all of which were highly successful and well received. The Summer Reading Challenge was held in the Western Isles for the first time, with over 100 children registering for the challenge at Castlebay, Lionacleit and Stornoway libraries. After a break in the holidays, Bookbug Sessions resumed their regular slot at Stornoway Library in September. A series of beginner computing classes, run by Community Education, has begun again at Stornoway Library
Page 21 of 25 ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.4.5 Engage with stakeholders to maintain and enhance Emma MacSween - Head of In Progress 01/04/2011 31/03/2012 10% 50% access to parks and open spaces Social and Partnership Services
Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Sport and Health Operating ACTION PROGRESS COMMENTS A Committee Report to release £100k of capital resources for Comhairle and Community Parks and Open spaces has been approved by Committee. The funding will be released on the basis of full Council approval at the end of October 2011.
Local Outcome: 2.5.5 Facilitate Partnership working on initiatives. ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.5.4 Engage with local and national partners to enhance the Emma MacSween - Head of In Progress 01/04/2011 31/03/2012 25% 50% capacity for the population to engage in physical activity and Social and Partnership Services sport. Service Profile BUD GET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Sport and Health Operating ACTION PROGRESS COMMENTS The Health Improvement Agenda continues to be a focus for activity and officers are working with NHS staff to build on the success to date of the GP referral scheme, the Well North Project and instruction based activities delivered by facility based staff. A SWOT analysis of the 2011 Island Games has been completed and accepted by the WIIGA Executive and Team managers. This will form the basis of the action plan for the next 4 years and will be presented to partners after the appointment of the new Committee in November. In terms of addressing the workforce planning issues, contact has been made with a project resourced by Skills Development Scotland and officers are working to identify an innovative way of accessing the resources. The recent HIRSP meeting agenda was focused on integrated planning, addressing the commitment to performance sport (at athlete level) and included a workshop on the HIRSP outcomes seeking ideas for how it could be improved. A revised priority list has been approved by Sustainable Development Committee to offer the opportunity for two community sports related projects to access funding.
Page 22 of 25 ACTION RESPONSIBILITY ACTION STATUS STAR T DATE END DATE % COMP. TARGET % ON TARGET 2.5.5.5 Partnership projects, programmes and services to build Trish Botten - Principal Officer - In Progress 01/04/2011 31/03/2012 50% 50% capacity for cultural, heritage and information services (Libraries, Cultural and Information Museum, Archives, Archaeology) Services Service Profile BUDG ET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Cultural and Information Services Operating ACTION PROGRESS COMMENTS Museums: new partnership developed between the Comhairle and National Museums Scotland and a Memorandum of Understanding developed between the Comhairle and The British Museum.
Archives: Mingulay and St Kilda school log books digitised and conserved by National Records of Scotland and now available on Comhairle website; discussion on potential education packs and exhibitions undertaken; Delivery of Stornoway Shops exhibition and event in collaboration with Stornoway Historical Society
Libraries: a Bookbug Training partnership agreement has been established between the Scottish Book Trust (SBT) and the Comhairle; the Library Team leader, who is also the Bookbug Co-ordinator for the Western Isles, completed a Bookbug Session training course with the Scottish Book Trust which will enable more library staff to be trained to deliver sessions across the islands and increased responsibility for Libraries to promote and distribute the book gifting programme to P1 pupils. Libraries will also support the new SBT Imagination Library initiative whereby every Looked After child in the Hebrides will receive a free book every month. Libraries have worked with An Lanntair on the Faclan Sparks Literary Fes tival Programme for all Schools. Community Education continues to provide beginner computer classes in the library. Libraries are supporting an application by a local author/poet to the Shetland Arts Reader in Residence programme.
Archaeology: OHCCMAPP – submerged archaeology project with Royal commission and Wessex archaeology funded by Historic Scotland; Udal funded by Historic Scotland and Steering Group established; IFA bursary – Trainee archaeologist – funded by Institute of Field Archaeology(IFA)
Local Outcome: 3.1.4 The population of the Western Isles have access to suitable training leading to relevant employment and / or other positive outcomes. ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON T ARGET 3.1.4.1 Provide employability support through locally developed Neil MacLeod - Community In Progress 01/04/2011 31/03/2012 50% 50% and national training programmes aimed at supporting individuals Education & Training Manager into employment. Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Community Education and Training Operating ACTION PROGRESS COMMENTS HILLS and OHMEET programmes providing employability support and opportunities for those who are unemployed. HILLS Programme participants on target. OHMEET Programme had 18 participants starting in the quarter to 30 September 2011. Modern Apprenticeship Programme Recruitment and Get Ready For Work programme delivery in partnership with Cothrom both progressing as projected for the quarter. Applications for approval to offer “Managing Textile Production” skills training at Levels 1 & 2 to the Harris Tweed industry and “Hospitality Skills” at Levels 2, 3 and 4 have been submitted. A Department for Work and Pensions approved “WorkClub” for registered unemployed people has been set up. Two “recognition of achievers” award ceremonies for successful 2010/11 Scottish Vocational Qualification candidates were held, one in Stornoway and one Daliburgh with certificates presented by MSP Dr Alasdair Allan.
Local Outcome: 3.2.2 Young people have access to personal and social development opportunities
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ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 3.2.2.1 Provide a range of youth work activities to support the Neil MacLeod - Community In Progress 01/04/2011 31/03/2012 50% 50% attainment and personal and social development of young people. Education & Training Manager
Serv ice Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Community Education and Training Operating ACTION PROGRESS COMMENTS Outreach service provided on the streets in Stornoway each weekend and structured activities being delivered in Pointers Cafe. Young Mums Group, Boys Group and Girls Group meeting weekly in Pointers. 197 young people in the Western Isles participating in Accredited Awards. At the end of September 2011, 400 young people are registered for the Duke of Edinburgh's Award and Dynamic Youth Award. Young Mums Group, Boys Group, Girls Group continue successfully. In Uist & Barra Hi-fires work continues.
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Leisure and Learning 2011/12 SBP PIs Unit Target Actual Indicator Comments Core programmes due to commence in October Number of Community Based Adult Learning Classes run in financial year # 4.00 6.00 2011
Number of participants in Gaelic Youth Work activities per financial year # 220.00 284.00 40 new participants in September 2011
Number of Young People Participating in Accredited Youth Work per financial year # 100.02 400.00 Participants in DofE and Youth Scotland Awards
Number of Adult Literacy and Numeracy Learners per financial year # 60.00 50.00
Percentage of returned Exit Questionnaires that rate GRFW training Good or Better % 80.00 100.00
Percentage of returned Exit Questionnaires that rate Adult Unemployment Training Good or % 80.00 100.00 Better
Number of ESOL Learners per financial year # 30.00 44.00 Five new learners in September 2011
Gaelic Family Leaning programmes due to start in Number of Gaelic Family Learners per financial year # 0.00 0.00 November 2011 Percentage of Completers on Long Term Adult Unemployed Programmes achieving positive % 60.00 66.50 outcomes Percentage of returned Exit Questionnaires that rate Modern Apprenticeship Training Good % 80.00 91.67 or Better Core programmes due to commence in October Number of Community Based Adult Learners per financial year # 20.00 30.00 2011.
SPI 12.a (CC) Number of library visits per 1000 population # 1928.00 4360.06
SPI 12.b (CC) Number of library borrowers as a percentage of the resident population % 31.00 31.32
Percentage of pupils engaged in the Learn to Swim programme who achieve the National % 90.00 78.82 Swim Award after receiving their lesson entitlement. Visitor figures in person were more than double in this period than the period before but internet hits SPI 11.a (CC) The number of visits to / usages of council funded or part funded museums # 3200.00 3076.03 have dropped dramatically and this is probably due per 1,000 population to a more consistent approach to collecting unique page hits across the 4 independent museums A very healthy period with high figures, 13,084 SPI 11.b (CC) The number of visits to / usages of council funded or part funded museums from Chessmen Exhibition at MnE and 11,592 from # 1336.50 1829.62 that were in person per 1000 population Taigh Chearsabhagh: http://taigh- chearsabhagh.org/ Page 25 of 25