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Comhairle Nan Eilean Siar

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Comhairle Nan Eilean Siar Comhairle nan Eilean Siar April 2011 - September 2011 SOCIAL AND COMMUNITY SERVICES DEPARTMENT Service Business Plans 2011/12 Action and KPI Progress Report Overall Performance: SOCIAL AND COMMUNITY SERVICES DEPARTMENT 15% 31% 4% 59% 10% 81% Actions KPIs On Track Require Monitoring Off Track Page 2 of 25 Comhairle nan Eilean Siar Action and KPI Progress Report April 2011 - September 2011 Community Care and Criminal Justice Overall Performance: Community Care and Criminal Justice Actions KPIs On Track Require Monitoring Off Track 20% 0% 43% 44% 80% 13% Quarter 2 Progress Comment: The Criminal Justice service has been implementing considerable change since the beginning of 2011 in terms of new legislation and new sentencing options of the Community Payback Order. This new community sentence runs concurrently alongside existing disposals. In addition, staff are currently undertaking week- long residential risk assessment training towards a new mandatory national tool (LS-CMI) which includes an examination before becoming an accredited user. Staff sickness has presented a significant challenge for both the Criminal Justice and Community Safety teams in recent months. The voluntary severance of the Head of Service post, Community Care and Criminal Justice, took effect from the end of September 2011. The Department has established two new Head of Service posts that will be recruited to internally in October 2011. Following appointment to these posts, the Department will undertake an appraisal of its middle management structure and report to the February 2012 Committee series. The Department continues its options appraisal of the Ardseileach Core and Cluster redesign. Accommodation schedules have been completed along with potential design options on the current land-site of Ardseileach residential and day services. Importantly, early indications show the land area will allow for residential, respite and day care services to continue uninterrupted during the development work. A Report to December 2011 Committee will outline the consultation, equality impacts and design options for this new service. The implementation of a monitoring and scheduling system for Home Care services commenced in September 2011. The Project Lead (Housing Support and Care at Home Manager) is working to produce the specification guidelines for procurement. Interim arrangements have been put in place to allow this six-month project to be delivered. Local management arrangements of the Care at Home service have been put in place for Lewis and Harris and Uist and Barra, to provide an uninterrupted Care at Home service. The challenge of providing for the demand of home care continues. The Comhairle provides the greatest level of Free Personal Care (per capita) of any other Local Authority area in Scotland. This presents workforce challenges in sourcing available carers and being able to provide for services, particularly in the more remote and hard to reach areas. The requirement of supporting over 300 staff to achieve a qualification to enable registration with Scottish Social Services Council (SSSC), and the ongoing programme of support of Post Registration Training and Learning presents additional challenges. A Care at Home Reference Group, chaired by Cllr Angus Campbell, has been established to support the work of the Department in relation to the Home Care service. Also represented on this group are Councillors Agnes Rennie and Morag Munro, Trade Unions and key stakeholders from the Finance, Human Resources and Care at Home services. Progress continues with the building of the new Harris House Care Home, which is presently on schedule. In addition, the Comhairle’s Technical Services Department has been working with the Social and Community Services Department and NHS Western Isles to develop the options appraisal of the redesign and build of both a Care Home and Hospital – to replace St Brendan’s in Castlebay, Barra. It is anticipated that options should be available in January 2012 to allow the respective organisations to consider the capital and revenue finance required for these new services. The Change Fund has established a Change Plan that focuses on areas such as reablement, dementia care and the care of Older People. This now involves representation from NHS Western Isles, the Comhairle and two members from the Third Sector to deliver upon this agenda, which will report upon its objectives and outcomes via the CHaSCP, Joint Services Committee and the Outer Hebrides Community Planning process. Iain Macaulay, S&CS Director, 18 October 2011 Page 5 of 25 SOCIAL AND COMMUNITY SERVICES DEPARTMENT Community Care and Criminal Justice Local Outcome: 2.5.2 Continuous improvement in the efficiency of our delivery and the quality of public services and customer satisfaction. ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.13 As an integral part of project evaluation, undertake Michael Stewart - Criminal In Progress 01/04/2011 31/03/2012 25% 50% Customer satisfaction exercises to inform service development - Justice Services Manager Community Safety. Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Community Safety Operating ACTION PROGRESS COMMENTS A format for obtaining feedback from community events has been developed to inform further development of events and the Community Safety Partnership. A feedback mechanism has been implemented for feedback from any training run via the Community Safety Partnership, and this has proved invaluable for tailoring training to meet needs. ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGE T % ON TARGET 2.5.2.14 Implement Inspection requirements through a planned Paul Dundas - Head of In Progress 01/04/2011 31/03/2012 50% 50% programme of work - Adult Services and Housing Support. Community Resources Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Adult Services and Housing Support Operating ACTION PROGRESS COMMENTS There have been no requirements placed upon the service since April 2011. Page 6 of 25 ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.15 Implement Inspection requirements through a planned Ella MacBain - Service In Progress 01/04/2011 31/03/2012 40% 50% programme of work - Assessment and Care Management. Manager - Community Care Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Assessment and Care Management. Operating ACTION PROGRESS COMMENTS There are several areas being progressed within Assessment and Care Management to improve outcomes for service users, which include: - Continually improve recording information contained on CAREFIRST - Increase number of carer assessments offered and completed for informal carers - Record and report to Community Health and Social Care Partnership (CHaSCP) on user safety, satisfaction, involvement as per Community Care National Outcomes Framework (CCOF) - Continue to undertake file audits to address any gaps in recording and improve practice - Support staff through SDA reviews, supervision, training and development days - Monitor implementation of Adult Support and Protection local procedures - Increase the number of reviews/reassessments being undertaken to ensure appropriate use of resources. Following on from Social Care and Social Work Improvement Scotland (SCSWIS) file read a programme of training for staff is being developed to improve quality of information and evidence recorded. This will be included in the Training Plan. ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TAR GET 2.5.2.16 Implement Inspection requirements through a planned Briony Jones - Care at Home In Progress 01/04/2011 31/03/2012 25% 50% programme of work - Care at Home and Housing Support. Service Manager Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Care at Home and Housing Support. Operating ACTION PROGRESS COMMENTS The Care at Home and Housing Support Service was inspected by SCSWIS in June 2011. Notification of the inspection requirements is awaited and will be actioned once received. During the first quarter, the Service was up to date in implementation of requirements. ACTION RESPONSIBILITY ACTION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.17 Implement Inspection requirements through a planned Ann Malcolm - Care Home In Progress 01/04/2011 31/03/2012 80% 50% programme of work - Care Homes for Older People Manager - Older People Service Profile BUDGET TYPE BUDGET YTD BUDGET YTD ACTUAL YTD VARIANCE Care Homes for Older People Operating ACTION PROGRESS COMMENTS A template entitled Prioritisation of Work - Care Homes for Older People has been utilised from 15 October 2010 and is updated monthly to record the planned programme of work. The template is shared with Technical Services and each Care Home to ensure there is a clear timeline of SCSWIS requirements and recommendations. Regular meetings are held with the Service Manager, Care Homes for Older People, and Technical Services to ensure that there is a joined up approach. When appropriate, we liaise with NHS Western Isles for discussion and decisions relating to St Brendan's Care Home which is on the same site as St Brendan's Hospital on Barra. Page 7 of 25 ACTION RESPONSIBILITY AC TION STATUS START DATE END DATE % COMP. TARGET % ON TARGET 2.5.2.18 Implement Risk Management in line with guidance from Iain MacAulay - Director of Not Started 25/08/2011 31/03/2012 0% 0% the Central Risk Function Social and Community
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