BOOK OF ABSTRACTS OF THE ICIEOM-CIO-IIIE INTERNATIONAL CONFERENCE 2015 Universidade de Aveiro, Portugal JULY 6th · 8th, 2015

ENGINEERING SYSTEMS AND NETWORKS: The way ahead for industrial engineering and operations management

XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015

01 BOOK OF ABSTRACTS OF THE ICIEOM-CIO-IIIE INTERNATIONAL CONFERENCE 2015 Universidade de Aveiro, Portugal JULY 6th · 8th, 2015

ENGINEERING SYSTEMS AND NETWORKS: The way ahead for industrial engineering and operations management XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Technical Record Contents - Papers

Pgs Editors STRATEGY AND ENTERPRENEURSHIP 19 Marlene Paula Castro Amorim 005 BPMN for a Costing Model Conception 21 011 Relationship between Organizational Social Responsibility and Occupational Health and Safety: a review study 21 Leonor da Conceição Teixeira 023 The Importance of the Cost Management in a Manufacturing Company of Hydroelectric Plants - a case study 22 025 Integrated Management of Operations, Human Resources and Innovation: Rui Jorge Ferreira Soares Borges Lopes a Strategic Approach for Developing Sustainable and Competitive Business 22 037 Environmental management in companies in the food sector: the state of the art 23 Carlos Manuel dos Santos Ferreira 047 Integrating Strategic Considerations and Value Co-Creation in Project Management 23 051 Systematic analysis of economic viability with stochastic approach: a proposal for investment 24 José António de Vasconcelos Ferreira 077 Developing a Strategic Expansion Plan for the Manufacturing Industrial Sector in Kuwait 24 088 Social Responsibility: Reflections about the Mato Grosso State’s Certificate 25 093 Social Behavior of Brazilian Organizations: An analysis of isomorphism mechanism 25 Publisher 109 Strategic decisions: an approach to the implementation of the Production Strategy in farms producing soybean 26 127 Communication Adaptation Decisions Considering Cultural Differences between Brazilians and Americans 26 UA Editora, University of Aveiro 137 Sustainability as a success factor in global operations: a survey of car manufacturing 27 190 An approach to Islamic Finance in Spain 27 213 Integrated Framework for Sustainability Management in Project Environment 28 Partners 238 Entrepreneurship And Innovation: a study between Brazil and Finland 28 290 Using cost-volume-profit to analyse the viability of implementing a new Distribution Center 29 ABEPRO 291 Analysis and comparison of two bike-sharing systems: characteristics, similarities and sustainable potential of the solutions 29 ADINGOR 292 Social Innovation Research Centers: Focus, Objectives and Trends 30 307 The SWOT Analysis as a Method to Study the City 30 Institute of Industrial Engineers 314 Alliance taxonomies: a literature review 31 329 Preliminary definition of an enterprise cooperation maturity model (ECOMM) 31 340 Rubric to assess the competence of innovation, creativity and entrepreneurship in bachelor degree 32 Graphic Design 352 Why Brazilian Women Are not on Top: The Work-Life Reconciliation Hypothesis 32 380 Tax Planning Applied to Small Brazillian Companies of Building Sector 33 Ângela Calheiros 387 Competitive strategies adopted by the Brazilian sugar and alcohol sector after the 1990s 33 400 Key Parameters for the Analysis Stage of Internationalisation of Operations 34 415 A Questionnaire for the Analysis Stage of Internationalisation of Operations 34 Printing OR, MODELLING AND SIMULATION 35 GRECA Artes Gráficas 020 Towards increasing sustainability in large urban mobility attractors 37 049 Managing Continuing Projects: Optimizing the Version-Release Policy 37 060 Forecasting Cloud Computing: Producing a Technological Profile 38 ISBN 065 Smart Cities development fostered by ESCO organizations growth: opportunities and barriers in major European Union countries 38 978-972-789-453-6 095 Approaches for Collaborative Networks Simulation: A review 39 096 Modelling the Strategies Alignment process in the Collaborative Network context 39 129 Performance Evaluation of Order Acceptance Decision under Static and Dynamic Settings 40 Legal Deposit 140 Modeling for Measuring the Performance of Managment Innovation in National Retail 40 157 The role of complexity and flexibility of the instance in the joint solution approach 41 394949/15 159 Simulated Annealing applied to the problem of task assignment in a laboratory 41 166 A procedure based on branch-and-bound for the Cyclic Hoist Scheduling Problem with n types of product 42 167 Analysis of Relevant Factors in Competitive Intelligence System Implementation 42 171 Stock Market Firm Value Effects of Research & Development Expenditures in the Oil & Gas Industry 43 1 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015 Pgs Pgs

177 A simulation-optimization approach for production planning and scheduling 43 123 Supply Chain design and analysis: a case study on a low-cadence car production 67 179 Utilization of Fuzzy constraints to build applications to support a Concurrent Engineering Environment 132 Explaining alliance success factors in Spanish Food & Beverage supply chain: case analysis 67 in the process of Design and Manufacturing 44 135 Proposal of a framework for assessing environmental performance of supply chains 68 184 Proposal for an aggregate planning model of production in a sugar and alcohol plant 148 The role of International Purchasing on the competitiveness of industrial companies in Portugal: an empirical study 68 linked to the fluctuation of prices in cash markets and the future markets 44 152 Shipping: Management of import and Export processes and transition from public to private. Case study: 198 Comparative Study between Financial Performance of Companies that Compose Corporate Sustainability Index The Port of Barcelona 69 and BOVESPA Index 45 153 A reference framework to design inventory policies using a fill rate criterion in lost sales contexts 69 200 Leverage organizational performance in a food industry: 155 A Nonlinear Integer Programming Model for Warehousing sustainable logistics 70 a case study of the improvement of product quality attributes with the use of multiple regression analysis 45 156 Study on Productivity in the Automotive Industry 70 202 A quick and simple way to feed data for using in the implementation of software route planning: 168 Application of Hybrid Symbiotic Organism Search on Flow Shop Scheduling with a New Learning Effect 71 methodology, error analysis and case study 46 169 Root cause identification of existing barriers detected by people with disabilities in air transport. 71 204 An update of Wiggle factor for Spanish road transport 46 170 Applying social opinion mining to the innovative product design through the use of FITMAN / FIWARE technology 72 258 The Influence of the Crossover Operator on Genetic Algorithms Applied to the Job Shop Scheduling Problems 47 173 Sustainable Supply Chain Management: A Case Study 72 261 Controlling Production in Hybrid Make-to-Stock/Make-to-Order Manufacturing 47 176 A Theoretical Framework Proposal for Formalization in Reverse Logistics 73 265 A Simulation-based Analysis of a Cork Transformation System 48 183 Interoperability Frameworks in Public Administration Domain: Focus on Enterprise Assessment 73 282 Comparison of different production strategies for the economic lot scheduling problem under different environments. 186 Genetic algorithms applied in realistic job-shop scheduling problems with alternative routes and dependent setup times 74 A simulation study 48 199 Conceptual methodology for handling unexpected events in hierarchical production planning 74 284 Development of a simulation study for a production line in an automotive company 49 212 Current Trends in Recovering Used Products in Retail Fashion Industry: An Exploratory Study 75 289 Evaluating Perceptions on Executive Support in Project Management 49 216 A Flexible Model Approach for Production Planning 75 367 Discovering Bayesian Networks using Process Mining: an Application in Manufacturing 50 217 Using Big Data for Competitive Dimensions Improvement in a Telco Company 76 385 A Mixed-Integer Linear Programming Model for Slots Allocation in Congested Airports 50 224 Performance measures of Reverse Logistics: a survey in Brazilian companies 76 405 Application of Data Mining Techniques and Competitive Intelligence for efficiency gains in Public Service 228 Effectiveness of Holt Winter Models as aid to Production Alignment 77 Selection Exam Agencies 51 229 Main factors affecting the development of interorganizational partnerships in biodiesel supply chain in Brazil 77 233 The Pressures of the Brazilian Pre-Salt Production on the National Refining Sector 78 LOGISTICS, PRODUCTION AND INFORMATION SYSTEMS 53 239 Production Planning and Control: Case study of a small dairy industry 78 007 A decision support framework for Production Flow Coordination using Supply Chain Management practices, 241 A model that integrates direct and reverse flows in omnichannel logistics networks 79 Ordering Systems and Modeling techniques 55 248 Conceptual Framework for applying Internet of Things in Production Systems for Sensing Enterprises 79 016 Using Mixed-Integer Linear Programming to solve a real distribution problem 55 250 Greenness indicators for the Madrid-Lyon freight transport corridor 80 017 A conceptual model to manage supply sequences in automotive industry for Nissan Barcelona 56 254 Differentiation of the Difficulty Level of Supply Chain Management Integration Actions 80 018 Reverse Logistics of Agrochemical Pesticide Packaging and the Impacts to the Environment 56 260 A multidimensional framework to stock keeping units classification 81 019 Impacts of a tracking and tracing system for containers in a port-based supply chain 57 263 The Reverse Logistics on Companies’ Perspective- Case Studies 81 027 Adapting transport modes to supply chains classified by the Uncertainty Supply Chain Model: 264 Reduction of Drying Process Time of Natural Cork Stoppers Process in Lean Improvement Efforts 82 a case study at Manaus Industrial Pole 57 267 Integrating Value Stream Maps with Waste Identification Diagrams 82 033 Stochastic Machine Maintenance under Imperfect Maintenance 58 271 Does Sustainable Supply Chains Practices Influences Companies Performance? 83 034 Application of the tools of Production Engineering for the reduction of dead time in an assembly line 58 281 Transport KPIs for supply chain improvement. A literature analysis 83 036 Ten Years of Supply Chain Management Research in Brazil 59 283 Establishing a link between lean practices and corporate sustainability 84 040 Factors of Influence in Tugger Train Systems 59 285 Deploying “Packaging Logistics” in paper napkins 84 041 Productivity improvement, considering legal conditions and Just In Time principles in the mixed-model 286 Identifying Interorganizational Relationships Through Theoretical Indicators: A Study In The Milk Production Chain 85 Sequencing problem 60 288 How to design an efficient and sustainable box? 85 043 The impact of Supply Chain Management on the innovation process 60 311 Application of Lean Accounting for production costs management in lean enterprises: 050 Planning routes and shifts driving for a small business of road passenger transport 61 a case study in an auto parts company 86 058 Lean wastes in Andalusian aeronautical industry: identification and analysis of the main causes 61 322 Industrial vertical portals: 062 A Two Stage Heuristic to Good Feasible Solutions for the Fuel Cost Transmission Gas Pipeline Networks Problem 62 Influence of cluster membership on participants’ perceptions of future value creation, motivations and expectations 86 066 On the on-hand stock estimation in a lost sales context and periodic review policy 62 324 Assembly lines for end-of-life products: improving their efficiency 87 068 Evolution of Term Productivity 63 331 Activity-Based Cost Equations Systems: Extending the Predictive Power of TDABC 87 074 Logistics structure and Competitiveness: evidence across countries 63 332 Analysis and implementation of the system FIFO (first in-first out) for a production line. 88 097 Complexity and operations performance: a case research from Brazilian automobile industry 64 337 Improvement in the fabrication process and adjustment to the NR-12 standard of a platform of bucket’s elevators 88 105 VSM-based framework for managing the supply chain 64 344 Maturity models in supply chain sustainability: a literature review 89 110 Lean Production Systems Deployment and Monitoring using Discrete-event Simulation 65 345 A tool to visually explain the zones of influence of several distribution centres in a network 89 115 Reduction Lead time Production – Case study of the sound company 65 350 Spare parts inventory management using quantitative and qualitative classification 90 119 An Empirical analysis on Supply Chain Risk Mitigation Strategies 66 353 Total Cost of Ownership in the Context of Supply Chain Management: an Instructional Case 90 121 Experimentation tool to study and improve rail container terminals 66 358 Modelling and simulation of inventory level control in service operations management 91 2 3 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015 Pgs Pgs

361 Performance Measurement of Total Productive Maintenance in a Production Company 91 369 A Greedy Primal-Dual Type Heuristic to Select an Inventory Control Policy 92 SERVICE SYSTEMS 119 374 Analysis of Logistics Flows in an Urban Functional Area. Application to Cartagena 92 035 The Cycle of Competitive Intelligence as a tool to strengthen the Cooperation in the Spanish Pharmaceutical Industry 121 382 Supply Chain Risk Management in the Brazilian Auto Parts Industry 93 044 Delimiting the linear area on the problems of assembly line balancing with minimal ergonomic risk 121 383 Using the Internet of Things in a production planning context 93 102 Kalman Filter application in the correction of forecasts by floods HYMOD model. 122 386 Re-location of EMS Facilities Using GIS 94 130 Grocery Supermarket Business Model: finding out Operations Management advantages 122 393 Contribution of Lean Principles in the Information Systems Development: an Experience based on a Practical Case 94 131 Proposal for a low-cost technique for remote monitoring of body temperature: An application for work safety 123 394 Supply Chain Risk Management: a framework for risk assessment and the application of Decision Support tools 95 143 Thermal Comfort Field Study Based on Adaptive Comfort Theory in Non-Residential Buildings 123 396 Implementation of a Manufacturing Execution System in the Cork Stoppers Industry 95 221 Gestalt and its influence on graphical touchscreen interface for elderly people 123 401 Data-driven SKU differentiation framework for supply chain management 96 246 Towards a Cost Management Methodology for Industrial Product-Service System Environment 124 414 Understanding Employee Resistance to 5S Implementation in a Portuguese SME 96 280 Creating a continuous improvement structure to implement lean healthcare 125 417 Waste Types in People Processing Services 97 303 Technological and Industrial Mapping of Pharmaceutical Sector: a Comparison with Emerging Countries 125 325 The experience of public-private partnerships hospitals in UK: what can we learn in Spain? 126 QUALITY AND PRODUCT MANAGEMENT 99 327 Understanding the human role in Cyber-Physical Systems 126 339 Exploring recent literature on Lean Healthcare 127 031 A Case Study of Photovoltaic Solar Energy in Brazil 101 381 Research Methodologies in Studies on Concentration of American Hospitals 127 042 Information quality in companies committed to TQM 101 391 The current state and use of Public Private Partnerships for health infrastructure investment in France 128 054 Environmental tools in the Spanish food industry 102 411 Predicted Thermal Sensation Patterns in Industrial Spaces: 090 Ramp-up curves: A literature review 102 a practical study based on ergonomic approaches 128 172 New product development typologies: An analysis of publications and citations between 1992 and 2012 103 180 Preliminary study of the processes at the laboratory of the Instituto dos Vinhos do Douro e do Porto 103 182 Performance Measurement Systems for designing and managing Interoperability Performance Measures: EDUCATION 129 A literature analysis 104 022 Brand Identity Applied Research: the case of Brazil’s Educational Public Organization (EPO) 131 203 Is the TQM Outdated? - Four case studies 104 067 The Skateboard Manufacturing Company: a teaching case on production planning and control 131 262 Sales performance management: a strategic initiative to the growth of micro and small enterprises. 105 079 Agents playing the Beer Distribution Game: 318 Metrics for quality assessment systems. 105 Solving the Production Dilemma through the Drum-Buffer-Rope Methodology 132 370 Integrated management systems: an exploratory survey 106 107 Problem-Based Learning Method use in the civil construction organizational environment 132 399 Designing new products and engineering supply chain systems with SoSE 106 125 Preparing Engineers with Strong Management and Communication Skills 133 158 Using LEGO Serious Play in Marketing Classes 133 KNOWLEDGE AND PROJECT MANAGEMENT 107 163 Organizational Engineering: the emerging stage of Industrial Engineering 134 270 Development of DL for the training of the Business Game Bom Burguer’s tutors 134 012 Contribution of Design Thinking to Jet Engines Manufacturing. 109 308 Entrepreneurship in engineering students – developing a scale 135 039 An application of the Innovation Radar in a micro and small companies in the Campinas Metropolitan Region 109 346 Creation of a Mentoring Program for improving the Education of Industrial Engineers 135 046 Multicriteria Model for the Management and Maintenance of Critical Assets 110 373 Perception of the evolution of the Industrial Engineering areas based on the Brazilian ENADE-INEP assessment system 136 075 Characterising knowledge workers’ job positions 110 120 Innovation Management in a Public Service Company 111 141 Innovation management in Brazilian retailer 111 150 Multi-Objective Optimization for Mixed Model Automotive Production Lines 112 234 Proposal of a management system for preventing intentional food contamination and the improvement of the supply chain security in the food sector of guanajuato, Mexico 112 236 Incursion of Knowledge Management in Management Excellence Awards: An analysis in the Latin-American context 113 253 PMO standardization through Hoshin Kanri: Improving the Management of Projects by Process Management 113 259 Measuring Open Innovation Projects 114 272 A Proposal of a Model for Decision Making and Process Improvement: An Knowledge Based Analysis 114 278 Roadmap for the Implementation of a Project Management Model in a SME of Engineering and Turn-key Supply of Industrial Equipment 115 298 Scientific and Technological Mapping of Magnesium Batteries 115 334 Business Process Management as an Alternative for Promotion of Knowledge Management 116 366 The overcoming challenges of technology for ceramic industry with a partnership university-company: a brazilian experience in innovation search 116 403 Public Policy Focus on R + D + i for the Demand and Opportunities of Industrial Innovation 117 418 University Technology Enterprise Network in Portugal: A bottom-up approach to Improve Regional Innovation Ecosystems (working paper) 117 4 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Foreword

We live in an interconnected world. Every day, increasing flows of goods, information and individuals strengthen the links among companies and nations. In the forthcoming years this scenario is likely to be further reinforced by the rising prosperity and participation of emerging economies, and by the dissemination of digital technologies. A close examination of the density of these networks reveals a complex setting of connections among industries that requires a thorough understanding. The effective participation in such interconnected production context calls for the development of specific knowledge aimed at informing managerial practice for taking full advantage of the existing opportunities. To this end academic conferences are privileged forums for the dissemination of the most recent and relevant research, theories and practices.

The ICIEOM-CIO-IIIE 2015, “XXI International Conference on Industrial Engineering and Operations Management”, “9th International Conference on Industrial Engineering and Industrial Manage- ment” (XIX Congreso de Ingeniería de Organización) and “International IIE Conference 2015” called for contributions under the moto “Engineering Systems and Networks: the way ahead for industrial engineering and operations management”. An impressive number of submissions were received, addressing a multidisciplinary range of industrial engineering and operations manage- ment topics, and creating a rich setting for three Conference days of vibrant debate.

We received a total of 353 submissions for ICIEOM-CIO-IIIE 2015. This book presents the abstracts of the 199 manuscripts that were presented in the Conference, after a rigorous selection and review process that offered the authors a first moment of feedback.

The Organizing and Scientific Committees of ICIEOM-CIO-IIIE 2015 express their gratefulness to all the authors, invited speakers and to the members of the Program Committee who have generously committed their time and expertise in the rigorous process of revision of the submitted manuscripts.

Marlene Amorim (Conference Chair)

Carlos Ferreira (Chair of the Scientific Committee)

6 7 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

ICIEOM-CIO-IIIE International Conference 2015

This joint conference is a result of an agreement between ADINGOR (Asociación para el Desarrollo de la Ingeniería de Organización), ABEPRO (Associação Brasileira de Engenharia de Produção) and IIE (Institute of Industrial Engineers). In 2015 the Conference took place at the University of Aveiro (Portugal) from July 6th-8th.

The University of Aveiro was founded in 1973, and quickly became one of the most dynamic and innovative universities in Portugal. Ranked in top 50 young universities in the world, Aveiro offers an international environment, acknowledged for excellence in education and research, and appreciated for its welcoming culture.

The moto of ICIEOM-CIO-IIIE 2015 International Conference was “Engineering Systems and Networks: the way ahead for industrial engineering and operations management”. The Conference aims to provide a forum to disseminate, to all branches of industry, information on the most recent and relevant research, theories and practices in Industrial Engineering, Management and Operations. To this end, ICIEOM-CIO-IIIE promotes links between researchers and practitioners from different branches, in order to enhance an interdisciplinary perspective of industrial engineering and management.

ICIEOM-CIO-IIIE 2015 received a total of 353 submissions, of which 199 were presented in the Conference after a rigorous process of selection, review and feedback to authors, therefore providing the key ingredients to set up a conference of very high standards, built on the experience of previous editions of ICIEOM, CIO and IIIE conferences.

CONFERENCE AREAS STRATEGY AND ENTERPRENEURSHIP OR, MODELLING AND SIMULATION LOGISTICS, PRODUCTION AND INFORMATION SYSTEMS QUALITY AND PRODUCT MANAGEMENT KNOWLEDGE AND PROJECT MANAGEMENT SERVICE SYSTEMS EDUCATION 8 9 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

ORGANIZING COMMITTEE SCIENTIFIC COMMITTEE Marlene Amorim, (UAveiro) (chair) Carlos Ferreira (UAveiro) (chair of the scientific committee) Luís Ferreira, (UAveiro) (co-chair) José Vasconcelos Ferreira (UAveiro) (chair of the PhD seminar) Milton Vieira Junior (ABEPRO) Marlene Amorim (UAveiro) (chair of the organizing committee) J. Carlos Prado-Prado (ADINGOR) Leonor Teixeira (UAveiro) Bopaya Bidanda (IIE) Rui Borges Lopes (UAveiro) Francisco Soares Másculo (ABEPRO) Paulo Augusto Cauchick Miguel (ABEPRO) INTERNATIONAL SECRETARY Adolfo López Paredes (ADINGOR) Jayant Rajgopal (IIE) Gabriela Olivato (ABEPRO) Yuval Cohen (IIE)

LOCAL ORGANIZING COMMITTEE PhD COMMITTEE Marlene Amorim (UAveiro) (chair) José Vasconcelos Ferreira (UAveiro) Ana Luisa Ramos (UAveiro) Paulo Cauchick (ABEPRO) Ana Moura (UAveiro) Ruth Carrasco (ADINGOR) Ana Raquel Xambre (UAveiro) Carina Pimentel (UAveiro) Helena Alvelos (UAveiro) Leonor Teixeira (UAveiro) Luís Ferreira (UAveiro) Maria João Rosa (UAveiro) Rui Borges Lopes (UAveiro)

FINANCIAL COMMITTEE Antonio Cezar Bornia (ABEPRO) Luis Onieva Gutierrez (ADINGOR) Luís Ferreira (UAveiro)

10 11 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Program Committee Adriana Leiras Cristiano Fontes José Dinis-Carvalho Marta Posada Agostinho Agra David De La Fuente José Ferreira Mehran Misaghi Albert Corominas Diego Ros Mcdonnell Jose Guadix Miguel Ángel Manzanedo Del Campo Alejandro Escudero Edson Pinheiro de Lima José Hermosilla Miguel Sellitto Alfonso Duran Heras Eduardo Rocha Loures José I. Santos Milton Vieira Junior Amaia Lusa Eduardo Vicens-Salort José Manuel Galán Nélson Costa Ana Barbosa-Póvoa Eloy Hontoria Jose Oliveira Pablo Aparicio Ruiz Ana Camanho Elvira Maeso José Oliveira Pablo Cortés Ana Luísa Ramos Emilia Kohlman Rabbani Jose P. Garcia-Sabater Paula Ferreira Ana M. Mejías Enda Fallon Jose Telhada Paulo Afonso Ana Moura Enzo Frazzon José Valério de Carvalho Pedro Gomez-Gasquet Ana Raquel Xambre Ernesto Cilleruelo Josefa Mula Rafael Leme Ana Suárez Sánchez Fabio Favaretto Juan A. Marin-Garcia Raimundo José Borges de Sampaio Anabela Alves Fabio Pereira Julien Maheut Rashed Sahraeian André Librantz Fernando Deschamps Karen Pontes Raúl Poler Andrés Boza Francisco Campuzano-Bolarín Kazuo Hatakeyama Renato Moraes Angel Gento Francisco Moreira Leonor Teixeira Ricardo Chalmeta Angel Ortiz Franz-Josef Kahlen Liane Werner Ricardo Del Olmo Ângela Silva German Gemar Llanos Cuenca Ricardo Silva Ângelo Sant’Anna Giovanni Mummolo Lorna Uden Rui Borges Lopes Anna M. Coves Gonzalo Grau Gadea Lourdes Sáiz Bárcena Rui M. Lima Antonio Hidalgo Guilherme Pereira Luis Camarinha-Matos Rui Melo Antonio José dos Santos Guilherme Vaccaro Luis Ferreira Rui Sousa Arturo J. Fernández González Helena Alvelos Luis Onieva Ruiz Molina Antonio Bernardo Almada-Lobo Imma Ribas Luiz Silva Segismundo Izquierdo Bopaya Bidanda Javier Carrasco Madalena Araujo Senhorinha Teixeira Carina Pimentel Javier Pajares Manuel Cardós Carboneras Sidnei Araújo Carlos Alberto Mendes Moraes Javier Santos Manuel Mateo Sílvio Carmo-Silva Carlos Ferreira Jayant Rajgopal Manuel Nunes Sofia Eatelles Miguel Carlos Gouvea Jesus Garcia Arca Maria Antonia Carravilla Susana Relvas Carlos Henggeler Antunes Jesús Muñuzuri Maria Carvalho Türkay Dereli Carlos Lima João Climaco María del Mar Alemany Díaz Valéria Miccuci Carmen De Nieves Nieto Jorge Cunha Maria João Rosa Vera Mariza Costa Cesareo Hernandez José Antonio Comesana Benavides Maria Jose Verdecho Virgilio Machado Claudio Luis Piratelli José Carlos Curvelo Santana María Victoria De la Fuente Wagner Lucato Claus Sørensen José Carlos Prado Prado Marlene Amorim Yuval Cohen 12 13 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Keynote Speakers

Prof. Jan Godsell (University of Warwick) “Can OM Scholars Have It All?: The way ahead for scholarship in OM”

Professor Godsell’s career has been split between both industry and academia, and she is currently a Professor of Operations and Supply Chain Strategy at WMG. She has worked for ICI/Zeneca Phar- maceuticals and Dyson, reaching the senior management level in both Supply Chain and Opera- tions Management functions. She is a Chartered Engineer and Member of the IMechE. She is on the board and scientific committee of EurOMA (European Operations Management Association), the cabinet of the UK roundtable of CSCMP (Council of Supply Chain Management Professionals) and the manufacturing steering committee of the IMechE. She is on the editorial board of 3 jour- nals, including the International Journal of Operations and Production Management, and she is an advocate for improving the uptake of STEM subjects by school children.

Prof. Rui Sousa (Catholic University of Portugal) “Operations Management in the Digital Economy”

Rui Sousa holds a PhD from London Business School and is Professor of Operations Management at the Catholic University of Portugal, School of Economics and Management (Porto). His research has won several accolades and has been published in leading international journals, including the Journal of Operations Management, Production and Operations Management, Decision Sciences, International Journal of Operations & Production Management and the Journal of Service Re- search. Rui serves on a number of Editorial Review Boards (e.g., JOM, IJOPM) and is member of the Scientific Council of Social Sciences of the Foundation for Science and Technology (Portugal). In the School of Economics and Management, he is President of the Scientific Council, Director of the MSc in Service Management and Director of the Service Management Lab (SLab). He has taught at the London Business School, London School of Economics, the European Institute for Advanced Studies in Management (EIASM, Brussels) and several Portuguese business schools. His present research interests include service operations, digital economy and operations strategy.

15 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Meet the Editors Meet the Industry Professionals

Ron Askin João Gunter Amaral

Ronald G. Askin is Professor and Director of the School of Computing, Informatics, and Decision Board Member of Sonae MC Systems Engineering at Arizona State University. He received a BS in Industrial Engineering from João has over 20 years IT experience working in different business sectors including Manufactu- Lehigh University, and an MS in Operations Research and a Ph.D. in Industrial and Systems Engi- ring, Services and Retail. After a four-year period as IT Director at Leica Camera AG in Portugal, le- neering from Georgia Institute of Technology. Dr. Askin is a member of INFORMS, SME, ASEE and a ading the implementation of SAP at Leica’s industrial unit in Portugal, João joined Sonae in 2001. Fellow of the IIE. He was General Chair of the 2012 INFORMS Annual Meeting and currently serves After successfully managing several workstreams of Sonae’s ERP implementation, João developed as Editor-in-Chief of IIE Transactions. Dr. Askin has served as the Chair of the IIE Council of Fellows, and managed Sonae’s ERP Competence Center. Chair of the Council of Industrial Engineering Academic Department Heads and Chair of the IN- FORMS Manufacturing and Service Operations Management Society. He has authored over 120 In 2006 João was appointed Head of Innovation, role that he accumulated with his previous role publications on the application of operations research and statistical methods to the design and of Business Partner for Sonae’s food retail business leading the implementing of several innova- analysis of integrated production control systems. His awards include an NSF Presidential Young tion projects, in tight articulation with the different Business Units. Investigator Award, the Shingo Prize for Excellence in Manufacturing Research, the Eugene L. Grant In 2013 João cumulatively assumed responsibility for Continuous Improvement at Sonae. Award from The Engineering Economist, the IIE Transactions on Design and Manufacturing Best Paper Award (twice) and the IIE Transactions Development and Applications Award. He is also a In 2014 João was nominated Board Member of Sonae MC assuming the responsibility of Logistics two-time recipient of the IIE Joint Publishers Book-of-the-Year Award. and Production Units.

Alexandre Dolgui Sandra Augusto

Alexandre Dolgui is the Editor-in-Chief of the International Journal of Production Research –IJPR Logistic’s Director - Volkswagen Autoeuropa (Taylor & Francis). Professor of the École Nationale Supérieure des Mines de Saint-Étienne, re- Born in Lisbon in 1971, studied Eletrotecnical Engineering in the ISEL. In April, 1994 started to work ceived the distinction of Full Professor of Exceptional Class. Member of diverse professional associ- in the Autoeuropa. She started in the Production Planning as responsible for Investment Projects ations like IIE, IFPR and AIM, Dolgui is Deputy Director of CNRS Laboratory LIMOS – UMR 6158 and in equipment and infrastructure. In 1998 reached the first management position having gone of the Henry Fayol Institute, where is the Head of the MSc and PhD programs since 2011. Former through two years of coordination and supervision teams. I took that time responsibility for the Editor of IEEE Transactions (2005-2008), IJSS (2006-2009) and Omega (2010-2013). Member of Scheduling Department and Technical changes to the product in the Product Engineering. In 1999, Editorial Board of 18 international journals (e.g. IJPE, IJMTM and others). Autoeuropa became 100% Volkswagen and the department began to be integrated into the logis- tics area with the name Pre Series. In 2000 embraced a new experience as Assistant to the Director of the Factory. In 2003 she finished her MBA and in 2004 returned to the Logistics Pre Series for the launch of EOS. In 2006 started to manage the Supply Chain and cumulatively since Nov. 2008 also the Internal Logistics. In March 2011 she took the current role.

16 17 STRATEGY AND ENTERPRENEURSHIP XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015

BPMN for a Costing Model Relationship between Conception Organizational Social Responsibility and Araújo MB1, Rodrigues Filho BA1, Gonçalves RF1 Occupational Health and Safety: a review study Abstract: This study was conducted to map and model the business processes of the HEI (Higher Education Institutions). It aims to show the im- Silva SLO1, Quelhas OLG2, Meiriño MJ3, França SLB4 portance of business processes modeling as a pre- condition for information system design. It shows Abstract: The intersection between Organization- the concepts of Activity-Based Costing (ABC) and al Social Responsibility (OSR) and Occupational its update, the TDABC (Time-Driven Activity-Based Health and Safety (OHS) proposes an important Costing), to support the development of a cost- topic to be addressed in current and future re- ing system for public universities. For the mod- search, to the extent that aspects relating to work- eling of business processes, it was used the BPMN ing conditions are increasingly latent. The research (Business Process Management Notation). It can can be characterized as a review study and aimed be conclude that public processes implemented in to collect and analyze articles with the OSR and public services are both complex and bureaucratic, the OHS issues. In total were analyzed 49 articles mainly due to regulations. A bidding procedure of published between 1981 and 2014. The study acquisition materials or services demand eight sample corresponds to the documents indexed in sectors activities. The contribution of this study Scopus and Web of Science databases. It was ob- was the presentation of a business process mod- served that the main results of the internal dimen- eling should be applied to public service for the sion OSR represents 44% of published articles and optimization of resources. This research presents 53% of these focus on Ergonomics and OHS. Some the normal flow of bids, but in practice there is research gaps appeared after this study, a fact that some variation. suggests future research on the subject.

Keywords: Business modeling; costing; business Keywords: Organizational Social Responsibility; processes management; BPMN; TDABC. Occupational Health and Safety; Sustainability;

1 Sávio Luís Oliveira da Silva ([email protected]) 2 Osvaldo Luiz Gonçalves Quelhas, D.Sc ([email protected]) 1 Marcelo Bernardino Araújo ([email protected]) 3 Marcelo Jasmin Meiriño, D.Sc. ([email protected]) Bruno Amado Rodrigues Filho ([email protected]) 4 Sérgio Luiz Braga França, D.Sc. ([email protected]) Rodrigo Franco Gonçalves ([email protected]) Lab. de Tecnologia, Gestão de Negócios e Meio Ambiente. Graduate Program in Production Engineering. Escola de Engenharia. Universidade Federal Fluminense. Paulista University. Dr. Bacelar St. 1212, São Paulo, Brazil. Niterói, RJ, Brasil. 21 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

The Importance of Cost Integrated Management of Environmental management in Integrating Strategic Management in a Operations, Human Resources companies in the food sector: Considerations and Value Manufacturing Company of and Innovation: a Strategic the state of the art Co-Creation in Project Hydroelectric Plants - Approach for Developing Management a case study Sustainable and Competitive Viles E1, Santos J2, Ormazabal M3, Jaca MC4 Business Cohen Y1, Rozenes S2 Abstract: The food sector, given its size and im- Mello MF1, Santos AB2 pact, should be one of the principal focus of the Abstract: While traditional project management environmental management progress. This article Mejías AM1, Pardo JE2, Garrido N3, Paz E4 advocates sticking to a baseline plan (composed Abstract: Changes in the global market happen aims to analyze the scientific advances in the field of budget, schedule and specifications) this pa- at all times and the update of the companies of environmental management in food companies Abstract: As a result of a broad analysis of the per suggests a new dynamic planning approach must be constant and rapid, thus it is necessary through a literature review of the last 10 years. literature, the knowledge of three key manage- that includes re-evaluation and optimizes the that managers are aware of the current status Trends in research linked to the environmental ment fields involved in sustainable development: project’s value while allowing strategic changes of the organization and its projects, mainly in management of food and/or beverage companies operations/supply chain, human resources and in the project scope, budget and schedule. The cost sector. This paper aims to demonstrate the are analyzed by classifying the literature into five innovations, is linked. This paper sets out to proposed optimization allows taking into account importance of cost managements and proposes themes: culture/models, environment, logistics, present a theoretical framework for contributing not only the project, but also the long term im- a design methodology, through an applicative materials and process. to answering the questions “what”, “who” and pact of changes on cash-flows, product reliability, program for an appropriate management of costs “how” should companies do to develop competi- firm reputation, and customer satisfaction. Such in the studied company. The research occurred Keywords: State of the art; food sector; tive and sustainable business. This framework is changes are not part of the traditional project in the hydro sector on an assembly company of environmental management. illustrated through the analysis of IKEA and INDI- management approach of sticking to the base- hydroelectric plants in the state of Rio Grande TEX as exemplary case studies. Taking into account line and eliminating a scope creep. Such a new do Sul, Brazil. The survey results showed the the individual and the comparative study of these approach enables dealing with many important importance of cost control in each project and this companies, some lessons are drawn to promote changes that occur during long term projects. topic is part of the company financial policy. The an anticipatory or, even, an innovation-based sus- This is particularly important in projects with results of this study show that a methodological tainable strategic behaviour in SME companies, large amount of uncertainty where new knowl- structuring of cost control is vital for managers supported by human resources and operations edge is revealed or discovered during the project to have reports at hand in a proper sequence management. lifespan, and significant events occur that impact information, that is relevant to make decisions. the project or its deliverables. The paper analyses Keywords: Human resources, innovation; supply the factors that make this approach desirable and Keywords: Costs; Cost Management; Project chain management; sustainable strategy; sus- the type of projects where this approach would be Management. tainability. especially attractive.

Keywords: Project management; Strategic management; Strategic decision;

1 Ana M. Mejías ([email protected]) 1 Elisabeth Viles (e-mail: [email protected]) 1 Mario Fernando Mello ([email protected]) Dpto. de Organización de Empresas y Marketing. Pº Manuel Lardizabal, 13. 20018 San Sebastián Escola de Engenharia 2 Javier Santos (e-mail: [email protected]) 1 Yuval Cohen ([email protected]) 2 Juan E. Pardo ([email protected]) 2 Amanda Barbosa dos Santos 3 Marta Ormazábal (e-mail: [email protected]) 2 Shai Rozenes ([email protected]) 3 Nuria Garrido ([email protected]) Escola de Engenharia 4 Carmen Jaca (e-mail: [email protected]) 4 Enrique Paz ([email protected]) Department of Industrial Engineering Universidade Luterana do Brasil – ULBRA. Escuela de Ingeniería Industrial. Dpto. de Organización Industrial. Afeka Tel-Aviv College of Engineering. 99500-000 Carazinho, Rio Grande do Sul, Brasil. Universidad de Vigo. C/ Maxwell S/N, 36310 Vigo. Tecnun. Universidad de Navarra. 38 Mivtsa Kadesh, Tel-Aviv 69988, Israel. 22 23 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Systematic analysis of economic Developing a Strategic Expansion Social Responsibility: Reflections Social Behavior of Brazilian viability with stochastic approach: Plan for the Manufacturing about the Mato Grosso State Organizations: An analysis of a proposal for investment Industrial Sector in Kuwait Certificate isomorphism mechanism

Lima JD de1, Trentin MG2, Oliveira GA3, Nounou A1 Leitner CP1, Sznitowski A M2, Baggenstos S3, Bogo, Adelaide M1, Schmitt, Alan C2, Batistus DR4, Setti D5 Silva R P4 Henning, Elisa3, Menegotto, Margarete LA4 Abstract: Developing the industrial manufac- Abstract: This paper aims to expand a Systematic turing sector in Kuwait can be having several Abstract: This study examines the dissemination Abstract: Man’s behavior is determined by varia- for the Analysis of the Economic Viability of merits. It can offer employment opportunities, and the legitimation of social responsibility through bles that are commonly understood as needs and Investment Projects (SAEVIP) proposed by Lima and accordingly reduce the burden of the social the Certificate of Social Responsibility of the Mato motives. Human behavior is closely related to mo- et al. (2014, 2015) using methods of Economic support, enhance other sectors of the economy, Grosso State (in Brazil). For this, it was identified the tivation to meet needs and, according to Maslow, Engineering. The SAEVIP received the “Research supply strategic commodities, and offer a room main components forming the speech surrounding these needs are built on a hierarchy composed of Award 2014” of the joint conference CIO- for applied research. Nevertheless, a well guided the event. The research is a qualitative analysis of five groups, which are physiological, safety, love/ ICIEOM-IIIE. For this purpose, adopts a stochastic development of the industry needs to go through the applicable law, of the Legislative Assembly (pro- belonging, esteem and self-actualization. Based treatment on principal variables that affect the the phases of conceptualization, planning and moter of the event and creator of the law), in the on the above, this study aims to analyze the social expected economic performance of an investment realization in sequence. Based on a previous diagnosis of the participants’ organizations, of the behavior of Brazilian organizations and the exist- project. The method of Monte Carlo simulation study of the conceptualization, the present study social reports that are requested, participation in ing isomorphism in these practices. The sample along with some distributions of probabilities, is focusing on the planning. The study overviews the event and interviews. The main results show that consists of companies listed on the ISE-BOVESPA such as: uniform, triangular and normal are used some of the important industrial figures in Kuwait the Certificate of Social Responsibility ofMato Grosso stock market and the data were collected in the to achieve the proposed objective. An example is and discusses the elements of the plan. A general has a strategic approach and is supported by the so- 2012 Sustainability Reports. Is use Content Analy- used to illustrate the use of this approach in SAEVIP. scheme for the expansion plan is then presented. cial report. Through the analysis of social reports sis technique and descriptive statistics. The results The results extend the quality and reliability of the The study also presents improvements and chang- and presentation of the examples cases, has been indicate a concentration of actions on the need for information generated and better substantiate es that should be brought to these elements. identified that the prioritized stakeholders are the safety and the existence of coercive and normative the decision-making process on investment in Accordingly, a scenario of the expansion plan is employees, the community and the environment. isomorphism in social activities. fixed assets. presented based on the prioritization of the differ- There is no definition to Social Responsibility given ent manufacturing sectors regarding their strate- by the Legislative Assembly for the speech, only re- Keywords: Isomorphism; Human Needs; Keywords: Economic Analysis; Risk and Return, gic importance and performance. Finally, related striction. Therefore, the Legislative Assembly uses Corporate Social Responsibility. Sensitivity Analysis; SAEVIP; Stochastic Approach. discussions are conducted. the interpretation of participating organizations and transmits as his. Finally, to receive the certificate Keywords: Kuwait; Manufacturing Industry; only is required from the participating organization Development; Strategic Expansion Plan. deliver the social report and a statement. Thus, the organization is considered socially responsible by 1 José Donizetti de Lima ([email protected]) Department of Mathematics. the certificate studied. 1 Bogo, Adelaide M. ([email protected]) 2 Marcelo Gonçalves Trentin ([email protected]) Department of Chemistry, Department of Electrical Engineering. Keywords: Organizations; Certificate; dissemination. Technological Sciency Center (CCT/Joinville), UDESC, Brazil. 3 Gilson Adamczuk Oliveira ([email protected]) 2 Schmitt, Alan C. ([email protected]) Department of Mechanical Engineering. Department of Production Engineering, 4 Dayse Regina Batistus ([email protected]) Technological Sciences Center (CCT/Joinville), UDESC, Brazil 1 Camyla Piran Leitner ([email protected]) Department of Mathematics. 2 Adelice Minetto Sznitowski ([email protected]) 3 Henning, Elisa. ([email protected]) 5 Dalmarino Setti ([email protected]) 3 Salli Baggenstoss ([email protected]) Department of Mathematics, Department of Mechanical Engineering. 4 Ronald Pires da Silva (e-mail: [email protected]) Technological Sciences Center (CCT/Joinville), UDESC, Brazil 1 Amr Nounou ([email protected]) Federal Technological University of Paraná – Pato Branco Campus. College of Engineering and Technology Dpto. Administração | Universidade do Estado de Mato Grosso. 4 Menegotto, Margarete L. A. ([email protected]) Via do Conhecimento. Km 01. CEP 85503-390. Paraná, Brazil. American University of the Middle East, Egaila, Kuwait. Av.Ingas, 3300. CEP 78550-000 Sinop / Mato Grosso-Brazil. Universidade de Caxias do Sul/PPGA/Brazil 24 25 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Strategic decisions: an approach Communication Adaptation Sustainability as a success factor An approach to Islamic to the implementation of the Decisions Considering Cultural in global operations: a survey of Finance in Spain Production Strategy in farms Differences between Brazilians car manufacturing supply chains producing soybean and Americans Garrido C1, Rodríguez-Monroy C2 Akabane1, Getulio K.1, Pozo1, Hamilton1, Abstract: Islamic finance systems are a new way Galhardi1, Antonio César1, Peterossi1, Leitner CP1, Sznitowski AM2, Baggenstos S3, Marcon A1, De Medeiros JF2, Cruz CML3, Marcon É4 of raising funds for families, companies and public Helena Gemignani1 Perini A C4, Oliveira T S5 institutions. This kind of system has its origin in the Abstract: This article sought analyzing the adapta- Middle East and Asia, but it is gaining customers all Abstract: Since the 1990s, environmental issues Abstract: The content of the production strategy tion decisions of McDonald’s when communicat- over the world due to the growth of Islamic econo- have put companies under a growing pressure includes certain levels of planning, where are ing with distinct markets. Thus, the institutional mies and the problems of traditional financial to reduce their environmental impact, especially observed the competitive priorities and on this communication actions performed by the com- systems in Western countries. Therefore, having in logistics operations. Current research seeks basis, two types of decisions: the structural and pany in Brazil and in the United States of America into account the problems to get credit by SMEs in to define green practices in each supply chain infrastructural. It was with scope on these decision were analyzed in order to describe the macro en- Spain Islamic Finance is a new open way for entre- segment, to deepen the understanding of how levels that the study was developed having as vironmental variables that exert influence over preneurs, as well as for corporations and the whole companies formulate their green initiatives and to object farmers who grow soybeans of the Campo the brand management, as well as, identifying, society. This new financial resource has strict prin- analyze the logistical bases and results connected Novo dos Parecis City (Brazil). For this was done in light of Hofstede’s Theory, the adaptation deci- ciples based on the Sharia’a, the Muslim law that with such decisions. This study’s sample was three field research with application of questionnaires sions under the aspects of individualism, mascu- regulates the transactions in Arab society. This fact large assembly companies in the automotive to the farmers on their decision process involving linity, power distance and uncertainty avoidance. could be a key point in order to develop a business segment, with industrial plants located both in the structural and infrastructural decisions in the past Regarding the method, the research was charac- structure in Spain, as a consequence of the spoiled southeast region of Brazil and globally. The results four years. With the questionnaire it was sought terized as qualitative and exploratory, using the reputation of traditional banks. show that the wave of sustainability is a result of to: understand the operation of the farm, identify approach of content analysis of the commercials more than just the threat of negative publicity, and the profile of rural properties, and identify in in both countries of the sample. As the results, it Keywords: Islamic Finance; SME; Spain; Banking. it is pushing enterprises into the green zone. At the which factors of structural and infrastructural was observed that McDonald’s adapts its commu- same time, economic instability with oscillating decisions the farmers spent more efforts in the nication compound to the Brazilian culture both in growth is forcing enterprises to concentrate on period 2010 to 2014. The results showed that in the macro environmental aspects and in the sub- improving efficiency to compensate for unstable recent harvests, when compared to investments jective aspects mapped by Hofstede’s Theory. demand and the price volatility of commodities, in structure, farmers did more investments in including water and energy. infrastructure, which enables them to sustain the Keywords: International Marketing; Adaptation; competitiveness of rural enterprises. Culture; Communication. Keywords: Green logistics; sustainability; supply chain management; environmental impact; Keywords: Farmers; Rural properties; Structural globalization. Decisions; Infrastructural Decisions.

1 Camyla Piran Leitner ([email protected]) 2 Adelice Minetto Sznitowski ([email protected]) 1 Carlos Garrido Camino ([email protected]) 3 Salli Baggenstoss ([email protected]) 1 Arthur Marcon (e-mail: 121137 @upf.br) Dpto. de Organización de Empresas. Escuela de Ingenierías. 4 Aline Carla Perini ([email protected]) 2 Janine Fleith de Medeiros ([email protected]) Universidad de Málaga. C/ Dr. Ortiz Ramos S/N, 29071Málaga. 5 Tatiane de Souza Oliveira ([email protected]) 3 Cassiana Maris Lima Cruz (e-mail: [email protected]) 2 Carlos Rodríguez Monroy ([email protected]) 4 Érico Marcon (e-mail: [email protected]) Dpto. Administração Dpto. de Organización de Empresas. Universidade do Estado de Mato Grosso. Rodovia MT - 358, Km 07, Faculdade de Ciências Econômicas, Administrativas e Contábeis. 1 CEETEPS-Centro Estadual de Educação Tecnológica Escuela Técnica Superior de Ingenieros Industriales. Universidad CEP 78300-000 Tangará da Serra / Mato Grosso-Brazil. Universidade de Passo Fundo. Passo Fundo, RS, Brasil. Paula Souza - São Paulo - Brazil Politécnica de Madrid. C/ José Gutiérrez Abascal 2, 28006Madrid. 26 27 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Integrated Framework for Entrepreneurship And Using cost-volume-profit Analysis and comparison of Sustainability Management in Innovation: a study between to analyse the viability two bike-sharing systems: Project Environment Brazil and Finland of implementing a new characteristics, similarities and Distribution Center sustainable potential of the Ozmehmet Tasan S.1 Okano MT1, Vendrametto O2, Santos OS3, solutions Fernandes ME4 Etges APBS1, Calegari R2, Cortimiglia MN3, Abstract: Proactively or reactively, companies are Rhoden MIS4 looking for ways to integrate ideas of sustainabil- Abstract: The main aim of this project is to study Sousa-Zomer TT1, Cantú VZ2, Cauchick Miguel PA3 ity in their marketing, corporate communications, how entrepreneurship and innovation are taught Abstract: Firms are constantly improving their ac- annual reports and in their actions. Since projects in the universities comparing Finland and Brazil Abstract: Product-Service Systems (PSS) represent a tivities in order to become more competitive. With are often implemented as a means of achieving an and what methods are using to get this subject. business proposition with potential to reorient the the diffusion of international competition and organization’s strategic plan, executives are impos- To achieve the objective of this research, firstly was current production and consumption patterns to- easier access to global markets, effective logistic ing the usage of sustainability concept in projects. a survey of the literature on the entrepreneurship wards sustainability. Although PSS became a popular and inventory management strategies become es- Unfortunately, there is little consensus on exactly and innovation, business modeling, business plan- subject, PSS research is still dominated by theoretical sential to all players. In this sense, there is a clear what do to respond to these demands that project ning, Canvas business model and Design Thinking. work and more empirical investigations are required. tradeoff between inventory costs and service level. managers take action. Specifically, this study focus- The study achieved its objective; the use of entre- This paper aims at analyzing two use-oriented bike- A common strategy to address this issue is to lo- es on to fill this research gap on how to integrate preneurship and innovation in multidisciplinary sharing systems with a large sustainable potential in cate distribution centers (DC) near key markets. sustain- ability and what concepts of sustainabil- work encourages students because it brings the order to contribute to PSS empirical knowledge. Since However, the decision to build new DCs must be ity to include in Project Management approaches reality of the labor market into college. there are only few contributions in the literature that supported by clear and convincing analysis. In this compare two or more systems like these in different as well as the knowledge areas of PMBOK. In the context, this paper reports the use of cost-volume- countries, a PSS located in a developed country and proposed integrated approach, a new knowledge Keywords: Entrepreneurship; innovation; Brazil; profit analysis to assess the viability of establishing other available in an emerging economy were se- area “Project Sustainability Management” is pro- Finland. a new DC by a real company that manufactures lected to be investigated. A qualitative analysis was posed. This study, which includes a preliminary radiopharmaceutical products. The researchers carried out considering the contextual conditions of proposal, will be most helpful to practitioners and collected and analysed detailed financial informa- each solution, the PSS elements and the sustainable researchers while managing a project by develop- tion from the company and compared the current aspects, based on secondary data. The results con- ing a structured guided framework. scenario with potential future scenarios using the firm that these PSS models can provide environmen- cost-volume-profit technique. Next, expected firm tal, economic and social benefits and represent an Keywords: Project Management; Sustainability; profitability is compared for two scenarios: with innovative approach for sustainable mobility. Aspects Integration; PMBOK. and without the new DC. related to customer behavior and acceptance in face of PSS solutions are directions for future work. Keywords: Cost-volume-profit; decision making; logistic costs; radiopharmeceutical distribution. Keywords: Product-service systems; PSS; innovation strategy; bike-sharing systems; sustainability.

1 Ana Paula Beck da Silva Etges ([email protected]) 1 Marcelo Tsuguio Okano ([email protected]) 2 Rafael Calegari ([email protected]) 1 Thayla Tavares de Sousa-Zomer ([email protected]) FATEC Barueri. São Paulo. SP. Brazil 3 Marcelo Nogueira Cortimiglia ([email protected]) Post-graduate Programme in Production Engineering. UFSC 2 Vinícius Zago Cantú ([email protected]) 2 Oduvaldo Vendrametto ([email protected]) Dpto. De Engenharia de Produção. Escuela de Engenharia. Undergraduate course in Production Engineering. UFSC Paulista University. São Paulo. SP. Brazil Universidade Federal do Rio Grande do Sul. Porto Alegre, Av. Federal University of Santa Catarina. Florianópolis, Santa Catarina, Brazil. Osvaldo Aranha, 99, Brasil. 3 Osmildo Sobral dos Santos ([email protected]) 3 Paulo Augusto Cauchick Miguel ([email protected]) Potiguar University. Natal. RN. Brazil. 1 Seren Ozmehmet Tasan ([email protected]) 4 Marisa Ignez dos Santos Rhoden ([email protected]) Production and System Engineering Department. UFSC. Dept. of Industrial Engineering. 4 Marcelo Eloy Fernandes ([email protected]) Escola de Administração. Universidade Federal do Rio Grande do Campus Universitário Trindade, Caixa Postal 476, 88040-970 Dokuz Eylul University. Izmir, 35160, TURKEY. FATEC Barueri. São Paulo. SP. Brazil. Sul. Porto Alegre, Av. Washinton Luís, 855. Florianópolis, Santa Catarina, Brazil. 28 29 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Social Innovation Research The SWOT Analysis as a Method Alliance Taxonomies: Preliminary definition of an Centers: Focus, Objectives to Study the City A Literature Review enterprise cooperation maturity and Trends model (ECOMM) Ros-McDonnell D1, de la Fuente-Aragón MV2, Barbic F1, Cagliano R2, Hidalgo A3 Ros-McDonnell L3 Menegotto MLA 1, Camargo, ME2, Pereira, EP3 Juan Antonio López-Del-Castillo, Llanos Cuenca1 Abstract: The literature on inter-firm forms of gov- Abstract: Several City definitions identify the four ernance have been studied from different theo- Abstract: The present paper aims to review the lit- Abstract: The aim of this work is the preliminary de- important aspects of it: the physical reality, subject retical perspectives and has grown extensively in erature studies on Social Innovation, and its evolu- sign of a maturity model for business cooperation, to governance and governed by an administrative last few decades. Inter-firm forms of governance tion in the period from 1965 to 2015. In this sense, by identifying the key areas that must be measured organization, ia large concentration of people, present a broad array of collaborative relation- researches have been developed in order to en- in the field of business cooperation and prelimi- and the economic activities. The current trend of ships, such as joint ventures, strategic alliances, compass this emerging theme. In order to increase nary definition of maturity levels. Key areas for eval- humanity of gathering in urban settings forecasts buyer-supplier agreements, networks, trade as- knowledge on the scientific production related to uation are: number of actors involved in decision that in the coming years the size and density of cit- sociations and consortia. The aim of this paper is this issue, this work analyzes the characteristics of making, level of cooperation, interdependence of ies will increase. Therefore, it is necessary to have to describe existing alliance taxonomies, to iden- publications in the Science Direct database and the nature of relationships, number of cooperation simple and practical tools to study and learn the tify main variables that influence formulation and Scopus database from 1965 to 2015. The work mechanisms, information processing, form of deci- real situation and condition of cities. The aim of functioning of particular form, and to provide prac- characterizes as exploratory and descriptive, which sion, complicity level, objectives / common char- this article is to expose the main factors to con- tical implications for practitioners when choosing seeks to deepen the analysis of scientific literature acteristics, degree of benefit among participants, sider in the SWOT analysis of a city, and show the governance form for collaborations. Purpose of on social innovation, its actors, process, authors stable relationship of cooperation and interaction multiple aspects and the complex casuistry of each this paper has been accomplished through review and directions of future research. The main results force. The key areas are evaluated using a five-level factor than we have to take into account during the of relevant literature on governance forms from dif- of the study can show that social innovation cent- scheme: initial, repetitive, defined, managed and exam of urban areas. ferent theoretical perspectives. ers are focus ed on research and action; and the optimized. This approach is applicable to any type centers created after the 2010 act as interdiscipli- of company involve in a collaborative process. Keywords: SWOT analysis; Urban analysis; City. Keywords: Alliance taxonomy; governance forms; nary and more focused on research. Another rele- governance structures; strategic alliances; literature vant finding is that this centers seeking direct its ac- Keywords: Maturity Model; enterprise cooperation, review. tions to the market and to sustainable objectives. key areas; collaboration; interoperability.

Keywords: Social Innovation; Research Centers on Social Innovation; Sustainability.

1 Margarete Luisa Arbugeri Menegotto ([email protected] / [email protected]) 1 Frano Barbic ([email protected]) Doutoranda do Programa de Pós graduação em Administração ETSII, Universidad Politécnica de Madrid. Calle José Gutiérrez 1 Diego Ros-McDonnell ([email protected]) University of Caxias do Sul, Brazil / University of Aveiro, Portugal. Abascal 2, 28006 Madrid, Spain. Grupo de Investigación “Proyecto y Ciudad”. Bolsista da CAPES/PDSE – Processo nº BEX 3535/14-2. DIG, Politecnico di Milano. Via Lambruschini 4/b, 20156 Milano, Italy. ETS Arquitectura y Edificación. 2 Maria Emilia Camargo ([email protected]) 2 Raffaella Cagliano ([email protected]) 2 Mª Victoria de la Fuente-Aragón ([email protected]) Programa de Pós Graduação em Administração DIG, Politecnico di Milano. University of Caxias do Sul, Brazil 3 Lorenzo Ros-McDonnell ([email protected]) Via Lambruschini 4/b, 20156 Milano, Italy. 1 Llanos Cuenca ([email protected]) Grupo de Investigación “Gestión e Ingeniería de Organización”. 3 Maria Elizabeth Pereira ([email protected]). 3 Antonio Hidalgo ([email protected]) Research Center on Production Management and Engineering Dept. of Economics, Management and Industrial Engineering ETSII. Universidad Politécnica de Cartagena. C/Dr. Fleming, s/n. ETSII, Universidad Politécnica de Madrid. Calle José Gutiérrez (CIGIP). and Research Unit GOVCOPP University of Aveiro, Portugal. 30202 Cartagena (Spain). Abascal 2, 28006 Madrid, Spain Universitat Politècnica de València. Valencia (Spain). 30 31 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Rubric to assess the Tax Planning Applied to Why Brazilian Women are not on Competitive strategies adopted competence of innovation, Small Brazillian Companies of Top: The Work-Life Reconciliation by the Brazilian sugar and creativity and entrepreneurship Building Sector Hypothesis alcohol sector after the 1990s in bachelor degree Pessoa R1, Medeiros R2, Souza R3 Agostinho M1 Vargas J1, Costa V2 Llanos Cuenca1, Faustino Alarcón, Andrés Boza Abstract: This papers goal is to analyze the best Abstract: The female presence in middle manage- Abstract: The evaluation of the evolution of the Marta Fernández-Diego, Leonor Ruiz, Mari Luz tax organization applied to small Brazillian com- ment is already significant in Brazil. Yet, women Brazilian sugarcane industry reveals deliberated Gordo, Raul Poler, Mareva Alemany panies of building sector from tax planning ap- hold only 7% of the board seats. Why are there so intervention of the State, from the 1930s to the pliance. To perform this research, it was neces- few women in corporative top ranks? Is it possible early 90s. The strong state presence set up a Abstract: Innovation has a special value for the sur- sary the simulation among the allowed Taxation that prejudice and sexism work selectively, allow- paradigm of subsidy, as a role performance model. vival and development of organizations, especially Schemes to small companies acording to brazil- ing women to ascend not beyond a certain point Deregulation in the 1990s rouse the adoption by in a changing context. To develop the innovation, lian laws. The results shows the economiac feasbil- in corporate hierarchy? This paper rejects such per- businesses of strategies aimed at increasing its creativity and entrepreneurship capacities in stu- ity in two main regimes, being the relation among spective and aims at understanding the dynamics competitiveness in a scenario marked by fierce dents enhances their skills. A competency describes billing and hand labor the main determinants in that drive women against the executive suite. The competition. In this context the present study from what training participants should be able to do at the best regime choice, being Simples Nacional re- premise beneath this research is that women are bibliography about this sector identified the main the end of the training. The competence is acquired gime a most recomended for most revenue range not victims, but autonomous individuals. In order competitive strategies used by sugarcane mills in through various learning outcomes to be achieved. allowed in laws. to test the hypothesis of Brazilian women choosing the post-deregulation period and concluded that Competition in innovation is closely related to the not to ascend, the first step was to analyse IBGE2 most mills experienced a technological upgrade ability to propose and implement creative ideas Keywords: Tax avoidance; Tax planning; Building data on work force and employment. Thereafter, and modernization of management models. to solve problems, ability to create and maintain Sector; the research explores the possibility that organi- connections work, etc. In this article is presented sational dynamics is a major factor for women to Keywords: Sugarcane agroindustry; competitive- a method for measuring the competence of inno- deal with work-life issues. Studies of scientific or- ness; deregulation; competitive strategies. vation, creativity and entrepreneurship in bachelor ganisations shows that flexibility helps conciliate degree by introducing different levels of scope. work and life. The conclusion is: if corporations could emulate the scientific organisational envi- Keywords: Rubric; competence; innovation; ronment, probably they would not only attract evaluation. more women to the executive suite, but also adapt to a transforming society.

Keywords: Women; top-management; work-life balance; work organisation.

1 Ricardo dos Santos Pessoa ([email protected]) Universidade Federal do Amazonas, Depart. de Contabilidade, Av. General Rodrigo Octávio, 6200 - Coroado I, 69077-000,Manaus - AM, Brazil. 2 Rafael Lima Medeiros ([email protected]) 1 Marcia Cristina Esteves Agostinho Faculdade Boas Novas - Departamento de Administração ([email protected]) 1 Joacyr Vargas ([email protected]) Av. General Rodrigo Otávio, 1655 - Japiim, Centro de Conhecimento em Engenharia. 2 Vera Mariza Henriques de Miranda Costa 69077-00, Manaus - AM, Brazil. Universidade Estácio de Sá – UNESA. ([email protected]) 1 Llanos Cuenca ([email protected]) Campus Akxe. Av. Prefeito Dulcídio Cardoso, 2900 - Barra da Tijuca, Dpto. de Organización de Empresas. Escuela Técnica Superior 3 Ranniery Mazzilly Silva de Souza ([email protected]) Programa de Mestrado Profissional em Engenharia de Produção Rio de Janeiro, RJ - 22631-052, Brasil. de Ingeniería Informática. Universitat Politècnica de València. Universidade do Minho –Escola de Economia e Gestão (EEG) UNIARA, Centro Universitário de Araraquara – Araraquara/SP – Camino de Vera s/n 46022 Valencia (Spain). Gualtar, 4710, Braga, Portugal. 2 Brazilian Institute of Geography and Statistics. Brasil – CEP: 14.801-340. 32 33 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Key Parameters for the Analysis A Questionnaire for the Analysis Stage of Internationalisation of Stage of Internationalisation of Operations1 Operations

Hanzel Grillo, Josefa Mula2, Sandra Martínez, Vicente Montés, Guillermina Tormo, Ander Errasti Josefa Mula1, Hanzel Grillo

Abstract: In this paper, we identify the key param- Abstract: In this paper, we formulated an initial eters to consider in a decision model on interna- questionnaire to ask companies, which have in- tionalisation of operations. In order to propose ternationalised their operations, about the criteria these parameters, the GLOBOPE framework was and decisions that they have adopted during this adopted as the basis of this work. This framework process. We specifically focused on the analysis contemplates the three commonest challenges stage of two of the main challenges of global op- of global operations configuration for industrial erations configuration for industrial manufacturing manufacturing companies in an internationalisa- companies: new facility implementation (NFI) and tion process, which are: new facility implementa- global suppliers network development (GSND). A tion (NFI); global suppliers network development representative sample of the companies to send (GSND); multisite production network configura- the questionnaire to was also obtained. tion. We herein provide a set of suitable param- eters for NFI and GSND in the analysis stage from Keywords: Internationalisation of operations; ques- strategic, tactical and operational decision levels. tionnaire; new facility implementation; global sup- pliers network development; analysis stage. Keywords: Internationalisation of operations; key parameters; new facility implementation; global suppliers network development; analysis stage. OR, MODELLING AND SIMULATION

1 This research has been funded by the Spanish Ministry of Science and Education project, entitled ‘Operations Design and Management in Global Supply Chains (GLOBOP)’ (Ref. DPI2012-38061-C02-01). 2 Josefa Mula ([email protected]) 1 Josefa Mula ([email protected]) Centro de Investigación en Gestión e Ingeniería de Producción Centro de Investigación en Gestión e Ingeniería de Producción (CIGIP). (CIGIP). Escuela Politécnica Superior de Alcoy, Escuela Politécnica Superior de Alcoy, Plaza Ferrándiz y Carbonell, 2, 03801 Alcoy, Alicante, Spain Plaza Ferrándiz y Carbonell, 2, 03801 Alcoy, Alicante, Spain. 34 35 XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015

Towards increasing Managing Continuing Projects: sustainability in large urban Optimizing the Version-Release mobility attractors Policy

Muñuzuri J1, Onieva L2, Guadix J3, Barbadilla E4 Cohen Y1, Etgar R2, Gelbard R3

Abstract: Private-car based mobility typically con- Abstract: The current methodology of project stitutes the main option in the case of large urban scheduling focuses mainly on the concept of mobility attractors, generating congestion and a project as a one-time concentrated effort. parking problems, as well as increased levels of However, the typical R&D project is not a one-time emissions, related both to the displacement itself effort, but a continuing effort divided to several but also to the search for a parking space. We have releases. A Continuing Technology Development analyzed the case of a large work-related mobility (CTD project) is divided into several intermediate attractor and proposed specific policies aimed at projects leading to product Releases. Each release increasing the sustainability of the mobility pat- is composed of several new features, and the terns, both environmentally and in terms of the development of each feature requires a set of livability of the area. The proposed policies are activities. Current planning methodologies ignore tested with a specifically built simulation model, the unique characteristics of the CTD projects. enabling us to draw conclusions with respect to The scheduling goal of a CTD project is to acquire the applicability of the new system and its accept- the highest possible net present value (NPV) by ance and “willingness to use” on the side of the scheduling the project activities and thus gaining general public. higher values to early releases, by means of search techniques. A multiple group particle Keywords: Simulation; mobility; sustainability; swarm optimization (MGPSO) for determining user acceptance. such schedule is proposed in this paper. Since the solution space of the scheduling is discrete, we modified the particle position representation, particle movement, and particle velocity to better suit MGPSO for this problem.

Keywords: Project; Scheduling; Release; NPV; Operations research; Particle swarm optimization.

1 Yuval Cohen ([email protected]) 1 Jesús Muñuzuri ([email protected]) Dept. of Industrial Engineering. Afeka Tel-Aviv College of 2 Luis Onieva ([email protected]) Engineering. 38 Mivtsa Kadesh, Tel-Aviv, 69988, Israel. 3 José Guadix ([email protected]) 4 Elena Barbadilla ([email protected]) 2 Ran Etgar ([email protected]) 3 Roy Gelbard ([email protected]) School of Engineering, University of Seville. Camino de los Descubrimientos, s/n. 41092, Sevilla. Business Administration Dept. Bar-Ilan University, Ramat-Gan, Israel. 37 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Forecasting Cloud Computing: Smart Cities development Approaches for Collaborative Modelling the Strategies Producing a Technological Profile fostered by ESCO organizations Networks Simulation: A review Alignment process in the growth: opportunities and Collaborative Network context Bildosola I1, Rio-Bélver R2, Cilleruelo E1, barriers in major European Andres B1, Poler R1 Gavilanes J2 Union countries Andres B1, Poler R1 Abstract: Collaborative networks (CN) are charac- Abstract: Migrating to cloud computing is one of terised by being complex systems, highlighting the Abstract: A model to deal with the strategies the current enterprise challenges. In this sense, need of considering simulation approaches to sup- Morcillo Bellido J1, Prida Romero B2 alignment process, in the collaborative network the small and medium enterprise should be the port the resolution of CN models. Three relevant (CN) context, is proposed. The main aim is to most interested, given that initial investments are simulation approaches are identified for its appli- Abstract: Smart Cities have gotten worldwide support the decision making of identifying which avoided and the technology offers gradual im- cation in the context of CN models: Discrete Events attention as one of the most promising paths in strategies to activate within the network in order plementation. However, 54.9% of SMEs confess Simulation, System Dynamics and Agent Based the search of Sustainability, and Europe is one of to be aligned. This model provides a global view that they have no knowledge of cloud technology. Simulation. Each simulation approach is briefly the geographical areas where more attention are of all the strategies formulated in the CN, in order Accordingly, this paper aims at generating a rel- described and compared with each other, with receiving, both as best practices implementation to identify those ones that have higher levels of evant profile of cloud computing technology, as the main aim of aiding on the task of selecting the and interesting academic research area. Within alignment. The strategies alignment model is ap- the first part of a novel approach based on four most appropriate simulation approach to address the Sustainability improvement that Smart Cities plied in an illustrative example. families of technological forecasting methods to could bring to citizens and companies, one relevant the modelling process, in the context of CN. gather and structure information concerning an area that is gaining continuous priority is linked to Keywords: Mathematical model; strategies emerging technology, generating a relevant pro- Keywords: Simulation approach; collaborative issues connected to energy efficient management, alignment; collaborative networks. file, identifying its past development, forecasting and in particular the formation and development networks; discrete event; system dynamics; agent- the short and medium-term evolution and inte- of collaborative relationships to improve energy based simulation. grating all of the elements graphically into a hy- management, that we have called ESCO. This brid roadmap. The outcome of the approach will study analyzes and compares the formation of raise the awareness of such technology as well as ESCO type organizations in four European Union facilitate its implementation. (EU) major countries and the challenges they are facing in their development, trying also to Keywords: Cloud computing; forecasting; techno- highlight some recommendations to reduce logical information; mapping the knowledge; text current barriers than hamper their development, mining. in particular in Spanish ESCO projects.

Keywords: Smart Cities; Sustainability; ESCO in EU countries; Spanish ESCO.

1 Iñaki Bildosola ([email protected]), Ernesto Cilleruelo ([email protected]) Foresight, Technology and Management (FTM) Group. Department of Industrial Engineering, University of the Basque Country UPV/EHU, alameda Urquijo s/n, 48030 Bilbao, Spain 1 Jesús Morcillo Bellido ([email protected]) 1 Beatriz Andres ([email protected]) 1 Beatriz Andres ([email protected]) 2 Rosa Rio-Bélver ([email protected]), 2 Bernardo Prida Romero (e-mail: [email protected]) Raul Poler ([email protected]) Raul Poler ([email protected]) Javier Gavilanes ([email protected]) Foresight, Technology and Management (FTM) Group. Escuela Politécnica Superior. Área de Ingeniería de Organización. Research Centre on Production Management and Engineering Research Centre on Production Management and Engineering Department of Industrial Engineering, University of the Basque Universidad Carlos III de Madrid. (CIGIP), Universitat Politècnica de València (UPV). (CIGIP), Universitat Politècnica de València (UPV). Country UPV/EHU, calle Nieves Cano 12, 01006 Vitoria, Spain Avenida de la Universidad nº 30, 28911 Leganés (Madrid), Spain Centre d’Innovació i Investigació. Calle Alarcón, 03801 Alcoy, Spain Centre d’Innovació i Investigació. Calle Alarcón, 03801 Alcoy, Spain 38 39 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Performance Evaluation of Modeling for Measuring the The role of complexity and Simulated Annealing applied to Order Acceptance Decision Performance of Managment flexibility of the instance in the problem of task assignment under Static and Dynamic Innovation in National Retail the joint solution approac in a laboratory Settings Catelan VD, Marques KFS, Naimer SC, Pulido R1, García-Sánchez A2, Brun A3, Tavares F1, Massote A2 Siluk JCM, Werner L1 Ortega-Mier M4 Sujan Piya, Ahm Shamsuzzoha1 Abstract: The task assignment becomes complex Abstract: Innovation is now recognized as an es- Abstract: Many pieces of research address the in companies that have the cross-training system, Abstract: This paper develops two different meth- sential factor for the competitiveness of organi- development of new algorithms and new solu- where multiple employees are trained for a partic- ods of order acceptance and rejection decision zations inserted in strategy and linked directly to tion techniques for decision-making; however, ular job and each job can be executed by multiple (OAD). The developed methods represent decision organizational performance. In this context, the most of them do not consider the characteristics employees. This paper proposes a methodology making under static and dynamic settings respec- study aims to identify aspects that contribute to the of instance in their analysis, such as the complex- to the problem of task assignment in a lubricant tively. These methods are analyzed using arena management of innovation by setting a scenario of ity and flexibility of the instance. Building a com- analysis laboratory, consisting of a constructive simulation software and comparisons are made the retail network by sketching a current overview plex model, such as a joint model, requires a huge heuristic designed to generate an initial solu- to understand the situation under which one OAD of innovation, identifying the relevant dimensions amount of time and effort while the resulting solu- tion followed by the application of the Simulated setting outperforms others. related to innovation, strategic actions, challenges tion of such joint models may or may not be the Annealing. This model was designed to be applied and benefits conquered. As for the procedures, best solution for all the actors involved in the proc- in small companies where computational capacity Keywords: Order Acceptance; Simulation; Static the research is characterized as a descriptive bibli- ess. Therefore, it is important to make an in-depth is limited, as well as the information available. and Dynamic Decision. ography and as to the qualitative and quantitative analysis of the instance before investing the time nature, it was carried out through a case study and and effort to build a joint model. In this regard, Keywords: Task assignment; Simulated Annealing; a multi-criteria analysis, held in one of the largest this paper provides an instance evaluation proce- Cross-training. electronics chains in Brazil, in the four regions of op- dure to help decision-makers decide whether to eration. From the development of modeling and its use joint decision or not for a particular instance. application in the network studied, it was possible to verify the critical factors of success, from the man- Keywords: Joint decision; Flexibility; MILP; Flexibility; agement of innovation, which through the multi- Complexity. criteria analysis and application of measurement method, Key Performance Indicators (KPI), made it possible to identify the prioritization of factors and distinction regarding organizational performance in the context of the evaluated dimensions. 1 Raúl Pulido Martínez ([email protected], [email protected]) Escuela Superior de Ing.Industriales. UPM. José Gutiérrez Keywords: Retail Management; Strategic Manage- Abascal 2. 28006, Madrid, España ment; Business competitiveness; Organizational Politecnico di Milano, Dipartimento di Ingegneria Gestionale, diagnosis; Performance Evaluation. via Lambruschini 4/b Milan. 2 Alvaro García Sánchez ([email protected]) Escuela Superior de Ing.Industriales. UPM. José Gutiérrez Abascal 2. 28006, Madrid, España 1 Veronica Dalmolin Catelan ([email protected]) Kelen Scherolt ([email protected]) 3 Alessandro Brun ([email protected]) Simone Caberte Naimer ([email protected]) Politecnico di Milano, Dipartimento di Ingegneria Gestionale, 1 Fernando Perez Tavares ([email protected]) 1 Sujan Piya ([email protected]) Julio Siluk ([email protected]) via Lambruschini 4/b Milan. 2 Alexandre Augusto Massote ([email protected]) Ahm Shamsuzzoha ([email protected]) Liane Werner ([email protected]) 4 Miguel Ortega Mier ([email protected]) Depto. de Engenharia de Produção. Centro Universitário da FEI. Department of Mechanical and Industrial Engineering, College UFRGS - Universidade Federal do Rio Grande do Sul Escuela Superior de Ing.Industriales. UPM. José Gutiérrez São Paulo, Brazil. of Engineering, Sultan Qaboos University, Sultanate of Oman UFSM -Universidade Federal de Santa Maria Abascal 2. 28006, Madrid, España 40 41 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

A procedure based on branch- Analysis of Relevant Factors in Stock Market Firm Value A simulation-optimization and-bound for the Cyclic Hoist Competitive Intelligence System Effects of Research & approach for production Scheduling Problem with n Implementation Development Expenditures in planning and scheduling types of product the Oil & Gas Industry Garechana G1, Fernández S2, Azkarate A3, Moniz S1, Marques A, Carvalho S, Río-Belver R4 Pinho de Sousa J Mateo M1, Manier M-A2, Companys R3 Ribeiro, E.P.1, Almeida, W2., Bone R.3 Abstract: This study analyses the effect of a set of Abstract: In this paper, we propose and assess a Abstract: When various kinds of products must Abstract: This paper evaluates the market firm factors in the implementation of competitive intel- Simulation-Optimization (SO) method to solve a receive the same treatments in a production line value response to research and development ligence (CI) systems in order to determine if they real world planning and scheduling problem that of tanks and the size of batches is high, a cyclic (R&D) expenditures in the Oil & Gas Industry act as drivers or barriers. A survey was passed to has been addressed by the authors in the metal manufacturing composed of a job from each (O&G). R&D projects are seen as key to long term key people in six implementations that took place working industry. We present an experimen- batch can be scheduled. A hoist ensures the au- firm survival in the Oil&Gas industry. But the un- in significantly different firms and a consensus was tal study comparing the iterative SO approach tomated transfer of the jobs between tanks. The certainty associated with R&D success may reduce found about the positive influence of most of the developed by Kim and Kim (2001) with our SO problem consists in the scheduling of repetitive firm value market when a firm expands R&D. factors, the lowest ratings falling in indifference method that considers new types of capacity and hoist movements, which is known as CHSP (Cyclic Using a panel of O&G firms traded in the New rather than being clearly perceived as negative. production constraints in the optimization model. Hoist Scheduling Problem). The objective is to find York Stock Exchange, we econometrically estimate In spite of this, data show that CI tools have a re- Preliminary computational results have shown a sequence which minimizes the cycle time for jobs the market value effect of R&D. We conclude that markably strong positive effect, specially regard- that the proposed method tends to outperform from different products. We consider the problem R&D expenditures increase firm market value, but ing the power of the CI tool used, and that people, Kim and Kim (2001) approach, both in terms of where n types of products must be treated and we with a one year lag, even after controlling for firm and particularly the prejudices coming from previ- total products produced and value of the objec- search an n-cyclic schedule. The algorithm is based differences in book value or earnings and oil and ous experiences in CI implementation, can have tive function. on the resolution of different sequences of prod- gas reserves. an influence that goes from neutral to negative in ucts. For each one, a branch-and-bound is solved CI projects. Keywords: Production planning, Scheduling; which considers only coherent subsequences. It Keywords: Firm valuation; R&D expenditures; Simulation-Optimization; Discrete-event simulation; enables to reduce the computational times most Oil&Gas Industry; panel data. Keywords: Competitive Intelligence; Linear Programing. of the time for instances with 5 tanks and 4 prod- Implementation; Project; Driver; Barrier. uct types.

Keywords: Scheduling; branch-and-bound; n-cycle; Hoist Scheduling Problem.

1 Gaizka Garechana ([email protected]) Dept. of Industrial Engineering. Escuela Universitaria de Estudios Empresariales de Bilbao. University of the Basque Country 1 Manuel Mateo ([email protected]) (UPV/EHU). C/Elcano 21, 48008 Bilbao (Spain). Management Department. ETSEIB Engineering School. Universitat Politècnica de Catalunya. 2 Santi Fernández (e-mail: [email protected]) Av. Diagonal 647, 7th, 08028 Barcelona. 3 Ander Azkarate ([email protected]) 1 Eduardo Pontual Ribeiro ([email protected]) Institute of Economics, Federal University of Rio de Janeiro, Brazil 2 Marie-Ange Manier ([email protected]) IK4-IDEKO Technology Centre. Arriaga industrialdea 2, E-20870. OPERA - Université de Technologie de Belfort-Montbéliard. 20870 Elgoibar (Spain). 2 William Almeida ([email protected]) Rue Thierry Mieg, 90010 Belfort cedex Petrobras, Petróleo Brasileiro, S.A. 4 Rosa Río-Belver ([email protected]) 3 Ramon Companys (e-mail: [email protected]) Dept. of Industrial Engineering. Escuela Universitaria de Ingeni- 3 Rosemarie Bröker Bone ([email protected]) Management Department. EPSEB-UPC. ería de Vitoria-Gasteiz. University of the Basque Country (UPV/ Department of Industrial Engineering, Polythecnic School of the 1 Samuel Moniz ([email protected]) Av. Doctor Marañón, 44-50, 3rd, 08028 Barcelona. EHU). C/ Nieves Cano 12, 01006 Vitoria (Spain). Federal University of Rio de Janeiro INESC TEC 42 43 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Utilization of Fuzzy constraints Proposal for an aggregate Comparative Study between Leverage organizational perform- to build applications to support planning model of production in Financial Performance of ance in a food industry: a case a Concurrent Engineering a sugar and alcohol plant linked Companies that Compose study of the improvement of prod- Environment in the process of to the fluctuation of prices in Corporate Sustainability Index uct quality attributes with the use Design and Manufacturing cash markets and the future and BOVESPA Index of multiple regression analysis markets Walker R1, Fandino S2, Paixão A3, Bezerra M4 Santis P1, Albuquerque A2, Lizarelli F3 Kall E1, Silveira OF da2, Siluk JC3 Carvalho M1, Pratti F Abstract: In this article presents a proposed an ap- Abstract: Stock Exchanges around the world have Abstract: The likelihood of implementing improvements plication in the concept Design evaluation stage created indexes to offer its investors the option to interested organizations to contribute to increase in per- Abstract: The objective of this paper is to show a through manufacturing features. In a Concurrent prioritize sustainable companies. In Brazil, the ini- formance. This improvement plan was carried out in CVI model of aggregate production planning to sup- Engineering environment, using logic it need to tiative came from the São Paulo Stock Exchange Soft Ltda industry, franchised The Coca-Cola Company, port decisions of management and board level of set the imprecision. The Fuzzy logic is one path to launch the Corporate Sustainability Index (ISE). in quality control sectors, maintenance and production. sugar and alcohol plants, maximizing its margin of for evaluate the data inconsistency to evaluate in- In search of greater knowledge on the subject, we Measuring the improvement plan, it requires the appli- contribution. We conducted a case study in a sugar dustrial pumps conceptual design. Helping in inte- analysed the financial performance of companies cation of statistical tool correlating the dependent and mill and alcohol in southeastern Brazil to validate grate Design, Process and Manufacturing stages. from two different indexes. The first is the ISE and independent variables. Methodologically analyzed sam- the proposed model. The results are consistent, the second, the Bovespa Index (Ibovespa), which ples for 10 consecutive days for a generic The line 03 in making this model a very useful and rentable tool Keywords: Design; Manufacturing; Fuzzy. is the indicator of the most traded and representa- order to demonstrate the correlation between the gas for sugar and alcohol mill management. tive assets of the Brazilian stock market. We aimed loss (dependent variable) for the torque and sequence to compare the differences in economic and finan- days (independent variables) and thus performing the Keywords: Plants of sugar and alcohol; aggre- cial performance of the companies included in multiple regression. Torque is the force applied on the gated production planning; mixed integer linear these indexes. For this, profitability and liquidity cover in the system open / close and it is essential its programming; quadratic programming; Markow- indicators were calculated and multivariate statis- standardization and control to reduce the loss in over itz portfolio models. 15% of gas during the day. There was a negative and tical tests were applied. From the analysis, it was strong correlation with carbonation and the sequence of observed that there is no evidence of differences in days. Adjusting the regression equation with significant economic and financial performance of the com- (ANOVA), it was found that the value of F (31.93067) is panies belonging to the studied indexes. greater on the day being the sequence p (0.000481) lower beyond the adjusted R-squared (0, 77460933) Keywords: Corporate Sustainability Index; most find themselves in this variable. Thus, it was found Performance Analysis; Economic and financial by multiple linear regression equation that allows one performance. 1 Rubens Aguiar Walker ([email protected]) to predict the carbon dioxide reduction of correlation. SENAI CETIQT - Industry Technology Center of Chemical and Textile. Rio de Janeiro, RJ, CEP: 20961-020.BRASIL. Keywords: Multiple Regression; correlation; 2 Sérgio Baltar Fandiño ([email protected]) improvement plan. Dept of Industrial Engineering. UEZO/State University of west. Rio de Janeiro, RJ, CEP: 23070-200, BRASIL. 3 Alexandre Camacho da Paixão ([email protected]) 1 Elenice Kall ([email protected]) SENAI CETIQT - Industry Technology Center of Chemical and 1 Andrei Aparecido de Albuquerque ([email protected]) 2 Orlando Ferreira da Silveira ([email protected]) Textile. Rio de Janeiro, RJ, CEP: 20961-020.BRASIL. 2 Fabiane Letícia Lizarelli ([email protected]) 3 Julio Cezar Siluk ([email protected]) 3 Fabiane Letícia Lizarelli ([email protected]) 4 Marlene Jesus Soares Bezerra 1 Marcelo Dias Carvalho ([email protected]) Engenharia de Produção, ([email protected]) Dpto. de Estatística e Pesquisa Operacional, Production Engineering Department, Universidade Federal de Santa Catarina, SC, Brasil. Dept of Industrial Engineering. UEZO/State University of west. Eseg, Escola Superior de Engenharia e Gestão, University of São Carlos. Rod. Washington Luís – SP-310, Km. 235 Centro de Tecnologia, Av. Roraima, n° 1000, Cidade Universitária, Rio de Janeiro, RJ, CEP: 23070-200, BRASIL. São Paulo, Brasil. CEP 13565-905, São Carlos – S.P., Brasil. Bairro Camobi, Santa Maria, RS, Brasil 44 45 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

A quick and simple way to An update of Wiggle factor for The Influence of the Crossover Controlling Production in Hybrid feed data for using in the Spanish road transport Operator on Genetic Algorithms Make-to-Stock/Make-to-Order implementation of software Applied to the Job Shop Manufacturing route planning: methodology, Domínguez-Caamaño P1, Comesaña- Scheduling Problems Benavides JA, Prado-Prado JC error analysis and case study Oliveira P1, Pereira M2, Barros P3, Pereira G4, Dias L5, Fernandes N6, Carmo-Silva S7 Abstract: The Wiggle Factor (WF) is a correc- Modolo V1, Menezes F1, Grassi F1, Pereira F2 tion factor defined as the ratio between the real Domínguez-Caamaño P1, Comesaña- Abstract: The hybrid make-to-stock/make-to-or- distance travelled by road and the straight line Abstract: Due to its complexity, the job shop Benavides JA, Prado-Prado JC der manufacturing is a well-known strategy that between the two points. It is commonly used scheduling problem is classified as NP-hard and captures the benefits of both make-to-stock and to estimate route distances for land transport. therefore, extremely difficult to solve. In general, Abstract: This article aims to solve the problem of make-to-order strategies. This paper addresses Though WF is an approximation, certain degree of these problems are addressed using metaheuris- feeding data for the use of algorithms or methods this hybrid environment in a two-stage flow shop accuracy is required, because it is frequently used tics optimization techniques such as the Genetic of planning delivery routes. The proposed solution system with an intermediate buffer between to calculate fuel costs (which represent approxi- Algorithm (GA). In the search for better solutions consists in using as input in the Route Planning stages. The study provided guidelines for select- mately half of the total truck costs). This article using the GA, a number of different approaches of Software (RPS) the corresponding coordinates ing an appropriate production control mechanism shows that the most common Wiggle Factor, 1.2, the method have been proposed varying - among to postcode where the customer is located, and for releasing orders to the MTO stage, when the is not a good approximation for Spanish roads. In other things - the form of representation of the so- not the coordinates of the customer, as to obtain MTS stage is operated under a simple base-stock addition, we present a methodology to calculate lution, thus requiring the design of custom genetic the coordinates of the customer requires typically replenishment policy. Results show that workload the WF that can be applied to other countries or operators. In theory, the form of representation much time and effort. Also it is shown that the loss based order release can be a suitable approach specific zones. and the operators may influence the generation of precision inherent in the method is not impor- to production control in this hybrid production of feasible solutions and, therefore, the use of tant for long runs. This work is complemented with environment. traditional operators may be preferable. The ob- a case study where proposed methodology was Keywords: Wiggle factor; road transport; routing. jective of this article is to study the effects of the used and good results were obtained; it aims to Keywords: Hybrid make-to-order/ make-to-stock; canonical crossover operators in a binary version serve as an example of how this method is appli- Base-stock; POLCA; WLC. of the GA, applied to the job shop environments, cable to a real case. regarding the quality of the solution and the pro- portion of feasible solutions generated in the proc- Keywords: VRP; Zip Code; Geographic coordinates. ess of optimization.

Keywords: Production scheduling; Job shop; Genetic algorithm; Crossover operators. 1 Universidade do Minho, Portugal ([email protected]) 2 Universidade do Minho, Portugal ([email protected]) 3 Universidade do Minho, Portugal ([email protected]) 4 Universidade do Minho, Portugal ([email protected]) 1 Valdemar Modolo Júnior ([email protected]); 5 Universidade do Minho, Portugal Fenanda Morán Menezes ([email protected]); ([email protected]) 1 Pablo Domínguez Caamaño 1 Pablo Domínguez Caamaño Flavio Grassi ([email protected]). (pablo.domí[email protected]) (pablo.domí[email protected]) 6 Instituto Politécnico de Castelo Branco, Portugal 2 Fabio Henrique Pereira ([email protected]). ([email protected]) Grupo de Ingeniería de Organización (GIO). Grupo de Ingeniería de Organización (GIO). Industrial Engineering Post Grad Program, Escola de Enxeñería Industrial, Escola de Enxeñería Industrial, Universidade Nove de Julho. Francisco Matarazzo, Av., 612, 7 Universidade do Minho, Portugal Campus Lagoas-Marcosende, C/ Maxwell, 36310 Vigo, Spain. Campus Lagoas-Marcosende, C/ Maxwell, 36310 Vigo, Spain. 05001-100, Água Branca, São Paulo, Brazil. ([email protected]) 46 47 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

A Simulation-based Analysis of Comparison of different Development of a simulation Evaluating Perceptions on a Cork Transformation System production strategies for the study for a production line in Executive Support in Project economic lot scheduling problem an automotive company Management Teles J1, Lopes RB2, Ramos AL3 under different environments. A simulation study Lima M1, Ramos AL2, Alvelos H3 Felekoglu B1 and Ozmehmet Tasan S2 Abstract: This paper describes the development of a simulation study for the analysis of an important Abstract: The demand for competitive products Abstract: Executive managers are responsible to set part of a factory which refers to the transforma- Cortés-Fibla R1, Vidal-Carreras PI2, García- with low price and high quality standards is man- long-term objectives for their companies, formu- tion of cork into stoppers that are 100% natural. Sabater JP3 datory in the contemporary competitive global late strategies to reach these objectives and enable The aim of the simulation model is to assess the market. To achieve these targets, companies need implementing these strategies through projects. productive flow through the analysis of perform- Abstract: In the present work we carry out a simu- to increase their productivity, which means that Effective management of each project is therefore ance indicators such as the lead time, the rate of lation study to compare the performance of pro- they need to produce more units in less time with necessary for the future of the company. Previous re- utilization of the simulated resources, as well as duction strategies for the Economic Lot Scheduling considerable quality standards. In this work, it is de- search suggests that executive support is important the respective queues. After the detailed analysis Problem (ELSP). The search for the production veloped a simulation study for an automotive com- in project management. This support can reveal itself of the system, a plan of action is devised with sug- strategy for the ELSP with the best performance pany to analyze the dynamics of a line that produce in many ways. It is important to ensure that project gestions of improvements for implementing in the has necessarily to introduce the consideration of backrests for the back part of cars. The main ob- team really feels supported as much as executives near future for addressing the main problems. the production environment. We suggest some jective is to evaluate the current operations and to feel that they provided the necessary support. This elements affecting the production environment, determine some possible ways to improve the pro- study investigates if senior managers and project Keywords: Cork industry; Simulation; Arena such as utilization, number of items, and stochas- ductivity of the line by eliminating waste. The case teams have a similar view on executive support. Software; Line Balancing. tic behavior on demand. Under this approach, we study reported in this paper is part of the outcome Since innovative projects are strategically essential compare, through a simulation study, the cost of of the business internship program sponsored and usually considered as key projects in the project five different production strategies. The results of by the Department of Economics, Management portfolio, this study focuses on executive support this study confirm that the performance a produc- and Industrial Engineering of University of during new product development (NPD) projects us- tion strategy is strongly dependant on utilization Aveiro, Portugal, for the students in the Industrial ing real data collected from NPD projects. In order and number of items. Engineering and Management master program. to investigate the difference between perceptions of executives and project teams on support, a set of Keywords: ELSP; Scheduling; Simulation; Keywords: Automotive company; production line; hypotheses were developed and tested. The results Complexity; Uncertainty. productivity; simulation. of this study show that although as a generalization executive support is important in project manage- ment process, there are different perceptions of the project team and executives on the manifesta- tion of this support which are detailed in this paper. Implications are discussed in the conclusion.

Keywords: Executive support; Project management; Perception; New product development. 1 Raúl Cortés Fibla ([email protected]) 2 Pilar Isabel Vidal Carreras ([email protected]) 1 Jorge Teles ([email protected]) Grupo ROGLE. 1 Mafalda Lima ([email protected]) 2 Rui Borges Lopes ([email protected]) 3 Jose Pedro Garcia Sabater ([email protected]) 2 Ana Luísa Ramos ([email protected]) 1 Burcu Felekoglu ([email protected]) 3 Ana Luísa Ramos ([email protected]) Grupo ROGLE 3 Helena Alvelos ([email protected]) 2 Seren Ozmehmet Tasan ([email protected]) Department of Economics, Dpto. de Organización de Empresas. Department of Economics, Management and Industrial Engineering, University of Aveiro, Universidad Politécnica de Valencia. Management and Industrial Engineering, University of Aveiro, Department of Industrial Engineering, Campus Universitário de Santiago, 3810-193 Aveiro, Portugal. Camino de Vera S/N, 46022 Valencia. Campus de Santiago, Aveiro, Portugal. Dokuz Eylul University, Buca Izmir, Turkey. 48 49 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Discovering Bayesian Networks A Mixed-Integer Linear Application of Data Mining using Process Mining: Programming Model for Slots Techniques and Competitive an Application in Manufacturing Allocation in Congested Airports Intelligence for efficiency gains in Public Service Kurscheidt Netto RJ1, Santos EAP2, Araúzo JA1, Ramírez-Ferrero M2, Villafáñez- Selection Exam Agencies Loures E de FR3, Pécora Jr JE4 Cardeñoso FA3, López-Paredes A4

Abstract: Current maintenance resides in the con- Abstract: Airlines that intend to fly to/from airports Junior R R S1, Neumann C2 cept of prediction and prevention based on moni- need to obtain a permission to use the full range toring, diagnosis and prognosis. Maintenance ap- of airport infrastructure. The permission, which Abstract: This paper is based on the application proaches have been presented in the literature to is given by an airport coordinator, is named time of massive data mining techniques to databases support decision making, increasing the emphasis slot. The objective of this paper is to develop a related to Public Service Selection Exams to high- on the use of Bayesian Networks (BN). This paper mixed-integer linear programming (MILP) model light specific knowledge skills discovery. The main proposes a methodology to obtain BN models by aimed to allocate slots according to the airlines’ observation pointed out was related to the high using process mining techniques. The aim is to find preferences and the capacity constraints currently absence rate, especially by candidates who are deviations in probabilities of events occurrences specified for the airports in the Europe. Unlike exempt from the registration fee. The information and in causal structures. A case study is used to other works, our proposal includes the possibility regarding the absence rate is exploited to obtain demonstrate the practical application of proposed to reject flights when the slots demand exceeds higher efficiency, saving resources in renting facili- methodology. the airport capacity. The proposed MILP model ties, allowing investment in anti-fraud technolo- has been implemented by OpenSolver for Excel gies and eventually, reduction in registration fees, Keywords: Bayesian networks; Process Mining; and tested with randomly generated examples. allowing for a greater number of people to par- Manufacturing; FIS. ticipate in Public Service Selection Exams. This is Keywords: Operational Research; Airport Slot clearly a competitive advantage over peer compa- Allocation; Linear Programming. nies. This paper demonstrates, using simulations and under certain assumptions, that there is no risk in using a “7% excess-capacity” rate in the ex- amination rooms.

Keywords: Competitive intelligence; Data Mining; Efficiency gains; public service selection exams; simulation.

1 José Alberto Araúzo Araúzo ([email protected]) Dpto. de Organización de Empresas y CIM. Escuela de Ingenierías Industriales. Universidad de Valladolid. Pº/ del Cauce 59, 47011, Valladolid, Spain.

1 Rolando Jacyr Kurscheidt Netto ([email protected]) 2 Marío Ramírez-Ferrero ([email protected]) 2 Eduardo Alves Portela Santos ([email protected]) 3 Félix Antonio Villafáñez Cardeñoso ([email protected]) 1 Roberto Rosa da Silveira Junior ([email protected]) 3 Eduardo de Freitas Rocha Loures ([email protected]) INSISOC Group, Universidad de Valladolid, Dpto de Ciência da Computação. Pontifical Catholic University of Parana, (PUC-PR). Edificio de I+D, Pº de Belén s/n, 47011 Valladolid, Spain. 2 Clóvis Neumann ([email protected]) Curitiba, Paraná, Brazil. Dpto de Egenharia de Produção. 4 Adolfo López Paredes ([email protected]) 4 Jose Eduardo Pécora Junior ([email protected]) Dpto. de Organización de Empresas y CIM. Escuela de Ingenierías Universidade de Brasília. Federal University of Parana, Curitiba, Brazil, (UFPR). Industriales. Universidad de Valladolid. Campus Universitário Curitiba, Paraná, Brazil. Pº/ del Cauce 59, 47011, Valladolid, Spain. Darcy Ribeiro, Brasília - CEP 70910-900, Brazil. 50 51 LOGISTICS, PRODUCTION AND INFORMATION SYSTEMS XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015

A decision support framework Using Mixed-Integer Linear for Production Flow Coordination Programming to solve a real using Supply Chain Management distribution problem practices, Ordering Systems and

Modeling techniques Moura A1

Abstract: This work presents a mathematical 1 2 3 Barros Neto W , Gomes LCP , Severino MR , model of Mixed-Integer Linear Programming to 4 Godinho Filho M solve a distribution problem of a Portuguese com- pany that has a minority of its suppliers whose ma- Abstract: One of the greatest challenges faced by terial flow is performed in both directions. The ob- companies is flow coordination in its supply chain jective is to determine a minimum cost daily route (SC). For such coordination, it can be found in the lit- for a vehicle, which must collect and deliver cargo erature and practice the use of modeling techniques, to multiple suppliers considering its time windows ordering systems (OS) and practices in supply chain and the vehicle’s capacity in terms of weight and management (SCM). These, however, are not jointly volume. The contribution of this work involves the used for coordinated operations in SC, admitting then presentation of three mathematical models. The a theoretic gap to be explored. In that way, this work first two reflect the integration of Vehicle Routing has the objective to present a decision support frame- Problem with Simultaneous Delivery and Pick-up work for production flow coordination by combining with the Capacitated Vehicle Routing Problem the use of those mechanisms. For the development of with Time Windows. The third one is a model that this framework, a literature review about methodolo- packs all the items on pallets in order to be deliv- gies in production flow coordination in SC was made. ered to the suppliers, that reflects a Single Stock The developed framework has purpose to assist Size Cutting Stock Problem. managers in the decision making process about the practices and systems that are more suitable for each Keywords: Vehicle Routing Problem with Simul- situation, thus obtaining the best coordination in its supply chain. We highlight that the project is still in taneous Delivery and Pick-up; Capacitated Ve- progress and the framework is in phase of evaluation. hicle Routing Problem with Time Windows; 3D- Packing Problem. Keywords: Supply Chain Coordination; Supply Chain Management; Ordering Systems; Modeling; Process Analysis.

1 Wagner de Barros Neto ([email protected]) 2 Laisa Caroline de Paiva Gomes ([email protected]) 3 Maico Roris Severino ([email protected]) Unidade Acadêmica Especial de Engenharia e Administração, Universidade Federal de Goiás (UFG). Av. Dr. Lamartine Pinto de Avelar, 1120, Universidade de Goiás, Catalão-GO, Brazil.

4 Moacir Godinho Filho ([email protected]) 1 Ana Moura ([email protected]) Departamento de Engenharia de Produção, Universidade CIDMA - Center for Research and Development in Federal de São Carlos (UFSCar). Rod. Washington Luís - Km 235 Mathematics and Applications. São Carlos, São Paulo-SP, Brazil. University of Aveiro, Portugal 55 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

A conceptual model to manage Reverse Logistics of Impacts of a tracking and Adapting transport modes to sup- supply sequences in automotive Agrochemical Pesticide tracing system for containers ply chains classified by the uncer- industry for Nissan Barcelona Packaging and the Impacts in a port-based supply chain tainty supply chain model: A case to the Environment study at Manaus Industrial Pole

Bautista J1, Fortuny-Santos J2 Muñuzuri J1, Escudero-Santana A, Onieva L, Cortés P Mello MF1, Scapini R2 Oliveira FL1, Oliveira AR2, Rebelo LMB1 Abstract: This paper presents an action research experience in Douki-Seisan in cooperation with Abstract: The visibility of containers throughout Abstract: Over time, agriculture has proven to be Abstract: This paper discusses transport modes support- the Nissan Factory in Barcelona. Three suppliers the entire supply chain provides multiple benefits an important economic development factor for ing Uncertainty Supply Chain Model (USCM) in the case are involved in the experience to improve the way for shippers, terminals and transport providers. Brazil. The evolution and the need for productivity of Manaus Industrial Pole (PIM), an industrial cluster in they perform synchro deliveries of parts to Nissan. Nevertheless, intermodal transport chains often caused a large increase in the use of pesticides in the Brazilian Amazon that hosts six hundred factories with Supplier issues are analysed and a decision mak- appear as “black boxes” to the cargo owners and diverse logistics and supply chain managerial strategies. agriculture and with it, the need to give proper ing tool is developed for a supplier. their clients, who lose track of the container until USCM (Lee, 2002; Fisher, 1997)develops a dot matrix clas- treatment to packaging. With these agricultural it arrives at the final end of the chain. We describe sification of the supply chains considering several attributes activities in evidence, it is not possible to keep the Keywords: Lean Manufacturing; Douki-Seisan; here the configuration and features of a novel (e.g., agility, cost, security, responsiveness) and argues that crops without the use of pesticides. In 2000, it was Supply Chain Management. low-cost system to track and trace containers in an emergent economies industrial clusters, in the effort to created the 9,974 law as a decree Law 4,074/2002, intermodal supply chain, provide information to keep attractiveness for technological frontier firms, need to which regulates the reverse logistics of empty adapt supply chain strategies according to USCM attributes. shippers regarding delays and other unexpected containers of pesticides. This study intends to The paper takes a further step, discussing which transport events, and assist terminal operation accordingly. demonstrate that there are still producers who modes are suitable to each supply chain classified at the We then analyze the positive impacts of such a sys- have difficulties in finding the correct destination USCM in PIM´s case. The research´s methods covered the tem over the entire supply chain, identifying the to pesticide containers because of lack of use of PIM´s statistical official database (secondary data), requirements of the main chain actors regarding knowledge of the law or because they acquire interviews with the main logistical services providers of PIM the availability of information and how the pro- chemicals illegally, without a specific origin. The and phone survey with a sample of firms (primary data). posed system contributes to the fulfilment of those Findings confirm the theoretical argument that different instruments for protecting the environment, requirements. supply chains will demand different transport modes run- such as licensing and environmental legislation ning at the same time in the same industrial cluster (Ol- stand out as high points, since it has the general Keywords: Containers; tracking and tracing; supply iveira, 2009). In the case of PIM, this implies investments objective of analyzing and demonstrating how chain; logistics; port. on port and airport infrastructure and a strategic focus on reverse logistics helps minimize the impact and air transport mode, due to (1) short life cycle of products, the possible environmental and health problems (2) distance from suppliers, (3) quick response to demand caused by the incorrect disposal of pesticide and (4) the fact that even PIM´s standard products use, in containers of and along with a group of farmers. average, forty per cent of air transport at inbound logistics.

1 Joaquín Bautista ([email protected]) Keywords: Reverse Logistics; Packages; Pesticides. Keywords: Uncertainty Supply Chain Model; Manaus OPE Research Group, Dept. Organización de Empresas, Industrial Pole; transport. Universitat Politècnica de Catalunya, ETSEIB, Avda Diagonal, 647, 7th Floor, 08028 Barcelona, Spain. 2 Jordi Fortuny-Santos ([email protected]) 1 Fabiana Lucena Oliveira ([email protected]) OPE Research Group, Dept. Organización de Empresas, Social Science Division (ESO), Universitat Politècnica de Catalunya, EPSEM, Avda Bases de LuizaMariaBessa Rebelo ([email protected]) Manresa, 61-73, 08242 Manresa (Barcelona), Spain. Public Safety Post Graduate Program, State University of Amazonas, Manaus-Amazonas, Brazil. 1 Mario Fernando Mello ([email protected]) Acknowledgements 2 Rosangela Scapini This work has been supported, in part, by the Spanish Ministerio 1 Jesús Muñuzuri Sanz ([email protected]) 2 Aristides da Rocha Oliveira Junior ([email protected]) de Economía y Competitividad under Project TIN2014-57497, Engineering Department, Universidade Luterana do Brasil, Grupo de Ingeniería de Organización. Universidad de Sevilla. Management Sciences Dept., including EDRF funding. ULBRA 99500-000 Carazinho, Rio Grande do Sul, Brasil. ETS Ingeniería. Avd. Descubrimientos s/n, 41092 Sevilla. Federal University of Amazonas, Manaus-Amazonas, Brazil. 56 57 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Stochastic Machine Maintenance Application of the tools of Ten Years of Supply Chain Factors of Influence in Tugger under Imperfect Maintenance Production Engineering for the Management Research in Brazil Train Systems reduction of dead time in an

Ruiz-Hernandez, D1, Delgado-Gómez, D2, assembly line Machado M C1, Macau F2, Santos C E3 Martini A1, Stache U2 Pinar-Pérez, J3 Abstract: This paper explores the supply chain Abstract: Tugger trains are increasingly spread in Abstract: The high operation and maintenance cost of Mello M F1, Fassini G M2 management (SCM) research in Brazil from 2004 manufacturing logistics due to their efficiency and industrial equipment (wind turbines, coal mills, and so to 2014, identifying research opportunities in for safety reasons. The complexity of planning and on) combined with the limited accessibility by human Abstract: The constant changes in the agricultural this domain. A literature review was performed, optimizing tugger train systems is caused by the resources to the engines and components, requires equipment market have brought many challenges comprehending articles from Brazilan scholars, high number of design options and interdepend- the use of complex maintenance scheduling systems to the productive sectors inside the organizations. collected in two major academic data bases. An encies of the input factors effecting the objectives. in order to fulfil the requirements of high availability, Once the market is increasingly competitive, the established framework to categorize this literature Consequently, there are controversial views in lit- reliability, maintainability, and safety. Glazebrook et al industries lack of efficient working methods and is applied to identify: (i) current status of high erature concerning the relative importance of these (2006) established the indexability of a class of rest- companies seek intensely to adapt themselves to level supply management research in Brazil; and factors. The objective of the research project is to less bandits (Whittle, 1988) designed to model ma- a methodology to assist in the standardization of (ii) main streams, both theoretically and meth- identify the relevant system-specific influence factors chine maintenance problems in which maintenance production processes. The main objective of this odologically. A thematic analysis is done on the by measuring the intensity of different dimensioning interventions have to be scheduled to mitigate esca- work is the application of some tools of Production content, positioning Brazil’s recent publications parameters. The importance of the input factors is lating costs as machines deteriorate, and to reduce Engineering to improve the operating times in an related to SCM context, emphasizing research driv- determined by a series of sensitivity analysis based the chances of a machine breakdown. Whittle (1996) assembly sector of a metal mechanical industry. The ers and opportunities for future work. on a static-deterministic EXCEL-simulation. and Glazebrook et al (2005) have previously given focus is to establish and to define the guidelines of index-based analysis of particular models, whereas the used methodology, the so-called ‘Just in time’, Keywords: Supply Chain Management; Thematic Keywords: Planning; Tugger train system; Simulation. Glazebrook et al (2006) shown that indexability is to seek the reduction of dead time in the process Analysis; Literature Review; Brazil. guaranteed in general. However, in that work the of the assembly line according to the reality of the state transitions under maintenance interventions companies. Change processes are very conditioned were assumed to be state independent. In this work to the environment, the culture of who receives we further develop those findings by presenting an them and leads them. Thus, this project also aims alternative formulation for which explicit formulae for to aid in the maturation of the staff in this cultural the Whittle index can be derived. In this case, we relax aspect, seeking the development of operators in a the previous assumption that maintenance interven- new operating process. tions are perfect, and allow for some randomness in the active transitions. Moreover, the effectiveness of Keywords: Dead times; Methodology; Culture. maintenance interventions is assumed to be state de- pendent. Numerical investigation testifies the strong performance of Whittle’s index heuristic.

Keywords: Imperfect Machine Maintenance; Restless Bandits; Indexability.

1 Diego Ruiz Hernández ([email protected]) 1 Marcio Cardoso Machado ([email protected]) CUNEF. Madrid.Spain. 2 Flavio Macau ([email protected]) 2 David Delgado Gómez ([email protected]) 1 Mario Fernando Mello ([email protected]) 3 Carlos Eduardo Santos ([email protected]) 1 Andreas Martini ([email protected]) Universidad Carlos III. Madrid. 2 Gabriel Mino Fassini 2 Ulrich Stache ([email protected]) PGA. UNIP. Rua Dr. Bacelar, 1212 - Vila Clementino - São Paulo – SP, 3 Jesús María Pinar Pérez ([email protected]) Escola de Engenharia. Universidade Luterana do Brasil – ULBRA. CEP 04026-002. FEA, PUC-SP. Rua Monte Alegre, 984, Industrial Logistics. Department Mechanical Engineering. CUNEF. Madrid.Spain. 99500-000 Carazinho, Rio Grande do Sul, Brasil. Perdizes - São Paulo - SP, CEP: 05014-901 University of Siegen. 57068 Siegen, Germany. 58 59 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Productivity improvement, The impact of Supply Planning routes and shifts Lean wastes in Andalusian considering legal conditions and Chain Management on the driving for a small business of aeronautical industry: Just In Time principles in the innovation process: road passenger transport identification and analysis of mixed-model systematic literature review the main causes

Sequencing problem Aparicio P1, Muñuzuri J2, Escudero A3, Grosso R4 Zimmermann RA1, Ferreira LM, Moreira AC González L1, Muñuzuri J2, Hidalgo M3, González MJ4 Abstract: The presented work is done for a compa- 1 Bautista J , Alfaro-Pozo R1, Batalla-García C1 ny that currently operates twenty lines of passen- Abstract: Innovation generation is increasingly Abstract: Through an action research methodol- ger transport in the metropolitan area of Seville. seen as a collaborative process carried out with the ogy based in case study in 17 aeronautical com- Abstract: A new mathematical model to solve The planning of these was originally carried out participation of different actors within or outside panies, this investigation has identified Lean the Mixed-Model Sequencing Problem with Work manually, building routes and shifts in an Excel the organizations. In this context, the influence wastes that appear most frequently in aeronautics overload minimization is formulated. The model spreadsheet. In order to automate the process of the supply chains over innovation process is a industry and has analyzed the main causes for its incorporates productive, social and legal aspects as much as possible. It was designed and imple- current topic of great interest. This paper aims at occurrence. Finally, these causes have been classi- in order to move the theory problem closer to the mented by a scheduling algorithm that would be contribute to the improvement of the knowledge fied according to their origin: external or internal actual industrial environments. Specifically, there much simpler than other algorithms in the litera- about the relationship between supply chains and to the companies. So, most important external are considered the variation of work pace of work- ture and that, in addition, would make it possi- the innovation process by means of a systematic factors are: variable production schedule by lead- ers throughout the workday to increase the com- ble to allow mixing vehicles and drivers between literature review. The identification and analysis of ing company and a supply chain unconsolidated; pleted work; the conditions of occupancy level of the lines. The objective was, firstly, to employ the sixty relevant papers on the field showed the com- otherwise, most relevant internal factors identified workers imposed by the collective agreements; minimum number of drivers; then, it is trying to plexity, the topicality, and the broad character of are: an inadequate production planning and an and the idea of keeping constant the production use the least possible number of vehicles; finally, the theme as well as indicated opportunities for inappropriate purchasing management. mix through the sequence leading both to a bal- the study tries to reduce as much as possible the future researches. ance between the required workloads at stations amount of split shifts. In addition, restrictions on Keywords: Lean; Aeronautical; Improvement. and regular consumption of components. Indeed, the design of routes and shifts were added. At all Keywords: Supply chain management; innovation by means of a case study linked to Nissan, a gain times the service frequencies remained above the management; organizational performance; of over 98% is achieved in terms of regular cumu- set limit. To allow the possibility of unexpected systematic literature review. lative production and required work, while per- demand peaks, was established in the capacity of forming the 100% of required work and following each route some slack. legal restrictions of operators’ saturation. Keywords: Planning routes; shifts driving; bus; Keywords: Mixed-model; sequencing; just-in-time; passenger transport; algorithm. work pace; saturation.

1 Lorenzo González Bolea ([email protected]) Instituto Andaluz de Tecnología. 1 Joaquín Bautista Valhondo ([email protected]); C/ Leonardo da Vinci, 2, 41092 Sevilla. Rocío Alfaro Pozo ([email protected]); Cristina Batalla García ([email protected]); 2 Jesús Muñuzuri Sanz ([email protected]) 1 Pablo Aparicio Ruiz ([email protected]) Escuela Superior de Ingenieros. Universidad de Sevilla. Research Group OPE-PROTHIUS. Dpto. de Organización de Empresas. 2 Jesús Muñuzuri Sanz ([email protected]) Camino de los Descubrimientos, s/n. 41092 Sevilla Universitat Politècnica de Catalunya. 1 Ricardo Augusto Zimmermann ([email protected]); 3 Alejandro Escudero Santana ([email protected]) Avda. Diagonal, 647, 7th floor, 08028 Barcelona, Spain. Luís Miguel Domingues Fernandes Ferreira ([email protected]); 4 Rafael Grosso de la Vega ([email protected]) 3 Manuel Hidalgo Arjona ([email protected]) António Carrizo Moreira ([email protected]) 4 María José González Sánchez ([email protected]) This work is supported by the Ministerios Españoles de Educación Grupo de Ingeniería de Organización, Escuela Superior de Inge- y Ciencia and Economía y Competitividad under Projects Economics, Management and Industrial Engineering Department, niería, Universidad de Sevilla, Camino de los Descubrimientos Instituto Andaluz de Tecnología. DPI2010-16759 and TIN2014-57497 including EDRF fundings. University of Aveiro, Aveiro, 3810-193, Portugal . S/N, 41092 Sevilla, Spain. C/ Leonardo da Vinci, 2, 41092 Sevilla. 60 61 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

A Two Stage Heuristic to Good On the on-hand stock Evolution of Term Productivity Logistics structure and Feasible Solutions for the estimation in a lost sales Competitiveness: Fuel Cost Transmission Gas context and periodic review Estelles-Miguel S, Andrés Romano C, evidence across countries Pipeline Networks Problem policy Albarracín Guillem JM, Palmer Gato ME1 Abstract: Increasing productivity means increas- Carvalho HD1, Fonseca HT2, Alvarenga DC3, Vieira TA4, Alvarenga CP5 Mothé E1, Arica J2 Guijarro E1, Babiloni E, Cardós M ing efficiency of labour, that is, both physical and human capital which exist in either a country or a Abstract: The importance of logistics structure to Abstract: The pressure, which drives the natural gas (NG) Abstract: Traditionally, inventory literature as- company. One of the commonest ways of measur- economies is becoming increasingly significant in pipeline networks, is lost to the extent the NG flows. To sumes that unfilled demand can be backordered ing efficiency gains is calculating increases in the and in order to support the economic growth keep the NG flow, the pressure is restored to each certain for the next replenishment cycle. However, there overall productivity of the factor; that is, the effi- based on exports, governments have sought to stretch of the pipeline by Compressor Stations (CSs). A are a lot of practical situations where, if an item ciency with which the economy transforms its pro- constantly improve the quality of logistics infra- CS is formed by several compressors, which returns the is out of stock, backordering assumption is not duction factors into goods. As discussed in this pa- structure of their countries, ensuring and promot- NG pressure, consuming part of the transported gas, applicable and unfilled demand is lost. The main per, the productivity concept has evolved over time ing competitiveness of its production internation- causing the transmission cost. Therefore, it is necessary problem of the lost sales case is the mathemati- and has incorporated new concepts into its defini- ally. The consensus is that the logistics structure to determine the operation of the CSs to minimize their cal difficulty of its treatment. This paper focuses on tion, while new ways to measure it have appeared. forms a vital link in the entire chain of trade, fuel cost. This problem is known as the problem of the the estimation of on hand stock levels just after contributing to the international competitiveness fuel cost minimization of gas pipeline networks, which the order arrives, i.e. at the beginning of the cycle. Keywords: Productivity; Measuring productivity; of a country. This study aims to characterize the results an NP-complete problem. Heuristics working this On one hand, this paper presents a review of the Effectiveness; Efficiency. country as its logistics structure and relationship problem must generate feasible solutions and compute existing literature on the on hand stock estimation of this result to the promotion of competitiveness their cost. This problem is addressed here with a two- in lost sales case. On the other hand, a new close- for them by relevance participation in world trade. stage approach, which sequentially generates feasible form approach to compute the probability vector To reach that goal the methodological procedure solutions and computes their costs, depending on a associated to the on hand stock levels at the begin- was performed a literature search and analysis of parameter. The first stage deals with feasibility and the ning of the cycle for periodic review systems and secondary data. Initially, through the identification second with cost minimization. The pipeline (cyclic or discrete demands is proposed. Numerical results and validation of data for countries and hence the not) is associated to a network and decomposed in sub- show that our approximation presents low devia- application of multivariate data analysis methods networks connected by CSs. Given the mass flow rate at tions and overcomes other estimation methods. CSs as a parameter, a solution is found for a first given to measure dimensions that allow such classifica- tion, planning, and especially the identification of subnetwork using the feasibility stage, then, using the Keywords: On hand stock; lost sales; periodic dimensions of logistics infrastructure components cost stage, are computed the minima costs to pass to review; discrete demand. the subnetworks connected with the given subnetwork. in terms of promotion competitiveness. Using repeatedly these two stages, feasible solutions and minima costs to connect each subnetwork with Keywords: Logistics structure; multivariate data other subnetworks are calculated sequentially, until the analysis; competitiveness. whole network is covered. Computational tests were car- ried out in Matlab, obtaining satisfactory results.

Keywords: Natural Gas; Transmission; Pipeline. 1 Henrique Duarte Carvalho ([email protected]) 2 Henrique Terra Fonseca ([email protected]) 1 Sofía Estellés Miguel ([email protected]) 3 Débora Camilo de Alvarenga 1 Eduardo Machado Mothé ([email protected]) Carlos Andrés Romano ([email protected]) ([email protected]) 2 José Arica ( [email protected]) José Miguel Albarracín Guillem ([email protected]) 4 Tancredo Augusto Vieira ([email protected]) 1 Ester Guijarro ([email protected]) Marta Elena Palmer Gato ([email protected]) 5 Cristiano Penido de alvarenga ([email protected]) Lab. Engenharia de Produção. Dpto. de Organización de Empresas. Universidade Estadual do Norte Fluminense Darcy Ribeiro. Universitat Politècnica de València. Dpto. de Organización de Empresas. Universitat Politècnica de FUNCESI. Rua Venâncio Augusto Gomes, 50, Av. Alberto Lamego, 2000. Campos dos Goytacazes, RJ. Camino de Vera, S/N, 46022 Valencia (Spain). València. Edificio 7D, Camino de Vera S/N, 46022 Valencia. Itabira/MG. CEP:35900-842. Brazil | www.funcesi.br 62 63 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Complexity and operations VSM-based framework for Lean Production Systems Reduction Lead time performance: managing the supply chain Deployment and Monitoring Production – case study of the a case research from Brazilian using Discrete-event Simulation sound company automobile industry Puche JC1, Pino R2, Priore P, Gómez A, De la Fuente D, Rosillo R Guimarães C1, Marques A2, Moniz S3 Antonio W1, Tainã R2, Baia B3, Teixeira I4 Salomon A1, Simon M2, Peixoto M3 Abstract: Supply chain collaboration is a fruitful re- Abstract: This paper explores and reports, through Abstract: This paper presents a proposal for im- search area, and its potential to outperform reduc- a case study in a metalworking SME, the use of proving the Production lead time in the company Abstract: Increase or decrease operations com- tionist solutions is widely understood. This work discrete-event simulation modeling as an enabling of the Automotive sound branch, Sound. After plexity depends on corporate strategy, as Mass proposes an integrative framework based on the tool for both ex-ante Lean implementation evalua- general analysis of the factory floor, were found Customization, for instance. However, operations Viable System Model (VSM). It shows how the VSM tion, serving Value Stream Mapping purposes, and points delaying production. The company aims to issues are also very important for corporate re- can be used to define the supply chain’s system ex-post, changing the production drivers during reduce the production time in the short and me- sults. The case research aims to identify a model structure. Supply chain processes integration is deployment, monitoring on-going results. A suc- dium term of their projects. It was observed in this to measure complexity and evaluate it with op- better controlled through a collaborative perform- cessful change of production system from “push” company that the adoption of 5S program espe- erations performance. The research object is an ance system. It is aimed to create management to “pull”, one of the pillars of Lean Production cially in inventory management, positive impact in automobile assembly line in Brazilian State of Rio awareness about how the entire supply chain can system, was achieved disclosing the benefits of handling operations, storage and personnel, as it de Janeiro. benefit from this collaborative approach. using discrete-event simulation in pre, during and leads to optimization of resources and greater mo- post Lean deployment. It aims to contribute to the tivation to reviewers by the possibility of direct par- Keywords: Automobile Industry; Complexity; Keywords: Supply Chain Management; Viable scarce literature on Lean monitoring tools for Lean ticipation and the well-be due to the more clean Operations Management. System Model; System Thinking. sustainability. and organized work environment.

Keywords: Lean Production; Pull System; Keywords: Lead time; program 5’s; project; reduction. Simulation; Decoupling Point.

1 Wilson Antonio Ferreira Costa ([email protected]) 1 Valério Antonio Pamplona Salomon ([email protected]) 2 Roberta Tainã Campos Soares ([email protected]) Dpto. de Produção. São Paulo State University. Av. Dr. Ariberto 1 Cristina Machado Guimarães 3 Bruna Baia da Cunha ([email protected]) P. Cunha 333, 12516-410, Guaratinguetá, SP, Brazil. ([email protected]) University Estácio Belém- IESAM. 2 Mateus Lemos Simon ([email protected]) 1 Julio César Puche Regaliza ([email protected]) 2 Alexandra Marques Gov. José Malcher, 1148 - Nazaré, Belém – PA, Brazil. São Paulo State University. Av. Dr. Ariberto P. Cunha 333, Dpto. de Economía Aplicada. ([email protected]) 12516-410, Guaratinguetá, SP, Brazil. Facultad de CCEE, Universidad de Burgos, España. 3 Samuel Moniz (presenter) 4 Ivete Teixeira da Silva ([email protected]) ([email protected]) 3 Marcelo Peixoto ([email protected]) 2 Raúl Pino Diez ([email protected]) Coordinator of the course of production engineering at the Volkswagen do Brasil, MAN Latin America. Rua Volkswagen, Dpto. de Admon. de Empresas. INESC TEC (formerly INESC Porto) and Faculty of Engineering, University Estácio Belém – IESAM. 100, 27537-803, Resende, RJ, Brazil. EPI de Gijón, Universidad de Oviedo, España. University of Porto Gov. José Malcher, 1148 - Nazaré, Belém – PA, Brazil. 64 65 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

An Empirical analysis on Supply Experimentation tool to study Supply Chain design and Explaining alliance success Chain Risk Mitigation Strategies and improve rail container analysis: a case study on a factors in Spanish Food & terminals low-cadence car production Beverage supply chain:

Arantes A1, Ferreira L M2, Thun J3, Hamann M41 case analysis García-Hernández A1, García-Miranda I2 García-Miranda I1, García-Hernández A2 Abstract: Despite the fact that risk management in the supply chain has gained attention in recent Morcillo Bellido J1, Duran Heras A2 Abstract: In this work, an experimentation tool is Abstract: The study presents a case study on years, there is still a lack of research on the topic. presented to make easier the search and the eval- the design and analysis of a supply chain in a Thus, this paper performs an empirical analysis Abstract: A new mathematical model to solve uation of improvement proposals for rail container low cadence car manufacturing plant in order to validate possible dimensions related to sup- the Mixed-Model Sequencing Problem with Work terminals. The tool is composed of two elements: to maximize the added value in the line. Lean ply chain risk mitigation strategies. The literature overload minimization is formulated. The model a simulation model that imitates the performance manufacturing tools are used to design the review covering supply chain risk management incorporates productive, social and legal aspects of a terminal, and an experimentation module internal logistics and upstream processes. Among uncovered three dimensions, namely, preventive- in order to move the theory problem closer to the that generates alternative scenarios from the in- all tools, kitting stands out as a solution for downstream, preventive-upstream and reactive actual industrial environments. Specifically, there formation set by a decision maker. The tool can maximizing value, reducing WIP, lead times and risk mitigation strategies. A factor analysis of sur- are considered the variation of work pace of work- be used to find new terminal configurations that machine utilization. Comparative cost-analysis is vey data from Portuguese manufacturing com- ers throughout the workday to increase the com- meet a service level established in advance. conducted obtaining a saving of variable costs of panies made it possible to verify and validate the pleted work; the conditions of occupancy level of 10% in the logistic and assembly costs. existence of the three dimensions and their sta- workers imposed by the collective agreements; Keywords: Experimentation tool; terminal tistical significance. Finally, this result led to the and the idea of keeping constant the production simulation; combined transport. Keywords: Material handling; assembly lines; proposal of a three-dimensional framework that mix through the sequence leading both to a bal- manufacturing management. allows companies’ supply chain risk mitigation ance between the required workloads at stations strategies to be differentiated according to their and regular consumption of components. Indeed, nature (preventive-downstream, preventive-up- by means of a case study linked to Nissan, a gain stream or reactive). Hence, this framework could of over 98% is achieved in terms of regular cumu- be a useful tool for managers to assess and de- lative production and required work, while per- velop the supply chain risk mitigation strategies of forming the 100% of required work and following their companies. legal restrictions of operators’ saturation.

Keywords: Supply chain risk management; risk Keywords: Mixed-model; sequencing; just-in-time; mitigation; empirical analysis. work pace; saturation.

1 Amílcar Arantes ([email protected]) CERIS, CESUR, Instituto Superior Técnico, Universidade de Lisboa, Av. Rovisco Pais, Lisbon 1049-001 Portugal

2 Luís Miguel D. F. Ferreira ([email protected]) Economics, Management and Industrial Engineering Department, University of Aveiro, Aveiro, 3810-193, Portugal. 1 Alicia García Hernández ([email protected]), 1 Jesús Morcillo Bellido ([email protected]) 2 Iván García Miranda ([email protected]) 1 Iván García Miranda ([email protected]) 2 Alfonso Durán Heras ([email protected]) 3 Jörn-Henrik Thun ([email protected]) 2Alicia García Hernández ([email protected]) Área de Ingeniería de Organización. Escuela Politécnica Superior. Área de Ingeniería de Organización. 4 Michael Hamann ([email protected]) Dpto. de Ingeniería Mecánica. Área de Ingeniería de Organización. Dpto. de Ingeniería Universidad Carlos III de Madrid. Avenida de la Universidad nº Industrieseminar Frankfurt, Sonnemannstraße 9-11, 60314 Universidad Carlos III de Madrid. Mecánica. Universidad Carlos III de Madrid. Avda. de la Univer- 30, 28911 Leganés (Madrid), Spain Frankfurt am Main, Germany. Avda. de la Universidad, 30. 28911 Leganés (Madrid). sidad, 30. 28911 Leganés (Madrid). 66 67 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Proposal of a framework for The role of International Shipping: Management of A reference framework to design assessing environmental Purchasing on the Import and Export Processes inventory policies using a fill rate performance of supply chains competitiveness of industrial and Transition from criterion in lost sales contexts companies in Portugal: Public to Private Silva C1, Ferreira L M2, Azevedo S3 an empirical study Babiloni E1, Guijarro E, Cardós M Roa I1, Duran E2, Amante B3 Abstract: A new mathematical model to solve Abstract: This paper suggests a reference frame- the Mixed-Model Sequencing Problem with Work Lopes O1, Ferreira L M, Moreira A work to decide the best method to compute the Abstract: The Port Authority of Barcelona (PAB) overload minimization is formulated. The model base stock level in a lost sales and discrete de- manages one of the 46 ports of general interest incorporates productive, social and legal aspects Abstract: International purchasing and global mand context given a target fill rate. Under this in Spain. Title of all those ports is public and in order to move the theory problem closer to the sourcing (IP/GS) are research subjects that have context, only (Guijarro et al., 2012) propose an ex- therefore all activities in which PAB participates actual industrial environments. Specifically, there been developed mainly during the last two dec- act fill rate expression, but it requires a huge com- are developed from a public point of view. In this are considered the variation of work pace of work- ades (Quintens et al., 2006). Nevertheless, this is putational effort. However, the literature shows research, the possibility of performing these tasks ers throughout the workday to increase the com- a field of research with a lot of potential, especially several approximations which are simpler and from a private point of view will be considered. We pleted work; the conditions of occupancy level of in small countries like Portugal, where the knowl- easier to implement in practical environments. will study the flows of imports and exports, focusing workers imposed by the collective agreements; edge and research about this subject is almost in- In this paper, we design a large experiment and on administrative and transport processes. and the idea of keeping constant the production existent. The ultimate goal of this study was to un- analyze by means of data mining techniques un- mix through the sequence leading both to a bal- derstand the actual contribution of international der which conditions approximate expressions can Keywords: Import; export; public; private; port. ance between the required workloads at stations purchasing (IP) practices for the competitiveness provide an accurate enough approximation to the and regular consumption of components. Indeed, of industrial companies. Two main conclusions base stock level for the lost sales case. As a result, by means of a case study linked to Nissan, a gain are: (1) IP, for Portuguese companies, is not an we propose a reference framework that allows the of over 98% is achieved in terms of regular cumu- option but instead a necessity due to the frequent selection of the most suitable method to compute lative production and required work, while per- lack of feasible domestic options and; (2) in most the base stock depending on the characteristics of forming the 100% of required work and following cases, it’s easier to achieve competitive solutions the item. legal restrictions of operators’ saturation. through IP, although geographic distance could be an obstacle to the increasingly required flexibility Keywords: Optimal policies; fill rate; lost sales; Keywords: Environmental performance; Supply strategy on purchasing. discrete demand. Chain Management; Composite Index. Keywords: International Purchasing; industrial companies; competitiveness.

1 Cristóvão Silva ([email protected]) CEMUC, Department of Mechanical Engineering, University of Coimbra, Portugal.

2 Luís Miguel D. F. Ferreira ([email protected]) Economics, Management and Industrial Engineering 1 Iván Roa ([email protected]) Department, University of Aveiro 2 Eduard Duran Example ([email protected]) 1 Eugenia Babiloni ([email protected]) 3 Beatriz Amante ([email protected]) 3 Susana Garrido Azevedo ([email protected]) 1 Odete Lopes ([email protected]) Dpto. de Organización de Empresas. Department of Management and Economics, Dept. of Mechanical Engineering and Industrial Management. Barcelona TECH (Spain). C/ Mas Sagrera nº 15. 17246 Santa Universitat Politècnica de València. University of Beira Interior Polytechnic Institute of Viseu. Viseu, Portugal. Cristina de Aro, Gerona. España Camino de Vera, S/N, 46022 Valencia. 68 69 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

A Nonlinear Integer Programming Study on Productivity in the Application of Hybrid Root cause identification of Model for Warehousing Automotive Industry Symbiotic Organism Search existing barriers detected by sustainable logistics on Flow Shop Scheduling with people with disabilities in air Estelles-Miguel S, Andrés Romano C1 a New Learning Effect transport. Boenzi F1, Digiesi S2, Facchini F3, Mossa G4, Abstract: A production process is essential for gen- Mummolo G5 erating added value in organisations. Today when Amirian H, Sahraeian R1 Garcia-Miranda I1, Duran Heras A2 Abstract: The warehouse management problem is the globalised world of industry relies on finding a critical issue in Operation Management. In modern new competitiveness factors to enhance customer Abstract: The present article proposes a hybrid Abstract: Despite of the existing EU legislation on competitive market, many firms are automating their satisfaction, it is common practice to break down learning effect model which takes into account the air passenger rights that ensures the right to non- basic warehouse activities in order to be cost effec- the scope of production systems into processes to previous experience of the operator, separates the discrimination on the basis of disability or reduced tive. However, traditional mechanized warehousing obtain a competitive advantage because some his- machine/manual times and considers truncation. mobility, accessibility for people with disabilities systems (MWS) still represent the 75% of the overall torically less explored leading practices (innovation, The developed model is fitted to experimental and the older persons in air transport is currently installations. In MWS, forklifts are adopted for the load optimising logistics flows, implementing informa- data to investigate its accuracy. The fits are com- not as satisfactory as it should be. One in six peo- handling. The adoption of efficient “internal logistic tion systems, etc.) are yielding positive results. The pared with those of four other well-known position ple in the European Union (EU) has a disability strategies” could help in reducing time required and automotive sector has abandoned the use of work based learning models. Next, each learning mod- that ranges from mild to severe and due to the costs of warehousing activities. In recent years, many el is applied to the large scale flow shop problems increasing life expectancy and low levels of fertil- firms adopted green supply chain practices (GSCP) in measurement and standards time tools, and every- order to improve their environmental performances thing that using such tools implies. Yet these tools which makes them strongly NP-hard. Hence, the ity sustained for decades, population projections while also achieving economic goals (Wu et al., 2015). are still useful for planning and managing produc- problems are tackled by a hybrid meta-heuristic foresee that this percentage will increase in the Furthermore, in planning Smart City logistics, ware- tivity, and are becoming increasingly necessary. This named Symbiotic Organism Search Simulated next decades. Given the significance of the prob- housing in port or railway station storage areas is being paper analyses perceptions about productivity, work Annealing (SOS-SA). The algorithm combines the lem, research in the field has focused on identifica- receiving wide attention since they contribute effectively measurement and standards time, and explores fast and easy implementation of SOS with the tion of the barriers found by disabled air passen- to a sustainable development of modern cities. Under how companies use these tools in the Automotive powerful local search of SA. The proposed algo- gers so as to suggest solutions for those barriers. this perspective, an optimal “internal logistic strategy” Industry in Valencia (Spain). A survey that collected rithm is tested on flowshop benchmark problems However, focusing on the causes that generate allowing to jointly minimizing jointly costs and envi- responses from interviews with 24 automotive com- and the results show its validation. those barriers will generate better-suited solu- ronmental impacts of warehousing activities has to be panies was used to collect data on these companies. tions with higher effectiveness. This study analyzed adopted. The aim of this study is to develop a Nonlinear Keywords: Scheduling; Learning Effect; Flow shop; existing barriers identified by disabled air passen- Integer Programming Model to solve a storage location Perceptions: data from these interviews were ana- assignment problem (SLAP) for optimizing the environ- lysed. This article presents the results of this analysis. Symbiotic Organism Search; Simulated Annealing. gers and applied the best methodology in order mental performance of the internal logistic activities in to identify root causes. Facing these root causes a warehouse. Suitable storage strategies are identified Keywords: Productivity; Work Measurement; will contribute to a better human mobility in the on the basis of the type of the forklifts adopted (internal Standards Times; Automotive Companies. Common European Space increasing welfare state combustion or electric engine equipped) as well as the and economic rewards in inclusive tourism. sizes and the weight of the loads to be handled. Keywords: Root cause determination; Disability; Keywords: Sustainable logistic; material handling; Air transport; Inclusive tourism. warehouse management; Optimized Product Allocation.

1 Francesco Boenzi ([email protected]) 2 Salvatore Digiesi ([email protected]) 3 Francesco Facchini ([email protected]) 1 Sofía Estellés Miguel ([email protected]) 1 Iván García Miranda ([email protected]); 4 Giorgio Mossa ([email protected]) Carlos Andrés Romano ([email protected]) 2 Alfonso Durán Heras ([email protected]) 5 Giovanni Mummolo ([email protected]) Dpto. de Organización de Empresas. 1 Rashed Sahraeian ([email protected]) Área de Ingeniería de Organización. Department of Mechanics, Mathematics and Management, Universitat Politècnica de València. Department of Industrial Engineering, College of Engineering, Dpto. de Ingeniería Mecánica. Universidad Carlos III de Madrid. Politecnico of Bari, - Viale Japigia, 182, Bari, Italy Edificio 7D, Camino de Vera S/N, 46022 Valencia. Shahed University, Tehran, Iran Avda. de la Universidad, 30. 28911 Leganés (Madrid). 70 71 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Applying social opinion mining Sustainable Supply Chain A Theoretical Framework Interoperability Frameworks in to the innovative product Management: A Case Study Proposal for Formalization in Public Administration Domain: design through the use of Reverse Logistics Focus on Enterprise Assessment

FITMAN / FIWARE technology Silva C1, Gouveia J2 Han H1, Ponce-Cueto E2 Castro A1, Cestari J2, Loures E3, Lima E4, Santos E5 Abstract: The present paper aims to contribute Anaya V1, Ortiz A2 to the development of the theory concerning the Abstract: Formalization can help firms better Abstract: For over a decade, the advent of e-Gov- models of sustainable supply chain management. manage their reverse logistics operations. The ernment increased the need to address its typical Abstract: The current manufacturing landscape is Argues that the development of a model of sus- main goal of this paper is to propose a theoreti- scenario’s issues with a significant number of in- defined by a strong emphasis on innovation and tainable supply chain management, combined cal framework to help companies formalize their teroperability conceptual frameworks, consider- design, in an ever increasing society that uses with a set of appropriate support tools at different reverse logistics programs. The theoretical model ing aspects related to social, political and regional different electronic devices and where individu- levels of management (strategic and operational) provides executed instructions for firms formaliza- factors. However, such frameworks rely mostly on als and companies use diverse digital channels will help organizations to develop integrated sus- tion, with written rules and standard procedures, services and technological concerns, despite the to give their opinion, to share knowledge or to tainability programs in the management of or- in consequence to better control their reverse existence of works in the literature that identify communicate in general. IT trends have evolved ganizations. The development of a Case Study al- logistics. The theoretical structure covers all the different perspectives in the Public Administration from democratization of the web (web 2.0), to lowed sharing a set of support sustainability prac- stages in reverse logistics, from return collection to (PA) and governmental aspects of interoperabil- the analysis of unstructured data, handling of big tices implemented in the Purchasing Process. This sorting and treatment processes. Companies can ity. In both approaches, the literature does not amount of data and predictive analysis. There are Case Study, combined with the Literature Review, set up and improve their own formalization system have a particular contribution relating PA do- sectors where some of those technologies are un- allowed the construction of a framework for the based on the theoretical framework proposed in mains with interoperability frameworks concern- der test. All those enforce that differentiation is a Sustainable Supply Chain Management. The key this paper. ing the coherent definition of models, structured competitive advantage only when products and feature differentiating of this framework its opera- interoperability assessment (IA), concerns and services are covering customers’ needs. This paper tional nature, by integrating a set of supporting Keywords: Theoretical framework; Formalization; barriers. This paper presents a correlation analysis probe into how these techniques (analysis of un- sustainability practices. Reverse logistics. of the existing frameworks, considering the ele- structured data, social opinion mining, semantic ments related to PA and aspects associated to the annotation, etc) can be applied in the conceptuali- Keywords: Sustainability; Supply Chain Management; observation and assessment of an organizational zation phase of the product lifecycle to support de- Sustainability Tools; Case Study. interoperability. This analysis can be used by de- signers in the innovative design of products, while cision makers as a tool for knowledge manage- considering the interaction with manufacturing ment concerning the prioritization and selection restrictions. The provided solution is built on soft- of attributes that best support the interoperability ware modules develop in FITMAN (Fitman (2015)) assessment in PA domain. and FIWARE (Fi-ware (2015)) European projects. Keywords: Interoperability Frameworks; Keywords: Social opinion mining; product lifecycle; e-Government; Public Administration. IT architectures; IT software platforms. 1 Hui Han ([email protected]) Department of Industrial Engineering, Business Administration and Statistic E.T.S. Industrial Engineering, Universidad Politécnica de Madrid C/ José Gutiérrez Abascal 2, 28006 Madrid, Spain 1 Alexandre da Costa Castro ([email protected]). The first author is funded by the China Scholarship Council (CSC) 2 José Marcelo Almeida Cestari ([email protected]) from the Chinese Ministry of Education 3 Eduardo Rocha Loures ([email protected]) 1 Cláudia Silva ([email protected]) 4 Edson Pinheiro de Lima ([email protected]) 2 Eva Ponce-Cueto, PhD ([email protected]) 1 Víctor Anaya ([email protected]) 2 Joaquim Borges Gouveia ([email protected]) 5 Eduardo Alves Portela Santos ([email protected]) Department of Industrial Engineering, 2 Angel Ortiz ([email protected]) Dpto de Economia, Gestão e Engenharia Industrial. Business Administration and Statistic Industrial & Systems Engineering Postgraduate Program. Research Center on Production Management and Engineering Universidade de Aveiro E.T.S. Industrial Engineering, Universidad Politécnica de Madrid Polytechnic School. Pontifical Catholic University of Parana – Brazil (CIGIP). Polytecnical University of Valencia, Valencia, Spain. 3810-193 Aveiro, Portugal C/ José Gutiérrez Abascal 2, 28006 Madrid, Spain Rua Imaculada Conceição, 1155, Prado Velho, Curitiba-PR, Brazil. 72 73 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Genetic algorithms applied Conceptual methodology for Current Trends in Recovering A Flexible Model Approach for in realistic job-shop handling unexpected events Used Products in Retail Fashion Production Planning scheduling problems with in hierarchical production Industry: An Exploratory Study alternative routes and planning Sampaio RJB1, Wollmann RRG2 dependent setup times Bukhari M1, Carrasco-Gallego R1, Ponce-Cueto E1 Abstract: Previous studies on production planning Vargas A1, Boza A1, Patel S2, Patel D2, have indicated that it is particularly important 1 1 Abstract: Fashion industry is currently shifting to- 1 2 3 Cuenca Ll , Ortiz A developing flexible production planning in order Branco R, Coelho A , Mayerle S wards sustainable practices through the entire sup- to have updated estimates of demands, of avail- ply chain. Many fashion retailers like H&M, Zara Abstract: An inter-enterprise architecture allows able capacity, of available resources, and so on. Abstract: This paper discusses the application of and others consider sustainability the cornerstone enterprises that make up collaborative networks However, existing schemes to approach this issue heuristic-based evolutionary technique in search of their corporate social responsibility programs. At to model holistically and integrally business proc- do not have enough flexibility to use updated in- for solutions concerning the dynamic job-shop the same time, Extended Producer Responsibility esses, human resources, organizational structure formation whenever it is required, thus not provid- scheduling problems with dependent setup times (EPR) legislation is holding manufacturers and re- and technology. Inter-enterprise architecture can ing a flexible approach to tack care of the constant and alternate routes. With a combinatorial nature, tailers responsible, especially in Europe, for waste be used to solve the different issues that collabo- update information in a rolling planning scheme. these problems belong to an NP-hard class, and generated at end-of-use and end-of-life phases for rative networks face on a daily basis. The com- they have an aggravated condition regarding their some specific products. Finding alternatives to the ponents of an inter-enterprise architecture are: Keywords: Production planning; clearing function; application in realistic, dynamic and more com- landfill for textile waste will extend textile life, con- framework, modelling language and methodol- linear programming decomposition. plex cases than the traditional static ones. At first, tributing to the development of circular economy ogy. A conceptual methodology that addresses due to the flexibility of routes, the routes are cho- and sustainable business models in the fashion the problem of unexpected events management sen and then the activities scheduling in relation industry. This study identifies and characterizes, as in the context of hierarchical production planning to a particular planning horizon. Considering that a first stage research, current practices of product to improve decision-making in collaborative envi- setup times are dependent upon these choices, recovery for used textile in France and Germany ronments is proposed and validated in a Spanish the proposed genetic algorithm combines these using comparative case studies. Characterizing the collaborative network of the tile sector. two phases and applies heuristics to accelerate reverse logistics models for textiles in each country genetic convergence, but without losing the ho- will help identifying best practices for recovering Keywords: Inter-enterprise architecture; collaborative mogeneity of the population. used clothing in Europe. network; hierarchical production planning; unexpected events; methodology. Keywords: Genetic algorithms; dispatching rules; Keywords: Reverse logistics; fashion industry; scheduling in job-shop. textile waste; product recovery; take-back.

1 Rogério Malta Branco ([email protected]) 1 Mohammad Bukhari ([email protected]), 1 Alix Vargas ([email protected]) Couse of Industrial Automation. IFRS Campus Rio Grande. Rio Ruth Carrasco-Gallego ([email protected]), Centro de Investigación en Gestión e Ingeniería de Producción Grande, RS, Brazil. Eva Ponce-Cueto ([email protected]) (CIGIP). Universitat Politècnica de València. Camino de Vera s/n Ed 8G -1º y 4º planta Acc D Dpto. de Ingeniería de Organización, 2 Antônio Sérgio Coelho ([email protected]) 1 Raimundo José Borges de Sampaio ([email protected]) (Ciudad Politécnica de la Innovación) Valencia Spain. Administración de Empresas y Estadística. 3 Sérgio Fernando Mayerle ([email protected]) 2 Rafael Rodrigues Guimarães Wollmann ([email protected]) Escuela Técnica Superior de Ingenieros Industriales. Dept. of Production Engineering. Universidade Federal de Santa 2 London South Bank University, School of Engineering, 103 Universidad Politécnica de Madrid. Dept. of Industrial and Systems Engineering. Pontifical Catholic Catarina. Florianópolis, SC Brazil. Borough Road, SE1 0AA, London, United Kingdom C/José Gutiérrez Abascal 2, 28006 Madrid University of Parana. Curitiba, PR 80.215-901, Brazil. 74 75 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Using Big Data for Competitive Performance measures of Effectiveness of Holt Winter Main Factors Affecting the Dimensions Improvement in a Reverse Logistics: a survey in Models as aid to Production Development of Interorgani- Telco Company Brazilian companies Alignment zational Partnerships in Bio- diesel Supply Chain in Brazil Novo R1, Neves J2 Giuriatto NT1, Chaves GL2, Ferreira KA3 Pinto J1, Benitez GB2, Furtado JC3, Nara EOB4, Siluk JCM5 Ribeiro ECB1, Moreira AC2, Ferreira LMDF3, Abstract: This is a case study on how a telecom- Abstract: The purpose of this research was to de- Souza LLC4, César AS5 munications company is improving its competitive termine the most frequently used performance Abstract: The research aimed to investigate and dimensions using Big Data. Even though the com- measures for the evaluation of reverse logistics assess the use of holt-winters model through Abstract: Partnership in supply chain stands out for pany were already using traditional data analytic in Brazilian companies. Furthermore, we sought NCSS (Number Cruncher Statistical System) in the the need to coordinate the productive activity be- tools, they are building Big Data systems to ana- to verify whether a correlation exists between planning process optimization of industrial manu- tween different economic agents who often have lyze larger amounts of data, in a faster and more certain performance measure dimensions (cost, facturing production, evaluating the production conflicting goals. Thus, the aim of this paper is to efficient way. They are achieving improvements in asset management, customer service, and pro- of a product in a business accessories manufactur- analyse how the partnerships producer/supplier are some competitive dimensions, such as reducing ductivity) and company size and their sectors of er for motorcyclists. Aimed up align demand fore- developed in biodiesel supply chain, through the operational costs, increase revenue through more the economy. Therefore, a survey of 125 Brazilian cast using historical sales data that were imple- motivating and facilitating factors that affect this accurate measurement of their service usage and companies from different industrial sectors was mented in NCSS statistical tool. The construction relationship. The methodological aspect involves a improved quality of service delivered to customers. conducted. According to statistical analysis, it was of modeling was based on the method proposed multiple case study conducted in three supply chains found that large-sized companies are those that by Armstrong (2001), and from statistical mod- located in the South Region of Brazil, which have Keywords: Big Data; competitive dimensions; most frequently adopt performance measures eling been generated scenarios demand forecast, used semi-structured interviews. We involved in this business intelligence; technological innovation. to assess reverse logistics in Brazil; especially to the results found evidenced the effectiveness level investigation the three largest biodiesel producer evaluate productivity levels. However, no cor- of methods adopted. plants in the South Region and the two most repre- relation was verified between the performance sentative cooperatives in providing raw material for measure dimensions evaluated and company size. Keywords: Forecasting; NCSS; Holt-Winter Models. each one of the selected plants, totalling six coop- In addition to determining the major measures eratives. We realized through the found motivating used, this study is expected to provide informa- and facilitating factors that, despite the existing con- tion to support decision making in companies, flicts, both plants and cooperatives have shown the resulting in improvements in reverse logistics and desire to renew the partnership over time. competitiveness. Keywords: Supply chain; partnership; biodiesel. Keywords: Performance measures; reverse logistics metrics; survey.

1 Eliene Cristina Barros Ribeiro ([email protected]). 2 António Carrizo Moreira. 3 Luís Miguel Domingues Fernandes Ferreira. 1 Naiara Tomazelli Giuriatto Universidade de Aveiro. Industry Engineering, Management ([email protected]) and Economics Department. University Campus of Santiago 2 Gisele de Lorena Diniz Chaves 3810-193 – Aveiro/Portugal. ([email protected]) Dept.of Engineering and Technology, Federal University of 1 Jander Pinto ([email protected]) 4 Leonardo Leocádio Coelho de Souza. Espírito Santo, Rodovia BR 101 Norte, Km 60, Bairro Litorâneo, 2 Guilherme Brittes Benitez ([email protected]) Universidade Federal do Maranhão, Campus of Imperatriz, Rua 29.932-540, São Mateus – ES, Brazil. 3 João Carlos Furtado ([email protected]) Urbano Santos s/n, Centro – Imperatriz/MA, Brazil. 1 Rafael Fernandes Novo ([email protected]) 4 Elpidio Oscar Benitez Nara ([email protected]) 3 Karine Araujo Ferreira ([email protected])Dept. of Produc- 5 Aldara da Silva César. 2 José Manoel Souza das Neves ([email protected]) 5 Julio Cezar Mairesse Siluk [email protected]) tion Engineering, School of Mining, Universidade Federal Fluminense, Agribusiness Department, Centro Paula Souza - Unidade de Pós-Graduação, Extensão e Federal University of Ouro Preto, Campus Universitário - Morro Dept. of Production Engineering. University of Santa Maria. Avenida dos Trabalhadores, 420, Pesquisa. Rua Bandeirantes, 169 –São Paulo – SP, Brazil. do Cruzeiro, 35400-000, Ouro Preto – MG, Brazil. Santa Maria, Avenue Roraima 1000, Brazil. Vila Santa Cecília, Volta Redonda/RJ, Brazil. 76 77 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

The Pressures of the Brazilian Production Planning and A model that integrates Conceptual Framework for Pre-Salt Production on the Control: Case study of a small direct and reverse flows in applying Internet of Things National Refining Sector dairy industry omnichannel logistics networks in Production Systems for Sensing Enterprises Yabiko R1, Chicata F2, Bone R3 Motta B1, Sampaio F2, Borges L3, Mendonça L4, Guerrero-Lorente J1, Ponce-Cueto E2, Blanco E3 Evangelista W5 Boza A1, Cortes B2, Alemany MM3, Cuenca L4 Abstract: The objective of this article is to analyze Abstract: A more complex logistics network has the current production capacity of the Brazilian re- Abstract: This paper is a case study developed to be managed by retailers that also offer online Abstract: Sensing Enterprise is a new concept, fining sector and how much it should be increased in order to define the Production Planning and sales, since new shipping and drop off options which appears with the Internet of Things (IoT) in order to process the oil from the pre-salt layer. Control (PPC) of a small business in the dairy in- are offered to consumers in order to satisfy their application in industry. This technology applied The variables considered were refining capacity, dustry, located in Brazil’s southeast region. The expectations. The main goal of this paper is to in production systems provides many benefits like refined volume, and utilization factor of refiner- methods used to research were literature reviews propose a mixed integer linear programming better transparency or real time information. This ies, production profile and domestic demand for on the PPC and mapping of the productive proc- (MILP) model that integrates forward and reverse approach proposes a conceptual framework for petroleum products. We conclude that oil produc- esses of the two production lines in the company material flows in a retailer’s omnichannel logistics IoT application in Production Systems. The aim tion will exceed domestic consumption. However, through personal observations and semi-struc- network. The model proposed helps to determine of this framework is helping enterprises to iden- the refined volume is short of demand, even tured interviews with employees. The main activi- the mix of orders and returns flows that minimizes tify the main elements to apply IoT in Production with the investments announced by Petrobras. To ties of strategic planning and production schedul- costs, and also allows to quantify key trade Systems. To create this framework, a literature re- achieve self-sufficiency by 2030, it would be nec- ing were analyzed to define the ideal activities. offs associated to the different options offer in view has been made and the main components of essary the implementation of two refineries with As a result, the Production Planning and Control omnichannel models. IoT in Sensing Enterprise in production proposals the refining capacity of 350 thousand barrels of was defined and Operation Management was im- have been identify. Thus, these elements and its oil per day each. proved. This also resulted in optimized resources Keywords: Commercial returns; reverse logistics relations have been the source for the conceptual and reduction of stock formation of finished prod- networks; omnichannel; framework proposed. Keywords: Brazil; Pre-Salt; Oil Derivatives; Self- ucts, which in this case are extremely perishable. Sufficiency; Refining. However, more research is needed to define the Keywords: Internet of Things; Sensing Enterprise; percentage of success of the suggestions made in Production System; Information System; Concep- other industries of the sector. tual Framework. Keywords: Production Planning Control; Operations Management; Dairy Industry.

1 Javier Guerrero Lorente ([email protected]) 1 Bruno de Barros Motta ([email protected]) PhD. Student. Part time Lecturer. Dpto. de Ingeniería de Arizona State University, Tempe, AZ 85281, USA - Bolsista da Organización, Administración de Empresas y Estadística. ETSII. CAPES - Proc. Nº 17389/2013. Universidad Politécnica de Madrid. CAPES Foundation, Ministry of Education of Brazil, Brasilia, DF 70040020, Brazil. 2 Eva Ponce Cueto ([email protected]) 1 Raíssa Fernandes Yabiko ([email protected]) Associate Professor. Dpto. de Ingeniería de Organización, 1 Andrés Boza García ([email protected]) 2 Fabíola Siomara Liboreiro Chicata ([email protected]) 2 Fádua Maria do Amaral Sampaio ([email protected]) Administración de Empresas y Estadística. ETSII. 2 Beatriz Cortés Santamaría ([email protected]) Petroleum Engineering, Polytechnic School of Federal University 3 Laureilton José Almeida Borges ([email protected]) Universidad Politécnica de Madrid. 3 María del Mar Alemany Díaz ([email protected]) of Rio de Janeiro, Brazil. 4 Luciana Mendonça ([email protected]) 4 Llanos Cuenca González ([email protected]) 3 Edgar E. Blanco 5 Wemerton Luís Evangelista ([email protected]) 3 Rosemarie Bröker Bone ([email protected]) Principal Research Associate. MIT Center for Transportation and Research Centre on Production Management and Engineering Department of Industrial Engineering - DIE, Instituto Federal de Minas Gerais - Campus Santa Luzia, Logistics. Massachusetts Institute of Technology. (CIGIP), Universitat Politècnica de València, Polytechnic School of the Federal University of Rio de Janeiro Érico Veríssimo St., 317, Santa Luzia, MG 33115390, Brazil. Cambridge, MA. Cno. De Vera s/n, 46022, Valencia, Spain 78 79 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Greenness indicators for the Differentiation of the Difficulty A multidimensional framework The Reverse Logistics on Madrid-Lyon freight transport Level of Supply Chain for the classification of stock- Companies’ Perspective - corridor Management Integration keeping units Case Studies Actions Benedito E1, Corominas A2, Olivella J3, Pastor R4 Ferreira L M1, Arantes A2 Gonçalves M1, Silva A2 Arantes F1, Leite M2, Bornia A C3 Abstract: This is a case study on how a telecom- Abstract: Changes to an organization’s internal Abstract: The Reverse Logistics is a research area munications company is improving its competitive and external environment may cause an increase that has received special attention by academic Abstract: Integration is a key factor to ensure align- dimensions using Big Data. Even though the com- in the number of stock-keeping units in inventory. community (researchers, students and teachers) ment of actions throughout the supply chain, in- pany were already using traditional data analytic Therefore a stock-keeping unit classification and and this is the reason to improve the understand- creasing the competitiveness of companies. Howev- tools, they are building Big Data systems to ana- corresponding grouping become highly important ing of this issue. The aim of this paper is, based on er, to integrate upstream and downstream actions lyze larger amounts of data, in a faster and more for improving the inventory management process. a study made in a previous work, to emphases the is quite a complex task that involves different levels efficient way. They are achieving improvements in In this paper we propose a framework for stock- results obtained by the analysis of the evolution of difficulty. Several studies have been developed to some competitive dimensions, such as reducing keeping unit classification in an industrial context of the papers about Reverse Logistics, published assess the supply chain management integration operational costs, increase revenue through more considering a three-dimensional approach: value in scientific journals in 2004 – 2014, to analyze (SCMI), with different actions corresponding to inte- accurate measurement of their service usage and of usage; criticality and demand variability. This and characterize the Portuguese companies’ per- gration among chain members; nevertheless, little improved quality of service delivered to customers. approach emphasizes the importance of stock- spective, based on three aspects: the concept, the has been discussed about the level of integration re- keeping units that despite their small value are of returns and the environmental impact. This is a quired for each activity. Thus, this research proposes Keywords: Big Data; competitive dimensions; vital importance for the operations/production of working paper that pretends to present and de- an initial assessment of the differentiation of the business intelligence; technological innovation. the organization. scribe the methodology used to study the perspec- difficulty level between the actions of SCMI, in order tives of different Portuguese companies. to facilitate the planning of these actions gradually Keywords: Stock-keeping unit; inventory and consistently, using the Item Response Theory management; framework. Keywords: Reverse logistics; literature review; (IRT). The selected SCMI actions were ranked ac- case-study methodology. cording to the difficulty level for their implementa- tion, allowing differentiating the simplest tasks to be performed from those that require a higher level of integration between partners.

Keywords: Supply chain management; level of integration; alignment; Item Response Theory.

1 Fernanda Arantes ([email protected]) Dpto. of Production and Systems Engineering. Federal University of Santa Catarina. Rua José Gomes de Sá Filho, 345C, João Pessoa-PB, Brazil. 1 Ernest Benedito ([email protected]) 2 Maria Leite ([email protected]) 1 Luís Miguel D. F. Ferreira ([email protected]) 2 Albert Corominas ([email protected]) Dept. of Production Engineering. Federal University of Paraiba. Economics, Management and Industrial Engineering Department, 3 Jordi Olivella ([email protected]) Centro de Tecnologia, Campus I, Bloco G, João Pessoa-PB, Brazil. 1 Mélodine Gonçalves ([email protected]) University of Aveiro, Aveiro, 3810-193, Portugal 4 Rafael Pastor ( [email protected]) 2 Ângela Silva ([email protected]) 3 Antonio Cezar Bornia ([email protected]) Dpto. de Organización de Empresas. Institut d’Organització Dpto. of Production and Systems Engineering. 2 Amílcar Arantes ([email protected]) Faculdade Engenharia e Tecnologias. i Control de Sistemes Industrials. Universitat Politècnica de Federal University of Santa Catarina. Campus Universitário CERIS, CESUR, Instituto Superior Técnico, Universidade de Universidade Lusíada. Largo Tinoco de Sousa, Catalunya. Avda. Diagonal 647, 08028 Barcelona. Trindade, Caixa Postal 476, Florianópolis, Brazil. Lisboa, Av. Rovisco Pais, Lisbon 1049-001 Portugal 4760-108 Vila Nova de Famalicão. Portugal. 80 81 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Reduction of Drying Process Time Integrating Value Does Sustainable Supply Chains Transport KPIs for supply of Natural Cork Stoppers Process Stream Maps with Waste Practices Increase Companies chain improvement. in Lean Improvement Efforts Identification Diagrams Performance? A literature analysis

Pinho TM1, Campos D2, Boaventura-Cunha J1, Carvalho D1, Ferrete L, Magalhães A, Ferreira J Pinto L1, Borges Gouveia JA2, Ferreira, L3 Domínguez-Caamaño P1, García-Arca J, Azevedo A3, Moreira AP3 Fernandez-González AJ, Prado-Prado JC Abstract: Value Stream Maps are the most com- Abstract: The recent worldwide crisis, in finance Abstract: Cork is a material with a significant eco- mon tools used to process mapping, but several and energy areas, is likely to reinforce the im- Abstract Through a content analysis since 1998 nomic, social and environmental impact. Due to its limitation are recognized by professionals and portance of sustainable development within to 2014, this article analyzes the evolution of the characteristic properties, this material exhibits a di- academics. Another process mapping tool with strategic intents of states and firms. Companies transport indicators in the context of managing versified applicability, incorporating several economic more features and capabilities called “Waste have increasingly recognized the need to pursue the supply chain. Finally a set of indicators is sectors. Among these, the natural cork stoppers in- Identification Diagrams” (WID) is being developed not only economic but also environmental and extracted from the articles. This set of indicators dustry reveals the greatest potential, being its produc- in the Production Systems Department of the social goals. Using a multiple case study, eight can be considered a basic “pack” of KPIs (Key tion higher than 50% of the total cork products. This University of Minho. Since both tools have their ad- focal companies were investigated through semi- performance Indicators), reflecting the common work is encompassed in the Pilot Case IV of the FOCUS vantages and drawbacks, a new tool is proposed in structured interview, how sustainable internal needs of organizations that require freight. (Advances in Forestry Control and aUtomation Systems this paper which includes features from VSM and and external practices are being incorporated by in Europe) project. The aim is to develop lean improve- WID hoping to grasp the best of both tools. The re- industrial companies across the supply chain, as Keywords: Indicator; SCM; Delivery; KPI; logistics. ment suggestions for the cork-stoppers value stream sult is that this new tool becomes more complete well as the performance measures used for evalu- which if implemented could lead to shorter production ate the influence of sustainable practices on focal lead time and increased efficiency. The lean method in terms of availability of information and more effective in communicating information, but, on companies and the impact of those practices on of Value Stream Mapping (VSM) was used, since this the global performance. The paper contributes to provides an overview of the entire production process, the other hand, is not able to represent layout and understand the potential of sustainable practices rather than having process-specific focus, and offers multiple roots as WID. on the company’s performance explored through a systematic way of finding the sources of problems semi structured interviews on eight industrial com- and solving them. Based on this, it will be possible to Keywords: Value Stream Mapping; Waste Iden- panies. We identify through empirical evidence propose and develop solutions, to improve or refor- tification Diagrams; Visual Effectiveness; Lean the environmental and social practices with larger mulate the necessary processes, in order to make the Manufacturing. production line more efficient. Through the developed application in business and their implications on VSM and analysis of thermal images was identified as economic, environmental and social performance. critical the cork stoppers drying process. A conceptual The paper draws useful lessons for companies and proposal of a new drying machine is also presented. practitioners who seek sustainable practices.

Keywords: Drying; natural cork stoppers industry; Keywords: Sustainable supply chains; Performance; model predictive control; VSM. Case studies; Portugal.

1 Tatiana M. Pinho ([email protected]) 1 Luisa Alexandra Pinto ([email protected]) J. Boaventura-Cunha School of Technology and Management of Lamego/ CI&DETS, Universidade de Trás-os-Montes e Alto Douro, UTAD, Polytechnic Institute of Viseu, Av. José Maria Vale de Andrade, Escola de Ciências e Tecnologia, Quinta de Prados, 5000-801 Campus Politécnico, 3504-510 Viseu – Portugal. Vila Real, Portugal and INESC TEC Technology and Science. 2 Joaquim Borges Gouveia ([email protected]) 2 Daniel Campos | INESC TEC Technology and Science. 3 Luis Miguel Ferreira ([email protected]) 1 Dinis Carvalho ([email protected]) 1 Pablo Domínguez Caamaño (pablo.domí[email protected]) 3 Américo Azevedo and A. Paulo Moreira Dpto. de Produção e Sistemas. Dept of Economics, Management and Industrial Engineering, Grupo de Ingeniería de Organización (GIO). INESC TEC Technology and Science and FEUP. Escola de Engenharia. Universidade do Minho. Campus de University of Aveiro, Campus Universitário de Santiago, 3810- Escola de Enxeñería Industrial, Faculty of Engineering, University of Porto. Azurém, 4804-533 Guimarães 193 Aveiro,Portugal. Campus Lagoas-Marcosende, C/ Maxwell, 36310 Vigo, Spain. 82 83 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Establishing a link between Deploying “Packaging Logistics” Identifying Interorganizational How to design an efficient and lean practices and corporate in paper napkins Relationships Through sustainable box? sustainability Theoretical Indicators: A Study García-Arca J1, González-Portela Garrido AT, In The Milk Production Chain García-Arca J1, González-Portela Garrido AT, Prado-Prado JC Comesaña-Benavides JA, Prado-Prado JC Silva C1, Vaz P2 Abstract: In this paper, the potential of “packag- Okano MT1, Vendrametto O2, Santos OS3, Abstract: Packaging is one of the transversal ele- Abstract: In this paper we describe how the con- ing logistics” for improving efficiency and sustain- Fernandes ME4 ments that supports an efficient and sustainable cept mapping methodology, which combines ability in the supply chain is presented from an supply chain. However, there are few methods to a qualitative case study approach – based on applied point of view. After synthesizing the main Abstract: The literature on the interorganizational objectively measure the impact of packaging de- interviews, focus groups and plant visits – and conceptual issues of “Packaging Logistics”, the pa- relationship between companies and organiza- sign on this efficiency and sustainability. In this quantitative methods – using software and data- per focuses on the analysis and improvement of a tions has increased in recent years, but there are still paper, a method for designing boxes is presented driven mapping methods – was used to answer sample of 13 references of paper napkins. doubts about the various settings. The inter-organ- (ESB, “Efficient and Sustainable Box”). Going be- the following question: can lean manufacturing izational networks are important in economic life, yond proposing a theoretical method, the authors contribute to a company environmental and so- Keywords: Packaging; logistics; supply chain; the fact facilitate the complex interdependence be- have testing it in a company following the “action cial sustainability? The conclusions of the research sustainability; paper napkins. tween transactional and cooperative organizations. research” approach. are empirically analyzed. As expected the impact A need identified in the literature is the lack of indi- of lean on productivity and process efficiency was cators to measure and identify the types of existing Keywords: Packaging; logistics; supply chain; identified but the results also demonstrates that networks. The objective of this research is to exam- sustainability; box. it has a positive effect on business sustainability. ine the interorganizational relationships of two milk chains through indicators proposed by the theories Keywords: Lean Practices; Concept Mapping; of the four authors, characterizing them as network Corporate Sustainability. or not and what the benefits obtained by the chain organization. The results showed that interorgani- zational relationships are small and largely limited to the sale of milk or dairy cooperatives. These rela- tionships relate only to trade relations between the owner and purchaser of milk. But when the produc- ers are organized in associations or networks, inter- organizational relationships and increase benefits for all participants in the network.

Keywords: Interorganizational networks; dairy chain; Interorganizational Systems.

1 Marcelo Tsuguio Okano ([email protected]) 2 Oduvaldo Vendrametto ([email protected]) 1 Paulo Vaz ([email protected]) Paulista University. São Paulo. SP. Brazil Politechnic Insitute of Viseu, Viseu, Portugal. 3 Osmildo Sobral dos Santos ([email protected]) 1 Jesús García-Arca ([email protected]) 1 Jesús García-Arca ([email protected]) Potiguar University. Natal. RN. Brazil. 2 Cristóvão Silva ([email protected]) Grupo de Ingeniería de Organización (GIO). Grupo de Ingeniería de Organización (GIO). Mechanical Engineering Department, CEMUC, Escuela de Ingeniería Industrial. Universidad de Vigo. Campus 4 Marcelo Eloy Fernandes ([email protected]) Escuela de Ingeniería Industrial. Universidad de Vigo. Campus University of Coimbra, Coimbra, Portugal. Lagoas-Marcosende, c/Maxwell 9, 36310 Vigo (Spain). FATEC Barueri. São Paulo. SP. Brazil. Lagoas-Marcosende, c/Maxwell 9, 36310 Vigo (Spain). 84 85 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Application of Lean Industrial Vertical Portals: Assembly lines for end-of-life Activity-Based Cost Equations Accounting for production Influence of Cluster Membership products: improving their Systems: Extending the costs management in lean on Participants’ Perceptions efficiency Predictive Power of TDABC enterprises: a case study in an of Future Value Creation, auto parts company Motivations and Expectations Cardoso J1, Xambre AR2, Fernandes R3 Santana A1, Afonso P2

Abstract: To compete in a global market, compa- Abstract: Activity Based Cost Management (ABCM) Soranso LM1, Cavalcanti D2, Meirelles JLF3, Santos S1, Barros AC2, Campos P3 nies must be flexible and have high levels of re- systems have been presented in the literature Rossetti N4 sponsiveness to changes in the demand (either in as the most sophisticated approaches for cost Abstract: Increasingly, web-based portals are used as terms of types of products or volume). This means management and costing purposes. Nevertheless, Abstract: This study deals with the application a vehicle to meet the needs of both Business-to-Con- that traditional mass production systems, such as the theoretical relevance and practical applicability of account reports, as proposed by the Lean sumer (B2C) and Business-to-Business (B2B) markets. assembly lines, must be adapted and improved in of both ABC and Time-driven ABC models is still an Accounting (LA) methodology, as a management Several authors have highlighted the importance of order to incorporate the required flexibility. open question. The aim of this paper is to propose tool to evaluate the cost results in the lean manu- companies’ participation in clusters as a way to foster Activity-Based Cost Equations Systems (ABCES) as facturing cells and also compares the deviation networking and relationships among networks of or- Keywords: Assembly line; efficiency; production an extended and more powerful tool for decision between the traditional cost per unit and the aver- ganizations towards the identification of new business systems. making in the context of ABCM. A critical analysis age cost per unit as in the Value Stream Costing opportunities. And yet, studies about the motivations of the literature on TDABC has been made in order (VSC) method. According to the unit managers of and expectations of companies to actively participate to contextualize and discuss which developments a Lean Manufacturing (LM) company, one of the in web-based portals as means of networking and op- on ABCM have been proposed recently or may be greatest challenges, after the modifications in the portunity search are scarce in literature. This paper, expected in the near future. ABCES is intended production system, is the demonstration of the fi- based on a case study of the Portuguese Manufactur- to be an extended version of TDABC with a focus nancial benefits achieved due to the lean changes. ing Technologies Cluster (PRODUTECH), investigates on minimizing the problems encountered in the Mainly because of the conflict between the prod- how cluster membership affects the perception of fu- latter and with a particular concern in terms of uct cost calculation method and the production ture value creation, motivations and expectations of applicability and a predictive vocation. A specific costs indicators. The encountered results corrobo- companies to participate in the cluster web-based por- problem in a real context is used to illustrate the rate with the literature in regarding of the need tal. The results showed that perceptions of future value proposed approach. ABCES may support more for adapting the cost controlling system adopted creation, motivations and expectations for participa- complex mathematical formulations, cost models in Lean Enterprises. tion and/or search in the industrial portal are in fact and algorithms for cost modelling, simulation and related with being a member or not of PRODUTECH. optimization. Keywords: Lean Accounting; Value Stream Costing; Cost Management. Keywords: Clusters; Industrial Vertical Portal; Keywords: Cost Management; Costing Systems; Case Study. Activity Based Costing (ABC); Time-Driven Activity Based Costing (TDABC); Activity-Based Cost Equations Systems (ABCES). 1 Sara Santos ([email protected]) 1 Jorge Cardoso ([email protected]) 2 Ana Cristina Barros ([email protected]) Bosch Security Systems S.A, EN 109, Lugar da Pardala, 3 Pedro Campos (e-mail : [email protected]) Zona Industrial de Ovar, 3880-728 Ovar, Portugal. INESC TEC and Faculty of Economy, University of Porto. Rua Dr. 2 Ana Raquel Xambre ([email protected]) 1 Lígia Martinez Soranso ([email protected]) Roberto Frias, 4200-464 Porto, Portugal DEGEI / CIDMA – Universidade de Aveiro, 2 Dalmo Cavalcanti ([email protected]) 1 Alex Fabiano Bertollo Santana ([email protected]) This research was supported by the Project "NORTE-07-0124-FEDER-000057", Campus Universitário de Santiago, 3810-193 Aveiro, Portugal. 3 Jorge Luís Faria Meirelles ([email protected]) 2 Paulo Sérgio Lima Pereira Afonso ([email protected]) financed by the ON.2 – O Novo Norte, under the National Strategic Refer- 4 Nara Rossetti ([email protected]) ence Framework (NSRF), through the European Regional Development Fund 3 Rui Fernandes ([email protected]) Production and Systems Department. Dept.Production Engineering. Federal University of São Carlos. (ERDF), and by national funds, through the Portuguese funding agency, Bosch Security Systems S.A, EN 109, Lugar da Pardala, School of Engineering. University of Minho. Sorocaba. Rodovia João Leme dos Santos (SP-264), Km 110, Brazil. Fundação para a Ciência e a Tecnologia (FCT). Zona Industrial de Ovar, 3880-728 Ovar, Portugal. Campus de Azurém, 4800-058 Guimarães, Portugal. 86 87 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Analysis and implementation Improvement in the fabrication Maturity models in supply chain A tool to visually explain the of the system FIFO for one process and adjustment to the sustainability: a literature review zones of influence of several production line. norm NR-12 of a platform of distribution centres in a bucket’s elevators Correia E1, Azevedo S2, Carvalho H3 network Guimarães GE1, Pedrali PC2, Duarte LC3, Abstract: This paper aims to explore the different Galeazzi D4, Campos M5 Campos M1, Guimarães GE2, Pedrali PC3, maturity models that have been used in the con- Maligo C1 Duarte LC4, Galeazzi D5 text of supply chain sustainability. Given the rel- Abstract: The area of methods and processes re- evance of the topic a systematic literature review Abstract: The concept of zone of influence is bound sponsible for the routing of the fabrication’s proc- Abstract: The current study will present an adjust- is performed to identity a set of maturity models to arise in a great variety of situations involving ess of items and components used in the products ment project of the norm NR-12 of a platform of that have been developed in order to assess the explanations about supply chain, logistics or of the company, responsible too for the machine’s bucket’s elevators. The project is outdated in re- different levels of SC sustainability. Also, the main distribution of goods or services. Although the programming through CNC (Computerized Numeric spect to fabrication process and also do not attend focus of analysis performed and the shapes of the concept itself is not particularly difficult to explain Command), also working in the attendance and the requirement of the technical norm of security. maturity models are explored. The guidelines on or understand, the classroom experience strongly participation in the process improvements of in- An analysis will be realized, identifying and correct- conducting a systematic literature review were fol- recommends the use of drawing or any visual aid dustrial management and in the productive proc- ing occasional problems adjusting them to the nr-12 lowed to ensure that an unbiased and valid evalu- to obtain effective and fast results. This work is the ess applying techniques and resources that serve requirements, looking for the lower costs and the ation was conducted. The novelty of this research result of the search for a tool which could not only this needs, also operates in the adjustment of maximum utilization of production. Applying those lies in the methodology used for reviewing the lit- provide the visual support teachers need for their machines and processes to the regulatory norms, improvements will be checked if the project meth- erature and in the adoption of a dynamic perspec- explanations but also show – graphically – the in the preparation of work instructions, among odology fulfilled the requirements of the work. tive to analyze the theory developments. effects on form and size of the zones of influence due other activities. The activities where it had supe- to changes in the related variables. This work shows rior involvement will be described succeeding with Keywords: NR-12; work security; bucket’s elevator; Keywords: Maturity Models; Sustainability; how the use of the conditional format resource in a short bibliographical research about the subject project of platform; agro-business. Supply Chain; Systematic; literature; conceptual a Microsoft Excel spreadsheet makes it possible to which will be emphasizing in this work. Occurred framework. construct such a tool, bringing to students, through the elaboration of routes with use of software EMS a visual and simulation-like experience, a deeper (Enterprise Management System), drawing viewers understanding on the subject. like DWG and Teamcenter, also participating in the monitoring in industrial process management and Keywords: Zone of influence; logistics; simulation. production and manufacturing processes.

Keywords: Methods and Processes; Manufacturing; Industrial Engineering; Manufacturing routing; FIFO.

1 Gil Eduardo Guimarães ([email protected]) 1 Manoela Jorge Campos ([email protected]) 1 Elisabete Maria da Fonseca Correia ([email protected]) DCEEng. Unijuí. Engenharia de Produção, UNISEB. Instituto Superior de Contabilidade e Administração de Coimbra (ISCAC). Quinta Agrícola – Bencanta 3045-601 Coimbra, Portugal. 2 Patricia Carolina Pedrali ([email protected]) 2 Gil Eduardo Guimarães ([email protected]) DCEEng, Unijuí. DCEEng. Unijuí. 2 Azevedo G. Susana ([email protected]) 3 Luiz Carlos da Silva Duarte ([email protected]) 3 Patricia Carolina Pedrali ([email protected]) CEFAGE-UBI - Departamento d eGestão e Economia, University DCEEng, Unijuí DCEEng, Unijuí. of Beira Interior, Edificio Ernesto Cruz, 6200-209 Covilhã. 4 Daniel Galeazzi ([email protected]) 4 Luiz Carlos da Silva Duarte ([email protected]) 3 Helena Carvalho ([email protected]) 1 Carlos Maligo ([email protected], DCEEng, Unijuí DCEEng, Unijuí UNIDEMI, Dep. de Engenharia Mecânica e Industrial, Faculdade [email protected]) 5 Manoela Jorge Campos ([email protected]) 5 Daniel Galeazzi ([email protected]) de Ciências e Tecnologia, FCT, Universidade Nova de Lisboa, Independent Consultant. Rua Bambina, 134/606, 22251-050 Engenharia de Produção, UNISEB. DCEEng, Unijuí 2829-516 Caparica, Portugal. Rio de Janeiro, Brazil. 88 89 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Spare Parts Inventory Total Cost of Ownership in the Modelling and simulation of Performance Measurement of Management Using Context of Supply Chain Man- inventory level control in service Total Productive Maintenance in Quantitative and Qualitative agement: an Instructional Case operations management a Production Company Classification Afonso P1, Leite S2 Gibelati E1, Pereira F2 Tasan A.S1, Boztug U.A2 Oliveira1, Vaz2 Abstract: This paper presents and discusses an in- Abstract: A discrete event simulation is one of the Abstract: Total productive maintenance is very class exercise on Total Cost of Ownership (TCO). most used techniques in the field of operations re- important to gain and sustain competitive power Abstract: This paper focuses on the spare parts TCO can be included within the Supply Chain Cost search. It is a technique to support the decision, of service and manufacturing companies. Besides, inventory management of a maintenance provider Management (SCCM) framework being essentially in which the search for a problem solution is per- the performance of total productive maintenance of the health sector, where the commitment to a tool that aims to determine the true cost of buy- formed by analysis of a computational model that has to be measured and considered by managers. ensure the agreed customer service level and ing from a specific supplier. There are some refer- describes the behavior of the system under study. In this study, an integrated performance metric is the guarantee of maximum availability of the ences in the literature on TCO but its dissemination Applications of this technique are found in sev- proposed for total productive maintenance in a devices are relevant issues. Spare parts inventory in the industry has been very slow. Thus, it is impor- eral areas with very significant results. Building a production company based on several perform- management means handling with unpredictable tant to develop and implement case studies and model of discrete event simulation in planning the ance metrics such as; spare parts availability, consumption, since in most cases, it is impossible to instructional cases to promote and disseminate this amount of material is presented in this work. The breakdowns, product quality and efficiency. The in- know in advance when a specific spare part will be technique among both academics and practition- main objective is the definition of the ideal inven- tegrated performance metric is formulated using necessary or the needed amount. Determining an ers. Indeed, research supports the assumption that tory level for a material at a distribution center. To regression analysis. adequate inventory management policy for spare students have varying learning styles which can be this end, we propose the development of a model- parts, specifically for unplanned maintenance supported better by other pedagogical techniques ling and simulation in computer system Arena of a Keywords: Performance measurement; total operations is essential to provide the contracted than typical lecturing. The case presented here rep- service company supply chain. The construction of productive maintenance. service level. Considering that the criticality of resents an original instrument for the understand- the model follows the usual steps of project plan- a spare part has consequences regarding the ing and dissemination of TCO. The case design and ning and construction of the conceptual model. availability of an equipment and service level materials used are explained and discussed. This With the simulation it is possible to follow the agreement, the spare parts were classified in case has been applied in the format of short course evolution of the model variables, related or not to terms of quantity, value of usage and criticality. but it can also be used in class in a program of sev- the queues, observe the conditions under which Based on this classification, differentiated service eral weeks. The results obtained demonstrate that rupture or excess inventory occur and identify the levels and inventory management policies were this in-class exercise can be used to involve students best option for a given scenario of demand and adopted for each group. or practitioners in a dynamic process of learning sales forecast. and discussion on supplier cost management. Keywords: Inventory management; spare part; Keywords: Discrete event simulation; supply chain ABC analysis; criticality analysis. Keywords: Total Cost of Ownership (TCO); Supply management; Inventory management; modelling. Chain Cost Management; Suppliers Management; Case Study; Instructional Case.

1 Paulo Sérgio Lima Pereira Afonso ([email protected]) Production and Systems Department. 1 Fernanda Oliveira ([email protected]) 1 Elizângela de Jesus Gibelati ([email protected]) 1 A.Serdar Tasan ([email protected]) School of Engineering. University of Minho. Polytechnic Institute of Porto, APNOR, Rua Dr. Roberto Frias, Master Student of Master's Program in Production Engineering Department of Industrial Engineering, Campus de Azurém, 4800-058 Guimarães, Portugal. 712, 4200-465 Porto. Universidade Nove de Julho – UNINOVE. São Paulo – Brazil. Dokuz Eylül University, Izmir, Turkey 2 Maria Silene Alexandre Leite ([email protected]) 2 Clara Bento Vaz ([email protected]) Production Engineering Department. Technology Centre. 2 Fabio Henrique Pereira ([email protected]) 2 Umman A. Boztug ([email protected]) Polytechnic Institute of Bragança, Campus de Santa Apolónia, Federal University of Paraíba, Teacher / Researcher | Master's Program in Production Enginee- The Graduate School of Natural and Applied Sciences, Apartado 1 134, Bragança, Portugal and CGEI / INESC TEC. University City, 58051-900 João Pessoa, Brazil. ring Universidade Nove de Julho – UNINOVE. São Paulo – Brazil. Dokuz Eylül University, Izmir, Turkey 90 91 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

A Greedy Primal-Dual Type Analysis of Logistics Flows in Supply Chain Risk Using the Internet of Things in Heuristic to Select an Inventory an Urban Functional Area. Management in the Brazilian a production planning context Control Policy Application to Cartagena Auto Parts Industry Alarcón F1, Perez D2, Boza A3 Esmaili N1, Norman B A2, Rajgopal J3 De-la-Fuente-Aragón MV1, Ros-McDonnell D2, Vanalle R M1, Lucato W C2, Alves Filho A G3, Abstract: One of the most novel concepts that Nyerges L3, Bajor P3, Ros-McDonnell L1 Nogueira E4, Ganga G M D5 has been applied to companies in recent years is Abstract: We propose a greedy primal-dual type “Sensing Enterprises”. This concept implies a dras- heuristic to jointly optimize the selection of an in- Abstract: The main priority of authorities is the con- Abstract: In this article, we seek to present results tic change in the way companies operate. Within ventory control policy and the allocation of shelf stant search of fast, feasible and economical solutions of a survey carried out in an effort to understand the framework of this concept, another necessary space in order to minimize the expected count- in the Urban Transport Problems (traffic congestion how some companies of the Brazilian auto parts and complementary concept arises, the so-called ing and replenishment costs, while accounting and parking difficulties, freight distribution, public industry are managing risks in their supply chain. “Internet of Things” concept. It seems evident for space limitations. The problem is motivated transport inadequacy, difficulties for pedestrians, loss We built a questionnaire based on the works de- that the Internet of Things can generally help im- by an application in the healthcare sector. It ad- of public space, environmental impacts, etc.) and it veloped by Thun and Hoenig (2011) and Lavastre, prove the functioning of the processes undertaken dresses the limitations in designing an inventory shows a clear trend towards increasing pedestrian are- Gunasekaran, Spalanzani (2012) and analyzed in companies, particularly one of the key proc- control system for hospitals stockrooms and the as in the city centres. But the city centre pedestrianiza- the answers got from forty-four firms. The results esses; the production planning process. Despite drawbacks of the common approach of using a tion has also led to the appearance of problems such show that the main companies’ concerns in SCRM being able to find abundant information on both single policy such as a two-bin Kanban or a PAR as limited parking areas, traffic access limitations, dif- are devoted to typical Supply Chain Management themes, and the apparent relevance that using system for all items. In the proposed approach, we ficulties in delivering operations, as well as the access problems (e.g. suppliers’ quality, demand vari- the Internet of Things could have for the produc- not only choose policies to use available storage difficulty of the neighbours living in these areas. The ation and inventory levels) and that they tend to tion planning process, no works that have jointly space more efficiently but also consider changing main objective of this work is the analysis of the logis- work together to reduce or eliminate risks. We studied these matters were found. To bridge this the policies or their parameters to use the space tics flows in an urban functional area. Specifically, the observe as well that tier1 and tier 2 firms perceive gap, the present work intends to reflect on how within a selected storage bin more efficiently. On studio has been focused on the city centre of Carta- chances and impacts of events in almost the same the characteristics and advantages of the Internet numerical examples where a mathematical pro- gena, characterized by the large number of pedestrian way, but they have different capabilities of trans- of Things can be put to good use in the production gramming formulation can be solved in a reason- areas. For this purpose, the research team will perform ferring risks to other members of the supply chain. planning process. able amount of time, our experiments indicate the urban structure of the functional urban area under that the proposed algorithm is very efficient. studio. The information gathered concerning urban Keywords: Supply chain management; Risk Keywords: Internet of Things; Production planning; flows allow modeling the behavior and performance management; automotive industry. Sensing enterprises. Keywords: Greedy; Multi-item Inventory System; of the study area, identify their main problems and Shelf Allocation; Healthcare; Integer Programming. outline a number of solutions to solve them.

Keywords: Urban functional area; freight transport; pedestrian zones; logistic flows.

1 Mª Victoria de la Fuente-Aragón ([email protected]) Lorenzo Ros-McDonnell ([email protected]) Research Group “Industrial Engineering & Management”. ETSII. 1 Rosangela Maria Vanalle ([email protected]) Technical University of Cartagena, (Spain). 2 Wagner Cesar Lucato ([email protected]) 2 Diego Ros-McDonnell ([email protected]) Dpto. de Engenharia de Produção. UNINOVE. São Paulo – SP, Brazil. 1 Faustino Alarcón Valero ([email protected]) 1 Nazanin Esmaili (e-mail: [email protected]) Research Group “Project+City”. ETSAE. 2 David Pérez Perales ([email protected]) 2 Bryan A Norman (e-mail: [email protected]) Technical University of Cartagena, (Spain). 3 Alceu Gomes Alves Filho ([email protected]) 3 Andrés Boza García ([email protected]) 3 Jayant Rajgopal ([email protected]) 4 Edemilson Nogueira ([email protected]) 3 Nyerges Lajos Roland | Péter Bajor ( [email protected]) Research Centre on Production Management and Engineering 5 Gilberto Miller Devós Ganga ([email protected]) Dept. of Industrial Engineering. Department of Logistics and Forwarding, (CIGIP), Universitat Politècnica de València, University of Pittsburgh. Pittsburgh, PA 15261, USA. Széchenyi István University Gyr, (Hungary) Dpto. de Engenharia de Produção. UFSCar. São Carlos – SP, Brazil. Cno. De Vera s/n, 46022, Valencia, Spain 92 93 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Re-location of EMS Facilities Contribution of Lean Principles Supply Chain Risk Management: Implementation of a Using GIS in the Information Systems a framework for risk assessment Manufacturing Execution Development: an Experience and the application of Decision System in the Natural Cork Fares E1 and Musharavati F2 based on a Practical Case Support tools Stoppers Industry

Abstract: This paper studies the usefulness of con- temporary geographic information system tools in Pereira J1, Teixeira L2 Cruz C1, Ferreira L2 Alves D1, Lopes RB2 re-locating emergency medical service (EMS) units on periodical bases. Research has already shown Abstract: Due to the increasing mechanization of Abstract: Supply Chain Risk Management (SCRM) is Abstract: This work details the methodology adopt- that the service level of an EMS system is highly industry, resultant from the technological changes in the agenda of both academics and entrepreneurs. ed for the implementation of a manufacturing exe- related to many factors. Such factors include; (a) combined with human best practices, it is possible In a context of increasing competitiveness and glo- cution system in a company of the natural cork stop- factors associated with the environment that is to produce keeps getting better at reduced costs. balisation of relationships between organisations, pers sector. The main objective of the implementa- surrounding the EMS facility, and (b) factors as- The need to reduce costs and increase the service the understanding of Supply Chains (SC) underlying tion concerned a correct information management, sociated with the design and operations of the level to achieve continuous improvement in in- mechanisms, as well as related phenomena which namely, regarding traceability of the product and EMS system itself. Since most of these factors are ternal processes derives, on the one hand, from might result in competitive advantage may dictate process control. dynamic and since they change periodically, it is the strong competitiveness, and on the other, on the difference between success and failure. SCRM often necessary to re-locate and assess the ef- consumers increasingly informed and demand- is, therefore, a global concern. There is a growing Keywords: Manufacturing Execution System; fectiveness of an EMS system occasionally. In this ing, requesting reduced delivery times, lower need to know organisations’ reality in real time, to Traceability; Process Control. paper, the EMS system in Qatar was used as a case prices and quality levels of excellence. Efficiently create models and tools that allow them dealing study. Geographical information system (GIS) tools manage resources and processes, reduce errors with these challenges. The volatile business context, were implemented to assess the effectiveness of and maximize productivity should be the strate- as well as the increasing pace of change in terms of the locations of EMS units with respect to current gic foundation for organizations become more products, technologies and other variables changes demand. A comparison of the re-located EMS with competitive and effective. Through improved in- SC exposure to risk, and also the very nature of risk the current EMS showed differences in the service formation management mechanisms it is possi- itself. Thus, typically stable and predictable SC, due to evolution, economic conjuncture or globalisation, area covered. ble to make processes more efficient on which is included the development process of Information might be exposed to increased disruption risk. Due to the magnitude of their impact on organisations, Keywords: EMS; GIS; re-location; facility planning Systems (IS). In this context, this project aims to both in operational and financial terms, as well as and layout; simulation; healthcare. demonstrate the gains associated with good in- formation management, combined with the Lean their recovery ability, disruptions must be the object of particular caution and analysis. Within this scope, Thinking (LT) methodology in order to produce tools that enable organisations to deal or reduce the adequate and quality products (i.e. IS) by reduc- risk of disruptions, from mitigation strategies to flex- ing the resources, time and information without ibility or alternative scenario planning are primordial added value associated. in the recovery and reestablishment of SC. Keywords: Information System; Development Keywords: Supply Chain Risk Management; Process; Lean Thinking; Continuous Improvement. Decision Support tools; disruption; mitigation. 1 Diogo Alves ([email protected]). Dpto. de Economia, Gestão e Engenharia Industrial. Universidade de Aveiro. 1 Joana Pereira ([email protected]) 1 Carla Cruz ([email protected]) Campus Universitário de Santiago, 3810-193 Aveiro. Department of Economics Dpto. de Gestão Industrial. Escola Superior de Tecnologia e Gestão. 1 Enas H. M. Fares([email protected]) 2 Leonor Teixeira ([email protected]) Instituto Politécnico de Bragança. 5300-253 Bragança. 2 Rui Borges Lopes ([email protected]) 2 Farayi Musharavati([email protected]) IEETA / Department of Economics 2 Luis Ferreira ([email protected]) CIDMA / Dpto. de Economia, Gestão e Engenharia Industrial. Department of Mechanical and Industrial Engineering, College Management and Industrial Engineering. University of Aveiro. Departamento de Economia, Gestão e Engenharia Industrial. Universidade de Aveiro. of Engineering, P.O.Box 2713, Doha, Qatar Campus Universitário de Santiago, 3810-193 Aveiro, Portugal. Universidade de Aveiro. 810-193 Aveiro. Campus Universitário de Santiago, 3810-193 Aveiro. 94 95 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Data-driven SKU Understanding Employee Waste Types in People differentiation framework for Resistance to 5S Processing Services supply chain management Implementation in a Portuguese SME Dinis-Carvalho J1, Lima RM2, Menezes A3, Amorim M4 Kharlamov A1, Ferreira L M2, Godsell J3 Amorim M1, Pires C2 Abstract: The globalization needs and the in- Abstract: Supply chains (SC) are a source of creased competition between all types of compa- competitive advantage. However, managing SC’s Abstract: It has been extensively acknowledged nies put an increased focus on service improve- is hard due to its size, dynamism, complexity and that the adoption of quality and Lean techniques ment. Services are mostly customized, intangible, mostly, context dependency. To overcome such make a positive contribution for the competitive- knowledge-based, and one type of services, called difficulties and better match SC practices with the ness of organizations. However, evidence suggests here as People Processing Services (PPS), can have context characteristics, the adoption of analytical that their kick-off implementation can involve sub- the direct participation of customers both as ob- methods is required. Exploiting the availability of stantial difficulties, arising from staff resistance ject being processed and as a co-producer. These operational data, a four stage data-driven SKU and lack of familiarity with the specific methods characteristics of PPS make it difficult to standard- differentiation framework is proposed relying on and tools. This has been particularly noticed in ize processes, which contribute for generating non- exploratory factor analysis for the criteria selection the case of small and medium sized companies value added activities, classified as wastes in the and cluster analysis for the stock keeping unit (SKU) (SMEs), which often lack the resources and the in- Lean Thinking knowledge area. This work aims to classification. The application of the framework is ternal capabilities to invest in adequate training. contribute to the waste classification, proposing a illustrated using a B2B instrumental case. Further In this paper we present the results of an internal clarification for the types of waste associated with research is required to validate the framework on questionnaire employed by a Portuguese SME, for People Processing Services, and further applying other cases, as well as exploring alternative types stimulating employee awareness about the ben- this classification to a particular PPS case, the Hip of SC entities, e.g. clients or suppliers. efits from the implementation of 5S. Surgery Production Process of a Portuguese Public Hospital. It was observed that a large number of Keywords: Supply chain; differentiation; factor Keywords: 5S; Lean; Quality; SMEs. activities do not add value to the service and wait- analysis; cluster analysis. ing is the most common waste.

Keywords: Lean Services; Waste Classification; Hospital Processes; People Processing Services.

1 J. Dinis-Carvalho ([email protected]) 1 A. Kharlamov ([email protected]) 2 R.M. Lima ([email protected]) WMG, IIPSI, The University of Warwick, Coventry CV4 7AL UK 3 A. Menezes ([email protected]) 2 L. M. Ferreira ([email protected]) Dpt. of Production and Systems Engineering, 1 Marlene Amorim ([email protected]) DEGEI, Universidade de Aveiro, University of Minho, Guimarães, Portugal 2 Carla Pires (e-mail: [email protected]) Campus Universitário de Santiago, 3810-193 Aveiro, Portugal Dept. of Economics Management and Industrial Engineering. 4 M Amorim ([email protected]) 3 J. Godsell ([email protected]) University of Aveiro. Dpt. Department of Economics, Management and Industrial WMG, IIPSI, The University of Warwick, Coventry CV4 7AL UK Campus Universitário de Santiago, 3810-193, Aveiro, Portugal. Engineering, University of Aveiro, Portugal 96 97 QUALITY AND PRODUCT MANAGEMENT XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015

A Case Study of Photovoltaic Information quality in Solar Energy in Brazil companies committed to TQM

Melo M1, Nascimento A2, MoreiraR3, Campello S4 Rodríguez M1, Suárez-Barraza M2, Álvarez M3, Viles E3, Jaca C3 Abstract: There is a great need to reduce the costs of energy supplybecause it is the basis of all Abstract: In the turbulent global environment in which industrial production chain, of agriculture and also organizations now compete, having reliable, accurate of the provision of services. Also, risks due to global and readily available information is a key factor. Infor- warming are real and attitudes and actions should mation is a strategic company resource. To the extent be concrete, especially those related to energy that TQM is an information-intensive management conservation and efficiency. Renewable energy model, it is not unreasonable to assume that compa- sources are presented as the main alternative nies committed to TQM models should be efficient when to meet the demands of society regarding the managing information. This study has two main objec- quality and safety of care of the electricity demand tives. First, we aim to explore whether the information managed by companies committed to TQM models with sustainable development and with energy (in particular a quality management system based on eco-efficiency. Brazil is a world power in terms of the ISO 9000 international quality standards series) solar radiation and in recent years has conducted meets the dimensions required for information quality. studies and research for the use of photovoltaic Second, we aim to explore how information quality di- solar energy. This work aims to present a study mensions influence information consumers’ overall feel- of photovoltaic solar energy application case in ing of being well informed in those companies. Using a Brazil in minigeneration ventures and show the quantitative approach, we used a questionnaire survey potential and the implementation feasibility of to capture the perceptions of managers in companies this new form of renewable energy. committed to a quality management system based on the ISO 9000 international quality standards series with Keywords: Solar Photovoltaic Energy; Energy respect to the information they managed. More specifi- Management; Eco-efficiency and Sustainability. cally we applied a nonparametric test and performed a multiple regression analysis to address the objectives of the study. The analysis shows evidence that the informa- tion managed already meets many dimensions of infor- mation quality among the companies analysed.

Keywords: Information quality; TQM, ISO.

1 Marta Zárraga Rodríguez ([email protected]) ISSA-School of Management Assistants, Universidad de Navarra. 1 Miguel Melo ([email protected]) Edificio Amigos. Campus Universitario, 31009, Pamplona, España. 2 Adriana Nascimento ([email protected]) 3 Ricardo Moreira ([email protected]) 2 Manuel Francisco Suárez-Barraza Federal University of Paraiba, EGADE Business School, Instituto Tecnológico y de Estudios Cidade Universitária, João Pessoa-PB. Brazil 58051-970 Superiores de Monterrey. Monterrey. México Center University ASCES, Caruaru, Brazil. 3 M. Jesús Álvarez | Elisabeth Viles | Carmen Jaca 4 Sergio Campello ([email protected]) TECNUN, Universidad de Navarra. Pº Manuel Lardizabal, 13. Portal Tecnologia, Av Parnamirim. Recife-PE. Brazil. 20018 San Sebastian. España 101 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Environmental Tools in the Ramp-up curves: New product development Preliminary study of the Spanish Food Industry A literature review typologies: An analysis of processes at the laboratory publications and citations of the Instituto dos Vinhos do Jaca C1, Viles E2, Santos J3, Porras D4, Bultó R1, Viles E2, Mateo R3 between 1992 and 2012 Douro e do Porto Ormazabal M5 Abstract: The globalization, in other words, the in- Abstract: Concern about environmental manage- corporation of new markets with growing demand Lopes AP1, Carvalho MM2 Araújo J1, Xambre AR2, Alvelos H3, Simões JT4 ment has increased considerably among compa- to be satisfied results in the expansion of new pro- nies, in part because of pressure from their vari- duction centres all over the world. Therefore, the Abstract: The new product development for dec- Abstract: This study examines the weekly pattern ous stakeholders, who are demanding products synchronization of the launches in different parts ades has favored companies that can put their of arrival of samples to a sector of the IVDP and services that minimize environmental impact. of the globe is necessary. Furthermore, the high ex- products to market quickly and efficiently, provid- laboratory in order to assist the decision making The Spanish food industry is one of the biggest pectations of the costumers on the quality and the ing sustainable competitive advantage difficult to process concerning the scheduling of the required sectors in the economy and hence contributes sig- on-going renovation of the products cause shorter be achieved by their competitors. The main objec- chemical analysis. nificantly to environment degradation. Although product life cycles. The period since the production tive of this article is to understand the publication there are some companies that certify their envi- has started in a productive centre until has achieved patterns of new product development, focusing on Keywords: Quality improvement; ANOVA; ronmental management and communicate their the planned production rate becomes more fre- aspects related publications, citations and scientif- Laboratory. environmental improvements, work in this area quent, and the specific importance regarding the ic collaboration, between 1992 and 2012. For this, is incipient and there have been no studies on model life greater. The objective of the present the authors performed a bibliometric study with whether a company’s use of environmental tools article is to provide with a thorough review of the content analysis. is related to whether a company holds certifica- bibliography over this concrete phase in the life tions and engages in external communication. cycle of a model in order to identify, compile and Keywords: Project type; project typology; new Therefore, the aim of this study is to present an extract any relevant information. This information product development. overview of the sector and analyse the above rela- will enable us to build the theoretical framework of tions through a survey. The results show that small the Ramp-up curve. The article begins with a defini- companies have evolved less than medium or big tion of the different launch phases of a new prod- enterprises in terms of environmental issues, and uct. And it concludes with the evidence that this is that there is a close relationship between the a topical item of scientific interest where the 21% of use of environmental tools and certification and the articles related to this item are focused on the communication. automotive sector, being planning and manage- ment the most recurrent themes. Keywords: Food industry; survey, environmental tools; certification; communication. Keywords: Ramp-up; Start-up; Product launch; SOP (Start of production).

1 João Araújo ([email protected]) DEGEI – Universidade de Aveiro, Campus Universitário de Santiago, 3810-193 Aveiro, Portugal. 1 Ramón Bultó ([email protected]) 2 2Elisabeth Viles ([email protected]) 2 Ana Raquel Xambre ([email protected]) 1 Carmen Jaca ([email protected]) 3 Helena Alvelos ([email protected]) Dep. de organización. TECNUN Escuela de ingenieros, Universi- 2 Elisabeth Viles ([email protected]) dad de Navarra P° de Manuel Lardizabal, 13. 20018 Donostia- DEGEI / CIDMA – Universidade de Aveiro, 3 Javier Santos ([email protected]) San Sebastián. Gipuzkoa (España) Campus Universitário de Santiago, 3810-193 Aveiro, Portugal. 4 Daniel Porras ([email protected]) 1 Ana Paula Lopes ([email protected]) 5 Marta Ormazabal ([email protected]) 2 Marly Monteiro de carvalho ([email protected]) 3 Ricardo Mateo ([email protected]) 4 José Tomás Simões ([email protected]) Tecnun. University of Navarra. Management School of Economics & Business Administration, University of Production Engineering Dept. Polytechnic Scholl. Instituto dos Vinhos do Douro e do Porto, Pº Manuel Lardizabal, 13, 20018 San Sebastian, Spain Navarra, Campus Universitario. 31009 Pamplona, (Spain) University of São Paulo. Sao Paulo. Brazil. I. P., Rua Ferreira Borges, 27, 4050-253 Porto, Portugal. 102 103 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Performance Measurement Is the TQM Outdated? Sales performance Metrics for Systems for designing and - Four case studies management: a strategic Quality Assessment Systems managing Interoperability initiative to the growth of Performance Measures: Bernardino LL1, Teixeira FLC2, Barbosa AS3, micro and small enterprises Dias, Raquel1, Cabral, A. S2 A literature analysis Jesus AR4, Lordelo MJ5 Abstract: The aim of this work was to show a set Abstract: The objective of this study is to try to un- Galvão E1, Cotrim S2, Leal G3, Aragão F4 of quality metrics to control the system quality. Castro A 1, Cestari J 2 , Loures E 3, Lima E 4, Santos E 5 derstand what happened to the loss of highlight This central focus of this proposal is the end user. of TQM over the last 20 years. A multiple cases Abstract: Micro and small companies are increas- The success requirements are defined as utility, ac- Abstract: In a globalized and networked market, or- temporal and comparative approaches of four ing in number and economic importance in the cessibility and quality indicators during the cycle ganizational interoperability has a major role, defining organizations from different companies in Brazil Brazilian market. In the sector of services they of system development and cover two most im- how companies rethink their organizational processes were accomplished. The results revealed that 19% already account for 27% of the Country’s GDP. portant dimensions in the development process, to assess the collaboration and cooperation level their of TQM practices, 28% of TQM tools and 57% of Given this importance, the goal of the case study which is the quality of service and quality of prod- partner companies exert over their productive process- TQM methodologies are no longer being used. is to analyze how the integration of the produc- ucts. The assessment process describes the proce- es. Classical approaches on Enterprise Interoperability However, the principles revealed an average 96% tion engineering tools with performance manage- dures needed by the auditor to quantify the quality Assessment (EIA) do not identify (clearly) structural utilization. It can be noted that the prevailing ment, through indicators, can boost strategically criteria. The method to aggregate measures re- elements regarding the composition of their per- management philosophy is still in the organiza- these organizations achieve and exceed their sales sulting from criteria assessment is also proposed. formance measures. Not all frameworks assess a tional environment of organizations. Many of the goals and so become increasingly competitive and The significance of this work is that it constitutes set of specific measures for their respective models practices, tools and methodologies were incorpo- growing in size and quality of service. This proposal the effort to obtain an instrument to dimension regarding the interoperability perspectives and also rated into the automated systems of the compa- was applied in a micro company, and the target the success of system development process in or- the organizational performance. The Performance nies or also suffered nomenclature changes, but reached was 121% of the primary goal, in the first ganizations for assessment and consecution their Measurement Systems (PMS) have reached a higher its essence remained. four months of the year of 2014. purposes. In terms of its application in research, level and maturity, and the implementation of such this model can be used in measuring system en- recommendations in EIA measurement systems may Keywords: TQM; quality management; excellence Keywords: Performance Management; Quality gineering requirements in experimental research. contribute to a better qualification, foreseeability, and management model; multiple case studies; Brazil. Tools; Sales Strategy; Goals. standardization of the measures’ composition. The Keywords: Quality control; quality measurement; objective of this paper is propose a PMS-based model, metrics; system assessment; quality model. in which a set of recommendations, applied to the EIA, enables the superqualification of these perform- ance measures, contributing to a better relationship with the business layers and maintaining the original structures prescribed in the EIA literature.

Keywords: Performance; Measurement; Systems; Interoperability; Assessment; Strategic Management. 1 Lis Lisboa Bernardino ([email protected]) 2 Francisco Lima Cruz Teixeira ([email protected]) Administration School, 1 Alexandre da Costa Castro ([email protected]) Federal University at Bahia, Salvador, Brazil. 2 José Marcelo Almeida Cestari ([email protected]) 3 Eduardo Rocha Loures ([email protected]) 3 Ava Santana Barbosa ([email protected]) 1 Evelyn de Morais Galvão ([email protected]) 4 Edson Pinheiro de Lima ([email protected]) 4 Abel Ribeiro de Jesus ([email protected]) 2 Syntia Lemos Cotrim ([email protected]) 5 Eduardo Alves Portela Santos ([email protected]) 5 Mauricio de Jesus Lordelo ([email protected]) 3 Gislaine Camila Lapasini Leal ([email protected]) 1 Dr. Raquel Dias ([email protected]) 4 Franciely Velozo Aragão ([email protected]) 2 Dr. Arnoldo Souza Cabral ([email protected]) Industrial & Systems Engineering Postgraduate Program. Mechanical Engineering Department, Polytechnic School. Pontifical Catholic University of Parana – Brazil Polytechnic School of the Federal University at Bahia, Dpto. de Engenharia de Produção. Universidade Estadual de Dpto. of Mechanical Engineering - Production. Rua Imaculada Conceição, 1155, Prado Velho, Curitiba-PR, Brazil. Salvador, Brazil. Maringá. Av. Colombo, 5.790 Maringá, Paraná - Brasil Technological Institute of Aeronautics, Brazil.. 104 105 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Integrated Management Designing new products Systems: An Exploratory Survey and engineering supply chain systems with SoSE Trierweiller AC1, Gisi MFS2, Spenassato D3, Bornia AC 4, Peixe BCS5, Rotta MJR6 Martín-Rubio I1, Grau-Olivé JB2, Andina D3 Abstract: The purpose of this paper is to ana- Abstract: The concept of designing smartness lyze publications about Integrated Management of new products and systems from a business Systems (IMS) and identify research opportuni- perspective has been investigated in operations ties. A bibliographic study uses the EndNote to literature. The problem of understanding, design- index the articles. We identified features related ing, engineering and governing the technologies to IMS based on a systemic analysis. The interest behind these new products requires new concepts. of firms in implementing standards for Quality, The emergence of these modern technologies Environmental and Occupational Health and causes a myriad of interconnected systems, which Safety, respectively, ISO 9001, ISO 14001 and are working together to satisfy the necessities of OHSAS 18001 is increasing, however, managing modern life. Development of System of System three separate systems is a challenge. Some of Engineering (SoSE) is an attempt by the systems the reasons for implementing IMS include satisfy- engineering and science community to fulfill this ing customers’ requirements and responding to requirement. government appeals. We identify the most cited authors and articles, barriers and difficulties for Keywords: Product Development; Supply Chain; implementing IMS. SoSE. Keywords: Integrated Management Systems; ISO 9001; ISO 14001; OHSAS 18001. KNOWLEDGE AND PROJECT MANAGEMENT

1 Andréa Cristina Trierweiller ([email protected]) 1 Irene Martín-Rubio ([email protected]) 2 Maria Fernanda Sobierajski Gisi ([email protected]) Dpto. Ing.de Organización, Admón. de Emp. y Est. , 3 Débora Spenassato (e-mail: [email protected]) GASC Research Group ETSIDI, Universidad Politécnica De Madrid. 4 Antonio Cezar Bornia (e-mail: [email protected]) Ronda de Valencia, 3 28012 Madrid, Spain Production Engineering Department, UFSC,Trindade, Florianopolis, SC, Brazil, POBox 476, 88040-900. 2 Juan B. Grau-Olivé ([email protected]) Dept. Matemática Aplicada Ing. Agronomica., 5 Blênio Cezar Severo Peixe ([email protected]) GASC Research Group, ETSI Agrónomos, Accounting Department, Federal University of Paraná, Universidad Politécnica de Madrid. Campus de Moncloa, Avenue Prefeito Lothário Meissner, Jardim Botânico, Curitiba, 28040 Madrid, Spain Paraná, Brazil, PO Box 476, 88040-900. 3 D. Andina ([email protected]) 6 Maurício José Ribeiro Rotta ([email protected]) Depto. Señales, Sistemas y Radiocomunicaciones, Program of Post-Graduate Knowledge Engineering and Manager, GASC Research Group, ETSI Telecomunicaciones. Federal University of Santa Catarina, Brazil, Trindade, Florianopolis, Universidad Politécnica de Madrid. Santa Catarina, Brazil, PO Box 476, 88040-900. Campus de Moncloa, 28040 Madrid 106 107 XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015

Contribution of Design Thinking An application of the Innovation to Jet Engines Manufacturing Radar in a micro and small companies in the Campinas Pereira J1, Quelhas O2, Lima G3 Metropolitan Region

Abstract: The objective of this paper is to examine the contribution of design thinking to quantitative Piasentine LC1, Ayres F L2, Serra PMM3, risk analysis in the manufacturing of jet engines Moura EC4, Assis L5 focused on software, human and calibration re- liability. Interview with experienced technicians Abstract: The article’s goals were to identify the busi- raised the risk factors in the different processes in ness innovation degree present at five small compa- the engine manufacturing. Affinity diagram clas- nies in the Campinas city. Sawhney, Wolcott and Ar- sified the risk factors into three categories: hu- roniz (2006) developed a model called the Innovation man, software and calibration reliability. Within Radar, which has related about twelve dimensions: (1) each category, Bayesian network represented the Offer, (2) Platform, (3) Brand, (4) Customers, (5) Solu- risk factors taking into account their interdepend- tions, (6) Relationship, (7) Aggregation of Value, (8) ency. Final prototyping validated the networks. Processes, (9) Organization, (10) Supply Chain, (11) Results indicate that the design thinking is an Presence and (12) Network. Besides the prior men- adequate technique for qualitative risk analysis tioned dimensions the authors decided to include in preparation for quantitative risk analysis. The another one, which is the (13) Innovative Ambience, benefits of the technique are evident and have defined by the authors Bachmann e Destafani (2008) practical implications for specialists dealing with in order to aggregate more value to the authors re- the identification of risk factors in the quantitative search. The methodology used to collect and consoli- risk analysis in the manufacturing of jet engines date the dates was made through a questionnaire, and other industries that enable the researches applied the Innovation Ra- dar and then to discuss the obtained results. The ob- Keywords: Design Thinking; Quantitative Risk tained results showed that the innovation processes Analysis; Jet engine manufacturing. in the studied organizations was not a structured and systematic set of actions.

Keywords: Innovation; process innovation; radar of innovation.

1 Camila Piasentine Lopes ([email protected]) Bel. Business Administration 2 Luiz de Freitas Ayres ([email protected]) 3 Márcia Milena Pivatto Serra ([email protected]) 5 Luciano de Assis ([email protected]) 1 José C. Pereira ([email protected]) Universidade Presbiteriana Mackenzie (UPM – CCSA) 2 Osvaldo Quelhas ([email protected]) Campinas - Brasil, CEP13073-148. 3 Gilson Brito Alves Lima ([email protected]) Industrial Engineering Department, 4 Cassia Ercolin de Moura ([email protected]) Universidade Federal Fluminense (UFF), Universidade Metodista de Piracicaba (UNIMEP) Rua Passos da Patria, 156, Bloco D, Niteroi, RJ, Brasil, 24210-240. Sta Bárbara do Oeste - Brasil, CEP 13.400-911 109 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Multicriteria Model for the Characterising knowledge Inovation Management in a Innovation management in Management and Maintenance workers’ job positions Public Service Company Brazilian retailer of Critical Assets Moreno-Romero A1, Ponce-Cueto E2, Mena G1, Gonzalez G2, Olmo M3, Maeso E4 Catelan VD1, Marques KFS2, Naimer SC3, Siluk Carrasco-Gallego R3 JCM4, Werner L5 Gómez A1, Carnero M C2 Abstract: This paper focuses on the analysis of or- Abstract: This research proposes a model for ganizational factors and management practices Abstract: Innovation is now recognized as an es- Abstract: This paper describes an innovative identifying job positions that correspond to pro- that favor an efficient technological innovation sential factor for the competitiveness of organiza- multicriteria model built by integrating Markov fessional knowledge workers profile. To this end, in public sector companies of services. The aim is tions. In this context, the study aimed to identify chains and the multicriteria technique Measuring the job positions are classified according to three to show whether the factors determining of suc- aspects that contribute to the management of in- Attractiveness by a Categorical Based Evaluation variables: the extent to which the activity is de- cessful innovation identified in the literature are novation. The survey was applied in one of the Technique (MACBETH) for asset management in a materialised (working with atoms or bits), the fulfilled in these businesses. We analyze how these largest electronics networks in Brazil, in sixteen health centre. In this case study, the model assess- flexibility allowed by the tasks for managing time factors are attended in a company chosen object states dealing with the four operating regions. es decision making in the choice of optimal main- and location, and the level of complexity of the of study justified by its excellence in its sector. This After applying the diagnosis, it was possible to tenance policies for critical care facilities such as knowledge associated with the job. Some stud- analysis allows us to advance in the design of verify the management of innovation and the in- those that treat contagious patients with hepati- ies suggest that the always-on model associated management patterns of innovation applicable to novator potential of the retailer system; identify tis B and C. The model gives the most appropriate with ICTs can disperse attention, lead to a drop in this type of companies. the main challenges and benefits that contribute maintenance policies to apply and the possibility productivity and increase stress. This categoriza- to the perception of the factors that actually have of taking further action such as including redun- tion of knowledge positions is useful for studying Keywords: Technological Innovation; Innovation an influence in management of innovation in na- dancy in equipment and facilities. The results are productivity as it enables, according to job profile, Management; Transport; Case Study. tion retailing. that corrective and preventive maintenance poli- to differentiate the measures for improvement cies, together with two backup machines, is the productivity. The objective of this work is to apply Keywords: Retail Management; Business Com- ideal alternative in subsystems used for dialysis in the model and test its usefulness for characteriz- petitiveness; Performance Evaluation. contagious patients with hepatitis B and C. ing net profile job positions. To test the validity of the model, this research presents case studies Keywords: Maintenance; Healthcare Organization; of companies with knowledge workers in which MACBETH; Markov Chains. the proposed variables are studied, together with the way the work is organized and the techniques used to allocate times.

Keywords: Knowledge workers; job positions; networked organization; productivity; work organization.

1 Gema Mena Tirado ([email protected]) 2 Guadalupe González Sánchez ([email protected]) 3 Mª Isabel Olmo Sánchez ([email protected]) 1 Andrés Gómez Blanco ([email protected]) Cátedra de Gestión del Transporte. Universidad de Málaga. 1 Ana Moreno-Romero ([email protected]) SESCAM. Hospital General Universitario de Ciudad Real. Estación de Autobuses, Pso. de los Tilos s/n, 29006 Málaga 2 Eva Ponce-Cueto ([email protected]) C/ Obispo Rafael Torija s/n, 13005 Ciudad Real, Spain. 1 Kelen Franciane Scherolt Marques (UFRGS) 3 Ruth Carrasco-Gallego ([email protected]) 4 Elvira Maeso González ([email protected]) 2 Julio Cezar Mairesse Siluk (UFSM) 2 María Carmen Carnero Moya ([email protected] GIOS, Grupo de Investigación de Organizaciones Sostenibles. Dpto. Economía y Administración de empresas. 3 Liane Werner (UFRGS) ETS Ingenieros Industriales. Universidad de Castilla-La Mancha. School of Industrial Engineering. Madrid Polytechnic University Escuela de Ingenierías. Universidad de Málaga. 4 Verônica Dallmolin Catelan (UFSM) Avda. Camilo José Cela s/n, 13071 Ciudad Real, Spain. (UPM). C/ José Gutiérrez Abascal, 2. 28006. Madrid. Spain. C/ Dr. Ortiz Ramos s/n, 29071 Málaga 5 Simone Caberte Naimer (UFSM) 110 111 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Multi-Objective Optimization Proposal of a Management Incursion of Knowledge PMO standardization through for Mixed Model Automotive System for Preventing Management in Management Hoshin Kanri - Improving the Production Lines Intentional Food Excellence Models: An analysis Management of Projects by Contamination and the in the Latin-American context Process Management Currie K1, Motlow E2 Improvement of the Supply Chain Security in the Food Resende Jr P C1, Reis A L N2 Villalba Díez J1, Ordieres Meré J2, Alba Elías F3, Abstract: This paper focuses on a multi-objective González Marcoa A4 optimization methodology for mixed model pro- Sector of Guanajuato, Mexico Abstract: The aim of this article is to describe the duction lines such as automotive assembly facili- relationship between theoretical knowledge man- Abstract: Project management has become more ties. In General Assembly production lines the time 1 2 agement assumptions and knowledge manage- than just a supporting role for businesses. For taken to rebalance assembly tasks when models Navarrete R, Lario FC ment process involving Excellence Management many organizations, it is a relevant part of getting and production volumes change may take two Models in Latin America. Relevant literature was things done, and the many tasks associated with weeks or longer. The proposed methodology op- Abstract: In general terms, the research focuses reviewed by carrying out a research based on managing projects require more attention than timizes cost, quality and safety of a mixed model on a proposal formulation that allows establishing document analysis involving requirement of ex- just the scope of work of individual project man- automotive production line to meet changing cus- a management system for preventing intentional cellence management models in the following agement professionals (PMPs). This paper will tomer demands. This is accomplished by using a food contamination and the improvement of the countries: Argentina, Brazil, Chile, Colombia and contribute by showing how through taking stand- Genetic Algorithm (GA) to manipulate assignment security of the supply chain. The aim is to manage Mexico. This research study used qualitative data- ardization as the goal as well as using it internally, of tasks to specific work-stations to optimize result- the intentional contamination risks by means of collecting methods by means of a content analysis the Project management Offices (PMO) will con- ing job loading, the probability of missed opera- a methodology that encompasses a risk analysis. technique, carried out between February 2013 and tribute to the maturity level of the organization in tions, minimizing ergonomic stresses of task as- The proposal establishes a system that is able to December 2014. The corpus was treated by using terms of project management and increase the signments. Data indicates that a GA integrating promote the security of each link, causing the a content analysis technique, where categories of sustainability of their business. The core concept assembly precedents and key indicators of quality whole supply chain to benefit from it, from the analysis were codified based on criteria, items and of this contribution is the use of Hoshin Kanri (HK) and ergonomic stresses has the potential to be a farm to the final consumers. The initial study covers management process requirements of the models ideas to standardize communication among the powerful tool to identify optimum task to worksta- only the theoretical methodological proposal and investigated. The findings show that the mains process-responsible members at the PMO. Finally, tion assignments. focusses only on the companies of the alimentary sector of Guanajuato State in Mexico. However, it theoretical knowledge management assumptions application from a practical point of view is pre- are present, in some degree, in excellence man- sented and its meaning discussed. Keywords: Mixed Model Production; Multi-Objective may extend into a research plan security of food agement models in Latin America. Optimization; Genetic Algorithms. supply chain. Keywords: Project Management; PMO; Commu- Keywords: Risk management; food defense; supply Keywords: knowledge management; management nication Standardization; Maturity Models. chain management; supply chain security. models; Latin America.

1 Javier Villalba Díez ([email protected]). CEO of Center for Leadership Mannheim UG, Waldseerstrasse 102, 88400 Biberach, Germany. PMQ research group. 1 Ramón Navarrete Reynoso ([email protected]) Dpto. de Estudios Empresariales. División de Ciencias Económico 1 Pedro Carlos Resende Junior ([email protected]) 2 Joaquín Ordieres Meré ([email protected]) Administrativas. Universidad de Guanajuato. Fraccionamiento 1, Researcher Professor. Professional Masters in Administration. PMQ research group. Depto IOAEyE, ETSII. Universidad Politécnica 1 Kenneth Currie ([email protected]) Col. El Establo S/N, 36250 Guanajuato, México. University of Brasília. Campus Darcy Ribeiro. Brasília. Brazil. de Madrid. c/ José Gutiérrez Abascal 2, Madrid, Spain. Department of Industrial & Manufacturing Systems Engineer- ing, West Virginia University Morgantown, WV 26508, USA 2 Francisco Cruz Lario Esteban ([email protected]) 2 André Luiz Nascimento Reis ([email protected]) 3 Fernando Alba Elías. ([email protected]) Centro de Investigación en Gestión e Ingeniería de la Producción Master Degree Student. Master Program in Knowledge 4 Ana González Marcos ([email protected]). 2 Erika Motlow (CIGIP), Universidad Politécnica de Valencia, Management and Information Technology. Mechanical Engieering Department. Universidad de la Rioja. Canon County High School, Woodbury, TN 37190, USA. Camino de Vera S/N. 46022 Valencia, España. Catholic University of Brasília. Brasília. Brazil. Luis de Ulloa 20, 26004 Logroño. La Rioja. Spain 112 113 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Measuring Open Innovation A Proposal of a Model for Roadmap for the Scientific and Technological Projects Decision Making and Process Implementation of a Project Mapping of Improvement: An Knowledge Management Model in a SME Magnesium Batteries Kissimoto K O1, Mattos C A2, Laurindo FJB1 Based Analysis of Engineering and Turn-key Supply of Industrial Equipment Munhoz I1, Akkari A, Santos N, Santos R, Abstract: Measuring open innovation results Knupp J, Santos F configures a big challenge for many companies. Machado C1, Scavarda A2, Kipper L3, Frozza R4 Previous studies addressing the need to measure Hermida D1, De la Fuente D2, García F3 Abstract: This study performs a scientific and the open innovation results mentioned the Abstract: The main objective of this research is to technological mapping of magnesium batteries use of patent data, the success of new product develop a model that explores the relationships Abstract: Project management is focused on plan- through the number of patents. The indicators development, percentage of sales in products between lean practices, knowledge management ning, executing, monitoring and controlling of all have shown that patents granted in electrical and services from external technologies, among and information management as supports man- aspects of a project, defined as a temporary effort equipment is growing, as well as the patents re- others. By applying a multiple case study, this agement decision making. The research reviews to carry out a unique result, in order to achieve lated to magnesium batteries. The main holders research proposes to measure open innovation the relevant literature to build the computational the targets set under the criteria of time, quality of this technology are Japanese companies, as projects using operational metrics, like the ones tool, lean methodology, knowledge management and cost restrictions. In a small or medium-sized Toyota, and main applications are in engineering. and knowledge-based systems. The methodology that are used to measure a project success. In organization focused on this type of activity, the the studied cases, organizations that adopted a used is exploratory and descriptive approach. The integration of the various factors involved in the Keywords: Magnesium batteries; patents; R&D. proposed tool is able to inform improvements in typology where the participants were selected and project life cycle is needed. A roadmap developed the production process through the value stream there was a specific topic of discussion achieved as a set of guidelines for effective project manage- map and knowledge management which is the better results. ment, tailored to this type of organizations but basis of the tool. The information extracted from based on the existing sets of best practices and the stream map value identifying and suggests Keywords: Open Innovation; Performance; methodological standards (traditionally oriented improvements over the process of managerial de- Measurement. to huge corporations), is pursued in this work. cision, in order to reduce the intermediate stocks through the manipulation of knowledge. The Keywords: Project management; roadmap; SME. model helps to management decision making, provided reorganization of the processes generat- ing profits by minimizing the waste identified by the value stream map.

Keywords: Lean; Decision Making; Knowledge management; Knowledge Based Systems.

1 Cátia Milena Lopes Machado ([email protected]) 1 David Hermida Martínez ([email protected]) Dpto. de Administração. Faculdade Dom Alberto, Brasil. Dpto. de Administración de Empresas. Universidad de Oviedo. Gijón, 33204, Spain. 2 Annibal Scavarda ([email protected]) 1 Kumiko Oshio Kissimoto ([email protected]); Departamento de Engenharia de Produção. 2 David De la Fuente García ([email protected]) Fernando José Barbin Laurindo ([email protected]). Universidade Federal do Estado do Rio de Janeiro.Brasil. Catedrático de Universidad. Dpto. de Administración de Empresas. University of São Paulo, Universidad de Oviedo. Production Engineering Dept. São Paulo, Brazil. 3 Liane M Kipper ([email protected]) 1 Igor Polezi Munhoz ([email protected]) 4 Rejane Frozza ([email protected]) 3 Fernando García De la Vega ([email protected]) Centro de Engenharia, Modelagem e Ciências Sociais Aplicadas, 2 Cláudia Aparecida Mattos ([email protected]). Programa de Pós-Graduação em Sistemas e Processos Industriais Dpto. de Compras. Grupo TSK. Parque Tecnológico de Gijón, Universidade Federal do ABC, Av. dos Estados, 5001, CEP: Centro Universitário da FEI. São Paulo, Brazil Mestrado, Universidade de Santa Cruz do Sul, Brasil. Gijón, 33204, Spain. 09210-580, Santo André, SP, Brasil. 114 115 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Business Process Management The overcoming challenges Public Policy Focus on R+D+i for University Technology as an Alternative for Promotion of technology for ceramic the Demand and Opportunities Enterprise Network in Portugal: of Knowledge Management industry with a partnership of Industrial Innovation A bottom-up approach to university-company: a brazilian Improve Regional Innovation

Matos M1, Sá E2, Silva R3 experience in innovation search Piñero A1, Rodríguez Monroy C2, Peláez M A3 Ecosystems

Abstract: This paper presents how Knowledge Abstract: The present work aims to develop a pro- Management can be supported by Business Tamanine A1, Lourenço G2, Pasini E3 posal for public policy focus on R+D+i for demand Resende, D.1, Bravo, M.2 Process Management. As results, this research and opportunities for Industrial Innovation, specif- proposes a KM lifecycle supported by BPM and Abstract: The partnership between universities ically in the area of Small and Medium Industries Abstract: In the new paradigm of Open Innova- describe each correlation between phases of KM and companies allied to intrapreneurship, plan- (SMIs) since they represent a priority for devel- tion (OI), traditional cooperative research agree- and BPM. ning, technical field of industrial processes, techno- opment in the international context. This study ments or sponsored research are no longer effec- logical foresight and creativity were factors which summarizes documentary and applied research. tive enough to meet the needs of the system and Keywords: Knowledge Management; Business led the company Casagrande Ceramic Coatings The work starts from the discussions and recom- the market. Today, any Innovation Ecosystem has Process Management. SA develop an efficient solution to a problem de- mendations made by different researchers and a myriad of players, such as: big and small com- tected by the client in a the product market leader international cooperation agencies relating to panies, start-ups, R&D institutions, brokers, and in tiles. The aim of this paper is to report, broadly, public policy design for R+D+i to promote demand other intermediaries. We argue that initiatives tak- this experience occurred in southern Brazil, involv- for product innovation in the market through pur- en place in the UTEN (University Technology Enter- ing business and universities in the pursuit of inno- chases by State companies or the establishment of prise Network) Program have gotten the network vation was chosen competitive strategy. Research partnerships with private business for purchases, presently run in OI fostered mostly by the TT Offices and technological forecasting as impact factors in order to encourage and stimulate the interest of and their own networks and officers. This working in the development of an improved product and SMIs in participating in the R+D+i projects. These paper shows the actions taken to develop UTEN the importance of industrial management - op- recommendations become the basic guidelines and improve the Portuguese Innovation Ecosys- erations management in organizations and their for the design of various models of public policy tem. The data we offer in support of our argument systematic approaches - were treated as reasons approach to R+D+i. is a collection of implementation that started with for the effective arrival of the new product to the 14 Portuguese Universities and select internation- market and its characterization as innovation . The Keywords: Public Policy for R+D+i; Demand for al partners in a five-year program. main result, occurs highlight the value of universi- Innovation; Innovation System. ty-industry partnerships and business to business Keywords: Technology Commercialization; Uni- as essential to the functioning of the national in- versity Industry Relationship; Technology Valorisa- novation system. tion; Open Innovation; Innovation Ecosystems.

Keywords: Ceramic industry; partnership university- company; product innovation. 1 Marcos Matos([email protected]) Depto. Engenharia da Computação. Univ. Estadual do Maranhão. Tirirical, São Luís, MA, BR. 1 Alexander Piñero ([email protected]) 1 Andréa M. B. Tamanine ([email protected]) 2 Eveline Sá ([email protected]) Universidad Nacional Experimental de Guayana (UNEG). 1 David Resende ([email protected]) 2 Gilberto Lourenço ([email protected]) Depto. Informática, Inst. Federal de Educação. Puerto Ordaz, Venezuela Universidade de Aveiro 3 Evandro T. Pasini (e-mail: [email protected]) Campus Monte Castelo, São Luis, MA, BR. Escola Superior de Tecnologia e Gestão de Águeda, Portugal. Dept . Mechanical Production Engineering. 2 Carlos Rodríguez Monroy ([email protected]) 3 Reinaldo Silva ([email protected]) University of Joinville Region - Univille. 3 Miguel Ángel Peláez ([email protected]) 2 Marco Bravo ([email protected]) Depto. Engenharia da Computação. Rua Norberto Eduardo Weihermann , 230 Universidad Politécnica de Madrid. IC² Institute, The University of Texas at Austin. Univ. Estadual do Maranhão. Tirirical, São Luís, MA, BR. Colonial , Sao Bento do Sul , SC , Brazil. c/ José Gutiérrez Abascal, 2, 28006 Madrid 2815 San Gabriel, Austin, Texas 78705, USA. 116 117 SERVICE SYSTEMS XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015

The Cycle of Competitive Delimiting the linear area Intelligence as a tool to on the problems of assembly strengthen the Cooperation in line balancing with minimal the Spanish Pharmaceutical ergonomic risk Industry Bautista J1, BatallaC1, AlfaroR1 Fernández-Arias M P1, Hidalgo A2, Quevedo P3 Abstract: In this paper we propose to incorporate some working conditions to the assembly lines. For Abstract: It is common to find Competitive Intel- this, used a mathematical model to solve the as- ligence activities within the high-tech enterprises sembly line balancing problem whose objective is in particular in the pharmaceutical industry. These minimizing the ergonomic risk, imposing the limi- companies not only use the process of Competitive tation of the cycle time, number of workstations Intelligence (CI) to act against competitors, tradi- and the maximum linear area for each station. A tional aim of the CI. It is increasingly used to en- study is presented through a case study that cor- hance cooperation. The cycle of CI is used both to responds to an assembly line from Nissan’s plant extract offensive, defensive and cooperative intel- in Barcelona. ligence. The paper presents the results of a sample study of 186 Spanish pharmaceutical companies Keywords: Ergonomic Risk; Linear Area; Assembly that were asked about the purpose of cooperation Line Balancing. in their CI activities. The results confirm that these are used in the development of business relation- ships, search for partners, joint research, etc. and that companies bet on these relationships for the future within the CI.

Keywords: Competitive Intelligence; Cycle of Com- petitive Intelligence; Knowledge Management; Pharmaceutical Sector; Cooperation.

1 Joaquín Bautista Valhondo ([email protected]); Cristina Batalla García ([email protected]); Rocío Alfaro Pozo ([email protected]); Research Group OPE-PROTHIUS. Dpto. de Organización de Empresas. 1 M. Paula Fernández-Arias (([email protected]) Universitat Politècnica de Catalunya. 2 Antonio Hidalgo ([email protected]) Avda. Diagonal, 647, 7th floor, 08028 Barcelona, Spain. 3 Pilar Quevedo (: [email protected]) Dept. Business Administration. This work is supported by the Ministerio Españoles de Educación Universidad Politécnica de Madrid. y Ciencia and Economía y Competitividad under Projects Campus Sur. Ctra. Valencia, Km 7. 28031 Madrid. Spain DPI2010-16759 and TIN2014-57497including EDRF fundings. 121 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Kalman Filter application in the Grocery Supermarket Business Proposal for a low-cost technique Thermal Comfort Field Study correction of forecasts by floods Model: finding out Operations for remote monitoring of body Based on Adaptive Comfort HYMOD model Management advantages temperature: An application for Theory in Non-Residential work safety Buildings Pereira Neto AV1 De Castro R1, Llach J2 Pereira S G M1, Medina F A S2, Andrade S S3, Barbadilla E1, Guadix J2, Aparicio P3, Cortés P4 Abstract: Floods are the most devastating natural dis- Abstract: The success on grocery stores depends Gonçalves R F4 asters, striking numerous regions in the world each on the efficiency of the operations to be carried Abstract: Indoor comfort has changed over the year, causing a huge loss in the industry. This is a con- out. The incursion of information technology in Abstract: This study aims to propose a cost-effec- last years. Firstly, the key was the Indoor Air Quality sequence of the increasing frequency of heavy rain and the supermarkets is not new, but the applications tive technical solution in monitoring the distance (IAQ) inside a building but lately it shift away from changes in upstream land-use. In general, less devel- that can be developed in order to optimize of workers operating in hazardous areas or under IAQ towards greater expectations related to overall oped countries are the most vulnerable to floods, caus- operation times of employees can facilitate the strong external influences. A prototype was built to subjects’ comfort. However, there should be a ing damages that significantly affect the industry and implementation of Lean principles in the store measure body temperature, relative air humidity consistent and well-balanced relation between the national GDP. Rainfall-runoff models play a very management. From a case study, and through the and ambient temperature through of an applied comfort and energy consumption due to the important role in flood forecasting. However, these implementation of the Business Model Canvas, research. Body temperature data is display in a results on the environment, especially on climate models contain large uncertainties caused by errors in preliminary results are presented. These results both the model itself and the input data. The objective graph, within a predetermined period, wherein change. This paper exposes a methodology to point out to competitive advantages through the of this paper is to present data assimilation techniques the measurement range can be easily set. As a develop a field study in a non-residential building, programming and prioritization of the operations to reduce these uncertainties and to analyze the de- result, the system first tests were stable solution based on adaptive comfort theory, which take into which are carried out in the store back office and viations between flood observations and forecasts from and for using open source tools, it was possible to account the above desirable objectives. customer order of the grocery list by Internet. The HYMOD model. A preliminary study revealed that there develop a low cost prototype. innovation is eliminating the delivery of the last are systematic errors in the flood forecasts, which vary Keywords: Comfort; fuzzy logic; energy saving. mile and optimizing the planning and execution with the day, throughout the year and from station to Keywords: Body temperature; mobile health; of the operations management in the store. station. The methodology consists in ap-plying Kalman occupational health; safety. Filter to correct the flood forecasts. When compared to other statistical methods, the Kalman Filter approach Keywords: Inventory; picking; scheduling; Canvas is more efficient since it benefits from updating the Model. regression coefficients recursively, allowing the filter to adapt to the frequent changes in the numerical weather prediction model, and to different weather conditions. The Kalman Filter has also the advantage of not requiring large database for its design and applica- tion. As a result, the Kalman Filter model presented in this work has proved to be a good alternative for opera- 1 Sergio Gustavo Medina Pereira ([email protected]) 2 Franciele Alves dos Santos Medina ([email protected]) tional implementation, showing improvements in the Programa de Pos-Graduação em Engenharia de Produção. root mean square errors of the order of 30% to 45%. Universidade Paulista - UNIP. Dr. Bacelar, 1212, SP 04026002 São Paulo, Brazil. Keywords: Rainfall-runoff models; HYMOD model; 3 Sergio Schina de Andrade ([email protected]) Kalman Filter. 1 Elena Barbadilla ([email protected]) Ecil Informática Indústria e Comércio LTDA, 2 José Guadix ([email protected]) Europa, 54, SP 06543-325, Santana de Parnaíba, São Paulo, Brazil. 1 Rodolfo de Castro ([email protected]) 3 Pablo Aparicio ([email protected]) 2 Josep Llach ([email protected]) 4 Pablo Cortés ([email protected]) 1 Antonio V P Neto ([email protected]) 4 Rodrigo Franco Gonçalves ([email protected]) Programa de Pós graduação em Tecnologia Ambiental e Dpto. de Organización, Gestión Empresarial y Diseño de Producto. Programa de Pos-Graduação em Engenharia de Produção. Dpto. de Organización Industrial y Gestión de Empresas II. Recursos Hídricos, Universidade de Brasília (UNB), Escola Politècnica Superior Universitat de Girona. Universidade Paulista - UNIP. Escuela Técnica Superior de Ingeniería. Universidad de Sevilla. Campus Univ. Darcy Ribeiro, Brasília, DF, Brasil, 70910-900. C/ Mª Aurèlia Capmany, 61 17071 Girona Dr. Bacelar, 1212, SP 04026002 São Paulo, Brazil. Camino de los Descubrimientos S/N, 41092 Sevilla. 122 123 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Gestalt and its influence on Towards a Cost Management Creating a continuous Technological and Industrial graphical touchscreen interface Methodology for Industrial improvement structure to Mapping of Pharmaceutical for elderly people Product-Service System implement lean healthcare Sector: a Comparison with Environment Emerging Countries Medina FAS1, Pereira SGM2, Silva VR3, Garcia-Sabater, Julio J1, Vidal-Carreras, Pilar I2, Gonçalves RF4 Marin-Garcia JA3 Americo Azevedo1, Mar’atus Sholihah2 Akkari A1, Munhoz I, Santos N, Santos R, Santos F, Knupp J Abstract: This study aims at pointing out the needs Abstract: Kaizen, or continuous improvement, Abstract: Increasing global competition has forced in touchscreen interfaces for smartphones by eld- forms part of the foundations for continuous im- manufacturing companies to involve more serv- Abstract: The main aim of this work was to per- erly people. For this, we use the Gestalt theory and provement as seen in the classic representations of ices in their offering. Industries are very eager to form a technological and industrial mapping of the visual perception as theoretical basis. The sample the Toyota Production System. This article presents add services not only as “add-on” of their products pharmaceutical sector, based on a survey from in- chosen for the pretest of the questionnaire were 5 the way in which the structure of a hospital must but rather as a bundle of product-service offering. ternational patent database (WIPO and Derwent). people. The Likert scale was used. For the theoreti- adapt to be able to improve processes in a struc- This shifting of companies’ mind-set leads them Among the results, while the dominant position cal framework, we present a review of the litera- tured, sustainable fashion. Not only the way that to implement Industrial Product-Service System in the market belongs to the European and U.S. ture in national and international databases. One the new “to-be-created” work teams must present (IPS2) as an innovative strategy. Besides giving pharmaceutical industries, there is an increasing can conclude that despite the popularity of these is proposed, but also the new roles of the workers wide range of benefits, implementation of 2 IPS importance of emerging countries, specially China, devices, there is still a gap in relation to the elderly who will appear, and the tasks that they all must will also bring challenges for their internal organi- but also India and, even in a smaller magnitude, users. There is still difficulty in assimilating new perform as work team members. This proposal is zation particularly in terms of cost management. of Brazil, bringing hope to the technological and features. Users who already have smartphones developed based on data from public reference Literature has shown that number of IPS2 imple- scientific dissemination and increased competition use it as a common cellphone. hospitals in their field of activity. mentation among manufacturing companies against pharmaceutical multinationals. is continuously increasing but at the same time Keywords: Human Computer Interaction; Gestalt; Keywords: Lean healthcare; continuous improve- there is very limited studies discuss about their Keywords: Patents; Pharmaceutical Industry; Intuitive Interaction; Elderly people; Mobile Devices. ment; kaizen. cost management and estimation. Cost estima- Emerging Countries. tion for IPS2 environment remains a new concept and have not further developed. In line with that literature finding, this research project intent to in- vestigate how IPS2 companies calculate their costs and to verify the fit between the existing costing system and the IPS2 environment needs. The main focus of this study is functional-oriented IPS2 en- vironment where machinery industry in Portugal will be the case study to further explore the desire research.

Keywords: Costing System; Industrial Product- Service System (IPS2).

1 Franciele Alves dos Santos Medina ([email protected]) 2 Sergio Gustavo Medina Pereira ([email protected]) 1 Julio Juan García Sabater ([email protected] ) 1 Americo Azevedo ([email protected]) 3 Vanessa Rodrigues da Silva ([email protected]) 2 Pilar Isabel Vidal Carreras ([email protected]) Inesc TEC and Faculty of Engineering, 1 Alessandra Cristina Santos Akkari 4 Rodrigo Franco Gonçalves ([email protected]) 3 Juan Antonio Marín García ([email protected]) University of Porto, Portugal. ([email protected]) Dpto. de Pós Graduaçao em Engenharia de Produçao. Grupo ROGLE. Dpto. de Organización de Empresas. Centro de Engenharia, Modelagem e Ciências Sociais Aplicadas, Universidade Paulista. 2 Mar’atus Sholihah ([email protected]) Universidad Politécnica de Valencia. Universidade Federal do ABC, Dr. Bacelar, 1212, 04026-002 São Paulo. Faculty of Engineering, University of Porto, Portugal. Camino de Vera S/N, 46022 Valencia. Av. dos Estados 5001, 09210-580, Santo André, SP, Brasil. 124 125 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

The experience of public-private Understanding the human role Exploring recent literature on Research Methodologies in partnerships hospitals in UK: in Cyber-Physical Systems Lean Healthcare Studies on Concentration of what can we learn in Spain? American Hospitals Frazzon E1, Hurtado P2 Vidal-Carreras PI1, Garcia-Sabater JJ2, Marin-Garcia JA3 Rionegro O1, Rodríguez-Monroy C2 Migowski S1, Migowski E2, Libânio C3 Abstract: Recently the concept of Cyber-Physical Systems (CPS) and its applications have become a Abstract: This paper aims to give an overview of Abstract: Most developed countries maintain im- Abstract: The objective of this study is to know popular research topic. By speeding up the interac- recent literature on lean healthcare. In order to portant relationships with the private sector. The which methodologies and databases that were tion between the flow of material and information, achieve this purpose a systematic literature review best-known case is United Kingdom, whose many used in articles treat variables, such as efficiency those systems are capable of dealing with dynamic of reviews of lean healthcare was carried out. years of experience developing public-private and costs in the hospital segment and their rela- environments and perturbations. They are useful in After reviewing the literature is that several sets partnerships for the construction projects and tionship with the concentration of American or- many fields, such as: production and transport sched- of works can be distinguished according to the management of hospitals has turned UK into a ganizations. The quantitative methodologies used uling and control; aeronautic industry; medical train- topic. Those which analyze the implementation reference for others countries. In the case of Spain, were, by order of preference, the multivariate sta- ing, among others. With the evolution of technolo- of lean and indicate the area where interventions with its limited experience, there is still no cer- tistical analysis and the econometric analysis. The gies and related researches, a future with a more in- and outcomes are done. Those which go further tainty whether this model has been beneficial for most used data basis was the Annual Report of the tense human-machine interaction is imminent. This and seek facilitators or context variables. And society or not. Based on the conclusions of the last American Hospital Association (AHA), followed by research attempts to understand the different roles those which focus seek interaction/relationship official audits by the British public authorities, this data made available by insurance companies hav- that a human decision maker might play in relation between implantation Lean and other areas, the paper presents the situation of the Spanish model ing long lasting relationships with the hospitals to a CPS. Thus, a literature review was developed, area of IT, safety and quality of patients, or effects in relation to the two most committed aspects of analyzed, besides the specific case studies. Finally, followed by the proposition of a classification for the on the workers. Future lines raised by the review such systems: the cost-profit ratio and risks. it was observed that the concentration in the sec- human-CPS interaction. analyzed present potential new challenges it faces tor is reflected in the reduction in competition and lean healthcare, where it can be highlighted the Keywords: Public Private Partnerships; Project efficiency gains, notably in the first year after the Keywords: Cyber-Physical Systems (CPS); Human- need to report those experiences not as positive in Finance Initiative; Hospital Management; British fusion, which does not mean that there was reduc- CPS interaction. which a lot can be learned and better document National Health System; Spanish Healthcare. tion in the prices charged by the hospitals. the results of the studies. Keywords: Hospital; Research method; Keywords: Lean thinking; lean healthcare; Concentration; Cost. healthcare quality; hospital; literature review.

1 Sérgio Almeida Migowski ([email protected]) 1 Oscar Rionegro Sotillo ([email protected]) IFRS Osório (RS) Brasil. 2 Carlos Rodríguez-Monroy ([email protected]) 1 Pilar Isabel Vidal Carreras ([email protected]) 1 Enzo Morosini Frazzon ([email protected]) 2 Julio Juan García Sabater ([email protected]) Dpto. de Ingeniería de Organización, Administración de 2 Eliana Rustick Migowski ( [email protected]) 2 Paula Andrea Hurtado([email protected]) 3 Juan Antonio Marín García ([email protected]) Empresas y Estadística. EST São Leopoldo (RS) Brasil. Escuela Técnica Superior de Ingenieros Industriales. Industrial and Systems engineering Department, Grupo ROGLE. Dpto. de Organización de Empresas. Universidad Politécnica de Madrid. Federal University of Santa Catarina, Universidad Politécnica de Valencia. 3 Claudia de Souza Libânio ([email protected]) C/ José Gutiérrez Abascal, 2. 28006 Madrid. Florianópolis, SC, 88.040-001, Brazil, (Tel: +55-48-3721-7076 ). Camino de Vera S/N, 46022 Valencia. UFCSPA Porto Alegre (RS) Brasil. 126 127 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

The current state and use of Predicted Thermal Sensation Public Private Partnerships Patterns in Industrial Spaces: for health infrastructure a practical study based on investment in France ergonomic approaches

Rosset C1, Rodríguez Monroy C1, Peláez M A2 Morgado M1, Talaia M4, Tavares I2, Teixeira L3

Abstract: The purpose of this paper is to deter- Abstract: Nowadays thermal environment studies are mine the current state and use of Public Private gaining a great importance in workplaces design once Partnerships (PPP) for hospital infrastructure invest- individuals spend most of their time in these spaces. ment in France. The first chapter aims at describ- In this paper, the predicted pattern of workers thermal ing the situation in the United Kingdom with the sensation was studied with the aim of identifying in- Private Finance Initiative (PFI) and its evolution in dustrial spaces with critical thermal conditions. On the the health sector. The resource to PPP is justified subject of Ergonomics and Occupational Health this with the macro-economic objective of investing in study intends to aware the Safety and Health depart- health infrastructure while fixing the debt-to-GDP ments for the most uncomfortable areas in the indus- trial space and, as a consequence, avoid thermal en- ratio. Its evaluation with the value for money (VFM) vironment work-related problems, improve perform- method has been very controversial. As the main ances and work conditions (safety and healthy). Thus, inspiration for the PPP version in France for hospi- two opposite thermal scenarios were studied, one in tal investment, the first section about PFI will then an industry affected by hot thermal environment and be useful in the second section to understand how other in an industry which regards cold thermal envi- the PPP market works in France in this sector. The ronment. In both cases, two thermal indexes were ap- last section relates the way how PPP was promoted plied: the EsConTer to predict spaces thermal sensation and then discredited. Particularly, it is shown that, pattern, and PPD index to predict the percentage of although PPP was constructed on the basis of PFI, individuals dissatisfied in a space. The results suggest- its popularity fell for different reasons. While PFI ed EsConTer index as a great thermal sensation pre- EDUCATION in the UK was mainly criticized because it turned dictor which easily identifies critical areas to thermal out to be less profitable in terms of VFM than the comfort. In this sense EsConTer index should be further Government claimed, France raised the debate valorised by industry to control thermal environments about the way health has to be managed. in order to satisfy most of the workers comfort needs.

Keywords: Public Private Partnerships; Hospitals; Keywords: Occupational ergonomics; Thermal com- French National Health System; Private Finance fort; EsConTer; PPD; Cold thermal environment; hot Initiative; UK National Health System. thermal environment.

1 Mariana Morgado ([email protected]) 2 Isabel Tavares ([email protected]) 3 Leonor Teixeira ([email protected]) Dept. of Economics, Management and Industrial Engineering. 1 Carlos Rodríguez Monroy ([email protected]) 4 Mário Talaia ([email protected]) 3Miguel Ángel Peláez ([email protected]) CIDTFF / Department of Physics Universidad Politécnica de Madrid. University of Aveiro. c/ José Gutiérrez Abascal, 2, 28006 Madrid Campus Universitário de Santiago, 3810-193 Aveiro, Portugal. 128 129 XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015

Brand Identity Applied Research: The Skateboard Manufacturing the case of Brazil’s Educational Company: a teaching case on Public Organization (EPO) production planning and control

Devonish IMS.1 Quelhas OLG, 2 França SLB. 3 Mesquita MA1, Girotti L J2, Tomotani JV3 Meiriño MJ,4 Abstract: In manufacturing companies, it is possi- Abstract: Research conducted in order to analyze ble to identify different production environments, factors that contribute to the brand identity of each suited to a given production strategy. The Brazil’s EPOs individually. Brand identity provides capability of future managers to deal with these new management paradigm for POs, aimed differences is critical and education should provide at updating the communication mechanisms them a broad and critical view of possible plan- and protection of organizational cohesion. The ning models and methods. The aim of this paper research conducts a case study in a Brazilian EPO, is to present a teaching case that enables students being held interviews with the managers of the to differentiate between two main approaches organization, following a structured script. The in the context of production scheduling, namely: results indicate the need to adapt concepts of MRP and APS. The teaching case was applied in a business management for public organizations course of Production Planning and Control in an and the lack of evidence of brand management undergraduate degree in Production Engineering or construction of identity in them. In addition, in Brazil. In its current version, the case compris- the research showed problems in motivation, es of five stages, covering the topics of demand identification with the institution and perception forecasting, master scheduling, material require- of self-worth from the public server. ments planning, and finite capacity scheduling and systems integration. A survey was conducted Keywords: Brand identity; public management; to evaluate the effectiveness of the teaching plan. educational organization. The results indicate that students gain a better understanding of the differences between the ap- proaches and now the skateboard factory case is an integral part of the course. Future applications will help to improve and expand the case, includ- ing new features related to the discipline contents.

1 Isabela Menezes da Silva Devonish ([email protected]) Keywords: Teaching case; case-based learning; Lab. de Tecnologia, Gestão de Negócios e Meio Ambiente. production planning and control. Escola de Engenharia. Universidade Federal Fluminense. Niterói, RJ, Brasil. Divisão de Programação Visual. Centro Federal de Educação Tecnológica Celso Suckow da Fonseca. Rio de Janeiro, RJ, Brasil . 2 Osvaldo Luiz Gonçalves Quelhas, D.Sc ([email protected]) 1 Marco Aurélio de Mesquita ([email protected]) 3 Sérgio Luiz Braga França, D.Sc. ([email protected]) 2 Leonel José Girotti ([email protected]) 4 Marcelo Jasmin Meiriño, D.Sc. ([email protected]) 3 João Vitor Tomotani ([email protected]) Lab. de Tecnologia, Gestão de Negócios e Meio Ambiente. Depto. de Engenharia de Produção. Escola Politécnica. Escola de Engenharia. Universidade Federal Fluminense. Universidade de São Paulo. Av. Prof. Almeida Prado, 531, Niterói, RJ, Brasil. Cid. Universitária, 05508-900, São Paulo, SP – Brazil. 131 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Agents playing the Beer Problem-Based Learning Preparing Engineers with Using LEGO® Serious Play® Distribution Game: Solving Method use in the civil Strong Management and in Marketing Classes the Production Dilemma construction organizational Communication Skills through the Drum-Buffer-Rope environment Estelles-Miguel S, Palmer Gato ME, Albarracín Guillem JM, Santandreu Mascarell Cristina1 Methodology Santi CE1 Martins V1, Neves R2, Bastos L1, Melo A1, Nunes D1 Abstract: This paper focuses on exposing the Abstract: The seek for engineers that meet the educational innovation process that has been Costas J, Ponte B1, De la Fuente D, Lozano J, companies needs for technically qualified profes- Abstract: The changes in the civil construction con- launched in the 2013-2014 academic year in Parreño J sionals and well developed interpersonal and text, and consequently the production management Services Business Marketing belonging to the communicational competences was the trigger for of constructions, require a different profile engineer, 5th degree course in the Faculty of Business Abstract: The Beer Distribution Game (BDG) is the development of this work. Based on data from which demands more refined skills from those profes- Administration (FBA) of the Universitat Politècnica a widely used experiential learning simulation alumni of our Computer Engineering program sionals, such as innovation, focus on customer, pro- de València (UPV). On that subject, and during game aimed at teaching the basic concepts regarding the current position and recommenda- duction planning and control, quality management classroom practices we have used the “LEGO® around Supply Chain Management (SCM). The tions collected in LinkedIn, one can demonstrate systems knowledge, sustainability and a humanist vi- Serious Play®” tool known as “gamification tools” goal in this problem is to minimize inventory costs that the new project-based pedagogical proposal sion. The main objective of this paper is to show the for developing a SWOT (Weaknesses, Threats, while avoiding stock-outs – hence the players implemented in 2008 made possible the develop- efficiency of using the Problem Based Learning meth- Strenghs and Opportunities), this tool helps in the face the dilemma between storage and shortage. ment of managerial and interpersonal relation- odology adapted to the organizational context. The developments of students´creatitivy and serves as Human players usually get confused giving rise to ship competences in the students. The projects are research strategy adopted was the Research-Action, a link in the development of the activity as you can significant inefficiencies in the supply chain, such in which the research team aimed the improvement the motivational element for the students and are see in this paper. as the Bullwhip Effect. This research paper shows of the way professionals understand and solve prob- of main importance for achieving these results. how artificial agents are capable of playing the lems. The results involved the development of abili- Keywords: Gamification; Educational Innovation; BDG effectively. In order to solve the dilemma, ties related to the organizational context, as well as Keywords: New engineer; pedagogical practices; LEGO® Serious Play®; SWOT. we have integrated supply chain processes (i.e. the individual, collective and organizational learning management. a collaborative functioning) through the Drum- skills, highlighting problems and possible solutions Buffer-Rope (DBR) methodology. This technique, for the company. Through increasing these skills, it from Goldratt’s Theory of Constraints (TOC), is was possible to stimulate a humanistic and sustain- based on bottleneck management. In comparison able vision, customer-focused, and a better quality to traditional alternatives, results bring evidence management system. In addition, problems in this of the great advantages induced in the BDG by the system were presented, which stated the necessity systems thinking. Both the agent-based approach of creating an environment which enables the ex- and the BDG exercise have proved to be very change of information among its sectors. effective in illustrating managers the underlying structure of supply chain phenomenon. Keywords: Problem-Based Learning method; Learning Skills; Organizational management; Keywords: Beer Game; Supply Chain Management; Construction Environment. Drum-Buffer-Rope methodology; Multi-Agent System; Production. 1 Vitor Martins (vitor.martins @uepa.br); Leonardo Bastos ([email protected]); 1 Sofía Estellés Miguel ([email protected]) André Melo ([email protected]); Marta Elena Palmer Gato ([email protected]) Denilson Nunes ([email protected]) José Miguel Albarracín Guillem ([email protected]) Departament of Engineering. State University of Pará. Cristina Santandreu Mascarell ([email protected]) 1 Carlos Eduardo Santi ([email protected]) Trav. Dr. Eneas Pinheiro 2626, Belém, Pará, Brazil. 1 Borja Ponte ([email protected]) Faculdade de Exatas e Tecnologia da Universidade Metodista Dpto. de Organización de Empresas. Dept. of Business Administ., Univ. of Oviedo, 2 Renato Neves ([email protected]) | Institute of Technology Federal de São Paulo. Rua do Sacramento, 230, Universitat Politècnica de València. Polyt. School of Eng. Gijón, 33204, Spain. University of Pará. Av. Augusto Corrêa S/N, Belém, Pará, Brazil. CEP 09640-000 São Bernardo do Campo/SP, Brasil. Edificio 7D, Camino de Vera S/N, 46022 Valencia. 132 133 XXI International Conference on Industrial Engineering and Operations Management XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015 International IIE Conference 2015

Organizational Engineering: Development of DL for the Entrepreneurship in engineering Creation of a Mentoring the emerging stage of training of the Business Game students – developing a scale Program for improving Industrial Engineering Bom Burguer’s tutors the Education of Industrial Silvério JV1, Fonte JT1, Leão BFS1, Soares JCV2, Engineers McGowan P3, Carvalho PS1 Javier Carrasco1, Carlos Mataix, Marinho MT1, Rodrigues JS2, ZambonKL3 Ruth Carrasco-Gallego Abstract: The literature affirms that the identifica- Almeida M1, Salgado A2 Abstract: Previous experience of training teachers tion and study of students’ entrepreneurial charac- Abstract: Industrial Engineering (IE) has experi- of public schools as tutors for the business game teristics has a special relevance for the development Abstract: This paper aims to present the creation enced a remarkable development since its incep- Bom Burguer showed that entrepreneurship con- of adequate educational programmes related with of a mentoring program to be applied in develop- tion in the early years of the past century. From tent has limiting factors. As a strategy to overcome entrepreneurship and business creation among oth- ing future junior industrial engineers acting pro- the perspective of the present problematic situa- this limitation, we propose the development of er consequences. In this sense, the objective of this fessionally. Its objective is to contribute to a bet- tion of the world, including people and planet, a aDistance Learning (DL) Course using the Moodle paper is describe the creation process of an entre- ter professional performance as engineers. It is a new space of opportunities opens to IE research platform. The game creates the conditions for preneurship scale in engineering academic contexts case-study for the RIP region (including the cities and professional activities. In this respect, this learning with experiences of the process of run- and analyse the preliminary results obtained by the of Resende, Itatiaia and Porto Real), which is locat- paper reviews the two main previous stages of IE ning a business, during which the entrepreneur- scale application in two universities, one from Brazil ed in an industrial area in Rio de Janeiro State, in and proposes a characterization of its emergent ship content and business management are de- and one from Northern Ireland, and compare the Brazil, better preparing the new junior engineers current stage. The resulting IE concept is an ex- manded. The DL course was made in a content en- entrepreneurial profile. The results shown that val- for the labor market. As a result, 87% of mentors tended one, which is proposed to be identified as vironment that will support tutors, allowing new ues referent to variation coefficients conform each and mentees approved the program as efficient, Organizational Engineering. forms of interaction between students and teach- reality are relatively low. And we can conclude also based on the initial targets. The young engineers ers, as well as introducing new evaluative forms in that Brazilian students show an entrepreneurial pro- are still college students and company interns. Keywords: Organizational Engineering; Industrial the process that will provide feedback to students file a little bit superior than Northern Irish students. Engineering; sustainability. and teachers. A preliminary test was performed Keywords: Mentoring program; young engineers and after there will be a new test for analysis the Keywords: Entrepreneurship; scale; engineering; education; mentors and mentees. user’s perception to validate the environment. students. Keywords: Entrepreneurship; Business Game; Distance Learning Course.

1 José Victor Silvério ([email protected]) Jakson Trindade Fonte ([email protected]) Bruna Fernanda Silva Leão ([email protected]) Paula Soares Carvalho ([email protected]) Curso de Engenharia de Produção.Universidade Federal de Goiás – Regional Catalão. Av. Dr. Lamartine P. de Avelar 1120, 1 Maria da Glória Diniz de Almeida ([email protected]) Setor Universitário, Catalão, Goiás, Brasil. Dep. de Engenharia de Produção. Faculdade de Tecnologia. Universidade do Estado do Rio de Janeiro. 2 Júlio Cesar Valandro Soares Carlos ([email protected]) Resende, CEP 27.537-000, Brazil. Curso de Engenharia de Produção Unidade Acadêmica Especial Departamento de Engenharia de Produção Mecânica. de Ciências e Tecnologia – Cãmpus Aparecida de Goiânia Faculdade de Engenharia de Guaratinguetá. Universidade do Regional Goiânia - Universidade Federal de Goiás. Rua Mucuri, Estado de São Paulo. s/n, Área 3, (Campus da UEG/UFG), Setor Conde dos Arcos, Guaratinguetá, CEP 12518-010, Brazil. 1 Javier Carrasco ([email protected]) Aparecida de Goiânia - GO, 74968-755. Carlos Mataix ([email protected]) 1 Mariana de Toledo Marinho ([email protected]) 2 Andreia Maria Pedro Salgado (e-mail: [email protected]) Ruth.Carrasco ([email protected]) 2 José de Souza Rodrigues ([email protected]) 3 Pauric McGowan ([email protected]) Dep. de Engenharia de Produção Mecânica. 3 Kátia Livia zambon([email protected]) Dpto. Ingeniería de Organización, Administración de Empresas Dep. of Marketing, Entrepreneurship and Strategy - University Faculdade de Engenharia de Guaratinguetá. Universidade do y Estadística. Universidad Politécnica de Madrid. Dept. de Engenharia de Produção. Universidade Estadual Paulista of Ulster - Jordanstown campus - Shore Road – Newtownabbey Estado de São Paulo. José Gutiérrez Abascal, 2. 28006. Madrid. “Júlio de Mesquita Filho”. Bauru 17033-360, Brazil. Co. Antrim - Belfast BT37 0QB – Northern Ireland/UK. Guaratinguetá, CEP 12518-010, Brazil. 134 135 XXI International Conference on Industrial Engineering and Operations Management 9th International Conference on Industrial Engineering and Industrial Management (XIX Congreso de Ingeniería de Organización) International IIE Conference 2015

Perception of the Evolution of the Industrial Engineering Areas Based on the Brazilian ENADE- INEP Assessment System

Satolo EG1, Monaro RLG2, Vieira Junior M3, Monaro DLG4

Abstract: Constant factory changes and the insertion of new models to plan, schedule and control production due to the increased competitiveness makes the Brazil- ian industry faces a new challenge: the lack of skilled manpower at all hierarchical levels. In Engineering, es- pecially in Industrial Engineering, the professional pro- file changes constantly, causing the engineering educa- tion in universities has the need to reinvent themselves all the time to meet the market demands. Thus, evalua- tion methods shall be deployed to quantify and provide information that help in analysis of vocational training of the 21st century Engineer. Therefore, the purpose of this paper is to analyze the evolution of the Industrial Engineering areas based on the Brazilian ENADE-INEP assessment system applied on the years 2005, 2008, 2011 and 2014, bringing a diagnosis of the knowledge areas along these years. From the results it is possible the perception of a trend to the equality of the areas on the examination, besides the possibility of an interdisci- plinary approach of the questions.

Keywords: Industrial Engineering Courses; Evolution; Thematic Areas; Students Performance Evaluation; ENADE system.

1 Eduardo Guilherme Satolo ([email protected]) UNESP - Univ. Estadual Paulista, Campus Tupã/Pesquisador do CEPEAGRO, Professor do Programa de Pós-Graduação em Agronegócio e Desenvolvimento e do Curso de Administração. Rua Domingos da Costa Lopes, 780, Jd. Unesp, Tupã, SP, Brasil. 2 Renato Luis Garrido Monaro ([email protected]) FAJ – Faculdade de Jaguariúna, Jaguariúna, Brazil. 3 Milton Vieira Júnior ([email protected]) UNINOVE – Universidade Nove de Julho, São Paulo, Brazil. 4 Daniel Luis Garrido Monaro ([email protected]) FAJ – Faculdade de Jaguariúna, Jaguariúna, Brazil. 136 PARTNERS: