Best Got Better: Enhanced N and F Series Launched
Total Page：16
File Type：pdf, Size：1020Kb
AUSTRALIA’S TOP SELLING TRUCK BRAND SINCE 1989 - T-mark 2012 AUTUMN 2013 BEST GOT BETTER: ENHANCED N AND F SERIES LAUNCHED ISUZU N AND F SERIES UPGRADES TARGET SAFETY AND COMFORT Joe’s movING 27 YEARS WITH ISUZU TAKING STOCK WITH BENLEIGH SHOWROOM ON WHEELS 2 elcome to Truck Power. This edition comes to you hot on the heels of the Brisbane 3 News Truck Show which was held in mid-May at the Convention Centre. Truck and transport 18 IAL World exhibitors were out in full force over the four day event and public attendance numbers W were some of the highest on record according to organisers. 20 Tech Torque On the surface, the strong turnout can be attributed to this being a large, well-promoted and managed event, but dig a little deeper and I believe the success of the show can also be put down to a broader 22 IAL Parts & Service economy that is rebounding and slowly gaining in confidence. We’ll provide you with a full Show 23 Truck of the Year pictorial in the next edition. In this edition we bring you details of the 2013 model year N and F Series upgrades. Isuzu engineers 24 Dealer Network have introduced a number of worthwhile enhancements to these ranges particularly in the areas of safety and driver convenience. Along the way three new model variants have been added which now sees Isuzu’s total model offering top out at an amazing 154 models! Isuzu N and F Series Turning to our customer stories, we take a look at every bloke’s fantasy… I’m of course talking about upgrades target safety having a shed-full of great tools, but in this case the ‘shed’ is mobile in the form of an Isuzu Snap-on and comfort Tools truck, wait until you see inside. Market-leading trucks get even more In South Australia we meet Benleigh Vending Systems, a company that restocks hundreds of food and in 2013 model year release. Page 5 beverage machines each day for the greater convenience of the good people of Adelaide. This company is also the subject of this edition’s instalment of ‘Stories from the Road’ video. We then don the singlet and stubbies to visit Joe Schubert, proprietor of Sydney’s Always Moving and Joe’s moving 27 years Bow Tie Removals. Joe has been in the industry since he was 15 years old and has enjoyed a lengthy with Isuzu relationship with the Isuzu brand over the years. Isuzu truck fleet stands the test We also unveil details of our exciting new Truck of the Year grand prize for this year and bring you up to date with the latest progress on our SBR heritage truck in Tech Torque. of time. Page 10 On a sad note however, we have unfortunately lost one of our long standing and most respected Isuzu Dealer Principals. Earlier this year Charlie Emanuele from Adelaide’s North East Isuzu, lost his battle with cancer at the age of 66. But in true Charlie fashion he left on his own terms as you’ll see in our Taking stock with Benleigh tribute to him in IAL World. Growing business takes charge Please enjoy the edition. with Isuzu. Page 13 Showroom on wheels Snap-on Tools provides tradie ‘toy shop’. Page 16 Jeff Birdseye Marketing Manager TRUCKPOWER Editor: Jeff Birdseye - Marketing Manager Isuzu Australia Ltd. Koichi Yoda – Managing Director and Chief Executive Officer. Phil Taylor – Director and Chief Operating Officer. Editorial and Design: Arkajon. AUTUMN Contact Truck Power: Arkajon Communications Pty Ltd, PO Box 7242, St Kilda Rd VIC 8004. Phone: 03 9867 5611 Fax: 03 9867 5711 Email: [email protected] Disclaimer: All material in this magazine is copyright and may not be reproduced in any format without the written permission of the editor. No responsibility is accepted for unsolicited manuscripts, photographs or transparencies. All statements made, although based 2013 on information believed to be reliable and accurate cannot be guaranteed and no fault or liability can be accepted for error or omission. Articles in this magazine are published as a service to Isuzu Owners and should not be substituted for specific advice. Products featured in Truck Power are for reference only and are not, in any way, explicitly or implicitly, endorsed by Isuzu Australia Limited. ISUZU BOOSTS SALES DEPARTMENT 3 (l-r) National Sales Manager, Andrew Harbison and National Fleet Sales Manager, Les Spaltman. IAL has recently strengthened its Sales “IAL is constantly looking for ways to establish Les Spaltman appointed Department by developing a new National best practice systems,” Mr Harbison said. National Fleet Sales Manager Sales Manager position to better service its “While IAL will maintain a separate fleet team customers and the Isuzu Dealer Network. The National Fleet Sales role has been filled by and there continues to be a National Fleet Sales Les Spaltman, who was previously the New South Stepping into the National Sales Manager role is Manager, from an operational and coordination Wales zone Dealer Sales Manager. Andrew Harbison, who will now oversee both IAL’s perspective it made good sense to have one Dealer Sales and Fleet Sales teams. person ultimately responsible for all sales. Mr Spaltman has over 25 years’ automotive experience, having sold several other brands prior Mr Harbison has 22 years’ automotive sales “This new structure will enhance and strengthen to joining IAL in 2011. experience most recently as IAL National Dealer the IAL sales team providing a more collaborative Sales Manager, a role he began in 2007. Prior to approach with the Dealer Network. “I look forward to working closely with the Fleet this, he was IAL Queensland Zone Sales Manager. Sales team and forging strong relationships with our “We’re confident that the new structure will work fleet and government customers,” Mr Spaltman said. According to Mr Harbison, the latest department well and better serve the requirements of Isuzu restructure will provide additional sales customers – both retail and fleet – into the future.” “IAL is very dedicated to its customers’ needs and opportunities for Isuzu while ensuring customers I am excited to be involved in taking this to the receive even better support. next level.” SERVICE DEPARTMENT STRENGTHENED IAL has strengthened its Service Department Melbourne two years ago, Mr Coyle previously with the appointment of James Coyle to the held technical support and training positions for position of Technical Support Consultant in Audi UK and worked as a technician for Toyota, February 2013. Mercedes and Bosch. www.isuzu.com.au Mr Coyle has over 24 years’ technical automotive My Coyle said he looks forward to the challenges the experience and will be responsible for assisting role will bring including changing from cars to trucks. Isuzu Dealerships to resolve technical issues they “I enjoy a good challenge and look forward to may be experiencing with customers’ trucks. helping the Dealer Network and Zone managers Moving from Northampton, United Kingdom, to resolve issues,” Mr Coyle said. Technical Support Consultant, James Coyle. 4 NEW CUSTOMER CARE CONSULTANT The Isuzu Customer Care team has recently welcomed Mitchell Foley as a Care Consultant. Prior to joining IAL, Mr Foley worked for GM Holden Ltd for two years in the Aftersales Department and he has a keen interest in the automotive industry. Mr Foley’s role will see him – along with three other in-house consultants – as the first point of contact for Isuzu customers who phone the Isuzu Care Centre with information requests or any possible concerns they may have Customer Care Consultant, Mitchell Foley. with an Isuzu product or service. DEBBIE SCHOFIELD WINS NEW CUSTOMER CARE AWARD DEALER PRINCIPAL AT NORTH EAST ISUZU Tony Emanuele has taken over the reins as Dealer Principal at Adelaide’s North East Isuzu following the passing of father Charlie. Tony is well qualified for the role having spent many years in the commercial vehicle industry. He began working with Charlie in 1993 where he carried out his diesel mechanic apprenticeship in the workshop. Tony then spent time working in the spare parts department before heading up the used trucks area of the business. In 2006 he took on responsibility for the company’s newly-opened Port August TRUCKPOWER (l-r) Suttons Motors Arncliffe Dealer Principal, John Porter, Isuzu Care Specialist, Debbie Schofield and Isuzu Sales Manager, Luke Taggart. Dealership before returning to North East Isuzu, Suttons Motors Arncliffe Customer Care IAL Customer Care Manager, Kathryn Kreuzer, Burton, in 2010 to assist Charlie in managing Specialist, Debbie Schofield, has been awarded said Debbie’s high work ethic has reflected the this facility. the 2012 Dealership Customer Care Award at Isuzu Care Philosophy and Mission in many ways. IAL’s recently-held Customer Care Conference. AUTUMN “I would like to congratulate Debbie on winning This award recognises Dealership Customer Care the award and thank her for going above and Specialists who provide excellent service, exceed beyond her role to make sure customer and sales 2013 customer expectations and develop new and teams’ needs are met,” Kathryn said. efficient ways to solve customer service problems. This is the second time Debbie has won this award. 5 N EW RELEASES ISUZU N AND F SERIES UPGRADES TARGET SAFETY AND COMFORT Light and medium duty truck buyers have even more reasons to purchase Isuzu’s www.isuzu.com.au market-leading N and F Series following enhancements that bring new levels of safety, driver comfort and entertainment features to the iconic nameplates. 6 N EW RELEASES s part of the range upgrade, Isuzu while an additional beam of light flows from the Isuzu has further added to the N and F Series’ has also introduced three new model cornering lamps casting light into the turning area car-like list of driver appointments with the variants to the line-up: the passenger once the turn indicators are activated.