AUSTRALIA’S TOP SELLING TRUCK BRAND SINCE 1989 - T-mark 2012

Autumn 2013

Best got better: enhanced N and F Series launched N and F Series upgrades target safety and comfort Joe’s moving 27 years with Isuzu Taking stock with Benleigh Showroom on wheels 2

elcome to Truck Power. This edition comes to you hot on the heels of the Brisbane 3 News Truck Show which was held in mid-May at the Convention Centre. Truck and transport 18 IAL World exhibitors were out in full force over the four day event and public attendance numbers W were some of the highest on record according to organisers. 20 Tech Torque On the surface, the strong turnout can be attributed to this being a large, well-promoted and managed event, but dig a little deeper and I believe the success of the show can also be put down to a broader 22 IAL Parts & Service economy that is rebounding and slowly gaining in confidence. We’ll provide you with a full Show 23 Truck of the Year pictorial in the next edition. In this edition we bring you details of the 2013 model year N and F Series upgrades. Isuzu engineers 24 Dealer Network have introduced a number of worthwhile enhancements to these ranges particularly in the areas of safety and driver convenience. Along the way three new model variants have been added which now sees Isuzu’s total model offering top out at an amazing 154 models! Isuzu N and F Series Turning to our customer stories, we take a look at every bloke’s fantasy… I’m of course talking about upgrades target safety having a shed-full of great tools, but in this case the ‘shed’ is mobile in the form of an Isuzu Snap-on and comfort Tools truck, wait until you see inside. Market-leading trucks get even more In South Australia we meet Benleigh Vending Systems, a company that restocks hundreds of food and in 2013 model year release. Page 5 beverage machines each day for the greater convenience of the good people of Adelaide. This company is also the subject of this edition’s instalment of ‘Stories from the Road’ video. We then don the singlet and stubbies to visit Joe Schubert, proprietor of Sydney’s Always Moving and Joe’s moving 27 years Bow Tie Removals. Joe has been in the industry since he was 15 years old and has enjoyed a lengthy with Isuzu relationship with the Isuzu brand over the years. Isuzu truck fleet stands the test We also unveil details of our exciting new Truck of the Year grand prize for this year and bring you up to date with the latest progress on our SBR heritage truck in Tech Torque. of time. Page 10 On a sad note however, we have unfortunately lost one of our long standing and most respected Isuzu Dealer Principals. Earlier this year Charlie Emanuele from Adelaide’s North East Isuzu, lost his battle with cancer at the age of 66. But in true Charlie fashion he left on his own terms as you’ll see in our Taking stock with Benleigh tribute to him in IAL World. Growing business takes charge Please enjoy the edition. with Isuzu. Page 13

Showroom on wheels

Snap-on Tools provides tradie ‘toy shop’. Page 16 Jeff Birdseye Marketing Manager TRUCKPOWER Editor: Jeff Birdseye - Marketing Manager Isuzu Australia Ltd. Koichi Yoda – Managing Director and Chief Executive Officer. Phil Taylor – Director and Chief Operating Officer. Editorial and Design: Arkajon.

2013 Autumn Contact Truck Power: Arkajon Communications Pty Ltd, PO Box 7242, St Kilda Rd VIC 8004. Phone: 03 9867 5611 Fax: 03 9867 5711 Email: [email protected] Disclaimer: All material in this magazine is copyright and may not be reproduced in any format without the written permission of the editor. No responsibility is accepted for unsolicited manuscripts, photographs or transparencies. All statements made, although based on information believed to be reliable and accurate cannot be guaranteed and no fault or liability can be accepted for error or omission. Articles in this magazine are published as a service to Isuzu Owners and should not be substituted for specific advice. Products featured in Truck Power are for reference only and are not, in any way, explicitly or implicitly, endorsed by Isuzu Australia Limited. Isuzu boosts Sales Department 3

(l-r) National Sales Manager, Andrew Harbison and National Fleet Sales Manager, Les Spaltman. IAL has recently strengthened its Sales “IAL is constantly looking for ways to establish Les Spaltman appointed Department by developing a new National best practice systems,” Mr Harbison said. National Fleet Sales Manager Sales Manager position to better service its “While IAL maintain a separate fleet team customers and the Isuzu Dealer Network. The National Fleet Sales role has been filled by and there continues to be a National Fleet Sales Les Spaltman, who was previously the New South Stepping into the National Sales Manager role is Manager, from an operational and coordination Wales zone Dealer Sales Manager. Andrew Harbison, who will now oversee both IAL’s perspective it made good sense to have one Dealer Sales and Fleet Sales teams. person ultimately responsible for all sales. Mr Spaltman has over 25 years’ automotive experience, having sold several other brands prior Mr Harbison has 22 years’ automotive sales “This new structure will enhance and strengthen to joining IAL in 2011. experience most recently as IAL National Dealer the IAL sales team providing a more collaborative Sales Manager, a role he began in 2007. Prior to approach with the Dealer Network. “I look forward to working closely with the Fleet this, he was IAL Queensland Zone Sales Manager. Sales team and forging strong relationships with our “We’re confident that the new structure will work fleet and government customers,” Mr Spaltman said. According to Mr Harbison, the latest department well and better serve the requirements of Isuzu restructure will provide additional sales customers – both retail and fleet – into the future.” “IAL is very dedicated to its customers’ needs and opportunities for Isuzu while ensuring customers I am excited to be involved in taking this to the receive even better support. next level.” Service Department strengthened IAL has strengthened its Service Department Melbourne two years ago, Mr Coyle previously with the appointment of James Coyle to the held technical support and training positions for position of Technical Support Consultant in Audi UK and worked as a technician for ,

February 2013. Mercedes and Bosch. www.isuzu.com.au Mr Coyle has over 24 years’ technical automotive My Coyle said he looks forward to the challenges the experience and will be responsible for assisting role will bring including changing from cars to trucks. Isuzu Dealerships to resolve technical issues they “I enjoy a good challenge and look forward to may be experiencing with customers’ trucks. helping the Dealer Network and Zone managers Moving from Northampton, United Kingdom, to resolve issues,” Mr Coyle said. Technical Support Consultant, James Coyle. 4 New Customer Care Consultant The Isuzu Customer Care team has recently welcomed Mitchell Foley as a Care Consultant. Prior to joining IAL, Mr Foley worked for GM Holden Ltd for two years in the Aftersales Department and he has a keen interest in the . Mr Foley’s role will see him – along with three other in-house consultants – as the first point of contact for Isuzu customers who phone the Isuzu Care Centre with information requests or any possible concerns they may have

Customer Care Consultant, Mitchell Foley. with an Isuzu product or service. Debbie Schofield wins New Customer Care Award Dealer Principal at North East Isuzu

Tony Emanuele has taken over the reins as Dealer Principal at Adelaide’s North East Isuzu following the passing of father Charlie. Tony is well qualified for the role having spent many years in the commercial vehicle industry. He began working with Charlie in 1993 where he carried out his diesel mechanic apprenticeship in the workshop. Tony then spent time working in the spare parts department before heading up the used trucks area of the business. In 2006 he took on responsibility for the company’s newly-opened Port August TRUCKPOWER (l-r) Suttons Motors Arncliffe Dealer Principal, John Porter, Isuzu Care Specialist, Debbie Schofield and Isuzu Sales Manager, Luke Taggart. Dealership before returning to North East Isuzu, Suttons Motors Arncliffe Customer Care IAL Customer Care Manager, Kathryn Kreuzer, Burton, in 2010 to assist Charlie in managing Specialist, Debbie Schofield, has been awarded said Debbie’s high work ethic has reflected the this facility. the 2012 Dealership Customer Care Award at Isuzu Care Philosophy and Mission in many ways. IAL’s recently-held Customer Care Conference. 2013 Autumn “I would like to congratulate Debbie on winning This award recognises Dealership Customer Care the award and thank her for going above and Specialists who provide excellent service, exceed beyond her role to make sure customer and sales customer expectations and develop new and teams’ needs are met,” Kathryn said. efficient ways to solve customer service problems. This is the second time Debbie has won this award. 5 n ew releases

ISUZU N AND F SERIES UPGRADES TARGET SAFETY AND COMFORT

Light and medium duty truck buyers have even more reasons to purchase Isuzu’s www.isuzu.com.au market-leading N and F Series following enhancements that bring new levels of safety, driver comfort and entertainment features to the iconic nameplates. 6 n ew releases

s part of the range upgrade, Isuzu while an additional beam of light flows from the Isuzu has further added to the N and F Series’ has also introduced three new model cornering lamps casting light into the turning area car-like list of driver appointments with the variants to the line-up: the passenger once the turn indicators are activated. introduction of a Digital Audio Visual Entertainment car licence NLR 200 AMT Tipper, the unit with DAB+. A With the increasingly stringent OH&S requirements NPR 400 Tipper – both feature ready-to-work in many corporate and government fleets, the The DAB (Digital Audio Broadcasting) – or digital tipping bodies – and the NPR 400 Crew. addition of an SRS passenger airbag in the F Series radio – allows access to a much wider choice These new additions mean that the N Series now (except for four-wheel-drive and CNG FSR models) of stations and scrolling text to provide an has Crew and Tipper variants available across ensures that Isuzu remains a leader in safety. information summary of the music or program the most of the range, and brings the total number of driver may be listening to. Other safety improvements include the adoption of models available to 58. rear disc brakes to the NLR medium wheelbase and The added benefit of the DAB is that there is no Safety all NNR models for even better braking performance. need to tune-in to stations or change frequency to keep listening to your favourite stations, the Another minor but important safety enhancement A distinguishing external feature of the new N and radio automatically seeks and latches onto the across the N Series range is the standard fitment F Series ranges is cornering lamps, which have strongest signal. been fitted for added safety to all models (except of a cab tilt warning lamp, to alert the operator if TRUCKPOWER FSS and FTS 4x4s). the cabin is not properly secured after being tilted. The main visible change is a much bigger 6.2 inch touch screen providing full on-screen menus, These are located in the same position as the Driver comfort menu scrolling by finger drag and gyro motion indicator repeater lamp on the side of the cab doors All new NPR, NQR and NPS standard cab models sensor for DVD control. The number of physical on N Series along with FRR to FSR F Series models; are now fitted with Isuzu’s driver suspension buttons has also been reduced to just four, with

2013 Autumn the taller cab design of FTR to FV models instead seat which has previously only been available in the entire major functions now controlled from the sees the cornering lamps installed in the cab step. Premium models. touch screen. The cornering lamps are ideal when turning The ISRI 6860 driver’s suspension seat remains As well as incorporating digital radio, the new into tight streets and driveways at night – the standard across all F Series models. multimedia unit can now record music directly to headlights continue to illuminate to the front, the internal solid state hard disk drive for future 7

Cornering lamps for added safety. Functional and comfortable driving environment.

New 6.2” Digital Audio Visual Entertainment unit. Matt chrome meter rings. playback and can display up to four cameras has been commonised across the range. positions in their respective market segments. – many of the system’s functions can also be Another notable change across the light and “Isuzu engineers have taken an already popular controlled using voice recognition. medium duty range is the addition of a CAN model range and made it even better by building on The unit retains key features of the earlier system connector which comes with a CANBOX standard its many strengths and features,” Mr White said. including Bluetooth, iPod and MP3 compatibility, on F Series. “The broad model choice, coupled with innovative USB inputs and front jack and steering wheel This device allows truck body builders to read the technology and a long list of standard features, remote control option. CAN in European FMS standard format and better makes the N and F Series particularly appealing for Satellite navigation is available as an optional extra integrate their control systems with the truck. It just about any light and medium duty applications.” and comes with three years of mapping updates also eliminates the need to cut the wiring to find Mr White said Isuzu’s evolutionary approach in the upon purchase. signals for information such as engine speed, park latest upgrades would hold the manufacturer in brake on and transmission neutral. A telematics option will shortly be made available for good stead. the system providing fleet customers with the ability Capping off the upgrades and lifting visual interior “Consistent sales market leadership in the light and to more closely track driver route progress and appeal for N Series is a revised matt chrome finish medium duty markets over many years is evidence general driving characteristics, amongst many other to door handles, power window toggles and meter that these ranges are already hitting a chord with features. See accompanying article ‘Focus on DAVE’. rings around the speedo and tacho. customers in terms of their specifications,” he said All Isuzu N and F Series models (aside from CNG General upgrades “IAL is confident that the upgraded ranges will variants) continue to be powered by the proven continue to provide customers with the features In other upgrades, NNR and NPR 200 models SiTEC Series III EuroV (EEV)-compliant engines. www.isuzu.com.au benefit from an extra gear, going from five to six they want while also making it difficult for speed in the manual transmission to match the Comments from IAL competitors to match the total offering.” existing six-speed automated manual transmission. According to Isuzu Australia Limited (IAL) Product To better accommodate fitment of specialised Planning and Engineering Support Manager, Colin bodies and the growing trend for increased use of White, the 2013 model year upgrades will assist to associated electrical equipment, an 80A alternator further strengthen the N and F Series’ number one 8 n ew releases D.A.V.E. a driver’s best mate he technology in trucks has increased Entertainment aside, DAVE also needs to function tremendously in recent years and it’s no as a business tool making life easier for the more evident than in the area of cabin operator. The unit features Bluetooth Version 2.0 T appointments. For those who spend hands free and is compatible with the very latest many hours a day driving or even people like range of mobile phones. As part of this system ‘tradies’ who could travel shorter distances but up to 1,000 contacts per paired phone can be have been involved in physical labour all day, syncronised with the integrated Bluetooth kit. it’s important that the driving environment is as Making a call is easy using the on screen touch comfortable as possible. pad and microphone integrated into the unit’s Four reversing cameras for extra vision. The latest N and F Series ranges provide some front panel. DAVE features voice dialing and of the lowest NVH (noise, vibration, harshness) users can answer or reject phone calls using the levels in the Australian truck market coupled with touchscreen and keeping things legal. air suspension driver’s seats as standard on most As an optional extra, owners can purchase satellite models. Entry and egress is made easy with 90 navigation by Navteq. As well as listing 600,000 degree-opening doors and large grab handles, and points of interest, 12.5 million addresses and once inside the vision is excellent and the driving providing 100 per cent post code coverage, the sat controls are well laid out and easy-to-use. nav also provides road alerts such as speed and This user-friendly overall package was recently red light cameras, accident black spots, school Easy to use voice dialling. enhanced in 2013 model year trucks with the zones and railway crossings and speed limits introduction of Isuzu’s new Digital Audio Visual including time of day dependencies. The sat nav Entertainment (DAVE) unit which takes in-cabin comes with three years of mapping from the date convenience and entertainment to a new level. of purchase. At 6.2 inch the touch screen is one of the largest Another optional extra and extremely useful available. DAVE is operated via just four buttons feature particularly for those operating in with the remainder of the functions controlled metropolitan and urban environments is reversing through full on-screen menus via the touch cameras. Up to four cameras can be specified and screen. vision from these can even be displayed on screen all at once in a four-way split. The cameras are Synchronised phone contacts with integrated Bluetooth kit. The DAVE unit features Digital Audio Broadcasting even infra-red to enable night time viewing in low plus (DAB+); jargon aside, this means the truck light conditions. will receive radio signals in the highest quality possible, it also provides access to a much wider DAVE can also be set up with a tyre monitoring choice of stations that tune automatically to system (optional extra) that can show tyre the strongest signal no matter where the truck abnormalities and leaks on-screen for up to 36 is travelling. The radio features 18 preset FM tyres (including trailer). A telematics option will and 12 preset AM channels and is fitted with an shortly be made available for the system providing

TRUCKPOWER Australian-specified long range tuner. fleet customers with the ability to more closely track driver route progress and general driving Audio visual playback in DVD, CD, MP3 or WMA For those who like music, DAVE allows the characteristics, amongst many other features. format (only operational when the truck is stationary). operator to ‘rip’ music or talkback directly to onboard memory (8 gigabyte) for later access. These are just some of the many features of DAVE The unit is also fully iPod-compatible allowing – for a full demonstration please visit your local 2013 Autumn video replay or playlists to be viewed. Still in Isuzu Dealer. entertainment mode, DAVE provides audio visual playback be it DVD, CD, MP3 or WMA format. As a safety feature video will not play when the truck is in motion.

Fully iPod-compatible. 9

ISUZU MODELS PASS 150 WITH LATEST RELEASE he release of three new model variants According to IAL Director and COO, Phil Taylor, a as part of its 2013 model year N and broad product range is an important component F Series upgrades has seen the Isuzu in keeping existing customers while it also helps T truck range hit 154 models, the most attract new ones. comprehensive range ever offered by IAL, and “Isuzu has been particularly successful over many easily providing the broadest truck model choice years at identifying niches in the market and in the Australian market. introducing models with specifications that go In the light duty segment, Isuzu has 58 N Series on hand-in-hand with customer requirements,” Mr offer; the selection is even greater for medium duty Taylor said. applications with 64 F Series available. “Our desire to fill as many gaps as possible in “Those who have had a good experience with The FX Series, which covers 10 model variants, the market has seen the Isuzu range expand Isuzu will be more likely to choose Isuzu in another was recently joined by nine Isuzu twin steer enormously and it now sits at 154 variants. weight category if circumstances in their business FY Series trucks, bridging the gap between the “Having a broad product range allows our change, while for prospective customers, the standard F Series and the heavy duty Giga C and E customers to grow their businesses while chances are high that Isuzu will have a model to Series trucks of which 13 variants are available. maintaining their relationship with our brand,” suit their application.” All up the product range sees Isuzu without peer Mr Taylor said. A number of additional Isuzu models have been www.isuzu.com.au in the breadth of models it offers Australian truck slated for release later this year. buyers, whether they require a car-licence ready- to-work vehicle, a B-double capable prime mover, or just about anything in between.

it’s Isuzu through and through for busy mover. Isuzu through and through it’s

and plenty in between, From SBR to FRR and plenty in between,

g in mov Joe’s years 27 Isuzu with

TRUCKPOWER Autumn 2013 10 FEATURE 11

Modular furniture moving and storage system.

Business owner, Joe Schubert (2nd left) and a team of removalists. www.isuzu.com.au Business owner, Joe Schubert. Business owner, Joe has five drivers work across both of his companies and happily drive the Isuzu trucks. The “I’ve been told the trucks are a joy to drive. cabins are very popular and the drivers love the he said. comfort that Isuzu offers,” “The fully integrated air conditioning and heater/ demister with 4-speed fan has been ideal to all year round.” combat all types of weather, when purchasing a truck, According to Joe, service and support play a large role. have a long history“We with Isuzu and I look forward to continuing and strengthening that Joe said. relationship,” “If my father had the option of buying an Isuzu he would have truck for his business in the 60s, definitely jumped on board.”

Joe’s fleet is fitted with custom-built furniture van Joe’s bodies which are specially designed to access tight narrow clearances, low difficult areas including laneways and sharp tight turns in small streets. The bodies feature ramps and side doors for easy to access as well as timber floors and carpet walls protect the furniture. the NNR 200 and loading heavier furniture, For NLR 200 trucks are installed with a large full width walk up tailgate. Joe said he likes so much he won’t consider buying any other truck brand. “Isuzu trucks have exactly what we need for our business as they can stand the wear and tear of transporting different types of furniture over a long Joe said. period of time,” services such as Both companies include dismantling and assembly furniture protection, furniture placement and insurance, of furniture, packing materials. Joe uses a modular furniture security, extra For moving and storage system where all customer goods are stored directly in the company’s warehouse facility and are never opened until the customer receives the goods at their new location. The company prides itself in employing the latest technology to service customers in the most efficient way. “As we control everything that comes into our customers can safely know there are no facility, rodent attracting foodstuffs corrosive chemicals, or prohibited items being stored next to their belongings.” are also equipped with satellite All vehicles tracking so that the company knows where the belongings are 24-hours truck and the customer’s a day.

oe Schubert loves Isuzu trucks – his use of Isuzus over almost three decades is testament to this with the relationship standing the test of time. J The New South Wales removalist fell into the workWales The New South often helping out in his father’s at the ripe age of 15, furniture removal business by accompanying him on jobs after hours and on weekends. he began two of his own removalist Eventually, operations and now employs 10 staff located at a south. in Sydney’s depot in Matraville, Always Moving and Bow two companies, Joe’s rely on six Isuzu trucks to provide Removals, Tie a boutique removalist service for the Sydney metropolitan area. all about the experience it’s According to Joe, and customer service a company provides that leads to success. I can’t even “Furniture removal is in my blood, Joe said. fathom doing anything else,” and I keep them clean “I take pride in my trucks, tidy and I’m confident they can handle any type of job that gets thrown at them.” NKR current fleet comprises an FRR 600, Joe’s NPR 200 and two NNR 200s. NLR 200, 200, SCR he has had an Isuzu SBR 422 and In the past, Both 420 which he only sold a couple of years ago. trucks did not disappoint during their run and Joe reliability in both old and new models. praises Isuzu’s “I have been using Isuzu trucks since 1985 when It was so resilient I bought my first Isuzu SBR 422. that I never had to change the brakes even though Joe said. over 200,000 kilometres,” it clocked “I try and acquire a combination of new and no second-hand Isuzus as I know I can trust them, matter how old the truck is.” Joe’s Isuzu truck fleet from the mid-eighties. Isuzu truck fleet from the Joe’s

TRUCKPOWER Autumn 2013 12 FEATURE 13 Taking stock with Benleigh Snack attack – a tasty little fleet of NLR 200s is helping hit the hunger spot. www.isuzu.com.au

(l-r) Benleigh Vending Systems Directors, Andrew Fulco and Daniel Bergineti. Benleigh Vending Systems Truck Driver, Tony Carbone. Tony Driver, Benleigh Vending Systems Truck operating of different presenting a range on roads driving conditions. have recentlyWe haven’t“The trucks missed a beat. and have vans with replaced them Transit sold some The drivers we recently purchased. the Isuzu trucks as they much trucks, all want to drive the Isuzu in our fleet.” vehicles prefer them to the other the companyMr Bergineti said when purchased because of a range the trucks they chose Isuzu of factors. felt Isuzu offered compared the market and “We The reliability of the the best value for money. Mr Bergineti said. Isuzu trucks was a big factor,” feedback on other had also heard positive “We Isuzu trucks through word of mouth.” Systems drivers have been Vending The Benleigh and ease comfort pleased with the trucks’ power, of driving. for a truck “The NLR 200 has a good turning circle It completes a U-turn in an average of its size. width street with half a metre to spare.” Systems’ Isuzu Vending Mr Bergineti said Benleigh trucks are still within warranty and are serviced were Adelaide Isuzu dealership where they at the purchased. have been happy“We with the servicing and Adelaide Isuzu.” maintenance provided by Benleigh Beginning operations 18 years ago, Systems now employsVending 15 staff to service Australian customers and additional its South The contractors to run its national operations. Australian company continues to add to its South with the most recent NLR 200 fleet of Isuzu trucks, purchased in March. s Australia’s largest independent largest Australia’s s with operator, vending machines Australian in its South 500 machines distributing and network alone,

Benleigh Vending Systems employees repacking the Isuzu truck. Vending Benleigh A restocking vending machines is a hard day’s work work day’s machines is a hard restocking vending Systems. Vending for Benleigh Benleigh Australia, South Wingfield, Based in customers with free Systems provides its Vending There are no fees or vending machine solutions. of the machines; deliverycontracts for the supply In addition, and installation at is provided no charge. refills the machines and Systems Vending Benleigh for its customers. takes care of all maintenance Each machine can be adapted to suit the choice of confectionary, with a needs, customer’s dairy products and drinks, savoury snacks, microwavable meals on offer. ensure its vending machines are always full To Systems Vending Benleigh of fresh products, relies on a fleet of seven Isuzu NLR 200 trucks to distribute a range of food and beverages to its South Australian customers. The trucks’ refrigerated van bodies are jam- packed with items for the restocking runs to large industrial which include clients Benleigh’s aged care facilities and hospitals. companies, Systems Director, Vending According to Benleigh the refrigerated truck bodies Daniel Bergineti, allow his team to deliver perishable products such cheese and snacks in perfect condition. as milk, we haven’t “Aside from adding the truck bodies, They are made any modifications to the NLR 200s. Mr Bergineti said. perfect the way they are,” “The Isuzu trucks run from Seaford on the coast Adelaide to Roseworthy to the north, south of

TRUCKPOWER Autumn 2013 14 FEATURE Watch the video! 15 Scan the QR code with your smart phone or tablet to see a video of Benleigh Vending System’s fleet on the job.

How to scan Use the QR barcode reader on your device to scan. Your device may already have a reader app installed, if not visit your app store. If you don’t have a smart phone or tablet, go to www.youtube.com, search for Isuzu Australia and go to the channel, then click on the ‘Isuzu Truck Power - On the Road with Benleigh Vending Systems’ video. www.isuzu.com.au

Benleigh Vending Systems Service Technician, Adam Davey.

“The FRR 500 model is perfect for our needs and “The FRR 500 model is perfect for our needs its engine (SITEC Series III 205) has not let us especially with its power output (151 kW @ down, 2,600 RPM). recently purchased six new FRR 500s for our “We franchisees and they couldn’t be happier.” The truck bodies are built by Empire Specialty Wales, New South located in Leichhardt, Vehicles with a standard outfit taking four weeks to build. In order to meet the demands of the franchisees, the trucks need to have many added features lighting, air conditioning, such as holding shelves, aids and sales display cases, electronic generator, TV. a multi-media system including computer also has wireless internet to The franchisee’s provide up-to-date product information to customers as well as maintaining their inventory management, point of sale and stock ordering systems. a mobile the main aim is to provide According to Ian, retail environment where they can professionally

over 4,500 franchisees. Park, Arndell Australian head office is located in The and is operated 120 by a team of Wales New South support staff with 30 per cent working in the field. Staff assist the Snap-on franchisees with all aspects of their business management and customer marketing product supply, support including Card Trade IT support, and monthly promotions, the service repair and diagnostic helpdesk, finance, as well as manycalibration of Snap-on products, other aspects of their franchise. Ian Australia and New Zealand, Product Manager – said Isuzu trucks were ideal for Snap-on Spinks, custom made bodies. Tools’ chose Isuzu as one of the truck options for “We our franchisees as we want them to operatea in Ian said. comfortable and productive environment,” “Our franchisees sell large amounts of stock and we look for a truck model that can handle the weight of the store without impending on the drivability of the vehicle.

Snap-on Tools Mobile Store is not just Tools Snap-on a genuine it’s toyshop, a technician’s showroom on wheels. including Mounted on various vehicles

ool specialists go mobile with dazzling display. go mobile with ool specialists

A T howroom S wheels on Isuzu trucks, the mobile stores carry Snap-on’s the mobile stores carry Snap-on’s Isuzu trucks, vast range of products and tools needed by maintaining and professional users for servicing, plant, repairing almost all aspects of automotive, industrial and aviation equipment. More than 160 franchisees service their Australia and designated territories throughout New Zealand with custom fitted out mobile stores purchased Australia. from Snap-on Tools The company was founded back in 1920 in up with USA by Joe Johnson who came Wisconsin, the idea of a highly versatile tool system based around the concept of an interchangeable socket – a snap-on solution. Australia has been operating in Tools Snap-on and New Zealand for over 25 years and worldwide for more than 90 years with more than Snap-on Tools Franchisee, Darren. Franchisee, Tools Snap-on

TRUCKPOWER Autumn 2013 16 FEATURE 17

Showroom Snap-on Tools Franchisee, Darren Dobson with a customer. on wheels

display their vast product range in an efficient and informative manner. Customers can come in and view products at ease when their franchisee makes the weekly call into their workshop. “Every inch of space is utilized to hold Snap-on Tool’s product range,” Ian said. “We have a trusted brand – right tools for the right job and of course, the right truck.” The truck body also has a lift gate for heavy lifting of larger items like tool storage cabinets. Other safety features include devices like an alarm system and reversing cameras for getting in and out of tight industrial sites and factories. The performance and comfort of the Isuzu FRR

500 have been a hit, according to Ian. www.isuzu.com.au “The franchisees love to drive the FRR 500 because of its easy maneuverability and the comfort provided by the Isri air suspension driver’s seat,” Ian said. “Isuzu’s quality is evident in the fit, feel and finish of the truck.” Snap-on Tools Franchisee, Darren and customer inside truck showroom.

nueleEma ie harl C ale

In 1964 a man arrived in Australia on a boat. His name was Carmine (Charlie) His name was Carmine a boat. arrived in Australia on In 1964 a man materials and suitcases but few other him were a couple of Emanuele; with for hard work have though was a penchant What Charlie did possessions. country. in his adoptive to make the most of opportunities and the desire pal Principal Dealer East Isuzu North V

TRUCKPOWER Autumn 2013 18 IAL WORLD 19 Vale Charlie Emanuele North East Isuzu Dealer Principal

Recently arrived in Australia. (l-r) Charlie with son Johnny, wife Lucy, brother Peter and parents Maria and Giovanni.

ustralia was a world away from his In 1995 Charlie was approached by Isuzu-General hometown of San Giorgio La Molara in Motors (as known at the time) to represent Isuzu central Italy, a country that was struggling Trucks in Adelaide. Charlie continued his good run A to find its feet after the Second World War. of sound business decisions signing up with the A foreign language, different landscape and culture market leader and promptly developing a vacant did not deter the 18-year-old and he soon took on all site in Burton which he and Peter had purchased a manner of jobs that would help make ends meet. number of years earlier. While most readers would know Charlie as the Charlie and Peter’s business flourished at Burton successful Dealer Principal of South Australia’s with Peter handling fixed operations and Charlie largest truck dealership, before reaching taking care of the front end – it was the same this position he worked picking carrots, as a successful formula. groundskeeper and driving a truck for SAGASCO, Although Charlie had become a very successful the South Australian gas company. businessman, he was still extremely humble and And while SAGASCO was Charlie’s official employer, didn’t shirk the continued hard work. He was often

Charlie takes to the Bobcat during construction he also assisted brother, Peter, mixing concrete and the first one to work in the morning and it wasn’t of North East Isuzu’s Burton facility plaster in the construction industry – there was unusual for him to shut the gates in the evening. plenty of work around for those who wanted it. He also valued his customers, knew them by name, took their calls, phoned them back, listened to their It was during his time at SAGASCO that Charlie requirements and made every effort to meet their bought his first car, fixed it up and then moved it needs – in short he treated them as he hoped to be on. After several purchases and subsequent sales, treated himself. he discovered that he was quite a good salesman, eventually coming onto the radar of consumer Charlie’s visionary thinking and can-do attitude affairs for selling too many cars from his home! can be seen when looking at the broad range of products and services North East Isuzu has to offer. While Charlie no doubt cursed about not being able New Isuzu truck sales, service and parts aside, to deal in cars in the manner he had been doing, the business also includes a paint and panel shop, the visit from consumer affairs was perhaps a a body and trailer building operation, a signage blessing in disguise, as it lead him to get serious service and trim shop, offering customers a about turning his hobby into a full time career. veritable one-stop-shop. Enlisting the help of Peter, in the mid-70s the pair Prolific work life aside, Charlie also found much became licensed and purchased their first site in time for his wife Lucy, four children and 11 the Adelaide suburb of Glynde – Charlie bought the grandchildren. And beyond giving so much to cars and Peter would prepare them for auction to his family and customers, he was a generous automotive dealers. benefactor to many charities, particularly those With the business progressing well, in 1980 the assisting children with special needs. pair diversified after buying a car yard on North His own man until the end, Charlie’s choice of transport East Road and began selling direct to the public; to take him to his final resting place was a specially- some time later a second yard was acquired on built Isuzu Giga CXY 415 Premium. The customised Main North Road. The brothers worked hard and Giga featured gold grille and badge, a stunning red ultimately they were turning over a combined 150 www.isuzu.com.au paint scheme, polished alloy wheels with red wall used cars per month from both sites. tyres, tinted windows and a unique body displaying the By the late 80s Charlie had identified another Emanuele family crest. The truck was built, painted and opportunity and began buying the odd second-hand trimmed in Charlie’s own body building department. truck. This started to happen more often and by the Charlie will be dearly missed by his family, friends, early 1990s Charlie was selling more trucks than cars staff, business partners and customers but he will be and the brothers’ focus had shifted to used trucks. long remembered through his very strong legacy.

n the outside, evidence of the cab’s evidence of the cab’s n the outside, years of wear and tear have disappeared Beaters, due to the hard work of Panel Any hint of rust has B and K Panels. O been dealt with and any dents and imperfections have been lovingly massaged and sanded to reveal a beautifully primed and painted cabin in classic thus achieving the original factory look. Isuzu white, the After a polish and reassembly of the doors, for interior Trimmers Auto cab was taken to Renix making The trimming process included trimming. custom masonite backing boards to replicate the which were then overlaid original trims, cabin’s with a vinyl covering. product planning and engineering Back at IAL’s the refreshed engine has also been workshop, reinstalled onto the chassis in eager anticipation of the cabin returning from the trimmers. update in the Truck Stay tuned for another Heritage Power. Truck next edition of

ruck ruck

Heritage T

Fully painted and polished. painted Fully new as attention turns new as attention turns engine now shining like engine now shining like paintwork and refreshed paintwork and refreshed The nicely with the cab project is progressing project is progressing to the cabin interior.

ite, Bright wh

c nd terrifi trim a TRUCKPOWER Autumn 2013 20 TECH TORQUE 21

Cab in primer.

Cab with first top coat.

Engine reinstalled onto chassis. www.isuzu.com.au

New masonite board ready for covering. New vinyl covering. Renix Auto Trimmers Owner, Dunkin, sewing new vinyl coverings. such as Eaton, Meritor and Hendrickson. Meritor and Hendrickson. such as Eaton, Great savings are available on the latest Eaton while a transmissions which are going for $9,000, Meritor Brake Drum is available for $230. With these and plenty of other deals on offer, Dealer for Truck please contact your local Isuzu on further details or view the Real Deals brochure www.isuzu.com.au the Isuzu website: installation. * Cost does not include Genuine Isuzu headlamp protectors starting from Genuine Isuzu headlamp protectors starting from carpet floor mats starting from $140 and $65, canvas seat covers starting from $127. a higher level of protection and performance, For look no further than the Isuzu lubricants and fluids engine oils start Brake fluids start from $9, range. from $32 and anti-freeze coolants start at $15. Isuzu keep your driveline performing as it should, To parts forhas a large range of components including American brands from manufacturers many North

he new Real Deals cataloguehe new Real has just it is full of cost savingsarrived and for astute Isuzu owners. Starting off the greatis the new deals

suzu Trucks has recently developed a new Trucks suzu ‘Heritage’ a merchandise range including which was recently launched at collection, Show. Truck the 2013 Brisbane

We have 10 HeritageWe mouse pads (like the one pictured) to give away to the first ten respondents who send in photos of your chance For their oldest Isuzu truck. please submit your photos to to win one, [email protected] tage mouse pads mouse pads Heritage up for grabs

Digital Audio Visual Entertainment unit (DAVE) Entertainment unit (DAVE) Visual Audio Digital radio tuner) and a fully which offers DAB + (digital unit can The DAVE integrated multimedia system. C or E Series models F, be added to any of the N, from a production date onwards at 2008 a low and $1,669 and F Series, cost of $1,579 for the N There is also a range of for the C and E Series*. monitor, tyre pressure accessories including DAVE The reversing sensors and reversing cameras. Navteq GPS card is sold separately. (BVP) range which Parts Value Next up is the Best offering a reputable is ideal for older truck owners, withoutcost-effective alternative to Genuine Parts BVP filter compromising on safety or reliability. Kits start at only $30 while BVP starter motor and alternators begin from a low $510. Accessories can increase overall Genuine Isuzu and performance, boost vehicle functionality, you can buy This quarter, increase resale value.

New Isuzu merchandise on show New Isuzu

I T

Isuzu trucks have been in Australia since 1972 Isuzu trucks have been in and to celebrate this longevity of the brand here, Isuzu has produced a special heritage design that will be made available across a selection of and merchandise. clothing The overall range is made of high quality materials and available across 29 items including view the complete To caps and jackets. polos, or go please visit your local Isuzu Dealer offering, to http://www.isuzu.com.au/merchandise.aspx ings sav real pledges Deals Real

TRUCKPOWER Autumn 2013 22 IAL PARTS & SERVICES www.isuzu.com.au 23 TRUCK OF THE YEAR ear competition. Y Mitch’s Mobile Tyre Service – NPR 300 Tyre Mobile Mitch’s Gympie Based business, chose the Isuzu NPR 300 model for itsService, comfort and good looks. continued reliability, The tyre maintenance company services the forestry and domestic markets inagriculture, Wales. northern and southern New South The NPR 300 is fitted with 100CFM rotary screw compressors and tyre fitment equipment such as heavy duty earthmoving hydraulic bead breakers, tail gate lifters and hydraulic jacking equipment, safety lighting for night work. said the truck has Mick Sims, Business Partner, ample power to get the job done with ease. We “These little rippers are the pick of the bunch. have two in our fleet so far and are building a third.” – Giga Whitford Liquid Waste been has Waste Whitford Liquid over 40 years, For specialising in Victoria, operating out of Ballarat, non-hazardous liquid waste removal. grease In order to remove waste from septic tanks, Jason Manager, traps and triple interceptors, employs the help of two Giga 455s. Whitford, the Giga CXY 455 because of its weight chose “We capacity – it has a GVM of 24 tonnes.” are tough and reliable Isuzu’s “Without a doubt, They have never given us trouble.” machines! WINNER ruck of the ruck of T and wson’s Removals a Allen’s Freight – FRR 500 recently Freight, Allen’s Newspaper distributer, purchased an Isuzu FRR 500 to help with run which is Warrnambool the Melbourne to conducted seven nights a week. expects the Allen, Richard Operations Manager, new addition to do 210,000 kilometres a year. have 25 We “Isuzu trucks are very reliable. all up and they all cope with the demanding schedule of newspaper distribution.” Located in Bathurst, New South Wales, Wales, New South Located in Bathurst, Removals and Storage gets the job Dawson’s done with the help of an Isuzu FXZ 1500. the truck is fitted Used for furniture removal, with a specially designed container tray and 1 inch or 1 x 20” able to carry 1 x 2” The tray is also fitted with containers. x 7” a hydraulic tail lifter to carry out furniture It has extras Australia. removals throughout bullbar, chrome wheels, such as a lumax tray, air foil wool seat covers, lamb’s driving lights, feeder. stone guard and ring sunvisor, kit, said the FXZ Dawson, Peter Managing Director, 1500 is a favourite of his fleet. we have and “It is the most versatile vehicle can handle anything we throw at it.” D Storage – FXZ 1500 WINNER WINNER

It’s a prize that’s very practical and will assist a prize that’s It’s in keeping down your business’ operating costs leaving extra money in your back pocket. ‘StarCard’, grand prize is a Caltex This year’s credited with $5,000 for the winner to use on car accessories or groceries at any Caltex fuel, service station nationwide. all quarterly winners will be in the This year, ‘StarCard’ and running to win the $5,000 Caltex embroidered polo will receive an Isuzu jacket, while all featured entries shirt and baseball cap, receive an Isuzu coffee mug. Entries are now being taken for the 2013-14 competition. Year of the Truck Submit your entry by sending us a photo of your your Isuzu truck/s along with a brief description, address and contact details to: PO competition, of the Year Isuzu Truck or email 8004, VIC, Melbourne, Box 7242, [email protected] Good luck!

Thanks to the many readers who Thanks to the many readers who nominated their ideas for this grand of the Year Truck year’s Although there were some prize. there great suggestions received, was one idea that we thought was a little better than the rest and very our readers. to relevant

NEW TRUCK

ruck Truck Year the of the 2013-14 taken for are now being Entries OF THE IZE YEAR PR REVEALED ISUZU TRUCK NETWORK

* DENOTES Isuzu Service & Parts only DENOTES INDUSTRIAL ENGINES • DENOTES LOCATIONS which have a mobile service unit Location Name Address Telephone After Hrs Ph Web Address QUEENSLAND Brisbane (Archerfield) Brisbane Isuzu 26 KERRY ROAD • 07 3373 2400 0410 484 013 www.brisbaneisuzu.com.au Brisbane (Burpengary) Brisbane Isuzu 230 EASTERN SER RD, BRUCE HWY • 07 3385 4300 0405 223 052 www.brisbaneisuzu.com.au Brisbane (Eagle Farm) Brisbane Isuzu 208 FISON AVE • 07 3866 2200 0416 241 493 www.brisbaneisuzu.com.au Cairns Ireland Isuzu 227 - 233 MULGRAVE ROAD • 07 4052 3666 0448 768 732 www.irelands.com.au/isuzu Emerald * David Lowery Diesel Repairs LOT 6 COTTONVIEW RD 07 4987 4444 0419 273 095 Gold Coast (Nerang) Gold Coast Isuzu 107-113 SPENCER ROAD 07 5583 8850 0417 621 576 www.goldcoastisuzu.com.au Gladstone* Diesel Services 19 COTTON ST 07 4972 2350 0419 722 359 Goondiwindi Kenway & Clark 7 WILSON COURT • 07 4671 2400 0428 662 706 www.kenwayandclark.com.au Gympie Madills Isuzu 2 BRUCE HIGHWAY • 07 5480 5545 0407 732 888 www.madillisuzu.com.au Hervey Bay (Pialba) Rod Grieves Isuzu 96 BOAT HARBOUR DRIVE • 07 4194 4444 0400 944 444 www.rgauto.com.au Mackay (Paget) Crokers Truck Centre 4 SOUTHGATE DRIVE • 07 4952 4952 0418 186 315 www.crokerstruckcentre.com.au Maryborough Rod Grieves Isuzu 92 ADELAIDE STREET • 07 4194 4444 0400 944 444 www.rgauto.com.au Mt Isa* Start Maintenance 9-11 TRADERS WAY 07 4743 0322 0422 302 266 Rockhampton Lawrences 327 RICHARDSON ROAD 07 4930 5111 0408 213 989 www.lawrencesmotors.com.au Roma Black Truck Sales LOT 4 & 5 LINDSAY COURT 07 4622 8288 0417 773 470 www.blacktrucksales.com.au Sunshine Coast (Woombye) Madills Isuzu 229 NAMBOUR CONNECTION RD • 07 5442 1388 0407 732 888 www.madillisuzu.com.au Toowoomba Black Truck Sales 494-498 BOUNDARY ROAD • 07 4631 4200 0429 063 130 www.blacktrucksales.com.au Townsville (Garbutt) Tony Ireland Isuzu 36 DUCKWORTH ST • 07 4726 7777 0419 673 237 www.tonyireland.com.au NEW SOUTH WALES / ACT Canberra (Queanbeyan) Canberra Isuzu 16 KENDALL AVE 02 6297 3862 0408 697 151 www.canberratrucks.com.au Dubbo Tracserv Trucks 19 PURVIS LANE • 02 6884 2023 0418 404 260 www.tracserv.net.au Gosford (West) Gilbert & Roach Isuzu CNR MANNS & YANDINA ROADS • 02 4323 1000 0438 297 234 www.gandr.com.au Inverell Kenway & Clark 10-12 SWANBROOK ROAD • 02 6721 6900 0428 221 452 www.kenwayandclark.com.au Lismore Northern Rivers Isuzu CNR BRUXNER HWY & SNOW ST 02 6627 8450 0407 754 059 www.goldcoastisuzu.com.au Macksville Midcoast Trucks 169 NURSERY RD • 02 6568 2888 02 6568 2888 www.midcoasttrucks.com.au Moree Kenway & Clark 369-379 FROME STREET • 02 6750 8300 0428 662 706 www.kenwayandclark.com.au Newcastle (Hexham) Gilbert & Roach Isuzu 320 PACIFIC HIGHWAY • 02 4964 8641 02 4964 0600 www.gandr.com.au Orange Tracserv Trucks 23-25 PEISLEY STREET • 02 6360 1851 0428 638 980 www.tracserv.net.au Port Macquarie Midcoast Trucks 183 HASTINGS RIVER DRIVE 02 6583 9888 02 6583 9888 www.midcoasttrucks.com.au Sydney (Arncliffe) Suttons Motors Arncliffe 93 PRINCES HIGHWAY • 02 9335 9000 0411 073 115 www.suttonsmotorsarncliffetrucks.com.au Sydney (Huntingwood) Gilbert & Roach 8 HUNTINGWOOD DRIVE • 02 8825 1000 02 8825 1000 www.gilbertandroach.com.au Sydney (Narellan)* Gilbert & Roach 7 MILLWOOD AVENUE • 02 4647 7377 0408 260 402 www.gilbertandroach.com.au Tamworth Peel Valley Isuzu 97 GUNNEDAH RD • 02 6768 3111 0428 293 439 www.peelvalleygroup.com.au Wagga Wagga Wagga Motors 32 DOBNEY AVE • 02 6933 0100 0428 695 080 www.waggamotors.com.au Wollongong (Conniston) Dwyers Truck Centre LOT 5 JOHN CLEARY PLACE • 02 4251 6720 0417 449 902 www.dwyersmotors.com.au VICTORIA Bairnsdale Gippsland Truck Centre 180 PRINCESS HIGHWAY • 03 5152 1616 0428 521 027 www.gtctruck.com.au Ballarat (Wendouree) Ballarat Isuzu 356 DOWLING STREET • 03 5335 3600 0417 546 083 http://www.ballaratisuzu.com.au Bendigo (Epsom) Poyser Trucks 119-141 MIDLAND HIGHWAY • 03 5444 4011 0419 345 100 www.poysermotors.com.au Geelong Winter & Taylor 53 MERCER STREET 03 5222 1811 0419 559 613 www.wth.com.au Leongatha* GTM Truck Centre 16 CUSACK RD 03 5662 5266 0408 517 795 www.gtmleongatha.com.au Melbourne (Campbellfield)* Westar Truck Centre HUME HWY & NORTHBOURNE RD • 03 9305 3155 0418 179 945 www.westartrucks.com.au Melbourne (Dandenong) Patterson Cheney Trucks 200 CHELTENHAM ROAD • 03 9215 2300 03 9215 2391 www.pattersoncheney.com.au Melbourne (Derrimut) Westar Truck Centre 1 AUSTRALIS DRIVE • 03 9394 0000 0409 776 540 www.westartrucks.com.au Moe* Moe Diesel & Automotive Services 148 MOORE ST 03 5127 2933 0412 707 974 Mildura Mildura Truck Centre 293 BENETOOK AVE • 03 5051 2800 0408 596 435 www.milduratruck.com.au Shepparton Taig Bros 6 WHEELER STREET • 03 5821 9811 0417 528 919 www.taigbros.com.au Swan Hill The Truck Specialists 219-221 SEA LAKE ROAD 03 5033 1372 03 5033 1372 www.milduratruck.com.au/location.php Warrnambool* West Coast Service Centre 87 ROONEYS RD 03 5562 0665 0419 154 034 Wodonga Blacklocks Isuzu 5 KENDALL ST • 02 6057 8777 0408 192 982 www.blacklocks.com.au TASMANIA Burnie* Webster Trucks 17-19 RIVER ROAD 03 6431 9855 0418 574 477 www.webstertrucks.com.au Devonport (East) * Webster Trucks LOT 1 6183 FRANKFORD HWY 03 6427 5444 0418 514 220 www.webstertrucks.com.au Hobart (Derwent Park) Webster Trucks 8C LAMPTON AVE 03 6211 0500 0408 102 706 www.webstertrucks.com.au Launceston (Kings Meadows) Webster Trucks 90 CONNECTOR PARK ROAD 03 6340 7723 0418 133 868 www.webstertrucks.com.au SOUTH AUSTRALIA Adelaide (Burton) North East Isuzu 112 PORT WAKEFIELD RD • 08 8280 9899 08 8280 9899 www.neisuzu.com.au Adelaide (Hampstead Gardens) Adelaide Isuzu 253 NORTH EAST ROAD 08 8261 6006 0419 838 798 www.adelaideisuzu.com.au Mt Gambier OG Roberts JUBILEE HIGHWAY WEST • 08 8724 1111 0438 241 131 www.ogr.com.au Port Augusta Port Augusta Isuzu NO 3 FOOTNER ROAD • 08 8643 6233 08 8643 6233 www.paisuzu.com.au NORTHERN TERRITORY Alice Springs Airpower 19 KENNETT CRT 08 8952 5155 0423 777 699 www.airpower.com.au Darwin (Pinelands) Airpower LOT 1810 MCKINNON ROAD 08 8939 0200 0411 271 856 www.airpower.com.au WESTERN AUSTRALIA Albany Albany City Isuzu 92 - 98 EARL STREET 08 9842 8000 0438 535 841 www.albanycitymotors.com.au Bunbury (Picton) South West Isuzu 3 GIORGI ROAD 08 9725 4911 0400 250 181 www.southwestisuzu.com.au Geraldton Midwest Isuzu 30 WEBBERTON ROAD • 08 9965 5855 0407 484 489 www.midwestisuzu.com.au Kalgoorlie Goldfields Truck Power 5 EPIS STREET • 08 9021 4800 0418 945 980 www.truckpower.net.au Perth (Forrestfield) Major Motors 789 ABERNETHY ROAD • 08 9365 6333 0418 954 827 www.majormotors.com.au Perth (Malaga) * Major Motors 65 CROKER DRIVE • 08 9249 1740 0419 041 899 www.majormotors.com.au Perth (O Connor) Major Motors 324 STOCK ROAD • 08 9331 9331 0413 704 011 www.majormotors.com.au Port Hedland (Wedgefield) * Major Motors Port Hedland 14 MURRENA STREET 08 9140 1811 0429 993 166 www.majormotors.com.au