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Annual Review and Performance Report 2016/17

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Annual Review and Performance Report 2016/17 ANNUAL REVIEW AND PERFORMANCE REPORT 2016/17 Inspiring Glasgow’s citizens & visitors to lead richer & more active lives Inspiring Glasgow’s citizens through culture, sport and learning. & visitors to lead richer & more active lives through culture, sport and learning. WELCOME FROM OUR CHAIR Glasgow is a city bursting with life, energy, Our libraries celebrated a successful year, passion and personality. with 5.5 million attendances – the highest level for three years. And our partnership From our unrivalled arts and music with Google saw Scotland’s only Digital credentials to our world-class museums Garage staged at the Mitchell Library, and rich architectural heritage, Glasgow is motivating more than 3,000 people to take undoubtedly Scotland’s cultural powerhouse up the offer of digital skills training. and one of Europe’s most vibrant and dynamic centres. Similarly, our community facilities achieved record-breaking annual attendances We’re also a world-leading sporting city of 1.5 million. Nearly 700 adult learning with an enviable record in hosting major programmes helped change the lives of international events, as well as a first-choice more than 9,000 who attended and the tourism destination, welcoming two million 48,000 hours given by 1500 volunteers visitors every year. to support local citizens represented an economic contribution of over £400,000. Undeniably, at the heart of our success is our people. Glaswegians are renowned The incredible diversity of our museums the world over for their friendliness, kindness, helped position Riverside and Kelvingrove integrity and good humour. In every corner among the 25 most visited attractions in the of the city, in every community and beyond, UK, while the Gallery of Modern Art became people make Glasgow flourish. one of the top 10 most visited attractions in Scotland for the first time. Meanwhile, our The last year has shown that the work we volunteers enriched the experience of our do at Glasgow Life continues to make a museums, delivering British Sign Language real difference to the growth of our great guided tours, leading to the award of a city; providing the support, inspiration and Scottish Deaf Council Star Award. opportunity for our citizens to access the services which matter most to them. Attendances at the city’s arts, music and cultural venues grew 7% on the previous Our committed and talented staff, backed year to more than 880,000, Celtic by an army of generous volunteers, have Connections cemented its reputation as one proven, yet again, that through culture, sport of the world’s best music festivals, welcoming and learning, our services are critical in almost 120,000 visitors and musicians from improving the lives of our citizens. 50 countries, while Tramway hosted seven As we reflect on Glasgow Life’s 10th world premieres. Meanwhile, the city’s third birthday, it is worth considering some Summer Nights Festival attracted almost figures. Our venues recorded more than 18 36,000 visitors to our iconic Kelvingrove million visits in 2016/17, a resounding vote Bandstand. of confidence in our continuing efforts to deliver the very best to all of our audiences. 2 | Glasgow Life Annual Review 2016/17 Glasgow Sport venues saw participation At Glasgow Life we’re changing people’s grow, reaching 6.4 million visits, with more lives for the better and we are rightly proud than 900,000 attendances at sports of the work that we do. development programmes across the city. These build on the great legacy of not only But it only happens with the support the Commonwealth Games, but all of the of Glasgow City Council, our board major sporting events attracted to Glasgow of directors, funders and partners, our in recent years. management team, staff and volunteers. Each and every one makes a real difference Looking ahead, we are working hard on and I want to thank all of you for what the 2018 European Championships – you do. Glasgow’s next major sporting event – to ensure another incredible spectacle of There is so much more than I can highlight in sport and culture. With potential television this introduction but you can find out more audiences of more than a billion, the eyes of about the work of Glasgow Life throughout the sporting world will be firmly fixed on our this report. I hope, like me, you will be city once again. And work is also underway inspired by what it reveals. It has been on the 2019 European Indoor Athletics another outstanding year and I look forward Championships and EURO 2020 football to continuing to build on our success. championships. The role of Glasgow Life in frontline services such as libraries, communities, museums, sport, art and music is clear. But we also Councillor David McDonald play a major role in supporting the health Chair of the city, its physical and mental wellbeing. Glasgow Life And through our global marketing ambitions we have enhanced Glasgow’s reputation and economy by continuing to attract major international events and conferences. From the Homeless World Cup to Ignition Festival of Motoring, the World Pipe Band Championships to the BBC 6 Music Festival and Andy Murray Live, more than a million people attended high-profile events delivered or supported by Glasgow Life. Glasgow Life Annual Review 2016/17 | 3 A MESSAGE FROM OUR CHIEF EXECUTIVE It has been a hugely significant and exciting ground-breaking integration of culture, sport, year for us delivering services for and on learning and heritage across civic strategy, behalf of the people of Glasgow. higher education and national collections is truly unique. We are continuing the great work we do in every community in the city; making a It has broken the mould in terms of positive impact on the lives of the people innovative thinking and cooperative working who live here and helping build wonderful to transform the future of one of the city’s experiences and memories for the people most important buildings for generations to who come to visit. come. And it is already being widely used, with more than a million people expected Glasgow Life is now 10 years old. We to visit in its first year. are still evolving, but our services are more popular than ever. Over 75% of the The capital refurbishment and redisplay of population of Glasgow used our services the Burrell Collection is also underway, an last year and the venues we operate international tour to North America, Europe recorded more than 18 million visits. and Japan is planned and major efforts to raise the funds for this ambitious project are As one of Scotland’s largest charities, we progressing well, in time for its reopening in are extremely grateful for the generosity of 2020. our funders and supporters whose valuable contributions allow us to deliver so many In the summer of 2016, George Square services. hosted the Homeless World Cup where 500 players arrived from around the world The addition of the team from Glasgow City to compete and continue to transform their Marketing Bureau and the city’s new Tourism lives. 80,000 people watched matches and and Visitor Plan, which Glasgow Life is a key around 100 people from Glasgow who partner in delivering, has widened our remit. have experienced being homeless joined the Legacy Volunteer programme. The desire to grow the tourist market by an additional one million visitors per year by Later this year, Glasgow will host the World 2023 is ambitious, but something we are Badminton Championships and planning for already working to achieve with partners the 2018 European Championships, which is across the council, the city and the wider being delivered in partnership with Berlin, is tourism sector. already at an advanced stage. In the last year, one of our most iconic With an estimated TV audience of more buildings, the Kelvin Hall, has been than one billion it provides a fantastic, further transformed. The first stage of the opportunity to showcase Glasgow on the regeneration and re-energising of this much- world stage. loved Glasgow landmark is an excellent example of partnership in action – the 4 | Glasgow Life Annual Review 2016/17 Our great work is supported by our board They remain focussed on the great work we and we owe them a huge vote of thanks, do in venues and in every community across particularly those who have stood down the city as we continue to help change lives in the last year. Councillor Soryia Siddique, for the better. Emma Gillan, Helen Stephen and Mel Young have all played a huge part in the work we do. Councillor Archie Graham has also left Dr Bridget McConnell the board after five years as Chair and Chief Executive many more working with us. His passion for Glasgow Life what we do, his help and advice, and his unstinting advocacy of our work has been invaluable. At a time of unprecedented pressure on public finances, the challenges we continue to face are considerable; yet our staff meet them head-on with a mixture of dedication and passion to deliver among the most used and most valued services Glasgow has. Glasgow Life Annual Review 2016/17 | 5 GLASGOW LIFE AND GLASGOW CITY MARKETING BUREAU The integration of the team from Early success includes domestic and Glasgow City Marketing Bureau into international market collaborations and Glasgow Life was completed in March activity with new partners such as the travel trade association, UK inbound and 2017 and the coming together of destination marketing organisations, Love both organisations over the past year Loch Lomond, Argyll and The Isles Tourism has created more opportunities to Cooperative and Marketing Edinburgh to promote what Glasgow Life – and the deliver innovative tourism campaigns that city – does to an even greater market.
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