Holiday Reps by Keith Harding

TEACHER’S NOTES Hospitality and Tourism Holiday reps by Keith Harding

Hospitality and tourism Level: Elementary (to Pre-intermediate) - meets people at the airport Target age: 16+ - takes people to the airport - gives information on the coach Time needed: 90 minutes - arranges a welcome party Grammar / language objective: Present - looks after children at mealtimes simple for duties and routines (and contrast - organizes games for children with present continuous), describing job skills. - organizes sports for adults - works in a team Materials: Worksheet 1: Job advertisement. - only works for some of the year [teach seasonal] Worksheet 2: Planning a welcome party. Worksheet 3: Planning document 3. Speaking

1. Warm-up • Focus on some of the duties to demonstrate the use of the present simple for describing routines and • Draw a picture of a young woman on the board duties. Use the time phrase to help demonstrate, e.g. (or use a magazine photo). She is a holiday rep but - She takes people to the airport every Saturday. you do not need to make her look like one – just a - She organizes beach volleyball on Wednesdays at 3pm. general non-specific but smiling picture will do, as - She arranges a Welcome Party at 10am on the you are going to prompt the students to find out what first day. she does. • Get students to personalize for practice by talking • Here are the prompt questions. For each of these, about their own routines. get the students to come up with any ideas. If after • If you want to do more grammar work, you could two or three suggestions they haven’t come up with also practise: the answer you want, then give them it. You will need to demonstrate and teach uniform, clip-board Question forms: What day does she take people to the and whistle. airport? Negatives: She doesn’t drive the coach. This is Sue. What does she do? [She works in tourism.] • Contrast with the use of the present continuous by Where does she work? [She works in a drawing a picture of the rep, holding a clip-board and holiday resort.] standing at the airport. What does she wear? [She wears a • It’s Saturday, 11 am. Plane lands at 10.45 am. uniform.] Elicit: She’s waiting at the airport. What equipment does she have? [She often carries a • Demonstrate and check the concept that this is clip-board.] happening now, therefore present continuous is used. Any other equipment? [She sometimes has • Further practice of present continuous with the

a whistle.] beach volleyball, welcome party, etc. (It’s 3 pm on tE A CHE R ’ S NOT E So her job is …? [a holiday rep or resort rep] Wednesday. What’s she doing? ...) • Practise and drill any important new vocabulary. 4. Job skills

2. Holiday rep duties • Write on the board: Wanted: Holiday reps for summer season at beach hotel. • Ask students in pairs to think about the specific Must be … duties of a holiday rep in, for example, a beach hotel/ resort catering for package tours (families, etc.). • Get students to think of skills and qualities that could come after must be. They may not have the • Give some key words as prompts if necessary: necessary vocabulary but you should be able to elicit airport, games, sports, children. one or two by demonstrating (e.g. friendly, smart). • Get pairs to report back and build up a list on the board like this: • Give out Worksheet 1 and go through the questions.

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PHOTOCOPIABLE • for in were they groups the into back students • Each group should: a. plan like the one for produce a seven-section Use or activity. meeting for their event the welcome 3 as a template for this. Worksheet b. of use the skills grid from stage 5 to decide which their classmates does which role. • At the end students report back to the rest of the and explaining who they class, describing their event allocated for each duty. have Possible extra activities • might As a follow-up, with stronger groups, you to get them to role-play simple interviews want chosen for each of the with the students they have duties (particularly if they found it difficult to decide or three different candidates). two between • could extend this further and get students to You job interview for the carry out a more comprehensive 1. in Worksheet job advertised - farewell party - farewell bar - frip to a local disco or football) - beach sports (volleyball, water volleyball) - pool sports (aerobics, - diving excursion / tourist attraction - coach trip to local town - etc. • to identify 2 and get students out Worksheet Give for the staff planning document. the section headings • the students for the next Question 2 prepares Get students to refer to the grid they made in activity. class on who stage 5 and to report back to the whole they allocated to each role and why. 7. Planning another event • Put stage 5. • or event Get each group to choose a different prefer). activity from the list (or allocate if you

, and gerund jobs, e.g. students came up be willing to ourism permanent and , etc. be able to . Alessandro is often late for class he will bullet points. For example: be good at itle • and activities holiday Ask the class what events to organize. reps have • Build a list: - welcome meeting/party pronouncing the phrases correctly. • finished the grid the groups When they have should keep it (for stage 7 below). 6. Organizing an activity • well know each other very If the students don’t then the groups be sensitive) think it will (or if you can propose people they know for the names along the top – either family or friends or famous people. • should you While they are doing this activity, monitor carefully to check they are using and of eight). classmates along the top (up to a maximum • In their groups, they decide on a score out of ten for each of the skills for each of the students. For example, if 3 out of 10 for “punctual”. score, say, 5. How well do you know your classmates? • groups of three or four. in Get students to work • Get them to choose eight of the holiday reps skills of a page. and write them in a column down the side • They should then write the names of their not specific at, able to do, etc. (in general terms, i.e. to tourism). • For Question 4, elicit other examples of job in some benefits available pension, paid holiday • particularly the use of Focus on the grammar, after infinitive after • For further practice following on from Question are good 3, get students to think of things that they honest flexible swim work with children get up early especially do simple accounts • did the students get? How many of the skills • that the Are there any others to the advertisement? with that could be added • of the four to add at least one more to each Try must be T Author TEACHER’S NOTES TEACHER’S T and Hospitality reps Holiday Harding by Keith © Macmillan Publishers Ltd 2009 Hospitality and tourism / Holiday reps / Elementary

Hospitalitysubject titl ande tourism tEACHER’S NOTES Worksheet 1 Hospitality and Tourism Holiday reps by Keith Harding

Hospitality and tourism Job advertisement

Wanted: Holiday reps for summer season at beach hotel

• Must be friendly, smart, organized and punctual • Must be able to work well with other people • Must be willing to work long hours • Must be good at organizing games and activities for children and adults

Previous experience not necessary Good pay and conditions We provide accommodation and meals, and a uniform.

Apply to: Staff Manager, White Sands Hotel

Look at the advertisement for a holiday rep. 1. How many of the skills did you predict? 2. Did you have any others? 3. Which of the skills do you think you have? 4. What is included in the job as well as pay? wor k s hee t 1

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2 Spare welcome packs 7. ______Main speaker there Someone to make sure all the guests are Someone to serve drinks 4. ______about the resort give some basic information To sell excursions To is happy Most important – to make sure everyone 5. ______All reps must attend (and wear uniforms) activities All reps must be willing to explain their Drinks are for clients only 6. ______Drinks and glasses (check with bar staff) Display boards and leaflets (about excursions) White Sands Hotel: staff planning document WM01 staff planning document White Sands Hotel: 1. ______Party for all new arrivals Welcome 2. ______Monday 10am 3. ______Pool-side bar choose to do it? How would you divide up the different staff roles? hat are the section headings for this staff planning document? Here are some suggestions. 1. What are the section headings for this staff planning document? Here magine that three of your classmates are going to run the welcome meeting. Who would you 2. Imagine that three of your classmates are going to run the welcome • • name of event • things we need • where (including meeting place)? when? • • aim of event • rules roles staff lanning a welcome meeting a welcome Planning ksheet Wor T and Hospitality reps Holiday Harding by Keith © Macmillan Publishers Ltd 2009 Hospitality and tourism / Holiday reps / Elementary

Hospitalitysubject titl ande tourism worksheet 2 Worksheet 3 Hospitality and Tourism Holiday reps by Keith Harding

Hospitality and tourism Planning document

Plan for Meeting

Aim of event ______Name: ______

Rules ______Name: ______

Staff roles ______Name: ______

Name of event ______Name: ______

Things we need ______

Name: ______wor k s hee t 3

Where (including meeting place)? ______Name: ______

When? ______Name: ______

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