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Lane Transit District Integrated Functional Transportation Assessment Project: Findings from a Case Study and Developmental Evaluation

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Lane Transit District Integrated Functional Transportation Assessment Project: Findings from a Case Study and Developmental Evaluation Portland State University PDXScholar Institute on Aging Publications Institute on Aging 12-2011 Lane Transit District Integrated Functional Transportation Assessment Project: Findings from a Case Study and Developmental Evaluation Margaret B. Neal Portland State University Susan Eliot Portland State University Mark Person Portland State University Jost Lottes Portland State University Follow this and additional works at: https://pdxscholar.library.pdx.edu/aging_pub Part of the Social Welfare Commons, and the Transportation Commons Let us know how access to this document benefits ou.y Citation Details Neal, Margaret B.; Eliot, Susan; Person, Mark; and Lottes, Jost, "Lane Transit District Integrated Functional Transportation Assessment Project: Findings from a Case Study and Developmental Evaluation" (2011). Institute on Aging Publications. 6. https://pdxscholar.library.pdx.edu/aging_pub/6 This Technical Report is brought to you for free and open access. It has been accepted for inclusion in Institute on Aging Publications by an authorized administrator of PDXScholar. Please contact us if we can make this document more accessible: [email protected]. Lane Transit District Integrated Functional Transportation Assessment Project Findings from a Case Study and Developmental Evaluation By Margaret B. Neal, PhD Susan Eliot, MSPH Mark Person, AICP Jost Lottes, PhD Institute on Aging December 2011 2011 Lane Transit District Transportation Assessment Program Case Study Institute on Aging 1 2011 Lane Transit District Transportation Assessment Program Case Study Institute on Aging 2 2011 Lane Transit District Transportation Assessment Program Case Study Acknowledgements The authors would like to thank Ms. Terry Parker, Lane Transit District, and Ms. Jean Palmateer, Oregon Department of Transportation, Public Transit Division, for their support for this project and their vision and commitment to public transit and enhanced mobility for older adults and people with disabilities. Thanks are owed, as well, to the many staff from Lane Transit District, Senior and Disabled Services, Special Mobility Services and Alternative Work Concepts who participated in individual and focus group interviews and shared their experiences and suggestions for program improvement. This project was funded by an Innovation Grant from the Oregon Department of Transportation Public Transit Division. The grant program purpose is to fund innovation public transit projects that seek to improve public transportation. The grant program is financed by funds made available to the Division by the USDOT Federal Transit Administration. The contents of this document do not necessarily reflect the views or policies of the State of Oregon. Institute on Aging 3 2011 Lane Transit District Transportation Assessment Program Case Study Institute on Aging 4 2011 Lane Transit District Transportation Assessment Program Case Study Contents Acknowledgements ........................................................................................................................................... 3 Executive Summary ........................................................................................................................................... 7 Introduction ........................................................................................................................................................ 15 Study Methodology .......................................................................................................................................... 19 Background ......................................................................................................................................................... 21 ADA Fundamentals ................................................................................................................................... 21 Eligibility Assessment Methods ........................................................................................................... 21 The TAP’s Assessment Method ............................................................................................................ 23 Benefits and Challenges of Coordinating Services ....................................................................... 24 Lane Transit District’s History and Mission ....................................................................................... 25 Impetus for the TAP ................................................................................................................................. 26 Program Description ...................................................................................................................................... 31 Conceptual Framework for the TAP .................................................................................................. 31 The TAP Partnerships/Collaborations .............................................................................................. 33 The TAP Components .............................................................................................................................. 34 The TAP Workflow .................................................................................................................................... 34 RideSource Call Center ............................................................................................................................ 40 Findings ................................................................................................................................................................. 43 Program Purpose ....................................................................................................................................... 43 Social Benefits/Costs ............................................................................................................................... 45 Collaboration ............................................................................................................................................... 46 Communication .......................................................................................................................................... 48 Database ........................................................................................................................................................ 50 Program Design .......................................................................................................................................... 51 TC Training .................................................................................................................................................. 55 Cultural Divide ............................................................................................................................................ 57 Program Costs and Benefits .................................................................................................................. 59 Replicability of the TAP Model .................................................................................................................. 67 Recommendations ........................................................................................................................................... 75 Conclusion ............................................................................................................................................................ 81 References............................................................................................................................................................ 83 Appendices .......................................................................................................................................................... 85 Appendix A: Interview Guide ................................................................................................................ 86 Appendix B: Focus Group Guide .......................................................................................................... 89 Appendix C: Consent Form .................................................................................................................... 92 Appendix D: Logic Model ........................................................................................................................ 95 Appendix E: Annotated Bibliography ................................................................................................ 97 Appendix F: TAP Assessment Form ................................................................................................ 101 Institute on Aging 5 2011 Lane Transit District Transportation Assessment Program Case Study Institute on Aging 6 2011 Lane Transit District Transportation Assessment Program Case Study Executive Summary Purpose and Overview This report describes the results of a case study and developmental evaluation of Lane Transit District’s innovative project to develop an integrated functional assessment for transportation services, referred to here simply as the Transportation Assessment Project (TAP). The TAP is unique in that it is a collaborative effort between a public transit agency and local human service agencies to blend traditionally separate assessments for eligibility for transportation services. Specifically, in the TAP, Lane Transit District subcontracts with human services agencies to conduct personalized in-home assessments with individuals with special transportation
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