Effective Date:

IUHP Video Visit Guide 3/30/2020 1st Option (Preferred): American Well 2nd Option: doxy.me 1. Team Member Scheduling and Day of Visit 1. Team Member Scheduling and Day of Visit a. Standard work pages 2-6 a. Standard work pages 11-14 b. Training video: Link to YouTube b. Training video: Link to YouTube 2. Physician and Provider Day of Visit 2. Physician and Provider Day of Visit a. Standard work pages 7-10 a. Standard work pages 14-15 b. Training Video: Link to YouTube b. Training video: Link to YouTube 3. Patient Resources a. Training Video: Link to YouTube b. Patient Guide: pages 35-37 4th Option: WebEx 3rd Option: Zoom 1. Provider and Team Member Scheduling and Day of Visit a. Standard work pages 30-33 1. Team Member Scheduling a. Standard work pages 16-19

b. Training video: Link to YouTube 2. Physician and Provider Day of Visit a. Standard work pages 16-19 b. Training Video: Link to YouTube

Other Options: Duo Other Options: Apple FaceTime 1. Team Member Scheduling and Day of Visit a. Standard work pages 24-25 1. Team Member Scheduling and Day of Visit a. Standard work pages 27-28 2. Physician and Provider Day of Visit 2. Physician and Provider Day of Visit a. Standard work pages 20-23 a. Standard work pages 26 b. Training video: Link to YouTube

Verbal Consents for Virtual Visit (Not Using American Well) Standard Work (Page 34)

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IUHP Video Visit Guide

American Well Staff

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IUHP Video Visit Guide

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IUHP Video Visit Guide

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IUHP Video Visit Guide

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IUHP Video Visit Guide

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IUHP Video Visit Guide

Physician AmWell Standard Work

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IUHP Video Visit Guide

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IUHP Video Visit Guide

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IUHP Video Visit Guide

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IUHP Video Visit Guide

Doxyme Provider

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IUHP Video Visit Guide

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IUHP Video Visit Guide

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IUHP Video Visit Guide

Team Member doxyme

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IUHP Video Visit Guide

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IUHP Video Visit Guide

Zoom

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IUHP Video Visit Guide

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IUHP Video Visit Guide

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IUHP Video Visit Guide

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IUHP Video Visit Guide

Google Duo

Google Duo

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IUHP Video Visit Guide

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IUHP Video Visit Guide

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IUHP Video Visit Guide

Google duo provider

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IUHP Video Visit Guide

Google Duo patients

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IUHP Video Visit Guide

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IUHP Video Visit Guide

Facetime

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IUHP Video Visit Guide

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IUHP Video Visit Guide

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IUHP Video Visit Guide

WebEx for Schedulers

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IUHP Video Visit Guide

Webex for Patients

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IUHP Video Visit Guide

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IUHP Video Visit Guide

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IUHP Video Visit Guide

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IUHP Video Visit Guide

Verbal Consent

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IUHP Video Visit Guide

Patient Guide

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IUHP Video Visit Guide

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IUHP Video Visit Guide

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