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In the heart of Hobbiton: Baigent MOTORS p8 - 10 Mechanical Breakdown Insurance Payment Protection Insurance Fuel tax to go Loan Equity Insurance Motor Vehicle Insurance p3-4 www.autosure.co.nz | 0800 267 873 A night at the boom-crash The market leader for over a decade. Shift to the Autohub Team and opera experience the Autohub difference. p14-16 GLOBAL VEHICLE LOGISTICS NZ · · AUSTRALIA · UK · EUROPE | www.autohub.co NEWSTALK

JAPAN VS THE WORLD - WHO IS RIGHT? by Vern Whitehead he start of a new year and a new executive, who recently shared his views Publisher decade makes this time of the year on the future of the global auto industry Tmore interesting than most. with Automotive News Europe. It’s often a time for resolutions and His take? More efficient manufacturing, in demand for battery crystal-ball gazing, but we’re going more autonomous driving systems, and electric vehicles.” to look only at one auto industry pistons - lots and lots of pistons. The CleanTechnica says many be contradiction - are the Japanese future of motoring is about efficiency, disappointed by Hachigo’s attitude makers correct in believing the battery Hachigo-san believes, and he sees hybrid “which seems too timid to embrace the electric car is merely a passing fad? powertrains as the route to that efficiency. challenges presented by an overheating It has been obvious for a long time to By 2030 he expects two thirds of his world, particularly since internal industry observers that many Japanese to be hybrids. He makes no mention combustion engines are a significant manufacturers have been super slow to of them having plugs. “The objective is join the world shift to EVs. But now the Japanese have dropped all pretence of being impartial in the world of EVs vs ICE (internal combustion engine) power and have come out swinging: • ’s CEO sees nothing but piston power from here to eternity. • goes even further, claiming that long-range EVs are worse for CO2 than diesel cars. • - with the notable exception of its electric Leaf - and the world’s largest car maker, , are not too Honda sees hybrids and pistons as its future much different. So who is correct? Do the Japanese OEMs know something that not electrification per se, but improving factor in the rise in global temperatures”. and the European, American and Chinese fuel efficiency,” says Hachigo. “And Soichiro Honda, the man who founded the manufacturers are missing? we believe hybrid vehicles are the company that bears his name, never took way to meet different environmental This is a far from academic question for such a timid approach to the future. He regulations.” Kiwi dealers with our reliance on the propelled Honda on to the world stage with On the subject of battery electric vehicles Japanese auto industry for an on-going a bold gamble on Formula One competition he asks: “Are there really customers who supply of quality used imports. What if in the 1960s, adds CleanTechnica. truly want them? I’m not so sure because there is only ever a limited number of “The history of commerce is littered there are lots of issues regarding used EVs to choose from in Japan? with the carcasses of companies that infrastructure and hardware. I do not But first the arguments fromTakahiro changed the world, and then became believe there will be a dramatic increase Hachigo, Honda Motor Company’s chief resistant to change. Honda may well be the next to join the pantheon of once great companies that are now little more than echoes in the well of history. “If the company is right and piston power is to be the norm for decades to come, the human race will be seeing the face of eternity sooner rather than later and that’s the reality that Hachigo refuses to face,” says CleanTechnica. In the meantime, Mazda sees its all- electric MX-30 crossover - due to be sold in Europe from early this year - as needing only a 35.5kW battery, enough for about 260km of range. The Mazda MX-30, but no more Mazda EVs till 2025 Continued on page 3

2 | AUTOTALK JANUARY 2020 | www.autotalk.co.nz NEWSTALK FUEL TAX SET TO BE SCRAPPED ational's transport spokesperson Transport Minister Phil Twyford says Kiwi technology leaders Chris Bishop collected a few work is already underway on such a shift. One advantage New Zealand has in Nheadlines late last year by "Funding our transport system is a developing and shifting to such a system announcing the government would problem we need to address in the is that we are a technology and shift to a road user charges system for future as people increasingly software leader in the space, with funding transport spending increases - move to electric cars and companies such as EROAD, something that would likely influence not other forms of transport," Teltrac Navman and Coretex only vehicle use, but in some ways the Twyford says. "We know leading global markets for vehicles people buy. that other countries are similar systems in the transport Ditching the fuel tax and introducing grappling with the same and fleet management markets road user charges for all vehicles is the problem and are looking for from their New Zealand-bases. way forward, he says. solutions. EROAD explained to AutoTalk Chris Bishop Motorists pay 66 cents per litre of petrol "That’s why I’ve asked the they are ready to assist, and in tax which goes into the National Land Ministry of Transport to do noted they have consulted to Transport Fund for land transport and some initial work looking at replacing fuel other governments considering such roading projects. excise with GPS-based road user charges shifts. “Fuel use is becoming a poor estimate which would be phased in over the long- Late last year the company spoke to of road use as vehicles become more term," the minister explains. "This work is industry and institutional specialists from modern and fuel-efficient," Bishop says. still at a very early stage and I have yet to over 50 countries about such systems at “The common use of hybrid vehicles by receive any advice on the implementation a convention in Las Vegas. taxi and ride sharing services effectively and design of such a system. "EROAD pioneered regulatory telematics reduces the contribution "I welcome the Opposition’s support through developing a technology platform these drivers make to road on this initiative to help provide that is reliable, accurate and easy to use," investment, while electric certainty to drivers in the long- chief executive Steven Newman says. vehicle users pay no road user term. "Because of this, our global relationships charges at all,” Bishop says. "We are looking to support Kiwis with those researching or trialing road Bishop suggests road user buying vehicles that are better for funding or safety regulations have charges would be phased in over the environment and cheaper to run continued to expand, and we have invested in scalable systems and the “medium-to-long term” with Phil Tywford through our clean car policies. the use of technology. They will result in a wide variety of processes that can deliver holistic The problem for Bishop is that cleaner cars, utes and being solutions for any government wanting plans to do just this are already under available and affordable for Kiwi families to achieve a safe, sustainable and way under the auspices of the current and businesses," he says. productive transportation system. government. Continued on page 4

Continued from page 2 There will be a crop of smaller, lower- Japanese car makers or the rest of the Mazda Europe chief Yasuhiro Aoyama range EVs competing against luxury world? told Automotive News Europe: “We brands such as Tesla and Volvo. Can the There is no way to settle the argument based the battery size on the needs of two markets co-exist? other than to let things play out, and let our target customers who are young “We hope so, because small city cars also Adam Smith’s “invisible hand” work its urban buyers. Given the importance need to transition to EVs. And it could help magic. of minimising CO2 penalties, we will bring to the mass market affordable EVs The “invisible hand” is a term coined by start selling it in Europe first. As far as needed for global markets,” Electrek says. Scottish economist Adam Smith in his other countries are concerned (America “Regardless, it is not helpful for Mazda book The Wealth of Nations in 1776. He included) we are still in a study phase.” to make misleading claims about the suggested that if people were allowed to Aoyama says another Mazda EV is not relative environmental benefits of EVs trade freely, self-interested traders would being considered for the next five years. and diesel-powered cars. And it creates compete – leading markets to a positive Electrek says that Europe, where smaller a foul smell around Mazda’s first EV, output aided by an invisible hand. urban subcompacts are more popular, will which otherwise looks like a fun ride.” All the best for an interesting year and be a fascinating litmus test this year. Who is reading the market best? The decade ahead.

AUTOTALK JANUARY 2020 | www.autotalk.co.nz | 3 NEWSTALK

Continued from page 3 "Without suitable policy action, road "Funding our transport How would it work? congestion is all but certain to intensify. system is a problem Such a system is likely to work in one of Government forecasts also show that two ways. New Zealand’s total vehicle kilometres we need to address in The simpler option would be an travelled might increase by as much as the future as people expansion of the current eRUC system 66% by 2040," the report notes. used by the transport industry. "Fuel tax is a blunt fiscal tool that has increasingly move to Vehicles are tracked by GPS and survived beyond its time due to electric cars and other pay a per-km rate based on the administrative convenience weight bands. Transactions in collecting tax," it explains. forms of transport," could be handled online, and "New Zealand’s Road User Twyford says. "We know be pre-paid or post-paid. The Charges (RUCs), which that other countries are more you drive, the more you apply to diesel-powered pay. vehicles and will soon apply grappling with the same Secondly, would be a more to all electric cars here, are Steve Newman problem and are looking elaborate system that includes internationally recognised as road pricing, by the type of a successful test case in road for solutions. roads, or the time of day they are driven funding. That said, both fuel taxes and "Variable peak and off-peak rates are on. Driving in central Auckland may cost RUCs fail to price congestion costs." already part of our daily lives, from $1 a km during peak hours, but only 30 "The solution requires the introduction electricity bills and cinema tickets to cents a km in quieter hours. Driving on a of congestion charging, which charges hotel rates and public transport fares. rarely used suburban road could cost just drivers higher road user rates at peak Why should it be any different with car a few cents a km. times in overcrowded routes. use? In a sense, we are already paying This would allow officials to shift "Introducing congestion charges can for congestion through hours wasted demand as required to make the most encourage commuters to find trip idling in traffic jams every week. Instead of road assets. It would also allow the alternatives, such as other travel times, of Soviet-style rationing of road space by shift of roading costs onto those using routes and transport modes. widespread queuing, congestion charges them the most. “That would reduce the overuse of road would harness the power of the markets Road charging could also be varied by services at peak times. In return, to avoid to solve our daily, and costly, road vehicle weight and efficiency. This allows congestion charges becoming ‘just bottlenecks." the government to encourage the use of another tax’, commuters should expect “New Zealand is well-placed to more fuel efficient vehicles and electric vehicles, while providing for a fair system to charge them for road usage.

Singapore a success Singapore has been charging for the use of road at peak hours since 1975, and continues to laud such work as a success with its 'Electronic Road Pricing', or ERP system. The price of driving on a road must rise when speeds drop below 45km/h on expressways, and 20km/h on arterial routes. However the system is actively managed to ensure at least 85% of motorists are travelling at speeds above the threshold. A next-generation 'ERP2' system is coming, based on GPS rather than radio frequency tags, that will ensure drivers pay for the distance travelled on a road rather than just that they have used the road.

Is New Zealand ready? the government to commit to a revenue- implement a comprehensive, world- A report issued last year by think tank neutral system - where every net dollar class road pricing system. As an island The NZ Initiative, authored by public raised through congestion charges would economy with a unitary government, we policy expert Dr Patrick Carvalho, be offset by, say, a dollar less through do not face the same regulatory hurdles suggests the time is right for New property rate collection or lower fuel as, for example, the US or European Zealand to shift to such a system. prices," the report notes. Union.”

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AUTOTALK JANUARY 2020 | www.autotalk.co.nz | 5 AutoTalk Magazine and autotalk.co.nz DEALERS STILL IN THE are published by Auto Media Group 8/152 Quay Street, Limited. P.O. Box 10 50 10, Auckland City, 1030. GAME, KIA THRIVES Ph. 09 309 2444 s dealer numbers keep dropping, Third Kia dealership opens in Wellington now down to 3220, 14 less than MANAGING EDITOR at the beginning of December, Richard Edwards A we take a look at dealerships that are 021 556 655 expanding and developing. [email protected] New Plymouth’s W.R. Phillips dealership began servicing the brand in early ASSISTANT EDITOR December last year, dedicating a new Geoff Dobson showroom, workshop and valet service. 021 881 823 The fourth-generation business on Devon [email protected] Street has integrated Subaru into its Subaru joins W.R. Phillips dealership in New Plymouth existing business. JOURNALIST Dealer principal Paul Phillips says the Sophia Wang business is seeking growth and a lot 021 240 2402 [email protected] of thought has gone into taking on the Subaru brand. “We’re really excited about it,” Phillips BUSINESS MANAGER says. “We were seeking growth and Dale Stevenson had already been thinking about those 021 446 214 drivers of growth in the industry and how [email protected] we could move W.R. Phillips successfully Strong growth, new models and confidence into the years ahead. Subaru came up as a in the Kia brand prompted the decision by RECRUITMENT SPECIALIST prime opportunity after that.” the Ebbett Group, in partnership with David / PRODUCTION Further down in Palmerston North, Johnston, who also co-owns the group’s Fran Da Silva Manawatu Kia, also known as Brent Boddy 021 933 279 dealership in central Wellington. Prestige, will build a showpiece showroom [email protected] “We’ve been looking to expand and partner which it’s been planning for many years. with a vibrant vehicle brand in the Porirua Dealer principal Darren Henderson says area for some time and the opportunity to GROUP GENERAL MANAGER the stars have aligned to make the state-of- Deborah Baxter link with Kia Motors provides the perfect fit,” the-art showroom happen. 027 530 5016 Johnston says. [email protected] “Kia is doing incredibly well in the The new dealership is “a reflection of our marketplace and from what we can see on confidence in the future of Kia as a brand – the horizon, there are some amazing new it’s hot right now and we think it will remain PUBLISHER / CHAIR models still to come,” Henderson says. Vern Whitehead so in the years to come”. The existing Brent Boddy Kia showroom will 021 831 153 Dunedin Kia (Carbase) has unveiled plans [email protected] be demolished and replaced by a modern, to establish a purpose-built service centre futuristic building that will incorporate the on another site that will provide future Auto Media Group Limited makes every latest Kia visual image for both the exterior opportunity to redevelop the existing endeavour to ensure information contained in this of the building and the interior. publication is accurate, however we are not liable dealership premise. for any losses or issues resulting from its use. Kia’s expansion continues in Porirua, where Dealer principal Neil Videler says the move Johnston Ebbett opened a purpose-built Kia Annual subscription: $84 + gst ($96.60) has been prompted by surging interest in dealership in mid-December. Printed by: Alpine Printers. the Kia brand. INDUSTRY SUPPORTERS

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IN THE HEART OF HOBBITON: BAIGENT MOTORS wo hours out of Dealer principal/manager business in 2003 transitioned off the floor. Auckland, in Matamata, Justin Scelly – but he doesn’t to contracting Matamata is a rural Tsits Baigent Motors, a like the title, as he says no firm J Swap town, but these days dealership. one there is more important Contractors. it’s getting busier and It has been Baigent Motors than anyone else – has been Before the busier. At Baigent since 1950, when the Baigent manager since 2007. Baigents took Motors, Scelly says family bought the business. The Baigents sold the over in 1950, they’ve gone from 200 the location was repairs a month two-and- still a garage and Justin Scelly a-half to three years ago to has been since at 350 repairs. least the 1930s, “Car sales are really buoyant It is Matamata’s longest as well.” running dealership “by a Having worked at Baigent long stretch”. Motors throughout his Coming into his 25th year career, Scelly likes that being Specialists in in 2020 at Baigent Motors, a rural dealership, you’re Scelly left Matamata able to create personable pre‑shipment inspections College in 1995 and began relationships with customers, in Japan & UK his apprenticeship, then Continued on page 9  Full border inspections

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Continued from page 8 Auckland, cashed up, bought The workshop compared to dealerships in a property down here, and the city. freed up a substantial sum of “I would say talking to other money,” Scelly says. service managers, probably Baigent Motors has seven the difference is most of your full-time technicians and one customers you’re on a first part-timer, and 13 people in name basis,” Scelly says. total, including sales, office “We’re very, very busy but administration and grooming. you do build a bit more of a In Scelly’s 24 years in the personal connection, when industry, he says the transition you’re in town and you’re out from petrol-powered cars to and about, or people will ring plug-in hybrid electric vehicles you at home. (PHEVs) and electric vehicles “Customers will ring me at (EV) cars is a big change home and book their car in on within the industry. a Sunday afternoon, or you’ll “We did sell a PHEV Outlander last week,” Scelly says. “Being see them when you do your “You’re not doing the big, to be pushing 10,000. And a rural dealer, the demand for shopping, or at the Christmas basic repairs that you were a new used car dealership, PHEV and EVs are a little bit parade. So, a lot of your once upon a time. Cars have Summit Motors, has recently slower, compared to the city.” customers actually become become super reliable, so opened up there, no doubt The trade is more professional your friends,” Scelly continues. we’ve moved from major trying to capitalise on the than it used to be, with more “I think that’s the good thing mechanical repairs to growing Matamata market. investments in training and about rural dealers. Which is servicing,” Scelly says. But he sees its opening as cool, it works for some people, presentation than once upon “Service probably makes up a a positive – “if anything, not for others. It works for me.” a time. Scelly recalls wearing large part of our business.” it’s good for the consumer Matamata-born and bred, overalls out in the garages but Scelly says the housing in because I think people are Scelly has lived here his whole have since swapped overalls Matamata has “gone bananas” more likely to buy in town for uniforms. life, and so have his parents, and estimates the population Continued on page 10 grandparents and great- “Most garages like us have grandparents. transitioned into uniforms, Baigent Motors primarily serve because we are a lot cleaner. local, with a few out of town People’s expectations buyers in the South Waikato have certainly changed, region like Putaruru and like presentation and Tokoroa. There is a Mitsubishi appearances.” dealer in Morrinsville and Te Cars are much more reliable Aroha, all half an hour away compared to 25 years ago, • NZ’s most installed and fastest growing dealer from each other. something else that has management system changed in the industry – and “A lot of the people are • Seamlessly handles dealership sales, service retirees, moved from for the better. and parts in a wide range of industries

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Continued from page 9 stations – but it’ll all come in if there’s more selection in time. Matamata. They’re less likely Baigent Motors also offers to leave town. a rental car service, which “It’s the old story, they think it’s been doing for 15 years, ‘let’s have a look here, there’s again primarily serving local not a lot of stuff for sale so customers. might go to Hamilton’. I think “A bit of it is tourism, but most if they stay in town, it’s a of it is local stuff,” Scelly says. positive and win-win for all In 2019, the parts and dealerships. Competition’s service section was named a healthy, isn’t it? Healthy for the “diamond dealer,” an internal consumer.” NZ award A huge part of Matamata is the that ranks dealers for its dairy industry, so, whatever contribution to the brand. the farmers’ confidence is Baigent Motors (parts & reflects on the business, service) as well as eight other Scelly says. dealers scored high in sales, “Matamata is dairy, really. customer satisfaction, finance, When there’s no confidence, and service. certainly we notice it in the “Our customer service index workshop, we notice it in the [CSI] is really good. As a sales.” general rule, we keep most This year, the workshop has people happy.” been buoyant, more so than At the moment, Baigent sales. Motors has three apprentices, Scelly doesn’t think Mitsubishi two of the last four being local. has a target market, as it has “When I was an apprentice, I something for everybody. For stayed on,” Scelly says. “We instance, younger people are tend to retain most of our into technology, so PHEVs and staff.” EVs are at front of mind. Scelly has been there the Factors such as petrol and longest, for 25 years. The next environmental issues are longest stint is 15 years. driving people to look at “We’re like a big family here, alternative options, even we all get along really well Scelly himself who says he a socially. Makes the place “bit of a greenie”. pleasant to work in. I guess “We recycle all our fluids, our that’s another thing about oil filters, cardboard, plastics, rural dealerships versus city California isn’t it, you never for people because they can glass – that’s something I’m dealerships, staff turnover is leave. It’s always been like just drop their car off and walk that, if you talk to the old guys. to town. But it’s getting to the “Customers will ring me at home and Mike’s 75 now, he comes in stage, we have crazy days and book their car in on a Sunday afternoon, regularly, old parts guy, he the yard would be full. We’re was great. I worked with him getting to the stage where we or you’ll see them when you do your for 12 years.” have to think about moving, or shopping, or at the Christmas parade. So, Out of the 13 people that work expanding, these are issues. at the dealership, everyone “You won’t have a week a lot of your customers actually become is local except one technician go by that you don’t have your friends,” Scelly continues. who travels from Tauranga. someone rock in, and it’s a But he worked there 20-odd new customer saying, ‘hey, I years ago, left, said he liked it just moved to Matamata’. really conscious of. I drive so high (in cities).” there and asked for a job. “Mitsubishi as a brand is going it pretty hard. I think that When he began his Scelly says he is big on through a huge amount of Mitsubishi has products like apprenticeship in 1995, he tradition so he would struggle growth, lots of dealers, lots of the PHEV, appeals to those worked with two guys named to move, but the business support. Mitsubishi is hovering kinds of buyers. We cover the John and Mike who were at is beginning to outgrow the around third in the market, market.” Baigent Motors for 51 and 41 area. and aims to move 12,000 cars He mentions that there are years respectively. “The place has been here for in the 2020 financial year.” issues for EVs and PHEVs to “It’s just a Baigent thing,” so many years. It’s convenient overcome, such as charging Scelly says. “It’s a bit like Hotel

10 | AUTOTALK JANUARY 2020 | www.autotalk.co.nz NEWSTALK

ESC REQUIREMENTS LOOMING – VIA IA wants to remind dealers and since then must have had the industry of the ESC Japanese ESC fitted. Veffective dates. VIA says physical From March 1 this year, all light vehicles verification is the only entering New Zealand must have way to be sure a vehicle electronic stability control. has ESC. Used car dealerships that sell older stock without ESC have told AutoTalk they will be affected. Smaller vehicles, like the Nissan Tiida and Mazda Demio that don’t have ESC will leave the market, creating an impact on used car sales. For vans and utilities, all new models from November 1, 2019 must This is expected to shake up and have ESC. Existing significantly change the market as it models continue until November 1, 2021 affects the most popular vehicles – but from then, all models manufactured small cars and people movers. must have ESC fitted when assembled. For regular-size passenger vehicles VIA warns that when buying basic- (MA, MB, MC and MD1 class vehicles), all grade (-grade) station wagons with models introduced from October 2014 folding bench seat in rear, as these are must have ESC fitted when assembled. considered “goods vehicles” in Japan, Existing models continued until February but MA class in New Zealand. It is highly 24, 2018, but all models manufactured likely they will not be ESC-equipped until November 2019 at the earliest, says VIA. For vans and utilities, Dealers told AutoTalk that more hybrids all new models from will be coming in as smaller, hybrid vehicles have ESC. November 1, 2019 must Some dealers are happy with the older have ESC. Existing models models being phased out due to ESC, saying they are happy to see vehicles continue until November having ESC and being safer on the 1, 2021 but from then, all roads. They can all agree that used dealerships models manufactured that primarily focus on smaller and older must have ESC fitted when stock – like 2Cheap Cars – will be hit by assembled. the new legislation.

AUTOTALK JANUARY 2020 | www.autotalk.co.nz | 11 NEWSTALK

TRADE ME’S 2019 TOP 10 MOST POPULAR VEHICLE LISTINGS rade Me has released the top Clark says a 1965 Triumph Spitfire had 10 most viewed motor listings a humorous description, saying it would Tlast year, and high-performance never pass a warrant would be “really vehicles and classics dominate. really dangerous in a crash”. A $1.8m McLaren, a James Bond Aston “Once again, our members have proven Martin and a 1972 Nissan Skyline humour is a sure-fire way to get some Hakosuka GT-R have been named the interest on a listing. So, take note if you’re hottest vehicles of the year. looking to sell your vehicle this year.” “Kiwis love to dream and last year it The top ten most viewed Trade Me was the very rare, and very expensive motoring listings of 2019 vehicles that took out the top two spots,” The 972 Nissan Skyline Hakosuka GT-R 1. McLaren Senna – 145,960 views Trade Me head of motors Alan Clark says This beauty comes with a $1.2 million 2. James Bond – 141,000 “The most viewed vehicle of the year was price tag and is still up for grabs having views a 2019 McLaren Senna, which appeared drawn 141,000 views so far.” 3. Nissan Skyline – 67,958 views onsiTe for a cool $1.8 million. The victory Social media influencer Logan Dodds’ 4. Collection of Land Rovers – 77,500 grey coupe clocked up just shy of campervan also made the list, gaining views 146,000 views as eagle-eyed motoring nearly 54,000 views. 5. Ford Mustang – 59,878 views enthusiasts around the country raced to “The quirkiest vehicle to make the top 10 6. Triumph Spitfire – 59,475 views THE site to check it out. was a 1971 Bond Bug, one of just two in 7. Bond Bug – 56,577 views “Pulling up in second place was a 1964 the country. Unsurprisingly, it generated 8. Ferrari F12 – 55,655 views Aston Martin DB5 – the model made plenty of attention from collectors both 9. Logan Dodd’s campervan – 53,906 famous by Sean Connery in the James locally and internationally and didn’t take views Bond film Goldfinger. too long to get snapped up.” 10. Mazda RX3 – 53,534 views

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AUSSIE DEALERSHIP SALE REFLECTS MULTINATIONALS CHANGING FOCUS nchcape Australia selling five of its British multinational says it continues Sydney dealerships is aligned to the Sydney dealerships to Sime Darby to see long-term potential for growth companies expansion strategy of IMotors Australia reflects the two through its distribution contracts. mergers and acquisitions targeting automotive multinationals’ changing It says the following the disposal the retail luxury and super luxury focus. of the retail sites it will embark segments, particularly in large Sime Darby acquired the BMW, , on a reorganisation of the markets like Australia. Volkswagen, Jaguar and Australian distribution business “The addition of these dealerships in Parramatta, Western in which it expects to insure dealerships to our existing Sydney for AUD $112 million. The three- exceptional costs in the region Porsche Parramatta operations site deal transacted in December 2019. of AUD $9.5 to $15 million over will expand our scale in the retail When British-based Inchcape PLC first the second half of 2019. luxury business at one of Sydney’s Stefan Bomhard announced the deal in September 2019, “This transaction is another most recognised automotive retail it said the three sites had generated AUD demonstration of strategic locations,” says McKenna. $149 million) of revenue year-to-date, progress under Ignite and the focus on “Following close on the heels of Sime but the Australian retail-only business our core Distribution activities which Darby’s announcement on the purchase contributed just AUD $570,000 of trading generate 90% of our Group trading of the trans-Tasman Gough Group, this profit in the first half of 2019. profit,” says Inchcape PLC group chief acquisition shows the Group’s long-term Operating in 32 markets Inchcape is an executive officerStefan Bomhard. commitment to investment in Australasia.” independent multi-brand automotive “In line with the Ignite strategy and our McKenna told GoAuto that Sime Darby distributor and retailer with multi-channel commitment to be the OEM partner is committed to delivering a premium revenue streams include new and used of choice, Inchcape has completed 10 customer experience through elevated vehicle sales, parts, service, finance and Distribution deals since 2016.” personal service and engagement with insurance. It was listed on the However, having divested the distribution the local community as it continues to Stock Exchange in 1958, its head office of the Groupe PSA brands in Australia grow its presence in Australia over the is based in London and it employs more and New Zealand (which was acquired by next year. than 18,700 people. Kiwi car magnate Rick Armstrong), Sime “We have tasked the general manager Under its Ignite strategy, Inchcape Darby continues to focus on its strategy of each dealership to consult with is focussing on more disciplined to expand its car and commercial retail their customers to gain a greater utilisation of capital by divesting footprints with recent acquisitions on understanding of their needs, as well as retail operations where possible both sides of the Tasman. identify community and business groups and building up its global The Parramatta acquisition that we can partner with and support. distribution footprint. adds Volkswagen, Jaguar and “We are opening our doors for a series of Inchcape says the sale Land Rover to Sime Darby's showroom launches in the new year and of the five dealerships in list of marques in Australia, invite everyone to come and meet the Parramatta to Malaysian- which also includes BMW and teams. We will also host regular events based Sime Darby Berhad Porsche. It represents all five in the dealerships and look forward will streamline the Australian marques in the other markets it to hearing how we can best serve business around its distribution Patrick McKenna operates in. Parramatta and greater western Sydney.” of Subaru and Peugeot Citroen, Sime Darby Motors had McKenna also told GoAuto that Sime including the retail sites related to these previously acquired a majority Darby’s head of operations Rob Thomson brands. shareholding in BMW Brisbane in will assume the role of acting dealer It purchased the Australian distribution 2013. It’s first retail acquisition was the principal at Parramatta BMW and Mini rights for the Peugeot, Citroen, and DS Parramatta Porsche dealership in 2012. until an appointment was made. He brands (Groupe PSA) from Sime Darby Auckland-based Patrick McKenna is the also said that Denlo Volkswagen would Motors Australia in July 2017. managing director of Sime Darby Motors continue to trade under the same name Inchcape says that retail-only operations Australia and New Zealand, and Auckland- with Joshua Youkhana remaining as outside these two contracts will be based Peter Leathley is the head of human general manager, while Parramatta meaningfully reduced. The Australasia resources for both countries. Jaguar and Land Rover will be helmed by market remains highly attractive and the McKenna says the investment in the Gary Kelly as general manager.

AUTOTALK JANUARY 2020 | www.autotalk.co.nz | 13 NEWSTALK

A NIGHT AT THE BOOM-CRASH OPERA ver been killed in a car crash? there have been horrific road crashes one of the most popular segments for It’s the $4.34 million question, reported in the weeks before that day consumers – the small SUV. Ebecause that’s the monetary burden you were supposed to sit down with But to be honest, it’s not the first time one fatal crash puts on the government, family and friends, eat more than your witnessing a – that was three our economy and every other taxpayer. body is designed to, sleep on the couch years ago – and much like the realities That unnecessary glance, that slip in and crack a beer. of watching a proper car crash, you attention, the monumentally stupid But some families won’t be doing that – don’t forget it. decision or your inability to sufficiently they'll be making calls and picking music; This amphitheatre full of high-speed risk-manage a situation unfolding in probably hating this period for a very long cameras, an enormous array of flood front of you. time. lighting, and what looks like a medieval We haven’t even got to the emotional Which is why the work being performed torture apparatus, but it has more in trauma one fatal car crash costs a wide by the engineers, data analysts and common with a surgeon’s OR than an network of people who have to find a way technicians at Crashlab in Sydney and arena full of starved lions. to pay for your funeral, then sit through APV Tech Centre in Melbourne matters. It often eludes the public as to why crash it, and pretend getting on with their daily They’re commissioned by the Australasian tests aren’t “more realistic” of real-world lives without you isn’t the hardest thing New Car Assessment Program to smash crashes, anecdotally, like hitting actual they’ve ever done. new cars into objects, and objects into trees at 85km/h, fitting bullbars to 4WDs Or perhaps you’re the one who walked new cars, to subject them to the kinds of for crash testing, or ramming two vehicles away. Except you don’t just walk away forces only felt by the bodies of air force into each other (although that has been without psychological damage akin pilots, F1 drivers and extreme sports nuts. done before, but not for developing a to returned servicemen and women. The Anthropomorphic Test Device, crash rating score). Nobody brushes off the effects of a fatal aka crash test dummy, is one of the People who didn’t go down the STEM car crash. most impressive developments in the subject line at school tend not to And it’s January now. Where, statistically, . Forget autonomous understand the prime directive in emergency braking and science and engineering called the electronic stability control, “scientific method”. because the ATD processes If ANCAP tries to produce a crash information inputs from a car rating for the latest Kia Seltos without crash scenario in the same gathering “clean data” for the purposes way Data from Star Trek of developing an evidence-based could hack the Enterprise on conclusion about how it performs in a a whim. controlled, repeatable crash test, then AutoTalk was given special the results hold no credibility and can be access to the frontal offset disputed or even possibly lead to legal crash test of one of the disputes. newest vehicles coming to Simply throwing a base Seltos into a Continued on page 15 Who is your sacrificial lamb? The car or the cared-for? the Australian market, in

14 | AUTOTALK JANUARY 2020 | www.autotalk.co.nz NEWSTALK

Continued from page 14 concrete cube at 100km/h in the same way did with old Fiestas many years ago is not a credible example of the scientific method. Waiting for the moment of truth, standing in a sealed viewing room, as if preparing to watch some modern-day automotive public execution, there’s a tension in the air. The vast hall goes silent. Office and ancillary lights go down and the theatre spotlights power on, like the engine array on an imperial battle cruiser, doing their best to imitate a small sun. To the uninitiated, knuckles are white and mouths are covered by nervous hands. Then comes the whoosh, as if a life-size Scalextric model is rushing into view from the darkness. It soars into a collapsible aluminium ANCAP engineers must get it right, for when we get it wrong. honeycomb block at what feels like warp speed. A crackling boom sprays plastic Strict protocols dictate the exact testing to, for a profit, might find themselves and glass fibres into the air, as metal folds procedures the dummies are subjected in a crash where the brake pedal they and rubber tyres bounce squeakily across to, meaning they can literally be repeated push gets hit so violently it rams the the stage. in any other lab, in any other country, by steel bracket backward by 45mm and It’s done. any other competent engineers. upward 14mm – enough to cause horrible In the 15 milliseconds of a crash, airbags The exact positioning of dummy, its damage to the muscles in her legs. It’s fire at over 300km/h and catch the size, its injury measurement thresholds, entirely likely the steering wheel intruding G-force imposed on the human body. the temperature controlled lab, the 50mm is enough for her forehead to However, they cannot stop the internal positioning of the vehicle on its winch impact it through the airbag and leave her collision between organs and bones, cables, all have to be precise and concussed. which is why a family of ATDs collect identical to every other dummy in every It’s ANCAP’s mission to change the way huge amounts of data. other crash test performed. cars are built. And it should be a dealer’s “The number of data channels varies There is a three-hour window in which responsibility to encourage consumers based on the dummy and the particular a dummy can be sitting in a vehicle into the safest vehicles they can afford. crash test, but around 100 channels of before it compresses the springs in All crash labs have long checklists to data is collected in a frontal offset test,” the seat beyond an acceptable test ensure vehicles are tested with the ANCAP tells AutoTalk. limit. Temperature is important because greatest of accuracy, using a combination “Each test type has a certain dummy materials like plastics in the bumpers, of the lab's own procedures and configuration which is also dependent on headlights and grilles, all behave ANCAP’s, to make sure every step is particular tests, so the frontal offset uses differently at varying temperature, as identical every single time. two 50th percentile males and a 10-year-old do metal components in engine bays, “It’s a very thorough process, which has and 6-year-old child dummy,” they explain. panels, steering and suspension parts. up to 10 specialists depending on the But dummies are not just belted in and The dummies also record injuries the crash test,” ANCAP says. fired into a wall. This is science. same way; too cold and they’re more Tests are designed to represent the higher resistant to forces, too hot and they’re end of survivable crashes on a seat-belted too flexible. occupant; they’re not supposed to replicate “More recent dummies that bloke who T-boned four cars, nor have data acquisition emulate a four-wheel drive hitting a Corolla. built in, while others “A non-ANCAP demonstration test we like child dummies have performed about two years ago on a data gathering computer [previous-generation] five-star Toyota modules installed in the Camry test at 60km/h passed,” ANCAP boot,” ANCAP reveals. highlights. And if you think you’d “But at 100km/h it was a total write- survive an ANCAP crash in off injury result, it was completely the real world, you might be unsurvivable. At least in a five-star car right. But the customer you at a lower speed this at least offers a just sold that second-hand, reasonable benchmark for survival.” eight-year-old Barina Continued on page 16 “Ever been killed in a car crash?” Nobody ever answers yes.

AUTOTALK JANUARY 2020 | www.autotalk.co.nz | 15 NEWSTALK

leg nearly 2000 newtons of force. It’s more than most mortals can fathom. Which is why ANCAP tries to simplify the turmoil into something as simple as a rating. Imagine being an ANCAP or affiliated engineer, who sees the crash credibility of the cars surrounding them, watching that car tailgate them on the freeway, or trying to get their kids to school in the same traffic as you. “We do have an intrinsic appreciation for the safety standards for the cars around us every day,” ANCAP says. “We know the work we do has changed the landscape of the cars we drive." But, as ANCAP tested vehicles emerge in showrooms around the country, responsibility is building on Australia and New Zealand's dealership network to prioritise safety – not margins – in the Continued from page 15 forces, numbers and examples barely vehicles they’re offering customers. ANCAP says speeds will increase over quantifiable physics are played out. And that obligation also falls to used time as cars become stronger, better It takes about 4000 newtons of force to dealers, parents, fleet managers and designed and engineered. break the typical human femur, and one employers. Because the cost of putting Next year the frontal offset test speed cubic inch of bone can withstand the safety second means that someone will increase from 50km/h to 60km/h. weight of five standard pickup trucks, who someone else loves, never gets the There are thousands of variables in a making it stronger, ounce-for-ounce chance to answer that first question. car crash. It’s a split second of absolute than steel. But crashing in a 2011 Holden And that, is the real tragedy. chaos, where the most extreme of Barina will still cause that young P-plater's

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16 | AUTOTALK JANUARY 2020 | www.autotalk.co.nz NEWSTALK

2019 WAS THE YEAR OF REINVENTING ITSELF FOR TOYOTA NEW ZEALAND espite more challenging sales conditions in 2019, Toyota New DZealand focused on making better data-driven business decisions, improving customer retention and growing its hybrid range with fun-to- drive product. A year on from a major business change, Toyota continued to hold its market leadership with 20.1% of the vehicle market, a position held for 32 consecutive years. “While we, as an industry and manufacturer, did not break 2018’s record, 2019 was a strong year for us.

“2019 was a year of major change for us. Not only did we have our first full year of during the year.” Of the 31,026 passenger and light the Drive Happy project we shook up our Earlier in 2019, a KMPG survey also commercial vehicles sold by Toyota in product range to make it more exciting,” named Toyota as the brand best 2019, Hilux accounted for 7126. Hilux says Neeraj Lala, Toyota New Zealand’s positioned for future success in the sales continued to perform well in 2019 chief operating officer. automotive industry. and, with the addition of Toyota Safety With the addition of the next generation “Locally we have been looking into new Sense and the Workmate variant, there RAV4, Toyota now offers seven hybrid technologies and ways of operating,” Lala is something for every customer need. cars and SUVs, with more to come in says. “We have expanded our mobility During 2019, Toyota launched an updated 2020, and is well on track to meet its as a service offering through City Hiace van. The new Hiace featured a target of hybrid electric new vehicle Hop and have been looking into semi-bonnet and the Toyota Safety sales to be 30% of total Toyota and hydrogen technologies.” Sense package that earned the sales by the end of 2020. As in the previous year, SUVs vehicle an ANCAP five-star “The addition of more hybrids to our and utility trucks dominated rating. Toyota sold 2231 Hiaces range has reduced our average carbon the New Zealand vehicle in 2019 - a 4.5% share of the emissions across the range for new market in 2019 and Toyota’s total light commercial market. Toyota vehicles by 9.5%,” Lala says. completely revamped and Reflecting on the sales year, “We believe that as a brand representing perennial favourite, the RAV4 Lala says it was no doubt a steep a quarter of all cars on New Zealand SUV, including the new hybrid Neeraj Lala challenge to repeat the record sales roads, we have a key role to play as we version, played a significant role of 2018. move towards a low emissions economy in the brand’s sales figures, with 5611 sold “While we, as an industry and as a country. In 2020 we will add more during the year. manufacturer, did not break 2018’s hybrids to our range to continue to “Increasingly, customers are seeking fuel record, 2019 was a strong year for us. decrease our carbon impact.” efficient, low emitting passenger vehicles “We are looking forward to a successful “This year we made a deliberate strategic and the 2019 RAV4 hybrid is ticking many 2020 as the domestic economic decision to refocus on our channel share, boxes for new vehicle buyers,” Lala says. fundamentals are positive and we have with a larger shift to gaining more private “The new RAV4, especially the hybrid a number of new vehicles on their way, buyer share,” says Lala. “We have seen version which became available in New including the updated Hilux, new Yaris this increase with RAV4 and Corolla Zealand this year for the first time, has and hybrid C-HR,” he says. consistently in the top 10 vehicles sold performed exceptionally well for us.”

AUTOTALK JANUARY 2020 | www.autotalk.co.nz | 17 AFTERMARKET

Parts & Accessories

MAKING IT BIG IN TAIWAN aiwan is an fascinating batteries for EVs. place. Although Taiwan (officially TThis smallish island the Republic of China) has a off the China mainland and somewhat difficult adjacent to Japan is home to relationship with the Peoples 26 million people. Republic of China (mainland It is also the original home of China), this has been the Polynesian people - proven exacerbated in recent months Forged wheels are big business for Taiwan by DNA - who migrated first by President Trump and his to Hawaii then spread across “trade war” with China. the Pacific eventually reaching In spite of the uneasy New Zealand. relationship with China, many Now the Taiwanese people Taiwanese companies operate are again interested in New manufacturing factories on the Zealand and Australia, wanting mainland, keeping the design to sell us auto parts - from elements in Taiwan while ‘pimp my ride’ accessories for taking advantage of China’s Harley Davidson motorcycles cheaper labour costs. to the latest in electric vehicle But Trump’s trade war with chargers and lithium-ferrum China has freaked many Taiwanese companies which rely on the United States for have or are in the process and this is where Australia the majority of of relocating factories to and New Zealand come in. their business. Vietnam and other Asian Auto Media Group publisher, Several countries. This in turn has led Vern Whitehead, recently Taiwanese the Taiwanese to seek other joined journalists from Japan, companies markets for their products Continued on page 18

18 | AUTOTALK JANUARY 2020 | www.autotalk.co.nz AFTERMARKET

Parts & Accessories

Headlight clusters for overseas OEMS

AutoTalk publisher outside the premises of T W Racing Parts, the biggest manufacturer of forged wheels in Taiwan

“Pimp my ride” – motorcycle accessories and (below) forged wheels on display

Mitac Digital Technology Corporation – owner of the Navman companies in Australia and NZ

Continued from page 17 markets, Taiwanese Vietnam, Thailand and manufacturers are Taitra can put buyers in touch Street, Sydney, NSW 2000). Taiwan on an inspection tour quality conscious and with appropriate companies But the best option is a visit of Taiwanese factories. appropriately certified, providing the products or to the 2020 Taipei AMPA/ These are extremely diverse, • Endless testing with services needed. Autotronics Taipei/Motorcycle ranging for a 27-employee expensive equipment It also has an Australasian Taiwan combined trade show, family owned operation, ensures standards are office in Sydney (Anthony with 1350 exhibitors, from up to manufacturing plants maintained at all stages of Tung, senior trade officer, April 15-18 this year. employing many hundreds production Taiwan Trade Centre, suite of workers, with production • Spending on research 1601 level 16 55 Clarence facilities in a number of and development his a countries, including China, high priority for many Vietnam and Taiwan. Taiwanese Taiwanese products cater for companies, including meeting both the parts after-market climate change targets in the and OEMs (original equipment manufacturing area. Backing manufacturers). all this up are the services These diverse plants have of the Taiwanese External several things in common: Trade Development Council (TAITRA) - joanna@taitra. • After years of experience org.tw or telephone +886 2 in the US and European 27255200. EV chargers

AUTOTALK JANUARY 2020 | www.autotalk.co.nz | 19 AFTERMARKET

Parts & Accessories NARVA INTRODUCES NEW RV LAMP DESIGN COLLECTION arva says its latest interior glass reflector options, while all metal parts and dimmable output. As with the recreational vehicle lamp design are finished in polished chrome. Concealed previously mentioned lamps, there are Ncollection is proof that RV and mounting screws also add to their high-end both warm white and cool white colour caravan lighting doesn’t have to be appearance. temperature options. boring and utilitarian. Should a uniform, even spread of light RV owners who wish to make a real The recently released range includes be required, the new range of interior statement with their lighting can install pendant (reading) lamps, interior down down-lights features a compact, low the new Narva LED ceiling lamps which lights, courtesy lamps and ceiling lamps. profile design and are easy to install are perfect for surface mounting and “Narva has been quite bold with the with mounting screws concealed behind easy to install, with concealed screws styling of these new LED lamps, in line decorative trims. and trim covers. with the latest generation of RVs, many Some variants include integrated They come in numerous design options, of which have adopted very advanced switches with on/dim/off and a blue night including circular, square and rectangular designs and require an equally high-tech light option, while others are turned on shape, with some models also equipped lighting package to complement the via a traditional wall-mounted switch. with integrated touch switches with blue look,” Griffiths Equipment Limited national These lamps are available in both warm night light and dimming functions. sales manager Tim Paterson says. white (3200°K) and cool white (6000°K) The new Narva LED recreational vehicle An example is the pendant lamp, available colour temperatures. lamps are available from automotive in either warm white (3200°K) or cool Also new to the Interior RV range is a outlets throughout New Zealand in 12V white (6000°K) colour temperatures, which selection of courtesy lamps suitable and 10-30V multi voltage options, and comes with a built-in touch sensitive switch for surface mounting and offering a feature an extremely low current draw that includes a blue night light as well as very even, non-directional light output. and are backed by a 5-year LED warranty. dimming functions. There is also a selection These lamps feature a built-in, touch- More details on the new RV lamp range can of styles available with glass and frosted sensitive switch with a blue night switch be viewed online at www.narva.co.nz. BOOST PROFITS

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20 | AUTOTALK JANUARY 2020 | www.autotalk.co.nz AFTERMARKET

Parts & Accessories HAVING YOUR STUFF STOLEN IS NO JOKE. NOW YOU CAN FIND THAT CULPRIT AND GET YOUR GEAR BACK.

uckland Harley-Davidson has Cost for this peace of mind is $399 announced they are New including GST. AZealand’s authorised reseller All orders are freight free NZ wide. of the European designed and Technical service support is available to manufactured MoniMoto Motorcycle purchasers. MM2 GPS tracker. The MoniMoto comes with a 2-year Reliable GPS protection for your toys and manufacturer’s warranty. tools has till now been hit and miss as all For more information go to www. manner of suppliers have attempted to do monimoto.co.nz what MoniMoto succeeds at. Whether it’s for jet skis, boats, trailers, caravans, trucks, utes, classic cars, bobcats, graders or tractors, you name it, these all need to be tagged with a GPS system to ensure that if someone gets off with your pride and joy, you are prompted that it’s been moved and how to find it. MoniMoto is easy to set up, hide and not obvious in its appearance. It utilises the local Vodafone network for nationwide coverage and ongoing costs are minimal. Unlike many other GPS and tracking products there are no website or subscription charges. The local SIMcard is the only ongoing cost for as little as $20 per annum. Originally designed with motorcycle protection in mind, the small dimensions of 125mm long and 35mm in diameter Monimoto has recesses at each end to cable tie the device in hideaway locations. The unit is set in a GPS location when the key fob leaves with you setting up the GPS position and MoniMoto will ring you if the device is moved from the position you left it in. Without the key fob being nearby, MoniMoto knows the change of location isn’t legitimate. Within 5 minutes [approximately] you are able to track MoniMoto’s position and proceed to contact police, security or take things into your own hands. Many crimes go unsolved so there is nothing more satisfying than finding the culprit.

AUTOTALK JANUARY 2020 | www.autotalk.co.nz | 21 AFTERMARKET

Parts & Accessories LEATHER CARE PACK FROM THE EXPERTS eing the largest aftermarket supplier of leather upgrades to Bthe motor industry puts RVE in the great position to develop a reliable leather care pack. The company says durable natural leather has been used for seating and upholstery for more than a century and today’s automotive grade leather is prepared and treated to cope with the environment of a modern motor vehicle. Just as New Zealanders appreciate the danger of ultraviolet rays and cover up or slip, slop, slap to protect human skin from the sun, it can also damage the leather over longer periods of time and rejuvenating should be part of the care process. Although amazingly tolerant, to last a lifetime, leather needs assistance. “For the past 50 years, we have found most people want to care for leather, but don’t have the correct advice or time,” says RVE product development manager Mark Stanners. Mark Stanners and RVE's leather care pack “We have learned over the years that natural products such as lanolin and wax- “The natural oil restores leather and into contact with it. We always suggest based leather conditioners actually assist make the surface more stain resistant, the driver’s seat needs more regular care, with build-up of dirt and grim on leather while keeping it soft and subtle. While and to give it a quick leather cleaner surfaces. We also found these products some conditioners are easy to apply spray and wipe over each time you wash melt and become sticky and attract dirt from an aerosol can, the propellants that the vehicle. and dust on hot days and trap it into the pressurise the can, could also harm the “Automotive leather is processed with surface conditioner as the leather cools. leather. UV inhibitors and extra oils to give it the “Applying leather conditioner cream “It is also difficult to remove wax, lanolin best life cycle, so it only needs minimal from a container is good, but it can be or even silicon without the help of regular cleaning and conditioning to inconsistent as most soaks into the strong chemical or spirit base cleaners, preserve it. Aircraft leather and furniture application cloth making it inefficient and once these are applied to leather they leather will also benefit from these same timely to apply. The best way to apply continue to strip away and break down natural preservatives and protectants. leather cleaner and conditioner is from a the oil and natural fibres. “Leather has to have the right product no “Many new car dealerships and furniture trigger spray bottle, and a non-absorbent silicones" no harsh chemicals and nothing stores offer surface leather protection application cloth, plus its easy and that seals the surface. Leather is natural and Scotchguard systems. These offer consistent to apply. and needs to breathe. Other soft surface short term, easy clean solutions, however, “We advise our customers to clean and protectors can damage the structure of these cannot be good for the long-term condition their leather every three to leather even though it’s a hardy material. durability of soft luxurious leather, like four months but if you get sunscreen Stanners says an easy-care pack has anything you love and value, it needs on leather upholstery, it needs to be been designed for anybody to use, with care throughout its life.” cleaned off as soon as possible,” says simple instructions to get that leather Stanners says a survey of the world’s Stanners says. looking, feeling and smelling good. This top leather care suppliers showed that “Leather soaks up sunscreen and over pack is supplied with every installed pH-neutral cleaners and pH-neutral time it will turn purple. We see it every RVE leather interior and can also be conditioners with natural oils were best summer in our customers" cars where purchased separately. for long term use and extended leather there are distinguishing marks on the For more information go to: https://www. life. upholstery where people’s skin has come rve.co.nz/shop/leather-care-pack

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CRAWFORD’S CASE GPS TRACKING: BETTER OPTION THAN EXCISE TAX elcome to 2020, I hope you changes to fuel excise tax. The first of these renaissance in advocacy for more rail have enjoyed a relaxing break is axing Auckland’s regional fuel tax which in some quarters, our roading network Wover the festive season. the current government introduced to pay will continue to be the backbone of our Just where did 2019 go? Of course, now for improvements to Auckland’s transport transport infrastructure, and we need that it is 2020 this means we’re back into system. Secondly, National also proposes safe, fast and efficient roads. election year and as the year goes on, no increases in the current national fuel tax. This means we need to continue to we will see politicians ramping up the New Zealanders pay 66 cents per litre improve our roading network including propaganda machine with the release of of tax on unleaded petrol which raises four lane expressways on major routes. party policies. $4-billion annually for road building and But in all this, we need to remember that Transport is rarely a key platform, but maintenance. the key purpose of a road is to provide this year could be different. Already we National’s transport spokesperson Chris connections for communities. This see infrastructure being kicked around Bishop has said he’d like to see that tax means all users - cyclists, motorcyclists, by the pundits and rightfully so. It will reduce to zero in the long term. And it pedestrians and even horse riders and be interesting to see how much airtime seems that proposal has cross-bench other recreational users – have a right to transport gets this coming election. support. Transport Minister Phil Twyford use and be safe on our roading network. With all the recent hype around electric says this is something the current A big problem here is attitude. We need vehicles, you could be forgiven for Government also has on its agenda. The to design a network that encourages thinking EVs are the new liferaft that will shift from fuel excise tax to road user tolerance and politeness towards all users. save the planet. Politicians of all shades charges is something that countries all I am concerned, having been at different are putting a lot of climate mitigation over the world are grappling with. times a cyclist, motorcyclist and driver, that stock into increasing our electric vehicle Readers of this column will know that National’s proposal to impose fines on fleet. There are some obvious limitations I think this is a very sensible idea and cyclists who do not use separate cycleways in that thinking which the MIA has been something the MIA has long advocated would simply exacerbate a growing culture very consistent and vocal about – not for. Advances in technology means of intolerance, and in the end lead to least of which is the limited supply which that electronic GPS tracking is a serious increasingly poor and unsafe driving. won’t be resolved any time soon. and viable option in the not too distant Yes, in many places cycleways do provide Nevertheless, it is true that as our fleet of future and it’s something I would urge a safe degree of separation for the cyclist EVs grows and ICE vehicles continue to the government to get on with. but too often they’ve become ghettoised become more fuel efficient, the obvious It is welcome news that Roads of National through poor maintenance. Then there question that needs to be asked is how Significance, or some variation, is set are other places where cycleways are future governments will fund roading to be back on the agenda. National has simply not practical and cyclists and infrastructure and maintenance from the strongly indicated it will recommit to its drivers are forced to share the road. inevitable smaller bucket of fuel excise tax. major roading policies – especially on They need to tolerate each other. So, I was interested in National’s key routes, and the current government’s Roads are a shared space, they need to Transport and Infrastructure discussion economic stimulus package also commits be designed, built and operated as such. document released just before Christmas. to putting roading back on the to-do list. As users we need to be more tolerant The document proposes a range of This is positive because in spite of the than we sometimes are.

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24 | AUTOTALK JANUARY 2020 | www.autotalk.co.nz INDUSTRYTALK

SELLING SAFETY ew Zealand finished 2019 with previous strategy and regulations were 353 road fatalities. That’s 24 introduced in 2019, taking effect for new Nfewer deaths than 2018 but still motorcycles from April 1. 353 more deaths than anyone wants. On safety standards, the Ministry of What can dealers do to support this Transport will review a range of features downward trend? to determine which of them should be mandated on new The industry will be and used imported vehicles. by Greig Epps consulted on how to best These include autonomous Advocacy & Strategy Manager emergency braking (AEB), display vehicle safety Motor Trade Association 3-point seat belts for rear ratings – this might be on centre seats, side airbags, lane the Consumer Information departure technology and rear vision cameras. The ministry is keen to see more four Notice (CIN) or the Vehicle Dealers should keep an eye on Ministry and five-star rated vehicles on the road Fuel Efficiency Label (VFEL). activity in this space as regulations by 2030. The strategy does not talk about mandating new safety features could be mandated safety ratings as a vehicle import In late December, the Government implemented as soon as 2022. standard and relies on consumers better released the long-awaited New Zealand The strategy also points out that many New identifying safety and demanding safer road safety strategy, “Road to Zero”. Zealanders have a poor understanding of vehicles from importers and traders. MTA was pleased to see that vehicle vehicle safety ratings and how a higher safety is a specific focus area in the rated vehicle provides more protection Dealers should keep strategy. We had lobbied hard for this in crashes. Research shows that you an eye on Ministry during the consultation phase. are around 90% more likely to die or be We had also wanted a greater emphasis seriously injured if you crash in a one-star activity in this space as on educating vehicle owners about rated car compared with a five-star car. regulations mandating ongoing maintenance, but the proposed The Government will implement new safety features could actions for vehicle standards and vehicle programmes to raise public awareness safety education are a good start. of safety ratings, along with improving be implemented as soon The strategy has several elements of the number of vehicles with a recognised as 2022. interest to dealers who are looking to safety rating (such as ANCAP or the promote safety features to customers. Used Car Safety Rating). This work will Over the next five to 10 years, the vehicle It proposes three initial actions for be supported by collaboration with sales sector will contribute to road safety improving vehicle safety performance: industry on how to consistently and by importing vehicles with more safety • Raising safety standards for vehicles accurately apply safety ratings and how features and by responding to more entering NZ. to communicate these to consumers. knowledgeable consumers demanding • An increase in understanding of The industry will be consulted on how to vehicles with higher safety ratings. vehicle safety. best display vehicle safety ratings – this We just need to make sure that these • Implementing mandatory ABS for might be on the Consumer Information drivers also remember to maintain their motorcycles. Notice (CIN) or the Vehicle Fuel Efficiency vehicles in a safe condition. This last action was carried over from the Label (VFEL).

AUTOTALK JANUARY 2020 | www.autotalk.co.nz | 25 MARKETINGTALK

LEADS, TEST DRIVES AND SALES BY SOURCE DECEMBER 2019 (VS NOVEMBER 2019)

appy new year to everyone! With 2020 now upon us it’s time to look back upon the last month of 2019 and review the top sources of leads, test drives and sales Matt Darby works for AutoPlay which H specialises in pre-sale lead management tools. in December last year. December is traditionally a quiet month for dealerships - a To find out more about AutoPlay services naturally lower volume of activity, coupled with the fact that email [email protected] or visit it can be harder to retain lead management discipline when www.autoplay.co.nz you’d rather be at the beach – often results in sizeable decreases in the volume of leads, test drives and sales. Interestingly test drives recorded against the direct source December 2019 was no different with leads decreasing by 13.4% decreased by only 6.1% vs the total average decrease in test from November to December 2019, test drives decreasing even drives of 22.3% - meaning either there was still a steady stream further by 22.3% and sales falling off slightly by 7.8%. of true “walk in” test drives, or dealers did not push these customers as much to identify the true reason they came into the dealership for a test drive.

With leads decreasing by 13.4% month-to-month the tops sources of leads decreased across the board. Interestingly this was more evident for dealership websites with the volume of leads dropping by 16.8% for the web – dealer source and only Sales decreased overall by 7.8% from November 2019 to decreasing by 6.6% for the web – classified source. December 2019, however, several of the top sources of sales This suggests that whilst dealer websites are very competitive experienced even greater drops – meaning some of the lesser with the likes of Trade Me and Driven over the course of the recorded sources of sales were not as affected by the holiday year, these classified websites do a better job of retaining period. Sales from the web – classified source decreased eyeballs over the Christmas and new year’s period. by 10.7% in December 2019, whilst web – dealer sales only decreased by 5.5%. From everyone here at AutoPlay we’d like to wish every dealer a successful 2020 and hope you all embrace effective lead management practices in 2020 (we can help with that). Make sure to check back next month to see the top sources of leads, test drives and sales in January 2020.

This was mirrored to a lesser extent with the volume of test drives in December 2019. Test drives attributed to web – classified sources decreased by 12.3%, compared to a 18.3% decrease for test drives attributed to web – dealer sources.

26 | AUTOTALK JANUARY 2020 | www.autotalk.co.nz MARKETINGTALK

AS A LEADER - ARE YOU A DEALER IN HOPE? ast month my article on “BAU or celebrations of a former, now time for change” covered the three retired dealer principal I had by Peter Aitken Ldealer areas of customers, systems known since the early 1980s. [email protected] and staff together with some relevant Yes, such an admission rightly or 021 940 318 questions one could ask of oneself dates both dealer and me. heading into 2020. I had the added pleasure of there appears to be a growing This month’s article once again picks up contributing a few reflective words dull existence regarding morale this theme to cover customers, systems about this larger than life dealer, due to non-engaged employees. Why? and staff with some relevant reflections importantly what special and enduring One big reason is, as a dealer told me of a real-life example of a former personal qualities he possessed to recently that the business was all about successful dealership. become the most awarded dealer technology. Really? While technology From a franchisor perspective, principal in his time with the franchise. is important, we are approaching an dealerships come in all shapes and In my assessment this dealer principal ugly level of compromise when we put sizes, rural town right up to a larger continuously espoused dual but technology ahead of our people and metropolitan group with multiple complementary operating philosophies our processes. Technology should be in franchise rooftops and service centers. of “leading and managing the team place to facilitate and support the actions They are quite complex operations to and as if it was your family” “the of our people and our good processes. successfully manage. Yes, these customer always comes first.” If employees are well-developed, When I reflect on what attributes it took complimentary philosophies appear appreciated and provided with proper to become a successful franchise dealer straightforward operational pillars but educational tools, they become more a picture of a juggler came to mind. For continuously putting them into effect productive and engaged, which also in me, a successful dealer principal at work year in, year out for over 30 years is an turn reduces expensive attrition costs. was akin to watching a very clever juggler exceptional achievement. If your processes are on target and skillfully keep several balls in the air As we enter a new decade and we are upheld with a disciplined work ethic, simultaneously. on the subject of dealership leadership, the dealership and its team members This simile comparing a successful I thought it appropriate to share some become stronger. dealership to a competent juggling act reflective thoughts from aUS Digital Why are some managers fiercely is appropriate. Not only are there the Dealer contributing author, Chuck resistant to changing things up quite distinct and separate operating Baker, president and founder of Impact by instituting a solid dealership departments of new vehicles, used Marketing & Consulting Group, Virginia. development plan? Well, there are vehicles, F&I, parts and service but also Chuck writes: “Employees exhibiting many reasons, here a few to look out the diverse range of staff and customers complacency, low motivation, not feeling for: don’t know how; laziness; afraid of within each to manage. valued, low or no goals are a direct exposing their lack of knowledge; don’t reflection of lack of leadership and/ There is another very significant care; know everything already; don’t or corporate directives formulated to contributing factor to success, that of think it will make a difference. sustainability. Some dealerships do run encourage and grow people. Real leaders transform the present into hot and cold, success in one year, but We should all recognize by now that something better. They say, goodbye unable to match it in a subsequent year. there is a direct correlation between low yesterday and hello tomorrow with an Very successful dealerships understand CSI (customer satisfaction index) and optimistic attitude.” what it takes to sustain a high level of attrition. CSI must balance equally with When Napoleon Bonaparte described a performance year in, year out. ESI (employee satisfaction index) if you leader, he said: “A leader is a dealer in In December, my wife and I had Gail wish to grow your business and develop hope.” the pleasure of attending birthday long-term customers and employees. Yet

AUTOTALK JANUARY 2020 | www.autotalk.co.nz | 27 ADVANTAGE DECEMBER 2019

Vinsen’s View The monthly update from VIA chief executive David Vinsen THE WHEEL TURNS FULL CIRCLE … ast month I wrote about the need It was quickly realised that the association These technologies bring exciting for all living beings and human needed to build credibility, which required changes to the way we do things and Lorganisations to adapt in order to accurate statistics and comprehensive conduct our businesses. Although the survive: Evolution or extinction. I was technical information; our submissions changes are usually seen as positive to particularly referring to the changes had to be authoritative to be effective. the consumer or end-user, it’s a different that are required for VIA to be able to This was the original reason for having matter when your own business model continue to exist, let alone thrive. Since statistics and technical services. And the is being disrupted! then I’ve been reflecting on VIA’s core need for these services has not changed, In VIA’s case, the changes we’re function, and how we need to strip it back because the wheel has turned full circle, undergoing are the result of an existential to the essentials: To provide advocacy for and we’re back to focusing solely of crisis, brought about by funding constraints the industry. vigorously representing the industry. and budgetary requirements. We’ve had Three years ago we rebranded as “VIA” to review our “reason for being”, and the “Disruption” is the buzz for our trading name, while still retaining services we provide. And we’ve identified the association’s full name: the Imported that, after 30 years, nothing has changed. word for the effects of Motor Vehicle Industry Association. We new technologies on chose a graphic for our logo which could Some 30 years ago, when established business be seen as a “disrupted wheel”; little did we realise the significance this would VIA was established models: think Uber, Lime have in just three short years. (as the Licensed Motor scooters, AirBnB, Netflix, Vehicle Dealers Import the internet of things, Association), its sole Artificial Intelligence, purpose was to provide 3D printing, blockchain, political advocacy for robotics, etc. the just developing used

Some 30 years ago, when VIA was vehicle import industry. established (as the Licensed Motor Vehicle Dealers Import Association), its As the French would say, “plus ca change, sole purpose was to provide political plus c’est la meme chose”: The more things advocacy for the just developing used change, the more they stay the same. vehicle import industry. Recent reviews and analysis by the Used vehicle imports in commercial association’s key stakeholders has clearly numbers started in 1988, and there was Our logo symbolises disruption, and VIA identified that VIA’s core function of fierce opposition to this new industry from is now experiencing extreme disruption. advocacy on behalf of the industry is still the new vehicle industry, from vested “Disruption” is the buzz word for our primary purpose. And just as it was interests, from some politicians of the day the effects of new technologies on 30 years ago, accurate timely statistics and from some Government departments established business models: think and comprehensive technical information and their officials. The new association’s Uber, Lime scooters, AirBnB, Netflix, the are required to ensure that we remain sole function was to fight to enable the internet of things, Artificial Intelligence, credible and authoritative. industry to continue to develop. 3D printing, blockchain, robotics, etc. The wheel has indeed turned full circle.

28 | AUTOTALK JANUARY 2020 | www.autotalk.co.nz JAPANESE MARKET REPORT CHALLENGING YEAR AHEAD by Graeme MacDonald ith 2019 drawn to a close, to plan for and have economic and the final stage of the ESC certainty over. It may well be that W(Electronic Stability Control) 2020 is a true “seat of the pants” ESC compliant stock yet regulations only a matter of a few months year of rapid market ebbs and to stabilize. away, 2020 looks to be one of the most flows according to the availability and It’s without doubt that challenging faced by the New Zealand marketability of used imported vehicles. competitive pressures brought on by Kiwi imported vehicle supply chain and For Japanese stock supply and buying, importers fighting for stock volumes will associated industries in recent times. 2020 could almost be divided in to four force values of popular models up, but The requirement for all imported light “quarters”. Over the next few months, less certain is exactly how much. cars and commercials to have ESC the sourcing of ESC-non compliant A good example of this was the final included as part of the as-manufactured under-2000cc and commercial van stage of the exhaust emission rule a vehicle specification may ultimately be stock will be the primary focus of many few years back, when one of the then the issue of most concern, but there are importers, keen to fill the yards with the most-popular imports, the Mazda Atenza, other background scenarios remaining last opportunities for a number of years saw auction values of two-digit emission unanswered or at least uncertain as the to come, with low-value, affordable stock code Atenza liftbacks plummet below the new year opens on the decade. beloved by so many Kiwi buyers. Y100,000 mark, while 2006-up triple- 2020 marks the introduction of the mandatory use of low-sulphur fuels by the International Maritime Organisation members, with ship owners required to either upgrade to new, “clean” vessels, or retrofit older ships with “scrubbers” and other equipment, while at the same time facing increased costs for new low-sulphur bunker fuels. This will almost certainly have a knock-on effect to the operational costs of sailings and any such increases passed down to cargo consignees, including used vehicle logistics service providers. 2020 is also Election Year in New Zealand, traditionally never the best time for high-value consumer purchasing, and with business confidence still in negative territory and genuine uncertainty about the election outcome, consumers may choose to “park” non-essential vehicle upgrades until 2021 and perceived stability. There is also the prospect of further Come March 1, buying enters into the digit compliant Atenza liftbacks surged Government intervention and meddling “twilight zone” phase of uncertainty and upwards beyond the Y400-500,000 for over exhaust emission standards, fuel quite possibly a significant drop away in considerable time, driven by nothing economy standards and the so-called Japanese buying volume activity. There more than Kiwi market demand and lack “clean car standards” beloved of the are two factors at play here - one, a of supply. Associate Minister of Transport. reduction in working capital available for The third and fourth quarters in 2020 will With 2020 already well underway and a purchasing, as a consequence of dealers be the telling ones, as commercial realities, short parliamentary year before general “stocking up” and exporters committing pressures through a lack of stock, and Election campaigning gets underway, it extra capital to financing this spend-up. capital easing back in to the market, bring now seems unlikely most, if not all, of the Secondly, is the phase of supply value Kiwis back to the auction floors with longer- interventionist proposals will see the light uncertainty, as the Japanese auction term strategies for supply. of regulatory day before the House rises. market adjusts to the sudden “exit” of Gone will be Kiwi favourites the Nissan This background combined makes for a large volume of previously saleable Tiida, most 1.5-litre Mazda Axelas, most pre- a very difficult market for Kiwi importers models, and longer-term values of post- Continued on page 33

AUTOTALK JANUARY 2020 | www.autotalk.co.nz | 29 F&ITALK

MAKING IT WORK FOR

CUSTOMERS James Searle e’re lucky to have many great “We have total trust in the team at is general manager of workshops we partner with to Paul Kelly. We know the work will DPL Insurance Limited Whelp our customers get back on be done to a high standard and the road again when they’ve suffered a they’re realistic with parts pricing mechanical breakdown. as well as labour costs. We have as stress-free as possible. “We In this month’s edition we’re talking independent assessors come in, so we listen to them and have a laugh, so with Andy Firth, service manager at the know they’re objective. This is a vast they enjoy their visit”. Paul Kelly Service Centre, and Wayne setup and the workshop is laid out so Hynes, technical claims specialist at well. They’ve got 20 hoists and still have What do customers like about having Autosure, about how our two businesses room to move around properly. We’re Autosure policies? work together to ensure good customer also really impressed by their strong Andy laughs: “Well they appreciate not outcomes. focus on safety. And they’re good guys - having to pay the bill themselves. We find this especially when the repair bill is more How many years have Paul Kelly and which helps a lot too.” than the car is actually worth.” Wayne Autosure been working together for? Who was the customer you most adds: “They can see they’re getting value Paul Kelly and Autosure’s relationship enjoyed helping out? for money for their insurance policy when goes back to 2006. As both businesses It was 3 weeks before Christmas when it’s Autosure who picks up the bill.” grew they became trusted brands and the team at Paul Kelly received a call working together became a natural from a single mother with two young fit, because we share a lot of common kids. She was rushing around trying to values and are always focused on looking get everything sorted in time and on a out for what’s in the best interests of the budget, when her car started overheating customers. – the last thing she needed! Luckily, she had an Autosure MBI policy. So, she unloaded the kids (presents, car seats, buggies etc) and we sent a tow truck to pick up her car. The team quickly identified the problem with the cooling system, fixed it and had her back on the road again the same day. She was so Why does it work so well? happy not to have had to pay that extra Andy and Wayne both agree that though bill and be able to drive the kids home in a lot of issues should be straight forward plenty of time before Santa arrived. to sort, they often aren’t. When you plug a vehicle into a computer a lot of fault Andy - How have industry changes codes can appear. What’s really important impacted your workshop? is that the workshop and Autosure work Andy – what do you like about working “We’ve had to invest a lot in new technology closely together for the customer and with Autosure? and training. We now have all the most up- both businesses understand how the “Autosure are easy to work with, they’re to-date testing equipment, including seven vehicle works and what makes it tick. good people and they really understand scan tools, which isn’t cheap. Our techs are Our people take the time to go through the what we’re talking about when there’s constantly completing training courses and whole story with the customers, so they an issue with a vehicle. The team are recently there’s been a real focus on EVs have the full picture, there are no surprises always there to provide great support and safety around EVs. We want to make at the end and between us (Autosure and and advice. They pay promptly, we sure we can get customers sorted as quickly Paul Kelly), we can get them back on the can get the information we need from and safely as possible.” road again as soon as possible. them quickly and they also help us with How do you make a difference for If you’d like to find out more about how you sourcing parts, which they can sometimes customers? can benefit from partnering with Autosure, get at a better price than we can.” As Andy rightly says: “No one likes contact us on 0800 267 873, or talk to Wayne – what do you like about spending $$$ on cars”. So, both your local Autosure Account Manager who working with Paul Kelly? businesses work hard to make claim time will be happy to help.

30 | AUTOTALK JANUARY 2020 | www.autotalk.co.nz We’ve got New Zealand covered!

And we’re here to help you provide the best insurance protection for your customers.

INSURANCE

• Mechanical Breakdown • Payment Protection • Guaranteed Asset Protection • Car Insurance

If you’d like to become an Autosure Approved Dealer, contact us to find out more.

www.autosure.co.nz | 0800 267 873

Confidence for the road ahead F&ITALK

WHEN OFFERING FINANCE, YOU MUST BE RESPONSIBLE & OFFER INSURANCE lease ask yourself this one simple question. PWhen you offer to fund your customer’s vehicle purchase under a credit contract, it that credit contract an asset or a liability to your customer? It is a liability, and as such you must act responsibly and offer your customer protection, by offering them insurance. by Jaques Grey If you don’t, you may put them in Provident Insurance a position of sustainable financial national sales manager hardship, should an insurable event occur, and they are not covered. If you’re a little worried about how to broach the subject with your customer, I suggest you make it easy by asking a couple of questions along the following lines: Madam or Sir, I would be happy to arrange the finance for your vehicle purchase, but first may I ask you a question? As a valued customer of our dealership can I please enquire as to how you would protect yourself financially, if something happened to you or your vehicle? The customer will usually answer one of two ways. Either that they had not considered the occurrence of an event that would put financial pressure of them, or they may give you an explanation of how they intend to protect themselves if such an event occurs. Remember, it is not just the vehicle that may incur a cost to repair or replace, it may be the health, income or wellbeing of your customer that is affected. Whatever their answer is, if the offering of an Insurance product is still fit for purpose, you have responsibility to protect your customer. Protection should not only be offered over the vehicle by way of a warranty and or comprehensive motor insurance, but also if a loan is offered, Gap Insurance to protect against loss due to no or low deposit lending, or CCI to protect against loss due to sickness, accident, illness, redundancy, bankruptcy, business interruption or death. Further as part of your offer of insurance you must present to your customer a summary of each product, which explains the key features, benefits, cost, payment terms, and exclusions, to meet your obligation of disclosure. Yes, it’s as easy as that. If you follow this process, you have acted responsibly by offering your customer the protection that they may need, and you have also provided your customer with the relative information so they can make an informed decision. Let’s just have a think about what may happen if your customer is not is a position to make an informed decision, because they Continued on page 33

32 | AUTOTALK JANUARY 2020 | www.autotalk.co.nz NEWSTALK

Continued from page 29 buyers in the auction lanes. Four predicted outcomes for the latter 2013 Nissan Notes, pre-2011 Toyota Auris For commercial importers, 2020 is stages of 2020: amd Fielders, Vitz, Ractis and more. the “year of no delivery”, with bleak • A temporary rise in the number of The most obvious replacements in the prospects for stock supply from Japan for privately-imported non-compliant ve- sector will be hybrids, a number of years to come. Put simply, hicles, purchased either in ignorance, most notably the Toyota Aqua, Corolla there are very few (it could be argued, or error, by independent dealers or Fielder, Sai and Prius, with Aqua sold in any) examples of light commercials sold online B to C consumers insistent on sufficient numbers when new in Japan new in Japan as late as last year, that knowing better. Watch out at salvage to hopefully provide a volume buffer for could potentially be available to Kiwis this auctions or TradeMe for a few not-so- Kiwis, albeit at higher prices brought on year, or the next, or even the one after bargains to surface. by competitive pressures but this time, that. Longer ownership and lease cycles • A rise in the number of high-mileage the active Japanese domestic market vehicles arriving, where later itself, where used Aquas are very Come March 1, buying enters model ESC compliant stock val- much in demand. into the “twilight zone” phase of ues are offset by the high mileage Most non-hybrid smaller car models uncertainty and quite possibly a to suit the specific marketplace are going to be severely impacted, needs of dealers here in New and although later-model ESC significant drop away in Japanese Zealand. inclusion will be a welcome relief in buying volume activity. There are • A rise in the number of R-grade 2022 or so, this year will be of little (accident grade) or border-check assistance to the lower-value end of two factors at play here - one, NZTA inspection flagged units, the New Zealand import marketplace. a reduction in working capital once again to fill a specific mar- Honda Fit from 2011 or with selected ketplace need where quality must variants will be a mainstay, as will available for purchasing, as a be sacrificed in order to meet Mazda Demio Skyactiv, later N12 consequence of dealers “stocking financial purchase value targets. Notes, and compact European up” and exporters committing extra • And finally, the rise - once again such as Golf, Audi A3, - of the value of having a good, BMW 1-series and Mercedes-Benz capital to financing this spend-up. reliable and hard-working agent, A200. or buyer team, on the ground, Multi-seater wagons - people movers - for commercial vans in Japan coupled walking the auction lanes. For many have already seen a dramatic decline in with high residual values simply out-price of the purchases in 2020, the only volumes over the past few years, with Kiwis for a longer period of time than a way to identity ESC inclusion is to the auction price vs New Zealand market comparable private car. physically inspect and start the car value disparity, particularly previously Overall, the second half of 2020 will see in question. Not such a problem at popular models like Estima, Alphard, MPV a significant narrowing of the supply net smaller “boutique” auctions like NAA and Elgrand, rendering them uneconomic for makes and models. Osaka, but at 10,000+ monsters like to supply in to a Kiwi consumer base Enterprising Kiwi buyers and their agents USS Tokyo, an exercise in nightmare traditionally bereft of significant financial will need to be scrambling on the ground logistics, especially with the in- means. ESC inclusion for the remaining at auction, to correctly identify the lesser- creased rise in “key lock” cars. known “niche” models where ESC inclusion under-2000cc models will simply tighten It will be an interesting year for the is both optional, and randomly fitted. supply further, with a very narrow industry - of all the predictions, and, that potential shopping list available to Kiwi one is the most certain!

Continued from page 32 another vehicle from your dealership? insurance. The two go hand in hand, one have not been offered protection by way There are many other questions you should not be offered without the other. of insurance. could ask yourself about your potential Both require complete disclosure so you What is likely to happen If your customer’s liability or moral responsibility under act as a responsible lender, and so that vehicle has a mechanical failure? your duty of care, should your customer your customer can make an informed What is likely to happen if your not be offered protection. decision. customer is misfortunate and suffers If you are looking to hold your customers Remember the offering of protection from an illness, medical condition, or a for life, you must make sure that their makes for a better customer redundancy which would place them purchase is a positive experience. To experience. “Insurance is the one thing under substantial financial hardship? do this you must make sure that you that you can’t buy, when you are in Under these insurable events, if conduct yourself under a culture that will immediate need of its protection”. insurance is not offered do you think that pertain to a good customer outcome, so If you or your staff need further advice, your customer may look to hold you or to create an environment where every training or assistance to understand your your dealership accountable? customer is offered protection, so they responsibilities regarding the effective In the future would your customer be feel valued. offering and disclosure of insurance in a position, or even want to purchase The bottom line is that a duty of care products, give me a call and I’ll be happy is required when offering finance and to help.

AUTOTALK JANUARY 2020 | www.autotalk.co.nz | 33 SHOWROOM

New Vehicle Industry and Product News

NEW-GEN GLS OFFERS MORE SPACE AND LUXURY ercedes-Benz has launched its When it comes to luggage space, the augmented reality that will superimpose third generation 7-seat GLS- GLS has 355L with all seats up, 890L in virtual directions on to live video and MClass and this flagship of its a 5-seat configuration and 2400L with present it on the centre screen. It’s all SUV range offers yet more luxury and all seats down. All seats will lay flat (and very smart. cavernous cargo space. raise) at the touch the button in the rear With 3.5 tonne towing, more than ample Originally launched in 2007, the GLS is luggage area. The GLS offers three leather room for a large family and state-of-the-art now in its third generation. It’s easy to interior choices, black, espresso brown or technology, driver and safety aids, this third call it the S-Class of SUVs but what the macchiato beige. generation GLS takes SUVs to the excess. flagship GLS offers up is sublime luxury Under the GLS 400d 4MATIC’s and cavernous cargo space. power bulge in the bonnet, For NZ, there is just one single-variant, lies a new 3.0-litre six-cylinder but don’t be alarmed, the GLS 400d turbodiesel engine married 4MATIC is fully loaded. As standard, it to a 9G-TRONIC nine-speed comes in the AMG-Line, which in terms of automatic. Output is 243kW design adds a more integrated bumper, (+ 53kW over the 350 d) and body-coloured wheel-arches and more 700Nm (+80Nm), while fuel exterior brightwork. efficiency (thanks to its 0.32cd As standard, the NZ GLS has 7-seats, drag-coefficient) is reported to be Multi-Beam LED headlights, CarPlay 7.7L/100km. and Android Auto, Wireless Charging, On the road, the big SUV seems AMG 21-inch alloys (you can order smaller than its dimensions 23-inch from the factory too) and suggest. It’s a very comfortable a panoramic sunroof which is 50% ride, with Airmatic suspension as bigger than ever before. standard. However, should you Overall, the GLS is +22mm wider want an upgrade, there is also and +77mm longer than the previous an E-Active body control option generation with much of this (+66mm) (based on a 48V platform) that coming from its extended wheelbase. will give you road surface scan, Larger on the outside means larger on a curve drive program and a the inside evidently, with electric seat recovery mode. adjustability in all three rows allowing Steering is surprisingly lighter for precise accommodation for all than you’d expect and the NVH passengers. is impeccable, not a hint of sound The driver and front passenger gain from the big 3-litre. In truth, the more than their fair share of comfort with ride is smooth and effortless. heated/ventilated and ‘hot stone’ massage, The dual 12.3 inch touch screen however, second and third rows have MBUX system is intuitive and it better than ever before with room for easy to get along with and has passengers up to 200cm tall and 194cm tall a couple of extra features included. The The Mercedes-Benz GLS 400d 4MATIC (87mm more legroom) respectively. Also, “interior assistant” anticipates your hand is priced at $166,700 (MRRP) with the additional wheelbase length makes it gestures and will do things like turn on 3-years unlimited warranty, and so far to easier than ever for passengers to access the map reading light or short cut to the date, Mercedes-Benz NZ has recorded the third row. menu, Plus, the navigation comes with 38 registered sales.

34 | AUTOTALK JANUARY 2020 | www.autotalk.co.nz SHOWROOM

New Vehicle Industry and Product News

AFTER MORE THAN 40 YEARS COMMODORE BOWS OUT t’s an ironic twist in the history of one or 114kW 5-litre V8 engine, transmissions aspirated and also turbocharged sourced of Australia’s most iconic Holden were four-speed manual or three-speed from Nissan to replace the aging Holden Inameplates that the Commodore journey automatic. Holden’s asthmatic 58kW 3.3-litre but the 5-litre V8 soldiered on. began in 1978 and will finish in 2020 with a 1.9-litre four-cylinder Starfire engine was mid-size car sourced from . exported to New Zealand in CKD kits for Second generation That Opel bookends the Commodore VB models assembled at Trentham, north story shows how Holden was and of Wellington. Holden knew it needed a bigger car to continues to be integrated into GM's Thanks to its modern design the VB successfully tackle the and international operations. Commodore offered more head and win back some lost business from police, Commodore sales in Australia peaked at legroom than the outgoing Kingswood, taxi, corporate and government fleets. more than 94,000 units in 1998 but fell although the older car had four more Again, the company turned to Opel for to just over 9000 units in 2018 as buyers centimetres of shoulder room. a donor vehicle to engineer to local moved out of passenger cars and into Inspite of the Commodore taking out the conditions. The 1988 VN Commodore SUVs and double-cab utes. 1979 Wheels award, the used a stretched and widened VL Unlike the ZB Commodore series which smaller car lost some fleet sales to the platform over which sat a locally designed is fully imported from PSA-owned Opel larger Ford Falcon. During its lifetime and widened version of the new Opel in Europe, the 1978 VB Commodore was from October 1978 to March 1980, Holden Omega/Senator body. a locally produced and engineered car manufactured more than 95,000 VB The new longer wide-body VN Commodore based on the mid-size Opel Rekord body Commodores. also received a new 3.8-litre V6 engine and shell with the nose of the Opel Senator Holden launched the VC Commodore in four-speed automatic transmission instead grafted to it. 1980 with minor tweaks to the engine range of the previous Nissan inline sixes. The The reason for this was so that the for economy and steering and suspension venerable Holden 5-litre V8 engine was Aussie car could fit both six-cylinder and for comfort, but the 1981 VH Commodore re-engineered for multipoint injection with V8 engines under the hood as well as series brought a raft of cosmetic changes an output of 165kW. rack and pinion steering. as well as the option of a five-speed manual The updated VP Commodore arrived in So successful was the Australian transmission on the four and six-cylinder 1991 which included new independent engineered mash-up of the Rekord/ models. The company sold more than rear suspension as well as antilock Senator body shell that Opel itself 78,000 units in 1982. braking as standard on the Calais and produced the car and called it the Updated in 1984 the VK Commodore SS models but optional on all other Commodore C. introduced a six-window glasshouse variants. However, under the sheetmetal the design as opposed to the older In 1993 the Commodore VR brought a Aussie-built VB Commodore differed cars' four-window set up, as well as major restyling of the body shell, as well significantly to its European cousins, redesigned radiator grille and new as new front suspension geometry and with major upgrades to the chassis, plastic bumpers. Holden ditched the the return of wheel arch flares over the suspension, steering, plastics, and 2.85-litre six and the 4.2-litre V8, and front and rear guards. cooling system, to cope with the the 1.9-litre four-cylinder was kept solely In 1995 the revamped VS Commodore harsher conditions that our climate and for the New Zealand market. saw significant upgrades to the V6 outback roads would throw at it. Extra The VL update in 1986 saw an all-new engine now dubbed “Ecotec” and a strengthening was thrown at the body nose design for the Commodore with supercharged version became available. panels which were constructed from solid sleeker headlamps and much narrower The VR and VS models also saw the BHP steel. grille while the upmarket Calais version introduction of driver and passenger The VB offered buyers the choice of a received a semi-concealed headlamp airbags to complement the ABS system. 64kW 2.85-litre or a 66kW 3.3-litre in-line design. The VL saw the introduction of Continued on page 12 six-cylinder engine or an 87kW 4.2-litre 3-litre six-cylinder engines both naturally

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New Vehicle Industry and Product News

Continued from page 11 Third generation

Introduced in 1997 the VT Commodore was an all-new car designed in Australian from the wheels up but Holden carried over the 3.8-litre V6 and 5-litre V8 from the VS. Although the design of the body shell was inspired by the Opel Omega B, the VT shared only six interior parts with Fourth and last Aussie generation of sophisticated active and passive that model, and it saw the largest annual safety technology. sales for Holden with more than 94,000 In 2006 Holden launched the last all-new Standard features across the VF units sold in 1998. Australian designed and manufactured Commodore range included front and It was the also last Commodore to feature VE Commodore based on the global Zeta rear parking sensors, reverse camera a Holden built V8 engine, the venerable rear-wheel drive platform, initially the car and auto park assist, high specification 5-litre was retired in favour of a Chevrolet was available with the same engines and models such as the Calais-V and SS-V sourced 5.7-litre V8 in 1999. transmissions carried over from the VZ. Redline models received a forward and The VT was arguably Holden's most Holden made changes to the VE in reverse collision alert system and a colour successful chassis, spawning a long 2008 including a passenger seatbelt heads-up display as standard equipment. wheelbase for the wagon and / reminder system which allowed the car The mildly restyled VFII arrived in late Caprice models as well as left-hand-drive to be upgraded to a five-star ANCAP 2015, with the major change being the vehicles for export, the all-wheel-drive safety rating. New 190kW 3-litre and fitment of a 304kW LS3 Chevrolet unit Adventra/Crewman and the Monaro 210kW 3.6-litre spark ignition direct in all V8 models. The final drive and the Coupe. injection (SIDI) V6 engines and six-speed suspension tune of the Redline models Updates to the VT saw the refreshed automatic transmissions arrived in 2009 was also revised. VX arrive in August 2000 with subtle for the MY 2010 VE models. cosmetic changes to the Berlina The VE series 2 (VEII) arrived in mid 2010 Full circle and Calais models. The 2002 VY which saw the introduction of the arrived with sharper new iQ system, a centre-mounted LCD display Holden confirmed that it would end front and rear sheetmetal and the that provides navigation, Bluetooth, and local manufacturing in 2013 and the interior and dashboard also received a controls to the stereo. There were also decision was taken to source and import major redesign to keep the car fresh. small alterations to the styling and a a new European-built Commodore The 2004 VZ Commodore saw the number of other changes. based on the , but with introduction of the new 3.6-litre Alloytec The final iteration of the Aussie-built significant engineering input from V6 engine in 175kW and 190kW versions Commodore, the VF arrived in 2013 Holden so that the car would meet the allied to a four or five-speed automatic which saw a major overhaul of the styling needs of the Australian market. transmission or a six-speed manual. of the car as well as revised suspension The new mid-sized Holden Commodore and electric systems, not to mention the would be available in front-wheel-drive with four-cylinder petrol or diesel engines or in all-wheel-drive with 3.6-litre V6 engines. Petrol cars are offered with a nine-speed automatic and diesels come with an 8-speed auto. Sadly for the Commodore the end of the line was announced on December 10, 2019 which interim chair and managing director Kristian Aquilina says is the result of: "decisive action to ensure a sharp focus on the largest and most buoyant market segments", focusing on the Holden SUV and ute range, which had accounted for over 76% of the company’s sales during 2019.

36 | AUTOTALK JANUARY 2020 | www.autotalk.co.nz STATSTALK

Year to date OUR TOP ONLINE STORIES OF 2019 TRADE ME’S TOP TEN in between, it was the familiar and reliable Canterbury region with Timaru car vehicles that dominated the list. dealerships reporting extensive damage. SEARCHED VEHICLES “The Toyota Hilux has been a Kiwi South Canterbury Toyota was one of the November favourite for so many years so it wasn’t dealerships impacted by Wednesday’s Trade Me has released the top ten list surprisingly that this trusty double storm, with around 100 cars damaged. of most searched vehicles on the site in cab ute took the top spot for the most “Every one of our vehicles is damaged, New Zealand. popular vehicle with over 228,000 from broken windscreens, broken It is a one-two victory for Toyota, with searches last month.” panels, tail lights,” branch manager Mark the Toyota Hilux and Toyota Land Patterson says. Cruiser taking the two top spots, Patterson says there was a thunderstorm followed by Mitsubishi Lancer Evolution. TIMARU’S HAIL alert in the afternoon, but the impact of Trade Me head of motors Alan Cark ‘DECIMATES’ the hail was unexpected. says they looked closely at what Kiwis “It was nothing like we’ve ever had in the have been searching in September to DEALERSHIPS Canterbury region. It was golf ball sized determine the country’s top ten rides. November and dangerous. “From utes to hatchbacks and everything Hail the size of golf balls has hit the “Every dealership in a 2km facility is the Continued on page 38 TOP NEW COMMERCIAL MAKES YEAR TO DATE YTD % Market MACK 60 65 Up 2 -7.7 0.1 MAKE '19 YTD '18 Movement Change Share PEUGEOT 56 60 Up 2 -6.7 0.1 FORD 10674 11061 -3.5 21.1 FREIGHTLINER 54 74 Down 1 -27.0 0.1 TOYOTA 9673 10924 -11.5 19.2 FACTORY BUILT 32 185 Down 7 -82.7 0.1 MITSUBISHI 5335 4725 12.9 10.6 CHEVROLET 30 21 Up 4 42.9 0.1 HOLDEN 4825 4677 3.2 9.6 INTERNATIONAL 27 24 Up q 12.5 0.1 NISSAN 3320 3673 -9.6 6.6 ELDDIS 25 8 Up 5 212.5 0.0 3100 3517 -11.9 6.1 LIEBHERR 14 9 Up 3 55.6 0.0 MAZDA 2330 2076 12.2 4.6 14 49 Down 5 -71.4 0.0 MERCEDES-BENZ 1420 1432 Up 2 -0.8 2.8 WESTERN STAR 14 22 Down 2 -36.4 0.0 VOLKSWAGEN 1343 1875 -28.4 2.7 JAGUAR 6 2 Up 9 200.0 0.0 LDV 1271 1918 Down 2 -33.7 2.5 GROVE 5 2 Up 6 150.0 0.0 HYUNDAI 960 758 Up 2 26.6 1.9 SUNLONG 5 7 Down 1 -28.6 0.0 818 868 -5.8 1.6 BCI 4 108 Down 16 -96.3 0.0 FIAT 753 1101 Down 2 -31.6 1.5 CADILLAC 3 1 Up 8 200.0 0.0 HINO 712 707 0.7 1.4 CAMC 3 2 Up 1 50.0 0.0 SSANGYONG 463 391 Up 1 18.4 0.9 HIGER 3 1 Up 9 200.0 0.0 GREAT WALL 410 257 Up 6 59.5 0.8 ZHONGTONG 3 2 Up 4 50.0 0.0 IVECO 348 296 Up 2 17.6 0.7 CITROEN 2 4 Down 5 -50.0 0.0 VOLVO 306 299 2.3 0.6 DODGE 2 0.0 270 247 Up 4 9.3 0.5 JAC 2 2 Down 2 0.0 0.0 KENWORTH 266 310 Down 3 -14.2 0.5 2 3 Down 6 -33.3 0.0 UD TRUCKS 260 271 -4.1 0.5 TIDD 2 1 Up 3 100.0 0.0 SCANIA 254 240 Up 2 5.8 0.5 1 0.0 DAF 239 279 Down 3 -14.3 0.5 KING LONG 1 4 Down 8 -75.0 0.0 FOTON 205 456 Down 9 -55.0 0.4 LVV 1 0.0 RAM 152 44 Up 9 245.5 0.3 TADANO 1 1 0.0 0.0 MAN 136 189 Down 1 -28.0 0.3 TEREX 1 2 Down 5 -50.0 0.0 SINOTRUK 107 37 Up 8 189.2 0.2 YUTONG 12 -100.0 0.0 MAHINDRA 95 98 Up 1 -3.1 0.2 YOUNGMAN 7 -100.0 0.0 ALEXANDER 63 VAUXHALL 1 -100.0 0.0 150 Down 2 -58.0 0.1 DENNIS Total 50481 53555 -5.7 100.0

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Year to date

Continued from page 37 a victim of the scam, with owner Monte COMMODORE DONE same.” Wells saying a group of scammers have CBD’s Norfolk Motors Ltd co-owner Kevin taken $73,000 from his company. AFTER 40 YEARS Baird says his dealership was hit badly. Earlier in September, a salesperson from December “Basically all our vehicles outside have been 4 Guys Autobarn said the scam was Holden has today shocked many, yet not damaged,” Baird says. “We have around 20 fraudsters using TradeMe to sell non- surprised some pundits, by canning the to 25 cars affected. It’s quite bad.” existent cars and not delivering after the 40-year old Commodore nameplate – “There was not much we could have money has been deposited into bank exiting mainstream cars completely. done, maybe save a few of the cars. accounts. Also gone is the Astra. Instead, Holden There was no warning we were going to However, a TradeMe spokesperson will focus exclusively on SUVs and utes. be hit by the hailstorm, that’s for sure. confirms the scam artists are not selling At least in Australia, for the time being “For Timaru, it’s never happened on this vehicles on the site, but contacting people will still sell the scale. We were very unprepared,” Baird who are selling vehicles through TradeMe, small Spark as its one non- and then using the information of the legal says. Continued on page 39 owner to on-sell the vehicle to a car dealer, pretending to be a wholesaler. SCAMMERS STEALING Wells says he bought two cars but has IDENTITIES TO SELL not received either. “This illegal activity generally involves CARS a person selling a high-value vehicle October to a dealer for a reduced price. They A scam has supposedly taken hundreds don’t legally own the vehicle but have a of thousands of dollars from dealerships lot of information that enables them to across the country. impersonate the legal owner,” an email Hamilton’s 4 Guys Autobarn has been from TradeMe to 4 Guys Autobarn read.

TOP NEW PASSENGER MAKES YEAR TO DATE % Market ISUZU 208 278 Down 4 -25.2 0.2 MAKE YTD '19 YTD'18 Movement Change Share SEAT 183 122 50.0 0.2 TOYOTA 20506 21366 -4.0 19.7 MAHINDRA 170 96 77.1 0.2 MAZDA 8685 10170 -14.6 8.3 ALFA ROMEO 120 153 Down 3 -21.6 0.1 MITSUBISHI 7508 7609 Up 1 -1.3 7.2 CAN-AM 83 53 Up 4 56.6 0.1 HYUNDAI 7401 7350 Up 1 0.7 7.1 LDV 63 80 -21.3 0.1 HOLDEN 7219 8394 Down 2 -14.0 6.9 CHEVROLET 62 2 Up 16 3000.0 0.1 KIA 7083 6898 2.7 6.8 YAMAHA 60 96 Down 4 -37.5 0.1 SUZUKI 6435 6479 -0.7 6.2 53 53 Down 1 0.0 0.1 NISSAN 5385 4666 Up 2 15.4 5.2 ASTON MARTIN 48 48 0.0 0.0 HONDA 4956 5311 -6.7 4.8 48 35 Up 2 37.1 0.0 FORD 4115 5314 Down 2 -22.6 3.9 MASERATI 45 92 Down 7 -51.1 0.0 VOLKSWAGEN 3629 4048 -10.4 3.5 LAMBORGHINI 42 26 Up 1 61.5 0.0 SUBARU 3477 3641 -4.5 3.3 FERRARI 34 47 Down 3 -27.7 0.0 MERCEDES-BENZ 2137 2251 -5.1 2.0 MCLAREN 29 26 11.5 0.0 BMW 1711 1651 Up 1 3.6 1.6 FIAT 27 59 Down 9 -54.2 0.0 AUDI 1636 1813 Down 1 -9.8 1.6 FOTON 19 20 Down 1 -5.0 0.0 SKODA 1434 1579 -9.2 1.4 ROLLS-ROYCE 8 8 0.0 0.0 LAND ROVER 1229 1068 Up 1 15.1 1.2 PIAGGIO 6 3 Up 3 100.0 0.0 JEEP 888 1564 Down 1 -43.2 0.9 LVV 4 1 Up 5 300.0 0.0 LEXUS 887 808 Up 1 9.8 0.9 ARCIMOTO 3 0.0 SSANGYONG 813 673 Up 1 20.8 0.8 CADILLAC 3 0.0 TESLA 802 254 Up 8 215.7 0.8 MORGAN 2 6 Down 3 -66.7 0.0 PEUGEOT 784 876 Down 3 -10.5 0.8 1 7 Down 5 -85.7 0.0 MINI 748 609 22.8 0.7 DODGE 1 35 Down 13 -97.1 0.0 HAVAL 692 565 22.5 0.7 FACTORY BUILT 1 0 Up 5 0.0 MG 681 10 Up 22 6710.0 0.7 INDIAN 1 0.0 VOLVO 620 639 Down 4 -3.0 0.6 LOTUS 1 1 Down 4 0.0 0.0 JAGUAR 549 408 Down 2 34.6 0.5 REWACO 1 4 Down 8 -75.0 0.0 PORSCHE 416 348 Down 2 19.5 0.4 RANGE ROVER 1 -100.0 0.0 CITROEN 282 234 Up 1 20.5 0.3 TRIKE 1 -100.0 0.0 RENAULT 236 261 Down 2 -9.6 0.2 Total 104270 108210 -3.6 100.0

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Year to date

Continued from page 38 VEHICLE RETAIL IN “I found faults with the used car I high riding model until the Corvette recently bought, and my dealer is appears. TOP FIVE CONSUMER refusing to fix them,” said another. The decision has been one of the COMPLAINTS In addition, 143 complaints were about first announced by interim chairman motor vehicle rentals. November and managing director Kristian The three industries ahead of motor A snapshot of consumer complaints Aquilina, who notes the new product vehicle retail are telecommunications to the Commerce Commission reveals portfolio – consisting of the Colorado retail service providers with the most at motor vehicle retail is in the top five most ute alongside the Acadia, Trailblazer, 727 complaints, followed by online ticket complained about industries. Equinox and Trax SUVs – is ‘consistent reselling (585) and domestic appliance A total of 449 complaints were submitted with customer preferences.’ retailers (469). to ComCom under the “Holden is taking this decisive action Fair Trading Act, out of to ensure a sharp focus on the largest the 8,964 received from and most buoyant market segments,” July 1, 2018 to June 30, Aquilina says. 2019. “In New Zealand year to date, all “The dealer said the car Holden LCV and SUV models have was in great condition, registered substantial growth, but I’ve had issues with attributable to the renewed focus on it ever since I bought it,” these specific car lines,” he explains. read one complaint.

TOP USED COMMERCIAL MAKES YEAR TO DATE CATERPILLAR 5 2 Up 8 150.0 0.0 YTD YTD % Market SSANGYONG 5 3 Up 4 66.7 0.0 MAKE '19 '18 Movement Change Share FREIGHTLINER 3 4 Down 1 -25.0 0.0 TOYOTA 5050 5397 -6.4 44.8 LDV 3 2 Up 8 50.0 0.0 NISSAN 2579 2533 1.8 22.9 ALEXANDER 2 3 Down 1 -33.3 0.0 ISUZU 519 669 Up 1 -22.4 4.6 DENNIS MAZDA 518 723 Down 1 -28.4 4.6 AM GENERAL 2 2 Up 2 0.0 0.0 FORD 495 509 -2.8 4.4 DENNIS 2 0.0 HINO 422 404 Up 1 4.5 3.7 HUMMER 2 0.0 MITSUBISHI 362 422 Down 1 -14.2 3.2 MACK 2 Up 17 0.0 FIAT 267 268 -0.4 2.4 TEREX 2 4 Down 7 -50.0 0.0 HOLDEN 176 220 -20.0 1.6 AMC 1 0.0 CHEVROLET 164 214 -23.4 1.5 CHRYSLER 1 Up 19 0.0 VOLKSWAGEN 110 66 Up 3 66.7 1.0 CUSTOMBUILT 1 Up 14 0.0 SUZUKI 66 77 -14.3 0.6 DAIMLER 1 0.0 DODGE 54 69 -21.7 0.5 FRANNA 1 1 Up 4 0.0 0.0 MERCEDES-BENZ 49 79 Down 3 -38.0 0.4 GROVE 1 3 Down 11 -66.7 0.0 GMC 41 59 Up 1 -30.5 0.4 JEEP 1 0.0 DAIHATSU 38 62 Down 1 -38.7 0.3 LINCOLN 1 0.0 FUSO 37 45 -17.8 0.3 TADANO 1 Up 10 0.0 VOLVO 33 21 Up 5 57.1 0.3 VAUXHALL 1 8 Down 21 -87.5 0.0 RENAULT 32 27 18.5 0.3 INTERNATIONAL 5 -100.0 0.0 KENWORTH 30 22 Up 2 36.4 0.3 FOTON 2 -100.0 0.0 HYUNDAI 27 13 Up 8 107.7 0.2 KIA 2 -100.0 0.0 IVECO 24 35 Down 4 -31.4 0.2 LIEBHERR 2 -100.0 0.0 DAF 23 25 Down 3 -8.0 0.2 MAHINDRA 2 -100.0 0.0 UD TRUCKS 22 9 Up 7 144.4 0.2 MOBILE MACHINE 2 -100.0 0.0 PEUGEOT 15 25 Down 4 -40.0 0.1 OSHKOSH 2 -100.0 0.0 LAND ROVER 14 19 Down 1 -26.3 0.1 AUSTIN 1 -100.0 0.0 CITROEN 13 17 Down 1 -23.5 0.1 BCI 1 -100.0 0.0 SCANIA 13 17 -23.5 0.1 KATO 1 -100.0 0.0 GREAT WALL 11 19 Down 5 -42.1 0.1 OPEL 1 -100.0 0.0 FACTORY BUILT 9 17 Down 3 -47.1 0.1 RAM 1 -100.0 0.0 MAN 9 6 Up 3 50.0 0.1 SKODA 1 -100.0 0.0 HONDA 7 8 -12.5 0.1 TALBOT 1 -100.0 0.0 SUBARU 7 11 Down 3 -36.4 0.1 WILLYS 1 -100.0 0.0 WESTERN STAR 7 3 Up 7 133.3 0.1 Total 11281 12167 -7.3 100.0

AUTOTALK JANUARY 2020 | www.autotalk.co.nz | 39 STATSTALK LOTUS 8 9 Down 2 -11.1 0.0 Year to date SAAB 8 10 Down 4 -20.0 0.0 TVR 7 5 Up 8 40.0 0.0 TOP USED PASSENGER MAKES YEAR TO DATE GMC 6 11 Down 7 -45.5 0.0 % Market MORGAN 6 5 Up 5 20.0 0.0 MAKE YTD '19 YTD '18 Movement Change Share TRIUMPH 6 8 Down 3 -25.0 0.0 TOYOTA 31610 33693 -6.2 22.5 EDSEL 5 1 Up 24 400.0 0.0 NISSAN 27155 28760 -5.6 19.3 FACTORY BUILT 5 2 Up 12 150.0 0.0 MAZDA 22943 24307 -5.6 16.3 LAMBORGHINI 5 4 Up 5 25.0 0.0 HONDA 15614 15208 2.7 11.1 SUNBEAM 5 3 Up 8 66.7 0.0 SUBARU 8442 8243 2.4 6.0 VAUXHALL 5 5 Up 1 0.0 0.0 SUZUKI 7151 7943 -10.0 5.1 AUSTIN 4 5 Down 6 -20.0 0.0 MITSUBISHI 6342 5316 Up 1 19.3 4.5 LDV 4 1 Up 24 300.0 0.0 BMW 4923 5967 Down 1 -17.5 3.5 MCLAREN 4 2 Up 8 100.0 0.0 VOLKSWAGEN 4389 4581 -4.2 3.1 AUSTIN-HEALEY 3 Up 29 0.0 AUDI 2552 2939 -13.2 1.8 LANCIA 3 5 Down 8 -40.0 0.0 MERCEDES-BENZ 1617 2505 -35.4 1.2 LEYLAND 3 Up 26 0.0 LEXUS 1546 1131 36.7 1.1 LVV 3 5 Down 9 -40.0 0.0 FORD 927 1068 -13.2 0.7 WILLYS 3 Up 28 0.0 VOLVO 700 778 -10.0 0.5 ALVIS 2 1 Up 7 100.0 0.0 LAND ROVER 450 457 Up 2 -1.5 0.3 AMC 2 8 Down 19 -75.0 0.0 JAGUAR 448 543 -17.5 0.3 CAN-AM 2 0.0 CHEVROLET 440 556 Down 2 -20.9 0.3 DE LOREAN 2 4 Down 10 -50.0 0.0 HOLDEN 434 424 2.4 0.3 DE SOTO 2 0.0 HYUNDAI 322 295 Up 3 9.2 0.2 JENSEN 2 2 Down 4 0.0 0.0 JEEP 317 334 -5.1 0.2 MESSERSCHMITT 2 0.0 MINI 316 377 Down 2 -16.2 0.2 OPEL 2 14 Down 33 -85.7 0.0 DODGE 283 333 Down 1 -15.0 0.2 PACKARD 2 4 Down 13 -50.0 0.0 CHRYSLER 252 238 Up 1 5.9 0.2 SEAT 2 Up 13 0.0 PORSCHE 190 248 Down 1 -23.4 0.1 SHELBY 2 0.0 KIA 146 89 Up 3 64.0 0.1 SSANGYONG 2 4 Down 15 -50.0 0.0 PEUGEOT 115 178 Down 1 -35.4 0.1 STUDEBAKER 2 2 Down 6 0.0 0.0 RENAULT 87 109 Down 1 -20.2 0.1 AMERICAN 1 0.0 DAIHATSU 73 97 Down 1 -24.7 0.1 CORD 1 0.0 CITROEN 63 56 Up 2 12.5 0.0 DAIMLER 1 5 Down 28 -80.0 0.0 CADILLAC 56 60 Down 1 -6.7 0.0 EXCALIBUR 1 1 Down 3 0.0 0.0 SMART 43 50 Up 1 -14.0 0.0 GREAT WALL 1 6 Down 32 -83.3 0.0 PONTIAC 41 58 Down 2 -29.3 0.0 HAVAL 1 0.0 FIAT 38 41 Up 1 -7.3 0.0 HINO 1 0.0 ISUZU 35 35 Up 5 0.0 0.0 ISO 1 0.0 ALFA ROMEO 31 45 Down 2 -31.1 0.0 1 1 Down 5 0.0 0.0 MASERATI 29 37 Up 1 -21.6 0.0 MAHINDRA 1 1 Down 4 0.0 0.0 PLYMOUTH 29 41 Down 2 -29.3 0.0 MATRA 1 0.0 BENTLEY 27 39 Down 2 -30.8 0.0 MITSUOKA 1 0.0 ROVER 26 34 Up 1 -23.5 0.0 RAMBLER 1 0.0 INFINITI 22 21 Up 6 4.8 0.0 SATURN 1 0.0 RANGE ROVER 21 12 Up 10 75.0 0.0 VETERAN 1 0.0 CHRYSLER JEEP 20 21 Up 3 -4.8 0.0 CHANDLER 1 0.0 BUICK 19 27 Down 1 -29.6 0.0 CHERY 3 -100.0 0.0 ASTON MARTIN 18 16 Up 4 12.5 0.0 MORRIS 2 -100.0 0.0 FERRARI 18 36 Down 7 -50.0 0.0 PROTON 2 -100.0 0.0 MERCURY 18 24 Down 3 -25.0 0.0 SHAY 2 -100.0 0.0 LINCOLN 16 30 Down 6 -46.7 0.0 AUBURN 1 -100.0 0.0 MG 15 9 Up 7 66.7 0.0 AUTO UNION 1 -100.0 0.0 SKODA 15 24 Down 5 -37.5 0.0 CATERHAM 1 -100.0 0.0 ROLLS-ROYCE 14 9 Up 6 55.6 0.0 1 -100.0 0.0 HUMMER 13 13 Down 1 0.0 0.0 GINETTA 1 -100.0 0.0 OLDSMOBILE 13 20 Down 5 -35.0 0.0 KOENIGSEGG 1 -100.0 0.0 TESLA 12 3 Up 21 300.0 0.0 NASH 1 -100.0 0.0 TALBOT 11 1 Up 42 1000.0 0.0 RELIANT 1 -100.0 0.0 8 7 Up 4 14.3 0.0 Total 140590 147637 -4.8 100.0

40 | AUTOTALK JANUARY 2020 | www.autotalk.co.nz STATSTALK

Used Vehicles

STRONGER DECEMBER FAILS Importing Cars. Made Easy. TO BOOST IMPORT YEAR Your trusted vehicle import he market for used against a period depressed by down 5.4% for an 18.2% import cars was up in stink bug ship delays in 2018. market share, while in third agent TDecember, although Commercial vehicle was Mazda on 1954, up 5.9% For more than 30 years the last-minute spike failed to registrations were up 2% for for a 16.8% share. save the year. the year to 11,281 units, while for The top model for the month - Registrations for 2019 December the market jumped and the year - was the Mazda Honda Fit on 507 and the totalled 140,590, down 5% 4% to 887 - boosted by a large Axela on 584 units. Toyota Aqua on 421. - or over 7000 units - from number of used motorhomes. Second was the Toyota In commercials, Toyota was 147,637 a year ago. In passenger makes, on 551 units, followed the top brand, down 3.4% For December, used import was the most popular brand by the Mazda Demio on 509, for the month to 337 units, a Continued on page 42 registrations were up for the for the month and the year, up second month in a row to 34.7% year-on-year to 2932 USED IMPORT COMMERCIAL MAKES 11,628 - a 5% gain - although with a 25.2% market share. Market as with November it was Nissan was second on 2118, MAKE DEC '19 DEC '18 Movement % Change Share TOYOTA 337 349 -3.4 38.0 20 TOP USED IMPORT PASSENGER MAKES NISSAN 184 169 8.9 20.7 DEC DEC % Market FIAT 85 28 Up 5 203.6 9.6 MAKE '19 '18 Movement Change Share FORD 64 48 Down 1 33.3 7.2 TOYOTA 2932 2419 21.2 25.2 ISUZU 33 45 Down 1 -26.7 3.7 NISSAN 2118 2239 -5.4 18.2 MITSUBISHI 30 36 -16.7 3.4 MAZDA 1954 1846 5.9 16.8 MAZDA 29 39 Down 2 -25.6 3.3 HONDA 1231 1181 4.2 10.6 CHEVROLET 23 20 Up 1 15.0 2.6 SUBARU 729 563 Up 1 29.5 6.3 HINO 20 33 Down 2 -39.4 2.3 SUZUKI 498 579 Down 1 -14.0 4.3 HOLDEN 13 19 -31.6 1.5 MITSUBISHI 491 520 -5.6 4.2 Other 69 63 9.5 7.8 BMW 375 408 -8.1 3.2 TOTAL 887 849 4.5 100.0 VOLKSWAGEN 323 334 -3.3 2.8 AUDI 192 222 -13.5 1.7 TOP 10 USED IMPORT COMMERCIAL MODELS LEXUS 119 89 Up 1 33.7 1.0 MERCEDES-BENZ 106 153 Down 1 -30.7 0.9 MAKE MODEL DEC '19 MAKE MODEL DEC '18 FORD 96 68 41.2 0.8 TOYOTA HIACE 254 TOYOTA HIACE 269 VOLVO 53 65 -18.5 0.5 FIAT DUCATO 85 NISSAN CARAVAN 59 LAND ROVER 45 38 Up 2 18.4 0.4 NISSAN CARAVAN 43 MAZDA BONGO 29 CHEVROLET 41 41 0.0 0.4 NISSAN NV350 41 NISSAN NV200 29 HOLDEN 38 27 Up 2 40.7 0.3 NISSAN NV200 38 FIAT DUCATO 27 JEEP 34 21 Up 2 61.9 0.3 FORD TRANSIT 32 ISUZU ELF 26 JAGUAR 30 46 Down 4 -34.8 0.3 TOYOTA DYNA 27 NISSAN VANETTE 25 MINI 26 18 Up 2 44.4 0.2 MAZDA BONGO 24 TOYOTA REGIUS 24 Other 197 184 7.1 1.7 NISSAN VANETTE 24 NISSAN NV350 22 Total 11628 11061 5.1 100.0 FORD RANGER 22 MITSUBISHI CANTER 21

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AUTOTALK JANUARY 2020 | www.autotalk.co.nz | 41 20 TOP USED IMPORT PASSENGER MODELS DEC DEC STATSTALK MAKE MODEL '19 MAKE MODEL '18 MAZDA AXELA 584 MAZDA AXELA 584 Used Vehicles TOYOTA COROLLA 551 NISSAN TIIDA 500 MAZDA DEMIO 509 SUZUKI SWIFT 500 Devonport Car Company HONDA FIT 507 HONDA FIT 487 Fast Loan Approvals owner Lewis Rowe says TOYOTA AQUA 421 MAZDA DEMIO 479 Flexible Repayments that vehicles listed on NISSAN TIIDA 420 TOYOTA COROLLA 429 Personal Service TradeMe are down around SUZUKI SWIFT 414 TOYOTA PRIUS 315 10,000 and that there TOYOTA PRIUS 374 MITSUBISHI OUTLANDER 296 Get in contact today 0800 367 233 are 200 less registered MITSUBISHI OUTLANDER 282 TOYOTA VITZ 279 dealers through 2019, SUBARU LEGACY 266 TOYOTA WISH 276 which he hopes will bring TOYOTA VITZ 258 NISSAN LEAF 260 benefit to the industry. 251 MAZDA PREMACY 247 “I hope it gives consumers MAZDA ATENZA 240 SUBARU LEGACY 224 more confidence that the NISSAN LEAF 219 NISSAN NOTE 213 Continued from page 41 dealers sticking around TOYOTA WISH 215 MAZDA ATENZA 212 market share of 38%. are the good ones of the MAZDA PREMACY 212 NISSAN DUALIS 203 Nissan took second on bunch,” Rowe says. 199 VOLKSWAGEN GOLF 194 184, up 8.9% for a 20.7% Rowe says the dealers that NISSAN X-TRAIL 198 SUBARU IMPREZA 191 share, followed by Fiat, up do the “cheap, cheerful, not 203.6% to 85. NISSAN DUALIS 189 TOYOTA AQUA 174 Continued on page 43 The Toyota Hiace was the NISSAN NOTE 167 NISSAN X-TRAIL 157 top commercial model for USED IMPORT COMMERCIAL MAKES – YEAR-TO-DATE 2019 the year on 254, followed by the Fiat Ducato - all campers - on 85 and the Nissan Caravan on 43. CHEVROLET DODGE FIAT FORD HINO HOLDEN ISUZU MAZDA MITSUBISHI NISSAN TOYOTA - VOLKSWA GEN OTHER TOTAL New year new decade: 19-Jan 19 1 30 58 35 19 39 40 35 206 399 6 50 937 18-Jan 13 8 35 45 26 22 57 78 36 210 441 3 50 1024 Used car dealers feeling % diff 46 -88 -14 29 35 -14 -32 -49 -3 -2 -10 100 0 -8 good 19-Feb 22 9 24 48 45 13 42 61 29 213 437 9 48 1000 18-Feb 19 3 15 48 49 16 47 41 41 203 407 8 51 948 AROUND THE COUNTRY % diff 16 200 60 0 -8 -19 -11 49 -29 5 7 13 -6 5 PASSENGER REGISTRATIONS 19-Mar 12 6 15 36 38 14 45 50 20 218 499 10 46 1009 DEC DEC % 18-Mar 21 6 7 39 30 20 48 75 39 229 399 3 59 975 DIST '19 '18 CHANGE % diff -43 0 114 -8 27 -30 -6 -33 -49 -5 25 233 -22 3 19-Apr 11 1 10 34 34 18 37 44 25 209 381 3 41 848 WHA 253 232 9.05 18-Apr 13 3 4 38 30 11 54 35 22 174 389 5 50 828 AUC 5428 5157 5.25 % diff -15 -67 150 -11 13 64 -31 26 14 20 -2 -40 -18 2 HAM 759 719 5.56 19-May 13 3 6 40 38 18 51 26 36 218 446 5 40 940 18-May 24 11 5 41 46 29 79 65 41 223 494 7 41 1106 THA 102 81 25.93 % diff -46 -73 20 -2 -17 -38 -35 -60 -12 -2 -10 -29 -2 -15 TAU 426 432 -1.39 19-Jun 11 5 13 28 31 10 42 36 32 213 392 6 39 858 ROT 191 167 14.37 18-Jun 20 4 20 39 33 13 53 65 33 201 453 6 59 999 GIS 75 60 25.00 % diff -45 25 -35 -28 -6 -23 -21 -45 -3 6 -13 0 -34 -14 19-Jul 11 7 5 39 42 14 49 26 28 224 460 7 52 964 NAP 225 311 -27.65 18-Jul 15 7 47 39 24 19 58 65 34 240 477 0 57 1082 NEW 155 175 -11.43 % diff -27 0 -89 0 75 -26 -16 -60 -18 -7 -4 -9 -11 WAN 81 116 -30.17 19-Aug 16 5 4 35 31 14 42 60 37 212 421 13 46 936 18-Aug PAL 251 319 -21.32 21 5 7 37 38 29 64 56 36 252 603 6 70 1224 % diff -24 0 -43 -5 -18 -52 -34 7 3 -16 -30 117 -34 -24 MAS 63 79 -20.25 19-Sep 7 2 4 25 42 12 43 37 30 233 410 12 45 902 WEL 756 818 -7.58 18-Sep 17 7 9 31 37 16 61 62 36 187 489 6 53 1011 NEL 228 253 -9.88 % diff -59 -71 -56 -19 14 -25 -30 -40 -17 25 -16 100 -15 -11 19-Oct 10 4 21 44 32 17 49 63 27 237 420 21 56 1001 BLE 48 52 -7.69 18-Oct 18 3 27 45 26 8 55 81 37 239 448 7 72 1066 GRE 22 33 -33.33 % diff -44 33 -22 -2 23 113 -11 -22 -27 -1 -6 200 -22 -6 WES 6 6 0.00 19-Nov 9 2 50 44 34 14 47 46 33 212 448 10 50 999 18-Nov CHR 1477 1444 2.29 13 7 64 59 32 18 48 61 31 206 448 5 63 1055 % diff -31 -71 -22 -25 6 -22 -2 -25 6 3 0 100 -21 -5 TIM 465 72 545.83 19-Dec 23 9 85 64 20 13 33 29 30 184 337 8 52 887 OAM 24 15 60.00 18-Dec 20 5 28 48 33 19 45 39 36 169 349 10 48 849 DUN 395 372 6.18 % diff 15 80 204 33 -39 -32 -27 -26 -17 9 -3 -20 8 4 YTD 19 164 54 267 495 422 176 519 518 362 2579 5050 110 565 11281 INV 198 148 33.78 YTD 18 199 62 221 470 380 201 611 658 388 2293 4920 66 616 11085 TOTAL 11628 11061 5.13 %diff -18 -13 21 5 11 -12 -15 -21 -7 12 3 67 -8 2

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42 | AUTOTALK JANUARY 2020 | www.autotalk.co.nz STATSTALK

Used Vehicles

Continued from page 42 that people are feeling more ESC legislation will “get rid of the best” vehicles will struggle confident. New year, new the unfortunate cowboys that Fast Loan Approvals because of the ESC laws. decade.” bring in crap”. Flexible Repayments “It’s a good thing for the Rowe expects the shift The law will see smaller, Personal Service people that work hard. It towards hybrid and electric older vehicles without ESC Get in contact today doesn’t affect my business. technology will continue, leaving the used car market. 0800 367 233 It’s not the quality of cars we especially as it becomes more “I think with finance deals, specialise in. affordable and accessible. money now being cheaper to “I feel that 2020 will be a “For now, we’re doing what borrow, for quite a few people strong year, we will bounce we’re doing and that’s high- hopefully that makes them back from the lean and quality, low mileage vehicles.” jump into a car of a different able to afford,” Rowe says. difficult 2018 and 2019. I think Rowe hopes that the new value they may have not been

THE 17 LEADING USED IMPORT PASSENGER MAKES – YEAR-TO-DATE 2019 AUDI BMW CHEVROLET DAIHATSU FORD HOLDEN HONDA HYUNDAI MAZDA MERCEDES MITSUBISHI NISSAN PEUGEOT SUBARU SUZUKI TOYOTA VW OTHER TOTAL 19-Jan 177 417 44 8 90 31 1270 23 1873 149 552 2328 2 653 653 2450 391 487 11598 18-Jan 250 523 65 8 115 46 1356 27 2310 210 440 2629 26 809 722 3232 445 506 13719 % diff -29 -20 -32 0 -22 -33 -6 -15 -19 -29 25 -11 -92 -19 -10 -24 -12 -4 -15 19-Feb 210 395 39 8 79 24 1224 20 1780 171 531 2207 9 621 601 2406 344 460 11129 18-Feb 192 467 63 8 122 39 1232 2 1996 250 325 2220 16 696 682 2872 366 500 12048 % diff 9 -15 -38 0 -35 -38 -1 900 -11 -32 63 -1 -44 -11 -12 -16 -6 -8 -8 19-Mar 248 456 39 5 84 32 1373 25 1979 152 526 2260 5 665 691 2483 356 473 11852 18-Mar 235 514 48 8 104 40 1188 35 1978 227 307 2132 22 704 606 2878 357 458 11841 % diff 6 -11 -19 -38 -19 -20 16 -29 0 -33 71 6 -77 -6 14 -14 0 3 0 19-Apr 207 394 39 6 66 26 1216 20 1882 146 530 1976 9 614 594 2392 339 427 10883 18-Apr 228 471 39 9 0 25 1053 23 1760 222 379 1970 14 623 604 2644 371 458 10893 % diff -9 -16 0 -33 4 15 -13 7 -34 40 0 -36 -1 -2 -10 -9 -7 0 19-May 246 441 38 1 66 44 1318 39 2013 156 512 2424 8 748 636 2591 415 516 12212 18-May 276 621 41 12 102 44 1374 30 2063 257 463 2630 17 770 682 3102 402 534 13420 % diff -11 -29 -7 -92 -35 0 -4 30 -2 -39 11 -8 -53 -3 -7 -16 3 -3 -9 19-Jun 184 377 39 3 53 32 1251 19 1755 121 538 2323 16 648 597 2474 368 379 11177 18-Jun 267 590 34 11 81 34 1322 25 2018 216 421 2486 15 685 714 2881 363 488 12651 % diff -31 -36 15 -73 -35 -6 -5 -24 -13 -44 28 -7 7 -5 -16 -14 1 -22 -12 19-Jul 231 450 33 10 69 47 1443 28 2062 138 570 2515 9 766 598 2847 428 547 12791 18-Jul 301 534 51 13 81 31 1517 15 2275 229 532 2685 5 718 745 3135 404 576 13847 % diff -23 -16 -35 -23 -15 52 -5 87 -9 -40 7 -6 80 7 -20 -9 6 -5 -8 19-Aug 239 454 40 9 86 47 1388 31 2007 139 567 2386 10 753 699 2722 399 377 12353 18-Aug 277 506 58 7 90 51 1379 20 2205 221 517 2668 13 725 755 2909 436 531 13368 % diff -14 -10 -31 29 -4 -8 1 55 -9 -37 10 -11 -23 4 -7 -6 -8 -29 -8 19-Sep 202 418 29 5 62 42 1313 26 1871 120 500 2270 8 707 531 2705 384 437 11630 18-Sep 220 456 50 4 87 34 1215 18 1990 179 478 2318 9 636 613 2423 382 421 11533 % diff -8 -8 -42 25 -29 24 8 44 -6 -33 5 -2 -11 11 -13 12 1 4 1 19-Oct 200 384 33 2 92 37 1367 33 1842 118 520 2231 14 740 567 2764 287 432 11663 18-Oct 235 474 30 5 62 28 1271 22 1996 167 489 2526 13 645 643 2693 366 435 12100 % diff -15 -19 10 -60 48 32 8 50 -8 -29 6 -12 8 15 -12 3 -22 -1 -4 19-Nov 216 362 26 8 84 34 1220 35 1925 101 505 2117 13 798 585 2844 355 446 11674 18-Nov 236 403 36 5 68 25 1120 23 1870 174 445 2257 13 606 598 2505 355 417 11156 % diff -8 -10 -28 60 24 36 9 52 3 -42 13 -6 0 32 -2 14 0 7 5 19-Dec 192 375 41 8 96 38 1231 23 1954 106 491 2118 12 729 498 2932 323 461 11628 18-Dec 222 408 41 7 5 27 1181 29 1846 153 520 2239 15 563 579 2419 334 473 11061 % diff -14 -8 0 14 1820 41 4 -21 6 -31 -6 -5 -20 29 -14 21 -3 -3 5 YTD 19 2552 4923 440 73 927 434 15614 322 22943 1617 6342 27155 115 8442 7250 31610 4389 5442 140590 YTD 18 2939 5967 556 97 917 424 15208 269 24307 2505 5316 28760 178 8180 7943 33693 4581 5797 147637 %diff -13 -17 -21 -25 1 2 3 20 -6 -35 19 -6 -35 3 -9 -6 -4 -6 -5 Fast Loan Approvals, Personal Service & Flexible Repayments. Our personal service & flexibility sets us apart. Get in contact today Ph - 0800 367 233

AUTOTALK JANUARY 2020 | www.autotalk.co.nz | 43 STATSTALK

New Vehicles

NEW VEHICLES FIRST DROP IN NEW COMPETITIVE FINANCE BROUGHT TO YOU BY: REGISTRATIONS FOR A DECADE ew Zealand vehicle Motor Industry Association chief NEW COMMERCIAL MODELS (UNDER 3500KG) registrations were executive David Crawford says down 4.3% (7007 the result was “as expected”. MAKE MODEL DEC '19 MAKE MODEL DEC '18 N units) year-on-year in 2019 “It is the first time since FORD RANGER 473 FORD RANGER 604 – the first annual drop in 10 2009, the height of the global TOYOTA HILUX 461 TOYOTA HILUX 588 years. financial crisis, that we have MITSUBISHI TRITON 338 MITSUBISHI TRITON 405 A total of 154,763 vehicles seen a year-on-year drop in 271 NISSAN NAVARA 240 hit the roads in 2019 new vehicle registrations and NISSAN NAVARA 205 HOLDEN COLORADO 233 compared to 161,770 in comes after five consecutive TOYOTA HIACE 192 TOYOTA HIACE 121 2018. December 2019 record years (2014 to 2018).” MAZDA BT-50 130 MAZDA BT-50 116 registrations came in at 0.1% Pure electric vehicles MERCEDES- over December 2018 with continued a modest rate of ISUZU D-MAX 104 X-CLASS 107 BENZ 11,160 vehicles registered, monthly registrations at 175 HYUNDAI ILOAD 79 ISUZU D-MAX 104 up just 10 year-on-year. Continued on page 45 FORD TRANSIT 76 FIAT DUCATO 92 NEW PASSENGER MODELS NEW PASSENGER MAKES DEC DEC DEC DEC % Market MAKE MODEL '19 MAKE MODEL '18 MAKE '19 '18 Movement Change Share TOYOTA COROLLA 907 TOYOTA COROLLA 732 TOYOTA 2730 2176 25.5 33.5 TOYOTA RAV4 747 TOYOTA RAV4 515 MITSUBISHI 676 504 Up 2 34.1 8.3 TOYOTA CAMRY 327 326 HOLDEN 526 772 Down 1 -31.9 6.4 HOLDEN TRAX 315 MAZDA CX-5 252 HYUNDAI 518 492 Up 1 5.3 6.3 VOLKSWA- MAZDA 513 712 Down 2 -27.9 6.3 TOYOTA FORTUNER 228 TIGUAN 221 GEN NISSAN 481 425 13.2 5.9 MITSUBISHI OUTLANDER 223 NISSAN X-TRAIL 210 SUZUKI 476 330 Up 1 44.2 5.8 NISSAN QASHQAI 220 MITSUBISHI OUTLANDER 202 KIA 324 327 Up 1 -0.9 4.0 MITSUBISHI ASX 218 TOYOTA CAMRY 191 FORD 225 252 Up 1 -10.7 2.8 TOYOTA YARIS 214 MAZDA MAZDA3 175 HONDA 215 225 Up 1 -4.4 2.6 SUZUKI SWIFT 212 NISSAN QASHQAI 169 VOLKSWAGEN 176 366 Down 4 -51.9 2.2 NISSAN X-TRAIL 200 MITSUBISHI ASX 166 SUBARU 152 179 -15.1 1.9 MAZDA CX-5 199 SUZUKI SWIFT 163 TESLA 115 15 Up 16 666.7 1.4 MITSUBISHI ECLIPSE CROSS 160 KIA SPORTAGE 161 MG 108 1 Up 29 10700.0 1.3 TOYOTA C-HR 135 TOYOTA YARIS 160 AUDI 101 59 Up 3 71.2 1.2 HYUNDAI TUCSON 127 HYUNDAI KONA 136 MERCEDES-BENZ 101 166 Down 3 -39.2 1.2 HYUNDAI KONA 122 HYUNDAI SANTA FE 126 JEEP 90 120 Down 3 -25.0 1.1 KIA SPORTAGE 119 124 BMW 79 40 Up 3 97.5 1.0 TESLA MODEL 3 103 HOLDEN COMMODORE 124 SKODA 64 70 Down 4 -8.6 0.8 LANDCRUISER LEXUS 63 66 Down 4 -4.5 0.8 HYUNDAI ELANTRA 100 TOYOTA 117 PRADO Other 426 384 10.9 5.2 HYUNDAI SANTA FE 94 98 Total 8159 7681 6.2 100.0

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44 | AUTOTALK JANUARY 2020 | www.autotalk.co.nz STATSTALK

New Vehicles

Continued from page 44 The top two models for were the Toyota Corolla units for December, plus December were once again (6804 units) followed by the NEW VEHICLES 35 PHEV’s and 692 hybrid the Toyota Corolla (907 units), Toyota RAV4 (5611) and the COMPETITIVE FINANCE vehicles sold for the month. followed by the Toyota RAV4 Mazda CX-5 (3312). BROUGHT TO YOU BY: Registrations of 8159 new (747) with the Ford Ranger In commercial vehicle sales, passenger and SUVs for back to third place (473). the Ford Ranger was out in December 2019 were up 6.2% The market leaders for 2019 front for the year with 19% (479 units) on 2018 volumes. were Toyota with 20% share, market share (9485 units) Commercial vehicle followed by Ford with 10% share followed by the Toyota Hilux registrations were down for a and Mitsubishi in third with 8% with 14% share (7126) and the third consecutive month with share, just ahead of Holden also Mitsubishi Triton in third with Rob Townshend thinks new a total of 3001 for December, with 8% share for the year. 11% share (5319). vehicle sales will be similar down 13.5% (469) compared For the year, the top In Napier, Bayswater to last year’s numbers, or a to December 2018. passenger and SUV models Vehicles dealer principal fraction less. NEW IMPORT COMMERCIAL MAKES – YEAR-TO-DATE 2019 “I just think there’s probably not a lot of direction for people,” Townshend says. “People are holding back. It’s

FIAT FORD FOTON FUSO WALL GREAT HINO HOLDEN HYUNDAI ISUZU LDV MAZDA MERCEDES- BENZ MITSUBISHI NISSAN SSANGYONG TOYOTA - VOLKSWA GEN OTHER TOTAL election year, and people 19-Jan 51 888 32 73 33 53 353 76 283 120 163 84 445 338 33 594 99 278 3996 are not sure what’s going 18-Jan 101 808 66 66 16 46 385 64 258 153 172 57 318 284 94 780 165 204 4037 % diff -50 10 -52 11 106 15 -8 19 10 -22 -5 47 40 19 -65 -24 -40 36 -1 to happen.” Continued on page 46 19-Feb 44 818 23 73 33 51 302 76 246 140 196 76 506 335 43 817 119 221 4119 18-Feb 59 788 47 50 8 68 366 64 304 102 169 48 368 384 63 946 110 172 4116 % diff -25 4 -51 46 313 -25 -17 19 -19 37 16 58 38 -13 -32 -14 8 28 0 NEW AROUND THE COUNTRY 19-Mar 66 982 26 77 30 68 493 113 308 164 284 111 594 325 36 737 162 270 4846 PASSENGER REGISTRATIONS 18-Mar 69 1047 49 99 17 55 427 80 322 191 159 73 382 315 64 1225 160 244 4978 DEC DEC % DIST % diff -4 -6 -47 -22 76 24 15 41 -4 -14 79 52 55 3 -44 -40 1 11 -3 '19 '18 CHANGE 19-Apr 57 865 28 58 27 62 403 52 254 73 154 68 465 268 37 694 78 219 3862 18-Apr 60 803 41 47 14 54 312 44 281 144 133 101 258 268 28 598 122 267 3575 WHA 130 166 -21.69 % diff -5 8 -32 23 93 15 29 18 -10 -49 16 -33 80 0 32 16 -36 -18 8 AUC 4083 3823 6.80 19-May 60 1009 22 80 40 80 466 114 273 86 206 95 514 362 39 807 19 363 4635 HAM 419 343 22.16 18-May 80 1132 64 67 18 55 412 80 319 159 197 94 437 466 21 789 205 297 4892 THA 80 69 15.94 % diff -25 -11 -66 19 122 45 13 43 -14 -46 5 1 18 -22 86 2 -91 22 -5 19-Jun 30 1148 14 69 43 59 682 119 286 154 199 86 530 364 70 973 164 213 5203 TAU 243 229 6.11 18-Jun 61 1186 57 122 16 70 581 56 415 255 202 97 507 365 23 900 244 290 5447 ROT 124 105 18.10 % diff -51 -3 -75 -43 169 -16 17 113 -31 -40 -1 -11 5 0 204 8 -33 -27 -4 GIS 24 20 20.00 19-Jul 53 760 16 71 36 54 389 86 231 71 233 102 451 266 56 753 88 256 3972 18-Jul 71 799 23 59 20 60 418 55 294 162 186 135 363 239 13 868 161 357 4283 NAP 155 171 -9.36 % diff -25 -5 -30 20 80 -10 -7 56 -21 -56 25 -24 24 11 331 -13 -45 -28 -7 NEW 81 67 20.90 19-Aug 68 831 12 80 24 63 337 61 242 102 0 148 348 242 37 904 131 471 4101 WAN 57 86 -33.72 18-Aug 102 908 22 74 19 72 407 58 268 155 212 166 346 283 21 958 157 333 4561 PAL 242 225 7.56 % diff -33 -8 -45 8 26 -13 -17 5 -10 -34 -100 -11 1 -14 76 -6 -17 41 -10 19-Sep 87 892 11 87 44 56 456 64 260 110 173 202 386 184 20 781 118 272 4203 MAS 60 60 0.00 18-Sep 111 901 18 133 20 60 287 80 299 126 201 113 0 452 32 989 132 523 4477 WEL 575 475 21.05 % diff -22 -1 -39 -35 120 -7 59 -20 -13 -13 -14 79 -59 -38 -21 -11 -48 -6 NEL 78 72 8.33 19-Oct 103 938 13 64 27 57 356 71 242 115 208 177 364 218 31 997 81 271 4333 BLE 59 46 28.26 18-Oct 173 978 21 52 49 63 411 62 254 206 173 187 402 289 20 1123 153 287 4903 % diff -40 -4 -38 23 -45 -10 -13 15 -5 -44 20 -5 -9 -25 55 -11 -47 -6 -12 GRE 17 5 240.00 19-Nov 98 994 3 56 50 70 315 46 262 65 184 180 394 213 33 939 102 206 4210 WES 0 0 18-Nov 121 1064 21 60 30 67 431 44 304 159 156 173 487 286 5 1023 128 257 4816 CHR 1411 1444 -2.29 % diff -19 -7 -86 -7 67 4 -27 5 -14 -59 18 4 -19 -26 560 -8 -20 -20 -13 19-Dec 36 549 5 31 20 39 273 82 213 71 130 91 338 205 28 677 60 153 3001 TIM 91 34 167.65 18-Dec 93 647 27 32 30 37 240 71 199 106 116 188 405 240 7 725 138 169 3470 OAM 4 4 0.00 % diff -61 -15 -81 -3 -33 5 14 15 7 -33 12 -52 -17 -15 300 -7 -57 -9 -14 DUN 161 129 24.81 YTD 19 753 10674 205 819 407 712 4825 960 3100 1271 2130 1420 5335 3320 463 9673 1221 3193 50481 INV 65 108 -39.81 YTD 18 1101 11061 456 861 257 707 4677 758 3517 1918 2076 1432 4273 3871 391 10924 1875 3400 53555 %diff -32 -3 -55 -5 58 1 3 27 -12 -34 3 -1 25 -14 18 -11 -35 -6 -6 TOTAL 8159 7681 6.22

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AUTOTALK JANUARY 2020 | www.autotalk.co.nz | 45 STATSTALK

New Vehicles NEW COMMERCIAL MAKES (UNDER 3500KG) Market Continued from page 45 MAKE DEC '19 DEC '18 Movement % Change Share He says he saw the same NEW VEHICLES TOYOTA 677 725 -6.6 22.6 uneasiness last election, in COMPETITIVE FINANCE FORD 549 647 -15.1 18.3 2016. BROUGHT TO YOU BY: MITSUBISHI 338 405 -16.5 11.3 In the Waikato, Otorohanga HOLDEN 273 240 13.8 9.1 Mitsubishi dealer principal Bill ISUZU 213 199 Up 1 7.0 7.1 Taylor thinks new car sales will NISSAN 205 240 Down 1 -14.6 6.8 be okay this year. MAZDA 130 116 Up 2 12.1 4.3 “It started picking up a little bit MERCEDES-BENZ 91 188 Down 1 -51.6 3.0 through last year,” Taylor says. HYUNDAI 82 71 Up 3 15.5 2.7 “I hope it carries on like that.” Mitsubishi. LDV 71 106 -33.0 2.4 He says the market will “Who knows, but I think it will Other 372 533 -30.2 12.4 stay the same; 2019 was a be all right.” TOTAL 3001 3470 -13.5 100.0 good year for Otorohanga NEW PASSENGER MAKES ALFA ROMEO ALFA AUDI BMW CHRYSLER DODGE FORD WALL GREAT HOLDEN HONDA HYUNDAI JEEP KIA LAND ROVER LEXUS MAZDA MERCEDES-BENZ MINI MITSUBISHI NISSAN PEUGEOT PORSCHE SKODA SSANGYONG SUBARU SUZUKI TOYOTA VOLKSWAGEN VOLVO OTHER TOTAL 19-Jan 17 111 130 0 0 606 0 689 450 551 110 710 179 76 1052 247 65 803 370 107 60 113 72 382 592 1718 374 68 290 9942 18-Jan 12 178 187 1 7 846 0 777 524 553 82 762 73 62 1025 188 77 626 423 89 54 140 82 342 591 2490 300 57 250 10798 % diff 42 -38 -30 -100 -28 -11 -14 0 34 -7 145 23 3 31 -16 28 -13 20 11 -19 -12 12 0 -31 25 19 16 -8 19-Feb 9 120 163 1 0 416 0 545 512 528 55 580 128 76 758 152 41 547 355 72 49 108 55 299 580 800 309 64 256 7578 18-Feb 5 169 144 1 4 395 0 602 412 489 142 512 76 69 773 166 70 489 269 86 35 104 64 157 577 1013 342 47 203 7415 % diff 80 -29 13 0 -100 5 -9 24 8 -61 13 68 10 -2 -8 -41 12 32 -16 40 4 -14 90 1 -21 -10 36 26 2 19-Mar 19 157 178 0 0 346 0 543 699 561 77 626 135 70 805 214 72 631 489 84 22 124 67 338 564 960 307 61 276 8425 18-Mar 6 193 232 1 4 504 0 673 636 551 143 617 83 71 858 200 66 722 371 99 37 164 59 291 605 1196 341 53 274 9050 % diff 217 -19 -23 -100 -100 -31 -19 10 2 -46 1 63 -1 -6 7 9 -13 32 -15 -41 -24 14 16 -7 -20 -10 15 1 -7 19-Apr 12 98 109 0 0 273 0 325 305 562 82 537 90 74 601 159 58 444 365 42 43 107 76 299 460 1112 231 46 268 6778 18-Apr 8 140 126 0 8 312 0 540 317 398 88 511 60 61 760 183 46 486 354 84 20 116 42 373 539 712 258 51 255 6848 % diff 50 -30 -13 -100 -13 -40 -4 41 -7 5 50 21 -21 -13 26 -9 3 -50 115 -8 81 -20 -15 56 -10 -10 5 -1 19-May 11 125 139 0 0 328 0 536 407 688 37 455 96 69 707 192 81 474 346 71 32 133 92 305 528 1086 311 54 321 7624 18-May 6 176 161 0 5 487 0 660 399 831 153 618 135 66 879 187 65 600 268 84 30 130 52 342 543 1779 336 50 233 9275 % diff 83 -29 -14 -100 -33 -19 2 -17 -76 -26 -29 5 -20 3 25 -21 29 -15 7 2 77 -11 -3 -39 -7 8 38 -18 19-Jun 5 161 159 0 1 326 0 540 333 926 66 562 96 72 790 193 77 616 393 66 36 122 96 282 569 1561 304 57 339 8747 18-Jun 22 213 170 0 5 443 0 695 521 823 169 639 124 66 862 207 56 727 394 71 33 170 69 323 563 1558 413 53 336 9725 % diff -77 -24 -6 -80 -26 -22 -36 13 -61 -12 -23 9 -8 -7 38 -15 0 -7 9 -28 39 -13 1 0 -26 8 1 -10 19-Jul 15 147 116 0 0 280 0 555 412 457 92 585 78 75 713 174 44 499 455 57 28 122 81 304 550 1432 313 42 299 7925 18-Jul 8 123 125 0 2 404 0 532 443 505 65 555 113 67 817 190 45 604 461 83 19 143 60 362 554 1202 278 6 274 8040 % diff 88 20 -7 -100 -31 4 -7 -10 42 5 -31 12 -13 -8 -2 -17 -1 -31 47 -15 35 -16 -1 19 13 600 9 -1 19-Aug 12 176 163 0 0 253 0 633 398 626 69 511 111 73 701 148 61 659 544 83 30 161 42 330 522 1468 322 47 363 8506 18-Aug 16 141 122 0 0 520 0 529 425 609 109 562 118 67 841 199 53 702 434 88 27 144 48 321 596 1334 342 62 230 8639 % diff -25 25 34 -51 20 -6 3 -37 -9 -6 9 -17 -26 15 -6 25 -6 11 12 -13 3 -12 10 -6 -24 58 -2 19-Sep 6 175 169 0 0 399 0 877 410 721 78 602 96 83 711 148 70 707 521 60 33 145 61 281 560 2226 386 50 747 10322 18-Sep 15 175 129 0 4 468 0 626 489 566 143 592 69 81 812 191 35 766 456 57 34 133 68 325 562 1955 366 72 242 9431 % diff -60 0 31 -100 -15 40 -16 27 -45 2 39 2 -12 -23 100 -8 14 5 -3 9 -10 -14 0 14 5 -31 209 9 19-Oct 4 139 129 0 0 297 0 726 403 583 72 707 85 80 641 202 83 804 567 62 41 121 53 285 498 3242 324 38 436 10622 18-Oct 20 113 95 2 0 310 0 1023 477 656 210 611 71 67 1077 163 41 756 403 67 25 146 50 349 512 3875 345 73 228 11765 % diff -80 23 36 -100 -4 -29 -16 -11 -66 16 20 19 -40 24 102 6 41 -7 64 -17 6 -18 -3 -16 -6 -48 91 -10 19-Nov 7 126 177 0 0 366 0 724 412 680 60 884 83 76 693 207 57 648 499 52 26 114 64 220 536 2171 272 44 0 9641 18-Nov 17 133 120 0 0 3 0 965 443 877 140 592 88 65 754 211 37 627 408 43 23 119 32 277 507 2076 361 41 584 9543 % diff -59 -5 48 12100 -25 -7 -22 -57 49 -6 17 -8 -2 54 3 22 21 13 -4 100 -21 6 5 -25 7 -100 1 19-Dec 3 101 79 0 0 225 0 526 215 518 90 324 52 63 513 101 39 676 481 28 16 64 54 152 476 2730 176 49 408 8159 18-Dec 18 59 40 2 0 252 0 772 225 492 120 327 58 66 712 166 18 504 425 25 11 70 47 179 330 2176 366 30 191 7681 % diff -83 71 98 -100 -11 -32 -4 5 -25 -1 -10 -5 -28 -39 117 34 13 12 45 -9 15 -15 44 25 -52 63 114 6 YTD 19 120 1636 1711 1 1 4115 0 7219 4956 7401 888 7083 1229 887 8685 2137 748 7508 5385 784 416 1434 813 3477 6435 20506 3629 620 4003 104269 YTD 18 153 1813 1651 7 39 4944 0 8394 5311 7350 1564 6898 1068 808 10170 2251 609 7609 4666 876 348 1579 673 3641 6479 21366 4048 595 3300 108210 %diff -22 -10 4 -86 -97 -17 -14 -7 1 -43 3 15 10 -15 -5 23 -1 15 -11 20 -9 21 -5 -1 -4 -10 4 21 -4

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46 | AUTOTALK JANUARY 2020 | www.autotalk.co.nz STATSTALK

Secondhand Vehicles SECOND-HAND CAR SALES END THE YEAR WELL he latest registration statistics show increased by 3.5% to 41,061. both dealers and the public are In bikes, sales by dealers were down 10% Tpurchasing more second-hand cars (452), while dealer purchases were down year-on-year. 1.4% to 344. However, public-to-public Dealers purchased 11,901 second-hand transactions increased by 12% to 2196. units in December, up 2% on the year In the truck market, dealers sold 3512 before. trucks (up 7.2%), 2431 (up 6.1%). Public Trader sales of units hit 17,837, which to public transactions also increased by is also up (2.6%). Public transactions 4.2% to 6576.

SECONDHAND REGISTRATIONS − NOVEMBER 2019 SALE TYPE WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL Cars 2019 Public to Trader 199 4702 955 167 545 114 52 454 164 136 575 106 1000 195 92 38 1674 70 4 393 266 11901 Public to Public 1930 13363 3200 606 2086 950 430 1459 894 564 1601 481 3108 982 409 157 35 4807 835 124 1972 1068 41061 Trader to Public 555 6068 1335 261 823 350 181 644 366 230 731 238 1609 282 171 70 5 2279 499 29 672 439 17837 Cars 2018 Public to Trader 234 4541 913 176 540 129 55 364 200 141 573 102 969 188 73 38 1697 96 2 379 253 11663 Public to Public 1896 13324 2983 613 1814 919 387 1355 912 567 1584 457 2889 1033 429 163 37 4778 464 98 1949 1040 39691 Trader to Public 556 6001 1345 278 825 392 165 653 383 240 729 204 1619 306 143 63 2 2159 189 23 715 401 17391 Cars % Change Public to Trader -15.0 3.5 4.6 -5.1 0.9 -11.6 -5.5 24.7 -18.0 -3.5 0.3 3.9 3.2 3.7 26.0 0.0 -1.4 -27.1 100.0 3.7 5.1 2.0 Public to Public 1.8 0.3 7.3 -1.1 15.0 3.4 11.1 7.7 -2.0 -0.5 1.1 5.3 7.6 -4.9 -4.7 -3.7 -5.4 0.6 80.0 26.5 1.2 2.7 3.5 Trader to Public -0.2 1.1 -0.7 -6.1 -0.2 -10.7 9.7 -1.4 -4.4 -4.2 0.3 16.7 -0.6 -7.8 19.6 11.1 150.0 5.6 164.0 26.1 -6.0 9.5 2.6 Motorcycles 2019 Public to Trader 3 116 36 1 15 3 9 3 15 22 1 55 8 1 39 13 4 344 Public to Public 94 604 174 31 126 70 22 79 46 43 90 32 192 71 26 10 4 303 31 7 101 40 2196 Trader to Public 21 149 45 12 23 13 13 13 3 22 4 33 8 5 2 53 4 21 8 452 Motorcycles 2018 Public to Trader 4 132 21 4 29 7 11 4 5 12 3 50 5 1 39 18 4 349 Public to Public 77 522 144 51 93 53 15 87 54 38 83 22 166 81 33 11 253 34 5 91 47 1960 Trader to Public 21 159 47 11 39 18 1 19 16 16 18 5 52 7 2 2 39 4 2 11 13 502 Motorcycles % change Public to Trader -25.0 -12.1 71.4 -75.0 -48.3 -57.1 -18.2 -25.0 200.0 83.3 -66.7 10.0 60.0 0.0 0.0 -27.8 0.0 -1.4

Public to Public 22.1 15.7 20.8 -39.2 35.5 32.1 46.7 -9.2 -14.8 13.2 8.4 45.5 15.7 -12.3 -21.2 -9.1 19.8 -8.8 40.0 11.0 -14.9 12.0 Trader to Public 0.0 -6.3 -4.3 9.1 -41.0 -27.8 -100.0 -31.6 -18.8 -81.3 22.2 -20.0 -36.5 14.3 150.0 0.0 35.9 0.0 -100.0 90.9 -38.5 -10.0 Trucks 2019 Public to Trader 65 932 229 51 83 38 15 137 40 35 133 42 109 47 42 9 263 10 66 85 2431 Public to Public 394 1815 524 148 356 199 93 277 157 98 239 116 384 218 94 36 14 760 88 14 320 232 6576 Trader to Public 185 912 302 78 176 90 73 210 88 77 162 76 212 91 65 15 2 361 61 13 148 115 3512 Trucks 2018 Public to Trader 68 780 213 48 99 38 34 82 38 48 133 40 158 49 30 9 245 33 59 87 2291 Public to Public 363 1724 505 135 359 166 77 243 156 115 257 117 376 185 84 33 7 728 84 23 373 201 6311 Trader to Public 187 883 292 85 133 107 74 149 86 55 172 64 233 70 54 21 2 314 43 8 143 100 3275 Trucks % change Public to Trader -4.4 19.5 7.5 6.3 -16.2 0.0 -55.9 67.1 5.3 -27.1 0.0 5.0 -31.0 -4.1 40.0 0.0 7.3 -69.7 11.9 -2.3 6.1 Public to Public 8.5 5.3 3.8 9.6 -0.8 19.9 20.8 14.0 0.6 -14.8 -7.0 -0.9 2.1 17.8 11.9 9.1 100.0 4.4 4.8 -39.1 -14.2 15.4 4.2 Trader to Public -1.1 3.3 3.4 -8.2 32.3 -15.9 -1.4 40.9 2.3 40.0 -5.8 18.8 -9.0 30.0 20.4 -28.6 0.0 15.0 41.9 62.5 3.5 15.0 7.2

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AUTOTALK JANUARY 2020 | www.autotalk.co.nz | 47 STATSTALK

Bikes BIKES PEAK TOWARDS END OF LAST YEAR

ike sales were up in December, Harley Davidson’s Softail 20 Low Riders after being down year-on-year and Suzuki UZ50 tie for second on 21 units. Bin the second half of 2019. In the used bikes segment, Harley Total new bike registrations for 2019 Davidson is unbeatable, staying at the total 8350. top spot, selling 105 units which was up A total of 711 new bikes were 5% year-on-year for 41.2% of the market. registered, just up from November’s Triumph peaked at number two with 41 702 registrations and up 8.4% year- units, up 105%, selling more than double on-year. year-on-year for 16.1% market share, followed by Ducati on third with 21. “We are ticking along, Phil’s Motorcycle Centre’s Putaruru getting sales,” Wayne branch manager Wayne Rogers says Rogers says. “In winter, December is the quiet period as winter is busy season. with the new season “We are ticking along, getting sales,” coming on, farmers will Rogers says. “In winter, with the new season coming on, farmers will need to need to buy bikes for buy bikes for their workers.” their workers.” The Putaruru and Morrinsville branches primarily serve the rural community but In its seventh month as the top new do stock road bikes. motorcycle brand, Suzuki leads with 114 As for this year, Rogers says it is bike registrations, up a big 40.7% for a hard to predict what will happen as the market. 16% market share. It ends the year at the it depends on how much money the After a brief upset in October by the KTM’s top, registering 1407. farmers are able to spend. 790 Adventurer, the TNT Motor Roma 2T Yamaha came in second place last month stayed on top, selling 41 units in December with 81 units, which is down 1.2% for an – up from 27 in 11.4% market share. Harley Davidson November. follows third with 73, up 10.6% for 10.3% of NEW BIKE MODELS MAKE MODEL DEC '19 TNT MOTOR ROMA 2T 41 NEW BIKE MAKES HARLEY DAVIDSON SOFTAIL 20 LOW RIDER S 21 YTD DEC % Market SUZUKI UZ50 21 MAKE DEC '19 '18 Change Share % FORZA CICLONE 17 SUZUKI 114 1407 81 40.7 16.0 FORZA CAPRI LX 16 YAMAHA 81 960 82 -1.2 11.4 HARLEY DAVIDSON STREET 20 STREET 500 14 HARLEY DAVIDSON 73 795 66 10.6 10.3 SUZUKI GN125H 14 HONDA 49 611 42 16.7 6.9 SUZUKI GSX150 FDZA GIXXER 13 TNT MOTOR 41 419 27 51.9 5.8 ROYAL ENFIELD INTERCEPTOR 650 12 KAWASAKI 37 470 56 -33.9 5.2 UBCO 2X2 12 FORZA 33 293 29 13.8 4.6 VESPA 32 190 18 77.8 4.5 USED BIKE MAKES KTM 31 453 29 6.9 4.4 MAKE DEC '19 DEC '18 % CHANGE MARKET ROYAL ENFIELD 31 293 14 121.4 4.4 TRIUMPH 18 420 22 -18.2 2.5 HARLEY DAVIDSON 105 100 5.0 41.2 BMW 17 346 28 -39.3 2.4 TRIUMPH 41 20 105.0 16.1 FACTORY BUILT 17 181 18 -5.6 2.4 DUCATI 21 27 -22.2 8.2 APRILIA 16 127 9 77.8 2.3 HONDA 19 28 -32.1 7.5 DUCATI 12 162 11 9.1 1.7 BMW 17 9 88.9 6.7 UBCO 12 71 5 140.0 1.7 KTM 10 10 0.0 3.9 HUSQVARNA 10 77 4 150.0 1.4 SUZUKI 10 10 0.0 3.9 MOPED 9 143 21 -57.1 1.3 YAMAHA 8 17 -52.9 3.1 ZNEN 9 91 4 125.0 1.3 KAWASAKI 4 8 -50.0 1.6 KEEWAY 8 73 4 100.0 1.1 APRILIA 3 2 50.0 1.2 Other 61 768 86 -29.1 8.6 Other 17 29 -41.4 6.7 Total 711 8350 656 8.4 100.0 TOTAL 255 260 -1.9 100.0

48 | AUTOTALK JANUARY 2020 | www.autotalk.co.nz STATSTALK

Trucks NEW AND USED TRUCKS DOWN 5.8% IN 2019 total of 8472 new and used commercial Avehicle registrations were recorded in 2019, down 5.8% (495 units) compared to the previous year. The month of December also saw a second consecutive drop with new commercial registrations down 1.8% year- on-year and used registrations down 11.2% year-on-year. A total of 6253 new trucks, buses and commercial vehicles were registered in 31 units registered, UD Trucks achieving this result. compared to 161 in the same 2019 compared to 6686 in up 5% (21), Iveco down 13.6% “I firmly believe that we period the previous year. 2018. (19), Scania up 555.3% (19), have one of the most Toyota led the used In used commercials, DAF up 30% (13), Fiat down comprehensive and commercial import market there was a total of 2219 71.7% (13) and Kenworth up committed dealer networks for the month with 31 units registrations for the year 37.5% (11). in the country and they have registered and a 21.7% market compared to 2281 in 2018. Isuzu Trucks general manager been crucial in the success of share. This was up 47.6% Isuzu led the market Dave Ballantyne says the Isuzu trucks in NZ over many compared to the 21 units in December for new brand was “extremely happy” years,” Ballantyne says registered in the same period commercial registrations with to finish 2019 in the number “Next year will be interesting the previous year. 109 units registered and a one position for the 20th going into an election, and I Isuzu comes second, down 28.9% market share. This was consecutive year. don’t see the market getting 16.7% year-on-year with 30 up 14.7% compared to the 95 “I certainly acknowledge and any easier. units registered and a 21% units registered in the same thank all of our customers “Our overall goal though is to market share. month in 2018. from single truck owners to keep the momentum going Hino is third, down 39.4% with Hino came in second spot for the major fleets who have as a collaborative approach 20 units registered and a 14% the month, up 5.4% with 39 supported Isuzu trucks over between Isuzu Japan, our market share. units registered and a 10.3% the past two decades. dealer network and Isuzu NZ Mitsubishi follows, down market share. “I also want to acknowledge to support our customers,” he 20.8% year-on-year with 19 Mercedes-Benz is third, up our master truck dealer says. units, Nissan down 42.1% (11), 2.9% with 35 units registered network and our authorised Total used imported truck and Fiat up 200% (9), Kenworth and a 9.3% market share. service centre partners for bus registrations were down up 100% (6), DAF up 300% (4), Fuso follows, down 6.1% with their efforts and hard work in 11.2% year-on-year with 143 Mercedes-Benz unchanged registrations in December (2) and Volvo up 100% (2). NEW TRUCK MAKES (over 3500kg) DEC DEC % of YTD YTD USED TRUCK MAKES MAKE % Change '19 '18 Market '19 '18 DEC DEC % % of YTD YTD MAKE ISUZU 109 95 14.7 28.9 1297 1240 '19 '18 Change Market '19 '18 HINO 39 37 5.4 10.3 712 707 TOYOTA 31 21 47.6 21.7 471 432 MERCEDES-BENZ 35 34 2.9 9.3 544 528 ISUZU 30 36 -16.7 21.0 464 578 FUSO 31 33 -6.1 8.2 821 865 HINO 20 33 -39.4 14.0 422 404 UD TRUCKS 21 20 5.0 5.6 260 271 MITSUBISHI 19 24 -20.8 13.3 231 227 IVECO 19 22 -13.6 5.0 321 270 NISSAN 11 19 -42.1 7.7 215 192 FIAT 9 3 200.0 6.3 45 40 SCANIA 19 3 533.3 5.0 254 240 KENWORTH 6 3 100.0 4.2 30 22 DAF 13 10 30.0 3.4 239 279 DAF 4 1 300.0 2.8 23 25 FIAT 13 46 -71.7 3.4 275 464 MERCEDES-BENZ 2 2 0.0 1.4 27 50 KENWORTH 11 8 37.5 2.9 266 310 VOLVO 2 1 100.0 1.4 33 21 Other 67 76 -11.8 17.8 1264 1512 Other 9 18 -50.0 6.3 258 290 TOTAL 377 384 -1.8 100.0 6253 6686 TOTAL 143 161 -11.2 100.0 2219 2281

AUTOTALK JANUARY 2020 | www.autotalk.co.nz | 49 DISPUTES

WARRANTY COVERED DAMAGE – COSTS REQUEST ALACK V NELSON SUZUKI LIMITED T/A DISMISSED NELSON BAYS SUZUKI AND SUBARU

n 2018, the purchasers acquired a new Suzuki Grand IVitara from the franchise dealership. While being prepared for delivery, the new car was damaged by a dealership staff member after a small low speed impact with a bollard. The damage was disclosed to the purchasers who agreed to proceed after repairs were carried out. These repairs cost $3935.81, which was paid for by the dealer’s insurer. The repairs involved replacing the vehicle’s left front guard, left front door and the colour matched moulding below the door. Sometime afterwards, the however, that the original repairs carried The purchasers were reluctant to agree purchasers noticed a small deformation out to the vehicle had been shown to to the repairs being carried out without an and paint damage near the bottom of be substandard. He indicated that, after assurance that, if structural damage were the vehicle’s left A-. They were contacting the firm's insurers, the original found, the trader would replace the car. concerned that this “may have been claim could be reopened and a panel They instructed their solicitor to write a symptomatic of further damage that may repairer was contracted to correct the letter to the trader proposing that a local have been overlooked at the original time issues. repair certifier, would be engaged as an of the repair”. Fearing the worst, they The purchasers remained concerned independent expert. The certifier would became concerned that there might be about what would happen if further make an assessment of the damage structural damage to the vehicle. damage was revealed once the panels once the panels were removed and the On February 22, 2019, they requested the were removed from the vehicle and a vehicle stripped by the repairer. trader supply them with a replacement competent and thorough check was The purchaser's solicitor asked the vehicle. This was on the basis that repairs undertaken. trader to agree that if, in the certifier's were now required to the “structural The dealer principal produced a assessment, there was any question monocoque such as that now proven to description of the repairs that would be about the structural integrity of the be needed to our car”. undertaken to rectify the poor repair vehicle, then it would supply a brand The trader's dealer principal and director and provided a copy of that to the new vehicle of the same specification. replied to ask who had told them that purchasers. The purchasers were willing to pay the car required structural repairs. He indicated that, if more damage was “reasonable compensation” for the use Unfortunately, the dealer principal may found, he was sure the insurer would they had had of their original vehicle. If, have added to the purchasers concerns agree to it being repaired. however, there was no issue about the by denying that he had previously given However, he reiterated his view that structural integrity of the vehicle, then them any assurance that no structural no further structural damage should be the trader could repair and reinstate the damage had occurred. there. He assured the purchasers that vehicle so that it is “as new”. Nevertheless, he maintained that, as the original three-year manufacturers’ The trader agreed to these terms. the accident in question happened at a warranty carried on, as did the two-year However, it did not agree to a further very low crawling speed as the car was power train warranty, from the vehicle’s term requested by the solicitor, namely being driven off the yard, no structural original registration date of March 16, that it would pay. damage should have occurred. 2018. The vehicle was taken for repair and The dealer principal acknowledged, Continued on page 51

50 | AUTOTALK JANUARY 2020 | www.autotalk.co.nz DISPUTES

Continued from page 50 reasonably foreseeable as liable to [the purchaser] to come to the tribunal assessment on June 10, 2019. On June result from the failure. They say that their and seek an additional remedy under the 24, the certifier reported back noting solicitor’s expenses and the expense Act. No legal representation is allowed in the vehicle was structurally fine and of the certifier were both necessary to tribunal hearings and most parties do well the A-pillar issue likely came from the protect them in case the vehicle had enough in articulating their case, without stamping process during manufacturing. suffered more serious structural damage. legal assistance, to enable the tribunal to The tribunal noted that in summary, the identify the relevant issues and resolve trader accepts that the original repair was In their application to the the dispute." deficient and needed to be rectified at its tribunal, the purchasers The adjudicator dismissed the request cost, there is no evidence that the original for costs. damage to the vehicle caused any seek reimbursement of A second claim by the purchasers, for structural damage, or any damage that their legal expenses, a refund of 10% of the vehicle purchase was not picked up in the original repairs. $3324.85 plus the price, to reflect their view that the The question for the tribunal was are the manufacturer’s new vehicle warranty has purchasers entitled to claim for the costs independent assessor’s fee, been “impaired’. of the solicitor and certifier. a total of $3675.60. They have formed this view about the They felt they had needed to obtain the manufacturer’s warranty after Suzuki services of a solicitor “in order to extract The adjudicator felt, however, the New Zealand explained to them that the from [the trader] the agreement to replace purchasers did not need to incur these manufacturer’s new vehicle warranty is the vehicle if it had been structurally costs. provided to cover any manufacturing affected”. They say it was also part of that "In my view, neither of the expenses defects or faulty materials from when the agreement that an independent vehicle claimed can be considered to be losses vehicle was originally made or assembled certifier was engaged to provide an that were reasonably foreseeable as by the Suzuki Motor Corporation of Japan. assessment of the vehicle that would be liable to result from the original failure. A repair such as was carried out after accepted by both parties. I do not consider that matters had the pre-delivery accident will have In their application to the tribunal, the progressed to the point where [the a warranty provided by those who purchasers seek reimbursement of purchasers] needed to instruct a solicitor carried out the repair and the original their legal expenses, $3324.85 plus the in this matter. Nor do I consider that it was manufacturer warranty will not cover this independent assessor’s fee, a total of necessary for them to appoint a certifier repair. However, Suzuki New Zealand $3675.60. to confirm whether or not there was has confirmed that the new vehicle The tribunal noted there was no question structural damage to the vehicle. manufacturer’s warranty provided with the vehicle had failed to meet the "To put it another way, if structural the vehicle continues in operation in guarantee of acceptable quality. The damage had been found to the vehicle, every other respect. tribunal noted, however, that the trader and if [the trader] had failed to provide The adjudicator found Suzuki NZ's met its obligations to remedy the failure. an acceptable remedy for that structural position was “orthodox”, and that Section 18(4) of the Act allows a damage, either by way of a suitable repair between the warranty on the vehicle consumer to recover damages for losses or replacement of the vehicle with a new and the warranty on the repairs, the resulting from the failure, and that were vehicle, then it would have been open to purchasers were covered. TRADE

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AUTOTALK JANUARY 2020 | www.autotalk.co.nz | 51 – KOBE – SHIN-MOJI OSAKA OYA – – NAG KISARAZU – KAWASAKI

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