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Transportation Riders Guide

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Transportation Riders Guide Rules for Riders Tri-CAP’s Mission: . Provide all trip details to the dispatcher (ex: The mission of Tri-Cap is to expand the service animal, escort, assistance needed, opportunities for the economic and etc.).Requests for reasonable accommodation social well-being of our residents and the must be made at the time of booking ride development of our communities. Drivers cannot make changes to a scheduled ride unless cleared through the dispatch office . Be ready when your bus arrives and present Other Programs offered exact fare (or token) when boarding the bus at Tri-CAP . No open food or drinks allowed on the bus . Shirts and shoes are required attire • Housing Assistance Transportation . All passengers MUST wear seatbelts and • remain seated until bus is at a complete stop Energy Assistance . All animals must be in a carrier unless they are • Supplemental Nutrition Riders Guide service animals Assistance Program (SNAP) . No smoking, fighting or throwing things • allowed Financial Fitness . Alcohol consumption is prohibited on the bus • Renting 101 . Firearms and weapons are prohibited on bus • Tax Assistance . No flammable liquids or vehicle batteries on the bus • Rebuilding Lives . Never interfere with operation of the bus • Family Assets for Independence . Be respectful of drivers and other passengers. in Minnesota (FAIM) . Language and behavior that can be interpreted as offensive or threatening is prohibited and can Passenger Comments & result in suspension of services . Tri-CAP is not responsible for items left on bus Complaints . Package Policy: For the comfort and safety of all Tri-CAP passengers, packages will be limited Comments and complaints can be registered Tri-CAP Transit Connection to the amount each passenger can carry in one with the Transit Director by calling local trip. Items carried onto the bus must remain 320-251-1612, toll free 888-765-5597, or in is a public bus transportation with the passenger and may not obstruct the writing to Tri-CAP Transit Director, program committed to aisle or wheelchair securement area. Drivers are P.O. Box 683, Waite Park, MN 56387-0683. limited to assisting passengers with one trip and You may also contact us [email protected] providing safe, dependable, will only load and unload packages to and from the curb. Passengers are allowed to travel with a No one shall be denied a ride based on race, color, affordable and courteous 2 wheel cart and the combined weight of national origin, religion, sex, physical or mental packages cannot exceed 35 pounds. Passengers transit service disability, marital status, political affiliation, public are required to make alternate arrangements if assistance status, sexual orientation or military status. more assistance is needed. Exceptions to this (320) 251-1612 policy will be made for those passengers 2018 traveling from a local food shelf. (888) 765-5597 Tri-CAP Transportation reserves the right to www.tricap.org refuse transportation to anyone who does not comply with these service standards. 2018 General Information Fares Dispatch Center Tri-CAP Transportation is public transportation Exact fare is required upon boarding. Monday-Friday, 6:00 am to 6:00 pm service offering bus service to the general public Drivers cannot make change. Saturday 8:00 am to 5:00 pm without age, income, or eligibility requirements. In-city trips are $1.25 per boarding 320-251-1612 or 888-765-5597 Tri-CAP buses are equipped with lifts to Messages can be left on our voice mail after accommodate wheelchairs, scooters and mobility . Rural trips are $3.00 per boarding hours and holidays. Messages are reviewed the aids. Tri-CAP Transportation provides curb to . Up to two children ages 5 and under may curb service for all individuals using our services. next regular business day. ride free when accompanied by a paying Riders must provide their own escort or adult personal attendant if higher level of service is To Schedule Your Ride required. Bus rides may be scheduled up to two . Up to two additional children, ages 5 and . Call Tri-CAP Dispatch Center weeks in advance. Early scheduling is recommended as under, may ride at ½ fare when . First time riders will be asked to provide name, as all rides are provided on a first-come, first-serve accompanied by paying adult home address, phone number, emergency basis. When possible, we will accommodate same . day rides, for an additional fee. All requests for bus Same day fares are an additional .75 cents contact and date of birth service are to be made by calling the Tri-CAP per trip . Provide the dispatcher with detailed trip Dispatch center. Ride cancellations should be made . Rates are subject to change information including name, date, time of trip 24 hours in advance whenever possible. At the . Deviated rural routes do not run if there needed, pickup up address and destination discretion of the Tri-CAP office staff, cancellations are less than 5 passengers . It is recommended to allow at least 30 minutes of less than 24 hours may be defined as no-show appoint travel time from pick up to arrive at appointments which could result in a warning. on time Tri-CAP reserves the right to suspend service after . Identify any/all passengers traveling with you 3 no-shows. What You Can Expect (escort or assistant rides free) . Friendly, courteous Drivers and . Provide any information regarding assistance No Service Days Dispatchers that may be needed (ex: service animal, escort, The office is closed and there is no bus service on . Tri-CAP Transportation employees abide assistance needed etc.). Requests for reasonable New Year’s Day, Presidents’ Day, Memorial Day, by all applicable federal, state and local accommodation must be made when scheduling July 4, Labor Day, Thanksgiving Thursday & Friday, regulations . If you know how long you will be at your Christmas Eve & Christmas Day . We maintain a drug and alcohol free destination your dispatcher will help schedule workplace your return . Drivers will provide basic assistance as . Provide any updated personal information Check our website for updated closings and needed to get passengers safely in and (change of phone number, mobility needs, etc.) route information out of the bus . If you are planning multiple stops provide the Weather or Emergency Closings Announced . Vehicle will be clean and provide a safe dispatcher that information at time of booking on the office voice mail as well as the following environment . stations: . All bus drivers are CDL certified and Your dispatcher will attempt to fit the desired WJON AM 1240 and WWJO FM 98.1 in St. follow the State of Minnesota driving pick-up time into an existing schedule. The dispatcher will suggest an alternate pick-up time Cloud, KASM AM 1150 and KDDG FM 105.5 in rules and regulations if your request cannot be met. Tri-CAP bus may Albany and KLTF AM 960 and KFML FM 94.1 . Bus drivers are trained in basic first aid arrive 10 minutes before or after scheduled . in Little Falls. Bus drivers have been trained on lift pickup. operation and proper securement of All schedules are subject to change mobility device .
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