Storage in Paradise Facilities in Tropical Locations Cater to Unique Tenant Needs

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919-714-7374 [email protected] 2011 • 2012 • 2013 Facility of the Year 2014 • 2015 www.sitelink.com Winners trust SiteLink VIEWPOINT You Impede Industry December 2015 By Tim Dietz, SSA President & CEO Education News...... 6 The SSA collaborates with and manages many state associations. The headline inCrains NY read, “Mayor finally unveils plan to protect industrial businesses, which calls for freezing out hotels and self storage.” Government Relations . . . . .8 Regulations, lien laws lead SSA agenda. TheNew York Post headline was a little more direct, “Delusional de Blasio is bringing back the 1940s.” Another Day in Paradise. . . .10 The mayor and his city council allies announced their “Action Plan to Grow Storage facilities in tropical locations cater to a unique clientele. 21st Century Industrial and Manufacturing Jobs in NYC” November 5 amidst great fanfare. The action plan amounts to support of public proj- Wrapping Up 2015...... 16 ects while impeding the development of hotels and self storage in several Operators offer end-of-year checklists to do right by employees, the community protected industrial zones. Forget that the city’s much maligned high rents are a direct deriv- and the bottom line. ative of demand, and supply, which will now be artificially influenced. It calls for nearly half a billion dollars of public sector investment in manufacturing jobs. The Sizing Up the Competition . . .26 Knowing what nearby facilities are doing balance, if not all, of these manufacturing jobs will be public projects such as the city’s Navy is crucial to your success. Yard. Reports say the plan came together with the input of “manufacturing advocates.” The self storage advocates, namely us or the NY-SSA, were not asked to participate in the planning European Success...... 30 process. FEDESSA’s conference in Amsterdam was a big hit. Interestingly, ships are not really built in New York City anymore. In fact, the city is pretty far removed from its industrial heyday. The Garment District has not produced many slacks Legal Q&A...... 33 since a time when people actually called them slacks. Most of those jobs have moved to Asia. How to handle cleaning and disposal fees in rental agreements. Machinery, furniture, tools… for the most part are all being produced somewhere else. Industrial demands now are being satisfied in places where it is cheaper to do business, and by Executive Ski Workshop. . . .35 This five-page section explains that I don’t simply mean cheap labor, but places where it is less expensive and easier to conduct everything you need to know about business generally. For example, in my home state of Virginia, taxes are much lower, and red SSA’s event next month in Vail. tape due to regulations has been mitigated, deliberately, to attract and retain all types of jobs. Businesses that support big industry, from real estate to contractors, have been encouraged State Association News. . . .43 to make the Old Dominion home. Around Self Storage. . . . . 59 Even the massive Newport News Shipbuilding and Drydock Company (now Huntington Ingalls Industries) is privately held, and is the largest industrial employer in Virginia. Its success Globe Advertisers...... 61 over the years was certainly tied to the nearby naval shipyard, but zoning-out private development, businesses that support the larger industry, did not play a role in its storied history. Data Depot...... 62 We take a look at storage in the By contrast, New York’s small businesses contend with suffocating bureaucracy, steep tax Northeast region of the United States. rates, and, of course, fees. To be fair, NYC has offered some zoning protections, tax credits and other benefits… to industrial and manufacturing interests. Unfortunately, as has been the case since the advent of government, sprinkling the favors to only some sectors, particularly to publicly-dependent labor, is not the model for a frothy incubator economy. On the cover: Fortress Self Storage (seen in bottom right of photo) in St. Thomas, Existing hotel and self storage property owners may somewhat appreciate the competitive Virgin Islands. dynamic here, but let’s be clear, this is bad policy and a dangerous example of community enginnering on the country’s biggest stage. v

Publisher The SSA Globe is published by the Art Director Timothy J. Dietz Self Storage Association Foundation Jan Sklennik [email protected] 1901 N. Beauregard Street, Suite 106 Alexandria, VA 22311 SSA Staff Writers Executive Editor Phone 703-575-8000 Marcus Dunn, Anastasia Malagisi Tom Comi D. Carlos Kaslow, Scott Zucker [email protected] ©2015 by the SSA Foundation. SSA and SSA Globe are trademarks of the Self Storage Association, Inc. Opinions expressed by authors and other contributors do not necessarily reflect those of the publisher or editors, Contributors nor do they represent the policy or positions of the SSA. Information Laura Fries contained within articles should not be construed as the primary basis Laura Williams -Tracy for legal or investment decisions. www.selfstorage.org Participate. Learn. Benefit. Succeed.

SSA Staff SSA Board of Directors

Timothy J. Dietz John Barry President & CEO Chairman [email protected] [email protected]

Derek Knights Marc Smith Jon Hutto Michael Nunez Sr. Vice President Vice Chairman Treasurer Secretary Finance & Administration [email protected] [email protected] [email protected] [email protected] Terry Bagley Gwyn McNeal Ginny Stengel [email protected] [email protected] Sr. Vice President Robert Chiti Travis Morrow Education & Membership [email protected] [email protected] [email protected] Don Clauson Daniel Nixon Mike Blackett [email protected] [email protected] Vice President J.R. Clisham Steve Novenstein Operations [email protected] [email protected] [email protected] Joel Keaton Timothy J. Dietz Jennifer L. Pettigrew [email protected] [email protected] Vice President Maureen Lee D. Carlos Kaslow Meetings & [email protected] [email protected] Sponsor/Vendor Relations [email protected]

Tom Comi Director, Communications SSA Foundation [email protected] SSA Foundation Board of Governors Marcus Dunn Director, Government Relations Joanne Geiler & William F. Kenney, Co-Chairs [email protected] Nancy Martin Wagner, Secretary Robert Schoff, Treasurer Michael A. Nunez, Liaison to the Board Anastasia N. Malagisi Director, Marketing & Outreach Paul Darden, John Gilliland, Nancy Gunning, Barry Hoeven, [email protected] Dean Keller, Maurice Pogoda, Patrick Reilly, Kenneth Woolley

Nichelle Nassif Director, State Association Management Mission [email protected] It shall be the Mission of the SSAF to provide timely, accurate industry information, com- munication and exceptional educational experiences for SSA members and owner-op- Joan Marsha erators and investors across the United States and in affiliated nations. The SSAF will Operations & Finance Manager sponsor an “SSA Foundation Forum,” a general session executive education program, at [email protected] both national SSA conferences and conventions on topical and cutting-edge topics of interest to the industry at-large. Also, SSAF will provide information, education and Jessica Morin Manager, Member Relations training as to the SSA-adopted “Code of Ethics” and by promoting respect for the anti- [email protected] trust laws of the United States and foreign nations that must be adhered to by all companies involved in this industry. The Board of the Foundation is authorized to recognize Kevin Carter accomplishments, achievements and significant landmarks within the industry, including Meeting & Marketing Coordinator serving as the Nominating Body of persons to the SSA Board for annual induction into [email protected] the Self Storage “Hall of Fame.” The Board of the Foundation may from time to time acknowledge persons both inside and outside the industry who have contributed to the D. Carlos Kaslow, Esq. betterment of the industry by way of special awards and recognitions. Also, the SSAF will General Counsel make charitable contributions to worthy causes, efforts and for educational purposes on [email protected] behalf of the self storage industry.

PAGE 4 SSA GLOBE DECEMBER 2015

EDUCATION National SSA Works Closely With States By Anastasia N. Malagisi, SSA Director of Marketing & Outreach

Your national Self Storage Association collaborates with representing the U.S. self storage industry before the U.S. and manages many of the state self storage associations Congress and federal departments and agencies. The Asso- to create a meeting place at the state level and to facilitate ciation is also quite active in representing the industry content from the national level. before state legislative and regulatory bodies. While we encourage all self storage professionals to join Over the past decade, the SSA has spent more than $4 the national SSA, it is imperative to also be involved at million influencing more than 60 relevant laws, as well as the state level. By definition, an association is a group of adding specialty licenses for the offering of tenant insur- people organized for a joint purpose. Forty years ago, our ance, authorizing reasonable late fees, dealing with aban- industry pioneers created a basis for what the Self Storage doned records and vehicles, and fighting the imposition Association should exemplify. It is why our logo includes of sales taxes on self storage rents in a dozen other states. the tagline, “Participate. Learn. Benefit. Succeed.” In an effort to better serve our state and national constit- uents, we have been upgrading our technology platform with a responsive website that will be an effective UPCOMING SSA EVENTS communications tool for delivering information in a timely manner. Our enhanced website will allow for social media 2016 Executive Ski Workshop integration and accessibility via smart phones and tablets. January 18 – 21, 2016 By visiting selfstorage.org, you can access resources such Vail Marriott Mountain Resort | Vail, Colorado as research and data, register for educational opportunities like our national conferences, learn about upcoming 2016 Spring Conference & Trade Show webinars, and stay connected with our latest news, all of March 30 – April 1, 2016 which is just a click away. Hyatt Regency | Dallas, Texas In addition to this communications tool, we are adding a monthly calendar (see left) in the SSA Globe magazine that 2016 Fall Conference & Trade Show will list upcoming meetings and networking and educa- September 6 – 9, 2016 tional opportunities. Our goal is to better serve our state and national members and provide relevant information Caesars Palace | Las Vegas, Nevada that will help you succeed in your business. If you missed attending your state meeting or would like to get more involved with your state association, In October, I attended the Maryland and Virginia SSA please contact Nichelle Nassif at the national SSA office annual meetings. More than 70 self storage owners, oper- at [email protected]. To view our SSA 40th Anni- ators, managers, vendors and other personnel gathered versary video, visit our YouTube channel (“Self Storage at each meeting to participate in a full day’s agenda that Association”) and click on “2015 SSA 40th Anniversary included an SSA overview, a state-of-the-industry update, and Industry Stats Video.” v information on respective state lien laws, and operational best practices for storage facilities. Not only were both state meetings well attended, overall Know What’s Happening! attendees seemed to be in a cheerful mood, optimistic about the industry outlook, and eager to network and Follow the SSA on LinkedIn, Facebook and catch up with friends. If you have not attended a national Twitter to get real-time updates on state conference or a state meeting, I encourage you to do so. In and national events. addition to the pertinent educational content that speakers present, the meetings also provide you an opportunity to discuss relevant and timely topics with your peers in a collaborative environment. In our business, sharing ideas and information leads to greater success for everyone. Our legislative achievements provide an appropriate example of this. The SSA is the registered lobbying entity

PAGE 6 SSA GLOBE DECEMBER 2015

Software you can count on GOVERNMENT RELATIONS CELEBRATING Regulations, Lien Laws Lead Agenda 30+ By Marcus C. Dunn, SSA Director, Government Relations Successful Years in Self-Storage If it moves, tax it. If it keeps moving, regulate it. Bills similar to SB533 have become law in 21 states. It And if it stops moving, subsidize it. simply allows storage operators and their employees to sell JN ~ President Ronald Reagan limited amounts of insurance without the extensive licen- sure requirements normally stipulated for anyone selling Our 40th president always got a laugh with his summa- insurance products. Lawmakers in Boston, and across the tion of the U.S. government’s relationship with American country, rarely object to the SSA’s model legislation, siding business. Perhaps the storage industry should take it as a with the argument that allowing the product benefits the compliment, since we are becoming more regulated. consumer, the state, and storage operators. Maybe it is another sign of a maturing industry, but the In addition to supporting “man on the street” perspec- fact is some areas of our business could run better with tives like Kane’s, SSA members are working to eliminate a little regulation. For example, if a self storage operator mandatory auction notices in newspapers—often an DOMICO CLOUD would like to sell a common sense product such as limited excessive and ineffective exercise for a storage provider. insurance, doing so with the guidance and support of the Fixing this outdated law has garnered increasing support Management & Accounting Software for Self Storage state government makes for a smoother process (legally among lawmakers who agree that antiquated notification and otherwise). practices are a burden to modern businesses. This was the message from Michael Kane of 126 Self Since 1984 This argument also extends to those states that still require Storage, who testified before the Massachusetts Joint certified mail notification when executing a lien. Despite Committee on Financial Services. Kane, who is also pres- electronic and less expensive methods of communi- ident of the Massachusetts Self Storage Association, went cating with customers and the public, a handful of states to Beacon Hill in October to support Senate Bill 533 (enti- still need to retool their lien laws—and they’re getting a Complete Control tled, “Relative to self-storage insurance”). forceful nudge from your SSA. Other matters the SSA continues to pursue deal with the disposition of vehicles in a lien situation, contractual value Investment Sales limitations, and late fees. These efforts will continue to Financing drive the agenda well into 2016. Advisory Services If you have an issue that needs attention, or if you recently advocated on behalf of the storage industry, please email You worked hard to build an your action items and stories to me at mdunn@selfstorage. org. Our system of government depends on the vibrant annuity for your family, so let us help and active participation by those governed. If we advocate Anytime. Anywhere. you spend more time with them. We together, our voice becomes that much stronger. Just ask v make selling or refinancing your Michael Kane. property easy. Spend more time with your family instead of managing all the details of your transaction. Don’t Get Left in the Dark!

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Visit our new website Give us a call Send us an email www.domico.com 1.800.688.6181 [email protected] Another Day in Paradise Storage facilities in a tropical location cater to a unique clientele. By Laura Fries

A tropical paradise is the dream for many, especially as the cold winter months take over. Perhaps it’s just a fantasy piña colada-filled vacation to escape the mounding Hawaii Self Storage said many of its customers store their surf snow drifts, a lucrative investment from rental income, or boards and kayaks horizontally to protect from damage. even the ultimate retirement goal. For some, however, an ocean view and a sea breeze is part “No problem with sand or salt water, as everyone usually of the normal work day. When you run a self storage busi- washes down at the beach. Units rent for $40 to $70 a ness in the tropics, sun, sand and surfboards are just part month. In addition, we rent stalls to accommodate boats, of your day’s work. jet skis and any other water vehicles. Our last three storage facilities were also built with extra-tall ceilings, up to 14 Shaun Salvador, vice president of marketing and sales for feet high, which provides our customers extra free cubic Hawaii Self Storage, explained that “kai” is the Hawaiian feet to store their tall surfboards, fishing poles and other word for ocean and is significant in Hawaiian culture and water gear.” the lifestyle of their islands. Renting storage space in a tropical location isn’t all just “We are blessed to have one of the best weather climates fun and games and sporting gear. Storage for the tropical on the planet and are surrounded by beautiful beaches homeowner is smart for several reasons. A carefree beach and oceans,” he said. “Besides some rare hurricane scares lifestyle requires a carefree home. A facility provides a and tropical storms, our weather is consistently warm 365 place to store the things vacationers might need in the days a year.” future without cluttering up the house on a daily basis. With the great weather comes a slightly divergent clien- Many rental investors and condo owners need a secure tele and a set of self storage needs different from those place to store personal belongings while they are back on the mainland. Chances are people have moved to, or on the mainland. And although a bigger beach is better, frequently visit, a tropical climate to take advantage of the folks in tropical climates tend to look for smaller rental outstanding outdoor activities available. But all of these units. Tom Gardner, director of operations for Fortress hobbies take up space, and with the cost per square foot Self Storage in St. Thomas, Virgin Islands, said his client in desirable locales at a premium, there usually isn’t room base varies from islanders to vacation rental owners and, for paddleboards, windsurfing equipment or surfboards occasionally, the wandering traveler who decides sponta- in your bungalow by the sea. neously to try and make a go of it in the beautiful, tropical locale. Space at a Premium “We have 5 x 5 x 4 units that tend to be popular with college “Besides having the largest inventory of normal storage kids who need someplace to stick their stuff,” he said. “They units, we have made some special accommodations for come here to bartend or waitress and live the island life for surfboard, paddleboard, canoe, and kayak customers,” said a while, and that is a perfect size for them. Salvador. “Space in Hawaii is at a premium, and renting a “We have charter boat operators and yacht owners that typical storage unit for odd-shaped items might not make come and go, as well as tourists that own rentals and sense, so we built secure drive-up storage areas that our need to store personal items on a continuous basis,” said customers can access from 5 a.m. to midnight. Our facil- Gardner. “Our facilities are perfect for excess equipment ities are fully gated with coded access, perfect for early like extra life preservers, ropes, tools and maintenance and late-night sessions since many customers like to hit equipment. If you are just doing a quick charter, you don’t the water before their normal work day.” need to take all of your tools with you.” In addition, Salvador said their Waikiki facility has 24-hour Another factor that separates Fortress Self Storage in St. access and staffing for added service and convenience. Thomas: the business isn’t constricted by the same laws “It’s open air in our covered garage, so [client] equipment is as their counterparts on the mainland. protected from the sun and always stays dry,” he explained. See Tropical Storage, page 12

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Island Time Tropical living follows a different clock than on the mainland, so self storage owners in sought-after locations often need hours that reflect beach life. Jeff Willits, site manager of Aloha Self Space is at a premium in a tropical paradise, so Hawaii Self Storage offers Storage in Lahaina on the island of Maui extended hours and uniquely sized units designed for island living. in Hawaii, said they offer extended hours space. We converted some 5 x 5 units to even smaller units, and 24-hour access to some tenants who need this for their about 5 x 5 x 5, and these are very popular as well. Some business—mostly for customers who store boats and need people have condos that they rent and only occasionally access very early in the morning. use themselves. They like to leave personal items in our “Any kind of real estate is at a premium on west Maui,” he smaller units, such as snorkel gear and holiday decorations.” said. “People tend to live in smaller spaces here than they Besides tropical weather issues, such as possible hurri- might on the mainland. Small 5 x 5 units are very popular canes and tsunamis, a tropical facility usually offers and help people living in condos with minimal storage customers information about keeping salt and sand off of

“Our facilities are fully gated with coded access, perfect for early and late-night sessions since many customers like to hit the water before their normal work day.” ~ Shaun Salvador, Hawaii Self Storage

their items before storage. It’s not unusual for ocean-adjacent facilities to offer tips on how to clean and store items like surfboards, kayaks, paddleboards and wetsuits. Many travel promotions show a colorful surf board resting against the outside of a beach villa. It creates a great visual and will get even the most snowbound mainlander dreaming of surf and sand. While storing your beach items outdoors may seem like a good idea, high salt content and even bright sun can damage equipment. Outdoor hobbies are investments. If you’ve spent the money and time to take lessons, earn certificates and travel great distances, storing your outdoor equipment properly is also a smart way to keep your investment—and possibly your safety—a top priority. And less maintenance means more beach time. v

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Wrapping Up 2015 End-of-year checklist can please your employees, community and bottom line.

By Laura Williams-Tracy

To start the new year off right, you’ve got to make sure Year-end brings thoughts of bonuses, budgets and big 2015 ends on strong footing. tax deductions. Those and other housekeeping tasks can December can be a hectic time for your personal life, but boost employee morale, elevate the business’s profile in storage operators say it can be a perfect time to make stra- the community, and position the owner for a better tax tegic moves that position the business for the coming year. outlook come April. “The end of the year is a good time for thinking. It’s not Here are some facets of the business that shouldn’t fall the busiest season,” said Mitchell Danzis, president of through the cracks at year-end. Storage Station in New York and New Jersey, who recently completed the sale of his six-store portfolio. “As a small- Employee Bonuses and Thank-Yous to mid-sized operator, we were very big on planning. If I Bonuses for high-performing employees, along with a didn’t sit down with our director of operations and have a sincere expression of appreciation, are obvious ways to meeting with our facilities manager, we couldn’t function retain valued employees. Many owners follow a formula in the next year.” to provide employees with a bonus, often equivalent to about a half-month’s pay. Left to right: Alex Patterson, Darlene Hughes, Sandy Jermann, Shari Moore, Vanessa Moore See Wrapping Up, page 18

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To learn more, call 800.866.1144 or visit www.yardi.com/genesis2storage. Wrapping Up, from page 16 “Every manager I’ve ever talked to says they wish they were David Milam, owner of Highway 5 Self Storage in Marietta, appreciated more,” Smith said. “If you are an owner, go sit Georgia, and a certified public accountant, said bonuses with your manager, buy them lunch and tell them what should always be paid through the payroll system and they are doing that you like. A manager can make or break reported on the employee’s W-2 form, never “under the your business.” table.” A grateful owner who wants to ensure a valued employee doesn’t feel the sting of tax withholding from Spend Money on Needs their bonus can increase the bonus to cover the with- It’s the season for shopping, and it’s a good idea to think holding, Milam said. about purchases for the business. Danzis said his approach to bonuses evolved over the years. Needed capital improvements can be completed before Most recently, he did away with end-of-year bonuses in the full force of winter hits and be depreciated in the favor of quarterly bonuses for meeting goals on units following year, while other purchases can be expensed in rented, retail sales, and increases in net operating profit. the current tax year. Purchases of items that are financed— “I felt it was good motivation for employees and gave them such as a new golf cart—can be taken as a deduction for multiple opportunities to earn extra income,” Danzis said. the full price of the asset even if payments will be made “People seemed to respond to it and it was an enticement over several years. when we were out trying to hire new employees.” “Don’t buy anything just for the tax deduction,” Milam said. Bonuses are nice for valued managers who are crucial “Only do it if you actually need something.” to well-run facilities, but the bonus alone might not Likewise, businesses operating on a cash basis should pay communicate all the appreciation a manager wants to all of the bills they are able to pay at year-end in order to show, said Magen Smith, a CPA in New Iberia, Louisiana, take a tax deduction for those business expenses. who focuses on serving the self storage industry. Smith’s first job out of college was managing a new storage facility, and she applies that knowledge to bookkeeping, auditing, Charitable Contributions manager training and consulting to the industry. Giving to charity by December 31 enables the business to take a deduction on the coming year’s tax return. Financial advisors suggest getting a receipt for all contributions. Marc Smith, president of Personal Mini Storage in Orlando, Florida, has for years conducted a toy drive at year-end to benefit children. This year the company is conducting its first coat and blanket drive to help those in need. Smith said it’s important to him that the business engages in the community, and he said employees enjoy being part of the giving. This year the team added Breast Cancer Awareness to its charitable endeavors. “We have an employee who faced a breast cancer diag- nosis, and the team wanted to do something to support her,” Smith said. Fellow employees joined in October to wear pink Personal Mini Storage t-shirts on Fridays to raise awareness of the disease. At Pegasus Group, a real estate investment and management company specializing in self storage, individual properties participate in local charities, but the company as a whole supports an annual Toys for Tots drive, said Bob Dailey, a partner with the California-based company operating 60 properties throughout the U.S. “We also try to donate one unit per property to a local community organization,” Dailey said. Self storage units can be a valued donation to charitable organizations such as churches or Boy Scout troops that might have supplies, gear or donated goods to store.

See Wrapping Up, page 20

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800.833.9296 • CHATEAUPRODUCTS.com Wrapping Up, from page 18 The structure adds a layer of protection between the self storage business, which has few assets, and the investment Milam said he donates space to a local animal shelter, but in the real property. The arrangement doesn’t necessarily there’s not much tax benefit. offer significant tax savings, Milam said, but it clearly delineates what are operational issues for the self storage “You have to be careful, because if you are very benevolent company and who controls the hard assets. Milam said you’ll find yourself with no units to rent,” Milam said. “For if he ever decides to sell the storage business he could many of us, occupancy is so high it’s hard to give away maintain ownership of the building. space.” “I personally think that’s the way everybody ought to be If a storage operator is looking to earn good will in the set up,” Milam said. community, Milam recommends sponsoring other groups, such as a billboard at a local high school or t-shirts for a soliciting organization. Checking the Numbers “We always try to make that connection that would put our Magen Smith recommends owners check their accounts name in front of potential renters.” receivable to determine if any debts can be declared bad and thus be written off. Strategic Planning “If you are on an accrual basis, that’s income that you never got in your bank account. If it’s not going to be collected it Year-end is a good time to review vendor contracts and takes it out of your income,” she said. “If you are on a cash expenses, review the property management model for basis, then you want the money off your report.” appropriate pay rates, examine technology improvements, training procedures and promote successful employees. Checking the numbers also means reviewing rents and checking your performance against the competition, It’s also a time to think about the structure of the busi- Smith said. ness. Milam and his partners created EDM Holdings, a C corporation that owns the building and land. Milam then “Are there a lot of people paying less than street rent? If you leases the physical property to his business, Highway 5 Self haven’t shopped your competitors, now’s the time. Make Storage, which pays monthly rent. sure you are competitive in the market and that things haven’t changed.” v

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The old self storage adage that it is tion. Here is a checklist of things you few secrets. If you are friendly all about “location, location, location” can do to size up the competition: and open, perhaps you’ll not only may be true, but it should require an 1. See if they have a strong commu- make a friend with your compet- addendum that basically says “and nity presence. Are they getting itor, but be able to learn some of the competition.” flyers out to your neighborhoods, the elements that are leading to Nobody denies that picking a good using local real estate firms as their success. You might also learn location with plenty of drive-by references, offering units for good of some shortcomings that will traffic and easy access are key ingre- causes or hosting special events? provide you insight about things dients to a facility’s success, but what Are they advertising? If the answer you could do to get an upper hand. if a facility a mile down the road is is “yes” to all of the above, you 4. Even if your competitor is not doing a bang-up business of its own? better be ready to step up your doing much to be active in your The best location in the world may game. community, you should. Good not help you overcome a gung-ho 2. Check out their facilities. What word-of-mouth is worth its competitor. makes them stand out? Do they weight in gold. Hosting chamber For many storage owner/operators have a clean, attractive building of commerce gatherings is always and managers, sizing up the compe- with appealing architecture and a great idea, as your networking tition may be fairly low on their list landscape? Perhaps you can get a efforts could establish friendships of priorities. But is that wise? What if friend to go by and act as if he or with local business leaders. that competitor has a strong presence she is interested in renting from Always remember that winning in the community, organizes great your competitor and get a first- any battle usually involves knowing events and seems to have the magic hand look at how your compe- your enemy. And while self storage touch when dealing with customers? tition handles its current and competitors may not be enemies, prospective customers. they could very well be factors in the Ignoring them might be the worst v thing you could do. Just ask Lecia 3. Go by and say “hello.” Self storage success or failure of your business. Hernandez, manager of Dollar Self is one industry in which there are Storage in Santa Fe Springs, Cali- fornia. She said her first mission when coming on board was to eval- uate nearby facilities and enhance the benefits of her own. “My top priorities were to do a good job of marketing my facility and to get involved with my local chamber of commerce,” she said. “I joined forces with one of the directors of the chamber to get our name out there, got involved with the business expos and generally did as much as I could to get our name recognized in our community.” First things first, though: “It all started with evaluating my competitors,” she said, “to see what they were doing and how I could not only match up with that, but go it one better.” Indeed, there is much that can be learned by checking out the competi- Lecia Hernandez, manager of Dollar Self Storage, said she is always aware of what nearby facilities are doing.

PAGE 26 SSA GLOBE DECEMBER 2015

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Self storage owners, managers, investors and suppliers convened in October at the NH Grand Hotel Krasnapolsky in Amsterdam for the annual FEDESSA European Conference & Trade Show. With more than 410 people at the two-day event, this year’s attendance matched the numbers from the event in London two years ago, a record number to-date. The event was a huge success, with a range of speakers covering topics such as finance and economics, improving sales conversations, and using CRM to improve your business. One of the most anticipated speakers was Justin King, former CEO of Sainsbury’s, who shared his experience and advice on leadership and how to grow your business internally. Another popular speaker, Michael Tate, shared an entirely new presentation on how to convert storage leads into sales. The sessions also included a number of panel discussions, in the amount of space in the past 12 months. The survey on topics such as the state of the real estate and self storage also showed that 75 percent of operators expect next year market, legal tips, and a perspective from industry opera- to be more profitable, and many are looking to expand tors. At the end of the second day, delegates had a chance over the next three years. to speak directly with some of the speakers and industry experts in a roundtable session. The FEDESSA conference also included networking events each evening. This year, the welcome dinner was This year’s event also featured the largest self storage trade held aboard The Prins van Oranje, a fully restored Dutch show outside the United States, with a number of new saloon boat. Nearly 300 people dined while enjoying a exhibitors bringing innovations and ideas to the industry great view of Amsterdam as the boat cruised through the along with the experienced suppliers returning with their city’s world famous canals. expertise and long-standing support of the industry. On the second night, the gala awards dinner was held in The large number of attendees and new suppliers is an the grand ballroom at the Krasnapolsky, celebrating the indication that the industry continues to grow. This was achievements of the industry. Shurgard Europe won the backed up by data from the European Annual Survey, Best Facility Award (for its site in Lundavagen, Sweden) released on the second day of the conference. This is the and Best Manager Award (Nico Gast from the Nether- fourth European Annual Survey to be released, and the lands). Storage King (UK) won the Charity Initiative first to be produced in conjunction with property advi- Award, and Easybox took top Business Initiative honors sors JLL. for its video sales link. The survey showed a 7.1 percent increase in the number of The 2016 European Conference & Trade Show will be held self storage facilities in Europe and a 4.9 percent increase in Barcelona, Spain, October 5–6. v

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PAGE 32 SSA GLOBE DECEMBER 2015 ? ? ? QUESTIONS for the Self Storage Legal Network

? Each month SSLN partners Carlos Kaslow and Scott Zucker will select a ? ? question from a SSLN subscriber on an important self storage legal issue and ? provide their best advice on dealing with the problem.

Question: Our lease has a provision titled “Notice to has been left in the space because the tenant has already Vacate, Termination, or Abandonment” which states agreed to that minimum amount in the lease. But this may that a minimum cleaning and disposal fee of $100 will be not cover the dump fee. This is an out-of-pocket cost that charged for clearing out any property that has been left in is being incurred by the facility. A tenant could claim that the space by the tenant. The problem we have is that it can the $100 fee covers both the labor costs and the dump take several hours to clean out an abandoned unit and the fee. But again, you used the word “minimum” in the lease. dump charges $96 for each load that we drop off. Should To avoid any disputes about what you are charging, it may I have two charges—one for labor and another for dump be better to state that the tenant will be charged a $100 charges—or should I charge a total fee of $196? It’s hard to cleaning fee plus all out-of-pocket expenses incurred by know what to do when larger units take all day to clean the facility including disposal charges. If this language is out and the dump fees are so high. used in your lease it would be difficult for the tenant to contest a $196 charge for cleaning out the space and the Answer: Your question is a good one since facilities dump fee. However, based on the language of your lease, often incur costs when vacating tenants leave property in it still seems appropriate to charge the $196 as one fee; their spaces. If charges are not clearly stated in the lease that amount includes your removal of the property and or facility rules and regulations, you may not be able the cost you incur to take it to the dump. to recover these expenses. There are two basic ways to While you have a legal right to collect the cleaning fee address customer fees in a lease. One is to identify the when property is left in the space, it can be difficult to type of cost the facility may incur and simply state that get the former tenant to pay these charges. If the tenant the tenant will be responsible for the actual costs incurred does not pay the bill for cleaning the space you can refer by the owner. the amount owed to a collections agency or bring a small The other is to estimate the costs and state a specified claims suit to recover it. amount. When charges are specified in a contract, such as After a tenant has vacated the facility, getting the former a lease, they are referred to as liquidated damages. It is an tenant to pay anything can be challenging. If you want to amount that both parties agree is a reasonable estimate of protect yourself and ensure that you recover some of these the costs the facility will incur. The facility is not required costs, consider using a cleaning deposit. Self storage facil- to keep track and itemize the cost it incurs. The tenant is ities can require such deposits in the lease. The deposit is charged the amount stated in the lease. What you have in returned if the tenant removes all the property and leaves your lease by describing the “cleaning and disposal fee” as the space broom clean. While requiring a deposit of $200 a “minimum” is a hybrid of the two types. may not be possible in the current market environment, By stating the minimum fee, the tenant has agreed that you even a $50 deposit may be a sufficient incentive for many are entitled to charge a “minimum” fee of $100 if property tenants to clean out their space. If not, you can keep the is left in the space. Your minimum charge relates to the deposit. Unlike residential rentals, most states do not regu- labor costs involved in moving the property out of the late commercial deposits. However, a few states do limit space and getting it to the dump. When you add the $100 commercial deposits, so it is best to discuss the amount charged to their bill, it cannot be contested when property of your deposit with your attorney. v

DECEMBER 2015 SSA GLOBE PAGE 33 PAGE 34 SSA GLOBE DECEMBER 2015

WHO SHOULD ATTEND? SSA’s Executive Ski Workshop is geared to self storage owners who are eager to strengthen their knowledge of the industry, hear what’s on the horizon, gain insights on facility operations, and find out about some of the most critical challenges the industry is facing today. For 30 years, this event has attracted top industry professionals. If you’re new to self storage, networking opportunities abound with not only our speakers, but with other workshop participants as well. And, of course, if you ski or board…that’s a great bonus! VAIL, COLORADO Vail – “Like Nothing On Earth!” Coveted as one of the largest ski resorts in the world with more than 5,200 acres of skiable terrain, seven legendary Back Bowls spanning seven miles, and the most groomed terrain on the planet, Vail has been an extraordinary winter vacation destination for passionate skiers and snowboarders for more than 50 years. It is home to world- class athletes during the U.S. Ski Team early-season training sessions in Golden Peak, the Burton US Open Snowboarding Championships and the 2015 World Alpine Ski Championships. Under blue skies more than 300 days each year, friends and families reconnect and celebrate here from year to year and generation to generation. The vacation experience is exceptional, from the Vail Ski & Snowboard School to events, activities and festivals, shops and spas, abundant culinary experiences and luxurious accommodations. Coupled with the vision inherent in the spirit of Vail’s founders, and a modern day commitment to excellence in all aspects of guest service and operations, Vail is a mountain resort like nothing on earth. THE VAIL MARRIOTT MOUNTAIN RESORT Nestled at the base of Vail Mountain, the Vail Marriott Mountain Resort in Lionshead Village is one of Colorado’s most celebrated resorts. Our Vail ski resort is just 150 yards from the Eagle-Bahn Gondola and offers relaxed lodging options for daredevils, daydreamers and those seeking a little adventure. Featuring all the hospitality and charm of a European ski and spa resort, the Vail Marriot Mountain Resort is the destination of choice for vacationers seeking the exceptional. The natural beauty that surrounds our breathtaking Vail luxury resort is reflected in a chateau atmosphere of warm elegance, complete with rich wood accents, cozy rooms with plush beds, heated pools, outdoor recreation and a luxurious spa. Call The Marriott at 800-648-0720 and reference our group name Self Storage Association to get our group rate. Reserve your room now, DON’T DELAY! Our block of rooms typically fills prior to the cut-off date (Dec 27th, 2015), and we can’t guarantee the SSA discounted rates (beginning at $310, plus tax) once that happens. WHAT IF I DON’T SKI? If you don’t ski or board (and there are quite a few attendees who don’t), no worries! The hotel concierge can give you a long list of activities to keep you busy, if that’s your desire. Great shopping and restaurants abound in Vail. Linked by pedestrian friendly heated streets, the village is a perfect place for a family stroll after skiing or a bar-hopping night out on the town. The country’s largest free transportation system runs frequently, making it easy to access almost anywhere in the Vail area without touching your car. It’s almost like the whole town is “ski in, ski out”. In addition you can partake in Snowmobiling, Spa visits, and plenty of Après Ski. Will you be able to fit it all in? We challenge you to try! OPENING NIGHT RECEPTION Our opening reception on Monday (January 18) will be an excellent opportunity to meet and greet your industry friends. We’ll have plenty of food and libation for all registrants! Pick up your registration materials and “talk business,” or plan your extra- curricular activities with new and veteran workshop attendees. Whether you’ve spent the day in transit or on the slopes, you’ll find this to be a fun and relaxing atmosphere. PROGRAM OUTLINE (Subject to Modification) Monday, January 18 5 pm Welcome Reception Plenty of networking, food, and beverages. Pick up your registration packet and mingle with colleagues. Tuesday, January 19 6:30a Yoga and Stress Reduction Relax, release stress, and energize yourself in this popular Ski Workshop activity. Registered guests are also welcome. 7:30a Hot Breakfast Buffet If you arrived too late for the reception, you may pick up your workshop materials this morning at breakfast. 8:25a Introductions and SSA News 8:45a “State of the Industry” Panel: Charles Byerly, Westport Properties Inc.; Steven Cohen, Guardian Storage; Meisha Wilson, Hide-Away Storage; Guy Middlebrooks, CubeSmart; Noah Springer, Extra Space Storage; Patrick Reilly, Urban Self Storage Inc. (Moderator) This annual update has become a very popular workshop session. Hear what veteran self storage owners think as they react to details of a data study on self storage operational expenses and share their experiences and compare data from markets across the country. They will also discuss what they see on the horizon for self storage. 10:30a Leisure Activities Ski or snowboard with your SSA friends. Check with the hotel concierge for suggestions on other activities, or spend some time networking with non-skiers, or relaxing in the spa! 5:30p Cocktail Reception Celebrate this great event! Spend some time with other attendees before heading out to dinner. Wednesday, January 20 6:30a Yoga and Stress Reduction Another great session to start your day on a positive note! 7:30a Hot Breakfast Buffet 8:15a Roundtables Always a popular segment of our Ski Workshop, industry experts will lead the discussions. We’ll have several “turns” that allow you to table-hop to different topics. 9:15a “Life Before and After an IPO” Arlen Nordhagen, National Storage Affiliates National Storage Affiliates Trust (NYSE: NSA) completed their Initial Public Offering in April 2015 as the fifth publicly traded self storage REIT. Arlen Nordhagen, Founder and Chief Executive Officer, will offer his insights related to the complexities of this achievement - from the initial NSA concept through the Opening Bell ceremony at the New York Stock Exchange. In addition, he will share how life has changed now that he is CEO of a public company. Arlen will touch on topics including the greatest rewards, the biggest surprises and the importance of unwavering focus. 10:00a “Self Storage Economic Outlook” Christopher Thornberg, PhD., Beacon Economics What kind of economic challenges do we as self storage owner/operators face in 2016 and the future? Christopher Thornberg is an expert in the study of regional economies, real estate dynamics, labor markets and business forecasting. 11:00a Skiing and Leisure Activities: By popular demand: The rest of the day is open for attendees to hit the slopes, practice for the big race, shop, go snowmobiling, or just relax in the Spa before heading out to dinner. 1:30p The Dual Slalom Race All registered guests and workshop attendees are welcome! Boarders and skiers alike will vie for medals in this annual event (subject to conditions on the race course). Thursday, January 21 6:30a Yoga and Stress Reduction Another great session to start your day on a positive note! 7:30a Hot Breakfast Buffet 8:30a “2016 Legal Update” Carlos Kaslow, Esq., and Scott Zucker, Esq., Self Storage Legal Network Topics to include statutory updates and operational changes to manage new laws, case updates, strategic review of pending cases around the country, and more! 10:15a Skiing and Leisure Activities 5:15p Keynote Motivational Speaker – Ian Taylor On May 23, 2008, Ian Taylor became the youngest Irishman to stand on the top of the world, after previously being told by two professional climbers that he wasn’t the right material for Everest. He braved his own demons and the mountains and saved a fellow climber’s life along the way. Ian’s is a true story of teamwork, drive and ultimately success. Based in the US and Ireland, Ian has years of experience managing teams in a business environment. He also leads and trains teams for mountain expeditions around the world and has done so with great success. Ian has climbed Kilimanjaro 15 times now, aiming for 50 summits and he has led hundreds of people in reaching their goals in the mountains. Ian manages his own trekking company, Ian Taylor Trekking, training teams for their treks around the world. 6:30p Closing Reception and Dinner. Lots of fun and some more great networking here! This special event is included in your registration fee.

YOGA FOR EVERYONE These early morning sessions continue to be popular with our workshop participants. Our instructor conducts the classes so that “yogis” of all levels will beneﬁt. You’ll come away energized, limber, and stress free…and with a new sense of appreciation for all of the muscles you re-discovered on the slopes. DISCOUNTED LIFT TICKETS We have arranged for discounted lift tickets for skiers and boarders. All workshop registrants will receive an order form to pre-order tickets. We’ll make arrangements for you to pick them up when you check into the Marriott. INFORMAL ATMOSPHERE Previous attendees tell us they love the informal nature of the Ski Workshop. Networking is easier, packing is certainly less of a hassle, and it’s nice to get away from business attire. As you plan your trip, pack jeans, khakis, turtlenecks, sweaters, hiking shoes and boots. Leave the suits, ties, and cocktail attire at home…even the Closing Night Banquet is casual. CLOSING NIGHT RECEPTION & DINNER Thursday evening will be a great close to our Ski Workshop. A gourmet meal, great fellowship, and lots of laughs await. The closing banquet is included in your registration fee. If you are with friends who would like to join us, but are not registered for the Workshop, you may purchase additional tickets for them under the “Guest Registration” category. SKI 2016 REGISTRATION INFORMATION To register, complete this page and mail or fax to SSA with payment. Please PRINT LEGIBLY or type!

Company: ______

SSA Member? _____ Yes _____ No SSA ID# (if known) ______

Address: ______

City / State / Zip: ______

Phone: ( ______) ______Fax: ( ______) ______

Number of facilities own/operate: ______Net rentable square feet: ______

FIRST REGISTRANT from Company: GUESTS/SPOUSES (those who are not First or Additional Reps): Name: ______Name: ______

Badge Name: ______Badge Name: ______

Adult $ ______Child $ ______Title: ______For additional “Guest Registrants,” please copy this form. E-mail: ______$ ______TOTAL FEES ENCLOSED $ ______SECOND REGISTRANT from Company: PAYMENT : Registration will not be processed without payment. Name: ______Send a check payable to SSA in US funds, or provide credit card information as follows: Badge Name: ______Visa MasterCard AmEx

Title: ______Card #: ______

Exp. Date: ______Billing Zip Code: ______E-mail: ______$ ______Cardholder (print): ______THIRD REGISTRANT from Company:

Name: ______Signature: ______

Badge Name: ______RETURN REGISTRATION FORM TO: Jennifer Pettigrew, Vice President SSA Meetings Department Title: ______4189 Edinburgh Drive Cincinnati, OH 45245 E-mail: ______$ [email protected] For more “Additional Reps,” please copy this form. Or fax with credit card info to: 513-843-6944 If you are unable to attend, you may send someone else in your place at no additional charge. Please notify SSA Headquarters as far in advance of the workshop as possible. Notification must be sent in writing. Cancellations emailed, faxed or postmarked by January 6, 2016, will be subject to a $50 per person cancellation fee, with the remainder refunded. No refunds will be granted for cancellations received after January 6, 2016. Questions? Call Jennifer in the SSA Meetings Department at 513-843-6943, or [email protected]. FEES ENTIRE WORKSHOP GUESTS / SPOUSES Fees include workshop materials, breakfast buffets, refreshments, Fees include receptions, yoga, the Ski Challenge and the receptions, yoga, the Dual Slalom Ski Challenge, and the Closing Banquet. Closing Banquet. Does not include workshop sessions. By 12/18 After 12/18 By 12/18 After 12/18 SSA Members ...... $625 ...... $725 Adult ...... $275 ...... $300 Non-Members ...... $800 ...... $900 Children (under 18)...... $100 ...... $125 Additional Representative/Member ...... $525 ...... $625 Additional Representative/Non-Member ...... $700 ...... $800

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DECEMBER 2015 SSA GLOBE PAGE 41

If you have not joined the Alabama Self Storage Association, we want you as a member of our team. Join today and take advantage of all of the wonderful benefits for all of our members. Some of those benefits include affordable membership, advocacy and keeping an ear to the ground in Montgomery, news and information, education programs, networking and informative meetings, communications and publications, national association relationship and much more. Join us today, as membership in this organization can make a difference. For more information contact us through our website at www.alabamassa.org, call Brent Fields at 205-281-9268, or email [email protected]. Alabama Arizona alabamassa.org azselfstorage.org It is hard to believe that 2015 is Between your Halloween candy and about to be over and that there are We will be announcing the date and Thanksgiving turkey, we hope you only a few weeks until Christmas. speaker lineup of our annual Winter squeezed in AZSA’s educational The Christmas season brings to us Conference and Trade Show this workshop in Tucson, November a wealth of fun movies, songs and month. We are wrapping up our 19, at the Arizona Riverpark Inn, traditions. My personal favorite is initial planning stage of the event 777 W. Cushing St., 6:30–8:30 p.m. the movie “It’s a Wonderful Life.” and we are excited about this year’s This is the same workshop that was Although not an instant classic at show. You will be receiving additional presented in Laughlin on October 15 the time of its release in 1946, it has information regarding the event in and in Phoenix on October 22 at the grown to become one of the most the mail in the coming weeks. DoubleTree Inn Suites, 320 N. 44th beloved Christmas movies of all time. St., also 6:30–8:30 p.m. It will be The board of directors is still consid- The life lessons that we can all glean repeated again in Yuma on January ering the possibility of seeking legis- from George Bailey are invaluable. At 26 and broadcast to the rest of the lative changes to the Self Service the end of the day it is a wonderful state via webinar in March. reminder that it is not about what Storage Act of 1981 during the 2016 Sue Haviland, owner of Haviland you have but who have you impacted. legislative session. We are continuing Storage Services, provides training, The more important question to to meet with our lobbyist and spon- consulting and management to ask is not What have I gained?, but sors and weighing all options. We the self storage community. The Who did I influence? Every one of us welcome your thoughts on this issue. presentation in Tucson was: “Self- reading this has all overcome some- As we continue to grow as an orga- Storage Buying Behavior: What thing. There is no such thing as an nization we would like to remind Your Customers Really Want.” Sue easy road to success. We have all everyone that we covet your input. addressed how consumer buying worked long and hard to build our We always look to our members to habits apply to our industry, what businesses and careers. With that in give us new ideas and to make recom- drives someone to buy or not, how mind, George Bailey reminds us that mendations and suggestions on how to attract customers, the secrets although we all have it hard at times, we can better assist and serve you. of superstar sales people, and the we all have the opportunity to make If you do have any comments, ideas importance of selling your facility’s a difference in someone’s life each or suggestions, please send them to features and benefits. and every day—and that is ultimately Brent Fields at williambrentfields@ what really matters. gmail.com. Your suggestions and As always, the chair of AZSA’s Legal and Legislative Committee, Richard With that, we wish you and yours a comments will go directly to the Marmor, Esq., helped you overcome very Merry Christmas and Happy association board of directors for Holidays. consideration. See Across, page 44

DECEMBER 2015 SSA GLOBE PAGE 43 Across, from page 43 Registration for both events will be open in early December. Visit our legal challenges in a session devoted website or call us to learn more: to your questions at the workshops in 909-912-1962. Book your hotel rooms Phoenix, Tucson and Yuma. at both locations early. The 18th Annual Arizona Self- Alabama Do you have a manager you would Storage Conference, Trade Show & Arizona like to recognize? Each month the Golf Tournament will be April 11–13, CSSA selects a “manager of the Arkansas again at the Wild Horse Pass Hotel California month” to highlight on our website & Casino. Golf will be back at the and social media feeds. Send in your Colorado Whirlwind Golf Club, co-located manager’s entry with a brief descrip- Connecticut with the conference venue, and will tion explaining why they should be Florida be a Pro-Am event. AZSA’s annual considered for our prestigious honor. Georgia show will feature leading educators Winners will be recapped in the final Idaho and top national speakers, more than 2016 newsletter that goes out to the Illinois 60 exhibits, and fabulous networking entire California self storage industry. Indiana opportunities. Exhibit information Kansas will be available at the end of this Have you taken advantage of our new, free human resources hotline Kentucky month. Watch for details on www. exclusively for CSSA members? Do Louisiana azselfstorage.org and in your inbox. not miss out on this valuable benefit. Maine For more information, contact AZSA Contact our office for your exclusive Maryland Executive Director Anne Mari members-only hotline telephone Massachusetts DeCoster at [email protected] or number. The hotline is brought to Michigan 602-374-7184. CSSA members by the California Minnesota Employers Association. Mississippi The CSSA’s 2016 calendar of events Missouri Arkansas has gone live. Visit www.california Nebraska arssa.org selfstorage.org to Learn more about Nevada Interested in becoming a member upcoming events. We look forward New Hampshire of the Arkansas Self Storage Asso- to seeing you soon. New Jersey ciation? Contact the ASSA offices at New Mexico 501-607-4775 for more information. North Carolina Colorado North Dakota coloradossa.com Ohio California The annual membership meeting Oklahoma californiaselfstorage.org was held on October 16 and was a Oregon The 3rd Annual West Coast Self huge success! Our theme, “Revenue, Pennsylvania Storage Owner’s Summit returns to Revenue, Revenue!” focused on ways South Carolina The Westin Verasa in Napa Valley, to increase and manage revenue. The Tennessee May 4–6. This year’s event will state of the Colorado self storage Utah include our special “Small Owners industry report by Ben Vestal, Argus Vermont Forum” meeting once again and Self Storage Sales Network, gave us Virginia will provide vendors and operators a look at where the market is today Washington State plenty of opportunities to learn and and what it looks like, as well as the Wisconsin network. growth taking place along the Denver SSA Asia The 12th Annual Self Storage Owner’s front range. SSA of Australasia Summit returns to the Balboa Bay In our segment “Do You Have Room Brazilian Self Storage Group Resort in Newport Beach on July 21. for Extra Revenue?” a knowledgeable Canadian SSA Join the CSSA and our event partner, industry panel discussed the pros and Federation of European Talonvest Capital, as we take an cons of adding storage for RVs, boats Self Storage Associations in-depth look at the current state of and trailers if you have outdoor space Japan SSA the self storage industry with a focus that is not being utilized. Amanda Rental Storage Assoc. of Japan on the capital markets, acquisition Ferguson, Sparefoot, discussed Latin America SSA and development trends and the “Maintaining Revenue and Income Mexico SSA latest in self storage news. Growth In a High-Occupancy

PAGE 44 SSA GLOBE DECEMBER 2015 World” and the math on rethinking itor and sponsor registration opens Club. There is always a program, your occupancy. Jeff Kinder, Advan- soon. Registration for the event will often with a nationally recognized tage Advisors, brought the meeting open early in 2017. Check www.Flor- speaker. Members and nonmem- to a close by wrapping it up with idaSSA.org for the latest information bers are welcome. Membership dues “Revenue Management: Making the on next year’s show. are $250 per calendar year (January– Most of What You Already Have… FSSA hosted its second major event December). Join the GASSA today! Opportunities to Do the Best You of 2015 on November 5 at The Yacht GASSA launched a series of regional Can with What You’ve Got!” Club, A Disney Resort, in Orlando. educational meetings this year in The attendees left with valuable infor- The Owners, Operators and Investors addition to its monthly meetings in mation and ideas to consider when Summit featured several industry Atlanta. We have had great success it comes to their “Revenue, Revenue, keynotes plus a government rela- in participation so far in Rome, Revenue!” tions update from the FSSA lobbyist. Savannah, Valdosta, Macon, Augusta, If you missed it, you missed a great Columbus and Gainesville, getting to event that offered three networking know more industry members and Connecticut sessions including a reception on the providing helpful market updates ctssa.org dock with optional tickets to Disney’s and education. CTSSA members enjoy educational Wine and Food Festival. Next year’s We had a great meeting with the meetings and networking luncheons, Summit will be held at the same great South Carolina Self Storage Associ- free training webinars, quarterly location on November 10. ation in Savannah in October, and we newsletter, library of documents, Every year FSSA hosts six training want to say a big “Thank you!” to all website, and additional benefits from webinars. The website is constantly who attended, sponsored, exhibited SSA including a subscription to the being updated as dates and regis- and spoke at the 2015 conference. SSA Globe. tration opens, so check www.Flor- Planning for 2016 will start soon. If you are a facility owner in idaSSA.org often for the latest. The Second Tuesday of the month Connecticut, remember that a webinars are free for members and luncheons are from 11:30 a.m. to strong membership results in a more $49 for nonmembers. If you’re a 2 p.m. at The Georgian Club, 100 commanding presence at the State member and haven’t been receiving Galleria Parkway, Suite 1700, Atlanta Capitol. If you aren’t a member, join our notices, add your email address (members: $30, nonmembers: $35). today so your voice is heard at the to your member record or contact Please RSVP to Executive Director Connecticut legislature. The CTSSA the office at 863-884-7204. Samantha Kilgore at gassa.org@ membership application is online at A strong membership results in a gmail.com, phone 678-764-2006, or www.ctssa.org, or call the office at more commanding presence with fax 706-883-8215. 860-228-3624 and become a member legislators. If you aren’t a member, immediately. join today so your voice is heard. Idaho If you would like to be added to the The FSSA membership application is CTSSA legislative mailing list, or if online at www.FloridaSSA.org, or call idssa.org you are interested in advertising on the office at 863-884-7204 and we’ll Hello, members of the IDSSA! Can our website or in the CTSSA news- mail an application to you. you believe that the final month of letter, Insights, send your request and If you would like to be added to 2015 has arrived? We sure cannot contact information including email the FSSA mailing list, or if you are believe how fast the year has flown address to CTSSA, P.O. Box 354146, interested in advertising, send your by for the association. Now that Palm Coast, FL, 32135; 860-228-3624 request and contact information winter has arrived in full force, make phone; 860-228-1337 fax; or email including email address to FSSA, PO sure you keep your facility prepared [email protected]. Box 354146, Palm Coast, FL 32135, for inclement weather. Storms can call us at 863-884-7204, or send email appear quickly and make conditions to [email protected]. hazardous, especially around your Florida facility. Regardless of the weather, floridassa.org Georgia make sure your business is prepared The Florida Self Storage Association to remain open. One thing is for sure (FSSA) has finalized its 2016 Confer- gassa.org in our industry: tenants will continu- ence and Expo program. The Expo The Georgia Self Storage Associ- ally access their units year-round, so will be May 11–13 at the Embassy ation (GASSA) continues to meet providing easy accessibility should be Suites Orlando – Lake Buena Vista on the second Tuesday of each a top priority. South (just down the street from month for networking, luncheon As an official charter association the Disney theme parks). Exhib- and board meeting at The Georgian of the national SSA, we have been See Across, page 46

DECEMBER 2015 SSA GLOBE PAGE 45 Across, from page 45 edge and insight on the complex serving as the legislative voice for self subject. At the end of the day, Scott storage owners and operators alike. working hard building a base of Zucker, one of the attorneys of the Central to this goal is our ongoing support here in Idaho. The IDSSA is Self Storage Legal Network, gave effort to modernize the Indiana lien looking into potentially updating lien an in-depth overview of the Illinois law. Thanks to these efforts, changes law provisions consistent with recent lien law. We often receive questions including greater notification options improvements in other states. We from our members about lien issues, during the default process as well know how important these changes so we know that attendees truly as modified vehicle lien and value can be for your business, so we want appreciated his analysis. If you have limitation provisions have served to to get started as soon as possible. any comments about the meeting or critically strengthen the self storage Please remember, in order for our suggestions for next year, please let industry in Indiana. association to grow and begin us know by emailing ILSSAExecDir@ Have you looked into becoming a reaching its true potential, we need selfstorage.org. member of the INSSA yet? Benefits your support. By becoming a member Exciting new member benefit: the of membership include a subscrip- of the IDSSA, you will receive bene- IL-SSA now has an Illinois standard tion to SSA Globe, the INSSA news- fits such as a subscription to SSA rental agreement available. The cost letter, member discounts of the Globe, access to healthcare, data, is $295 and is a benefit only available national SSA related to data, legisla- research, webinars, updated informa- to IL-SSA members. Please contact tive briefings, meetings, communi- tion on tax reforms, and discounts on [email protected] for cations, other educational offerings, national SSA conferences and work- more information and to order your research, technology, publications shops. To become a member, please copy. and legal information. Please contact contact Nichelle Nassif at 703-575 If you are not yet a member of the Nichelle Nassif by email at INSSAEx- 8000 ext. 122 or IDSSAExecDir@ [email protected] or visit www. selfstorage.org. IL-SSA, you can join at www.ilselfstorage.org. Benefits include the ssaindiana.org for more information! exclusive opportunity to order a Illinois state-specific standard rental agree- Kansas ment, the IL-SSA quarterly news- ilselfstorage.org letter, member discounts on all kssoa.org Happy holidays to all of our members IL-SSA and national SSA conven- Visit our new website, as it continues out there! As December settles in, tions, trade shows, and educational to be improved: www.kssoa.org. winter can make life more difficult. programs, and discounts on data and KSSOA would like to thank all the However, we know you are prepared research findings. for whatever Mother Nature might attendees, vendors and sponsors for decide to throw at you. Snow will not taking time to be at the Fall Confer- stop your tenants, and it certainly will Indiana ence, which was held November 11 at the Crestview Country Club in not stop your facility from operating ssaindiana.org any time soon. Wichita. It was once again a great Hello members, the holiday season venue. Topics included legal over- Great news for self storage owners has finally arrived! With winter views, marketing, HR best practices and operators throughout Illi- settling in and carolers singing, we and healthcare issues. Timely, usable nois. Our IL-SSA Fall Summit on hope your last month of 2015 is information was shared by Stan November 12 at the new Marriott coming along splendidly. Now is the Masters, Tron Jordheim and Jeniece Bloomington-Normal Hotel and time of year to connect with your Carter-Henson. Conference Center was a spectacular clientele. Holiday decorations can success. We had a fantastic turnout The Kansas Self Storage Owners create a personal touch for any self Association’s mission is to provide of self storage professionals ready storage facility, making your tenants for a day of networking and educa- value and potential for growth by feel more welcome. If placed prop- working together in our regional tion. SSA CEO Tim Dietz discussed erly, holiday lights can both produce the self storage industry and growing trade organization. Be sure to take a warm invitation and provide a little a moment to consider the many trends. Our second guest speaker, extra light brightening up darker Holly Ritchie-Fiorello, FindLocal (and ever-increasing) services to the areas, making customers feel more storage industry that your trade asso- Storage, presented on social media secure. marketing. In a business environ- ciations offer. None of us is as strong ment where technology constantly The INSSA proudly serves self storage alone as we are collectively. shifts and consumer-to-business operators and owners all across this “KSSOA strives to provide a high online interaction increases every day, great state. Indeed, our members’ return on members’ dues investment she provided some excellent knowl- concerns are our own. Over the on all of its member benefits,” said past few years we have worked hard KSSOA President Larry Goldman.

PAGE 46 SSA GLOBE DECEMBER 2015 “Thanks to our legislative success storage.org with any questions, visit announced soon, so be sure to watch back in 2012, KSSOA members have www.kyssa.org for an application, or our website and Facebook page for continued to benefit from lower call Nichelle Nassif at 703-575-8000 more information. postage costs, lower public notice ext. 122. Next, our 2016 conference is booked costs, and other critical issues.” for May 19–20 at Hollywood Casino For new members, please visit www. Louisiana in Bangor. This has been a fan-fa- KSSOA.org, call Shawn Herrick at vorite venue. We are working on 785-286-1110, or send mail to: KSSOA, ssala.org some extra-special speakers, so be 7321 NW Rochester Road, Topeka, The Louisiana Self Storage Associa- sure not to miss this world-class Kansas 66617. tion is proud to recognize new board event set here in picturesque Maine. members Ben Evens, of Shreveport, Last, but not least, block off the Kentucky and CJ Breeden, of Baton Rouge. evening of September 15, 2016 for a Both bring a great amount of experi- membership meeting. Location and kyssa.org ence and energy to the board, and we topic will be forthcoming. Greetings, members of the KYSSA! are thankful for their commitment to help grow our association. As always, we welcome input from Everyone here at the association our members on any topics they extends a warm welcome to you. The 2015 Fall Expo in November was would like to hear about or venues Now that winter has arrived, we a great success. We thank all of our they recommend for future meetings. hope you spent the last month or so members and vendors who attended. preparing for the seasonal change. If The SSALA puts this educational We are always looking to help new you did not get the chance to gather opportunity on to help develop better members improve their business and emergency supplies for your busi- business practices in our industry, increase their bottom line, and there ness yet, make sure you grab them and every year more members have is no better time than now to join. before any storms hit. For many areas attended. We encourage feedback For more details on how to become around the state, you never know if and suggestions so that we may involved, please contact Mark Adler this might be the year when winter continue building on our success. at [email protected], or visit decides to act up more than normal. mainessa.com. We also encourage As we come into the holiday season, everyone to become a fan of MeSSA Serving our members is the abso- we encourage facilities to look for on Facebook. lute priority of the KYSSA. Essen- ways that they may spread some tial to the continued success of our goodwill and cheer in their neigh- industry in Kentucky is ensuring borhoods. Feedback from owners Maryland that our state lien law remains up to and managers indicates that this has ssamaryland.org date with evolving business practices. been a good year all around, and we As a result of the hard work of both should look for ways to thank our Salutations, MDSSA members! the national SSA and the KYSSA, communities for supporting what Winter may have arrived, but we changes have been enacted over we are trying to do. hope the chilly temperatures have not cooled off the demand for storage the last several years streamlining If our association can be of help, the default process and providing a in your area. After all, the holiday please do not hesitate to call Execu- season is here and tenants will surely mechanism for the offering of tenant tive Director Wanda Cox at 225-774- insurance. While we have made great need somewhere to store all of their 2117. Wanda is committed to serving decorations as they bring out their progress so far with these legislative our members, and does a remarkable labors, our work is never completely snowmen and holiday lights. Since job handling the day-to-day work of many of them will be retrieving prop- finished. The KYSSA will continue to the SSALA. protect your interests in Frankfort as erty after work when it is dark, make we move forward into the new year. sure your walkways are well lit with any ice dispatched. Great news out there for any oper- Maine ators and owners considering mainessa.com As the only association working for membership in the KYSSA: If you self storage owners and operators The Maine Self Storage Associa- in Maryland, we work hard every sign up today for 2016 membership, tion is excited to announce several your membership will automatically day to ensure your business can upcoming events, so get your calen- reach its full potential. Earlier this begin this month and continue until dars and pens out. the end of 2016. KYSSA membership year, lien law updates were enacted is available to any owner/operator First, our next general member- resulting from the efforts of the with a facility in Kentucky or any ship meeting will be January 28 at MDSSA together with the national vendor by paying the requisite dues. the Muddy Rudder Restaurant in SSA. These updates expanded upon Please contact KYSSAExecDir@self- Yarmouth. Topic and speaker will be See Across, page 48

DECEMBER 2015 SSA GLOBE PAGE 47 Across, from page 47 860-228-1337 fax; or email clong@ rock salt or sand whenever ice may maselfstorage.org. be a possibility. the methods of advertising lien sales available to facility operators, saving The MNSSA is devoted to serving Maryland self storage business Michigan the interests of those involved in the owners unnecessary expenses. The Minnesota self storage industry. We selfstoragemichigan.org changes simplified the process and are diligently working with the law will help save time in the future as New events and important industry firm Lockridge, Grindal & Nauen to well. information can be found at www. pursue your legislative interests in selfstoragemichigan.org and in the Saint Paul. Thanks to the hard work For everybody out there who is Industry Insights e-newsletter. If of this association and the dedica- not yet a MDSSA member, you you’re a member and have not been tion of our MNSSA advisory board should become one today. Benefits receiving SSAM Industry Insights, and local MNSSA members, revi- include a subscription to SSA Globe, please contact the association office sions were enacted to the state lien the MDSSA newsletter, member and let us know! law. These included additional noti- discounts of the national SSA related fication options during the default to data, legislative briefings, monthly If you’re not already a SSAM member, process as well as updates adjusting educational webcasts, meetings, we encourage you to join the Self vehicle lien and value limitation communications, other educational Storage Association of Michigan to provisions. Minnesota became the offerings, research, technology, take advantage of the many benefits first state to exempt the sale of tenant publications and legal informa- available. SSAM lobbies the Michigan insurance from state licensing laws tion. Visit our website today for an legislature on behalf of the industry (the process of selling it is still regu- application or please contact us at concerning issues that are important lated). The association extends our [email protected] for to you and your business. Your gratitude toward every individual more information. SSAM membership allows you to take advantage of special discounted dedicating their time and effort in rates on website design and develop- this process. Of course, this does not Massachusetts ment, credit card processing, a free mean our work is over. The MNSSA remains concentrated on ensuring a maselfstorage.org listing on the SSAM website, and much more. SSAM has a profes- cooperative legislative environment If you have a facility in Massachu- sional management team to help exists for the self storage industry. setts, help MASSA save your busi- answer your questions, or to guide If you are already a current member of ness money. A strong membership you to find the answers you need. For the MNSSA, please tell others about results in a more commanding pres- membership information, please call us who might be interested. Not yet ence on Beacon Hill. If you aren’t a 888-308-7726, or visit: www.selfstor- a member? Would you like access to member, join today so your voice is agemichigan.org. our great membership benefits? Want represented at the Massachusetts to become more involved in your legislature. The MASSA member- industry? The MNSSA is looking for ship application is online at www. Minnesota active members in the self storage maselfstorage.org, or call the office minnesotassa.org community. For membership infor- at 617-600-4481 and we’ll mail an mation and benefits, please email application to you. Hello, self storage owners and operators in Minnesota. Everyone here at Nichelle Nassif at MNSSAExecDir@ MASSA members enjoy educa- the MNSSA would like to send out selfstorage.org or call 703-575-8000 tional meetings and networking, a warm, winter welcome. The self ext. 122. training webinars, quarterly news- storage industry is doing well here in letter, library of documents, website, Minnesota and we hope you are as and additional benefits from SSA Mississippi well. Looking at the weather, it must including a subscription to the SSA be that time of the year again where msssoa.org Globe. Father Winter encourages everyone Interested in joining our associa- If you would like to be added to the to take shelter together by the fire. tion? Are you a self storage owner/ MASSA mailing list, or if you are Of course, self storage tenants are a operator or involved in the self interested in advertising on their hearty bunch and will not be slowed storage industry? We are always website or in the MASSA Advan- by any amount of cold. Be sure your accepting new members. Check out tage, send your request and contact facility has all the necessary supplies www.msssoa.org for details, or email information including email address on hand to ensure renters can safely [email protected]. to MASSA, P.O. Box 354146, Palm and easily access their units. Walk- We have updated our lease agree- Coast, FL 32135; 617-600-4481 phone; ways can become dangerous, so use ment. Contact Executive Director See Across, page 50

PAGE 48 SSA GLOBE DECEMBER 2015 Self Storage Data and Market Intelligence

Succeeding in business means having reliable and trustworthy market intelligence. The Self Storage Association and Reis, Inc. NOW have that market intelligence. OFFERING SALES Reis, Inc., a leading provider of commercial real estate market information COMPS and analytical tools, and the SSA have introduced coverage of Self Storage properties in 50 major United States metropolitan markets and 279 submarkets. These market reports are made possible by the quarterly participation of SSA member facilities and three of the leading self storage real estate investment trusts (REITs)— over 10,000 self storage facilities. This new data program provides investors, lenders, developers, industry analysts, and self storage facility owners and operators, with the critical local market intelligence that they require in order to make superior asset- and portfolio- level decisions. To date, self storage professionals have not had access to current and comprehensive market information from a nationally-recognized provider.

Key Report Features: • 50 Markets and 279 Submarkets. See a list of markets at www.selfstorage.org • Climate Controlled vs Non-Climate Controlled • Five main unit types: 5x5, 5x10, 10x10, 10x15, 10x20 • Rent & Vacancy Rate Comparisons • Trends, Benchmarks and Forecasting • PDF & Excel formats • Full Map of Metro and/or Submarket

See a sample report at www.selfstorage.org Three easy ways to participate: 1. Enter your data through our web portal. Call (800) 366-7347 for your login and password 2. Participate over the phone by calling (800) 366-7347 3. Fill out the form and email to Reis at [email protected]. Download the survey at www.selfstorage.org

These self storage reports are available for purchase at www.selfstorage.org REPORT PRICING Non-Members / Non-Participants: $299 per report SSA Direct Members: $269 per report (10% discount) SSA Direct Member Participants: $239 per report (20% discount) Bulk discount pricing available call (703) 575-8000 Across, from page 48 waiting any longer to become a sorships available in northern and member? For more information, southern Nevada—reserve yours Meagan Garden at msssoassn@gmail. please call Bill Lange at 308-338-9947 today. Call Valerie at 702-952-2455 com, or call 228-365-8965 for details or email Ashley at nssoa@outlook. with any questions or presentation and to purchase your copy of the com. suggestions. We are here for you. As lease agreement. We accept credit always, NVSSA wishes everyone a cards. Thank you for your continued safe and happy holiday season. We support. Nevada look forward to a fantastic start in nvssa.org 2016! Missouri As we wrap up 2015, NVSSA Presi- dent Greg Welsh said, “I have never mssoa.org New Hampshire been so excited about the future of Visit www.mssoa.org today. You our association. We have so many nhssa.net can join MSSOA, renew member- new features, and added benefits are Plans are underway for the December ship, order model rental agreements coming online to give our members Holiday Celebration and Annual (MRAs) and view membership lists more value for their membership.” Meeting. Please see www.nhssa.net of owners as well as vendors. Also, for more details. Elections will be like us on Facebook. The participation in our membership breakfasts in both the southern and held for open board positions. Inter- As always, if you have questions or northern part of the state has been ested parties should contact Liz concerns about the MSSOA, contact steadily increasing and we are thrilled Comeau at 603-609-8330. Janet at the MSSOA office (573-480- for Nevada. There are encouraging 0454) for more information. signs of industry business growth New Jersey and recovery everywhere. We have Nebraska more monthly events coming for njssa.org 2016 in addition to our participa- Greetings, members of the NJSSA! nebraskaselfstorageowner- tion in the ISS World Expo and the With 2015 almost over and December sassociation.com. SSA Fall Conference & Trade Show, upon us, the holiday season is here The Nebraska Self Storage Owners as well as the TriState Conference in full swing. Great news if you like Association says “Thank you!” to in partnership with the AZSA and snow and holiday lights, bad news if all the vendors and members who CSSA. Sponsorship opportunities you are not a fan of the cold. Unfortu- attended the Fall Conference on are being developed to ensure more nately, along with that cold creeping November 10. We also want to exposure for our supporters. We are in comes icy roadways and walkways. thank our speakers for giving such seeking feedback on how to make the We hope you have a little extra rock amazing speeches that day. Special website more effective for members, salt or sand on hand to help make appreciation goes to the SSA for so please give us a call at 702-952- navigating the ice manageable. helping Nebraska get its first self 2455 or send an email to Valerie@ The NJSSA is proud to be your indus- storage laws that will be introduced amnevada.com. We look forward to try’s voice for self storage owners in the January 2016 session. We will hearing from you. and operators across the state. The send out a newsletter in January that Our members enjoy benefits of greater and more active our member- will include more information from having access to the most up-to- ship, the more influence we have in the Fall Conference. If you haven’t date leases, legislative watch and creating a fair legislative environment “liked” our new Facebook page, please advocacy as well as free legal infor- for the self storage industry in New go and do so. You can also find us mation. Facility owners have the Jersey as a whole. Are you not yet a at www.nebraskaselfstorageowner- additional benefit of an indirect member of the NJSSA? Membership sassociation.com. The Nebraska Self membership with the national SSA is available to any owner/operator Storage Owners Association offers which includes: an annual subscrip- with a facility in New Jersey or any great benefits when you become a tion to the SSA Globe, discounts on vendor by paying the requisite dues. member. Benefits include subscrip- education, events, access to MiniCo Benefits include a subscription to tion to SSA Globe, biannual Nebraska Insurance healthcare plans and more, SSA Globe, the NJSSA newsletter, Self Storage Owners Association for as little as $200. member discounts of the national newsletter, educational conferences SSA related to data, legislative brief- and networking luncheons featuring To register for NVSSA events, visit www.nvssa.org and check out the ings, monthly educational webcasts, renowned speakers, and a business meetings, communications, other listing on our website that includes events page. Registration is as easy as a few clicks of the mouse. We have educational offerings, research, tech- each member’s logo, address, email nology, publications and legal infor- and website link. So why are you 2016 Networking Breakfast spon-

PAGE 50 SSA GLOBE DECEMBER 2015 mation. Please visit www.njssa.org for the better we can serve you. Owners, our events? Please visit www.north- a membership application. operators and vendors who join dakotassa.com for more information. NMSSA will begin to enjoy all the NJSSA members, we would love great benefits of membership right to hear even more from you. Have away, including quarterly newsletters Ohio you done something to help others with the latest industry information ohiossa.org in your community? Are you aware and trends, education, networking, of issues concerning others in the Hello to all the self storage owners, SSA Globe, access to healthcare, and operators and managers in Ohio. If New Jersey self storage community much more. that you believe all operators need to the holiday lights and music were better understand? Please send along not enough, it would seem the cold your stories to NJSSAExecDir@self- North Carolina is telling us that December has storage.org so we can help enlighten finally arrived. Even with the cold ncssaonline.org your fellow self storage professionals. and dark nights, we know that your Happy holidays from the North Caro- facility sees tenants at all hours. Too lina Self Storage Association! often in our winter preparation we New Mexico The NCSSA Annual Convention & focus on emergency supplies and newmexicossa.org Tradeshow was a very successful forget little maintenance items. As event last month at the Omni a quick reminder, check your facility Hello to all of our NMSSA members lights along with any older sections out there! We hope everyone is in Hotel in Charlotte. We had record attendance. of fencing. One dead light bulb can good spirits as we reach the heart cause more than one major problem. of the holiday season. Tenants will Watch for future updates about 2016 surely be stopping by your facility NCSSA seminars and webinars! The OHSSA is committed to helping our members, proudly promoting for some stored-away decorations. Don’t forget to join the NCSSA. In Nothing earns their loyalty more than the interests of self storage opera- 2015, NCSSA has increased member- tors and owners across the state. In a facility with convenience matching ship 17 percent (as of October 12). their needs, so make sure you are progressing toward this goal, the There is strength in numbers and OHSSA works hard making sure that prepared to stay operating regardless joining this fast-growing associa- of weather conditions. After all, on legislators in Columbus support an tion is essential to the future of self economic environment that is hospi- some of those chilly nights, Jack Frost storage in North Carolina. himself might even be hiding in a unit table toward the self storage industry. this time of year. Feel free to contact the NCSSA if We believe ensuring this fair atmo- you have any speaker ideas or topics sphere remains vitally important to The NMSSA has been tirelessly for seminars or webinars. We love ensuring all self storage businesses working to help strengthen the self suggestions. reach their full potential. storage industry in this state. We believe that ensuring a positive If you are a self storage owner or oper- Please remember, we can only legislative environment for business ator in North Carolina and have not accomplish our objective through owners in our industry is essen- yet joined the NCSSA, we encourage active support from all benefiting tial to the continued success of our you to do so. It is essential for oper- parties. Interested in becoming a members. In 2015, updates were ators to stay informed of the many member of the OHSSA? Member- enacted due to our congruent efforts changes and laws affecting, or that ship is available to any owner/oper- with the national SSA. These changes have the chance to affect, our industry. ator with a facility in Ohio or any to the current lien law expanded Membership in this organization can vendor by paying the requisite dues. upon the notification options avail- make a difference. Make your voice Benefits include a subscription to able to facility operators. It updated heard. Please email info@ncssaonline. SSA Globe, the OHSSA newsletter, the vehicle lien laws as well. Thanks org for more information. member discounts of the national to these reforms, New Mexico SSA related to data, legislative brief- self storage owners will save time North Dakota ings, monthly educational webcasts, and money moving forward from meetings, communications, other outdated legal practices. If you have northdakotassa.com educational offerings, research, tech- any questions regarding the lien law NDSSA is available to any owner/ nology, publications and legal infor- updates, please check www.newmex- operator with a facility in North mation. Please visit www.ohiossa. icossa.org for more information. Dakota and any vendor by becoming org for a membership application or a sponsor of the NDSSA. call 703-575-8000 ext. 122 for more We encourage you to join in this information. legislative improvement process by Interested in joining NDSSA? becoming a member of the NMSSA. Thinking about sponsoring one of See Across, page 52 The more you communicate with us,

DECEMBER 2015 SSA GLOBE PAGE 51 Across, from page 51 we want your opinions to be heard. Storage Structures, Automatit, HFF, Our members are entitled to great OpenTech Alliance, and The Storage Oklahoma benefits including a subscription to Group. SSA Globe, the ORSSA newsletter, okssa.org member discounts of the national Be sure to visit PASSA’s new website If you are not yet a member of the SSA related to data, legislative brief- at www.paselfstorage.org. We now Oklahoma Self Storage Association, ings, monthly educational webcasts, accept credit cards online. check us out at okssa.org. meetings, communications, other Interested in becoming a member? Membership is available to any educational offerings, research, Contact Kimberly Cossar at 717-441- owner/operator with a facility in technology, publications and legal 6044 or [email protected]. Oklahoma or any vendor by paying information. Visit www.orssa.org for the requisite dues. For more infor- more information and a membership South Carolina mation, please email us at oklaho- application. [email protected] or call Jim Smith scselfstorage.org at 918-633-1572. Pennsylvania If you are interested in attending our meetings, getting up to date on paselfstorage.org these or our many other efforts, or if Oregon Our state held its first Golf Scramble you have a way to help our industry orssa.org for Charity at Overlook Golf Course through your participation, please Greetings and salutations to all of our in Lancaster on October 14, and the email [email protected], call members from the folks here at the golfers had beautiful fall weather 803-814-4000, or visit our brand ORSSA. The time of year has finally and a wonderful time networking new and informative website at www. come where we get to say happy and playing together. Afterward, SCSelfStorage.org. Membership is holidays to all of our members and members gathered at the Eden Resort easy and the benefits are great. associates. The other great part about for an evening reception sponsored December? As the holidays go by and by Select Merchant Solutions to kick Tennessee customers purchase new items, those off our Annual Meeting. Watch for customers will turn toward you for more information on next year’s tnssa.net their storage needs. After all, they event, as we hope to build on this Last year, we summed up our year may love the new items, but they may event raising money for our indus- with the descriptive word, “Forward.” not be ready to abandon the old ones try’s top charities! We had made many great strides quite yet. Pennsylvania held its 2015 Annual forward in our association and were Meeting and Conference on October very proud of the results. The ORSSA is proudly representing the interests and concerns of your 15 at the Eden Resort in Lancaster and This year can best be described with business throughout the state. We had more than 130 attendees and 21 “Growth.” We added 30 new members grow stronger every year, building exhibitors. We raised money for our in 2015. Each of our luncheons grew upon our membership base. Over political action campaign (PAC) by in quality content, attendance and the past several years, updates having a live auction, which was a overall membership value. Our Legal establishing more modern standards lot of fun to see and participate in. Seminar grew with the addition of a for the default process have been We’d like to thank our exhibitors second day. And happily, many of us, enacted thanks to the ORSSA and the and sponsors who helped us have a as facility owners and operators, have national SSA. Additionally, our work fantastic keynote speaker and a day experienced growth in our own busi- has allowed for Oregon self storage of excellent educational programs nesses. Growth—industry growth, operators to offer tenant insurance, provided by a number of industry association growth, personal and promoting better protection for both experts: Janus International Group, business growth. It’s a good word! your business and your tenants. Bader Company, Automated Security Corp, U-Haul Self Storage Affiliate Our newly elected board of directors Please keep in mind that only through Network, Flexospan Steel Buildings, is looking forward to another strong active participation from all potential Investment Real Estate, Miller Build- year. We have a great group of volun- benefactors of our efforts will the self ings Inc., Safestor Tenant Insurance – teers ready and excited to tackle 2016! storage industry in Oregon continue Ponderosa Insurance Agency, Carrara A reminder: Manager-of-the-year to thrive. This great state is as diverse Business Services, Select Merchant nominations may be made by any as it is unique, and we want to make Solutions, Storage Construction, TNSSA member and will be accepted sure every facility owner/operator Storage Asset Management (SAM), until December 31, 2015. Nomina- has a chance for their opinion to be Trachte Building Systems, SiteLink, tions must be completed on the regis- heard. If you are not a member yet, Call Potential, BayView Advisors, tration form, which is available at you should join today. Ultimately, www.tnssa.net. The award recipient

PAGE 52 SSA GLOBE DECEMBER 2015 will be chosen based on a) commit- more information and a membership We value our members greatly at the ment to leadership, b) creativity, c) application. VASSA, so from our heart to yours, high occupancy rates, d) low delin- happy holidays! quencies and e) overall business. Plan Vermont The VASSA is dedicated to serving to attend the Quarterly Luncheon in and promoting the interests of our Chattanooga in February when the ssavt.org fellow members. As a part of this presentation will be made! Hello out there to our VTSSA process, we have been working hard If you are not a TNSSA member and members. The holidays have arrived to ensure the right legislative envi- would like to receive the newsletter and December is finally here. While ronment exists in Richmond for self and other TNSSA announcements, your facility may be open for tenants storage. In the summer of 2015, lien you may register online at www. during these cold nights, we hope law updates were enacted due to the tnssa.net. The newsletter will also you are spending your evenings efforts of the VASSA together with be posted on the TNSSA website. somewhere warm. From all of us at the national SSA. These updates If you would like to advertise in our the association, happy holidays! expanded upon the notification newsletter or provide material for Do you do business in Vermont? options available to facility operators, future issues, please contact Melissa Are you involved in the self storage saving Virginia self storage business Roberts ([email protected]). industry? If you answered yes to these owners unnecessary expenses. questions, then it is time for you to Thinking about joining the VASSA? Utah become a member of the VTSSA Membership benefits include a today. Benefits include a subscription subscription to SSA Globe, the VASSA ssautah.org to SSA Globe, the VTSSA newsletter, newsletter, member discounts of the Hello to all of our members from the member discounts of the national national SSA related to data, legisla- folks here at the UTSSA. Can you SSA related to data, legislative brief- tive briefings, monthly educational believe that December has finally ings, monthly educational webcasts, webcasts, meetings, communications, arrived? In this last month of 2015, we meetings, communications, other other educational offerings, research, would like to wish all of our members educational offerings, research, technology, publications and legal happy holidays! Although the holi- technology, publications and legal information. For more informa- days can be a stressful time of year information. tion on the VASSA, please contact for many, sometimes the smallest Membership in VTSSA is available to Nichelle Nassif at VASSAExecDir@ of efforts can make the biggest of any owner/operator with a facility in selfstorage.org. differences. You never know when a Vermont or any vendor by paying the friendly welcome to a tenant might requisite dues. Please visit www.ssavt. Washington just turn their day around. org for a membership application. Storage owners and operators wa-ssa.org throughout Utah: please keep in We have a date for our 2016 confer- mind that only through strong partic- Virginia ence: May 6! Put this date on your ipation from all potential benefactors virginiassa.org calendar for WA-SSA’s 2016 Confer- of our efforts will the self storage Greetings and salutations, VASSA ence and Tradeshow, held at the industry in this state continue to members! Those of us here at the Hilton Seattle Airport & Conference flourish. We want to make sure every VASSA hope you are doing well and Center (17620 International Blvd., facility owner/operator has a chance your business is running smoothly. Seattle), the same location we’ve for their voice to be heard. After all, December has finally arrived, and used for the past six years. We look every business owner should have a we do not know about you but we forward to putting together another say in their industry. If you are not a can hardly believe we have already fun, educational and interesting event member yet, you should join today. reached the final month in 2015. Now for our members. Networking with Our members are entitled to great that winter is here, is your facility other owners and operators is always benefits including a subscription to ready for any challenges it might send a great source of information and SSA Globe, the UTSSA newsletter, your way? The cold certainly will not help, and you’ll be able to check out member discounts of the national stop your tenants from accessing the latest and greatest products and SSA related to data, legislative brief- their units, so make sure you handle services our vendors are providing. If ings, monthly educational webcasts, any last-minute items for winter prep you haven’t heard about the new self meetings, communications, other while it is still possible. On a brighter storage legislation passed this year, educational offerings, research, tech- note, this is the heart of the holiday be sure to join us there! Details will nology, publications and legal infor- season where everyone seems to have be at www.wa-ssa.org as they come mation. Visit www.ssautah.org for a little bit more of a hop in their step. available. See Across, page 54

DECEMBER 2015 SSA GLOBE PAGE 53 Across, from page 53 to proactively participate in order to grow their industry and business. Federation of And don’t forget, the Washington Self-Storage Association is a tremen- For more information on joining European SSAs the Self Storage Association of Asia, dous resource for self storage owner/ fedessa.org operators in Washington State. If you contact Executive Director Luigi La To join the Federation of European aren’t a member, go to www.wa-ssa. Tona (e-luigilatona@selfstorageasia. Self Storage Associations, contact org and sign up. It’s a great, low-cost org; www.selfstorageasia.org). Rennie Schafer at rschafer@ssauk. investment for your business, with a com. substantial return. Australasia selfstorage.com.au Japan Wisconsin To become a member of the Self wiselfstorage.org Storage Association of Australasia, Japan Self Storage Association Membership in the Wisconsin Self contact Rachel Muir at rmuir@self- japanssa.org storage.com.au or visit www.self- Storage Association includes listing For more information or to become storage.com.au. your facility on the association a member of the Japan Self Storage website, an informative members- Association, please email Katsumi only section on the website, a Brazil Watanabe at [email protected]. discount on property insurance, a comprehensive lease designed for asbrass.com.br Rental Storage Assoc. of Japan self storage in Wisconsin, and much ASBRASS, the Association of For more information or to become a more. Visit our website or contact Brazilian Self Storage, held the member of the Rental Storage Asso- our office at 262-786-3960 for more 2015 Latin American Self Storage ciation of Japan, please email Tatsuya information about membership. Trade Show and Educational Expo, Saji at [email protected]. November 9–10 in São Paulo, Brazil, in cooperation with Secovi-SP and Asia Better Management Systems, LLC. Latin America selfstorageasia.org Planned topics included a panel of laselfstorage.org The Self Storage Association in major real estate fund investors in the To become a member of the Latin America has worked successfully to segment discussing their perspec- America Self Storage Association, grow and partner with self storage tive of the state of the market for self contact Nancy Torres at 770-880- industry providers in America—and storage, as well as speakers discussing 4659 or [email protected]. the Self Storage Association Asia construction, zoning and building aims to do much the same, but in department challenges and costs. Asia. The presence of self storage Watch for more information on how Mexico and its awareness in Asia is at the the event went in an upcoming issue amdaac.com.mx tip of the iceberg. The time to enter of SSA Globe. Visit www.ASBRASS. the market and take advantage of the com.br or email braziltradeshow@ The Mexican Self Storage Associa- growth potential is now. With more gmail.com for more details. tion organized a workshop in May than 900 million consumers and on Dominium Extinction and data fewer than 2,000 facilities spanning protection laws. AMDAAC is in the a dozen countries cramped in dense Canada process of developing a standard of and populated cities, there is a lot of cssa.ca competence for mini-storage property management for self storage. business to be had and room for the For more information or to become industry to grow. The Self Storage a member, please contact us at Contact: [email protected]. Association Asia (SSAA) was formed 888-898-8538 or email [email protected]. mx. Visit: www.amdaac.com.mx. in March 2014 to support industry growth throughout the region. The SSAA supports the interests of our members—who include current and potential facility owners, managers and suppliers—with education, information, advocacy, standardization, research, networking, marketing and events. As a membership organization, we encourage these groups

PAGE 54 SSA GLOBE DECEMBER 2015 SAVE THE DATE!

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Find out more by going to www.selfstorage.org THE SELF STORAGE LEGAL NETWORK’S Everyday Business Forms for Self Storage Operators Self storage is the rental of non-residential real estate. Each tenant is required to execute a written rental agreement that typically states that it can only be modified in writing. While a good rental agreement will work well for most

THE SELF STORAGE LEGAL NETWORK’S customers, you will have customers and situations that require that additional Everyday forms be used in conjunction with the rental agreement. Business Formsfor This manual provides addendums and forms to deal with business situations Self Storage Operators that frequently arise at self storage facilities. The forms provided are models that you will be able to modify to conform to your rental agreement and other documents. We hope that having these forms will make serving your customers’ needs

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Self Storage Collections & Lien Sale Handbook No self storage operator wants to conduct lien sales, but they are a necessary part of the rent collection process. Lien laws in 48 states and the District of Columbia grant to self storage facility operators the legal right to sell delinquent tenant stored property when rent is not paid. The lien laws provide, in reasonably clear language, the steps that storage operators must perform prior to conducting a lien sale. However, the state lien laws do The Self Storage not provide clear guidance on the nuts and bolts requirements of actually Collections holding a distressed property lien sale or public auction. This manual & Lien Sale provides some of the forms that every self storage operator should Handbook consider as part of the process in conducting a self storage lien sale. They

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PAGE 56 SSA GLOBE DECEMBER 2015 ARE YOU PLANNING ON HIRING THIS YEAR? If the answer is yes, you need to know about the self storage pre-employment testing and assessment service— created exclusively for the self storage industry!

HIRE THE RIGHT PEOPLE… KEEP THE RIGHT PEOPLE…

SSA FACILITY MANAGER APTITUDE eTEST eTest is a web-based screening program that provides self behavior. Better hires result in reduced turnover and improved storage owner-operators or hiring managers with real-time productivity by putting the right person in the right job. pre-employment testing and assessment services. Our test has SSA’s eTest requires no setup or licensing fees so administration been specially customized for evaluating potential self storage is straightforward and easy to use. Each customized facility facility managers. manager eTest is $75. When you buy an eTest, you also have The SSA eTest will provide a fast, reliable and cost-effective the option to add a Developmental Report (free), a Sales Report means of measuring common-sense traits linked to job ($25 each) or a Leadership Report ($25 each).

How Does SSA’s “eTest” Work? ➤ Complete one-time account registration at ➤ Test takes approximately 20 to 30 minutes to complete http://www.etest.net/signupSSA.asp ➤ Test is scored immediately ➤ On the sign up page (the page the above link takes you to), scroll ➤ Results are sent real-time via email to owner-operator/hiring down and fill out the form then click the “Submit” button manager to be utilized for more focused and effective interviews ➤ You will receive an email within one business day with your log-in ➤ Feedback comes as an Interview Guide which consists of: information, instructions and site link • Narrative description ➤ Set up your test by going to www.etest.net, clicking on the “Client Log In” button, and entering your login information • Interview questions to address extremes in responses ➤ Candidate takes test in browser at any location (preferably • Actual scores which include a “good/bad” fit Facility Manager proctored) scale

To find out more or to sign up today, go to www.selfstorage.org make an IMPACT where it MATTERS

Bring some excitement about your company to the self storage industry! 2016 should be your best year yet to market yourself. With The Self Storage Association (SSA) as your vehicle you can reach thousands of self storage professionals in a variety of effective and exciting ways. Everyone wants to make sure they get the best bang for their marketing buck and who better to use to reach the self storage industry than the industry’s spokesman? The SSA provides service to its members, advertisers and sponsors in virtually all areas of self storage. The SSA helps self storage facility owner/managers reach greater degrees of success through its many educational and informative presentations (spring and fall conference & trade shows, marketing advice, PR, lobbying efforts, etc.). And the SSA has answers to virtually any question about the industry, from legal questions handled by the Self Storage Legal Network, to state laws or the best way to use the internet to promote your business. With that in mind, you should seriously consider SSA sponsorships and advertising, which are some of the most effective ways you can spend your marketing dollars. The SSA gives you access to the people you need to reach, and the clout to back up your sales pitch. Just as you have more than one marketing objective, you have more than one marketing medium available to meet those objectives. There are numerous sponsorships available with the SSA that will help you get recognized on a national level.

National Sponsorship & Advertising Opportunities Partner and Partner PLUS - An annual partnership is the highest level of sponsorship the SSA offers and you have a choice between the regular Partner program or the additional benefits included in thePartner Plus program. With either package, your company will benefit from category exclusivity, feature articles and advertising in SSA Globe magazine, Preferred Vendor Status (SSA buys products/services from your company—when applicable), opportunities to send marketing postcards or similar mail pieces to our direct and indirect members, marketing pieces in attendee bags at the spring and fall shows, and many other exciting benefits. Patron - Annual Patron sponsorship will give your company exposure for all 12 months of the year. Signage at SSA events, logos and links on the SSA website, recognition from the SSA Chairman of the Board from the podium, and monthly SSA Globe ads are just a start. Event - Event sponsorship will put you front and center at either the spring or fall conference and trade shows, or both. Put your company’s logo on all attendee lanyards, signage throughout the event, advertising in the show edition of the SSA Globe magazine, booth space, and numerous other benefits. SSA Globe Magazine - The industry’s leading publication is read monthly by thousands of facility owners and operators throughout the country, which makes it the perfect marketing vehicle to reach these important decision-makers.

So what are you waiting for? Make an impact on the self storage industry in 2016 through SSA sponsorships and advertising!

For more information, contact Jennifer Pettigrew at 513-843-6943 or [email protected] storage units. Jay J. Crotty, managing partner, and Thomas A. Doyle, senior vice president, at BayView Advisors represented the seller, TMG Storage LLC, and the buyer, a private Florida-based investor. “It was very important for the owners to let the market speak on the value of their property, and they were very happy with the end result, as there was significant compe- Denise Nunez Joins NAI Horizon tition between investors,” Doyle said. The property, located at 5725 Collier Boulevard in Naples, NAI Horizon announced that is situated on approximately 3.99 acres of land. Built in Denise Nunez has joined the 1975 and renovated from 2013–2014, this facility has 18 company as principal and senior climate-controlled storage units, 181 non-climate-con- vice president, specializing in trolled units, plus 217 boat, RV, and vehicle parking spaces. the representation of buyers and The facility is located nearby a 6,000-house development sellers of self storage investments that will be completed in 2020 in the Naples-Marco Island in the Southwest market. MSA, which has grown by 27.9 percent from 2000–2010. Nunez brings more than 23 years of experience in the self storage Investment Real Estate Announces Sale industry, serving as president of MiniCo Publishing, publisher of Mini-Storage Messenger magazine and its affiliated publications, and as editor-in- chief for the Self Storage Almanac. Since entering the self storage investment field in 2010, she has rapidly risen to the top of her profession. In 2014 alone, she was involved in the sale of 20 self storage investment transactions totaling $43 million. Nunez has served continuously on the Arizona Self Storage Association board of directors for 14 years, two years as vice president. She now serves on the corporate board of directors for The Boys & Girls Clubs of the East Valley, and is a graduate of Arizona State University with a bachelor of science in business administration. Investment Real Estate LLC announced the sale of a Her experience includes asset management, fundraising, two-property portfolio in Montgomeryville, Pennsyl- strategic planning and new product development for vania, for $5,200,000 to a private investment group. The mid-size companies, including Friess Associates, Petros portfolio includes Xtra Space Self Storage and Montgom- Capital and VPI Companies. eryville Mini Storage, both of which are located about two miles apart on the heavily traveled Bethlehem Pike (Route BayView Advisors Makes Florida Sale 309) in Montgomery Township, Montgomery County. Xtra Space Self Storage consists of four buildings and includes both drive-up and temperature-controlled units totaling 44,775 SF of self storage. This facility opened in 1989 and is situated on around four acres of light industrial-zoned land. Montgomeryville Mini Storage consists of two buildings and includes drive-up, interior access and temperature-controlled units totaling 22,400 SF of self storage. The property also boasts 66 outdoor parking spaces. The facility opened in 1988 and is situated on more than two acres of light industrial-zoned land, with the potential for expansion on a three-acre adjacent site. “These properties have operated successfully for many BayView Advisors (BVA) announced the sale of Naples years, but are now ready for cosmetic and management Boat and Self Storage. Naples Boat and Self Storage is a upgrades,” said IRELLC President John Gilliland, who has Naples, Florida, facility of 81,095 net rentable square feet worked with the sellers for many years assisting them in of climate-controlled, non-climate-controlled and parking See Around, page 60

DECEMBER 2015 SSA GLOBE PAGE 59 Around, from page 59 “We’ve had great success with our stores in the Minne- apolis area, and we look forward to further expansion their self storage investments. “The buyer realized this of the Metro brand in that market,” said Matthew Nagel, upside and was willing to meet the seller in the middle chairman of Metro Storage LLC. on the pricing, so all parties feel they received a fair deal.” The new store is located in a highly populated, residential area with close proximity to commercial and retail Talonvest, BSC Group Team Up on Deal areas. Features of the store include climate- and non-climate-controlled units, drive-up access, an interior drive- Talonvest Capital Inc., a boutique self storage and commer- through and loading bays, state-of-the-art security, and a cial real estate advisor, and The BSC Group, a self storage large modern retail office. and commercial real estate financing advisor, recently structured and negotiated $58.25 million of financing The Burnsville store will have 775 units and is scheduled secured by a 10-property self storage portfolio for the to open in the spring of 2016. Stor All Group. The well-occupied portfolio includes more than 685,000 Southern Self Storage Continues to Grow rentable square feet with assets located in Louisville, Earlier this year, Southern Self Storage acquired what used Kentucky; Lexington, Kentucky; and Cincinnati, Ohio. The to be Perimeter Self Storage in Valdosta, Georgia. It has non-recourse, cash-out, securitized refinance loan funded more than 47,000 sq. ft. of all ground-floor units and is by a national bank was structured with three years of inter- located in one of the city’s emerging high-end growth areas, est-only payments and a ten-year fixed interest rate. surrounded by fast-growing residential neighborhoods. Stor All President Steve Womack hired the two firms to Southern’s most recent acquisition is located on Florida’s jointly represent the borrower in this refinance assign- Emerald Coast, just north of Interstate 10 on the highly ment. Devin Huber, principal with The BSC Group, said, traveled Pine Forest Road in Pensacola. The facility, which “In order to prioritize the client’s best interest, Talonvest was previously managed by CubeSmart, consists of 434 and BSC Group coordinated efforts and worked collab- climate-controlled units. Only 78 miles to the south is oratively to break new ground in the CMBS market to Southern Self Storage’s Seagrove Beach facility, which provide a truly market-leading execution on this portfolio was acquired in late 2014. The company already has plans financing.” to construct two new facilities in the Grayton Beach and Talonvest Capital Principal Jim Davies added, “We were Panama City Beach areas, which are scheduled to open proud of the results delivered to our joint client, especially in 2016. considering the tumultuous market conditions that arose Also slated for next year is the ground breaking for what just prior to loan closing.” The team representing Stor All will be a new Southern Self Storage facility in Tradition. consisted of Tom Sherlock, Jim Davies, Kim Leslie and Laura Bogart from Talonvest, as well as Shawn Hill and Devin Huber from The BSC Group. Gallacher Buys Rhode Island Facility Gallacher Development purchased an existing self storage Metro Storage Develops Minnesota Facility facility in Providence, Rhode Island, on 2.9 acres. Reser- voir Avenue Self-Storage consists of approximately 35,000 rentable square feet and more than 305 units. Gallacher will expand the property in two phases, with the first phase consisting of 15,000 square feet and the second an additional 10,000. Phase 1 will be completed and open in April 2016. The purchase was an off-market transaction. Kelly Gallacher, co-owner, said, “This purchase is an exciting opportunity and a great addition to our expanding portfolio.” v Metro Storage LLC recently announced the purchase of a parcel of land in Burnsville, Minnseota, to build a new self storage facility, the company’s seventh in the state. Located Does your company have news to report? at 2398 Egan Drive in the Minneapolis suburb of Burnsville, If so, send it to Tom Comi at the facility will have a three-story building encompassing 63,000 rentable square feet of climate-controlled storage [email protected]. with an additional four single-story buildings encompassing 18,600 rentable square feet of traditional drive-up, non-climate-controlled units.

PAGE 60 SSA GLOBE DECEMBER 2015 The Self Storage Association thanks this month’s sponsors for advertising in the SSA Globe. Company Phone Website Page Accent Building Restoration 866-498-7391 abrusa.com 64 American Overhead Door Parts, Inc. 800-829-6002 mini-warehouse-springs.com 30 Bader Company 888-223-3726 baderco.com 14-15 Baja Construction 800-366-9600 bajacarports.com 29 BayView Advisors 813-579-6363 bayviewadv.com 8 Betco 800-654-7813 betcoinc.com 41 CBRE 909-418-2173 cbre.com/invontselfstorage 31 Chateau 800-833-9296 chateauproducts.com 19 CubeSmart 877-244-8799 cubesmart.com/management 21 Domico 800-688-6181 domico.com 9 Energy Roofing Solutions 855-379-6749 energyiscool.com 41 Everbrite, Inc 800-304-0566 RenewStorage.com 34 iStorage 888-900-9512 istorage.com/management 40 Jernigan Capital, LLC 901-550-7086 jernigancapital.com 11 Kiwi Construction 877-465-4942 kiwiconstruction.com 28 Live Oak Bank 910-202-6933 liveoakbank.com/self-storage 22 Marcus & Millichap 303-328-2000 marcusmillichap.com 20 MiniCo Insurance Agency, LLC 800-447-8383 minico.com 25 On The Move Insurance Agency 800-645-9949 GetSecureLease.com 23 OpenEdge 800-637-8268 openedgepayments.com/emv 13 Open Tech Alliance 800-481-7459 opentechalliance.com 18 The Parham Group 832-590-1903 learnselfstorage.com 12 Sentinel Systems Corporation 800-456-9955 sentinelsystems.com 24 SiteLink 919-865-0789 sitelink.com/ssa 2 Storage Commander 877-672-6257 storagecommander.com 27 Storage Treasures 480-397-6503 storagetreasures.com 63 Syrasoft 800-817-7706 syrasoft.com 5 Uncle Bob’s Management 877-270-4665 unclebobsmanagement.com 22 Universal Storage Containers 800-385-0755 universalstoragecontainers.com 7 Weather Barrier 800-390-6204 weatherbarrier.com 28 Yardi 800-866-1144 yardi.com/genesis2storage 17 Sponsors of the SSA Globe magazine help reduce the annual cost of producing and distributing important information to SSA members. As the only nonprofit magazine in the industry, all revenues generated by the SSA Globe, or any other SSA events or products, are recycled into programs that benefit the industry, and in particular, the SSA membership. Published SSA Globe advertising rates are the discounted rates for vendor members and are nonnegotiable, as all vendor members are treated equitably. The SSA offers this directory as a free service to our advertisers and readers and cannot be accountable for omissions or errors.

The Self Storage Association Foundation thanks the sponsors/advertisers of the SSA Globe magazine. Your target market is reading this magazine. Is your ad here for them to see? Reserve your ad space now! Contact Tom Comi 703-406-6148 or [email protected]

DECEMBER 2015 SSA GLOBE PAGE 61 DATA DEPOT This month the Data Depot will focus on regional data from our Reis / SSA data surveys. To purchase a report or to participate in our study, please go to www.selfstorage.org.

Here is a snapshot of the Northeast Region which currently consists of Connecticut, Massachusetts, New Jersey, New York and Pennsylvania. We look at 2Q 2015 data as it pertains to asking rent by size of unit, asking rent per square foot and vacancy rate trends. We compare this region with the U.S. average and show you a sample of metro area data from New York, NY. See what YOUR market looks like: 50 markets and 279 submarkets, forecasts and sales comps now offered. Go to www.selfstorage.org to order your report today!

Monthly Rent by Size of Unit (Second Quarter 2015)

5' x 5' 5' x 10' 10' x 10' 10' x 15' 10' x 20' 10' x 10' PSF* Non-Climate Controlled U.S. Average $57 $79 $125 $162 $196 $1.25 Northeast Region $66 $98 $ 158 $200 $248 $1.58 Climate Controlled U.S. Average $71 $102 $160 $208 $255 $1.60 Northeast Region $86 $130 $206 $271 $332 $2.06 * per square foot

Vacancy Rate Trends Quarterly: 2Q 15 1Q 15 YTD Avg Annualized 1 Year U.S. Average 9.8% 11.8% 10.8% 12.8% Northeast Region 9.7% 11.4% 10.6% 12.4% Period Ending 6/30/15 3/31/15 6/30/15 12/31/14

Metro Area: New York, NY Quarter/Year Vacancy Asking Rent 10'x10' Asking Rent Asking Rent 10'x10' Asking Rent Rate Non-Climate Controlled % Chg Climate Controlled % Chg Y / 2011 13.5% $228.92 n/a $253.18 n/a Y / 2012 12.5% $231.50 1.1% $260.97 3.1% Y / 2013 12.7% $234.24 1.2% $271.22 3.9% 1Q / 2014 13.5% $236.88 2.0% $277.38 2.3% 2Q / 2014 11.0% $248.08 3.0% $286.34 3.2% 3Q / 2014 10.8% $248.00 0.8% $291.35 1.7% 4Q / 2014 12.5% $244.76 – 1.3% $288.20 – 1.1% Y / 2014 12.5% $244.76 4.5% $288.20 6.3% 1Q / 2015 11.8% $247.55 1.1% $291.42 1.1% 2Q / 2015 12.3% $259.71 4.9% $302.62 3.9 %

PAGE 62 SSA GLOBE DECEMBER 2015 Welcome to the Digital Age of Online Auctions

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